Page 1
Models:
ORH15SR
ORH18MR
ORH24LR
ORH32XLR
Outdoor Radiant Heater
Operation & Installation Manual
Page 2
This appliance must be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 3000
• Local Regulations and Municipal Building Codes
including local OH&S requirements
This appliance must be installed, maintained and removed
only by an Authorised Person�
For continued safety of this appliance it must be installed
and maintained in accordance with the manufacturer’s
instructions�
Rinnai 2 ORH OIM
Page 3
TABLE OF CONTENTS
Warnings and Important Information 4
About Your Outdoor Radiant Heater 7
Radiant Heating Principles ��������������������������������������������������������������������������������������������������������������������������������� 7
Features ������������������������������������������������������������������������������������������������������������������������������������������������������������� 7
Specications ����������������������������������������������������������������������������������������������������������������������������������������������������� 7
General Design Layout / Carton Contents ��������������������������������������������������������������������������������������������������������� 8
Operation ������������������������������������������������������������������������������������������������������������������������������������������������������������ 8
Installation 9
Delay o Timer ���������������������������������������������������������������������������������������������������������������������������������������������������9
Remote Control Batteries ����������������������������������������������������������������������������������������������������������������������������������� 9
Regulatory Requirements ��������������������������������������������������������������������������������������������������������������������������������� 10
Unpacking �������������������������������������������������������������������������������������������������������������������������������������������������������� 10
Approximate Heating Area �������������������������������������������������������������������������������������������������������������������������������10
Outdoor Radiant Heater Mounting ������������������������������������������������������������������������������������������������������������������� 10
Clearances ������������������������������������������������������������������������������������������������������������������������������������������������������� 11
Installation Method ������������������������������������������������������������������������������������������������������������������������������������������� 12
Care & Maintenance 13
Electrical Connections �������������������������������������������������������������������������������������������������������������������������������������� 13
Location of Electrical Connection ��������������������������������������������������������������������������������������������������������������������� 13
Multiple Installations ����������������������������������������������������������������������������������������������������������������������������������������� 13
Cleaning ����������������������������������������������������������������������������������������������������������������������������������������������������������� 14
Save A Service Call ������������������������������������������������������������������������������������������������������������������������������������������ 14
When to Call for Service ����������������������������������������������������������������������������������������������������������������������������������� 14
Warranty 15
Contacts 20
Rinnai 3 ORH OIM
Page 4
IMPORTANT
WARNING
WARNINGS AND IMPORTANT INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
Always comply with the following precautions to avoid dangerous situations and to ensure
optimum performance.
Failure to carefully read and follow all instructions in this manual can result in equipment
malfunction, property damage, personal injury and/or death.
DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in
personal injury or death.
WARNINGS: Indicates a potentially hazardous situation which, if not avoided, could result in
personal injury or death.
CAUTIONS: Indicates a potentially hazardous situation which, if not avoided, could result
in minor or moderate injury or damage to the appliance. It may also be used to alert against
unsafe practices.
REGULATORY / INSTALLATION
This appliance shall be installed in accordance with:
• Manufacturer’s Installation Instructions.
• Current AS/NZ 3000.
It is important that the following precautions are followed to minimise the risk of overheating, re,
electric shock and injury:
The appliance MUST BE installed at least 2.1m above the oor.
Handle the appliance with care, avoid vibrations and knocks. Unpack the appliance and check for
damage. DO NOT INSTALL A DAMAGED APPLIANCE. If the appliance is damaged or defective,
contact your supplier for advice, the appliance may ONLY be serviced by the manufacturer or the
manufacturer’s agent or similarly qualied person.
DO NOT install or use the appliance if the power cord is damaged. If it is damaged or requires
replacing, it must be replaced by the manufacturer or the manufacturer’s agent or similarly qualied
person.
Ensure that the voltage and frequency of the power supply correspond to the ratings on the data plate
of the appliance.
