Page 1
This appliance shall be installed in accordance with:
x Manufacturers Installation Instructions
x Municipal Building Codes
x AS/NZS 3000 Wiring Rules
x AS/NZS 3500.4 Plumbing and Drainage
x Any other local relevant Statutory Regulation
Installation and Service must be performed by an authorised person.
THIS APPLIANCE IS NOT SUITABLE FOR USE AS A POOL OR SPA HEATER.
4 Star Gas Storage Hot Water Heater
Models: GHF4135N
GHF4170N
WMKA 21244
Operation / Installation Manual
All Rinnai gas products
are A.G.A. certified.
This appliance shall be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 3500 & AS/NZS 5601
• Local Regulations and Municipal Building Codes including local OH&S requirements
This appliance must be installed, maintained and removed by an Authorised Person.
This appliance is not suitable for use as a pool heater.
For continued safety of this appliance it must be installed operated and maintained in
accordance with the manufacturers instructions.
This Appliance complies
with AS 3498
IAPMO Lic WM - 022424
Operation & Installation Manual
Rinnai 4 Star Gas Storage Water Heater
Models - GHF4135N /GHF4170N
Page 2
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Rinnai Australia 1 Operation & Installation Manual
REGULATORY INFORMATION..............................................................................................2
WARNING ABOUT HOT WATER........................................................................................... 2
CUSTOMER OPERATING INSTRUCTIONS ..........................................................................3
Operating Instructions..................................................................................................................................3
Water Quality................................................................................................................................................ 3
How Long Will The Heater Run....................................................................................................................3
How Does My System Work?....................................................................................................................... 4
By Owner - Six Monthly Service...................................................................................................................4
By Authorised Personnel Only - Five Year Service...................................................................................... 4
GENERAL INSTALLATION INSTRUCTIONS .......................................................................5
REGULATIONS ...........................................................................................................................................5
APPLICABLE MODELS .............................................................................................................................. 5
Outdoor Tank Installation ............................................................................................................................5
Location .......................................................................................................................................................5
Vertical Flue Terminal Clearances .............................................................................................................. 5
Water Supply Pressure ...............................................................................................................................6
Pool Heating ................................................................................................................................................6
Pressure & Temperature Relief Valve ......................................................................................................... 6
Cold Water Connection ............................................................................................................................... 6
Insulation of Pipes ....................................................................................................................................... 7
Temperature Protection ............................................................................................................................... 7
Inlet Connections.......................................................................................................................................... 7
APPLIANCE DIMENSIONS ........................................................................................................................8
SPECIFICATIONS ......................................................................................................................................9
Gas Connections .........................................................................................................................................9
Lighting Instructions ....................................................................................................................................9
Shutting Down The Water Heater .............................................................................................................10
COMMISSIONING ................................................................................................................11
Main Gas Pressure Regulator ...................................................................................................................11
TROUBLESHOOTING........................................................................................................... 12
What Should I Check Before...................................................................................................................... 12
Water Discharge from the PTR Valve....................................................................................................... 12
WARRANTY ..........................................................................................................................13
Warranty (Domestic and Commercial use) ................................................................................................14
Replacement Guarantee (Domestic use only) ...........................................................................................14
Table 1 - Water Characteristics..................................................................................................................15
TABLE OF CONTENTS - OPERATION MANUAL
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Rinnai Australia 2 Operation & Installation Manual
Your Rinnai Gas Storage Hot Water Heater has been certified by the Australian Gas Association.
The A.G.A. Certification Number is shown on the data plate.
This Appliance must be installed correctly by an authorised person. The installation of gas, water, and
electricity must conform to local regulations.
The installation must also comply with the instructions supplied by Rinnai.
All dimensions referred to in these instructions are in millimetres, unless otherwise specified.
Please keep this instruction booklet in a safe place for future reference.
Notice to Victorian Consumers
This appliance must be installed by a person licensed with the Plumbing Industry Commission.
Only a licensed person will have insurance protecting their workmanship.
