Ricoh ap2700 OPERATING INSTRUCTIONS 3200pu

Operating Instructions

Printer Reference

Read this manual carefully before you use this product and keep it handy for future reference. For safety, please follow the instructions in this manual.

Introduction

This manual contains detailed instructions on the operation and maintenance of this machine. To get maximum versatility from this machine all operators should carefully read and follow the instructions in this manual. Please keep this manual in a handy place near the machine.

Please read the Safety Information before using this machine. It contains important information related to USER SAFETY and PREVENTING EQUIPMENT PROBLEMS.

Note

The actual names of the following applications do not appear on the following pages. Confirm which applications you will be using before reading this manual.

Descriptions in this manual Application

PRINTER MANAGER FOR ADMINISTRA-

Aficio Manager for Admin

TOR

PRINTER MANAGER FOR CLIENT Aficio Manager for Client

Consumables:

Consumables Name

Toner RICOH Toner Type 2210D Black

Photo Conductor Unit Photo Conductor Unit Type 320

Consumables Components

Maintenance Kit Type 270 Fusing Unit, Transfer Roller, Paper Feed Rollers, Fric-

tion Pads

Software Version Conventions Used in This Manual

• NetWare 3.x refers to NetWare 3.12 and 3.2.

• NetWare 4.x refers to NetWare 4.1, 4.11 and IntranetWare.

Power Source

120 V, 60 Hz, 9.0 A or more Please be sure to connect the power cord to a power source as above.

Operator Safety:

This machine is considered a CDRH class 1 laser device, safe for office/ EDPuse. The machine contains 5-milliwat, 760 - 800 nanometer wavelength, GaAIAs laser diodes. Direct (or indirect reflected) eye contact with the laser beam might cause serious eye damage. Safety precautions and interlock mechanisms have been designed to prevent any possible laser beam exposure to the operator.

Laser Safety:

The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical unit in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer.The laser chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement or the optical subsystem is required.

Important

Parts of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Caution:

Use of controls or adjustment or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Do not attempt any maintenance or troubleshooting other than that mentioned in this manual. This machine contains a laser beam generator and direct exposure to laser beams can cause permanent eye damage.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version. Ricoh shall not be responsible for any damage or expense that might result from the use of parts other

than genuine Ricoh parts in your Ricoh office product. For good copy quality, Ricoh recommends that you use genuine Ricoh toner.

Trademarks

Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Adobe

, PostScript® and Acrobat® are registered trademarks of Adobe System

Incorporated.

PCL

is a registered trademark of Hewlett-Packard Company.

AppleTalk, Apple, Macintosh, TrueType, LaserWriter are registered trademarks of Apple Computer, Incorporated.

IPS-PRINT™ Printer Language Emulation

Ethernet

is a registered trademark of Xerox Corporation.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights involved with those marks.

Notes:

Some illustrations might be slightly different from your machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Note

The proper names of the Windows operating systems are as follows:

•Microsoft

Windows® 95 operating system

Windows® 98 operating system

Windows® Millennium Edition (Windows Me)

Windows® 2000 Professional

Windows® 2000 Server

Windows NT® Server operating system Version 4.0

Windows NT® Workstation operating system Version 4.0

Safety Information

When using your equipment, the following safety precautions should always be followed.

Safety During Operation

In this manual, the following important symbols are used:

WARNING:

CAUTION:

Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury.

Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.

R WARNING:

• Connect the power cord directly into a wall outlet and never use an extension cord.

• Confirm that the wall outlet is near the machine and freely accessible, so that in event of an emergency, it can be unplugged easily.

• Disconnect the power plug (by pulling the plug, not the cable) if the power cable or plug becomes frayed or damaged.

• To avoid hazardous electric shock or laser radiation exposure, do not remove any covers or screws other than those specified in this manual.

• Turn off the power and disconnect the power plug (by pulling the plug, not the cable) if any of the following conditions exist:

• You spill something into the equipment.

