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Continuous Flow Water Heaters
WARRANTY BOOKLET
Register online at www.rinnai.com.au
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Rinnai Continuous Flow Water Heating Products Warranty
Warranty Terms
The bene ts to the consumer given by this warranty are in addition to all other rights
and remedies of the consumer under a law in relation to the goods or services to which
the warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Given installation and application is in accordance with the manufacturer’s speci cations
and instructions as published at the date of installation, Rinnai will repair or replace
goods free of charge in the event of defects arising from faulty materials and/or
workmanship in accordance with the Warranty Terms in Tables 1 and 2, De nitions,
Warranty Conditions and Exclusions stated in this document.
Rinnai is responsible for reasonable costs associated with legitimate warranty claims,
including call-out of an authorised Rinnai service provider to inspect the faulty product.
Rinnai is not responsible for:
(a) costs for tradespeople that are not authorised Rinnai service providers; or
(b) any costs, including call-out costs for an authorised Rinnai service provider,
associated with a product which is determined upon inspection not to be covered
by this warranty.
The consumer will be reimbursed by Rinnai for any reasonable costs associated with
making a legitimate warranty claim against Rinnai which are not otherwise speci ed
above.
Enquiries relating to Warranty claims for Rinnai products or services must be made by
contacting Rinnai Australia. Contact details are on the back of this document.
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TABLE 1 - Continuous Flow Water Heaters
(4)
ries
Accesso-
lers
Water
Control-
Saver
Start®
Water
Smart-
All other
components
Heat
Exchanger
(2)
(2)
3 Years 3 Years 1 Year
12 Years 3 Years
(2)
(2)
(2)
3 Years 3 Years 1 Year
3 Years
3 Years
1 Year 1 Year 1 Year 1 Year
(1)
(2)
10 Years 3 Years
3 Years
(2)
3 Years
(2)
3 Years
(2)
All INFINITY Models All B Series Models All HD / HDC Models
All other
components
Heat
Exchanger
All other
components
Heat
Exchanger
(3)
Water Heaters
Continuous Flow
Parts 12 Years 3 Years
Domestic
Parts 1 Year 1 Year 1 Year 1 Year 5 Years
Labour 3 Years
Use
Labour 1 Year 1 Year 1 Year 1 Yea r 1 Year 1 Year 1 Yea r 1 Year 1 Year
Use
Commercial
(1) One (1) year warranty on Heat Exchanger when pre-set to 85 or 95ºC. (2) 5 Years if two or more controllers are installed in domestic applications. (3) The models in this table are
unsuitable for solar hot water applications. Any failure or service issue when installed in a solar hot water application is not covered by warranty. Exceptions to this are HD/HDC
models for Rinnai Demand Duo commercial applications using solar boosting and models in this table converted by Rinnai speci cally for solar applications and for use in Rinnai
solar hot water systems. See Conditions and Exclusions for more details. (4) Accessories include pipe covers, recess boxes, security brackets and ue diverters and coaxial ueing.
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De nitions
Domestic Use:
The warranty periods that are allocated under “Domestic Use” are based on hot water
usage patterns of a typical family.
Rinnai “Domestic Use: warranty periods apply to:
1. Water heaters installed to supply heated water to domestic dwellings.
2. Water heaters installed to supply heated water to commercial installations
such as motel units, hotel rooms, caravans, mobile homes, nursing homes,
retirement village complexes and other care institutions and like
accommodation provided that maximum delivery temperatures do
not exceed 65ºC and that the hot water systems are not installed as
component(s) of centralised bulk hot water systems and the installation
does not incorporate building ow and return systems (not including
Smartstart®).
Commercial Use:
The warranty periods that are allocated under “Commercial Use” are for applications other
than domestic use and include premises such as commercial and industrial buildings,
cafes, caravan parks and sporting complexes, but not limited to these.
