Ricoh MP C2550 Service manual
Model DI-C1L/C1
Machine Code:
D037/D038/D040/D041
Field Service Manual
October 2008
Subject to change
Important Safety Notices
Responsibilities of the Customer Engineer
Customer Engineer
Maintenance shall be done only by trained customer engineers who have completed service training for
the machine and all optional devices designed for use with the machine.
Reference Material for Maintenance
• Maintenance shall be done using the special tools and procedures prescribed for maintenance of the
machine described in the reference materials (service manuals, technical bulletins, operating
instructions, and safety guidelines for customer engineers).
• In regard to other safety issues not described in this document, all customer engineers shall strictly
obey procedures and recommendations described the "CE Safety Guide".
• Use only consumable supplies and replacement parts designed for use of the machine.
Before Installation, Maintenance
Shipping and Moving the Machine
• Work carefully when lifting or moving the machine. If the machine is heavy, two or more customer
engineers may be required to prevent injuries (muscle strains, spinal injuries, etc.) or damage to the
machine if it is dropped or tipped over.
• Personnel moving or working around the machine should always wear proper clothing and footwear.
Never wear loose fitting clothing or accessories (neckties, loose sweaters, bracelets, etc. ) or casual
footwear (slippers, sandals, etc.) when lifting or moving the machine.
• Always unplug the power cord from the power source before you move the product. Before you move
the product, arrange the power cord so it will not fall under the product.
1
Power
• Always disconnect the power plug before doing any maintenance procedure. After switching off the
machine, power is still supplied to the main machine and other devices. To prevent electrical shock,
switch the machine off, wait for a few seconds, then unplug the machine from the power source.
• Before you do any checks or adjustments after turning the machine off, work carefully to avoid injury.
After removing covers or opening the machine to do checks or adjustments, never touch electrical
components or moving parts (gears, timing belts, etc.).
• After turning the machine on with any cover removed, keep your hands away from electrical
components and moving parts. Never touch the cover of the fusing unit, gears, timing belts, etc.
Installation, Disassembly, and Adjustments
• After installation, maintenance, or adjustment, always check the operation of the machine to make
sure that it is operating normally. This ensures that all shipping materials, protective materials, wires
and tags, metal brackets, etc., removed for installation, have been removed and that no tools remain
inside the machine. This also ensures that all release interlock switches have been restored to normal
operation.
• Never use your fingers to check moving parts causing spurious noise. Never use your fingers to
lubricate moving parts while the machine is operating.
Special Tools
• Use only standard tools approved for machine maintenance.
• For special adjustments, use only the special tools and lubricants described in the service manual.
Using tools incorrectly, or using tools that could damage parts, could damage the machine or cause
injuries.
During Maintenance
General
• Before you begin a maintenance procedure: 1) Switch the machine off, 2) Disconnect the power plug
from the power source, 3) Allow the machine to cool for at least 10 minutes.
2
• Avoid touching the components inside the machine that are labeled as hot surfaces.
Safety Devices
• Never remove any safety device unless it requires replacement. Always replace safety devices
immediately.
• Never do any procedure that defeats the function of any safety device. Modification or removal of a
safety device (fuse, switch, etc.) could lead to a fire and personal injury. Always test the operation of
the machine to ensure that it is operating normally and safely after removal and replacement of any
safety device.
• For replacements use only the correct fuses or circuit breakers rated for use with the machine. Using
replacement devices not designed for use with the machine could lead to a fire and personal injuries.
Organic Cleaners
• During preventive maintenance, never use any organic cleaners (alcohol, etc.) other than those
described in the service manual.
• Make sure the room is well ventilated before using any organic cleaner. Use organic solvents in small
amounts to avoid breathing the fumes and becoming nauseous.
• Switch the machine off, unplug it, and allow it to cool before doing preventive maintenance. To avoid
fire or explosion, never use an organic cleaner near any part that generates heat.
• Wash your hands thoroughly after cleaning parts with an organic cleaner to contamination of food,
drinks, etc. which could cause illness.
