Ricoh M118, M119 Service Manual
M118/M119
SERVICE MANUAL
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affiliation with Ricoh products.
2012 RICOH Americas Corporation. All rights reserved.
The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully comple ting a
Ricoh Technic al Trai ning Program .
Untrained and uncertified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation
WARNING
LEGEND
PRODUCT
CODE
COMPANY
LANIER RICOH SAVIN
M118 SP 3500SF Aficio SP 3500SF SP 3500SF
M119 SP 3510SF Aficio SP 3510SF SP 3510SF
DOCUMENTATION HI S TORY
REV. NO.
DATE
COMMENTS
*
01/2012
Original Printing
SM i M118/M119
M118/M119
TABLE OF CONTENTS
1. PRODUCT INFORMATION ........................................................... 1-1
1.1 SPECIFICATIONS ..................................................................................... 1-1
1.2 MACH INE OVERVIEW .............................................................................. 1-2
1.2.1 COMPONENT LAYOUT ................................................................... 1-2
1.2.2 PAPER PATH ................................................................................... 1-3
1.2.3 DRIVE LAYOU T ............................................................................... 1-4
1.3 MACHINE CONFIGURATION ................................................................... 1-5
2. INSTALLATION ............................................................................. 2-1
2.1 I NSTALLATION REQUIREMENTS ............................................................ 2-1
2.1.1 ENVIRONMENT ............................................................................... 2-1
2.1.2 MACHINE LEVEL ............................................................................. 2-1
2.1.3 MACHINE SPACE REQUIREMENT ................................................. 2-2
2.1.4 POWER REQUIREMENTS .............................................................. 2-2
2.1.5 INSTALLATION PROCEDURE ........................................................ 2-2
3. PREVENTIVE MAINTENANCE..................................................... 3-1
3.1 PM I NTERVALS ......................................................................................... 3-1
3.1.1 PM PARTS ....................................................................................... 3-1
3.1.2 YIELD COUNTER ............................................................................. 3-1
Counter Reset ...................................................................................... 3-2
4. REPLACEMENT AND ADJUSTMENT ......................................... 4-1
4.1 BEFORE YOU START ............................................................................... 4-1
4.2 SPECIAL TOOLS ....................................................................................... 4-1
4.3 EXTERIOR COVERS ................................................................................ 4-2
4.3.1 FRONT COVER ................................................................................ 4-2
4.3.2 LEFT COVER ................................................................................... 4-3
4.3.3 REAR COVER .................................................................................. 4-5
4.3.4 RIGHT COVER ................................................................................. 4-6
4.3.5 TOP COVER ..................................................................................... 4-7
When installing the top cover ............................................................... 4-7
4.4 ADF ............................................................................................................ 4-8
4.4.1 ADF UNIT ......................................................................................... 4-8
M118/M119 ii SM
4.4.2 ORIGINAL TRAY .............................................................................. 4-9
4.4.3 ADF FEED UNIT ............................................................................... 4-9
4.4.4 ADF SEPARATION PAD ................................................................ 4-10
4.4.5 ADF FRONT COVER...................................................................... 4-10
4.4.6 ADF REAR CO VER ........................................................................ 4-11
4.4.7 ADF TOP COVER........................................................................... 4-11
4.4.8 ADF MOTOR .................................................................................. 4-12
4.4.9 ORIGINAL SET SENSOR ............................................................... 4-13
4.4.10 ADF COVER OPEN SENSOR ................................................. 4-14
4.4.11 ADF FEED SENSOR ............................................................... 4-14
4.4.12 ADF DRIVE BOARD ................................................................ 4-15
4.5 ARDF ....................................................................................................... 4-16
4.5.1 ARDF UNIT ..................................................................................... 4-16
4.5.2 ORIGINAL TRAY ............................................................................ 4-17
4.5.3 ARDF FEED UNIT .......................................................................... 4-18
4.5.4 ARDF SEPARATION PAD .............................................................. 4-18
4.5.5 ARDF FRONT COVER ................................................................... 4-19
4.5.6 ARDF REAR COVER ..................................................................... 4-20
4.5.7 ARDF TOP COVER ........................................................................ 4-21
4.5.8 ARDF MOTOR ................................................................................ 4-22
4.5.9 ARDF COVER OPEN SENSOR ..................................................... 4-23
4.5.10 ORIGINAL SET SENSOR/ORIGINAL R EVERSE SENSOR .... 4-24
4.5.11 ARDF FEED SENSO R ............................................................. 4-27
4.5.12 ARDF DRIVE BOARD .............................................................. 4-28
4.6 SCANNER UNIT ...................................................................................... 4-29
4.6.1 OPERATION PANEL ...................................................................... 4-30
