OWNER‘S MANUAL EBIKES
NORTH AMERICA
COPYRIGHT
Copyright 2017 RIESE & MUELLER GMBH
The information contained in this manual and/or any of its parts, sub-parts or chapters, is the
intellectual property of RIESE & MUELLER GMBH and is protected by domestic and internation-
al copyright and other intellectual property laws.
The information contained herein is provided for the operation, service and troubleshooting
of the product described herein.
Any duplication, reproduction, translation, micro filming, storage in electronic or magnetic
form, processing as electronically or magnetically stored media, copying or dissemination of
these
materials and/or the information contained herein, or any part thereof, except for the internal
use of RIESE & MUELLER GMBH or its authorized external suppliers, consultants or agents,
without the prior written consent of RIESE & MUELLER GMBH, is hereby strictly prohibited.
All rights and remedies are hereby expressly reserved.
Violators will be prosecuted.
RIESE & MUELLER GMBH shall have no liability whatsoever arising from or connected in any
way to the so prohibited use of the information contained herein by any person or entity,
wherever located, for whatever reason.
RIESE & MUELLER GMBH reserves the right to change, delete or otherwise alter or modify any
information contained herein, or the product itself, at any time and for any reason, with or
without notice.
2
3
IMPORTANT INFORMATION
This manual describes how to use your Riese & Müller E-Bike in a safe manner. It is essential that
whoever owns or uses the E-Bike has read this manual before riding the E-Bike for the first time.
This also applies to anybody who considers himself or herself to be an experienced bicycle rider.
In some aspects E-Bikes substantially dier from regular bicycles.
There is an example illustration of an E-Bike (and an E-Cargo bike respectively) on either of the
inner sides of this manual’s cover describing the vehicle’s most important components and parts.
For easier navigation and reference we do recommend to leave these inner sides open while
reading this manual.
This manual and all other included manuals for brakes, gears, suspension, electric drive and
optional accessories are an integral part of the E-Bike.
Read all the manuals carefully. Store all manuals close to where you store your E-Bike to have
them handy if questions arise.
In case this E-Bike is solwd or given to another person as a gift or even only for temporary use,
all manuals must be given as well.
This manual also describes simple do-it-yourself inspections for the E-Bike.
This manual, however, is no substitute for a complete workshop manual.
All service and repair work on any Riese&Müller E-Bike shall always be performed only by
an authorized dealer.
In case anything in this manual is not clear or if you need further information regarding a
function of the Riese&Müller E-Bike, please contact your authorized dealer or Riese&Müller
customer service (www.r-m.de, Tel. +496151-36686-0).
4
SAFETY INFORMATION
NOTICE FOR PARENTS AND
LEGAL GUARDIANS OF MINORS
Riding an E-Bike can be hazardous. Therefore, never overestimate your abilities or the
capabilities of your E-Bike when riding it.
By riding an E-Bike you assume the risk of personal injury and damage to the E-Bike.
To reduce this risk, read the “Safety” section, starting on page 9, before riding your
E-Bike for the first time.
This manual cannot possibly describe every conceivable hazardous situation that may arise
while riding an E-Bike. The person riding the E-Bike is therefore solely responsible for the
use of their E-Bike and any injuries or damage that result from such use.
The use of E-Bikes by persons under the age of 16 is strictly forbidden.
Parents and guardians of minors are fully responsible for making sure that the minor has
read and understood all of the contents of all manuals for the E-Bike.
Parents and guardians of minors are furthermore fully responsible for the results and
consequences of any use, misuse, accidents, injuries or damages caused by minors.
5
CAUTION
NOTICE
SAFETY INFORMATION
This manual uses the following signal words to alert to potential hazards. The meaning of the
signal words is listed in the table below.
Indicates a hazardous situation that, if not avoided, could result in
death or serious injury.
Indicates a hazardous situation that, if not avoided, could result in minor
or moderate injury.
Indicates information considered important, but not hazard-related
(e.g. messages related to property damage).
The symbol is used to provide other useful information or clarifications.
WARNING
6
CONTENT
1. WHAT IS AN EBIKE?
E-Bike drive system
Brakes
2. SAFETY 9
Safety Gear
Who is authorized to use the E-Bike?
Safe riding and accident prevention
Safe o-road riding
Legal requirements
Intended use
Maximum gross weight and permissible loads
Weight specifications
Lifespan of your E-Bike and its components
3. ADJUSTING YOUR EBIKE
Frame size selection
Seat position
Handlebar position
Brake levers
Suspension
4. BEFORE THE FIRST RIDE
Delivery and handover of your E-Bike
Getting familiar with your E-Bike
5. SAFETY CHECK BEFORE EVERY RIDE
Quick release levers
Saddle and seat post
Handlebar and stem
Transporting items with your E-Bike
Wheels
Brakes
Bosch battery
Lighting and reflectors
6. CHILDREN
Transporting children
Children riding E-Bikes by themselves
7
7. OPERATION
During every ride
Shifting system
Brakes
Adjustable stem
Angle adjustment
Height adjustment
Racks
Lighting
Suspension
Integrated lock
8. MAINTENANCE AND REPAIRS
Regular maintenance
Initial inspection
Maintenance you can do by yourself
Cleaning your E-Bike
Brake Inspection
Test of setting of the brake levers
Brake hoses
Brake rotor
Brake pads
Headset
Chain
Belt drive
Tires
Wheels
Suspension
Lighting
Maintenance that must be carried out by your authorized dealer
Changing and replacing components
Service and maintenance schedule
Torque Settings
Torque Settings for E-Cargo Bikes
Torque Settings for adjustable Stems
9. WARRANTY TERMS AND CONDITIONS
10. INFORMATION REGARDING PARTS THAT ARE SUBJECT TO WEAR AND TEAR
11. EBIKE PASSPORT 58
E-Bike Data
Delivery Record
Service Record
Belt drive, chain
p. 40
Rear shock absorber
p. 36 – 38, 46
Quick release
wheel attachment, p. 20
Bosch batteries, p. 27
Brake and shifter cables
Disc brake, (rim brakes
not visible at this E-Bike), p. 25, 31, 42
Bosch electric drive, p. 8
Seatpost, p. 21
Shifter, p. 30 Saddle, p. 21
Bosch display, p. 35
Handlebar, p. 22
Rear rack, p. 35
Tail light, p. 46
Brake levers, p. 16, 25
Stem, p. 22
Headset, p. 43
Frontlight, p. 28, 46
Suspension fork,
p. 36–38, 46
Rim, p. 45
Disc brake rotor,
p. 42
Control panel, p. 8
Crank arm
Pedal
Shifting system, p. 30
Gear hub
Kick stand
Disc brake caliper
Tires, wheels,
p. 24, 45
Belt drive, chain
p. 40
Shifting system, p. 30
Rear shock absorber
p. 36 – 38
Quick release
wheel attachment
p. 20
Bosch battery, p. 27
Disc brake, p. 25, 31, 42
Bosch electric drive, p. 8
Seatpost, p. 21
Saddle, p. 21
Bosch display, p. 35
Handlebar, p. 22
Rear rack, p. 35
Tail light,
p. 46
Brake levers, p. 16, 25
Stem:
height adjustment, p. 33
angle adjustment, p. 34
Suspension fork,
p. 36–38, 46
Front rack, p. 35
Rim, p. 45
Headset, p. 43
Frontlight, p. 28, 46
Tires, wheels,
p. 24, 45
Shifter, p. 30
Control panel, p. 8
Crank arm
Pedal
Kick stand
Disc brake
caliper
Gear hub
8
1. WHAT IS AN EBIKE?
An E-Bike is a bicycle with an electric drive system that gives the rider assistance.
1.1. EBIKE DRIVE SYSTEM
All Riese & Müller E-Bikes are equipped with a Bosch drive system. The drive system consists of
an electric drive, a battery and a control panel at the handlebar.
The electric drive powers the rear wheel either with a chain or with a belt drive (dependent on
the particular E-Bike model).
