Rinnai RIB2310MN, Sapphire RIB2310MN/A, RIB2310ML, Sapphire RIB2310ML/A, RIB2311MN/A Operation & Installation Manual

This appliance shall be installed in accordance with:

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All Rinnai gas products

are A.G.A. certified.

Distributed and serviced in Australia under a Quality
System certified as complying with ISO 9001 by
SAI Global

SAPPHIRE

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Rinnai Australia i Sapphire Operation & Installation Manual

Congratulations on the purchase of your Rinnai Sapphire gas log flamefire.

We trust you will have many years of comfort and enjoyment from your appliance.

BEFORE PROCEEDING WITH THE OPERATION OR INSTALLATION OF YOUR NEW HEATER
PLEASE READ THIS MANUAL THOROUGHLY AND GAIN A FULL UNDERSTANDING OF THE

REQUIREMENTS, FEATURES AND OPERATION OF YOUR NEW APPLIANCE.

Rinnai Australia ii Sapphire Operation & Installation Manual

BEFORE YOU START .......................................................................................................................................... 1

INSTALLATION REQUIREMENTS..................................................................................................................... 1

CERTIFICATION................................................................................................................................................. 1

CARTON CONTENTS / ITEM CHECKLIST........................................................................................................ 1

INSTALLATION RECORD.......................... ... .... ... ... ... ... .... .......................................... ... ... ... .... ... ......................... 3

SAFETY................................................................................................................................................................. 4

SAFETY DEVICES.............................................................................................................................................. 6

ABOUT YOUR HEATER ....................................................................................................................................... 7

GENERAL DESCRIPTION.................................................................................................................................. 7

DESIGN FEATURES.................... ... .... ... ... ... .... ... .......................................... ... ... ... .... ... ...................................... 8

CONTROL PANEL OPERATION................................... .... ... ... ... .... .......................................... ... ... ... ................... 9

TO TURN YOUR HEATER ON ........................................................................................................................... 9

FLAME HEIGHT & FAN SPEED SETTINGS ...................................................................................................... 9

TO TURN YOUR HEATER OFF ......................................................................................................................... 9

INTERRUPTION TO ELECTRICITY OR GAS SUPPLY DURING OPERATION................................................ 9

RESTART PROCEDURE AFTER INTERRUPTION TO ELECTRICITY SUPPLY ............................................. 9

RESTART PROCEDURE AFTER INTERRUPTION TO GAS SUPPLY ............................................................. 9

REMOTE / THERMOSTATIC CONTROLLED OPERATION.............................................................................. 10

REMOTE CONTROLLER - BATTERY INSTALLATION ................................................................................... 10

REMOTE CONTROLLER - SYNCHRONISATION. .......................................................................................... 11

REMOTE CONTROLLER - MANUAL OPERATION ......................................................................................... 11

REMOTE CONTROLLER - AUTOMATIC OPERATION................................................................................... 12

WIRELESS CONTROLLER / THERMOSTAT................................................................................................... 13

TO TURN YOUR HEATER ON WITH REMOTE / THERMOSTATIC CONTROL............................................. 15

MODES OF OPERATION ................................................................................................................................. 15

PROGRAMMING OF PROGRAM MODES....................................................................................................... 17

CARE AND MAINTENANCE............................................................................................................................... 19

SERVICE........................................................................................................................................................... 19

TROUBLE SHOOTING ..................................................................................................................................... 19

TROUBLE SHOOTING CHECKLIST ................................................................................................................ 20

ABNORMAL FLAME PATTERN........................................................................................................................ 20

TABLE OF CONTENTS - INSTALLATION......................................................................................................... 22

CONTACT INFORMATION ................................................................................................................................. 53

TABLE OF CONTENTS - OPERATION

Rinnai Australia 1 Sapphire Operation & Installation Manual

BEFORE YOU START

INSTALLATION REQUIREMENTS

This heater must be installed by an authorised person. The installation must conform to local regulations.
The installation must also comply with the instructions supplied by Rinnai.
Service and removal must be carried out by an author i sed pe rso n .

CERTIFICATION

The Rinnai Sapphire

®

has been certified by the Australian Gas Association.
The AGA Certification Number is shown on the appliance dataplate.
No parts or functions should be modified or permanently removed from the heater.
Please keep these instructions in a safe place for future reference.

CARTON CONTENTS / ITEM CHECKLIST

The components for Sapphire heater are supplied in separate cartons, the following tables list which components
are in each carton. Ensure that the components listed for the installation meth od being installed are present be fore
proceeding with the installation.

The Engine and Fascia are packed into two separate cartons and are required for all installation
types. Masonry installations may require a flexiliner flue to be installed, refer to “MASONRY FLUE
INSTALLATION” on page 30 for details.

Component Descriptions

Carton Contents

Engine Fascia

Engine and Fascia - Masonry Installations (x2 Cartons)

Rinnai Sapphire Engine.
Fascia.
Glass dress guard.
Inner metal surround.
Artificial log set / burn media, Satchel burner granules (shipped inside engine).
Semi rigid stainless steel gas pipe with 5/8” connections (x1).
½” BSP - 5/8” UNF flared brass adaptors (x1).
½” BSP Flared nut (x1).
5/8” UNF Plug (x1).
Fascia attachment screws (2 x 8g black, pre-fitted in tabs of heater engine).
Adhesive backed foam sealing strip.
Operation and Installation manual.

IMPORTANT

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Rinnai Australia 2 Sapphire Operation & Installation Manual

BEFORE YOU START

Component Descriptions

Carton Contents

Engine

Fascia

Zero

Clearance

Box

Console

Plinth

Remote

Thermostat

Spigot

Adaptor

Zero Clearance - Inbuilt Installation (x4 Cartons)

See Engine and Fascia (Masonry Installations) contents on previous page.
Two piece Spigot Adapter Top Half and Bottom Half.
Spigot guide panel.
Spigot guide rails (x2).
Zero Clearance - Top panel.
Zero Clearance - Rear panel.
Zero Clearance - Left & Right side panels.
Base panel.
Packet assembly screws (x27), grommets (x2) and rivets (x2).

Console Installation - Freestanding Installation (x4 Cartons)

See Engine and Fascia (Masonry Installations) contents on previous page.
Two piece Spigot Adapter Top Half and Bottom Half.
Console Installation - Top panel.
Console Installation - Left side panel.
Console Installation - Right side panel.
Console Installation - Rear panel.
Console Installation - Pillar.
Packet assembly screws 35 x 8g and 7 x M5.

Plinth Installation - Freestanding Installation (x4 Cartons)

See Engine and Fascia (Masonry Installations) contents on previous page.
Two piece Spigot Adapter Top Half and Bottom Half.
Plinth Installation - Top panel.
Plinth Installation - Left side panel.
Plinth Installation - Right side panel.
Plinth Installation - Rear panel.
Plinth Installation - Pillar assembly.
Plinth Installation - Base panel.
Packet assembly screws 35 x 8g (only 29 needed for installation) and 7 x M5.

Optional Wireless Remote / Thermostatic Control (x1 Carton)

Wireless remote/thermostatic control with wall mount.
AA batteries (x2).
Operating Instruction.

Optional Two Piece Spigot Adapter (x1 Carton)

Two piece Spigot Adapter Top Half, Bottom Half and assembly screws (x4)

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Rinnai Australia 3 Sapphire Operation & Installation Manual

INSTALLATION RECORD

INSTALLERS / GAS FITTERS DETAILS

Installers Name: ____________________________________________________________________
Company Name: ____________________________________________________________________
Company Address: ____________________________________________________________________

____________________________________________________________________
____________________________________________________________________

Company Contact Details
Telephone: ____________________________________________________________________
Mobile Phone: ____________________________________________________________________

Certificate of Compliance / Certification Number: _____________________________________________

Authorised Persons - Licence Number: _____________________________________________________
Installers Signature: ____________________________________________________________________
Installation Date: ____________________________________________________________________

APPLIANCE DETAILS

Model Number: ____________________________________________________________________
Serial Number: ____________________________________________________________________
Installation Address: ____________________________________________________________________

____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

THIS APPLIANCE MUST BE INSTALLED, SERVICED

AND REPAIRED BY AN AUTHORISED PERSON.

Rinnai Australia 4 Sapphire Operation & Installation Manual

SAFETY

• Failure to comply with these instructions could result in a fire or explosion, which could cause
serious injury, death or property damage.

• Improper installation, adjustments, service or maintenance can cause serious injury, death or
property damage. Such work must be performed by an authorised person.

• The appliance must be installed in accordance with the local gas and electrical authority
regulations.

• Flue terminal must always vent directly to outdoors.

• DO NOT extend the flue vertically or horizontally in ways other than prescribed in the appliance
manufacturers’ installation instructions.

• For information on gas consumption, see data plate on the appliance.

• This appliance must not be instal led whe re cu rtains or other combustible materials could come
into contact with it. In some cases curtains may need restraining.

• WARNING: This heater MUST NOT be used if either of the glass panels are damaged.

• When considering installation ensure minimum clearances as follows are adhered to:

• Heat radiating from the front of this heat er may over time affect the appe arance of some materials
used for flooring such as carpet, vinyl, cork or timber. This effect may be amplified if the air in
the room contains cooking vapours or cigarette smoke. To avoid this possibility, it is
recommended that a mat or similar protective sheet be placed in front of the appliance, extending
at least 750 mm in front of the glass guard.

• This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities or lack of experienc e and knowledge, unless they have been give n
supervision or instruction concerning use of the appliance by a person responsible for their
safety.

• The appliance is not intended for use by young children or infirm persons without supervision.

• Young Children must be supervised when in the vicinity of this heater while it is in operation.

• The Glass Dress Guard MUST be fitted to this appliance to reduce the risk injury from serious
burns and no part of it should be permanently removed.

• For protection of young children or the infirm a secondary guard is required.

• If the supply cord is damaged or requires replacing, it must be replaced by the manufacturer or
the manufacturer's agent or similarly qualified person in order to avoid a hazard.

• The heater must not be located immediately below a power socket outlet.

• DO NOT connect to an LPG Gas cylinder indoors.

• A dedicated 240 V earthed 10 Amp power point must be used with this appliance.

• DO NOT modify this appliance. Modifying from original specifications may create a dangerous
situation and will void your warranty.

• Only the flue components specified by Rinnai must be used.

• Unpack the heater and check for damage. DO NOT INSTALL A DAMAGED HEAT ER. If t he hea te r
is damaged, contact your supplier for advice.

• Before installing the heater, check the label for the correct gas type (refer rating plate, inside the
appliance).

• Refer to local gas authority for confirmation of the gas type if you are in doubt.

WARNING

75mm

750mm

1000mm

400mm

400mm

10mm

10mm

750mm

1000mm

400mm

400mm

INBUILT MODELS FREE-STANDING MODELS

75mm

Rinnai Australia 5 Sapphire Operation & Installation Manual

SAFETY

The appliance is not intended for use by young children or infirm persons without supervision.Young children
should always be supervised to ensure that they DO NOT play with the appliance.

DO NOT sit or lean against the heater.
DO NOT allow children or elderly persons to sleep in the warm air discharge from the heater.

DO NOT post or allow children to post articles into the louvres of the heater.
DO NOT cover or place articles on this heater.
DO NOT place articles in front of the louvres.

DO NOT operate / install this heater in area s where painting is taking place, or in places such as hairdressing

salons, where there may be fluff and dust, and where aerosols are used.

DO NOT place articles on or against this appliance.
DO NOT use or store flammable materials near this appliance. Keep flammable materials away from heater.
Combustible materials MUST NOT be placed where the heater could ignite them.
DO NOT spray aerosols in the vicinity of this appliance while it is in operation. Most aerosols contain flammable

substances which can be a heater hazard if used near this heater when it is in use.