4.6.2 SCANNER TO P COVER ................................................................ 4-31
4.6.3 SCANNER CARRIAGE UNIT ......................................................... 4-32
4.6.4 EXPOSURE LAMP ......................................................................... 4-34
When reinstalling the exposure lamp ................................................. 4-34
4.6.5 LAMP STABILIZER BOARD ........................................................... 4-35
4.6.6 SCANNER MOTOR ........................................................................ 4-36
4.7 LASER UNIT ............................................................................................ 4-37
4.7.1 CAUTION DECAL LOCATIONS ..................................................... 4-37
4.7.2 LASER UNIT ................................................................................... 4-37
4.7.3 POLYGON MIRROR MOTOR ........................................................ 4-38
4.8 PAPER FEED AND EXIT ......................................................................... 4-39
4.8.1 PAPER FEED ROLLER .................................................................. 4-39
SM iii M118/M119
After installing a new paper feed roller ............................................... 4-39
4.8.2 FRICTION PAD .............................................................................. 4-40
4.8.3 PAPER END SENSOR ................................................................... 4-40
4.8.4 BY-PASS FEED ROLLER .............................................................. 4-41
4.8.5 BY-PASS FEED ROLLER FRICTION PAD .................................... 4-42
4.8.6 BY-PASS FEED SENSOR .............................................................. 4-43
4.8.7 PAPER FEED CLUTCH .................................................................. 4-44
4.8.8 RELAY CLUTCH ............................................................................ 4-45
4.8.9 REGISTRATION CLUTCH ............................................................. 4-45
4.8.10 TONER END SENSOR ............................................................ 4-46
4.8.11 PAPER EXIT SENSOR ............................................................ 4-46
4.8.12 RELAY SENSOR ..................................................................... 4-47
4.8.13 INVERTER SENSOR ............................................................... 4-47
4.8.14 REGISTRATION ROLLER AND SENSOR .............................. 4-48
4.9 PAPER TRANSFER ................................................................................ 4-51
4.9.1 TRANSFER ROLLER ..................................................................... 4-51
After installing a new transfer roller .................................................... 4-51
4.10 FUSING .............................................................................................. 4-52
4.10.1 FUSING UNIT .......................................................................... 4-52
Reinstallation ...................................................................................... 4-54
After installing a new fusing unit ......................................................... 4-54
4.10.2 THERMOSTAT ........................................................................ 4-55
4.10.3 THERMISTOR ......................................................................... 4-56
4.10.4 FUSING LAMP ......................................................................... 4-56
When reinstall the fusi ng lamp ........................................................... 4-57
4.10.5 HOT ROLLER .......................................................................... 4-58
4.10.6 PRESSURE ROL LER .............................................................. 4-58
4.10.7 HOT ROLLER STRIPPER PAWLS .......................................... 4-59
4.11 MOTORS ........................................................................................... 4-60
4.11.1 MAIN MOTOR .......................................................................... 4-60
4.11.2 DUPLEX MOTOR (FOR M119) ............................................... 4-60
4.12 ELECTRICAL COMPONENTS .......................................................... 4-61
4.12.1 LAYOUT OF PC BOARDS ....................................................... 4-61
USB Host Board ................................................................................. 4-61
ECB (Engine Controller Board) .......................................................... 4-62
When installing the new ECB (Engine Controller Board) .................... 4-63
EEPROM ............................................................................................ 4-63
Controller Board ................................................................................. 4-64
M118/M119 iv SM
FCU .................................................................................................... 4-64
4.12.2 PSU.......................................................................................... 4-65
4.12.3 CHARGE TERMINAL CASE .................................................... 4-68
4.13 OTHERS ............................................................................................ 4-69
4.13.1 COOLING FAN ........................................................................ 4-69
4.13.2 SPEAKER ................................................................................ 4-69
4.13.3 QUENCHING LAMP ................................................................ 4-70
4.14 IMAGE ADJUSTMENT ....................................................................... 4-71
4.14.1 REGISTRAT ION ADJUSTMENT ............................................. 4-71
User Adjustment ................................................................................. 4-71
Service Adjustment ............................................................................ 4-71
5. SYSTEM MAINTENANCE REFERENCE ..................................... 5-1
5.1.1 OVERVIEW ...................................................................................... 5-1
5.1.2 MAINTENANCE MODE MENU ........................................................ 5-1
To access Maintenance Mode do the following: ................................... 5-1