Models ORH15SR, ORH18MR and ORH24LR are tted with an Australian exible 1m cord and 3 pin
plug. A dedicated 240V 50Hz earthed 10 Amp power point must be used with this appliance.
Model ORH32XLR are tted with an Australian exible 1m cord and 3 pin plug. A dedicated 240V 50Hz
earthed 15 Amp power point must be used with this appliance.
DO NOT use power boards or double adaptors for this appliance.
This appliance MUST NOT be located immediately below or directly in front of a power point / electrical
connection. The power point / electrical connection is to be within 1m of the appliance, yet should be
located outside the physical footprint of the unit to prevent exposure to heat build-up behind the
appliance�
If the heater is to be mounted on an incline such as a vaulted ceiling, ensure the power point / electrical
connection is located at that lowest point of the appliance (see page 11 for details).
The appliance may be direct wired ONLY by a licensed electrical trades person in accordance with
local regulations.
The appliance should be connected to an electric circuit equipped with an automatic circuit breaker.
DO NOT connect the appliance to the mains power until it has been installed in its nal location and
adjusted to the position it will be used in.
The installation MUST BE equipped with an all-pole disconnection mechanism in accordance with
wiring rules.
Rinnai 4 ORH OIM
Page 5
WARNING
WARNINGS AND IMPORTANT INFORMATION
The electrical cord MUST NOT come into contact with the heated parts of the appliance. DO NOT
unplug the appliance by pulling on the exible cord.
DO NOT coil or bundle the electric cord to reduce its length as overheating of the cord may occur
which could result in a re hazard.
Use of an extension cord on this appliance is not recommended. The appliance is NOT intended to
be used as a portable heater.
This appliance MUST NOT be installed where curtains or other combustible materials could come into
contact or in close proximity with it. In some cases curtains may need restraining.
When installed outdoors this appliance is suitable for under cover use ONLY�
DO NOT place articles or on or against this appliance.
DO NOT place any items of clothing, hand towels or similar over the appliance to dry.
DO NOT spray aerosols in the vicinity of this appliance whilst the appliance is operating. Most aerosols
contain ammable gas, which can be a re hazard if used near the appliance when it is in use.
DO NOT use or store ammable materials, liquids, etc. near this appliance. Combustible materials
must not be placed where the appliance could ignite them.
DO NOT use the appliance in areas where the presence of ammable dust particulates may cause
an explosion.
Do not use the appliance, in a green house, barn or stable or on a on a building site or where ammable
dust may be present.
DO NOT use this appliance in the place of animal propagating areas.
DO NOT use the appliance as a sauna heater.
DO NOT leave the appliance unattended whilst in operation.
CAUTION when being operated the surfaces of this appliance will get VERY HOT - DO NOT TOUCH
ANY PART OF THE APPLIANCE WHILE IT IS TURNED ON. To avoid burns, DO NOT touch the
any surface of the appliance with any body part. The appliance must be located in a position that
prevents contact by any person (including accidental).
The appliance will retain signicant heat for a period after shut down. To avoid burns, DO NOT touch
the any surface of the appliance with any body part during this period.
This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety and have the
capacity to follow those instructions.
The appliance is not intended for use by young children or inrm persons without supervision.
Young Children must be supervised when in the vicinity of this appliance while it is in operation.
This appliance is NOT equipped with a device to control the room temperature. DO NOT use this
appliance in small rooms (see “Approximate Heating Area” on page 8) when they are occupied by
persons not capable of leaving the room on their own, unless constant supervision is provided.
DO NOT allow young children or the inrm to remain unsupervised or sleep directly in front of or below
the appliance while in operation.
NO USER SERVICEABLE PARTS - NEVER dismantle the appliance. Tampering with electrical
connections and components is highly dangerous and can result in equipment malfunction, property
damage, personal injury and/or death.
DO NOT modify this appliance. Modifying from original specications may create a dangerous
situation and will void your warranty.