Rinnai “Commercial Use” warranty applies to:
1. Water heater(s) supplying central shower blocks.
2. Water heater(s) supplying kitchens used for the bulk preparation of food.
3. Water heater(s) delivery temperatures pre-set to exceed 65ºC
4. Water heater(s) used in commercial or industrial heating processes.
5. Water heater(s) used in hydronic space heating installations.
6. Any application that uses Rinnai water heater(s) in conjunction with building
ow and return systems (not including Smartstart®).
7. Water heater(s) installed as component(s) of centralised bulk hot water system(s).
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Warranty Conditions
1. This warranty applies to products which are manufactured on or after the date of
publication of this warranty but before the next date of publication of this warranty.
2. All terms of this warranty are e ective from date of completion of installation of the
appliance(s) and the attending service person reserves the right to verify this date by
requesting proof of purchase or a copy of the certi cate of compliance prior to the
commencement of any warranty work. Where the date of completion of installation is
not known, then this warranty will commence 2 months after the date of manufacture.
The date of manufacture is stated on the dataplate of the appliance.
Note: Certi cates of compliance must be issued by the installer by law in all States and
Territories of Australia.
3. All Rinnai water heating components must be installed, commissioned, serviced,
repaired and removed in accordance with the manufacturers installation instructions,
current AS 3000, AS 3500, AS 5601, local regulations and municipal building codes by
persons authorised by local regulations to do so.
4. All Rinnai water heaters must be operated and maintained in accordance with
manufacturers operating instructions.
5. Any inspection, service, repair or replacement activities associated with warranty on
Rinnai products must be authorised by Rinnai Australia before commencement.
6. The warranty applies only to the components supplied by Rinnai. It does not apply to
components supplied by others, such as pressure limiting valves, isolating valves, non
return valves, electrical switches, pipework, electrical cables and fuses, but not limited
to these.
7. Where the appliance has not been sited in accordance with the installation instructions
or installed such that normal service access is di cult, a service charge will apply. If at
the discretion of the attending service person, access is deemed dangerous, service
will be refused. Any work required to gain reasonable access to the appliance will be
chargeable by the attending service person (for example, removal of cupboards,
doors, walls, or the use of special equipment to move components to oor level, but
not limited to these).
8. Where a failed component is replaced under warranty, the balance of the original
appliance warranty will remain e ective. The replacement part or appliance does not
carry a new warranty.
9. Rinnai reserve the right to have the installed product returned to the factory for
inspection.
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10. This warranty applies to water heaters connected to a water supply where the water
chemistry and impurity levels do not exceed the limits speci ed in Table 2. The water
supply from water utilities is deemed to comply with these requirements.
11. For solar hot water applications, the models in Table 1 must be converted by Rinnai to
be solar compatible and must be installed as a component of a Rinnai solar hot water
system. If the appliance is converted for solar hot water applications after it is rst
installed, the balance of the original warranty in Table 1 will remain e ective.
TABLE 2 - WATER CHARACTERISTICS
Rinnai
water heater
system type
Continuous ow
water heaters
Total
Dissolved
Solids
(TDS)
mg/Litre
or ppm
Not
Applicable
Hardness
(as
CaCO3)
mg/Litre
or ppm
200
Saturation
Index
(Langelier)
+0.4 to -1.0 @
O
65
C
pH
5.5 to
9.5
Dissolved
CO2
mg/Litre
or ppm
18
Chlorides
mg/Litre
or ppm
Not
Applicable
Warranty Exclusions
No warranties except those implied and that by law cannot be excluded are given by
Rinnai in respect of Goods supplied. Where it is lawful to do so, the liability of Rinnai for a
breach of a condition or warranty is limited to the repair or replacement of the Goods, the
supply of equivalent Goods, the payment of the cost of repairing or replacing the Goods
or acquiring equivalent Goods as determined by Rinnai.
All hot water systems
The following exclusions apply to all Rinnai water heating systems. They may cause the
warranty to become void and will result in a service charge and costs of parts (if required):
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or failure to maintain
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3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons
other than Rinnai Service persons or service agents.
5. Where it is found that there is no fault with the water heater and the issues is related
to the plumbing installation or is due to the failure of water, electric or gas supplies or
corrosive atmosphere.