So make sure you use a licensed person to install this appliance and ask for your Compliance
Certificate. For Further information contact the Plumbing Industry Commission on 1800 015 129.
Heated water can be dangerous, especially for young
children and the infirm.
Water temperatures above 50°C can cause severe burns
instantly and may even result in death.
Those most at risk are children, disabled, elderly and the
infirm.
Hot water at 65°C (a very common hot water temperature in
Australia) can severely burn a child in less than half a second.
At 50°C it takes five minutes.
ALWAYS......
Test the temperature of the water with your elbow before placing your child in the bath, also
carefully feel water before bathing or showering yourself.
Supervise children whenever they are in the bathroom.
Make sure that the hot water tap is turned off tightl y.
CONSIDER.....
Installing child proof tap covers or child res istant taps (both approaches will prevent a small
hand being able to turn on the tap).
Setting your appliance at a maximum temperature of 50°C (Contact Rinnai Australia).
NEVER…..
Leave a toddler in the care of another child. They may not understand the need to have the
water temperature set at a safe level.
REGULATORY INFORMATION
WARNING ABOUT HOT WATER
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Rinnai Australia 3 Operation & Installation Manual
CUSTOMER OPERATING INSTRUCTIONS
Gas Fitter:
Adjust gas pressure as required to achieve specified gas test point pressure. If problems are
encountered in this process, call 1300 555 545.
Failure to accurately set the pressure can result in damage to the water heater, and automatically
cancels the Manufacturer's Warranty. This water heater is to be installed only by an Authorised
Person.
User:
DO NOT place articles on or against this appliance.
DO NOT use store chemicals or flammable materials, or spray aerosols near this appliance.
DO NOT operate with panels or covers removed from the appliance.
Operating Instructions
This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety.
Children and animals should be supervised to ensure that they do not interfere with the appliance.
The use of aerosol sprays in the vicinity of the heater should be avoided. The propellant gases used
in these devices, e.g. fly-spray, hair-spray and laundry aids, can break down in the flames of the
burner and produce corrosive agents.
Water Quality
Your water heater has been manufactured to suit water conditions of most Australian metropolitan
supplies. Please note that harsh water supplies can have a detrimental effect on the water heater and
its life expectancy. If you are unsure about your water quality you can obtain information from your
local water supply authority.
The water heater is designed for use in areas where the Total Dissolved Solids (TDS) content of the
water supply is less than 2500 mg/L. In areas where the TDS exceeds 600mg/L the ma gnesium alloy
anode (supplied in the heater) may become over reactive. To alleviate this, the anode should be
replaced with an aluminium alloy anode, available from yo ur local Rinnai supplier.
Water can also be very corrosive, measured by the saturation index. If the water saturation index is
greater than 0.40 an expansion control valve should be fitted and where the index is greater th an 0.80
the water heater should be installed with a hard water anode. Please consult our Service Department
for advice if required.
How Long Will The Heater Run Each Day?
The length of time that the heater will run each day will vary dependent upon the amount of hot water
being used by the household.
This water heater should be checked on installation and the test point pressure set
in accordance with that marked on Data Plate.
It is essential for the safe operation of this gas heater that clothing or any other
flammable material should not be placed against or on top of the water heater. In
addition, do not store flammable or corrosive materials, suc h as dry cleaning fluids,
pool chemicals, etc., in close proximity to the heater.
If the water heater is left in an operating condition and unused for two weeks or
more, a quantity of hydrogen (which is highly flammable) may accumula te in the top
of the water cylinder. To dissipate this gas safely it is recommended that a hot tap
be turned on for several minutes at a sink, basin or bath, but not a dishwasher,
clothes washer or other appliance. During this procedure there must be no smoking,
open flame or any other electrical appliance operating nearby. If hydrogen is
discharged through the tap it will probably make an unusual sound as with air
escaping.
WARNING
WARNING
CAUTION
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Rinnai Australia 4 Operation & Installation Manual
CUSTOMER OPERATING INSTRUCTION
How Does My System Work?