Rinnai 5 ORH OIM
Page 6
IMPORTANT
MANDATORY INSPECTION PRIOR TO INSTALLATION
NOTE
Immediately report any damage or discrepancies to your appliance supplier. This appliance has been
inspected and tested at the time of manufacture and packaging, and was released for transportation
without known damage. Upon receipt, inspect the exterior for evidence of rough handling in shipment.
Ensure that the appliance is labelled correctly for the gas and electrical supply it is intended to be
connected to.
For safety and warranty purposes, appliances that may be damaged or incorrect must not be installed
or operated under any circumstances. No responsibility will be accepted for installation or operation of
damaged or incorrect appliances. Installation of damaged or incorrect appliances may also contravene
local regulations.
A NOTE ON ILLUSTRATIONS
The illustrations used in this manual are for explanatory purposes only and the shape of your unit may
vary slightly from that which is shown in this manual.
Rinnai 6 ORH OIM
Page 7
L H
ABOUT YOUR OUTDOOR RADIANT HEATER
RADIANT HEATING PRINCIPLES
Radiant heat is widely regarded as the most
comfortable, healthiest and most natural form of
outdoor heating available. This heating type is
based on the same primary source of heat we
know - the warmth of the sun. It warms you and
the objects around you instead of the air.
The warmth felt from the sun is not warm air but
infra-red energy. Like the sun, radiant energy from
the heater moves in straight lines, directly warming
the people and objects in its path which in turn
acts as small heat convector’, giving o their own
gentle heat to enhance people feeling warm.
This radiant heating principle is common to all 4
models, regardless of the wattage of the heater.
As the wattage and product length increases the
heating footprint will be greater.
FEATURES
This outdoor radiant heater uses electricity as the heating medium. It operates on the infrared radiant heating
principle directly warming people and objects in the area instead of the air within it.
Ease of Installation & Operation
Suitably sized 3 pin plugs are provided to allow for ease of installation to a wall socket. It is designed to be
plugged into a circuit that has an operating isolation switch within reach of the user which enables the heater to
be switched on or o.
Silent Operation
Electric element operation eliminates fan noise.
Draft Free
Non fan operation also means no drafts.
IP65
Water ingress protection allows for safe cleaning of the external heater casing using a typical low pressure
garden hose or by using a wet sponge.
Remote Control
Remote control is supplied with appliance.
SPECIFICATIONS
Model; ORH15SR ORH18MR ORH24LR ORH32XLR
Max. rated power 1500W 1800W 2400W 3200W
Rated voltage 240V 50Hz
Three pin plug type 10 Amp 15 Amp
Length of power lead (mm) 1000
IP Rating IP65
Heater Body
Dimensions
(mm)
W
Length 1040 1220 1500 1910
Width 160
Height 50
Unit Weight (kg) 5.1 5.7 6�8 8�6
Available installation options Ceiling and Wall mount
Recommended
mounting heights (mm)
Clearances
* Heating effectiveness will be reduced if appliance is mounted at greater heights.
Rinnai 7 ORH OIM
From oor Min. / Max. * 2100 / 3000
Ideal� 2100 - 2700
Vertically from a surface Min. 1000
Other
See "Clearances" on page 11 for requirements
Page 8
NOTE
ABOUT YOUR OUTDOOR RADIANT HEATER
GENERAL DESIGN LAYOUT / CARTON CONTENTS
Models:
ORH15R
ORH18MR
ORH24LR
ORH32XLR
4
4
The packaging for this appliance should contain:
1. Outdoor Radiant Heater: a. Heater body b. Front radiating surface.
2. 1000mm Flexible power cord with three pin plug (tted)
1b
3
5
1a
6
Outdoor Radiant Heater
Operation & Installation Manual
7
5
2
3. Operation Indicator Light
4. Adjustable angle mounting bracket ttings (x2)
5. Mounting bracket locking plates (x2)
6. Operating & Installation Instructions
7. Remote Control
OPERATION
1� Before operating the heater for the rst time or after periods of non use ensure that the radiating surface is
clean and free of debris or dust see "Cleaning" on page 14.