Rinnai Australia 6 Sapphire Operation & Installation Manual

SAFETY

A dedicated 240V earthed 10 Amp power point must be used with this appliance.
DO NOT use power boards or double adaptors to operate this appliance. Th e heater MUST NOT be loca ted below

a power socket-outlet.
DO NOT place containers of liquid on top of the heater. Water spillage can cause extensive damage to the

appliance and create an electrocution hazard.

DO NOT place articles on or against this appliance.
DO NOT CONNECT TO AN LPG GAS CYLINDER INDOORS.

Turn the heater ‘OFF’ after use.

DO NOT unplug the heater while it is in operation or while the fan is still cycling.
DO NOT remove the Glass Dress Guard. The dress guard is fitted to this appliance to reduce the risk of fire or

injury from burns and no part of it should be permanently removed. For protection of children or the infirm, a
secondary guard is recommended.

Heat emanating from the front of the appliance may over time affect the appearance of some materials used for
flooring such as carpet, vinyl, cork or timber. This affect may be amplified if the air in the room contains cooking
vapours or cigarette smoke. To avoid this possibility, it is recommended that a mat be placed in front of the
appliance, extending at least 750 mm in front of the heater.

When the heater is operated for the first time or after long period s of non use a slight odou r may be emitte d, this is
normal. However if odours persist switch ‘OFF’ the appliance and contact Rinnai.

SAFETY DEVICES

Over Heat Switches: When the heater gets too hot during operation (for example when air outlet louvres are

blocked) these devices turn the gas off automatically and allow the heater to restart when cooled down.

Electrical Fuse: The electrical circuits are protected by a fuse.
Flame Failure Sensing System: This device automatically cuts off the gas supply to the heater in the event of a

flame failure.
Power Failure: In the event of a power failure or power cut, the gas valves will automatically close.

750mm

Rinnai Australia 7 Sapphire Operation & Installation Manual

ABOUT YOUR HEATER

GENERAL DESCRIPTION

Your Sapphire is a burning log effect, gas space heating appliance with natural draft combustion system, intended
for use with Natural Gas, Propane and ULPG. The Burning lo g effect is achieved using one single main burner with
strategically placed, 'life like', imitation logs and granules. Temperature control is achieved by pressing the up or
down marked arrows on the manual control switch o r via a cordless wall mounted remote control th ermostat / timer.

This heater has an electronic ignition with intermittent pilot. The pilot is only on when the heater is in opera tion.
Burner, logs and granules are contained in a glass fronted, sealed burner box.
Combustion air is drawn from the room. Combustion product is exhausted via the flue discharge vent when

installed in a masonry chimney or when installed in a zero clearance box or as a stand alone unit through a
100mmØ x 150mmØ twin skinned flue to the outside of the house.

This appliance is modular and primarily consists of an 'Engine' that is utilized in any of the 3 configuration types as
listed below.

1. Fireplace / Masonry installation - Engine:

The appliance is directly mounted into an existing masonry fire place or a non-co mbustible/masonry en closure
that has a chimney. When installed correctly the appliance is a flush to wall mount.

2. Zero Clearance installation:

The Appliance is fitted within a sheet metal Zero Clearance Box Assembly that has been installed in to a wall or
other suitable structure. Materials need not be non-combustible. When installed correctly the appliance is a
flush to wall mount.

3. Freestanding Plinth or Console appliance:

The appliance is housed in a decorative fabricated sheet metal box that is inte nded to be freestanding and not
inbuilt.

MASONRY

PLINTH

ZERO
CLEARANCE

CONSOLE

Rinnai Australia 8 Sapphire Operation & Installation Manual

DESIGN FEATURES

Rinnai Sapphire Heater
Push button control panel

ON / OFF (Standby) button
Power / operation indicator
Flame Up button

Flame Down button
Glass dress guard
Flame window - artificial log set and burn media
Warm air discharge vent
Return air vent
Alternative power cable outlet location on front panel can be left or right handed
Optional Radio Frequency (RF) combination remote / thermostatic control with wall mount.

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ABOUT YOUR HEATER

Rinnai Australia 9 Sapphire Operation & Installation Manual

CONTROL PANEL OPERATION

TO TURN YOUR HEATER ON

The 'Push Button Control Panel' is located at the
top left edge of the heater.

Step 1. Press ‘ON’/‘OFF’ button once. The

electronic ignition sparker will be able to
be heard.

Step 2. The electronic ignition stops when the

pilot flame has been established, the
main burner then ignites off the pilot
and is automatically preset to Stage 7 ­High Flame. The blue LED Power

Indicator, will be constantly
illuminated indicating heater is in
operation.

Step 3. Flame height may be adjusted after 1

minute of operation. To change the
burner and fan settings press to
increase flame height and to
decrease flame height.

FLAME HEIGHT & FAN SPEED SETTINGS

TO TURN YOUR HEATER OFF

To turn the heater 'OFF' press the 'ON'/'OFF' Button once. The blue LED Power Indicator , will extinguish to
indicate that the appliance has returned to the in OFF condition.

INTERRUPTION TO ELECTRICITY OR GAS SUPPLY DURING OPERATION

Interruption to the power or gas supply will turn your heater off. Restart will be required This is a safety feature
designed to ensure that un-attended starts do not occur.

RESTART PROCEDURE AFTER INTERRUPTION TO ELECTRICITY SUPPLY

To restart your heater once power has been restored follow the steps for “TO TURN YOUR HEATER ON” above.

RESTART PROCEDURE AFTER INTERRUPTION TO GAS SUPPLY

The instant gas supply is interrupted the heater will attempt re-ignition for a period of 60 seconds.
If the heater has not re-lit after 60 seconds the gas control will go to 'Gas Lock-out'. The convection fan will remain

on for 4 minutes to cool the appliance.
To restart your heater once gas has been restored:

Step 1. Ensure gas supply has been re-established to heater.
Step 2. To re-set the gas control turn 'OFF' the heater by pressing 'ON/OFF' button once.
Step 3. In rapid succession Press button , 3 times. (Turn 'ON', then 'OFF', then 'ON' again), within a 5 second

period.

BEFORE PROCEEDING ENSURE THE GAS AND ELECTRICITY ARE TURNED ON.
When the heater is in the OFF condition (the power supply connected and switched ON but the

heater turned OFF) the Power Indicator will be extinguished, this is normal.

The relationship between the flame
height and fan speed are preset and
can not be independently adjusted.

FLAME HEIGHT1234567

FAN SPEED HIGH LOW LOW LOW HIGH HIGH HIGH

When the heater is in the OFF/STANDBY condition (power supply c onnected and switched ON) the
blue LED Power Indicator will be extinguished. This is normal.

NOTE

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Rinnai Australia 10 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

For further enhanced comfort and conv enience the Sapphire heater can be both remotely and thermostatically
controlled through the use of a wireless wall mountable controller / thermostat.

The wireless controller / thermostat is an optional extra available through your Rinnai stockist.

DISPLAY LAYOUT & FEATURES

BUTTON LAYOUT & FEATURES

REMOTE CONTROLLER - BATTERY INSTALLATION

Carefully remove the battery compartment cover panel from the rear of your controller hand-set and
insert the two AA batteries supplied ensuring that '+' and '-' polarity is correct. After installing the
batteries your remote control will display an 'Initial Set-up Screen' with the current room temperature
in °C, a default time setting of and the default day of the week set to ‘MO’ - Monday.

Time of day with ‘AM’ or
‘PM’ display

Displays time of the day in hours and minutes, ‘AM’ or ‘PM’.
The time is displayed when the thermostat is ‘ON’ or ‘OFF’.

Day of the week Displays the current day of the week.

The day is displayed when the thermostat is ‘ON’ or ‘OFF’.

Current Room temperature
display

Displays the current temperature.
The temperature range is 7°C - 32°C.

Setting Temperature with
‘SET’ display

When the thermostat is ‘ON’, the programmed (set)
temperature will be displayed.

Transmit indicator Indicates that the thermostat is transmitting to the receiver,

the symbol will appear on the LCD for 1 sec.

Battery Low indicator Indicates when the battery power is below an acceptable

level.

Automatic mode indicator Indicates if the thermostat is in automatic mode.
Program mode indicator Indicates that the thermostat is in programming mode.

Manual mode indicator Indicates if the thermostat is in manual mode.

Setting ‘UP’ Button Increase hours, minutes, day or temperature.

‘OK’

Button Accepts the current function and advances to the next

function.

‘PWR’ (Power) Button Switches the thermostat ‘ON’ and ‘OFF’. To turn ‘ON’ press

and release the ‘PWR’ and ‘OK’ Buttons at the same time
this will turn the thermostat ‘ON’ to the most recently
programmed working mode.

‘A/M’ Button Toggles between automatic, manual and flame mode.
‘T’ (Time) Button Initiates time and day of the week pr ogramming (must press

and hold for 2 or more seconds when the thermostat is
‘OFF’).

Setting ‘DOWN’ Button Decrease hours, minutes, day or temperature.
‘P’ (Program) Button Initiates the programming mode (must press and hold for 2 or

more seconds when the thermostat is ‘OFF’).

Flame Indicator Indicates the flame setting.

The Flame symbol graphically indicates which of the 7
graduated settings between Low and High flame when the
burner is on.

In AUTO or MANUAL temperature mode, if the burner is OFF
due to room temperature being reached the symbol will
modulate UP and DOWN. This is to indicate that the unit is
still ON even though there are no flames visible in the
appliance.

When batteries are changed all settings other than synchronisation are lost and the
controller will revert back to the 'Initial set -up screen'.

A/M PWRTP

DOWN

UP

OK

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Rinnai Australia 11 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

REMOTE CONTROLLER - SYNCHRONISATION.

Synchronisation of Controller & The Heater

Step 1).Turn the power off at the power point for a minimum of 30 seconds, synchronisation will not be

possible unless the minimum 30 seconds has been observed.

Step 2).Ensure the remote control is turned OFF , to turn OFF press and release the ‘PWR’ button once .
Step 3). Turn the power ON at the power point, the blue power operation indicator on the push

button control panel will flash once. The controller can now be synchronised with the heater.

Step 4).On the controller in quick succession press the following sequence of buttons: ‘P’ > ‘T’ > ‘T’ > ‘UP’

The LCD display will show ‘L/C’ (Learn Code) for 2 seconds then return to the normal ‘OFF’ state display.
The blue power operation indicator on the push button control panel will flash once to indicate that
synchronisation has been accepted.

To restore factory default settings

With the thermostat ‘OFF’, press the following sequence of buttons ‘P’ > ‘T’ > ‘T’ > ‘DOWN’.

REMOTE CONTROLLER - MANUAL OPERATION
Turning ‘ON’

Step 1). Press ‘ON’/‘OFF’ button of the Push Button Control Panel once the Power Indicator LED , will

illuminate blue.

Step 2). Press both the ‘OK’ and ‘PWR’ buttons on the controller at the same time. O perational control is now

transferred to the controller, the heater operation is then dependant on the controller mode as follows:
In Manual Mode - Unless the set temperature is above that of the room temperature the heater will not

ignite and the power Indicator LED will turn red to indicate that the heater is in Controller Standby
mode. Raising the set temperature above that of the room temperature will start heater operation and the
Power Indicator LED , will change from red to blue.

Turning ‘OFF’

Step 1). To place heater into controller standby press the ‘PWR’ button once. The heater will go into ‘Standby’

mode and the power Indicator LED will turn red.

Step 2).To turn the heater 'OFF' press the 'ON'/'OFF' Button twice. The Power Indicator LED , will be

extinguished to indicate that the appliance has returned to the OFF condition.

Changing the temperature

The Sapphire has temperature increments of 1° which can be changed using the ‘UP’ and ‘DOWN’ buttons.
The temperature control range is 7 - 32°C

Change between Celsius - °C and Fahrenheit - °F

The thermostat temperature display can be set to °C or °F. The default is °C.
With the controller ‘OFF’, press the following sequence of buttons: ‘P’ > ‘T’ > ‘T’ ‘A/M’ to toggle between °C or °F.