The water storage tank is used to store the heated water ready for household use. It has a high
temperature vitreous enamel lining to provide long life, and a high density polyurethane insulation to
ensure minimal heat loss. Never turn the gas supply off during normal use.
This water heater is designed such that there is little to do re ga r ding system maintenance other than
that detailed in this Owner's Manual.
Personally inspecting or servicing any part of the system is not recommended.
After each 5 years of operation you shoul d contac t th e local service agent to replace all safety valves
and anodes to ensure continued system life and operational safety. In locations where the water has
a TDS greater than 600 ppm, this service is recommended each 3 years.
By Owner - Six Monthly Service
Operate the Pressure & Temperature Relief Valve for approximately 10 seconds by operating the
easing lever on the valve to ensure water is relieved to waste through the relief drain pipe. Check to
ensure the valve closes correctly.
By Authorised Personnel Only - Five Year Service
The five year service must be carried out by a licensed tradesperson. It is recommended that this
service be carried out by your local Rinnai agent.
The service should include the following:
• Replace the Pressure & Temperature Relief Valve.
• Replace the anodes (in areas of harsh or adverse water conditions, a more frequent check of
the anodes is recommended).
• Flush the water heater by doing the following:
1. Turn off gas and electricity supply.
2. Turn off the cold water supply to the water heater at the isolating valve.
3. Gently operate the easing lever on the Pressure & Temperature Relief Valve to release
the pressure in the water heater.
4. Disconnect the cold water inlet union to the heater and attach a drain hose.
5. Gently operate the Pressure and Temperature Relief Valve to let air into the heater and
allow water to escape through the hose.
6. Flush the heater until clear water appears then reconnect all fittings, fill the heater and
restore the gas and electricity supply.
All water heaters have the ability to produce hot water in a surprisingly short time.
To reduce the risk of scald injury, it is mandatory under the requirements of
Australian Standards AS 3500 that an Australian Standards approved temperature
control valve be fitted to the hot water supply pipe work. This valve should be
checked at regular intervals to ensure its operation and settings remain correct.
Important there are no user serviceable components in the system. Only an
authorised service representative is permit ted to remove any covers or make setting
adjustments.
Do not open or adjust any electrical covers or devices yourself.
CAUTION
NOTE
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Rinnai Australia 5 Operation & Installation Manual
GENERAL INSTALLATION INSTRUCTIONS
REGULATIONS
This appliance must be installed in accordance with:
• Current AS/NZS 3000, AS/NZS 3500 and AS/NZS 5601
• Rinnai Installation Instructions
• Local regulations and municipal building codes including local OH&S requirements
Installation, Service and Removal MUST BE by an Authorised Person only.
Outdoor Tank Installation
The water heater must be installed outdoor s, with the minimum clearances as shown an d must be
installed on a permanently level, stable and clean draining surface suitable for this appliance. Refer
to Figure 1 below.
We recommend a plinth be installed under the water heater where the water heater is subjected to
wet conditions.
Minimum clearance around the windows and doors must be maintained - refer to AS/NZS 5601.
In areas where water pipes are prone to freezing, drain lines must be insulated, must not exceed 300
mm in length and are to discharge into a tundish through an air gap of between 75 mm and 150 mm.
Location
The water heater should be located as close as possible to the most frequently used hot water outlet.
Ensure that the data label is clearly visible and that there is adequate access for servicing the unit.
All models are equipped with a sacrificial anode , accessible through the top cover. Allow 50% of the
height of the water heater for clearance above to replace the anode.
A properly drained overflow tray must be used where property damage could occur from water
spillage. (See AS/ NZS 3500.4 for further details). Warranty does not cover consequential damage
due to heater leakage.
Vertical Flue Terminal Clearances
Figure 1 - Vertical Flue Terminal Clearances
Refer AS/NZS 5601 - Gas Installation Code for more information.
