RIM 950 Installation And Getting Started Manual

Installation &
Getting Started Guide

BlackBerry Handheld

Installation and Getting Started Guide
Last revised: 26/07/01
Part Number: MAT-03200-001 rev.002

ASY-03321-002
At print, documentation complies with versions:Applications 2.1, and
Desktop 2.1.

© 2001 Research In Motion Limited. All rights reserved. The BlackBerry
and RIM families of related marks, images and symbols a re the
exclusive properties of, and trademarks of Research In Motion Lim ited.
RIM, Research In Motion - Registered in the Canadian Intellectual
Property Office and U.S. Patent and T rademark Office. Always On,
Always Connected - Registered U.S. Patent and Trademark Office. All
other brands, product names and company names mentioned herein
may be trademarks or registered trademarks of their respective holders.

© Puma Technology, Inc. Puma Technology, the Puma T echnology
logo, DSX Technology, the DSX Technology logo, Intellisync, the
Intellisync logo and Intellisync Ready logo are trademarks of Puma
Technology, Inc. tha t may be registered in some jurisdictions.

Exchange and Outlook are either trademarks or registered trademarks
of Microsoft Corporation. Lotus, Domino, Lotus Notes, and Lotus
Organizer are trademarks of Lotus Development Corporation.

While every effort has been made to ensure technica l accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.

Research In Motion Limited
295 Phillip Street
Waterloo,Ontario N2L 3W8

Printed In Canada

JS2607

FCC compliance statement (USA)

FCC Class B Part 15

This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including

interference that may cause undesired operation.

WARNING

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.

There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

• Consult the dealer or an experienced radio/TV technician for

help.

Industry Canada Certification

The RIM 950 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 366A.

IC Class B compliance

Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.

The RIM 957 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 634A.

IC Class B compliance — This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.

— This device complies with the

Contents

FCC compliance statement (USA)..........................................3

Industry Canada Certification ................................................4

Important safety information........................................................7

RIM 950 Wireless Handheld..................................................10

RIM 957 Wireless Handheld..................................................11

Welcome to your wireless solution ............................................13

About this guide......................................................................14

Other documentation available ............................................16

About version 2.1 ....................................................................17

Contents of your package......................................................18

System requirements..............................................................19

Getting started................................................................................21

Before you begin .....................................................................21

About battery use and charging...........................................22

Beginning to use the handheld .............................................26

Turning the radio on and off.................................................27

Registering with the network................................................28

Installing the desktop software.............................................30

Sending a test message...........................................................32

Reading your test message....................................................34

Configuring handheld options .............................................35

Summary..................................................................................44

Using the desktop software .........................................................45

Backing up files from handheld to PC.................................45

Loading handheld applications............................................47

Synchronizing email and PIM...............................................49

Redirecting email ....................................................................53

Summary..................................................................................56

Getting to know your handheld .................................................57

Handheld components...........................................................58

Scrolling through settings......................................................77

Summary and tips...................................................................78

Frequently asked questions.........................................................79

Alarm........................................................................................79

Battery.......................................................................................79

Storage......................................................................................81

Home screen ............................................................................83

LCD screen...............................................................................84

Messages...................................................................................84

Punctuation..............................................................................88

Resetting the handheld ..........................................................89

Specifications..................................................................................91

RIM 950 Wireless Handheld..................................................91

RIM 957 Wireless Handheld..................................................93

Research In Motion Limited Software License Agreement...97

Terms and Conditions............................................................97

Limited Warranty.........................................................................101

Index...............................................................................................107

Important safety information

Please read these safety instructions and the operation
instructions provided in this manual before operating the
handheld or its cradle. Retain these instructions for future use.

Remember to follow any special regulations governing the use of
the handheld and always switch it off in areas where radio
devices are forbidden, or when it may cause interference or
danger. Any safety laws and regulations pertaining to the use of
cell phones and two-way radios will likely apply to your use of
the handheld. We encourage you to follow such laws and
regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operationsareinprogressorinanyotherareainwhich
restrictions on radio transmissions are imposed.

The handheld is not an FAA-approved electronic device for use
on aircrafts. Switch off the handheld when in an aircraft. The
effect of the use of the handheld in an aircraft is unknown. Such
use may affect aircraft instrumentation, communication and
performance, may disrupt the network, and may be illegal.

8

Important safety information

Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have
any questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You
should check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of
the handheld will present any safety issues.

Note that the Auto On/Off function on the handheld does not
affect radio operation, and the radio remains on even when the
handheld has been turned off by the Auto On/Off function.
Before entering an area where radio devices are forbidden or
may otherwise disrupt the operation of other equipment, ensure
that the radio has been turned off by turning on your handheld
and manually turning off the radio in the Home screen.

Avoid using the handheld in any environment requiring your
full attention, such as when driving a vehicle. If you need to use
your handheld while driving, have a passenger in the vehicle use
the handheld for you, or find a safe location to halt your vehicle
prior to using the handheld. Do not use the cradle as a means of
storing your handheld while in a vehicle.

WARNING

BETA version — Installation and User’s Guide

Do not use any cradle or any other accessor y or attachment
that is not manufactured by RIM or supplied by RI M or an
authorized RIM accessories supplier. Use of any accessory
or attachment that is not supplied or approved for use by
RIM in conjunction with the handheld is not permitted as it
may cause hazards.

Important safety information

Do not place the handheld or its cradle on any unstable surface,
suchasacart,stand,tripod,bracket,ortable.Itmayfall,causing
serious injury to a child or adult, and serious damage to the
handheld.

Use only those battery types specified in this Installation &
Getting Started Guide. The use of any other batteries may disable
the handheld and may be dangerous. Use proper care when
disposing of your handheld. As the unit contains a lithium ion
cell, neither the handheld n or the lithium ion cell (nor the
alkaline (AA) battery) should be disposed of in fire. Dispose of
the handheld containing the lithium ion cell in accordance with
the laws and regulations in your area governing disposal of such
cell types. Similarly, dispose of AA batteries in a responsible
manner. Contact RIM if you have any questions concerning
disposal of the handheld, the lithium ion cell, or the AA battery.

The handheld should be operated only from the type of power
source indicated on the marking label. Power supply cords
should be routed so that they are not likely to be walked on or
pinched by items placed upon or against them, paying particular
attention to cords at plugs, convenience receptacles, and the
point where they exit from the handheld or its cradle. Do not
overload wall outlets, extension cords, or integral convenience
receptacles as this can result in a risk of fire or electric shock.

9

Never push objects of any kind into the handheld or cradle
through openings as they may short-out parts that could result in
a fire or electric shock. Never spill liquid of any kind on the
handheld or cradle. Do not use the handheld or cradle near water
(for example near a bathtub, or a sink, in a wet basement, near a
swimming pool, etc.). The handheld and its cradle should be
situated away from heat sources, such as radiators, heat registers,
stoves, or other products (including amplifiers) that produce
heat.

BETA version — Installation and User’s Guide

10

Important safety information — RIM 950 Wireless Handheld

WARNING

To reduce the risk of fire or electric shock, do not expose
the handheld or cradle to rain or moisture.

RIM 950 Wireless Handheld

Unplugthecradlefromthewallandreferthehandheldand
cradle for service to qualified service personnel if:

• liquid has been spilled or objects have fallen into the
handheld or cradle

• the handheld or cradle has been exposed to rain or water

• the handheld or cradle has been dropped or damaged in any
way

• the handheld or cradle does not operate normally by
following the instructions contained in this manual

• the handheld or cradle exhibits a distinct change in
performance.

Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to
restore the handheld or cradle to its normal operation.

Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.

Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.

Installation and Get ting Start ed Guide

Important s a fety information — RIM 957 Wireless Handheld

RIM 957 Wireless Handheld

Read these instructions. Keep these instructions. Heed all
warnings. Follow all instructions.

Do not use this apparatus near water. Clean only with a dry
cloth.

Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.

Do not defeat the safety purpose of the polarized or grounding­type plug. A polarized plug has two blades with one wider than
the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete
outlet.

Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.

11

Only use attachments/accessoriesspecified by the manufacturer.
Unplug this apparatus during lightning storms or when used for

long periods of time.

Installation and Getting Started Guide

12

Important safety information — RIM 957 Wireless Handheld

Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as when the power-supply cord or plug has been damaged,
liquid has been spilled or objects have fallen into the apparatus,
it has been exposed to rain or moisture, does not operate
normally, or has been dropped.

WARNING

To reduce the risk of fire or electric shock, do not expose
this apparatus to rain or moisture.

Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician
to restore the handheld or charging cradle to its normal
operation.

Failure to observe all safety instructions contained in this
manual will void the Limited Warranty, and may lead to
suspension or denial of services to the offender, or legal action,
or both.

Installation and Get ting Start ed Guide

Welcome to your wireless solution

BlackBerry Enterprise Edition is a mobile email solution that
includes either the RIM 950 Wireless Handheld (pager-sized) and
cradle or the RIM 957 Wireless Handheld (palm-sized) and cradle.
Your email solution also contains desktop software and flat-rate
airtime on a nationwide wireless data network.

Equipped with a screen size of 132X65 pixels (for the pager-sized
handheld) or 160X160 pixels (for the palm-sized handheld), RIM’s
always on, always connected wireless technology and QWERTY
keyboard design, the handheld provides users with the ultimate
pager-sized or palm-sized handheld for messaging and personal
information.

Get ready to experience the power of messaging with your
handheld using functions such as:

• Messages: Receive, read, reply to, compose, forward, save, file,

and delete messages.

• Compose: Create and send messages to Internet email

addresses and to other handhelds.

• Saved Messages: Store messages for future viewing.

• Search Messages: Locate messages in seconds with the

powerful search tool.

• Address Book: Store your personal directory of contact

information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.

• Calendar: Keep track of appointments using one of the four

calendar views: Day, Week, Month, or Agenda.

14

Welcome to your wireless solution — About this guide

• Tasks: Add, edit, and delete tasks and mark tasks as complete.

• Alarm: Set the alarm on the handheld to sound every day or on

weekdays only.

• MemoPad: Compose, edit, and delete notes, memos and lists.

• Calculator: Perform basic mathematical operations and

conversions (conversions available only with the palm-sized
handheld).

• Options: Customize the way the handheld notifies you of new

messages; set the password; add, edit, and delete AutoText
entries; set the current date; program t he automatic on/off
feature.

• Lock: Lock the handheld with a password security screen so

that only you can use it. (This function is visible in the Home
screen only after you have set a password.)

• Turn Wireless Off / Turn Wireless On:Turn offthe

handheld’s radio when you do not wish to receive messages or
when it may interfere with other radio communications, such
as during a flight. Turn on the radio again to send and receive
messages.

• Power Off: Turn off the handheld at night or on weekends.

About this guide

This guide provides information for operating the handheld and for
installing the desktop software.

