@Remote™ Office/
@Remote™ Office 1000
Intelligent Remote Management Systems
Improve Uptime and Reduce Fleet Costs
monitor
optimize
Ricoh @Remote™ Office/@Remote™ Office 1000
Enhance the Visibility of Your Fleet
Managing a fleet of networked printers and MFPs is
expensive, time-consuming and a constant challenge.
™
That’s why you need the @Remote
Management System from RICOH
to meet the needs of various fleet sizes, @Remote Office is
ideal for administrators with up to 100 Ricoh devices while
@Remote Office 1000 is designed for organizations with up
to 1,000 Ricoh devices.
@Remote Office monitors equipment
usage data from networked devices
Office Intelligent Remote
®
. Offered in two versions
and securely transmits it to the Ricoh
data center, where it is transformed
into valuable reports that show
exactly how to increase productivity
and dramatically reduce costs.
@Remote Office also elevates service
with the ability to generate alerts and
automate select management tasks,
reducing operator intervention and
improving uptime for Ricoh devices.
@Remote Office runs on a secure appliance attached to your network.
IntelligentAutomatedSecureProactive
Maximize Fleet Efficiency
@Remote Office generates usage reports that are available
online. Access them at any time to see how to boost fleet
efficiency and minimize operating costs.
• Manage 100 Ricoh devices and monitor another 500 right out of the box, or
expand with @Remote Office 1000 to manage up to 1,000 Ricoh devices and
monitor up to 1,500 devices by adding memory and storage options.
• Automate certain device management services, including meter collection and
submission, critical service event submission and low toner alerts.
• Access a secure Web portal to review detailed fleet reports. Compare full-
color and black & white output for Ricoh devices, along with other metrics,
to ensure the fleet is operating at peak capacity.
• Examine print, copy and/or fax volumes from managed Ricoh devices to
identify under- or over-utilized systems, reallocate resources and find optimal
device placement.
• Track trends in energy and paper consumption on your managed Ricoh
devices over time and make better decisions about sustainability policies
with @Remote Green Reports.*
Fleet population utilization reports show
a variety of critical metrics using simple,
intuitive graphics for Ricoh and thirdparty devices.
Eliminate Manual Meter Reading
@Remote Office automatically provides accurate meter
billing information with little to no user intervention.
• Collect and submit meter counts automatically on a regular schedule.
• Reduce the risk of errors and enhance the accuracy of invoices.
• Free up the time normally devoted to performing manual meter reads.
Innovative Fleet Management**
@Remote Office gives administrators unprecedented power
to improve service and enhance productivity — all while
reducing total cost of ownership.
• Notifies service providers automatically. When a Ricoh device requires service,
@Remote Office sends a message that includes detailed diagnostic information.
• Alerts administrators before potential issues develop. @Remote Office can
be configured for Ricoh devices to send warnings about low toner or critical
service events.
• Schedules and completes firmware upgrades remotely through @Remote
Office to optimize Ricoh device performance.
Secure Communication
@Remote Office is designed to maximize information and
network security.
• Meet demanding network communication security requirements with the
highly secure HTTPS standard protocol.
• Expect outstanding security and reliability. @Remote Office supports
requirements for Information Technology Security Certification, Common
Criteria ISO/IEC 15408.
• Keep the network safe without increasing the burden on IT. @Remote Office is
set up and installed by a Ricoh service provider and requires no on-site support.
*CO2 emissions source: USEPA – Department of Energy (See Section 1605(b) Energy Policy Act of 1992). Forest consumption source:
www.conservatree.com/learn/EnviroIssues/TreeStats.shtml. For power usage, Green Reports show the amount of time a device spends
in standby mode/energy saver mode/off, tracking and trending on a month-to-month basis.
**Ability to deliver select services is in part dependent upon the service provider.
Gain insight regarding your fleet.
@Remote Office collects detailed device
information and presents it in a way
that is easy to interpret.
@Remote Green Reports make it easy to
visualize trends in CO
usage and paper consumption for Ricoh
devices.*
savings, power
2
Ricoh @Remote™ Office/@Remote™ Office 1000
Specifications
@Remote Office
Equipment Type: Remote Communication
Gate Type A (Network Type)
Configuration: Thin Server-Type Appliance
Connectivity: Ethernet
Interfaces: Two Ethernet Interfaces:
LAN Port and PC Port;
Power Socket
Platform/Software: Linux/Wind River Linux 2.0/
Power PC
Displays: (2) LEDs – 1 Power and
1 Alert
(1) LCD – 2 Lines, 16 Digits
Protocols: TCP/IP, SNMP v1/v2/v3,
HTTPS, SOAP, SMTP, DHCP
Devices Monitored: Standard: 500 networked
printing devices per appliance
Optional: Expandable to
1,500 networked printing
devices per appliance
Devices Managed: Standard: 100 networked
Meters Acquired/ Ricoh Devices: Print, Copy,
Reported: Fax and Scan, as well as
Battery: Coin Type
Self-Diagnostics: Power on self-test
Environment: 50° to 89.6° F, 15% to 80%
Power Source/ 120V, 60Hz/
Consumption: 20W or less
Dimensions: H 10.23” x W 3.03” x
EDP Codes: Remote Communication
1
Information varies based on device compatibility.
Ricoh printing devices
per appliance
Optional: Expandable to
1,000 networked Ricoh
printing devices per appliance
Black & White and Color
Legacy and Non-Ricoh
Devices: Total Print Meter
relative humidity
D 7.55” (including stand)
Gate A: 415135
Remote Communication
Gate Memory 1000: 420404
Remote Communication
Gate Storage: 420405
1
1
Package Contents: Remote Communication
Gate Appliance, Stand, AC
Adapter and Power Cable,
Setup Guide, LAN Cable
Weight: 2.2 lbs. (including stand)
Security Certification: ISO15408 Common Criteria
Information Technology
Security Certification:
EAL Level 3
@Remote Office 1000
Specifications for equipment type, configuration,
connectivity, interfaces, platform/software, displays,
protocols, meters acquired/reported, battery, selfdiagnostics, environment, power source/consumption,
dimensions, package contents, weight and security
certifications are the same as @Remote Office.
EDP Code: 006461MIU
Devices Monitored: 1,500 networked print
devices per appliance
Devices Managed: 1,000 networked Ricoh print
devices per appliance
@Remote Office gives organizations an easy way to automate service calls and supply alerts, make
better fleet management decisions, and eliminate manual meter collection and submission.
www.ricoh-usa.com
Ricoh Americas Corporation, Five Dedrick Place, West Caldwell, NJ 07006
Ricoh® and the Ricoh logo are registered trademarks of Ricoh Company, Ltd. All other trademarks are the property of their respective owners. The content of this document,
and the appearance, features and specifications of Ricoh products and services are subject to change from time to time without notice. Products are shown with optional
features. While care has been taken to ensure the accuracy of this information, Ricoh makes no representation or warranties about the accuracy, completeness or adequacy of the
information contained herein, and shall not be liable for any errors or omissions in these materials. Actual results will vary depending upon use of the products and services, and
the conditions and factors affecting performance. The only warranties for Ricoh products and services are as set forth in the express warranty statements accompanying them.
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