How to Read This Manual...............................................................................................................................13
Note to Administrator.................................................................................................................................. 15
List of Option................................................................................................................................................ 15
About IP Address......................................................................................................................................... 16
1. Guide to the Machine
Guide to Components......................................................................................................................................17
Exterior: Front View......................................................................................................................................17
Control Panel................................................................................................................................................22
Attaching Paper Feed Unit.......................................................................................................................... 25
How to Use the [Home] Screen...................................................................................................................... 28
Displaying the [Home] Screen....................................................................................................................28
How to Use the [Home] Screen..................................................................................................................28
Customizing the [Home] Screen..................................................................................................................... 31
How to Customize the [Home] Screen.......................................................................................................31
Adding to the [Home] Screen Shortcuts to Favorite Items........................................................................ 31
Changing the Order of Icons on the [Home] Screen................................................................................31
Deleting an Icon on the [Home] Screen.....................................................................................................32
Registering Frequently Used Functions........................................................................................................... 33
Registering Functions in a Favorite Item..................................................................................................... 33
Recalling a Favorite Item.............................................................................................................................34
Deleting a Favorite Item.............................................................................................................................. 35
Displaying Frequently Used Modes Preferentially........................................................................................ 36
About Operation Tools.................................................................................................................................... 41
Character Entry Display.............................................................................................................................. 42
Available Characters...................................................................................................................................43
Specifications of Paper Types.....................................................................................................................65
Non-Recommended Paper Types.............................................................................................................. 72
Paper Storage.............................................................................................................................................. 72
Placing Originals on the Exposure Glass...................................................................................................76
Placing Originals in the Auto Document Feeder....................................................................................... 76
2
About Originals............................................................................................................................................77
3. Printing Documents
What You Can Do with the Printer Function...................................................................................................81
Configuring Option Settings for the Printer.................................................................................................... 82
Conditions for Bidirectional Communication.............................................................................................82
If Bidirectional Communication is Disabled............................................................................................... 82
Displaying the Printing Preferences Dialog Box.............................................................................................85
Displaying the Printing Preferences Dialog Box from the [Start] Menu................................................... 85
Displaying the Printing Preferences Dialog Box in an Application.......................................................... 85
Basic Operation of Printing............................................................................................................................. 87
When Using Windows................................................................................................................................ 87
When Using macOS/OS X........................................................................................................................ 87
If a Paper Mismatch Occurs....................................................................................................................... 88
Canceling a Print Job...................................................................................................................................89
Storing a Locked Print file............................................................................................................................91
Printing a Locked Print file............................................................................................................................92
Deleting a Locked Print file..........................................................................................................................93
Using Various Print Functions...........................................................................................................................95
Basic Operation of Copying.........................................................................................................................102
Canceling a Copy.....................................................................................................................................103
Making Enlarged or Reduced Copies......................................................................................................... 105
Copying Single-Sided Originals with 2-Sided and Combined Printing....................................................107
Specifying Combined and 2-sided Copies.............................................................................................110
Copying 2-Sided Originals with 2-Sided and Combined Printing............................................................112
Duplex Copying Using the ADF............................................................................................................... 113
Duplex Copying Manually Using the Exposure Glass...........................................................................115
3
Copying an ID Card......................................................................................................................................117
Specifying Scan Settings for Copying..........................................................................................................120
Settings you can configure in the TWAIN dialog box........................................................................... 160
Basic Operation for WIA Scanning............................................................................................................. 162
Basic Operation for ICA Scanning...............................................................................................................163
Installing the ICA Driver............................................................................................................................ 163
Using ICA Scanner....................................................................................................................................163
Settings you can configure in the ICA dialog box..................................................................................164
Using SANE scanning................................................................................................................................... 166
Specifying Scan Settings for Scanning........................................................................................................ 167
Specifying the Scanning Size According to the Size of the Original....................................................167
Setting the Date and Time............................................................................................................................. 175
Registering Fax Destinations Using the Control Panel............................................................................176
Registering Fax Destinations Using Web Image Monitor...................................................................... 178
Preventing Transmission to the Wrong Destination.................................................................................180
Sending a Fax................................................................................................................................................182
Configuring the LAN-Fax Address Book................................................................................................. 198
5
Editing a Fax Cover Sheet........................................................................................................................ 201
Receiving a Fax..............................................................................................................................................202
Receiving an Internet Fax..........................................................................................................................206
Forwarding or Storing Faxes in Memory................................................................................................ 208
Receiving or Rejecting Faxes from Special Senders...............................................................................212
Lists/Reports Related to Fax......................................................................................................................... 214
7. Configuring the Machine Using the Control Panel
Menu Chart.................................................................................................................................................... 216
