This instructional presentation is provided by Rinnai America Corporation
as a service to demonstrate common techniques used in installing and/or
servicing Rinnai America products. An effort has been made to represent
accurate and complete information at the time of publication; however,
the information contained herein may not be current or applicable to
specific products so review all available information and applicable
codes.
Rinnai America expressly disclaims all liability (i) for any licensed
professional or dealer relying solely on the information contained in this
video without referencing the most recent information available from
Rinnai America, for the latest and most detailed information as well as
applicable plans and specifications, manuals of practice, codes, safety
and health regulations with respect to Rinnai America products and (ii)
for the installation or servicing of Rinnai America products by someone
who is not a licensed professional familiar with all applicable codes.
NOTICE: This video course will require approximately
90 minutes to complete. If at any time you need to
stop the course, click the pause button at the bottom
of the screen. You can review any previous slide
during the presentation by clicking the desired slide
in the outline pane to the left. You may not, however,
advance to any unviewed slides. If you need to leave
the presentation, you will be allowed to resume
where you left off when you return.
Additionally, it is recommended that you take notes
throughout the presentation as there will be an
assessment to test your knowledge at the end.
Product Model Numbers and Specifications
NEW
MODELS
EX08C ES08, RHFE 201 FA 55.5-82.0 41-42 W 27-36dB 3,000-8,000 NG/LP
EX11C ES11, RHFE 263 FAII 69.3-102.5 44-47 W 31-38dB
EX17C
EX22C
ES38 RHFE 1004 FA 203.4-360.6 121 W 37-47dBA
PREVIOUS MODELS CFM*
ES17, RHFE 431 FAIII
111.3-137.8 40-46 W 33-38dB 8,200-16,700 NG/LP
EX17, RHFE 431 WTA
ES22, RHFE 556 FAIII
111.3-162.7 52 W 32-42dB
EX22, RHFE 556 WTA
Ensure the correct part number is identified for service / parts support
*Current model specifications-previous models may slightly vary
MAX
POWER*
DECIBELS*
INPUT BTU
RANGE*
5,500-11,000 NG
5,700-11,000 LP
8,200-21,500NG
8,200-20,700 LP
10,500-38,400 NG
10,500-36,500 LP
All models available in beige
EX22(C) and ES38 models are
also available in white.
AFUE
(Efficiency)*
NG-82%
LP 83%
NG-81%
LP-82%
NG-81%
LP-82%
NG-81%
LP-82%
NG-80.6%
LP-82%
ES38
EX17C
EX22C
EX08C
EX11C
White Beige
4
Features and Benefits
• When sized correctly, the ENERGYSAVER® Furnace can
be used as a whole house/primary heat source.
• Easy Control and Operation
•One-touch ignition
•Programmable thermostat with a temperature range between 55°F to
95°F (13°C to 35°C)
•During normal operation, the display will dim to save power
•Display available in Fahrenheit or Celsius
•Setback and Frost Protection allows a minimum temperature to be
maintained even when off or between scheduled heating events
•Adjustable maximum temperature setting
•Energy saving economy setting
5
Features and Benefits
• The unit’s standby power consumption is less than 1
watt.
• Seven-stage Intelligent Modulating Gas Valve and
blower control.
• Warm air discharge at floor level.
oDirectional louvers to optimize direction of air flow.
• Ultra-quiet operation-Decibel range of 27-47 is
comparable to a normal conversation.
• Gas type is field convertible.
• Restart Functions allow automatic restart after ignition,
combustion, or power failures.
• Small 3” diameter concentric vent.
6
Safety Features
• Self Diagnostic Circuitry-Should the ENERGYSAVER® detect an
unsafe operating condition, the unit will shut down and a fault
code will display indicating the specific issue.
oIf the shutdown is due to an ignition or combustion failure, the
unit will attempt to relight automatically.
• Function/Child Lock
• Cool to the touch Cabinets.
• Restricted air filter indication lamp and audible reminder-Current
model ENERGYSAVERS will flash a reminder lamp and emit an
audible beep if it detects operational conditions indicative of a
restricted air filter.
• Sealed Heat Exchanger-flame and combustion is sealed
from the heating area.
7
Safety Features
• Overheat protection- Multiple temperature sensors monitor the
appliance’s temperature. Shut down occurs if an unsafe
operational temperature is detected.
• Combustion and convection fan validation-should either of these
fans fail to maintain the proper speed (likely due to a restriction),
the PCB will not allow the unit to operate.
• Electronic ignition-no standing pilot.
• Power failure protection-Should the ENERGYSAVER lose power,
the gas supply will automatically close. Upon resumption of
power, the unit will automatically attempt to restart.