6. Where the water heater has failed directly or indirectly as a result of excessive water
pressure, negative water pressure (partial vacuum) or water pressure pulsation.
7. Operating the water heater and components when not completely lled with water.
8. This warranty does not apply to water heaters connected to water supplies if the water
chemistry and impurity levels exceed the limits speci ed in Table 2. Examples of water
supplies where chemistry and impurity levels may exceed the limits speci ed in Table 2
include but are not limited to private bores, private dams and water from water utilities
where the chemistry is deliberately altered by parties other than the water utility before
supplying the water heater.
9. This warranty does not apply to damage caused by sludge and/or sediment in the
water supply.
10. Labour costs incurred due to a Rinnai Service person or service agent performing
checks which should have been carried out by the customer in accordance with the
Customer Instructions and where no defect is found.
11. All warranty if Rinnai continuous ow water heaters are used as components in non
Rinnai water heating systems. Examples include (but are not limited to): The use of
Rinnai continuous ow water heaters in conjunction with storage cylinders and/or
pumps and/or control systems and any associated plumbing hardware speci ed and
supplied by others.
This exclusion does not apply if the system speci cations and subsequent warranty
terms and conditions have been agreed to in writing by Rinnai Australia Engineering
and Technical Group.
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Need a Service?
Rinnai appliances like any, bene t
from regular maintenance in order
to maximise ongoing performance.
We recommend that our appliances
are serviced at least every 2 years to
minimise any potential down time,
ensure safety of the product and ultimately
prolong the life span of the unit.
To support this, our highly experienced
1st-Care Service Team are available to
assist with any of your ongoing service
and installation needs.
Call 1st-Care on 1300 555 545 to make a booking
SEND US YOUR PHOTOS!
Proud of your Rinnai appliance installation?
If you think that your Rinnai appliance installation
is worthy of showcasing, then why not send us a
photo or two! All you need is a computer and a
digital camera.
Once you’ve selected the best shots:
1. Go on-line at rinnai.com.au
2. Click the Promotions section
3. Click on the send us your photos icon
and follow the prompts
Cheers
Rinnai Marketing Team
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Heating Solutions for indoors
Rinnai Energysaver® Power Flued Gas Heating
The Rinnai Energysaver® range of Power Flued heaters achieve an ideal balance of an even
spread of warm clean air throughout the room, at e ciency levels which out perform most
other heating systems. Thermostatically controlled for true peace of mind, the new Rinnai
Energysavers o er the ultimate in comfort and safety.
• E ciency rating between 4.2 - 4.3 Stars
• Superior indoor air quality with zero emissions into the room
• Power Flued allowing exibility with multiple installation options
• Full Electronic Thermostatic Control
• Dual Digital Timers with Pre-Heat and Ecomony Modes
• Inbuilt Humidi er Tray
• Child Lock prevents unwanted access
For further information or to download a brochure see www.rinnai.com.au
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Decorative Solutions for outdoors
Rinnai Luminaire Outdoor Gas Flame Fire
The Rinnai Luminaire is set to revolutionise outdoor entertaining as we know it. With a full
range of installation options, this new decorative outdoor ame re will suit any external
setting. Available as a simple freestanding re or with single or double sided (see-through)
cabinets with optional doors.
• Flexible design options that enable installation virtually anywhere outdoors
• Has a large natural ickering ame through a layer of white stones
• Simple ignition with variable ame e ect control
• Constructed from quality durable materials
• LPG unit can run on 9kg gas bottle with a simple connection the same as standard BBQs
• Can be converted to Natural Gas and permanently plumbed for convenience
• Suitable for both domestic and commercial hospitality installations
For further information or to download a brochure see www.rinnai.com.au
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RINNAI AUSTRALIA PTY. LTD
ABN 74 005 138 769
10-11 Walker Street
Braeside VIC 3195
National Helpline
National (Mon-Fri 8am - 6pm EST)
Phone: 1300 555 545 Fax: 1300 555 655
For further information visit
www.rinnai.com.au
JUNE 201324.06 .13
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