2� Ensure that the GPO for the heater is in the "ON" position, then switch "ON" the power at the isolating switch
(if tted).
Ensure that the power switch on the right hand side of the appliance is set in the ‘I’ position when
installing.
Remote
control
hour
1 2
64
on off
Power
switch to ‘I’
position
Red
indicator
Rinnai 8 ORH OIM
Page 9
NOTE
NOTE
INSTALLATION
3� The red operation indicator will ash to indicate the heater is in Standby mode.
4� Point the remote control towards the indicator light area of the heater to operate it.
Press “On” button on the remote control to turn on the heater and the heater will begin to radiate infrared heat. The
red operation indicator will light and a beep will be heard.
The heater may take up to 15 minutes to reach maximum heat, depending on the area being
heated and the conditions.
5. Press “O” button to turn o the heater and the heater will be placed into standby. The red operation indicator
will ash and a beep will be heard.
6� Switch "OFF" the power at the isolating switch to turn o the heater. The operation indicator will go out.
The heater may take up to 30 minutes to fully cool down, depending on the area being heated and
the conditions.
DELAY OFF TIMER
With the heater ‘ON’, press button “1” on the remote control, the blue indicator light will light, the heater will be o
in 1 hour. The heater will be placed into standby after 1 hour. The available time sets are indicated in table below.
Button on remote control Blue Indicator light Description Min time = 1hr
Max time = 13 hrs
1
The heater will be OFF in 1 hour
To quit or cancel
2
The heater will be OFF in 2 hours
delay o timer, press
the same buttons
1 and 2
The heater will be OFF in 3 hours
you selected. Blue
indicator light should
4
1 and 4
6
1 and 6
2 and 6
1, 2 and 6
4 and 6
1, 4 and 6
The heater will be OFF in 4 hours
The heater will be OFF in 5 hours
The heater will be OFF in 6 hours
The heater will be OFF in 7 hours
The heater will be OFF in 8 hours
The heater will be OFF in 9 hours
The heater will be OFF in 10 hours
The heater will be OFF in 11 hours
be o.
hour
1 2
on off
64
2, 4 and 6
1, 2, 4 and 6
The heater will be OFF in 12 hours
The heater will be OFF in 13 hours
REMOTE CONTROL BATTERIES
1� Insert batteries before using the remote control. The battery type used is AAA (1.5 V).
2� Remove the battery cover at the rear of the remote control.
3� Insert the new batteries and make sure that the + and - terminals of the batteries are installed correctly.
4� Reattach the battery cover.
Rinnai 9 ORH OIM
Page 10
IMPORTANT
B
WARNING
INSTALLATION
REGULATORY REQUIREMENTS
The heater must be installed in accordance with the manufacturers installation instructions.
•
The heater MUST ONLY be installed or removed by an authorised person.
•
The heater MUST be installed in accordance with AS/NZS 3000 and all other applicable local municipal
•
building codes including OH&S requirements
UNPACKING
If any damage is present DO NOT INSTALL or OPERATE the appliance and contact your supplier
for advice.
APPROXIMATE HEATING AREA
Indoor Area Spot Heating
Dimension ORH15SR ORH18MR ORH24LR ORH32XLR
A 1030 1210 1490 1900
B 1700 2050 2650 3550
A
Heater
C
C 2150 2150 2150 2150
Outdoor Covered / Enclosed Area
Dimension ORH15SR ORH18MR ORH24LR ORH32XLR
A 1030 1210 1490 1900
B 1400 1600 2050 2750
C 2150 2150 2150 2150
OUTDOOR RADIANT HEATER MOUNTING
This outdoor radiant heater comes with a pair of stainless steel adjustable angle mounting brackets. The adjustable
angle enables the heater to be installed on vertical, horizontal and inclined surfaces.
