Register your product at www.rinnairegistration.com or
call 1-866-RINNAI1 (746-6241)
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING: If the information in these instructions is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or death.
— Do not store or use gasoline or other flammable vapors and
liquids in the vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in
your building.
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
ANS Z21.10.3
●
CSA 4.3
— Installation and service must be performed by a qualified
installer, service agency or the gas supplier.
Error Codes .............................13
Installation Instructions ............17
Consumer Support...................42
R
REU-VA3237FFU-ASME
This model has been built in accordance with
the requirements of the ASME Boiler and
Pressure Vessel Code and has received the
Certificate of Authorization from the National
Board. The heat exchanger on this unit has
the NB and HLW stamps.
Maximum Gas Consumption Btu/h 150,000 180,000 237,000
Hot water capacity (Min - Max) *
Hot water capacity (45°F rise)
Default Temperature Setting (no controller) 120º F (49º C)
Temperature Controller Default Setting 104º F (40º C)
Maximum Temp Setting (commercial **) 160º F (71º C) 185º F (85º C)
Maximum Temp Setting (residential)
see Temperature Ranges for more information
Minimum Temperature Setting 98º F (37º C)
Weight 50 lb (23 kg) 55 lb (25 kg)
Efficiency Rating
Noise level
Electrical
Consumption
By-Pass Control
Minimum Gas Supply
Pressure
Maximum Gas Supply
Pressure
Type of Appliance Direct Vent, Temperature controlled continuous flow gas hot water system.
Operation With or without remote controls, mounted in kitchen, bathroom, etc.
Approved Gas Type Natural Gas or Propane - Ensure unit matches gas type supplied at the installation location.
Connections Gas Supply: 3/4" MNPT, Cold Water Inlet: 3/4" MNPT, Hot Water Outlet: 3/4" MNPT
Ignition System Direct Electronic Ignition
Electric Connections Appliance: AC 120 Volts, 60Hz. Remote Control: DC 12 Volts (Digital)
Water Temperature Control Simulation Feedforward and Feedback.
Water Supply Pressure Minimum Water Pressure: 20 PSI (Recommended 30-80 PSI for maximum performance)
Maximum Water Supply Pressure 150 PSI
Remote Control Cable Non-Polarized Two Core Cable (Minimum 22 AWG)
Normal 79 W 99 W
Standby
Anti-frost Protection
Natural Gas 5.0 inch W.C.
Propane 8.0 inch W.C.
Natural Gas 10.5 inch W.C.
Propane 13.5 inch W.C.
R50LSi
0.6 - 5.0 GPM
(2.3 - 18.9 L/min)
5.0 GPM
(18.9 L/min)
100 W 116 W
R75LSi
0.6 - 7.5 GPM
(2.3 - 28.4 L/min)
6.7 GPM
(25.4 L/min)
Fixed Electronic
R94LSi
199,000 Natural
Gas
190,000 Propane
0.6 - 9.4 GPM
(2.3 - 35.5 L/min)
7.1 GPM
(27.0 L/min)
140º F (60º C)
84.0%
49 dB
2 W
R98LSi
0.6 - 9.8 GPM
(2.3 - 37 L/min)
(32.2 L/min)
R98LSi-
ASME
8.5 GPM
* Minimum flow may vary slightly depending on the temperature setting and the inlet water temperature.
** for commercial and hydronic applications requiring higher temperatures
Rinnai is continually updating and improving products. Therefore, specifications are subject to change without
prior notice.
The maximum inlet gas pressure must not exceed the value specified by the manufacturer. The minimum value
listed is for the purpose of input adjustment.
VA Series Indoor LS Manual 3
Consumer Safety Information
Safety Definitions
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and
others.
DANGER
WARNING
CAUTION
Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury.
Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also be used to alert against unsafe practices.
Safety Behavior and Practices
WARNING
• Keep the area around the appliance clear and free
from combustible materials, gasoline, and other
flammable vapors and liquids.
• Do not use this appliance if any part has been under
water. Immediately call a qualified service
technician to inspect the appliance and to replace
any part of the control system and any gas control
which has been under water.
• This appliance is equipped with a three-prong plug
for your protection against shock hazard and should
be plugged directly into a properly grounded threeprong receptacle. Do not cut or remove the ground
prong from this plug.
• Any alteration to the appliance or its controls can be
dangerous and will void the warranty.
• Always check the water temperature before entering
a shower or bath.
Safety Features
• Overheat: The appliance will automatically shut
down when the appliance exceeds a predetermined
temperature.
• Flame Failure: The appliance will automatically
shut down if the burner flame is extinguished.
• Power Failure: The appliance will cut off the gas if
it loses electrical power.
• Power Surge Fuse: A glass fuse protects against
overcurrent. If the fuse blows then all indicator
lamps will be off.
• Fusible Link: In case the overheat feature does
not prevent the temperature from rising then the
fusible link will break shutting off the appliance.
4 VA Series Indoor LS Manual
Description of Operation
The Rinnai water heater is one of the most advanced
water heaters available. It provides a continuous
supply of hot water at a preset temperature. This
appliance is direct vent where air is brought in from the
outside and combustion gases are exhausted to the
outside.
While electricity, water, and gas supplies are
connected, the Rinnai water heater produces hot water
whenever a hot water tap is open.
Ignition is electronic. There is no pilot light consuming
gas while the water heater is not being used. The gas
burner lights automatically when the hot water tap is
opened and goes out when the tap is closed.
Installation of the temperature controller is highly
recommended. The temperature controller can set the
temperature within a specific range and can provide
error codes to diagnose any problems.
The temperature of the outgoing hot water is constantly
monitored. The Rinnai water heater may adjust the
water flow in order to maintain the temperature setting.
The water flow may vary from summer to winter due to
the difference in ground water temperature.
Operating Instructions
Features Available on Temperature Controllers
The MC-91 temperature controller is supplied with the appliance. Additional functions are available through the
use of optional controllers.
MC-91
Features
MC-100
MCC-91
BC-100
MC-502
Description
Sends a short series of beeps to all controllers in the system. It is
Call
Clock
Error Codes
Function
In Use Indicator
ON/OFF Button
Power Save
Priority Button /
Indicator
Sound Volume
Temperature Display
Thermostat
12 hour AM/PM clock.
When a fault is detected an error code flashes at the temperature
Used on this model to set the clock or sound volume.
Indicates that hot water is being supplied (i.e. a hot water tap is
Used to turn the water heater ON or OFF.
Indicates that this controller is setting the temperature . Priority
Used to adjust the voice prompt volume.
Shows the temperature setting.
Increases or decreases the temperature setting.
Allows the temperature controller to be in an energy saving
not an intercom.
display on models MC-91, MCC-91, and MC-502; and flashes at
the clock display on models MC-100 and BC-100.
open).
mode.
can be switched to another controller by pressing its Priority
Button when no hot water is running.
Water Smart / Bath Fill
Button / Indicator
Water Volume
VA Series Indoor LS Manual 5
Used to select the Water Smart / Bath Fill Function to fill a bath
with a predetermined volume of water.
Used to select the water volume for the Water Smart / Bath Fill
Function.
Temperature Controllers - Models
MC-91-1US & MCC-91-1US
Dimensions (inches): 3.5 W x 4.75 H x 0.75 D
The MC-91 controller is the standard temperature controller that is supplied with the water heater. On indoor
models it is integrated into the front panel. The MCC-91 controller is for commercial and hydronic applications
requiring higher temperatures. When the MCC-91 controller is connected, these higher temperatures are
available on all controller models in the system. Refer to the section on temperature ranges.
In Use
Indicator
Priority
Indicator
Temperature
Display
Priority
Button
Thermostat
MC-502RC-1US-S * (Wireless)
Dimensions (inches): 4.33 W x 5.90 H x 1.16 D
Temperature
Display
Thermostat
ON/OFF
Button
ON/OFF
Button
Priority
Indicator
In Use
Indicator
Priority
Button
* Requires the transceiver, MC-
502RC-1US-M, to be connected to
the water heater.
Refer to the MC-502RC-1US-S manual and the Wireless Controller Installation Instructions for complete details
on features, operation, and installation.
6 VA Series Indoor LS Manual
Temperature Controllers - Models
BC-100V-1US
Dimensions (inches): 8.0 W x 4.125 H x 0.875 D
NOTICE
Priority
Button and
Indicator
Call
Clock
The BC-100V controller is water resistant. Avoid splashing the controller.
In Use
Indicator
Temperature
Display
Water Smart
Bath Fill Indicator
ON/OFF
Button
Water Smart
Bath Fill
Button
Power Save
Water Volume
Thermostat
Dimensions (inches): 5.0 W x 4.75 H x 0.75 D
Sound Volume
In Use
Indicator
Temperature
Display
Clock
Call
MC-100V-1US
Thermostat
Function
Priority Button
and Indicator
ON/OFF
Button
VA Series Indoor LS Manual 7
Setting the Temperature
DANGER
1. Press the “Priority button” on the
temperature controller. The
green Priority light will glow
indicating that this controller is
controlling the temperature and
that the Rinnai water heater is
ready to supply hot water.
The priority can only be changed
while no hot water is running.
Hot water can be dangerous, especially for infants or children, the elderly,
or infirm. There is hot water scald potential if the thermostat is set too high.
Water temperatures over 125º F (51º C) can cause severe burns or
scalding resulting in death.
Hot water can cause first degree burns with exposure for as little as:
3 seconds at 140º F (60º C)
20 seconds at 130º F (54º C)
8 minutes at 120º F (48º C)
Test the temperature of the water before placing a child in the bath or
shower.
Do not leave a child or an infirm person in the bath unsupervised.
