Ricoh DDP, DDP 70, DDP 70e, DDP 92 User Manual

User’s Guide

No part of this document may be reproduced without the express permission of Ricoh Printing Sy st em s America, Inc.

The material in this document is for informational purposes and is subject to change without notice. Ricoh Printing Systems America, Inc., assumes no responsibility for errors or omissions in this document . No liabilit y is assumed for any damages resul ting from the use of the information it contains.

TRADEMARK

Digital Document Publisher, DDP, DDP 70, DDP 70e, DDP 92, and their associated logo marks are trademarks of Ricoh Printing Systems America, Inc. Ricoh and the Ricoh word mark registered ar e trademarks of Ricoh Compan y, Ltd. All rights res erved.

All other terms and prod uct names may be trademar ks or register ed trademarks of thei r respective owners, and are hereby acknowledged.

NOTICE TO USER

In an effort to meet t he demands of a ra pidly changing t echn ology, the manufac turer i s continually developing new features and functions to meet your changing printing or printer needs. As a result, this manual may not exact ly reflect future changes made to the product. Please be sure to consult al l manual updates or addenda when using this product’s documentation.

Introduction

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Manual Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Supplies Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Spare Parts Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Chapter 1. Printer Overview

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

I/O Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Operator Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

External View of the Printer (70 ppm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

External View of the Printer (92ppm). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Internal View of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Chapter 2. Operator Contro l Pan el

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

OCP Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Using the Menu Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Printer Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Reports Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Finisher Menu for the Booklet Finisher (92 ppm only) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Finisher Menu for the Publishing Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Finisher Menu for the Container Stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Chapter 3. Paper Handling

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Paper Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Unacceptable Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Storing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Paper Sizes, Paper Types, and Printer Input Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Table of Contents iii

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Loading Paper in Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Loading Paper in Tray 2 or 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Loading Paper into the MBT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Loading Paper into the HCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Loading Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Pre-punched Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Loading Pre-printed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Loading Tab Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Setting the Custom Paper Size Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Setting the Tray Adjust Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Chapter 4. Care and Maintenance

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 1

Replacing Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Adding Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Replacing the Toner Collector Bottle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Replacing the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Exhausting the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Supplying the Developer Mix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Replacing the Drum Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Replacing the Fuser Cleaning Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Replacing Staples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Vertical Path Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Switch Back Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Paper Feed Block Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Trays 1, 2, and 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Tray 2 or 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Multi-bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

High Capacity Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Tab Stock Jam Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Cleaning the Printer Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Cleaning the Inside of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Cleaning Trays 1, 2 and 3, the MBT, and HCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Cleaning the Toner Bottle Joint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Cleaning the Conveyance Belt Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Cleaning the Toner Collector Bottle Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Handling and Storing Supplies and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

When Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

When Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

When Paper Jams Frequently Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

iv Table of Contents

Toner and Developer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

When Purchasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Chapter 5. Troubleshooting

What This Chapter Provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5- 1

Guidelines Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Basic Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

General Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Duplex Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

OCP Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Booklet Finisher Error Codes (Option). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Appendix A. Safety Information

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Laser Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Canadian Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

VCCI Notice (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4

70 ppm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4

92 ppm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

When Installing and Relocating the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Positioning the Printer Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-9

Environmental Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-9

Operating Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10

VORSICHTSMASSNAHMEN BEIM BETRIEB . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10

SAFETY PRECAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-11

SICHERHEITSVORKEHRUNGEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-11

Care of Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-13

Chapter 6. Web Utilities

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

Web Utilities Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

Web Site Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2

Using the Web Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3

Appendix B . Specifications

What This Appendix Contains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2

Base Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Table of Contents v

I/O Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3

Appendix C . P aper Specificat i ons

Media Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-1

General Media Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-2

Paper Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-3

Paper Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-3

Paper Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-4

Paper Cut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-4

Paper Friction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-4

Paper Smoothness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-5

Paper Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-5

Moisture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-5

Paper Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-6

How to Avoid Paper Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-6

Recycled Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-7

Grain Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-7

Paper Smoothness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-7

Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-8

Preprinted Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-8

Ink Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-9

Paper Curl in Preprinted Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-9

Prepunched Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-10

Adhesive Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-11

Adhesive Label Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-12

Storing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-12

Adhesive Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-13

Perforated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-14

Tab Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-15

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-15

Printing Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-16

Printable Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-16

Preprinted Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D-16

Index

vi Table of Contents

About This Manual

This manual provides easy access to the information you need to operate the 70 PPM or 92 PPM (Pages Per Minute) laser printer.

NOTE:

This User’s Guide is intended to be viewed online. When viewing it online, use the bookmarks and page reference links for easy navigation throughout the do c ume n t .

To find out about a specific topic, refer to:

Chapter 1: Printer Overview – For printer components and features.

Chapter 2: Operator Control Panel – To access and use the liquid crystal display (LCD) window and the menus screens.

Chapter 3: Paper Handling – For media recommendations and paper handling procedures.

Chapter 4: Care and Maintenance – For detailed instructions on replacing consumables, clearing paper jams, and cleaning and maintaining the printer.

Introduction

Audience

This manual is written for those persons responsible for operating the printer. A basic understanding of computer equipment and its operations is required.

Chapter 5: Troubleshooting – For information on printing problems and printer error and warning messages.

Chapter 6: Web Utilities – For information on accessing the printer via the Internet or your company’s Intranet.

Appendix A: Safety Information – For safety information and printer characteristics, including environmental and electrical requirements.

Appendix B: Specifications – For printer specifications.

Appendix C: Paper Specifications – For media specifications and printing guidelines.

Glossary – For definitions of terms and acronyms.

Index – For specific page references.

Introduction vii

Manual Conventions

The following conventions are used in this manual:

Bold and Italics are used sparingly for emphasis.

Informa tion you enter: Looks Like This.

Key Names (or Labels): Look Like This.

System messages: Look Like This.

Variable user information: Looks Like This.

Pay particular attention to Notes, Cautions, and Warnings. These alert you to critical information, as follows:

NOTE:

Provides important additional information.

CAUTION!

Alerts you to an operating procedure, practi ce, or condition that, i f not strictly observed, might result in damage to the equipment.

WARNING!

Alerts you to an operating procedure, practi ce, or condition that, i f not strictly observed, can result in safety hazards to personnel, severe injury, or loss of life.

For More Information

Refer to the following related documents for more details about your printer.

Read Me First

Unpacking and Setup In structions

Engine Ma int e n c e Ma nu al

Controller Maintence Manual

Illustrated Parts List (IPL)

viii Introduction

Customer Suppor t

For technical support and other printer information, call:

U.S. and Canada

Technical Services: Contact your local Company Representative or Distributor

On-Site Rep ai r S erv i c es: 800- 88 7-8848

Depot Repair Services: 888-372-6659 (pr ess 1, 4)

Web Site: http://www.rpsa.ricoh.com

Europe: 011 353-1-803-6500

Or, your local Company Representative or Distributor.

Supplies Or dering

For ordering printer supplies, call:

U.S. or Can ada: 888-372-6659 (pr ess 1, 1)

Europe: 011 353-1-803-6500

Australi a or New Zealand: 011 61 2-9451-3533

Singapore: 011 65-741-8948

Or, your local Company Representative or Distributor.

Spare Parts Orderin g

Contact your local Company Representative or Distributor.

Introduction ix

x Introduction

What This Chapter Provides

This chapter describes the parts and functions of the printer.

Printer Features

I/O Configurations

Operator Control Panel

Printer Views

Chapter 1

Printer Overview

Printer Overview 1-1

Printer Features

The printer is a high-speed, shared-use laser printer for a 400K/month printing environment. It incorporates a wide variety of features:

High-Speed and High-Quality Printing.

Print speed is up to 70 or 92 pages per minute (ppm), A4/Letter (Simplex) depending on the pri nter model.

The printing outp ut i s at a reso lut i o n of 60 0 do t s per i nch (dpi), assur i ng razor-sharp graphic and text output, even at very small point sizes.

Flexible Paper Source and Delivery. Paper Source:

Standard – Two 500-sheet universal paper trays and on e 2000-shee t universal paper cassette.

Standard – 150-sheet capacity Multi-bypass Tray (MBT) for automatically printing small jobs, or manually feeding single sheets (including transparencies, labels, and odd-sized print media).

Option – High Capacity Feeder with 3000-sheet capacity.

Option - 200-sheet universal paper Inserter (92 ppm only).

Paper Delivery - 70 ppm:

Option – Simple output tray with 500-sheet capacity

Option – Advanced Finisher with stapling and collating capabilities, and 2,000-sheet capacity (70 ppm only).

Option – Container Stacker with 1,500 to 6,000-sheet capacity and stacking capability.

Option – Publishing Finisher with folding, stap ling, and trimming capabilities for creating booklets.

Paper Delivery - 92 ppm:

Standard - One 500 sheet tray.

Standar d - 2,500-sh eet (Elevator Tray), 200-sh eet (Upper Tray) capacity Finisher.

Option - 2,500-sheet (Elevator Tray), 200-sheet (Upper Tray), 20-set (Booklet) capacity Booklet Finisher with folding and stapling for booklets.

Option – Container Stacker with 1,500 to 6,000-sheet capacity and stacking capability.

Option – Publishing Finisher with folding, stap ling, and trimming capabilities for creating booklets.

Multiple Original Printing (MOP) – for printing of multiple collated document sets without multiple file transfers. Processes PCL and PostScript jobs once, stores the images on disk, and prints each set from disk (after the first set).

1-2 Printer Overview

V irtual Printer T echnology® (VPT) – allows a single printer to offer print services, or virtual printers, each of which is configured by the Network Administrator.

Web Utilities – for remote access to the printer through the Internet or your company’s Intrane t.

Ergonomic operat ion.

The easy-to-read display clearly shows the operational status of the printer.

Component-based con sumables.

User replaceable toner and staples.

High-volu me pr i nti ng .

Three standard paper cassettes with approximately 3000-sheet capacity total and the Multi-bypass Tray (MBT) with a 150-sheet capacity.

Optional High Capacity Feeder (HCF) adds up to 3000 additional sheets.

Together they allow continuous printing of up to 6150 sheets.

Support s a wide-range of media types (copi er, bond, letterhead, special application, recycled, overhead transparencies, labels) and sizes. See “Paper” on

page 3-2 for more information.

Printer Language Support.

Optional PostScript Level III (Adobe) printer language.

PCL5e and PCL XL prin te r l ang ua g e.

TIFF and PDF printer language

Network.

Ethernet 10/10 0 Bas e -T.

Network Protocol.

TCP/IP and LPR/LPD with onboard network.

TCP/IP, LPR/LPD, NetWare IPX, SPX, Ethertalk, NetBEUI, and DLC/LLC with optional PSM card.

IPP

Easy installation of additional fonts and macros using the PCL Startup File.

I/O Configurations

Bi-directional 1284C Parallel interface with Compatibility, Nibble, Byte, and ECP Mode support.

Ethernet 10/100 Base-T.