• You suspect that your equipment needs service or repair.

• Your equipment's cover has been damaged.

• Do not incinerate spilled toner or used toner. Toner dust is flammable

and might ignite when exposed to an open flame.

• Disposal should take place at an authorized dealer or appropriate collection site.

• If you dispose of the used toner containers yourself, dispose of them according to local regulations.

iii

R CAUTION:

• Protect the equipment from dampness or wet weather, such as rain, snow, and so on.

• Unplug the power cord from the wall outlet before you move the equipment. While moving the equipment, you should take care that the power cord will not be damaged under the equipment.

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

• Do not allow paper clips, staples, or other small metallic objects to fall inside the equipment.

• Do not eat or swallow toner.

• Keep toner (used or unused) and toner cartridge out of reach of children.

• For environmental reasons, do not dispose of the equipment or expended

supplies at a household waste collection point. Disposal should take place at an authorized dealer or an appropriate collection site.

• Our products are engineered to meet the highest standards of quality and functionality. When purchasing expendable supplies, we recommend using only those specified by an authorized dealer.

• The inside of the machine becomes very hot. Do not touch the parts with a label indicating a “hot surface”. Touching a “hot surface” could result in a burn injury. (

: means "hot surface".)

ENERGY STAR Program

As an ENERGY STAR Partner, we have determined that this machine model meets the ENERGY STAR Guidelines for energy efficiency.

The ENERGY STAR Guidelines intend to establish an international energy-saving system for developing and introducing energy-efficient office equipment to deal with environmental issues, such as global warming.

When a product meets the ENERGY STAR Guidelines for energy efficiency, the Partner shall place the ENERGY STAR logo onto the machine model.

This product was designed to reduce the environmental impact associated with office equipment by means of energy-saving features, such as Low-power mode.

❖❖❖❖ Low-power mode (Energy Saver mode)

This printer automatically lowers its power consumption 30 minutes after the last operation has been completed. To exit Low-power (Energy Saver) mode, press any key on the operation panel. For how to configure Energy Saver mode, see P.93 “Using the Operation Panel”.

❖❖❖❖ Specifications

Energy Saver mode Power Consumption 20 W or less

Default Time 30 minutes

Recovery Time 45 seconds or less

----Recycled Paper

In accordance with the ENERGY STAR Program, we recommend use of recycled paper which is environment friendly. Please contact your sales representative for recommended paper.

Manuals for This Printer

There are five manuals that separately describe the procedures for the installation of a printer and for the operation and maintenance of the printer and its optional equipment.

To enhance safe and efficient operation of your printer, all users should read and follow the instructions contained in the following manuals.

❖❖❖❖ Setup Guide

Describes the procedures and provides necessary information about installing and setting up the printer and its options. This guide is provided as a printed manual, and also as a PDF file on the CD-ROM labeled “Printer Driv- ers and Utilities”.

❖❖❖❖ Printer Reference

Describes the procedures and provides necessary information about using the printer and its options. The manual is included as a PDF file on the CDROM labeled “Printer Drivers and Utilities” (this manual).

❖❖❖❖ PostScript 3 Operating Instructions Supplement

Describes the menus and features you can set using the PostScript printer driver. The manual is included as a PDF file on the CD-ROM labeled “Printer Drivers and Utilities”.

❖❖❖❖ Network Interface Board Operating Instructions

Describes the procedures and provides necessary information about setting up and using the printer in a network environment. The manual is included as a PDF file on the CD-ROM labeled “Printer Drivers and Utilities”.

❖❖❖❖ UNIX Supplement

Provides information about setting up and using the printer in a UNIX environment. This manual is included as a PDF file on the CD-ROM labeled “Printer Drivers and Utilities”.

How to Read This Manual

Symbols

In this manual, the following symbols are used:

WARNING:

This symbol indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury.

CAUTION:

This symbol indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.

* The statements above are notes for your safety.

