Ricoh rsc1prt Technical Bulletin

 T

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PAGE: 1/4

Model:

Subject:
From:

Russian-C1

Service Manual Correciton

Technical Services Dept., GTS Division

Classification:

Troubleshooting
Mechanical
Paper path
Other ( )

Part information
Electrical
Transmit/receive

Date:

15-Feb-00

Prepared by:

No.:

RA265002

S. Tomoe

Action required
Service manual revision
Retrofit information

Please correct your service manuals as follows:

1. The optional 48 MB memory is not required when installing the optional finisher.

1.2.2 INSTALABLE OPTION TABLE (P 1-7)

- Incorrect -

No. Option Russian-

C1A/C1B

11 1000-sheet Finisher (Option)

∆

Requires No. 10, 12 and either no.3 or 4

Note

- Correct -

No. Option Russian-

C1A/C1B

11 1000-sheet Finisher (Option)

∆

Requires No. 10 and either no.3 or 4

Note

3.12. 1,000-SHEET FINISHER INSTALLATION (P 3-35)

Delete Note no.2: “If this finisher will be installed on the A265 or A267 copier, …”

2. SP 5-401-2 and –3 are only used in machines for the Japanese market.
Please correct the SP mode table as follows:

Mode No.

Class

1 and 2

5-401 2 User Code Mode

Class

3

(Fax)

3 User Code Mode

(Fax)

This SP is for Japan only, Do not
change the value.
This SP is for Japan only, Do not
change the value.

Function Setting

0: No

1: Yes

0: No

1: Yes

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3. The call-outs and installation steps for the optional tray heater should be corrected as

Russian-C1

follows (P 3-46).

[C]

Date:

[A]

15-Feb-00

[B]

No.:

RA265002

[D]

[E]

[D]

A2651505.WMF

5. Slide out the two paper trays from the optional paper tray unit.

6. Pass the connector [A] through the opening [B].

7. Install the tray heater assembly [C] (1 screw).

8. Clamp the cables [D], as shown.

A2651503.WMF

9. Join the connectors [E].

10. Reinstall the cable guide.

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Model:

Russian-C1

Date:

15-Feb-00

4. The settings of the following SP modes should be corrected.
SP1-908-8, SP1-909-8, SP 1- 910- 8 , and SP1- 91 1- 8

Incorrect correct

0: None (Not used)

1: HLT/A5

2: A4
3: LT
4: DLT
5: A3

Note:

The “T” after A4 and LT refer to the lengthwise feeding direction.

0: None (Not used)

1: HLT/A5

2: A4T
3: LG, LTT
4: DLT, LT
5: A3, A4

SP1-908-9, SP1-909-9, SP 1- 910- 9 , and SP1- 91 1- 9

Incorrect correct

0: None (Not used)

1: HLT/A5
2: A4
3: LT
4: DLT
5: A3

Note:

The “T” after A4 and LT refer to the lengthwise feeding direction.

0: None (Not used)

1: HLT/A5
2: A4T
3: LG, LTT
4: DLT, LT
5: A3, A4

No.:

RA265002

5. Add the following SC code:

7.1.2 SC CODE DESCRIPTIONS
SC981: NVRAM Error

Definition: [B]

The NVRAM is defective

Possible Causes:

 NVRAM defective
 BICU defective

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6. The PM table for the 1000-sheet finisher should be corrected (P 5-2).

7. The following part number should be corrected (P 4-83).

8. The following HDD error code for the printer should be corrected:

Russian-C1

Delete Punch Waste Hopper.

EM 120K 240K 360K Note

1,000-SHEET FINISHER

Punch Waste Hopper I I I I Empty the hopper.

Wrong Parts

Number

A2679001 A2679099 NVRAM – Minus Counter 1

6.2 ERROR CODES (Printer controller, P-6-2)

Correct Parts

Number

Date:

Description Q’ty

15-Feb-00

No.:

RA265002

- Incorrect -

Code Description Required Action

3002 A damaged cluster was found on the

HDD.

- Correct -

Code Description Required Action

3003 or

3004

A damaged cluster was found on the
HDD.

The damaged cluster is automatically marked
as “bad”.
If this error is frequent, format the HDD.