Printer Overview 1-3

Operator Control Panel

The Operator Control Panel (OCP) is your physical interface to the printer’s features and functions. From the control panel, you can monitor the printer’s operating status and configure the specific printer functions.

See Chapter 2 for detailed information about the OCP.

1-4 Printer Overview

External View of the Printer (70 ppm )

The following illustration shows the printer with an Advanced Finisher and High Capacity Feeder installed. Refer to your option-specific User’s Guide for details on other dev ices.

16. Upper Tray

11. Elevator Tray

10. Switch Back Cover (Not Shown)

15. Advanced Finisher

9. Tray 3

Panel

8. Tray 2

5. Toner Supply Cover6. Operator Control

14. Toner Collector Bottle Cover

4. Multi-bypass Tray

1. Power Switch

3. Vertical Path Cover

2. Front Cover

13. HCF Top Cover

7. Tray 1

12. High Capacity Feeder

Key Component Description

1 Power Switch Press to turn the printer on and off. 2 Front Cover Open to replace units, clear paper jams, or clean the printer. 3 Vertical Path Cover Open to clear paper jams. 4 Multi-bypass Tray (MBT) Holds up to 150 sheets of paper. 5 Toner Supply Cover Open to replenish the toner supply. 6 Operator Control Panel (OCP) Displays printer status and menu information. 7 Tray 1 Holds up to 2000 sheets of paper. 8 Tray 2 Holds up to 500 sheets of paper.

9 Tray 3 Holds up to 500 sheets of paper. 10 Switch Back Cover Open to clear paper jams. 11 Elevator Tray Output tray of the Advanced Finisher. 12 High Capacity Feeder (HCF) Option. Holds up to 3000 sheets of paper. 13 HCF Top Cover Open to clear paper jams in the High Capacity Feeder. 14 Toner Collector Bottle Cover Open to replace the toner collector bottle. 15 Advanced Finisher Option. For stacking, job offset, and stapling. 16 Upper Tray Output tray of the Advanced Finisher.

Printer Overview 1-5

External View of the Printer (9 2ppm)

16. Upper Tray

6. Operator Control

17. Cover Sheet Feeder

11. Elevator Tray

10. Switch Back Cover (Not Shown)

18. Booklet Tray

15. Finisher

9. Tray 3

8. Tray 2

Key Component Description

Panel

7. Tray 1

5. Toner Supply Cover

12. High Capacity Feeder

14. Toner Collector Bottle Cover

4. Multi-bypass Tray

1. Power Switch

3. Vertical Path Cover

2. Front Cover

13. HCF Top Cover

1 Power Switch Press to turn the printer on and off. 2 Front Cover 3 Vertical Path Cover Open to clear paper jams.

4 Multi-bypass Tray (MBT) Holds up to 150 sheets of paper. 5 Toner Supply Cover Open to replenish the toner supply. 6 Operator Control Panel (OCP) Displays printer status and menu information. 7 Tray 1 Holds up to 2,000 sheets of paper. 8 Tray 2 Holds up to 500 sheets of paper.

9 Tray 3 Holds up to 500 sheets of paper. 10 Switch Back Cover Open to clear paper jams. 11 Elevator Tray Output tray. 12 High Capacity Feeder (HCF) Holds up to 3,000 sheets of paper. 13 HCF Top Cover Open to clear paper jams. 14 Toner Collector Bottle Cover Open to replace the toner collector bottle. 15 Finisher For stacking, job offset, and stapling. 16 Upper Tray Output tray . 17 Cover Sheet Feeder Holds cover sheet or insert paper. 18 Booklet Tray Output tray for the Booklet Finisher.

Open to replace units, clear paper jams, or cl ean the inside of the printer.

1-6 Printer Overview

Internal View of the Printer

3. Drum Unit

2. Drum Center Lock

4. Fuser Latch

5. Fuser Unit

1. Toner Hopper Unit

6. Developer Duct

7. TH Handle

Key Component Description

1 Toner Hopper Unit Install the toner bottle here.

2 Drum Center Lock Holds the drum in place.

3 Drum Unit OPC drum.

4 Fuser Latch Provides access to the fuser unit.

5 Fuser Unit Fuses the toner on the paper.

6 Developer Duct

7 TH Handle Handle of the toner transfer unit.

Mount the developer bot tle onto th e devel op er du ct to repla ce consumed developer.

Printer Overview 1-7

1-8 Printer Overview

What This Chapter Provides

This chapter contains information on the following topics.

OCP Description

Menu Structure

Using the Menu Screens

Passwords

Chapter 2l

Operator Control Panel

Operator Control Panel 2-1

OCP Description

The Operator Control Panel (OCP) is a touch panel display that you use to set up print options and monitor job and printer status. It is also used by the Network Administrator to configure the printer and by the Service Technician to perform maintenance on the printer.

Operator Control Panel

2-2 Operator Control Panel

Menu Structure

The OCP menu is structured as shown in the following flowcharts. Each box in the chart represents an OCP display screen. Use this flowchart to assist you in setting print job options.

Main Menu

Printer Menu

Continued on

page 2-4

Setup Menu

Continued on

page 2-5

Reports Menu

Jobs Menu

Cancel Printing

Disk DirectorySummaryDemoStatus

Finisher Menu

Continued on

page 2-7

Fonts

• PCL Fonts

• PostScript Fonts

The Finisher Menu is only displayed when a finisher is installed.

Available when PostScript is installed.

Operator Control Panel 2-3

Prin ter Menu

Paper

Source

Default

Output

• Upper Tray

• Elevator Tray

• Stacker 5

• Stacker 6

• Stacker 7

• Stacker 8

4 4 4 4

Default

Options

• Jam Recovery

• Wait Timeout

• Duplex-Always

Paper Size

PostScript

• Print Errors

• Best Fit

• Job Timeout

• Halftone

Print Quality

• Solid Black

• Sq uareBlk/Skew

• Half Ton e

• GhostG

• Jitter

• Large Letters

• Diagonal Lines

• Density Scale

• Small to Large

• Text File 4%

• Cross Pattern

Paper Type

Select Paper

Source

Select Paper

Output

Test Print

Finishing Test

• Staple:Front

• Staple:Rear

• Staple:Booklet

• Jogging

• Center Fold

• Saddle Stitch

• Inserter

• Inserter1

• Inserter2

• Center Fold

• Saddle Stich

• Trimming

• Jogging

3 3

Select Paper

Source

Select Paper

Output

(More Options)

• AutoSelect

• 1

• 2

• 3

Tray 1

• Folio SEF

• Super B SEF

• Letter Tab LEF

• A4 Tab LEF

• Custom Size

• Letter SEF

• A4 SEF

• MBT

• HCF

Trays 2, 3

• Folio SEF

• Super B SEF

• Statement SEF

• Custom Size

• LetterTab LEF

• A4 Tab LEF

• Executive LEF

• Plain

• Bond

• Color

• Label

• Letterhead

• Preprinted

• Prepunched

MBT

• Letter LEF

• Letter SEF

• Ledger SEF

• Executive LEF

• Folio SEF

• Legal SEF

• Statement SEF

• A4 LEF

• A4 SEF

• A3 SEF

• A5 SEF

• B5 LEF

• B4 SEF

• Super B SEF

• Letter Tab LEF

• A4 Tab LEF

• Custom Size

Select Paper

Source

• Recycled

• Special

• Transparency

• Transparency-pp

• Other

Paper Weight

Select Paper

Source

Paper Weight

Settings

Available when PostScript is installed.

Available when the Booklet Finisher is installed.

Available when the Publishing Finisher is installed

Available when the Container Stacker is installed.

Available when MBT is selected.

Available when the sensor plate in the tray is set to

the first position.

Available with the 92 ppm printer.

Tray Adjust

Select Paper

Source

Tray Adjust

Settings

2-4 Operator Control Panel

Setup Menu

OCP

• Brightness

• Contrast

Developer Mix

• Exhaust

• Supply

Service

Password

Continued on

page 2-6

Drum Unit

ConsumablesSystem

Fuser Web

Service menu items are for Serv ice Technicians only and are not discussed in this manu al.

Operator Control Panel 2-5

System

Password

Reset

Ack Pulse

Width

Software

Log

Subnet MaskIP Address

Mode

• Compatible

• Bi-Directional

Parallel Network

Capture to

File

Gateway

Boot Method

Address

• AutoSelect

• DHCP

• RARP

• STATIC

(More Options)

HTTP Port

Calendar

Country

Code

• Time Zone

• Date

• Time

Time Zone

Options

Available with the optional Network Interface Card only.

Available when Energy Save Mode is enabled.

Energy

Save Mode

2-6 Operator Control Panel

Energy2

Save Time

Password

Emulation

• AutoSel ec t

• PostScr i pt

• PCL

PostScript

Options

public

R/W

Auto

Online

(More O pt i ons)

Finisher

1,2

Paper Size

• Letter LEF

• Letter SEF

• Ledger SEF

• Legal SEF

• A4 LEF

• A4 SEF

• A3 SEF

• B5 LEF

• B4 SEF

• Custom Size

Inserter

Paper Weight

Settings

Stapler

• Letter SEF

• B4 SEF

• A4 SEF

• A3 SEF

• Legal SEF

• Ledger SEF

• Other

Position

Folder

• Letter SEF

• B4 SEF

• A4 SEF

• A3 SEF

• Legal SEF

• Ledger SEF

• Other

Position

92 ppm only.

Available when the Booklet Finisher is installed.

Operator Control Panel 2-7

Finis her Me nu

Stapler TrimmerInserter

Position Position

Paper Size Paper Type Paper Weight

Select

Inserter Tray

• Folio SEF

• SuperB SEF

• Custom Size

Select

Inserter Tray

• Plain

• Bond

• Color

• Letterhead

• Preprinted

• Prepunched

• Recycled

• Special

• Other

Select

Inserter Tray

Paper Weight

Settings

Folder

Position

Short Stacking

• 5

• 6

• 7

• 8

Available when the Publishing Finisher is installed.

Avalable when the Container Stacker is installed.

2-8 Operator Control Panel

Finisher Menu

• AutoSelect

• Enable

• Disable

Decurler

Using the Menu Screen s

The menus are accessed via the touch panel. Each OCP screen consists of icons that you use to make selections. The icons that are used through the OCP screens are shown below. Examples of the OCP screens are shown on the following pages.

Icon Function

; 4

Status Bar Displays the current screen name and/or any system messages.

Help. Touch to display Help on the current screen. From the Main Menu, displays information about the printer and

consumables. From relevant screens, displays an illustration of the paper trays or

finisher trays. Touch to pause the printer.

When the printer is offline, touch to return to Ready status. Touch to cancel the current selection and return to the Main Menu.

Touch to cancel the current selection and return to the previous screen or menu.

More Options. Touch to display additional options for the current selection.

Confirm or Done. Touch to confirm your selection and return to the previous screen or menu.