BlackBerryEnterprise Edition integrates with your company’s email
system. Currently, BlackBerry Enterprise Edition is available for
users of Microsoft Exchange Server and Lotus Domino Server.

Installation and Get ting Start ed Guide

Welcome to your wireless solution — About this guide

15

Microsoft

Exchange

Lotus

Domino

Note

Tip

WARNING

Information appearing in this format, prefaced by Microsoft
Exchange, pertains only to BlackBerry Enterprise Edition

for Microsoft Exchange. You have a Microsoft Exchange
email account if you are running Microsoft Outlook as your
email client. And, in Outlook, if you s elect Tools>Services,
the dialog box contains a list of s ervices that includes
Mircosoft Exchange Server.

Information appearing in this format, prefaced by Lotus
Domino, pertains only to BlackBerry Enterprise Edition for
Lotus Domino.You have a Lotus Notes Domino email
account if you are running Lotus Notes as your email client.

Notes will appear in this format and will contain additional
information to help you perform the task being described.

Tips will appear in this format and will provide information
about performing tasks and offer different options to
perform tasks.

Warnings appear in this format and advise you that failure
to take or avoid a specific action could result in data loss or
damage to the handheld.

A summary, including a list of more tips, is included at the end of
each chapter. You can also refer to the list of frequently asked
questions included in this guide for answers to troubleshooting
issues that may arise.

This guide describes the operating procedures and instructions for
both the pager-sized handheld and the palm-sized handheld. Where

Installation and Getting Started Guide

16

Welcome to your wireless solution — O ther documentation available

procedures between the two handhelds differ, you will see the
following icons:

This icon indicates that the associated information or
procedures pertain only to the pager-sized handheld.

This icon indicates that the associated information or
procedures pertain only to the palm-sized handheld.

Throughout this guide, the graphics depicting keyboard keys and
LCD screens show the palm-sized handheld. The keyboard layouts
on each handheld are very similar; however, some keys are shaped
differently and there are a few additional keys on the palm-sized
handheld. Where the LCD screen differs between the pager-sized
handheld and the palm-sized handheld, both LCD screens are
shown. In addition, the handheld has two display options: Large
Font and Small Font. This guide shows the Large Font display
option.

Other documentation available

Documentation for BlackBerry Enterprise Edition also includes:

• “Handheld User’s Guide”
installed along with the desktop software, for detailed
information on handheld functions such as Messaging,
Address Book, Calendar, Tasks and more.

• “Desktop Software Online Help”
online help to guide you and answer your questions. In the
desktop software, select Help from any active window to view
help information.

Installation and Get ting Start ed Guide

— Refer to this online guide, which is

— The desktop software offers

Welcome to your wireless solution — About version 2. 1

•“README.txt”— This file, installed with t he desktop software,

contains information about the new features of the version 2.1
release.

About version 2.1

This release of the BlackBerry Wireless Handheld is the first for
users on Lotus Domino and it is an update for existing BlackBerry
users on Microsoft Exchange. The following table provides feature
highlights of the BlackBerry Wireless Handheld and desktop
software 2.1 release.

17

BlackBerry

Feature

Wireless calendar — Use wireless

calendar synchronizat ion to see calendar
and appointment changes reflected on
both the handheld and desktop “o ver the
air”.

Wireless meeting requests — Respond
to and create meeting requests on your
handheld f or efficient meeting scheduling.

Downloads icon — This new icon in the
BlackBerry Desktop Manager window
provides a link to the Downloads website
where you can access BlackBerry software
upgrades and third-party applications.

Cut, copy, and paste — Modify
highlighted text in any editable field.

Search by subject — Perform a search to
find and view all messages containing the
same text in the Subject field.

Microsoft

Exchange

Installation and Getting Started Guide

Lotus

Domino

18

Welcome to your wireless solution — Contents of your package

BlackBerry

Feature

Additional fields in Address Book —

Four added fields are provided in the list o f
contact information. These fields are user­defined. (You can change the label of the
fields and include any relevant information
about the contact.)

Time zone support — Appointments
created for a specific time zone are
adjusted appropriately when the time zone
is changed in the handheld’s date and time
option.

Auto on/off functionality — during auto
off, the handheld’s radio remains ON.
Messages will continue to be received by
your handheld, even though the LCD and
notifications hav e been turned off.

Note

For a complete list of new features for version 2.1 of the
software, refer to the READM E.txt file, found on your
installation C D .

For information on how to use these features, see the
online “Handheld User’s Guide”.

Microsoft

Exchange

Contents of your package

Lotus

Domino

Your package should contain the following:

•Handheld

•Cradle

•Holster

•This“Installation and Getting Started Guide“

• Handheld “Quick Reference Card”

Installation and Get ting Start ed Guide

Welcome to your wireless solution — System requirements

• Installation CD containing desktop software and online

“Handheld User’s Guide”

If something from this package is missing or not working properly,
contact the point of purchase.

System requirements

The following components are required to install the desktop
software:

• Intel-compatible 486 or higher desktop with an available serial

port

• Windows 95/98/2000 or NT 4.0

19

Microsoft

Exchange

Lotus

Domino

Microsoft Exchange Client, Microsoft Outlook 97, Outlook
98 or 2000 (Workgroup installation), with an email account
on a Microsoft Exchange Server version 4.0 or higher, that
is capable of receiving email from the Internet.

Lotus Notes Client 4.6 or higher with an email account on a
Lotus Domino Server version 4.6 or higher that is capable
of receiving email from the Internet.

Installation and Getting Started Guide

1

Getting started

To start sending and receiving email, you will n eed to perform some
brief setup tasks on the handheld, namely, installing a new battery
(for the pager-sized handheld) or charging the internal battery (for
the palm-sized handheld), turning on the radio, and ensuring that
the handheld is registered with the wireless network. You need to
set up your computer by installing the desktop software and
connecting the handheld to your PC. Once setup is complete on
both the handheld and PC, you can check that your email
redirection is enabled, send and read a test message, and then
configure your handheld’s options.

Before you begin

You should familiarize yourself with some of the handheld’s basic
components before sending and receiving email messages.

TheQWERTYkeyboardprovidesaccesstoalloftheregular
alphabetic characters. Numeric characters, a symbols library,
punctuation, and special characters can all be generated using the

ALT key in combination with the other keys. For easy typing,

orange
hold the handheld in both hands and use your thumbs.

Roll and click (press down) the handheld’s trackwheel, which is
located in the top right corner of the handheld, for navigation and
selection.

When you turn on your h andheld, the Home screen appears. This
screen is your starting point for using the handheld’s functions. It

22

Getting started — About battery use and charging

displays the date and time, the current signal strength, the battery
level of the handheld, and the function icons. The Home screen also
displays notification of any new messages or alarms.

The handheld is battery powered and you should familiarize
yourself with proper battery use and care. The pager-sized
handheld is powered by a n external AA alkaline battery. If you
have the palm-sized handheld, there is no external battery required;
your handheld is powered by an internal, rechargeable battery.

About battery use and charging

To insert the battery

When you receive your pager-sized h andheld, insert a
new AA battery. Depending on usage, the handheld can
operate for weeks using a standard, high quality AA
alkaline battery. We recommend against using Lithium
AA batteries or ULTRA batteries.

1. Remove the handheld from its cradle. On the back
of your pager-sized handheld, remove the battery
cover by sliding the lock to the right and pulling
the cover up and off. (Remove the old battery if one
is present.)

Installation and Get ting Start ed Guide

Getting started — About battery use and charging

2. Inserta new battery. Make sure the polarities (- and

+ signs) are aligned correctly. The handheld will

vibrate and beep if the battery has not been
inserted properly.

3. Click (press down) on the trackwheel to turn on the

handheld. The Home screen appears.

23

The Home screen

To connect the cradle to your PC

If you use the pager-sized handheld you will need to know how to
connect its docking cradle and the handheld to your PC. If you use
the palm-sized handheld you will need to know how to connect its
charging cradle to your PC and how to use the cradle to charge the

Installation and Getting Started Guide

24

Getting started — About battery use and charging

handheld’s internal battery. When connecting to your PC, use only
the cradle provided by Research In Motion.

.

1. InserttheendofthecradlecableintoaCOMporton
the back of your PC.

2. Place the handheld in the cradle by aligning the
connector port on the bottom edge of the handheld
with the connector prongs of the cradle and press the
handheld firmly in place.

Connecting the RIM 950 (pager-sized) cradle to a PC

Connecting the RIM 957 (palm-sized) cradle to a PC

Installation and Get ting Start ed Guide

Getting started — About battery use and charging

To charge the internal battery for the first time

When you receive your palm-sized handheld you must
charge the internal battery for the first time.

1. Connect the AC adapter to the cradle’s serial port

connector.

Connecting AC adapter cord to cradle serial port

2. Plugthecradleintoawalloutletandmakesurethe

handheld is placed properly in the cradle. After a
few seconds, the Home screen should appear.

25

The Home screen

Installation and Getting Started Guide

26

Getting started — Beginning to use the handheld

3. Allow the handheld to charge to full battery power
before using it. When the handheld is charging, the
battery icon (in the top right corner of the Home
screen) will change to a charging icon. Once the
handheld is fully charged, the battery icon will
replace the charging icon.

Note

The cradle does not need to be connected to your PC for
charging to occur.

Recharging the internal battery

Follow the same procedure as described above to
recharge the handheld’s battery when necessary.

The handheld can be kept at a full charge by “topping
up”thebatteryeverydayfor10-15minutes.Froman
empty battery, a full charge can be achieved in
approximately 3 hours. It is not necessary to drain the
battery completely before recharging.

Note

If the battery level becomes too low, the battery icon will be
replaced by LOW, indicating that you should recharge the
handheld. In this state, all radio functions, such as sending
and receiving email and PIM operations, will be dis abled
until the battery is recharged.

If you place the handheld in the charging cradle when it is
turned off, the red LED light will turn on. This light indicates
that the handheld is charging and it will turn off once the
handheld is fully charged.

Beginning to use the handheld

In the Home screen, you can select any of the handheld’s main
functions. Use the trackwheel to scroll through the icons. The name
of each function appears at the bottom of the screen. To select a
function, scroll to the appropriate icon and click the trackwheel.

Installation and Get ting Start ed Guide

Getting started — Turning the radio on and off

You can also select a function by pressing the underlined character
in the function’s name. For example, press M for Messages.

To turn on the handheld

To turn on your pager-sized handheld, click (press
down) the trackwheel.

To turn on your palm-sized handheld, press the silver
key.

To turn off the handheld

When you want to turn off your pager-sized handheld,
scroll to the POWER OFF icon and click.

When you want to turn off your palm-sized handheld,
scroll to the POWER OFF icon and click. You can also
press and hold the silver key to turn off the handheld.