System Settings...............................................................................................................................................234
Paper Settings................................................................................................................................................ 246
Printing the Configuration Page................................................................................................................259
Types of Lists/Reports............................................................................................................................... 259
Available Setting Functions Using Web Image Monitor............................................................................ 267
Using Web Image Monitor...........................................................................................................................268
Displaying Top Page..................................................................................................................................... 269
Changing the Interface Language........................................................................................................... 270
Checking the System Information................................................................................................................. 271
Status Tab...................................................................................................................................................271
Tray Paper Settings Tab............................................................................................................................ 276
Registering Fax Special Senders.................................................................................................................. 286
Restricting Machine Functions According to User.......................................................................................287
Enabling the User Restriction Settings......................................................................................................287
When Machine Functions are Restricted..................................................................................................... 291
Configuring the Network Settings................................................................................................................ 293
Network Status Tab...................................................................................................................................293
DNS Tab.................................................................................................................................................... 295
Auto E-mail Notification Tab.................................................................................................................... 296
Internet Fax Tab.........................................................................................................................................299
Configuring the IPsec Settings.......................................................................................................................304
IPsec Global Settings Tab.........................................................................................................................304
IPsec Policy List Tab...................................................................................................................................304
Set Date/Time Tab....................................................................................................................................311
Energy Saver Mode Tab.......................................................................................................................... 312
9. Maintaining the Machine
Replacing the Print Cartridge........................................................................................................................313
Replacing the Waste Toner Bottle................................................................................................................ 318
Replacing a Component............................................................................................................................... 324
Replacing the Intermediate Transfer Unit.................................................................................................324
Replacing the Fusing Unit and Transfer Roller........................................................................................ 324
Cautions When Cleaning..............................................................................................................................325
Cleaning the Toner Density Sensor.............................................................................................................. 326
Cleaning the Friction Pad and Paper Feed Roller....................................................................................... 328
Cleaning the Registration Roller and Paper Tray........................................................................................ 331
Cleaning the Exposure Glass........................................................................................................................334
Cleaning the Auto Document Feeder...........................................................................................................335
Moving and Transporting the Machine....................................................................................................... 337
Where to Inquire....................................................................................................................................... 338
10. Troubleshooting
Error and Status Messages on the Screen...................................................................................................339
Removing Paper Jams....................................................................................................................................349
When You Cannot Print Test Page............................................................................................................... 359
Paper Feed Problems.....................................................................................................................................360
When You Cannot Print Properly............................................................................................................. 366
When You Cannot Print Clearly...............................................................................................................370
When Paper Is Not Fed or Ejected Properly...........................................................................................374
Other Printing Problems............................................................................................................................ 375
Common Problems.........................................................................................................................................389
11. Configuring Network Settings
Connecting the Machine to a Wired Network........................................................................................... 391
Configuring the IPv4 Setting.....................................................................................................................391
Configuring the IPv6 setting......................................................................................................................391
Connecting the Machine to a Wireless Network........................................................................................393
Using the Wi-Fi Setup Wizard................................................................................................................. 393
Using the WPS Button............................................................................................................................... 394
Using a PIN Code..................................................................................................................................... 396
12. Appendix
Transmission Using IPsec...............................................................................................................................399
Encryption and Authentication by IPsec.................................................................................................. 399
Specifying IPsec Settings on the Computer............................................................................................. 402
Enabling and Disabling IPsec Using the Control Panel..........................................................................404
Notes About the Toner.................................................................................................................................. 406
Specifications of the Machine...................................................................................................................... 407
General Function Specifications.............................................................................................................. 407
Printer Function Specifications..................................................................................................................409
Copier Function Specifications.................................................................................................................410
Scanner Function Specifications...............................................................................................................411
9
Fax Function Specifications...................................................................................................................... 412
Paper Feed Unit TK1220..........................................................................................................................414
Information for This Machine........................................................................................................................418
User Information on Electrical & Electronic Equipment (mainly Europe and Asia)..........418
Note for the Battery and/or Accumulator Symbol (For EU countries only)......................................... 419
Environmental Advice for Users (mainly Europe)............................................................... 419
Note to Users EU Countries......................................................................................................................420
NOTES TO USERS REGARDING FACSIMILE UNIT (NEW ZEALAND)............................................. 421
Notes to users in the state of California (Notes to Users in USA)..........................................................421
Notes to users in the United States of America.......................................................................................422
Notes to Canadian Users of Wireless Devices.......................................................................................424
Notes to Canadian Users regarding Facsimile Unit...............................................................................425
ENERGY STAR Program....................................................................................................... 426
How to Find Information about Operations
and Troubleshooting
You can find support information about operating the machine and troubleshooting in the Operating
Manual (printed), Operating Manual (digital format), and Help (online).