Operator Control Panel 2-9

Main Menu

The Main Menu screen is shown below . A description of the elements that make up the screen follows.

Status Bar

Ready

Printer Menu

Setup Menu

Jobs Menu

Icon Function

;

Status Bar

Printer Menu Touch to display the Printer Menu. Setup Menu Touch to display the Setup Menu.

Touch to open Main Menu Help.

Touch to display information about the printer and consumables.

Touch to pause the printer. Consists of one or two lines of text for displaying messages and

instructions.

Help

Current Screen

Information

Reports Menu

Finisher Menu Pause/Offline

Reports Menu Touch to display the Reports Menu. Jobs Menu Touch to display the Cancel Printing screen and view a list of all jobs.

Finisher Menu

Touch to display the Finisher Me nu. Available only when a Finisher is installed.

2-10 Operator Control Panel

Printer Menu

When you select Printer from the Main Menu, this screen is displayed. Y ou use the Printer Menu to gain access to the printing options described in the table below.

Icon Function

Status Bar

Paper Source

Default Output Touch to display paper output options.

Options

PostScript Touch to display the PostScript options. Test Print Touch to display options for printing engine test patterns.

Touch to open Printer Menu Help. Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch to confirm any selections you have made and return to the main menu.

Consists of one or two lines of text for displaying messages and instructions.

Touch to displ a y Paper S ourc e. You use this screen to gain a ccess to the paper source options.

Touch to disp l ay the ava ilable o pti ons, including E xit-Jam R eco very, Wait Timeout, and Duplex-Always mode.

Operator Control Panel 2-11

Setup Menu

When you select Setup from the Main Menu, this screen is displayed. Use it to gain access to the Setup option screens that are described in the table below.

Icon Function

Status Bar

OCP

Service

System

Consumables

Touch to open Setup Help. Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the Main Menu.

Consists of one or two lines of text for displaying messages and instructions.

Touch to display the OCP screen. You use this screen to adjust the brightness and contrast values for the OCP display.

The Service option is password protected. Contact your Service Technician for more information.

The System option is password protected. Contact your Network Administrator if you need access to this option.

Touch to display the user consumable options, which include replacing the developer mix, drum unit, and fuser web.

2-12 Operator Control Panel

Reports Me nu

When you select Reports from the Main Menu, this screen is displayed. You use it to print the reports described in the table below.

Icon Function

Status Bar

Status

Demo Touch to print a demo report and return to the Main Menu. Summary Touch to print a summary report and return to the Main Menu. Disk Directory Touch to print a disk directory report and return to the Main Menu.

Fonts

Touch to open Reports Help. Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the main menu.

Consists of one or two lines of text for displaying messages and instructions.

Touch to print a status report and return to the Main Menu. The status report shows the current configuration of the printer.

Touch to display the fonts summary options (PCL Fonts and PostScript Fonts).

Operator Control Panel 2-13

Finisher Menu for the Book let Fin isher (92 pp m only)

When you select the Finisher icon from the Main Menu, this screen is displayed. Yo u use it to gain access to the Finisher options described below. Note that this screen is only available when the Booklet Finisher is installed.

Icon Function

Inserter Touch to display the Inserter options. Stapler Touch to display the staple positioning screen. Folder Touch to display the folder positioning screen.

Touch to open Finisher Help. Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the main menu.

2-14 Operator Control Panel

Finisher Menu for the Publ ishing Fi nisher

When you have the optional Publishi ng Finisher installed and you select t he Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Publishi ng F inisher opt ions described below.

For detailed information on using the Publishing Finisher, refer to the Publishing

Finisher User’s Guide.

Inserter

Stapler

Trimmer

Folder

Icon Function

Touch to open Finisher Help. Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the Main Menu.

Touch to display options for the Publishing Finisher Inserter trays. You use this screen to select the paper size, type, and weight for the Inserter trays.

Touch to display the Publishing Finisher Stapler screen. You use this screen to modify the position of the staples in your booklets.

Touch to display the Publishing Finisher Trimmer screen. You use this screen to specify the amount to be trimmed from the fore-edge of your booklets.

Touch to display the Publishing Finisher Folder screen. You use this screen to adjust the position of the fold in your booklets. Adjustments may be necessary based on sheet quality, direction, and thickness.

Operator Control Panel 2-15

Finisher Menu for the Container Stacker

When you have the optional Container Stacker installed and you select the Finisher icon from the Main Menu, this screen is displayed. You use it to gain access to the Container Stacker options.

For additional information on the Container Stacker, refer to the Container Stacker

User’s Guide.

Icon Function

Short Stacking

Decurler

Touch to open Finisher Help. Touch to cancel the current selection and return to the Main Menu.

Confirm or Done. Touch this button to confirm any selections you have made and return to the Main Menu.

Touch to enable or disable short stacking mode. Short stacking mode lets you limit the amount of paper that can be delivered to the stackers.

Touch to display the Decurler screen, where the options for decurler are AutoSelect, Enable, and Disable. Note that activating the decurler may cause paper jams when printing with 28 lb bond or heavier paper.

2-16 Operator Control Panel

Password s

Passwords provide security to restrict access to system parameters and certain printer maintenance functions. Two types of passwords are available with your printer: a system passwor d a nd a service password.

The system password is used by your System Administrator and provides access to the system parameters. The service password is used by your Service Technician and provides access to service and maintenance functions as well as the system parameters. For additional information, contact your Syste m Administ rator.

Operator Control Panel 2-17

2-18 Operator Control Panel

What This Chapter Provides

This chapter contains information on the following topics.

Paper Weights

Unacceptable Paper

Storing Paper

Paper Sizes, Types, and Trays

Loading Pape r

Setting Custom Paper Size Values

Setting Tray Adjust Value s

Chapter 3

Paper Handling

Paper Handling 3-1

Paper

T o obtain good print quality, u se the recommended paper and properly position it in the correct trays. For the desired paper orientation, see the labels on the trays. Refer to

Appendix C for detailed information about paper specifications and printing on special

print media.

Paper Weights

The printer accepts the following paper weights in all paper trays, including the MBT and HCF:

Bond paper: 16-53 lb (60-199 g/m2)

Index paper: 90-110 lb (163-199 g/m2)

Unacceptable Paper

Avoid using the following media as they cause paper jams and print quality problems.

Excessively thick or thin paper

Paper that has already been printed (preprinted letterhead is allowed)

Wr inkled, tor n, or bent paper

Moist or wet paper

Curled pap er

Paper with an electrostatic charge

Glued paper

Paper with special coating

Colored paper with surface treatment

Paper unable to withstand temperature of 302°F (150° C)

Thermal paper

Carbon paper

Paper with paper fasteners, ribbons, tape, etc., attached

Heavily textured paper

Label stock with exposed backing sheets

Storing Paper

Store the paper properly to avoid print quality problems and paper jams.

Store paper horizontally, in a flat, dry location to avoid wrinkling, bending, curling, etc.

Store paper away from direct sunlight.

Store any unused paper in its origi nal packing.

3-2 Paper Handling

Paper Size s, Paper Types, and Printer Inp u t Trays

The following tables show which paper sizes and types can be used with the printer’s input trays. The paper size is shown in both millimeters and inches. The term SEF indicates the paper is being fed into the printer short edge first and the term LEF indicates the paper is being fed into the printer long edge first.

Paper Size

A5 (SEF) 149.0/5.83 210.0/8.26 2, 3 only B5 (LEF) 257.0/10.13 182.0/7.17 A4 (SEF) 210.0/8.3 297.0/11.7 A4 (LEF) 297.0/11.7 210.0/8.3 B4 (SEF) 257.0/10.1 364.0/14.3 A3 (SEF) 297.0/11.7 420.0/16.5 Letter (LEF) 279.0/11.0 216.0/8.5 Letter (SEF) 216.0/8.5 279.0/11.0 Tabstock (Letter LEF) 374.0/11.0 279.0/9.0 Tabstock (A4 LEF) 297.0/11.7 225/8.85 Folio (SEF) 216.0/8.5 330.0/13.0 Legal (SEF) 216.0/8.5 356.0/14.0 Ledger (SEF) 279.0/11.0 432.0/17.0 Super B (SEF) 305.0/12.0 457.0/18.0 Statement (SEF) 216.0/8.5 140.0/5.5 Executive (LEF) 267.0/10.5 184.0/7.255

Custom (0.1 mm/0.1 in. increments)

Leading Edge

mm/inch

140.0 to 305.0/

5.5 to 12.0

Side Edge

mm/inch

183.0 to 457.0/

7.2 to 18.0

Tray

1, 2, 3

áá áá ááá áá áá ááá áá áá á áá áá áá áá

2, 3 only 2, 3 only

HCF MBT

á á

* Tray 1 can be adjusted; however, the physical settings are limited to standard paper sizes. Use

of custom size paper may result in skewing.

Paper Type Tray 1, 2, 3 HCF MBT

Label Letterhead Pre-printed Pre-punched Tab Stock Transparencies

ááá ááá ááá áá

Paper Handling 3-3

Loading Paper

Load paper into the trays according to the instructions that follow . See “Loading

Special Media” on page 3-11 for directions on loading prepunched and preprinted

paper, as well as tab stock. Paper can be loaded while a print job is running, except into the tray that is currently in use.

Loading Paper in Tray 1

WARNING!

Do not open Tray 1 if the Fuser Unit is pulled out. The printer may tip over causing personal injury or damage to the printer.

1. Open the tray by pulling it by the handle.

2. Adjust the size guide to the proper size. The available sizes are marked on the

tray.

3-4 Paper Handling

3. Adjust the sensor plate to the proper size. Size markers are located on the sensor

plate in the following order: triangle (special), B5, A5, LGR, LGL, L TR, B4, A3, and A4.

If the paper size you need is not listed, set the sensor plate to triangle (the first position). Then, in Step 6, you will select the paper size from the OCP display.

4. Place the paper into the tray.

NOTE:

The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the tray.

5. Close the tray.

6. If you set the sensor plate to triangle in Step 3, select the paper size from the OCP

by making the following selections:

Printer/Paper Sourc e / Pa pe r Size/tray number/paper size

7. Adjust the paper weight. The default paper weight is 20 lb. bond. If necessary,

change the paper weight by making the following selections:

Printer/Paper Source/

8. Select In de x, Bon d, or g/ m

/Paper Weight/tray number

, then use the keypad to input the weight and press <.

Paper Handling 3-5

Loading Paper in Tray 2 or 3

1. Open the tray.

2. Adjust the size guide to the proper size. The available sizes are marked on the

bottom of the tray.

3. Adjust the sensor plate to the proper size. Size markers are located on the sensor

plate in the following order: triangle (special), B5, A5, LGR, LGL, L TR, B4, A3, and A4.

If the paper size you need is not listed, set the sensor plate to triangle (the first position). Then, in Step 6, you will select the paper size from the OCP display.