The drive system automatically assists you, when you start to pedal. The assistance ends when
you stop to pedal or when you are going faster than the maximum allowed system speed
(20 mph or 28 mph).
You can adjust the assistance level via the control panel at the handlebar. You can also turn the
assistance o and ride the E-Bike like a regular bicycle.
The battery must be charged separately using the supplied charger. You cannot charge the bat-
tery by pedaling. Some E-Bikes are equipped with an optional second battery.
1.2. BRAKES
Dependent on which E-Bike model you have, your E-Bike is equipped either with disc brakes or
rim brakes. The E-Bikes shown as examples on the inner sides of the cover of this manual are
equipped and shown with disc brakes.
Make sure you use your Bosch drive and batteries correctly and don’t cause damage.
Read the separate Bosch manual supplied with your E-Bike to get familiar with all details
of the Bosch drive.
NOTICE
9
2. SAFETY
2.1. SAFETY GEAR
Wear protective clothing when riding your E-Bike. Such clothing must provide good visibility and
reflect light. Do not wear loose-fitting clothes to avoid entanglement with your E-Bike or cover-
ing the lighting system or reflectors.
Protective gear is available for each part of your body. Always wear biking gloves, sturdy shoes
and protective goggles. Riding without protective clothing and other protective gear increases
the risk of serious injury.
2.2. WHO IS AUTHORIZED TO USE THE EBIKE?
The minimum age for anybody to ride an E-Bike is 16 years.
All riders must be healthy enough as well as both physically and mentally fit to control an E-Bike.
They must be able to negotiate trac in a safe manner and in compliance with all applicable laws
and regulations.
Always wear protective clothing, safety gear and a well-fitting helmet to protect against severe
injuries in case of an accident.
Observe and follow all instructions of the helmet manufacturer.
Prior to every ride, perform a safety check.
Use your E-Bike only as intended.
Never ride under the influence of alcohol, drugs or prescription medication.
O-road riding is more hazardous and requires greater skills. Make sure to avoid serious injuries
by practicing on easy terrain first.
Be sure to be seen by other drivers and other trac when riding at night or when visibility is
bad. Do not ride unless your lighting system is switched on and fully operational.
After a fall or an accident, have the E-Bike inspected and, if necessary, repaired by
an authorized dealer to ensure safety and prevent further accidents.
WARNING
10
2. SAFETY
2.3. SAFE RIDING AND ACCIDENT PREVENTION
1. Before to every ride, perform the safety check described in the section 5 on page 18, “Safety
check before every ride”.
2. Adjust your riding style and speed to the weather and the conditions of the road.
3. Do not overestimate your abilities.
4. Avoid riding on slippery ground and when visibility is poor. Heightened attention is required in
the rain and on wet or loose ground like sand, gravel, etc. because of the increased risk of slip-
ping in curves or falling when applying the brakes.
5. Always follow all trac rules applicable in your city and state.
6. Never ride while under the influence of alcohol, drugs or prescription medication.
7. Be careful as plastic and rubber pedals
often become very slippery when wet! Your foot may slip o, causing severe injury.
8. If the pedals on your E-Bike are fitted with rubber or plastic toe cages, make yourself familiar
with the grip they provide.
2.4. SAFE OFFROAD RIDING
Riding your E-Bike o-road poses greater hazards and therefore requires greater skills and some
practice on easy terrain.
Start by riding on easy terrain and become accustomed to the way your E-Bike handles o-road.
Keep in mind that the conditions of the ground may change at any time while riding o-road. Pay
attention to animals and other people. Never ride all alone in remote areas.
2.5. LEGAL REQUIREMENTS
Make yourself familiar with the local and regional laws and regulations applicable for the
use of E-Bikes.
Be aware that dierent rules may be in place for fast E-Bikes (maximum assisted
speed = 28 mph) as opposed to slow E-Bikes (maximum assisted speed = 20 mph).
Dierent states may have dierent laws and regulations regarding the wearing of helmets, hav-
ing a driver’s license or speed limits of your E-Bike like. Even if not required by law, always wear a
well-fitting helmet.
Be aware that you may not be allowed to ride your E-Bike in all places.
It is the rider’s sole responsibility to be familiar with and comply with all applicable laws
and regulations.
11
2.6. INTENDED USE
E-Bikes from Riese & Müller are intended and suited for a wide range of applications.
The following is a description of this range of applications.
The Riese & Müller E-Bikes “Charger mountain” and “Delite mountain” are designed for
category 2. All other Riese & Müller E-Bikes are designed for category 1.
Category 1: Day-to-day use
Category 1 E-Bikes are suited for: Riding on bike lanes, paved streets and roadways.
The front and rear wheels maintain constant contact with the ground.
Not suited for: Riding o-road, riding over stairs, jumps, wheelies, competitions.
Category 2: O-road use
Category 2 E-Bikes are suited for: All applications of category 1 plus moderate o-road riding.
Skilled riders can master unpaved roadways and minor jumps o a maximum height of 12 inches
(1 foot).
Not suited for: heavy-duty o-road operation, downhill, slope style and freeride biking, competi-
tions, tricks and stunts.
WARNING
No E-Bike is suitable for all potential applications or purposes.
Choose the E-Bike that matches your intended application best.
Using your E-Bike for an unintended purpose is hazardous.
12
2. SAFETY
2.6.1 Maximum gross weight and permissible loads
Your E-Bike has a maximum permissible gross weight. The maximum permissible gross weight
must never be exceeded. If you do not stay below the maximum permissible gross weight limit
you are using your E-Bike in an improper and impermissible fashion that can lead to accidents,
injuries and severe damage to your E-Bike.
The maximum gross weight is the sum of your E-Bike’s weight plus the weight of the trailer, the
biker and the load you put on the racks.
The manufacturer assumes no liability and your warranty will be voided if you fail to use your E-
Bike as intended, if you do not adhere to the safety instructions or if you fail to have any defects
repaired properly. Furthermore, the manufacturer assumes no liability for and declines to provide
any warranty in case of installation errors, willful misuse, accidents and failure to observe the
instructions on maintenance and care.
The table 2.6.2. on page 13 shows the maximum permissible weight limits of the dierent models
of Riese & Mueller E-Bikes.
Avoid accidents, serious injuries and damage to your E-Bike.
Never overload your E-Bike.
Never exceed the permissible gross weight of your E-Bike.
WARNING
13
E-BIKE MODEL MAXIMUM
GROSS WEIGHT
WEIGHT OF
EBIKE
MAX. WEIGHT
OF RIDER
MAX. LOAD
ON REAR RACK
MAX. LOAD ON
FRONT RACK
Avenue
140 kg
308 lbs
26.6 – 27.3 kg
59 – 60 lbs
110 kg
242 lbs
20kg
44lbs
––
Culture
140 kg
308 lbs
26.7 – 27.5 kg
59 – 61 lbs
110 kg
242 lbs
20kg
44lbs
––
Delite
140 kg
308 lbs
23.0 – 28.0 kg
51 – 62 lbs
110 kg
242 lbs
20kg
44lbs
––
Delite
mountain
140 kg
308 lbs
23.0 – 26.0 kg
51 – 58 lbs
110 kg
242 lbs
20kg
44lbs
––
Homage
140 kg
308 lbs
25.7 – 26.8 kg
57 – 59 lbs
110 kg
242 lbs
20kg
44lbs
––
Kendu
140 kg
308 lbs
25.9 kg
57 lbs
100 kg
220 lbs
20kg
44lbs
––
Load
190 kg
418 lbs
32.6 – 35.1 kg
72 – 78 lbs
110 kg
242 lbs
20kg
44lbs
100kg
220lbs
Packster
200 kg
441 lbs
34.9 52.9 kg
77 – 117 lbs
110 kg
242 lbs
20kg
44lbs
100kg
220lbs
Charger
140 kg
308 lbs
19.9 – 26.6 kg
44 – 59 lbs
110 kg
242 lbs
17kg
37lbs
3kg
6lbs
Charger
mountain
140 kg
308 lbs
19.9 – 23.0 kg
44 – 51 lbs
110 kg
242 lbs
17kg
37lbs
––
Charger GH
160 kg
353 lbss
27. 2 kg
60 lbs
135 kg
297 lbs
17kg
37lbs
––
Cruiser
140 kg
308 lbs
24.8 – 25.8 kg
55 – 57 lbs
110 kg
242 lbs
30kg
66lbs
3kg
6lbs
Nevo
140 kg
308 lbs
24.3 – 26.2 kg
54 – 58 lbs
110 kg
242 lbs
17kg
37lbs
––
Roadster
140 kg
308 lbs
21.9 22.5 kg
48 – 50 lbs
110 kg
242 lbs
20kg
44lbs
––
Swing
130 kg
286 lbs
24.9 26.1 kg
59 – 60 lbs
100 kg
220 lbs
25kg
55lbs
3kg
6lbs
Tinker
135 kg
297 lbs
21.9 23.8 kg
48 – 52 lbs
110 kg
242 lbs
20kg
44lbs
––
2.6.2. Weight specifications
14
2.7. LIFESPAN OF YOUR EBIKE AND ITS COMPONENTS
If subjected to moderate use, the E-Bikes from Riese & Müller have a product lifetime of 10 years
or 20,000 miles. The wear and tear of an E-Bike, however, largely depends on the load, the road
conditions and the riding style.