500 mm
300 mm
B
A
A
A
B
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Rinnai Australia 6 Operation & Installation Manual
GENERAL INSTALLATION INSTRUCTIONS
Water Supply Pressure
This water heater is designed for direct connection to water supply pressures of no greater than:
All Models - 800 kPa
Where the mains pressure can exceed or fluctuate beyond the pressure shown above a pressure
limiting device (complying with AS 1357) must be fitted in the cold water inlet supply. This device must
be installed after the isolating valve and set below the pressure shown ab ove. During periods of lower
demand water pressure may increase.
Pool Heating
This water heater must not be used for pool heating.
Pressure & Temperature Relief Valve
The Pressure & Temperature Relief Valve is supplied loose with the water heater. The valve ratin g is:
1000 kPa on All Models
• The PTR valve must be installed directly into the top socket marked "RELIEF VALVE". The drain
line from this valve must run in a continuously downward direction in a frost-free ambient position
with the discharge end left open to atmosphere permanently.
• The PTR Valve is not intended to enable connection of the water heater to supplementary energy
sources such as solar panels or slow combustion stoves (refer AS/NZS 3500.4 for guidance on
these types of installations).
• Open the PTR Valve for approximately 10 seconds by lifting the lever on the valve to ensure water
is relieved to waste through the relief drain pipe. Lower lever gently and check that it closes
correctly.
• The PTR Valve must not be tampered with or removed. The water heater must not be operated
unless this valve is fitted and in working order.
• The PTR Valve should be checked for adequate performance or replaced at intervals not
exceeding 5 years, or less in areas where local regulations apply.
Danger
Failure to operate the relief valve easing lever at least once every six (6) months may result in a
problem with the water heater and in some cases the tank may fail.
Cold Water Connection
An approved isolating valve, non return valve, line strainer (optional but recommended), and union
must be fitted between the supply main and either of the RP¾ /20 sockets marked "Inlet" at the bottom
of the water heater. All fittings must be approved by the relevant Authority.
Note Hot Water Connection
The hot water pipe should be connected to either of the RP¾/20 sockets marked OUTLET at the top
of the unit. For the most economical operation of the water heater, it is recommended that all hot water
lines are insulated. Please check local regulations regarding the use of hot wate r supply pipework that
are not made of copper.
The PTR Valve and its drain outlet pipe must not be sealed or blocked. It is normal
for the PTR valve to leak a small amount of water during heating cycles.
A separate drain line must be run for this relief valve. It is not permitted to couple
drain lines from relief valves into a single common drain line.
For S.A. and W.A.:
It is a state requirement that a pressure relief valve b e fitted on the cold water supply
line between the non return valve and the water heater. Refer to Inlet Connections
refer Figure 2.
WARNING
WARNING
NOTE
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Rinnai Australia 7 Operation & Installation Manual
GENERAL INSTALLATION INSTRUCTIONS
Insulation of Pipes
All hot water pipes must be insulated with UV stabilised insulation.
Temperature Protection
Water heaters can produce very hot water. To reduce the risk of scald injury, it is mandatory under
the requirements of Australian Standard AS/NZS 3500.4 that a suitably approved temperature control
device be fitted to the hot water supply to outlets used primarily for personal hygiene. This valve
should be checked at regular intervals to ensure its operation and settings remain correct.
Inlet Connections
Figure 2 - Inlet Connections
A combined isolating valve/non-return valve/line strainer may be used. Expansion
valve only required where local regulations demand or when the water saturation
index is greater than 0.4.
Union
Connection
Non-return
Valve
Line
Strainer
Cold Water
Inlet
Drain
Expansion
Valve
Isolating Valve
(Spindle Vertical)
NOTE
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Rinnai Australia 8 Operation & Installation Manual
GENERAL INSTALLATION INSTRUCTIONS
APPLIANCE DIMENSIONS
Figure 3 - Appliance Dimensions
Models GHF4135N GHF4170N
Storage Capacity (L) 135 170
Gas Pipe Height (mm) 276
Cold Water Inlet Height (mm) 328 403
Hot Water / PTR Port Height (mm) 988 1213
Gas Pipe Depth (mm) 459
Cold / Hot / PTR Port Depth (mm) 210
Overall Height (mm) 1579 1915
Overall Depth (mm) 508
Overall Width (mm) 420
Weight (kgs) Empty 68 83
Weight (kgs) Full 203 253
A
B
C
D
E
E
G
H
F
A
B
C
D
E
F
G
H
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Rinnai Australia 9 Operation & Installation Manual
GENERAL INSTALLATION INSTRUCTIONS
SPECIFICATIONS
Gas Connections
Refer to the Data Label for correct gas type. Gas piping should be connected through the side of the
case (refer to Appliance Dimension Figure 3).