3-6 Paper Handling

4. Place the paper into the tray.

NOTE:

The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the tray.

5. Close the tray.

6. If you set the sensor plate to triangle in Step 3, select the paper size from the OCP

by making the following selections:

Printer/Paper Sourc e / Pa pe r Size/tray number/paper size

7. Adjust the paper weight. The default paper weight is 20 lb. bond. If necessary,

change the paper weight by making the following selections:

Printer/Paper Source/

8. Select In de x, Bon d, or g/ m

/Paper Weight/tray number

, then use the keypad to input the weight and press <.

Paper Handling 3-7

Loading Paper into the MBT

1. Open the MBT by pulling it by the handle.

2. Adjust the size guide to the proper size. The paper size positions are marked on

the bottom of the tray and on the top of the size guide.

3-8 Paper Handling

3. Push down the paper tray.

4. Set the paper onto the tray.

Paper Handling 3-9

Loading Paper into the HCF

WARNING!

The table inside the HCF automatically descends when you open the door of the HCF. Do not allow anything to be c aught between the tabl e and the bottom of the HCF.

1. Open the door of the HCF by pulling it by the handle. The table inside the HCF

automatically moves to its lowermost position and stops.

2. Set the paper into the HCF. (The HCF is set to handle Letter LEF or A4 LEF size

only. A service call is required to change from one size to the other.)

NOTE:

The paper should be loaded no higher than the Max. level indicator. The Max. level indicator is located inside the HCF.

3. Close the door.

Refer to graphic

3-10 Paper Handling

Loading Special Media

Pre-punche d Pa per

Load pre-punched paper as indicated in the following diagrams. Refer to Appendix C for more information about using pre-punched paper.

Table 3-1. Simplex Printing (Single-sided)

Paper Size Orientation

Loading into

Tray 1 - 3 MBT or HCF

Letter/A4

Ledger/A3 Portrait

Ledger/A3 Landscape

Letter/A4 Portrait

Letter/A4 Landscape

Portrait and Landscape

Ledger/A3

Portrait and Landscape

Arrows indicate paper feed direction.

Paper Handling 3-11

Table 3-2. Duplex Printing (Double-sided)

Paper Size Orientation

Portrait and

Letter/A4

Ledger/A3

Landscape (Long Edge Bind)

Portrait (Short Edge Bind )

Landscape (Short Edge Bind )

Portrait and Landscape

(Long Edge Bind)

Loading into

Tray 1 - 3 MBT or HCF

Letter/A4

Portrait (Short Edge Bind )

Landscape (Short Edge Bind )

Arrows indicate paper feed direction.

3-12 Paper Handling

Loadin g Pr e-printe d Pa p e r

Load pre-printed paper as indicated in the following table. Refer to Appendix C for more details about using pre-printed paper.

Paper Type

Front/Back Side Predetermined

Page Number Predetermined

Note 1: The restriction of 9 inches only applies to printers with a powered Finisher or

Mode

Simplex Front side down Front side up

Paper up to 9 in.(feed directi on ), front side down

Duplex

Simplex First sheet on top, face down First sheet on top, face up

Duplex

Paper longer than 9 in. (feed direction), front side up (See Note 1.)

Paper up to 9 in. (feed directio n), first sheet on top, face down

Paper longer than 9 in. (feed direction), first sheet on top, face up (See Note 1.)

Tray 1 - 3 MBT/HCF

Loading Into

Front side up

First sheet on top, face up

Container Stacker installed because the printer does not support face-up delivery of paper longer than 9 in. to a powered Finisher or Container Stacker.

Paper Handling 3-13

Loadin g Tab Stock

1. Load tab stock as shown in the illustration below.

NOTE:

Avoid bending the tabs or the corners of the tab dividers as this will increase the likelihood of a jam occurring during the printing pr o cess. If a jam does occur, refer to page 4-25 for instructions on jam recovery.

In the main paper trays, place the straight edge of the tab stock against the straight right leading edge of the paper tray. T he tabs should be on the left, also known as the trailing edge. In the MBT, place the straight edge into the machine. Tab stock cannot be used in the HCF.

Top

Bottom

Load only complete tab sets. The first tab in the set should be on top of the stack and the last tab on the bottom. Adjust the paper guides so that they hold the tab stock securely in position in the tray.

NOTE:

You must set the sensor plate in the tray to the first position (denoted by a triangle).

2. Select the paper size from the OCP by making the following selections. (If the tab

stock is not 9 in. by 11 in., select Custom Size.)

Printer/Paper Source/Paper Size/tray number/Le tte rTab or Custom Size

3. If you selected Custom Size in step 2, see “Setting the Custom Paper Size Values”

on page 3-15 for instructions on entering the custom paper size.

3-14 Paper Handling

Setting the Custom Paper Size Values

If the paper size you have selected is a custom size you must set the paper size using the OCP. First, follow the steps for loading paper into the desired tray, then perform these steps.

1. On the Custom Paper Size screen, touch the value box for the leading edge (the

arrow in the illustration points to the leading edge). The Custom Paper Size Input screen is displayed.

2. Using the number pad, enter the value for the leading edge of the paper.

3. Press the

entered is shown.

4. Touch the value box for the side edge. The display ret urns to Custo m Paper Size

Input.

5. Using the number pad, enter the value for the side edge of the paper.

6. Press the

you have entered are displayed.

7. Press the

key. The display r etur ns to Cu stom Pap e r S ize an d th e va lue you h ave

key. The display returns to Custom Paper Size and now both values

key. Your custom paper size settings are now saved.

Setting the Tray Adjust Values

The tray adjust feature is used when it is necessary to shift the image on the printed page. You can shift the image you can set different tray adjust values for the front side and back side of the paper.

1. To display the Tray Adjust screen, make the following selections from the OCP:

Printer/Paper Source/

2. On the Tray Adjust screen, touch the left-most value box. The Tray Adjust Input

screen is displayed.

± 0.25 in. (± 6.3 mm). When printing in duplex mode,

/Tray Adjust/tray number

3. Using the number pad, enter the value for the feed direction of the paper. For

example, entering + 0.25 moves the image 0.25 in. to the right on the printed page.

4. Press the

have entered is shown.

5. Touch the bottom-most value box. The display returns to Tray Adjust Input.

6. Using the number pad, enter the value for the scan direction of the paper. For

example, entering + 0. 25 moves the image 0.25 in. to the top of the printed page.

7. Press the

values you have entered are displayed.

8. Press the

key. The display returns to the Tray Adjust screen and the value you

key. The display returns to the Tray Adjust screen and now both

key. Your tray adjust settings are now saved.

Paper Handling 3-15

3-16 Paper Handling

What This Chapter Provides

This chapter contains the following information:

Replacing Consumables

Clearing Paper Jams

Cleaning the Printer

Handling and Storing Consumables

Chapter 4

Care and Maintenance

Care and Maintenance 4-1

Replacing Consumab le s

When a consumable needs to be replaced, the printer stops printing and displays an error message indicating which consumable should be replaced. The following table shows the life expectancy of each consumable.

Consumable Average Life Expectancy

Toner 36,000 images (5% coverage1) Developer Mix 480,000 images (600,000 drum rotations) Drum Unit 400,000 images (500,000 drum rotations) Fuser 1,600,000 images Fuser Cleaning Web 320,000 images Toner Collector Bottle Every other refill of the toner

NOTE:

“Image” means paper size of Letter/A4 LEF. Other page sizes will have “images” based on Leng t h of Form/8.5”.

External factors can affect the average yield of consumables. Some of these factors are:

Humidity

Temperature

Type of paper

Run length of jobs

Adequate ventilation around equipment

Image coverage on page

Print Utilization - if less than 80%, projected consumable life may become shorter

Print density

Coverage is calculated per printed sheet and is defined as the ratio of area with toner to the total area of the sheet. Toner usage is based on 5% coverage when the toner density level is set to the default value. The following items affect toner coverage: the printed image content, the paper used, and the condition and calibration of the printer. Actual toner usage may vary due to these factors.

4-2 Care and Maintenance

Adding Toner

1. Open the Toner Supply Cover.

2. Make sure that the mouth of the toner bottle is closed. Shake the toner bottle up

and down about six times, then turn the toner bottle upside down and shake it again.

Toner Supply Cover

Toner Hopper Unit

5 - 6 times 5 - 6 times

CAUTION!

Toner is not harmful to the human body, but if some toner has come in contact with your skin or clothes, you shoul d wash it immediately with cold water.

Care and Maintenance 4-3

3. Peel the toner seal film.

NOTE:

Before peeling the toner seal film, make sure that the projection of the toner bottle cap is located at the click point. If it is not, turn the bottle cap counterclockwise to move the projection to the click point as shown in the figure below, and then peel the seal film.

4. Install the toner bottle into the T oner Hopper Unit so that the triangle marks on the

bottle mouth and the Toner Hopper Unit line up. Turn the bottle in a half circle until the triangle mark on the bottle comes to fit the circle mark on the Toner Hopper Unit.

Toner Bottle

Circle Mark

4-4 Care and Maintenance

5. Hold the top of the bottle and tap the side to transfer the toner into the Toner

Hopper Unit.

6. When the toner bottle is empty, turn it back in a half circle and take it out.

Empty Toner Bottle

180°

7. Close the Toner Supply Cover and discard the empty toner bottle.

Care and Maintenance 4-5

Replacing the T oner Collector Bottle

When the OCP displays the message Toner Bottle Full, replace the Toner Collector Bottle with a new empty bottle.

1. Open the T one r Collector Bottle Cover and the Inner Cover. (The Toner Cover

Door is located at the right side of the printer next to the MBT. )

2. Remove the old T oner Collector Bottle.

Inner Cover

Install Remove

Toner Collector Bottle Cover

Empty Toner Bottle

3. Remove the cap from the side of the Toner Collection Bottle and place it on top of

the bottle to seal it.

Cap

4. Install a new T one r Collector Bot tle. (See illustration for Step 2.)

5. Close the Inner Cover and the Toner Collector Bottle Cover.

4-6 Care and Maintenance

6. Dispose of the full toner bottle properly.

WARNING!

Waste materials should be disposed of or incinerated under conditions which meet all federal, state and local environmental regulations. Since regulations may vary from one r egion to another, check with the agency that govern s waste dispos al in your area for proper procedures.

Replacing the Developer Mix

Replacing t he develope r mix is a two-phase process. First you exhaust the Developer Mix, and then you supp ly it.

Exhausting the Developer Mix

1. Take the empty developer bottle out of the box.

2. Open the Front Cover of the printer.

3. Attach the empty developer bottle to the Developer Unit Duct so that the slit of

the bottle fits the projection of the duct.

Projection

Slit

Care and Maintenance 4-7

4. Lock the empty developer bottle by turning the developer bottle cap about 160

degrees in the direction shown below.

160°

CAUTION!

Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap.