When exposing your E-Bike to a lot of stress (e.g. total vehicle load of 242 lbs or more, riding over
unpaved roadways or curbstones, riding in dirty and corrosive environments) on a regular basis,
you may experience that the lifetime of your E-Bike shortens to about 10,000 miles.
When your E-Bike has reached the end of its product lifetime, it is no longer roadworthy and safe.
Please note that components such as the handlebar, stem, and suspension fork or rear shock ab-
sorber have a significantly shorter product lifetime. Actual product lifetimes of these components
are also subject to the above mentioned conditions. Please consult your authorized dealer who
can determine whether and when a component has to be replaced.
2. SAFETY
WARNING
E-Bikes are subject to wear and tear.
Bring your E-Bike to your authorized dealer for regular inspections and timely
replacement of safety relevant components like handlebar, stem or suspension fork.
After reaching the end of their product lifetime, the components of your E-Bike may fail abruptly
and cause falls and serious injuries.
15
3. ADJUSTING YOUR EBIKE
Before you can go on your first ride, your authorized dealer must adjust your new E-Bike to your
height, proportions and individual requirements.
3.2. SEAT POSITION
Your authorized dealer shall explain and set the seat position that fits you best.
When adjusting the height of the saddle yourself, proceed as follows:
3.1. FRAME SIZE SELECTION
Your authorized dealer shall select the frame size that is appropriate for you. Make sure that the
standover clearance of your E-Bike fits your body and proportions. A minimum standover clear-
ance of 2” to 5“ is recommended.
• Place the E-Bike between your legs.
• Measure the distance indicated by the arrow.
• This is the standover clearance.
• Rotate one pedal to its bottommost position
• Sit down on the saddle and place your heel
on this pedal. Your leg must now be fully
extended.
• If the leg is not fully extended, the saddle is
too low.
• If the heel does not reach the pedal,
the saddle is too high.
Standover clearance
Heel on the lower pedal
16
3. ADJUSTING YOUR EBIKE
• Sit down on the saddle.
• Make sure that the tips of both of your feet
reach the ground.
• If the tips do not reach the ground or if you
feel unsafe, the saddle is too high.
• Check the seat post height.
• The seat post must not be extended too far.
Make sure that the line that indicates the
minimum insertion is not visible.
Correct: Hidden minimum insertion mark of the seat post
Wrong: Visible minimum insertion mark of the seat post
minimum
insertion mark
Wrong!
Correct!
Feet with tips on the ground
17
3.3. HANDLEBAR POSITION
Your authorized dealer shall explain and set the appropriate position of handlebar, grips and all
control elements such as brake and shift levers and the Bosch display.
On E-Bikes with an adjustable stem, the authorized dealer must adjust the stem to the position
that fits you best and explain how to use the adjusting mechanism.
Factory set-up
Modified set-up (brake cables switched), if so desired
3.4. BRAKE LEVERS
Check and make sure that you can operate the front brake with the same brake lever (right of
left) in the way that is familiar to you. If you are used to having the front brake operated with the
lever on the other side, ask your authorized dealer to mount the brake cables in the appropriate
fashion so you can operate the front brake with the hand you are used to and, of course, the rear
brake with the other hand, as you are used to.
The factory set-up is that the left brake lever is operating the front brake (as shown below).
Left brake lever
= front brake
Left brake lever
= rear brake
Right brake lever
= rear brake
Right brake lever
= front brake
18
3. ADJUSTING YOUR EBIKE
3.5. SUSPENSION
Your authorized dealer shall explain and set the suspension. Review and follow the instructions
in the included manuals from the suspension manufacturer.
WARNING
A suspension setting that is too soft leads to more compression of the suspension and less dis-
tance between the pedals and the ground.
Make sure that the suspension is set accurately for the rider’s weight.
Suspension settings that are too soft may result in unexpected and hazardous ground contact of
your pedals and lead to a crash and injuries.
Suspension settings that are too hard may result in loss of traction and lead to a crash and
injuries.
19
4. BEFORE THE FIRST RIDE
Avoid injuries to yourself and others.
Using your E-Bike in an inappropriate manner may lead to loss of control and hazardous
situations.
Read all instructions and get familiar with all components of your E-Bike before you ride on
public roads or in trac.
4.1. DELIVERY AND HANDOVER OF YOUR EBIKE
Your authorized dealer shall get your E-Bike ready to ride and for safe operation. The authorized
dealer shall, furthermore, perform a final check and a test ride with your E-Bike. The delivery and
handover of your E-Bike must be documented in the E-Bike’s delivery record (see section 11.5. on
page 55).
4.2. GETTING FAMILIAR WITH YOUR EBIKE
Read all instructions and manuals of this E-Bike carefully and make sure you understand every-
thing.
Pick a location with little trac to make yourself familiar with the functions and operation of your
new E-Bike. Pay particular attention to the operation of the brakes, shifters and the electric drive
system.
Read all instructions for the correct use of quick-releases and make sure you fully understand
them.
Read all instructions and safety messages that are attached to the quick release levers at the
front and rear wheels.
In addition, read and understand chapter 5.1. on page 18.
If you experience problems with the operation of your E-Bike, contact your authorized dealer.
WARNING
20
5. SAFETY CHECK BEFORE EVERY RIDE
The following is a list of important checks that you must perform before every ride.
WARNING
Avoid crashes and injuries.
Improper use of a quick release lever for a wheel may cause the wheel to fall o
during the ride.
Improper use of other quick release levers may cause the saddle or handlebar stem
to become loose.
Quick release levers can be opened easily. Be sure to carefully read and understand the instruc-
tions attached to the quick release levers or delivered separately with your E-Bike.
If you have any questions ask your authorized dealer.
It is very important for your safety that you check all quick releases of your E-Bike even if you
parked it unattended for only a short time only. You have to be sure that all quick releases are
properly closed before you start riding your E-Bike.
1. Close all existing quick release levers at
wheels, seat post and stem. Make sure that
the levers do not protrude.
2. Closing the lever needs only a little force
in the beginning and a lot of force when the
lever is nearly closed.
5.1. QUICK RELEASE LEVERS
Wrong!
Correct!
21
3. If it is too hard to fully close the lever, open
the lever again and loosen the adjustment
nut at the opposite side a little bit by turn-
ing it counter clockwise.
4. If the quick release lever can easily be
pushed to the closed position, this means
the clamping force is insucient.
Open the lever again and tighten the ad-
justment nut at the opposite side a little bit
by turning it clockwise.