• ENERGYSAVERS are equipped with an inline glass fuse and surge
protection to protect from over-current or power surge.
8
ENERGYSAVER® Sizing
To ensure the ENERGYSAVER operates as designed, an industry standard Btu heat loss
calculation must be performed on the area to be heated.
•This calculation considers all factors that contribute to heat loss such as:
•Area and volume of the space to be heated
•Geographical location and climate where the furnace will be located
•Structural characteristics of the building such as number of windows, exterior doors,
construction material, etc
•The Air Conditioning Contractors’ Association (ACCA) has an
industry standard Btu calculation in their “Manual J” publication.
•A qualified and licensed installer should be familiar with this type
of calculation.
•Visit http://www.acca.org/ for more information.
•Rinnai also offers a basic DV sizing calculator at
http://www.rinnai.us/heat_selector_2007.swf
•NOTE: Incorrectly sized applications can lead to the ENERGYSAVER shortcycling or failing to bring the area to the desired set point temperature.
9
ENERGYSAVER®—Whole House Furnaces
Key concepts
The ENERGYSAVER has the ability to heat an entire structure from a central room. Here’s how:
•2nd law of thermodynamics – Heat seeks cold
• Once the main room approaches
the set point temperature, the
heat begins to move to other
rooms—seeking cold.
• The variable gas valve and
blower control modulate to
ensure heat reaches the
remainder of the structure
without overheating the main
area.
• Cold air is detected quickly
by the thermistor—mounted
two inches above the floor
and able to detect changes
as small as 6/10
degree (Fahrenheit).
• These features aid in
reducing stratification in the
atmosphere (different layers
of room temperature).
th
’s of a
1
2
3
(Click here to watch animation)
10
ENERGYSAVER®—Whole House Furnaces
Key concepts
•Variable speed technology – Modulating gas and air based on the heat loss at that moment
• With on/off single stage operation, gas usage
can be high due to alternating periods between
maximum flame and no flame at all.
On / Off Single Stage Heating Appliance
74°
72°
70°
68°
66°
• This results in different layers of temperatures
throughout the structure leading to a less than
comfortable living environment.
Gas
Usage
Gas
Usage
Gas
Usage
• The Energysaver’s modulating technology has the
ability to replace only the heat escaping the
structure by continuously operating at heating levels
based on the demand at that moment.
Continuous-Run Modulating Technology
74°
72°
70°
68°
66°
Continuous gas usage but at much lower levels
• This leads to lower gas usage and higher levels
of comfort.
11
ENERGYSAVER® Direct Vent Furnaces
Operation Sequence
1. Combustion fan purges heat chamber, PCB
verifies fan rotation
2. Ignition spark begins
3. When sensing electrode detects spark, gas
valve assembly opens
4. Ignition occurs and heat exchanger warms
5. Spark stops as flame rod & PCB verify flame
6. When heat exchanger is warm enough,
convection room blower circulates warm air
into the structure.
7. When filled, the humidifier tray ensures the
air is not too dry (if needed)
8. Thermistor & PCB determine gas and fan
settings
9. When temperature set point is
reached, if needed, gas valves close &
combustion fan stops. Convection fan
continues to run to cool down unit.
Convection Fan
Heat Exchanger
Humidifier Tray
Concentric Termination
Flame Rod
Combustion
Fan
POV SV1 & 2
Spark and sensing
electrodes
Thermistor
PCB
10.When temperature drops, process starts over
12
Control Panel Review (C-Series models)
Description Key
The following pages
will cover each topic in
detail
1.Child Safety Lock
2.Economy Feature
1 2
3.Timer 1 and 2
Note: While off, pressing Timer 1 and
2 together will change the display
from Fahrenheit to Celsius
4.Override
Temporarily bypasses timers
5.Temperature Control and Display-
Display will enter a power saving dimmer mode
during normal operation
6.Timer and Clock Setup
7.Setback Feature
8.Restricted Filter Indicator
This lamp is on the front panel of the ES38
9.Operation Lamp
Green = standby
Solid red = when flame is present
Flashing red = fault code is present
This lamp is on the front panel of the ES38
10. On/Off Button
3 6
4
5
EX08C, 11C, 17C, 22C MODELS
5
1
4
3
2
ES38 MODELS (Production after 7/2011)
6
7
9
8
9
10
7
10
13
Control Panel Review (all other current models)
Fahrenheit
L (approx. 55)
78
25
ES38 MODELS
Production before 7/2011
Economy Feature
The below table shows the
Temperature Control and Display
Room temp lamp stays on
Room temp displays only when adjusted
Function Lock -
Pressing both arrows will engage
Celsius L (approx. 13) 16 17 18 19 20 21 22 23 24
temperature range of all models
60 62 64 66 68 70 72 74 76
80 H (approx. 95)
26 H (approx. 35)
14
Economy Function
Economy Mode is designed to save gas usage over time.
•The Economy Function is based on the theory that the human body cannot detect small
temperature changes over an extended period of time.
•30 minutes after the set point temperature is achieved, the unit will reduce the temperature
by 2°F. After 30 additional minutes, the unit will reduce the temperature an additional 2°F.
•The maximum temperature reduction will not exceed 4°F.
•This reduction will not occur if the unit is undersized and cannot maintain the initial set point.
72°F
Initial Set point is 70°F
70°F
After 30 minutes of maintaining
68°F
66°F
Operation Temperature
0
Minutes of Operation at Set Point
70°F, the unit will maintain 68°F
After 30 minutes of maintaining 68°F, the unit will
maintain 66°F. No further reduction will occur
30 60
90
15
Clock, Timer, and Setback Functions
(C-Series)
C-Series ENERGYSAVERS® have two primary methods of operation:
• Exclusively as a thermostatically controlled furnace.
• When left to operate on a continuous-run basis using feedback from its
thermostat, the ENERGYSAVER will achieve an optimum balance between
comfort and efficiency.
• As a programmable furnace with two separate timers and a setback function
• The timers allow two separate heating events to be set.
•Timer 1 and Timer 2 (individually or both as needed) can then be engaged to
allow the unit to turn on and off for those events.
•The ENERGYSAVER is designed to attempt to have the area at the set point
temperature when the timer event begins—meaning it could turn on several
minutes earlier to achieve set point temperature.
•To set the clock and timers, see the installation manual.
16
Clock, Timer, and Setback Functions
(C-Series)
• If needed, the Override button can be selected to temporarily turn on or
off the timers to allow manual operation.
• If the unit is operating during a Timer’s event, pressing Override will turn
the unit off until the next Timer’s event.
• If the unit is off between Timer events, pressing Override will turn it on. It
will continue to run until the end of the next Timer’s event and return to
Timer operation.
• If Override is turned off, the unit will return to Timer operation.
17
Clock, Timer, and Setback Functions
(C-Series)
Setback allows a minimum temperature to be pre-set and maintained between timer events
or while the unit is turned off.
• This feature’s primary function is to slightly reduce the temperature (and gas usage) during
extended periods of nonuse or inactivity—such as sleeping or when the home is empty.
• NOTE: When this feature is used as a setback function for energy savings, it is not advisable to reduce
setback more than 4-6°F from the regular set point. This could cause the ENERGYSAVER® to use
more gas to return to the set point and cancel any savings achieved.
• This feature can also be used as frost protection during longer periods of vacancy (such as
in a second home). For this use the setback temperature can be set as low as 38°F.
• Even when off, if the setback feature is engaged, the setback temperature will be maintained.
• If power is lost and setback is ON, it will be ON at the resumption of power.
The following example shows how, when used together, the timer and setback functions can
maximize comfort and efficiency:
• Daily schedule:
• Occupants wake at 5am
• Home is empty from 9am until 4pm
• Occupants are asleep from 11pm until 5am
12am
Between timer events,
the Setback temp of
66°F is maintained
2am
4am 2pm 12noon 8am 6am 4pm 8pm 10pm 6pm
Timer 1
70°F temp is
maintained
• Operation temperature is set to 70°F
• Timer 1 is set from 5am to 9am
• Timer 2 is set from 4pm to 11pm
• Setback is set to 66°F
10am 12am
Between timer events, the Setback
temperature of 66°F is maintained
Timer 2
70°F temp is maintained
18
Restart Features
All ES, EX, and C-Series models will attempt restart after a
power failure or flame failure to ensure heating is not
interrupted for extended periods of time.
• If there is a power failure while the appliance is operating,
the unit will attempt to restart automatically when the power
is restored.
• The timers will retain their settings after a power outage.
• After an outage, the clock will retain the time at that
moment until power resumes. Therefore, a short power
outage (a few minutes) will have virtually no effect on timer
operations whereas a longer outage will require the clock to
be reset. Dashes will initially display to indicate an outage
occurred.
19
Restart Features
• Should a high gust of wind, gas outage, etc. occur that affects the flame
characteristic, the unit will automatically shut down, purge the combustion
chamber, and attempt to re-ignite.
• If the unit cannot ignite or maintain flame for 15 seconds after ignition,
code 11 will flash and the unit will try to ignite again in one hour.
•This code will not be stored in the fault code history.
• If at some point after 15 seconds of established flame the flame fails,
the unit will immediately attempt to relight with no code flashing.
•If the unit cannot relight after this flame failure, code 11 will flash and
the unit will try to ignite again in one hour.
•If the unit continually or intermittently fails to ignite, a qualified service
technician may be needed to determine the cause.
• Each manual has a section named “Restart Function” that explains this
procedure.
• Flame failure fault codes (code 12’s) are no longer needed due to this
enhancement.
20
Fault Codes
• A fault code will flash on the unit when a fault occurs. The unit will stop operating.
• Operation intervention is required for all codes EXCEPT a code 11.
• To view the last nine fault codes, with the unit OFF, press the UP, DOWN, and, ECONOMY buttons simultaneously
CODE PROBABLE CAUSE COMMENTS
11
14
16
31
32
33
34
49
53
61
62
70
71
72
73
Ignition or Flame failure
Overheat Safety Device Overheat safety bimetal(s) or thermal fuse has activated
Over temperature cut off Room temperature is sensed as being above 104°F for longer than 10 minutes
Room temperature thermistor disconnection Room temperature thermistor open circuit
Room temperature thermistor short circuit Room temperature thermistor wire shorted or touching bare metal
High limit thermistor disconnection High limit thermistor open circuit
High limit thermistor short circuit High limit thermistor shorted or touching bare metal
Pressure sensor disconnect or breakdown Check sensor connection to PCB & hoses to blower motor
Abnormal spark sensed Spark not sensed correctly
Abnormal combustion fan motor rpm Fan speed not achieved within time or goes over speed
Convection fan failure Ensure convection fan can turn freely
ON/OFF switch failure ON/OFF switch connects continuously for more than 15 seconds
Solenoid valve check Solenoid valve(s) (SV1 & SV2) signal and response signal are different
Flame rod failure PCB fails to sense microamps within 20 seconds
Communication failure Data transfer within PCB fails
Flame current inadequate; Unit will attempt to relight (see Manual-Restart Feature)
99
Flue block or venting disconnect Check intake and exhaust inside and outside for blockage or freezing
21
Warranty and Maintenance
• Warranty
Rinnai ENERGYSAVER® Furnace Warranty
Heat Exchanger Coverage Parts Reasonable Labor
10 years 5 years 2 years
Refer to each model’s installation and owner manual for full warranty details
• Maintenance and Service
• The appliance should be inspected at least annually by
a qualified service technician—see the installation
manual for full details.
• The exterior can be cleaned with a damp, warm cloth.
• Ensure the vent termination is kept free of snow, ice, or
any other obstructions.
• Ensure the filter(s) are kept clean to ensure proper
operation.
• If the filter(s) become blocked, the filter indicator light
will illuminate and the unit will beep every five
minutes. If ignored, the unit will eventually cease
operation and display a fault code 14.
• Ensure the unit is OFF while the filter is removed—
this will also allow the filter lamp and beep to reset.
22
Rinnai Service and Support (800-621-9419)
Rinnai America’s phone support structure consists of the following departments:
• CRC – Consumer Response Center – Fielding general calls, consumer questions, etc.
• Available in office from 8 a.m. to 8 p.m. EST, Monday - Friday
• Parts and Warranty Department – Fielding parts orders and warranty issues
• Available in office from 8 a.m. to 5 p.m. EST, Monday – Friday
• Technical Support Department– Fielding technical issues related to the function of all
Rinnai Products
• Available in office from 8 a.m. to 8 p.m. EST, Monday – Friday AND 24/7/365 on call support for technicians who are at the
service location.
• Engineering / Applications Department – Fielding issues related to product applications
including sizing
• Available in office from 8 a.m. to 5 p.m. EST (The engineering dept. does not perform heat loss calculations —an industry
accepted Btu heat loss calculation must be performed by the installer)
Rinnai America also provides the following web sites for support:
• www.rinnai.us – The Partner Portal on our main site contains product, sales, and service information. Of Note—a
comprehensive documents library and on-line parts ordering system is available. Website registration is required for access.
23
High Altitude and Gas Conversion
• All units are approved up to 10,200 feet.
• The Installation manual and the conversion
manual supplied with each unit has instructions
for high altitude settings.
• High altitude applications do not require
additional or replacement parts—only a simple
manifold gas pressure adjustment.
• Only a dual port manometer will be required to
complete the altitude adjustment.
• All EnergySaver® furnaces can be field
converted from NG to LP or LP to NG.
• Depending on model and year of manufacture,
a conversion kit may be included with the
product. If not, contact Rinnai for information
on acquiring the proper kit (1-800-621-9419).
24
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