Ricoh AP610N User Manual

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Maintenance Guide

Paper and Other Media

Replacing Consumables and Maintenance Kit

Cleaning the Printer

Adjusting the Printer

Troubleshooting

Removing Misfed Paper

Appendix

Read this manual carefully before you use this product and kee p it handy for future reference. For safe and correct use, ple ase be sure to read

the Safety Information in the “Setup Guide” before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

TABLE OF CONTENTS

Trademarks............................................................................................................. 1

How to Read This Manual .....................................................................................2

1. Paper and Other Media

Paper and Other Media Supported by This Printer............................................. 3

Paper Recommendations......................................................................................8

Loading Paper............................................................................................................8

Storing Paper .............................................................................................................8

Types of Paper and Other Media ............................................................................... 9

Paper not supported by this printer..........................................................................11

Print Area ................................................................................................................. 12

Loading Paper ......................................................................................................13

Loading Paper in Tray 1 and the optional paper feed unit .......................................13

Loading Paper in the Bypass Tray...........................................................................19

Loading Envelopes...................................................................................................24

Switching between Paper Trays............................................................................... 28

2. Replacing Consumables and Maintenance Kit

Replacing the Toner Cartridge ........................................................................... 29

Replacing the Maintenance Kit ...........................................................................32

Before Replacing...................................................................................................... 32

Replacing the Friction Pad .......................................................................................33

Replacing the Transfer Roller ..................................................................................35

Replacing the Paper Feed Rollers ...........................................................................37

Replacing the Fusing Unit ........................................................................................ 39

3. Cleaning the Printer

Cautions to Take When Cleaning ....................................................................... 43

Cleaning the Friction Pad....................................................................................44

Cleaning the Paper Feed Roller.......................................................................... 45

Cleaning the Registration Roller ........................................................................ 47

4. Adjusting the Printer

Adjusting the Image Density............................................................................... 49

Adjusting Tray Registration................................................................................ 50

5. Troubleshooting

Error & Status Messages on the Control Panel ................................................ 53

Printer Does Not Print ......................................................................................... 59

Checking the port connection...................................................................................61

Other Printing Problems ..................................................................................... 63

Additional Troubleshooting ................................................................................ 66

6. Removing Misfed Paper

Removing Misfed Paper ......................................................................................69

When “Remove Misfeed Paper Tray” Appears .................................................70

When “Remove Misfeed Internal Path” Appears ..............................................71

When “Remove Misfeed Paper Exit Cover” Appears ....................................... 73

When “Remove Misfeed Duplex Unit” Appears................................................ 76

7. Appendix

Moving and Transporting the Printer................................................................. 79

Moving the Printer .................................................................................................... 80

Consumables ....................................................................................................... 81

Toner Cartridge ........................................................................................................ 81

Maintenance Kit .......................................................................................................82

Specifications....................................................................................................... 83

Mainframe ................................................................................................................ 83

Options..................................................................................................................... 86

INDEX......................................................................................................... 89

Trademarks

Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Bluetooth

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:

•Microsoft

• The product names of Windows

• The product names of Windows Server

• The product names of Windows NT

Microsoft Microsoft Microsoft

Microsoft Microsoft

Microsoft Microsoft Microsoft

Microsoft Microsoft

is a registered trademark of Bluetooth-SIG Inc. worldwide.

Windows® 95 operating system

Windows® 98 operating system

Windows® Millennium Edition (Windows Me)

Windows® 2000 Advanced Server

Windows® 2000 Server

Windows® 2000 Professional

Windows® XP Professional

Windows® XP Home Edition

Windows ServerTM 2003 Standard Edition

Windows ServerTM 2003 Enterprise Edition

Windows ServerTM 2003 Web Edition

Windows NT® Server 4.0

Windows NT® Workstation 4.0

2000 are as follows:

XP are as follows:

2003 are as follows:

4.0 are as follows:

How to Read This Manual

The following set of symbols is used in this manual.

This symbol indicates a potentially hazardous situation that might result in death or serious injury when you misuse the machine without following the instructions under this symbol. Be sure to read the instructions, all of which are described in the Safety Information section.

This symbol indicates a potentially hazardous situation that might result in minor or moderate injury or property damage that does not involve personal injury when you misuse the machine without following the instructions under this symbol. Be sure to read the instructions, all of which are described in the Safety Information section.

* The statements above are notes for your safety.

If this instruction is not followed, paper might be misfed, originals might be damaged, or data might be lost. Be sure to read this.

This symbol indicates information or preparations required prior to operating.

This symbol indicates precautions for operation, or actions to take after abnormal operation.

This symbol indicates numerical limits, functions that cannot be used together, or conditions in which a particular function cannot be used.

This symbol indicates a reference.

Keys that appear on the machine's display.

Keys and buttons that appear on the computer's display.

Keys built into the machine's control panel.

Keys on the computer's keyboard.

1. Paper and Other Media

Paper and Other Media Supported by This Printer

This section describes the paper size, feed direction, and the maximum amount of paper that can be loaded into each paper tray in this printer.

Note

❒ The following symbols and terminology are used to represent the feed direction.

In this manual On the display Paper feed direction

K↑(Feed direction)

L↑(Feed direction)

❒ Be careful of the paper feed direction. The direction is determined for each pa-

per size.

❖ Input Paper Sizes (Metric version)

A4 (297 x 210)

8 1/2 x 11

A5 (210 x 148)

8 1/2 x 5 1/2

Short-edge feed direction

Long-edge feed direction

Feed direction

A3 K 297 × 420 ×

B4 JIS K 257 × 364 ×

A4 K 210 × 297 ×

L 297 × 210 ×

B5 JIS K 182 × 257 ×

L 257 × 182 ×

A5 K 148 × 210 ×××

L 210 × 148 ××

A6 K 105 × 148 ×××

11 × 17 K 279 × 432 ×

Legal (LG, 8

/2 × 14)

K 216 × 356 ×

Size (mm)

Bypass Tray

Paper Tray (Tray1)

Paper Feed Unit (Tray2/3)

Envelope Feeder Unit

Paper and Other Media

Feed direction

Letter (LT, 81/2 × 11)

/2 × 81/

/2 × 13)

/8 × 91/2)

/8 × 71/2)

/2)

/4 ×

Executive (Exec., 7

/2)

Folio (8

/4 × 13)

Foolscap (F4, 8

F/GL (8 × 13) K 203 × 330 ×

Com#10 Env (4

C5 Env (6.38 × 9.02)

C6 Env (4.49 × 6.38)

DL Env (4.33 × 8.66) K 110 × 220 ××

Monarch Env (3

Custom Size - - ××

8K (10

/2 × 15.35)

16K (7.68 × 10

K 216 × 279 ×

L 279 × 216 ×

K 140 × 216 ×××

K 184 × 276 ××

L 276 × 184 ×

K 210 × 330 ×

K 216 × 330 ×

K 104.8 × 241.3 ××

K 162 ×229 ××

K 114 ×162 ××

K 98.4 × 190.5 ××

K 267 × 390 ×

K 195 × 267 ×

L 267 × 195 ×

Size (mm)

Bypass Tray

Paper Tray (Tray1)

Paper Feed Unit (Tray2/3)

Envelope Feeder Unit

• The size is supported and indicated on the tray dial. Be sure to set the paper size dial to match the actual paper size loaded in the tray.

• The size is supported but not indicated on the tray dial. You should set the tray dial to “p”, and select the paper size with the control panel.

• The size is supported but the paper size should be set with the control panel. There is no dial on the tray. See p.19 “Loading Paper in the Bypass Tray” See p.24 “Loading Envelopes”

Paper and Other Media Supported by This Printer

• The size is supported, but it should be set as a custom size using the control panel. The supported size may differ depending on the printer language you use. Set as a custom size setting using the control panel. The following sizes are supported:

• Bypass Tray: approximately 90 - 305 mm in width, and 148 - 432 mm in

length.

• Paper Feed Unit (Tray 2/3): approximately 182 - 297 mm in width, and

160 - 432 mm in length.

• The size is not supported.

❖ Input Paper Sizes (Inch version)

Feed direction

11 × 17 K 11 × 17 ×

Legal (LG) K

Letter (LT) K

/2× 81/

Executive (Exec.) K

A3 K 11.26 × 16.54 ×

B4 JIS K 10.12 × 14.33 ×

A4 K 8.26 × 5.83 ×

B5 JIS K 7.17 × 10.12 ×

A5 K 5.83 × 8.26 ×××

A6 K 4.13 × 5.63 ×××

Folio K

L 5.83 × 8.26 ×

L 10.12 × 7.17 ×

L 8.26 × 5.83 ××

Size (inch)

/2 × 14

/2× 11

11 × 8

/2× 81/

/4× 101/

/2× 71/

/4 × 13

Bypass Tray

Paper Tray (Tray1)

Paper Feed Unit (Tray2/3)

Envelope Feeder Unit

×××

××

Paper and Other Media

Feed direction

Foolscap F4 K

F/GL K 8 × 13 ×

Com#10 Env K

C5 Env

C6 Env

DL Env K 4.33 × 8.66 ××

Monarch Env K

Custom Size - - ××

8K K

16K K

K 4.49 × 6.38 ××

Size (inch)

/2 × 13

/8 × 91/

6.38 × 9.02

37/8 × 71/

/2× 15.35

7.68 × 10

/2× 7.68

Bypass Tray

Paper Tray (Tray1)

Paper Feed Unit (Tray2/3)

Envelope Feeder Unit

××

• The size is supported and indicated on the tray dial. Be sure to set the paper size dial to match the actual paper size loaded in the tray.

• The size is supported but not indicated on the tray dial. You should set the tray dial to “p”, and select the paper size with the control panel.

• The size is supported but the paper size should be set with the control panel. There is no dial on the tray. See p.19 “Loading Paper in the Bypass Tray” See p.24 “Loading Envelopes”

• Bypass Tray: approximately 3.54 - 12.01 inches in width, and 5.83 - 17.01

inches in length.

• Paper Feed Unit (Tray 2/3): approximately 7.17 - 11.69 inches in width,

and 6.3 - 17.01 inches in length.

•

The size is not supported.

Paper and Other Media Supported by This Printer

❖ Paper weight and number of sheets to be set

Supported paper weight

Tray 1

Bypass Tray

Paper Feed Unit (Tray 2, Tray 3)

Envelope Feeder Type 2600 See p.24 “Loading Envelopes”.

60 - 105 g/m

52 - 162 g/m

60 - 105 g/m

(16 - 28 lb.) 500 (80 g/m2, 20 lb.)

(14 - 43 lb.) 100 (80 g/m2, 20 lb.)

(16 - 28 lb.) 500 (80 g/m2, 20 lb.)

Note

Maximum number of sheets (plain paper)

For other kind of papers, see p.19 “Loading Paper in the Bypass Tray”.

❒ Check that the top of the stack is not higher than the limit mark inside the

tray.

❒ The Envelope Feeder Unit requires the installation of the optional Paper

Feed Unit.

❖ Paper size not supported by both side printing

The following paper sizes cannot be printed on both sides:

• Metric version: A5K, A6K, 5

/2 × 81/2K, Executive (184 × 246)K,

Com#10 Env (104.8 × 241.3)K, C5 Env (162 ×229)K, C6 Env (114 ×162)K, DL Env (110 × 220)K, Monarch Env(98.4 × 190.5)K. Custom Size supported by approximately 182 to 297 mm in width, and approximately 148 to 432 mm in length.

• Inch version: A5K, A6K, 5 Com#10 Env (4

/8 × 91/2)K, C5 Env (6.38 × 9.02)K, C6 Env (4.49 × 6.38)K,

DL Env (4.33 × 8.66)K, Monarch Env (3

/2 × 81/2K, Executive (71/4 × 101/2)K,

/8 × 71/2)K. Custom Size supported by approximately 7.18 - 11.68 inches in width, and approximately 5.83 - 17.00 inches in length.

Paper and Other Media

Paper Recommendations

Loading Paper

Important

❒ Do not use ink-jet printer paper because it may stick to the fusing unit and

cause a paper misfeed.

❒ When printing on OHP transparencies that have a print side, load them with

the print side over on the bypass tray. Not taking this precaution may cause them to stick to the fusing unit and cause misfeeds.

❒ Set the paper as described below.

• Tray 1: Print side facing down

• Bypass Tray: Print side facing up

• Paper Feed Unit (Tray 2, Tray 3): Print side facing down

❒ Print quality cannot be guaranteed if paper other than the ones recommended

is used. For more information about recommended paper, contact your sales or service representative.

❒ Do not use paper that has already been printed onto by other printers.

Storing Paper

• Paper should always be stored properly. Improperly stored paper might result in poor print quality, paper misfeeds, or printer damage. Recommendations are as follows:

• Avoid storing paper in humid areas.

• Avoid exposing paper to direct sunlight.

• Store on a flat surface.

• Keep paper in the package in which the paper came.

Types of Paper and Other Media

Paper Recommendations

Plain Paper

Paper thickness

Printer setup Press [Paper Input] menu, [Paper Type], and then [Plain Paper].

60 - 105 g/m

Note

❒ The paper type selected using the printer driver overrides that

selected using the control panel.

Printer driver setup Click [Plain] or [Plain & Recycled] in the [Type:] list.

Enabled paper feeding tray Any input tray can be used.

Number of sheets that can be set

• Tray 1: 500

• Tray 2, Tray 3 (Paper Feed Unit Type 610): 500

• Bypass Tray: 100

Note

❒ Make sure paper is not stacked higher than the upper limit

mark (T) inside the tray. Make sure paper is not stacked higher than the paper guides inside the bypass tray.

Both-side printing Possible

Additional cautions

When printing on 91 - 105 g/m slower to when printing on paper of 60 - 91 g/m

(16 - 28 lb.)

paper, print speed is slightly

Thick Paper

Paper thickness

Printer setup Press [Paper Input] menu, [Paper Type] and then [Thick Paper] on the

105 - 162 g/m

control panel.

Note

❒

The paper type selected using the printer driver overrides that selected using the control panel.

Printer driver setup Click [Thick] in the [Type:] list.

Enabled paper feeding tray Bypass Tray

Number of sheets that can be set

Both-side printing Not possible

Additional cautions Print speed is slightly slower than when using plain paper.

Make sure paper is not stacked higher than the upper limit mark (T) inside the tray. Make sure paper is not stacked higher than the paper guides inside the bypass tray.

(28 - 43 lb.)

Paper and Other Media

OHP transparencies

Printer setup Press [Paper Input] menu, [Paper Type], and then [Transparency] on

Printer driver setup Click [Transparency] in the [Type:] list.

Enabled paper feeding tray Bypass tray

Number of sheets that can be set

Both-sided printing Not possible

Additional cautions • Print speed for OHP transparencies is slower than for plain pa-

the control panel.

Note

❒ The paper type selected using the printer driver overrides that

selected using the control panel.

Load only one OHP transparency at the same time onto the bypass tray.

per.

• Due to switching modes, the machine will be on standby for thirty or forty seconds after the job was received.

Envelopes

Printer setup Press [Paper Input] menu, [Paper Type], and then press [Thick Paper]

Printer driver setup Click [Thick] in the [Type:] list.

Enabled paper feeding tray Any input tray can be used.

Both-sided printing Not possible

Additional cautions • Check the print side is facing up.

on the control panel.

Note

❒ The paper type selected using the printer driver overrides that

selected using the control panel.

Note

❒ Make sure paper is not stacked higher than the upper limit

mark (T) inside the tray. Make sure paper is not stacked higher than the paper guides inside the bypass tray.

• Check there is no air in the envelopes before loading.

• For better print quality, we recommend the right, left, top, and bottom print margins to be at least 20 mm (0.8”) each.

• Load only one size and type of envelope at a time.

• Before loading envelopes, flatten their leading edges (the edge going into the printer) by running a pencil or ruler across them.

• Some kinds of envelope might cause misfeeds, wrinkles or print poorly.

• Print quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check print quality.

Paper not supported by this printer

Avoid using the following paper as they are not supported by this printer.

• Paper meant for an ink-jet printer

• Bent, folded, or creased paper

• Curled or twisted paper

•Torn paper

•Wrinkled paper

• Damp paper

• Paper that is dry enough to emit static electricity

• Paper that has already been printed onto, except a preprinted letterhead Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.)

• Special paper, such as thermal paper, aluminum foil, carbon paper and conductive paper

• Paper whose weight is heavier or lighter than the limitation

• Paper with windows, holes, perforations, cutouts, or embossing

• Adhesive label paper on which glue or base paper is exposed

• Paper with clips or staples

Paper Recommendations

• Envelopes in the following conditions:

•damp

• excessively curled or twisted

• stuck together

• damaged in any way

•with stamps attached

• with windows, holes, perfora-

tions, cutouts or embossing

• with metal clasps, string ties or

metal folding bars

• designed to be interlocked

• with nicked edges or bent cor-

ners

• with rough, wrinkled or laid

finishes

• with any exposed adhesive,

when the flap is in the sealed or closed position

Paper and Other Media

❖ Envelope

Print Area

The following shows the print area

for this printer. Be sure to set the print margins correctly by the application.

❖ Paper

A Print area

B Feed direction

C Approx. 4.2 mm (0.18 inches)

D Approx. 4.2 mm (0.18 inches)

Note

❒ The print area may vary de-

pending on the paper size, printer language and printer driver settings.

A Print area

B Feed direction

C Approx. 4.2 mm (0.18 inches)

D Approx. 4.2 mm (0.18 inches)

Note

❒ The print area may vary de-

pending on the paper size, printer language and printer driver settings.

Loading Paper

This describes how to load paper into the paper tray and bypass tray.

CAUTION:

• Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury.

Loading Paper in Tray 1 and the optional paper feed unit

The following example explains loading procedure for the standard paper tray (Tray 1). The same procedure can be used for the optional paper feed unit.

Important

❒ Make sure paper is not stacked

above the limit mark inside the tray. Misfeeds might occur.

❒ Do not put different types of paper

in a single paper tray.

❒ Up to 500 sheets of paper can be

loaded in the paper feed unit. This means a maximum of 1,600 sheets can be simultaneously loaded when two additional paper feed units are installed.

A Lift the paper tray slightly, and

then pull it out until it stops.

B Lift the front side of the tray, and

then pull it out of the printer.

ZKGY140E

C Load paper into the tray with the

print side down.

ZKGY130E

Important

❒ Confirm that the top of the stack

is not higher than the limit mark inside the tray.

❒ Confirm that paper fits under

the rear guide.

AGN029S

Paper and Other Media

D Lift the front of the tray, and then

slide it carefully into the printer until it stops.

ZKGY150E

Important

❒ Do not slide the paper tray in

with force. If you do, the front and side guides might move.

Reference

For more information about type, size and feed direction of paper that can be loaded in the tray, see p.3 “Paper and Other Media Supported by This Printer”.

When you change the paper size see p.14 “Changing the paper size”.

A Lift the paper tray slightly, and

then pull it out until it stops. Adjust the paper size dial to match the size and feed direction of paper in the paper tray.

AGN025S

Important

❒ If you want to use the paper size

and feed direction that are not indicated on the paper size dial, set the dial to “p”. In this case, you should set the paper size using the control panel.

B Lift the front side of the tray, and

then pull it out of the printer.

Changing the paper size

Important

❒ Confirm that the setting of the pa-

per size dial matches the paper size and feed direction of the paper in the tray, otherwise the printer might be damaged, or printing problems might occur.

The following explanation uses the example of “Tray 1” for the paper tray.

ZKGY140E

C If you load paper larger than

A4K or 8 tend the tray as follows:

❒ You cannot load paper smaller

/2 × 11K, you should ex-

Note

than A4K or 8 tray is extended. In this case, return the tray to its standard length.

/2 × 11K, if the

Loading Paper

D Slide the catches inwards to un-

lock the tray.

ZKGY160E

E Slide the tray until it stops.

ZKGY170E

F Return the catches to their origi-

nal positions.

G Adjust the rear and side guides to

the paper size you want to load.

ZKGY120E

Important

❒ To avoid damage, pinch the pa-

per guides when moving them.

H Load paper into the tray with the

print side down.

ZKGY180E

Important

❒ Confirm that the catches return

to their original positions securely. If they are not locked securely, paper misfeeds might occur.

ZKGY130E

Important

❒ Confirm that the top of the stack

is not higher than the limit mark inside the tray.

❒ Confirm that paper fits under

the rear guide.

Paper and Other Media

I Lift the front side of the tray, and

then place it into the printer. Carefully slide it into the printer until it stops.

If you load a paper size that is not selected automatically

To load paper whose size cannot be selected automatically, set the paper size on the control panel. Follow the procedure described below to set the paper size.

A Press the {Menu} key.

ZKGY150E

Important

❒ Do not slide the paper tray in

with force. If you do, the front and side guides might move.

J Attach the paper tray cover pro-

vided when you have pulled out the tray extension.

The [Menu] screen appears on the display.

AGN503S

B Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key.

ZKGH240E

Note

❒ The paper tray cover contains

four mounting holes.

• Use the two outer holes when attaching the paper tray cover as a cover for the standard tray.

• Use the two inner holes when attaching the paper tray cover as a cover for an additional tray.

Menu: Paper Input

The paper selection menu appears.

C Press the {U} or {T} key to dis-

play [Tray Paper Size], and then press the {# Enter} key.

The paper tray selection menu appears.

D Press the {U} or {T} key to dis-

play the target paper tray, and then press the {# Enter} key.

Tray Paper Size: Tray 2

The paper size selection menu appears.

Loading Paper

E Press the {U} or {T} key to dis-

play the loaded paper size, and then press the {# Enter} key.

Tray 2: 8 1/2 x 13

After about two seconds, the display returns to the menu.

F Press the {Online} key.

The initial screen appears.

This completes the setting change.

Specifying custom size paper for the optional paper feed unit

Important

❒ When printing on custom size pa-

per, specify the paper size using the control panel or printer driver.

❒ The custom size paper selected us-

ing the printer driver overrides that selected using the control panel. Do not make settings using the control panel if you have already made settings using the printer driver. However, when printing with a printer driver other than the RPCS printer driver, you must configure the settings using control panel.

❒ The following is the range of paper

sizes that can be loaded in each type of the paper trays:

• Optional paper feed unit (Tray 2, Tray 3): 182 - 297 mm in width and 60 - 432 mm

❒ The printer cannot print from ap-

plications that do not support custom size paper.

A Press the {Menu} key.

AGN503S

The [Menu] screen appears on the display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key.

Menu: Paper Input

The paper selection menu appears.

C Press the {U} or {T} key to dis-

play [Tray Paper Size], and then press the {# Enter} key.

The paper tray selection menu appears.

D Press the {U} or {T} key to dis-

play the target paper tray, and then press the {# Enter} key.

Tray Paper Size: Tray 2

The paper size selection menu appears.

E Press the {U} or {T} key to dis-

play [Custom Size], and then press the {# Enter} key.

Paper and Other Media

F Press the {U} or {T} key to set

horizontal value, and then press the {# Enter} key.

Custom Size: Horiz. 210.0 mm

Press the {T} or {U} key scrolls the value in increments of 0.1 mm. Pressing the {T} or {U} key scrolls the value in increments of 1 mm.

The screen for entering the length appears.

Specifying a paper type for paper tray and the optional paper feed unit

Improve printer performance by selecting the optimum paper type for the tray. You can select from the following paper types:

• Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead.

A Press the {Menu} key.

G Press the {U} or {T} key to set the

vertical value, and then press the {# Enter} key.

Custom Size: Vert. 297.0 mm

After about two seconds, the display returns to the menu.

H Press the {Online} key.

The initial screen appears.

The [Menu] screen appears on the display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key .

AGN503S

Menu: Paper Input

The paper type selection menu appears.

C Press the {U} or {T} key to dis-

play [Paper Type], and then press the {# Enter} key .

The paper tray selection menu appears.

Loading Paper

D Press the {U} or {T} key to dis-

play the target paper tray, and then press the {# Enter} key .

When the optional paper feed units are installed in the printer, [Tray 2] and [Tray 3] will appear depending on the number of the installed units.

Paper Type: Tray 2

The paper type selection menu appears.

E Press the {U} or {T} key to dis-

play the target paper tray, and then press the {# Enter} key .

Tray 2: *Recycled Paper

After about two seconds, the display returns to the menu.

F Press the {Online} key.

The initial screen appears.

Note

❒ The following paper types can-

not be printed on both sides:

• Special Paper, Color Paper, Preprinted.

Loading Paper in the Bypass Tray

Opening and Closing the Bypass Tray

Open the bypass tray

A Open the bypass tray.

AGN026S

Close the bypass tray

When you have finished using the bypass tray, close it as shown in the next step.

A Close by pressing the mark in the

center of the bypass tray.

AGN027S

Paper and Other Media

Specifying standard size paper for the Bypass Tray

Important

❒ Shuffle the paper before loading

B Adjust the side guides to the pa-

per width.

the stack onto the tray, so multiple sheets are not fed in together.

❒ Set the size and direction of the

loaded paper on the control panel or with the printer driver. Make sure the settings do not conflict. Otherwise, the paper may jam or the print quality may be affected.

A Slide the side guides outward,

and load paper until it stops with the print side up.

Important

❒ Confirm that paper fits under

the side guides.

❒ Sheets of A4K or 8

ZKGY220E

/2 x 11K length or longer must be loaded one at a time. Support the paper by hand so it feeds in properly. Additionally, since paper feeding and image quality may differ depending on paper thickness and width, check print results in advance using paper you intend to print on.

ZKGY200E

Note

❒ If you load A4K or larger, or

/2 × 11 Kor larger, slide out

8 the bypass tray extension ( ) and then flip it open ( ).

Note

❒ 45 kg paper or paper of A4K or

/2 x 11 K or longer may not feed in properly unless it is cut at right angles.

C To set the paper size and feed di-

rection, Press the {Menu} key.

AGN028S

AGN503S

The [Menu] screen appears on the display.

Loading Paper

D Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key.

Menu: Paper Input

The paper selection menu appears.

E Check [Bypass Size] appears, and

then press the {# Enter} key.

The paper size selection menu appears.

F Press the {U} or {T} key to dis-

play the size and orientation of the paper in the bypass tray.

Bypass Size: *A4 (210 x 297)

After about two seconds, the display returns to the menu.

G Press the {Online} key.

The initial screen appears.

Note

❒ To load thick paper, OHP trans-

parencies, or envelopes, make settings for thick paper or OHP transparencies using the control panel and printer driver.

❒ The number of pages that can be

loaded in the bypass tray differs depending on paper type. Make sure paper is not stacked above the paper guides inside the bypass tray.

Reference

For details about control panel settings for custom size paper or special paper, see p.22 “Specifying custom size paper for the Bypass Tray”.

For control panel settings when using thick paper, OHP transparencies, or post cards, see p.23 “Specifying a paper type for the Bypass Tray”.

Paper and Other Media

Specifying custom size paper for the Bypass Tray

Important

❒ The settings of custom sized paper

that take effect are not the settings made on the control panel but the settings made in the printer driver. There is no need to change the settings on the control panel. However, when using a printer driver other than RPCS, you will need to change the settings on the control panel.

❒ Applications that do not allow a

custom paper size to be set cannot print on custom sized paper.

Note

❒ If you print on A3 or longer sheets,

prints may become blurred.

A Press the {Menu} key.

C Check [Bypass Size] appears, and

then press the {# Enter} key.

The paper size selection menu appears.

D Press the {U} or {T} key to dis-

play [Custom Size], and then press the {# Enter} key.

E Press the {U} or {T} key to set the

horizontal value, and then press the {# Enter} key.

Custom Size: Horiz. 210.0 mm

By pressing the key, the value increases or decreases by 0.1 mm. By pressing and holding the key, the value varies by 1 mm.

F Press the {U} or {T} key to set the

vertical value, and then press the {# Enter} key.

Custom Size: Vert. 297.0 mm

The [Menu] screen appears on the display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key.

Menu: Paper Input

The paper selection menu appears.

AGN503S

After about two seconds, the display returns to the menu.

G Press the {Online} key.

The initial screen appears.

Reference

For details about the printer driver, see the printer driver Help.

Loading Paper

Specifying a paper type for the Bypass Tray

By selecting the paper type you want to load, the printer performs better. You can select from the following paper types:

• Plain Paper, Recycled Paper, Special Paper, Color Paper, Letterhead, Transparency, Thick Paper.

Important

❒ When you load Thick Paper or

transparencies in the Bypass Tray, always specify the type of paper. Duplex printing is not possible on paper in a tray for which Thick Paper or Transparency has been set.

❒ The paper type selected using the

printer driver overrides that selected using the control panel.

A Press the {Menu} key.

AGN503S

The [Menu] screen appears on the display.

C Press the {U} or {T} key to dis-

play [Paper Type], and then press the {# Enter} key.

The paper tray selection menu appears.

D Press the {U} or {T} key to dis-

play [Bypass Tray], and then press the {# Enter} key.

The paper type selection menu appears.

E Press the {U} or {T} key to dis-

play the type of paper you have loaded, and then press the {# En- ter} key .

Bypass Tray: Thick Paper

After about two seconds, the display returns to the menu.

F Press the {Online} key.

The initial screen appears.

Note

❒ The following paper types can-

not be printed on both sides:

• Special Paper, Color Paper, Preprinted, Transparency, Thick Paper.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key .

Menu: Paper Input

The paper selection menu appears.

Paper and Other Media

Loading Envelopes

As there are many kinds of envelopes,

be sure to check if those to be used are supported by this printer.

Reference

For more information about envelopes, see p.10 “Envelopes”.

Important

❒ Even if the optional envelope feed-

er is not installed, you can select envelope sizes for Tray 2 and Tray 3 using the control panel. However, you cannot load envelopes until the optional envelop feeder unit is installed.

❒ To install the envelope feeder unit,

the optional paper feed unit must be installed. See “Attaching Envelope Feeder Unit Type 610”, Setup Guide.

Loading envelopes onto the Bypass Tray

Reference

With the bypass tray, you can load up to 10 envelopes at the same time. For more information about envelopes, see p.10 “Envelopes”.

To open and close the bypass tray, see p.19 “Opening and Closing the Bypass Tray”

A Load envelopes until they stop,

with the print side up and the sides of the flaps on the left as shown below.

ZKGY411E

Important

❒ Confirm that the envelope flaps

are securely folded down, and that there is no air inside the envelopes.

Note

❒ Confirm that the top of the stack

is not higher than the limit mark on the side guides.

❒ Do not push the stack of enve-

lopes with too much force.

B Slide the side guides against the

edge of the envelope stack.

Note

❒ Confirm that the edges of enve-

lopes fit under the side guides.

Loading Paper

C Set the envelope size and feed di-

rection. Press the {Menu} key.

AGN503S

The [Menu] screen appears on the display.

D Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key.

Menu: Paper Input

The paper selection menu appears.

E Check [Bypass Size] appears, and

then press the {# Enter} key.

The paper size selection menu appears.

F Press the {U} or {T} key to select

the envelope type you want to use.

Loading envelopes into the Envelope Feeder Unit

Important

❒ With the optional envelope feeder

unit, you can load up to 60 envelopes at the same time. For more information about envelopes, see p.10 “Envelopes”.

The following explanation uses the example of installing the envelope feeder unit in “Tray 2”.

A Slide the optional paper feed unit

(Tray 2) out until it stops. Then, lift it slightly, and then slide it out.

ZKGP330E

Note

❒ Keep the paper tray with paper

in a cool and dry place.

Bypass Size: C5 Env(162x229)

Reference

For information about types of envelopes you can select, see p.3 “Paper and Other Media Supported by This Printer”.

G Press the {# Enter} key to apply

the settings. Wait for a while.

After about two seconds, the display returns to the menu.

H Press the {Online} key.

The initial screen appears.

B Prepare the envelope feeder Unit. C Pinch the side guides, and then

slide them outward until they stop. Pinch the rear guide, and then slide it toward the back.

ZKGY260E

Paper and Other Media

D Push the bottom plate down until

it locks into place.

F Pinch the side guides, and then

slide them along the edge of the envelope stack.

ZKGP360E

ZKGY370E

E Load envelopes into the envelope

feeder unit, with the print side down and the flap on the left as shown in the illustration.

ZKGP380E

G Pinch the rear guide, and then

slide it along the edge of the envelope stack.

ZKGY390E

Important

❒ Confirm that the envelope flaps

are securely folded down, and that there is no air inside the envelopes.

Note

❒ Confirm that the top of the stack

is not higher than the limit mark on the side guides.

❒ Confirm that the envelopes fit

under the side guides.

❒ Do not push the stack of enve-

lopes with too much force.

H Lift the front of the tray, and then

slide it carefully into the printer until it stops.

ZKGP340E

Important

❒ Do not slide the paper tray in

with force. If you do, the front and side guides might move.

Loading Paper

I Press the {Menu} key.

AGN503S

The [Menu] screen appears on the display.

J Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key.

Menu: Paper Input

The paper selection menu appears.

K Press the {U} or {T} key to dis-

play [Tray Paper Size], and then press the {# Enter} key.

The paper tray selection menu appears.

M Press the {U} or {T} key to select

the envelope type you want to use.

Tray 2: C5 Env(162x229)

Reference

For more information about types of envelopes you can select, see p.3 “Paper and Other Media Supported by This Printer”.

N Press the {# Enter} key to apply

the settings. Wait for a while.

After about two seconds, the display returns to the menu.

O Press the {Online} key.

The initial screen appears.

L Press the {U} or {T} key to dis-

play the target paper tray, and then press the {# Enter} key.

Menu: Tray 2

The paper size selection menu appears.

Paper and Other Media

Switching between Paper Trays

When paper of the same size is loaded in both the standard tray and the paper feed unit (option), paper will be fed from the standard tray when you start printing. To print on paper loaded in the paper feed unit, switch the tray to be used to the paper feed unit using [Tray Priority] in the [Paper Input] menu.

C Press the {U} or {T} key to dis-

play [Tray Priority], and then press the {# Enter} key.

The paper tray selection menu appears.

D Press the {U} or {T} key to select

the tray type you want to use, and then press the {# Enter} key.

The following message appears on the display:

Tray Priority:

A Press the {Menu} key.

*Tray 2

E Press the {Online} key.

The initial screen appears.

AGN503S

The [Menu] screen appears on the display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press the {# Enter} key .

Menu: Paper Input

The paper selection menu appears.

2. Replacing Consumables

and Maintenance Kit

Replacing the Toner Cartridge

WARNING:

• Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame.

• Disposal should take place at an authorized dealer or an appropriate collection site.

• If you dispose of the used toner cartridges yourself, dispose of them according to local regulations.

• Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns or a fire.

CAUTION:

• Keep toner (used or unused) and the toner cartridge out of reach of children.

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

• If your skin comes into contact with toner or used toner, wash the affected area thoroughly with soap and water.

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

CAUTION:

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

• Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.

• If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.

Replace the toner cartridge if the following message appears on the display:

Replace Toner Cartridge

Important

❒ Do not expose the toner cartridge

to light for a long time. Do not leave the front cover open for a long time. If the toner cartridge is exposed to a light for a long time, the toner cartridge might be damaged and print quality might be reduced.

Replacing Consumables and Maintenance Kit

Note

❒ When handling toner cartridges,

never stand them up on either end or position them upside down.

❒ Store toner cartridges in a cool

dark place.

❒ Actual printable numbers vary de-

pending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity. Toner quality degrades over time. You may have to replace the toner cartridge prematurely. We recommend you prepare a new toner cartridge beforehand.

B Be sure to put the toner cartridge

on a stable, flat surface.

AGN022S

Note

❒ Do not put the toner cartridge

on an unstable or tilted surface.

C Wipe around the metallic regis-

A Open the front cover by pushing

the front cover release button.

tration roller by turning with a soft damp cloth.

AGN020S

ZKGX461E

Important

❒ Do not use chemical cleaner or

organic solvent such as thinner or benzene.

D Take the new toner cartridge from

the box.

Replacing the Toner Cartridge

E Place the toner cartridge on a flat

surface. Pull out the tape inside the unit horizontally while holding the cartridge with one hand as shown in the illustration.

ZKGT151E

Note

❒ Be sure to remove the tape com-

pletely before installing the new toner cartridge, otherwise the printer might be damaged.

❒ Keep the toner cartridge hori-

zontal when pulling out the toner seal. Pulling out the toner seal with the cartridge upright or tilted can cause printer failure.

❒ Be careful not to get toner dust

on your hands or clothes.

❒ Do not shake or shock the toner

cartridge after pulling out the toner seal to avoid dirt on paper surfaces, toner spillage, or printer failure.

F Hold the grips of the cartridge,

and then insert it into the printer until it stops.

G Push down the toner cartridge to

settle it in appropriate position.

AGN024S

H Close the front cover by pressing

the left and right side indentations.

ZKGH130E

Important

❒ Do not close the front cover with

force. If you cannot close the cover easily, pull out the toner cartridge from the printer and insert it again. After that, close the front cover again.

Note

❒ Please cooperate with the toner

cartridge recycling program, whereby are collected used toner cartridges. For details, consult with the store where the printer was purchased or with a sales or service representative.

AGN023S

Replacing Consumables and Maintenance Kit

Replacing the Maintenance Kit

WARNING:

• Do not risk electric shock by handling the power cord or plug with wet hands.

CAUTION:

• The inside of this printer becomes very hot. Do not touch parts labelled “v” (indicating a hot surface). Touching these parts will result in burns.

• Grip the plug, not the cord, when pulling the plug from the socket. Pulling the cord causes wear and tear that can result in fire or electric shock.

• Wait at least one hour after power off before replacing parts. Not allowing the printer to cool may result in burns.

The maintenance kit contains parts for maintaining the printer.

Replace the maintenance kit if the following message appears on the display:

Replace Maintenance Kit

Before Replacing

Replace all the parts included in Maintenance Kit at the same time. Replace them according to the following procedure.

A Turn off the power, and then un-

plug the power cable.

Important

❒ Wait at least an hour after pow-

er off to allow internal parts to cool down before replacing the Maintenance Kit.

B Check the box contains the fol-

lowing items:

•Friction Pad × 3

See p.33 “Replacing the Friction Pad”.

• Transfer Roller (with gloves) See p.35 “Replacing the Transfer Roller”.

• Paper Feed Roller × 3 See p.37 “Replacing the Paper Feed Rollers”.

• Fusing Unit See p.39 “Replacing the Fusing Unit”.

Replacing the Maintenance Kit

Replacing the Friction Pad

Replace all friction pad of the tray. There are two kinds of friction pads. One is for the paper tray (Tray 1), and the other are for the paper feed unit(s) (Tray 2, 3). The following procedure shows how to replacing friction pad of the paper tray (Tray1).

A Lift the paper tray slightly, and

then pull it out until it stops.

AGN029S

B Lift the front side of the tray, and

then pull it out of the printer.

C Remove paper from the paper

tray. Place the tray upside down on a flat surface.

ZKGM160E

D Use a sharp-pointed item like a

ball-point pen, to release the two catches that lock the friction pad.

Note

❒ The friction pad may fall off

when the catches are released. Place your hand over the friction pad while releasing the catches.

❒ The friction pad spring may

come off. Be careful not to lose the friction pad spring.

❒ The catches that lock the friction

pad are located at the very back.

ZKGY140E

ZKGM170E

Replacing Consumables and Maintenance Kit

E Return the paper tray to its origi-

nal position, and then remove the friction pad from the tray.

G Push the friction pad until it locks

securely.

H If your printer is equipped with

Note

❒ The friction pad spring may

come off. Be careful not to lose

the friction pad spring.

ZKGM180E

the optional paper feed unit(s), follow the same procedure when replacing the friction pad.

F Insert the new friction pad in the

paper tray.

Attach the center projection of the new friction pad to the spring, and then align the projection of both sides of the friction pad to the holes of the paper tray. Then push the friction pad as shown in the illustration until it clicks.

ZKGM190E

After pushing in the friction pad, try pushing it several times to check it is properly installed. If it jumps back into position due to the force of the spring, it is properly installed.

Replacing the Maintenance Kit

Replacing the Transfer Roller

A Open the front cover by pushing

the front cover release button.

AGN020S

B Pull the toner cartridge out of the

printer, while lifting the front side.

D Hold the lock levers (“ ” parts),

and then pull them.

ZKGM200E

E Hold the green parts of the roller

on both sides, and then remove the roller from the printer as shown in the illustration.

ZKGM210E

AGN022S

Note

❒ Be sure to place the used car-

tridge on the level place.

C To avoid making your hands dirty

with toner from the transfer roller, wear the gloves included in the maintenance kit.

Replacing Consumables and Maintenance Kit

F Insert the new transfer roller on

the socket with the gear of the roller positioned on the left.

H Take the gloves off. I Hold the grips of the toner car-

tridge, and then insert it into the printer until it stops.

ZKGM220E

Important

❒ Do not insert the roller on the

back of the socket, or the printer might be damaged.

❒ Insert the metallic part of the

roller on the socket. If you insert the sponge part of the roller, the roller might be damaged.

G Push down the green parts of

both sides of the printer until it clicks as shown in the illustration.

J Lower the toner cartridge when it

touches the back.

AGN023S

ZKGM221E

Note

❒ When the transfer roller is set,

the transfer roller cover will return to its original position automatically.

AGN024S

K Close the front cover by pressing

the left and right side indentations.

ZKGH130E

Replacing the Maintenance Kit

Replacing the Paper Feed Rollers

Replace all feed rollers including the printer and the optional paper feed unit(s). The following procedure shows how to replace the printer's paper feed rollers.

CAUTION:

• When lifting the machine, use the inset grips on both sides. Otherwise the printer could break or cause injury if dropped.

CAUTION:

• Lifting the paper feed unit carelessly or dropping it may cause injury.

Important

❒ The following are examples of re-

placing the paper feed roller on the paper tray.

❒ You can replace the paper feed

roller on the optional paper feed unit by following the procedures below. The paper feed roller on the optional paper feed unit differs from the one on the paper tray. Confirm the type of paper feed roller you are installing.

A If the optional duplex unit is in-

stalled, uninstall them from the printer.

B Move the printer to the edge of a

sturdy and stable table or desk.

AGN021S

Important

❒ Always move the printer hori-

zontally. Moving the printer facing up on down may cause the toner to scatter.

❒ Do not put the printer on an un-

stable or tilted surface.

Note

❒ If the printer is equipped with

the optional paper feed unit, do not move the printer and the unit together, because they are not securely attached.

C Slide the green lock lever to the

left ( ), and then remove the paper feed roller ( ).

AGN017S

A For the paper tray

B For the paper feed unit

ZKGM120E

Replacing Consumables and Maintenance Kit

D While sliding the green lock lever

to the left ( ), set the new roller ( ). Then return the green lock lever to its original position ( ).

G Reinstall the optional duplex unit

if it was removed.

Reference

See p.79 “Moving and Transporting the Printer” , Appendix.

ZKGM130E

Note

❒ Check the green lock lever se-

cures the roller correctly by making sure the new roller rotates smoothly.

E If the printer is equipped with the

optional paper feed unit(s), follow the same procedure when replacing the paper feed roller.

If you installed two paper feed units, also replace both paper feed rollers.

F Place paper in the paper trays and

additional removed paper trays. Lift the front of the tray, and then slide it carefully into the printer until it stops.

ZKGY150E

Replacing the Maintenance Kit

Replacing the Fusing Unit

CAUTION:

• The fusing unit becomes very hot. When installing the new fusing unit, turn off the printer and wait about an hour. After that, install the new fusing unit. Not waiting for the unit to cool down can result in a burn.

Replacing the fusing unit

A Open the rear cover by pushing the

two knobs.

AGN004S

B Remove the rear cover in a horizon-

tal direction.

C Lift the lock levers of the fusing

unit as shown in the illustration.

AGN006S

D Pull the fusing unit out.

AGN007S

E Pull out the pins on both sides of

the new fusing unit.

ZKGM010E

ZKGX220E

Replacing Consumables and Maintenance Kit

F Replace the new fusing unit into

the printer.

I Close the rear cover.

AGN005S

AGN008S

J Print a configuration page to con-

G Push the lock levers of the fusing

unit down until it clicks.

AGN009S

H Insert the rear cover to the inside

grooves on both sides of the printer in a horizontal direction.

firm that the printer works properly.

Reference

For more information about printing the configuration page, see “Test Printing”, Setup Guide.

Replacing the fusing unit with the duplex unit attached

A Push down the lever on the right

side of the duplex unit ( ), and then pull it out until it stops ( ).

ZKGX320E

ZKGX221E

Replacing the Maintenance Kit

B Lift the lock levers of the fusing

unit as shown in the illustration.

AGN006S

C Pull the fusing unit out.

AGN007S

D Pull out the pins on both sides of

the new fusing unit.

E Replace the new fusing unit into

the printer.

AGN008S

F Push the lock levers of the fusing

unit down until it clicks.

AGN009S

G Align the power cable with the

groove of the left slide of the duplex unit, and then insert the duplex unit into back of the printer aligning the rails inside of the printer until it is connected.

ZKGM010E

ZKGX240E

Replacing Consumables and Maintenance Kit

H Print a configuration page to con-

firm that the printer works properly.

Reference

For more information about printing the configuration page,

see “Test Printing”, Setup Guide.

3. Cleaning the Printer

Cautions to Take When Cleaning

WARNING:

• Do not remove any covers or screws other than those specified in this manual. Some parts of the machine are at a high voltage and could give you an electric shock. Also, if the machine has laser systems, direct (or indirect) reflected eye contact with the laser beam may cause serious eye damage. When the machine needs to be checked, adjusted, or repaired, contact your service representative.

• Do not take apart or attempt any modifications to this machine. There is a risk of fire, electric shock, explosion or loss of sight. If the machine has laser systems, there is a risk of serious eye damage.

CAUTION:

• When removing misfed paper, do not touch the fusing unit because it could be very hot.

Clean the printer periodically to maintain fine printing.

Dry wipe the exterior with a soft cloth. If dry wiping is not enough, wipe with a soft, wet cloth that is wrung out well. If you still cannot remove the stain or grime, use a neutral detergent, and then wipe over with a well-wrung wet cloth, dry wipe, and let it dry.

Important

❒ To avoid deformation, discoloration, or cracking, do not use volatile chemi-

cals, such as benzine and thinner, or spray insecticide on the printer.

❒ If there is dust or grime inside the printer, wipe with a clean, dry cloth.

❒ You must disconnect the plug from the wall outlet at least once a year. Clean

away any dust and grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire hazard.

Cleaning the Printer

Cleaning the Friction Pad

If the friction pad is dirty, a multifeed or a misfeed might occur. In this case, clean the pad as follows:

A Lift the paper tray slightly, and

then pull it out until it stops. Lift the front side of the tray, and then pull it out of the printer.

D Load paper into the paper tray

with the print side up. Carefully slide the paper tray into the printer until it stops.

ZKGY150E

Important

ZKGY140E

B Place the tray on a flat surface.

When there is paper in the tray, remove paper.

C Wipe the brown part of the fric-

tion pad with a soft damp cloth. Then, wipe it with a dry cloth to remove the water.

❒ Do not slide the paper tray in

with force. If you do, the front and side guides might move.

Note

❒ If misfeeds or multi-feeds of pa-

per occur after cleaning the friction pad, contact your sales or service representative.

❒ Follow the same procedure to

clean the friction pad of the optional paper feed unit and the envelope feeder unit.

TS3Y250E

Important

❒ Do not use chemical cleaner or

organic solvent such as thinner or benzene.

Cleaning the Paper Feed Roller

If the paper feed roller is dirty, a misfeed might occur. In this case, clean the roller as follows:

CAUTION:

• When lifting the printer, use the grips on both sides of the printer, otherwise the printer might fall and cause personal injury.

• When you move the printer, unplug the power cord from the wall outlet to avoid a fire or an electric shock.

• When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causing a fire or an electric shock.

Important

❒

The following are examples of cleaning the paper feed roller on the paper tray.

❒ You can clean the paper feed roller

on the optional paper feed unit by following the procedures below. The paper feed roller on the optional paper feed unit differs from the one on the paper tray. Confirm the type of paper feed roller you are installing.

AGN017S

A For the paper tray

B For the paper feed unit

A Turn off the power.

C Lift the paper tray slightly, and

then pull it out until it stops. Lift the front side of the tray, and then pull it out of the printer.

ZKGY140E

D Move the printer to the edge of a

stable table or desk.

AGN021S

Important

❒ Do not put the printer on an un-

stable or tilted surface.

❒ If the printer is equipped with

the optional paper feed unit, do not move the printer and unit together as they are not securely attached.

❒ When lifting the printer, con-

firm that the optional paper feed unit is not attached to the printer.

B Pull out the plug from the socket.

Remove all the cables from the printer.

Cleaning the Printer

E Slide the green lock lever to the

left ( ), so that the paper feed roller can be released ( ).

H Move the printer to the place where

it was placed. Carefully slide the paper tray into the printer until it stops.

ZKGM120E

ZKGY150E

F Wipe the rubber part of the roller

with a soft damp cloth. Then, wipe it with a dry cloth to remove the water.

Important

❒ Do not use chemical cleaner or

organic solvent such as thinner or benzene.

G While sliding the green lock lever

to the left ( ), set the paper feed roller to its original position ( ). Then, return the green lock lever to its original position ( ).

Important

❒ Do not slide the paper tray in

with force. If you do, the front and side guides might move.

Note

❒ Follow the same procedure to

clean the paper feed roller of the optional paper feed Unit.

ZKGM130E

Note

❒ Check the green lock lever se-

cures the roller correctly by making sure the new roller rotates smoothly.

Cleaning the Registration Roller

If the registration roller is dirty, a misfeed might occur. In this case, clean the roller as follows:

WARNING:

• Be sure to turn off the power and wait for about 30 minutes before cleaning the registration roller. Not waiting for the printer to cool down can result in a burn.

CAUTION:

• The inside of this printer becomes very hot. Do not touch parts labelled “v” (indicating a hot surface). Touching these parts will result in burns.

Clean the registration roller if dots (caused by specks of paper stuck to the roller) appear on printed OHP transparencies.

A Turn off the power, and then un-

plug the power cable.

B Open the front cover by pushing

the front cover release button.

C Pull the toner cartridge out of the

printer by holding the grips of the cartridge.

AGN022S

Note

❒ Do not hold the toner cartridge

upside down or stand it vertically.

❒ Do not put the toner cartridge

on an unstable or tilted surface.

D Wipe around the metallic regis-

tration roller by turning with a soft damp cloth.

AGN020S

ZKGX461E

Important

❒ Do not use chemical cleaner or

organic solvent such as thinner or benzene.

Cleaning the Printer

E Hold the grips of the toner car-

tridge, and then insert it into the printer until it stops.

G Close the front cover by pressing

the left and right side indentations.

AGN023S

F Lower the toner cartridge when it

touches the back.

AGN024S

Important

❒ Carefully close the front cover.

If you cannot close the cover easily, pull the toner cartridge out of the printer and insert it again. After that, close the front cover again.

ZKGH130E

4. Adjusting the Printer

Adjusting the Image Density

You can adjust the image density when the print side of the page is shaded or print image is too light.

Important

❒ Extreme settings may create print-

outs that appear dirty.

❒ Image density settings should be

made from the application or the printer driver whenever possible.

A Press the {Menu} key.

AGN503S

The [Menu] screen appears on the display.

B Press the {U} or {T} key to dis-

play [Maintenance], and then press the {# Enter} key .

D Press the {U} or {T} key to set the

image density value.

Image Density: (-3 +3) 0

Note

❒ To maintain a darker image un-

der high volume printing conditions, we highly recommended that you select 3 from the control panel.

❒ You can adjust the image densi-

ty in seven steps from -3 to +3. Increasing the value makes the printouts darker and decreasing the value makes the printouts lighter.

E Press the {# Enter} key .

Return to the maintenance menu.

F Press the {Online} key.

The initial screen appears.

Menu: Maintenance

The maintenance menu appears.

C Check [Image Density] is displayed,

and then press the {# Enter} key.

Adjusting the Printer

Adjusting Tray Registration

You can adjust the registration of each tray. The vertical adjustment is used for all trays. Normally, you need not update the registration. But when the optional paper feed unit or the duplex unit is installed, updating is useful in some cases.

The following procedure describes how to adjust tray 2. The same procedure applies to other trays as well.

A Press the {Menu} key.

AGN503S

The [Menu] screen appears on the display.

B Press the {U} or {T} key to dis-

play [Maintenance], and then press the {# Enter} key .

E Press the {U} or {T} key to select

the tray to adjust, and then press the {# Enter} key.

Prt. Test Sheet: Tray 2

The test sheet prints out. The display returns to the registration menu. Press the {Escape} key.

F Confirm the position of the image

on the test sheet, and then adjust the registration value.

ZKGX480E

G Press the {U} or {T} key to dis-

play [Adjustment], and then press the {# Enter} key.

Menu: Maintenance

The maintenance menu appears.

C Press the {U} or {T} key to dis-

play [Registration], and then press the {# Enter} key .

The registration menu appears.

D Print the test sheet to preview the

settings. Confirm that [Prt. Test Sheet] is displayed, and then press the {# Enter} key.

A screen prompting you to select the tray to be adjusted appears.

Adjustment: Horiz: Tray 2

H Press the {U} or {T} key to set the

registration value (mm).

Horiz: Tray 2: (-4.0 +4.0) 0.0

I Press the {U} or {T} key to set the

digit of the registration value (mm).

Increase the value to shift the print area in the positive direction, and decrease to shift in the negative direction.

TS3X001N

Note

❒ Pressing the {U} or {T} key

makes the value increase or decrease by 1.0 mm steps.

J Press the {# Enter} key.

Adjusting Tray Registration

K Press the {Escape} key.

The display returns to the print area [Adjustment] menu.

Registration: Adjustment

L Print the test sheet to confirm the

adjustment result.

M Press the {Online} key.

The initial screen appears.

Adjusting the Printer

5. Troubleshooting

Error & Status Messages on the Control Panel

This section explains what the messages that appear on the control panel mean and what to do when a particular message appears.

❖ Messages (in alphabetical order)

Messages/Second messages

Call Service: EC

Power Off On

/ If Error Reoccur

Call Service

Cannot check

Signal in Ad hoc

Change Setting

Tray #

/ Paper Size:

Paper Type:

Close Duplex

Unit Cover

Front Cover

Close Rear/Paper

Exit Cover

DHCP assigned

Cannot change

Energy Save Mode

Error: Enter 5

or 13 characters

Error: Enter 10

or 26 characters

Description Solution

A communication error sent from the engine to the controller has occurred in the printer.

An attempt to check the radio signal was made while the communication mode was set to [802.11 Ad hoc] in the interface settings.

The paper size and type setting in the tray differs from that of actual paper size and type in the tray.

#: tray number

The cover of the optional duplex unit is open.

The front cover is open. Close the front cover by pressing the

The paper exit cover or the rear cover is open.

An attempt to change the IP address, subnet mask or gateway address was made while DHCP was set to [On].

The printer is in Energy Saver mode.

An ID with an invalid number of digits was entered for the WEP key.

Turn the power off, and then on. If the message appears again, call your sales or service representative.

To check the radio signal , select Infrastructure in the communication mode settings.

Load paper of the selected size in the tray, and then change the paper size setting with the control panel. Or, press {Form Feed}, and then select the tray using the control panel. Or, press {Job Reset} to cancel the print job.

You can make to setting to print disregarding the error message.

Close the cover of the optional Duplex Unit.

left and right side indentations.

Close the paper exit cover or the rear cover.

Make the change after setting DHCP to [Off].

No action required.

Enter the correct number of digits for the WEP key.

Troubleshooting

Messages/Second messages

Hardware Problem

Ethernet

Hardware Problem

HDD

An error has occurred in the optional Network Interface Board.

An error has occurred in the optional Hard Disk Drive.

Description Solution

Turn the power off, and then on. If the message appears again, call your sales or service representative.

Turn the power off, and then on, If the message appears again, call your sales or service representative.

Turn off the power. Replace the Hard Disk Drive and turn on the power.

See “Attaching Hard Disk Drive Type 2600 ”, Setup Guide.

Turn off the power. Remove the Hard Disk Drive and turn on the power.

Note

❒ If the Hard Disk Drive is not in-

Hardware Problem

IEEE1394

The printer identified an IEEE 1394 interface board error.

stalled, you cannot send the sample print job, locked print job and download the font to Hard Disk Drive using the PS Utility for Mac.

Turn the power off, and then on.

Remove and re-install the IEEE 1394 interface board correctly.

A Check the IEEE 1394 interface

board is correctly attached to the computer.

B Check the IEEE 1394 interface ca-

ble is securely connected.

C Unplug the IEEE 1394 interface cable

which is connected to the printer.

D Restart the computer. If the mes-

sage appears even after executing above operation, proceed to the following steps.

E Execute the utility tool for IEEE

1394 interface board that is stored in the following path in the CDROM labeled “Printer Drivers and Utilities”: UTILITY\ 1394

Important

❒ For details about using the utility

tool for IEEE 1394, see the README file in the same directory in the CD-ROM. If the message appears again, contact your sales or service representative.

See “Attaching 1394 Interface Unit Type 4510”, Setup Guide.

Error & Status Messages on the Control Panel

Messages/Second messages

Hardware Problem

Option RAM

Hardware Problem

Parallel I/F

Hardware Problem

USB

Hardware Problem

Wireless Board

Hardware Problem

Wireless Card

HDD Full

Description Solution

The printer identified an optional RAM error.

There is a problem with the parallel interface.

There is a problem related to the Universal Serial Bus Connection and Hardware.

An error was detected in the IEEE 802.11b interface unit or the Bluetooth interface unit.

The IEEE 802.11b interface unit or the Bluetooth interface unit could not be detected when the power was turned on. The IEEE 802.11b interface card or the Bluetooth interface card was removed after the power was turned on. An error was detected in the IEEE

802.11b interface card or the Bluetooth interface card.

The maximum HDD area size for form/font has been exceeded.

The optional Hard Disk Drive is full. The sample print job or locked print job to be sent from the computer is too la rge to store.

Turn the power off, and then on. Remove and re-install the optional RAM. If the message appears again, contact your sales or service representative.

See “Attaching Memory Unit Type C 256MB (SDRAM Module)”, Setup Guide.

Turn off the power, remove the memory unit, and then turn on the power.

Note

❒ If you remove the memory unit,

you must set up the option with the printer driver.

❒ In this case, you might not be able

to print complex print jobs.

If you use the parallel I/F, replace the interface cable that caused the error. If the message appears again, contact your sales or service representative.

Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Turn the power off, and then on. Remove and re-install the IEEE 802.11b interface unit or the Bluetooth interface unit correctly.

If the message appears again, contact your sales or service representative.

See “ Attaching 802.11b Interface Unit Type F ” or “Attaching Bluetooth Interface Unit Type C ”, Setup Guide.

Turn the power off, and then on. Remove and re-install the IEEE 802.11b interface unit or the Bluetooth interface unit correctly.

If the message appears again, contact your sales or service representative.

See “ Attaching 802.11b Interface Unit Type F ” or “Attaching Bluetooth Interface Unit Type C ”, Setup Guide.

Delete the disused form/font types.

Delete any unnecessary stored files.

Troubleshooting

Messages/Second messages

HDD not Installed You cannot print the sample

Hex Dump Mode

Invalid Data

Power Off On

Invalid Password

Try again

Load Correct

Size Paper

/ Press #

to continue

print and the locked print jobs, because the optional Hard Disk Drive is not installed.

The printer is in Hex Dump Mode.

The printer has received irregular data.

The password entered using the control panel is not correct.

The paper size setting on the tray differs from that of actual paper size in the tray.

Load Paper

or Form Feed

/ Paper Size:

Paper Type:

Load Paper:Tray #

or Form Feed

/ Paper Size:

Paper Type:

Menu Protected

Cannot change

No Files exist There are no files available for

Offline The printer is offline and can-

The paper type and size settings for this tray do not match the size and type of paper actually loaded.

There is no paper left in this tray.

#: tray number

The menu is protected and the settings cannot be changed.

the sample print job or the locked print job.

not print data.

Description Solution

Install the Hard Disk Drive.

See “Attaching Hard Disk Drive Type 2600”, Setup Guide.

No action required.

Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Enter the correct password using the control panel.

Load { paper size } paper of the selected feed direction and paper size into the tray. Printing will not automatically resume if the paper size and direction setting is incorrect. Make sure that the paper feed directions set in the printer driver and on the control panel are the same. There are two methods to resume printing.

A Use the control panel to set the cor-

rect paper size and direction of the paper in tray. Then Press the {# En- ter} key .

B Press {Form Feed} and select the

tray with the control panel.

Load paper into the tray indicated, then press the {# Enter} key to resume printing. Or press {Form Feed} and select the tray that holds a different type of paper. To cancel printing, press {Job Reset}. Then Press the {# Enter} key .

Load paper into the tray indicated.

Wait for two seconds until the previous display appears.

Press {Online} key.

Error & Status Messages on the Control Panel

Messages/Second messages

P= XX I= XXXXXXXX

Power Off On

/ If Error Reoccur

Call Service

Processing... Print data is being processed. Wait a while.

RC Gate

connection error

Ready The default ready message. The

Remove Misfeed

Duplex Unit

/ Open Duplex

Unit Cover

Remove Misfeed

Internal Path

/ Open

Front Cover

Remove Misfeed

Paper Exit Cover

/ Open Paper

Exit Cover

Remove Misfeed

Paper Tray

/ Pull out Tray

Remove Paper

Standard Tray

Replace

Maintenance Kit

Replace

Toner Cartridge

Reset Duplex

Unit correctly

A controller error. The SC number indicates the problem.

Cannot communicate with RC Gate.

printer is ready to use.

There is misfeed in the Duplex Unit.

There is a misfeed in the printer. Remove the misfed paper.

There is a misfeed in the paper exit cover.

Paper is jammed in the specified input paper tray.

The standard tray is full, and the print job is suspended.

It is time to replace the maintenance kit (friction pad, paper feed roller, transfer roller and fusing Unit).

The toner cartridge is not set correctly or toner is almost run out.

The toner dust is full. Prepare a new toner cartridge. If the

A communication error sent from the system unit to the duplex unit.

Description Solution

Turn the power off, and then on. If the message appears again, call your sales or service representative.

Check the device or the RC Gate network connection.

No action required.

Remove the misfed paper.

See p.76 “When “Remove Misfeed Duplex Unit” Appears”.

See p.71 “When “Remove Misfeed Internal Path” Appears”.

Remove the misfed paper.

See p.73 “When “Remove Misfeed Paper Exit Cover” Appears”.

Remove the misfed paper.

See p.70 “When “Remove Misfeed Paper Tray” Appears”.

Remove paper from the standard tray, and the print job will be resumed automatically.

Replace the new maintenance kit.

See p.32 “Replacing the Maintenance Kit”.

Set the toner cartridge correctly.

See p.29 “Replacing the Toner Cartridge”.

image density gets too light, replace the toner cartridge with a new one.

See p.29 “Replacing the Toner Cartridge”.

Set the duplex unit correctly. If the problem persists, call your service provider.

Troubleshooting

Messages/Second messages

Reset Toner

Cartridge

Reset Tray #

or Form Feed

Resetting Job... The print job is being reset. Wait for a while.

ROM Update

Waiting for Data

ROM Update

Receiving Data

SC XXX-X

Power Off On

If Error Reoccur

Call Service

Supply order

failed

SD authenticatn

failed

Setting change

in process

Setting changed

Restart Printer

SSID not entered This message appears if the

Toner is almost

empty

Update Mode Err.

Power Off On

Waiting... The printer is waiting for the

Warming up... The printer is warming up or

The toner cartridge is not set correctly.

The toner cartridge is not set installed.

The indicated paper input tray is not set correctly, or not set.

#: tray number

The printer is waiting for updated data.

The printer is receiving updated data.

An error has occurred. Turn the power off, and then on. If the

Supply order has failed. The use is required to reset the job.

Authentication for the SD card has failed.

A setting change is currently in process on the computer side.

[RAM Disk] or [Notify by E-mail] setting has been changed.

SSID has not been entered.

The toner is almost run out. Prepare a new toner cartridge. If the

The printer has failed to start updating data.

next print job.

toner is being supplied.

Description Solution

Set the toner cartridge correctly.

See p.29 “Replacing the Toner Cartridge”.

If the cartridge is installed, close the front cover and turn the off power switch and then on. If the message appears again, contact your sales or service representative.

Set the indicated paper input tray correctly.

Don't turn off the printer while it is waiting for data.

Don't turn off the printer while it is receiving data.

message appears again, contact your sales or service representative.

Turn the power off, and then on. If the message appears again, contact your sales or service representative.

The user must wait until the change is complete.

Restart the printer so the new settings can take effect.

Enter the SSID.

image density gets too light, replace the toner cartridge with a new one.

See p.29 “Replacing the Toner Cartridge”.

Turn the power off, and then on to restart.

Wait a while.

Wait until the panel display change the [Ready].

Printer Does Not Print

Possible Cause Solutions

Is the power on ? Confirm that the cable is securely plugged into the power outlet

Does the Online indicator stay on ?

Does the Alert indicator stay red ?

Is paper loaded ? Load paper into the paper tray or onto the bypass tray.

Can you print a configuration page ?

Is the interface cable connected securely to the printer and the computer ?

Are you using the correct interface cable ?

Is the Data In indicator blinking or lit after starting the print job ?

and the printer.

Turn on the power.

If not, Press the {Online} key to light it.

If so, check the error message on the display and take the required action.

If you cannot print a configuration page, it probably indicates a printer malfunction. Contact your sales or service representative.

See “Test Printing”, Setup Guide.

Connect the interface cable securely. If it has a fastener, fasten it securely as well.

The type of interface cable you should use depends on the computer you use. Be sure to use the correct one.

If the cable is damaged or worn, replace it with a new one.

If not blinking or lit, the data is not being sent to the printer.

❖ If the printer is connected to the computer using the in-

terface cable

Check the port connection setting is correct. For details about checking the port connection, see p.61 “Checking the port connection”.

How is the signal strength when using the wireless LAN ?

How is the signal strength when using Bluetooth ?

❖ Network Connection

Contact your network administrator.

❖ Ad hoc Mode or 802.11 Ad hoc Mode

Either move to a location where the signal is good, or remove obstructions.

❖ Infrastructure Mode

Check the signal status from the [Maintenance] menu on the control panel. If the signal is poor, either move to a location where it is good, or remove obstructions.

Try the following:

• Check the Bluetooth interface unit is installed properly.

• Check there are no obstructions between computer, printer and other devices.

• Change the location of the computer.

• Change the location of the printer.

Troubleshooting

Possible Cause Solutions

When you use the optional Bluetooth interface unit.

SPP

A Make sure the machine you want to use appears in the 3Com

Bluetooth Connection Manager.

B Make sure “Bluetooth Serial Client (COMx)” appears under

Client Ports in the 3Com Bluetooth Connection Manager.

C Restart computer, this printer, and other devices.

D Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth

devices are in use.

Note

❒ Interference may occur with the IEEE 802.11b wireless

LAN interface board. Such interference may affect the transmission speed and other functions.

E Transmissions between computers, other devices, and this

printer can be blocked by obstructions. Move this printer, computers, and other devices, if necessary.

HCRP, BIP

A Restart the computer, this printer, and other devices.

B Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth

devices are in use.

Note

❒ Interference may occur with the IEEE 802.11b wireless

LAN interface board. Such interference may affect the transmission speed and other functions.

C Transmissions between computers, other devices, and this

printer can be blocked by obstructions. Move this printer, computers, other devices, if necessary.

If printing still does not start, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.

Printer Does Not Print

Checking the port connection

When the printer is directly connected via the PC cable and the data-in indicator does not flash or light up, the method of checking the port connection is as follows.

• For a parallel port connection, port LPT 1 or LPT 2 should be set.

• For a USB port connection, port USB00 (n)

• For a IEEE 1394 (SCSI print) port connection, port 1394_00(n)

(n) is the number of printers connected.

Windows 95/98/Me

should be set.

A Click [Start], point to [Settings] and then click [Printers]. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. C Click the [Details] tab. D Check the [Print to the following port] box to confirm that the correct port is se-

lected.

Windows 2000

A Click [Start], point to [Settings] and then click [Printers]. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

C Click the [Port] tab. D Check the [Print to the following port] box to confirm that the correct port is se-

lected.

Windows XP Professional, Windows Server 2003

A Select the [Printers and Faxes] window from [Start] on the taskbar. B Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. C Click the [Port] tab. D Check the [Print to the following port(s).] box to confirm that the correct port is

selected.

Troubleshooting

Windows XP Home Edition

A Select the [Control Panel] window from [Start] on the taskbar. B Click [Printers and Other Hardware]. C Click [Printers and Faxes]. D Click to select the icon of the printer. Next, on the [File] menu, click [Properties]. E Click the [Port] tab. F Check the [Print to the following port(s).] box to confirm that the correct port is

selected.

Windows NT 4.0

A Click [Start], point to [Settings] and then click [Printers].

B Click to select the icon of the printer. After that, on the [File] menu, click

[Properties].

C Click the [Port] tab. D Check the [Print to the following port] box to confirm that the correct port is se-

lected.

Other Printing Problems

Status Possible Causes, Descriptions, and Solutions

The printed image is different from the image on the computer.

It takes too much time to resume printing.

The image is printed in the wrong orientation.

Part of the image cannot be printed.

Network configurations you have made do not become effective.

A portion of the image is not printed or an error occurred in the PostScript printer driver when printing with PCL or the PostScript printer driver.

The paper size appears on the control panel and printing is not performed with PDF Direct Print.

When you use some functions, such as enlargement and reduction, the layout of the image might be different from that shown in the computer display.

The data is so large or complex that it takes time to process it. If the Data In indicator is blinking, the data processing is being done. Just wait until it resumes.

Changing the paper feed direction may sometimes reduce the time to resume printing.

Set the correct orientation under the “PCL Menu” with the control panel. See “Making Printer Settings Using the Control Panel”, Software Guide.

Confirm that the setting of orientation has been set in the application you use.

Set the correct paper size and feed direction that matches tray settings on the RPCS printer driver.

A paper size which is smaller than that selected in the application is used for printing. Load the correct size of paper.

Print a configuration page and check the network settings.

You can print using the procedure below.

•Set [Memory Usage] in the System Menu to [Font Priority] on the

control panel.

Important

❒ Return the setting to [Font Priority] after you have finished

printing. If the setting is left as [Font Priority], continuous printing speed may decrease, two-sided printing may be canceled or a job reset may occur during continuous printing.

• If the entire image is not printed out properly even after changing the above setting, add an additional memory unit.

When using PDF Direct Print, printout requires paper set within the PDF file. When a message indicating a paper size appears, either place the indicated size in the paper tray, or perform Form Feed.

Also, if [Sub Paper Size] in the System Menu is set to [On], printing is performed assuming letter size and A4 size to be the same size. For example, When a PDF file set to A4 size paper is printed using PDF Direct Print and letter size paper is installed in the paper tray, the file will print out. This applies similarly to the opposite case.

If the problem cannot be solved, contact your sales or service representative.

Troubleshooting

Additional Troubleshooting

Problems Solutions

Strange noise is heard. If a supply was recently replaced or an option attached in the

No e-mail is received when an Alert occurs, and after resolving an Alert.

The setting for [Notify by Email] on the System Menu was changed from [Off] to [On], but e- mail is not arriving.

Error notification e-mail was received, but no error-solved email is received.

area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative.

Confirm [Notify by E-mail] is [On] using the System Menu on the Control Panel. See “System Menu”, Software Guide.

Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the following settings in [E-mail Notification] :

• Device E-mail Address

• Groups to Notify

• Select Groups/Items to Notify

Reference

For details about the settings, see Web Image Monitor Help.

Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the settings of the SMTP server in [E-mail].

Reference

For details about the settings, see Web Image Monitor Help.

When the power is turned off before the e-mail is transmitted, the e-mail will not be received.

Check the e-mail address set for the destination. Confirm the printer's operation history using the Web Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible the destination was incorrect. Also check the information concerning error mail from the e-mail server.

After changing the setting, turn the main unit's power off and then back on again.

Check e-mail is set for sending using the Web Image Monitor's [E-mail Notification] at the time the error was fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in

[E-mail Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed screen.

Reference

For details about the settings, see Web Image Monitor Help.

Additional Troubleshooting

Problems Solutions

Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.

Alert Occurrence and Alert Resolving are set for sending email, but while no Alert Occurrence mail is received, Alert-resolved e-mail is received.

Alert-notification level was changed, and e-mail stopped arriving.

When no date information is included in sent e-mail, the mail server has a malfunction.

Printing using Bluetooth is slow.

If the power of the main unit is turned off after an Alert occurs, the Alert is resolved during the time the power is off: no Alert-resolved e-mail is sent.

Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-resolved e-mail is sent.

If an Alert-notification e-mail, set with the earlier notification level, arrives, later e-mail will not be sent, even if the notification level is changed after.

Make the setting for obtaining time information from the SNTP server. Refer to the Web Image Monitor's Help to the settings.

When using the optional Bluetooth interface unit, do the following;

•Transmit fewer print jobs.

• Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use.

Note

❒ Interference may occur with the IEEE 802.11b wireless

LAN interface board. Such interference may affect the transmission speed and other functions.

• Transmissions between the client computer and the machine can be blocked by obstructions. Move the machine or client computer if necessary.

Note

❒ When you use a Bluetooth connection, print jobs are

transmitted relatively slowly.

If the machine is still not operating satisfactorily, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.

Troubleshooting

6. Removing Misfed Paper

Removing Misfed Paper

An error message appears if a paper misfeed occurs. The error message gives the location of the misfeed.

Important

❒ Misfed paper may be covered in toner. Be careful not to get toner on your

hands or clothes.

❒ Toner on prints made after removing misfed paper may be loose (inadequate-

ly fused). Make a few test prints until smudges no longer appear.

❒ Do not forcefully remove misfed paper, as it will tear. Torn pieces remaining

inside the printer will cause further misfeeds and possibly damage the printer.

Removing Misfed Paper

When “Remove Misfeed Paper Tray” Appears

Important

❒ Forcefully removing misfed paper

may cause paper to tear and leave scraps of paper in the printer. This might cause a misfeed and damage the printer.

C Open the front cover by pushing

the front cover release button, and then close it to reset the misfeed condition.

A Lift the paper tray slightly. Pull it

out until it stops, and then remove the misfed paper.

ZKGY300E

ZKGY280E

B Carefully slide the paper tray into

the printer until it stops.

Note

❒ You can apply this procedure

for both the paper tray and the optional paper feed unit.

❒ To reset the misfeed condition,

open and close the front cover, then the indicator will be off.

ZKGY290E

Important

❒ Do not slide the paper tray in

with force. If you do, the front and side guides might move.

When “Remove Misfeed Internal Path” Appears

Important

❒ Forcefully removing misfed paper

may cause paper to tear and leave scraps of paper in the printer. This might cause a misfeed and damage the printer.

A Open the front cover by pushing

the front cover release button.

AGN020S

B Lift the front side of the toner car-

tridge, and then pull it out of the printer.

Important

❒ Be sure to put the toner cartridge

on a stable, flat surface.

❒ Do not hold the toner cartridge

upside down or stand it vertically.

C Pull out the misfed paper by

holding both sides of paper. Be careful not to get toner dust on your hands or clothes.

AGN030S

D Hold the grips of the toner car-

tridge, and then insert it into the printer until it stops.

AGN023S

E Push down the toner cartridge to

settle it in appropriate position.

AGN022S

AGN024S

Removing Misfed Paper

F Close the front cover by pressing

the left and right side indentations.

ZKGH130E

Important

❒ If paper is fed from the bypass

tray, be sure to remove all the paper from the bypass tray and close it before opening the front cover.

When “Remove Misfeed Paper Exit Cover” Appears

CAUTION:

• When removing misfed paper, do not touch the fusing section because it becomes very hot.

Important

❒ Forcefully removing misfed paper

may cause paper to tear and leave scraps of paper in the printer. This might cause a misfeed and damage the printer.

Removing misfed paper from the exit cover

A Open the paper exit cover.

ZKGY391E

B Remove the misfed paper.

ZKGY380E

C Close the paper exit cover until it

clicks.

ZKGY400E

Removing Misfed Paper

Removing misfed paper from the

D Pull the fusing unit out.

fusing unit

A Open the rear cover by pushing

the two knobs.

AGN007S

E Hold the tab, and then remove the

misfed paper.

AGN004S

B Remove the rear cover in a hori-

zontal direction.

ZKGY410E

Important

❒ Do not touch the metal part of

ZKGX220E

C Lift the lock levers of the fusing

unit as shown in the illustration.

the fusing unit. It becomes very hot. Touching it could result in a burn.

F Insert the fusing unit until it

stops.

AGN006S

AGN008S

G Push the lock levers of the fusing

unit down until it clicks.

AGN009S

H Insert the rear cover to the inside

grooves on both sides of the printer in a horizontal direction.

When “Remove Misfeed Paper Exit Cover” Appears

I Close the rear cover.

ZKGX221E

AGN005S

Removing Misfed Paper

When “Remove Misfeed Duplex Unit” Appears

CAUTION:

• When removing misfed paper, do not touch the fusing section because it becomes very hot.

Important

❒ Forcefully removing misfed paper

may cause paper to tear and leave scraps of paper in the duplex unit. This might cause a misfeed and damage the printer.

Removing the misfed paper inside the cover

A Open the rear cover of the duplex

unit.

C Close the rear cover of the duplex

unit.

ZKGY330E

D Lift the lever ( ), and then open

the cover of the duplex unit ( ).

ZKGY340E

B Remove the misfed paper.

ZKGY310E

ZKGY320E

E Remove the misfed paper.

ZKGY350E

When “Remove Misfeed Duplex Unit” Appears

F Close the cover of the duplex unit.

ZKGY360E

Removing misfed paper inside the duplex unit

A Push down the lever on the right

side of the duplex unit ( ), and then pull it out until it stops ( ).

B Lift the guide board inside the

duplex unit, and then remove the misfed paper.

ZKGY440E

Important

❒ When A5L paper misfeeds, you

might not be able to remove it by pulling the duplex unit out. In this case, pull the paper tray out, and then remove the paper.

C Align the power cable with the

groove of the left slide of the duplex unit, and then insert the duplex unit into back of the printer aligning the rails inside of the printer until it is connected.

ZKGX320E

ZKGX240E

Reference

If the error message appears again, the misfed paper might be left in the printer. Confirm that any torn paper scraps are not in the inside of the printer. For more information, see p.71 “When “Remove Misfeed Internal Path” Appears”.

Removing Misfed Paper

7. Appendix

Moving and Transporting the Printer

CAUTION:

• When lifting the machine, use the inset grips on both sides. Otherwise the printer could break or cause injury if dropped.

• When you move the printer, remember to unplug the power cord from the wall outlet to avoid a fire or an electric shock.

• When you pull out the plug from the socket, grip the plug to avoid damaging the cord and causing a fire or an electric shock.

Repack the printer in its original packing materials for transporting.

Important

❒ Be sure to disconnect all cables from the printer before transporting it.

❒ The printer is a precision piece of machinery. Take care to avoid damage dur-

ing shipment.

❒ If the optional paper feed unit is installed, remove it from the printer, and

then move them separately.

Appendix

Moving the Printer

CAUTION:

• The machine weight is approximately 20 kg (44.1 lb.).

• When lifting the machine, use the inset grips on both sides. Otherwise the

printer could break or cause injury if dropped.

• Before moving the machine, unplug the power cord from the outlet. If the cord is unplugged abruptly, it could become damaged. Damaged plugs or cords can cause an electrical or fire hazard.

Moving the printer in the short distance

A Be sure to check the following points:

• The power of the printer is turned off.

• The power cable is unplugged from the wall outlet.

• The interface cable is unplugged from the printer.

B If the external options are installed, remove them.

See Setup Guide and follow the steps backwards for removing options.

C Be sure to close the Bypass Tray and the front cover. D Lift the printer and move it to the place where you want to install it.

AGN038S

Important

❒ When lifting the machine, use the inset grips on both sides. Otherwise the

printer could break or cause injury if dropped.

❒ Be sure to move the printer horizontally. Moving the printer facing up on

down may cause the toner to scatter.

❒ If the optional paper feed unit(s) is installed, detach and move the printer

separately. Never move the printer with the paper feed unit(s) attached.

E If you removed options, reinstall them.

See Setup Guide for installing options.

Consumables

CAUTION:

• Our products are engineered to meet the highest standards of quality and functionality. When purchasing expendable supplies, we recommend using only those specified by an authorized dealer.

Toner Cartridge

Name

Toner Cartridge 20,000 pages

A4, 3% test chart

Note

Average printable number of pages

❒ The actual number of printed pages you get from a particular toner cartridge

depends on the type and size of paper you are using, the contents of your print images, and printing environment conditions. All this means that a toner cartridge might require replacement sooner than the normal life described above.

❒ The number of printable pages that can be expected from the starter toner car-

tridge included in the printer is about 10,000 pages (A4, 3% chart).

❒ Toner cartridge may need to be changed sooner than indicated above due to

deterioration over the period of use.

❒ Toner cartridge (consumable) is not covered by warranty. However, if there

is problem, contact the store where they were purchased.

❒ When you first use this printer, use the toner cartridge packaged with the

printer.

❒ Numbers of pages that can be printed using the toner cartridge supplied with

this printer are as follows:

Name Average printable number of pages

Toner Cartridge 3,000 pages

Appendix

Maintenance Kit

❖ Maintenance Kit Type 610

Name

Fusing Unit 90,000 pages

Transfer Roller 90,000 pages

Paper Feed Roller × 3 90,000 pages

Friction Pad × 3 90,000 pages

A4, 3% test chart

Note

Average printable number of pages

❒ The actual number of printable pages varies depending on the image volume

and density, number of pages to be printed at a time, paper type and paper size used, and environmental conditions such as temperature and humidity.

❒ Maintenance kit (consumables) are not covered by warranty. However, if

there is problem, contact the store where they were purchased.

❒ It is required to change the maintenance kit after every 90,000 pages have

been printed. However, it may be necessary to change the parts earlier depending on their operating period.

Specifications

Mainframe

❖ Configuration:

Desktop

❖ Print Process:

Laser beam scanning & Electrophotographic printing Dual component toner development

❖ First Print Speed:

7.5 sec or less (A4K, 81/2×11K)

Note

❒ If the printer has not been used for a while, there may be a short delay be-

fore the first page starts printing.

❖ Printing Speed:

Maximum 35 pages per minute (A4L, 81/2 × 11L)

Note

❒ Continuous printing on sheets with a width of 230 mm or smaller may de-

crease the printing speed depending on the temperature control of the fusing unit.

❖ Interface:

Standard 36-pin printer cable and a parallel port on the host computer IEEE 1284 I/F (Compatible, ECP, Nibble)

• Do not use a cable more than 2.5 meters (8.2 feet) long.

•USB 2.0

• Bidirectional IEEE1284

• 10/100Base-TX

❖ Resolution:

1,200 × 1,200 dpi (PCL 6, RPCS, PS, PDF) 600 × 600 dpi (PCL 6, PCL 5e, RPCS, PS, PDF) 300 × 300 dpi (PCL 5e, PDF)

❖ Printer Language:

PCL 6 (XL) , PCL 5e, RPCS, Adobe PostScript 3

❖ Fonts:

PCL 6, PCL 5e

Agfa Monotype 35 Intellifonts, 10 TrueType fonts, 13 International fonts, and 1 Bitmap font.

PostScript, PDF

136 fonts (Type 2:24, Type 14:112)

Appendix

❖ Paper size:

See p.3 “Paper and Other Media Supported by This Printer”.

❖ Paper Weight:

See p.3 “Paper and Other Media Supported by This Printer”.

❖ Media Type:

See p.9 “Types of Paper and Other Media”.

❖ Power Source:

220 - 240 V, 50/60 Hz, 4.5 A or more

❖ Power Consumption:

• With Options

Maximum 920 W or less

Energy Saver 10.5 W

• Printer Only

Maximum 850 W or less

Energy Saver 6.5 W

❖ Noise Emission:

Sound Power Level

During Printing 67 dB (A)

Stand-by 40 dB (A)

Width Depth Height

478 mm (18.4 inches) 437 mm (17.2 inches) 343 mm (13.5 inches)

478 mm (18.4 inches) 572 mm (22.6 inches) 343 mm (13.5 inches)

478 mm (18.4 inches) 437 mm (17.2 inches) 473 mm (18.6 inches)

478 mm (18.4 inches) 437 mm (17.2 inches) 603 mm (23.7 inches)

❖ Dimensions:

Sound Pressure level

During Printing 56 dB (A)

The following measurements are actual values made in accordance with ISO7779.

Measured at the position of a bystander.

Printer only (tray not extended)

Printer only (tray extended)

With one optional feed unit

With two optional feed units

Measurement conditions: With paper tray, Bypass Tray and output tray extension closed.

Mainframe only

❖ Weight:

Approximately 20 kg (44.1 lb.) (toner cartridge and power cable included)

❖ Warm-up Time:

Less than 19 seconds (23°C, 73F)

❖ Paper Capacity:

Standard paper tray

Bypass Tray

Optional Paper Feed Unit × 2

Optional Envelope Feeder

Paper weight: 60 - 105 g/m2 (16 - 28 lb.)

You can load up to 10 envelopes (55 - 157 g/m2, 14 - 42 lb.) at the same time.

To use the envelope feeder unit, the optional paper feed unit is required. The paper tray of the feed unit can be replaced with the envelope feeder unit.

For more information about envelopes, see p.10 “Envelopes”.

500 sheets

100 sheets

500 sheets × 2

60 envelopes

(80 g/m2, 20 lb.)

❖ Paper Output Capacity:

250 sheets (80 g/m2, 20 lb.)

❖ Memory:

Standard 128 MB, up to 256 MB (with the optional memory unit)

Specifications

❖ Network:

Topology: Ethernet (10BaseT/100BaseTX) Protocol: TCP/IP, NetBEUI, IPX/SPX, AppleTalk

❖ Optional Equipment:

• Paper Feed Unit Type 610

• Envelope Feeder Type 610

• Duplex Unit AD610

• Memory Unit Type C 256MB

• Hard Disk Drive Type 2600

• 1394 Interface Unit Type 4510

• 802.11b Interface Unit Type F

• Bluetooth Interface Unit Type C

Appendix

Options

Paper Feed Unit Type 610

❖ Dimensions (W×D×H):

468 × 410 × 130 mm (18.4 × 14.8 × 5.1 inches) (without pins on the unit)

❖ Paper Weight:

60 - 105 g/m2 (16 - 28 lb.)

❖ Paper Size:

See p.3 “Paper and Other Media Supported by This Printer”.

Envelope Feeder Type 610

❖ Dimensions (W×D×H):

468 × 410 × 130 mm (18.4 × 16.1 × 5.1 inches)

❖ Paper Weight:

72 - 90 g/m2 (19 - 24 lb.)

❖ Paper Size:

See p.3 “Paper and Other Media Supported by This Printer”.

Duplex Unit AD610

❖ Dimensions (W×D×H):

419 × 378 × 257 mm (16.5 × 14.9 × 10.2 inches)

❖ Paper Size:

See p.3 “Paper and Other Media Supported by This Printer”.

❖ Paper Weight:

60 - 105 g/m2 (17 - 28 lb.)

❖ Weight:

6 kg (13.2 lb.)

Hard Disk Drive Type 2600

❖ Storage Capacity (Formatted):

6 GB You can install PostScript fonts with this optional Hard Disk Drive. With a Macintosh, types of fonts supported are PostScript Type 1 and PostScript

Type 2. To download them, use PS Utility for Mac.

Memory Unit Type C 256MB

❖ Module Type:

SO-DIMM (Small Outline Dual-in-line Memory Module)

❖ Memory Type:

SDRAM (Synchronous Dynamic RAM)

❖ Number of Pins:

144 pins

1394 Interface Unit Type 4510

❖ Transmission Spec.:

IEEE 1394

❖ Device Class:

SCSI print, IP over 1394

❖ Interface Connector:

IEEE 1394 (6 pins × 2)

❖ Required cable:

1394 interface cable (6 pins x 4 pins, 6 pins x 6 pins)

Important

❒ You cannot plug devices together to create loops.

❒ Do not use a cable more than 4.5 meters (14.8 feet) long.

Specifications

❖ Connectable number of device in a bus:

Maximum 63

❖ Allowed cable hops in a bus:

Maximum 16

❖ Power supply:

Nonpower supply Cable Power repeated (IEEE 1394a-2000 compliant)

Appendix

802.11b Interface Unit Type F

❖ Transmission Spec.:

Based on IEEE 802.11b (Wireless LAN)

❖ Protocol:

TCP/IP, NetBEUI, IPX/SPX, AppleTalk

Note

❒ SmartDeviceMonitor and Web Image Monitor are supported.

❖ Data Transfer Speed:

Auto select from below speed 1 Mbps, 2 Mbps, 5.5 Mbps, 11 Mbps

❖ Frequency Range:

• Inch version: 2412-2464 MHz (1-11 channels)

• Metric version: 2412-2472 MHz (1-13 channels)

❖ Transmittable Distance:

1 Mbps 400 m 2 Mbps 270 m

5.5 Mbps 200 m

11 Mbps 140 m

These figures are a guideline for outdoor use. In general, the transmittable distance indoors is 10-100 m, depending on the environment.

❖ Transmission Mode:

ad hoc mode and infrastructure mode

Bluetooth Interface Unit Type C

❖ Supported Profiles:

SPP (Serial Port Profile) HCRP (Hardcopy Cable Replacement Profile) BIP (Basic Imaging Profile)

❖ Frequency Range:

2 GHz ISM band

❖ Data Transmission Speed:

732 kbps

Note

❒ The transmission speed is adjusted according to factors such as the dis-

tance and obstacles between the devices, radio signal condition and Bluetooth adaptor.

❖ Maximum Range:

10 m

INDEX

1394 Interface Unit Type 4510, 87

802.11b Interface Unit Type F

, 88

Additional Troubleshooting, 66 Adjusting the Image Density Adjusting Tray Registration Appendix

, 79

, 49

, 50

Bluetooth Interface Unit Type C, 88

Cleaning the Friction Pad, 44 Cleaning the Paper Feed Roller Cleaning the Printer Cleaning the Registration Roller Consumables

, 43

, 81

, 45

Display panel, messages, 53 Duplex Unit AD610

, 86

Envelope Feeder Type 610, 86 Envelope Feeder Unit Envelopes Error

, 10

, 53

, 25

Friction Pad, 33, 44, 82 Fusing Unit

, 39, 82

Hard Disk Drive Type 2600, 86 How to Read This Manual

, 2

, 47

Loading Envelopes, 24

Bypass Tray Envelope Feeder Unit

Loading Paper

Bypass Tray Optional Paper Feed Unit Tray 1

, 24

, 25

, 8

, 20

, 13

Maintenance Kit, 32, 82 Memory Unit Type C Messages Moving and Transporting the Printer

, 53

, 87

OHP transparencies, 10

, 86

Options Other Printing Problems

, 63

Paper and Other Media, 3 Paper Feed Roller Paper Feed Unit Type 610 Paper not supported Paper Recommendations Plain Paper Print Area Printer Does Not Print

, 37, 45, 82

, 86

, 11

, 8

, 9

, 12

, 59

Registration Roller, 47 Remove Misfed Paper

Duplex Unit Internal Path Paper Exit Cover Paper Tray

Removing Misfed Paper Replacing Consumables and

Maintenance Kit

Replacing the Maintenance Kit

Friction Pad Fusing Unit Paper Feed Roller Transfer Roller

Replacing the Toner Cartridge

, 76

, 71

, 73

, 70

, 69

, 29

, 32 , 33 , 39

, 37

, 35

, 29

, 79

Specifications, 83 Specifying a paper type

Bypass Tray Optional Paper Feed Unit Tray 1

Specifying custom size paper

Bypass Tray Optional Paper Feed Unit

Specifying standard size paper

Bypass Tray Optional Paper Feed Unit Tray 1

Storing Paper Switching between Paper Trays

, 23

, 18

, 22

, 20

, 13

, 8

Thick Paper, 9 Toner Cartridge Transfer Roller

Troubleshooting

, 29, 81 , 35, 82 , 53

, 18

, 17

, 13

, 28

90 GB GB G116-8606A

RICOH COMPANY, LTD.

15-5, Minami Aoyama 1-chome, Minato-ku, Tokyo 107-8544, Japan Phone: +81-3-3479-3111

Overseas Affiliates

USA

RICOH CORPORATION 5 Dedrick Place West Caldwell, New Jersey 07006 Phone: +1-973-882-2000

The Netherlands

RICOH EUROPE B.V. Groenelaan 3, 1186 AA, Amstelveen Phone: +31-(0)20-5474111

United Kingdom

RICOH UK LTD. Ricoh House, 1 Plane Tree Crescent, Feltham, Middlesex, TW13 7HG Phone: +44-(0)20-8261-4000

Germany

RICOH DEUTSCHLAND GmbH Wilhelm-Fay-Strasse 51, D-65936 Frankfurt am Main Phone: +49-(0)69-7104250

France

RICOH FRANCE S.A. 383, Avenue du Général de Gaulle BP 307-92143 Clamart Cedex Phone: +33-(0)-821-01-74-26

Spain

RICOH ESPAÑA S.A. Avda. Litoral Mar, 12-14, Blue Building, Marina Village, 08005 Barcelona Phone: +34-(0)93-295-7600

Italy

RICOH ITALIA SpA Via della Metallurgia 12, 37139 Verona Phone: +39-045-8181500

China

RICOH CHINA CO.,LTD. 29/F., Lippo Plaza, No.222 Huai Hai Zhong Road, Lu Wan District, Shanghai P.C.:200021 Phone: +86-21-5396-6888

Singapore

RICOH ASIA PACIFIC PTE.LTD. 260 Orchard Road, #15-01/02 The Heeren, Singapore 238855 Phone: +65-6830-5888

Maintenance Guide

Model number: Aficio AP610N Printed in the Netherlands GB GB G116-8606A

G1168606A

Ricoh AP610N User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual