Rinnai KWL503 User Manual
Continuous Flow Water Heaters
WARRANTY BOOKLET
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Rinnai Continuous Flow Water Heating Products Warranty
Warranty Terms
The bene ts to the consumer given by this warranty are in addition to all other rights
and remedies of the consumer under a law in relation to the goods or services to which
the warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Given installation and application is in accordance with the manufacturer’s speci cations
and instructions as published at the date of installation, Rinnai will repair or replace
goods free of charge in the event of defects arising from faulty materials and/or
workmanship in accordance with the Warranty Terms in Tables 1 and 2, De nitions,
Warranty Conditions and Exclusions stated in this document.
Rinnai is responsible for reasonable costs associated with legitimate warranty claims,
including call-out of an authorised Rinnai service provider to inspect the faulty product.
Rinnai is not responsible for:
(a) costs for tradespeople that are not authorised Rinnai service providers; or
(b) any costs, including call-out costs for an authorised Rinnai service provider,
associated with a product which is determined upon inspection not to be covered
by this warranty.
The consumer will be reimbursed by Rinnai for any reasonable costs associated with
making a legitimate warranty claim against Rinnai which are not otherwise speci ed
above.
Enquiries relating to Warranty claims for Rinnai products or services must be made by
contacting Rinnai Australia. Contact details are on the back of this document.
Rinnai Hot Water Warranty 03
TABLE 1 - Continuous Flow Water Heaters
(4)
ries
Accesso-
lers
Water
Control-
Saver
Start®
Water
Smart-
All other
components
Heat
Exchanger
(2)
(2)
3 Years 3 Years 1 Year
12 Years 3 Years
(2)
(2)
(2)
3 Years 3 Years 1 Year
3 Years
3 Years
1 Year 1 Year 1 Year 1 Year
(1)
(2)
10 Years 3 Years
3 Years
(2)
3 Years
(2)
3 Years
(2)
All INFINITY Models All B Series Models All HD / HDC Models
All other
components
Heat
Exchanger
All other
components
Heat
Exchanger
(3)
Water Heaters
Continuous Flow
Parts 12 Years 3 Years
Domestic
Parts 1 Year 1 Year 1 Year 1 Year 5 Years
Labour 3 Years
Use
Labour 1 Year 1 Year 1 Year 1 Yea r 1 Year 1 Year 1 Yea r 1 Year 1 Year
Use
Commercial
(1) One (1) year warranty on Heat Exchanger when pre-set to 85 or 95ºC. (2) 5 Years if two or more controllers are installed in domestic applications. (3) The models in this table are
unsuitable for solar hot water applications. Any failure or service issue when installed in a solar hot water application is not covered by warranty. Exceptions to this are HD/HDC
models for Rinnai Demand Duo commercial applications using solar boosting and models in this table converted by Rinnai speci cally for solar applications and for use in Rinnai
solar hot water systems. See Conditions and Exclusions for more details. (4) Accessories include pipe covers, recess boxes, security brackets and ue diverters and coaxial ueing.
04 Rinnai Hot Water Warranty
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