Rinnai Neo Operation Manual

Neo

Operation guide

Inbuilt and freestanding models

For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).

Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150

Phone: [phone], Fax: [phone]
Email: [e-mail]
Web: www.rinnai.co.nz, www.youtube.com/rinnainz
www.facebook.com/rinnainz

For installations into a combustible opening, a Rinnai zero
clearance box and flue kit are mandatory.

Appliance must be installed with a Rinnai approved flue system.

This appliance shall be installed in accordance with:

- Manufacturer’s installation instructions

- AS/NZS 5601.1 Gas Installations

- Local regulations and municipal building codes

Installation, servicing and repair shall be carried out only by
authorised personnel.

Please retain this manual for future reference.

WARNING

Improper installation, adjustment, alteration, service or
maintenance can cause property damage, personal injury or loss of
life.

Important:

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About your Rinnai Neo .................................... 4

Safety ............................................................... 5

Location and clearances .................................. 7

Mantels and surrounds .................................... 8

Hearths ............................................................ 8

General information ........................................ 9

Wireless controller .......................................... 10

Wireless controller display .............................. 11

Operation of your Neo .................................... 12

Modes of operation ......................................... 13

Programming your controller ......................... 14

Operation using your controller ..................... 15

Operation without the controller ................... 16

Gas/electricity failure during operation .......... 17

Troubleshooting .............................................. 18

Abnormal flame pattern .................................. 19

Commissioning ............................................... 20

Installer details ................................................ 21

Limited Warranty ............................................. 22

4 | Neo operation guide: 11907-E 05-14

About your Rinnai Neo

Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo range
combines modern good looks with the latest advances in technology. Impressively it’s
the first natural draft fireplace available in New Zealand with a greater than 4-star energy
rating across all installations.

A glass dress guard creates
protection without obstructing
the view

Mix and match from a range of
framing options

Low standby power, less than
3 W

The intelligent electronic timer remote (ETR)
provides unmatched control of your appliance.

Control panel

Up to 6.94 kW heat output—will
warm large areas

Convection fan helps to
circulate heat more efficiently

Mix and match from a range of
framing options

A choice of contemporary and
classic framing options are
available—has the added benefit
of being able to interchange the
frames at a later stage.

Child lock function

Neo ETR models have a built-in
child lock function that requires
pressing two buttons at the same
time to operate the appliance. This
function cannot be overridden. To
turn the controller on, press PWR
and OK at the same time. To turn
the controller off, press PWR.

General description

Your Neo is a burning log effect,
gas fire with a natural draft
combustion system, intended
for use with NG and ULPG. The
burning log effect is achieved
using one single main burner with
strategically placed imitation logs
and granules. The burner, logs, and
granules are contained in a glass
fronted, sealed burner box.

Temperature control is achieved
by pressing the up or down arrows
on the manual control panel or via
the wireless controller.

This heater has an electronic
ignition with intermittent pilot.
The pilot is only on when the
heater is in operation.

Air for combustion is drawn
from the room. By-products of
combustion are exhausted via the
flue discharge vent when installed
in a masonry chimney, or when
installed in a zero clearance box

or as a freestanding unit, through
a 100 mm x 150 mm flue to the
outside of the house.

This appliance is modular and
consists of an ‘engine’ that
is utilised in any of the three
configuration types as listed.

Fireplace: Masonry installation

The appliance is directly mounted
into an existing masonry fire place
or a non-combustible masonry
enclosure that has a chimney.

Zero clearance (mock chimney)
installation

The appliance is fitted within a zero
clearance box then inserted into a
wall or other suitable structure.

Freestanding installation: Plinth
or console

The appliance is housed in a
decorative fabricated sheet
metal box that is intended to be
freestanding and not inbuilt.

Premium Classic
frame (inbuilt
models only)

Contemporary frame

Neo operation guide: 11907-E 05-14 | 5

Safety

Important

This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.

- The heater must not be used if the glass or panels are damaged

- Do not place articles on or against this appliance

- Do not use or store flammable materials near this appliance

- Do not modify this appliance

- Do not spray aerosols in the vicinity of this appliance while it is in operation

WARNING

Do not allow anyone
to sit, lean or sleep
directly in front of the
appliance.

Children should be supervised at
all times to ensure they do not play
with the appliance. Hand or body
contact with the appliance must
be avoided.

Do not allow anyone to post
articles through into the heater.

This appliance must not be used
for any other purpose other than
heating

Do not restrict warm air
discharge by placing articles in
front of the appliance.

The glass dress guard must be fitted to this
appliance to reduce risk from serious burns
and no part of it should be permanently
removed.

6 | Neo operation guide: 11907-E 05-14

Do not use or store flammable
materials near this appliance.

Combustible materials must not
be placed where the heater could
ignite them.

Do not spray aerosols while the
appliance is operating. Most
contain butane gas which can
be a fire hazard if used near the
appliance.

A dedicated 240 V earthed 10 A
power point must be used with
this appliance. Do not use power
boards or double adaptors to
operate this appliance.

Do not place containers of liquid
on top of the appliance. Water
can cause extensive damage
to the appliance and create an
electrocution hazard.

Do not place articles on or
against this appliance.

SAFETY DEVICES

- Over heat switches: When the heater gets too hot during operation (for example; when the air outlet louvres
are blocked), the over heat safety switches will turn off the gas and will only allow the heater to restart when it
has cooled down.

- Electrical fuse: The electrical circuits are protected by a fuse.

- Flame failure sensing system: This device automatically cuts off the gas supply to the heater in the event the

heater does not ignite after several attempts—this is to prevent gas building up inside the unit.

- Power failure: In the event of a power failure or power cut, the gas valves will automatically close and shut
down the unit.

Neo operation guide: 11907-E 05-14 | 7

Location and clearances

The main points governing location are flueing and warm air distribution. The heater
must not be installed where curtains or other combustible materials could come into
contact with the appliance. In some cases curtains may need restraining.

The appliance is not suitable for areas where painting is taking place, or in places such as hairdressing salons,
where there may be fluff and dust, and where aerosols are used. The Neo gas fireplace is not designed to be built
into bookcases.

Floor protection

Heat emanating from this heater may over time affect the appearance of some materials used for flooring, such
as, carpet, vinyl, cork or timber. This may be amplified if the air contains cooking vapours or cigarette smoke. To
avoid this occurring, it is recommended that a mat be placed in front of this appliance.

Clearances from combustibles while the heater is operating

The clearances listed below, taken from the edge of the glass, are minimum clearances unless otherwise stated.

400 mm

1000 mm

400 mm

400 mm

Neo freestanding clearances—freestanding models can be positioned directly on the floor

Neo inbuilt clearances

8 | Neo operation guide: 11907-E 05-14

Mantels and surrounds

Mantels and surrounds, made of combustible materials, are allowed providing they are
outside the minimum clearances shown below. Due to the number of different sized Neo
frames, the dimensions are taken from the edge of the glass.

A

C

B

D

E

F

Hearths

A hearth is not necessary, but can be used for decorative purposes or protection of
sensitive flooring if required. It must not obscure the front of the fire.

A Mantel height from top of glass 400 mm minimum

B Mantel depth at A - 400 mm (vertical clearance) 250 mm maximum

For every 50 mm of added mantel depth, there must be an additional 100 mm of vertical
clearance. For example; a mantel depth (B) of 350 mm will require 600 mm (A) of vertical
clearance.

C Surround from side of glass 200 mm minimum

D Surround projection at C - 200 mm (side clearance) 250 mm maximum

E Minimum mantel height from floor (when heater is mounted on

the floor)

910 mm maximum

F Minimum width for surround 915 mm minimum