Change between manual, automatic and flame modes

Press and release the ‘A/M’ button.
The unit first lights the pilot and then after a short period switches to the ‘HIGH’ flame setting.
To turn ‘OFF’ press and release the ‘PWR’ button once.

Before proceeding with synchronisation ensure that the gas and electricity are connected.
Synchronisation must be carried out when a new controller has been purchased. Two controllers
CAN NOT be used at the same time!

The heater will not respond the controller until synchronisation has been carried out.

Synchronisation MUST BE performed within 30 seconds of the power being turned ON, if more than
30 seconds has elapsed repeat steps 1 through 3.

NOTE

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b

Rinnai Australia 12 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

REMOTE CONTROLLER - AUTOMATIC OPERATION
Setting the Current Time and Day of the Week

Step 1. With the controller ‘OFF’, press and hold the ‘T’ button for approximately 2 seconds. ‘TIME’

,

‘HOUR’ and ‘AM or PM’ will flash.

Step 2. To select the hour push the

‘UP’ button or ‘DOWN’ button until the desired hour is chosen, note

that AM or PM is chosen by cycling through the 12 hour range.

Step 3. Press the ‘OK’ button to enter the selected hour and AM or PM. ‘TIME’ + ‘MINUTES’ + ‘AM or PM’

will flash.

Step 4. To select the minutes push the ‘UP’ button or

‘DOWN’ button until the desired minutes are

chosen.

Step 5. Press the ‘OK’ button to enter selected minutes, One of the days SU, MO, TU, WE, TH, FR or SA

will flash.

Step 6. To select the hour push the

‘UP’ button or ‘DOWN’ button until the desired day is chosen.

Step 7. Press the ‘OK’ button to enter the selected day and to complete time and day setup.

To adjust time for Daylight Saving time

To adjust time or to adjust for daylight savings follow Steps 1 and 2 then press ‘OK’

button , three times to

keep the minutes and the current day.

If no buttons are pressed within 10 seconds the display will revert back to 'Initial Set-Up Screen'
retaining the last entered setting.

When changing batteries all settings will be lost and the controller will revert back to the 'Initial
setup screen'. Re-setting of time, date and programming will be necessary.

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

P

DOWN

UP

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP A/M PWRTP

DOWN

UP

OK

A/M PWRTP

DOWN

UP

STEP 1 STEP 2

14

15

10

STEP 3

11

14

NOTE

10

15

11

A/M PWRTP

DOWN

UP

OK

A/M P WRTP

DOWN

UP

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP A/M PWRTP

DOWN

UP

OK

A/M P WRTP

DOWN

UP

STEP 5

11

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

STEP 4

15

10

STEP 6

15

10

STEP 7

11

10

15

11

10

15

11

11

NOTE

Rinnai Australia 13 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

WIRELESS CONTROLLER / THERMOSTAT

The wireless controller is designed to be wall mounted on a bracket, (bracket supplied with the controller), within
20m of the heater.

The controller houses the thermostat which senses room temperature and communicates back to the Sapphire
heater via Radio Frequency.

The ideal position for the controller is:

• Away from possible drafts in the room.

• Away from direct sunlight.

• Suitable distance away from the heater
(not exceeding 20 metres).

• Ideally 1.5 m from the floor
(approximately at chest height).

Controller Specifications

Battery:
2 x AA batteries.

Battery Life:
Approximately 12 months.

Dimensions:
Height: 140 mm, Width: 80 mm, Depth: 20 mm.

Additional information about Remote Thermostat Control Buttons

Transmit Indicator

Indicates the thermostat is transmitting to the receiver, the symbol
with appear on the LCD for 1 second.

Battery Indicator

This symbol will flash when batteries need replacing. The thermostat
will remain functional for approximately 5 days before shutting ‘off’.
Re-programming of the controller will be required after battery
replacement.

Temperature Display

Displays current temperature. °C is the default but °F is available.
The temperature range is 7°C - 32°C (45°F - 90°F).

Room Indicator or Set Indicator

When the thermostat is ‘ON’ the programmed (set) temperature and
the room temperature will be displayed. When the Flame mode is
‘ON’ the Flame setting F7 to F1 will be displayed.

PWR + OK

Switches the thermostat ‘ON’ and ‘OFF’. If thermostat is ‘OFF’,
pressing and releasing the ‘PWR’ + ‘OK’ button will turn the
thermostat on to the most recently selected working mode.

T (Time)

Initiates the time and day of week programming, press and hold for
2 seconds.

UP, DOWN & OK

‘UP’ increase hours, minutes, day or temperature ‘OK’, accepts the
current function and advances to the next function, ‘DOWN’,
decrease hours, minutes, day or temperature.

P (Program)

Initiates the programming mode, press and hold for 2 seconds.

A/M PWRTP

DOWN

UP

OK

A/M TP

DOWN

UP

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

P

DOWN

UP

A/M PWRTP

DOWN

UP

OK

A/M PWRTP

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

T

DOWN

UP

Rinnai Australia 14 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

Additional information about Remote Thermostat Control Operation

Character Diagnostic Check. To check the display characters on the remote control turn the controller 'off' by
pressing the 'PWR' button then press P - T - T - OK in rapid succession.

The remote will then commence automatically cycling through all the display characters, finally displaying the full
screen as shown below.

This process takes approximately 20 seconds and does not affect any progr amming.

If any of the characters are not displayed contact your Rinnai sto ckist for a replacement controller.
The Fan and Snowflake symbols displayed are not utilized in the ope ration of the Sapp hire heater.

A/M PWRTP

DOWN

UP

OK

A/M PWR

DOWN

UP

A/M PWRTP

DOWN

UP

OK

A/M

OK

TP

DOWN

UP

A/M PWRTP

DOWN

UP

OK

1
2
3

NOTE

Rinnai Australia 15 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

TO TURN YOUR HEATER ON WITH REMOTE / THERMOSTATIC CONTROL

MODES OF OPERATION
To Turn Remote ‘ON’ or ‘OFF’

Step 1. To turn ‘ON’ - press and release the ‘OK’ button and ‘PWR’ button at the same time. The

display will now include the setting temperature and the mode of operation.

Step 2. To turn ‘OFF’ - press the ‘PWR’

button only.

Manual Temperature Mode

• Temperature can be set at any level.

• Time and day of week does not need to be programmed to operate.

Step 1. With the controller turned ‘ON’, press and release the ‘A/M’ button until the word ‘MANUAL’

appears on the LCD.

Step 2. Press press the

‘UP’ button or ‘DOWN’ button to increase or decrease the temperature in

increments of 1°C.

BEFORE PROCEEDING ENSURE THE GAS AND ELECTRICITY ARE TURNED ON.
Before remote / thermostatic control can be used the heater must be taken out

of the OFF/STANDBY condition (supply connected and switched ON but the
heater turned OFF), do this as follows:

Press ‘ON’/‘OFF’ button once the electronic ignition sparker will be able to
be heard.

Step 1. The electronic ignition stops when the pilot flame has been

established. The main burner then ignites off the pilot. Once the main
burner has ignited the heater can the be operated by remote /
thermostatic control.

NOTE

b

d

a
c

a

A/M PWRTP

DOWN

UP

OK

A/M TP

DOWN

UP

A/M PWRTP

DOWN

UP

OK

A/M TP

DOWN

UP

11 12 12

STEP 1 STEP 2

11

12

12

A/M PWRTP

DOWN

UP

OK

PWR

OK

TP

DOWN

UP

STEP 1 STEP 2

13

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

15

10

13

10

15

Rinnai Australia 16 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

Automatic Timer Mode

• In automatic timer mode temperature is regulated to the programmed level and time.

• Time and day of week MUST BE set

.

Step 1. With the controller turned ‘ON’, press and release the ‘A/M’ button until the word ‘AUTO’ appears

on the LCD.

Step 2. At any time press the ‘UP’ button or ‘DOWN’ button to increase or decrease the temperat ure in

increments of 1°C.

Flame Mode

• Temperature control is over ridden and the flame size can be set to any setting from F7 highest to F1 lowest.

• Time and day of week does not need to be programmed.

Step 1. With the controller turned ‘ON’, press and release the ‘A/M’ button until the letter ‘F’ with a number

and the flame symbol appear on the LCD panel.

Step 2. Press the

‘UP’ button or ‘DOWN’ button to increase or decrease the flame height.

Manually Overriding The Set Program

At any time, the temperature or fan speed may be adjusted ‘UP’ or ‘DOWN’ similarly to operating in “Manual
Temperature Mode” on page 15.

When the fire first ignites it remains on highest flame for the first 60 seconds before changing to
the selected flame height.

The fan speed automatically adjusts to the corresponding flame height. It is not able to be selected
by the operator. See the flame table below for flame height to fan speed relationship.

Flame Height 1 2 3 4 5 6 7

Fan Speed HIGH LOW LOW LOW HIGH HIGH HIGH

However, whenever the thermostat changes to a new time period, the temperature will be set
automatically according to that period’s setting.

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

A/M PWRTP

DOWN

UP

OK

PWR

OK

TP

DOWN

UP

STEP 1

13

STEP 2

15

10

13

10

15

NOTE

A/M PWRTP

DOWN

UP

OK

PWR

OK

TP

DOWN

UP

STEP 1 STEP 2

13

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

10

17

17

15

13

17

10

15

NOTE

NOTE

Rinnai Australia 17 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

Flame Height And Fan Speed

The flame height and fan speed are not individually adjustable. Flame height and fan speeds are selected by the
microprocessor according to the difference between the set temperature and the ambient temp erature of the room.

The fan speed automatically a djusts to the correspond ing flame height. The fan speed is not able to be selected
by the operator. When the heater is operated in ‘Manual Temperature Mode’ the flame height is automatically
selected by the microprocessor to a chieve an d ma intain the ‘set’ temperature. As an example, if the room is much
colder than the ‘set’ temperature, the flame height and corresponding fan speed will be high. As the room heats up
and gets close to the ‘set’ temperature the flame height and corresponding fan speed will revert to lower settings.
When the heater is operated in ‘Flame Mode’ the flame height is set by the operator.

Flashing Small Flame Symbol ‘ON’

The small flashing flame symbol on the RF controller display indicates the room
temperature is within 0.5°C of set temperature.

Program Modes

The appliance can be programmed to operate during four separate periods in one day, resulting in a possible 28
operating periods per week. A weekday program can be se t so the program is used Mond ay to Friday. Similarly, a
weekend program can be set for Saturday to Sunday. The entire week can also have the same program.

PROGRAMMING OF PROGRAM MODES

Step 1. With the controller ‘OFF’, press and hold the ‘P’ button for approximately 2 seconds. The LCD will

display ‘PROG’. ‘Pd’ and the current time and the day ‘MO’ will flash.

Step 2. To select the day range press the

‘UP’ button or ‘DOWN’ button until the desired day range has

been chosen the day ranges are as follows:

MO TU WE TH FR MO TU WE TH FR SA SU SU - SA SU MO TU WE TH FR SA

Factory default settings

If you do nothing to change the programming the following default settings would be
available if you set it to automatic mode.

Time Period Start Time Temperature °C Suggested Time Period Settings

Period 1 6:00 am 20°C - Morning
Period 2 8:30 am 15°C - Day time
Period 3 5:00 pm 21°C - Evening
Period 4 10.30 pm 15°C - Night time

To revert back to the default settings once you have reset the periods, in rapid

succession press the following sequence of buttons

‘P’ - ‘T’ - ‘T’ - ‘DOWN’.

Holding the ‘UP’ or ‘DOWN’ buttons for more than 2 seconds will scroll through the day ranges.

