Ricoh Aries-P1.5 Technical Bulletin

Technical Bulletin PAGE: 1/5

Model: Aries-P1.5

Date: 04-Oct-10

No.: RM077001h

Subject: Firmware Release Note: Engine

Prepared by: T. Miyamoto

From: 1st PP Tech Service Sect., PP Tech Service Dept.

Classification:

Troubleshooting
Mechanical
Paper path

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

Product Safety Other (Firmware)

Tier 2

Version

Program No.

Effective Date

Availability of RFU

1.009:16

M0775253B

January 2014 production

Not available

1.008:16

M0775253A

January 2013 production

Not available

1.007:16

M0775253

June 2012 production

Not available

1.006:16

M0775252E

July 2011 production

Not available

1.005:16

M0775252D

May 2011 production

Not available

1.004:16

M0775252C

April 2011 production

Not available

1.003:16

M0775252B

February 2011 production

Not available

1.000A:16

M0775252A

1st Mass production

Not available

Version

Modified Points or Symptom Corrected

1.009 :16

Specification changes:

1. To meet the Energy Star Ver2.0 standards, ITB alignment control
values are no longer stored on the NVRAM during monochrome
printing.

2. Higher reliability against SC39x (drum-lock); machine warm-up
following a forced termination is performed after activating the
development motor.

3. Higher reliability against Jam 170 when alternately running A3/DLT

and A4/LT staple jobs.
NOTE
When applying this firmware, make sure to upgrade the firmware for
SR5020 to Ver.3.19 (P/N:D4345620N) or newer.

Reissued: 09-Jan-14

RTB Reissue

The items in bold italics have been added.

This RTB has been issued to announce the firmware release information for the Engine.

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Technical Bulletin PAGE: 2/5

Model: Aries-P1.5

Date: 04-Oct-10

No.: RM077001h

Version

Modified Points or Symptom Corrected

1.008 :16

Modified Points
Support for both ProC901 and ProC901 PLUS

Following Firmware need to be updated together.

Part number

Version

Web Support

M0776083A

1.04

Engine

M0775253A

1.008:16

System

M0776081A

2.00

1.007:16

Modified Points

1. Improvement for shockjitter

2. Improvement for removing JAM037

3. Countermeasure against SC621

4. Countermeasure against SC453

5. Improvement for mis-display of SR5020 JAM

6. Countermeasure against displaying "Now printing" while adjusting the
fusing temperature

7. Countermeasure against jam in SR5020 soon after recovering from pause
during stapling, and irregular paper stock.

When the flywheel is added to the machine for a countermeasure against the
shockjitter, following SP need to be changed together.
SP2-992-001: 0.0 -> 0.5
SP2-993-001: 0 -> 1

Following Firmware need to be updated together

Part number

Version

Web Support

M0776083

1.03.1

Engine

M0775253

1.007:16

System/Copy

M0776081

1.07

1.006:16

Modified Points

- JAM for following situation has been fixed
decurler setting is changed for every sheet, and paper is feed from
different tray every sheet.
Eg. 1st sheet from tray 1 go through upper pass of decurler
2nd sheet from tray 3 go through lower pass of decurler
3rd sheet from tray 1 go through upper pass of deculer again <-- JAM

- Order of signal from SR5020 has been modified to prevent the lost of

SR5020 setting

- PM counter for thermistor can be cleared

Following firmware need to be upgraded together

Part number

version

Engine

M0775252E

1.006:16

System/Copy

M0776091E

1.04

Websys

M0776093C

1.02

Reissued: 09-Jan-14

Technical Bulletin PAGE: 3/5

Model: Aries-P1.5

Date: 04-Oct-10

No.: RM077001h

Version

Modified Points or Symptom Corrected

Ope Panel CHN

M0776387

1.05

Ope Panel NA

M0776385C

1.05

Ope Panel EU

M0776386C

1.05

Language

M0776390B

1.04

Network Support

M0776692C

7.12

1.005:16

Modified Points

- Early web cleaning indication has been fixed

- fuser unit PM counter is corresponding to several fusing unit to prevent

fusing belt from wearing away

- Countermeasure for 2 output checks, waste toner could clog and disable

the function of the toner collection coil, which could result in breakage of
the gear rotating the waste toner transport coil, and toner leakage.

- Following adjustable range has been changed in Web Image Monitor
Erase Margin Adj Leading Edge
Erase Margin Adj Trailing Edge
Minimum setting 0.0 --> -6.0

Following firmware need to be upgraded together

Part number

Version

Engine

M0775252D

1.005:16

System/Copy

M0776091D

1.03

Websys

M0776093B

1.01

Ope Panel NA

M0776385B

1.04

Ope Panel EU

M0776386B

1.04

Language

M0776390A

1.03

1.004:16

Modified Points
Bugs in menu items in Custom Paper Setting Advanced Setting are fixed.

Item Menu No. 03 "Pickup Assist Setting"
Item Menu No. 15 "Paper Transfer Feed Speed Adjustment"

Bug which has been fixed
Even the No. 03 "Pickup Assist Setting"was set as OFF, inside the machie,
"Pickup Assist Setting" was set to auto setting; therefore, depending on Paper
weight and Paper Size, "Pickup Assist Setting"
was activated.

Even the No 15 "Paper Transfer Feed Spped Adjustment" was set as

0.0, PTR was not moving at the correct speed

Apply Condition for Creo Controller

Please use Creo Controller Ver 1.003:16 or older.

Reissued: 09-Jan-14

Technical Bulletin PAGE: 4/5

Model: Aries-P1.5

Date: 04-Oct-10

No.: RM077001h

Version

Modified Points or Symptom Corrected

1.003:16

Modified Points
＜Specification Changes＞

1. Creo controller is supported.

2. New function has been added to avoid decrease in productivity which
occurs when frequently activating/deactivating the units involving image
creation.

SP2-908-001 Deactivating image creation｜Extend deactivation time ON/OFF
SP2-908-002 Deactivating image creation｜Time extended

This function is not available on System Firmware 1.01 or older.
It will become available when the System Firmware is upgraded.

(Firmware Version: TBA)

3. Saddle-stitching is available with custom paper sizes on the Plockmatic.
(Available when connected to the Creo controller)

4. Potential control has been modified to avoid the problem of ID exceeding
the upper limit when powering on the machine.

＜Fixes＞

1. Problem of decrease in print speed when saddle-stitching SRA3 on the
Booklet Finisher (SR5020) has been fixed.

2. Problem of the printer halting and disabled to resume from an error when
saddle-stitching in duplex on the Plockmatic has been fixed.

3. Problem of the printer disabled to warm-up and recover from a jam or
open-door status has been fixed.

4. Problem of indicating incorrect jam locations in the downstream peripherals
when the configuration consists of both Booklet Trimmer (TR5020) and
Stacker (SK5010) has been fixed.

Apply condition:
Firmwares below to be applied together as a set.

Program Name

Program No.

Version

System

M0776091B

1.01

Network Support (NCS)

M0776092B

7.11

Engine

M0775252B

1.003:16

* Update to the following versions is required for all peripherals listed below.

Program No.

Version

SR5000

B8305102S

V02.030:62

SR5020

D4345620K

V03.160:08

TR5020

D4555510D

V15.280:16

Note

- Make sure to update the peripherals in order of proximity to the main
frame.

- Do not update consecutively by selecting several peripherals

1.000A:16

1st Mass production

Reissued: 09-Jan-14

Technical Bulletin PAGE: 1/2

Reissued: 12-Jul-11

Model: Aries-P1.5 Date: 04-Oct-10 No.: RM077002b

RTB Reissue

The items in bold italics have been corrected.

Subject: Firmware Release Note: Language Install Prepared by: H. Kawamura
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other (Firmware) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

This RTB has been issued to announce the firmware release information for the

Language Install.

Version Program No. Effective Date

1.04 M0776390B July 2011 Production

1.03 M0776390A May 2011 production

1.01 M0776390 1st Mass production

Version Modified Points or Symptom Corrected

1.04 Modified Points

- In the Paper Library, Advanced setting for paper created from "*Not

Programmed" can be adjusted.

- When replacing GW-Controller, data saved to paper library can be

restored.

- On the operation panel, Paper Library screen, some words have

been changed.

・ Recall Paper Library
・ Program/Change/Delete Custom Paper

Following firmware need to be upgraded together

→

Paper Library

→

Engine M0775252E 1.006:16
System/Copy M0776091E 1.04
Websys M0776093C 1.02
Ope Panel CHN M0776387 1.05
Ope Panel NA M0776385C 1.05
Ope Panel EU M0776386C 1.05
Language M0776390B 1.04
Network Support M0776692C 7.12

Part number version

Custom Paper

Technical Bulletin PAGE: 2/2

Reissued: 12-Jul-11

Model: Aries-P1.5 Date: 04-Oct-10 No.: RM077002b

Version Modified Points or Symptom Corrected

1.03 Modified point

- fuser unit PM counter is corresponding to several fusing unit to prevent
fusing belt from wearing away

Following firmware need to be upgraded together

Part number Version
Engine M0775252D 1.005:16
System/Copy M0776091D 1.03
Websys M0776093B 1.01
Ope Panel NA M0776385B 1.04
Ope Panel EU M0776386B 1.04
Language M0776390A 1.03

1.01 1st Mass production

Technical Bulletin PAGE: 1/3

Reissued: 11-Jul-11

Model: Aries-P1.5 Date: 04-Oct-10 No.: RM077003b

RTB Reissue

The items in bold italics have been corrected.

Subject: Firmware Release Note: OpePanel.EXP Prepared by: H. Kawamura
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other (Firmware) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

This RTB has been issued to announce the firmware release information for the

OpePanel.EXP.

For US Models

Version Program No. Effective Date

1.05 M0776385C July 2011 production

1.04 M0776385B May 2011 production

1.01 M0776385A 1st Mass production

For EU Models

Version Program No. Effective Date

1.05 M0776386C July 2011 Production

1.04 M0776386B May 2011 production

1.01 M0776386A 1st Mass production

For CHN Models

Version Program No. Effective Date

1.05 M0776387 1st Mass production

Technical Bulletin PAGE: 2/3

Reissued: 11-Jul-11

Model: Aries-P1.5 Date: 04-Oct-10 No.: RM077003b

For US Models

Version Modified Points or Symptom Corrected

1.05 Modified Points

- In the Paper Library, Advanced setting for paper created from "*Not
Programmed" can be adjusted.

- When replacing GW-Controller, data saved to paper library can be
restored.

- On the operation panel, Paper Library screen, some words have
been changed.

- Recall Paper Library -> Paper Library

- Program/Change/Delete Custom Paper -> Custom Paper

Following firmware need to be upgraded together

Part number Version
Engine M0775252E 1.006:16
System/Copy M0776091E 1.04
Websys M0776093C 1.02
Ope Panel CHN M0776387 1.05
Ope Panel NA M0776385C 1.05
Ope Panel EU M0776386C 1.05
Language M0776390B 1.04
Network Support M0776692C 7.12

1.04 Modified point

- fuser unit PM counter is corresponding to several fusing unit to prevent
fusing belt from wearing away

Following firmware need to be upgraded together

Part number Version
Engine M0775252D 1.005:16
System/Copy M0776091D 1.03
Websys M0776093B 1.01
Ope Panel NA M0776385B 1.04
Ope Panel EU M0776386B 1.04
Language M0776390A 1.03

1.01 1st Mass production

Technical Bulletin PAGE: 3/3

Reissued: 11-Jul-11

Model: Aries-P1.5 Date: 04-Oct-10 No.: RM077003b

For EU Models

Version Modified Points or Symptom Corrected

1.05 Modified Points

- In the Paper Library, Advanced setting for paper created from "*Not
Programmed" can be adjusted.

- When replacing GW-Controller, data saved to paper library can be
restored.

- On the operation panel, Paper Library screen, some words have
been changed.

- Recall Paper Library -> Paper Library

- Program/Change/Delete Custom Paper -> Custom Paper

Following firmware need to be upgraded together

Part number Version
Engine M0775252E 1.006:16
System/Copy M0776091E 1.04
Websys M0776093C 1.02
Ope Panel CHN M0776387 1.05
Ope Panel NA M0776385C 1.05
Ope Panel EU M0776386C 1.05
Language M0776390B 1.04
Network Support M0776692C 7.12

1.04 Modified point

- fuser unit PM counter is corresponding to several fusing unit to prevent
fusing belt from wearing away

Following firmware need to be upgraded together

Part number Version
Engine M0775252D 1.005:16
System/Copy M0776091D 1.03
Websys M0776093B 1.01
Ope Panel NA M0776385B 1.04
Ope Panel EU M0776386B 1.04
Language M0776390A 1.03

1.01 1st Mass production

For CHN Models

Version Modified Points or Symptom Corrected

1.05 1st Mass production

Technical Bulletin PAGE: 1/2

Reissued: 12-Jul-11

Model: Aries-P1.5 Date: 04-Oct-10 No.: RM077004b

RTB Reissue

The items in bold italics have been corrected.

Subject: Firmware Release Note: Network Support Prepared by: H.Kawamura
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other (Firmware) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

This RTB has been issued to announce the firmware release information for the Network

Support.

Version Program No. Effective Date

7.12 M0776092C July 2011 production

7.11 M0776092B February 2011 production

7.10 M0776092A 1st Mass production

Version Modified Points or Symptom Corrected

7.12 Modified Points

- If SSDP = Active (Web ImageMonitor > Configuration > Network

Security), a high load on the CPU might result in Web ImageMonitor
locking up.

- LP with an external controller will lose network connectivity. This

only occurred if the network settings were changed repeatedly and
the LP's "NetWare" setting was already "Active" (before the network
settings were changed).

- The LP icon might not be shown in the Windows "Network" dialogue

if SSDP is enabled. This affected Windows Vista, 2008/R2, and 7.

- The device might lose network connectivity if SSDP is enabled.

Network connectivity could be temporarily restored after a power
cycle.

Following firmware need to be upgraded together

Engine M0775252E 1.006:16
System/Copy M0776091E 1.04
Websys M0776093C 1.02
Ope Panel CHN M0776387 1.05
Ope Panel NA M0776385C 1.05
Ope Panel EU M0776386C 1.05
Language M0776390B 1.04
Network Support M0776692C 7.12

Part number version

Technical Bulletin PAGE: 2/2

Reissued: 12-Jul-11

Model: Aries-P1.5 Date: 04-Oct-10 No.: RM077004b

Version Modified Points or Symptom Corrected

7.11 Symptom corrected:

1. Scan to SMB fails if the file submitted to the DFS folder in the destination
and the file of the same name exist in the DFS folder.

2. If Windows Authentication is enabled, printing a large number of copies of
a job might take longer than might typically be expected

3. Chunk Transfer Encoding over an IPP port might results in print jobs
being reset.

7.10 1st Mass production

Reissued: 22-Feb-13

T

echnical Bulletin

PAGE: 1/2

Model:

Aries-P1.5

Date:

04-Oct-10

No

.: RM077005d

RTB Reissue

The items in bold italics have been corrected.