NOTICE
NOTICE
While any hot water is being
provided, the temperature setting can
only be adjusted between 98º F and
110º F.
Check local codes for the maximum
water temperature setting allowed
when used in nursing homes,
schools, day care centers, and all
other public applications.
2. Press the ▲ or ▼ buttons to
obtain the desired temperature
setting.
All hot water sources are able to
provide water at this temperature
setting until it is changed again at
this or another temperature
controller.
NOTICE
NOTICE
If a newly installed unit with a
controller has not been powered for
at least 6 hours then the temperature
will return to the default setting of
104º F (40º C) if power is interrupted.
There may be a variation between
the temperature displayed on the
temperature controller and the
temperature at the tap due to
weather conditions or the length of
pipe to the water heater.
Temperature Options Without a Temperature Controller
The default temperature setting for this appliance
installed without a temperature controller is 120º F
(49º C). If desired the temperature setting can be
changed to 140º F (60º C) by adjustment of a dip
switch.
Set dip switch 5 to ON to obtain 140º F water
temperature setting.
Set dip switch 5 to OFF (default) to obtain 120º F
water temperature setting.
WARNING
DO NOT adjust the other dip
switches unless specifically
instructed to do so.
120º F (49º C) 140º F (60º C)
Switch No.
ON
O
F
F
1
2
3
4
5
6
7
8
Switch No.
ON
O
F
F
1
2
3
4
5
6
7
8
8 VA Series Indoor LS Manual
Temperature Ranges
This water heater will attempt to provide hot water at the temperature setting even when the water flow is varied
or when more than 1 tap is in use. The water heater can deliver water at only one temperature setting at a time.
The available temperatures for a given model are provided below.
* MCC-91 Temperature ControllerThese settings require the MCC-91 controller. When the MCC-91 controller is connected, these higher
temperatures are available on all controller models in the system. Use of an MCC-91 controller in a residential
dwelling will reduce the warranty coverage to that of a commercial warranty application.
The MCC-91 controller is intended for commercial and hydronic applications only. If an MCC-91 controller is
used in a residential dwelling for a hydronics application, a mixing valve must also be installed to limit the
potable hot water temperature to a safe temperature. Water temperatures over 125º F (51º C) can cause
severe burns or scalding. Refer to the Danger Alert on water temperatures. Rinnai shall not, in any event, be
liable for damages resulting from such misuse or misapplication.
To change the temperature scale from Celsius to Fahrenheit or vice versa, press and hold the “On/Off” button for
5 seconds while the water heater is OFF.
A temperature lower than 98º F (37º C) can be
obtained at the tap by mixing with cold water.
Setting the Sound Volume(Voice Prompt)
MC-100V Press the “Function” button to
adjust the voice prompt
volume. The default sound
volume is set to Medium.
Each subsequent press of the
▲ or ▼ button cycles through
the volume levels in the order
below.
Medium Volume
(default)
High Volume
Off Volume
(beep)
BC-100V Press the “Sound Vol.” button to
adjust the voice prompt volume.
The default sound volume is set
to Medium. Each subsequent
press of the button cycles
through the volume levels in the
order below.
Off Sound
(no beep)
Low Volume
VA Series Indoor LS Manual 9
Using the Water Smart / Bath Fill Function
Overview
This function is exclusive to the BC-100V temperature
controller. The bath fill function allows the consumer
to fill a tub with a preset volume of water at a preset
temperature. This is done by pressing the bath fill
button on the BC-100V controller while no hot water is
flowing and then opening only the hot water tap. The
water heater will stop the hot water flow when the
preset volume has been reached. The hot water tap
should then be closed and the bath fill button pressed.
The temperature settings for the bath fill function are
limited to those in the table below.
Bath Fill Temperature Settings Available
ºF 98 100 102 104 106 108 110 115 120
ºC 37 38 39 40 41 42 43 46 49
NOTICE
Multiple
Water
Heaters
NOTICE
Power
Loss
NOTICE
Anti-scald
Fixtures
The bath fill function will not work
properly if it is connected to multiple
water heaters. The tub will overfill
because the bath fill function is not
able to measure the water volume
when connected to multiple water
heaters.
If power is lost during the bath fill
function, the water heater will shut
down but the water will continue to
flow. When power returns, the water
shuts off and Error Code 03 appears
on the controller.
If power is lost after the bath has filled
but before the bath fill function button
is de-selected, then the water will not
flow during the power loss or after the
power is returned. Once power
returns, close the hot water tap and
de-select the bath fill function. No
error code appears.
Do not use with single handle fixtures
that have anti-scald features built into
them. These fixtures allow a
predetermined amount of cold water
which is not taken into account by the
bath fill function.
Setting the Water Volume
The default volume is set to 25 gallons. The volume
can be set between 10 and 120 gallons.
1. Press the “Priority button” on the
temperature controller. The green
Priority light will glow indicating
that this controller is controlling
the temperature and that the
Rinnai water heater is ready to
supply hot water.
2. Press the “Temp” ▲ or ▼ buttons
to obtain the desired temperature
setting.
3. Press the “Water Vol.”▲ or ▼
buttons to obtain the desired
water volume in gallons.
NOTICE
To Prevent
Over Filling
Be careful not to overfill the bath. An
average bath volume is 60 gallons.
When filling the bath using this
function for the first time:
• Monitor and remain by the bath
while the water is running.
• Use a low bath fill volume less
than 25 gallons
10 VA Series Indoor LS Manual
Using the Water Smart / Bath Fill Function
Filling the Tub
ON!
HOT
COLD
1. Press the “Water Smart / Bath Fill”
button once. The button will
illuminate, a tone will sound, and
the word “Bath” will appear next to
the temperature setting.
2. The voice prompt will announce
“The hot water system is ready.
Open the hot water tap.”
Open the hot water tap. The “In
Use” indicator will illuminate on all
controllers. The hot water will
begin to flow.
NOTICE
To Stop the
Bath Fill
Before it
Finishes
To stop the water flow during the Bath
Fill function, press the “Water Smart /
Bath Fill” button. The button will flash
and the voice prompt will announce,
“Hot water is not available. Turn off
all hot water taps and push the Bath
Fill button.” Follow the voice prompt
instructions.
ON!
HOT
COLD
3. When the preset volume of water
has been produced then
• the water flow will cease
• the “Water Smart / Bath Fill”
button will flash
• a tone will sound
• the voice prompt will
announce, “Bath fill is
complete. Turn off the bath
hot water tap and push the
Bath Fill button.”
4. Turn off the bath hot water tap and
push the Bath Fill button. The
water heater will not allow hot
water to flow from any source until
the “Water Smart / Bath Fill” button
is pushed.
The button light will go out and the
word “Bath” will disappear from the
display.
NOTICE
When
Other Taps
Are Open
During the bath fill function, any hot
water flowing at other locations,
subtracts from the total amount of
water for the bath. For example if the
bath fill function is set for 50 gallons
and 5 gallons of hot water are used at
other locations during the fill period
then the bath will only fill with 45
gallons.
Setting Controller to Mute
Models MC-91 and MCC-91
To eliminate the beeps when keys are pressed or to turn the beeps back on, press and hold both the ▲and ▼
buttons until a beep is heard (approximately 5 seconds).
Setting the Clock
MC-100V Press the “Function” button twice within 10 seconds to set the clock. Press the ▲ or
▼ button to reach the desired time. The clock on the BC-100V automatically shows
the time which has been set on the MC-100V.
VA Series Indoor LS Manual 11
Maintenance
WARNING
Turn off the electrical power supply, the manual gas
valve and the manual water control valve whenever
servicing the unit.
Repairs and maintenance should be performed by a
qualified service technician. The appliance should be
inspected annually by a qualified service technician.
Verify proper operation after servicing.
Cleaning
It is imperative that control compartments, burners,
and circulating air passageways of the appliance be
kept clean.
Clean as follows:
1. Turn off and disconnect electrical power. Allow to
cool.
2. Remove and clean the water inlet filter.
3. Remove the front panel by removing 4 screws.
4. Use pressurized air to remove dust from the main
burner, heat exchanger, and fan blades. Do not
use a wet cloth or spray cleaners on the burner.
Do not use volatile substances such as benzene
and thinners. They may ignite or fade the paint.
Snow Accumulation
Keep the area around flue terminal free of snow and
ice. The appliance will not function properly if the
intake air or exhaust is impeded (blocked or partially
blocked) by obstructions.
Visual Inspection of Flame
The burner must flame evenly over the entire surface
when operating correctly. The flame must burn with a
clear, blue, stable flame. See the parts breakdown of
the burner for the location of the view ports.
The flame pattern should be as shown in the figures
below.
5. Use soft dry cloth to wipe cabinet.
Vent System
The vent system should be inspected at least annually
for blockages or damage.
Motors
Motors are permanently lubricated and do not need
periodic lubrication. Keep fan and motor free of dust
and dirt by cleaning annually.
Temperature Controller
Use a soft damp cloth to clean the temperature
controller. Do not use solvents.
Lime / Scale Build-up
If you receive Error Code “LC”, refer to the procedure,
Flushing the Heat Exchanger. Refer to the section on
Water Quality to see if your water needs to be treated
or conditioned. (When checking maintenance code
history, “00” is substituted for “LC”.)
12 VA Series Indoor LS Manual
Error Codes
The Rinnai water heater has the ability to check its own operation continuously. If a fault occurs, an error code
will flash on the Display of the temperature controller. This assists with diagnosing the fault and may enable you
to overcome a problem without a service call. Please identify the code displayed when inquiring about service.
WARNING
Some of the checks below may need to be done by a qualified service technician. Call a
service technician for any remedy that involves gas or electricity. Call a service
technician if you have any doubt or reservation about performing the remedy yourself.
Code Fault Remedy
02
03
10
11
12
No burner operation during
freeze protection mode
Power interruption during
Bath Fill (Water will not flow
when power returns).
Air Supply or Exhaust
Blockage
No Ignition Check that the gas is turned on at the water heater, gas meter, or cylinder.
Flame Failure Check that the gas is turned on at the water heater and gas meter. Check for
Service Call
Turn off all hot water taps. Press ON/OFF twice.
Ensure Rinnai approved venting materials are being used.
Check that nothing is blocking the flue inlet or exhaust.
Check all vent components for proper connections.
Ensure vent length is within limits.
Ensure condensation collar was installed correctly.
Verify dip switches are set properly.
Check fan for blockage.
Ensure gas type and pressure is correct.
Ensure gas line, meter, and/or regulator is sized properly.
Bleed all air from gas lines.
Verify dip switches are set properly.
Ensure appliance is properly grounded.
Disconnect EZConnect
Ensure igniter is operational.
Check igniter wiring harness for damage.
Check gas solenoid valves for open or short circuits.
Remove burner cover and ensure all burners are properly seated.
Remove burner plate and inspect burner surface for condensation or debris.
obstructions in the flue outlet.
Ensure gas line, meter, and/or regulator is sized properly.
Ensure gas type and pressure is correct.
Bleed all air from gas lines.
Ensure proper Rinnai venting material was installed.
Ensure condensation collar was installed properly.
Ensure vent length is within limits.
Verify dip switches are set properly.
Ensure appliance is properly grounded.
Disconnect keypad.
Disconnect EZConnect™ or MSA controls to isolate the problem.
Check power supply for loose connections.
Check power supply for proper voltage and voltage drops.
Ensure flame rod wire is connected.
Check flame rod for carbon build-up.
Disconnect and reconnect all wiring harnesses on unit and PC board.
Check for DC shorts at components.
Check gas solenoid valves for open or short circuits.
Remove burner plate and inspect burner surface for condensation or debris.
™ or MSA controls to isolate the problem.
VA Series Indoor LS Manual 13
Code Fault Remedy
14
16
32
33
34
52
61
65
71
72
LC
No
code
Thermal Fuse Check gas type of unit and ensure it matches gas type being used.
Check for restrictions in air flow around unit and vent terminal.
Check for low water flow in a circulating system causing short-cycling.
Ensure dip switches are set to the proper position.
Check for foreign materials in combustion chamber and/or exhaust piping.
Check heat exchanger for cracks and/or separations.
Check heat exchanger surface for hot spots which indicate blockage due to scale build-
up. Refer to instructions in manual for flushing heat exchanger.
Measure resistance of safety circuit.
Ensure high fire and low fire manifold pressure is correct.
Check for improper conversion of product.
Over Temperature
Warning
Outgoing Water
Temperature Sensor
Fault
Heat Exchanger
Outgoing Temperature
Sensor Fault
Combustion Air
Temperature Sensor
Fault
Modulating Solenoid
Valve Signal Abnormal
Combustion Fan
Failure
Scale Build-up in Heat
Exchanger (when
checking maintenance
code history, “00” is
substituted for “LC”)
Nothing happens when
water flow is activated.
Check for restrictions in air flow around unit and vent terminal.
Check for low water flow in a circulating system causing short-cycling.
Check for foreign materials in combustion chamber and/or exhaust piping.
Check for clogged heat exchanger.
Check sensor wiring for damage.
Measure resistance of sensor.
Clean sensor of scale build-up.
Replace sensor.
Check sensor wiring for damage.
Measure resistance of sensor.
Clean sensor of scale build-up.
Replace sensor.
Check for restrictions in air flow around unit and vent terminal.
Check sensor wiring for damage.
Measure resistance of sensor.
Clean sensor of scale build-up.
Ensure fan blade is tight on motor shaft and is in good condition.
Replace sensor.
Check modulating gas solenoid valve wiring harness for loose or damaged terminals.
Measure resistance of valve coil.
Ensure fan will turn freely.
Check wiring harness to motor for damaged and/or loose connections.
Measure resistance of motor winding.
The water flow control valve has failed to close during the bath fill function. Immediately
turn off the water and discontinue the bath fill function. Contact a state qualified or
licensed contractor to service the appliance.
Check wiring harness to all solenoids for damage and/or loose connections.
Measure resistance of each solenoid valve coil.
Ensure flame rod is touching flame when unit fires.
Check all wiring to flame rod for damage.
Remove flame rod and check for carbon build-up; clean with sand paper.
Check inside burner chamber for any foreign material blocking flame at flame rod.
Measure micro amp output of sensor circuit with flame present.
Replace flame rod.
Flush heat exchanger. Refer to instructions in manual.
Replace heat exchanger.
NOTE: The LC code is the only error code that will allow the unit to keep running. The
display will alternate between the LC code and the temperature setting. The controller
will continue to beep. The LC code will reset if power is turned off and then on.
Clean inlet water supply filter.
On new installations ensure hot and cold water lines are not reversed.
Check for bleed over. Isolate unit from building by turning off hot water line to building.
Isolate the circulating system if present. Open your pressure relief valve; if water is
flowing, there is bleed over in your plumbing.
Ensure you have at least the minimum flow rate required to fire unit.
Ensure turbine spins freely.
Measure the resistance of the water flow control sensor.
Check for DC shorts at components.
14 VA Series Indoor LS Manual
Trouble Shooting for Common Issues
I don’t have any hot water when I open the tap.
Make sure there is gas, water, and electricity to the
Rinnai water heater (power is turned on and the gas is
turned on).
When I was using the hot water, the water got cold.
If you adjusted the flow from the tap to lessen it, you
may have gone below the minimum flow required. The
Rinnai water heater requires a minimum flow rate to
operate. (See the specification page for the flow rate
of your model.) Decrease the temperature setting at
the temperature controller or increase the water flow.
White smoke comes out of the exhaust.
During colder weather when the exhaust temperature
is much hotter than the outside air, the exhaust fumes
condense producing water vapor.
When I open a hot tap, I do not immediately get hot
water.
Hot water must travel through your plumbing from the
Rinnai water heater to the faucet. The time period for
hot water to reach your fixture is determined by the
amount of water in the plumbing system between the
water heater and the fixture, water pressure, and the
flow rate of the fixture.
After I turn off the hot water tap, the fan on the
Rinnai water heater continues to run.
The fan is designed to continue running for a short time
after the flow of water stops. This is to ensure constant
water temperatures during rapid starting and stopping,
as well as exhausting any residual gas flue products
from the unit.
Accessing Operating Information
Models MC-91 and MCC-91
To display the most recent error codes press and hold the “On/Off” button for 2 seconds. While holding the “On/
Off” button press the ▲ button. The last 9 error codes will flash one after the other. To exit this mode press the
“On/Off” and ▲ button as before.
To display the water flow through the water heater press and hold the ▲ button for 2 seconds and without
releasing the ▲ button press the “On/Off” button.
To display the outlet water temperature press and hold the ▼ button for 2 seconds and without releasing the ▼
button press the “On/Off” button.
Water Quality
Consideration of care for your water heater should
include evaluation of water quality. If the water quality
exceeds the target levels provided in the table, you
may want to treat or condition the water.
* Source: Part 143 National Secondary Drinking Water
Regulations
Total Hardness Up to 200 mg / L
Aluminum * Up to 0.2 mg / L
Chlorides * Up to 250 mg / L
Copper * Up to 1.0 mg / L
Iron * Up to 0.3 mg / L
Manganese * Up to 0.05 mg / L
Maximum Level
pH * 6.5 to 8.5
TDS (Total Dissolved
Solids) *
Zinc * Up to 5 mg / L
VA Series Indoor LS Manual 15
Up to 500 mg / L
y
Flushing the Heat Exchanger (Error Code: LC or 00)
An “LC” or “00” error code indicates the unit is beginning to lime up and must be flushed. Failure to flush the
appliance will cause damage to the heat exchanger. Damage caused by lime build-up is not covered by the unit’s
warranty. After flushing, reset the LC fault code by turning off the power to the unit and turning the power back
on.
1. Disconnect electrical power to the water heater.
2. Close the shutoff valves on both the hot water and cold
water lines (V3 and V4).
3. Connect pump outlet hose (H1) to the cold water line at
service valve V2.
4. Connect drain hose (H3) to service valve V1.
5. Pour approximately 4 gallons of virgin, food grade, white
vinegar or citric acid into pail.
6. Place the drain hose (H3) and the hose (H2) to the pump
Rinnai
Water Heater
inlet into the cleaning solution.
7. Open both service valves (V1 and V2) on the hot water and
cold water lines.
8. Operate the pump and allow the cleaning solution to
circulate through the water heater for at least 45 minutes.
9. Turn off the pump.
10. Rinse the cleaning solution from the water heater as follows:
a. Remove the free end of the drain hose (H3) from the pail.
b. Close service valve, (V2), and open shutoff valve, (V4).
Do not open shutoff valve, (V3).
c. Allow water to flow through the water heater for 5 minutes
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d. Close service valve, (V1), and open shutoff valve, (V3).
11. Disconnect all hoses.
12. With (V4) closed, remove the in-line filter at the cold water
inlet and clean out any residue. Place filter back into unit
V1
V2
and open (V4).
13. Restore electrical power to the water heater.
H3
V4
V3
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H2
5 gallon pail of virgin, food
grade, white vinegar (or virgin,
food grade, citric acid).
Circulating Pump
KEY
3/4" Ball Valve
3/4" Union
Check Valve
Pressure Relief Valve
Pressure Regulator
Circulating Pump
Boiler Drain Valve
S
Solenoid Valve
16 VA Series Indoor LS Manual
H1
Installation Instructions
Only properly trained and qualified installers should
install this appliance. The warranty may be voided
due to improper installation or installation by a nonqualified installer.