17

17

STEP 2

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

10

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

T

DOWN

UP

STEP 1

16

STEP 3

A/M PWRTP

DOWN

UP

OK

A/M PWRTP

DOWN

UP

11

15

16

10

15

NOTE

Rinnai Australia 18 Sapphire Operation & Installation Manual

REMOTE / THERMOSTATIC CONTROLLED OPERATION

Step 3. Press the ‘OK’ button to enter the selected day range. The LCD will display ‘PROG’. ‘P1’ and the

‘TIME’ + ‘HOUR’

+ ‘AM’ will flash.

Step 4. To select the ‘ON’ hour for ‘P1’ push the

‘UP’ button or ‘DOWN’ button until the desired hour is

chosen, note that AM or PM is chosen by cycling through the 12 hour range.

Step 5. Press the ‘OK’ button to enter the selected hour and AM or PM. ‘TIME’ + ‘MINUTES’ + ‘AM or PM’

will flash.

Step 6. To select the ‘ON’ minutes for ‘P1’ push the

‘UP’ button or ‘DOWN’ button until the desired

minute is chosen.

Step 7. Press the ‘OK’ button to enter the ‘ON’ minutes. ‘SET’ + ‘TEMPERATUTRE DIGITS’ will flash.
Step 8. To select the ‘ON’ temperature for ‘P1’ push the

‘UP’ button or ‘DOWN’ button until the desired

temperature is chosen.

Step 9. Press the ‘OK’ button to enter the selected temperature. The LCD will display ‘PROG’. ‘P2’ and the

‘TIME’ + ‘HOUR’

+ ‘AM’ will flash, this completes the programming for the ‘P1 - ON’ period. Repeat

steps 3 through 9 for ‘PROG’. ‘P2 - OFF’, ‘P3 - ON’ and ‘P4’ ‘OFF’ periods.

11

10

15

STEP 4

A/M PWRTP

DOWN

UP

OK

A/M PWRTP

10

STEP 5

A/M PWRTP

DOWN

UP

OK

A/M PWRTP

DOWN

UP

16

STEP 6

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

10

15 15

11

10

15

STEP 9

A/M PWRTP

DOWN

UP

OK

A/M PWRTP

DOWN

UP

16

STEP 7

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

STEP 8

A/M PWRTP

DOWN

UP

OK

A/M PWR

OK

TP

10

16

15

11

10

15

11

Rinnai Australia 19 Sapphire Operation & Installation Manual

CARE AND MAINTENANCE

Your heater needs very little maintenance, but the following information will help you to keep it looking good and
working efficiently.

SERVICE

Rinnai recommend that this appliance and installation be inspected and serviced every 2 yea rs or more frequently.
If the power supply cord or any other component of the heater are damaged, they must be replaced by Rinnai or

a suitably qualified person.
Any service or repair work should only be carried out by an authorised person. Rinn ai has service and spare parts

departments nationally. See back cover for contact details.

TROUBLE SHOOTING
General Operation Characteristics

DO NOT attempt to clean the heater while the appliance is hot or operating.
All parts of the heater can be cleaned using a soft, damp cloth.
DO NOT use solvents or abrasives to clean any parts.
DO NOT spray aerosols in the vicinity of the heater whilst in operation.
DO NOT place articles on or against this heater.
DO NOT store flammable materials near this heater.

Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.

Faults caused by insufficient gas supply, gas quality, installation errors or op eration errors are not
covered by the Rinnai warranty. Refer to separate Warranty Card for details.

Before asking for a service call please check the following table as these characteristics are part
of the normal operation of the appliance and do not indicate a fault.

CHARACTERISTIC EXPLANATION

At ignition:

Warm air does not start when the burner
lights.

The fan is started automatically after a short delay. This is to
allow the heat exchanger to warm up, helping to avoid cold
draughts.

This is normal operation.

Smoke or strange smells are produced on
the first start up after installation.

This is caused by grease, oil or dust on the heat exchanger.
This is to be expected and will cease after a short time.

Sharp clicking noises at ignition, or when
the unit thermostat modulates to a lower
or higher setting, or shuts down.

This is simply expansion and contraction noise from the heat
exchanger.

This is a normal operation sound.

During combustion:

Dull clunking noise when the thermostat
operates.

This is the sound of the solenoid gas valves opening and
closing to regulate the gas flow.

These are normal operation noises.

When the appliance is turned off:

Convection fan continues to run after
turning ‘OFF’.

This is to remove residual heat from the heat exchanger and
stops once the appliance cools sufficiently.

IMPORTANT

NOTE

NOTE

Rinnai Australia 20 Sapphire Operation & Installation Manual

CARE AND MAINTENANCE

TROUBLE SHOOTING CHECKLIST

Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.

*

Only applicable when optional remote controller is used. ** Only applicable if the remote controller is programmed.

ABNORMAL FLAME PATTERN

Each Rinnai Flame Fire heater has a distinct flame pattern. The flame should look the same every time you start
your heater, after an initial warm up period of approximately 15 minutes.

Abnormal flame performance and/or pattern can indicate a p roblem with your heater, such as blocked gas injectors,
incorrectly installed / inadequate flue system or the artificial logs/burn media may have shifted from when the he ater
was first installed.

There are some warning signs that could indicate a problem. If any of the signs below occur, please contact Rinnai.

Fault

Condition

Probable
Cause

Burners fail to ignite

Smell of gas

Fan Not Working

Minor soot deposits

Severe sooting

Glass, Condensating

Glass, Streaky lines

*Remote not working

Fault
Condition

Simplest Possible

Remedy

Not plugged in or turned off Plug in power cord and turn power ‘ON’.
Mains power failure Re-ignition, when power restored.
(Initial Install) Air in gas pipe Installer to purge air from gas supply.
Air in hose Repeat Ignition procedure.
Ignition failure Repeat Ignition procedure.
Flat battery for remote control

*

Replace remote control battery.
Gas supply turned off Turn gas supply on at the meter or cylinder.
Gas escape Isolate gas supply, call Rinnai.
Inadequate flue system Call Rinnai.
Insufficient gas pressure Call Rinnai.
Log Misalignment Call Rinnai.
Normal operation No action is required.

Normal operation

Fan not working - fan automatically comes on after

4 minutes not heat switch activated.
Normal operation Allow heater to warm up.
Heat switch not activated Allow heater to run on high for 4 minutes.
Possible fan fault Call Rinnai.
Controller display blank Replace batteries.
Control Panel Operation

**

Refer to page 9 for solution.
Controller Not Synchronised Refer to page 11 for solution.

Key signs of abnormal flame performance:

• Appliance turns ‘OFF’ soon after start up and does not relight.

• Flame appears overly orange-yellow.

• Flame appears either very short or very long.

• Flame only burns part way across the burner.

• Severe soot building up on the inside of the glass and logs.

• Continuous unusual smell from the appliance.

• Continued difficulty or delay in establishing a flame.

Be advised that appliances
incorporating a live fuel
effect, and designed to
operate with luminous
flames, may exhibit slight
carbon deposition, this is
normal operation.

NORMAL FLAME PATTERN ABNORMAL FLAME PATTERN SOOT BUILD UP

NOTE

Rinnai Australia 21 Sapphire Operation & Installation Manual

NOTES

Rinnai Australia 22 Sapphire Operation & Installation Manual

SPECIFICATIONS.................................................................................................... ........................................... 23

GENERAL SPECIFICATIONS .......................................................................................................................... 23

DIMENSIONS ...................................................................................................................................................... 24

HEATER LOCATION............................. ... ... ... .... ... ... ... .......................................... ... .... ... ... ... .............................. 25

GENERAL LOCATION INFORMATION............................................................................................................ 25

TV AND ORNAMENTATION WARNING ......................................................................................................... 25

ENCLOSURE REQUIREMENTS .... .... ... ... ... .... ... ... ... ... .......................................... .... ... ... ... .............................. 26

ENCLOSURE DIMENSIONS ................................. ... ... .... ... ... ... .... .......................................... ... ... .................... 26

HEATER ENGINE - GENERAL INSTALLATION ............................................................................................... 27

GAS SUPPLY.................................................................................................................................................... 27

ELECTRICAL SUPPLY.......................... ... ... .... .......................................... ... ... ... ... .... ... ... ... .... .......................... 28

FLUEING........................................................................................................................................................... 29

MASONRY FLUE INSTALLATION..................................................................................................................... 30

OPEN INSTALLATION METHOD ..................................................................................................................... 30

HEATER ENGINE INSTALLATION - MASONRY.............. ... ... ... .... ... ... ... .... ... ... .......................................... ....... 31

MASONRY INSTALLATION OVERVIEW ......................................................................................................... 31

MASONRY INSTALLATION - DETAIL.............................................................................................................. 31

HEATER ENGINE INSTALLATION - ZERO CLEARANCE ................................. ... .... ... ... ... .... ... ... ... ... .... ... ....... 33

ZERO CLEARANCE INSTALLATION OVERVIEW........................................................................................... 33

ZERO CLEARANCE INSTALLATION - DETAIL ............................................................................................... 33

HEATER ENGINE INSTALLATION - CONSOLE .................................................... .... ... ... ... .... ... ... ... ... .... ... ....... 36

FREESTANDING CONSOLE INSTALLATION OVERVIEW............................................................................. 36

FREESTANDING CONSOLE INSTALLATION - DETAIL ................................................................................. 36

HEATER ENGINE INSTALLATION - PLINTH................................................... ... ... .... ... ... ... .... ... ....................... 39

FREESTANDING PLINTH INSTALLATION OVERVIEW........................................................................... ....... 39

FREESTANDING PLINTH INSTALLATION - DETAIL ...................................................................................... 39

COMPLETING HEATER INSTALLATION...................................................... ... ... ... .... ... ... ... .............................. 42

PREPARING FOR COMMISSIONING.............................................................................................................. 42

COMMISSIONING THE APPLIANCE............................................................................................................... 46

ATTACHING FASCIA ASSEMBLY ......................................................................................................

............. 47

ABNORMAL FLAME PATTERN........................................................................................................................ 48

WIRING DIAGRAM.............................................................................................................................................. 49

CHECKLIST......................................................................................................................................................... 50

INSTALLATION AND COMMISSIONING CHECKLIST .................................................................................... 50

CONTACT INFORMATION................................................................................................................. 53

THIS APPLIANCE MUST BE INSTALLED, SERVICED

AND REPAIRED BY AN AUTHORISED PERSON.

TABLE OF CONTENTS - INSTALLATION

Rinnai Australia 23 Sapphire Operation & Installation Manual

SPECIFICATIONS

GENERAL SPECIFICATIONS

Model RIB2310MN/A

RIB2310ML/A
Model Name Sapphire Gas Log Flame Fire
Features Inbuilt or Freestanding Gas Space Heater

Burning log effect

Glass front

Convection Fan, top warm air outlet

Glass Dress Guard
Installation Inbuilt Masonry, Inbuilt Zero Clearance and Freestanding options
Combustion Method Bunsen type burner
Flue - Masonry (if required)

Flue - Freestanding & zero clearance

FlexiLiner diameter. 100 mm

Twin skinned diameter. 100mm x diameter. 150mm outer
Convection Fan Double drum. 160mm x 180mm - 2 speed - Centrifugal
Gas connection G 1/2” flared male
Gas type NG, Propane Universal LPG
Ignition Continuous Spark Electronic Ignition
Input / Output Refer data plate and energy rating label on appliance
Power Consumption High 50 W, Standby < 3.0 W

1500 mm cord is supplied with a 3 pin plug
Safety Devices Overheat Switch

Electrical Fuse

Flame Failure Sensing System (FFD)

Power Failure Protection

Gas Lock-out (1 minute after attempted restart)
Temperature Control Thermostatic, temperature control range 7 - 32°C
Glass - Primary

Glass - Secondary
Glass seal material

Ceramic Glass

Tempered Glass

Woven fibreglass chord - Hytex® 1000 by mid Mountain USA
Weight (Engine Only) 60 Kg - “uncrated” - no Flue
Operation Push button control panel or via optional wireless remote/

thermostatic control

For other appliance specifications refer to appliance data plate.