The damaged cluster is automatically marked
as “bad”.
If this error is frequent, format the HDD.

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Model:

Subject:
From:
Classification:

Printer firmware history for the Russian-C1

- For Other Models -

- Lanier -

Russian-C1

Printer Firmware History

Technical Services Dept., GTS Division

Troubleshooting
Mechanical
Paper path
Other ( )

B3065280 Version C. SUM Production

A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00

B3065283 Version C. SUM Production

Date:

Prepared by:

Part information
Electrical
Transmit/receive

08-Mar-00

No.:

RA265004

S. Tomoe

Action required
Service manual revision
Retrofit information

A 1.2.0 FCB9 1st Mass Prod.

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Firmware modified so that it can be used with printer controllers for China and Taiwan.
Firmware modified so that it will be compatible with the new HDD to be used in the

printer controller.

Note:

If a Postscript Driver job is canceled midway through, the image data for the next job is
not printed out correctly.
"Waiting..." is displayed when an error occurs, but the machine does not return to
normal operating mode (ready status). The next job is not printed out.
When two separate jobs of text data less than 256 bytes are sent from the network, the
two jobs are printed out simultaneously on the same page.
It is possible to print out the HDD Directory List when there is no HDD or PS option
installed.
Corrects Taiwanese translation error. B ---

If data recovery (Raster image production) takes longer than usual when using
Formfeed, the Alarm LED remains lit until printing begins. To correct this, the LED can
now be turned off by pressing the ENTER key.

Russian-C1

Symptom Corrected

The new HDD is identical in function to the previous one.

Date:

08-Mar-00

No.:

Other

models

B --­B ---

B --­B --­B --­B ---

B ---

RA265004

Lanier

RICOH  Technical

Reissued: 21-Mar-00

Bulletin

PAGE: 1/2

Model:

Russian-C1

Date:

RTB Correction

The items in bold italics have been corrected or added.

Subject:
From:
Classification:

Printer firmware history for the Russian-C1
Other Models

Printer Firmware History

Technical Services Dept., GTS Division

Troubleshooting
Mechanical
Paper path
Other ( )

B3065280 Version C. SUM Production

A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00

C 1.3.4 C923 March Prod. ‘00

Part information
Electrical
Transmit/receive

08-Mar-00

Prepared by:

Action required
Service manual revision
Retrofit information

No.:

S. Tomoe

RA265004a

Lanier Model

B3065283 Version C. SUM Production

A 1.2.0 FCB9 1st Mass Prod.

B 1.3.4 E967 March Prod. ‘00

RICOH  Technical

Reissued: 21-Mar-00

Bulletin

PAGE: 2/2

Model:

Electrical sort mode (collation) will be disabled when special paper mode is
selected for tray 2.
If the bridge unit cover is opened during printing in electrical sort mode (second
set onward), the machine cannot recover from the resulting jam condition.
Even when the PJLK command “<Esc>&11H” is released instructing the
machine to feed the paper from tray 2, the paper is not fed from the tray.
Version 1.3.4 is being released in response to a special request from the Italian
Postal Service.
In addition to the cumulative total counter value (copier/fax/printer), the total
counter values for each function can be sent to PCs connected to the PAS
Server.
With Overlay printing, the text outside the fixed overlay pattern is printed out as
PCL commands (specifically, the ESC sequence).

Russian-C1

Symptom Corrected (see RTB 4 for earlier symptoms)

Date:

08-Mar-00

No.:

RA265004a

Other

models

CB

CB

CB

CB

CB

Lanier

!"#$% T

echnical Bulletin

PAGE: 1/2

Model:

Subject:

From:

Russian-C (Printer Option)

Hard Disk Compatibility

Technical Services Dept., GTS Division

Classification:

Troubleshooting

Mechanical

Paper path

Other ( )

Part information

Electrical

Transmit/receive

Date:

29-Mar-00

Prepared by:

No.:

RA265007

K. Misugi

Action required

Service manual revision

Retrofit information

This RTB informs possible compatibility problems with the Printer Hard Disk Type 185
(model code: G690-06).

This hard disk unit can be used in the following models.