Rinnai highly recommends all installers attend a
product knowledge class.
For information on a Rinnai Training Course or for
questions on installation call 1-800-621-9419.
R50LSi...................REU-VA2019FFUD
R75LSi...................REU-VA2528FFUD(A)
R94LSi...................REU-VA2535FFUD
R98LSi...................REU-VA3237FFU
R98LSi-ASME .......REU-VA3237FFU-ASME
General Instructions
WARNING
Do not use substitute materials.
Use only parts certified with the appliance.
• This appliance must be installed by a state qualified
or licensed contractor. It is the responsibility of the
person having the water heater installed to ensure
the installing contractor has proper licenses and
permits for installing water heaters in your location.
Rinnai highly recommends that installers attend a
product knowledge class to ensure customer
satisfaction and warranty coverage. Failure to
comply with state and local codes pertaining to
water heater installations may void the warranty.
• This appliance is not to be installed outdoors.
• A qualified installer or service technician should
install the appliance, inspect it, and leak test it
before use.
• The installation must conform with local codes or, in
the absence of local codes, with the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, or the Natural
Gas and Propane Installation Code, CSA B149.1.
• The appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the National Electrical
Code, ANSI/NFPA 70, or the Canadian Electrical
Code, CSA C22.1.
• The appliance and its appliance main gas valve
must be disconnected from the gas supply piping
system during any pressure testing of that system at
test pressures in excess of 1/2 psi (3.5 kPa) (13.84
in W.C.).
• Follow the installation instructions and those in Care
and Maintenance for adequate combustion and
ventilation air.
• The appliance should be located in an area where
water leakage of the unit or connections will not
result in damage to the area adjacent to the
appliance or to lower floors of the structure. When
such locations cannot be avoided, it is
recommended that a suitable drain pan, adequately
drained, be installed under the appliance. The pan
must not restrict combustion air flow.
• The flow of combustion and ventilation air shall not
be obstructed.
• This appliance is not suitable for use in an
application such as a pool or spa heater that uses
chemically treated water . (This appliance is
suitable for filling large or whirlpool bath tubs with
potable water.)
• If a water heater is installed in a closed water supply
system, such as one having a backflow preventer in
the cold water supply line, means shall be provided
to control thermal expansion. Contact the water
supplier or local plumbing inspector on how to
control thermal expansion.
• Should overheating occur or the gas supply fail to
shut off, turn off the manual gas control valve to the
appliance.
• Keep the air intake location free of chemicals such
as chlorine or bleach that produce fumes. These
fumes can damage components and reduce the life
of your appliance.
• The appliance must be isolated from the gas supply
piping system by closing its individual manual
shutoff valve during any pressure testing of the gas
supply piping system at test pressures equal to or
less than 1/2 psi (3.5 kPa) (13.84 in W.C.).
VA Series Indoor LS Manual 17
Clearances from Appliance
to top
to Combustibles
to Non-
Combustibles
Top of
Heater
Back of
Heater
Front of
Heater
Sides of
Heater
Floor/
Ground
Vent
* 4 inches (102 mm) for enclosed area; 1 inch (26 mm) for unenclosed area.
Every vent connection must be accessible for inspection, cleaning, and replacement.
The clearance for servicing is 24 inches in front of the water heater.
R50LSi
R75LSi
R94LSi
6 inches
(152 mm)
0 (zero) 0 (zero) 0 (zero) 0 (zero)
6 inches
(152 mm)
2 inches
(51 mm)
12 inches
(305 mm)
0 (zero) 4 inches * 0 (zero) 0 (zero)
R98LSi
12 inches
(305 mm)
24 inches
(610 mm)
2 inches
(51 mm)
12 inches
(305 mm)
R50LSi
R75LSi
R94LSi
2 inches
(51 mm)
6 inches
(152 mm)
1/2 inch
(13 mm)
12 inches
(305 mm)
R98LSi
2 inches
(51 mm)
24 inches
(610 mm)
1/2 inch
(13 mm)
2 inches
(51 mm)
to side
to floor/ground
to front
For closet installation: R50LSi, R75LSi, R94LSi: clearance is 6 inches (152 mm) from the front.
R98LSi: clearance is 24 inches (610 mm) from the front.
Attachment of the Water Heater
1. Identify the installation location and confirm that
the installation will meet all required clearances.
2. Securely attach the water heater to the wall using
any of the holes in the wall installation brackets
which are at the top and bottom of the water
heater. Ensure that the attachment strength is
sufficient to support the weight. Refer to the
weight of the water heater in the Specifications
section.
18 VA Series Indoor LS Manual
wall installation
brackets
Electrical Connection
The water heater requires a standard 3 prong 120 VAC, 60 Hz properly grounded wall outlet. Plug the 6ft long
power cord into the wall outlet.
Gas Piping
General Instructions
• A manual gas control valve must be placed in the
gas supply line to the Rinnai water heater. A union
can be used on the connection above the shut off
valve for the future servicing or disconnection of the
unit.
• Check the type of gas and the gas inlet pressure
before connecting the Rinnai water heater. If the
Rinnai water heater is not of the gas type that the
building is supplied with, DO NOT connect the water
heater. Contact the dealer for the proper unit to
match the gas type.
• Check the gas supply pressure immediately
upstream at a location provided by the gas
company. Supplied gas pressure must be within the
limits shown in the Specifications section.
• Before placing the appliance in operation all joints
including the heater must be checked for gas
tightness by means of leak detector solution, soap
and water, or an equivalent nonflammable solution,
as applicable. (Since some leak test solutions,
including soap and water, may cause corrosion or
stress cracking, the piping shall be rinsed with water
after testing, unless it has been determined that the
leak test solution is non-corrosive.)
• Always use approved connectors to connect the unit
to the gas line. Always purge the gas line of any
debris before connection to the water heater.
• The gas supply line shall be gas tight, sized, and so
installed as to provide a supply of gas sufficient to
meet the maximum demand of the heater and all
other gas consuming appliances at the location
without loss of pressure.
• Any compound used on the threaded joint of the gas
piping shall be a type which resists the action of
liquefied petroleum gas (propane / LPG).
• Refer to an approved pipe sizing chart if in doubt
about the size of the gas line.
VA Series Indoor LS Manual 19
Gas Piping
Pipe Sizing Procedure - Example
The gas supply must be capable of handling the entire gas load at the location. Gas line sizing is based on gas
type, the pressure drop in the system, the gas pressure supplied, and gas line type. Refer to the National Fuel Gas Code, NFPA 54, for proper gas line sizing. The below information is provided as an example.
1. Determine the cubic feet per hour of gas required by dividing the gas input (on the rating plate) by the heating
value of the gas (available from the local gas company). The gas input needs to include all gas products at
the location and the maximum BTU usage at full load when all gas products are in use.
Gas Input of Rinnai water heater (BTU / HR)
Cubic Feet per Hour (CFH) =
Heating Value of Gas (BTU / FT 3 )
2. Use the table for your gas type to find the pipe size required for your cubic feet per hour of gas and your pipe
length.
Example: The heating value of propane gas for your location is 2516 BTU / FT
190,000 BTU/HR. Additional appliances at the location require 75,000 BTU/HR.
Therefore the cubic feet per hour = (190,000+75,000) / 2516 = 105.3 FT
If the pipe length is 100 ft then the 3/4 inch pipe size capable of supplying 197 FT
will be adequate.
3
. The gas input of the R94LSi is
3
/ HR.
3
/ HR of propane gas
Pipe Sizing Table - Natural Gas
cubic feet per hour Schedule 40 Metallic Pipe
Inlet Pressure: less than 2 psi (55 inches W.C.)
Pressure Drop: 0.3 inches W.C.
Specific Gravity: 0.60
• A manual water control valve must be placed in the
water inlet connection to the Rinnai water heater
before it is connected to the water line. Unions may
be used on both the hot and cold water lines for
future servicing and disconnection of the unit.
• The piping (including soldering materials) and
components connected to this appliance must be
approved for use in potable water systems.
• Purge the water line to remove all debris and air.
Debris will damage the Rinnai water heater.
• Toxic chemicals such as those used for boiler water
treatment are not to be introduced to the potable
water used for space heating.
• If the appliance will be used as a potable water
source, it must not be connected to a system that
was previously used with a nonpotable water
heating appliance.
• Ensure that the water filter on the Rinnai water
heater is clean and installed.
Pressure Relief Valve
• An approved pressure relief valve is required by the
American National Standard (ANSI Z21.10.3) /
Canadian Standard (CSA 4.3) for all water heating
systems.
• The relief valve must comply with the standard for
Relief Valves and Automatic Gas Shutoff Devices
for Hot Water Supply Systems ANSI Z21.22 and /or the standard Temperature, Pressure, Temperature
and Pressure Relief Valves and Vacuum Relief
Valves, CAN1-4.4.
• The relief valve must be rated up to 150 psi and to
at least the maximum BTU/hr of the appliance.
• The discharge from the pressure relief valve should
be piped to the ground or into a drain system to
prevent exposure or possible burn hazards to
humans or other plant or animal life. Follow local
codes. Water discharged from the relief valve could
cause severe burns instantly, scalds, or death.
• The pressure relief valve must be manually
operated once a year to check for correct operation.
Freeze Protection
• The relief valve should be added to the hot water
outlet line according to the manufacturer’s
instructions. DO NOT place any other type valve or
shut off device between the relief valve and the
water heater.
• Do not plug the relief valve and do not install any
reducing fittings or other restrictions in the relief line.
The relief line should allow for complete drainage of
the valve and the line.