5. Never try to fasten a wheel
by rotating the quick release lever as shown
on the right. Detachment of the wheel as a
result of improper use of quick release can
result in serious injury. Always use the
adjustment nut on the other side.
5.2. SADDLE AND SEAT POST
Check whether the saddle and seat post are properly secured. Try to twist or move the saddle.
The saddle or seat post must not move. If your E-Bike is equipped with a seat post clamp with
quick release, you have to check whether the saddle is set to the correct height (see section 3.2.
on page 15).
WARNING
Adjustment
(Source: Shimano techdocs)
22
5. SAFETY CHECK BEFORE EVERY RIDE
5.3. HANDLEBAR AND STEM
1. Make sure the handlebar is at a right angle
relative to the front wheel.
2. Place the front wheel between your legs
and try to twist the handlebar. If you can
twist the handlebar, you must tighten the
quick release of the height adjustment. If no
quick release exists, you must immediately
contact your authorized dealer to check the
bolts.
3. Try to twist the handlebar toward the stem
to make sure it does not rotate. If you can
twist the handlebar, you must immediately
contact your authorized dealer to check the
bolts.
4. Check whether the grips as well as the
brake and shift levers are properly secured.
It must not be possible to twist them rela-
tive to the handlebar.
5. Check whether the handlebar can be
turned in both directions without resistance
and without jamming or pinching any of
the hoses or cables.
6. If your bike comes with an adjustable stem,
check whether all pins are engaged and
all quick release levers are properly closed
(see section 7.4. on page 32).
Correct!
Wrong!
Adjustable stem
23
5.4. TRANSPORTING ITEMS WITH YOUR EBIKE
Make sure you never exceed the maximum permissible load (see section 2.7.1. on page 12).
Always secure all loads properly so that there are no loose fasteners that can become entangled
in the wheels or other moving parts of the E-Bike.
WARNING
Overload can lead to loss of control, hazardous situations or severe injuries.
The E-Bike may handle dierently when loaded, especially with heavy loads.
The braking distance of a loaded E-Bike may increase significantly.
Never exceed the maximum permissible load of the E-Bike.
24
5. SAFETY CHECK BEFORE EVERY RIDE
WARNING
Verify before every ride that the wheels are securely fastened
If not fastened securely, one or both wheels can fall o and can cause a crash,
accident or severe injuries.
5.5. WHEELS
1. Check the air pressure of your tires. The air
pressure that must be maintained is
indicated on the side of the tire. Do not
overinflate or underinflate your tires.
2. Check the wheels for smooth and free
turning. Turn both wheels and focus on the
rim and the tire. Make sure the rim does
not rub against the rim brake pads and is
not damaged or deformed. Make sure the
tire does not rub against any other parts.
3. Lift the E-Bike so that one wheel is o the
ground. Hit the top of the tire a few times.
Make sure the wheel is not loose or comes
o.
4. Repeat these steps on the other wheel.
Rim brake pads do not rub at rim
(Source: Shimano techdocs)
2.0 – 4.0 bar / 30 – 55 psi
25
5.6. BRAKES
To check proper functioning of the brakes,
pull both brake levers. Make sure you feel a
distinct pressure point and that you cannot
pull the levers all the way to the grip.
WARNING
Avoid accidents and serious injuries caused by faulty brakes.
Keep the brakes clean and in good working order.
If there is a problem with the brakes, do not ride your E-Bike and take it to your
authorized dealer for inspection and repair
Incorrect: Lever too close to the grip
Correct: Lever does not touch grip
Your hand is hidden in both illustrations
for better visibility of the brake levers.
Wrong!
Correct!
26
5. SAFETY CHECK BEFORE EVERY RIDE
If your E-Bike is equipped with rim brakes, the
rim brakes must not touch the tire (see arrow).
Check that the brake pads and the rims or
brake discs are in good working order and not
worn out. For details refer to section 8.3.2. on
page 38.
Incorrect: Rim brake pads touch tire
Correct: Rim brake pads do not touch tire
Wrong!
Correct!
27
Every time you insert a battery, make sure it
is seated firmly by pressing it into its bracket
until it locks in place with an audible click.
Remove the key from the lock and briefly
try to pull the battery out to ensure that it is
properly and securely locked in the bracket.
NOTICE
Read the separate manual for the Bosch drive system to get familiar with the battery.
In the Bosch manual the battery is referred to as “battery pack”.
Press battery into locked position
Try to pull battery
An E-Bike battery is heavy. It may fall down and become damaged.
Be sure not to drop the battery and to always secure it in its bracket.
5.7. BOSCH BATTERY
28
5. SAFETY CHECK BEFORE EVERY RIDE
5.8. LIGHTING AND REFLECTORS
Check whether the headlight and tail light work properly and whether the headlight has been
adjusted correctly.
Correct adjustment is shown in this illustration.
Consult your authorized dealer if you have any questions regarding the correct setting of the
range of the headlight.
Make sure that all reflectors are present and uncovered.
11 yards
WRONG
WRONG
CORRECT
29
6. CHILDREN
WARNING
When transporting a child, your E-Bike will handle dierently. The braking distance
will increase as well.
Practice riding with a child in a safe location without trac. Practice and familiarize yourself
with the handling of the E-Bike until you feel safe and comfortable riding with a child.
6.1. TRANSPORTING CHILDREN
Make sure before every time you transport a child that:
• You use only a child seat or trailer that is tested and certified by the respective manufacturer
for use in combination with an E-Bike.
• Any child seat or trailer you use is securely attached to your E-Bike. If you have any questions,
consult your authorized dealer.
• The child is strapped in securely with safety belts.
• The child is wearing a helmet at all times.
• You do not exceed the maximum permissible gross weight of your E-Bike.
• You do not exceed the maximum permissible gross weight of the trailer.
• Saddle springs must are covered so that children cannot stick in their fingers.
• It is impossible for any part of the child’s body to become entangled in the spokes or any other
moving parts of the E-Bike.
• You take your child out of the child seat when the E-Bike is parked.
• You never leave a child unattended when seated in the child seat or trailer.
6.2. CHILDREN RIDING EBIKES BY THEMSELVES
Parents and guardians are responsible for their children. Make sure that all of the following
requirements have been met before your child is riding your E-Bike or any other E-Bike.
• The child is at least 16 years of age.
• Your authorized dealer has properly adjusted the E-Bike to the height and proportions
of your child.
• The standover clearance (see section 3.1. on page 14) of the E-Bike fits to your child.
• The E-Bike used by your child is regularly maintained and kept in good and safe working
condition at all times.
• You have instructed your child on the applicable trac rules and on how to act responsibly in
trac.
• You have read this manual together with your child and explained its contents.
• Your child is wearing a helmet when riding an E-Bike.
• The helmet fits your child properly.
• The helmet is replaced after each fall.
Never allow your child to ride o-road unless accompanied by an adult.
30
7. OPERATION
7.1. DURING EVERY RIDE
You must observe the following during every ride to maintain your safety:
• Always hold the handlebar firmly with both hands to keep control of your E-Bike and to avoid
hazardous situations, accidents and injuries.
• If your E-Bike behaves in an unusual manner or you hear an unusual noise, immediately stop
the E-Bike and identify the problem. Make sure any problem is rectified before you ride again.
• Bring your E-Bike to your authorized dealer after any impact for a thorough inspection or any
necessary repair, adjustment or service.
7.2. SHIFTING SYSTEM
Select gears that best allow you to pedal at a speed that feels comfortable to you regardless
of the incline. When shifting gears it is important for you to keep pedaling steadily and without
excessive force until you reach the next gear. Refrain from switching gears while pressing the
pedals with great force.
Dependent on the particular model, E-Bikes from Riese & Müller use two kinds of shifters:
The following is a list of important checks that you must perform before every ride.
Read the included instruction manual supplied
by the gearshift manufacturer or have your
authorized dealer explain its operation to you.
NOTICE
Riding a defective E-Bike could decrease your control and cause you to fall.
