Ricoh M018, M019 Service Manual
M018/M019
SERVICE MANUAL
004349MIU
M018/M019
SERVICE MANUAL
M018/M019
SERVICE MANUAL
004349MIU
It is the reader's responsibility when discussing the information contained
within this document to maintain a level of confidentiality that is in the best
interest of Ricoh Americas Corporation and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY
F ASHION AND DISTRIBUTED WITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.
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trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion
only and for the benefit of such companies. No such use, or the use of
any trade name, or web site is intended to convey endorsement or other
affiliation with Ricoh products.
© 2009 RICOH Americas Corporation. All rights reserved.
The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
Untrained and uncertified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation
WARNING
LEGEND
COMPANY PRODUCT
CODE
GESTETNER LANIER RICOH SAVIN
M018 SP C231SF SP C231SF Aficio SP C231SF SP C231SF
M019 SP C232SF SP C232SF Aficio SP C232SF SP C232SF
DOCUMENTATION HISTORY
REV. NO. DATE COMMENTS
*
02/2009 Original Printing
SM i M018/M019
M018/M019
TABLE OF CONTENTS
PRODUCT INFORMATION
1. PRODUCT INFORMATION.......................................................... 1-1
1.1 SPECIFICATIONS.....................................................................................1-1
1.2 MACHINE OVERVIEW.............................................................................. 1-2
1.2.1 COMPONENT LAYOUT................................................................... 1-2
Engine.................................................................................................. 1-2
ADF...................................................................................................... 1-3
Scanner................................................................................................1-3
1.2.2 PAPER PATH................................................................................... 1-4
Engine.................................................................................................. 1-4
ADF...................................................................................................... 1-4
1.2.3 DRIVE LAYOUT................................................................................ 1-5
1.3 MACHINE CONFIGURATION ................................................................... 1-7
1.4 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR
PRODUCTS.....................................................................................................1-8
INSTALLATION
2. INSTALLATION ........................................................................... 2-1
2.1 INSTALLATION REQUIREMENTS............................................................2-1
2.1.1 ENVIRONMENT ............................................................................... 2-1
2.1.2 MACHINE LEVEL............................................................................. 2-1
2.1.3 MACHINE SPACE REQUIREMENT.................................................2-2
2.1.4 POWER REQUIREMENTS...............................................................2-3
2.1.5 INSTALLATION PROCEDURE.........................................................2-3
M018/M019 ii SM
PREVENTIVE MAINTENANCE
3. PREVENTIVE MAINTENANCE ................................................... 3-1
3.1 PREVENTIVE MAINTENANCE ................................................................. 3-1
REPLACEMENT & ADJUSTMENT
4. REPLACEMENT & ADJUSTMENT............................................. 4-1
4.1 BEFORE YOU START...............................................................................4-1
4.2 SPECIAL TOOLS.......................................................................................4-2
4.3 EXTERIOR COVERS................................................................................. 4-3
4.3.1 REAR COVER.................................................................................. 4-3
4.3.2 OPERATION PANEL........................................................................ 4-4
4.3.3 RIGHT COVER................................................................................. 4-5
4.3.4 LEFT COVER................................................................................... 4-5
4.3.5 FRONT COVER UNIT ...................................................................... 4-6
4.4 LASER OPTICS......................................................................................... 4-7
4.4.1 CAUTION DECAL LOCATION..........................................................4-7
4.4.2 LASER OPTICS HOUSING UNIT..................................................... 4-8
After replacing the laser optics housing unit....................................... 4-11
4.5 AIO CARTRIDGE.....................................................................................4-12
4.5.1 AIO CARTRIDGE (ALL IN ONE CARTRIDGE)...............................4-12
4.5.2 BLACK AIO MOTOR....................................................................... 4-13
4.5.3 COLOR AIO MOTOR...................................................................... 4-16
4.6 IMAGE TRANSFER................................................................................. 4-17
4.6.1 IMAGE TRANSFER BELT UNIT..................................................... 4-17
After replacing the image transfer belt unit......................................... 4-18
4.6.2 ITB (IMAGE TRANSFER BELT) CLEANING UNIT......................... 4-19
4.6.3 AGITATOR MOTOR....................................................................... 4-20
4.6.4 ITB (IMAGE TRANSFER BELT) CONTACT MOTOR..................... 4-21
4.6.5 ITB (IMAGE TRANSFER BELT) CONTACT SENSOR...................4-22
4.6.6 TM (TONER MARK) SENSOR BASE ............................................. 4-23
4.6.7 WASTE TONER BOTTLE SET SENSOR....................................... 4-24
4.6.8 WASTE TONER OVERFLOW SENSOR........................................ 4-26
4.7 PAPER TRANSFER................................................................................. 4-27
4.7.1 TRANSFER UNIT...........................................................................4-27
4.7.2 TRANSFER ROLLER.....................................................................4-28
SM iii M018/M019
4.7.3 REGISTRATION ROLLER.............................................................. 4-30
Reassembling the registration roller unit ............................................ 4-30
4.7.4 REGISTRATION SENSOR.............................................................4-31
4.7.5 REGISTRATION CLUTCH..............................................................4-32
4.8 IMAGE FUSING....................................................................................... 4-33
4.8.1 FUSING UNIT.................................................................................4-33
4.8.2 FUSING LAMP................................................................................4-34
When Reinstalling the Fusing Lamp...................................................4-34
4.8.3 TRANSPORT/FUSING MOTOR.....................................................4-35
4.9 PAPER FEED .......................................................................................... 4-36
4.9.1 PAPER FEED CLUTCH.................................................................. 4-36
4.9.2 PAPER FEED ROLLER..................................................................4-37
4.9.3 SEPARATION PAD ........................................................................ 4-38
4.9.4 PAPER END SENSOR................................................................... 4-39
4.10 PAPER EXIT.........................................................................................4-40
4.10.1 PAPER EXIT ROLLER ................................................................. 4-40
When reinstalling the paper exit roller................................................ 4-41
4.10.2 PAPER EXIT SENSOR................................................................. 4-42
4.11 ELECTRICAL COMPONENTS.............................................................4-43
4.11.1 CONTROLLER BOARD................................................................ 4-43
Main Controller Board ........................................................................ 4-43
PDL Board (M019 only)......................................................................4-44
4.11.2 EGB (ENGINE BOARD) ............................................................... 4-45
When installing the new EGB............................................................. 4-46
4.11.3 FCU .............................................................................................. 4-46
4.11.4 INTERLOCK SWITCHES..............................................................4-47
4.11.5 FUSING FAN MOTOR..................................................................4-48
4.11.6 LSU FAN MOTOR ........................................................................ 4-49
4.11.7 ID CHIP BOARD........................................................................... 4-50
4.11.8 PSU .............................................................................................. 4-52
Fuse................................................................................................... 4-54
4.11.9 HIGH VOLTAGE POWER SUPPLY BOARD............................. 4-54
4.11.10 TEMPERATURE/HUMIDITY SENSOR......................................4-55
4.11.11 DUPLEX MOTOR....................................................................... 4-56
4.11.12 SPEAKER .................................................................................. 4-57
4.11.13 EEPROM.................................................................................... 4-58
M018/M019 iv SM
Replacement Procedure..................................................................... 4-58
PnP Name (Plug and Play} Procedure ............................................... 4-59
4.12 ADF....................................................................................................... 4-60
4.12.1 ADF UNIT ..................................................................................... 4-60
4.12.2 ORIGINAL TRAY .......................................................................... 4-61
4.12.3 ADF FEED UNIT........................................................................... 4-62
4.12.4 ADF SEPARATION PAD .............................................................. 4-62
4.12.5 ADF FRONT COVER.................................................................... 4-63
4.12.6 ADF REAR COVER ...................................................................... 4-63
4.12.7 ADF COVER................................................................................. 4-64
4.12.8 ADF MOTOR ................................................................................ 4-65
4.12.9 ORIGINAL SET SENSOR............................................................. 4-66
4.12.10 ADF COVER OPEN SENSOR ................................................... 4-67
4.12.11 ADF FEED SENSOR ................................................................. 4-68
4.12.12 ADF DRIVE BOARD .................................................................. 4-69
4.13 SCANNER ............................................................................................ 4-70
4.13.1 SCANNER UNIT........................................................................... 4-70
4.13.2 SCANNER TOP COVER .............................................................. 4-72
4.13.3 SCANNER CARRIAGE UNIT ....................................................... 4-73
4.13.4 EXPOSURE LAMP ....................................................................... 4-75
When reinstalling the exposure lamp ................................................. 4-76
4.13.5 LAMP STABILIZER BOARD......................................................... 4-77
4.13.6 SCANNER MOTOR...................................................................... 4-78
SYSTEM MAINTENANCE REFERENCE
5. SYSTEM MAINTENANCE REFERENCE .................................... 5-1
5.1 SERVICE PROGRAM................................................................................ 5-1
5.1.1 OVERVIEW....................................................................................... 5-1
5.2 CONFIGURATION PAGE INFORMATION ................................................ 5-2
5.2.1 OVERVIEW....................................................................................... 5-2
To Print the Configuration Page/ Maintenance Page ........................... 5-2
5.3 FIRMWARE UPDATING ............................................................................ 5-3
5.3.1 CHECKING THE MACHINE FIRMWARE VERSION........................ 5-3
5.3.2 UPDATING THE CONTROLLER FIRMWARE ................................. 5-3
Preparation........................................................................................... 5-3
Updating Procedure ............................................................................. 5-4
Rev. 02/03/2010
SM v M018/M019
Messages that appear in the update tool window.................................5-6
5.3.3 UPDATING FAILURE.....................................................................5-10
5.3.4 UPDATING THE ENGINE FIRMWARE.......................................... 5-12
5.3.5 BOOT LOADER FIRMWARE..........................................................5-13
TROUBLESHOOTING
6. TROUBLESHOOTING................................................................. 6-1
6.1 TROUBLESHOOTING GUIDE................................................................... 6-1
6.2 IMAGE PROBLEMS................................................................................... 6-2
6.2.1 OVERVIEW.......................................................................................6-2
6.2.2 CHECKING A SAMPLE PRINTOUT.................................................6-3
Printer Driver Setting for Printing a Sample.......................................... 6-4
M018/M019 SERVICE MANUAL APPENDICES
SEE M018/M019 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE OF
CONTENTS
PRODUCT INFORMATION
APPENDIX: SPECIFICATIONS
INSTALLATION
APPENDIX: PREVENTIVE MAINTENANCE
PREVENTIVE MAINTENANCE
APPENDIX: TROUBLESHOOTING GUIDE
REPLACEMENT AND ADJUSTMENT
APPENDIX: SP MODE TABLES
SYSTEM MAINTENANCE REFERENCE
APPENDIX: MACHINE SWAP
TROUBLESHOOTING
TAB
POSITION 2
TAB
POSITION 1
TAB
POSITION 3
TAB
POSITION 4
TAB
POSITION 6
TAB
POSITION 5
TAB
POSITION 8
TAB
POSITION 7
Read This First
Safety Notices
Important Safety Notices
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure
that the machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open
while the main switch is turned on, keep hands away from electrified or mechanically
driven components.
4. The machine drives some of its components when it completes the warm-up period. Be
careful to keep hands away from the mechanical and electrical components as the
machine starts operation.
5. The inside and the metal parts of the fusing unit become extremely hot while the
machine is operating. Be careful to avoid touching those components with your bare
hands.
Health Safety Conditions
Toner is non- toxic, but if you get either of them in your eyes by accident, it may cause
temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If
unsuccessful, get medical attention.
Observance of Electrical Safety Standards
The machine and its peripherals must be serviced by a customer service representative who
has completed the training course on those models.
Safety and Ecological Notes for Disposal
1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when
exposed to an open flame.
2. Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
To preve nt a fire or explosion, keep the machine away from flammable liquids,
gases, and aerosols. A fire or an explosion might occur.
The Controller board on the MF model contains a lithium battery. The danger of
explosion exists if a battery of this type is incorrectly replaced. Replace only with the
same or an equivalent type recommended by the manufacturer. Discard batteries in
accordance with the manufacturer's instructions and local regulations.
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based
optical units in the field. The optical housing unit can only be repaired in a factory or at a
location with the requisite equipment. The laser subsystem is replaceable in the field by a
qualified Customer Engineer. The laser chassis is not repairable in the field. Customer
engineers are therefore directed to return all chassis and laser subsystems to the factory or
service depot when replacement of the optical subsystem is required.
Use of controls, or adjustment, or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure.
WARNING
WARNING:
Turn off the main switch before attempting any of the procedures in the Laser Optics
Housing Unit section. Laser beams can seriously damage your eyes.
CAUTION MARKING:
Symbols, Abbreviations and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and
abbreviations are as follows:
See or Refer to
Clip ring
Screw
Connector
=
Clamp
E-ring
SEF Short Edge Feed
LEF Long Edge Feed
Trademarks
Microsoft®, Windows®, and MS-DOS® are registered trademarks of Microsoft Corporation in
the United States and /or other countries.
PostScript
®
is a registered trademark of Adobe Systems, Incorporated.
PCL
®
is a registered trademark of Hewlett-Packard Company.
Ethernet
®
is a registered trademark of Xerox Corporation.
PowerPC
®
is a registered trademark of International Business Machines Corporation.
Other product names used herein are for identification purposes only and may be
trademarks of their respective companies. We disclaim any and all rights involved with those
marks.
SPECIFICATIONS
SPECIFICATIONS REVISION HISTORY
Page Date Added/Updated/New
None
Specifications
SM 1-1 M018/M019
Product
Information
1. PRODUCT INFORMATION
1.1 SPECIFICATIONS
See "Appendices" for the following information:
"General Specifications"
"Supported Paper Sizes"
Machine Overview
M018/M019 1-2 SM
1.2 MACHINE OVERVIEW
1.2.1 COMPONENT LAYOUT
Engine
1. Laser Optics Housing Unit
2. Print Cartridge (AIO)
3. Development Roller (AIO)
4. Paper Exit
5. Fusing Unit
6. Fusing Lamp
7. Duplex Path
8. Transfer Roller
9. Registration Roller
10. By-pass
11. Paper Feed Roller
12. ITB (Image Transfer Belt) Unit
13. OPC (AIO)
14. Tray 1
15 EGB/Controller
Machine Overview
SM 1-3 M018/M019
Product
Information
ADF
1. Feed Sensor
2. Feed Roller
3. Separation Roller
4. Pick-up Roller
5. Exit Roller
6. Original Set Sensor
7. DF Exposure Glass
Scanner
1. Scanner Carriage Unit
2. DF Exposure Glass
3. Exposure Glass
4. Carriage Drive Bar
5. White Plate
Machine Overview
M018/M019 1-4 SM
1.2.2 PAPER PATH
Engine
1. Paper path from tray 1
2. Duplex path
3. By-pass tray
4. Paper path from tray 2 (optional)
ADF
1. Original path
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