Operating Manual (Printed)
The following manuals are provided with this machine.
Safety Information
This manual explains the safety precautions that should be followed when using the machine. Be
sure to read this manual before using the machine.
Setup Guide
This manual explains how to set up the machine. It also explains how to remove the machine from
the packaging and how to connect it to a computer.
Operating Manual (Digital Format)
Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM.
Viewing from a web browser
Access the Internet from a web browser.
Confirm that the computer or the machine is connected to the network.
Download the operating manuals from https://www.ricoh.com/.
Viewing from the provided CD-ROM
Operating manuals can also be viewed from the provided CD-ROM.
• When using Windows
1. Insert the CD-ROM into the CD-ROM drive.
2. Click [Read Manual] and follow the instructions on the screen.
The PDF file manual opens.
• When using OS X/macOS
1. Insert the CD-ROM into the CD-ROM drive.
2. Double-click Manuals.htm file, located on the CD-ROM root directory.
3. Select the language.
4. Click [Read PDF manuals].
11
5. Click the manual you want to refer to.
The PDF file manual opens.
12
How to Read This Manual
ECC101
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Symbols Used in This Manual
This manual uses the following symbols:
Indicates points to pay attention to when using functions. This symbol indicates points that may result in
the product or service becoming unusable or result in the loss of data if the instructions are not obeyed.
Be sure to read these explanations.
Indicates supplementary explanations of the product's functions and instructions on resolving user errors.
[ ]
Indicates the names of keys on the machine's display or control panels.
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
13
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
Notes
Contents of this manual are subject to change without prior notice.
Two kinds of size notation are employed in this manual.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
14
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
Note to Administrator
Password
Certain configurations of this machine can be password-protected to prevent unauthorized modifications
by others. We strongly recommend you to create your own password immediately.
The following are the operations that can be password-protected:
• Entering the [Address Book], [Network Settings], or [Administrator Tools] menu using the control
panel
You can access these menus without a password by factory default.
The setting for creating a password can be found in [Administrator Tools].
• Configuring the [System Settings], [Quick Dial Destination], [Scan Destination], [Fax Speed Dial
Destination], [Special Sender], [Restrict Available Functions], [Network Settings], [IPsec Settings],
or [Administrator Tools] menu using Web Image Monitor
You can configure the machine using Web Image Monitor without a password by factory default.
The setting for creating a password can be found in [Administrator Settings].
For details about creating passwords, see page 309 "Configuring the Administrator Settings".
User Restriction
You can restrict the use of certain functions of this machine to users with proper authentication.
Using Web Image Monitor, you can select the functions you want to restrict, and register the users who
can use that function upon authentication.
• For details about creating passwords and configuring the user restriction settings, see page 287
"Restricting Machine Functions According to User".
List of Option
Option ListReferred to as
Paper Feed Unit TK1220Paper feed unit
15
• If Paper feed unit is attached, "Tray 2" appears on the machine's control panel.
About IP Address
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
16
1. Guide to the Machine
ECC102
15
14
13
12
11
109
8
7
6
5
4
3
21
This chapter describes preparations for using the machine and its operating instructions.