WARNING
Twist grip: Rotating the right grip towards the
driver leads to an easier gear and rotating
the left grip away from the driver leads to an
easier gear. The grip indicates which gear you
are currently using.
Rapid Fire shifter: The thumb on the right side
shifts to easier gears and the index finger on
the right side shifts to harder gears.
31
WARNING
You use the brakes to slow down or stop your E-Bike. The safety of any braking maneuver
largely depends on your abilities. For this reason, it is important and part of the duties of your
authorized dealer when you pick up your new E-Bike to carefully explain to you how to operate
the brakes correctly.
The front brake can transfer a much greater braking power because of the weight shift towards
the front during breaking. When braking, be sure to keep the front wheel from locking.
Otherwise your E-Bike may flip over or slip and you will fall. Apply both brakes at the same time,
keeping the above in mind.
When braking on loose ground, such as sand, gravel or loose dirt, be very careful when applying
the front brake to prevent slipping or locking of the front wheel.
Modern E-Bike brake systems like disc brakes and hydraulic rim brakes are very powerful.
Carefully make yourself familiar with the brakes.
Safely practice emergency braking in a trac free area until you feel confident that you can
control your E-Bike and its brakes in hazardous situations that could lead to accidents and
severe injuries.
Be aware that wet or rainy conditions aect the brakes and lead to longer braking distances.
Do not brake forcefully on loose ground, such as sand, gravel or loose dirt to prevent the front
wheel from slipping or locking.
Brakes will heat up during breaking. Use the brakes only intermittently on long downhill rides.
Briefly release the brakes at regular intervals to allow the brakes to cool down.
The brakes will otherwise become very hot and may even fail.
Brake pads and rotors become very hot during use. A brake rotor has sharp edges.
Avoid injuries and never touch a brake rotor that is hot or rotating!
7.3. BRAKES
32
7. OPERATION
7.4. ADJUSTABLE STEM
Some E-Bikes from Riese&Müller are equipped with an adjustable stem. The stem is either
height-adjustable or both height- and angle-adjustable. The adjustment is made without tools,
and the stem is fastened and secured with lock pins and quick release levers.
Stem with height adjustment
Stem with height and angle adjustment
33
WARNING
If you want to adjust the stem, proceed as
follows:
1. Open both quick release levers A on the
stem hinge.
2. Press and hold the button B.
Set the stem to one of the three angle
positions C. Release the button B and make
sure the button engages. To check, rock the
stem back and forth a little.
3. Only use the three stem
positions C that are secured by the button B!
Failure to make sure that the button B has
properly engaged and has locked the stem
in place, may result in the stem coming
loose while riding and lead to hazardous
situations, accidents and injuries.
4. When the stem is locked in place, the red
lines on the side of the stem hinge line up
on top of each other (see lines D).
4. Close both quick release levers A.
7.4.1. Angle adjustment
Make sure prior to every ride that the pin is engaged properly and the quick release levers
are closed all the way.
Stop immediately if the stem shifts position by self during your ride.
Do not longer use your E-Bike and consult your authorized dealer immediately to have
the stem inspected.
Failure to close the stem fixation properly may result in hazardous situations, accidents,
injury or death.
A
D
B
C
A
A
WARNING
34
WARNING
1. Open the quick release lever A.
2. Press the lock pin B and adjust the height of
the stem. With the lock pin B having been
pressed, the stem can be moved to dier-
ent height settings.
3. Depending on the stem type there are 5
or 6 dierent height settings available
4. Choose the correct height setting and make
sure that the lock pin B engages again.
5. Choose only stem height
settings that are secured by the engaged
lock pin B!
No position in between the holes are secu-
red by the lock pin B and therefore are not
safe. Failure to properly engage the lock
pin B may result in hazardous situations,
accidents and injuries.
6. Close the quick release lever A.
7.4.2. HEIGHT ADJUSTMENT
Make sure that prior to every ride that the pin B is engaged properly and the quick release lever
is closed all the way.
Stop immediately if the handlebar shifts position by itself during your ride.
Do not longer use your E-Bike and consult your authorized dealer immediately to have the stem
inspected.
Failure to close the clamping at stem and/or handlebar properly may result in hazardous
situations, accidents or injuries.
A
B
WARNING
7. OPERATION
35
7.5. RACKS
Never exceed the maximum permissible loads for the rear and front racks. For details refer to
table 2.6.2. on page 12.
An E-Cargo bike may be equipped with additional optional accessories. Follow the additional
instructions in the included manuals for these accessories.
7.6. LIGHTING
The light on all E-Bikes from Riese&Müller is switched on and o on the Bosch display. Read
the included Bosch manual for more information.
36
7.7. SUSPENSION
Your authorized dealer shall explain and set the suspension. Review and follow the instructions
in the included manuals from the suspension manufacturer.
7. OPERATION
WARNING
A suspension setting that is too soft leads to more compression of the suspension and less
distance between the pedals and the ground.
Make sure that the suspension is set accurately for the rider’s weight.
Suspension settings that are too soft may result in unexpected and hazardous ground contact
of your pedals leading to a crash and injuries.
Suspension settings that are too hard may result in loss of traction and lead to a crash
and injuries.
Always keep the crank arms horizontal when riding through curves or passing over bumps in the
road. This keeps the pedals from making contact with the ground.
Practice to make sure the pedals never touch the ground. Practice at slow speed and in a
trac-free area.
If the pedals scrape the ground, you may fall and sustain serious injuries.
Good: Crank arms horizontal
Hazardous: Crank arms not horizontal
37
The hardness of the air suspension can be
adjusted with the included suspension pump.
It changes the air pressure in the suspension
of the front fork or the rear shock absorber.
The hardness of rear shock absorbers with
steel spring can be adjusted by rotating the
ring A. For more information please refer to
the manuals from the suspension manufac-
turer.
Suspension pump at the front fork
Suspension pump at the rear shock absorber
Rear shock absorber with steel spring
Adjustment of the suspension is recommended to be done by your authorized dealer who
has the expertise and special tools necessary to properly adjust the suspension settings.
Don’t try it yourself unless you have all the tools and fully understand what to do. In any
case, if in doubt, contact your authorized dealer. For more details on how to adjust the
suspension, please refer to the separately included instruction manual supplied by the
suspension manufacturer.
A
38
7. OPERATION
On some E-Bike models you can block the
suspension with the lock out levers B for
rides on smooth ground. If the suspension is
blocked out, the E-Bike rides like an “old style”
bicycle.
For more information, follow the separately
included instructions provided by the
suspension manufacturer.
Lock out levers at front fork and rear shock absorber.
B
B
39
1. Pull the lock cable A out of the frame.
2. Place the lock cable A around a bike rack,
fence, sign post or similar.
3. Be careful to not scratch the frame
while pressing the end of the cable into
the lock B.
4. Remove the key C from the lock.
The same key is used for the cable lock and
the battery lock.
7.8. INTEGRATED LOCK
Some E-Bikes from Riese&Müller are equipped with a cable lock integrated into the frame.
To use this lock to secure your E-Bike proceed as follows:
A
B
C
40
8. MAINTENANCE AND REPAIRS
8.1. REGULAR MAINTENANCE
To ensure safe and trouble free operation of your E-Bike, it must be properly maintained and
cared for on a regular basis. Please refer to the service and maintenance schedule in section
8.4.2 on page 44 for detailed maintenance guidelines.
Some maintenance can be performed by either you or your authorized dealer. All other main-
tenance must be carried out by your authorized dealer only.
Refer to the service and maintenance schedule in section 8.4.2 on page 44 where the mainte-
nance intervals specified are based on moderate use of your E-Bike (approximately 300miles per
month). Your E-Bike must be serviced at shorter intervals if you frequently ride in rain, snow or
o-road.
Even if you ride it only a few times a year, your E-Bike needs to undergo an inspection at your
authorized dealer once a year.