• If a relief valve discharges periodically, this may be
due to thermal expansion in a closed water supply
system. Contact the water supplier or local
plumbing inspector on how to correct this situation.
Do not plug the relief valve.
• Neither Rinnai nor the American National Standard
(ANSI Z21.10.3) / Canadian Standard (CSA 4.3)
requires a combination temperature and pressure
relief valve for this appliance. However, local codes
may require a combination temperature and
pressure relief valve.
The freeze protection features include electrical
heating elements and intermittent firing of the burner.
Freeze protection may be disabled if electricity or gas
is not supplied, or if there is an error preventing the
water heater from functioning. Loss of freeze
protection may result in water damage from a burst
heat exchanger or water lines.
The installation of auto drain down solenoid valves is
optional. However, Rinnai strongly recommends that
these valves be installed to prevent damage from
freezing in case the normal freeze protection should
become disabled. Any product damage due to
freezing will not be covered by the warranty.
VA Series Indoor LS Manual 21
In addition, the solenoid valves should be connected
electrically to a surge protector with terminals. This
allows the solenoid valves to operate if the water
heater is disabled due to an error code.
The solenoid valves and surge protector with terminals
are available for purchase at Rinnai.
Freeze Protection Piping
Vacuum
NOTICE
Breaker
Warranty does not cover damage due to freezing.
With electrical power and gas supplied to a Rinnai
water heater, it will not freeze in environments as cold
as -30º F when protected from direct wind exposure.
In the event of a power failure at temperatures below
Rinnai
Water Heater
freezing the water heater should be drained of all
water to prevent freezing damage.
The unit may be drained manually. However, Rinnai
highly recommends that drain down solenoid valves
be installed that will automatically drain the unit if
power is lost. Rinnai also recommends the installation
of a surge protector with terminals which allows the
solenoid valves to operate if the unit is disabled due to
an error code.
When the electrical power to the water heater fails, the
3/4” solenoid valve closes (stopping the flow of water
into the heater) and the 1/2” solenoid valve opens
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4
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"
(allowing the water heater and associated piping to
drain. Ensure that you run the drain for the solenoids
to the outside environment to prevent discharging
water inside the building causing water damage).
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NOTE:
Heat trace ALL water pipe and fittings located
outside home (attic, crawl space) or building
structure. (ALL water pipe and fittings shown
above the dashed line in the drawing.)
NOTE:
ALL pipe and fittings shown below dashed line
should be located inside home or building
structure.
The vacuum breaker line should be located
inside the building structure.
KEY
3/4" Ball Valve
3/4" Union
Check Valve
Pressure Relief Valve
Pressure Regulator
Circulating Pump
Boiler Drain Valve
S
Solenoid Valve
Minimum 3/4" Hot Water
Supply Line
1/2" Minimum
Normally Open
Solenoid Valve
This is not an engineered drawing. It is intended only as a guide and not
as a replacement for professionally engineered project drawings. This
drawing is not intended to describe a complete system. It is up to the
contractor/engineer to determine the necessary components and
configuration of the particular system being installed. This drawing does
not imply compliance with local building code requirements. It is the
responsibility of the contractor/engineer to ensure installation is in
accordance with all local building codes. Confer with local building
officials before installation.
This is not an engineered drawing. It is intended only as a guide and not
as a replacement for professionally engineered project drawings. This
drawing is not intended to describe a complete system. It is up to the
contractor/engineer to determine the necessary components and
configuration of the particular system being installed. This drawing does
not imply compliance with local building code requirements. It is the
responsibility of the contractor/engineer to ensure installation is in
accordance with all local building codes. Confer with local building
officials before installation.
VA Series Indoor LS Manual 23
t
t
Recommended Piping for Circulation Systems
NOTE:
For residential and commercial
applications, this piping arrangement maintains full warranty.
Rinnai
Water Heater
For this application:
Pump should be controlled by an Aquastat, Timer or Combination Aquastat and
Timer.
Pump to be sized to maintain circulation
loop temperature.
The pump should be sized to overcome
he pressure loss through the tank water
heater, and supply and return plumbing.
Reference the Rinnai Hot Water System
Design Manual, Pump Sizing for Circula -
ion.
Pump to be of bronze or stainless
construction.
3
/
G
s
S
a
Minimum 3/4" Cold Water Supply Line
Tank Water Heater to be Sized for
Heat Loss of Circulation Loop.
IMPORTANT: Connect the building
return line to the hot water supply line
as close as possible to the Rinnai Water
Heater.
KEY
3/4" Ball Valve
3/4" Union
Check Valve
Pressure Relief Valve
Pressure Regulator
Circulating Pump
Boiler Drain Valve
S
Solenoid Valve
This is not an engineered drawing. It is intended only as a guide and not
as a replacement for professionally engineered project drawings. This
drawing is not intended to describe a complete system. It is up to the
contractor/engineer to determine the necessary components and
configuration of the particular system being installed. This drawing does
not imply compliance with local building code requirements. It is the
responsibility of the contractor/engineer to ensure installation is in
accordance with all local building codes. Confer with local building
officials before installation.
Electric Water
24 VA Series Indoor LS Manual
Heater
Building
Fixtures
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Optional Piping for Circulation Systems
NOTE:
For residential and commercial
applications, this piping arrangement
reduces the warranty to the following:
3 years on heat exchanger
3 year on parts
Full warranty will be maintained if an
on-demand recirculation system in
incorporated. Refer to the Limited
Warranty.
For this application:
Pump should be controlled by an Aquastat,
Timer or Combination Aquastat and Timer.
Pump to be sized to maintain circulation
loop temperature.
A minimum of 3 GPM flow is recommended
for the circulation system.
The pump should be sized to overcome the
pressure loss through the Rinnai water
heater, supply and return plumbing. Refer ence the Rinnai Hot Water System Design
Manual, Pump Sizing for Circulation.
Pump to be of bronze or stainless construc tion.
Note:
Water heater outlet temperature
cannot be adjusted when
circulationpumpisrunning.
(To eliminate cold water
sandwich effect caused by
frequent On/Off operation)
Pressure Regulator
Circulating Pump
Boiler Drain Valve
S
Solenoid Valve
Minimum 3/4“ Cold Water Supply Line
k
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This is not an engineered drawing. It is intended only as a guide and not
as a replacement for professionally engineered project drawings. This
drawing is not intended to describe a complete system. It is up to the
contractor/engineer to determine the necessary components and
configuration of the particular system being installed. This drawing does
not imply compliance with local building code requirements. It is the
responsibility of the contractor/engineer to ensure installation is in
accordance with all local building codes. Confer with local building
officials before installation.
VA Series Indoor LS Manual 25
Venting Instructions
Intake / Exhaust Guidelines
Refer to the specific instructions on your vent product for additional installation requirements.
• This water heater is a direct vent water heater and
therefore is certified and listed with the vent
system. You must use vent components that are
certified and listed with the water heater model.
• Do not combine vent components from different
manufacturers.
• The vent system must vent directly to the outside
of the building and use outside air for combustion.
• Every vent connection must be accessible for
inspection, cleaning, and replacement.
• Venting should be as direct as possible with a
minimum number of pipe fittings.
• Avoid dips or sags in horizontal vent runs by
installing supports per the vent manufacturer’s
instructions.
• Support horizontal vent runs every four feet and all
vertical vent runs every six feet or in accordance
Condensate
Condensate formation can occur in high efficiency
direct vent appliances. To prevent condensate
damage follow these instructions.
with local codes.
• Vent diameter must not be reduced.
• Do not connect the venting system with an existing
vent or chimney.
• Do not common vent with the vent pipe of any
other water heater or appliance.
• Vent connections must be firmly pressed together
so that the gaskets form an air tight seal.
• R50LSi, R75LSi, R94LSi: The vent piece
connected to the water heater must be secured
with one self-tapping screw.
• Refer to the instructions of the vent system
manufacturer for component assembly instructions.
WARNING
If the condensate collector is not used, the drain pipe
must be capped to prevent exhaust gases and
condensate from entering the building. The cap is
supplied on the appliance.
NOTICE
Provisions must be made to prevent the condensate
from entering the water heater. Without proper
drainage or disposal, condensate will damage the heat
exchanger.
• Vertical terminations must incorporate a condensate
drain and trap as close as possible to the appliance.
• Slope any horizontal venting 1/4 inch per foot (19
mm / m), towards the heater if the condensate
collector is used, or towards the exhaust terminal if
the condensate collector is not used.
• Dispose of condensate per local codes.
• The condensate trap must contain a minimum of 3
inches (75 mm) of water.
26 VA Series Indoor LS Manual
• Rinnai LSi tankless water heaters have an
integrated condensate collector.
• Rinnai offers a condensate trap.
• Regions of cold climate will create more condensate
in the vent system. The condensate collector
should be used in cold climates.
Maximum Vent Length
1. Determine the number of 90 degree elbows in the vent system. (Two 45 degree elbows count as one 90
degree elbow. On the R98 models each one foot of semi rigid flex duct used in the air intake length is
equivalent to one 90 degree elbow.)
2. Refer to the table to find the maximum vent length based on the number of elbows.
3. Follow the applicable note.
Example: If you have one elbow then your maximum vent length is 35 feet (10.7 m). If your actual length is
greater than 15 ft (4.6 m) then move dip switch no. 1 (SW1) to OFF.
Number of 90° Elbows
0 1 2 3 4 5 6
41 ft 1
(12.5 m)
1 If the length is greater than 21 ft (6.4 m) then move
dip switch no. 1 (SW1) to OFF.
2 If the length is greater than 15 ft (4.6 m) then move
dip switch no. 1 (SW1) to OFF.