27

Turningtheradioonandoff

When you first receive your handheld, the wireless radio will be
turned off. You must turn on the radio before you can send and
receive messages.

In the Home screen, scroll to the TURN WIRELESS ON icon
and click.

Installation and Getting Started Guide

28

Getting started — Registerin g with the network

You will n otice that the TURN WIRELESS ON icon was an
antenna, but when you select the icon, the function name changes to
TURN WIRELESS OFF and the icon changes to an airplane. The
airplane icon is a reminder to turn off your handheld’s radio when
on an airplane, in a hospital, or in any place where it may interfere
with other radio transmissions and frequencies. The icon will
change depending on whether the wireless radio is on or off.

Note

You should turn off your handheld’s radio if you are going to
be out of coverage for an extended period of time. Turning
off the radio will greatly improve battery life. To turn the
radio off, scroll to the TURN WIRELESS OFF icon and
click.

When you first receive your handheld, there should be two
messages in the Messages screen to introduce you to your handheld
and some of its basic features.

Registering with the network

After you turn on the wireless radio, a Registration message should
arrive. In the rare case that the Registration message does not arrive,
check the Home screen to ensure you are in coverage. (You are in
coverage if you have one or more bars beside the coverage indicator

Installation and Get ting Start ed Guide

Getting started — Registering with the networ k

in the top right corner of the Home screen.) Register your handheld
using the following procedure.

1. In the Home screen, scroll to the OPTIONS icon and click. The

Device Options screen appears.

2. Scroll to Network Settings and click. The Network Settings

screen appears.

3. Ensure that the Roaming field is set to your country (U.S. or

Canada) and that the Radio field is set to On.Verifythatthe
Status field is set to Active.

4. Click to view the menu. Scroll to Register Now and click.

29

Installation and Getting Started Guide

30

Getting started — Installing t he des ktop so ftware

If you are in coverage, a confirmation message should arrive within
a few seconds.

Note

If the Status field in t he Network Settings screen is not set
to Active, contact your point of purchase for customer
support.

You may also need to re-register your handheld each time
you load new applications using the Desktop Software’s
Application Loader tool. See Chapter 3, “Using the des ktop
software” or the “Application Loader o nline help” for more
information.

Installing the desktop software

You must install the desktop software to send and receive email and
use the other desktop software tools.

Microsoft

Exchange

1. Insert the CD into the appropriate drive. The Setup program
starts automatically. Follow the instructions on your screen,
using the default paths and names recommended to install the
desktop software.

2. WhenSetup is complete, you may choose to open the README
file and run the desktop software right away.

One of the Setup windows will as k you to select the method
of email redirection: either the BlackBerry Desktop
Redirector or the BlackBerry Enterprise Server. If you are
unsure about the method you’ll be us ing to redirect email
from your Inbox to your handheld, ask your IT administrator
for this information before you begin installation.

To confirm the handheld to PC connection

1. Ensure that the end of the cradle cable is properly inserted into
a COM port on the back of your PC and that the handheld is
placed securely in the cradle.

Installation and Get ting Start ed Guide

Getting started — Installing the desktop software

2. Ensure that you have properly installed the desktop software. If

it is not already open, launch the Desktop Manager by selecting
it from the Start>Programs menu. The Desktop Manager
window appears.

31

Note

If t he password function on your handheld is enabled, you
must enter the password before you can connect to your
PC.

3. Select Options>Serial Settings. The Settings window appears.

Click Detect to confirm the PC to handheld connection.

Note

The message “Handheld not found” will appear if the PC
cannot detect the handheld on a serial port.

If the handheld and charging cradle cable seem connected
securely,ensure that no other devices are sharing the serial
port, such as a PCMCIA card or IrDA unit. Ensure that no
other connectivity software is running on your PC, and that
you are not using the same port as your mouse.

4. Once connection is confirmed, click OK to exit the Settings

window. The Desktop Manager will show the handheld’s PIN
and Current Status (now Connected) in the status bar at the
bottom of the window.

Generating a security key for the handheld

The first time you connect successfully to your PC, a dialog box will
prompt you to generate an encryption key by moving your mouse.

If you are re-installing or updating the software, you will not be
prompted to generate a new key. We recommend that you generate
a new encryption key every month for security purposes. See the
“Redirector Settings online help” for more information on
generating keys.

Installation and Getting Started Guide

32

Getting started — Sending atest message

Redirecting email

Microsoft

Exchange

If you will be using the Desktop Redirector on your PC to
redirect email messages to your handheld, open it from your
Start>Programs menu. In the Redirector Status window,
the Status field indicates Running and the PIN field shows
your handheld’s personal identification number.
If your company will be redirecting email to your handheld
using the BlackBerry Enterprise Server software, you do not
have to run the Desktop Redirector. Please ensure that your
IT administrator has set up your handheld on the BlackBerry
Enterprise Server.

Lotus

Domino

The BlackBerry Enterprise Server redirects e mail messages
to your handheld.

To remove the handheld from the cradle

To remove the pager-sized handheld from the c radle,
brace the bottom of the cradle with one hand and gently
pull the top of the handheld towards you.

To remove the palm-sized handheld from the charging
cradle, brace the bottom of the cradle with one hand
and gently pull the handheld up and out of the cradle.

Sending a test message

Nowthatyouhaveactivatedyourhandheldandcompletedthe
installation, you are ready to begin sending and receiving email.

To send a message

1. IntheHomescreen,scrolltotheCOMPOSE icon and click. The
To: screen appears.

Installation and Get ting Start ed Guide

Getting started — Sending a test message

2. Click the trackwheel to view the menu; scroll to New Address

and click. The New Address screen appears.

3. Type your own name and email address using the trackwheel

to scroll from field to field.

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Tip

In the Email field, press the SPACE key where the ‘@’ and
‘.’ punctuation should appear. The handheld will insert them
for you.

4. Click the trackwheel to view the menu. Select Save Address by

clicking again. You return to the To: screen with your own
email address selected.

5. Click the trackwheel to view the menu. Select Use Email as

your send method by clicking again.

6. Type a subject in the subject line such as “Test” and press

ENTER. Type your message. When your message is complete,

click the trackwheel to view the menu. Select Send Message by
clicking again. The Messages screen appears.

Installation and Getting Started Guide

34

Getting started — R eading y our test message

If you are in coverage (as indicated by the number of bars beside the
antenna icon in the Home screen), a check mark will appear beside
the message within a couple of seconds or minutes. The checkmark
icon indicates that your message was transmitted successfully.

Note

If you are not within coverage, you do not need to cancel
sending your message. The handheld will automatically
send the message once you return to an area with sufficient
coverage.

Reading your test message

When you receive your test message, follow these steps to read it.

To open a message

1. IntheHomescreen,scrolltotheMESSAGES icon and click.
The Messages screen appears.

Installation and Get ting Start ed Guide

Getting started — Configuring handheld options

2. Scroll to the test message and click to view the menu. Select

Open Message by clicking again.

35

Tip

To open messages quickly scroll to and highlight the
message in the Messages screen and double-click the
trackwheel.

3. When the new message appears on your screen, scroll down to

read the entire message. Scroll up past the subject line to view
the status, recipient, sender, and date.

For the pager-sized handheld, press BACKSPACE to
return to the Messages screen.

For the palm-sized handheld, press

ESC to return to the

Messages screen.

Configuring handheld options

Now that you have sent and received your first wireless email
message, you should configure some of the handheld’s basic
options.

To set the date and time

1. In the Home screen, scroll to the OPTIONS icon and click. The

Device Options screen appears.

2. Scroll to Date/Time and click. The Date/Time screen appears.

Scroll to the field you would like to set, then press the

SPACE

key to scroll through your options.

Installation and Getting Started Guide

36

Getting started — Configuring handheld options

3. Click the trackwheel to view the menu. Scroll to Save Options
and click. You return to the Device Options screen.

To set message notification

1. In the Home screen, scroll to the OPTIONS icon and click. The
Device options screen appears.

2. Scroll to Notify and click. The Notify screen appears. Scroll to
the field you would like to set, then press the
scroll through your options.

SPACE key to

Installation and Get ting Start ed Guide

Getting started — Configuring handheld options

3. Click the trackwheel to view the menu. Scroll to Save Options

and click.

You return to t he Device Options screen.

To set message delete

You can configure the Message List Options screen so that each time
you reconcile email, those messages that have been deleted from
your handheld are also deleted from your desktop (and vice versa) .
Or you can choose to set the delete option so that messages deleted
on your handheld still remain on your desktop when you reconcile
email.

1. IntheHomescreen,scrolltotheMESSAGES icon and click.

The Messages screen appears.

2. Click to view the menu. Scroll to Options and click. The

Message List Options screen appears.

3. For this example set the Delete On field to Desktop and

Handheld.

4. Click the trackwheel to view the menu. Scroll to Save Options

and click.

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Installation and Getting Started Guide

38

Getting started — Configuring handheld options

5. To test this feature, delete a message on your handheld which
you no l onger need. Reconcile your email using the desktop
software.(SeeChapter3ofthisguide,“Usingthedesktop
software” or the Reconciling email topic of the “Intellisync
online help” for more information.)

The message is deleted from your desktop and your handheld.

Note

If you file a message on your desktop and handheld and
then delete it from your handheld, the message will be
deleted from the corresponding desktop folder as long as
the Delete On field in the Message List Options screen is
set to Desktop and Handheld.

Using password protection

Set a password for your handheld to ensure greater security. Once
the handheld is left idle for a specified amount of time, you will
need to type your password to use it again. You can also manually
activate the password security screen by selecting the LOCK
function from the Home screen. You should lock your handheld if
you leave it unattended.

Installation and Get ting Start ed Guide

Getting started — Configuring handheld options

If you do not want the password security screen to appear, you
must disable your password in the Security screen.

Password security screen

If you have entered information in the Owner screen of the Options
function, it will appear on the password security screen. We
recommend that you include your own (or your company’s) contact
information in case the handheld is lost.

WARNING

If an incorrect password is entered 10 times, all information
is erased from the handheld for security reasons. The
handheld’s radio is turned off and the radio icon is removed
from the Home screen. You will need to reload your
applications before you can use your handheld again. You
should regularly backup any information from your
handheld that might not have originated on your PC. See
Chapter 3, “Using t he desk top software” or the “Backup and
Restore online help” for more information.

39

To enable password protection

You should set a password so that no one can use your handheld
without knowing the password.

1. In the Home screen, scroll to the OPTIONS icon and click. The

Device Options screen appears.

Installation and Getting Started Guide

40

Getting started — Configuring handheld options

2. Scroll to Security and click. The Security screen appears. In the
Password field, press the

SPACE key to enable the password. A

dialog box appears, prompting you to enter a password of at
least four characters. Press

ENTER when you are finished. You

will have to enter your password again for verification.

3. In the Security Timeout field, set how much idle time should
pass before the password security screen will appear. To do so,
press the
Release the

SPACE key to scroll through the timeout settings.