8.2. INITIAL INSPECTION
A new E-Bike must be inspected after its initial use because screws, shift cables or spokes may
have settled a little, making a readjustment necessary. Bring your E-Bike to your authorized
dealer after approximately 6 weeks or 300 miles for an initial inspection and any necessary ad-
justments.
41
8.3. MAINTENANCE YOU CAN DO BY YOURSELF
The following is a description of the maintenance that you can perform yourself. Please refer
to the service and maintenance schedule in section 8.4.2 on page 44 for detailed maintenance
guidelines and maintenance intervals.
WARNING
Avoid inadvertent activation of the electrical system that may result in injury.
Always remove the battery before carrying out any maintenance or other types of work on your
E-Bike or before you transport the bike.
The electrical assistance starts as soon as the crank arms are moved forward.
8.3.1. Cleaning your E-Bike
Clean your bike regularly using clear water and a soft cloth or sponge. Do not use any abrasive
cleaning agents or high pressure washer as their use may damage surfaces or moving parts.
WARNING
Keep brake pads and rotors clean and uncontaminated by any lubricant or wax.
Do not apply any care products or lubricant to brake pads, brake discs and the braking surfaces of
the rims.The brakes may otherwise fail leading to hazardous situations, accidents and injuries.
While cleaning, check your E-Bike for any cracks or deformations.
If you detect any damage, contact your authorized dealer.
42
8. MAINTENANCE AND REPAIRS
8.3.2. Brake Inspection
8.3.2.1. Test of setting of the brake levers
To check proper functioning of the brake, pull the brake lever. Make sure you feel a distinct pres-
sure point and that you cannot pull the lever all the way to the grip. Otherwise, the brake needs
to be adjusted. For more information on how to adjust the brake, follow the separately included
instructions provided by the brake manufacturer. If you cannot readjust the brake lever, you must
contact your authorized dealer for assistance.
8.3.2.2. Brake hoses
All Riese&Müller E-Bikes are equipped with hydraulic brakes. Inspect all brake hoses and make
sure they have no kinks, damage of any kind and do not leak.
8.3.2.3. Brake rotor
Brake rotors must be free from grease and oil. Contact your authorized dealer if you have any
questions regarding the cleaning and care.
43
8.3.3. Headset
Apply the front brake and place the thumb
and forefinger of your other hand around the
upper headset bearing.
Move your E-Bike forward and backward.
If there is play in the bearing, you will notice
that the parts of the headset are shifting.
If this is the case, the headset bearing must
be readjusted by your authorized dealer.
Lift your E-Bike up at the front until the front wheel is in the air. Move the handlebar to the left
and the right. The steering must turn smoothly and without resistance. If the steering is sti to
any noticeable extent, the headset bearing must be repaired by your authorized dealer.
8.3.2.4. Brake pads
Check the thickness of the brake pads. When worn down to their minimum thickness, the brake
pads must be replaced by your authorized dealer.
The pad carrier of the disc brake pads must never touch the brake disc. For more information
on the minimum thickness, refer to the separately included instructions provided by the brake
manufacturer.
2mm 0,5mm
Minimum thickness of disc brake pads
Checking the headset play
Minimum thickness of rim brake pads
New brake pad
New
brake pad
Worn
brake pad
Worn brake pad
10/128 “ 2/128 “
44
8.3.4. Chain
Make sure to clean and lubricate the chain at least every 300 miles. After riding in the rain, it
might be necessary to lubricate the chain more frequently. Purchase a suitable lubricant from
your authorized dealer.
Check the chain tension on E-Bikes with gear hubs. Try to move the chain up and down in the
center between the front and the rear sprockets. If the chain can be deflected by more than ¾“,
bring your E-Bike to your authorized dealer to retighten or replace the chain.
8.3.5. Belt drive
Perform an inspection of your belt for visible damage every 300 miles.
For more information refer to the separately included manual supplied by Gates.
8.3.6. Tires
Check the air pressure once a month using an air pump with gauge. You will find the minimum
and maximum pressure on the sidewall of the tires (see section 5.5 on page 22. The air pressure
in the tire must be greater than the minimum value and not exceed the maximum value.
Check the tires for wear, tear or damage and true running. A worn tire will provide less traction
on wet or dirty ground. It is also less puncture resistant. Only your authorized dealer may change
the tires.
E-Bikes from Riese&Müller are equipped with OEM tires that are highly puncture-proof.
8. MAINTENANCE AND REPAIRS
WARNING
Avoid accidents, falls and serious injuries.
Do not overinflate or underinflate your tires.
If the tire pressure is too low or too high, the tire may burst or detach from the rim.
For questions regarding the repair of a puncture, contact your authorized dealer.
45
8.3.7. Wheels
On E-Bikes equipped with rim brakes the rim
is subject to wear.
Check whether the wear indicator A is visible
along the entire length of the left and right
sidewalls of the rim.
Check whether the rims are damaged or
deformed. If this is the case, the damaged or
worn rims must be replaced by your author-
ized dealer.
Check whether the rims are running true.
To do so, lift the wheel o the ground and
spin the wheel with your hand.
Hold an object (e.g. pen) up close to the rim.
Check whether the rim is running true.
If the rim is noticeably out of true and wob-
bles, contact your authorized dealer. He must
true the wheel.
A
Wear indicator
Wheel running true check
Rims must be free from grease and oil. If you have any questions regarding cleaning, contact
your authorized dealer.
46
8.3.8. Suspension
Refer to and follow the instructions provided in the separately included manual supplied by the
suspension manufacturer.
Squeeze and release the suspension fork while applying the front brake. Squeeze and release
the rear shock by leaning yourself on the saddle and then getting o. If you can clearly hear or
feel play in the suspension, you must contact your authorized dealer to inspect the suspension.
8.3.9. Lighting
Check the setting of the headlight. The headlight must not be set too high so as not to blind on-
coming trac. The headlight must not be set too low because otherwise you will not be unable
to see far enough in the dark. For details on how to adjust the headlight, refer to section 5.7 on
page 24.
Check the tail light for tight fit.
Check the suspension fork and the rear shock
and make sure that there is no oil leaking.
In any case of leakage you must contact your
authorized dealer.
Use the included suspension fork pump to
check the air pressure in the air suspension
elements to be sure that the pressure has not
changed since the last time it was checked.
If the pressure has changed, use the pump to
renew the pressure.
8. MAINTENANCE AND REPAIRS
Oil leakage at the fork
For questions regarding legal compliance of your E-Bike with all applicable state and local
laws regarding lighting, please contact your authorized dealer.
47
8.4. MAINTENANCE THAT MUST BE CARRIED OUT
BY YOUR AUTHORIZED DEALER
All maintenance that requires the use of special tools or professional expertise shall be per-
formed only by your authorized dealer and is marked with an “x” in the service and maintenance
schedule in section 8.4.2 on page 44.
8.4.1. Changing and replacing components
The components fitted on your Riese & Müller E-Bike have been designed to complement one
another. Some of these parts have been dimensioned specifically to fit E-Bikes.
If any of these components are worn or damaged, make sure that they are replaced by your
authorized dealer with the same components or components of similar quality, strength and
durability.
48
PART STEP
BEFORE EVERY RIDE MONTHLY ANNUALLY OTHER INTERVALS / REMARKS
Lighting Check function and secure fit
Tires
Check air pressure
Check for damage, uneven or not true running
Verify minimum tread depth and check for damage
Brakes
Check lever stroke, pad thickness and pad position relative to the brake surface
Check all fittings / connections
Brake lines Visual inspection for leakage
Brake rotors Check thickness
Suspension fork
Check for play and leakage
Clean and lubricate
Rear shock absorber
Check for play and leakage
Clean and lubricate
Rear swing arm Check function and bearing play
Rims
Check true running
Check wear indicator
Wheels
Check true running
Check spoke tension, retighten axle nuts
Chain
Clean and lubricate
Check wear and replace if necessary
Belt drive Check wear, replace if necessary
Pedals Retighten fitting, check bearing play
Chainwheel, sprocket Check wear and replace if necessary
Handlebar, stem
Visual inspection
Replace
Handlebar grips Check secure fit
Headset bearings
Check bearing play
Re-lubricate
Hubs Check bearing play, lubricate
Hub gear Check function
Saddle clamp Retighten fitting
Seatpost Clean, lubricate seat tube
Switchgear Clean, lubricate, check function
Quick releases, thru axles Check secure fit
Screws and nuts Check secure fit
Mudguard mount Check secure fit
Shift cables Check function / replace
8.4.2. Service and maintenance schedule
If the inspection reveals defects immediate action is necessary.
