Rinnai Neo Series Operation Manual

Neo

Operation guide

Inbuilt and freestanding models

For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).

Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150

Phone: [phone], Fax: [phone]
Email: [e-mail]
Web: www.rinnai.co.nz
www.youtube.com/rinnainz
www.facebook.com/rinnainz

For installations into a combustible opening, a Rinnai zero
clearance box and flue kit are mandatory. Appliance must be
installed with a Rinnai approved flue system.

This appliance shall be installed in accordance with:

- Manufacturer’s installation instructions

- AS/NZS 5601.1 Gas Installations

- Local regulations and municipal building codes

Installation, servicing and repair shall be carried out only by
authorised personnel.

Please retain this manual for future reference.

WARNING

Improper installation, adjustment, alteration, service or
maintenance can cause property damage, personal injury or loss of
life.

Important:

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About your Rinnai Neo .................................... 4

Safety ............................................................... 5

Location and clearances .................................. 7

Mantels and surrounds .................................... 8

Hearths ............................................................ 8

General information ........................................ 9

Wireless controller .......................................... 10

Wireless controller display .............................. 11

Operation of your Neo .................................... 12

Modes of operation ......................................... 13

Programming your controller ......................... 14

Operation using your controller ..................... 15

Operation without the controller ................... 16

Gas/electricity failure during operation .......... 17

Troubleshooting .............................................. 18

Abnormal flame pattern .................................. 19

Commissioning ............................................... 20

Installer details ................................................ 21

Limited Warranty ............................................. 22

4 | Neo operation guide: 11907-E 05-14

About your Rinnai Neo

Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo range
combines modern good looks with the latest advances in technology.

A glass dress guard creates
protection without obstructing
the view

Mix and match from a range of
framing options

Low standby power, less than
3 W

The intelligent electronic timer remote (ETR)
provides unmatched control of your appliance.

Control panel

Up to 6.94 kW heat output—will
warm large areas

Convection fan helps to
circulate heat more efficiently

Mix and match from a range
of framing options

A choice of contemporary
and classic framing options
are available—has the added
benefit of being able to
interchange the frames at a
later stage.

Child lock function

Neo ETR models have a built­in child lock function that
requires pressing two buttons
at the same time to operate the
appliance. This function cannot
be overridden. To turn the
controller on, press PWR and
OK at the same time. To turn
the controller off, press PWR.

General description

Your Neo is a burning log effect,
gas fire with a natural draft
combustion system, intended
for use with NG and ULPG.

Temperature control is
achieved by pressing the up
or down arrows on the manual
control panel or via the wireless
controller.

This heater has an electronic
ignition with intermittent pilot.
The pilot is only on when the
heater is in operation.

Air for combustion is drawn
from the room. By-products
of combustion are exhausted
via the flue discharge vent
when installed in a masonry
chimney, or when installed in
a zero clearance box or as a
freestanding unit, through a
100 mm x 150 mm flue to the
outside of the house.

This appliance is modular and
consists of an ‘engine’ that
is utilised in any of the three
configuration types as listed.

Fireplace: Masonry
installation

The appliance is directly
mounted into an existing

masonry fire place or a non­combustible masonry enclosure
that has a chimney.

Zero clearance (mock
chimney) installation

The appliance is fitted within
a zero clearance box then
inserted into a wall or other
suitable structure.

Freestanding installation:
Plinth or console

The appliance is housed in a
decorative fabricated sheet
metal box that is intended to be
freestanding and not inbuilt.

Premium Classic
frame (inbuilt
models only)

Contemporary frame

Neo operation guide: 11907-E 05-14 | 5

Safety

Important

This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.

- The heater must not be used if the glass or panels are damaged

- Do not place articles on or against this appliance

- Do not use or store flammable materials near this appliance

- Do not modify this appliance

- Do not spray aerosols in the vicinity of this appliance while it is in operation

WARNING

Do not allow anyone
to sit, lean or sleep
directly in front of the
appliance.

Children should be supervised at
all times to ensure they do not play
with the appliance. Hand or body
contact with the appliance must
be avoided.

Do not allow anyone to post
articles through into the heater.

This appliance must not be used
for any other purpose other than
heating

Do not restrict warm air
discharge by placing articles in
front of the appliance.

The glass dress guard must be fitted to this
appliance to reduce risk of serious burns
and no part of it should be permanently
removed.

6 | Neo operation guide: 11907-E 05-14

Do not use or store flammable
materials near this appliance.

Combustible materials must not
be placed where the heater could
ignite them.

Do not spray aerosols while the
appliance is operating. Most
contain butane gas which can
be a fire hazard if used near the
appliance.

A dedicated 240 V earthed 10 A
power point must be used with
this appliance. Do not use power
boards or double adaptors to
operate this appliance.

Do not place containers of liquid
on top of the appliance. Water
can cause extensive damage and
create an electrocution hazard.

Do not place articles on or
against this appliance.

SAFETY DEVICES

- Overheat switches: When the heater gets too hot during operation (for example; when the
air outlet louvres are blocked), the overheat safety switches will turn off the gas and will only
allow the heater to restart when it has cooled down.

- Electrical fuse: The electrical circuits are protected by a fuse.

- Flame failure sensing system: This device automatically cuts off the gas supply to the heater

in the event the heater does not ignite after several attempts—this is to prevent gas building
up inside the unit.

- Power failure: In the event of a power failure or power cut, the gas valves will automatically
close and shut down the unit.

Neo operation guide: 11907-E 05-14 | 7

Clearances

The clearances listed below, measured from the edge of the inner glass, are
minimum clearances unless otherwise stated.

While the heater is operating

The appliance must not be installed where
curtains or other combustible materials could
come into contact with the heater.

The 1000 mm clearance above, for the inbuilt
model, is the clearance to the ceiling. The
400 mm side clearance includes side walls.

Floor protection

Heat from this fire may over time affect
the appearance of some materials used for
flooring, such as, carpet, vinyl, cork or timber.
This may be amplified if the air contains
cooking vapours or cigarette smoke. To avoid
this occurring, it is recommended that a mat
be placed in front of this appliance.

Hearths

A hearth is not necessary, but can be used for
decorative purposes or protection of sensitive
flooring. A hearth, if installed, must not
obscure the front of the fire.

TV installation above the fireplace

The Neo has a fan that distributes warm air
from the top of the appliance out into the
room. As warm air is dispersed outwards, as
opposed to directly upwards, installation of a
TV may be an option.

Generally the bottom of the television recess
should be at least 400 mm above the fire.
Contact the television supplier to check
clearances. Some television manufacturers
have warranty conditions that state a
television is not to be installed above a
fireplace.

For further information, please contact
Rinnai or refer to the installation manual. This
illustrates recommended minimum clearances
when installing a TV directly above the unit or
into a recess.

400 mm

10 mm

1000 mm

400 mm

400 mm

10 mm

75 mm

Neo inbuilt clearances

Neo freestanding clearances