SPACE key to set the field to your preference.

4. Click the trackwheel to view the menu. Scroll to Save Options
and click.

Installation and Get ting Start ed Guide

Getting started — Configuring handheld options

You return to t he Device Options screen.

41

Note

The password security screen will show your contact
information (if you have entered it in the Owner screen) or it
will prompt you to Press any key.Typethefirstletterof
your password to gain access to the Enter Password dialog
box. Type the remaining letters of y our password and click
the trackwheel to resume using the handheld.

Once you have enabled the password, you will need to
enter it to connect to the desktop software and to open the
Security screen again.

If you turn off the handheld with the password security
screen enabled, you will need to enter the password once
you turn on the handheld again.

To lock the handheld

Once you have enabled your password in the Security screen, you
can lock the handheld whenever you like. A key icon (for pager­sized handhelds) or a lock icon (for palm-sized handhelds) will
appearintheHomescreen.

1. In the Home screen, scroll to the LOCK icon and click. The

password security screen appears.

2. To use your handheld again, type your password and click the

trackwheel.

To change your password

Changing your password occasionally will help to provide greater
security.

1. In the Home screen, scroll to the OPTIONS icon and click. The

Device Options screen appears.

Installation and Getting Started Guide

42

Getting started — Configuring handheld options

2. Scroll to Security and click. A dialog box appears, asking you to
type your password. Once you’ve typed y our password, press

ENTER to open the Security screen.

3. Click to view the menu. Scroll to Change Password and click. A
dialog box appears.

4. Enter a new password of at least four characters. Press
when you are finished. You will have to enter your new
password again for verification.

5. Click the trackwheel to view the menu. Scroll to Save Options
and click.

You return to the Device Options screen with your password
changed.

To disable password protection

Once you disable your password, the password security screen will
no longer appear. You will not need to enter your password to open
the Security screen or when connecting your handheld to your PC.

Installation and Get ting Start ed Guide

ENTER

Getting started — Configuring handheld options

1. In the Home screen, scroll to the OPTIONS icon and click. The

Device Options screen appears.

2. Scroll to Security and click. A dialog box appears, asking you to

type your password. Once you do so, press

ENTER to open the

Security screen.

3. While in the Password field of the Security screen, press the

SPACE key to change the password option to Disabled.

4. Click the trackwheel to view the menu. Scroll to Save Options

and click.

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Installation and Getting Started Guide

44

Getting started — Summary

You return to t he Device Options screen.

Summary

In this chapter, you learned the steps that are required for email
redirection to occur. You can install a battery or charge the internal
one, turn on the radio, register with the network, install the desktop
software on your PC, connect the handheld to your PC, enable email
redirection, and configure some basic handheld options. Read on to
learn more about using the handheld.

Installation and Get ting Start ed Guide

2

Using the desktop software

The “Getting started” chapter provided instructions to install the
desktop software and connect the cradle to your PC. This chapter
shows you how to use the software to get the most from your
handheld.

The desktop software can synchronize messages, contacts,
appointments, memos, and tasks between your handheld and PC.
You can also backup any important information from the handheld
to your PC, edit the Address Book and AutoText files, restore data
back to the handheld, configure email redirection settings, and load
new applications onto the handheld, all using the desktop
software’s convenient Windows interface.

Note

You will find basic instructions in this chapter for using the
desktop software and its tools; you can find more detailed
information in the online help. From any window, select

Help to view procedures.

Backing up files from handheld to PC

Use the Backup and Restore tool to save any handheld files to your
PC or restore previously-saved files back to your handheld.
Additionally, you can use it to customize the Address Book and
AutoText files: create new entries, edit existing entries, and delete

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Using the desktop software — Backing up files from handheld to PC

the entries on your PC. You can also import your PC’s Address
Book entries onto your handheld.

Note

Before updating your handheld with new software using the
Application Loader, use the Backup and Restore tool to
save any important information from the handheld to your
PC.

See the online help topic “Advanced backup and restore”
for more information on editing AutoText and Address Book
entries.

To backup files from handheld to PC

1. Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Backup and Restore.The
Backup and Restore window appears.

2. To backup everything on your handheld, click Backup.The
Select file for Full Backup window appears. The default file
name will be Backup-today’s date.ipd. Select the location and
name of the file as desired and click Save. A dialog box will
chart the progress of the data transfer from the handheld to
your PC.

3. Once the information has been saved to your PC, you return to
the Backup and Restore window.

Note

You can backup specific databases to your PC by
performing an Advanced backup. See the online help topic
“Performing an Advanced backup” for more information.

Importing files from your PC to the handheld

You can import address book entries from your PC’s address book
to your handheld. See the “Importing Address Book entries” online
help topic for more information.

Installation and Get ting Start ed Guide

Using the desktop software — Loading handheld applications

To restore files back to the handheld

1. Place your handheld in the cradle and connect it to your PC. In

the Desktop Manager, double-click Backup and Restore.The
Backup and Restore window appears.

2. To restore the previously saved files back to your handheld,

click Restore. The Select file for Full Restore window appears.
Select the file name that contains the information you want to
restore and click Open. A dialog box will chart the progress of
the data transfer from the PC to your handheld.

3. Once the information is retrieved and organized, another

dialog box appears, warning you that you are replacing the
information currently stored in the listed databases of the
handheld.

4. Click Yes to continue. Once the information has been restored

to your handheld, you return to the Backup and Restore
window.

47

Note

You can restore specific databases to your handheld by
performing an Advanced restore. See the online help topic
“Performing an Advanced restore” for more information.

Loading handheld applications

Use the Application Loader tool to update the software on the
handheld and add any new applications that might be available.

Note

Before updating your handheld with new software using the
Application Loader, use the Backup and Restore tool to
save any important information from the handheld to your
PC. See page 46 for more information about Backup and
Restore.

Installation and Getting Started Guide

48

Using the desktop software — Loading handheld applications

To add new software

1. Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Application Loader.The
Welcome to Application Loader window appears. (The
handheld must be connected before you can load new
software.)

2. Click Next to start the process of loading new software onto
your handheld. An Initialization Progress dialog box appears
on your PC to indicate that the Application Loader is
connecting to your handheld and is reading your handheld’s
configuration. At the same time, your handheld’s LCD will
read Loader activity. Wait until initialization is complete and
the dialog box disappears. The Optional Application Selection
window appears, displaying the applications that you can
choose to download to your handheld.

3. Selectthe check boxes next to the names of the applications you
want to load and click Next. The Existing Data Preservation
window appears.

WARNING

Any applications that do not hav e a check mark beside
them will be erased from the handheld (even if they are
currently loaded.)

4. In the Application Data section, select the check box if you
want to delete the information on your handheld (including
your messages and address book entries). If you select this
check box, ensure that any important information is backed up
first. In the Applications section, select the check box if you
wish to erase the applications from your handheld before
loading updated ones. You should select this option if you are
loading applications after a failed load operation. Click Next to
continue.

Installation and Get ting Start ed Guide

Using the desktop software — Synchronizing email and PIM

5. The Summary window appears, displaying the applications

that will be downloaded to your handheld. Verify that the
information is correct and click Finish.

6. The Load Progress dialog box appears and the new files are

added to your handheld.

7. When loading is complete, the Loader dialog box will indicate

whether loading was successful. If loading was not successful,
make sure that your handheld is in the cradle and the cradle is
connected to your PC properly. Then, repeat these steps. Click
OK to return to the Desktop Manager.

49

Note

After the loading process is c omplete, you will n eed to turn
on your handheld’s radio to send and receive messages. In
the Home screen, scroll to the TURN WIRELESS ON icon
and click.

Synchronizing email and PIM

Use the Intellisync tool to reconcile handheld and desktop email
messages and to synchronize your handheld and desktop Personal
Information Managment (PIM) applications.

You can also update the handheld’s date and time.

Note

See t he “Intellisync online help” for complete instructions on
updating the handheld’s date and time, reconciling your
email and for specific information based on the PIM
application you use on your PC.

In the Intellisync window, click Auto start to specify settings
for automatic synchronization.

Installation and Getting Started Guide

50

Using the desktop software — Synchronizing email and PIM

To configure email reconciliation

Note

1. Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Intellisync. The Intellisync
window appears.

2. Click Configure email. The Email Configuration window
appears.

3. In the Folder content synchronization section, select the type
of action that you want to occur when you reconcile your email.
You can change the placement of your email messages on just
your handheld by selecting Import moves and deletes to
handheld only. Or you can choose to synchronize any moves
and deletes on either system by selecting Synchronize moves
and deletes.

Unless you want to specify any personal folders from which
email should be reconciled, the default settings in the Email
Configuration window should be suitable for email
reconciliation.

Note

If you select Synchronize moves and deletes, you need
to select which location should dominate if a message has
been moved or deleted on both the handheld and the
desktop.

4. In the Personal Folder section, you can select any personal
folders with which you want to synchronize. You can include
these personal folders if you want the email in those folders to
be synchronized with your handheld as well.

5. Click OK to return to the Intellisync window.

Installation and Get ting Start ed Guide

Using the desktop software — Synchronizing email and PIM

6. Once you have configured email reconciliation, ensure that the

check box next to Reconcile email is selected in the Intellisync
window. Click Synchronize now to perform the operation.

Ensuring email reconciliation performs as intended

To ensure that email reconciliation performs as intended, check for
the following conditions and/or settings.

• Email reconciliation transfers the structure of your desktop

folders to your handheld. Therefore, you must perform an
email reconciliation before you will be able to file messages on
your handheld. Each time you create a new folder on your
desktop, you will have to perform an email reconciliation to
transfer the folder to your handheld.

• If you use the Application Loader tool and choose to remove

the current information from the handheld, you will need to
perform an email reconciliation to transfer the folders to your
handheld again. See the “Intellisync online help” for more
information.

• CheckthatyouhavesettheDeleteOnfieldofthehandheld’s

Message List Options to delete messages on the desktop and
the handheld. See the online “Handheld User’s Guide” for
more information on the Message List Options.

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Microsoft

Exchange

If you set Microsoft Outlook to empty the Deleted Items
folder on exit, choose to synchronize moves and deletes
within folders (as set in the Configure email window), and
set the handheld to delete messages f rom the handheld
and desktop during email rec onciliation, any messages that
were deleted in Outlook will not be deleted from the
handheld during the next email reconciliation. Since the
Deleted Items folder was emptied on exit, the handheld will
not be able to find the messages and will not recognize that
they were marked for deletion.

Installation and Getting Started Guide

52

Using the desktop software — Synchronizing email and PIM

To configure PIM synchronization

1. Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Intellisync. The Intellisync
window appears.

2. In the Intellisync window, click Configure PIM to customize
your PIM synchronization settings. The Handheld
Configuration window appears. Select a PIM application
(Address Book, Calendar, MemoPad,orTasks) and click
Choose. The Choose Translator window appears.