For questions and concerns, please contact your authorized dealer.
8. MAINTENANCE AND REPAIRS
49
BEFORE EVERY RIDE MONTHLY ANNUALLY OTHER INTERVALS / REMARKS
•
•
•
•
Min. thread depth: 1 mm
•
✖
•
✖ After every second replacement of the brake pads.
•
✖ See specification of the suspension manufacturer.
•
✖ See specification of the suspension manufacturer.
✖
•
•
•
✖
•
After riding in rain
Every 1,000km / 600miles
✖
✖
✖
Every 1,000km / 600miles
✖
✖ After a fall, 12,500 miles / 20,000km or 5 years,
whichever occurs first
•
•
✖
Not necessary for cartridge bearings
✖
✖
✖
✖
•
✖
•
✖
•
✖
✖
•
Service and maintenance steps can be carried out by you as long as you have the
technical skill and the proper tools such as a torque wrench.
✖
Work shall be carried out by your authorized dealer during the annual inspection.
50
8.4.3. Torque Settings
8. MAINTENANCE AND REPAIRS
*) see the separate enclosed manual of the component manufacturer
**) see marking on component
PART FITTING TORQUE ft.lb / Nm
Coaster brake arm Mounting screw 35–53 / 4–6
Brake lever Mounting screw 44–53 / 5–6
Rear shock absorber Mounting screw 62–80 / 7–9
Freewheel Sprocket cassette lock ring 256–433 / 29–49
Delite carrier Mounting screw 71–88 / 8–10
Swingarm bushing Locking screw 44 / 5
Hydraulic brakes
*)
Crankset
Crank bolts 310 / 35
Chainring bolts 71–97 / 8–11
Rear hub
Axle nut Shimano gear hub 265–398 / 30–45
Axle nut Nuvinci gear hub 265–354 / 30–40
Axle nut Rohlo gear hub 265–310 / 30–35
Pedals 310 / 35
Kickstand Mounting screws 88106 / 1012
Rohlo gears
*)
Tail light Mounting screws 88–106 / 10–12
Seat post
Saddle clamp
*)
Seatpost clamp 80–106 / 9–12
Shifter
Derailleur shifter mounting screw 3544 / 45
Twist shifter mounting screw 918 / 12
Derailleur
Mounting screw 71–88 / 8–10
Cable fixing screw 35–53 / 4–6
Guide pulley bolts 27–35 / 3–4
Mudguards All mounting screws 27–35 / 3–4
A–Headset stem
Handlebar clamp with 4 screws
**)
Stem clamp bolt
**)
Bosch system *) 44–53 / 5–6
51
8.4.4. Torque Settings for E-Cargo Bikes
PART FITTING TORQUE ft.lb / Nm
Frame
Connection front/rear frame 4 x M10 screws 265–354 / 30–40
Connection front/rear frame 2 x M8 screws 177–221 / 20–25
Front fork
Steerer clamp above the headset 2 screws 106–124 / 12–14
Clamp for steering rod at right stanchion 4 x M5 screws 44–53 / 5–6
Steering linkage Front and rear steering linkage 2 x M6 screw and nut 80–106 / 9–12
Kickstand
Counter nuts M8 106–124 / 12–14
Eye bolts and M5 nuts for kickstand spring
44–53 / 5–6
PART FITTING TORQUE ft.lb / Nm
Clamp stem to steerer 4 clamping screws M6 62–80 / 7–9
Angle adjustment
2 front clamping screws M6 62–80 / 7–9
2 rear clamping screws M5 27–35 / 3–4
2 set screws at quick release levers 9 / 1
8.4.5. Torque Settings for adjustable Stems
52
9. WARRANTY TERMS AND CONDITIONS
TWO 2 YEAR LIMITED WARRANTY
NOTICE: THIS TWO (2) YEAR LIMITED WARRANTY GIVES YOU CERTAIN RIGHTS. PLEASE READ THE
FOLLOWING CAREFULLY. ALL RIGHTS NOT EXPRESSLY GRANTED ARE RESERVED BY THE
MANUFACTURER (RIESE & MUELLER GMBH).
The manufacturer provides a limited warranty and warrants its products and/or components
and accessories that were purchased from an authorized dealer in and for use in the Fifty (50)
United States of America, the District of Columbia or Puerto Rico and Canada, to be free from
defects in material and workmanship from the date of purchase of the product for the following
time period:
Two (2) Years
For the warranty to be eective, the purchaser must register the purchase of the E-Bike
online at: www.r-m.de/en-us/service/warranty
Upon registration of the purchase of the E-Bike with RIESE & MUELLER, the frame and swing arm
will be covered against breakage by an additional 3 years of warranty for a total warranty period
of Five (5) years from the date of purchase.
The Lithium-Ion Battery Pack „Power Pack“ is guaranteed to have at a minimum 60% of its nomi-
nal capacity after 500 (five-hundred) full charging cycles or after 1 (one) year counted from the
date of purchase by the original purchaser.
Parts and components that are not manufactured by RIESE & MUELLER GMBH and their future
availability, are warranted as determined by the respective manufacturers and set forth in the
respective manufactures warranty terms and conditions.
THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, USE OR OTHERWISE, AND OF ANY OTHER OBLIGATIONS OR LIABILITY ON THE
MANUAFCATURER’S PART.
This warranty applies only to the original retail purchaser and is not transferable from the original
purchaser to subsequent purchasers.
This warranty applies only to RIESE & MUELLER E-Bikes purchased from an authorized dealer.
53
THIS LIMITED WARRANTY IS ONLY VALID AND AVAILABLE IN AND ONLY IF THE PRODUCT HAS
BEEN PURCHASED FROM AN AUTHORIZED DEALER IN AND FOR USE WITHIN THE FIFTY (50)
UNITED STATES OF AMERICA, THE DISTRICT OF COLUMBIA AND PUERTO RICO AND CANADA.
This warranty does not cover ordinary wear and tear on some components, including, but not
limited to the chain-drive, belt-drive, brakes, grips, shifting cables, tires, and saddle.
This warranty does not cover paint, decal and finish.
This warranty does not cover damage to the product or damage caused to other equipment
if caused in whole or in part by:
• Improper use or handling.
• Accident, misuse, abuse or neglect.
• Modification of the E-Bike
• Installation of components, parts or accessories not originally intended for or compatible
with the E-Bike as sold.
• Improper assembly.
• Failure to properly maintain the E-Bike.
• Failure to have the E-Bike serviced at the intervals set forth in this manual.
This warranty does in general not cover labor charges if any covered parts or components need
to be replaced. RIESE & MUELLER reserves the right of refunding labor costs individually at its
own discretion.
This warranty is void in its entirety in case of any modification or alteration of the frame, fork or
any of the components of the E-Bike unless such modification has been approved in advance in
writing by the manufacturer (RIESE & MUELLER).
In the event of a defect in material or workmanship during the respective warranty periods
specified above, from the date of purchase of the product, the manufacturer will, at the manu-
facturer’s sole discretion, repair or replace the product and/or any defective parts, components
or accessories on the terms and conditions and with the limitations and exclusions as set forth
below.
If there are problems with the product and/or any of its components or accessories, contact your
authorized dealer. All warranty claims must be processed through an authorized dealer. Proof of
purchase (copy of the invoice) is required for all warranty claims.
54
9. WARRANTY TERMS AND CONDITIONS
Defective parts or components will be repaired or replaced with new or reconditioned parts or
parts of similar design, as the manufacturer in its sole discretion may decide.