• Stinger-C (Stinger-C1L) printer option

• Russian-C printer option

• Russian-P

Background

The production of the current 1.6 GB hard disk unit will be discontinued in March ’00, and
the new 6.0 GB hard disk will be used from April.

When the new 6.0 GB hard disk unit is installed in the machine with a previous version of
the controller software, an error may occur.

Please note that the controller firmware has been modified from January ’00 production
(for all above models) so the machines are compatible with both the old 1.6 GB and the
new 6.0 GB hard disk unit.

Compatibility Table

Previous controller firmware

Version 1.2.9 or later
(modified from January ‘00
production)

Old 1.6 GB HDD

(G690-06)

Compatible Error may occur

Compatible Compatible

New 6.0 GB HDD

(G690-07)

Symptom

The machine may not be able to detect the HDD at the power-on self-diagnostic test.

For Stinger-C/Russian-P with printer option: SC2001 3003 (HDD error) is displayed
For Russian-P: Error 5 (HDD error) is displayed

Solution

Turn the main switch off and on.
If the problem persists, try turning off and on again.

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Once the machine detects the HDD properly (no error message is displayed), there are no
problems with the performance of the machine.
For a permanent solution, please upgrade the controller software with version 1.2.9 or
later.

Russian-C (Printer Option)

Date:

29-Mar-00

No.:

RA265007

!"#$% T

echnical Bulletin

PAGE: 1/1

Model:

Subject:

From:

Russian-C1 (Printer Option)

NIB NVRAM Backup and Restore

Technical Services Dept., GTS Division

Classification:

Troubleshooting

Mechanical

Paper path

Other ( )

Part information

Electrical

Transmit/receive

Date:

20-Apr-00

Prepared by:

No.:

RA265008

S. Tomoe

Action required

Service manual revision

Retrofit information

This RTB informs of possible problems when using the NIB NVRAM backup and restore
function.

Symptom

The machine may not start up after the NIB NVRAM backup procedure (Service Tool: NIB
read/write). This problem may occur after the NIB NVRAM data is backed up to the
controller (data copy direction: “NIB -> CTL”).
This is because the NVRAM is not big enough to store all the NIB data.

Note: The NIB NVRAM backup and restore procedure is required only when replacing the

NIB.

Solution

Do not use the NIB NVRAM backup (and restore) procedure.

If the machine does not start up after performing this function, you must download the
controller firmware using the error recovery firmware update procedure.
(This procedure will force the controller to boot from the IC card. Please refer to section

4.5.2 of the service manual for the detailed procedure.)

The controller firmware will be modified so this function will no longer be valid. It will not be
shown in the Service Tools.
The firmware is modified from the April ’00 production (version 1.3.6).
Currently there is no way to enable this function because the current NVRAM on the
controller board is not big enough to store all the NIB NVRAM data.

After replacing a NIB, please input the data manually.

Printer Controller Service Manual (B306) Correction

The printer controller manual should be corrected as follows.

1. Delete the column for the Service Tools – L (NIB Read/Write) on page 4-2.

2. Delete section 4.4.3 NIB NVRAM BACKUP AND RESTORE on page 4-7.

echnical Bulletin

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PAGE: 1/1

Model:

Subject:

From:

Russian-C1

Optional memory (Printer Option)

Technical Services Dept., GTS Division

Classification:

Troubleshooting

Mechanical

Paper path

Other (Specification information)

Part information

Electrical

Transmit/receive

Date:

22-May-00

Prepared by:

No.:

RA265014

S. Tomoe

Action required

Service manual revision

Retrofit information

This bulletin is to clarify the memory requirements for the available printer functions. The
section for the printer controller in the Service Manual does not mention this information
clearly.

Function Optional memory Optional HDD

Sort / Sort with Stapling O ---

Rotate Sort --- O

Duplex O ---

Proof Print --- O

O = required for this function --- = not required for this function

Reissued: 09-Aug-00

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PAGE: 1/1

Model:

Russian-C1

Date:

RTB Correction

The items in bold Italics have been corrected or added.

Subject:

From:

Classification:

Printer Firmware History

Technical Services Dept., GTS Division

Troubleshooting

Mechanical

Paper path

Other ( )

Part information

Electrical

Transmit/receive

Printer firmware history for the Russian-C1.