3. Select the PC program that you use (called the translator) that
corresponds to the PIM application and click OK.

4. You can configure other options in these windows such as field
mapping, synchronization filters, and conflict resolution
settings, depending on the translator that you have selected.
See the “Intellisync online help” for more information.

5. Once you have configured all the PIM applications, ensure the
the check box next to Synchronize PIM is selected in the
Intellisync window. Click Synchronize now to perform the
operation.

Installation and Get ting Start ed Guide

Using the desktop software — Redirecting email

Redirecting email

Lotus

Domino

The BlackBerry Enterprise Server integrates with the Lotus
Domino Server to redirect email from your PC to your
handheld, based on how you configure the settings in the
Redirector Settings tool.

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WARNING

If you are running the Desktop Redirector, it will deliver
email from your PC to the handheld, based on how you
configure the settings in the Redirector Settings tool.

Whenever the Desktop Redirector is running, you can
double-click the Desktop Redirector icon in the SysTray (the
menu bar at the bottom of your window) to maximize the
Redirector Status window, w hich displays the status of any
email transactions between the handheld and your PC.

If your company uses t h e BlackBerry Enterprise Server to
redirect email, the Desktop Redirector does not have to be
running in order for your email to be redirected.

If you’re using the Desktop Redirector, your computer must
be on at all times with the Desktop Redirector running. If
your computer is turned off, your email will not
to the handheld. Closing the Redirector Status window will
stop email redirection and the icon will no longer appear in
the SysTray. If you accidentally close instead of minimize
the window, open the program again for redirection to
continue.

be re dire cted

To check your email redirection settings

1. Place your handheld in the cradle and connect it to your PC. In

the Desktop Manager, double-click Redirector Settings.The
Redirector Settings window appears, organized into the
General, Filters, Security,andAdvanced tabs.

Installation and Getting Started Guide

54

Using the desktop software — Redirecting email

2. In the General tab, you can select options for handheld
behavior when in the cradle, set your auto signature, and turn
off email redirection.

3. In the Filters tab, you can view the default filters that have been
set for redirecting email to your handheld. These defaults can
be disabled, enabled, or deleted.

• The CC Default filter sends only the message header to

your handheld when your address appears in the CC field
of t he message.

• The To and BCC Default filter forwards all messages to

your handheld when your address appears in the To or
BCC fields of the message.

Note

If the body of your messages isn’t being redirected from
your PC to the handheld, check t o see how these
messages are addressed to you. If yo u are addressed in
the CC field of the message, the default filter will not
redirect the body of the message to you.

See the online help topic “Filters tab” for more inform ation.

4. In the Security tab, you can generate security keys for
encryption and decryption of your messages. Unless you
change the settings, you are prompted whenever a new key
needs to be generated when you insert your handheld into the
cradle while the desktop software is running.

5. In the Advanced tab, you can control the settings that affect the
email account being used, folder redirection settings, and
whether or not you want a copy of messages that are sent from
your handheld saved on your desktop.

6. Once you have specified all of your email redirection settings,
click OK.

Installation and Get ting Start ed Guide

Using the desktop software — Redirecting email

To add a redirection filter

Filters help you manage your email by automatically performing
actions on received messages using filter settings (rules). Rules are
the sets of conditions and actions that make up a filter. Use the
following procedure to create a new redirection filter:

1. In the Filters tab of the Redirector Settings window, click New.

The Add Filter window appears.

2. In the Filter Name field, type a name to describe the new filter.

3. The list of conditions below the filter name can be activated by

selecting the check box beside each field. Any email message
arriving at your desktop that meets the condition(s) will be
subject to this filter.

4. When you have selected the conditions that must be met for

this filter to apply, decide whether the message will be
forwarded to the handheld, forwarded with Level 1
notification, forwarded with only the header, or held at your
PC.

55

Note

Messages that you receive with Level 1 notification will
appear in the Messages screen in bold text. If you set the
Consider PIN Level 1 field to Yes in your notification
options, PIN messages will also appear in the Messages
screen in bold text. Once you read the message and return
to the Messages screen, the message is no longer in bold
text.

5. Whenyou have set the conditions and actions, click OK.Onthe

Filters tab you will see the new filter in the list.

Installation and Getting Started Guide

56

Using the desktop software — Summary

To rearrange the order of your filters, select the filter you would like
to move and click the up or down arrow buttons.

Note

As each email message arrives at your PC, the first filter
listed is applied. Therefore, when adding a filter that is more
restrictive in nature than the defaults, ensure that it is
placed at the TOP of the f ilter list, so that it will be applied
first to the incoming messages.

If you have set rules on your deskt op to move specific
messages to a different folder as soon as they arrive in your
Inbox, these messages will only be forwarded to your
handheld if you specify email redirection from that folder.
You can change the folders from which email is redirected
in the Advanced tab. See the “Redirector Settings online
help” for more information on folder redirection and the

Advanced tab.

Summary

In this chapter, you learned how to use the desktop software. You
can update your handheld’s applications, backup and restore
information, synchronize email and PIM, and redirect email.

Installation and Get ting Start ed Guide

3

Getting to know your handheld

This chapter will help you get acquainted with your pager-sized
handheld or your palm-sized handheld.

The RIM 950 (pager-sized) handheld

58

Getting to know your handheld — Handh eld components

The RIM 957 (palm-sized) handheld

Handheld components

Here are some details on the handheld’s main components:

Keyboard and trackwheel

The handheld’s QWERTY keyboard provides access to all of the
regular alphabetic characters. Numeric c haracters, a symbols
library, punctuation, and special characters can be generated using
the orange
typing, hold the device in both hands and use your thumbs. Roll
and click the trackwheel for navigation and selection.

Installation and Get ting Start ed Guide

ALT key in combination with the other keys. For easy

Getting t o kno w yo ur handh eld — Handheld components

A trackwheel that clicks!

The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.

Keys and key combinations

The following chart describes special keyboard and trackwheel
combinations that will help you navigate, compose messages, and

configure options on the handheld.

Key Function

Turning the power on

Click (press down) the trackwheel to

TRACKWHEEL

turn on the pager-sized handheld.

Turning the power on/off

59

SILVER key

• Pressthesilverkeyoncetoturnon
the palm-sized handheld.

• Pressandholdthesilverkeyto
turn off the handheld.

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60

Getting to know your handheld — Handh eld components

Key Function

Activating backlighting

• When the handheld is on, press the
silver key once to activate

SILVER key

backlighting. Press again to turn off
backlighting. (Backlighting will
turn off automatically if you do not
press any keys for 20 seconds.)

ALT key

TRACKWHEEL

•Pressthe

ALT key three times to

activate backlighting.

Scrolling and selecting

• Roll the trackwheel with your
thumb to scroll up and down
through screen lines, fields, and
menu items.

• Click (press down) the trackwheel
with your thumb to open menus
and select options, similar to the
click function of a mouse used with
your PC.

Installation and Get ting Start ed Guide

Getting t o kno w yo ur handh eld — Handheld components

Key Function

Scrolling through special characters

• When composing a message or

enteringtext, press and hold a letter
key while rolling the trackwheel to
scroll through international
characters (characters with
accents), equation symbols and
other marks. When the desired
character, symbol or mark appears,
release the letter key.

Typing ALT characters

61

ALT key

•Theorange

ALT key activates both

the numeric and symbol characters,
printed in orange above the
alphabetic keys.

•Pressthe

ALT key once to affect the

next character you type.

• Pressandholdthe

ALT key while

you type to affect all characters.

An‘A’iconappearsinthetopright
corner of your screen when the

ALT key

is active.

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62

Getting to know your handheld — Handh eld components

Key Function

Scrolling horizontally and changing
options

ALT + ROLL

the trackwheel

RIGHT SHIFT key

LEFT SHIFT key

(only on palm-

sized handheld)

•Holdthe

ALT key while you roll the

trackwheel to move the cursor
horizontally across screen lines.

•Holdthe

ALT key while you roll the

trackwheel to scroll through field
options.

• In the palm-sized handheld Home
screen, h old the

ALT key while

rolling the trackwheel to move the
cursor vertically.

Capitalizing alphabetic characters

•Pressa

SHIFT key once to capitalize

the next character that you type.

• Pressandholda

SHIFT key while

you type so that all letters are
capitalized.

• Pressandholdtheletterto
capitalize it. This feature only
works when Key Rate is set to
Slow or Fast in the Screen/
Keyboard screen.

An ‘up arrow’ icon appears in the top
right corner of your screen when a

SHIFT

key is activated.

Installation and Get ting Start ed Guide

Getting t o kno w yo ur handh eld — Handheld components

Key Function

Selecting multiple items in a list such
as messages in the Messages screen
and appointments in the Calendar

SHIFT + SCROLL

screen

63

•Holda

SHIFT key while rolling the

trackwheel in a screen that contains
alist

Activating CAPs lock

•Press

ALT + RIGHT SHIFT to activate

caps lock mode. Any key that you
press will be typed in upper case.

•Pressa

SHIFT key again to return to

lower case mode.

An ‘up arrow’ icon appears in the top
right corner of your screen when caps
lock mode is active.

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64

Getting to know your handheld — Handh eld components

Key Function

Typing the orange alt characters
(activating NUM lock mode)

• For the pager-sized handheld, press

SHIFT + ALT to activate num lock

mode.

• For the palm-sized handheld, press

ALT + LEFT SHIFT (NUM) to activate

num lock mode.

•Press

An ‘N’ icon appears in t he top right
corner of your screen when num lock
mode is activated.

Inserting carriage returns; selecting
highlighted items

ENTER key

•Pressthe

•Pressthe

Installation and Get ting Start ed Guide

SHIFT or ALT again to return to

regular mode.

ENTER key to insert a

regular carriage return, moving
your cursor to a new line.

ENTER key to select the

highlighted item. Instead of
clicking the trackwheel to select the
item, you can press the

ENTER key

to perform your task.

Getting t o kno w yo ur handh eld — Handheld components

Key Function

Deleting previous characters

65

BACKSPACE key

ALT+BACKSPACE

•Pressthe

BACKSPACE key to move

the cursor backwards and delete
characters to the left of the cursor
position.

• For the pager-sized handheld, press

the

BACKSPACE key to hide (close) a

menu or cancel an action.

• For the pager-sized handheld, press

the

BACKSPACE key repeatedly to

return to the Home screen.

Deleting characters ahead of cursor;
deleting messages

•Press

ALT + BACKSPACE with a

character highlighted to delete that
character only.

•Press

ALT + BACKSPACE in the

Messages screen to delete the
selected message. If you scroll to a
date in the Messages screen and
press

ALT + BACKSPACE, a message

appears asking if you wish to delete
all messages prior to that date.