• Clean the floor completely after accidental spillage of silicone oil or other materials to prevent slippery
surfaces that could cause accidents leading to hand or leg injuries. Use "My Ace" Silicone Oil Remover
(or dry rags) to soak up spills. For more details, please refer to Technical Bulletin "Silicone Oil
Removal" (A024-50).
Lithium Batteries
• Always replace a lithium battery on a PCB with the same type of battery prescribed for use on that
board. Replacing a lithium battery with any type other than the one prescribed for use on the board
could lead to an explosion or damage to the PCB.
• Never discard used batteries by mixing them with other trash. Remove them from the work site and
dispose of them in accordance with local laws and regulations regarding the disposal of such items.
3
Ozone Filters
• Always replace ozone filters as soon as their service life expires (as described in the service manual).
• An excessive amount of ozone can build up around machines that use ozone filters if they are not
replaced at the prescribed time. Excessive ozone could cause personnel working around the machine
to feel unwell.
Power Plug and Power Cord
• Before serving the machine (especially when responding to a service call), always make sure that the
power plug has been inserted completely into the power source. A partially inserted plug could lead
to heat generation (due to a power surge caused by high resistance) and cause a fire or other
problems.
• Always check the power plug and make sure that it is free of dust and lint. Clean it if necessary. A
dirty plug can generate heat which could cause a fire.
• Inspect the length of the power cord for cuts or other damage. Replace the power cord if necessary.
A frayed or otherwise damaged power cord can cause a short circuit which could lead to a fire or
personal injury from electrical shock.
• Check the length of the power cord between the machine and power supply. Make sure the power
cord is not coiled or wrapped around any object such as a table leg. Coiling the power cord can
cause excessive heat to build up and could cause a fire.
• Make sure that the area around the power source is free of obstacles so the power cord can be
removed quickly in case of an emergency.
• Make sure that the power cord is grounded (earthed) at the power source with the ground wire on
the plug.
• Connect the power cord directly into the power source. Never use an extension cord.
• When you disconnect the power plug from the power source, always pull on the plug, not the cable.
After Installation, Servicing
Disposal of Used Items
• Never incinerate used toner or toner cartridges.
4
• Toner or toner cartridges thrown into a fire can ignite or explode and cause serious injury. At the work
site always carefully wrap used toner and toner cartridges with plastic bags to avoid spillage before
disposal or removal.
• Always dispose of used items (developer, toner, toner cartridges, OPC drums, etc.) in accordance
with the local laws and regulations regarding the disposal of such items.
• To protect the environment, never dispose of this product or any kind of waste from consumables at
a household waste collection point. Dispose of these items at one of our dealers or at an authorized
collection site.
• Return used selenium drums to the service center for handling in accordance with company policy
regarding the recycling or disposal of such items.
Points to Confirm with Operators
At the end of installation or a service call, instruct the user about use of the machine. Emphasize the following
points.
• Show operators how to remove jammed paper and troubleshoot other minor problems by following
the procedures described in the operating instructions.
• Point out the parts inside the machine that they should never touch or attempt to remove.
• Confirm that operators know how to store and dispose of consumables.
• Make sure that all operators have access to an operating instruction manual for the machine.
• Confirm that operators have read and understand all the safety instructions described in the operating
instructions.
• Demonstrate how to turn off the power and disconnect the power plug (by pulling the plug, not the
cord) if any of the following events occur: 1) something has spilled into the product, 2) service or
repair of the product is necessary, 3) the product cover has been damaged.
• Caution operators about removing paper fasteners around the machine. They should never allow
paper clips, staples, or any other small metallic objects to fall into the machine.
Special Safety Instructions for Toner
Accidental Physical Exposure
• Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling
toner on clothing or the hands.
5
• If toner is inhaled, immediately gargle with large amounts of cold water and move to a well ventilated
location. If there are signs of irritation or other problems, seek medical attention.