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior: Front View
17
1. Guide to the Machine
No.NameDescription
1Input Tray for the ADF (Auto
document feeder)
Place stacks of originals here. They will feed in
automatically.
This tray can hold up to 50 sheets of plain paper.
2Auto Document Feeder
(Exposure Glass Cover)
The ADF is integrated with the exposure glass cover.
Open this cover to place originals on the exposure
glass.
3Exposure GlassPlace originals here sheet by sheet.
4Extender for the ADF TrayExtend these when placing paper longer than A4 in the
input tray for ADF.
5Standard Tray/Top CoverPrinted paper is delivered to this tray. Up to 150 sheets
of plain paper can be stacked here.
Open this to replace the print cartridges.
6Front CoverOpen this cover to replace the waste toner bottle or
remove jammed paper.
7Front Cover Open LeverTo open the front cover, pull this lever on the right side
of the machine.
8End FenceAdjust this fence to the paper size.
18
9Tray 1This tray can hold up to 250 sheets of plain paper.
10Bypass TrayLoad paper here sheet by sheet.
11Side FenceAdjust this fence to the paper size.
12Control PanelContains a screen and keys for machine control.
13USB Flash Disk PortInsert a USB flash disk for using the Scan to USB
function.
14Output Tray for the ADFOriginals scanned with the ADF are delivered from
here.
15ADF CoverOpen this cover to remove originals jammed in the ADF.
Exterior: Rear View
ECC103
9
8
7
6
5
4
3
2
1
Guide to Components
No.NameDescription
1G3 (analog) Line Interface ConnectorFor connecting a telephone line.
2External Telephone ConnectorFor connecting an external telephone.
3USB PortFor connecting the machine to a computer
using a USB cable.
4Ethernet PortFor connecting the machine to the network
using a network interface cable.
5Stop FencesPull up this fence to prevent paper falling off
when printing a large amount of paper at a
time.
The fence can be adjusted at the A4/Letter
or Legal size position.
6Cable CoverRemove this cover when connecting cables
to the machine.
7Rear CoverRemove this cover when loading paper
longer than A4 in Tray 1.
19
DUE205
ECC104
1. Guide to the Machine
No.NameDescription
8Power SocketFor connecting the power cord to the
machine.
9Button for Sliding the ADFPress to slide the ADF towards the rear of the
machine and hold it in that position, if paper
output to the output tray is difficult to retrieve.
• As shown, slide the ADF while pressing the button for sliding the ADF. Be sure to check that the ADF
is closed in advance. Be careful not to trap your fingers when sliding.
• Pull up the retainer as shown below to prevent A4- or Letter-size printed copies from falling off.
• Pull up the retainer as shown below to prevent Legal-size printed copies from falling off.
20
3
2
1
ECC105
Interior
ECC106
4
3
2
1
Guide to Components
21
ECC201
10 98
7654321
1. Guide to the Machine
No.NameDescription
1Print CartridgeInstall the print cartridges from the machine rear, in the order of
cyan (C), magenta (M), yellow (Y), and black (K). Messages
appear on the screen when print cartridges need to be replaced,
or new ones need to be prepared.
2Fusing UnitFuses toner to the paper.
You might have to move this unit to check for or remove jammed
paper.
3Waste Toner BottleCollects toner that is wasted during printing.
4Transfer unitYou need to remove this when you replace the waste toner bottle.
• For details about the messages that appear on the screen when consumables need to be replaced,
see page 339 "Error and Status Messages on the Screen".
Control Panel
No.NameDescription
1NFCAllows you to connect a smart device to the machine when you
touch NFC on a smart device using the application corresponding
to the machine.
2[Home] keyPress to display the [Home] screen. For details, see page 28
"How to Use the [Home] Screen".
22
Guide to Components
No.NameDescription
3Display panelThis is a touch panel display that features icons, keys, and
shortcuts that allow you to navigate the screens of the various
functions and provide you with information about operation status
and other messages.
You can display the software keyboard by double tapping the
entry area on the display.
4Number keysUse to enter the numbers for copies, fax numbers and data for the
selected function.
5[Clear/Stop] key• While the machine is processing a job: press to cancel the
current job.