NOTE

Rinnai Australia 24 Sapphire Operation & Installation Manual

DIMENSIONS

MODEL

External Dimensions - Flue Centre Gas Connection

ABCDEFGH I J

Masonry 865mm 660mm 359mm 62mm 691mm 589mm - 305mm 45mm 235mm

Zero Clearance 865mm 660mm 363mm 62mm 795mm 650mm 280mm 305mm 45mm 240mm

Console 865mm 760mm 363mm 62mm 865mm 760mm 280mm 305mm 144mm 235mm

Plinth 865mm 837mm 363mm 62mm 865mm 837mm 280mm 305mm 219mm 235mm

A

MASONRY

ZERO CLEARANCE

PLINTHCONSOLE

A

AA

E

E

E

E

BBFF

BB

G

G

G

CD

CD

CD

CD

FF

H H

H

H

II

I

I

J J

J

J

Rinnai Australia 25 Sapphire Operation & Installation Manual

HEATER LOCATION

GENERAL LOCATION INFORMATION

• When positioning the heater, the main variables governing the location are Flueing and Warm Air Distribution.

• This heater must not be installed where curtains or other combustible materials could come into cont act with it.
In some cases curtains may need restraining. Refer to page 5 and page 6 for additional safety consideration.

• Mantles and surrounds can be added to compliment the design provided that they conform to the clearances
shown in the diagrams below.

• The minimum clearance from the edge of the appliance is 400 mm. The depth of the mantle/surrounds at the
minimum clearance may not exceed 150 mm.

• An additional 100 mm of clearance is required for every extra 50 mm of mantle depth, i.e. for a 200 mm deep
mantle the clearance is 500 mm (as shown below).

TV AND ORNAMENTATION WARNING

INSTALLATION OF TV OR ORNAMENTATION ABOVE THE HEATER
The installation of electrical appliances above and in the vicinity of the heater such as, but not

limited to, Plasma TV, LCD TV, Home Theatre Screens, Speakers, etc must comply with their
manufacturers' instructions.

It is the responsibility of the installer/end-user to check the installation instructions of these items
and to ensure the location is suitable.

This caution also extends to, but is not limited to, ornaments such as: Paintings, Prints,
Photographs, Tapestries, Mirrors, Stuffed Animals, etc.

Please note the recommended clearances as per the diagram above.
The temperature of the wall surface directly above the appliance may be elevated and may

discolour paint finishes or distort vinyl wall coverings. For durability of surfaces you should
contact the relevant manufacturer for their specification.

Use either a shelf or mantle below the TV or ornament or alternately you can constr uct a recess to
mount TV or ornament in.

Check the manufacturers installation instructions for these items and ensure the recess is
suitable.

Rinnai does not take any responsibility for any damage oc curring to any items installed above and
in the vicinity of the heater.

750mm

1000mm

400mm

400mm

Maximum

mantle depth

(at 400mm) may

only be 150mm

Maximum

mantle depth

(at 400mm) may

only be 150mm

INBUILT MODELS

75mm

750mm

1000mm

400mm

400mm

10mm

10mm

FREE-STANDING MODELS

75mm

CAUTION

IDEA

NOTE

Rinnai Australia 26 Sapphire Operation & Installation Manual

HEATER LOCATION

ENCLOSURE REQUIREMENTS
Masonry Fireplace

The appliance must be positioned within the fireplace on a flat level surface.
If the appliance is elevated from the ground within the struct ure, a base must be constructed using suitable material

with supporting joists capable of supporting a minimum of 1.5 times the weight of the appliance.

Zero Clearance In-built installation

Framework of the installation must conform to local building codes. Non-combustible materials need not be used.
If the appliance is elevated from the ground within the struct ure, a base must be constructed using suitable material

with supporting joists capable of supporting a minimum of 1.5 times the weight of the appliance.

ENCLOSURE DIMENSIONS

Enclosure dimensions are shown below. The enclosure dimensions specified are critical to the successful
installation of this appliance and must be strictly adhered to.

AS 5601 “GAS INSTALLATIONS” requires that flue components be supported independently of
the appliance.

All dimensions are minimums and are in mm

MODEL Height (H) Width (W) Depth (D)
Masonry 600 695 370

Zero Clearance 650 800

420

(read caution below)

For clarity the consumer piping gas supply, electrical connections and some construction det ails
have been omitted. Refer to “GAS SUPPLY” on page 27 and “ELECTRICAL SUPPLY” on page 28
for details.

When preparing a cavity / frame for a zero clearance installation the total cavity depth MUST also
include the thickness of the external cladding, as the zero clearance box MUST BE installed flush
with the cladding surface. Failure to do this will cause misalignment of the flue systems.

CAUTION

MASONARY INSTALLATION ZERO CLEARANCE INSTALLATION

CAUTION

Rinnai Australia 27 Sapphire Operation & Installation Manual

HEATER ENGINE - GENERAL INSTALLATION

GAS SUPPLY

Installation of consumer piping

The gas supply (consumer piping), termination is inside the heater and enters through the rear of the appliance.
Refer to the dimensional drawings on page 24 for appliance gas inlet location and other relevant dimensions.

Gas pipe sizing must consider the gas input to this appliance as well as all other gas appliances
in the premises. The gas meter and regulator must be specified for the total gas rate.
A suitable sizing chart such as the one in AS 5601 should be used.

Confirm correct gas type (see labels located on top or rear panels). Refer to local gas auth ority for
confirmation of gas type if you are in doubt.

Mark off the location for the vertical centre line of the heater enclosure (inbuilt
installations) or heater (freestanding installations).

To the right of the vertical centre line , mark off both the vertical and
horizontal location for the gas supply penetration (consumer piping). For
measurements refer to the Gas Supply Dimension Table below.

Inbuilt Models: The length of the gas supply (consumer piping) termination
is measured from the front of the enclosure.

Freestanding Models: The length of the gas supply (consumer piping)
termination

is measured from the back of the heater plus 95mm.

For freestanding models the minimum clearance of 75mm from
the wall must be observed.

At the minimum clearance the total length of the consumer pipe is
170mm (75mm + 95mm)

Gas Supply Dimension Table

Inbuilt Freestanding

Masonry Zero Clearance Console Plinth

305mm to right of

appliance

centre-line

305mm to right of

appliance

centre-line

305mm to right of

appliance

centre-line

305mm to right of

appliance

centre-line

45mm from base

of enclosure

45mm from base

of enclosure

144mm from

floor level

219mm from

floor level

Consumer piping

to be terminated
265mm from the

front of enclosure

Consumer piping

to be terminated

265mm from the

front of enclosure

Consumer piping

to be terminated

at wall clearance

plus 95mm

Consumer piping

to be terminated

at wall clearance

plus 95mm

Once the consumer piping has been terminated to the above requirements the
supplied flexible gas connection

may then be fitted.

Purging Gas Supply

Foreign materials and debris such as swarf, filings, etc. MUST BE purged/
removed from the gas supply, failure to do so may cause damage to the gas
control valve causing it to malfunction.

Leak Testing The Connection

With the supplied plug

inserted into th e end of the flexible gas conn ection leak

test all joints.

Use a soapy solution to test all gas connections. If a leak is present bubbles will form at the leak
point. When finished remove any residue with a rag. Prevent any soapy solution from coming in
contact with electrical components.

WARNING

IMPORTANT

1

1

2

3

4

4

FRONT OF ENCLOSURE

REAR OF

ENCLOSURE

4

WALL

1

2

Gas supply location

3

FREESTANDING

INBUILT

4

Minimum

clearance 75mm

5

6

Gas supply pressure

to be 1.13 to 2.75 kPa

NOTE

2

3

4

5

6

CAUTION

Rinnai Australia 28 Sapphire Operation & Installation Manual

HEATER ENGINE - GENERAL INSTALLATION

ELECTRICAL SUPPLY

If a power point is used it MUST BE 240 V, rated at 10A and MUST BE earthed.
This power point MUST NOT be located above the heater. Alternatively the
appliance can be direct wired if the power supply is to be concealed.

The heater engine is fitted with a 1.5 m power cord and three pin plug which
exits the appliance from the rear panel at the lower left.

Direct Wired Installations

Alternatively the appliance can be direct wired if the power supply is to be
concealed.

Using Existing Externally Mounted Power Points on Inbuilt Installations

If you already have an existing wall plug located outside of the intended fireplace or enclosure you may redirect the
power cord and plug assembly through the front panel. With Fascia assembly removed, simply redirect the c ord
and plug assembly with grommet from the rear of the unit, underneath the fire-box to the front of the unit, (either
left or right).

Carefully remove the pre-punched sheet metal 'knock-out' section located in the lower left or right edge of the
Fascia Assembly. Refit the cord and plug assembly to the Fascia assembly ensuring the grommet is fitted to the
sheet metal. Excess cord may be left in the cavity below the fire box. DO NOT coil excess cord.

A qualified electrician will need to be consulted where a direct
wired installation is required. A ny s uch i nst alla tion mu st co mply
with the requirements of AS 5601, AS 3000 and any other releva nt
local regulations.

7a

7a

IMPORTANT

7

7 7

Rinnai Australia 29 Sapphire Operation & Installation Manual

HEATER ENGINE - GENERAL INSTALLATION

FLUEING

Install the Rinnai rigid flue system components in accordance with the ‘Flueing Installation Manual For Rinnai
Flamefire Heaters’ that are provided with the flue kit.

The following diagrams illustrate the flue installation options that are available for the Sapphire
flame. Only the genuine Rinnai Flamefire (FLF) flue is certified as part of the Rinnai Sapphire
space heaters.

Only an authorised person must install, service and remove the Rinnai Sapphire space heater &
flue system.

Only the flue system components described in the ‘Flueing Installation Manual For Rinnai
Flamefire Heaters’ that is provided with the flue kit must be used.

Components that are not described in that manual, whether manuf actured by Rinnai or otherwise,
are not compatible and must not be used.

Rinnai appliance warranty conditions may be voided if non Rinnai flue components are fitte d.

For masonry installation details refer to “MASONRY FLUE INSTALLATION” on page 30.

WARNING

Inbuilt
(Masonry)

Inbuilt
(Zero Clearance)

Free Standing
(Console & Plinth)

Direct flue Offset flue

Direct flue Offset flue

NOTE

Rinnai Australia 30 Sapphire Operation & Installation Manual

MASONRY FLUE INSTALLATION

Two masonry flue installation options available. These are Open Chimney and Lined Chimney.
An ‘Open Chimney’ installation uses the natural draft properties of a sound chimney along with the addition of an

approved chimney plate and cowl to provide the flueing for the heater.
A ‘Lined Chimney’ installation is used when the existing chimney condition is inadequate for an Open Chimney’

installation and uses a Rinnai Flexiliner (flexible) flue system, chimney plate and cowl to provide the flueing for the
heater.

OPEN INSTALLATION METHOD

The chimney must be physically checked first and must meet the following set criteria along with local regulations.
Failure to meet these criteria will not only void the product warranty but may affect the performance of the heater
and may void the warranty.

Chimney Criteria For Open Installation

• All loose/broken bricks must be replaced or repaired ensuring the chimney is of sound construction and does

not leak in accordance with AS 5601.

• Any under floor air supply to the fireplace must be completely sealed off to prevent secondary air draw.

• Total chimney height MUST NOT be less than 3 metres and flue cowl must terminate above the chimney in

accordance with AS5601.

• The chimney must be swept clean and be free of soot and creosote that may have built up if previously used for

a solid fuel fire.

• The hearth surface must be flat and level to support the entire heater. If the heater is not properly supported

noise and vibration may result.

In a masonry fireplace, use a slurry of sand and cement to level the base as required.