5. To start the exhaust process, make the following selections from the OCP:

Setup / Consumable / Developer Mix / Exhaust

The exhaust process takes approximately 2 minutes.

6. Remove the developer bottle by turning the bottle cap back about 160 degrees in

the direction shown below .

4-8 Care and Maintenance

Supplying the Developer Mix

Be sure to use only the developer mix that is specified for the printer . Usin g developer that is not specified for the printer may degrade print quality or cause damage to the printer. Refer to the table below to determine the correct developer mix for your printer.

Printer Model

DDP 70 399071-900 White

Developer Mix

Part Number Label Color

DDP 70k, DDP70e, and DDP92

* Use developer mix Type-K (with a green

label) when the seal shown at right is pasted on the duct of the developer unit.

337600-003 Green*

1. Take the new developer bottle out of the box and shake it.

2. Remove the duct cap from the developer duct.

3. Place the new developer bottle onto the developer unit duct.

Cap

Care and Maintenance 4-9

4. Lock the bottle in place by turning the developer bottle cap about 160 degrees in

the direction shown below.

160°

CAUTION!

Hold the developer bottle when you turn the cap so that the bottle is not turned together with the cap.

5. To start the replacement process, make the following selections from the OCP:

Setup / Consumable / Developer Mix / Supply

The replacement process takes approximately 2 minutes. (Maximum replacement time is 4

½ minutes.)

6. Turn the cap back about 160 degrees in the direction shown and remove the

developer bottle.

160

4-10 Care and Maintenance

7. Place the duct cap back on the developer duct.

8. Clean any spilled developer from the printer.

9. Close the Front Cover..

NOTE:

Save the empty developer bottle for use during the next developer exhaust process.

Care and Maintenance 4-11

Replacing the Drum Unit

T o remove the Drum Unit:

1. Open the Front Cover of the printer.

2. Turn the handle clockwise to release the Drum Unit.

TH Handle

3. Turn the Drum Center Lock until the tab on the side of the lock appears. Push the

tab to release the Lock. Pull the drum center lock out of the center shaft.

Drum Center Lock

Tab

4-12 Care and Maintenance

4. Using the grip of the front side of the drum unit, pull it out until the stopper

behind the unit catches, then hold the handle and lift the drum unit to remove it.

Drum Unit

Handle

Drum Unit Front Guide

Care and Maintenance 4-13

To install the new Drum Unit:

1. Align the groove on both sides of the Drum Unit to the Drum Unit Front Guides

that are located on the front side of the Console Frame. Push the front grip of the Drum Unit until the Drum Unit is set in the proper position.

Drum Unit Front Guide

Center Shaft

Groove

Front Grip

2. Replace the Drum Center Lock on the Center Shaft. Push the lock until it latches.

Make sure the lock is latched by pulling. It should not come back out.

3. Turn the handle counterclockwise to close the TH unit.

4. Close the Front Cover of the printer.

5. T o clear the usage counter for the Drum Unit, make the following selections from

the OCP: Setup / Consumable / Drum Unit /

4-14 Care and Maintenance

Replacing the Fuser Cleaning Web

To remove the Fuser Unit:

1. Open the Front Cover of the printer.

WARNING!

The Fuser Unit is very hot. Do not touch any parts of the Fuser Unit except those parts which are used to replace the Fuser Cleaning Web.

Do Not open the Fuser Unit and Tray 1 at the same time. The printer may tip over causing personal injury or damage to the printer.

2. Hold up the Fuser Latch and pull out the Fuser Unit.

Fuser Latch

Fuser Unit

Care and Maintenance 4-15

3. Open the W eb Holder Plate as shown below.

Web Holder Plate

4. Pull the handle up and use it to lift the Fuser Cleaning W eb out of the Fuser Unit.

Handle

Fuser Cleaning Web

4-16 Care and Maintenance

Fuser Unit

To install the new Fuser Cleaning Web:

1. Slide the Fuser Cleaning Web into the slots of the Fuser Unit and lock it into place

by pushing down the handle.

Handle

Slot

2. Close the Web Holder Plate and push the Fuser Unit back in.

3. Close the Front Cover.

4. To clear the usage counter for the Fuser Web, make the following selections from

the OCP: Setup / Consumable / Fuser Web /

Replacing Staples

For staple replacement instructions refer to your option-specific finisher user’s guide.

Slot

Care and Maintenance 4-17

Clearing Paper Jams

This section addresses printer paper jams only. If a paper jam occurs in the finisher, refer to your option-specific finisher user’s guide, or the Quick Reference Guide.

Vertical Path Cover

Follow the steps below to clear paper from the Vertical Path Cover.

NOTE:

The Vertical Path Cover is also referred to as the “Input Station Cover” (IS cover).

1. Open the Vertical Path Cover and remove the jammed paper. Paper along the

paper path is automatically ejected from the Vertical Path Cover.

2. Close the Vertical Path Cover.

3. Touch

4-18 Care and Maintenance

on the OCP to clear any error messages.

Switch Back Area

Follow the steps below to clear paper from the Switch Back Area.

1. Open the Finisher Cover and the Tab.

Finisher Cover

2. Open the Switch Back Cover.

NOTE:

The Switch Back Cover is located on the left side of the printer, but is accessed from inside of the Finisher.

Tab

Switch Back Cover

Care and Maintenance 4-19

3. Turn the Fuser Unit Handle to the RELEASE position and rotate the blue knob in

the direction shown below to remove the jammed paper.

NOTE:

The jammed paper may come out of the slit below the cover.

Fuser Unit Handle

Knob

Slit

4. Close the Switch Back Cover. Then close the Tab and the Advanced Finisher

Cover.

5. Touch

on the OCP to clear any error messages.

4-20 Care and Maintenance

Paper Feed Block Area

Follow the steps below to clear paper from the Paper Feed Block area.

1. Open the Front Cover.

2. Turn the TH handle and Fuser handle to the RELEASE position.

Fuser Handle

TH Handle

Care and Maintenance 4-21

3. Rotate the blue knobs as shown below to remove any jammed paper.

Knobs

Paper Guide Tabs

4. Turn the TH handle to the LOCK position.

5. In duplex printing, remove any jammed paper from the Paper Guide Tab. While

holding the Paper Guide T ab up, rotate each blue knob as shown below to remove any jammed paper.

6. Turn the TH Handle and the Fuser handle to the LOCK position.

7. Close the Front Cover.

8. Touch

4-22 Care and Maintenance

on the OCP to clear any error messages.

TH Handle

Paper Guide Tab

Trays 1, 2, and 3

Follow the steps below to clear paper from Trays 1, 2, and 3.

Tray 1

WARNING!

Do not open Tray 1 if the Fuser Unit is pulled out. T he printer may tip over causing personal injury or damage to the printer.

1. Open the tray and remove the jammed paper.

Tray 2 or 3

2. Close the tray.

3. Touch

1. Open the tray and remove the jammed paper.

2. Close the tray.

3. Touch

on the OCP to clear any error messages.

Care and Maintenance 4-23

Multi-bypass Tray

Follow the steps below to clear paper from the MBT.

1. Remove the jammed paper by pulling it out in the direction shown below.

2. Touch

on the OCP to clear any error messages.

High Capacity Feeder

Follow the steps below to clear paper from the optional HCF.

WARNING!

The table inside the HCF automatically descends when you open the door of the HCF. Do not allow anything to be c aught between the tabl e and the bottom of the HCF.

1. Open the door of the HCF and remove any jammed paper.

4-24 Care and Maintenance

2. T ake out the Top Cover and remove any jammed paper.

3. Return the Top Cover to its original position and close the door of the HCF.

4. Touch

on the OCP to clear any error messages.

Tab Stock Jam Recovery

If a jam occurs when the tab stock is in the paper path, follow the steps below to clear the printer and resume your print job. If there is no tab stock in the paper path, proceed as you woul d for any paper jam.

1. Clear the jammed paper and tab stock from the paper path.

2. Determine which tab in the set was affected by the jam.

3. Open the paper tray that contains the tab stock. Remove tab stock from the stack

until the tab position that jammed is on top. Close the paper tray.

4. Return the printer to the on-line position and your print job will resume

automatically.

Care and Maintenance 4-25

Cleaning the Printer

In order to maintain print quality, thoroughly clean the printer following the instructions below . When cleaning the printer, pay particular attention to the notes and cautions for safe maintenance.

CAUTION!

Power OFF the printer prior to cleaning. Do not use solvent on the printer. Using solvent may dissolve the plastic

and paint of the printer. Do not use cleaning solutions to clean inside and around the printer. Use

only a water-moistened cloth.

NOTE:

If the toner gets on your clothes, wipe it off with a dry cloth first and wash the clothes in COLD water. Be careful not to use hot water as it permits the toner to permeate into the fabric. Although the toner is nontoxic, avoid breathing toner particles.

Cleaning the Printer Covers

1. Wipe with a water-moistened, lint-free, soft cloth.

2. Dry with a clean, lint-free soft cloth.

4-26 Care and Maintenance

Cleaning the Inside of the Printer

1. Open the Front Cover.

2. Using a dry, lint-free cloth, clean inside the Front Cover by wipi ng any visible

toner away.

3. Close the Front Cover.

Cleaning Trays 1, 2 and 3, the MBT, and HCF

1. Open the tray and remove the paper.

2. Clean inside the tray, especially the corners, by wiping any visible toner away

with a dry lint-free cloth.

3. Load the paper back into the tray and close the tray.

Care and Maintenance 4-27

Cleaning the Toner Bottle Joint

1. Open the Toner Supply Cover.

2. Clean insi de the Toner Supply Co ver by w ip ing an y v isib l e to ner aw ay wi th a dr y,

lint-free cloth.

3. Close the Toner Supply Cover.

Cleaning the Conveyance Belt Area

1. Open the Front Cover.

2. Turn the TH Handle to the RELEASE position.

3. Remove the Drum Unit. Refer to page 4-12 for instructions.

Toner Supply Cover

Toner Hopper Unit

4. Clean the Paper Guide, TR Guide, and the Lower Stay (C) by wiping any visible

dust away with a dry lint-free cloth.

Lower Stay (C)

TH Handle

Paper Guide

TR Guide

5. Replace the Drum Unit.

6. Turn the TH Handle to the LOCK position.

7. Close the Front Cover.

4-28 Care and Maintenance

Cleaning the Toner Collector Bottle Area

1. Open the T one r Collector Bottle Cover and the Inner Cover.

2. Remove the Toner Collector Bottle.

3. Clean the Toner Collector Bottle Cover, Toner Collector Bottle Box, the surface

of the Bottle Shutter , and the Inner Co ver by wiping any visible toner away with a dry, lint-free cloth.