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66

Getting to know your handheld — Handh eld components

Key Function

Deleting characters ahead of cursor;
deleting messages

ESCAPE key

(under

trackwheel)

•Pressthe

DEL key to erase

characters to the right of the cursor
position.

•Pressthe

DEL key with one or more

characters highlighted to delete
those characters only.

•Pressthe

DEL key in the Messages

screen to delete the selected
message. If you scroll to a date in
the Messages screen and press
a message appears asking if you
wish to delete all messages prior to
that date.

Escaping from screens/menus

•Pressthe

ESC key to hide (close) a

menu.

•Pressthe

ESC key repeatedly to

return to the Home screen.

•Pressthe

ESC key to cancel an

action.

DEL,

Installation and Get ting Start ed Guide

Getting t o kno w yo ur handh eld — Handheld components

Key Function

Inserting a space; scrolling through
field options

SPACE key

•Pressthe

space between characters while you
type.

67

SPACE key to insert a

•Pressthe

SPACE key to insert the ‘@’

and ‘.’ characters in Email fields.

•Pressthe

SPACE key to toggle

through field options.

Opening symbols library for extra
characters

ALT + SPACE to open the Select

Press
Symbol screen, from which you can
insert the symbol you need.

Symbols screen

As described in the Keys and key combinations chart, you can press

ALT + SPACE to open the Select Symbol screen. The following

characters are available for you to insert into your message:

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68

Getting to know your handheld — Handh eld components

To select a symbol, either scroll to a symbol and click, or press the
associated alphabetic key under the desired symbol. You will return
to your message with the symbol inserted.

LCD screen

The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, c ustomizing device options, and
performing basic mathematical calculations. It is composed of the
Home screen, function screens that are launched from the Home
screen, and menus within each function. Icons are used throughout
for message status, handheld status, and navigational aid.

Backlighting

In low light conditions, you can increase the readability of the LCD
by using the backlighting feature.

Activate the backlighting by pressing the
three times. It will shut off automatically if you do not
press any keys or use the trackwheel for 10 seconds.

Installation and Get ting Start ed Guide

ALT key

Getting t o kno w yo ur handh eld — Handheld components

Activate the backlighting by pressing the silver key
once.Itwillshutoffautomaticallyifyoudonotpress
any keys or use the trackwheel for 20 seconds. Turn
off the backlighting manually by pressing the silver
key again.

Function screens

The functions list appears on the Home screen. To open a function’s
screen, scroll to an icon and click the trackwheel (or, press the
underlined character in the function name).

Press BACKSPACE to return to the Home screen.

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Press

ESC t o return to the Home screen.

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70

Getting to know your handheld — Handh eld components

Function menus

Menus provide a list of options for the current function. You can
open a function screen’s menu by clicking the trackwheel; the menu
appears on top and covers approximately half of the screen’s width.

Address Book function menu

Address Book function menu

Installation and Get ting Start ed Guide

Getting t o kno w yo ur handh eld — Handheld components

Function icons

The following chart shows each function icon and describes the
corresponding function.

Icon

950 Wireless

Handheld

957 Wireless

Handheld

Messages

Receive, read, reply to, compose,
forward, save, file, and delete messages.

Compose

TypeandsendmessagestoInternet
email addresses or directly, peer-to-peer
(PIN option).

Saved Messages

Store important messages for future
reference.

Search Messages

Locate messages in seconds with the
powerful search tool.

Address Book

Store your personal directory of contact
information, such as multiple phone, fax
numbers, and email addresses. Use the
search function to locate a specific
contact.

Calendar

Keep track of appointments using one of
the four calendar views: Day, Week,
Month, or Agenda.

Description

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72

Getting to know your handheld — Handh eld components

Icon

950 Wireless

Handheld

957 Wireless

Handheld

Tasks

Add, edit, delete tasks and mark t asks as
complete.

Alarm

Set the alarm on the handheld to sound
on weekdays only or every day
(including Saturday and Sunday).

MemoPad

Compose, edit, and delete important
notes and memos.

Calculator

Perform basic mathematical operations.
With the palm-sized handheld, you can
also perform measurement conversions.

Options

Customize the way t he handheld notifies
you of messages; set the password;
customize AutoText; set the date/time;
program the automatic on/off feature.

Description

Lock

Lock the handheld with a password
security screen so that only you can use
it. This icon will only appear in the
Home screen after you have set a
password.

Installation and Get ting Start ed Guide

Getting t o kno w yo ur handh eld — Handheld components

Icon

950 Wireless

Handheld

957 Wireless

Handheld

Description

Turn Wireless On/Turn Wireless Off

Turn off the handheld’s radio when it
may interfere with other radio
communications, such as during flight,
or whenever you prefer not to receive
email messages. You will not be able to
send or receive messages until you turn
the radio on again.

Power Off

Turn off the handheld when you wish to
conserve battery power. All queued
messages will be delivered to your
handheld once you turn it back on.

Handheld status icons

These icons appear on the handheld’s LCD screen to indicate
battery power, coverage levels, and keyboard modes.

73

Icon Description

Battery power indicator

Coverage strength indicator

Charging indicator

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74

Getting to know your handheld — Handh eld components

Icon Description

Data is being sent

Data is being received

ALT key mode is active

SHIFT key mode is active

NUM lock mode is active

Unread messages waiting

Messagestatusicons

These icons appear on the handheld’s LCD screen to indicate the
status of pending, sent, and received messages.

Icon Description

Message is being sent

Message has been sent out to the network

Message sent to another handheld PIN has
been delivered

Message pending (will be sent later)

Installation and Get ting Start ed Guide

Getting t o kno w yo ur handh eld — Handheld components

Icon Description

Composed message has been saved (not sent
yet)

Unread message transmission error

Message returned, message transmission
error

New, unread message has been received

Message has been read

Message has been filed

Importance level of message is high

Navigational icons

These icons appear on the handheld’s LCD screen to indicate
positions within fields, lists, menus, and screens.

75

Icon Description

Indicates the cursor position

You are at the bottom of a menu or screen; scroll
the trackwheel up to view more items.

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76

Getting to know your handheld — Handh eld components

Icon Description

You are at the top of a menu or screen; scroll the
trackwheel down to view more items.

You can scroll the trackwheel up or down to view
more screen or menu items.

You can scroll the trackwheel left or right to
continue viewing icons on the functions list.

Holster (belt clip)

A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.

When you r eceive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve
set it) stops and the most recently received message will be open. If
you pull the handheld out of the holster and quickly replace it,
notification stops but the message will remain marked unread. See
page 36 for information on notification settings.

Cradle

ThecradleprovidesalinkbetweenthehandheldandyourPC,so
that you may use the desktop software provided with your package.

Serial port

The serial port on the bottom of the handheld fits into the prongs of
the cradle. You must connect the cradle to your PC to use the
desktop software (provided on the CD with your package).

Installation and Get ting Start ed Guide

Getting to know your handheld — Scrolling through settings

Battery compartment

The pager-sized handheld operates on one AA alkaline
battery housed in the battery compartment at the back
of the handheld.

Charger

The palm-sized handheld is designed to operate for one
week or more on a full charge; exact battery life will
depend on factors such as usage and quality of
coverage. The handheld contains an internal lithium
cell. The cradle provided with your palm-sized
handheld is also used to recharge this cell.

Scrolling through settings

The handheld provides alternate methods of performing the same
action (e.g. using hotkeys instead of the trackwheel). In particular,
there are four ways to change the configurable options on your
handheld. These alternatives apply to all screens where you can
change settings, such as in the Date/Time, New Appointment, or
Daily Alarm screens.

77

• Use the menu. While in an option field, click to view the menu.
Scroll to Change Options and click. A dialog box appears
where you can scroll through your options. Once you reach the
option you prefer, click the trackwheel. After setting all of the
options in the screen, click to view the menu. Scroll to Save
Options and click.

• Use

ALT +roll.Hold the ALT key while rolling the trackwheel to

scroll through the options. Release the
your desired setting.

ALT key once you reach

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78

Getting to know your handheld — Summary and tips

• Use the keyboard. You can press the letter or number which

represents your choice. For example, if you are in a time field,
press the first number of the hour you want to specify.

• Use the

your options. Release the

SPACE key. You can use the SPACE key to scroll through

SPACE key once you have set the field

to your preference. This method is used throughout the guide.

Summary and tips

• In this chapter, you learned about the various components and
features of the handheld.

Getting to know your handheld - Tips

• Press the first letter of an item in an options list, menu, or choice list to
jump directly to the item.

• Press Y to select Yes in a pop-up dialog box.

• Press N to select No in a pop-up dialog box.

•Press

• Type the first letters of the nam e or the initials separated by a space to

• Press and hold a letter to capitalize it (must have Key Rate enabled).

•Press

•Press

SPACE twice to insert a period while composing a message (the

letter following the period will automatically be capitalized).

find a specific contact in the To field.

ALT and click the trackwheel to select an icon in the Home

screen. Roll the trackwheel to move the icon to another position, and
click the trackwheel to “drop” it into the new position.

SPACE to scroll through field settings.

•PressC or
box.

•PressC or

BACKSPACE to select Cancel in a pop-up dialog

ESC to select Cancel in a pop-up dialog box.

Installation and Get ting Start ed Guide

4

Frequently asked questions

This chapter includes answers to some common questions about the
handheld. See the desktop software’s online help for detailed lists of
answers to FAQs about the handheld and the desktop software.

Alarm

Why is my alarm not sounding when I’ve set the time?

Ensure that you have enabled the alarm by setting the
Alarm On/Off field to On. When the alarm is set, a bell icon appears
on the Home screen. See the online “Handheld User Guide” for
informationonsettingthisfield.

Battery

What should I do when I see the message“Battery too low for
handheld usage”?

Replace the handheld’s AA alkaline battery with a
fresh battery. See page 22 for information on inserting
the battery.

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Frequently asked questions — Battery

Recharge the handheld’s battery. See page 25 for
information on using and charging the battery. The
handheld can be kept at a full charge by simply
“topping up” the battery every day for 10-15 minutes.
From an empty battery, a full charge can be achieved
in approximately 3 hours. It is not necessary to
completely drain the battery before recharging.

Why is my battery running down quickly?

There are several reasons why your battery may run down quickly.
Following these suggestions will help extend battery life:

• Use vibrate notification because it requires less power than tone
notification. See the online “Handheld User’s Guide” for
detailed information on the notification options.

• Limit sending long messages.

• Limit use of the backlighting feature.

• Set filter rules in the desktop software’s Redirector Settings
window to specify which messages should be forwarded to
your handheld. See the “Redirector Settings online help” for
detailed information.

• If you are sending the same message to more than one person,
use multiple recipients in one message rather than transmitting
thesamemessagemorethanonce.Seetheonline“Handheld
User’s Guide” for information on composing a message to
multiple recipients.