3 If the length is greater than 9 ft (2.7 m) then move
dip switch no. 1 (SW1) to OFF.
4 Move dip switch no. 1 (SW1) to OFF.
35 ft 2
(10.7 m)
29 ft 3
(8.8 m)
23 ft 4
(7.0 m)
17 ft 4
(5.2 m)
11 ft 4
(3.4 m)
Notes 1234
5 ft 4
(1.5 m)
Switch No.
ON
O
F
F
1
2
3
4
5
6
7
8
NOTICE
If you have a longer vent length, dip switch no. 1 is required to be in the OFF position. This ensures the water
heater will run properly. Blocked flue error codes and shutdowns may result if dip switch no. 1 is not in the
correct position. On the R94LSi, the maximum water flow capacity will be reduced by about 10% when dip
switch no. 1 is OFF.
VA Series Indoor LS Manual 27
Vent Products
Listed and Tested Vent Products for
R50LSi .....................REU-VA2019FFUD
R75LSi .....................REU-VA2528FFUD(A)
R94LSi .....................REU-VA2535FFUD
Manufacturer Product Parts
Rinnai/Ubbink Rolux Vent System
Heat-Fab Saf-T Vent SC system
Metal-Fab Corr/Guard Vent/Air
Intake System
Listed and Tested Vent Products for
R98LSi..................... REU-VA3237FFU
Refer to the manufacturer’s technical literature for
specific part numbers and instructions.
R98LSi-ASME ......... REU-VA3237FFU-ASME
Manufacturer Product
Heat-Fab Saf-T Vent 9401AMTK 5400CI 9492 NA
Z-Flex Z-Vent 2SVSNA04.5 2SVSRCF4 2SVSTPX4 NA
Appliance
Adapter
Vertical
Termination
Horizontal
Termination
Horizontal
Concentric
Termination
Adjustable
Horizontal
Concentric
Termination
NA
NA
ProTech
Systems
Metal-Fab Corr/Guard 4CGOA 4CGSWC 4CGSWMCM
* When ordering from Rinnai, ask for these part numbers or kits:
FSAAU4 - ask for FSAAU4SP (single pack)
FSRC4 - ask for FSVPK4 Variable Pitch Roof Flashing
Kit (includes rain cap FSRC4, storm collar, roof jack,
and roof flashing)
FSBS4 - ask for FSBS4SP (single pack)
FasNSeal FSAAU4 * FSRC4 * FSBS4 *
FSDVPTB04LH - ask for FSDVWMT04LH Kit (includes
direct vent pass through FSDVPTB04LH, bird screen,
exterior and interior mounting plates, appliance
adapter, 3 foot flexible aluminum duct with 2 clamps,
and adjustable vertical length)
FSDVPTB04LH *
FSDVWT4
4CG7HT90
4CG7HT
FSDVWMTP4LH,
FSEDVWMTP4LH
Vent Manufacturer Contact Information for Installation Instructions and Parts Lists:
Rinnai/Ubbink
Telephone: 800-621-9419
Fax: 678-829-1666
Web Site: www.rinnai.us
Heat-Fab
Telephone: 800-772-0739
Fax: 413-863-4803
E-mail: custsvc@heat-fab.com
Web Site: www.heatfab.com
ProTech Systems, Inc.
Telephone: 800-766-3473
518-463-7284
Fax: 518-463-5271
E-mail: support@protechinfo.com
Web Site: www.protechinfo.com
Z-Flex
Telephone: 800-654-5600
Fax: 888-889-3539
E-mail: sales@z-flex.com
Web Site: www.novaflex.com
Metal-Fab Inc.
Telephone: 800-835-2830
316-943-2351
Fax: 316-943-2717
E-mail: info@mtlfab.com
Web Site: www.metal-fabinc.com
NA
28 VA Series Indoor LS Manual
X
Flue Terminal Clearances (ANS Z21.10.3 ● CSA 4.3)
INSIDE
CORNER DE TAI L
G
H
A
I
B
D
E
B
OPERABLE
FIXED
CLOSED
M
K
C
FIXED
B
L
F
CLOSED
OPERABLE
B
B
J
A
AIR SUPPLY INLET
V
VENT TERMINAL
AREA WHERE
B
TERMINAL IS NOT
PERMITTTED
Ref
A Clearance above grade, veranda, porch, deck, or balcony 12 inches (30 cm) 12 inches (30 cm)
B Clearance to window or door that may be opened 36 inches (91 cm) 12 inches (30 cm)
C Clearance to permanently closed window * *
Vertical clearance to ventilated soffit, located above the terminal
D
within a horizontal distance of 2 feet (61 cm) from the center line
of the terminal
E Clearance to unventilated soffit * *
F Clearance to outside corner * *
G Clearance to inside corner * *
Clearance to each side of center line extended above meter/
H
regulator assembly
I Clearance to service regulator vent outlet 36 inches (91 cm) *
Clearance to nonmechanical air supply inlet to building or the
J
combustion air inlet to any other appliance
K Clearance to a mechanical air supply inlet 6 feet (1.83 m)
Clearance above paved sidewalk or paved driveway located on
L
public property
M Clearance under veranda, porch, deck, or balcony 12 inches (30 cm) 2*
Description Canadian Installations US Installations
* *
3 feet (91 cm) within a height
15 feet (4.5 m) above the
*
meter/regulator assembly
36 inches (91 cm) 12 inches (30 cm)
3 feet (91 cm) above if within
10 feet (3 m) horizontally
7 feet (2.13 m) 1 *
1 A vent shall not terminate directly above a sidewalk or paved driveway that is located between two single family dwellings and serves
both dwellings.
2 Permitted only if veranda, porch, deck, or balcony is fully open on a minimum of two sides beneath the floor.
∗ For clearances not specified in ANSI Z223.1/NFPA 54 or CSA B149.1, clearances are in accordance with local installation codes and the
requirements of the gas supplier.
Clearance to opposite wall is 24 inches (60 cm) for Canada and US.
VA Series Indoor LS Manual 29
Additional Clearances - Vent Terminal
Local codes supersede these clearances.
• Avoid termination locations near a dryer vent.
• Avoid termination locations near commercial cooking exhaust.
• For VA3237 air intake position, follow the ANS Z21.10.3 ● CSA 4.3 requirements on the previous page.
Vent terminal (represents concentric vent terminal or VA3237 exhaust only vent terminal)
V
(1.52 m) vertically
60"
between Rinnai terminals
(0.91 m) to ventilated
or unventilated soffit
or eve vent; or to a
36"
deck or porch
V
(0.30 m ) to an
inside corner
(1.52 m) between
Rinnai terminals
at different levels
Horizontal Termination without using the Condensate Collector
WARNING
If the condensate collector is not used, the drain pipe
must be capped to prevent exhaust gases and
condensate from entering the building. The cap is
supplied on the appliance.
Maximum Height *
5 feet (1.52 m)
Horizontal Termination using
the Condensate Collector
(condensate collector must be used in all installations)
* The condensate collector must be used
in horizontal terminations if a vertical rise
in the vent system exceeds 5ft.
Regions of cold climate will create
more condensate in the vent system.
The condensate collector should be
used in cold climates.
If more than one elbow is used in the
vertical section the condensate
collector must be used.
Vertical Termination
Condensate
Trap
3 in (75 mm)
minimum
Condensate Collector
Bracket
Securing Screw
Condensate
Trap
3 in (75 mm)
minimum
3 in (75 mm)
minimum
3 in (75 mm) minimum
To adjust the condensate collector position or to
replace the female vent top with a male vent top:
1. Loosen the 4 screws at the rear bracket
2. Slide the bracket away from the female vent top.
3. Remove the 4 screws attaching the female vent
top to the water heater.
4. Lift up the female vent top and reposition as
desired (or replace with a male vent top).
5. Install the 4 screws at the vent top and tighten the
4 screws at the bracket.
Secure the first vent component to the water heater
with one self-tapping screw at the hole located above
the condensate collector.
VA Series Indoor LS Manual 31
Flue Installation (R98LSi, R98LSi-ASME)
Air Intake Assembly
The air intake system consists of a field supplied 4
inch diameter stainless steel, Schedule 40 PVC, ABS
or CPVC pipe. A maximum 6 feet of semi-rigid
flexible aluminum ducting can also be used. Foil
wrapped dryer vent and cell core products are not
authorized.
The air intake has a zero clearance to combustibles.
Air Intake Connection
1. Drill 2 small holes at the end of the air intake
pipe.
2. Slide the pipe over the air intake terminal.
3. Using a level, ensure the pipe is straight up and
down.
4. With self tapping screws, attach the pipe to the air
intake terminal.
5. Apply a bead of silicone around the pipe and air
intake terminal, ensuring an air tight connection.
Exhaust Pipe Assembly
Refer to the manufacturer’s installation instructions for
the specific exhaust vent system.
1
3
2
4
Venting Clearances to Combustibles
Enclosed Unenclosed
Vent Size
Horizontal &
Vertical
Horizontal &
Vertical
4" (102 mm) 4" (102 mm) 1" (26 mm)
Horizontal Terminations
The air intake must be located in relation to the exhaust as shown below. The air intake must angle 1/4 inch per
foot to the termination to prevent entry of rain.
6”
Vent
8”
Optional
Intake
Intake
The vent termination and air
intake must be in the same
pressure zone and face the
same direction.
EXHAUST
COMBUSTION AIR /
INTAKE
SLOPE INTAKE AND EXHAUST
TOWARD OUTSIDE TERMINATION
MINIMUM 1/4" PER FOOT
32 VA Series Indoor LS Manual
Flue Installation (R98LSi, R98LSi-ASME)
Horizontal with Concentric Termination
SLOPE INTAKE AND EXHAUST
TOWARD OUTSIDE TERMINATION
MINIMUM 1/4" PER FOOT
Vertical Terminations
The air intake requires a return bend or two 90º elbows to prevent entry of rain.