For Other Models

B3065280 Version C. SUM Production

A 1.2.0 A8EA 1st Mass Prod.

B 1.2.9 B908 January Prod. ‘00

C 1.3.4 C923 March Prod. ‘00

D 1.3.6 E26A April prod. ‘00

08-Mar-00

Prepared by:

Action required

Service manual revision

Retrofit information

No.:

S. Tomoe

RA265004b

For Lanier

B3065283 Version C. SUM Production

A 1.2.0 FCB9 1st Mass Prod.

B 1.3.4 E967 March Prod. ‘00

C 1.3.6 E38C April Prod. ‘00

Symptoms Corrected

(for older symptoms, please refer to previous bulletins)

If a tray SC occurs during electrical sort (collation) printing, the error message
does not appear on the LCD.
The NIB NVRAM back-up and restore function (SP mode: Service Tools “L: NIB
read/write”) is no longer valid.

Note: Please refer to RTB No. RA265008 for details.

Other

models

DC

DC

Lanier

Reissued: 04-Oct-00

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PAGE: 1/2

Model:

Russian-C

Date:

RTB Correction

The Items in bold italics have been corrected or added.

Subject:

From:

Classification:

Printer Firmware History

Technical Services Dept., GTS Division

Troubleshooting

Mechanical

Paper path

Other ( )

Part information

Electrical

Transmit/receive

Printer firmware history for the Russian-C1
Other Models

B3065280 Version C. SUM Production

A 1.2.0 A8EA 1st Mass Prod.

B 1.2.9 B908 January Prod. ‘00

C 1.3.4 C923 March Prod. ‘00

D 1.3.6 E26A April prod. ‘00

08-Mar-00

Prepared by:

Action required

Service manual revision

Retrofit information

No.:

S. Tomoe

RA265004c

E 1.4.0 0637 September Prod. ‘00

Lanier Model

B3065283 Version C. SUM Production

A 1.2.0 FCB9 1st Mass Prod.

B 1.3.4 E967 March Prod. ‘00

C 1.3.6 E38C April Prod. ‘00

Reissued: 04-Oct-00

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Model:

Symptom Corrected (new ones only – see older bulletins for other symptoms

The printed area is shifted slightly when “Unit of Measure” is defined
using the macro command.
With Raster images, sometimes part of the right edge of the printable
area comes out blank.
Italian and Spanish text characters overlap each other on the
configuration page error log.
The following title on the configuration page has been changed:
“Printer Name (NetWare)”

If the optional memory and PS option are not installed, A3-size images read by a
scanner cannot be printed out.

Russian-C

corrected)

!!!!

“Printer Name”.

Date:

08-Mar-00

No.:

Other

models

E ---

E ---

E ---

E ---

E ---

RA265004c

Lanier

Reissued: 26-Oct-00

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PAGE: 1/2

Model:

Russian-C1

Date:

RTB Correction

The items in bold italics have been corrected or added.

Subject:

From:

Classification:

Printer Firmware History

Technical Services Dept., GTS Division

Troubleshooting

Mechanical

Paper path

Other ( )

Part information

Electrical

Transmit/receive

Printer firmware history for the Russian-C1.
Items in bold italics have been corrected or added.

Lanier

B3065283 Version C. SUM Production

A 1.2.0 FCB9 1st Mass Prod.

B 1.3.4 E967 March Prod. ‘00

C 1.3.6 E38C April Prod. ‘00

08-Mar-00

Prepared by:

Action required

Service manual revision

Retrofit information

No.:

S. Tomoe

RA265004d

Others

B3065280 Version C. SUM Production

A 1.2.0 A8EA 1st Mass Prod.