• If toner gets on the skin, wash immediately with soap and cold running water.
• If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there are signs of
irritation or other problems, seek medical attention.
• If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If there are signs
of any problem, seek medical attention.
• If toner spills on clothing, wash the affected area immediately with soap and cold water. Never use
hot water! Hot water can cause toner to set and permanently stain fabric.
Handling and Storing Toner
• Toner, used toner, and developer are extremely flammable.
• Never store toner, developer, toner cartridges, or toner bottles (including empty toner bottles or
cartridges) in a location where they will be exposed to high temperature or an open flame.
• Always store toner and developer supplies such as toner and developer packages, cartridges, and
bottles (including used toner and empty bottles and cartridges) out of the reach of children.
• Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not
exposed to direct sunlight.
Toner Disposal
• Never attempt to incinerate toner, used toner, or empty toner containers (bottles or cartridges). Burning
toner can explode and scatter, causing serious burns.
• Always wrap used toner and empty toner bottles and cartridges in plastic bags to avoid spillage.
Follow the local laws and regulations regarding the disposal of such items.
• Dispose of used toner and toner cartridges at one of our dealers or at an authorized collection site.
Always dispose of used toner cartridges and toner bottles in accordance with the local laws and
regulations regarding the disposal of such items.
6
Safety Instructions for this Machine
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the machine
and peripheral power cords are unplugged.
2. The plug should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical voltage
even if the main power switch is turned off.
4. If any adjustment or operation check has to be made with exterior covers off or open while the main
switch is turned on, keep hands away from electrified or mechanically driven components.
5. If the [Start] key is pressed before the machine completes the warm-up period (the [Start] key starts
blinking red and green ), keep hands away from the mechanical and the electrical components as
the machine starts making copies as soon as the warm-up period is completed.
6. The inside and the metal parts of the fusing unit become extremely hot while the machine is operating.
Be careful to avoid touching those components with your bare hands.
7. To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and aerosols.
Health Safety Conditions
1. Never operate the machine without the ozone filters installed.
2. Always replace the ozone filters with the specified types at the proper intervals.
3. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may cause
temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If unsuccessful,
get medical attention.
Observance of Electrical Safety Standards
1. The machine and its peripherals must be installed and maintained by a customer service representative
who has completed the training course on those models.
2. The NVRAM on the system control board has a lithium battery which can explode if replaced
incorrectly. Replace the NVRAM only with an identical one. The manufacturer recommends replacing
the entire NVRAM. Do not recharge or burn this battery. Used NVRAM must be handled in accordance
with local regulations.
Safety and Ecological Notes for Disposal
1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
7
2. Dispose of used toner, developer, and organic photoconductors in accordance with local regulations.
(These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
• The danger of explosion exists if a battery of this type is incorrectly replaced.
• Replace only with the same or an equivalent type recommended by the manufacturer. Discard used
batteries in accordance with the manufacturer's instructions.
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units
in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser
chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and
laser subsystems to the factory or service depot when replacement of the optical subsystem is required.
• Use of controls, or adjustment, or performance of procedures other than those specified in this manual
may result in hazardous radiation exposure.
• WARNING: Turn off the main switch before attempting any of the procedures in the Laser Optics
Housing Unit section. Laser beams can seriously damage your eyes.
• CAUTION MARKING:
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Symbols, Abbreviations and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are
as follows:
* See or Refer to
Clip ring
Screw
Connector
Clamp
E-ring
SEF Short Edge Feed
LEF Long Edge Feed
Trademarks
Microsoft®, Windows®, and MS-DOS® are registered trademarks of Microsoft Corporation in the United
States and /or other countries.
PostScript® is a registered trademark of Adobe Systems, Incorporated.
PCL® is a registered trademark of Hewlett-Packard Company.
Ethernet® is a registered trademark of Xerox Corporation.
PowerPC® is a registered trademark of International Business Machines Corporation.
Other product names used herein are for identification purposes only and may be trademarks of their
respective companies. We disclaim any and all rights involved with those marks.