Approved

Chimney

Cowl

Chimney

Plate

Mortar

Minimum

200mm

Minimum

3m

Approved

Chimney

Cowl

Chimney

Plate

Mortar

Minimum

200mm

Minimum

3m

Adaptor

Flexible

Chimney

Liner

Open Chimney Installation Lined Chimney Installation

Appliance

Adaptor

NOTE

Rinnai Australia 31 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - MASONRY

MASONRY INSTALLATION OVERVIEW

MASONRY INSTALLATION - DETAIL
Step 1. Prepare Site

Step 2. Unpack The Heater Engine

The heater engine is supplied in one carton, check to ensure you have all contents as listed on “BEFORE YOU
START” on page 1 at the start of this manual before proceeding.

Carefully remove carton by removing the straps and lifting the carton off the appliance. Remove all packaging
materials and check all components for damage. If ANY damage is evident DO NOT install or operate this
appliance. Contact your supplier for advice.

Before installing the heater, check it is labelled for the correct gas type, (refer to the gas type label on the top body
panel of the heater). Refer to the local gas authority for confirmation of gas type if you are in doubt.

Step 3. Preparing Heater Engine

Attach the adhesive backed foam sealing strip

supplied to rear face of the fascia assembly mo unting panel .

Ensure the seal is stuck to the Fascia Assembly mounting panel at approximately 30mm from the top edge .
The foam strip is intended to form a seal between the heater and the fireplace brickwork. If an adequa te seal cannot

be formed then another means of sealing must then be used. (e.g. non combustible insulation or heat resistant
silicon).

Read this manual thoroughly and gain a full understanding of the requirements before
undertaking installation.

Ensure gas supply to heater is turned off for the first stages of this instruction.

Step 1. Prepare Site - p.31
Step 2. Unpack The Heater Engine - p.31
Step 3. Preparing Heater Engine - p.31
Step 4. Positioning the Heater Engine - p.32
Step 5. Connect Electrical Supply - p.32
Step 6. Prepare Gas Supply - p.32

Step 7. Insert Heater Engine Into Fireplace - p.32
Step 8. Securing The Heater Engine - p.32
Step 9. Connecting Gas - p.32
Step 10. Leak Testing - p.32
Step 11. Completing Heater Installation - p.32

Ensure the intended enclosure meets the requirements of the dimensions as stipulated in
“ENCLOSURE REQUIREMENTS” on page 26 and that gas and electrical supplies have been
prepared in accordance with the dimensions stipulated in “GAS SUPPLY” on page 27 and
“ELECTRICAL SUPPLY” on page 28.

Retain the cardboard carton for use in the “Positioning the Heater Engine” on page 32.

IMPORTANT

IMPORTANT

HINT

A

B

C

C

B

A

Rinnai Australia 32 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - MASONRY

Step 4. Positioning the Heater Engine

Place the heater engine in front of the fireplace enclosure.

Step 5. Connect Electrical Supply

Plug in the 3 pin connector if electrical connections inside
the fireplace.

Step 6. Prepare Gas Supply

Remove the threaded brass plug from the S/S flexi pipe
consumer gas supply pipe.

Step 7. Insert Heater Engine Into Fireplace

Carefully move the heater engine into the fireplace ensuring
the gas supply pipe and fittings

feed into the rear access

hole.

Step 8. Securing The Heater Engine

Fasten the heater to the masonry work using appropriate
fasteners (not supplied) using the three holes across the top
of the fascia assembly mounting panel and in at least 2 of
the holes on each side of the side panels as shown .

Step 9. Connecting Gas

Firmly grasp the S/S flexi pipe

and bend at 90°

approximately mid way to line up with the gas control valve
inlet then attach pipe to gas control valve and tighten.

Step 10. Leak Testing

Turn gas back ON and leak test appliance connection.

Step 11. Completing Heater Installation

Go to “COMPLETING HEATER INSTALLATION” on
page 42.

A panel from the cardboard packing carton
placed on the floor underneath the heater will
help prevent possible damage to flooring.

Take care that the electrical cord does not
bunch up or get pinched behind the heater
engine.

Use a soapy solution to test all gas
connections. If a leak is present bubbles will
form at the leak point. When finished remove
any residue with a rag. Prevent any soapy
solution from coming in contact with electrical
components.

D

E

D

DF

F

HINT

D

CAUTION

E

D

F

CAUTION

Rinnai Australia 33 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - ZERO CLEARANCE

ZERO CLEARANCE INSTALLATION OVERVIEW

ZERO CLEARANCE INSTALLATION - DETAIL
Step 1. Prepare Site

Step 2. Assemble Zero Clearance Box.

I. Assemble the the transition box halves

and , secure together with 4 x screws (supplied).

Attach the guide plate to the transition box assembly and secure with two pop-rivets (supplied).
Drill 2 x Ø 3.2mm holes in the pre pressed location dimples on the back of the transition box and fit the tran sition

box assembly

to the back panel and secure with the two screws (supplied).

Fit the two plastic grommets into the gas and electrical access holes of back panel .

II. Attach the two side panels

& to the back panel and secure with six screws (suppled).

III. Attach top panel to the back panel aligning the flue outlet hole to the rear over the transition box outlet

and secure with three screws (supplied).
Next secure the top panel to the side panels

& with four screws (supplied).

Attach base panel to the back panel and secure with two screws (supplied).
Then secure the base panel to the side panels

& with four screws (supplied).

Ensure flue has been installed as per ‘Flueing Installation Manual For Rinnai Flamefire Heaters’.

Read this manual thoroughly and gain a full understanding of the requirements before
undertaking installation.

Ensure gas supply to heater is turned off for the first stages of this instruction.

Step 1. Prepare Site - p.33
Step 2. Assemble Zero Clearance Box. - p.33
Step 3. Fitting Zero Clearance Box Into Cavity - p.34
Step 4. Unpack The Heater Engine - p.34
Step 5. Preparing Heater Engine - p.34
Step 6. Positioning the Heater Engine - p.35
Step 7. Connect Electrical Supply - p.35

Step 8. Prepare Gas Supply - p.35
Step 9. Insert Heater Engine Into Fireplace - p.35
Step 10. Securing The Heater Engine - p.35
Step 11. Connecting Gas - p.35
Step 12. Leak Testing - p.35
Step 13. Completing Heater Installation - p.35

Ensure the intended enclosure meets the requirements of the dimensions as stipulated in
“ENCLOSURE REQUIREMENTS” on page 26 and that gas and electrical supplies have been
prepared in accordance with the dimensions stipulated in “GAS SUPPLY” on page 27 and
“ELECTRICAL SUPPLY” on page 28.

Ensure there are no wall studs, noggins, ceiling joists, wiring or other obstruction within the wall
and or ceiling cavity where the flue is proposed to penetrate.

Carefully remove the contents from the carton and check to ensure you
have all contents as listed in “BEFORE YOU START” on page 1. If ANY
damage is evident or parts are missing DO NOT assemble the zero
clearance box and contact your supplier for advice

Flue guide rails and pop
rivets supplied with Zero
Clearance kit, part number
R2340.

IMPORTANT

IMPORTANT

NOTE

I

D

A

B2

B1

B

D

C

II

E

C

F

E

H

F

G

III

B1

B2

ABA

BCDCEFC

GCG

E

FHCHE

F

Rinnai Australia 34 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - ZERO CLEARANCE

Step 3. Fitting Zero Clearance Box Into Cavity

Slide zero clearance box assembly into the cavity, ensuring
the gas and electricity supplies are accessible.

Secure the zero clearance into the cavity with
appropriate fasteners (not supplied).

Install the Rinnai rigid flue system components in
accordance with the ‘Flueing Installation Manual For Rinnai
Flamefire Heaters’ that is provided with the flue kit.

Step 4. Unpack The Heater Engine

The heater engine is supplied in one carton, check to
ensure you have all contents as listed on “BEFORE YOU
START” on page 2 at the start of this manual before
proceeding.

Remove carton by removing the straps and carefully lifting
the carton off the appliance. Remove all packaging
materials and check all components for damage. If ANY
damage is evident DO NOT install or operate this appliance.
Contact your supplier for advice.

Before installing the heater, check it is labelled for the
correct gas type, (refer to the gas type label on the top body
panel of the heater). Refer to the local gas authority for
confirmation of gas type if you are in doubt.

Step 5. Preparing Heater Engine

Drill 4 x Ø 3.2mm holes in the pre pressed location dimples
in the top panel of the heater. Then attach the flue guide
rails using these holes with four screws (supplied).

When preparing a cavity / frame for a zero
clearance installation the total cavity depth
MUST also include the thickness of the
external cladding , as the zero clearance
box MUST BE installed flush with the cladding
surface, failure to do this will cause
misalignment of the flueing.

Ensure there are no wall studs, noggins,
ceiling joists, wiring or other obstruction
within the wall and or ceiling cavity where the
flue is proposed to penetrate.

Retain the card board carton for use in the
“Positioning the Heater Engine” on pa g e 35.

Flue guide rails and pop rivets supplied with
Zero Clearance kit, part number R2340.

Before proceeding any further with the heater
engine installation ensure the cladding for the
front of the enclosure has been fitted

.

I

J

K

L

Drill

4 x Ø 3.2mm

Holes

N

M

CAUTION

IJK

IMPORTANT

HINT

L

IMPORTANT

M

Rinnai Australia 35 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - ZERO CLEARANCE

Step 6. Positioning the Heater Engine

Place the heater engine in front of the zero clearance box /
cavity.

Step 7. Connect Electrical Supply

Plug in 3 pin connector if electrical connections are inside
the fireplace.

Step 8. Prepare Gas Supply

Remove the threaded brass plug from the S/S flexi pipe
consumer gas supply pipe.

Step 9. Insert Heater Engine Into Fireplace

Carefully move the heater engine into the zero clearance
box ensuring the gas supply pipe and fittings

feed into

the rear access hole.

Align the guide rails with the guide plate and slide the
heater engine in until the guide plate is fully home
against the rear of the fascia assembly mounting panel .

Step 10. Securing The Heater Engine

Secure the guide plate to fascia assembly mounting
panel with two screws (supplied).

Fasten the heater engine to cladding surface using
appropriate fasteners (not supplied) in at least 4 positions
as shown .

Step 11. Connecting Gas

Firmly grasp the S/S flexi pipe

and bend at 90°

approximately mid way to line up with the gas control valve
inlet then attach pipe to gas control valve and tighten.

Step 12. Leak Testing

Turn gas back ON and leak test appliance connection.

Step 13. Completing Heater Installation

Go to “COMPLETING HEATER INSTALLATION” on
page 42.

A panel from the cardboard packing carton
placed on the floor underneath the heater
engine will help prevent possible damage to
flooring.

Take care that the electrical cord does not
bunch up or get pinched behind the heater
engine.

Use a soapy solution to test all gas
connections. If a leak is present bubbles will
form at the leak point. When finished remove
any residue with a rag. Prevent any soapy
solution from coming in contact with electrical
components.

L

A

P

O

Q

NNR R

N

HINT

N

CAUTION

LAA

O

AOP

Q

N

R

CAUTION

Rinnai Australia 36 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - CONSOLE

FREESTANDING CONSOLE INSTALLATION OVERVIEW

FREESTANDING CONSOLE INSTALLATION - DETAIL
Step 1. Prepare Site

Step 2. Unpack Heater Engine & Console Kit

The heater engine and the console kit are supplied in separate cartons, check to ensure you have all contents as
listed on “BEFORE YOU START” on page 1 at the start of this manual before proceeding.

For heater engine remove carton by removing the straps and care fully lifting the carton off the appliance. Remo ve
all packaging materials and check all components for damage. If ANY damage is evident DO NOT install or operate
this appliance. Contact your supplier for advice.

Before installing the heater, check it is labelled for the correct gas type, (refer to the gas type label on the top body
panel of the heater engine). Refer to the local gas authority for confirmation of gas type if you are in doubt.