B 1.2.9 B908 January Prod. ‘00

C 1.3.4 C923 March Prod. ‘00

D 1.3.6 E26A April prod. ‘00

E 1.4.0 0637 September Prod. ‘00

F 1.4.4 1507 November Prod. ‘00

Reissued: 26-Oct-00

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Model:

Part of the image is missing for the first two pages when printing out with the
Unico2000 CAD application.
When printing out with the Microsoft Mini Driver for Windows NT Terminal
Server, the image created is sometimes out of specification.
When printing out a file made with certain CAD applications for DOS without
using a printer driver, thick lines on the original image appear thin on the
output.
** To activate this correction, it is necessary to set Bit SW3, bit 3 to 1
(0=Disabled, 1=Enabled).
Firmware modified to meet the functional specifications of the Tray Priority
function.
In some stapling modes, the printing image direction is not same as the
copier’s.
** To activate this correction, it is necessary to set Bit SW3, bit 7 to 1
(0=Disabled, 1=Enabled).
The print speed slows down during continuous printing of a 1-page job.
** To activate this correction, it is necessary to set Bit SW3, bit 2 to 1
(0=Disabled, 1=Enabled) and SET BIT SW3, bit 4 to 1 (DAZEL support function
disabled). The correction will not be effective if both of these switches are
enabled.
Firmware modified so that the controller can connect to and be used with the
DAZEL System. However, the Russian-C is not yet officially certified by DAZEL
Corp.
When you enable this function, it is necessary to do the following:

-Upgrade the NIB firmware to version 4.0.6 or later and the PS3 firmware to
version 1.2.4 or later.

-Set the NIC to bi-directional-mode (refer to the NIC manual).

-Do not set Bit SW3, bit 2 to 1 (as explained above, these two switches should
not be simultaneously enabled).

Russian-C1

Symptom Corrected

Date:

08-Mar-00

No.:

Other

models

F ---

F ---

F ---

F ---

F ---

F ---

F ---

RA265004d

Lanier

To deactivate the DAZEL support function, set Bit SW3, bit 4 to 1 (0=Enabled,
1=Disabled).

Reissued: 08-Dec-00

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PAGE: 1/2

Model:

Russian-C1

Date:

08-Mar-00

RTB Correction

The items in bold italics have been corrected or added.

Subject:

From:

Printer Firmware History

Technical Services Dept., GTS Division

Classification:

Troubleshooting

Mechanical

Paper path

Other ( )

Part information

Electrical

Transmit/receive

Prepared by:

Action required

Service manual revision

Retrofit information

This is to inform you of the printer firmware history for the Russian-C1.
Items in bold italics have been corrected or added.

For Other Models

B3065280 Version C. SUM Production

A 1.2.0 A8EA 1st Mass Prod.

B 1.2.9 B908 January Prod. ‘00

No.:

S. Tomoe

RA265004e

For Lanier

B3065283 Version C. SUM Production

C 1.3.4 C923 March Prod. ‘00

D 1.3.6 E26A April prod. ‘00

E 1.4.0 0637 September Prod. ‘00

F 1.4.4 1507 November Prod. ‘00

G 1.4.8 DAFC December Prod. ‘00

A 1.2.0 FCB9 1st Mass Prod.

B 1.3.4 E967 March Prod. ‘00

C 1.3.6 E38C April Prod. ‘00

Reissued: 08-Dec-00

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Model:

Symptoms Corrected (New symptoms only – for older ones, see earlier RTBs)

When printing out from a certain DOS application, the right part of the
internal print pattern is missing.
When using a certain DOS CAD application, the paper size and/or paper
feed direction are not sent to the controller, and the machine uses the
defaults.
When printing out with a certain macro, the frame and lower area of the
image are missing.
When using the Dazel system, the job cannot be reset after the paper
feed tray reaches paper end.

Russian-C1

Date:

08-Mar-00

No.:

Other

models

RA265004e

Lanier

G

G

G

G

---

---

---

---

Reissued: 22-Jan-01

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PAGE: 1/3

Model:

Russian-C1

Date:

RTB Correction

The items in bold italics have been corrected or added.

Subject:

From:

Classification:

Printer Firmware History

Technical Services Dept., GTS Division

Troubleshooting

Mechanical

Paper path

Other ( )

Part information

Electrical

Transmit/receive

Printer firmware history for the Russian-C1.
Items in bold italics have been corrected or added.

Other Models

B3065280 Version C. SUM Production

A 1.2.0 A8EA 1st Mass Prod.