9
TABLE OF CONTENTS
Important Safety Notices...................................................................................................................................1
Responsibilities of the Customer Engineer....................................................................................................1
Before Installation, Maintenance..................................................................................................................1
During Maintenance......................................................................................................................................2
After Installation, Servicing............................................................................................................................4
Special Safety Instructions for Toner.............................................................................................................5
Safety Instructions for this Machine...............................................................................................................7
Laser Safety.....................................................................................................................................................8
Symbols, Abbreviations and Trademarks.........................................................................................................9
Trademarks.....................................................................................................................................................9
1. Product Information
Specifications....................................................................................................................................................19
Machine Configuration....................................................................................................................................20
H-Model.......................................................................................................................................................20
L-Model........................................................................................................................................................23
Overview..........................................................................................................................................................25
2. Installation
Installation Requirements.................................................................................................................................27
Environment..................................................................................................................................................27
Machine Level..............................................................................................................................................28
Machine Space Requirements....................................................................................................................28
Power Requirements....................................................................................................................................28
Optional Unit Combinations............................................................................................................................30
Machine Options.........................................................................................................................................30
Controller Options.......................................................................................................................................30
Copier Installation............................................................................................................................................32
Power Sockets for Peripherals....................................................................................................................32
Installation Flow Chart.................................................................................................................................32
Accessory Check..........................................................................................................................................33
Installation Procedure..................................................................................................................................36
Moving the Machine...................................................................................................................................46
Transporting the Machine...........................................................................................................................47
Paper Feed Unit (D331)..................................................................................................................................48
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Accessory Check..........................................................................................................................................48
Installation Procedure..................................................................................................................................48
Paper Feed Unit (D425)..................................................................................................................................51
Component Check.......................................................................................................................................51
Installation Procedure..................................................................................................................................51
Caster Table (D488)........................................................................................................................................54
Component Check.......................................................................................................................................54
Installation Procedure..................................................................................................................................54
ARDF (D366)....................................................................................................................................................57
Component Check.......................................................................................................................................57
Installation Procedure..................................................................................................................................57
Platen Cover Installation (G329)....................................................................................................................61
Side Tray (D427).............................................................................................................................................62
Component Check.......................................................................................................................................62
Installation Procedure..................................................................................................................................63
1-Bin Tray Unit (D426)....................................................................................................................................66
Component Check.......................................................................................................................................66
Installation Procedure..................................................................................................................................66
Shift Tray Unit (D428)......................................................................................................................................70
Component Check.......................................................................................................................................70
Installation Procedure..................................................................................................................................70
Internal Finisher (D429)...................................................................................................................................73
Component Check.......................................................................................................................................73
Installation Procedure..................................................................................................................................74
Punch Unit (D390)...........................................................................................................................................80
Component Check.......................................................................................................................................80
Installation Procedure..................................................................................................................................81
USB2.0/SD Slot Type A..................................................................................................................................93
Accessory Check..........................................................................................................................................93
Installation Procedure..................................................................................................................................93
Testing the SD Card/USB Slot....................................................................................................................96
Mechanical Counter (NA Only).....................................................................................................................98
Installation Procedure..................................................................................................................................98
11
Key Counter Bracket......................................................................................................................................100
Installation Procedure................................................................................................................................100
Key Counter Interface Unit............................................................................................................................103
Installation Procedure................................................................................................................................103
Copy Data Security Unit Type F (B829)......................................................................................................105
Installation..................................................................................................................................................105
Anti-Condensation Heater............................................................................................................................107