Any replaced parts become the property of the manufacturer and the manufacturer is free to
discard them.
If it is determined that no warranty coverage is available either because the coverage period has
passed or, for example, if the defect is due to improper use or lack of maintenance, use of
non-OEM spare parts or any other not covered causes as set forth above, your authorized dealer
will inform you and give you an estimate for the necessary repair(s).
Any repairs and/or exchanges performed under this limited warranty do not extend the war-
ranty period beyond the respective time limits set forth above.
This limited warranty shall be null and void in case of abuse, neglect, accident, acts of God,
disaster, misuse, mishandling, improper installation, improper operation, unauthorized repair or
modification, use of non-proprietary, after market or non-OEM spare parts, or failure to follow
the manufacturer’s instructions with respect to the proper installation, handling, operation,
service and maintenance of the product as outlined in this manual.
THIS LIMITED WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT
AND/OR ITS COMPONENTS OR PARTS.
THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED,
NCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, USE OR OTHERWISE, AND OF ANY OTHER OBLIGATIONS OR LIABILITY ON THE
MANUAFCATURER’S PART.
NOTWITHSTANDING THE PREVIOUS SENTENCE, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OF THIS PRODUCT IS LIMITED TO THE TWO (2) YEAR
DURATION PERIOD OF THIS WRITTEN WARRANTY AS SET FORTH ABOVE, OR FIVE (5) YEARS FOR
THE FRAME AND SWING ARM AS SET FORTH ABOVE.
HOWEVER, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO IN SUCH STATES THE ABOVE LIMITATION(S) MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS DEFECTIVE, YOUR ONLY REMEDY IS REPAIR OR REPLACEMENT, AS DESCRIBED
ABOVE.
55
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT AND UNDER NO
CIRCUMSTANCES WILL THE MANUFACTURER, ITS DISTRIBUTORS, DEALERS OR THEIR AGENTS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST COMPENSATION OF ANY KIND,
BUSINESS INTERRUPTION, DOWN TIME, OR ANY OTHER DAMAGES CAUSED BY THE
MANUFACTURER’S BREACH OF WARRANTY, NEGLIENCE OR BREACH OF CONTRACT.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT AND UNDER NO
CIRCUMSTANCES WILL THE MANUFACTURER, ITS DISTRIBUTORS, DEALERS OR THEIR AGENTS
BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST COMPENSATION OF ANY KIND, BUSINESS
INTERRUPTION, DOWN TIME, OR ANY OTHER DAMAGES CAUSED BY THE USE OF THIS PRODUCT OR
INABILITY TO USE IT, EVEN IF THE MANUFACTURER, ITS DISTRIBUTORS, DEALERS OR THEIR AGENTS
HAVE BEEN ADVISED OF SUCH LIABILITY CLAIMS OR OTHER CLAIMS OR THE POSSIBILITY OF SUCH
CLAIMS OR OTHER CLAIMS.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL
OR OTHER DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH MAY
VARY FROM STATE TO STATE.
56
10. INFORMATION REGARDING PARTS THAT ARE SUBJECT TO WEAR AND TEAR
Some parts of your E-Bike are subject to wear and tear due to the function they perform.
The degree of wear and tear varies with the degree of care and maintenance given to the E-Bike
as well as the usage to which your E-Bike was exposed (mileage, rides in rain, dirt, salt, etc.).
E-Bikes that are frequently parked outdoors may show increased wear and tear due to weather
impact.
The following parts must be replaced upon reaching their wear limit:
• The drive chain/belt
• The brake cables
• The rubber on the grips
• The chain wheels, sprockets or belt pulleys.
• The shifter cables
• The tires
• The saddle
• The brake pads
• The rims
57
Your exclusive contact for complaints and customer service requests is an authorized
Riese&Müller dealer.
We will be happy to provide the name and contact information of the authorized dealer that
is closest to you. Or, you can find a list of authorized dealers at www.r-m.de.
If you need any repair of your Riese&Müller E-Bike you should contact your authorized dealer
right away to schedule the repair to make sure that your repair will be handled in the quickest
and most cost-eective way.
To ensure the longest possible lifespan and durability of the components, you must strictly
adhere to the installation instructions of the manufacturer (including the torque to be applied
to screws at sections 7.4.3 through 7.4.5., beginning on page 46 and the specified maintenance
intervals.
Failure to observe the installation instructions and maintenance intervals may render thewarran-
ty void and absolve the manufacturers from liability for defects.
58
11. EBIKE PASSPORT
All inspections listed in section 11.3. must have been conducted and recorded by your
authorized dealer. Fill in form 11.1 together with your authorized retailer.
Confirm the compliance with the delivery process according to chapter 11.2. with your signatures.
11.1. EBIKE DATA
Model:
Color:
Number of gears:
Frame number:
Battery number:
Purchase date:
Dealers stamp:
Delivery and handover of the E-Bile to the customer made according to section 11.2.:
Customer: Dealer:
59
ITEM DONE?
Hand over the invoice to the customer; the invoice must include the date of purchase, the exact designation of the E-Bike, including frame size, frame number, Bosch display number and battery number(s).
Adjustment of the saddle height to fit the customer. For E-Bikes with quick releases on the seat post:
explanation on how to set the appropriate saddle height.
Adjustment of the handlebar and of brake grips and grip shifters to fit the customer.
Explanation to the customer on which brake lever operates the front brake and reversing the brake
cables if so desired by the customer.
For E-Bikes with adjustable stem: Adjustment of the stem to fit the customer and explanation of the
adjusting mechanism.
Adjustment of the suspension to fit the customer and explanation of its operation.
Explanation to the Customer of the control elements of the electric drive system and with the gears
and confirmation by the Customer that he/she fully understands these control elements.
Explanation on how to operate quick releases and wheel attachment.
Customer has been provided with all instruction manuals that come with the E-Bike.
List of manuals:
1.
2.
3.
4.
5.
Customer has received instructions by the authorized dealer on how to use the E-Bike as intended.
Customer has been given information on the maximum permitted gross weight.
Customer has completed a test ride.
Customer has been instructed to carefully familiarize themselves with the brakes in a trac-free area.
Signature Dealer: Signature Customer:
11.2. DELIVERY RECORD
Dear Authorized Dealer, dear Customer,
Please study the delivery record below together. Both dealer and customer shall confirm
the review of this document with their signatures. The Authorized Dealer shall provide the
customer with a copy of this delivery record.
6.
7.
8.
9.
10.
60
11. EBIKE PASSPORT
11.3. SERVICE RECORD
1st Inspection
Within 6 weeks of purchase
or within the first 300 miles.
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
2nd Inspection
Within 1 year of purchase
or within the first 1,250 miles:
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
3rd Inspection
Within 2 years of purchase
or within the first 2,500 miles:
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
4th Inspection
Within 3 years of purchase
or within the first 3,750 miles:
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
61
5th Inspection
Within 4 years of purchase
or within the first 5,000 miles:
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
6th Inspection
Within 5 years of purchase
or within the first 6,250 miles:
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
7th Inspection
Within 6 years of purchase
or within the first 7,500 miles:
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
8th Inspection
Within 7 years of purchase
or within the first 8,750 miles:
Replaced or repaired parts:
Order number: Date:
Stamp / Signature of dealer:
NOTES
© 2017, Riese & Müller GmbH
Text and concept
Riese & Müller GmbH
Graphic design
www.wolf-corporate.de
Photography
Kay Tkatzik, Riese & Müller GmbH
State 03/2017, 170448
Riese & Müller GmbH
Feldstraße 16
64331 Weiterstadt
Germany
team@r-m.de
www.r-m.de
Tel.: +49 61 51-366 86-0
Fax: +49 61 51-366 86-20
Scan the QR code with your smartphone
to get direct access to all actual
instruction manuals. Or visit our website:
www.r-m.de/en-us/service/downloads/
State 03/ 2017, 170448
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