• While configuring the machine settings: press to cancel the
current setting and return to standby mode.
• While in standby mode: press to cancel temporary settings
such as image density or resolution.
6[B&W Start] keyPress to scan or copy in black and white, or start sending a fax.
7[Power] keyPress to turn on and turn off the main power. To turn off the
machine, press and hold down this key for at least three seconds.
This indicator lights up blue when the machine is turned on.
If the machine's system is busy, the power may not be turned off
even though you press and hold down this key for three seconds. If
this is the case, press and hold down the [Clear/Stop] key and
[Power] key simultaneously for at least three seconds to force the
machine to turn off.
Do not accidentally press the [Power] key within 3 minutes of
disconnecting the power cord.
8[Color Start] keyPress to scan or copy in color.
9Alert indicatorFlashes yellow when the machine will require maintenance soon
(such as replacing consumables), or lights up red when a machine
error occurs.
When an alert is issued, check the messages on the screen. For
details about the messages that appear on the screen, see
page 339 "Error and Status Messages on the Screen".
23
1. Guide to the Machine
No.NameDescription
10Fax indicatorIndicates the status of the fax functions. Lights up when received
faxes that have not been printed out exist in the machine's
memory. Flashes when the machine is unable to print out the faxes
due to machine errors such as an empty paper tray or a paper
jam.
• The backlight of the screen is turned off when the machine is in Energy Saver mode.
• When the machine is processing a job, you cannot display the menu for configuring the machine.
You can confirm the machine's status by checking messages on the screen. If you see messages
such as "Printing...", "B&W Copying...", "Color Copying...", or "Processing...", wait until the current
job is finished.
24
Installing Option
This section explains how to install options.
Attaching Paper Feed Unit
• Touching the prongs of the power cable's plug with anything metallic constitutes a fire and
electric shock hazard.
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric
shock.
• Before installing or removing options, always disconnect the power cord plugs from the wall
outlet and allow time for the main unit to fully cool. Failing to take these precautions could result
in burns.
Installing Option
• The machine weighs approximately 30 kg (67 lb.). When moving the machine, use the inset
grips on both sides, and lift slowly in pairs.
• Lifting the paper feed unit carelessly or dropping may cause injury.
• Before moving the machine, unplug the power cord from the wall outlet. If the cord is
unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an
electrical or fire hazard.
• Tray 1 is required to print using the optional paper feed unit. Without Tray 1, paper jams will occur.
• The machine must be lifted by two people.
• Do not hold the tray to lift the machine.
1. Confirm that the following is true: The machine's cord is unplugged from the wall outlet.
25
DPP210
DUE287
ECC107
1. Guide to the Machine
2. Remove the adhesive tape from the optional paper feed unit.
3. Standing at the front and back of the machine, two persons should lift the machine using
the inset grips on the sides.
26
4. There are three upright pins on the optional paper feed unit. Align the holes of the
machine with the pins, and then lower the machine slowly.
5. Plug the machine's cord back into the wall outlet, and then turn on the power.
• After installing the optional paper feed unit, select Tray 2 in the printer driver. For details, see the
printer driver Help.
• If the new device is listed in the column of configuration options, it has been properly installed.
Installing Option
• If the optional paper feed unit is not installed properly, try to install it again by repeating the
procedure. If the problem persists, contact your sales or service representative.
• For details about printing the configuration page, see page 259 "Printing Lists/Reports".
27
ECC202
1. Guide to the Machine
How to Use the [Home] Screen
• The [Home] screen is set as the default screen when the machine is turned on. You can change this
default setting under Function Priority. See page 251 "Administrator Tools Settings".
Displaying the [Home] Screen
1. Press the [Home] key.
• Function or shortcut icons will be displayed on the [Home] screen. For details, see page 28 "How
to Use the [Home] Screen".
• To use a different function, press the icon of the function you want to use.
How to Use the [Home] Screen
The icons of each function are displayed on the [Home] screen.
You can add shortcuts to favorite items to [Home] screens 2 and 3. The icons of added shortcuts appear
on the [Home] screen. You can recall favorite items by pressing the shortcut icons.
To display the [Home] screen, press the [Home] key.
28
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