The gas control is fitted with a RC3/4" socket. A union connection should be used.
Gas pipe sizes should be in accordance with AS/NZS 5601. The pipe work must also be free of foreign
matter before connection and purged before attempting to light the water heater.
Lighting Instructions
6. Release the knob and check if the pilot is still alight.
7. If pilot has failed to light or has not remained alight, turn g as control knob to "
•" (Off). Wa it Five (5)
minutes for the escape of unburnt gas, then begin again at step 3. (Figure 3 - “Lighting
Instructions” on page 9).
8. When the pilot flame remains alight with the knob released, turn the knob anticlockwise to the
flame setting. Turn the large dial anticlockwise to select the number setting. A setting of "5" is
recommended and this will give a water temperature between 60ºC to 65ºC. (Figure 4 “Lighting
Instructions” on page 9).
Models GHF4135N GHF4170N
Storage Capacity (L) 135 170
Star Rating 4 +
Gas Type NG
Installation Type External
1st Hour Recovery @ 45°C rise (L/hr) 209 257
Hourly Gas Consumption (MJ/hr) 17 20.5
Relief Valve Setting (kPa) 1000
Maximum Water Supply (kPa)
(Pressure without ECV)
800
Maximum Water Supply (kPa)
(Pressure with ECV)
680
Water Connection (Hot and Cold) Rp 3/4"
Gas Connection Rp 3/4"
Relief Valve Connection Rp 1/2"
The water heater must be filled with water before lighting.
Instructions for lighting procedure are on the inside of the
access cover and shown below:
1. Turn the knob fully clockwise to the "
•" (Off) position.
(Figure 1).
2. Wait five (5) minutes so any build-up of unburnt gas
can escape. (Figure 1).
3. Turn the knob to the pilot position. (Figure 2).
4. Depress the knob fully (until disappears below
housing) and after thirty (30) seconds, whilst keeping
the knob depressed, repeatedly press the igniter
button for up to forty (40) seconds until the pilot
flame ignites. (Figure 3).
5. Keep the knob depressed for twenty (20) seconds
after the pilot flame lights (Figure 3). The pilot flame
can be observed when on.
Figure 3 Figure 4
Figure 1 Figure 2
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Rinnai Australia 10 Operation & Installation Manual
GENERAL INSTALLATION INSTRUCTIONS
9. Turn the knob to a lower number for lower water temperatures.
10. Replace the access panel and ensure that it is firmly in position before operating the appliance.
11. If the burner does not light at the selected setting, the water may already be at the selected
temperature.
Shutting Down The Water Heater
1. Turn the knob to "
•" (Off) position.
2. Turn water off at water isolating valve.
3. Turning Off Gas To The Appliance.
4. Turn the knob to "
•" (Off) position.
5. Turn off the gas isolation valve.
To maintain safety and efficiency this heater should be serviced annually by an Authorised Service
Agent.
Do not attempt to light if the pilot is out and the knob is in the "ON" position (one of
the number settings). Follow steps above.
WARNING
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Rinnai Australia 11 Operation & Installation Manual
COMMISSIONING
Main Gas Pressure Regulator
Adjustment
The main burner pressure must be set at installation and should not need re-adjustment. The
minimum Natural Gas Supply Pressure is 1.13 kPa. Test point pressure (TPP) on the gas control
needs to be set at 1 kPa.
The pressure is best checked by connecting a water manometer or e quivalent to the test point nipp le
on the gas control. The test point pressure must comply with the value on the Data Plate.
If adjustment is necessary, proceed as follows:
1. Remove the large dial (A) from the top of the Gas Control.
2. Locate the regulator adjustment screw PR ADJ.
3. Light the burner. Rotate adjustment screw clockwise to increase, or anti- clockwise to decrease
pressure.
Ignition System (Spark Gap) Check the gap between the spark electrode and the pilot burner is
3-5 mm and adjust as necessary. Push the igniter button to test for a spark.
Figure 4 - Main Gas Pressure Regulator Adjustment
Pressure adjustments at gas cylinder regula tor sh ould be condu cted a s requ ired t o
ensure correct supply pressure to water heater as per AS/NZS 5601.
Test the spark gap only where there is no build up of gas.
NOTE
WARNING
Page 14
Rinnai Australia 12 Operation & Installation Manual
TROUBLESHOOTING
What Should I Check Before Making A Service Call?
If there is not enough hot water, it is recommended that the following points be considered before
making a service call. If after checking the following points the problem has not been identified, please
contact Rinnai on 1300 555 545.
No Hot Water
• Is the Pressure & Temperature Relief Valve dischargin g too much water?
• Do you have the correct size water heater for your requirements? Sizing details are available from
your Rinnai supplier.
• Is one outlet (such as the shower) using more hot water than you think?
• Carefully review the family's hot water usage and if necessary check the shower flow rates with a
bucket, measuring the amount o f water used over that period of time. If it is not possible to adju st
water usage patterns, an inexpensive flow control valve can easily be fitted to the shower outlet.
• Consider that during night time heating when the ambient temperature is cold, the time t aken to heat
the tank can take longer so you may find th at the t ank h as not fully recove red fro m a per iod of heavy
usage the previous evening.
• Consider that often the hot water usage of showers, washing machines and dishwashers can be
under estimated. Review these appliances to determine if your daily usage is greater than the
storage volume of your water heater. For example, if you have a 170 litre storage tank and you are
using 300 litres of water it is possible that there will be certain times of the day where there is
insufficient hot water. It is also advisable to inspect tap washers etc. for leakage and replace if
necessary.
• Is there a leaking hot water pipe or dripping hot water t ap? A small leak can waste a lar ge quantity of
hot water.
• Replace faulty tap washers and ha ve your plumber rectify any leaking pipe work.
Water Discharge from the PTR Valve
Pressure & Temperature Relief Valve (PTR)
It is normal for the PTR to allow a small quantity of water to escape during the heating cycle. The
amount of discharge will depend on hot water usage.
Continuous trickle (PTR)
This is most likely due to a build up of foreign matter. In this case try gently raising the easing lever
on the Pressure & Temperature Relief Valve for a fe w seconds then release gently. This may dislodge
a small particle of foreign matter and rectify the fault.
Steady flow (PTR) - more than 20L per day
This may be caused by excessive wa ter supply pressure, a faulty Pressure & Temperature Relief
Valve or a faulty thermostat. Turn off the electricity supply and contact Rinnai.
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Rinnai Australia 13 Operation & Installation Manual
WARRANTY
Applies only to Gas Storage Water Heaters where the model number commences with GHF, for
example GHF4135N.
The benefits to the consumer given by this warranty are in addition to all other ri ghts and remedies of
the consumer under a law in relation to the goods or services to which the warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the go ods repaired or repla ced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
THIS HOT WATER SYSTEM COMES WITH A COMPREHENSIVE 1 YEAR PARTS AND LABOUR
WARRANTY AND A GUARANTEE TO REPLACE YOUR HOT WATER UNIT IF THE INNER
CYLINDER FAILS WITHIN EIGHT (8) YEARS under domestic use.
“Domestic Use” is defined as follows:
1. Water heaters installed to supply heated water to domestic dwellings.
2. Water heaters installed to supply heated water to commercial installations such as motel units,
hotel rooms, caravans, mobile homes, nursing homes, retirement village complexes and other
care institutions and like accommodation.
This water heater comes with a comprehensive one year parts and labour warranty under co mmercial
use. Commercial use is defined as water heaters used in applications other than domestic use and
include premises such as commercial and industrial buildings, cafes, caravan park s and sporting
complexes, but not limited to these.
"Commercial Use" warranty applies to:
1. Water heater(s) supplying central shower blocks.
2. Water heater(s) supplying kitchens used for the bulk preparation of food.
3. Water heater(s) used in commercial or industrial heating processes.
4. Water heater(s) used in hydronic space heating installations.
5. Any application that uses Rinnai water heater(s) in conjunction with building flow and return
systems.
6. Water heater(s) installed as component(s) of centralised bulk hot water system(s).
The terms of the Warranty and Replacement Gu ar an te e ar e se t ou t below.
This warranty applies to products which are manufactured on or after the date of publication of this
warranty but before the next date of publication of this warranty.
No warranties except those implied and that by law cannot be excluded are given by Rinnai in respect
of Goods supplied. Where it is lawful to do so, the liability of Rinnai for a breach of a condition or
warranty is limited to the repair or replacement of the Goods, the supply of equivalent Goods, the
payment of the cost of repairing or replacing the Goods or acqu iring equivalent Goo ds as determined
by Rinnai.
Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including callout of an authorised Rinnai service provider to inspect the faulty product. Rinnai is not r esponsible for:
a. costs for tradespeople that are not authorised Rinnai service prov iders; or
b. any costs, including call-out costs for an authorised Rinnai service provider, associated with
a product which is determined upon inspection not to be covered by this warranty.
The consumer will be reimbursed by Rinnai for any reasonable costs associated with making
legitimate warranty claims against Rinnai which are not otherwise specified above.
Enquiries relating to Warranty claims for Rinnai products or services must be made by contacting
Rinnai Australia. Contact details are on the back of this document.
Page 16
Rinnai Australia 14 Operation & Installation Manual
WARRANTY
Warranty (Domestic and Commercial use)
1. Your hot water system and its components are covered by a 1 year warranty against defective
factory parts or workmanship from the date your hot water unit is installed. If the date of
installation is unknown, the warranty commences 1 month after the date of manufacture (which
can be found on the data plate on the hot water unit).
2. This warranty is for normal use of the hot water system and covers the repair and/or replacement
of any failed component in the hot water unit or where necessary, the hot water unit itself. Under
this warranty Rinnai will repair or replace the component or hot water unit free of charge.
3. The warranty only applies to defects in the hot water unit which have arisen solely due to faulty
materials or workmanship.
Replacement Guarantee (Domestic use only)
4. If an inner cylinder fails on a Rinnai Gas storage hot water unit, within a further 7 years after the
end of the 1st year warranty period, Rinnai will provide a free replacement hot water unit at the
nearest approved Rinnai agent or Rinnai office to the owner's home. Under this replacement
guarantee, the transport, installation and labour cost s of deliverin g the replacement hot water un it
and removing and replacing the existing hot water unit with the replacement hot water unit will be
the responsibility of the owner of the existing hot water unit.
Scope of Warranty and Guarantee
5. The warranty and replacement guarantee do not apply to any de fect s or damage n ot due to faulty
factory parts or workmanship, installation /system selection, including but not limited to defects or
damage caused by or resulting from:
a. Accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or
adverse water conditions, contamination or corrosion from particles in the water supply,
excessive water pressure, over temperature or neglect of any kind to the hot water unit or its
components.
b. Alteration or repair of the hot water unit other than by an approved Rinnai agent or a
Technician of a gas or electricity utility approved by Rinnai.
c. Attachment of any parts or accessories other than those manufactured or approved by
Rinnai.
d. Faulty or improper installation of the hot water unit, including installation otherwise than in
accordance with the instructions contained in the owner's manuals supplied by Rinnai.
e. Where cold water temperature and pressure relief valve, expansion valve, check valve and
strainer is not fitted in areas where mains pressure is likely to exceed 1200 kPa.