Vertical wall mount
Horizontal ceiling mount
Inclined ceiling mount
The ideal mounting position is directly above the area to be heated with a longitudinal orientation and facing
vertically downwards. If this is not possible, the heater(s) can be mounted on a wall and angled downwards. For
this application ensure the mounting height is within 2.1m to 2.7m.
Correct Installation
Angled horizontal ceiling mount
Incorrect Installation
CEILINGCEILINGCEILINGCEILING
WALL
WALL
WALL
WALL
The heater must never be installed in the upwards or inwards facing position, the heating surface
must always be positioned to direct the heat in a downwards or outwards direction.
Rinnai 10 ORH OIM
Page 11
CLEARANCES
Same both ends
Same both ends
Same both ends
Minimum clearances when mounting the heater on A VERTICAL WALL�
Fans, lights and
220 Min.
1500 Min.
100 Min.
1000 Min. to surfaces (ie table tops, ect)
2100 Min. from floor
3000 Max. from floor (recommended)
Minimum clearances when mounting the heater parallel with A CEILING�
sprinkler fittings
MUST NOT
be below heater
INSTALLATION
600 Min.
Fans, lights and
175 Min
600 Min600 Min
1000 Min. to surfaces (ie table tops, ect)
2100 Min. from floor
3000 Max. from floor (recommended)
Minimum clearances when mounting the heater at an ANGLE TO A CEILING�
125 Min.
600 Min.
1500 Min.
sprinkler fittings
MUST NOT
be below heater
Fans, lights and
sprinkler fittings
MUST NOT
be below heater
600 Min.
1000 Min. to surfaces (ie table tops, ect)
2100 Min. from floor
3000 Max. from floor (recommended)
600 Min.
Rinnai 11 ORH OIM
Page 12
INSTALLATION
INSTALLATION METHOD
1� Open the packaging and carefully take the heater out and inspect for any damage.
2� Determine the mounting position for the heater, refer to "Approximate Heating Area" on page 10 "Outdoor
Radiant Heater Mounting" on page 10 and 11 to assist with the location of the heater.
3� Set the adjustable angle mounting brackets to desired angle:
For ceiling mounted installations the available mount angles are restricted to 0°, 15° and 30° only.
For wall mounted installations the available mount angles are restricted to 15°, 30° and 45° only.
0° 15° 45°30°
CeilingWall
4� Mark the position of the two brackets, using the following minimum recommended bracket spacing below to
determine the correct location.
A
Dimension (mm) ORH15SR ORH18MR ORH24LR ORH32XLR
A 530 ± 50 710 ± 50 990 ± 50 1400 ± 50
5. Install the brackets onto the nominated surface or structure using appropriate xing screws suitable for the
mounted surface material and able to support more than double the weight of the heater being installed, refer
to "Specications" on page 7.
6� Hang the heater on the brackets and rmly secure in place with the mounting bracket locking plates by
tightening the bolt A rst, and then bolt B as indicated below.
A
B
A
B
Rinnai 12 ORH OIM
Page 13
WARNING
IMPORTANT
CARE & MAINTENANCE
ELECTRICAL CONNECTIONS
The installation of electrical wiring, power outlets, and switches MUST BE performed by an
authorised electrical installer.
GPO Connection
The heater is provided with a power cord tted with a 3 pin plug (models ORH15SR, ORH18MR and ORH24LR
are tted with a 10 Amp plug and model ORH32XLR is tted with a 15 Amp plug) for connection to a dedicated
single-phase 240V AC~ 50HZ earthed power outlet. Before connection, make sure that specications of the power
outlet meet the requirements of those indicated on the appliance dataplate.
The power outlet MUST be equipped with an automatic circuit breaker with rated current not less than 16A.
For switching the heater "ON" or "OFF" an accessible All-pole disconnection switch of suitable power rating should
also be provided in accordance with wiring rules.
Direct Wired Connection
The heater is designed to also allow for direct connection to a suitably rated single-phase 240V AC~ 50HZ earthed
power supply. Before connection, make sure that specications of the power supply to the heater meet the
requirements of those indicated on the appliance dataplate.