Important

If this instruction is not followed, paper might be misfed, originals might be damaged, or data might be lost. Be sure to read this.

Preparation

This symbol indicates the prior knowledge or preparations required before operating.

Note

This symbol indicates precautions for operation, or actions to take after misoperation.

Limitation

This symbol indicates numerical limits, functions that cannot be used together, or conditions in which a particular function cannot be used.

Reference

This symbol indicates a reference.

[]

Keys that appear on the machine's panel display.

Keys and buttons that appear on the computer's display.

{}

Keys built into the machine's operation panel.

Keys on the computer's keyboard.

vii

1.Setting Up the Printer Driver and Canceling a Print Job

PCL 6/5e - Accessing the Printer Properties .......................................... 1

Windows 95/98/Me - Accessing the Printer Properties................................. 1

Windows 2000 - Accessing the Printer Properties........................................ 2

Windows NT 4.0 - Accessing the Printer Properties ..................................... 3

PostScript - Setting Up for Printing ......................................................... 5

Windows 95/98/Me - Accessing the Printer Properties................................. 5

Windows 2000 - Accessing the Printer Properties........................................ 6

Windows NT 4.0 - Accessing the Printer Properties ..................................... 7

Macintosh - Setting Up for Printing ............................................................... 9

Canceling a Print Job.............................................................................. 10

Windows 95/98/Me - Canceling a Print Job ............................................... 10

Windows 2000 - Canceling a Print Job ...................................................... 10

Windows NT 4.0 - Canceling a Print Job .................................................... 11

Macintosh - Canceling a Print Job .............................................................. 12

2.Uninstalling the Printer Driver and Software

Uninstalling the PCL 6/5e Printer Driver ............................................... 13

Windows 95/98/Me - Uninstalling the PCL 6/5e Printer Driver.................... 13

Windows 2000 - Uninstalling the PCL 6/5e Printer Driver........................... 13

Windows NT 4.0 - Uninstalling the PCL 6/5e Printer Driver........................ 14

Uninstalling the PostScript Printer Driver............................................. 15

Windows 95/98/Me - Uninstalling the PostScript Printer Driver .................. 15

Windows 2000 - Uninstalling the PostScript Printer Driver ......................... 15

Windows NT 4.0 - Uninstalling the PostScript Printer Driver ...................... 16

Macintosh - Uninstalling the PostScript Printer Driver ................................ 16

3.Paper and Other Media

Paper and Other Media Supported by This Printer .............................. 17

Paper Types and Sizes ............................................................................... 17

Paper Recommendations............................................................................ 26

Printable Area ............................................................................................. 30

Loading Paper and Other Media ............................................................ 31

Loading Paper in the Paper Tray ................................................................ 31

Changing the Paper Tray Size .................................................................... 32

Loading Thick Paper, Envelopes or OHP Transparencies.......................... 34

Loading Paper in PS420 (Paper Feed Unit)................................................ 35

Loading Paper in Bypass Tray Type 270 .................................................... 36

Specifying a Custom Paper Size for the Bypass Tray ................................ 38

viii

4.Troubleshooting

Error & Status Messages on the Operation Panel................................ 41

Getting Printer Information over the Network.............................................. 48

Printer Does Not Print............................................................................. 57

Other Printing Problems......................................................................... 61

Removing Misfed Paper.......................................................................... 64

When "Misfeed: A" Appears........................................................................ 64

When "Misfeed: B" Appears........................................................................ 65

When "Misfeed: C" Appears........................................................................ 66

When "Misfeed: D" Appears........................................................................ 67

When "Remove Misfeed from Mailbox" Appears ........................................ 68

When "Remove Misfeed From Finisher" Appears....................................... 68

When "Misfeed: Y" Appears........................................................................ 69

When "Remove Misfeed from Duplex Unit" Appears .................................. 70

Adding Staples ........................................................................................ 71

Removing Jammed Staples.................................................................... 73