Step 3. Assemble & Secure Pillar Assembly

Assemble the pillar assembly , and using the 4 - 8g x 10mm self tapping screws supplied creating base
assembly .

Confirm the correct gas supply position

and locate the base assembly in the selected installation position

and fasten to the floor using appropriate fasteners (not supplied) through the three holes in the base plate .

Read this manual thoroughly and gain a full understanding of the requirements before
undertaking installation.

Ensure gas supply to heater is turned off for the first stages of this instruction.

Step 1. Prepare Site - p.36
Step 2. Unpack Heater Engine & Console Kit - p.36
Step 3. Assemble & Secure Pillar Assembly - p.36
Step 4. Attach Spigot Adaptor & Panels To Heater

Engine - p.37

Step 5. Prepare Gas Supply - p.37

Step 6. Fit Heater Engine To Pillar Assembly - p.37
Step 7. Connect Electrical Supply - p.38
Step 8. Connecting Gas - p.38
Step 9. Leak Testing - p.38
Step 10. Completing Heater Installation - p.38

Ensure the intended installation area has been prepared in accordance with dimensions as
stipulated in “GAS SUPPLY” on page 27 and “ELECTRICAL SUPPLY” on page 28.

Ensure there are no wall studs, noggins, ceiling joists, wiring or other obstruction within the wall
and or ceiling cavity where the flue is proposed to penetrate.

Retain the card board carton for use in the “Attach Spigot Adapt or & Panels To Heater Engine” on
page 37.

A panel from the cardboard packing carton placed on the floor underneath the heater engine and
console components will help prevent possible damage to flooring during assembly.

IMPORTANT

IMPORTANT

HINT

B

C

A

Minimum 119mm

D

F

E

A

BCD

HINT

EDF

Rinnai Australia 37 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - CONSOLE

Step 4. Attach Spigot Adaptor & Panels To Heater Engine

Assemble the spigot adaptor halves

and , secure together with 4 x screws (supplied).

Drill 4 x Ø 3.2mm holes in the pre pressed location dimples on the top and back of the heater engine, then fit the
flue spigot adaptor to the heater engine top and rear panels using 4 - 8g x 10mm self tapping screws (supplied).

Fit the rear panel using 9 - 8g x 10mm self tapping screws (supplied).

Carefully align top panel over tabs of the rear panel , fasten to the heater at the front using 3 - M5 x 12mm
screws (supplied) and at the rear using 3 - 8g x 10mm self tapping screws (supplied).

Step 5. Prepare Gas Supply

Remove the threaded brass plug from the S/S flexi pipe consumer gas supply pipe.

Step 6. Fit Heater Engine To Pillar Assembly

Align the heater securing holes over the M5 root nuts, then secure usin g the 4 - M5 x 12mm screws supplied. Note
that two screws are located midway into the appliance on the lower left and right edges, refer to detail above.

Before attempting to fit the side
panels it is necessary to elevate the
heater engine 100mm off the ground.

Fit side Panels and to heater body at the front and the
rear panel using 12 - 8g x 10mm self tapping screws
(supplied).

The following installation step requires a two man lift. Seek assistance be fore proceeding f urther.

Carefully lift the heater engine assembly

onto the plinth

assembly

ensuring that the gas supply pi pe and fittings

feed into the rear access hole.

Take care that the electrical cord does
not bunch up or get pinched behind the
heater engine.

K

I

J

G

H

H

G2

G1

G1

G2

G

H

IMPORTANT

I

J

K

H

WARNING

M

D

L

M

M

E

LDE

CAUTION

M

Rinnai Australia 38 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - CONSOLE

Step 7. Connect Electrical Supply

Plug in 3 pin connector, if a general purpose outlet (power
point) is used.

Step 8. Connecting Gas

Firmly grasp the S/S flexi pipe

and bend at 90°

approximately mid way to line up with the gas control valve
inlet then attach pipe to gas control valve and tighten.

Step 9. Leak Testing

Turn gas back ON and leak test appliance connection.

Step 10. Completing Heater Installation

Go to “COMPLETING HEATER INSTALLATION” on
page 42.

Use a soapy solution to test all gas
connections. If a leak is present bubbles will
form at the leak point. When finished remove
any residue with a rag. Prevent any soapy
solution from coming in contact with electrical
components.

EEN N

E

N

CAUTION

Rinnai Australia 39 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - PLINTH

FREESTANDING PLINTH INSTALLATION OVERVIEW

FREESTANDING PLINTH INSTALLATION - DETAIL
Step 1. Prepare Site

Step 2. Unpack Heater Engine & Console Kit

The heater engine and the console kit are supplied in separate cartons, check to ensure you have all contents as
listed on “BEFORE YOU START” on page 1 at the start of this manual before proceeding.

For heater engine remove carton by removing the straps and care fully lifting the carton off the appliance. Remo ve
all packaging materials and check all components for damage. If ANY damage is evident DO NOT install or operate
this appliance. Contact your supplier for advice.

Before installing the heater, check it is labelled for the correct gas type, (refer to the gas type label on the top body
panel of the heater engine). Refer to the local gas authority for confirmation of gas type if you are in doubt.

Step 3. Assemble & Secure Plinth Assembly

Assemble the pillar assembly , and to the base panel

using the 10 - 8g x 10 mm self taping screws

supplied creating base assembly .

Confirm the correct gas supply position and locate the base assembly in the selected installation position
and fasten to the floor using appropriate fasteners (not supplied) through the three holes in the base plate .

Read this manual thoroughly and gain a full understanding of the requirements before
undertaking installation.

Ensure gas supply to heater is turned off for the first stages of this instruction.

Step 1. Prepare Site - p.39
Step 2. Unpack Heater Engine & Console Kit - p.39
Step 3. Assemble & Secure Plinth Assembly - p.39
Step 4. Attach Spigot Adaptor & Panels To Heater

Engine - p.40

Step 5. Prepare Gas Supply - p.40

Step 6. Fit Heater Engine To Plinth Assembly - p.40
Step 7. Connect Electrical Supply - p.41
Step 8. Connecting Gas - p.41
Step 9. Leak Testing - p.41
Step 10. Completing Heater Installation - p.41

Ensure the intended installation area has been prepared in accordance with dimensions as
stipulated in “GAS SUPPLY” on page 27 and “ELECTRICAL SUPPLY” on page 28.

Ensure there are no wall studs, noggins, ceiling joists, wiring or other obstruction within the wall
and or ceiling cavity where the flue is proposed to penetrate.

Retain the card board carton for use in the “Attach Spigot Adapt or & Panels To Heater Engine” on
page 37.

A panel from the cardboard packing carton placed on the floor underneath the heater engine and
console components will help prevent possible damage to flooring during assembly.

IMPORTANT

IMPORTANT

HINT

Minimum 119mm

E

G

C

B

D

A

F

A

BCD

E

HINT

F

E

G

Rinnai Australia 40 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - PLINTH

Step 4. Attach Spigot Adaptor & Panels To Heater Engine

Assemble the the spigot adaptor halves

and , secure together with 4 x screws (supplied).

Drill 4 x Ø 3.2mm holes in the pre pressed location dimples on the top and back of the heater engine, then fit the
flue spigot adaptor to the heater engine top and rear panels using 4 - 8g x 10mm self tapping screws (supplied).

Fit the rear panel using 9 - 8g x 10mm self tapping screws (supplied).
Fit side Panels and to heater body at the front and the rear panel using 12 - 8g x 10mm self tapping screws

(supplied).
Carefully align top panel over tabs of the rear panel , fasten to the heater at the front using 3 - M5 x 12mm

screws (supplied) and at the rear using 3 - 8g x 10mm self tapping screws (supplied).

Step 5. Prepare Gas Supply

Remove the threaded brass plug from the S/S flexi pipe consumer gas supply pipe.

Step 6. Fit Heater Engine To Plinth Assembly

Align the heater securing holes over the M5 root nuts, then secure usin g the 4 - M5 x 12mm screws supplied. Note
that two screws are located midway into the appliance on the lower left and right edges, refer to detail above.

The following installation step requires a two man lift. Seek assistance be fore proceeding f urther.

Carefully lift the heater engine assembly

onto the plinth

assembly

ensuring that the gas supply pi pe and fittings

feed into the rear access hole.

Take care that the electrical cord does
not bunch up or get pinched behind the
heater engine.

H

H2

L

J

K

I

I

H1

H1

H2

HIJ

KLI

WARNING

N

E

M

N N

F

M

E

F

CAUTION

N

Rinnai Australia 41 Sapphire Operation & Installation Manual

HEATER ENGINE INSTALLATION - PLINTH

Step 7. Connect Electrical Supply

Plug in 3 pin connector, if a general purpose outlet (power
point) is used.

Step 8. Connecting Gas

Firmly grasp the S/S flexi pipe

and bend at 90°

approximately mid way to line up with the gas control valve
inlet then attach pipe to gas control valve and tighten.

Step 9. Leak Testing

Turn gas back ON and leak test appliance connection.

Step 10. Completing Heater Installation

Go to “COMPLETING HEATER INSTALLATION” on
page 42.

Use a soapy solution to test all gas
connections. If a leak is present bubbles will
form at the leak point. when finished remove
any residue with a rag. Prevent any soapy
solution from coming in contact with
electrical components.

FFO O

F

O

CAUTION

Rinnai Australia 42 Sapphire Operation & Installation Manual

COMPLETING HEATER INSTALLATION

PREPARING FOR COMMISSIONING

Step 1. Removing the Burner Box Glass

Loosen but do not remove the two retaining screws for the bottom burner box glass clamp . While supporting
the burner box glass panel in place, completely unscrew and remove the two retaining screws and the top
burner box glass clamp . Then lift burner box glass panel away and place it safely aside where it can not get
damaged.

Step 2. Unpacking Log Set & Granules Satchel

There are two items shipped inside the burner box of the heater engine, these are the log set and the burner
granules . These items are now accessible for removal.

Carefully unpack the five logs from the packaging material and inspect each log for damage, temporarily
return logs to the packaging for safe keeping. After in spection p lace the logs and the burn er granul es satchel

safely aside where they can not get damaged. If ANY damage is evident on the logs DO NOT continue with

installation and contact your supplier for advice.

The satchel containing the burner granules is taped to the outside of the foam packing that
contains the log set. Ensure that you locate and remove the satchel before discarding the
packaging material.

D

E

C

A

F

G

H

B

A

BDE

C

G

H

IMPORTANT

H

G

F

F

H

Rinnai Australia 43 Sapphire Operation & Installation Manual

COMPLETING HEATER INSTALLATION

Step 3. Installing the Log Set and Burner Granules

For clarity the drawings are displayed without showing the entire heater.
DO NOT remove the burner from heater engine to install the log set.
Use extreme care when handling the Log Set compo nents, they are made from a very fragile high

temperature material and will damage if handled roughly. Only remove the components from
their packaging as required.

Check to ensure that the ports of the main burner
are clean and clear of any particles and all packaging
material. The log set MUST BE installed in the precise
order as stated.

Log . Select the thicker 'Y' shaped log and fit into
position by lining up two pin hole s onto the two pi ns o f
the locating bracket that is fixed to the centre of the
main burner.

Log . Select the thick straight log and fit onto the
sheet metal locators at base of the left side and rear
panels. When correctly located this log will be touching
the burner box walls.

Log . Select the thinner 'Y' shaped log and fit into
position by lining up two pin hole s onto the two pi ns o f
the first two logs. Ensure this log is seated all the way
down until it touches logs and .

Log . Select the longest log and fit onto the sheet
metal locators at base of the right side and rear panels.
When correctly located this log will be touching the
burner box walls and be lightly resting on log .

Log . Locate the final bowed log onto the sheet
metal locator at the base of the right side panel and the
bracket fixed to the main burner, lean the log back until
it rests on piece number .