The power supply MUST be equipped with an automatic circuit breaker with rated current not less than 16A.
The installation MUST be equipped with an accessible all-pole disconnection switch of suitable power rating
installed in accordance with wiring rules..
If the heater is being hard wired the circuit must be tted with an "ON/OFF" isolation switch, in accordance with
wiring rules.
LOCATION OF ELECTRICAL CONNECTION
Electrical connections or GPOs MUST NOT be located at the back of the heater. They MUST be located outside
the installation footprint of the units to reduce the eect of damage caused by heat build-up behind the heater
When mounted on an incline ensure the electrical connection is located at the lowest point of the heater.
Correct Installation
MULTIPLE INSTALLATIONS
For connection of more than one heater to a common "ON/OFF" isolation switch refer to your authorised electrical
installer�
Incorrect Installation
Ensure that the power switch on the right hand side of the appliance is set in the ‘I’ position when
installing.
Rinnai 13 ORH OIM
Page 14
CLEANING
WARNING
CAUTION
ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
NEVER IMMERSE THE APPLIANCE IN WATER.
Before operating the heater for the rst time or after extended periods of non use ensure that the
surfaces are clean and free of debris or dust.
Once the radiating surface are clean avoid touching to prevent any transfer of skin oils to the
heating surfaces as this may cause spotting or staining.
NEVER ATTEMPT TO CLEAN THE HEATER WHILE HOT, ALWAYS WAIT FOR IT TO COOL DOWN.
Regular removal of accumulated debris and dust will prevent unpleasant burnt odours and prevent spotting and
stains on the surfaces, do this as needed or once per year.
Water ingress protection allows for safe cleaning of the external heater casing using a typical low pressure garden
hose or wet cloth. ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
For more thorough cleaning of the surfaces a mild alcohol solution such as methylated spirits can be used, nish
o with a soft dry cloth or rag.
SAVE A SERVICE CALL
SYMPTOM CAUSE
Will not heat / No operation indicator Check power switch on the right side of appliance is turned on.
Check that power is connected and switched on.
Heater smells when rst used. This is caused by oil or dust left over from the manufacturing
process and will stop after a short time.
Faint smell for short periods after
This is normal and should stop after a short time.
turning on the heater.
Heater smells when turned on after
periods of non use.
Clinking noises when heater is turned
on and after being turned o.
Build up of debris and dust on the heater. Switch the heater o and
allow it to cool down and then clean.
This is expansion and contraction noises of the heaters metal
components and is normal.
Poor heating performance. Exposure to extreme ambient conditions such as high winds /
excessively cold temperatures can lower the heating performance
of an outdoor installation.
WHEN TO CALL FOR SERVICE
There are no user serviceable parts in this appliance, only an authorised person can such as a qualied electrician
can service or maintain this appliance.
SYMPTOM CAUSE
There is a burning smell and or
Turn o the heater, and contact Rinnai.
strange sounds (other than normal
expansion and contraction noises)
coming from the unit.
When associated circuit breaker
Turn o the heater, and contact your authorised electrical installer.
(safety, ground) is thrown or a fuse is
blown.
Poor heating performance. Incorrectly sized installation, contact your authorised electrical
installer�
Faulty heater element, turn o the heater, and contact Rinnai.
Will not heat / No operation indicator Check that power is connected and switched on, if still faulty, turn
o the heater, and contact Rinnai.
Rinnai 14 ORH OIM
Page 15
WARRANTY
Rinnai Outdoor Radiant Heater Product Warranty
NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
Notice to consumers under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benets provided by this Warranty are in addition to any other rights and remedies of a consumer
under the Australian Consumer Law and any other law which may apply to the Product.
Rinnai Australia Pty Ltd
1� WHAT IS COVERED BY THIS WARRANTY?
We warrant that your Rinnai Product purchased in Australia is free from defects in material and workmanship,
subject to the terms and conditions contained in this document.