• Turn off your handheld’s radio when you are not reading mail
or when receiving your mail is not urgent.

Installation and Get ting Start ed Guide

Frequently asked questions — Storage

What should I do if my handheld does not turn on?

Make sure the AA battery is properly installed or try
inserting a new battery. You may have to leave the
handheld turned off for 6-8 hours for the AA battery
to charge the internal lithium cell. See page 22 for
informationoninsertingthebattery.

• If the handheld will not turn on after replacing
the battery, reset the handheld. See page 89 for
information on resetting the handheld.

Recharge the handheld’s battery. See page 25 for
informationonusingandchargingthebattery.

• If the handheld will not turn on after recharging
the battery, reset the handheld. See page 89 for
information on resetting the handheld.

Storage

What should I do if I won’t be using my handheld for a short
period of time?

If you expect that you will not be using your handheld for a short
period of time (two weeks or less) turn the handheld off. In the
Home screen, scroll to the POWER OFF icon and click.

81

To turn the pager-sized handheld on again, click the
trackwheel.

To turn the palm-sized handheld on again, press the
silver key.

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82

Frequently asked questions — Storage

What should I do if I won’t be using my handheld for an
extended period of time?

Before storing your handheld for an extended period of time, you
should save information on the handheld to your PC using the
desktop software’s Backup and Restore tool.

Ifyouexpectthatyouwillnotbeusingyourpager­sized handheld for many weeks or months, then
remove the AA alkaline battery.

Ifyouexpectthatyouwillnotbeusingyourpalm­sized handheld for many weeks or months, then put
thehandheldinstoragemode.IntheDeviceOptions
screen, scroll to Storage Mode and click. Click Yes in
the two dialog boxes that follow.

The handheld shuts down, and after approximately 24 hours enters
a special storage state. You should store the handheld in a cool, dry
place. When you press any keys or click the trackwheel while the
handheld is in this state, it will not respond.

To reactivate the handheld, install a new AA alkaline
battery (a used alkaline battery may not be powerful
enough to reactivate the handheld). Once the new
battery is installed, the handheld should turn on and
read Initializing.

To reactivate the handheld, insert the handheld into
the charging cradle, as you did when you first
received your handheld, and recharge the battery.
The handheld should turn on and read Initializing.

Installation and Get ting Start ed Guide

Frequently asked questions — Home sc reen

All of your stored addresses and messages will be preserved while
the handheld is turned off. However, the handheld will no longer
have the correct date and time or encryption key. To reset the date
and time, follow the instructions on page 35 of this guide, or to
update this information automatically, synchronize the handheld
with the desktop software’s Intellisync tool. You can generate a new
encryption key in the Security tab of the desktop software’s
Redirector Settings tool.

83

Note

If you do not reset the date and time, messages will arrive
with the date of January 1 and will be placed at the bottom
of your Messages screen.

Home screen

How can I return to the Home screen?

The screen that displays the functions list and the date and time is
called the Home screen.

Press the BACKSPACE key repeatedly until you return
to the Home screen.

Press the
Home screen.

You can also select Close from an application’s menu or, in the
Device Options screen, scroll to the [Return to Home Screen] option
and click.

ESC key repeatedly until you return to the

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84

Frequently asked questions — LCD screen

LCD screen

What can I do if my LCD screen seems faint?

Check the Screen/Keyboard option in the Device Options screen. In
Options>Screen/Keyboard,scrolltotheScreen Contrast field.

Press and hold the
different contrast. Once you have set the field to your preference,
click the trackwheel to view the menu. Scroll to Save Options and
click.

ALT key while rolling the trackwheel to select a

Activate backlighting by pressing the
times. The backlighting will turn off after 10 seconds
if you have not pressed a key or the trackwheel.

While the handheld is on, press the silver key once to
activate backlighting. The backlighting will turn off
after 20 seconds if you have not pressed a key or the
trackwheel. You can manually turn off the
backlighting by pressing the silver key again.

ALT key three

Messages

Why did I have two messages on my handheld before I turned
on the radio?

These messages are pre-loaded and contain information to help you
learn about the handheld when you first receive it.

Why are my messages not being sent out?

A clock icon beside the message header in the Messages screen
indicates that the message has not been sent.

• Check that the handheld’s radio has been turned on (select

the TURN WIRELESS ON icon), and check that you are
within range of network coverage (check the coverage

Installation and Get ting Start ed Guide

Frequently asked questions — Messages

indicator in the Home screen).

• Check the Network Settings screen to ensure that your
handheld has been activated on thenetwork.

• You can try resending your message. As long as there is a
clock icon beside the message when you resend it, another
attempt is made to transmit the original message. See the
online “Handheld User Guide” for detailed information on
how to resend messages.

Why am I not receivingall my messages?

If you are not receiving some messages to your handheld, check if
any of the following situations apply.

85

Microsoft

Exchange

Is your handheld in the cradle and connected to your PC? By default, if

Is your PC turned on? If you are using the Desktop

Redirector to forward your email, your desktop computer
must be on whenever you want to receive messages on
your handheld. I f your company is using the BlackBerry
Enterprise Server to forward your email, you do not need
to leave your PC turned on.

the handheld is in t he cradle, you will not receive any messages on
your handheld while the desktop software is running. Take the
handheld out of the cradle to find out if the messages are being
forwarded properly.

Do you have message forwarding enabled? Check the

•

General tab settings and ensure that the Forward
messages to my handheld check box is selected.

•

Have you set folder redirection? Check the Advanced tab

settings and ensure that you have selected the proper
folders from which each email should be redirected.

•

Have you set filter rules? Check the filters in the Redirector

Settings tool of the desktop software to make sure the

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86

Frequently asked questions — Messages

messages you want to receive are being forwarded. See the
“Redirector Settings online help” for information on these
filters.

•

Have you set the filter order correctly? The order that the

filters appear in your list reflects the order that they will be
applied to new messages. You should check to see if one of
your filters is preventing desired messages from being
redirected to the handheld.

Have you opened the message on your desktop? There are

•
certain cases where messages may not be forwarded to
your handheld if they have already been read on your
desktop before being processed by the BlackBerry
Enterprise Server. If you are in an area of low coverage and
you read a message on your desktop, the BlackBerry
Enterprise Server may not recognize the message as
unread. Therefore it will not be forwarded to your
handheld.

What should I do if a message is returned?

A returned message will have an ‘x’ beside it in the Messages
screen.

• Open the message and scroll to the top. The Message
Status field indicates why the message was returned.
Follow the instructions given there.

Microsoft

Exchange

See the “Desktop Redirector online help” for more
information and a list of possible error messages.

I am not being notified when new messagesarrive, even
though I have set the handheld to notify me.

• Ensure that the volume setting of the notification options is set

to either Low, Medium, High,orEscalating, rather than Mute.

Installation and Get ting Start ed Guide

Frequently asked questions — Messages

With the volume set to Mute, the tone will not sound when
new messages arrive.

• Ensure that the Level 1 Only setting in your notification
options is set to No. When this field is set to Yes, you will only
be notified of level 1 messages, rather than all messages. See the
online “Handheld User Guide” for more information on the
notification options.

• In the Notify screen, set the Repeat Notification field to Low,
Medium, High (or LED Only for the palm-sized handheld) so
that you are reminded of unread messages on your handheld.

Are there any pre-defined responses that can be used when
replying to messages from the handheld?

You can compose a message that contains a list of responses from
which another handheld user can choose when replying to your
message.

1. In the Home screen, scroll to the COMPOSE icon and

click. The To: screen appears.

2. While composing a message, type a question in the

message body that requires a response, then press

ENTER.

Type Responses: (makesuretoincludethecolon),then
press

ENTER to move to the next line. Create your list of

responses, pressing

ENTER after each response option.

87

3. When you have finished composing your list of responses,

press

ENTER again to insert a blank line after the last

response.

4. Click the trackwheel to view the menu. Scroll to Send

Message and click.

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88

Frequently asked questions — Punctuation

How do I respond to a message which contains a list of
responses?

When you receive a message containing a list of responses, you can
choose one of the responses as your reply message.

1. IntheHomescreen,scrolltotheMESSAGES icon and
click. The Messages screen appears.

2. Scroll to the new message and click. The message contains
a question that requires a response. Click the trackwheel to
view the menu.

3. Scroll to ReplytoMessageand click. A dialog box appears
with a list of responses for you to choose from.

4. Scroll to the desired response and click. A dialog box
appears, in which you can add any additional comments.
Click again to send the response.

You return to the Messages screen and you can see that your reply
has been sent.

Punctuation

Where can I find the period (.) and other punctuation marks on
my keyboard?

• Thequickestwaytotypeaperiod(.)istopressthe
twice at the end of a sentence. The next letter is capitalized
automatically.

•Pressthe

ALT key and an associated character key at the same

time to insert common punctuation marks. You will see the
punctuation mark printed in orange above t he primary key on
the keyboard. See page 59 for information on the

ALT key and

other key functions.

Installation and Get ting Start ed Guide

SPACE key

Frequently asked questions — Resetting the handheld

• Other punctuation marks are included in the symbols library

whichyoucanopenbypressing

ALT + SPACE.Seepage67for

informationonhowtoinsertasymbol.

• You can also insert international and accented characters into

your messages. When composing a message or entering text,
press and hold a letter key while rolling the trackwheel to scroll
through international characters and characters with accents.
When the desired character appears, release the letter key.

Resetting the handheld

On rare occasions, the handheld may report an internal handheld
error message, instructing you to press R to reset. Doing so will
return the handheld to normal operation after a few minutes. Try
sending yourself a message and check that all the information has
been properly restored in the Status screen.

There is also a reset hole located on the back of the handheld.
Normally, you would not need to use this method of reset.
However, if the handheld ‘locks up’ (no longer responds when you
press keys or use the trackwheel) you can use this method to reset
the handheld. One end of a paper clip can be inserted into this hole
to press the reset button, restarting and restoring the handheld to
normal operation.

89

Note

For the pager-sized handheld, the reset hole is located
below the bottom label on the back of the handheld.

For the palm-sized handheld, the reset hole is located
in the information label on the back of the handheld.

You can also reset the handheld by simultaneously pressing
the

ALT + SHIFT + BACKSPACE keys.

Installation and Getting Started Guide

90

Frequently asked questions — R esetting t he handheld

Messages and other information stored on the handheld will not be
lost. I f you were in the process of composing a message, however,
the message will be lost.

If you reset your handheld, you will not lose connection with your
PC. After you reset your handheld, synchronize with the desktop
software to ensure that all information has been restored. See the
“Desktop Manager online help” for more information.