Subject:

From:

Classification:

Firmware Release Note: Web Support

1st PP Tech Service Sect., PP Tech Service Dept.

Troubleshooting

Mechanical

Paper path

Product Safety Other (Firmware) Tier 2

Prepared by:

Part information

Electrical

Transmit/receive

T. Miyamoto

Action required

Service manual revision

Retrofit information

This RTB has been issued to announce the firmware release information for the Web

Support.

Version Program No. Effective Date Availability of RFU

1.04 M0776083A January 2013 production Not Available

1.03.1 M0776083 May 2012 production Not Available

1.02 M0776093C June 2011 production Not Available

1.01 M0776093B May 2011 production Not Available

1.00 M0776093A 1st Mass production Not Available

Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
”Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

1.04 Modified Points
Support for both ProC901 and ProC901 PLUS

Following Firmware need to be updated together.

Part number Version
Web Support M0776083A 1.04
Engine M0775253A 1.008:16
System M0776081A 2.00

1.03.1 Modified Points

1. Improvement for shockjitter

2. Improvement for removing JAM037

3. Countermeasure against SC621

4. Countermeasure against SC453

5. Improvement for mis-display of SR5020 JAM

6. Countermeasure against displaying "Now printing" while adjusting the

fusing temperature

7. Countermeasure against jam in SR5020 soon after recovering from pause

during stapling, and irregular paper stock.

When the flywheel is added to the machine for a countermeasure against the
shockjitter, following SP need to be changed together.

Reissued: 22-Feb-13

T

echnical Bulletin

PAGE: 2/2

Model:

Aries-P1.5

Version Modified Points or Symptom Corrected

SP2-992-001: 0.0 -> 0.5
SP2-993-001: 0 -> 1

Following Firmware need to be updated together

Part number Version
Web Support M0776083 1.03.1
Engine M0775253 1.007:16
System/Copy M0776081 1.07

1.02 Modified Point
In the Paper Library, Advanced setting for paper created from "*Not
Programmed" can be adjusted.

Following firmware need to be upgraded together

Part number Version
Engine M0775252E 1.006:16
System/Copy M0776091E 1.04
Websys M0776093C 1.02
Ope Panel CHN M0776387 1.05
Ope Panel NA M0776385C 1.05
Ope Panel EU M0776386C 1.05
Language M0776390B 1.04
Network Support M0776692C 7.12

1.01 Modified Points

- Early web cleaning indication has been fixed

- fuser unit PM counter is corresponding to several fusing unit to prevent

fusing belt from wearing away

- Countermeasure for 2 output checks, waste toner could clog and disable

the function of the toner collection coil, which could result in breakage of
the gear rotating the waste toner transport coil, and toner leakage.

- Following adjustable range has been changed in Web Image Monitor

Erase Margin Adj Leading Edge
Erase Margin Adj Trailing Edge
Minimum setting 0.0 --> -6.0

Following firmware need to be upgraded together

Part number Version
Engine M0775252D 1.005:16
System/Copy M0776091D 1.03
Websys M0776093B 1.01
Ope Panel NA M0776385B 1.04
Ope Panel EU M0776386B 1.04
Language M0776390A 1.03

1.00 1st Mass production

Date:

04-Oct-10

No

.: RM077005d

Reissued: 22-Feb-13

T

echnical Bulletin

PAGE: 1/3

Model:

Aries-P1.5

Date:

04-Oct-10

No

.: RM077006g

RTB Reissue

The items in bold italics have been added.

Subject:

From:

Classification:

Firmware Release Note: System

1st PP Tech Service Sect., PP Tech Service Dept.

Troubleshooting

Mechanical

Paper path

Product Safety Other (Firmware) Tier 2

Prepared by:

Part information

Electrical

Transmit/receive

T. Miyamoto

Action required

Service manual revision

Retrofit information

This RTB has been issued to announce the firmware release information for the System.

Version Program No. Effective Date Availability of RFU

2.00 M0776081A January 2013 production Not available

1.07 M0776081 May 2012 production Not available

1.06 M0776091G April 2012 Production Not available

1.05 M0776091F September 2011 Production Not available

1.04 M0776091E July 2011 Production Not available

1.03 M0776091D May 2011 Production Not available

1.02 M0776091C May 2011 Production Not available

1.01 M0776091B February 2011 production Not available

1.00 M0776091A 1st Mass production Not available

Note: Definition of Availability of RFU via @Remote

“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

2.00 Modified Points
Support for both ProC901 and ProC901 PLUS

Following Firmware need to be updated together.

Part number Version
Web Support M0776083A 1.04
Engine M0775253A 1.008:16
System M0776081A 2.00

1.07 Modified Points

1. Improvement for shockjitter

2. Improvement for removing JAM037

3. Countermeasure against SC621

4. Countermeasure against SC453

5. Improvement for mis-display of SR5020 JAM

6. Countermeasure against displaying "Now printing" while adjusting the

fusing temperature

Reissued: 22-Feb-13

T

echnical Bulletin

PAGE: 2/3

Model:

Aries-P1.5

Version Modified Points or Symptom Corrected

7. Countermeasure against jam in SR5020 soon after recovering from pause

during stapling, and irregular paper stock.

When the flywheel is added to the machine for a countermeasure against the
shockjitter, following SP need to be changed together.
SP2-992-001: 0.0 -> 0.5
SP2-993-001: 0 -> 1

Following Firmware need to be updated together

Part number Version
Web Support M0776083 1.03.1
Engine M0775253 1.007:16
System/Copy M0776081 1.07

1.06 Modified Points
Able to saddle stitch custom size paper using Plockmatic/COLUMBIA

EFI version need to upgrade together with following patch when applying this
firmware
1-1B0MG8

1.05 Modified Points

- Add the function to confirm the paper catalog version

1.04

Modified Points

- In the Paper Library, Advanced setting for paper created from "*Not
Programmed" can be adjusted.

- When replacing GW-Controller, data saved to paper library can be
restored.

- On the operation panel, Paper Library screen, some words have been
changed.

- Recall Paper Library -> Paper Library

- Program/Change/Delete Custom Paper -> Custom Paper

- Version of Paper library can be checked

Following firmware need to be upgraded together

Engine M0775252E 1.006:16
System/Copy M0776091E 1.04
Websys M0776093C 1.02
Ope Panel CHN M0776387 1.05
Ope Panel NA M0776385C 1.05
Ope Panel EU M0776386C 1.05
Language M0776390B 1.04
Network Support M0776692C 7.12

Part number version

Date:

04-Oct-10

No

.: RM077006g

Reissued: 22-Feb-13

T

echnical Bulletin

PAGE: 3/3

Model:

Aries-P1.5

Version Modified Points or Symptom Corrected

1.03 Modified Points

- Early web cleaning indication has been fixed

- fuser unit PM counter is corresponding to several fusing unit to prevent
fusing belt from wearing away

Following firmware need to be upgraded together

Part number Version

Engine M0775252D 1.005:16
System/Copy M0776091D 1.03
Websys M0776093B 1.01
Ope Panel NA M0776385B 1.04
Ope Panel EU M0776386B 1.04
Language M0776390A 1.03

1.02 Modified Point
Counting method for Printer has been changed

1.01 <Fixes>

1. Problem of "key mark" for indicating Apply Auto Paper Select: NO,

disappear when the paper was set to the tray has been fixed.

2. JAM clearance animation was fixed.

3. Problem of indicating incorrect jam locations in the downstream

peripherals when the configuration consists of both Ring Binder RB 5000
and Stacker (SK5010) has been fixed.

Apply condition:
Firmwares below to be applied together as a set.

Program Name Program No. Version
System M0776091B 1.01
Network Support (NCS) M0776092B 7.11
Engine M0775252 1.003:16

* Update to the following versions is required for all peripherals listed below.

Program No. Version
SR5000 B8305102S V02.030:62
SR5020 D4345620K V03.160:08

TR5020 D4555510D V15.280:16
Note
Make sure to update the peripherals in order of proximity to the main frame.
Do not update consecutively by selecting several peripherals

1.00 1st Mass production

Date:

04-Oct-10

No

.: RM077006g

Technical Bulletin PAGE: 1/2

Model: Aries-P1.5/C1.5 Date: 25-Oct-10 No.: RM077007

Subject: Latest firmware version List Prepared by: N.Iida
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

This RTB has been issued to announce the firmware versions applied to the 1st mass
production of the Aries-P1.5/C1.5. Firmwares are available from the Download Center.
Please refer to the table ‘Peripheral Devices’ described on the following page for
peripheral devices installed with the Aries-P1.5/C1.5.

Aries-P1.5

Program Name Firmware No. Version Note
System M0776091A Ver.1.00
Engine M0775252A Ver.1.000A:16
Websys M0776093A Ver.1.00
OpePanel(NA) M0776385A Ver.1.01
OpePanel(EU) M0776386A Ver.1.01
Language M0776390 Ver.1.01
NCS M0776092A Ver.7.10

Aries-C1.5

Program Name Firmware No. Version Note
System/Copy D0956091A Ver.1.00.1
Engine D0955252A Ver.1.000A:16
Scanner D0956097A Ver.01.10
Websys D0956093A Ver.1.00.1
WebUapl D0956095A Ver.1.00.19
OpePanel(NA) M0776395A Ver.1.01
OpePanel(EU) M0776396A Ver.1.01
Language M0776391 Ver.1.01
NCS D0956092A Ver.7.10
NFA D0956096A Ver.1.00

Color controller E41

Soft ware System version Parts number Note
System soft ware V1.0 M3916740
User soft ware V1.0 M3916730

Color controller E81

Soft ware System version Parts number Note
System soft ware V1.0 M3926740
User soft ware V1.0 M3926730

Technical Bulletin PAGE: 2/2

Model: Aries-P1.5/C1.5 Date: 25-Oct-10 No.: RM077007

The firmware versions in the following table are required for proper operation of the unit.
Please prepare the firmware in advance to perform the update upon site installation.

Note
 Peripheral devices must be updated from the units installed closest to the mainframe.

Power cycle the mainframe after updating each peripheral.

 Make sure to check the notes described in the release note before updating the

peripheral devices.

Peripheral Devices

Devices Firmware No. Version Note
Finisher SR5020 D4345620J Ver.03.140:08
Finisher SR5000 B8305102R Ver.02.000:61
High Capacity Stacker SK5000
1st
High Capacity Stacker SK5000
2nd
Cover Interposer Tray CI5010 B8355510H Ver.03.010:46
Z-Folding Unit ZF4000 B6605552 Ver 2.14 ROM replacement required

Perfect Binder GB5000
P-Binder_B1
P-Binder_B2
P-Binder_B3
P-Binder_B4
P-Binder_B5
Ring Binder RB5000
Ring Binder_B1
Ring Binder_B2
Trimmer Unit TR5020 D4555510C

Buffer Pass Unit Type 5000 M3791702C Ver.02.030:05

D4475104H_up Ver.02.270:09

D4475104H_down Ver.02.270:09

for update.
ROM p/n B6605552

D3915020E
D3915070D
D3915730A
D3915120C
D3915170C

D3925510G
D3925520C

Ver.0.320:11
Ver.0.220:00
Ver.1.19
Ver.0.160:00
Ver.0.28:00

Ver 01.310:04
Ver 01.060:01

Ver15.270：15

Technical Bulletin PAGE: 1/3

Reissued:27-Apr-11

Model: Aries-P1.5/C1.5 Date: 25-Oct-10 No.: RM077008c

RTB Reissue

The items in bold italics were corrected or added.

Subject: Paper Libraly Data for AriesP1.5/C1.5 Prepared by: H. Kawamura
From: 1st PP Service Planning Sec., PP Service Planning
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

This RTB has been issued to announce the release of the data files (xxx.mqp) and the
Media List used for the Paper Library on the Aries-P1.5/C1.5.

MQP files and Media Lists are confidential information.

About the Media List

Media have been evaluated under 4 categories, “Image Quality”, “Image Performance”,
“Feed Performance” and “Others”, which are ranked in 4 levels (A+, A, B, and C). The
lowest rank from among the 4 categories becomes the overall evaluation rank for each
media.

About the MQP file

The MQP file only contains data for media ranked either ‘A+’ or ‘A’. Installing the MQP file
into the Aries–P1.5/C1.5 will enable application of the media from the Paper Library.

Rank

A+

A
B
C

Good results, no remarks. (Better than the product spec) (Only Image Quality)
Good results, no remarks. (Product Spec)
Note the remarks. Customers must be aware of the remarks.

Not recommended.

Description

Example of media evaluation results:

Overall

A
B

Image Quality

A A A A
B A B A

Image

Permanence

Feed

Performance

Others

C

C A A A

Technical Bulletin PAGE: 2/3

Reissued:27-Apr-11

Model: Aries-P1.5/C1.5 Date: 25-Oct-10 No.: RM077008c

Media List & MQP file

The Media List and MQP file have been uploaded onto the GKM support site Tier2 under
the title “Pro C901and 901S Media List/Paper Library Data” in the ‘Summary’ column.
Download the latest version from the GKM, and install the MQP file when setting up the
machine.

[NA] Release Date : 27th Apr 2011

Summary : Pro C901and 901S Media List/Paper Library Data for North America
Media List : ProC901_C901S Media List for NA(Rev.6).xls
MQP file : ProC901_Printer_NA_Rev6.mqp

ProC901S_Copier_NA_Rev6.mqp

[EU] Release Date : 27th Apr 2011

Summary : Pro C901and 901S Media List/Paper Library Data for EU
Media List : ProC901_C901S Media List for EU(Rev.7).xls
MQP file : ProC901_Printer_EU_Rev7.mqp

ProC901S_Copier_EU_Rev7.mqp

[AP] Release Date : 27th Apr 2011

Summary : Pro C901and 901S Media List/Paper Library Data for AP
Media List : ProC901_C901S Media List for AP(Rev.7).xls
MQP file : ProC901_Printer_AP_Rev7.mqp

ProC901S_Copier_AP_Rev7.mqp

NOTE

 The Printer model and the Copier model use different MQP files; no interchangeability.

Install the correct MQP file for the machine. The software is designed to reject the
installation if the MQP file is not for the correct machine.

 The MQP file does not incorporate regional restrictions. Reinstall the file if you

installed a file for an incorrect region.

 The MQP file name must be renamed upon installation. Refer to ‘Installation

Procedure: Paper Library’ described on the following page.