Replacing the Toner Bottle..................................................................... 75

Replacing the Photoconductor Unit ...................................................... 77

Cleaning the Paper Feed Roller ............................................................. 80

Cleaning the Friction Pad ....................................................................... 82

Cleaning the Pad inside of the Tray....................................................... 83

Cleaning the Registration Roller............................................................ 84

5.Sample Print/Locked Print

Sample Print............................................................................................. 85

Printing a Sample Print File......................................................................... 85

Deleting a Sample Print File........................................................................ 86

Checking the Error Log ............................................................................... 87

Locked Print............................................................................................. 88

Printing a Locked Print File ......................................................................... 88

Deleting a Locked Print File ........................................................................ 90

Checking the Error Log ............................................................................... 91

6.Using the Operation Panel

Menu Chart............................................................................................... 93

Accessing the Main Menu....................................................................... 95

Making Printer Settings with the Operation Panel ............................... 96

Sample Print Menu .................................................................................. 97

Sample Print Parameters............................................................................ 97

Locked Print Menu .................................................................................. 98

Locked Print Parameters............................................................................. 98

Job Control Menu.................................................................................... 99

Job Control Parameters .............................................................................. 99

Network Setup Menu............................................................................. 106

Maintenance Menu ................................................................................ 108

Maintenance Parameters ......................................................................... 108

List Print Menu....................................................................................... 110

List Print Parameters................................................................................. 110

Language Menu ..................................................................................... 111

7.Appendix

Functions That Require Options.......................................................... 113

Moving and Transporting the Printer .................................................. 114

Transporting the printer............................................................................. 114

Moving the Printer Close by...................................................................... 115

Specifications ........................................................................................ 116

Mainframe ................................................................................................. 116

Options...................................................................................................... 119

INDEX...................................................................................................... 124

1. Setting Up the Printer Driver and Canceling a Print Job

PCL 6/5e - Accessing the Printer Properties

Windows 95/98/Me - Accessing the Printer Properties

There are two methods you can use to open the Printer Properties.

Changing default printer settings

To make the printer default settings, first open the Printer Properties from the [Printers] window.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Properties].

The Printer Properties appear.

Make any settings you require and click [OK].

Making printer settings from an application

To make the printer settings for a specific application, open the Printer Properties from that application. The following example describes how to make settings for the WordPad application that comes with Windows 95/98/Me.

Note

❒ The actual procedures you should follow to open the Printer Properties may

differ depending on the application. For more information about the procedures, see the documentation that comes with the application you are using.

❒ When you use some applications, the driver's initial default settings of the ap-

plications might be applied over the printer driver's settings.

❒ Any settings you make in the following procedure are valid for the currently

launched application only.

On the [File] menu, click [Print].

The [Print] dialog box appears.

From the [Name:] list, select the printer you want to use, and then click [Prop-

erties].

The Printer Properties appear.

Setting Up the Printer Driver and Canceling a Print Job

Make any settings you require and click [OK].

Click [OK] to start printing.

Windows 2000 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Limitation

❒ Changing the printer settings requires Manage Printers permission. Members

of the Administrators and Power Users groups have Manage Printers permission by default. When you set up options, log on using an account that has Manage Printers permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Properties].

The Printer Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Changing default printer settings - Printing Preferences Properties

Limitation

❒ Changing the printer settings requires Manage Printers permission. Members

of the Administrators and Power Users groups have Manage Printers permission by default. When you set up options, log on using an account that has Manage Printers permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Printing Preferences].

The Printing Preferences Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

PCL 6/5e - Accessing the Printer Properties

Making printer settings from an application

To make the printer settings for a specific application, open the Printing Preferences Properties from that application. The following example describes how to make settings for the WordPad application that comes with Windows 2000.

Note

❒ The actual procedures you should follow to open the Printing Preferences

Properties may differ depending on the application. For more information about the procedures, see the documentation that comes with the application you are using.

