Ricoh M000, M009 Service Manual

M000/M009

SERVICE MANUAL

003787MIU

CÓPIA NÃO CONTROLADA

M000/M009

SERVICE MANUAL

CÓPIA NÃO CONTROLADA

M000/M009

SERVICE MANUAL

003787MIU

CÓPIA NÃO CONTROLADA

It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies.

NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY

FASHION AND DISTRIBUTED WITHOUT THE PRIOR

PERMISSION OF RICOH AMERICAS CORPORATION.

All product names, domain names or product illustrations, including desktop images, used in this document are trademarks, registered trademarks or the property of their respective companies. They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies. No such use, or the use of any trade name, or web site is intended to convey endorsement or other affiliation with Ricoh products.

CÓPIA NÃO CONTROLADA

The Service Manual contains information regarding service techniques, procedures, processes and spare parts of office equipment distributed by Ricoh Americas Corporation. Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program.

Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury, damage to property or loss of warranty protection.

Ricoh Americas Corporation

WARNING

CÓPIA NÃO CONTROLADA

LEGEND

PRODUCT CODE COMPANY

LANIER RICOH SAVIN

M000 SP 3300DN Aficio SP 3300DN SP 3300DN M009 SP 3300D Aficio SP 3300D SP 3300D

DOCUMENTATION HISTORY

REV. NO. DATE COMMENTS

05/2008 Original Printing

CÓPIA NÃO CONTROLADA

SM i M000/M009

M000/M009

TABLE OF CONTENTS

INSTALLATION

1. INSTALLATION .......................................................................1-1

1.1 INSTALLATION REQUIREMENTS.......................................................1-1

PREVENTIVE MAINTENANCE

2. PREVENTIVE MAINTENANCE ...............................................2-1

2.1 PM INTERVALS....................................................................................2-1

REPLACEMENT AND ADJUSTMENT

3. REPLACEMENT & ADJUSTMENT .........................................3-1

3.1 GENERAL PRECAUTIONS ON DISASSEMBLY..................................3-1

3.1.1 CHECK POINTS FOR SERVICING.............................................3-1

3.1.2 RELEASING PLASTIC LATCHES ...............................................3-1

3.2 COVER UNIT ........................................................................................3-2

3.2.1 CASSETTE AND FRONT COVER ..............................................3-2

3.2.2 DUPLEX UNIT AND REAR COVER ............................................3-3

3.2.3 TOP COVER................................................................................3-4

3.2.4 LEFT AND RIGHT COVER..........................................................3-5

3.3 FUSER..................................................................................................3-6

3.4 LSU (LASER SCANNING UNIT)...........................................................3-8

3.5 DRIVE ...................................................................................................3-9

3.6 HVPS/SMPS/MAIN BOARD ...............................................................3-10

3.6.1 HVPS (HIGH VOLTAGE POWER SUPPLY) .............................3-10

3.6.2 SMPS (SWITCHING MODE POWER SUPPLY)........................3-11

3.6.3 MAIN BOARD ............................................................................3-12

3.7 PAD-HOLDER.....................................................................................3-13

3.8 TRANSFER ROLLER .........................................................................3-15

CÓPIA NÃO CONTROLADA

M000/M009 ii SM

3.9 PICK-UP ROLLER ..............................................................................3-16

TROUBLESHOOTING

4. TROUBLESHOOTING .............................................................4-1

4.1 PROCEDURE OF CHECKING SYMPTOMS........................................4-1

4.2 SYMPTOMS, CAUSES, AND SOLUTIONS OF BAD IMAGES ............4-2

4.2.1 VERTICAL BLACK LINE AND BAND ..........................................4-2

4.2.2 VERTICAL WHITE LINE ..............................................................4-3

4.2.3 HORIZONTAL BLACK BAND ......................................................4-4

4.2.4 BLACK/WHITE SPOT ..................................................................4-5

4.2.5 LIGHT IMAGE..............................................................................4-6

4.2.6 DARK IMAGE OR BLACK PAGE ................................................4-7

4.2.7 UNEVEN DENSITY .....................................................................4-8