Bottle Shutter

Toner Collector Bottle Box

Inner Cover

4. Replace the Toner Collector Bottle.

Toner Collector Bottle Cover

Toner Bottle

5. Close the Inner Cover and the Toner Collector Bottle Cover.

Care and Maintenance 4-29

Handling and Storing Supplies and Con sum a bles

Paper

Proper handling and storing of paper are important to optimize the performance of the printer. For best results, follow the instructions below.

When Loading

Be careful not to damage, crease, or fold paper when handling.

Eliminate any damaged paper before loading paper into the tray.

Do not load different types of paper into the same tray.

Remove any paper previously loaded in the tray when loading new paper. Do not put new paper on the paper formerly loaded in the tray.

When Storing

Wrap the remaining paper to keep the proper moisture content.

Store the wrapped paper in an air-conditioned room. There should not be a significant temperature difference between a paper storage environment and a printer operating environment. It may cause paper jams.

When Paper Jams Frequently Occur

Replace the paper. Even if paper brands are same, characteristics may be slightly different due to different environmental storage conditions.

Turn over the paper in the tray. This should not be applied when using paper whose front side or back side is prearranged such as letterhead forms.

4-30 Care and Maintenance

Toner and Developer

Proper handling and storage of the toner bottle and developer bottle are important to optimize printer performance. For best results, follow the instructions below.

When Purchasing

Use only toner and developer which are specified for the printer . Print quality ma y be degraded and troubles may occ ur if using t oner and deve loper that does not meet the specification.

Store the toner bottle and developer bottle in a well air-conditioned place. If the temperature is over 104°F (40°C), the toner and developer may solidify. The recommended storing temperature is 14°F - 104°F (-10°C~40°C). The recommended relative humidity is 5% to 80%. Do not store for longer than 3 years after the date of manufacture.

Do not expose developer to the air. If exposed, developer may rust and degrade printing quality.

Care and Maintenance 4-31

4-32 Care and Maintenance

What This Chapter Provides

This contains the following information.

Guidelines Flowchart

Basic Troubleshooting Tips

General Printing Problems

Print Quality Problems

Duplex Printing Problems

OCP Display Messages

NOTE:

The following sections provide tro ubleshooting guidelines. If you are still unable to resolve a problem, contact your authorized service center.

Chapter 5

Troubleshooting

Troubleshooting 5-1

Guidelines Flowchart

Determine the type of problem.

The printer cannot be powered on.

Check if the main power distributor switch is on.

Check if the printer’s power switch is on.

The printer cannot be connected to the host system.

Check the device address definition at the host system. Correct if incorrect.

Check the cable connections to th e printer.

Problem with print quality.

Check paper, toner, or developer for its quality, storing, and handling conditions. Eliminate any possible causes. (See Chapter 3.)

Check if the internal parts of the printer are contaminated. Clean if contaminated. (See Chapter 4.)

Cannot perform print jobs because of a printer error.

Check the OCP error message and take the appropriate corrective action.

Contact service personnel if the trouble is not corrected with these guidelines.

5-2 Troubleshooting

Basic Troubleshooting Tips

The following are some common situations that can cause a variety of problems. Before you look for a specific problem use the tips in this list.

Check the power and all cables to the printer.

Check the printer OCP for information.

If possible, print the Status Page from the Reports menu and verify that the settings match your configuration.

Check the current status of the printer.

The current status appears on the OCP.

If used with a MicroPress Server, check the Status field in the DDP-MP main window.

If the printer is processing your job, the status message reflects this. If your print job does not appear in the status message, another user’s job may

be print ing be fore yours or the p rinte r may already hav e fini shed pr int ing you r job.

If your job is waiting to print, it appears in the list for the print queue.

Troubleshooting 5-3

General Printing Problems

If this happens Try this

Paper handling problems (jams)

Printer does not respond to a Print command

Message requests a paper size that you do not have

Status Page does not print

Print settings for your job output do not match the settings you gave

• Check pick rollers and clean area of problem paper source.

• Straighten paper stack of problem paper source.

• Try printing a Status Page from the Reports menu.

If you are able to print the Status Page but still cannot print a file from your computer, contact your system administrator or your authorized service/support center.

• Verify that you printed to the correct queue.

• If used with a MicroPress Server, check the DDP-MP terminal to verify

your job is in the queue and should be printing.

• If you are still unable to print, contact your system administrator.

1. Cancel the job .

2. Change the page size in the Print option of your application.

3. Resubmit the job.

• If the OCP shows a diagnostic or error message, take the appropriate corrective action.

• If the OCP is completely blank, shut down and restart the printer. When the printer reaches Ready status, try printing a Status Page from the Reports menu. If the Status Page still fails to print, contact your authorized service/support center.

• Verify that you did not override the setting for job in another place.

Print Quality Problems

If this happens Try this

Pages have toner streaks Cean the printer as described in Chapter 4.

Duplex Printing Problems

If this happens Try this

Duplex pages print upside down

Change the Duplex print option that specifies how the second image is placed relative to the first image.

5-4 Troubleshooting

OCP Display Messages

The OCP displays the printer status with 1- to 2-line messages. There are three types of messages: status, warning, and error messages. The following table lists the messages in alphabetical order. Each message is explained and a corrective action is given when applicable.

For information on messages not explained here, please refer to your option-specific user’s guide .

Message Description Corrective Action

Booklet Stacker Full Remove Booklets

Booklet Stacker Full Remove Paper E027

Call for Service Exxx or other text

Cle ari ng Err or Status message. Container x Top Cover Open

Close Cov er Container x V Path Cover Open

Close Cov er Creating Software Log

Deleting Jobs Developer Bottle Not Set

Set Developer Bottle E01E Developer Charge

E0A1 Developer Discharge

E0A2 Developer Error

Retry Exhausting E048 Developer Error

Retry Operation E047 Developer Mix End of Life

Replace Developer E012 Drum Unit End of Life

Replace Drum Unit E016 Drum Wrap Sensor Error

Clean Wrap Sensor E018 Drum Wrap

Remove Paper E118 Drum Wrap

Remove Paper E119 Duplex-Always Duplex-Always mode is enabled.

Self-explanatory. Remove booklets.

Self-explanatory. Remove booklets. Any “Call for Service ” mes sag e requires

a service call for problem resolution. Line 2 is the error code.

The top cover of the co ntaine r is o pen. x is the container number.

The v path cover of the container is open. x is the container number.

Status message. The printe r is creating the requested software log.

Status message. The selected jobs are being deleted from the print queue.

The developer bottle is not seated properly.

Replacement of the developer is running.

An error occurred when operating the developer.

An error occurred when replacing the developer mix.

The developer mixture needs to be exchanged.

The photoconductive drum needs to be replaced.

The drum wrap sensor level is abnormal.

Simplex paper is wrapped around the drum.

Duplex paper is wrapped around the drum.

Contact your authorized Service Technician and provide the error code displayed on the OCP.

Wait for the print er to return to a Ready state.

Close the cover.

Close the cover. Wait for the print er to return to a Ready

state. Wait for the print er to return to a Ready

state. Reseat the bottle. Wait for the print er to return to a Ready

state. Wait for the print er to return to a Ready

state. Retry . If the error occurs again, contact

an authorized Service Technician. Retry . If the error occurs again, contact

an authorized Service Technician. Replace developer. Printing will resume

when the de ve lo pe r i s re pl ac ed . Contact your authorized Service

Technician. Contact your authorized Service

Technician. Remove the jammed paper.

Remove the jammed paper. Contact your System Administrator for

additional information.

Troubleshooting 5-5

Message Description Corrective Action

Elevator Tray Paper Full Remove Paper E009

Elevator Tray Paper Full Remove Paper E00A

Enter new password

Enter new password again

Enter service password

Enter system password

Entrance Paper Guide Open Close Guide

Finisher Front Cover Open Close Cover E03F

Front Cover Open Close Cover E043

Fuser Unit End of Life Replac e Fuser Unit E015

Fuser Web End of Life Replac e Fuser We b E014

HCF Open Close Tray E023

HCF Top Cover Open Close Cover E046

Heater Off Mode Status message None Input Keycode Input Station Cover Open

Close Cover E044 Insufficient Disk Space

One Copy Job Invalid Booklet

Clear Paper Path Invalid Booklet

Cancel Job Invalid Combination #1

Cancel Job

The output tray of the Advanced Finisher is full.

Paper did not stack properly in the output tray of the Advanced Finisher.

Passwords are for use by System Administrators and Service Technicians only.

You must provide the service password to gain access to the selected menu item.

You must supply the system password to gain access to the selected menu item.

The Entrance Paper Guide is located behind Front Cover R o f th e Publish ing Finisher.

The front cover of the Advanced Finisher is open.

Self-explanatory. Close the cover.

The fuser unit needs to be replaced. The fuser cleaning web needs to be

replaced. The door of the high capa city feede r is

open. Self-explanatory. Close the cover.

A valid keycode is required to activate this feature.

The IS cover is also referred to as the vertical path cover.

There is not enough space for the requested operation. Only one copy is printed.

The Publishing Finisher cannot perform the operation.

Incorrect stacker choice requested. (Cannot deliver to Upper Tray from Inserter.)

Remove paper from the elevator tray.

Contact your System Administrator for additional information.

Contact your System Administrator if you need access to menu items that are password protected.

Close the guide com pletely, then close the cover.

Close the cover.

Contact your authorized Service Technician.

Close the door.

Contact your System Administrator or authorized Service Technician.

Close the cover.

Increase disk space or send job multiple times.

Remove the remaining paper.

Cancel the job.

5-6 Troubleshooting

Message Description Corrective Action

Invalid Combination #2 Cancel Job

Invalid Folder #xx Clear Paper Path

Invalid Folder #xx Cancel Job

Invalid Password

Invalid T ime Server Add re ss Invalid Value Incorrect value entered. Re-enter value.

LED Eraser Not Set Set Erase Lamp E080

Lifting Tray Name

Loading Fail Network Status message.

Loading Network Status message. Low on Front Staples Status message. Have replacement staples available.

Low on Rear Staples Status message. Have replacement staples available. Low Toner - Recovery

MBT Load xx E090

Network Load Failed Network connection error. Check the Ethernet cable of the NIC. Open Stacker Full The output tray is full. Remove the paper from the tray. Out of Front Staples

Load Staples Out of PF Front Staples

Load Staples Out of PF Rear Staples

Load Staples Out of Rear Staples

Load Staples Paper in Connecting Unit

Remove Paper E073 Paper in Duplex Path

Remove Paper E05C Paper in Fin Holding Path

Remove Paper Paper in Fin Sheet Path

Remove Paper Paper in Finisher

Remove Paper E064

Incorrect stacker choice requested: (Cannot deliver to Container Stacker from Inserter .)

The Booklet Finisher cannot perform the operation.

A valid password is requi re d to acce ss this area of the OCP.

Incorrect value in time server IP address field.

The LED eraser is not set. The specified tray is moving into the

feed position.

In process of supplying the toner.

E09A

The wrong paper size is loaded in the multi-bypass tray.