Selecting an Item.................................................................................. 5-1
Going into the Next Level/ Returning to the Previous Level ................. 5-1
Exiting the Maintenance Mode Menu ................................................... 5-1
Menu List .............................................................................................. 5-2
5.1.3 FAX SERVICE TEST MENU .......................................................... 5-19
Entering the Fax Service Test Menu .................................................. 5-19
Selecting an Item................................................................................ 5-19
Going into the Next Level/ Returning to the Previous Level ............... 5-19
Exiting the Maintenance Mode Menu ................................................. 5-19
Menu List ............................................................................................ 5-19
5.2 CO NFIGURATION AND MAINTENANCE PAGE .................................... 5-21
5.2.1 OVERVIEW .................................................................................... 5-21
To Print the Configuration Page/ Maintenance Page ......................... 5-21
Other Types of Reports ...................................................................... 5-22
Total Counter ..................................................................................... 5-22
5.3 FIRMWARE UPDATING .......................................................................... 5-23
5.3.1 CHECKING THE MACHINE FIRMWARE VERSION ...................... 5-23
5.3.2 UPDATING THE CONTROLLER FIRMWARE ............................... 5-23
Procedure ........................................................................................... 5-23
5.3.3 UPDATING THE ENGINE FIRMWARE .......................................... 5-25
Procedure ........................................................................................... 5-25
5.3.4 UPDATING THE BOOT LOADER FIRMWARE .............................. 5-26
5.3.5 UPDATING FAILURE ..................................................................... 5-26
SM v M118/M119
5.3.6 FW U PDATE TOOL MESSAGES ................................................... 5-27
FW Update Tool Messages: Information ............................................ 5-27
FW Update Tool Messages: Error ...................................................... 5-30
6. TROUBLESHOOTING................................................................... 6-1
6.1 SERVICE CALL CONDITIONS .................................................................. 6-1
6.1.1 SUMMARY ....................................................................................... 6-1
Fusing related SCs ............................................................................... 6-1
6.1.2 ENGINE SC ...................................................................................... 6-2
SC 2xx (Laser Optics Error) ................................................................. 6-2
SC 4xx (Image Transfer and Transfer Error) ........................................ 6-3
SC 5xx (Motor and Fusing Error).......................................................... 6-3
SC 6xx (Communication and Other Error) ............................................ 6-7
6.1.3 CONTROLLER SC ........................................................................... 6-8
SC 8xx .................................................................................................. 6-8
6.2 IMAGE PROBLEMS .................................................................................. 6-9
6.2.1 OVERVIEW ...................................................................................... 6-9
6.2.2 TEST PAGE PRINT ING .................................................................... 6-9
Test Page Print Procedure ................................................................... 6-9
6.2.3 TEST PATTERN PRINTING ........................................................... 6-10
Test Pattern Print Procedure .............................................................. 6-10
6.2.4 DARK LINES I N HALFTONE AREAS AT 75MM INTERVALS ....... 6-11
6.3 JAM .......................................................................................................... 6-12
6.3.1 JAM SENSOR LAYOUT ................................................................. 6-12
Paper Jam .......................................................................................... 6-12
Original Jam (AFD)............................................................................. 6-12
Original Jam (ARFD) .......................................................................... 6-13
6.3.2 JAM MESSAG E LIST ..................................................................... 6-14
Paper Jam .......................................................................................... 6-14
Original Jam ....................................................................................... 6-15
7. ENERGY SAVE ............................................................................. 7-1
7.1 ENERGY SAVER MODES......................................................................... 7-1
Timer Settings ...................................................................................... 7-1
Return to Stand-by Mode ..................................................................... 7-2
Recommendation ................................................................................. 7-2
7.2 PAPER SAV E ............................................................................................ 7-3
7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION .................. 7-3
1. Duplex: ............................................................................................. 7-3
M118/M119 vi SM
2. Combine mode: ................................................................................ 7-3
3. Duplex + Combine: ........................................................................... 7-4
Total counter ........................................................................................ 7-4
READ THIS FIRST
Safety Notices
Important Safety Notices
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven
components.