4.2.8 BACKGROUND ...........................................................................4-9

4.2.9 GHOST (1).................................................................................4-10

4.2.10 GHOST (2) ...........................................................................4-11

4.2.11 GHOST (3): FUSER .............................................................4-12

4.2.12 STAINS ON THE FACE OF PAGE ......................................4-13

4.2.13 STAINS ON THE BACK OF PAGE ......................................4-14

4.2.14 BLANK PAGE PRINT OUT (1) .............................................4-15

4.2.15 BLANK PAGE PRINT OUT (2) .............................................4-16

4.3 DISCHARGE SYMPTOMS, CAUSES, AND SOLUTIONS .................4-17

4.3.1 WRONG PRINT POSITION .......................................................4-17

4.3.2 JAM 0.........................................................................................4-18

4.3.3 JAM 1.........................................................................................4-19

4.3.4 JAM 2.........................................................................................4-20

4.3.5 DUPLEX JAM ............................................................................4-21

4.3.6 MULTI-FEEDING .......................................................................4-22

4.3.7 PAPER ROLLED IN THE FUSER..............................................4-23

4.3.8 PAPER ROLLED ON THE OPC DRUM.....................................4-24

4.4 MALFUNCTION CAUSES AND SOLUTIONS ....................................4-25

4.4.1 FUSER ERROR.........................................................................4-25

4.4.2 LSU (LASER SCANNING UNIT) ERROR..................................4-25

4.4.3 MALFUNCTION OF THE GEAR OF THE FUSER DUE TO

MELTING ............................................................................................4-26

CÓPIA NÃO CONTROLADA

SM iii M000/M009

4.4.4 PAPER EMPTY .........................................................................4-26

4.4.5 PAPER EMPTY WITHOUT INDICATION ..................................4-27

4.4.6 COVER OPEN ...........................................................................4-27

4.4.7 NO ERROR MESSAGE WHEN THE COVER IS OPEN............4-28

4.4.8 DEFECTIVE MOTOR OPERATION ..........................................4-28

4.4.9 NO POWER ...............................................................................4-29

4.4.10 CURVED VERTICAL LINE...................................................4-29

4.5 SOFTWARE (ERRORS, SYMPTOMS, CAUSES AND SOLUTIONS)4-30

4.5.1 PRINTER NOT WORKING (1)...................................................4-30

4.5.2 PRINTER NOT WORKING (2)...................................................4-32

4.5.3 ABNORMAL PRINTING.............................................................4-33

4.5.4 SPOOL ERROR.........................................................................4-34

4.6 CLEARING PAPER JAMS ..................................................................4-35

4.6.1 PAPER FEED AREA .................................................................4-35

Tray 1 ............................................................................................4-35

Optional tray 2 ...............................................................................4-36

In the manual tray..........................................................................4-37

4.6.2 PRINT CARTRIDGE AREA .......................................................4-38

4.6.3 PAPER EXIT AREA ...................................................................4-39

4.6.4 DUPLEX UNIT AREA ................................................................4-40

Duplex Jam 0 ................................................................................4-40

Duplex Jam 1 ................................................................................4-41

4.6.5 TIPS TO AVOID PAPER JAMS .................................................4-42

4.7 PERIODIC DEFECTIVE IMAGE .........................................................4-43

SERVICE TABLES

5. SERVICE TABLES...................................................................5-1

5.1 FIRMWARE DOWNLOAD ....................................................................5-1

5.1.1 DOWNLOAD PROCEDURE ........................................................5-1

DOS Command Mode .....................................................................5-1

WIM (Web Image Monitor) mode ....................................................5-2

5.1.2 FIRMWARE RECOVERY PROCEDURE.....................................5-3

5.2 SERIAL NUMBER INPUT .....................................................................5-4

5.2.1 PREPARATION ...........................................................................5-4

5.2.2 PROCEDURE ..............................................................................5-4

CÓPIA NÃO CONTROLADA

M000/M009 iv SM

5.3 SAMPLE PATTERN..............................................................................5-6

5.3.1 DEMO PAGE ...............................................................................5-6

5.3.2 CONFIGURATION PAGE ............................................................5-7

DETAILED DESCRIPTIONS SECTION

6. DETAILED DESCRIPTIONS....................................................6-1

6.1 OVERVIEW...........................................................................................6-1

6.1.1 KEY OPERATION........................................................................6-1

6.1.2 LED STATUS ERROR MESSAGE ..............................................6-2

6.2 PRINTER COMPONENTS....................................................................6-3

6.2.1 FRONT VIEW ..............................................................................6-3

6.2.2 REAR VIEW.................................................................................6-4

6.3 SYSTEM LAYOUT ................................................................................6-5

6.3.1 FEEDING .....................................................................................6-5

Separation method ..........................................................................6-5

Basic cassette .................................................................................6-5

Pick-up roller ...................................................................................6-5

Registration roller ............................................................................6-5

By-pass tray ....................................................................................6-6

Duplex unit ......................................................................................6-6

Paper Feed Unit ..............................................................................6-6

6.3.2 TRANSFER..................................................................................6-6

6.3.3 DRIVE ..........................................................................................6-6

6.3.4 FUSER.........................................................................................6-7

Thermostat ......................................................................................6-7

Heat roller........................................................................................6-7

Pressure roller .................................................................................6-7

Items for safety................................................................................6-7

6.3.5 LSU (LASER SCANNER UNIT) ...................................................6-8

6.3.6 PRINT CARTRIDGE ....................................................................6-9

6.4 ENGINE HARDWARE SPECIFICATIONS..........................................6-10

6.4.1 ENGINE FIRMWARE.................................................................6-10

Driver.............................................................................................6-10

Transfer.........................................................................................6-10

Fusing ...........................................................................................6-10

CÓPIA NÃO CONTROLADA

SM v M000/M009

LSU ...............................................................................................6-11

SPECIFICATIONS

7. SPECIFICATIONS....................................................................7-1

7.1 GENERAL SPECIFICATIONS ..............................................................7-1

7.1.1 PRINTER .....................................................................................7-1

7.1.2 OPTION .......................................................................................7-3

7.2 CONTROLLER......................................................................................7-4

7.3 HANDLING PAPER ..............................................................................7-5

APPENDIX

8. APPENDIX ...............................................................................8-1

8.1 BLOCK DIAGRAMS..............................................................................8-1

8.2 CONNECTION DIAGRAM ....................................................................8-2

CÓPIA NÃO CONTROLADA

INSTALLATION

PREVENTIVE MAINTENANCE

REPLACEMENT AND ADJUSTMENT

TROUBLESHOOTING

SERVICE TABLES

DETAILED DESCRIPTIONS

SPECIFICATIONS

APPENDIX

TAB

POSITION 2

TAB

POSITION 1

TAB

POSITION 3

TAB

POSITION 4

TAB

POSITION 6

TAB

POSITION 5

TAB

POSITION 8

TAB

POSITION 7

CÓPIA NÃO CONTROLADA

Read This First

Precautions

In order to prevent accidents and to prevent damage to the equipment, please read the

precautions listed below carefully before servicing the printer and follow them closely.

Safety Warning

1. Only to be serviced by appropriately qualified service engineers.

 High voltages and lasers inside this product are dangerous. This printer should

only be serviced by a suitably trained and qualified service engineer.

2. Use only genuine replacement parts

 There are no user serviceable parts inside the printer. Do not make any

unauthorized changes or additions to the printer, these could cause the printer to

malfunction and create electric shock or fire hazards.

3. Laser Safety Statement

 The Printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR,

chapter 1 Subchapter J for Class 1(1) laser products, and elsewhere, it is certified

as a Class I laser product conforming to the requirements of IEC 825. Class I laser

products are not considered to be hazardous. The laser system and printer are

designed so there is never any human access to laser radiation above a Class I

level during normal operation, user maintenance, or prescribed service condition.