2� WARRANTY PERIOD
This Warranty applies to any defect in your Rinnai Product which appears within the period:
(a) commencing on the installation date specied in the Compliance Certicate or, if the installation date
cannot be established to Rinnai’s satisfaction, commencing on the date 3 months after manufacture of
the Product; and
(b) determined in accordance with Schedule 1.
Any Product we repair or replace under this Warranty will only be warranted by us only for the balance of the
original Warranty Period. You may have statutory rights outside of the Warranty Period.
3� WHAT WE WILL DO
To honour this Warranty, we will:
(a) arrange for the Product to be repaired or replaced, at our option and expense, within a reasonable
period; or
(b) pay you an amount equivalent to the cost of repairing or replacing the Product.
If Rinnai provides you with either the replacement cost or replacement product, ownership of the original
product shall immediately transfer to Rinnai.
Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an
authorised Rinnai service provider to inspect the faulty product. Rinnai is not responsible for:
(a) costs for tradespeople that are not authorised Rinnai service providers; or
(b) any costs, including call-out costs for an authorised Rinnai service provider, associated with a product
which is determined upon inspection not to be covered by this warranty.
The consumer will be reimbursed by Rinnai for any reasonable costs associated with making a legitimate
warranty claim against Rinnai which are not otherwise specied above.
Enquiries relating to Warranty claims for Rinnai products or services must be made by contacting Rinnai
Australia’s National Sales and Service department. Contact details are on the back of this document.
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WARRANTY
4� WHAT WE NEED YOU TO DO
We need you to assist us with your claim by:
(a) providing us with sucient information to clearly identify the Product such as a Certicate of Compliance,
proof of purchase or other substantially similar document;
(b) providing us with a document which establishes that the Product was installed in accordance with the
Manual and all applicable Regulations (we recommend that you provide us with a clear and legible
Compliance Certicate for the Product);
(c) reading clause 6 of this Warranty to ensure that none of the Exclusions in this section apply.
5. WARRANTY CONDITIONS
(a) This warranty applies to products which are manufactured on or after the date of publication of this
warranty but before the next date of publication of this warranty. Please contact Rinnai’s Technical and
Spare Parts department for further information about the warranty booklet publication dates.
(b) All terms of this warranty are eective from date of completion of installation. The attending service
person reserves the right to verify this date by requesting a proof of purchase or a copy of the certicate
of compliance prior to the commencement of any warranty work. Where the date of completion of
installation is not known, this warranty will commence two months after the date of manufacture. The
date of manufacture is on the dataplate of the appliance.
Note: Certicates of compliance must be issued by the installer by law in all States and Territories of Australia.
(c) All Rinnai heating and cooling appliances must be installed, commissioned, serviced, repaired and
removed in accordance with the manufacturers installation instructions, current AS 3000, AS 3500 and
AS 5601, local regulations and municipal building codes by persons authorised by local regulations to
do so.
(d) All appliances must be installed, operated and maintained in accordance with Installation / Operation
Manual, and other technical or sales literature (“Manufacturer’s Instructions”).
(e) Any inspection, service, repair or replacement activities associated with warranty on Rinnai products
must be authorised by Rinnai Australia before commencement.
(f) The warranty applies only to the components supplied by Rinnai. It does not apply to components
supplied by others, such as, isolating valves, electrical switches, pipe work, electrical cables, fuses and
where applicable, ue systems supplied by others, but not limited to these.
(g) Where the appliance has not been sited in accordance with the installation instructions or installed such
that normal service access is dicult, a service charge will apply. If at the discretion of the attending
service person, access is deemed dangerous service will be refused. Any work required to gain
reasonable access to the appliance will be chargeable by the attending service person (for example,
removal of cupboards, doors, walls, trees, shrubs or the use of special equipment to move components
to oor level, but not limited to these).
(h) Where a product or a failed component is replaced under warranty, the time remaining on the original
Product warranty period will continue to apply and the replacement product or part will be subject to the
original product warranty period.