Installation Procedure................................................................................................................................107
Tray Heater (Mainframe)..............................................................................................................................111
Installation Procedure................................................................................................................................111
Tray Heaters (Optional Unit)........................................................................................................................113
Installation Procedure................................................................................................................................113
Controller Options.........................................................................................................................................123
Overview....................................................................................................................................................123
SD Card Appli Move................................................................................................................................124
PostScript 3 (D038/D041 only).............................................................................................................127
File Format Converter (D038/D041 only).............................................................................................128
IEEE1284 (D038/D041 only)................................................................................................................129
IEEE 802.11 a/g, g (Wireless LAN: D038/D041 only).....................................................................130
Bluetooth (D038/D041 only).................................................................................................................134
DataOverwriteSecurity Unit Type I (D362: D038/D041 only)...........................................................135
HDD Encryption Unit (D038/D041 only)..............................................................................................138
PictBridge (D038/D041 only)................................................................................................................142
VM Card Type I (D038/D041 only)......................................................................................................143
Browser Unit Type E (D038/D041 only)...............................................................................................145
Gigabit Ethernet (D038/D041 only)......................................................................................................148
Memory Unit Type I 512MB (D038/D041 only).................................................................................149
Check All Connections..............................................................................................................................149
3. Preventive Maintenance
Maintenance Tables......................................................................................................................................151
PM Parts Settings............................................................................................................................................152
Before Removing the Old PM Parts.........................................................................................................152
After Installing the New PM parts............................................................................................................153
12
Preparation before Operation Check......................................................................................................153
Operation Check.......................................................................................................................................154
4. Replacement and Adjustment
Beforehand.....................................................................................................................................................155
Special Tools..................................................................................................................................................156
Image Adjustment..........................................................................................................................................157
Scanning....................................................................................................................................................157
ARDF...........................................................................................................................................................158
Registration................................................................................................................................................160
Erase Margin Adjustment..........................................................................................................................161
Color Registration......................................................................................................................................162
Printer Gamma Correction........................................................................................................................163
Exterior Covers...............................................................................................................................................169
PCDU Toner Collection Bottle..................................................................................................................169
Front Door..................................................................................................................................................169
ITB Cleaning Unit Cover...........................................................................................................................170
Left Cover...................................................................................................................................................171
Rear Cover.................................................................................................................................................172
Rear Lower Cover......................................................................................................................................172
Dust Filter....................................................................................................................................................173
Right Rear Cover.......................................................................................................................................173
Operation Panel........................................................................................................................................174
Touch Panel Position Adjustment (D038/D041)...................................................................................175
Inner Right Cover.......................................................................................................................................176
Inner Cover................................................................................................................................................177
Front Right Cover.......................................................................................................................................177
Right Upper Cover ...................................................................................................................................178
Left Frame and Left Frame Rear Cover....................................................................................................178
Paper Exit Cover........................................................................................................................................179
Inverter Tray...............................................................................................................................................179
Inner Tray...................................................................................................................................................180
Inner Rear Cover.......................................................................................................................................180
Scanner Unit...................................................................................................................................................181
13
Exposure Glass..........................................................................................................................................181
Original Length Sensors............................................................................................................................183
Exposure Lamp..........................................................................................................................................184
Scanner Motor...........................................................................................................................................187
Sensor Board Unit (SBU)..........................................................................................................................187
Exposure Lamp Stabilizer.........................................................................................................................189
Scanner HP Sensor....................................................................................................................................189
Platen Cover Sensor..................................................................................................................................190
Front Scanner Wire...................................................................................................................................190
Rear Scanner Wire....................................................................................................................................196
Laser Optics....................................................................................................................................................199
Caution Decal Location............................................................................................................................199
Laser Unit....................................................................................................................................................199
Polygon Mirror Motor...............................................................................................................................204
Image Creation..............................................................................................................................................206
PCDU (Photo Conductor and Development Unit)...................................................................................206
Drum Unit and Development Unit............................................................................................................207