Technical Bulletin PAGE: 3/3

Reissued:27-Apr-11

Model: Aries-P1.5/C1.5 Date: 25-Oct-10 No.: RM077008c

Installation Procedure: Paper Library

1. Create a folder on the SD card, and name the folder "mqp".

2. Copy the MQP file onto the "mqp" folder, and then rename the copied file "library.mqp".

3. Make sure the mainframe is turned off.

4. Insert the SD card containing the "library.mqp" file into the upper SD card slot on the
controller.

5. Turn on the mainframe.

6. Enter SP5-711-001, and then press "Execute" on the control panel.

7. Press "Execute" again on the control panel.

8. Wait for the message “Completed” to appear, and then Press "OK". Exit the SP mode.

9. Turn off the mainframe, and then remove the SD card from the controller.

Technical Bulletin PAGE: 1/1

Model: Aries-P1.5/C1.5 Date: 08-Nov-10 No.: RM077009

Subject: Change the PM Yield of Fusing Belt Prepared by: Hiroaki Matsui
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

GENERAL

As mentioned in the service manual, the PM yield of the fusing belt is prescribed as 400k.
However, the operation panel indicates the yield of 800k.

SOLUTION

F/W will be modified to indicate the correct PM yield of 400k.
For a temporary solution until the fixed f/w is released, please change the value from 800k
to 400k in SP7951-118 (Page Counter:End Std Value Fusing Belt) when installing the
machine on-site.

Technical Bulletin PAGE: 1/1

Model: Aries-P1.5/C1.5 Date: 16-Nov-10 No.: RM077010

Subject: Manual Correction for Aries-P1.5/C1.5 Air Separator

SP

Prepared by: Hidetoshi Kawamura

From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

The Service Manual for Aries-P1.5/C1.5 was corrected

• On pages from 355 to 357

Air Separator Setting (From SP 1-901-101 to SP 1-901-124), in the service manual, it is
written as following.

0: No air blowing
1: Normal air blowing
2: Low air blowing

Correction

Air Separator Setting (From SP 1-901-101 to SP 1-901-124)
0: No air blowing

1: Normal air blowing
Setting “2” is no longer used; therefore, please do not use setting “2”

If “2” is used, air will not blow from the air separator.

Technical Bulletin PAGE: 1/2

Model: Aries-P1.5 / C1.5 Date: 06-Dec-10 No.: RM077011

Subject: Removal of the RoHS decal - China Market Prepared by: H.Matsui
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

Please be notified that this RTB is targeted only for the China market.

GENERAL

Some of the Aries-P1.5 (ProC901) that did not require the attachment of the decals/labels
indicating conformity to the RoHS directive were falsely attached with the decals/labels
and shipped to China.

SOLUTION

Please peel off and remove the following 3 decals/labels on your next service visit or new
site installation for the affected units described below.

1 H5554492A

Decal : ROHS : CHN : 10 : 20mm

2 H5554496A

Label : ROHS : CHN : date : 40mm

3 G1787776

Decal : CMIIT : CHN : AEGIS

Affected Units (Total of 10 units)

Product

Description

Pro C901 M07729

Product

Description

Serial Numbers Number of

T010100001 ～ T010100003
T010110001 ～ T010110007

affected units

3
7

Technical Bulletin PAGE: 2/2

Model: Aries-P1.5 / C1.5 Date: 06-Dec-10 No.: RM077011

The 2 decals and 1 label are attached to the locations shown in the diagram below.

H5554492A Decal : ROHS : CHN : 10 : 20mm

H5554496A Label : ROHS : CHN : date : 40mm

G1787776 Decal : CMIIT : CHN : AEGIS

Technical Bulletin PAGE: 1/2

Model: Aries-P1.5/C1.5 Date: 21-Dec-10 No.: RM077012

Subject: Counter Display Prepared by: Hidetoshi Kawamura
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

The Service Manual for Aries-P1.5/C1.5 was corrected

• On pages 603 in the appendix

• SP 5045 “Accounting Counter”

Correction
Original
NOTE: The counting method can be changed only once, regardless of whether the counter
value is negative or positive.

Correction
NOTE: Aries-P1.5: The counting method can be changed only once, regardless of whether
the counter value is negative or positive.
Aries C1.5: The counting method can be changed many times, regardless of whether the
counter value is negative or positive.

Original
SP5041-001 Counter Method  0: Developer

1: Prints

Correction
SP5041-001 Counter Method  0: Developer
1: Prints

2: Coverage
3: Not used

4: Not used
5: Developer (A3/DLT & Larger)

6: Prints (A3/DLT & Larger)
Please change the setting of Counter Method by following the contract type with the
customer.

Note

 Default Counter Method settings are different between Aries P1.5 and Aries C1.5.
Aries P1.5’s default setting is set as: SP 5041-001-1, “Prints” and it can be only changed
once
Aries C1.5’s default setting is set as: SP-5041-001- 0, “Developer” and it can be changed
many times.
 Supplementary explanation of “Developer (A3/DLT & Larger)” and “Prints (A3/DLT &

Larger)”

Technical Bulletin PAGE: 2/2

Model: Aries-P1.5/C1.5 Date: 21-Dec-10 No.: RM077012

-“Developer (A3/DLT & Larger)” displays, SP 5041-001-0, “Developer” and Developer
counter raised by using A3/DLT or larger size.

-“Prints (A3/DLT & Larger)” displays, SP 5041-001-1, “Prints” and Print counter raised by
using A3/DLT or larger size.
 Difference from Aegis P1/C1
On Aegis, (A3/DLT & Larger) displays the sum of FC A3/DLT & Larger and BW A3/DLT &
Larger
On Aries, (A3/DLT & Larger) displays FC A3/DLT & Larger and BW A3/DLT & Larger
separately.

Technical Bulletin PAGE: 1/2

Model: Aries-P1.5/C1.5 Date: 09-Jun-11 No.: RM077013a

RTB Reissue

The items in bold italics were added.

Subject: Hot Roller Modification Prepared by: H. Matsui
From: 1st PP Service Planning Sec., PP Service Planning
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

General

The Hot Roller installed in the fusing unit of the Aries was found with a defect in which the rubber
covering the hot roller was shifted. (See the photo below)

Cause

The defect was caused by a fault in the manufacturing process where the rubber was not heated to
the prescribed time and was not hardened enough.

Solution

Manufacturing and check processes have been revised to prevent the fault.
A New part number has been registered for the Hot Rollers manufactured under the revised
processes.

NOTE

 The defective Hot Rollers were installed ONLY in the fusing units stocked as spare service

parts, which have all been replaced with the proper hot roller.

 Aries machines in stock are all installed with the proper hot roller regardless of the hot roller p/n.

(The hot roller p/n could be the former M0774105 but is not defective.)

 Please DO NOT USE the hot roller registered with the p/n M0774105 if procured separately as

a service part.

Old part

number

M0774105 HOT ROLLER

M0774160 HOT ROLLER:PRESS FIT

New part

number

Description Q’ty Int Page Index Note

1 X/0 137 3

Photo showing the “shift
of the rubber” of a
defective Hot Roller

Technical Bulletin PAGE: 2/2

Model: Aries-P1.5/C1.5 Date: 09-Jun-11 No.: RM077013a

Notes on the Old Hot Roller (M0774105) and the New Hot Roller (M0774160)
Some of the old Hot Rollers (M0774105) installed in the Pro C901/C901s of the initial

production could be found with a “spacer” attached to the core to compensate for
the deviation in the core size.

Please dispose of this spacer, if found, together with the Hot Roller when replacing
this old hot roller with a new Hot Roller.

The spacer is not needed for the new Hot Roller (M0774160) because the core size
of the new Hot Roller is precise.

HOT ROLLER

Spacer

GEAR:Z70:HOT ROLLER

Technical Bulletin PAGE: 1/1

Model: Aries-P1.5/C1.5 Date: 19-Jan-11 No.: RM077014

Subject: Apply auxiliary tray for SR5020 Prepared by: H. Matsui
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

Information in this RTB applies only to the NA market.

General

When the Booklet Finisher (SR5020) is in use with ProC901/C901s, coated thin paper fed out to
the finisher shift tray could result in poor stacking or jam.

Reason: High friction between the shift tray and coated thin paper
Solution: Attach the following auxiliary part to the finisher shift tray.

Part Number Description

D4349901 MODIFICATION :Tray: Auxiliary : Stack

Please note that the Booklet Finisher registered with S/N V5301200075 or newer includes this
auxiliary tray as an accessory.
The auxiliary tray should be used in the following conditions:

 S/N of the Booklet Finisher is V5301200075 or older
 Booklet Finisher is connected to Pro C901/C901s
 Paper type is “Coated & Thin”
 Poor stacking on the shift tray

Attaching the Auxiliary Tray:

1. Press the “Stop” button on the Booklet Finisher.

2. If any, remove paper from the shift tray.

3. Pull out the extension tray.

4. Align the projection on the auxiliary tray with the back fence.

5. Press the “Stop” button to resume printing.

Technical Bulletin PAGE: 1/1

Model: Aries-P1.5/C1.5 Date: 24-Jan-11 No.: RM077015

Subject: Paper Library Data Version Check Prepared by: J. Kobayashi
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path

Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

General

This RTB has been issued to inform you that SP 5711-201 and SP 5711-202 (Paper
Library Data version check) are currently inaccessible and will not function.
Software design modification will be carried out to effectuate these SPs.

Modification Schedule

Schedule for software design modification is yet determined.
We will make an additional announcement as soon as the modification schedule is fixed.

Description in the Field Service Manual

SP5711-201 and SP 5711-202 are used to check the Paper Library Data version as
described in the following section of the D095/M077 Field Service Manual:

Installation > Mainframe > Installation > Paper Library Data

6. Make sure that the data version of the SD card is newer than the data version of the flash ROM

on the controller. If not, prepare the latest data version of the Paper Library on an SD card.

• The version of the data on the SD card can be checked with SP5711-202

• The version of the data in the flash ROM on the controller can be checked with SP5711-201.

Technical Bulletin PAGE: 1/2

Model: Aries-P1.5/C1.5 Date: 28-Jan-11 No.: RM077016

Subject: Force Print Feature Prepared by: J. Kobayashi
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path

Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

General

This RTB has been issued to inform you that Force Print, which is documented in NPLI
(New Product Launch Information) as a new feature of EFI’s Fiery System9, is currently
not supported by EFI as a specification.
EFI will support Force Print on the Aries-P1.5/C1.5 after evaluating and verifying its
performance on the Taurus, the upcoming model.

Modified Software Release Information

Release of the modified software is currently planned as follows:

- Software release by EFI to Ricoh : Early March, 2011

- Patch release by Ricoh to field : Early April, 2011

Force Print from Command Work Station

Force Print is a conventional feature available on Ricoh printers and is operated on the
control panel.
However, when operated from Command Work Station (CWS) the Force Print dialog box
(Figure 1) will open but will result in another dialog box (Figure 2), and disables completion
of the process.

Figure 1 below shows the dialog box that displays the mis-matching error jobs when
selecting Force Print on CWS.

Figure 1

Technical Bulletin PAGE: 2/2

Model: Aries-P1.5/C1.5 Date: 28-Jan-11 No.: RM077016

Figure 2 below shows the actual error:

 Paper Tray information does not appear in the blue box under “Document default”.
 The “OK” button is invalid.

Paper Tray information is not displayed.

The dialog box will remain open even after
selecting “Document default” and clicking “OK”.

Figure 2

To close the dialog box, click “X” or “Send to Hold”.

Technical Bulletin PAGE: 1/3

Model: Aries-P1.5/C1.5 Date: 15-Feb-11 No.: RM077017

Subject: Notice for Exhasuting Developer Prepared by: H. Kawamura
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path

Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

General

This RTB has been issued to inform you the procedure for exchanging the developer from
the development unit. By following the procedure in the service manual, developer in the
development unit may not be exchanged completely; therefore, please follow the following
procedure when replacing the developer.

Cause

Incomplete developer exhaust
The valve for exhausting the developer does not open properly; therefore, the developer
may not exhaust completely.

Incomplete developer fill
The developer may clog the exit of the developer bottle and it may not go into the
development unit completely.

Procedure

Developer Exhaust

1. Set the empty developer bottle on the development unit, and select the color from SP

2-255-001

2. Check the Developer Exhaust Results from SP 2-255-009 to 2-255-012

3. Re-exhaust the developer and reselect the color from SP 2-355-001.
Whenever, exhausting the developer, please exhaust it twice
NOTE: For a development unit with a listed serial number, please re-exhaust the
developer again, making it 3 times in total for the first time developer is exhausted.)

4. If the developer bottle feels light, please re-exhaust the developer.
Developer Fill

1. Before opening the plastic bag, shake the bottle few times.

2. Execute “developer fill” and select the color from SP 2-256-001

3. While filling the developer, apply vibration.
NOTE: When applying vibration constantly, push the developer bottle slightly so that the

Technical Bulletin PAGE: 2/3

Model: Aries-P1.5/C1.5 Date: 15-Feb-11 No.: RM077017

developer bottle moves about 3mm either side of the bottle as shown below.

Serial numbers of machines that contains development units without countermeasure
T0100880001 to T0100880018
T0100890001 to T0100890009
T0100980001 to T0100980051
T0100990001 to T0100990037
T0101000001 to T0101000003
T0101080001 to T0101080027
T0101090001 to T0101090044
T0101100001
T0101180001 to T0101180016
T0101190001 to T0101190019
V9901000001 to V9901000003
V9901100001

Serial numbers of development units (service parts) that are without countermeasure

K10SA0080001 to K10SA0080006

Yellow

K10SA0090001 to K10SA0090002
K10SA0100001 to K10SA0100035
K10SB0080001 to K10SB0100006

Magenta

K10SB0090001 to K10SB0090002
K10SB0100001 to K10SB0100035
K10SC0080001 to K10SC0080006

Cyan

K10SC0090001 to K10SC0090002
K10SC0100001 to K10SC0100035
K10SE0080001 to K10SE0080006

Black

K10SE0090001 to K10SE0090002
K10SE0100001 to K10SE0100035

Technical Bulletin PAGE: 3/3

Model: Aries-P1.5/C1.5 Date: 15-Feb-11 No.: RM077017

Location of the serial number of the development unit

Technical Bulletin PAGE: 1/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

Subject: Manual Correction for Aries-P1.5/C1.5 SC information Prepared by: Hidetoshi Kawamura
From: PPBG Service Planning Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety Other ( ) Tier 2

Part information
Electrical
Transmit/receive

Action required
Service manual revision
Retrofit information

The Service Manual for Aries-P1.5/C1.5 has been corrected, and corrections are indicated
in red

• Appendix from page 117 to 131

• Appendix from page 133 to 149

• Appendix from page 182 to 203

Technical Bulletin PAGE: 2/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

Correction

Page 117 to 131

Technical Bulletin PAGE: 3/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

Service Call Tables - 4-2

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

469 D

ITB cleaning motor lock error
The machine detects an error of the ITB cleaning motor while it is

rotating.

 Harness to the ITB cleaning motor disconnected
 Overload to the ITB cleaning motor
 ITB cleaning motor defective

1. Check the harness connection to the ITB cleaning motor.

2. Remove the obstacle that affects the ITB cleaning motor.

3. Replace the ITB cleaning motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

470 ITB rotation error (Speed error)

The machine detects a big speed difference while the ITB drive
motor is rotating.