4. The machine drives some of its components when it completes the warm-up period. Be
careful to keep hands away from the mechanical and electrical components as the machine
starts operation.
5. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
Health Safety Conditions
Toner is non-toxic, but if you get either of them in your eyes by accident, it may cause temporary
eye discomfort. T ry to remove with eye drops or flush with water as first aid. If unsuccessful, get
medical attention.
Observance of Electrical Safety Standards
The machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
Safety and Ecological Notes for Disposal
1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed
to an open flame.
2. Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
To prevent a fire or explosion, keep the machine away from flammable liquids, gases,
and aerosols. A fire or an explosion might occur.
The Controller board on the MF model contains a lithium battery . The danger of explosion
exists if a battery of this type is incorrectly replaced. Replace only with the same or an
equivalent type recommended by the manufacturer. Discard batteries in accordance with
the manufacturer's instructions and local regulations
Handling Toner
Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid
spilling toner on clothing or the hands.
If toner is inhaled, immediately gargle with large amounts of cold water and move to a well
ventilated location. If there are signs of irritation or other problems, seek medical attention.
If toner gets on the skin, wash immediately with soap and cold running water.
If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there are
signs of irritation or other problems, seek medical attention.
If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If there
are signs of any problem, seek medical attention.
If toner spills on clothing, wash the affected area immediately with soap and cold water. Never
use hot water! Hot water can cause toner to set and permanently stain fabric.
Always store toner and developer supplies such as toner and developer packages, cartridges,
and bottles (including used toner and empty bottles and cartridges) out of the reach of
children.
Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is
not exposed to direct sunlight.
Do not use the cleaner to suck spilled toner (including used toner). Sucked toner may
cause firing or explosion due to electrical contact flickering inside the cleaner. However, it
is possible to use the cleaner designed for dust explosion-proof purpose. If toner is
spilled over the floor, sweep up spilled toner slowly and clean remainder with wet cloth.
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical
units in the field. The optical housing unit can only be repaired in a factory or at a location with the
requisite equipment. The laser subsystem is replaceable in the field by a qualified Customer
Engineer. The laser chassis is not repairable in the field. Customer engineers are therefore
directed to return all chassis and laser subsystems to the factory or service depot when
replace ment of the optical subsystem is required.
Use of controls, or adjustment, or performance of procedures other than those specified
in this manual may result in hazardous radiation exposure.
Turn off the main switch before attempting any of the procedures in the Laser Optics
Housing Unit section. Laser beams can seriously dama ge your eyes.
CAUTION MARKING:
Symbols, Abbreviations and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and
abbreviations are as follows:
See or Refer to
Clip ring
Screw
Connector
Clamp
E-ring
SEF Short Edge Feed
LEF Long Edge Feed
Trademarks
Microsoft®, Windows®, and MS-DOS® are registered trademarks of Microsoft Corporation in the
United States and /or other countries.
PostScript
®
is a registered trademark of Adobe Systems, Incorporated.
PCL
®
is a registered trademark of Hewlett-Packard Company.
Ethernet
®
is a registered trademark of Xerox Corporation.
PowerPC
®
is a registered trademark of International Business Machines Corporation.
Other product names used herein are for identification purposes only and may be trademarks of
their respective companies. We disclaim any and all rights in volved with those marks.
