Rinnai EHF80S36 Handbook

Hoto (HFE) Series

Electric Storage Water Heaters

WARRANTY BOOKLET

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Rinnai Hoto (HFE) Series Electric Water Heating Product
Warranty

Warranty Terms

The warranty terms in this publication apply only to Hoto Electric Hot Water Heaters
where the model number commences with HFE, for example, HFE160S24. The model
number is found on the data label on the water heater.

Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.

Given installation and application is in accordance with the manufacturer’s specications
and instructions as published at the date of installation, Rinnai will repair or replace
goods free of charge in the event of defects arising from faulty materials and/or
workmanship in accordance with the Warranty Terms in Tables 1(a), 1(b) and 2,
Denitions, Warranty Conditions and Exclusions stated in this document.

Rinnai is responsible for reasonable costs associated with legitimate warranty claims,
including call-out of an authorised Rinnai service provider to inspect the faulty product.
Rinnai is not responsible for:

(a) costs for tradespeople that are not authorised Rinnai service providers; or

(b) any costs, including call-out costs for an authorised Rinnai service provider,
associated with a product which is determined upon inspection not to be covered
by this warranty.

The consumer will be reimbursed by Rinnai for any reasonable costs associated with
making a legitimate warranty claim against Rinnai which are not otherwise specied
above.

Enquiries relating to Warranty claims for Rinnai products or services must be made by
contacting Rinnai Australia. Contact details are on the back of this document.

The benets to the consumer given by this warranty are in addition to all other rights
and remedies of the consumer under a law in relation to the goods or services to which
the warranty relates.

Warranty claims for Rinnai products or services must be made by contacting Rinnai
Australia. Contact details are on the back of this document.

Rinnai Electric Hot Water Range Warranty 03

TABLE 1(a)

Rinnai Electric

Hot Water Systems

80L, 125L, 160L,

250L, 315L & 400L

Parts 10 Years 1 Year

Domestic Use

Labour 3 Years 1 Year

Parts 1 Year 1 Year

Commercial Use

Labour 1 Year 1 Year

(1) Components include sensors, thermostats, valves, electric heating elements and anodes where applicable.

Hoto (HFE) Series

Cylinder Components

TABLE 1(b)

Rinnai Electric

Hot Water Systems

25L and 50L

Parts 7 Years 1 Year

Domestic Use

Labour 3 Years 1 Year

Parts 1 Year 1 Year

Commercial Use

Labour 1 Year 1 Year

(1) Components include sensors, thermostats, valves, electric heating elements and anodes where applicable.

Hoto (HFE) Series

Cylinder Components

(1)

(1)

Denitions

Domestic Use:

The warranty periods that are allocated under “Domestic Use” are based on hot water
usage patterns of a typical family.

Rinnai “Domestic Use: warranty periods apply to:

1. Water heaters installed to supply heated water to domestic dwellings.

2. Water heaters installed to supply heated water to commercial installations
such as motel units, hotel rooms, caravans, mobile homes, nursing homes,
retirement village complexes and other care institutions and like
accommodation provided that maximum delivery temperatures do

not exceed 70°C and that the hot water systems are not installed as

component(s) of centralised bulk hot water systems and the installation
does not incorporate building ow and return systems.

04 Rinnai Electric Hot Water Range Warranty

Commercial Use:

The warranty periods that are allocated under “Commercial Use” are for applications
other than domestic use and include premises such as commercial and industrial buildings,
cafes, caravan parks and sporting complexes, but not limited to these.

Rinnai “Commercial Use” warranty applies to:

1. Water heater(s) supplying central shower blocks.

2. Water heater(s) supplying kitchens used for the bulk preparation of food.

3. Water heater(s) delivery temperatures pre-set to exceed 70°C.

4. Water heater(s) used in commercial or industrial heating processes.

5. Water heater(s) used in hydronic space heating installations.

6. Any application that uses Rinnai water heater(s) in conjunction with building

ow and return systems.

7. Water heater(s) installed as component(s) of centralised bulk hot water system(s).

Warranty Conditions

1. This warranty applies to products which are manufactured on or after the date of

publication of this warranty but before the next date of publication of this warranty.

2. All terms of this warranty are eective from date of completion of installation of the
appliance(s) and the attending service person reserves the right to verify this date by
requesting proof of purchase or a copy of the certicate of compliance prior to the
commencement of any warranty work. Where the date of completion of installation is
not known, then this warranty will commence 2 months after the date of manufacture.
The date of manufacture is stated on the dataplate of the appliance.

Note: Certicates of compliance must be issued by the installer by law in all States and
Territories of Australia.

3. All Rinnai water heating components must be installed, commissioned, serviced,
repaired and removed in accordance with the manufacturers installation instructions,
current AS/NZS 3000, AS/NZS 3500 local regulations and municipal building codes by
persons authorised by local regulations to do so.

4. All Rinnai water heaters must be operated and maintained in accordance with
manufacturers operating instructions.

5. The warranty applies only to the components supplied by Rinnai. It does not apply to
components supplied by others, such as pressure limiting valves, isolating valves, non
return valves, electrical switches, pipework, electrical cables and fuses, but not limited
to these.

Rinnai Electric Hot Water Range Warranty 05

6. Any inspection, service, repair or replacement activities associated with warranty on
Rinnai products must be authorised by Rinnai Australia before commencement.

7. Where the appliance has not been sited in accordance with the installation instructions
or installed such that normal service access is dicult, a service charge will apply. If at
the discretion of the attending service person, access is deemed dangerous, service
will be refused. Any work required to gain reasonable access to the appliance will be
chargeable by the attending service person (for example, removal of cupboards,
doors, walls, or the use of special equipment to move components to oor level, but
not limited to these).

8. Where a failed component is replaced under warranty, the balance of the original
appliance warranty will remain eective. The replacement part or appliance does not
carry a new warranty.

9. Rinnai reserve the right to have the installed product returned to the factory for
inspection.

10. This warranty applies to water heaters connected to a water supply where the water
chemistry and impurity levels do not exceed the limits specied in Table 2. The water
supply from water utilities is deemed to comply with these requirements.

TABLE 2 - WATER CHARACTERISTICS

Total

Rinnai

water heater

system type

Hoto (HFE)

electric storage

cylinders

*For TDS levels up to and including 600mg/litre the Rinnai magnesium based anode is to be used. This is the anode tted

during manufacture of the cylinder. For TDS levels greater than 600mg/litre and not exceeding 2500mg/litre the Rinnai
aluminium based anode is to be used. This anode can be tted by Rinnai or an authorised person. This warranty does not
apply if the TDS exceeds 2500mg/litre.

06 Rinnai Electric Hot Water Range Warranty

Dissolved

Solids

(TDS)

mg/Litre

or ppm

2500* 200

Hardness

(as

CaCO3)

mg/Litre

or ppm

Saturation

Index

(Langelier)

+0.4 to -1.0 @

65OC

pH

5.5 to

9.5

Dissolved

CO2

mg/Litre

or ppm

Not

Applicable

Chlorides

mg/Litre

or ppm

Not

Applicable

Warranty Exclusions

No warranties except those implied and that by law cannont be excluded are given by
Rinnai in respect of Goods supplied. Where it is lawful to do so, the liability of Rinnai for a
breach of condition or warranty is limited to the repair or replacement of the Goods, the
supply of equivalent Goods, the payment of the cost of repairing or replacing the Goods
or acquiring equivalent Goods as determined by Rinnai.

The following exclusions apply to all Rinnai electric water heating systems. They may cause the
warranty to become void and will result in a service charge and costs of parts (if required):

1. Accidental damage and acts of God.

2. Failure due to abuse or misuse, improper maintenance or failure to maintain.

3. Failure due to incorrect or unauthorised installations.

4. Failure or damage caused by alterations, service or repair work carried out by persons

other than Rinnai Service persons or service agents.

5. Where it is found that there is no fault with the water heater and the issues is related
to the plumbing installation or is due to the failure of water, electric or gas supplies or
corrosive atmosphere.

6. Where the water heater has failed directly or indirectly as a result of excessive water
pressure, negative water pressure (partial vacuum) or water pressure pulsation.

7. Operating the water heater and components when not completely lled with water.

8. This warranty does not apply to water heaters connected to water supplies if the

water chemistry and impurity levels exceed the limits specied in Table 2. Examples
of water supplies where chemistry and impurity levels may exceed the limits specied
in Table 2 include but are not limited to private bores, private dams and water from
water utilities where the chemistry is deliberately altered by parties other than the
water utility before supplying the water heater.

9. This warranty does not apply to damage caused by sludge and/or sediment in the
water supply.

10. Labour costs incurred due to a Rinnai Service person or service agent performing
checks which should have been carried out by the customer in accordance with the

Customer Operation Instructions and where no defect is found.

Rinnai Electric Hot Water Range Warranty 07

Part Num ber: 15401042 -V6

RINNAI AUSTRALIA PTY. LTD

ABN 74 005 138 769

100 Atlantic Drive,

Keysborough VIC 3173

Product Sales and Service - National

Phone: [phone] Fax: [phone]

Technical Helpline and Spare Parts

National (Mon-Fri 8am - 5.30pm EST)

Phone: [phone] Fax: [phone]

For further information visit

www.rinnai.com.au

V6  01/12/17