 Overload on the ITB drive motor (ITB cleaning blade rolled in)

or motor defective

-01 D

 Defective belt speed sensor
 Dirty or broken encoder for the belt speed sensor

1. Check or replace the ITB drive motor.

2. Check the harness connection, or replace the belt speed
sensor.

3. Clean the encoder for the belt speed sensor.

ITB rotation error (Measurement error)
The machine detects a data error from the belt speed sensor.

 Overload on the ITB drive motor (ITB cleaning blade rolled in)

or motor defective

-02 D

 Defective belt speed sensor
 Dirty or broken encoder for the belt speed sensor

1. Check or replace the ITB drive motor.

2. Check the harness connection, or replace the belt speed
sensor.

3. Clean the encoder for the belt speed sensor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

471 D ITB skew adjustment error: time out

Technical Bulletin PAGE: 4/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

The machine cannot complete the ITB centering control for 120
seconds after the ITB motor has started rotating.

 Belt centering roller out of home position
 ITB motor rotation sensor defective
 Belt centering roller sensor defective
 Belt centering roller motor defective

1. Execute "Clearing SC471/475/476". ( "Clearing SC 471,

475 or 476" under "Troubleshooting" chapter in the Field
Service Manual.)

2. Replace the ITB motor rotation sensor.

3. Replace the belt centering roller sensor.

4. Replace the belt centering roller motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

472 D

Belt centering roller HP error
 The belt centering roller sensor does not detect the belt

centering roller at HP during initialization.

 The belt centering roller sensor still detects the belt centering

roller at HP after the belt centering roller motor has started
rotating.

 Belt centering roller sensor detective
 Belt centering roller motor defective

1. Replace the belt centering roller sensor.

2. Replace the belt centering roller motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

473 D

ITB skew error
The machine detects the ITB skew error.

 ITB abnormal
 Belt centering roller out of home position
 ITB motor rotation sensor defective
 Belt centering roller sensor defective
 Belt centering roller motor defective

1. Reinstall the ITB in the opposite direction or replace it.

2. Execute "Clearing SC471/475/476". ( "Clearing SC 471, 475

or 476" under "Troubleshooting" chapter in the Field Service
Manual.)

3. Replace the ITB motor rotation sensor defective.

4. Replace the belt centering roller sensor.

5. Replace the belt centering roller motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Technical Bulletin PAGE: 5/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

474 D

ITB position error 1
The belt centering sensor detects an ITB position error.

 ITB abnormal
 Belt centering roller out of home position
 ITB motor rotation sensor defective
 Belt centering roller sensor defective
 Belt centering roller motor defective

1. Reinstall the ITB in the opposite direction or replace it.

2. Execute "Clearing SC471/475/476". ( "Clearing SC 471, 475
or 476" under "Troubleshooting" chapter in the Field Service
Manual.)

3. Replace the ITB motor rotation sensor defective.

4. Replace the belt centering roller sensor.

5. Replace the belt centering roller motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

475 A

ITB position error 2
The belt overrun front sensor detects an ITB position error.

 Belt overrun sensor: front defective
 ITB abnormal or worn
 Belt centering roller out of home position
 ITB motor rotation sensor defective
 Belt centering roller sensor defective
 Belt centering roller motor defective

1. Replace the belt overrun sensor: front.

2. Reinstall the ITB in the opposite direction or replace it.

3. Execute "Clearing SC471/475/476". ( "Clearing SC 471, 475
or 476" under "Troubleshooting" chapter in the Field Service
Manual.)

4. Replace the ITB motor rotation sensor defective.

5. Replace the belt centering roller sensor.

6. Replace the belt centering roller motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

476 A

ITB position error 3
The belt overrun rear sensor detects an ITB position error.

 Belt overrun sensor: rear defective
 ITB abnormal or worn
 Belt centering roller out of home position
 ITB motor rotation sensor defective
 Belt centering roller sensor defective
 Belt centering roller motor defective

Technical Bulletin PAGE: 6/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

1. Replace the belt overrun sensor: rear.

2. Reinstall the ITB in the opposite direction or replace it.

3. Execute "Clearing SC471/475/476". ( "Clearing SC 471, 475
or 476" under "Troubleshooting" chapter in the Field Service
Manual.)

4. Replace the ITB motor rotation sensor defective.

5. Replace the belt centering roller sensor.

6. Replace the belt centering roller motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

477 D

PTR motor lock error
The machine detects an error of the PTR motor while it is

rotating.

 PTR cleaning blade flipped or overloaded
 PTR drive overloaded
 PTR motor defective

1. Check or replace the PTR unit.

2. Check or replace the PTR motor

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

479 D

PTR position error
The PTR lift sensor detects an error of the PTR lift motor while it

is rotating.

 PTR lift sensor detective
 PTR lift motor defective

1. Check or replace the PTR lift sensor.

2. Check or replace the PTR lift motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

480 C

ITB feed-back counter error
The ITB feed-back sensor detects an error of the ITB feed-back

encoder counter.

 Noise

This SC does not affect the machine's operation. This is for
analytical use only.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Waste toner transport motor 1: Lock error 485 D
The machine detects an error of the waste toner transport motor

1 while it is rotating.

Technical Bulletin PAGE: 7/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Harness loose or disconnected
 Waste toner transport motor 1 defective
 Blocking in the toner collection tube to the waste toner bottle.

1. Check the harness connection.

2. Replace the waste toner transport motor 1.

3. If necessary, unblock the toner transport path.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

486 D

Waste toner transport motor 2: Lock error
The machine detects an error of the waste toner transport motor

2 while it is rotating.

 Harness loose or disconnected
 Blocking in the toner collection tube to the waste toner bottle.
 Waste toner transport motor 2 defective

1. Check the harness connection.

2. Replace the waste toner transport motor 2.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

489 D

Waste toner transport motor 2 sensor error
The machine detects an error of the waste toner transport motor

2.

 Blocking in the toner collection tube to the waste toner bottle.
 Waste toner transport motor 2 defective
 Waste toner transport motor 2 sensor defective

1. Check or replace the waster toner bottle.

2. Replace the waster toner transport motor 2

3. Replace the waster toner transport motor 2 sensor

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-001

D

Charge unit cleaning motor K error
The machine detects a short or open signal of the coil in the
charge unit cleaning motor K (black).
 Harness from IOB 1 to this motor short, broken or

disconnected

 Coil in this motor short or open

1. Check the harness connection.

2. Replace the harness.

3. Replace the charge corona unit cleaning motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

D

-002

Charge unit cleaning motor C error 490
The machine detects a short or open signal of the coil in the
charge unit cleaning motor C (cyan).

Technical Bulletin PAGE: 8/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Possible causes are same as SC490-001.
Countermeasures are same as SC490-001.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-003

D

Charge unit cleaning motor M error
The machine detects a short or open signal of the coil in the
charge unit cleaning motor M (magenta).
 Possible causes are same as SC490-001.
Countermeasures are same as SC490-001.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-004

D

Charge unit cleaning motor Y error
The machine detects a short or open signal of the coil in the
charge unit cleaning motor Y (yellow).
 Possible causes are same as SC490-001.
Countermeasures are same as SC490-001.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-005

D

Drum motor K error
The machine detects a short or open signal of the coil in the drum
motor K (black).
 Harness from IOB 1 to this motor short, broken or

disconnected

 Coil in this motor short or open

1. Check the harness connection.

2. Replace the harness.

3. Replace the drum motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-006

D

Drum motor C error
The machine detects a short or open signal of the coil in the drum
motor C (cyan).
 Possible causes are same as SC490-005.
Countermeasures are same as SC490-005.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-007

D

Drum motor M error
The machine detects a short or open signal of the coil in the drum
motor M (magenta).
 Possible causes are same as SC490-005.
Countermeasures are same as SC490-005.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Technical Bulletin PAGE: 9/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-008

D

Drum motor Y error
The machine detects a short or open signal of the coil in the drum
motor Y (yellow).
 Possible causes are same as SC490-005.
Countermeasures are same as SC490-005.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-009

D

IITB black lift motor error
The machine detects a short or open signal of the coil in the ITB
black motor.

 ITB drawer incorrectly set
 Harness from IOB 2 to this motor short, broken or

disconnected

 Coil in this motor short or open

1. Check if the ITB drawer is correctly set.

2. Check the harness connection.

3. Replace the harness.

4. Replace the ITB black lift motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-010

D

ITB color lift motor error
The machine detects a short or open signal of the coil in the ITB
color motor.

 ITB drawer incorrectly set
 Harness from IOB 2 to this motor short, broken or

disconnected

 Coil in this motor short or open

1. Check if the ITB drawer is correctly set.

2. Check the harness connection.

3. Replace the harness.

4. Replace the ITB color lift motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-011

D

Belt centering motor error
The machine detects a short or open signal of the coil in the belt
centering motor.

 ITB drawer incorrectly set
 Harness from IOB 2 to this motor short, broken or

disconnected

 Coil in this motor short or open

1. Check if the ITB drawer is correctly set.

2. Check the harness connection.

3. Replace the harness.

4. Replace the belt centering motor.

Technical Bulletin PAGE: 10/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-012

D

ITB drive motor error
The machine detects a short or open signal of the coil in the ITB
drive motor.

 ITB drawer incorrectly set
 Harness from IOB 2 to this motor short, broken or

disconnected

 Coil in this motor short or open

1. Check if the ITB drawer is correctly set.

2. Check the harness connection.

3. Replace the harness.

4. Replace the ITB drive motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

490

-013

D

PTR lift motor error
The machine detects a short or open signal of the coil in the PTR
lift motor.

 ITB drawer incorrectly set
 Harness from RCB to this motor short, broken or disconnected
 Coil in this motor short or open

1. Check the harness connection.

2. Replace the harness.

3. Replace the PTR lift motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
492 D TD sensor K error
493 D TD sensor C error
494 D TD sensor M error
495 D TD sensor Y error

 The TD sensor for a color determines that no developer is in

the development unit at TD sensor initialization.

 The TD sensor for a color does not detect a normal output

from the development unit during printing.

 No developer in the development unit
 Agitation auger defective

1. Check or reinstall developer in the development unit.

2. Replace the development unit.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
496

C MUSIC sensor: Front LED adjustment error

-011

-012 C MUSIC sensor: Center LED adjustment error

-013 C MUSIC sensor: Rear LED adjustment error

The LED adjustment for the front, center or rear MUSIC sensor

fails at the Vsg adjustment.

Technical Bulletin PAGE: 11/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 ID/MUSIC sensor unit shutter defective
 Harness of sensor unit disconnected or broken
 Front, center or rear MUSIC sensor defective

1. Check the harness and connection.

2. Replace the ID/MUSIC sensor unit.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
496

C MUSIC sensor: Front patterns error 1

-014

-015 C MUSIC sensor: Center patterns error 1

-016 C MUSIC sensor: Rear patterns error 1
The front, center or rear MUSIC sensor detects the less number
of the MUSIC patterns on the ITB.

 Sensor harness disconnected or broken
 LD board(s) defective
 Image transferring to the ITB insufficient

1. Check the harness and connection.

2. Replace the laser unit(s).
Note: If one of SC250 to SC257 has occurred before, you can tell
which is the problem laser unit (YM or CK).

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

496

C MUSIC sensor: Front patterns error 2

-017

-018 C MUSIC sensor: Center patterns error 2

-019 C MUSIC sensor: Rear patterns error 2
The front, center or rear MUSIC sensor detects too many MUSIC
patterns on the ITB.

 ITB scratched or broken
 Dust on the ITB

1. Clean the ITB.

2. Replace the ITB.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

496

C MUSIC sensor: Y color shift error 1

-020

-021 C MUSIC sensor: M color shift error 1

-022 C MUSIC sensor: C color shift error 1
The yellow, magenta or cyan image shifting in the sub-scan
direction exceeds the capable correction range during process
control

 ITB scratched or broken
 Dust on the ITB
 New laser unit installed
 Process control execution incorrect

Technical Bulletin PAGE: 12/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

1. Execute the manual proc ess control with SP3820-001.

2. Clean or replace the ITB.

3. Replace the laser unit YM or CK.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

496

C MUSIC sensor: Y color shift error 2

-023

-024 C MUSIC sensor: M color shift error 2

-025 C MUSIC sensor: C color shift error 2
The yellow, magenta or cyan image shifting in the main-scan
direction exceeds the capable correction range in the process
control

 ITB scratched or broken
 Dust on the ITB
 New laser unit installed
 Process control incorrect

1. Execute the manual process control with SP3820-001.

2. Clean or replace the ITB.

3. Replace the laser unit YM or CK.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

496

C MUSIC sensor: Y magnification correction error 1

-026

-027 C MUSIC sensor: M magnification correction error 1

-028 C MUSIC sensor: C magnification correction error 1
The magnification correction in the main-scan for yellow, magenta
or cyan image exceeds the capable range in the process control.

 ITB scratched or broken
 Dust on the ITB
 New laser unit installed
 Process control execution incorrect

1. Execute the manual process control with SP3820-001.

2. Clean or replace the ITB.

3. Replace the laser unit YM or CK.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

496

C MUSIC sensor: Y magnification correction error 2

-029

-030 C MUSIC sensor: M magnification correction error 2

-031 C MUSIC sensor: C magnification correction error 2

The left and right magnification correction in the main-scan for

yellow, magenta or cyan image exceed the capable range in the
process control.

Technical Bulletin PAGE: 13/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 ITB scratched or broken
 Dust on the ITB
 New Laser unit installed
 Process control execution incorrect

1. Execute the manual process control with SP3820-001.

2. Clean or replace the ITB.

3. Replace the laser unit YM or CK.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

497 C

Temperature/Humidity sensor K error
The output of the temperature sensor was not within the

prescribed range (0.5V to 4.2V) for 3 minutes.
 Temperature and humidity sensor harness disconnected,

loose, defective

 Temperature and humidity sensor defective

1. Check the connector and harness.

2. Replace the temperature/humidity sensor K below the black

PCDU.

Technical Bulletin PAGE: 14/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

Page 133 to 149

Technical Bulletin PAGE: 15/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

Service Call Tables - 5-1

SC codes Group 5: Paper Feed

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

501 B

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
502 B

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
503 B Tray 3 (A4 LCT) feed error (M077 only)
504 B Tray 4 (A4 LCT) feed error (M077 only)
505 B Tray 5 (A4 LCT) feed error (M077 only)

Tray 1 (tandem tray) feed error
 The tray 1 lift sensor does not switch on 10 s after the tray lift

motor switches on and starts lifting the bottom plate.

 When the tray lowers, the tray lift sensor does not go off within

1.5 sec.

 Tray lift motor 1 defective or disconnected
 Paper or other obstacle trapped between tray and motor
 Pick-up solenoid 1 disconnected or blocked by an obstacle

3. Check the harness connection.

4. Check or clear obstacles between tray and motor.

Tray 2 (universal tray) feed error
 The lift sensor is not activated within 10 seconds after the tray

lift motor starts lifting the bottom plate.

 When the tray lowers, the tray lift sensor does not go off within

1.5 sec.