The vent termination and air intake must be in the same pressure zone.
VA Series Indoor LS Manual 33
High Altitude Installations
Set dip switches 2 and 3 to the values shown in table
below for your altitude. The default setting for the
appliance is 0-2000 ft (0-610 m) with switches No. 2
and No. 3 in the OFF position.
0-2000 ft
(0-610 m)
2001-5200 ft
(610-1585 m)
WARNING
5201-7700 ft
(1585-2347 m)
DO NOT adjust the other dip
switches unless specifically
instructed to do so.
Switch No. 2 OFF OFF ON ON
Switch No. 3 OFF ON OFF ON
Switch No.
ON
O
F
F
Switch No.
ON
1
2
3
4
5
6
7
8
O
F
F
1
2
3
4
5
6
7
8
Switch No.
ON
O
F
F
1
2
3
4
5
6
7
8
7701-10200 ft
(2347-3109 m)
Switch No.
ON
O
F
F
1
2
3
4
5
6
7
8
Connecting Multiple Water Heaters
The EZConnect™ cable is an optional accessory that
connects 2 water heaters and allows them to function
as one hot water source.
The MSA-2M and MSA-2S packs are optional
accessories that connect 2 to 5 water heaters and
allow them to function as one hot water source.
Refer to the instructions that come with the accessory
for complete installation information.
Number of Connected Water Heaters: Accessories Necessary:
2
3
Guidelines
• Do not install both the EZConnect™ and the MSA
packs because they are not designed to operate
together.
• Water heaters connected with the EZConnect™
Cable or the MSA-2M and MSA-2S packs cannot be
used for the bath fill function.
• Water heaters should be installed less than 18
inches apart so that the cables will reach between
units and to prevent temperature fluctuations (cold
water sandwich effect) when the water is shut off
and turned back on.
• Temperature settings can only be changed on the
controller for the primary unit.
(1) EZConnect™ Cable
(1) MSA-2M
or(1) MSA-2M
and (1) MSA-2S
4
5
(1) MSA-2M
(1) MSA-2M
34 VA Series Indoor LS Manual
and (2) MSA-2S
and (3) MSA-2S
Temperature Controller Installation
Indoor models have their controller built into the front panel. A kit is available that allows the integrated controller
to be removed and used as a remote controller. Additional controllers can also be installed.
Location
• The controller should be out of reach of small
children.
• Avoid locations where the controller may become
hot (near the oven or radiant heater).
• Avoid locations in direct sunlight. The digital
display may be difficult to read in direct sunlight.
Configurations
A maximum of 4 temperature controllers, including
wired and wireless, can be installed for a water heater
or bank of water heaters. Controllers can only be
wired in parallel. Controllers cannot be wired in
series.
The 4 temperature controllers can consist of multiple
MC-91’s or MC-502RC’s but only 1 BC-100V and only
1 MC-100V.
Any one of the 5 types of controllers can be installed
by itself and still operate the water heater. All
functions will be available with the exception that the
clock function on the BC-100V will only be available if
an MC-100V is also connected.
• Avoid locations where the temperature controller
could be splashed with liquids.
• Do not install in locations where it can be adjusted
by the public.
Controllers
Wire controllers in parallel
If 4 MC-91’s are installed, simultaneously press the
Priority and On/Off buttons on the fourth controller
until a beep sounds.
The table to the right shows some of the possible
combinations of controllers.
Cable Lengths and Size
The cable for the temperature controller should be a
non-polarized two-core cable with a minimum gauge
of 22 AWG. The maximum cable length from each
controller to the water heater depends on the total
number of wired controllers connected to the water
heater.
MC-91 + MC-91 + MCC-91 MC-502RC
MC-91 + MCC-91 + MC-502RC MC-502RC
MCC-91 + MC-502RC + BC-100V MC-100V
MC-91 + MC-502RC + BC-100V MC-100V
MC-91 + MC-91 + MC-502RC BC-100V
MC-91 + MC-502RC + MC-502RC MC-100V
Number of Wired
Controllers
1 328 ft (100 m)
2 164 ft (50 m)
3 or 4 65 ft (20 m)
Maximum Cable Length for each
Controller to Water Heater
+
+
+
+
+
+
VA Series Indoor LS Manual 35
"
Temperature Controller Installation
Mounting the Controller
Follow the procedure below to install MC-91 or
MCC-91 temperature controllers.
1. Determine a suitable location for the
controller.
2. Make three holes in the wall as shown.
3. Run the cable between the controller and the
Rinnai water heater or the controller and the
other controller.
4. Remove the face plate from the temperature
controller using a screwdriver.
5. Connect the cable to the temperature
controller.
6. Mount the controller to the wall using the
holes drilled in step 2.
7. Disconnect the power from the Rinnai water
heater.
WARNING
Do not attempt to connect the temperature controllers
with the power on. There is 120 volt potential, next to
the temperature controller connections inside the unit.
Do not connect the temperature controller to the
120VAC terminals provided for the optional
solenoid drain valves.
All service and wiring should be performed by a
registered installer.
Outline of Remote
8. Remove the cover of the Rinnai water heater.
9. Remove the plastic cover from the PCB and
electrical connections.
10. Thread the cable through the access hole at
the base of the unit and connect the wires to
the controller terminals on the right hand side
bottom of the PCB.
11. Secure the controller cable using the clamp
provided.
12. Replace plastic cover over PCB and then
replace the cover of the Rinnai water heater.
securing screw
1-21/32"
wiring hole
3-5/16
securing screw
REMOTE CONTROL
CONNECTION TERMINALS
REMOTE
CONTROL CABLE
36 VA Series Indoor LS Manual
CABLE CLAMP
Operating Instructions
If you do not follow these instructions exactly, a fire or explosion
WARNING
A. This appliance does not have a pilot. It is
equipped with an ignition device which
automatically lights the burner. Do not
the burner by hand.
B. BEFORE OPERATING smell all around the
appliance area for gas. Be sure to smell next to
the floor because some gas is heavier than air and
will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any
phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
1. STOP! Read the safety information above.
2. Set the thermostat to lowest setting.
3. Turn off all electric power to the appliance using
the ON/OFF button.
4. This appliance is equipped with an ignition device
which automatically lights the burner. Do not
light the burner by hand.
5. Locate the manual gas valve on the side of the
heater. Turn the manual valve
clockwise to the full OFF position.
FOR YOUR SAFETY READ BEFORE OPERATING
may result causing property damage, personal injury or loss of life.
try to light
OPERATING INSTRUCTIONS
try to
Manual Valve
CLOSE
OPEN
• If you cannot reach your gas supplier, call the
fire department.
C. Use only your hand to push in or turn the gas
control knob. Never use tools. If the knob will not
push in or turn by hand, do not try to repair it, call a
qualified service technician. Force or attempted
repair may result in a fire or explosion.
D. Do not use this appliance if any part has been
under water. Immediately call a qualified service
technician to inspect the appliance and to replace
any part of the control system and any gas control
which has been under water.
6. Wait five (5) minutes to clear out any gas. Then
smell for gas, including near the floor. If you smell
gas, STOP! Follow “B” in the safety information
above. If you don’t smell gas, go to the next step.
7. Turn the manual gas valve counterclockwise to the
full ON position.
8. Turn on all electric power to the appliance using
the ON/OFF button.
9. Set the thermostat to desired setting.
10. Open a hot water tap. If the appliance will not
operate, follow the instructions “To Turn Off Gas
To Appliance” and call your service technician or
gas supplier. See manual for additional
information.
1. Turn off all electric power to the appliance using
the ON/OFF button.
2. Set the thermostat to lowest setting.
VA Series Indoor LS Manual 37
TO TURN OFF GAS TO APPLIANCE
3. Locate the manual gas valve on the side of the
heater. Turn the manual valve clockwise to the full
OFF position.
)
Technical Data
Pressure Drop Curve
45
40
R98LSi R94LSi
35
30
R75LSi
25
R50LSi
20
15
Pressure Loss (psi)
10
5
0
024681012
100
90
80
70
60
50
40
30
20
10
0
Pressure Loss (ft head
Pressure Loss (ft head)
Water Flow (gpm)
Outlet Flow Data
10.0
9.0
8.0
7.0
6.0
5.0
4.0
Water Flow (gpm)
3.0
2.0
1.0
0.0
R98LSi
R94LSi
R75LSi
R50LSi
0255075100125150
delta T - Temperature Rise (ºF)
38 VA Series Indoor LS Manual
Space Heating
If the water heater is to be used for both water (potable) heating and space heating then the following apply.
• The piping and components connected to the water heater shall be suitable for use with potable water.
• Toxic chemicals, such as used for boiler treatment, shall not be introduced into the potable water.
• The water heater shall not be connected to any heating system or components previously used with a
nonpotable water heating appliance.
• When the system requires water for space heating at temperatures higher than required for other uses, a
means such as a mixing valve shall be installed to temper the water for other uses in order to reduce the
scald hazard potential.
Space heating applications are considered commercial applications for warranty purposes.
Temperature Setting
When using this appliance to provide domestic hot water it is recommended that the domestic hot water
temperature be reduced to acceptable temperatures in accordance with local codes. In the absence of local
codes it is recommended that the domestic hot water temperature be set to 140º F (60º C) or lower in accordance
with UPC 501.6 by using mixing valves or the temperature controller for the water heater.
Pumps
Only use pumps of brass or stainless steel construction. Do not use pumps of iron construction as they will
oxidize and clog the inlet filter on the appliance.
Pumps circulating water through the water heater must be sized to overcome the pressure loss through the water
heater, the heating system, and any additional plumbing pressure losses. The pressure drop curve based on the
water heater model is provided in this manual.
Replacement
When replacing an existing space heating application’s water heating source (boiler, tank water heater, tankless
water heater, etc.) with Rinnai water heaters, ensure that the water heaters are sized to adequately provide the
necessary BTU input for the desired space heating application. Rinnai water heaters are designed to maintain a
constant outlet temperature and will supply only the necessary amount of BTU’s to maintain that temperature.
Depending on the application the maximum BTU rating of the unit may not be achieved. Contact Rinnai’s
Applications Engineering Department for assistance at (800) 621-9419 ext. 4490.
Iron Components
Do not use Rinnai water heaters directly for space heating applications involving iron radiators or applications with
any iron components. Iron components may oxidize creating rust that will clog the inlet filter of the Rinnai water
heater.
VA Series Indoor LS Manual 39
A
Dimensions
R50LSi, R75LSi, R94LSi R98LSi, R98LSi-ASME
A
B
L
B
C
D
10.8600
C
D
K
H
E
F
DIM DESCRIPTION
A Width 14 (355.6) 18.5 (470)
G
I
J
E
R50LSi
R75LSi
R94LSi
in (mm)
H
F
I
G
J
R98LSi
R98LSi-ASME
in (mm)
K
B Depth * 9.6 (244.5) 9.1 (230.5)
C Height - Unit 22.9 (582) 23.6 (600)
D Height - with brackets 25.5 (648.2) 25.2 (639.8)
E Hot Water Outlet - from wall * 3.6 (91) 4.3 (110)
F Hot Water Outlet - from center 4.3 (110) 2.4 (61)
G Cold Water Inlet - from wall * 2.8 (70) 3.7 (94)
H Cold Water Inlet - from center 1.1 (27) 2.0 (52)
I Gas Connection - from wall * 4.3 (109) 2.2 (56.2)
J Gas Connection - from center 3.5 (89) 4.3 (110)
From base to gas connection 1.6 (40) 1.6 (40)
From base to cold connection 2.0 (50) 2.0 (50)
K
From base to hot connection 1.6 (41) 1.6 (41)
* This is the minimum dimension from the wall. The wall bracket is adjustable to allow an additional 1.57 inches
(40 mm).
40 VA Series Indoor LS Manual
Ladder Diagram
3A(FUSE)
HOT
FROST SENSING
SWITCH
NEUTRAL
3A(FUSE)
ARRESTER
GND
VARI STOR
PG
VARI STOR
SWITCHING
POWER SUPPLY
DC170V
DC12.6V
DC5V
RELAY 1
IG
DC12V
DC40V
ANTI-FROST HEATER
IGNITION
E
D
WATE R FLOW
SENSOR
QS
WATE R FLOW
CONTROL DE VICE
M
BY-PASS F LOW
CONTROL DEVI CE
M
BY-PASS SE RV O MODEL ONLY
A
THERMAL FUSE
OVER HEAT
SWITCH
OUTGOI NG WATER
THERMISTOR
HEAT EXCHANGER
THERMISTOR
AIR TEMPERATURE
THERMISTOR
A
WATE R F LOW
SENSOR
CIRC U IT
A
WATE R F LO W
CONTROL DE VICE
CIRC U IT
A
BY-PASS FLOW
CONTROL DEV ICE
CIRC U IT
RELAY 1
SV0
SV1
SV2
SV3
THERMISTOR
CIRCUIT
ABC
SG
SG
SG
RELAY
DRIVING
CIRCUI T
SOLENOID
DRIVING
CIRC U IT
SG
B
B
CPU
CENTRA L
PROCESSING
UNIT
SG
SG
ABC
MODULATING
VALVE POWER
CONTROL
CIRC U IT
SG
D
FAN
CONTROL
CIRCUIT
PG
A
FLAME
DETECTING
CIRCUIT
SG
AB
REMOTE
CONTROLLER
CIRCUIT
SG
GND
E
MODULATING
SOLENOID
VALVE
POV
COMBUSTION
FAN
FAN
FLAME ROD
FR
REMOTE
CONTROLLER
INDOOR MODEL ONLY
SG
VA Series Indoor LS Manual 41
Consumer Support
Warranty Information
The installer is responsible for your water heater’s correct installation.
Please complete the information below to keep for your records:
Date of Installation: __________________________________
Limited Warranty
What is covered?
This Warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai
written installation instructions, subject to the terms within this Limited Warranty document. This Warranty applies only to
products that are installed per local and/or state codes. Improper installation may void this Warranty. Rinnai strongly suggests
that you use a state qualified or licensed installer who has attended a Rinnai product knowledge class before installing this
water heater. This Warranty extends to the original purchaser and subsequent owners, but only while the product remains at
the site of the original installation. This Warranty only extends through the first installation of the product and terminates if the
product is moved or reinstalled at a new location.
How long does coverage last?
VA LS Series Period of Coverage (from date of purchase)
Item
Residential Applications
Heat Exchanger 12 years * 10 years * † 5 years *
All Other Parts and Components 5 years * 5 years * † 5 years *
Reasonable Labor 1 year
* Note: Period of coverage is reduced to 3 years from date of purchase when used as a circulating water heater within a hot
water circulation loop, where the water heater is in series with a circulation system and all circulating water flows
through the water heater, and where an on-demand recirculation system is not incorporated.
On-demand recirculation is defined as a hot water recirculating loop or system that utilizes existing hot and cold lines
or a dedicated return line, and only activates when hot water is used. It can be activated by a push button, motion
sensor, or voice activation but not by a temperature sensor. A timer added to a standard recirculating pump is not
considered as on-demand.
There is no warranty coverage on product installed in a closed loop application, commonly associated with space
heating only applications.
Use of an MCC-91 controller in a residential dwelling will reduce the warranty coverage to that of a commercial
warranty application (except when an MCC-91 is used with a Rinnai Hydronic Air Handler).
The integrated controller on indoor models has a 1 year warranty on parts.
† Note: Period of coverage is reduced to 3 years from date of purchase if the Rinnai water heater temperature setting
exceeds 160º F (71º C).
Used with Rinnai Air Handler
for domestic heating and water
Commercial Applications
including radiant heating
42 VA Series Indoor LS Manual
Limited Warranty Continued
What will Rinnai do?
Rinnai will repair or replace the covered product or any part or component that is defective in materials or workmanship as set
forth. Rinnai will pay reasonable labor charges associated with the repair or replacement of any such part or component. All
repair parts must be genuine Rinnai parts. All repairs or replacements must be performed by an individual or servicing
company that is properly trained, state qualified or licensed to do the type of repair.
Replacement of the product may be authorized by Rinnai only. Rinnai does not authorize any person or company to assume
for it any obligation or liability in connection with the replacement of the product. If Rinnai determines that repair of a product is
not possible, Rinnai will replace the product with a comparable product at Rinnai’s discretion. If a component or product
returned to Rinnai is found to be free of defects in material or workmanship, or damaged by improper installation or damaged
during return shipping, the warranty claim for product, parts and labor may be denied.
How do I get service?
You must contact a state qualified/licensed contractor or authorized service provider for the repair of a product under this
Warranty. For the name of a qualified/authorized service provider please contact your place of purchase, visit the Rinnai
website (www.foreverhotwater.com
City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales receipt, or by
registering within 30 days of purchasing the product. To register your tankless water heater, please visit
www.rinnairegistration.com
by Rinnai will constitute proof-of-purchase for this product. However, Registration is not necessary in order to validate this
Warranty.
What is not covered?
This Warranty does not cover any failures or operating difficulties due to the following:
. For those without internet access, please call 1-866-RINNAI1 (746-6241). Receipt of Registration
), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 International Drive, Peachtree
• accident, abuse, or misuse
• alteration
• misapplication
• force majeure
• improper installation (such as but not limited to inadequate water quality, condensate damage, improper venting, incorrect
gas type, incorrect gas or water pressure, or absence of a drain pan under the appliance)
• improper maintenance (such as but not limited to scale build-up, freeze damage, or vent blockage)
• incorrect sizing
• any other causes other than defects in materials or workmanship
This Warranty does not apply to any product whose serial number or manufacture date has been defaced. This Warranty does
not cover any product used in an application that uses chemically treated water such as a pool or spa heater. This appliance is
suitable for filling large or whirlpool bath tubs with potable water. Refer to the Water Quality Section in the Operation and
Installation Manual.
Limitation on warranties
No one is authorized to make any other warranties on behalf of Rinnai America Corporation. Except as expressly provided
herein, there are no other warranties, expressed or implied, including, but not limited to warranties of merchantability or fitness
for a particular purpose, which extend beyond the description of the warranty herein and further Rinnai shall not be liable for
indirect, incidental, special, consequential or other similar damages that may arise, including lost profits, damage to person or
property, loss of use, inconvenience, or liability arising from improper installation, service or use. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Any implied warranties of merchantability and fitness arising under state law are limited in duration to the period of coverage
provided by this limited Warranty, unless the period provided by state law is less. Some states do not allow limitations on how
long an implied Warranty lasts, so the above limitation may not apply to you.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
VA Series Indoor LS Manual 43
Rinnai’s other fine products
Tankless Water Heaters
• Residential and Commercial Applications
• Continuous Hot Water
• Up to 9.8 GPM
• High Energy Efficiency
• Propane or Natural Gas
• Internal or External Installation
• Digital Temperature Control
• Small, Compact Design
Direct Vent Furnaces
• High Efficiency
• Cool-to-the-touch Cabinet
• Blower Included
• Vent Terminal A Included
• 556 and 1004 Models Available in Beige, White and Silver