Toner Hopper Unit.....................................................................................................................................210
Toner Supply Motor..................................................................................................................................213
Toner Collection Motor.............................................................................................................................215
PCDU Toner Collection Bottle Full Sensor...............................................................................................217
PCDU Toner Collection Bottle Set Switch................................................................................................217
RFID Board.................................................................................................................................................218
Image Transfer...............................................................................................................................................220
ITB Cleaning Unit.......................................................................................................................................220
ITB Toner Collection Bottle Full Sensor....................................................................................................221
ITB (Image Transfer Belt) Unit...................................................................................................................221
ITB Unit Motor............................................................................................................................................222
Image Transfer Belt....................................................................................................................................223
ITB Contact Motor.....................................................................................................................................227
ITB Contact Sensor....................................................................................................................................229
Paper Transfer................................................................................................................................................230
PTR (Paper Transfer Roller) Unit...............................................................................................................230
14
Opening the Paper Transfer Unit.............................................................................................................231
ID Sensor Board........................................................................................................................................231
PTR Contact Motor....................................................................................................................................234
PTR Contact Sensor...................................................................................................................................235
Temperature and Humidity Sensor..........................................................................................................236
Drive Unit........................................................................................................................................................237
Gear Unit...................................................................................................................................................237
Registration Motor.....................................................................................................................................239
Paper Feed Motor: T1...............................................................................................................................240
Paper Feed Motor: T2...............................................................................................................................241
Drum Motor: CMY....................................................................................................................................241
Development Motor: CMY.......................................................................................................................242
Drum/Development Motor: K..................................................................................................................242
Development Clutch: K.............................................................................................................................243
Fusing/Paper Exit Motor..........................................................................................................................243
Fusing..............................................................................................................................................................246
PM Parts.....................................................................................................................................................246
Fusing Unit..................................................................................................................................................246
Entrance Guide Plate................................................................................................................................247
Stripper Plate.............................................................................................................................................248
Exit Guide Plate Cleaning Procedure......................................................................................................250
Pressure Roller Fusing Lamp.....................................................................................................................251
Heating Roller Fusing Lamp......................................................................................................................253
Fusing Belt..................................................................................................................................................254
Heating, Fusing and Tension Roller.........................................................................................................258
Pressure Roller ..........................................................................................................................................259
Heating Roller Thermostats.......................................................................................................................261
Heating Roller Thermistor..........................................................................................................................262
Pressure Roller Thermistor ........................................................................................................................263
Pressure Roller Thermostat........................................................................................................................264
Thermopile.................................................................................................................................................265
Cleaning Unit (Option) Installation Procedure........................................................................................266
Paper Feed.....................................................................................................................................................269
15
Paper Tray..................................................................................................................................................269
Feed Roller.................................................................................................................................................269
Friction Pad................................................................................................................................................270
Paper Size Switch......................................................................................................................................271
Paper End Sensor......................................................................................................................................272
Registration Sensor....................................................................................................................................273
Vertical Transport Sensor .........................................................................................................................275
Paper Exit........................................................................................................................................................279
Junction Gate Solenoid Fan.....................................................................................................................279
Paper Exit Unit...........................................................................................................................................279
Fusing Exit .................................................................................................................................................281
Paper Exit Sensor.......................................................................................................................................282
Inverter Sensor...........................................................................................................................................283
Inverter Motor............................................................................................................................................284
Fusing Front Fan.........................................................................................................................................285
Duplex Unit.....................................................................................................................................................287
Duplex Unit................................................................................................................................................287
Duplex Entrance Sensor............................................................................................................................288
Duplex Exit Sensor....................................................................................................................................290
Duplex Entrance Motor.............................................................................................................................291
Duplex Exit Motor.....................................................................................................................................292
By-pass Motor...........................................................................................................................................292
By-pass Tray Unit.......................................................................................................................................293
By-pass Paper Length Sensor ..................................................................................................................294