 Tray lift motor 2 defective or disconnected
 Paper or other obstacle trapped between tray and motor
 Pick-up solenoid 2 disconnected or blocked by an obstacle

5. Check the harness connection.

6. Check or clear obstacles between tray and motor.

7. Check or clear obstacles around the pick-up solenoid.

One of the following conditions is detected in tray 3, 4 or 5 of the
A4 LCT:
The tray 3, 4 or 5 lift sensor is not activated for 10 s after the tray
3, 4 or 5 lift motor turned on.
Upper limit is not detected within 10 s while the paper tray is
lifting during paper feed.
The tray 3, 4 or 5 lift sensor is already activated when tray 3, 4 or
5 is placed in the machine

Technical Bulletin PAGE: 16/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Poor connection or defective tray 3, 4 or 5 lift motor
 Poor connection or defective tray 3, 4 or 5 lift sensor
 Remaining paper or another obstruction has stopped the tray

and motor.

 Pick-up solenoid 3, 4 or 5 connector is loose.
 Pick-up solenoid 3, 4 or 5 is blocked by an obstruction.

8. Replace the tray 3, 4 or 5 lift motor.

9. Replace the tray 3, 4 or 5 lift sensor.

10. Check or clear obstacles around pick-up solenoid 3, 4, or 5.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
506 B Tray 3 (1st A3 LCT) feed error
507 B Tray 4 (1st A3 LCT) feed error

One of the following conditions is detected in tray 3 or 4 of the 1st
A3 LCT:
The tray 3 or 4 lift sensor is not activated for 10 s after the tray 3
or 4 lift motor turned on.
Upper limit is not detected within 10 s while the paper tray is
lifting during paper feed.
The tray 3 or 4 lift sensor is already activated when tray 3 or 4 is
placed in the machine

 Poor connection or defective tray 3 or 4 lift motor
 Poor connection or defective tray 3 or 4 lift sensor
 Remaining paper or another obstruction has stopped the tray

and motor.

 Pick-up solenoid 3 or 4 connector is loose.
 Pick-up solenoid 3 or 4 is blocked by an obstruction.

11. Replace the tray 3 or 4 lift motor.

12. Replace the tray 3 or 4 lift sensor.

13. Check or clear obstacles around pick-up solenoid 3 or 4.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
508 B Tray 5 (2nd A3 LCT) feed error
509 B Tray 6 (2nd A3 LCT) feed error

One of the following conditions is detected in tray 5 or 6 of the
2nd A3 LCT:
 The tray 5 or 6 lift sensor is not activated for 10 s after the tray

5 or 6 lift motor turned on.

 Upper limit is not detected within 10 s while the paper tray is

lifting during paper feed.

 The tray 5 or 6 lift sensor is already activated when tray 5 or 6

is placed in the machine

Technical Bulletin PAGE: 17/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Poor connection or defective tray 5 or 6 lift motor
 Poor connection or defective tray 5 or 6 lift sensor
 Remaining paper or another obstruction has stopped the tray

and motor.

 Pick-up solenoid 5 or 6 connector is loose.
 Pick-up solenoid 5 or 6 is blocked by an obstruction.

14. Replace the tray 5 or 6 lift motor.

15. Replace the tray 5 or 6 lift sensor.

16. Check or clear obstacles around pick-up solenoid 5 or 6.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
510 B

Bypass Tray (tray 7) feed error
One of the following conditions is detected in the optional bypass
tray.
 The bypass upper limit sensor is not activated for 10 s after

the tray lift motor turned on.

 The bypass lower limit sensor is not detected within 10 s while

the paper tray is going down after paper feed.

 The bypass tray lift sensor is already activated paper is placed

in the bypass (tray 7) tray.

 Poor connection or defective bypass tray lift motor
 Poor connection or defective bypass upper limit sensor
 Poor connection or defective bypass lower limit sensor
 Remaining paper or another obstruction has stopped the tray

and motor.

 Bypass pick-up solenoid connector is loose.
 Bypass pick-up solenoid is blocked by an obstruction.

17. Check the harness connection or replace it.

18. Replace the bypass tray lift motor.

19. Replace the bypass upper limit sensor.

20. Replace the bypass lower limit sensor.

21. Check or clear obstacles around the bypass pick-up solenoid.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
511 B A3 LCT exit roller contact motor 1 error
512 B A3LCT exit roller contact motor 2 error

One of the following conditions is detected in the A3 LCT.
 The LCT exit roller sensor is not activated within 225 pulses

after the LCT exit roller contact motor has turned on at its
initialization.

 The LCT exit roller sensor detects for 25 pulses even after the

LCT exit roller has moved away from its home position.

 The LCT exit roller sensor does not detect within 25 pulses

after the LCT exit roller has moved back to its home position.

 Poor connection or defective LCT exit roller contact motor
 Poor connection or defective LCT exit roller sensor

Technical Bulletin PAGE: 18/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

22. Check the harness connection.

23. Replace the LCT exit roller contact motor.

24. Replace the LCT exit roller sensor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
520 B

Registration gate position error
The registration gate HP sensor does not detect the registration

gate position properly.

 Dirt or defective registration gate lift sensor
 Defective registration gate motor

25. Check the harness connection of the above devices.

26. Clean or replace the registration gate lift sensor.

27. Replace the registration gate motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
521 B

Shift roller unit position error
The shift roller HP sensor does not detect the shift roller unit

position properly.

 Dirt or defective shift roller HP sensor
 Defective shift roller unit motor

28. Check the harness connection of the above devices.

29. Clean or replace the shift roller HP sensor.

30. Replace the shift roller unit motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
523 B

Fusing motor lock error
 The machine detects a rotation error of the fusing motor for 1

second after the fusing motor has rotated for 1 second.

 The machine does not detect any signal from the fusing motor

for 1 second when the fusing motor is in the ready condition

 Fusing oil not circulated in the fusing unit
 Overload to the fusing motor
 Poor connection or defective LCT exit roller contact motor

31. Check or replace the fusing unit.

32. Check if remaining paper or obstruction in the fusing unit stops
the fusing motor drive.

33. Replace the fusing motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Paper exit motor error 524 B

The machine detects the motor lock signal from the paper exit
motor.

Technical Bulletin PAGE: 19/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Overload on the paper exit motor because the paper transfer

belt stuck to the PTB rollers. This happened because there
was no operation for a long time.

 Overload on the paper exit motor due to the different rotation

speeds between the paper exit motor and fusing motor.

34. Rotate the fusing knob manually.

35. Input the default setting for the paper exit motor with SP1-805-

001.

36. Input the default setting for the fusing motor with SP1-907-

001.

37. Replace the paper exit motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

525 B

Drive motor (right) error (M379)
The machine detects a lock signal of the drive motor (right) in the

buffer pass unit (M379) for 1.2 seconds after the drive motor
(right) has rotated for 2 seconds.

 Harness disconnected or broken

38. Defective drive motor (right) (M379)

39. Check or replace the harness.

40. Replace the motor (right).

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

526 B

Drive motor (left) error (M379)
The machine detects a lock signal of the drive motor (left) in the

buffer pass unit (M379) for 1.2 seconds after the drive motor (left)
has rotated for 2 seconds.

 Harness disconnected or broken

41. Defective drive motor (left) (M379)

42. Check or replace the harness.

43. Replace the motor (left).

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-001

D

Fan alarm 1: PTB (Paper Transport Belt) fan 1
The machine detects a fan alarm signal from PTB fan 1 for 0.1
second during the fan operation.

 An obstruction has stopped PTB fan 1.
 Harness disconnected

44. Pull out the fusing unit drawer and then push it into the
machine.

45. Check the harness connection to PTB fan 1.

46. Replace PTB fan 1.

Technical Bulletin PAGE: 20/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-002

D

Fan alarm 1: PTB (Paper Transport Belt) fan 2
The machine detects a fan alarm signal from PTB fan 2 for 0.1
second during the fan operation.

 An obstruction has stopped PTB fan 2.
 Harness disconnected

47. Pull out the fusing unit drawer and then push it into the
machine.

48. Check the harness connection to TB fan 2.

49. Replace PTB fan 2.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-003

D

Fan alarm 1: PTB motor fan
The machine detects a fan alarm signal from the PTB motor fan
for 0.1 second during the fan operation.

 An obstruction has stopped the PTB motor fan.
 Harness disconnected

50. Pull out the fusing unit drawer and then push it into the
machine.

51. Check the harness connection to the PTB motor fan.

52. Replace the PTB motor fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-004

D

Fan alarm 1: Paper cooling fan 3
The machine detects a fan alarm signal from paper cooling fan 3
for 0.1 second during the fan operation.

 An obstruction has stopped paper cooling fan 3.
 Harness disconnected

53. Pull out the fusing unit drawer and then push it into the
machine.

54. Check the harness connection to paper cooling fan 3.

55. Replace paper cooling fan 3.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-005

D

Fan alarm 1: ITB fan
The machine detects a fan alarm signal from the ITB fan for 0.1
second during the fan operation.

 An obstruction has stopped the ITB fan.
 Harness disconnected

56. Pull out the ITB unit drawer and then push it into the machine.

57. Check the harness connection to the ITB fan.

58. Replace the ITB fan.

Technical Bulletin PAGE: 21/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-006

D

Fan alarm 1: Paper cooling fan 1
The machine detects a fan alarm signal from paper cooling fan 1
for 0.1 second during the fan operation.

 An obstruction has stopped paper cooling fan 1.
 Harness disconnected

59. Check the harness connection to paper cooling fan 1.

60. Replace paper cooling fan 1.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-007

D

Fan alarm 1: Paper cooling fan 2
The machine detects a fan alarm signal from paper cooling fan 2
for 0.1 second during the fan operation.

 An obstruction has stopped the paper cooling fan 2.
 Harness disconnected

61. Check the harness connection to paper cooling fan 2.

62. Replace paper cooling fan 2.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-008

D

Fan alarm 1: Laser unit YM fan
The machine detects a fan alarm signal from the laser unit YM
fan for 0.1 second during the fan operation.

 An obstruction has stopped the laser unit YM fan.
 Harness disconnected

63. Check the harness connection to the laser unit YM fan.

64. Replace the laser unit YM fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-009

D

Fan alarm 1: Laser unit CK fan
The machine detects a fan alarm signal from the laser unit CK fan
for 0.1 second during the fan operation.

 An obstruction has stopped the laser unit CK fan.
 Harness disconnected

65. Check the harness connection to the laser unit CK fan.

66. Replace the laser unit CK fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-010

D

Fan alarm 1: CIS cleaning fan
The machine detects a fan alarm signal from the CIS cleaning fan
for 0.1 second during the fan operation.

 An obstruction has stopped the CIS cleaning fan.
 Harness disconnected

Technical Bulletin PAGE: 22/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

67. Pull out the registration unit drawer and then push it into the
machine.

68. Check the harness connection to the CIS cleaning fan.

69. Replace the CIS cleaning fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-011

D

Fan alarm 1: Registration unit fan
The machine detects a fan alarm signal from the registration unit
fan for 0.1 second during the fan operation.

 An obstruction has stopped the registration unit fan.
 Harness disconnected

70. Pull out the registration unit drawer and then push it into the
machine.

71. Check the harness connection to the registration unit fan.

72. Replace the registration unit fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-012

D

Fan alarm 1: Black PCDU fan
The machine detects a fan alarm signal from the black PCDU fan
for 0.1 second during the fan operation.

 An obstruction has stopped the black PCDU fan.
 Harness disconnected

73. Check the harness connection to the black PCDU fan.

74. Replace the registration unit fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-013

D

Fan alarm 1: Inverter/paper exit fan
The machine detects a fan alarm signal from the inverter/paper
exit fan for 0.1 second during the fan operation.

 An obstruction has stopped the inverter/paper exit fan.
 Harness disconnected

75. Check the harness connection to the inverter/paper exit fan.

76. Replace the Inverter/paper exit fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

D Fan alarm 1: Development unit K fan

-014

-015 D Fan alarm 1: Development unit C fan

-016 D Fan alarm 1: Development unit M fan

-017 D Fan alarm 1: Development unit Y fan
The machine detects a fan alarm signal from the development
unit K, C, M or Y fan for 0.1 second during the fan operation.

Technical Bulletin PAGE: 23/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 An obstruction has stopped the development unit K, C, M or Y

fan.

 Harness disconnected

77. Check the harness connection to the development unit K, C,

M or Y fan.

78. Replace the development unit K, C, M or Y fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

D Fan alarm 1: Fusing fan 1

-018

-019 D Fan alarm 1: Fusing fan 2

-020 D Fan alarm 1: Fusing fan 3

-021 D Fan alarm 1: Fusing fan 4

-022 D Fan alarm 1: Fusing fan 5

-023 D Fan alarm 1: Fusing fan 6
The machine detects a fan alarm signal from fusing unit fan 1, 2,
3, 4, 5 or 6 for 0.1 second during the fan operation.

 An obstruction has stopped fusing unit fan 1, 2, 3, 4, 5 or 6.
 Harness disconnected

79. Check the harness connection to fusing unit fan 1, 2, 3, 4, 5 or

6.

80. Replace fusing unit fan 1, 2, 3, 4, 5 or 6.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

530

-024

D

Fan alarm 1: Inverter motor fan
The machine detects a fan alarm signal from the inverter motor
fan for 0.1 second during the fan operation.

 An obstruction has stopped the inverter motor fan.
 Harness disconnected

81. Check the harness connection to the inverter motor fan.

82. Replace the inverter motor fan.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

531

D Fan alarm 2: Ozone fan K

-001

-002 D Fan alarm 2: Ozone fan C

-003 D Fan alarm 2: Ozone fan M

-004 D Fan alarm 2: Ozone fan Y
The machine detects a fan alarm signal from the ozone fan K, C,
M or Y for 0.1 second during the fan operation.

 An obstruction has stopped the ozone fan K, C, M or Y.
 Harness disconnected

83. Check the harness connection to the ozone fan K, C, M or Y.

84. Replace the ozone fan K, C, M or Y.

Technical Bulletin PAGE: 24/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

531

D Fan alarm 2: PSU fan 1

-005

-006 D Fan alarm 2: PSU fan 2

-007 D Fan alarm 2: PSU fan 3

-008 D Fan alarm 2: PSU fan 4
The machine detects a fan alarm signal from PSU fan 1, 2, 3 or 4
for 0.1 second during the fan operation.

 An obstruction has stopped PSU fan 1, 2, 3 or 4.
 Harness disconnected

85. Check the harness connection to PSU fan 1, 2, 3 or 4.

86. Replace PSU fan 1, 2, 3 or 4.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

531

D Fan alarm 2: Fusing exhaust fan 1

-009

-010 D Fan alarm 2: Fusing exhaust fan 2

-011 D Fan alarm 2: Fusing exhaust fan 3
The machine detects a fan alarm signal from fusing exhaust fan
1, 2 or 3 for 0.1 second during the fan operation.

 An obstruction has stopped fusing exhaust fan 1, 2 or 3.
 Harness disconnected

87. Check the harness connection to fusing exhaust fan 1, 2 or 3.

88. Replace fusing exhaust fan 1, 2 or 3.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

531

D Fan alarm 2: Controller fan 1

-012

-013 D Fan alarm 2: Controller fan 2

-014 D Fan alarm 2: Controller fan 3

-015 D Fan alarm 2: Controller fan 4

-016 D Fan alarm 2: Controller fan 5
The machine detects a fan alarm signal from controller fan 1, 2, 3,
4 or 5 for 0.1 second during the fan operation.

 An obstruction has stopped controller fan 1, 2, 3, 4 or 5.
 Harness disconnected

89. Check the harness connection to controller fan 1, 2, 3, 4 or 5.

90. Replace controller fan 1, 2, 3, 4 or 5.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

531

-017

D Fan alarm 2: Plotter cooling fan 1

(Right fan from front view)

-018 D Fan alarm 2: Plotter cooling fan 2
(Center fan from front view)

-019 D Fan alarm 2: Plotter cooling fan 3
(Left fan from front view)

-020 D Fan alarm 2: Compressor fan 1

Technical Bulletin PAGE: 25/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

(Right fan from front view)

-021 D Fan alarm 2: Compressor fan 2
(Left fan from front view)
The machine detects a fan alarm signal from the plotter cooling
fan 1, 2, 3, or compressor fan 1 or 2 0.1 second during the fan
operation.

 An obstruction has stopped plotter cooling fan 1, 2, 3, or

compressor fan 1 or 2.

 Harness disconnected

91. Check the harness connection to plotter cooling fan 1, 2, 3, or

compressor fan 1 or 2.

92. Replace plotter cooling fan 1, 2, 3, or compressor fan 1 or 2.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

532

B Fan alarm 3: A3 LCT front air assist fan 1

-001

-002 B Fan alarm 3: A3 LCT rear air assist fan 1
The machine detects a fan alarm signal from front or rear air
assist fan 1 for 0.7 second after the paper exit motor has started
rotating for 1 second.

 An obstruction has stopped front or rear air assist fan 1.
 Harness disconnected

93. Check the harness connection to front or rear air assist fan 1.

94. Replace front or rear air assist fan 1.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

533

B Fan alarm 4: A3 LCT front air assist fan 2

-001

-002 B Fan alarm 4: A3 LCT rear air assist fan 2
The machine detects a fan alarm signal from front or rear air
assist fan 2 for 0.7 second after the paper exit motor has started
rotating for 1 second.

 An obstruction has stopped front or rear air assist fan 2.
 Harness disconnected

95. Check the harness connection to the front or rear air assist fan

2.

96. Replace front or rear air assist fan 2.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

534

B Fan alarm 5: A3 LCT rear air assist fan 3

-001

-002 B Fan alarm 5: A3 LCT rear air assist fan 3

The machine detects a fan alarm signal from front or rear air

assist fan 3 for 0.7 second after the paper exit motor has started
rotating for 1 second.

Technical Bulletin PAGE: 26/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 An obstruction has stopped front or rear air assist fan 3.
 Harness disconnected

97. Check the harness connection to front or rear air assist fan 3.

98. Replace front or rear air assist fan 3.

Technical Bulletin PAGE: 27/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

Page 182 to 203

Technical Bulletin PAGE: 28/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

Service Call Tables - 7-1

SC Codes Group 7: Peripherals

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

701 B

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

702 B

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

ADF Pickup Roller Release Malfunction (D095 only)
The pick-up roller HP sensor does not activate or de-activate

when the pick-up motor turns on.

 HP sensor connector, harness loose, broken, defective
 Pick-up motor connector, harness loose, broken defective
 Pick-up roller HP sensor defective
 Pick-up motor defective
 ADF main control board defective

99. Check the harness connections.

100. Replace the pick-up roller HP sensor.

101. Replace the pick-up motor.

102. Replace the main board of the ADF.

ADF Feed-In Motor Error (D095 only)
While the feed motor is operating, the encoder pulse signal is not

received within the specified time, or the paper size length
encoder signal cannot be detected within the specified time (the
encoder is built into the feed-in motor).

 Feed-in motor connector, harness loose, broken, defective
 Paper length sensor connector, harness loose, broken,

defective

 Feed-in motor defective
 Paper length sensor or encoder is defective
 ADF main control board defective

103. Check the harness connections.

104. Replace the feed-in motor.

105. Replace the paper length sensor.

106. Replace the main board of the ADF.

ADF Transport Belt Motor Error (D095 only) 703 B
The encoder pulse signal did not change within 100 ms after 3

attempts to detect any change, causing a "P1" jam error.

Technical Bulletin PAGE: 29/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Transport belt motor defective
 Poor connection between the transport motor and ADF main

board

 ADF main board defective

107. Replace the transport belt motor.

108. Check or replace the harness connections.

109. Replace the transport belt motor.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

704 B

ADF Feed-Out Motor Error (D095 only)
The encoder pulse signal did not change within 80 ms after 3

attempts to detect any change, causing a "P2 jam error.

 Feed-out motor defective
 Poor connection between the feed-out motor and ADF main

board

 ADF main control board defective

110. Replace the feed-out motor.

111. Check or replace the harness connections.

112. Replace the ADF main control board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

705 B

ADF Original Table Lift Malfunction (D095 only)
One of the following conditions was detected.

 The bottom plate position sensor did not activate when the

bottom plate motor lifted the original table.

 The bottom plate HP sensor did not activate when the bottom

plate motor lowered the original table.

 Bottom plate position sensor defective
 Bottom plate HP sensor defective
 Bottom plate motor defective
 ADF main control board defective

113. Replace the bottom plate position sensor.

114. Replace the bottom plate HP sensor.

115. Replace the bottom plate motor

116. Replace the ADF main control board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Finisher (B830) upper transport motor error 720 D
No encoder pulse signal is detected for the transport motor within

the prescribed time. The 1st failure causes this SC code.

Technical Bulletin PAGE: 30/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Upper transport motor disconnected, defective
 Finisher connection to transport motor loose, defective
 Upper transport motor defective
 Finisher main board defective

117. Check the harness of the upper transport motor.

118. Replace the upper transport motor.

119. Replace the main board of the finisher (B830).

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

720

D Finisher (D453): Entrance roller motor error

-01

-02 D Finisher (D453): Proof tray vertical motor error

-03 D Finisher (D453): Horizontal roller motor error

-04 D Finisher (D453): Registration motor error
The motor driver for each motor detects short or open signal from
each motor.

 Motor disconnected, defective
 Motor overloaded due to obstruction

120. Check and remove obstruction to the target motor.

121. Check the harness connections.

122. Replace the target motor; entrance roller motor for 720-01,

proof tray vertical motor error for 720-02, horizontal roller
motor error for 720-03 or registration motor for 720-04.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

721 B Finisher (B830) jogger motor error

The jogger fences move out of the home position but the HP
sensor output does not change within the specified number of
pulses.
The 1st failure causes an original jam message, and the 2nd
failure causes this SC code.

 Jogger HP sensor disconnected, defective
 Jogger motor disconnected, defective
 Jogger motor overloaded due to obstruction
 Finisher main board and jogger motor connection loose,

defective

 Finisher main board defective

123. Check and remove obstruction to the jogger motor.

124. Check the harness connections.

125. Replace the jogger HP sensor.

126. Replace the jogger motor.

127. Replace the main board of the finisher (B830).

Technical Bulletin PAGE: 31/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

721

B Finisher (D434) jogger motor error: Front

-01

-02 B Finisher (D434) jogger motor error: Rear
The jogger fences move out of the home position but the HP
sensor output does not change within the specified number of
pulses.
The 1st failure causes an original jam message, and the 2nd
failure causes this SC code.

 Jogger HP sensor disconnected, defective
 Jogger motor disconnected, defective
 Jogger motor overloaded due to obstruction
 Finisher main board and jogger motor connection loose,

defective

 Finisher main board defective

128. Check and remove obstruction to the jogger motor.

129. Check the harness connections.

130. Replace the jogger HP sensor.

131. Replace the jogger motor.

132. Replace the main board of the finisher (D434).

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

723 B

Finisher feed-out motor
The stack feed-out belt HP sensor does not activate within the

specified time after the stack feed-out belt motor turns on. The 1st
detection failure causes a jam error, and the 2nd failure causes
this SC code.

 Stack feed-out HP sensor disconnected, defective
 Feed-out motor disconnected, defective
 Finisher main board connection to feed out motor

disconnected, defective

 Motor overload due to obstruction

133. Check or clear obstructions around the motor drive

mechanism.

134. Replace the stack feed-out motor.

135. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Finisher stapler hammer motor error 724 B
Stapling does not finish within the prescribed time after the staple

hammer motor turns on. The 1st detection failure causes a jam
error, and the 2nd failure causes this SC code.

Technical Bulletin PAGE: 32/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Stapler hammer motor overloaded due to obstruction, jammed

staple, number of sheets exceeds limit for stapling

 Stapler hammer motor disconnected, defective
 Staple hammer motor HP sensor disconnected, defective

136. Check or clear obstacles around the motor drive

mechanism.

137. Check the harness connection.

138. Replace the staple hammer motor HP sensor if the motor

is rotating.

139. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

725 B

Finisher exit guide plate motor error
After moving away from the guide plate position sensor, the exit

guide is not detected at the home position within the prescribed
time. The 1st detection failure issues a jam error, and the 2nd
failure issues this SC code.

 Guide plate motor disconnected, defective
 Guide plate motor overloaded due to obstruction
 Guide plate position sensor disconnected, defective

140. Check the connections and cables for the components

mentioned above.

141. Check for blockages in the guide plate motor mechanism.

142. Replace the guide plate position sensor and/or guide plate

motor

143. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

726 B

Shift jogger motor 1 error
The sides fences do not retract within the prescribed time after

the shift jogger motor switches on. The 1st detection failure
causes a jam error, and the 2nd failure causes this SC code.

 Shift jogger motor disconnected, defective
 Shift jogger motor overloaded due to obstruction
 Shift jogger HP sensor disconnected, defective

144. Check or clear obstacles around the motor drive

mechanism.

145. Check the harness connection.

146. Replace the shift jogger HP sensor

147. Replace the shift jogger motor.

148. Replace the finisher main board.

Technical Bulletin PAGE: 33/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

728 B

Shift jogger retraction motor error
The side fences do not retract within the prescribed time after the

retraction motor switches on. The 1st detection failure causes a
jam error, and the 2nd failure causes this SC code.

 Motor harness disconnected, loose, defective
 Motor defective
 Motor overload
 HP sensor defective

149. Check or clear obstacles around the motor drive

mechanism.

150. Check the harness connection.

151. Replace the shift tray jogger lift HP sensor.

152. Replace the shift jogger retraction motor.

153. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

730 B

Lower Transport Motor Error: 3K Finisher B830
No encoder pulse signal is detected for the lower transport motor

within 600 ms. The 1st failure issues this SC code.

 Lower transport motor disconnected, defective
 Finisher connection to lower transport motor loose, defective
 Lower transport motor blocked by an obstruction
 Lower transport motor defective
 Finisher main board defective

154. Check or clear obstacles around the motor drive

mechanism.

155. Check the harness connection.

156. Replace the lower transport motor.

157. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

731 B

Upper Tray Exit Motor Error (Proof Tray): 3K Finisher B830
No encoder pulse signal is detected for the upper transport motor

within 600 ms. The 1st failure issues this SC code.

 Upper tray exit motor disconnected, defective
 Finisher connection to upper transport motor loose, defective
 Upper tray exit motor blocked by an obstruction
 Upper tray exit motor defective
 Finisher main board defective

158. Check or clear obstacles around the motor drive

mechanism.

159. Check the harness connection.

160. Replace the upper tray exit motor.

161. Replace the finisher main board.

Technical Bulletin PAGE: 34/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

732 B

Shift Tray Exit Motor: 3K Finisher B830
The shift tray exit motor is not operating.

The 1st failure issues this SC code.

 Motor harness loose, broken, defective
 Motor is blocked by an obstruction
 Motor defective
 Finisher main control board defective

162. Check or clear obstacles around the motor drive

mechanism.

163. Check the harness connection.

164. Replace the shift tray exit motor.

165. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

733 B

Stapler Exit Motor: 3K Finisher B830
The stapler exit motor is not operating.

The 1st failure issues this SC code.

 Motor harness loose, broken, defective
 Motor is blocked by an obstruction
 Motor defective
 Finisher main control board defective

166. Check or clear obstacles around the motor drive

mechanism.

167. Check the harness connection.

168. Replace the stapler exit motor.

169. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

734 B

Upper Tray Junction Gate Motor: 3K Finisher B830
The upper tray junction gate HP sensor did not detect the gate at

the home position within 200 ms after two attempts.

-or­The HP sensor twice detected the gate at the home position for
more than 200 ms after it was supposed to open.
The 1st failure causes a jam error, and the 2nd failure causes this
SC code.
 Junction gate did not arrive at the home position within the

specified time.

 Junction gate did not leave the home position within the

specified time.

Technical Bulletin PAGE: 35/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

170. Check or clear obstacles around the motor drive
mechanism.

171. Check the harness connection.

172. Replace the upper tray junction gate HP sensor.

173. Replace the upper tray junction gate motor.

174. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

735 B

Staple Junction Gate Motor Error: 3K Finisher B830
The staple tray junction gate HP sensor did not detect the gate at

the home position within 200 ms after two attempts.

-or­The HP sensor twice detected the gate at the home position for
more than 200 ms after it was supposed to open.
The 1st failure causes a jam error, and the 2nd failure causes this
SC code.
 Junction gate did not arrive at the home position within the

specified time

 Junction gate did not leave the home position within the

specified time

175. Check or clear obstacles around the motor drive.

176. Check the harness connection.

177. Replace the staple tray junction gate HP sensor.

178. Replace the staple junction gate motor.

179. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

736 B

Pre-Stack Junction Gate Motor Error: 3K Finisher B830
The pre-stack junction gate HP sensor did not detect the gate at

the home position for within 200 ms after two attempts.

-or­The HP sensor twice detected the gate at the home position for
more than 200 ms after it was supposed to open.
The 1st failure causes a jam error, and the 2nd failure causes this
SC code.
 Junction gate did not arrive at the home position within the

specified time

 Junction gate did not leave the home position within the

specified time

Technical Bulletin PAGE: 36/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

180. Check or clear obstacles around the motor drive
mechanism.

181. Check the harness connection.

182. Replace the pre-stack junction gate HP sensor.

183. Replace the pre-stack junction gate motor.

184. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

737 B

Pre-Stack Transport Motor Error: 3K Finisher B830
The pre-stack transport motor is not operating.

 Motor harness loose, broken, defective
 Motor is blocked by an obstruction
 Motor defective
 Finisher main control board defective

185. Check or clear obstacles around the motor drive
mechanism.

186. Check the harness connection.

187. Replace the pre-stack transport motor.

188. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

738 B

Pre-Stack Junction Gate Release Motor Error: 3K Finisher B830
The pre-stack junction gate release HP sensor did not detect the

gate at the home position within 200 ms after two attempts.

-or-

The HP sensor twice detected the gate at the home position for
more than 200 ms after it was supposed to open.
The 1st failure causes a jam error, and the 2nd failure causes this
SC code.
 Junction gate did not arrive at the home position within the

specified time.

 Junction gate did not leave the home position within the

specified time.

189. Check or clear obstacles around the motor drive
mechanism.

190. Check the harness connection.

191. Replace the pre-stack junction gate release HP sensor.

192. Replace the pre-stack junction gate release motor.

193. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

740 B Finisher corner stapler motor error: 3K Finisher B830

Technical Bulletin PAGE: 37/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

The stapler motor did not switch off within 600 ms after operating.
The 1st detection failure issues a jam error, and the 2nd failure
issues this SC code.

 Number of sheets in the stack exceeded the limit for stapling
 Stapler rotation sensor 1 defective
 Staple jam
 Motor blocked by an obstruction
 Stapler motor harness loose, broken, defective
 Corner stapler motor defective
 Main control board defective

194. Check the connections and cables for the components
mentioned above.

195. Check or clear staple jams around the stapler.

196. Replace the stapler.

197. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

741 B

Finisher corner stapler rotation motor error: 3K Finisher B830
The stapler did not return to its home position within the specified

time after stapling.

-or-

The stapler failed to leave the home position within the specified
time.

The 1st detection failure issues a jam error, and the 2nd failure
issues this SC code.

 Defective stapler rotation motor
 Overload to the stapler rotation motor
 Defective stapler rotation HP sensor

198. Check or clear obstacles around the motor drive
mechanism.

199. Check the harness connection.

200. Replace the stapler rotation HP sensor.

201. Replace the corner stapler rotation motor.

202. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Finisher Stapler Movement Motor Error: 3K Finisher B830 742 B
Staple movement is not finished for a certain time.

The 1st detection failure issues a jam error, and the 2nd failure
issues this SC code.

Technical Bulletin PAGE: 38/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

 Motor overload
 Loose connection of the stapler home position sensor
 Loose connection of the stapler movement motor
 Defective stapler home position sensor
 Defective stapler movement motor

203. Check or clear obstacles around the motor drive
mechanism.

204. Check the harness connection.

205. Replace the stapler home position sensor.

206. Replace the stapler movement motor.

207. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

743 B

Booklet Stapler Motor Error 1: Front Motor (Booklet Finisher

D434)

The booklet stapler - front does not start operation within the
specified time.
The 1st detection failure issues a jam error, and the 2nd failure
issues this SC code.

 Booklet stapler motor (front) harness loose, broken, defective
 Booklet stapler motor (front) overloaded due to obstruction
 Booklet stapler motor (front) defective
 Booklet finisher control board defective

208. Check or clear obstacles around the motor drive
mechanism.

209. Check the harness connection.

210. Replace the booklet stapler motor - front.

211. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

744 B

Booklet Stapler Motor Error 2: Rear Motor (Booklet Finisher

D434)

The booklet stapler - rear does not start operation within the
specified time.
The 1st detection failure issues a jam error, and the 2nd failure
issues this SC code.

 Booklet stapler motor (rear) harness loose, broken, defective
 Booklet stapler motor (rear) overloaded due to obstruction
 Booklet stapler motor (rear) defective
 Booklet finisher control board defective

Technical Bulletin PAGE: 39/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

212. Check or clear obstacles around the motor drive
mechanism.

213. Check the harness connection.

214. Replace the booklet stapler motor - rear.

215. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

745 B

Feed-Out Belt Motor Error (Finisher B830)
The stack feed-out belt HP sensor does not activate within the

specified time after the stack feed-out belt motor turns on.
The 1st detection failure causes a jam error, and the 2nd failure
causes this SC code.
If the motor is operating

 Stack feed-out HP sensor harness loose, broken, defective
 Stack feed-out HP sensor defective

If the motor is not operating:

 Feed-out belt motor blocked by an obstruction
 Feed-out belt motor harness loose, broken, defective
 Feed-out belt motor defective
 Booklet finisher main board defective

216. Check or clear obstacles around the motor drive
mechanism.

217. Check the harness connection.

218. Replace the stack feed-out belt HP sensor.

219. Replace the feed-out belt motor.

220. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

746 B

Stack Plate Motor Error 1: Center Motor (B830)
The stack plate HP sensor (center) does not activate within 500

ms after the motor turns on.
The 1st detection failure causes a jam error, and the 2nd failure
causes this SC code.
If the motor is operating

 Center stack plate HP sensor harness loose, broken, defective
 Center stack plate HP sensor defective

If the motor is not operating:

 Motor blocked by an obstruction
 Motor harness loose, broken, defective
 Motor defective
 Finisher main board defective

Technical Bulletin PAGE: 40/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

221. Check or clear obstacles around the motor drive
mechanism.

222. Check the harness connection.

223. Replace the stack plate HP sensor (center).

224. Replace the stack plate motor (center).

225. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

747 B

Stack Plate Motor Error 2: Front Motor (B830)
The stack plate HP sensor (front) does not activate within 500 ms

after the motor turns on.
The 1st detection failure causes a jam error, and the 2nd failure
causes this SC code.
If the motor is operating

 Front stack plate HP sensor harness loose, broken, defective
 Front stack plate HP sensor defective

If the motor is not operating:

 Motor blocked by an obstruction
 Motor harness loose, broken, defective
 Motor defective
 Finisher main board defective

226. Check or clear obstacles around the motor drive
mechanism.

227. Check the harness connection.

228. Replace the stack plate HP sensor (front).

229. Replace the stack plate motor (front).

230. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

748 B

Stack Plate Motor Error 3: Rear Motor (B830)
The stack plate HP sensor (rear) does not activate within 500 ms

after the motor turns on. The 1st detection failure causes a jam
error, and the 2nd failure causes this SC code.
If the motor is operating

 Rear stack plate HP sensor harness loose, broken, defective
 Rear stack plate HP sensor defective

If the motor is not operating:

 Motor blocked by an obstruction
 Motor harness loose, broken, defective
 Motor defective
 Finisher main board defective

Technical Bulletin PAGE: 41/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

231. Check or clear obstacles around the motor drive
mechanism.

232. Check the harness connection.

233. Replace the stack plate HP sensor (rear).

234. Replace the stack plate motor (rear).

235. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

750 B

Tray 1 (Upper Tray Lift) Motor Error: 3K Finisher B830
The upper tray paper height sensor does not change its status

within 20 sec. after the tray raises or lowers.
The 1st detection failure issues a jam error, and the 2nd failure
issues this SC code.

 Tray lift motor disconnected, defective
 Upper tray paper height sensor disconnected, defective
 Finisher main board connection to motor loose
 Finisher main board defective

236. Check or clear obstacles around the motor drive
mechanism.

237. Check the harness connection.

238. Replace the upper tray paper height sensor.

239. Replace the upper tray lift motor.

240. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

753 B

Drag Drive Motor Error: 3K Finisher B830
The drag drive HP sensor did not detect the stacking roller at the

HP sensor within 1 sec.

-or-

The drag roller did not leave the home position at the specified
time.
The 1st failure causes a jam error, and the 2nd failure causes this
SC code.
If the motor is operating

 Drag drive HP sensor harness loose, broken, defective
 Drag drive HP sensor defective

If the motor is not operating:

 Motor blocked by an obstruction
 Motor harness loose, broken, defective
 Motor defective
 Finisher main board defective

Technical Bulletin PAGE: 42/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

241. Check or clear obstacles around the motor drive
mechanism.

242. Check the harness connection.

243. Replace the drag drive HP sensor.

244. Replace the drag drive motor.

245. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

754 B

Drag Roller Motor Error: 3K Finisher B830
The stacking roller drag motor did not turn on.

 Motor harness loose, broken, defective
 Motor defective
 Finisher control board defective

246. Check or clear obstacles around the motor drive
mechanism.

247. Check the harness connection.

248. Replace the drag roller motor.

249. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

755 B

Shift Motor Error: 3K Finisher (B830)
The shift tray half-turn sensors:

Failed twice to detect the shift tray at the home position at the
specified time.

-or-

Failed twice to detect that the shift tray had left the home position.
The 1st failure causes a jam error, and the 2nd failure causes this
SC code.
If the motor is operating

 Half-turn sensor 1, 2 harnesses loose, broken, defective
 One of the half-turn sensors defective

If the motor is not operating:

 Motor blocked by an obstruction
 Motor harness loose, broken, defective
 Motor defective
 Finisher main board defective

250. Check or clear obstacles around the motor drive
mechanism.

251. Check the harness connection.

252. Replace the shift tray half-turn sensor 1 or 2.

253. Replace the shift motor.

254. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

Technical Bulletin PAGE: 43/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

760 B

Finisher punch motor error: 3K Finisher B830
The punch HP sensor is not activated within the specified time

after the punch motor turned on.
The 1st detection failure issues a jam error, and the 2nd failure

issues this SC code.

 Punch HP sensor disconnected, defective
 Punch motor disconnected or defective
 Punch motor overload due to obstruction

255. Check the connections and cables for the punch motor and
HP sensor.

256. Check for blockages in the punch motor mechanism.

257. Replace the punch HP sensor and/or punch motor

258. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

761 B

Fold Plate Motor Error: Booklet Finisher D434
The fold plate moves but is not detected at the home position

within the specified time.
The 1st detection failure issues a jam error, and the 2nd failure

issues this SC code.

 Fold plate HP sensor disconnected, defective
 Fold plate motor disconnected, defective
 Fold plate motor overloaded due to obstruction.

259. Check the connections and cables for the fold plate motor
and HP sensor.

260. Check for blockages in the folder plate motor mechanism.

261. Replace the fold plate HP sensor and/or fold plate motor

262. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

765 B

Fold Unit Bottom Fence Lift Motor Error: Booklet Finisher D434
The fold unit bottom fence did not return to the home position

within the specified time.
 Fold bottom fence mechanism overloaded due to an

obstruction

 Fold bottom fence HP sensor connector loose, broken,

defective

 Fold bottom fence HP sensor defective
 Fold bottom fence lift motor connector loose, broken, defective
 Fold bottom fence lift motor defective
 Main control board defective

Technical Bulletin PAGE: 44/44

Model: Aries-P1.5/C1.5 Date: 17-Feb-11 No.: RM077018

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

263. Check or clear obstacles around the motor drive
mechanism.

264. Check the harness connection.

265. Replace the fold bottom fence HP sensor.

266. Replace the fold bottom fence lift motor.

267. Replace the finisher main board.

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)

766 B

Clamp Roller Retraction Motor: Booklet Finisher D434
The clamp roller did not return to the home position within the

specified time.

 Clamp roller mechanism overloaded due to an obstruction
 Clamp roller HP sensor connector loose, broken, defective
 Clamp roller HP sensor defective
 Clamp roller retraction motor connector loose, broken,

 Clamp roller retraction motor defective
 Main control board defective

268. Check or clear obstacles around the motor drive

269. Check the harness connection.

270. Replace the clamp roller HP sensor.

271. Replace the clamp roller retraction motor.

272. Replace the finisher main board.

defective

mechanism.

Technical Bulletin PAGE: 1/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

RTB Reissue

The items in bold italics were corrected or added.

Subject: Trouble shooting for banding / shock jitter Prepared by: H. Kawamura
From: 1st Tech Service Sect., PP Tech Service Dept.
Classification:

Troubleshooting
Mechanical
Paper path
Product Safety

Part information
Electrical
Transmit/receive
Other ( )

Action required
Service manual revision
Retrofit information
Tier 2

General

This RTB has been issued to announce the troubleshooting procedures for Banding / Jitter.
Definition

Banding: Bands that appear in the main scan direction at a certain interval
Shock-jitter: Bands that appear in the main scan direction at the same location from the

2nd page onward

Troubleshooting procedures are provided for the following 9 types of banding:

No1. Shock-jitter at ITB (PTR originated)
No2. Shock-jitter at OPC (PTR originated)
No3. Shock-jitter at PTR (Fusing unit entrance originated)
No4. Banding at 85 mm TE (Shock at PTR when paper exits PTR)
No5. Banding at 1.8 mm intervals
No6. Banding at 2.5 mm intervals
No7. Banding at 5 mm intervals
No8. Banding at 10 mm intervals
No9. Pitch Banding at 56 mm intervals

No10. Banding at 8 mm intervals

The following table summarizes the 9 types of banding/shock-jitter.
See each section for more details.

Number Symptom Action Side effect

No.1 Shock-jitter at

ITB

Actions for No.1 & No.2 to be
performed as a set.

1. Update the firmware to the
following versions:

a) Web Support

p/n D0956083
Version 1.03

b) Engine

p/n D0955252
Version 1.007:16

c) System/Copy

p/n D0956081
Version 1.05

2. Add the modified fly wheel

z Possible toner

scattering or poor
transfer

z Low productivity
z Blistering could

appear

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No.2 Shock-jitter at

OPC

No.3 PTR vibration

due to Shock at
Fusing Unit
Entrance

No.4 Banding at 85

mm TE (Shock
at PTR when
paper exits PTR)

No.5 Banding at 1.8

mm intervals

Technical Bulletin PAGE: 2/28

3. Adjust the image transfer

current.

Black: 55uA Æ 70uA
Cyan: 50uA Æ 70uA
Magenta: 50uA Æ 70uA
Yellow: 55uA Æ 70uA

4. Reduce the process speed

from normal to low.

5. Change the paper interval.

Actions for No.1 & No.2 to be
performed as a set.
(See actions described for
No.1.)

1. Adjust the paper feeding

speed to +/- 0.2% against
the current speed.

2. Adjust the paper transfer

current to -10uA.

3. Apply paper with grain in

cross direction

1. Adjust the paper feed speed

to +/- 0.2% against the
current speed.

1. Change the dither pattern to

Dot

z Low productivity

z Possible Banding at

85 mm TE (No.4)

z Possible banding at 5

mm intervals (No.7)

z Possible change in

image length

z White spots could

appear

z Possible Shock-jitter

at PTR (No.3)

z Possible banding at 5

mm intervals (No.7)

z Possible change in

image length

z Possible density

unevenness

z Possible Moire

No.6 Banding at 2.5

mm intervals

No.7 Banding at 5 mm

intervals

1. Change the dither pattern to

Line

1. Reduce the paper feed

speed to -0.1% or -0.2%
from the current speed.

z Possible banding at

1.8 mm intervals

z Possible Banding at

85 mm TE (No.4)

z Possible change in

image length

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No.8 Banding at 10

mm intervals

Technical Bulletin PAGE: 3/28

Remove the modified fly wheel. z Possible shock-jitter

at OPC (No.2)

No.9 Banding at 56

mm intervals

No.10 Banding at 8

mm intervals

Replace the drum cleaning
unit.

Replace the developer gear
assembly.

None

None

Technical Bulletin PAGE: 4/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No1. Shock-jitter at ITB

Cause
ITB vibrates due to the shock generated when the leading edge enters the PTR nip.

Location of the band by color and paper size
A4

Y: 166 mm from leading edge (5th page and later)
M: 208 mm from leading edge (4th page and later)
C: Does not occur
K: 1 mm from leading edge (3rd page and later)

A3

Y: 307 mm from leading edge (3rd page and later)
M: 57 mm from leading edge (3rd page and later)
C: 321 mm from leading edge (2nd page and later)
K: 71 mm from leading edge (2nd page and later)

57 mm

Example

Band appears at 57mm from the LE in
Magenta on A3 on 3

rd

page and later

SRA3

rd

Y: 191 mm from leading edge (3

page and later)
M: Does not occur
C: 263 mm from leading edge (2nd page and later)
K: 13 mm from leading edge (2nd page and later)

8.5” x 11”
Y: 166 mm from leading edge (5th page and later)
M: 208 mm from leading edge (4th page and later)
C: Does not occur
K: 1 mm from leading edge (3rd page and later)

Technical Bulletin PAGE: 5/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

8.5” x 14”
Y: 20 mm from leading edge (4th page and later)
M: 208 mm from leading edge (3rd page and later)
C: Does not occur
K: 147 mm from leading edge (2nd page and later)

11” x 17”

Y: 307 mm from leading edge (3rd page and later)
M: 57 mm from leading edge (3rd page and later)
C: 321 mm from leading edge (2nd page and later)
K: 71 mm from leading edge (2nd page and later)

12” x 18”

Y: 191 mm from leading edge (3

rd

page and later)
M: Does not occur
C: 263 mm from leading edge (2nd page and later)
K: 13 mm from leading edge (2nd page and later)

13” x 19”

Y: 191 mm from leading edge (3rd page and later)
M: Does not occur
C: 263 mm from leading edge (2nd page and later)
K: 13 mm from leading edge (2nd page and later)

Action

See “Action” described in the following section “No.2 Shock-jitter at OPC”.

Technical Bulletin PAGE: 6/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No2. Shock-jitter at OPC

Cause
OPC vibrates due to the shock generated when the leading edge enters the PTR nip.

Location of band by color and paper size
A4

Y: 26 mm from leading edge (6th page and later)
M: 68 mm from leading edge (5th page and later)
C: 111 mm from leading edge (4th page and later)

rd

K: 153 mm from leading edge (3

page and later)

A3

Y: Does not occur
M: 209 mm from leading edge (3

rd

page and later)
C: Does not occur
K: 223 mm from leading edge (2nd page and later)

209 mm

Example

Bands appear at 209mm from the LE in
Magenta on A3 on 3

rd

page and later.

Technical Bulletin PAGE: 7/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

SRA3

Y: 343 mm from leading edge (3rd page and later)
M: 93 mm from leading edge (3rd page and later)
C: 415 mm from leading edge (2nd page and later)
K: 165 mm from leading edge (2nd page and later)

8.5”x11”
Y: 26 mm from leading edge (6th page and later)
M: 68 mm from leading edge (5th page and later)

th

C: 111 mm from leading edge (4

page and later)

K: 153 mm from leading edge (3rd page and later)

8.5”x14”
Y: 172 mm from leading edge (4

th

page and later)
M: Does not occur
C: 111 mm from leading edge (3rd page and later)
K: 299 mm from leading edge (2nd page and later)

11”x17”

Y: Does not occur
M: 209 mm from leading edge (3rd page and later)
C: Does not occur
K: 223 mm from leading edge (2nd page and later)

Technical Bulletin PAGE: 8/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

12”x18”

Y: 343 mm from leading edge (3rd page and later)
M: 93 mm from leading edge (3rd page and later)
C: 415 mm from leading edge (2nd page and later)
K: 165 mm from leading edge (2nd page and later)

13”x19”

Y: 343 mm from leading edge (3rd page and later)
M: 93 mm from leading edge (3rd page and later)
C: 415 mm from leading edge (2nd page and later)

nd

K: 165 mm from leading edge (2

page and later)

Action

1. Install 2 modified fly wheels (P/N: M0771294) in between the mainframe and the default
fly wheel, so that a total of 3 fly wheels are installed per station. Secure the fly wheels
with TAPPING SCREW:4X12 (P/N: 04514012N) (x3). See “Installing the Modified Fly
Wheels” for the detailed procedure.

2. Apply the following firmware versions.

Web Support D0956083 1.03
Engine D0955253 1.007:16
System/Copy D0956081 1.05

Part number Version

3. Change the following SP values:

SP

SP2-992-001 0.5 0 Drum process speed increases 0.5% and

SP2-993-001 1 0 Cut-off frequency for drum revolution

Modified Default Remarks

becomes level with the ITB rotation speed.
As a result, the main scan starting point
shifts approx 0.75 mm towards the leading
edge on both sides of the paper.
Image position must be readjusted in the
Adjustment Settings for Skilled Operators
menu to compensatefor the shift.

control is reduced from 30Hz to 13Hz to
prevent resonance vibration.

4. Enter the Adjustment Settings for Skilled Operators menu and adjust the main

scan starting point in “0101: Adjust Image Position With Feed Direction” for both
front and back sides to compensate for the image position shift as a result of the
SP modification in the previous step.

If the results are accepted by the customer, the procedure is complete.
If the results are not accepted by the customer, do the following step.

5. Register the paper that is now being used into the Paper Library.

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

6. Increase the transfer current for all stations in the Advanced Settings as follows.

-No 18: Image Transfer Current: FC: Black 55uA Æ 70uA

-No 19: Image Transfer Current: FC: Cyan 50uA Æ 70uA

-No 20: Image Transfer Current: FC: Magenta 50uA Æ 70uA

-No 21: Image Transfer Current: FC: Yellow 55uA Æ 70uA
Note the possible side effect “a” when applying the above setting.
If the results are accepted by the customer, the procedure is complete.

If the results are not accepted by the customer and/or exhibits No.2 Shock-jitter at OPC,
do the following step.

7. Set the transfer current values back to the default for all 4 stations.

8. Modify the Advanced Settings “No 14: Process Speed Setting” from High Æ Low, to

reduce the amount of shock generated at the PTR nip.
Note the possible side effect “b” when applying the above setting.
If the results are accepted by the customer, the procedure is complete.

If the results are not accepted by the customer, do the following step.

9. Set the process speed back to “High” in Advanced Settings “No 14: Process Speed

Setting”.

10. In Advanced Settings, adjust “No 37: Paper Feed Interval Setting” to move the band

to a position less noticeable on the printouts.
Note the possible side effects “c” and “d” when applying the above setting.
Increase the value in 0.1 increments to move the banding/shock-jitter toward the leading

edge. Banding/shock-jitter exhibited on the 2nd page and later will move 46 mm toward the
leading edge, and those exhibited on 3rd page and later will move 92 mm toward the
leading edge.
For more detail, see the appendix.
Make sure to retrieve the default value in the Advanced Settings if no improvements are
confirmed.

Technical Bulletin PAGE: 9/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

Side effects
a) Possible toner scattering of poor transfer
b) Productivity will reduce to approximately 78%
c) Productivity will reduce as follows:

“No 37: Paper Feed Interval Setting”

0.1 Æ Approx 90% productivity

0.2 Æ Approx 85% productivity

0.3 Æ Approx 80% productivity
d) Possible occurrences of “Blistering”

Technical Bulletin PAGE: 10/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

Installing the Modified Fly Wheels
Required parts:

z Fly wheel (P/N M0771294) 8 pcs per machine; 2 pcs per station
z TAPPING SCREW: 4X12 (P/N: 04514012N) 12 pcs per machine; 3 pcs per station

1. Open the back Unit

Technical Bulletin PAGE: 11/28

2. Remove the fly wheel.

Fly wheel

3. Insert 2 modified fly wheels in between the originally installed fly wheel and the

mainframe, and secure them with the TAPPING SCREW:4X12 (P/N: 04514012N). (x3
per station)

4. Repeat the above for all stations.
Note: After installing 2 modified fly wheels, the originally installed fly wheel should be

visible when viewed from the non-operator side of the unit.

Technical Bulletin PAGE: 12/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

Simplified Paper Feed Interval Setting

Apply the simplified paper feed interval setting by referring to the table below. The values
are described for each paper size and color, which allows the shock-jitter to occur not on
the sheets but in between the sheets. This however will require customer acceptance as
productivity will be reduced. Reduced productivity as a result of this modification is also
shown in the bottom table.

Paper size ( mm ) Paper size ( inch )

A4 A3 SRA3 11 x 8.5 8.5 x 14 11 x 17 12 x 18 13 x 19

2) Advanced Settings;
#37 Paper Feed Interval to set

*1

Shock Jitter off position

ITR

<< as reference >>

Productivity

(%)

*1 : Image Transfer Roller

Bk

C

M

Y

Bk

C

M

Y

0.00.20.10.00.40.20.10.1

0.00.70.60.00.00.70.60.6

0.20.10.00.20.30.10.00.0

0.10.40.30.10.00.40.20.2

100 85 92 100 70 85 92 92
1006767100100676767

76 91 100 76 76 91 100 100
86 74 81 86 90 74 86 86

Technical Bulletin PAGE: 13/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No3. Shock-jitter at PTR

Cause
PTR vibrates due to the shock generated when the leading edge enters the fusing unit.

Location of the band by color and paper size
362 mm from the leading edge in all colors and paper sizes

362 mm

Band appears starting from the 1st
sheet at the same location in all colors.

Action

1. Register the paper that is now being used into the Paper Library.

2. In Advanced Settings, adjust No15: Paper Transfer Feed Speed Adjustment to a

value +/- 0.2% in relation to the current value.
Note the possible side effects “a”, “b”, and “c” when applying the above setting.
If the results are accepted by the customer, the procedure is complete.

If the results are not accepted by the customer, do the following step.

3. Set the paper transfer feed speed back to the default value.

4. Set the paper transfer current to -10uA for the following in Advanced Setting:

No 22: Paper Transfer Current: B&W Current Setting

No 23: Paper Transfer Current: FC Current Setting

If the results are accepted by the customer, the procedure is complete.
If the results are not accepted by the customer, do the following step.

Note the possible side effect “d” when applying the above setting.

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

5. Set the paper transfer current back to the default value.

6. Apply a different paper that has its grain in cross direction.

Side effects

a) Possible banding at 85 mm trailing edge (No.4)
b) Possible banding at 5 mm intervals (No.7)
c) Possible change in image length
d) White spots could be generated due to insufficient paper transfer current

Technical Bulletin PAGE: 14/28

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No4. Banding at 85 mm TE (due to the shock generated when the trailing edge exits

the PTR)

Cause
Change in the image transfer properties when the trailing edge exits the registration gate

Location of the band by color and paper size
85 mm from the trailing edge in all colors and paper sizes

Location is same for all color from
1st page

Technical Bulletin PAGE: 15/28

85 mm

Action

1. Register the paper that is now being used into the Paper Library.

2. In Advanced Settings, adjust No15: Paper Transfer Feed Speed Adjustment to a

value +/- 0.2% in relation to the current value.
Note the possible side effects “a”, “b”, and “c” when applying the above setting.
If the results are accepted by the customer, the procedure is complete.

If the results are not accepted by the customer, set the paper transfer speed back to the
default.

Side effects

a) Possible PTR vibration due to Shock at Fusing Unit Entrance (No.3)
b) Possible banding at 5 mm intervals (No.7)
c) Possible change in image length

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No5. Banding at 1.8 mm Intervals

Cause

z If the bands appear in every color, the problem is originating in the ITB drive

motor/ gear.

z If the bands appear in certain color(s), the problem is originating in the drum drive

motor/gear of the affected color.

Location of the band by color and paper size
Across the entire page in all or specific color(s)

1.8 mm

Technical Bulletin PAGE: 16/28

Action
Change the Dither to "dot".
a. 200 Dot + Fine Text & Graphic
b. 150 Dot
c. 175 Dot
Among the above options a~c, select the one that least generates the possible side effects.

Side effects
The above a-c corresponds with the following side-effects a-c.
a. Possible density inconsistency
b. Possible density inconsistency
c. Possible moiré

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No6. Banding at 2.5 mm Intervals

Cause
The problem is originating in the development roller gear of the affected color.

Location of the band by color and paper size
Across the entire page in all or specific color(s)

2.5 mm

Technical Bulletin PAGE: 17/28

Action
Change the Dither to "line"
a. 175 Line + Fine text
b. 200 Line + fine text
Please select the one with fewer side effects.

Side effects
The above a & b correspond with the following side-effects a & b.
a. Possible banding at 1.8 mm intervals (No 5. Banding at 1.8 mm Intervals)
b. Possible banding at 1.8 mm intervals (No 5. Banding at 1.8 mm Intervals)

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No7. Banding at 5 mm Intervals

Cause
PTR Roller Gear

Location of the band by color and paper size
Across the entire page

5 mm

Technical Bulletin PAGE: 18/28

Action

1. Register the paper that is now being used into the Paper Library.

2. In Advanced Settings No15: Paper Transfer Feed Speed Adjustment, reduce the

paper feed speed to -0.1% or -0.2% from the current speed.
If the results are accepted by the customer, the procedure is complete.

If the results are not accepted by the customer, set the paper transfer speed back to the
default.

Side effects
The following side effects could be caused when modifying the paper feed speed.
a. Possible Trailing 85 mm banding (No4)
b. Possible change in image length

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No8. Banding at 10 mm Intervals

Cause
Addition of the two modified fly wheels causes the fly wheels to resonate with either the
PTR drive assembly or the Drum drive assembly.

Location of the band by color and paper size
Across the entire page

10 mm

Technical Bulletin PAGE: 19/28

Action
Remove one of the two modified fly wheels (P/N: M0771294), and secure one original
fly wheel and one modified fly wheel with TAPPING SCREW:4X12.
Repeat the procedure for all stations.
Note: The originally installed fly wheel should be visible when viewed from the non-

operator side of the unit, because the modified fly wheel is installed between the
original fly wheel and the mainframe.

If the results are accepted by the customer, the procedure is complete.
If the results are not accepted by the customer, remove the modified fly wheel so that only
the original fly wheel is installed for each station.

Side effect
a) Possible Shock-jitter at OPC (No.2)

Reissued: 07-Aug-2012

Model: Aries-P1.5/C1.5 Date: 18-Feb-11 No.: RM077019g

No9. Banding at 56 mm Intervals

Cause
Drum cleaning brush was damaged because the machine was not used for a long time

Location of the band by color and paper size
Across the entire page in specific color(s)

Action

Replace the drum cleaning unit.

Side effects
None

No10. Banding at 8 mm Intervals
Cause

Breakage of the plastic piece attached to the development roller gear.
Location of the band by color and paper size

Across the entire page in specific color(s)
Action

Replace the developer gear assembly.
Side effects

None

See RTB RM07767a for details.

Technical Bulletin PAGE: 20/28