Installation and Get ting Start ed Guide

5

Specifications

RIM 950 Wireless Handheld

Mechanical Properties

Weight: 4.1oz (115g) (without battery)
Size (LXWXH): 3.5”X2.5”X0.89” landscape, (0.94 at

battery compartment)

Memory: R950-4 - 4 MB Flash memory, 512 kB

RAM

Display and control features

Display: Full graphic LCD and backlighting; 132

x 65 pixels, and 8 line by ~25 character
text/graphics display

Controls: Trackwheel for scrolling and selecting

menus; 31-key QWERTY-style
keyboard

Message
Notification:

Audible beeper and mechanical
vibrator; user-configurable alert options

92

Specifications — RIM 950 Wireless Handheld

Other features: Real-time clock; audible alarm;

AutoText and Address Book updates

Ports: RS-232 compatible serial port at

operating speeds up to 115 200 baud

•Inputvoltagefrom5Vp-pto+/-30
V

• Maximum data rate 115 2 00 baud

• Port impedance 5kΩ nominal input,
300Ω minimum impedance output

Power

Battery: One AA alkaline cell and one internal,

rechargeable Lithium I on cell

Power Supply: Internal, rechargeable Lithium Ion cell

Temperature

Operating: -10°Cto+60°C
Storage: 10°Cto+30°C

under these conditions. Storage in high
temperatures can damage the internal
lithuim cell. If you plan to store the
handheld for a long period of time,
contact RIM for guidance.

Relative Humidity: 5-95% Non-condensing

Installation and Get ting Start ed Guide

— Keep the handheld

Specifications — RI M 957Wireless Handheld

Radio specifications

Network Support 900 MHz Mobitex networks
Interface Protocols: MASC (Mobitex Asynchronous

Communications) Protocol; RAP (RIM’s
Radio Access Protocol).

Frequency

Transmitting: 896 to 902 MHz, 12.5 kHz Channels
Receiving: 935 to 941 MHz, 12.5 kHz Channels

Regulatory compliance

93

Handheld Complies
with:

FCC Part 15 Class B, Part 90
Industry Canada RSS 119

RIM 957 Wireless Handheld

Mechanical Properties

Weight: Approx. 5oz
Size (LXWXH): 4.6”X3.1”X0.70”
Memory: 5 MB Flash memory

0.5 MB SRAM

Installation and Getting Started Guide

94

Specifications — RIM 957 Wireless Handheld

Display and control features

Display: Full graphic LCD with backlighting,

160x160pixelviewingarea

Controls: Thumb-operated trackwheel; PC-style

keyboard

Message
Notification:

Other features: Real-time clock; audible alarm;

Ports: RS-232 compatible serial port at

Red LED indicator; audible beeper;
mechanical vibrator, on-screen
notification; configurable by user

AutoText and Address Book updates

operating speeds up to 115 200 baud

Power

Battery: Internal lithium cell

Temperature

Operating: 0°Cto+50°C
Storage: 10°Cto+30°C

under these conditions. Storage in high
temperatures can damage the internal
lithuim cell. If you plan to store the
handheld for a long period of time,
contact RIM for guidance.

Relative
Humidity:

5-95% Non-condensing

— Keep the handheld

Installation and Get ting Start ed Guide

Specifications — RI M 957Wireless Handheld

Radio specifications

95

Network
Support

Interface
Protocols:

900 MHz Mobitex networks

MASC (Mobitex Asynchronous

Communications) Protocol; RAP (RIM’s
Radio Access Protocol).

Frequency

Transmitting: 896 to 902 MHz, 12.5 kHz Channels
Receiving: 935 to 941 MHz, 12.5 kHz Channels

Regulatory compliance

HandheldComplies
with:

Charging cradle
Complies with:

FCC Part 15 Class B, and Part 90
Industry Canada RSS 119

FCC Part 15, Class B Declaration of
Conformity (DoC)

Installation and Getting Started Guide

Research In Motion Limited Software License Agreement

Terms and Conditions

This is a legal agreement between you, the Customer ("You"), and
Research In Motion Limited ("RIM"). BY INSTALLING, USING OR
MAKING ONE OR MORE COPIES OF THIS SOFTWARE (OR ANY
COMBINATION OF THE FOREGOING), YOU ARE AGREEING
TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU
DO NOT AGREE TO THE TERMS OF THIS AGREEMENT,
PROMPTLY RETURN THE SOFTWARE AND THE
ACCOMPANYING ITEMS (INCLUDING WRITTEN MATERIALS
AND BINDERS OR OTHER CONTAINERS) TO RIM.

1.0 Definitions

1.1 "SOFTWARE" means the

RIM Software Product(s)
provided under this license to
You for use in conjunction with
the BlackBerry Handheld
Product (the "Handheld
Product"), regardless of
whether the SOFTWARE is the
BlackBerry Desktop Software
or software residing on the
Handheld Product. The term
SOFTWARE includes all
related software, regardless of
the form in which it is provided
to You or the form in which

You may subsequently use it,
and includes all documentation
and other written materials
related to the SOFTWARE and
the Handheld Product;
however, the term SOFTWARE
shall not include any software
applications developed by a
third party other than RIM
("Third Party Software"),
whetherornotThirdParty
Software accompanies or is
provided with the SOFTWARE
and/or Handheld Product.
AnysuchThirdPartySoftware
shall be governed by an End­User Software License

98

Research In Motion Limited Software License Agreement

accompanying and relating
specifically to such Third Party
Software.

2.0 Grant of License

2.1 This RIM Software License

Agreement ("LICENSE") hereby
grants You a non-exclusive,
non-transferable right to install
and use one copy of the
SOFTWARE on a single CPU
residing on Your premises
solely in conjunction with the
Handheld Product. This does
not imply any rights to future
upgrades of the SOFTWARE.

3.0 Intellectual Property;
Export Restrictions

3.1 The SOFTWARE is owned

by RIM and is protected by
Canadian, U.S. and international
copyright laws. You must,
therefore, treat the SOFTWARE
like any other copyrighted
material. In addition, other
intellectual property laws,
including patent laws, and
treaties protect the SOFTWARE.

3.2 You may not print, copy,
reproduce, distribute, modify or
in any other manner duplicate
the SOFTWARE, in whole or in
part. You may make one (1)

copy for backup or archival
purposes.

3.3 You may not copy the
Handheld Product manual(s) or
any written materials
accompanying the SOFTWARE,
if any such materials are
included.

3.4 You may not decompile,
disassemble or otherwise
reverse engineer, to extent
permitted under law, the
SOFTWARE, or any part of it.
You do not have the right to
obtain or use any source code
for the SOFTWARE.

3.5 The SOFTWARE contains
cryptographic modules that
may be controlled for export
purposes by the governments of
the United States and/or
Canada. The Software may not
be used in and/or exported to
any country other than the
United States and Canada.
Notwithstanding the license
grant in Section 2.1, You agree
that you will not export the
Software or use, or permit any
other party to use, the Software
in any country other than the
United States and Canada, and
you agree to indemnify and

Installation and Get ting Start ed Guide

Research In Motion Limited Software License Agreement

99

hold RIM harmless from any
damage caused by your failure
to comply with this Section 3 .5.

4.0 Term

4.1 The grant of rights shall be

non-exclusive, non-transferable
and perpetual provided that
You do not breach the terms and
conditions of this Agreement or
any other agreement with RIM
andfurtherprovidedthatyou
comply with the terms of any
documentation accompanying
the SOFTWARE and/or the
Handheld Product.

5.0 Warranty and Disclaimers;
U.S. Government Rights

5.1 RIM warrants that any disk

or other media that the
SOFTWARE is recorded on, if
provided by RIM, will be free
from defects in materials and
workmanship under normal use
and service for a period of 90
days from the date of delivery.
Any implied warranties or
conditions relating to the
SOFTWARE to the extent they
are not disclaimed below are
limited to 90 days. This
warranty does not extend to any
disk or other media that has

been damaged as a result of
accident, misuse, abuse, or as a
result of service or modification
by anyone other than RIM.

5.2 RIM’s entire liability and
your exclusive remedy shall be a
replacement of the defective
disk, when You return to RIM
the defective disk and any
copies You have made of it. Any
replacement disk that is
supplied is warranted for the
remainder of the original
warranty period.

5.3 RIM DISCLAIMS ALL
OTHER WARRANTIES AND
CONDITIONS, EITHER
EXPRESS OR IMPLIED,
INCLUDING BUT NOT
LIMITED TO IMPLIED
WARRANTIES OR
CONDITIONS OF
MERCHANTABILITY, FITNESS
FOR A PARTICULAR
PURPOSE, AND
NONINFRINGEMENT, EACH
WITH RESPECT TO THE
SOFTWARE AND ANY THIRD
PARTY SOFTWARE, THE
ACCOMPANYING
MANUAL(S) AND WRITTEN
MATERIALS.

Installation and Getting Started Guide

100

Research In Motion Limited Software License Agreement

5.4 This limited warranty gives
You specific legal rights. You
may also have other rights that
vary by state or province. Some
jurisdictions may not a llow the
exclusion or limitation of
incidental or consequential
damages nor allow limitations
on how long an implied
warranty lasts. Thus, the above
limitations or exclusions may
not apply to You.

5.5 IN NO EVENT SHALL RIM
BE LIABLE FOR ANY OTHER
DAMAGES WHATSOEVER
(INCLUDING, WITHOUT
LIMITATION, DAMAGES FOR
LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION,
LOSS OF BUSINESS
INFORMATION OR
CORRUPTION OR LOSS OF
DATA, OR OTHER
PECUNIARY LOSS) ARISING
OUT OF THE USE OF OR
INABILITY TO USE THE
SOFTWARE OR ANY THIRD
PARTY SOFTWARE, EVEN IF
RIM HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH
DAMAGES. THIS LIMITATION
IS INTENDED TO APPLY AND
DOES APPLY WITHOUT
REGARD TO WHETHER SUCH

DAMAGES ARE CLAIMED,
ASSERTED OR BROUGHT IN
AN ACTION OR CLAIM
SOUNDING IN TORT OR
CONTRACT, OR BASED ON
THE BREACH OF ANY
EXPRESS OR IMPLIED
WARRANTY, OR UNDER ANY
OTHER LAW OR FORM OF
ACTION. IN NO EVENT
SHALL RIM’S LIABILITY TO
YOU EXCEED THE COST OF
REPLACING THE MEDIA
UPON WHICH THE
SOFTWARE IS RECORDED.

5.6 This SOFTWARE is provided
with RESTRICTED RIGHTS.
Use, duplication or disclosure
by the U.S. Government is
subject to restrictions as set forth
in DFARS 227.7202 or in FAR

52.227-19, as applicable.
Contractor is Research In
Motion Limited, 295 Phillip
Street, Waterloo, Ontario,
Canada N2L 3W8.

5.7 This LICENSE is to be
construed in Canada under the
lawsoftheProvinceofOntario
and in the United States under
thelawsoftheStateofTexas,
except for any body of law
governing conflicts of law.

Installation and Get ting Start ed Guide