The front stapler unit of the Advanced Finisher is out of staples.

The front stapler unit of the Publishing Finisher is out of staples.

The rear stapler unit of the Publishing Finisher is out of staples.

The rear stapler unit of the Advanced Finisher is out of staples.

Paper jam in connecting unit of the Publishing Finisher.

Paper jam on return path 1. Remove the jammed paper.

Paper jam in holding path. Remove the jammed paper.

Paper jam in sheet path. Remove the jammed paper. Paper jam in entrance path of the

Advanced Finisher.

Cancel the job.

Remove the remaining paper and cancel the job.

Cancel the job. Retry password. If incorrect, contact

your System Administrator. Check the time server IP address via

the Web Utilities.

Contact your authorized Service Technician.

Status message. Wait for the printer to return to a Ready state.

Wait for the print er to return to a Ready state.

Load the MBT with the requested paper size.

Replace the front staple cartridge.

Replace the rear staple cartridge.

Remove the jammed paper.

Troubleshooting 5-7

Message Description Corrective Action

Paper in Finisher Remove Paper E065

Paper in Finisher Remove Paper E066

Paper in Finisher Remove Paper E067

Paper in Finisher Remove Paper E068

Paper in Fuser Remove Paper E070

Paper in Input Station Remove Paper E050

Paper in Input Station Remove Paper E051

Paper in Input Station Remove Paper E052

Paper in Input Station Remove Paper E072

Paper in Input Station Remove Paper E056

Paper in Open Stacker Paper in Paper Exit

Remove Paper E05E Paper in PF Entrance

Remove Paper E074 Paper in PF Exit

Remove Paper E079 Paper in PF Folder

Remove Paper E077 Paper in PF Puncher

Remove Paper E07A Paper in PF Stapler

Remove Paper E075 Paper in PF Stapler

Remove Paper E076 Paper in PF Trimmer

Remove Paper E078 Paper in Regist. Station

Remove Paper E057 Paper in Return Path

Remove Paper E05C Paper in Return Path

Remove Paper E05D Paper in Sheet Inserter 1

Remove Paper

Paper jam in exit path of th e Advanced Finisher.

Paper jam in bypass of the Advanced Finisher.

Paper jam in staple tray of the Advanced Finisher.

Paper jam in exit path of th e Advanced Finisher sub tray.

Paper jam in fuser unit. Remove the jammed paper.

Paper jam on IS path 1. Remove the jammed paper.

Paper jam on IS path 2. Remove the jammed paper.

Paper jam on IS path 3. Remove the jammed paper.

Paper jam on feed path of tray table 5. Remove the jammed paper.

Paper jam on IS timing path. Remove the jammed paper. Output from a previous print job is on

the tray. Paper jam on IS path 12. Remove the jammed paper.

Paper jam on IS path 21. Remove the jammed paper.

Paper jam on IS path 26. Remove the jammed paper.

Paper jam on IS path 24. Remove the jammed paper.

Paper jam on IS path 27. Remove the jammed paper.

Paper jam on IS path 22. Remove the jammed paper.

Paper jam on IS path 23. Remove the jammed paper.

Paper jam on IS path 25. Remove the jammed paper.

Paper jam on skew path. Remove the jammed paper.

Paper jam on return path 1. Remove the jammed paper.

Paper jam on return path 3. Remove the jammed paper.

Paper jam in insert tray 1. Remove the jammed paper.

Remove the jammed paper.

Remove the paper from the tray.

5-8 Troubleshooting

Message Description Corrective Action

Paper in Sheet Inserter 2 Remove Paper

Paper in Stacker x Remove Paper

Paper in Stacker x Top Remove Paper

Paper in Stacker x V Path Remove Paper

Paper in Switch Back Remove Paper E05B

Paper in Switch Back Remove Paper E05F

Paper in Transfer Station Remove Paper E05A

Paper Jam Connecting Unit Remove Paper E1EA

Paper Jam Connecting Unit Remove Paper E1F2

Paper Jam Container x Path y

Remove Paper Paper Jam Duplex Path

Remove Paper E194 Paper Jam Fin Bypass

Remove Paper Paper Jam Fin Exit

Remove Paper Paper Jam Fin Folder

Remove Paper Paper Jam Fin Sheet Path

Remove Paper Paper Jam Finisher

Remove Paper E1D0 Paper Jam Finisher

Remove Paper E1D1 Paper Jam Finisher

Remove Paper E1D2 Paper Jam Finisher

Remove Paper E1D3 Paper Jam Finisher

Remove Paper E1D4 Paper Jam Finisher

Remove Paper E1D5 Paper Jam Finisher

Remove Paper E1D6 Paper Jam Finisher

Remove Paper E1D7

Paper jam in insert tray 2. Remove the jammed paper. Paper jam in stacker. x is the stacker

number. Paper jam in stacker. x is the stacker

number. Paper jam on switch back path. Remove the jammed paper.

Paper jam on flip path. Remove the jammed paper.

Paper jam on drum. Remove the jammed paper. The paper did not get to the

connecting unit of the Publishing Finisher.

Paper jam in th e conn ecting unit of the Publishing Finisher.

Paper jam in containe r stacker. x is the container number, y is the path number.

Paper jam on return path 3. Remove the jammed paper.

Paper jam in finisher bypass. Remove the jammed paper.

Paper jam in finisher exit. Remove the jammed paper.

Paper jam in finisher folding unit. Remove the jammed paper.

Paper jam in finisher sheet path. Remove the jammed paper.

Paper jam in Advanced Finisher path. Remove the jammed paper.

Paper jam in Advanced Finisher path. Remove the jammed paper. Paper jam in stapler tray of Advanced

Finisher. Paper jam in the Advanced Finisher

exit. Paper jam in the bypass of the

Advanced Finisher. Paper jam in Advanced Finisher exit. Remove the jammed paper.

Remove the jammed paper.

Troubleshooting 5-9

Message Description Corrective Action

Paper Jam Finisher Remove Paper E1D8

Paper Jam Finisher Remove Paper E1D9

Paper Jam Fuser Remove Paper E128

Paper Jam Fuser Remove Paper E129

Paper Jam HCF Remove Paper E190

Paper Jam HCF Remove Paper E192

Paper Jam Input Station Remove Paper E181

Paper Jam Input Station Remove Paper E182

Paper Jam Input Station Remove Paper E185

Paper Jam Input Station Remove Paper E186

Paper Jam Input Station Remove Paper E189

Paper Jam Input Station Remove Paper E191

Paper Jam Input Station Remove Paper E193

Paper Jam Input Station Remove Paper E18A

Paper Jam Input Station Remove Paper E18B

Paper Jam MBT Remove Paper E18C

Paper Jam Paper Exit Remove Paper E134

Paper Jam Paper Exit Remove Paper E135

Paper Jam PF Entrance Remove Paper E1EB

Paper Jam PF Entrance Remove Paper E1F3

Paper Jam PF Exit Remove Paper E1F0

Paper Jam PF Exit Remove Paper E1F8

Paper Jam PF Folder Remove Paper E1EE

Paper jam in Advanced Finisher path. Remove the jammed paper. Paper jam in the exit sub tray of the

Advanced Finisher. Paper jam before flip path. Remove the jammed paper.

Paper jam on flip path. Remove the jammed paper.

Paper jam before IS path 5. Remove the jammed paper.

Paper jam on IS path 5. Remove the jammed paper.

Paper jam on IS path 1. Remove the jammed paper.

Paper jam before IS path 2. Remove the jammed paper.

Paper jam on IS path 2. Remove the jammed paper.

Paper jam before IS path 3. Remove the jammed paper.

Paper jam on IS path 3. Remove the jammed paper.

Paper jam on IS path 5. Remove the jammed paper.

Paper jam before IS path 5. Remove the jammed paper.

Paper jam before IS timing path. Remove the jammed paper.

Paper jam on IS timing path. Remove the jammed paper.

Paper jam before MBT timing path. Remove the jammed paper.

Paper jam before paper out path. Remove the jammed paper.

Paper jam on paper out path. Remove the jammed paper. Paper jam before Publishing Finisher

entrance. Paper jam in connecting unit of the

Publishing Finisher. Paper jam before Publishing Finisher

exit. Paper jam in Publishing Finisher exit. Remove the jammed paper. Paper jam bef ore the f olding u nit of the

Publishing Finisher.

Remove the jammed paper.

5-10 Troubleshooting

Message Description Corrective Action

Paper Jam PF Folder Remove Paper E1F6

Paper Jam PF Stapler Remove Paper E1F1

Paper Jam PF Stapler Remove Paper E1F9

Paper Jam PF Stapler Remove Paper E1EC

Paper Jam PF Stapler Remove Paper E1F4

Paper Jam PF Trimmer Remove Paper E1EF

Paper Jam PF Trimmer Remove Paper E1F7

Paper Jam Regist. Station Remove Paper E110

Paper Jam Regist. Station Remove Paper E111

Paper Jam Regist. Station Remove Paper E112

Paper Jam Regist. Station Remove Paper E113

Paper Jam Return Path Remove Paper E138

Paper Jam Return Path Remove Paper E139

Paper Jam Return Path Remove Paper E13A

Paper Jam Return Path Remove Paper E13B

Paper Jam Sheet Inserter 1 Remove Paper E1E0

Paper Jam Sheet Inserter 1 Remove Paper E1E1

Paper Jam Sheet Inserter 1 Remove Paper E1E2

Paper Jam Sheet Inserter 2 Remove Paper E1E5

Paper Jam Sheet Inserter 2 Remove Paper E1E6

Paper Jam Sheet Inserter 2 Remove Paper E1E7

Paper Jam Stacker Input Remove Paper

Paper Jam Stacker x Remove Paper

Paper jam in the folding unit of the Publishing Finisher.

Paper jam before stapling unit of the Publishing Finisher.

Paper jam in stapling unit of the Publishing Finisher.

Paper jam before stapling unit of the Publishing Finisher.

Paper jam in stapling unit of the Publishing Finisher.

Paper jam before trimming unit of the Publishing Finisher.

Paper jam in trimming unit of the Publishing Finisher.

Paper jam before skew path (simplex). Remove the jammed paper.

Paper jam on skew path (simplex). Remove the jammed paper.

Paper jam before skew path (duplex). Remove the jammed paper.

Paper jam on skew path (duplex). Remove the jammed paper.

Paper jam before return 1 path. Remove the jammed paper.

Paper jam on return 1 path. Remove the jammed paper.

Paper jam before return 2 path. Remove the jammed paper.

Paper jam on return 3 path. Remove the jammed paper.

Self-explanatory. Remove the jammed paper.

Paper jam in stacker input. Remove the jammed paper. Paper jam in stacker. x is the stacker

number.

Remove the jammed paper.

Troubleshooting 5-11

Message Description Corrective Action

Paper Jam Stacker x Top Remove Paper

Paper Jam Stacker x V Path Remove Paper

Paper Jam Switch Back Remove Paper E130

Paper Jam Switch Back Remove Paper E131

Paper Jam Tray 1 Remove Paper E180

Paper Jam Tray 1 Remove Paper E183

Paper Jam Tray 2 Remove Paper E184

Paper Jam Tray 2 Remove Paper E187

Paper Jam Tray 3 Remove Paper E188

Paper Jam Tray 3 Remove Paper E18D

Paper Out HCF Load xxx E005

Paper Out MBT Load xxx E004

Paper Out Sheet Inserter 1 Load xxx E006

Paper Out Sheet Inserter 2 Load xxx E007

Paper Out Tray 1 Load xxx E001

Paper Out Tray 2 Load xxx E002

Paper Out Tray 3 Load xxx E003

Paper Out Tray Name Paper Skew Duplex Path

Remove Paper E154 Paper Skew HCF

Remove Paper E155 Paper Skew MBT

Remove Paper E153 Paper Skew Tray 1

Remove Paper E150 Paper Skew Tray 2

Remove Paper E151

Paper jam in stacker. x is the stacker number.

Paper jam before switch back path. Remove the jammed paper.

Paper jam on switch back path. Remove the jammed paper.

Paper jam before IS 1 path. Remove the jammed paper.

Paper jam on IS 1 path. Remove the jammed paper.

Paper jam before IS 2 path. Remove the jammed paper.

Paper jam on IS 2 path. Remove the jammed paper.

Paper jam before IS 3 path. Remove the jammed paper.

Paper jam on IS 3 path. Remove the jammed paper. The high capacity feeder is out of

paper. xxx is the paper size. The multi-bypass tray is out of paper.

xxx is the paper size. Sheet inserter 1 is out of paper. xxx is

the paper size. Sheet inserter 2 is out of paper. xxx is

the paper size. Tray 1 is out of paper. xxx is the paper

size. Tray 2 is out of paper. xxx is the paper

size. Tray 3 is out of paper. xxx is the paper

size. The specified paper tray is out of

paper. Skewed paper in duplex path. Remove the jammed paper.

Skewed paper in HCF tray. Remove the jammed paper.

Skewed paper in MBT tray. Remove the jammed paper.

Skewed paper in tray 1. Remove the jammed paper.

Skewed paper in tray 2. Remove the jammed paper.

Remove the jammed paper.

Load the requested paper in the HCF.

Load the requested paper in the MBT. Load the requested paper in sheet

inserter 1 of the Publishing Finisher. Load the requested paper in sheet

inserter 2 of the Publishing Finisher. Load the requested paper in tray 1.

Load the requested paper in tray 2.

Load the requested paper in tray 3.

Load paper into the tray.

5-12 Troubleshooting

Message Description Corrective Action

Paper Skew Tray 3 Remove Paper E152

Pause/Offline The printer was taken offline. Touch4to return to Ready status. PF Front Cover C Open

Close Cover E032 PF Front Cover L Open

Close Cover E031 PF Front Cover R Open

Close Cover E030 PF Top Cover L Open

Close Cover E033 PF Top Cover R Open

Close Cover E034

PM Counter Exceeded

PM Counter Warning

Printing xxx / yyy

Processing

Ready

Resetting

Self Cleaning Status message. Sheet Inserter 1 Open

Close Tray E025 Sheet Inserter 2 Open

Close Tray E026

Sleep Mode

Stacker x Basket Not Set Check Basket

Stacker x Basket Size Change Basket

Stacker x Front Cover Open Close Cover

Stacker x Mixed Paper Empty Basket

Skewed paper in tray 3. Remove the jammed paper.

The specified cover of the Publishing Finisher is open.

The printer has printed more than 400,000 pages. Service maintenance is required.

The printer has printed more than 390,000 pages.

Status message. Displays the number of copies printed / the number of copies requested.

Status message. The printe r is processing print job data.

The printer has warmed up and initialized and is idle while waiting for data.

Status message. The printe r is resetting the configuration.

Self-explanatory. Close the tray.

Self-explanatory. Close the tray. The Energy Save time has been

reached and the printer is in energy saving mode.

The stacker basket is not seated properly. x is the stacker number.

The stacker basket is the wrong size for the requested paper type. x is the stacker number.

Self-explanatory. Close the cover. The stacker contains paper from a

previous job.

Close the cover.

Contact your authorized Service Technician.

Be aware that preventative service maintenance is required at 400K pages.

Wait for the print er to return to a Ready state.

None.

Wait for the printer to return to Ready state.

Wait for the print er to return to a Ready state.

Touch the OCP to initialize the printer.

Reseat the basket.

Change the basket.

Remove the paper.

Troubleshooting 5-13

Message Description Corrective Action

Stacker x Paper Full Remove Paper

Stacker x Top Cover Open Close Cover

Stacker x V Path Cover Open Close Cover

Sub Tray Cover Open Close Cover

Sub Tray Paper Full Remove Paper

Switch Back Cover Open Close Cover E045

Toner Collector Bottle Full Replace Bottle E010

Toner Collector Not Set Check Toner Bottle E01D

Toner Low Add Toner

Toner Out Supply Toner E011

Tray 1 Open Close Tray E020

Tray 1, 2, or 3 Open Self-explanatory. Close the tray. Tray 1, 2, or 3

Load xxx E090 Tray 1, 2, or 3

Load xxx Tray 2 Open

Close Tray E021 Tray 3 Open

Close Tray E022 Trimming Trash Box Full

Empty Box E028 Trimming Trash Box Not Set

Check Box Trimming Unit Not Set

Check Unit Wait Status message.

Waiting for data

Warming up

The stacker is full. x is the stacker number.

The top cover of the indicated stacker is open. x is the stacker number.

The V path cover of the indicated stacker is open. x is the stacker number.

Self-explanatory. Close the cover.

Self-explanatory. Remove the paper.

Self-explanatory.

Self-explanatory. Replace the toner collector bottle. The toner collector bottle is not seated

properly. Print quality will diminish until toner is

replenished. The toner supply is empty Supply toner.

Self-explanatory. Close the tray.

The wrong paper size is loaded in the tray.

The specified tray needs paper.

Self-explanatory. Close the tray.

Self-explanatory. Close the tray. The trimming trash box of the

Publishing Finisher is full. The trimming trash box of the

Publishing Finisher is not seated properly.

The trimming unit of the Publishing Finisher is not seated properly.

Status message. May appear if: 1) a large file is being processed, 2) the network connection is slow , or 3) a print job was not terminated correctly.

Status message. Displayed during the power up cycle.

Remove the paper.

Close the cover.

Close the switch back cover (on the left side of the printer).

Reseat the bottle.

Supply toner.

Load the specified tray with the requested paper size.

Empty the box.

Reseat the box.

Reseat the trimming unit. Wait for the print er to return to a Ready

state.

Wait for the printer to return to Ready state.

Wait for the printer to reach a Ready state.

5-14 Troubleshooting

Booklet Finisher Error Codes (Option)

When Invalid Booklet#xx or Invalid Folder #xx is displayed on the OCP , cancel the job and remove any remaining paper.Refer to the applicable error code in the table below for a description of the problem. Resubmit the job after taking the appropriate corrective action.

ErrorCode

(#xx)

#01 Single sheet booklet required. #02 Mixed paper sizes requested in booklet. #03 Uncollated set booklet required.

Booklet

#04

#05 FaceUp requested. #10 Insert tray requested without Publishing Finisher present. #11 Saddle Stitch requested without Publishing Finisher present. #12 Invalid request for transparencies or labels in booklet. #13 Invalid custom paper code requested for booklet. #14 Unsupported paper code requested for booklet. #15 Incorrect stacker requested for booklet (must be Booklet Stacker or AUTO). #16 Incorrect stacker requested for Saddle Stitch booklet.

The print job is over 16 sheets or the thickness of the paper is over 1.7 mm. Folding The print job is over 3 sheets or the thickness of the paper is over 0.3 mm.

Description

#17 Trimming requested without Booklet Stacker and Saddle Stitch. #18 Tab Stock paper requested from an inserter tray.

The following paper sizes and weights can be used when creating a booklet to be Saddle Stitched.

Paper Size

: B5 (SEF), A4 (SEF), B4 (SEF), A3 (SEF), Letter (SEF), Folio (SEF), Legal (SEF), Ledger (SEF), and Custom Size.

Custom Size: Leading Edge (Width): 8.27 inch (210.0 mm) to 12.0 inch (304.8 mm). Side Edg e (Length) : 7.2 inch (182.0 mm) t o 18.0 inc h (457.2 mm).

Paper Weight: Bond: 16 to 53 lb (60 to 199 g/m2). Index: 90 to 110 lb (163 to 199 g/m

Troubleshooting 5-15

5-16 Troubleshooting

Ricoh DDP, DDP 70, DDP 70e, DDP 92 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User’s Guide

Table of Contents

About This Manual

Introduction

Audience

Manual Conventions

For More Information

Customer Suppor t

Supplies Or dering

Spare Parts Orderin g

What This Chapter Provides

Printer Overview

Printer Features

I/O Configurations

Operator Control Panel

External View of the Printer (70 ppm )

External View of the Printer (9 2ppm)

Internal View of the Printer

What This Chapter Provides

Operator Control Panel

OCP Description

Menu Structure

Using the Menu Screen s

Main Menu

Printer Menu

Setup Menu

Reports Me nu

Finisher Menu for the Book let Fin isher (92 pp m only)

Finisher Menu for the Publ ishing Fi nisher

Finisher Menu for the Container Stacker

Password s

What This Chapter Provides

Paper Handling

Paper

Paper Weights

Unacceptable Paper

Storing Paper

Paper Size s, Paper Types, and Printer Inp u t Trays

Loading Paper

Loading Paper in Tray 1

Loading Paper in Tray 2 or 3

Loading Paper into the MBT

Loading Paper into the HCF

Loading Special Media

Setting the Custom Paper Size Values

Setting the Tray Adjust Values

What This Chapter Provides

Care and Maintenance

Replacing Consumab le s

Adding Toner

Replacing the T oner Collector Bottle

Replacing the Developer Mix

Replacing the Drum Unit

Replacing the Fuser Cleaning Web

Replacing Staples

Clearing Paper Jams

Vertical Path Cover

Switch Back Area

Paper Feed Block Area

Trays 1, 2, and 3

Multi-bypass Tray

High Capacity Feeder

Tab Stock Jam Recovery

Cleaning the Printer

Cleaning the Printer Covers

Cleaning the Inside of the Printer

Cleaning Trays 1, 2 and 3, the MBT, and HCF

Cleaning the Toner Bottle Joint

Cleaning the Conveyance Belt Area

Cleaning the Toner Collector Bottle Area

Handling and Storing Supplies and Con sum a bles

Paper

Toner and Developer

What This Chapter Provides

Troubleshooting

Guidelines Flowchart