Ricoh ap3800c Maintenance Guide 2
Operating Instructions Maintenance Guide 2
Introduction ........................................................................................................................... 3
Trademarks............................................................................................................................ 4
ENERGY STAR Program.................................................................................................... 5
How to Read This Manual.................................................................................................... 7
1.Paper and Other Media
Paper and Other Media Supported by This Printer.......................................................... 9
Paper Types and Sizes....................................................................................................................... 9
Loading Paper...................................................................................................................... 21
Loading Paper in Tray 1.................................................................................................................. 21
Loading Paper in Tray 2 and the Optional Paper Feed Unit........................................................... 22
Loading paper in Paper Bank PS470 (2000-sheet Large Capacity Tray) ....................................... 25
If you load a paper size that is not selected automatically.............................................................. 26
Changing the paper type.................................................................................................................. 28
Load Paper in the Bypass Tray........................................................................................................ 30
1
Operating Instructions Maintenance Guide 2
2.Troubleshooting
Error & Status Messages on the Operation Panel ........................................................... 37
Printer Does Not Print ........................................................................................................ 55
Other Printing Problems .................................................................................................... 58
Removing Misfed Paper...................................................................................................... 64
Detaching the 2 Tray Finisher......................................................................................................... 64
Opening and Closing the Duplex Reversal Unit............................................................................. 65
When "Remove Misfeed A: Internal Path" Appears....................................................................... 67
When "Remove Misfeed B: Fusing Unit" Appears......................................................................... 68
When "Remove Misfeed W: Mailbox" Appears............................................................................. 70
When "Remove Misfeed R: Finisher" Appears............................................................................... 71
When "Remove Misfeed Y: Paper Tray" Appears.......................................................................... 74
When "Remove Misfeed: Duplex Unit" Appears........................................................................... 75
Removing Jammed Staples................................................................................................. 77
Adding Staples..................................................................................................................... 79
Removing Punch-hole Chips .............................................................................................. 82
2
INDEX.................................................................................................................................. 83
Operating Instructions Maintenance Guide 2
Introduction
To get maximum versatility from this machine all operators should carefully read and follow the instructions in this manual. Please keep this manual in a handy place near the machine.
Please read the Safety Information in the "Printer Reference" before using this machine. It contains important information related to USER SAFETY and PREVENTING EQUIPMENT PROBLEMS.
3
Operating Instructions Maintenance Guide 2
Trademarks
Microsoft, Windows and Wi ndows NT are reg istered trademark s of Micros oft Corpo ration i n the Unit ed States and/or other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
IPS-PRINT Printer Language Emula ti on Co pyri ght 19 99- 2000, XIONICS DOCUMENT TECHNOL-
OGIES, INC., All Rights Reserved.
Ethernet is a registered trademark of Xerox Corporation.
Other product names used here in are f or i dent if ic at ion purposes only and might be trad emar ks of thei r
respective companies. We disclaim any and all rights in those marks.
Notes:
Some illustrations might be s lightly different from your machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Note
The proper names of the Windows operating systems are as follows:
• Microsoft
• Microsoft
• Microsoft
• Microsoft
• Microsoft
• Microsoft
• Microsoft
®
Windows® 95 operating system
®
Windows® 98 operating system
®
Windows® Millennium Edition (Windows Me)
®
Windows ® 2000 Professional
®
Windows ® 2000 Server
®
Windows NT® Server operating system Version 4.0
®
Windows NT® Workstation operating system Version 4.0
4
Operating Instructions Maintenance Guide 2
ENERGY STAR Program
As an ENERGY STAR Partner, we have determined that this machine
model meets the ENERGY STAR Guidelines for energy efficiency.
The ENERGY STAR Guidelines intend to establish an international energy-saving system for developing and introducing energy-efficient office equipment to deal with environmental issues, such as global warming.
When a product meets the ENERGY STAR Guidelines for energy efficiency, the Partner shall place the ENERGY
STAR logo onto the machine model.
This product was designed to reduce the environmental impact associated with office equipment by means of energysaving features, such as Low-power mode.
5
❖❖❖❖ Low-power Mode (Energy Saver mode)
This printer aut omatically lower s its power con sumption 60 minu tes after th e last operat ion has been
completed. To exit Low-power (En ergy Save r) mode, pr ess an y key o n the ope rati on panel . For details about how to configure Energy Saver mode, see “Making Printer Settings with the Operation
Panel” in Administrator Reference 2 as a PDF file on the CD-ROM.
Operating Instructions Maintenance Guide 2
❖❖❖❖ Specifications
Energy Saver mo de Power Consum ption 45 W or less
Default Time 60 minutes
Recovery Time 120 seconds or less
----Recycled Paper
In accordance with the ENERGY STAR Program, we recommend use of recycled paper which is environment friendly. Please contact your sales or service representative for recommended paper.
6
Operating Instructions Maintenance Guide 2
R
R
How to Read This Manual
Symbols
In this manual, the following symbols are used:
WARNING:
This symbol indicates a potentially hazardous situation which, if instructions are not followed, could
result in death or serious injury.
CAUTION:
This symbol indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
* The statements above are notes for your safety.
Important
If this instruction is not foll owed, pape r might be misf ed, origin als might be d amaged, or d ata might be
lost. Be sure to read this.
7
Preparation
This symbol indicates the prior knowledge or preparations required before operating.
Note
This symbol indicates precautions for operation, or actions to take after misoperation.
Limitation
This symbol indicates numerical limits, functions that cannot be used together, or conditions in which
a particular function cannot be used.
Operating Instructions Maintenance Guide 2
Reference
This symbol indicates a reference.
[]
Keys that appear on the machine's panel display.
Keys and buttons that appear on the computer's display.
{}
Keys built into the machine's operation panel.
Keys on the computer's keyboard.
8
Operating Instructions Maintenance Guide 2
1. Paper and Other Media
Paper and Other Media Supp orted by This Printer
Paper Types and Sizes
This section describes the type, size, feed direction , and maximum amou nt of paper that can be loaded
into each paper tray in this printer.
Note
❒ The following symbols and terminology are used to represent the feed direction.
In this manual On the panel display Paper feed direction
L ← (Feed direction)
K ← (Feed direction)
❒ Be careful of the paper feed direction. The direction is determined for each paper size.
A4 (210 x 297)
8 1/2 x 11
A4 (297 x 210)
11 x 8 1/2
Short-edge feed direction
Long-edge feed direction
9
❖❖❖❖ Input Paper Sizes (Metric version)
Operating Instructions Maintenance Guide 2
10
Feed direction
A3 L 297 × 420
B4 JIS L 257 × 364
A4 L 210 × 297
K 297 × 210
B5 JIS L 182 × 257
K 257 × 182
A5 L 148 × 210
K 210 × 148
B6 JIS L 128 × 182
A6 L 105 × 148
Double Letter (DLT, 11" × 17") L 279 × 432
1
Legal (LG, 8
/2" × 14") L 216 × 356
Size (mm)
Bypass tray
Paper Tray (Tray 1)
Paper Feed Unit (Tray 2/3/4)
2000-sheet Large Capacity Tray
Operating Instructions Maintenance Guide 2
11
Feed direction
Size (mm)
Letter (LT, 81/2" × 11") L 216 × 279
K 279 × 216
1
Half Letter (HLT, 5
Executive (Exec., 7
/2" × 81/2") L 140 × 216
1
/4" × 101/2") L 184 × 276
K 276 × 184
1
Folio (8
Foolscap (F4, 8
/4" × 13") L 210 × 330
1
/2" × 13") L 216 × 330
F/GL (8" × 13") L 203 × 330
Com#10 Env (4
1
/8" × 91/2") L 104.8 × 241.3
C5 Env (6.38" × 9.02") L 162 × 229
C6 Env (4.49" × 6.38") L 114 × 162
DL Env (4.33" × 8.66") L 110 × 220
Monarch Env (3
7
/8" × 71/2") L 98.4 × 190.5
Bypass tray
Paper Tray (Tray 1)
Paper Feed Unit (Tray 2/3/4)
2000-sheet Large Capacity Tray
Operating Instructions Maintenance Guide 2
12
Feed direction
Custom Size - 8K (101/2" × 15.35") L 267 × 390
16K (7.68" × 10
1
/2") L 195 × 267
K 267 × 195
Size (mm)
Bypass tray
Paper Tray (Tray 1)
*
Paper Feed Unit (Tray 2/3/4)
2000-sheet Large Capacity Tray
• means that the size is supported and printer select the paper size automatically.
• means that the size is supported but paper size should be selected with the operation panel.
• means that the size is support ed but paper siz e should be set with the operat ion panel as a cus tom
size.
*
•
means that the supported size is approximately 90 - 305 mm in width, and approximately 148 458 mm in length. The s upport ed size may di ffer de pendin g on the p rinter language y ou use. Set the
custom size setting with the operation panel.
• means that the size is not supported.
❖❖❖❖ Input Paper Sizes (Inch version)
Operating Instructions Maintenance Guide 2
13
Feed direction
Size (inch)
Double Letter (DLT) L 11" × 17"
Legal (LG) L 8
Letter (LT) L 8
K 11" × 8
Half Letter (HLT) L 5
Executive (Exec.) L 7
K 10
1
/2" × 14"
1
/2" × 11"
1
/2"
1
/2" × 81/2"
1
/4" × 101/2"
1
/2" × 71/4"
A3 L 11.26" × 16.54"
B4 JIS L 10.12" × 14.33"
A4 L 8.26" × 5.83"
K 5.83" × 8.26"
Bypass Tray
Paper Tray (Tray 1)
Paper Feed Unit (Tray 2/3/4)
2000-sheet Large Capacity Tray
Operating Instructions Maintenance Guide 2
14
Feed direction
B5 JIS L 7.17" × 10.12"
K 10.12" × 7.17"
A5 L 5.83" × 8.26"
K 8.26" × 5.83"
B6 JIS L 5.04" × 7.17"
A6 L 4.13" × 5.63"
Folio L 8
Foolscap F4 L 8
F/GL L 8" × 13"
Com#10 Env L 4
C5 Env L 6.38" × 9.02"
C6 Env L 4.49" × 6.38"
DL Env L 4.33" × 8.66"
Size (inch)
1
/4" × 13"
1
/2" × 13"
1
/8" × 91/2"
Bypass Tray
Paper Tray (Tray 1)
Paper Feed Unit (Tray 2/3/4)
2000-sheet Large Capacity Tray
Operating Instructions Maintenance Guide 2
15
Feed direction
Monarch Env L 37/8" × 71/ 2"
Custom Size - 8K L 101/2" × 15.35"
16K L 7.68" × 10
K 10
Size (inch)
1
1
/2" × 7.68"
/2"
Bypass Tray
Paper Tray (Tray 1)
*
Paper Feed Unit (Tray 2/3/4)
2000-sheet Large Capacity Tray
• means that the size is supported and printer select the paper size automatically.
• means that the size is supported but the paper size should be selected with the operation panel.
• means that the size is supported but the paper size should be set with the operation panel as a
custom si ze.
*
•
means that the supported size is approximately 3.5 - 12 inch in width, and approximately 5.8 18 inch in length. The supported siz e may differ dependi ng on the printe r la nguage you use. Set the
custom size setting with the operation panel.
• means that the size is not supported.
Operating Instructions Maintenance Guide 2
❖❖❖❖ Paper weight and number of sheets to be set
16
Supported paper weight
Maximum number of sheets
(plain paper)
*1
Tray 1 60 - 105 g/m2 (16 - 28 lb) 500 (80 g/m2, 20 lb)
Tray 2 60 - 105 g/m
Bypass Tray 52 - 162 g/m
PAPER FEED UNIT Type 3800C (500 × 1) 60 - 105 g/m
PAPER FEED UNIT Type 3800C (500 × 2) 60 - 105 g/m
Paper Bank PS470
60 - 105 g/m
2
(16 - 28 lb) 500 (80 g/m2, 20 lb)
2
(14 - 42 lb) 100 (80 g/m2, 20 lb)
2
(16 - 28 lb) 500 (80 g/m2, 20 lb)
2
(16 - 28 lb) 1000 (80 g/m2, 20 lb)
2
(16 - 28 lb) 2000 (80 g/m2, 20 lb)
(2000-sheet Large Capacity Tray)
2
SR770 (2 Tray Finisher) 60 - 105 g/m
*1
Confirm that the to p of the stack is not higher than the limit mark inside the tray.
(16 - 28 lb) 2000 (80 g/m2, 20 lb)
❖❖❖❖ Output Paper Sizes (Metric version)
Operating Instructions Maintenance Guide 2
17
Feed direction
A3 L 297 × 420
B4 JIS L 257 × 364
A4 L 210 × 297
K 297 × 210
B5 JIS L 182 × 257
K 257 × 182
A5 L 148 × 210
K 210 × 148
B6 JIS L 128 × 182
A6 L 105 × 148
Double Letter (DLT, 11" × 17") L 279 × 432
1
Legal (LG, 8
Letter (LT, 8
Half Letter (HLT, 5
/2" × 14") L 216 × 356
1
/2" × 11") L 216 × 279
K 279 × 216
1
/2" × 81/2") L 140 × 216
Size (mm)
Standard Tray
Output Tray
2 Tray Finisher
4-bin Mailbox
Operating Instructions Maintenance Guide 2
18
Feed direction
Size (mm)
Executive (Exec., 71/4" × 101/2") L 184 × 276
K 276 × 184
1
Folio (8
Foolscap (F4, 8
/4" × 13") L 210 × 330
1
/2" × 13") L 216 × 330
F/GL (8" × 13") L 203 × 330
Com#10 Env (4
1
/8" × 91/2") L 104.8 × 241.3
CA Env (6.38" × 9.02" ) L 162 × 229
C6 Env (4.49" × 6.38") L 114 × 162
DL Env (4.33" × 8.66") L 110 × 220
Monarch Env (3
7
/8" × 71/2") L 98.4 × 190.5
Custom Size - -
1
8K (10
16K (7.68" × 10
/2" × 15.35") L 267 × 390
1
/2") L 195 × 267
K 267 × 195
• means that the size is supported.
• means that the size is not supported.
Standard Tray
Output Tray
2 Tray Finisher
4-bin Mailbox
❖❖❖❖ Output Paper Sizes (Inch version)
Operating Instructions Maintenance Guide 2
19
Feed direction
Size (inch)
Double Letter (DLT) L 11" × 17"
Legal (LG) L 8
Letter (LT) L 8
K 11" × 8
Half Letter (HLT) L 5
Executive (Exec.) L 7
K 10
1
/2" × 14"
1
/2" × 11"
1
/2"
1
/2" × 81/2"
1
/4" × 101/2"
1
/2" × 71/4"
A3 L 11.26" × 16.54"
B4 JIS L 10.12" × 14.33"
A4 L 8.26" × 5.83"
K 5.83" × 8.26"
B5 JIS L 7.17" × 10.12"
K 10.12" × 7.17"
A5 L 5.83" × 8.26"
K 8.26" × 5.83"
Standard Tray
Output Tray
2 Tray Finisher
4-bin Mailbox
Operating Instructions Maintenance Guide 2
20
Feed direction
Size (inch)
Standard Tray
Output Tray
2 Tray Finisher
4-bin Mailbox
B6 JIS L 5.04" × 7.17"
A6 L 4.13" × 5.63"
Folio L 8
Foolscap F4 L 8
1
/4" × 13"
1
/2" × 13"
F/GL L 8" × 13"
Com#10 Env L 4
1
/8" × 91/2"
C6 Env L 4. 49" 6.38"
C5 Env L 6.38" × 9.02"
DL Env L 4.33" × 8.66"
Monarch Env L 3
7
/8" × 71/2"
Custom Size - 8K L 10
16K L 7.68" × 10
K 10
1
/2" × 15.35"
1
1
/2" × 7.68"
/2"
• means that the size is supported and that the paper size should be set with the operation panel.
There is no dial in the tray.
• means that the size is not supported.
Operating Instructions Maintenance Guide 2
Loading Paper
Load paper and change the paper size in Tray 1,
Tray 2 and the optional Paper Feed Unit by following the procedures below.
Important
❒ Tray 1 uses 11 × 8
Load only 11 × 8
❒
2000-sheet Large Capacity Tray uses 11 × 81/
K
paper exclusively. Load only 11 × 81/2 paper
at all times.
❒ If you want to load A4 K paper in Tray 1 and
optional 2000-sheet Lar ge Capacity Tray,
contact your sales or service representative.
Reference
❒ See P.9 “Paper Types and Sizes” concerning
paper to be loaded in the Paper Tra y an d optional Paper Feed Unit.
1
/2 K paper exclusively.
1
/2 paper at all times.
Loading Paper in Tray 1
Important
❒ Tray 1 uses 11 × 8
Load only 11 × 8
❒ If you want to load A4 K paper in Tray 1, con-
2
tact your sales or service representative.
A
Pull out the paper tray slowly un til it stops.
1
/2 K paper exclusively.
1
/2 paper at all times.
21
ZDJH003J
Operating Instructions Maintenance Guide 2
B
Load paper into the tr ay with the prin t side
down.
ZDJY001J
Important
❒ Confirm that the top of the stack is not
higher than the limit mark inside the tray.
C
Carefully slide the paper tray into the
printer until it stops.
Loading Paper in Tray 2 and the Optional Paper Feed Unit
This section descr ibes loading pape r which is different from default size in Tray 2.
A
Pull out the Paper Tray slowly until it
stops.
ZDJH005J
22
B
Set the paper guide lock to the "unlocked"
Operating Instructions Maintenance Guide 2
23
position.
ZDJY003J
C
Pushing the green lever of the side guide
(AAAA), move the side guide tow ard you to
open it (BBBB).
D
Pinching both sides of the end guide (AAAA),
move the end guide in the direction of the
arrow to open it.
ZDJY801J
E
Load paper in the same direction.
ZDJY802J
ZDJY002J
Important
❒ Confirm that the top of the stack is not
higher than the limit mark inside the tray.
Operating Instructions Maintenance Guide 2
24
F
Pushing the green lever of the side guide
(AAAA), move the side guide tow ard the paper
stack until it stops (BBBB).
ZDJY006J
G
Make sure the paper is fixed in place, and
then lock the side guide.
H
Pinching both sides of the end guide (AAAA),
move the end guide towar d the pa per st ack
until it stops (BBBB).
ZDJY005J
I
Carefully slide the paper tray into the
printer until it stops.
Important
❒ Do not slide the pap er tr ay i n wi th forc e. If
you do, the front and side guides might
move.
ZDJY007J
Operating Instructions Maintenance Guide 2
Loading paper in Paper Bank PS470 (2000-sheet Large Capacity Tray)
Important
❒
2000-sheet Large Capacity Tray uses 11 × 81/
K
paper exclusively. Load only 11 × 81/2 paper
at all times.
❒ If you want to load A4 K paper in the 2000-
sheet Large Capacity Tray, contact your sales
or service representa tiv e.
A
Pull out the Paper Tray slowly until it
stops.
25
B
With the print side down, align all four
sides of two paper stacks, and then load
them next to each other in the tray. Each
side has a limit of 1,000 sheets.
2
ZDJY009J
Important
❒ Align the paper and lo ad th em a gai ns t the
left and right walls, or a paper misfeed
might occur.
❒ Confirm that the top of the stack is not
higher than the limit mark inside the tray.
ZDJY008J
C
Push in the Paper Tray s lowly until it st ops.
Operating Instructions Maintenance Guide 2
If you load a paper size that is not selected automatically
A
Press {{{{Menu}}}}.
26
Note
❒ Paper sizes that are not selected automatical-
ly are B4 L, A4K, B5L, 7
1
13L, 8
/2 × 13L, 81/4 × 13L, 8K (101/2 ×
15.35)L, 16K (7.68 × 10
7.68)K.
1
/4 × 101/
1
/2)L, 16K (101/2 ×
L, 8 ×
2
Reference
❒ See P.22 “Loading Paper in Tray 2 and the
Optional Paper Feed Unit” for deta ils about
how to load the paper.
Important
❒ Tray 1 uses 11 × 8
Load only 11 × 8
❒ Paper Bank PS 470 uses 11 × 8
exclusively. Load only 11 × 8
times.
❒ If you want to load A4 K paper in Tray 1 and
optional Paper Bank PS470, contact your
sales or service representative.
1
/2 K paper exclusively.
1
/2 paper at all times.
1
/2 K paper
1
/2 paper at all
This section uses Letter A4 L as an example.
On Line
Job Reset
Menu
Form Feed
Power Error Data In
Escape
#
Enter
ZDJS001N
"Menu" appears on the panel display.
B
Press {{{{UUUU}}}} or {{{{TTTT}}}} to display "Paper Input", and then press {{{{Enter}}}}.
Menu:
Paper Input
The paper selection menu is displayed.
C
Press {{{{UUUU}}}} or {{{{TTTT}}}} to display "Tray Paper
Size", and then press {{{{Enter}}}}.
Paper Input:
Tray Paper Size
The paper tray selection menu is displayed.
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