 Never operate or service the printer with the protective cover removed from

Laser/Scanner assembly. The reflected beam, although invisible, can damage

your eyes. When using this product, these basic safety pre-cautions should

always be followed to reduce risk of fire, electric shock, and injury to persons.

CÓPIA NÃO CONTROLADA

Caution for safety

Toxic material

This product contains toxic materials that could cause illness if ingested.

1. If the LCD control panel is damaged, it is possible for the liquid inside to leak. This

liquid is toxic. Contact with the skin should be avoided, wash any splashes from eyes

or skin immediately and contact your doctor. If the liquid gets into the mouth or is

swallowed, see a doctor immediately.

2. Please keep toner cartridges away from children. The toner powder contained in the

toner cartridge may be harmful and if swallowed, you should contact a doctor.

CÓPIA NÃO CONTROLADA

Electric Shock and Fire Safety Precautions

Failure to follow the following instructions could cause electric shock or potentially cause a

fire.

1. Use only the correct voltage, failure to do so could damage the printer and potentially

cause a fire or electric shock.

2. Use only the power cable supplied with the printer. Use of an incorrectly specified

cable could cause the cable to overheat and potentially cause a fire.

3. Do not overload the power socket, this could lead to overheating of the cables inside

the wall and could lead to a fire.

4. Do not allow water or other liquids to spill into the printer, this can cause electric shock.

Do not allow paper clips, pins or other foreign objects to fall into the printer these could

cause a short circuit leading to an electric shock or fire hazard..

5. Never touch the plugs on either end of the power cable with wet hands, this can cause

electric shock. When servicing the printer remove the power plug from the wall socket.

6. Use caution when inserting or removing the power connector. The power connector

must be inserted completely otherwise a poor contact could cause overheating

possibly leading to a fire. When removing the power connector grip it firmly and pull.

7. Take care of the power cable. Do not allow it to become twisted, bent sharply round

corners or other wise damaged. Do not place objects on top of the power cable. If the

power cable is damaged it could overheat and cause a fire or exposed cables could

cause an electric shock. Replace a damaged power cable immediately, do not reuse or

repair the damaged cable. Some chemicals can attack the coating on the power cable,

weakening the cover or exposing cables causing fire and shock risks.

8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any

such defects should be repaired immediately. Take care not to cut or damage the

power cable or plugs when moving the machine.

9. Use caution during thunder or lightening storms. We recommend that this machine be

disconnected from the power source when such weather conditions are expected. Do

not touch the machine or the power cord if it is still connected to the wall socket in

these weather conditions.

10. Avoid damp or dusty areas, install the printer in a clean well ventilated location. Do not

position the machine near a humidifier. Damp and dust build up inside the machine can

lead to overheating and cause a fire.

CÓPIA NÃO CONTROLADA

11. Do not position the printer in direct sunlight. This will cause the temperature inside the

printer to rise possibly leading to the printer failing to work properly and in extreme

conditions could lead to a fire.

12. Do not insert any metal objects into the machine through the ventilator fan or other part

of the casing, it could make contact with a high voltage conductor inside the machine

and cause an electric shock.

Handling Precautions

The following instructions are for your own personal safety, to avoid injury and so as not to

damage the printer

1. Ensure the printer is installed on a level surface, capable of supporting its weight.

Failure to do so could cause the printer to tip or fall.

2. The printer contains many rollers, gears and fans. Take great care to ensure that you

do not catch your fingers, hair or clothing in any of these rotating devices.

3. Do not place any small metal objects, containers of water, chemicals or other liquids

close to the printer which if spilled could get into the machine and cause damage or a

shock or fire hazard.

4. Do not install the machine in areas with high dust or moisture levels, beside on open

window or close to a humidifier or heater. Damage could be caused to the printer in

such areas.

5. Do not place candles, burning cigarettes, etc on the printer. These could cause a fire.

CÓPIA NÃO CONTROLADA

Assembly/ Disassembly Precautions

Replace parts carefully, always use genuine parts. Take care to note the exact location of

parts and also cable routing before dismantling any part of the machine. Ensure all parts

and cables are replaced correctly.

Please carry out the following procedures before dismantling the printer or replacing any

parts.