NOTE

1

1

2

1

3

1

2

231

2

4

1

5

4

415

4

Rinnai Australia 44 Sapphire Operation & Installation Manual

COMPLETING HEATER INSTALLATION

Step 4. Replacing the Burner Box Glass

Replace burner box glass panel assembly in reverse sequence as instructed in Step 2. page 42.

Step 5. Unpack the Fascia Assembly & Inner Frame

The Fascia Assembly and the Inner Frame are su pplied in a separate carton, check to ensure you ha ve all the
contents as listed on “CARTON CON TENTS / ITEM CHECKLIST” on page 1 at the start of this manual before
proceeding. Remove all packaging materials and check all components for damage. If ANY damage is evident DO

NOT install or operate this appliance. Contact your supplier for advice.

Step 6. Fitting the Inner Frame

The inner frame is packed with the Fascia and can now be fitted to the heater engine. The inner frame is held
in position by return tabs

on the top edge and by magnets on the bottom edge.

Fit the inner frame to the heater engine by locating the over-folded edge over the two return tabs then
gently swing down the bottom edge onto the magnets .

Confirm the correct location of all the logs before

proceeding with the placement of the granular burner
medium, ensuring that all the logs are firmly seated in
their correct positions and that the ports of the main
burner are clean and clear of any debris that may have
been shed during the log installation.

For best flame effect carefully place the granular
burner medium over and around the front burner ports.
It is desirable that the gas jet is diffused by the
granules, this will reduce any 'candling' effect of the
flame enhancing the realistic log burning look of the
heater.

DO NOT force any granular mater ial into the burner

ports or completely block any of the burner ports.

When placing the facia assembly down ensure it is placed on its lower edge or flat. If it is placed
on its left or right edge the glass may slide out of the stand off posts. If this should occur ensure
that the silicon rubber mounts are not dislodged when sliding the glass back into position.

COVERING PORTS

NOTE

E

C

B

D

A

A

A

B

CABCD

E

Rinnai Australia 45 Sapphire Operation & Installation Manual

COMPLETING HEATER INSTALLATION

Step 7. Connect the Push Button Control Panel

Carefully pick up fascia assembly taking care not tilt it on it's edge as the glass may slide out of the stand off posts.
Position the fascia close to the heater engine and connect the RJ45 plug into the socket

located on the back

of fascia on the top left hand cor ner, (this connec ts the push button control panel via a communications cable to
the heater engine's control box).

Step 8. Switch On the Electricity Supply

Switch on the electricity supply, the appliance is now ready for commissioning.

240 VOLTS, RISK OF ELECTRICAL SHOCK!
When performing the commissioning, the appliance electrical power will need to be connected.

Exercise CAUTION as there is potential for electric shock from the exposed wiring and circuitry.
DO NOT leave the appliance unattended when power is connected and the panels are removed.

Installation and commissioning must be carried out by an Authorised person.
Wiring inside this appliance may be at 240V potential.
DO NOT test for gas escapes with an open flame.

A

B

A

B

WARNING

Rinnai Australia 46 Sapphire Operation & Installation Manual

COMPLETING HEATER INSTALLATION

COMMISSIONING THE APPLIANCE

Step 9. To check and set burner pressures:

1. Refer to the data plate located on the front left panel of
the heater engine for correct gas pressure settings.

2. Using a suitable screw driver loosen the captive
Appliance Test Po int Pressure screw (ATPP) and fit

the manometer, (an electronic manometer is
recommended). Refer images for ATPP location.

3. Remove the dust cap from the regulator adjusting
nut and screw .

4. High Pressure Setting:
Turn the appliance 'ON' and set the heater to the
highest setting, see “TO TURN YOUR HEATER ON” on
page 9. Using an appropriate screw driver hold the low

pressure adjusting screw stationary while adjusting
the high pressure setting, nut with a 10 mm

spanner. Turning the nut clockwise will increase the
outlet pressure whilst turning the nut anti-clockwise will
decrease the outlet pressure.

5. Low Pressure Setting:
Disconnect the power to the Gas Control Va lve (GCV)

by separating the connector for the power supply
(yellow wires). The GCV will automatically default to
'Low Pressure' operation. Using a 10 mm spanner hold

the high pressure adjusting nut stationary while
adjusting the low pressure setting, screw with an

appropriate screw driver. Turning the screw clockwis e
will increase the outlet pressure whilst turning the screw
anti-clockwise will decrease the outlet pressure.

6. Replace the dust cap after pressure adjustments.

7. Reconnect the power to the GCV by rejoining the
connector (yellow wires).

8. After confirming the correct pressures, turn the
appliance 'OFF', remove manometer and tighten the

ATPP sealing screw and leak test.

9. Turn the appliance 'ON' and 'OFF' a few times to
confirm correct ignition and operation.

10.During the initial burn in period, s ome sm oke an d smell
may be emitted. The appliance should be run on the
high setting in a well ventilated room until these
dissipate.

11. Check the flame pattern, see '“ABNORMAL FLAME
PATTERN” on page 48.

The gas type codes and gas pressures for this
appliance MUST BE checked and set in
accordance with these instructions when the
appliance is installed, OR after the
replacement of any component or reassembly
after service.

To ensure the correct operation of the GCV it
is necessary that the dust cap is returned
to its original location.

HIGH PRESSURE

ADJUSTING NUT

LOW PRESSURE

ADJUSTING SCREW

GAS

INLET

GAS

OUTLET

INTLET

TEST

POINT

B

A

CAP

C

APPLIANCE

TEST
POINT

PRESSURE

D

A

B

GAS CONTRL VALVE

POWER CONNECTOR

E

GAS

CONTROL

VALV E

ANTICLOCKWISE

DECREASE

ANTICLOCKWISE

DECREASE

GAS CONTRL VALVE

POWER CONNECTOR

E

CAP

C

APPLIANCE

TEST
POINT

PRESSURE

D

CLOCKWISE

INCREASE

CLOCKWISE

INCREASE

ANTICLOCKWISE

DECREASE

ANTICLOCKWISE

DECREASE

CLOCKWISE

INCREASE

CLOCKWISE

INCREASE

WARNING

D

C

A

B

B

A

E

A

B

C

WARNING

C

E

D

Rinnai Australia 47 Sapphire Operation & Installation Manual

COMPLETING HEATER INSTALLATION

ATTACHING FASCIA ASSEMBLY
Step 12. Attach the Fascia to the Heater Engine

Locate and remove the two 8g - 10mm fascia assembly securing screws pre-positioned in the fascia mounting
tabs

on the heater engine body.

Carefully pick up fascia assembly taking care not to tilt it on it's edge as the glass may slide out of the stand off
posts.

Position the top fold over the fascia assembly mounting panel and gently push the lower edge of the fascia
assembly until it is flush at the edges.

Fit and tighten the two fascia retaining screws through both the fascia and the fascia mounting tabs

on

the heater engine body.

These screws have been pre-inserted by the manufacturer to ensure correct threading of the
fascia securing tabs.

Ensure you DO NOT place excessive tension on or pinch the communication cable when
manoeuvring the fascia into position.

The glass dress guard fitted to this appliance reduces the risk of fire and injury and no part of it
should be permanently removed.

For protection of young children or the infirm a secondary guard is required.

If the heater is not operating correctly refer to the “TROUBLE SHOOTING CHECKLIST” on page 20
before contacting Rinnai.

It is the responsibility of the installer to check that under normal operating conditions of the
appliance, all flue gases are exhausted to the outside atmosp here and tha t t her e is no spillage o f
combustion gases into the room. Please refer to AS 5601.

During the initial burning in period of approximately 2 hours, some smoke and smell may be
experienced. During this period the heater should be operated on High and the space being
heated should be well ventilated. It may tak e up to 20 minutes of operat ion for the logs to a chieve
their full flame pattern and glow.

Burner aerations are factory set and can not be adjusted. If you are unable to get the unit to
operate correctly refer to “TROUBLE SHOOTING CHECKLIST” on page 20 before contacting
Rinnai.

C

E

B

A

A

D

F

Rear View of Fascia

for reference

A

B

NOTE

D

E

NOTE

C

A

F

B

NOTE

WARNING

Rinnai Australia 48 Sapphire Operation & Installation Manual

ABNORMAL FLAME PATTERN

Each Rinnai Flame Fire heater has a distinct flame pattern. The flame should look the same every time you start
your heater, after an initial warm up period of approximately 15 minutes.

Abnormal flame performance and/or pattern can indicate a p roblem with your heater, such as blocked gas injectors,
incorrectly installed / inadequate flue system or the artificial logs/burn media may have shifted from when the he ater
was first installed.

There are some warning signs that could indicate a problem. If any of the signs below occur, please contact Rinnai.

Key signs of abnormal flame performance:

• Appliance turns ‘OFF’ soon after start up and does not relight.

• Flame appears overly orange-yellow.

• Flame appears either very short or very long.

• Flame only burns part way across the burner.

• Severe soot building up on the inside of the glass and logs.

• Continuous unusual smell from the appliance.

• Continued difficulty or delay in establishing a flame.

Be advised that appliances incorporating a live fuel effect, and designed to operate with luminous
flames, may exhibit slight carbon deposition, this is normal operation.

NORMAL FLAME PATTERN ABNORMAL FLAME PATTERN SOOT BUILD UP

NOTE

COMPLETING HEATER INSTALLATION

Rinnai 49 Sapphire Operation & Installation Manual

WIRING DIAGRAM

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Rinnai Australia 50 Sapphire Operation & Installation Manual

CHECKLIST

INSTALLATION AND COMMISSIONING CHECKLIST

• Complete the Installation Check List and the Installer details below.

• Instruct customer on the Sapphire operation.

• Ensure the customer understands the content of this manual.

Checklist To Be Completed By Certified Gas Installer

Advise the customer that during the initial burning pe riod of approximately 2 hou rs, some smoke
and odour may be experienced. During this period the heater should be operated on ‘High’ and
the space being heated should be well ventilated. It may take up to 20 minutes of operation for
the logs to achieve their full flame pattern and glow.

The glass dress guard fitted to this appliance reducing the risk of fire and injury and no part of it
should be permanently removed.

• For protection of young children or the infirm a secondary guard is required.

• Ensure this Operation and Installation manual is left with the customer.

Ensure the Customer understands that:

No part of this appliance should be permanently removed.
Paper or other material must not be burnt in this appliance.
Young children and the infirm should be supervised at all times.

NO / YES

1. Is the appliance positioned in a suitable location (clearances, combustible clearances, mantels and
surrounds etc)?

2. Was a Rinnai approved flue system installed and tested in accordance with the instructions?

3. Has the gas pressure checked and set?

4. Has the log set / burn media been installed as per instructions?

5. Was the appliance tested for correct operation and to ensure no gas leaks?

6. Has the customer been instructed on operating procedure and safety requirements?

7. Is the end-user fully aware of operatin g procedure?

8. Has the Glass Dress Guard been fitted?

9. Has the customer been advised not to remove the glass dress-guard?

10.Has the customer been advised to service the heater every two years?

NOTE

WARNING

WARNING

Rinnai Australia 51 Sapphire Operation & Installation Manual

NOTES

Rinnai Australia 52 Sapphire Operation & Installation Manual

NOTES

RNZ 11905 Issue F 53 RA 10_004RIB2310M, Issue 6 - 22/02/12

Head Office

10-11 Walker Street,
Braeside, Victoria 3195
P.O. Box 460
Tel: [phone]
Fax: [phone]

National Help Lines

Sales & Service
Tel: [phone]* Fax: [phone]*

*Cost of a local call Higher from mobile or public phones.

Australia Pty. Ltd.

ABN 74 005 138 769

Internet: www.rinnai.com.au E-mail: [e-mail]

Rinnai has a Service and Spare Parts network with personnel who are fully trained
and equipped to give the best service on your Rinnai appliance. If your appliance
requires service, please call our Help Line. Rinnai recommends that this appliance
be serviced every 2 years.

CONTACT INFORMATION