(i) Rinnai reserve the right to transfer functional components from defective appliances if they are suitable.
(j) Rinnai reserve the right to have the installed Product returned to the factory for inspection.
Rinnai 16 ORH OIM
Page 17
WARRANTY
6� EXCLUSIONS
No warranties except those implied and that by law cannot be excluded are given by Rinnai in respect of
Goods supplied. Where it is lawful to do so, the liability of Rinnai for a breach of a condition or warranty is
limited to the repair or replacement of the Goods, the supply of equivalent Goods, the payment of the cost of
repairing or replacing the Goods or acquiring equivalent Goods as determined by Rinnai.
This Warranty does not apply if the Product is outside Australia or if the claim is wholly or partly attributable
to any:
(a) defect in installation of the Product or any failure to install, use, service, maintain and repair the Product,
in accordance with the Manual and all applicable Regulations;
(b) misuse of the Product including use of the Product for purposes other than its intended purpose, use
of the Product contrary to the Manufacturer’s Instructions, and use of the Product after it becomes
apparent that it requires service, maintenance or repair;
(c) accidental damage from external sources including re, theft and explosion;
(d) acts of God and damage or corrosion to the Product caused by environmental conditions including
excessive moisture, acid rain, airborne fallout, stones, salt, sand, hail, wind, storms, lightning, oods,
infestation by rodents or other vermin;
(e) modication of the Product in a manner not authorised by Rinnai;
(f) incorporation of parts other than Rinnai parts or other parts authorised by Rinnai;
(g) normal wear and deterioration, having regard to the operating environment of the Product, including
discolouration;
(h) failure to respond in a timely manner to any malfunction of the Product;
(i) failure due to abuse or misuse, improper maintenance, failure to maintain or improper storage.
(j) failure or damage caused by alterations, service or repair work carried out by persons other than Rinnai
service persons or service agents.
(k) where it is found that there is no fault with the Product and the issue is related to the installation or is due
to the failure of electric or gas supplies.
(l) faults or substandard performance resulting from operation outside the manufacturer’s instructions will
not be covered under this warranty.
(m) parts not supplied by Rinnai. ie. power supply faults - power isolation, refrigeration piping - drain lines
etc�
7� DEFINITIONS
“Domestic Use” means use of the Product for the climatic comfort of humans in:
(a) ordinary domestic residential premises, such as houses or apartments; and
(b) individual motel units, hotel rooms, caravans, mobile homes, and rooms in nursing homes, retirement
village complexes, schools and other care institutions and like accommodation.
“Commercial Use” means any use of the Product for the climatic comfort of humans that is not Domestic
Use�
“Product” means the Outdoor Radiant Heater manufactured by us and supplied with this Warranty in
Australia, and used exclusively in Australia.
Schedule 1 – Warranty Period
Rinnai Outdoor Radiant Heater Products Parts and Labour
Domestic Use 3 years
Commercial Use 1 year
Rinnai 17 ORH OIM
Page 18
NOTES
Rinnai 18 ORH OIM
Page 19
NOTES
Rinnai 19 ORH OIM
Page 20
CONTACTS
Rinnai Australia Pty Ltd
ABN 74 005 138 769 | AU24752
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
Tel: (03) 9271 6625
Fax: (03) 9271 6622
National Help Line
Tel: 1300 555 545* Fax: 1300 555 655
Monday to Friday, 8.00 am to 5.00 pm EST.
*Cost of a local call higher from mobile or public phones.
For further information visit www.rinnai.com.au
or email enquiry@rinnai.com.au
Rinnai has a Service and Spare Parts network with
personnel who are fully trained and equipped to give
the best service on your Rinnai appliance. If your
appliance requires service, please call our National
Help Line.
With our policy of continuous improvement, we
reserve the right to change, or discontinue at any time,
specifications or designs without notice.
Rinnai 20 ORH OIM Issue 2 - November 2019
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