1. Check the contents of the machine memory and make a note of any user settings.

These will be erased if the main board or network card is replaced.

2. Ensure that power is disconnected before servicing or replacing any electrical parts.

3. Disconnect printer interface cables and power cables.

4. Only use approved spare parts. Ensure that part number, product name, any voltage,

current or temperature rating are correct.

5. When removing or re-fitting any parts do not use excessive force, especially when

fitting screws into plastic.

6. Take care not to drop any small parts into the machine.

7. Handling of the OPC Drum:

 The OPC Drum can be irreparably damaged if it is exposed to light. Take care not

to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent

room lighting. Exposure for as little as five minutes can damage the surface’s

photoconductive properties and will result in print quality degradation. Take extra

care when servicing the printer. Remove the OPC Drum and store it in a black bag

or other lightproof container. Take care when working with the covers (especially

the top cover) open as light is admitted to the OPC area and can damage the OPC

Drum.

 Take care not to scratch the green surface of OPC Drum Unit. If the green surface

of the Drum Cartridge is scratched or touched the print quality will be

compromised.

CÓPIA NÃO CONTROLADA

Disregarding this warning may cause bodily injury

1. Be careful with the high temperature part.

The fuser unit works at a high temperature. Use caution when working on the printer.

Wait for the fuser to cool down before disassembly.

2. Do not put fingers or hair into the rotating parts.

When operating a printer, do not put hand or hair into the rotating parts (Paper feeding

entrance, motor, fan, etc.). If do so, you may get harm.

3. When you move the printer.

This printer weighs 7.87kg. Use safe lifting and handling techniques. Use the lifting

handles located on each side of the machine. Back injury could be caused if you do not

lift carefully.

4. Ensure the printer is installed safely.

Ensure the printer is installed on a level surface, capable of supporting its weight.

Failure to do so could cause the printer to tip or fall, possibly causing personal injury or

damaging the printer.

5. Do not install the printer on a sloping or unstable surface.

After installation, double check that the printer is stable.

CÓPIA NÃO CONTROLADA

ESD Precautions

Certain semiconductor devices can be easily damaged by static electricity. Such

components are commonly called “Electrostatically Sensitive (ES) Devices”, or ESDs.

Examples of typical ESDs are: integrated circuits, some field effect transistors, and

semiconductor “chip” components.

The techniques outlined below should be followed to help reduce the incidence of

component damage caused by static electricity.

 Be sure that no power is applied to the chassis or circuit, and observe all other

safety precautions.

1. Immediately before handling a semiconductor component or semiconductor-equipped

assembly, drain off any electrostatic charge on your body by touching a known earth

ground. Alternatively, employ a commercially available wrist strap device, which should

be removed for personal safety prior to applying power to the unit under test.

2. After removing an electrical assembly equipped with ESDs, place the assembly on a

conductive surface, such as aluminum or copper foil, or conductive foam, to prevent

electrostatic charge buildup in the vicinity of the assembly.

3. Use only a grounded tip soldering iron to solder or desolder ESDs.

4. Use only an “anti-static” solder removal device. Some solder removal devices not

classified as “anti-static” can generate electrical charges sufficient to damage ESDs.

5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical

charges sufficient to damage ESDs.

6. Do not remove a replacement ESD from its protective packaging until immediately

before installing it. Most replacement ESDs are packaged with all leads shorted

together by conductive foam, aluminum foil, or a comparable conductive material.

7. Immediately before removing the protective shorting material from the leads of a

replacement ESD, touch the protective material to the chassis or circuit assembly into

which the device will be installed.

8. Maintain continuous electrical contact between the ESD and the assembly into which it

will be installed, until completely plugged or soldered into the circuit.

9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal

motions, such as the brushing together of clothing fabric and lifting one’s foot from a

carpeted floor, can generate static electricity sufficient to damage an ESD.

CÓPIA NÃO CONTROLADA

INSTALLATION

CÓPIA NÃO CONTROLADA

+ 108 hidden pages

Ricoh M000, M009 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual