Ricoh Remote Communication Gate S User Manual
Read this manual carefully before you use this product and keep it handy for future reference.
Pre-operation Confirmation
Login and Logout
Display
ing Device Information
Dow
nloading and Installing Packages
Appendix
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2
3
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5
User's Guide
Introduction
This manual contains detailed instructions and notes on the operation and use of this product. For your safety and
benefit, read this manual carefully before using the product. Keep this manual in a handy place for quick reference.
How to Read This Manual
Symbols
The following set of symbols is used in this manual.
Indicates a situation that may result in property damage or malfunction if instructions are not followed. Be
sure to read the instructions.
Indicates information or preparations required prior to operating.
Indicates a function's limitations.
Indicates supplementary relevant information.
Indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the computer screen.
Terminology
The following is an explanation of the terminology used in this manual:
Term Explanation
Device A "device" is a printer or multifunction machine connected to the network or
a
printer connected to a computer via USB. Though the term generally includes
routers, hubs, and other network devices, "device" in this manual is limited to
printers and multifunction machines.
Domain name Name of the domain with which computers with Remote Communication Gate
S installed are affiliated. Entry is required if the Domain name entry field
appears on the login screen. Ask the administrator for detailed information.
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Term Explanation
Download In general, download is a process of receiving and saving a copy of programs
or files in a computer via a network. In Remote Communication Gate S, it refers
to the process of a user computer receiving and saving packages stored on
the Remote Communication Gate S server.
Filter On the device list screens, you can use filters to display only the printers or
logs that meet specified conditions. Thus, you can sort the devices to be
displayed by using the filtering functions. The filters created by the
administrator
and users and the filters created by a user can be edited by that
user.
Group The administrator creates groups in order to classify devices. Groups are
displayed on the [Directory] tab and clicking them displays the device used
in the group.
Login Connection to Remote Communication Gate S on the network, noticing a state
in which operations are enabled.
Logout Disconnection from Remote Communication Gate S.
Menu bar Grouping of operations that can be executed on displayed screens. Items are
selected on the drop-down menu.
Package (Installation
Package)
A package is an ".exe" file that contains all of the necessary files and settings
to
install a device driver. Packages are used to distribute device drivers by the
administrator via Remote Communication Gate S. You can download it from
the Remote Communication Gate S and all content registered in a package
is installed by running the ".exe" file.
Screens
The explanations in this manual use screen images from Windows Vista and Internet Explorer 7.0. If you
use another version of Windows, screen images may differ; however, you can perform the same steps.
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Guides for This Solution
The following guides are available for Remote Communication Gate S:
Remote Communication Gate S User's Guide (this manual)
This guide is intended for the end user. It explains how to display devices, search for devices, and
install packages by logging in Remote Communication Gate S.
Remote Communication Gate S Installation Guide
This
guide is intended for the administrator and explains the installation, uninstallation, and initial setup
procedures for Remote Communication Gate S.
Remote Communication Gate S Administrator Operations Guide
This guide is intended for the administrator. It explains how to utilize Remote Communication Gate
S to configure and manage settings and operations: for example, registration and monitoring of
devices, the creation of installation packages, or retrieval of device logs.
• Adobe
Acrobat or Adobe Reader is necessary to view Remote Communication Gate S guides in PDF
format.
• A Web browser, such as Microsoft Internet Explorer, is necessary to view Remote Communication
Gate S guides in HTML format.
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Important
•
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
• THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS SOFTWARE
OR THE USE OF THIS DOCUMENT.
• THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR DAMAGES OR LOSS OF ANY
DOCUMENT OR DATA PRODUCED BY USING THIS SOFTWARE.
• THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL
OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION, AND THE
LIKE) CAUSED BY FAILURE OF THIS SOFTWARE OR LOSS OF DOCUMENTS OR DATA, NOR
FOR ANY OTHER DAMAGES ARISING OUT OF THE USE OF THIS SOFTWARE, IF THE
SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.
• The contents of this document are subject to change without notice.
• No part of this document may be duplicated, replicated, reproduced in any form, modified or quoted
without prior consent of the supplier.
• It is possible that any document or data stored in the computer will be damaged or lost by user error
during operation or software error. Be sure to back up all important data beforehand. Important
documents and data should always be copied or backed up. Documents and data can be lost because
of malfunction or human error. Furthermore, the customer is responsible for protection measures
against computer viruses, worms, and other harmful software.
• Do not remove or insert any disk while operating this software.
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Trademarks
Adobe®,
Adobe Acrobat®, Acrobat Reader® and Flash® are either registered trademarks or trademarks
of Adobe Systems Incorporated in the United States and/or other countries.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Pentium® is a registered trademark of Intel Corporation.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit.
(http://www.openssl.org/)
The proper names of the Windows operating systems are as follows:
• The product names of Windows 2000 are as follows:
Microsoft® Windows® 2000 Professional
Microsoft® Windows® 2000 Server
Microsoft® Windows® 2000 Advanced Server
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Enterprise
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard Edition
Microsoft® Windows Server® 2008 Enterprise Edition
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TABLE OF CONTENTS
How to Read This Manual.................................................................................................................................1
Symbols...........................................................................................................................................................1
Terminology....................................................................................................................................................1
Screens............................................................................................................................................................2
Guides for This Solution.....................................................................................................................................3
Important.............................................................................................................................................................4
Trademarks..........................................................................................................................................................
5
1. Pre-operation Confirmation
What You Can Do with Remote Communication Gate S................................................................................9
System Requirements.......................................................................................................................................10
Activating Browser JavaScript....................................................................................................................11
2. Login and Logout
Login..................................................................................................................................................................13
Logout................................................................................................................................................................
15
3. Displaying Device Information
Layout of the Device List Screen......................................................................................................................17
Device List Menu Functions.........................................................................................................................18
Features of Status Icon on the Device List..................................................................................................20
Layout of Site Map......................................................................................................................................23
Changing the Login Password....................................................................................................................24
Displaying the Device List................................................................................................................................25
Displaying the Device List by Specifying Search Conditions...................................................................25
Displaying the Device List by Using Filters.................................................................................................28
Sorting the Display Order of the Device List..............................................................................................33
Displaying Maps..............................................................................................................................................35
Displaying the Map from the Device List....................................................................................................
35
Displaying the Simplified Map from the Printer Properties.......................................................................38
Displaying Device Information........................................................................................................................41
Displaying Device Information from Menu Bar.........................................................................................41
Displaying Device Information from the Properties Icon...........................................................................42
Content of the Device Information Screen.................................................................................................42
4. Downloading and Installing Packages
What Are Packages?.......................................................................................................................................49
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Downloading Packages..................................................................................................................................50
Downloading Packages from the Package List.........................................................................................50
Downloading Packages from the Map......................................................................................................51
Downloading Packages with a URL Sent by E-mail..................................................................................52
Opening Packages and Installing Drivers......................................................................................................54
5. Appendix
About Help.......................................................................................................................................................55
If Your Computer is Running Windows XP Service Pack 2/Vista............................................................56
Troubleshooting................................................................................................................................................57
INDEX.............................................................................................................................................................59
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1. Pre-operation Confirmation
This chapter explains Remote Communication Gate S and system requirements for user's computers to
operate Remote Communication Gate S.
What You Can Do with
Remote Communication
Gate S
Remote Communication Gate S is a Web-based application that provides device management solutions.
Logging in from a computer to the Remote Communication Gate S server using a Web browser allows you
to perform the following:
• Display the device list using search conditions
• Display the device map with device status and its location
• Display the detailed information for devices
• Download and Install drivers using a package created by the administrator
• For details about displaying the device list and searching for devices, see p.25 "Displaying the
Device List".
• For details about displaying the Map, see p.35 "Displaying Maps".
• For details about displaying detailed device information, see p.41 "Displaying Device
Information".
• For details about downloading and installing drivers using packages, see p.50 "Downloading
Packages" and p.54 "Opening Packages and Installing Drivers".
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System Requirements
To operate Remote Communication Gate S, the system must meet the following requirements.
Item Requirements
Hardware • CPU: Pentium compatible 500 MHz or higher
• Memory: 128 MB or higher
• Minimum available hard disk space: same as recommended
minimum for operating system
Operating System • Windows 2000 Professional/Server/Advanced Server (i386):
Service Pack 4 or later
• Windows
XP Home Edition/Professional: Service Pack 2 or later
• Windows Vista (x 86) Ultimate/Enterprise/Business/Home
Premium/Home Basic
• Windows Server 2003 Standard Edition/Enterprise Edition:
Service Pack 2 or later
• Windows Server 2003 R2 Standard Edition/Enterprise Edition:
Service Pack 2 or later
• Windows Server 2008 Standard Edition/Enterprise Edition
• Operating systems must be 32 bit versions.
Supported Language English, German, French, Italian, Spanish, Dutch
• Remote Communication Gate S supports only these six
languages.
If the display language is not one of these languages,
Remote Communication Gate S is displayed in English. The
priority of the display language can be changed in the Language
preference settings in Internet Explorer.
1. Pre-operation Confirmation
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Item Requirements
Web Browser • Internet Explorer 6.0 Service Pack 1 or later
• Internet Explorer 7.0
• JavaScript must be activated.
•
Adobe Flash Player 9.0 or later must be installed.
• For details about the method for activating JavaScript, see
p.11 "Activating Browser JavaScript".
Network TCP/IP must be installed and properly configured.
Screen Resolution 1024 x 768 or higher
Activating Browser JavaScript
To access and view Remote Communication Gate S, it is necessary to activate JavaScript on the Web
browser.
1. Select [Internet Options...] on the Internet Explorer [Tools] menu.
2. Click the [Security] tab.
3. Click [Custom Level...].
4. Under [Scripting] select [Enable] in [Active scripting].
5. Click [OK] to close the [Security Settings] dialog box.
6. Click [OK] to close the [Internet Options] dialog box.
System Requirements
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1. Pre-operation Confirmation
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2. Login and Logout
This chapter explains the procedures for logging in and out of the Remote Communication Gate S
server.
Login
To log in to the Remote Communication Gate S server, the following information is required and must be
obtained from the administrator in advance:
• URL of the Remote Communication Gate S server
• User name
• Password
• Domain name (If required)
• If you are using Windows Server 2003 or 2008, settings must be made in advance. Contact
the administrator.
• When using Remote Communication Gate S, do not use your browser's [Back] button or other
browser functions. Use only the navigation controls on the content pages.
• If you want to switch users, click the [Logout] button, and then log in again as a different user.
Do not use your browser's [Back] button to redisplay the login screen.
1. Start Internet Explorer.
2. Enter the following URL in the address bar, and then press the [Enter] key on the keyboard.
Condition URL
Without SSL encryption http://{host name}:{port number}/mgmt
or
http://{IP address}:{port number}/mgmt
With SSL encryption https://{host name}:{port number}/mgmt
or
https://{IP address}:{port number}/mgmt
• {host name}: name of the Remote Communication Gate S server
•
{IP address}: IP address of the Remote Communication Gate S server
• {port number}: port number specified when Remote Communication Gate S was installed
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3. If the [Trial Version] screen appears, click [OK].
• The [Trial Version] screen will only appear if Remote Communication Gate S has not been
activated. For details, contact the administrator.
4. Enter your user name in the [User name:] box on the login screen.
5. Enter your password in the [Password:] box.
• For details about changing your password, see p.24 "Changing the Login Password".
6. Enter domain name if the [Domain name:] box is displayed.
7. Click [Login].
• The
login screen reappears if no operation is performed for more than 30 minutes after logging
in to the Remote Communication Gate S server. Log in again if necessary.
2. Login and Logout
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Logout
Use the following procedure for logging out from Remote Communication Gate S.
1. Click [Logout] on the screen.
• Do not use the [Close] button to shut down the system.
Logout
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2. Login and Logout
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3. Displaying Device Information
This chapter explains the device list screen which is displayed on the top page when you log in Remote
Communication Gate S.
Layout of the Device List Screen
The screen layout of the device list is as follows:
BRX001S
1. Search button
Searches for a specific device using search conditions. When searching for a device, click this button,
and then enter the conditions for your search.
• For details about searching for devices using Search button, see p.25 "Displaying the Device
List by Specifying Search Conditions".
2.
Group display
Displays the group name of the displayed device list.
3. [Directory] tab
Displays registered filters and groups.
4. Filter
Refines the device list using search conditions. When a filter is selected, the corresponding devices
are displayed in the device list display area.
Filters can be added by the administrator, and you can also create your own filters. Filters that you
create are available only to you.
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• For details about searching for devices using filters, see p.28 "Displaying the Device List by
Using Filters".
5.
Group list
Displays the group list if the device is managed as a group.
6. Menu bar
Displays the menu that is available on the device list screen.
7. [Quick Links] area
Displays screen links that are used frequently or related to the present screen. For details about the
selected links, contact the administrator.
8. Site Map button
Displays all operation links that are available in Remote Communication Gate S.
• For details about Site Map, see p.23 "Layout of Site Map".
9.
Help button
Displays the Help screen.
• For details about Help, see p.55 "About Help".
10. [Logout] button
Logs out from the Remote Communication Gate S server.
• For details about logout, see p.15 "Logout".
11.
Login user name
Displays the login user name.
12. Refresh button
Refreshes the device list screen and displays the latest device information.
13. Device list display area
Displays the list of devices.
Device List Menu Functions
Various functions available in the [Directory] tab are also accessible from the menu bar. The device list
menu provides the following functions:
3. Displaying Device Information
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[Edit] menu
Item Allows you to
Select All Select all found devices in the list.
Clear All Deselect all devices selected in the list.
[Printer] menu
Item Allows you to
Refresh Selected Device Connect to the selected devices and collect details about their current
device
status. The device list screen is not updated when you select this
item.
To display the device list screen with the most recent device status
information, select [Refresh Selected Device] on the menu, and then click
the Refresh button in the right-upper area on the screen.
Printer Properties... Display details of a selected device.
• For details about the [Printer Properties...] menu, see p.41
"Displaying Device Information".
[Filter] menu
Item Allows you to
Printers with Errors Display a list of devices with errors on the [Printers with Errors] screen.
• For details about searching devices with errors, see p.28
"Displaying a list of devices with errors".
No Filters Display a list of all found devices.
Filter Settings... Register and edit filters that you created.
[View] menu
Item Allows you to
Display Directory Display the [Directory] tab.
Hide Directory Hide the [Directory] tab.
List Display a list of devices.
Layout of the Device List Screen
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