B 1.2.9 B908 January Prod. ‘00

08-Mar-00

Prepared by:

Action required

Service manual revision

Retrofit information

No.:

S. Tomoe

RA265004f

Lanier

C 1.3.4 C923 March Prod. ‘00

D 1.3.6 E26A April prod. ‘00

E 1.4.0 0637 September Prod. ‘00

F 1.4.4 1507 November Prod. ‘00

G 1.4.8 DAFC December Prod. ‘00

H 1.4.9 8F64 January Prod. ‘01

B3065283 Version C. SUM Production

A 1.2.0 FCB9 1st Mass Prod.

B 1.3.4 E967 March Prod. ‘00

C 1.3.6 E38C April Prod. ‘00

D 1.4.9 B6C9 January Prod. ‘01

Reissued: 22-Jan-01

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PAGE: 2/3

Model:

Symptom Corrected (new symptoms and changes only – for others, see older

Russian-C1

bulletins)

If Add Toner occurs during printing with staple mode, the machine does

Date:

08-Mar-00

No.:

Other

models

RA265004f

Lanier

H
not print out the remaining page even if the toner bottle is replaced.
After an A4 LEF print job is completed and the ON Line key is pressed, it

H
takes a relatively long time to enter OFF Line mode.
When printing an MS Word 97 or WordPad document using the PCL 6

H
driver with the following functions enabled, the front side is printed out
with Top Binding and the rear side is printed out with Side Binding:
Duplex-Side Binding and in Paper mode Different Paper for First Page
(First Page from 1 or 2 Tray and Other Pages from Tray 3 or 4;
Destination – Printer Default).
This problem doesn’t occur with the PCL5e driver.
The controller stalls when the test document (A4 LEF) for Corel Draw 9

H
is printed.
The “Paper Type” information is not listed in the configuration sheet

H
when the by-pass feed unit is installed.

When printing out from a certain DOS application, the right part of the internal

G
print pattern is missing.
When using a certain DOS (CAD) application, the paper size and/or paper

G
feed direction are not sent to the controller, and the machine uses the
defaults.
When printing out with a certain macro, the frame and lower area of the

G
image are missing.
When using the Dazel system, the job cannot be reset after the paper feed

G
tray reaches paper end.

Part of the image is missing for the first two pages when printing out with the
Unico2000 CAD application.
When printing out with the Microsoft Mini Driver for Windows NT Terminal Server, the
image created is sometimes out of specification.
When printing out a file made with certain CAD applications for DOS without using a
printer driver, thick lines on the original image appear thin on the output.
** To activate this correction, it is necessary to set Bit SW3, bit 3 to 1
(0=disabled, 1=Enabled).
Firmware modified to meet the functional specifications of the Tray Priority function. F D

F D

F D

F D

D

D

D

D

D

D

D

D

D

In some stapling modes, the printing image direction is not same as the copier’s.
** To activate this correction, it is necessary to set Bit SW3, bit 7 to 1 (0=disabled,
1=Enabled).
The print speed slows down during consecutive printing of 1-page jobs.
** To activate this correction, it is necessary to set Bit SW3, bit 2 to 1 (0=Disabled,
1=Enabled) and set BIT SW3, bit 4 to 1 (DAZEL support function disabled). The
correction will not be effective if both of these switches are enabled.

Firmware modified so that the controller can connect to and be used with the DAZEL
System. However, the Russian-C is not yet officially certified by DAZEL Corp.
When you enable this function, it is necessary to do the following:

-Upgrade the NIB firmware to version 4.0.6 or later and the PS3 firmware to version

1.2.4 or later.

-Set the NIC to bi-directional mode (refer to the NIC manual).

-Do not set Bit SW3, bit 2 to 1 (as explained above, these two SW should not be
simultaneously enabled).

To deactivate the DAZEL support function, set Bit SW3, bit 4 to 1 (0=Enabled,

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Reissued: 22-Jan-01

echnical Bulletin

T

PAGE: 3/3

Model:

1=Disabled).
The printed area is shifted slightly when “Unit of Measure” is defined using the macro
command.
With Raster images, sometimes part of the right edge of the printable area comes out
blank.
Italian and Spanish text characters overlap each other on the configuration page error
log.
The following title on the configuration page has been changed:
“Printer Name (NetWare)” ! “Printer Name”.
If the optional memory and PS option are not installed, A3-size images read by a
scanner cannot be printed out.

Russian-C1

Date:

08-Mar-00

No.:

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RA265004f