By-Pass Paper Size Sensor.......................................................................................................................295
By-pass Paper End Sensor........................................................................................................................297
By-pass Feed Roller...................................................................................................................................297
By-pass Tray HP Sensor............................................................................................................................298
Electrical Components...................................................................................................................................299
Boards........................................................................................................................................................299
Controller Box Cover ...............................................................................................................................300
Controller Box............................................................................................................................................301
BCU............................................................................................................................................................302
16
HDD (Only for D038/D041)..................................................................................................................303
Controller Box Fan....................................................................................................................................304
Fusing Rear Fan.........................................................................................................................................304
PSU.............................................................................................................................................................305
HVPS: TTS Board.......................................................................................................................................306
HVPS: CB Board........................................................................................................................................307
i-Controller Board.....................................................................................................................................308
NVRAM Replacement Procedure............................................................................................................312
Machine Boot-Up .........................................................................................................................................314
5. System Maintenance Reference
Service Program Mode.................................................................................................................................315
SP Tables....................................................................................................................................................315
Types of SP Modes for DI-C1 H-model (D038/D041)........................................................................315
Types of SP Modes for DI-C1 L-model (D037/D040).........................................................................319
Remarks......................................................................................................................................................320
Firmware Update...........................................................................................................................................323
Type of Firmware.......................................................................................................................................323
Before You Begin.......................................................................................................................................325
Updating Firmware ..................................................................................................................................325
Updating the LCDC for the Operation Panel..........................................................................................328
Handling Firmware Update Errors...........................................................................................................328
Installing Another Language.........................................................................................................................330
Reboot/System Setting Reset.......................................................................................................................333
Software Reset...........................................................................................................................................333
System Settings and Copy Setting Reset..................................................................................................333
Controller Self-Diagnostics...........................................................................................................................335
Overview....................................................................................................................................................335
SD Card Appli Move....................................................................................................................................337
Overview....................................................................................................................................................337
Move Exec.................................................................................................................................................338
Undo Exec..................................................................................................................................................339
Downloading Stamp Data............................................................................................................................340
NVRAM Data Upload/Download..............................................................................................................341
17
Uploading Content of NVRAM to an SD card.......................................................................................341
Downloading an SD Card to NVRAM....................................................................................................341
Address Book Upload/Download..............................................................................................................343
Information List...........................................................................................................................................343
Download..................................................................................................................................................343
Upload.......................................................................................................................................................344
Using the Debug Log.....................................................................................................................................345
Overview....................................................................................................................................................345
Switching ON and Setting UP Save Debug Log.....................................................................................345
Retrieving the Debug Log from the HDD.................................................................................................349
Recording Errors Manually.......................................................................................................................349
Card Save Function.......................................................................................................................................350
Overview....................................................................................................................................................350
Procedure...................................................................................................................................................350
Error Messages..........................................................................................................................................356
6. Troubleshooting
Service Call Conditions.................................................................................................................................357
Process Control Error Conditions..................................................................................................................358
Troubleshooting Guide..................................................................................................................................359
Sub-scan Magnification Error..................................................................................................................359
Trapezoid Image Adjustment...................................................................................................................362
Jam Detection.................................................................................................................................................366
Electrical Component Defects.......................................................................................................................367
Scanner Test Mode........................................................................................................................................368
SBU Test Mode..........................................................................................................................................368
IPU Test Mode...........................................................................................................................................368
INDEX...........................................................................................................................................................371
18
1. Product Information
1
Specifications
See "Appendices" for the following information:
• Mainframe Specifications
• Printer Specifications
• Scanner Specifications
• Supported Paper Sizes
• Software Accessories
• Optional Equipment
19
1. Product Information
1
Machine Configuration
There are two grades for this machine.
• L-Model: This is a light model. Expansion functions and options are limited.
• H-Model: This is a high grade model. Various expansion functions and options can be used.
H-Model
20
Item
Mainframe
Platen cover G329 [2]
ARDF D366 [3]
Side tray D427 [4] -
Machine
Code
D038/
D041
Call
out
[1] D038: C1a, D041: C1c
Remarks
One from the two;
[3] is standard.
Machine Configuration
1
Item
1-bin tray D426 [11]
Shift tray D428 [10]
Internal finisher D429 [9]
Punch unit: 2/3
holes
Punch unit: 2 holes D390-27 Requires [9].
Punch unit: 4 holes D390-31 Requires [9].
Two-tray paper
feed unit
One-tray paper
feed unit
Caster Table D448 [7]
Machine
Code
D390-17
D331 [5]
D425 [6]
Call
out
One of the following 4 choices: [9] only, [10] only, [11]
only, or [10]+[11]
Requires [9].
[8]
One from [5], [6], and [7];
The one-tray PFU [6] requires [7].
If neither [5] nor [6] is installed, install [7] if required by the
customer.
Remarks
Item Machine code Remark
USB2.0/SD Slot D422 -
Fax Option D432
Memory Unit Type B G578
Hand Set B433
Gigabit Ethernet G874
IEEE 1284 B679
Wireless LAN
D377-01, 02
(IEEE 802.11a/g)
Wireless LAN
D377-19
(IEEE 802.11g)
Bluetooth B826
SAF memory:
Requires the Fax Option.
For NA model only: Requires the
Fax Option.
You can only install one of these at
a time.
21
1. Product Information
1
File Format Converter D377-04
Copy Data Security Unit B829 -
Optional Counter Interface Unit B870 -
Key Counter Bracket A674 -
Memory Unit Type I D435-01 (For printer function)
Printer Enhanced Option D435-03, -04, -05
PostScript 3 D435-09, -10, -11
Data Overwrite Security Unit D362
PictBridge M344
VM Card D430-01, 02, 03
HDD Encryption Unit D377-16
You can only install one of these in
SD slot 1 at a time
In SD card slot 2Browser Unit D430-05, 06, 07
22
L-Model
1
Machine Configuration
Item
Mainframe
Platen cover G329 [2]
ARDF D366 [3]
Side tray D427 [4] -
1-bin tray D426 [8] -
Two-tray paper
feed unit
One-tray paper
feed unit
Machine
Code
D037/
D040
D331 [5]
D425 [6]
Call
out
[1] D037: C1La, D040: C1Lc
Remarks
One from the two;
[3] is standard for NA and EU
One from [5], [6], and [7];
The one-tray PFU [6] requires [7].
If neither [5] nor [6] is installed, install [7] if required by the
customer.
23
1. Product Information
1
Item
Caster Table D448 [7]
Fax Option D433
Hand Set B433
Copy Data Security Unit B829 -
Optional Counter Interface Unit B870 -
Printer Enhanced Option D435-03, -04, -05
PictBridge M344
Machine
Code
Item Machine code Remark
Call
out
Remarks
For NA model only: Requires the
Fax Option.
You can only install one of these in
SD slot 1 at a time
24
Overview
1
For "Overview" information, see "Appendices".
Overview
25
1. Product Information
1
26
2. Installation
2
Installation Requirements
Environment
1. Temperature Range: 10°C to 32°C (50°F to 89.6°F)
2. Humidity Range: 15% to 80% RH
3. Ambient Illumination: Less than 1500 lux (do not expose to direct sunlight)
4. Ventilation: 3 times/hr/person or more
5. Do not let the machine get exposed to the following:
1) Cool air from an air conditioner
2) Heat from a heater
6. Do not install the machine in areas that are exposed to corrosive gas.
7. Install the machine at locations lower than 2,500 m (8,200 ft.) above sea level.
8. Install the machine on a strong, level base. (Inclination on any side must be no more than 5 mm.)
9. Do not install the machine in areas that get strong vibrations.
27
2. Installation
2
Machine Level
Front to back: Within 5 mm (0.2")
Right to left: Within 5 mm (0.2")
Machine Space Requirements
• This machine, which uses high voltage power sources, can generate ozone gas. High ozone density
is harmful to human health. Therefore, the machine must be installed in a well-ventilated room.
A: Over 100 mm (3.9")
B: Over 100 mm (3.9")
C: Over 100 mm (3.9")
D: Over 100 mm (3.9")
Put the machine near the power source with the clearance shown above.
Power Requirements
• Insert the plug firmly in the outlet.
• Do not use an outlet extension plug or cord.
28
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