PRODUCT INFORMATION
REVISION HISTORY
Page Date Added/Updated/New
None
Specifications
SM 1-1 M118/M119
Product
Information
1. PRODUCT INFORMATION
1.1 SPECIFICATIONS
See "Appendices" for the following information:
"General Specifications"
"Printer"
"Copier"
"Scanner"
"Fax"
"Supported Paper Sizes"
Machine Overview
M118/M119 1-2 SM
1.2 MACHINE OVERVIEW
1.2.1 COMPONENT LAYOUT
1. Laser unit 9. Friction pad
2. Quenching lamp 10. Transfer roller
3. Cartridge (AIO-type) 11. Paper Tray
4. Development roller 12. Fusing Unit
5. Registration roller 13. Pressure Roller
6. By-pass feed roller 14. Paper exit roller
7. By-pass feed tray 15. Hot Roller
8. Paper feed roller 16. Drum
Machine Overview
SM 1-3 M118/M119
Product
Information
1.2.2 PAPER PATH
[A] Duplex section (For M119)
[B] Standard paper tray unit
[C] Optional paper tray unit
Machine Overview
M118/M119 1-4 SM
1.2.3 DRIVE LAYOUT
1. Duplex Motor
2. Main Motor
3. Registration Clutch
4. Replay Clutch
5. Paper Feed Clutch
Machine Configuration
SM 1-5 M118/M119
Product
Information
1.3 MACHINE CONFIGURATION
Models
Duplex
Unit
Optional
Memory
Optional
Tray
(M355)
PCL, PS Fax USB Host
(M118) NA NA 250x1 Yes Yes Yes
(M119) Auto NA 250x1 Yes Yes Yes
NA: Not Availab le
M118
M119
INSTALLATION
REVISION HISTORY
Page Date Added/Updated/New
None
Installation Requirements
SM 2-1 M118/M119
Installation
2. INSTALLATION
2.1 INSTALLATION REQUI REMENTS
2.1.1 ENVIRONMENT
1. Temperature Rage: 10°C to 32°C (50°F to 89.6°F)
2. Humidity Range: 15% to 80% RH
3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight)
4. Ventilation: 3 times/hr/person
5. Do not put the machine in areas with sudden temperature changes. This includes:
Areas directly exposed to cool air from air conditioning
Areas directly exposed to heat from a heating system.
6. Do not put the machine in areas exposed to corrosive gas.
7. Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level.
8. Put the machine on a strong, level base. (Tilting towards any side must be no more than 3
mm.)
9. Do not put the machine in areas with strong vibrations.
2.1.2 MACHINE LEVEL
Front to back: Within 5 mm (0.2") of level
Right to left: Within 5 mm (0.2") of level
Installation Requirements
M118/M119 2-2 SM
2.1.3 MACHINE SPACE REQUIREMENT
Put the machine near a power source with these clearances:
A: Over 10 cm (4")
B: Over 20 cm (7.9")
C: Over 20 cm (7.9")
D: Over 70 cm (27.6")
2.1.4 POWER REQUIREMENTS
Make sure that the plug is tightly in the outlet.
Avoid multi-wiring.
Make sure that you ground the machine.
Input voltage level
NA: 120 V, TW: 110 V, 60 Hz: Less than 10 A
EU/ Asia/ CHN: 220 V to 240 V, 50 Hz/60 Hz: Less than 5 A
Permitted voltage fluctuation: 10%
Do not set anything on the power cord.
2.1.5 INSTALLATION PROCEDURE
Refer to the "User Guide".
PREVENTIVE MAINTENANCE
REVISION HISTORY
Page Date Added/Updated/New
None
PM Intervals
SM 3-1 M118/M119
Preventive
Maintenance
3. PREVENTIVE MAINTENANCE
3.1 PM INTERVALS
3.1.1 PM PARTS
There are no PM parts in this machine.
Other than the three Yield Parts listed below, there are essentially no PM parts required
for this product.
These three items will need to be replaced in cases where their yield is near, however,
given the ACV (Average Copy Volume) for this product, these "yield parts*
1
" are
expected to outlast the working life of the machine.
*
1
"Yield Parts": Parts whose expected yield is longer than the machine lifetime when taking into
consideration the machine's ACV.
Description Expected Yield Q'ty/unit
Paper Feed Roller 120 K prints 1
Transfer Roller 120 K prints 1
Fusing Unit 120 K prints 1
3.1.2 YIELD COUNTER
Yield counters for each yield part can be checked by the following methods.
Configuration Pa ge in the “Print List/Report” menu
Web Image Monitor
PM Intervals
M118/M119 3-2 SM
The machine displays "Fuser life end notice", "Transfer roller life end notice" or "Life End
of Paper Feed Roller Unit" when one of these counters reaches each yield.
Counter Reset
The process below shows how to reset the yield counters.
1. Enter the "Maintenance mode".
2. Select "Engine Maintenance", and then press "OK" key.
3. Select "Reset Fuser Unit", "Reset Transfer Unit" or "Reset Paper Feed Rol Life" and then
press "OK" key.
4. Press the left key “Execute” of the “Selection keys”.
5. Exit the "Maintenance mode".
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