f. The warranty only applies to the hot water unit or components in the hot water unit and does
not cover any plumbing or associated parts, including but not limited to, pressure limiting
valves, stop cocks, non return valves, electrical switches, pumps or fuses, supplied by any
person installing the hot water unit.
g. Where a hot water unit or a component in a hot water unit is re placed by Rinnai , the balance
of any original warranty or replacement guarantee period will remain effective. The
replacement part or hot water unit does not carry any additional warranty or replacement
guarantee.
h. Where the warranty applies but the hot water unit is installed or located in a position that
does not comply with the Rinnai installation instructions or any relevant statutory
requirements, the owner of the hot water system will be responsible for the costs of:
a. the dismantling or removal of cupboards, doors, walls of special equipment and
b. any labour required to gain access to and to bring the system / unit to a position that
complies with the installation instructions or relevant statutory requirements.
6. Any claim under the warranty or replacement guarantee must include full details of the defect
and/ or damage to the hot water unit or components in the hot water unit. All claims must be
made within one month of the detection of the defect.
7. This warranty applies to water heaters connected to a water supply where the water chemistry
and impurity levels do not exceed the limits specified in Table 1 below. The water supply from
water utilities is deemed to comply with these requirements.
Page 17
Rinnai Australia 15 Operation & Installation Manual
WARRANTY
8. This warranty does not apply to water heaters connected to water supplies if the water chemistry
and impurity levels exceed the limits specified in Table 1 below. Examples of water supplies
where chemistry and impurity levels may exceed the limits specified in Table 1 include but are not
limited to private bores, private dams and water from water utilities where the chemistry is
deliberately altered by parties other than the water utility before supplying the water heater. This
warranty does not apply to damage caused by sludge and/or sediment in the water supply from
water utilities where the chemistry is deliberately altered by parties other than the water utility
before supplying the water heater.
9. This warranty does not apply to damage caused by sludge and/or sediment in the water supply.
Table 1 - Water Characteristics
For TDS levels up to and including 600mg/litre the Rinnai magnesium based anode is to be used. This
is the anode fitted during manufacture of the cylinder . For TDS levels greater than 600m g/litre and not
exceeding 2500 mg/litre the Rinnai aluminium based anode is to be us ed. This anode can b e fitted by
Rinnai or an authorised person. This warr an ty does not apply if the TDS exceeds 2500 mg/litre.
Table 1 - Water Characteristics
Total Dissolved
Solids (TDS)
Hardness
(as CaC03)
Saturation
Index
pH Dissolved CO2 Chlorides
2500 * 200
+0.4 to -1.0
@ 65°C
5.5 to 9.5 Not Applicable Not Applicable
Page 18
Rinnai Australia 16 Operation & Installation Manual
COMMISSIONING CHECK LIST
FINAL CHECKLIST
(To be completed by Certified Gas Installer)
Yes
/
No
1. Is the appliance positioned in a suitable location (clearances, combustible
clearances windows and surrounds etc)?
2. Gas pressure checked and set?
3. Appliance tested for correct operation and to ensure no gas leaks?
4. Is the end-user fully aware of operating procedure?
5. Customer instructed on operating procedure and safety requirements?
6. Gas Supply pipe is purged of foreign matter before connection?
Installation Date:
Installer’s Name:
Licence Number:
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Page 20
Rinnai Australia 16 OIM 2013/13305 GHF4135N/GHF4170N, Issue1- 26/03/14
Head Office
100 Atlantic Drive,
Keysborough, Victoria 3173
P.O. Box 460
Braeside, Victoria 3195
Tel: (03) 9271 6625
Fax: (03) 9271 6622
National Help Line
Tel: 1300 555 545* Fax: 1300 555 655*
*Cost of a local call higher from mobile or public phones.
Australia Pty. Ltd.
ABN 74 005 138 769
Internet: www.rinnai.com.au E-mail: enquiry@rinnai.com.au
Rinnai has a Service and Spare Parts network with personnel who are fully trained
and equipped to give the best service on your Rinnai appliance. If your appliance
requires service, please call our National Help Line. Rinnai recommends that this
appliance be serviced every 2 years.
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