❒ Any settings you make in the following procedure are valid for the currently

launched application only.

On the [File] menu, click [Print].

The [Print] dialog box appears.

Select the printer you want to use in the [Select Printer] box.

Make any settings you require and click [Apply] to start printing.

Windows NT 4.0 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Limitation

❒ Changing the printer settings requires Full Control access permission. Mem-

bers of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control permission by default. When you set up options, log on under Full Control permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default setting you want to change.

On the [File] menu, click [Properties].

The Printer Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Setting Up the Printer Driver and Canceling a Print Job

Changing default printer settings – Default Document Properties

Limitation

❒ Changing the printer settings requires Full Control access permission. Mem-

bers of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control permission by default. When you set up options, log on under Full Control permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Document Defaults].

The Default Document Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Making printer settings from an application

To make the printer settings for a specific application, open the Document Properties from that application. The following example describes how to make settings for the WordPad application that comes with Windows NT 4.0.

Note

❒ The actual procedures you should follow to open the Document Properties

may differ depending on the application. For more information about the procedure, see the documentation that comes with the application you are using.

❒ Any settings you make in the following procedure are valid for the currently

launched application only.

On the [File] menu, click [Print].

The [Print] dialog box appears.

From the [Name:] list, select the printer you want to use, and then click [Prop-

erties].

The Document Properties appear.

Set desired settings and click [OK].

Click [OK] to start printing.

PostScript - Setting Up for Printing

Windows 95/98/Me - Accessing the Printer Properties

There are two methods you can use to open the Printer Properties.

Changing default printer settings

To change the default printer settings, first open the Printer Properties from the [Printers] window.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Properties].

The Printer Properties appear.

Make any settings you require and click [OK].

Making printer settings from an application

Note

❒ The actual procedures you should follow to open the Printer Properties may

differ depending on the application. For more information about the procedures, see the documentation that comes with the application you are using.

❒ When you use some applications, the driver's initial default settings of the ap-

plications might be applied over the printer driver's settings.

❒ Any settings you make in the following procedure are valid for the currently

launched application only.

On the [File] menu, click [Print].

The [Print] dialog box appears.

From the [Name:] box, select the printer you want to use, and then click

[Properties].

The Printer Properties appear.

Make any settings you require and click [OK].

Click [OK] to start printing.

Setting Up the Printer Driver and Canceling a Print Job

Windows 2000 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Limitation

❒ Changing the printer settings requires Manage Printers permission. Members

of the Administrators and Power Users groups have Manage Printers permission by default. When you set up options, log on using an account that has Manage Printers permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Properties].

The Printer Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Changing default printer settings - Printing Preferences Properties

Limitation

❒ Changing the printer settings requires Manage Printers permission. Members

of the Administrators and Power Users groups have Manage Printers permission by default. When you set up options, log on using an account that has Manage Printers permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Printing Preferences].

The Printing Preferences Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

PostScript - Setting Up for Printing

Making printer settings from an application

Note

❒ The actual procedures you should follow to open the Printing Preferences

Properties may differ depending on the application. For more information about the procedures, see the documentation that comes with the application you are using.

❒ Any settings you make in the following procedure are valid for the currently

launched application only.

On the [File] menu, click [Print].

The [Print] dialog box appears.

Select the printer you want to use in the [Select Printer] box.

Make any settings you require and click [Apply] to start printing.

Windows NT 4.0 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Limitation

❒ Changing the printer settings requires Full Control access permission. Mem-

bers of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control permission by default. When you set up options, log on under Full Control permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Properties].

The Printer Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Setting Up the Printer Driver and Canceling a Print Job

Changing default printer settings - Default Document Properties

Limitation

❒ Changing the printer settings requires Full Control access permission. Mem-

bers of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control permission by default. When you set up options, log on under Full Control permission.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer whose default settings you want to change.

On the [File] menu, click [Document Defaults].

The Default Document Properties appear.

Make any settings you require and click [OK].

Note

❒ Settings you make here are used as the default settings for all applications.

Making printer settings from an application

Note

❒ The actual procedures you should follow to open the Document Properties

may differ depending on the application. For more information about the procedures, see the documentation that comes with the application you are using.

❒ Any settings you make in the following procedure are valid for the currently

launched application only.

On the [File] menu, click [Print].

The [Print] dialog box appears.

From the [Name:] box, select the printer you want to use, and then click

[Properties].

The Document Properties appear.

Make any settings you require and click [OK].

Click [OK] to start printing.

Macintosh - Setting Up for Printing

PostScript - Setting Up for Printing

Making paper settings from an application

Open the file you want to print.

On the [File] menu, click [Page Setup].

[AdobePS Page Setup] appears.

Confirm that the printer you want to use is shown in the [Format for:] box.

Note

❒ If the printer is now shown in the [Format for:] box, use the pop-up menu to

display a list of available printers.

Reference

The actual appearance of the Page Setup depends on the application you are using. For more information, see the documentation that comes with the Macintosh.

From the [Paper:] box, select the paper size.

Make any settings you require and click [OK].

Setting up for printing from an application

Open the file you want to print.

On the [File] menu, click [Print].

The Printer Settings appear.

Confirm that the printer is selected in the [Printer:] box.

Make any settings you require and click [Print].

Setting Up the Printer Driver and Canceling a Print Job

Canceling a Print Job

Windows 95/98/Me - Canceling a Print Job

Double-click the printer icon on the taskbar.

This opens a window that shows all the print jobs that are currently queued for printing. Check the current status of the job you want to cancel.

Click the name of the job you want to cancel.

On the [Document] menu, click [Cancel Printing].

Note

❒ You can also open the print job queue window by double-clicking the

printer icon in the [Printers] window.

Press {{{{Job Reset}}}} on the operation panel.

A message appears on the panel display indicating that the print job is being canceled.

Important

❒ When the printer is being shared by multiple computers, be careful not to

accidentally cancel someone else's print job.

Note

❒ You cannot stop printing of data that has already been processed internally

by the printer. Because of this, printing might continue for a few pages after you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about several minutes to reset the print job and return to the ready

condition.

Windows 2000 - Canceling a Print Job

Double-click the printer icon on the taskbar.

This opens a window that shows all the print jobs that are currently queued for printing. Check the current status of the job you want to cancel.

Click the name of the job you want to cancel.

On the [Document] menu, click [Cancel Printing].

Note

❒ You can also open the print job queue window by double-clicking the

printer icon in the [Printers] window.

Canceling a Print Job

Press {{{{Job Reset}}}} on the operation panel.

A message appears on the panel display indicating that the print job is being canceled.

Important

❒ When the printer is being shared by multiple computers, be careful not to

accidentally cancel someone else's print job.

Note

❒ You cannot stop printing of data that has already been processed internally

by the printer. Because of this, printing might continue for a few pages after you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about several minutes to reset the print job and return to the ready

condition.

Windows NT 4.0 - Canceling a Print Job

Double-click the printer icon on the taskbar.

This opens a window that shows all the print jobs that are currently queued for printing. Check the current status of the job you want to cancel.

Click the name of the job you want to cancel.

On the [Document] menu, click [Cancel].

Note

❒ You can also open the print job queue window by double-clicking the

printer icon in the [Printers] window.

Press {{{{Job Reset}}}} on the operation panel.

The message appears on the panel display indicating that the print job is being canceled.

Important

❒ When the printer is being shared by multiple computers, be careful not to

accidentally cancel someone else's print job.

Note

❒ You cannot stop printing of data that has already been processed internally

by the printer. Because of this, printing might continue for a few pages after you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about several minutes to reset the print job and return to the ready

condition.

Setting Up the Printer Driver and Canceling a Print Job

Macintosh - Canceling a Print Job

Double-click the printer icon on the desk top.

This opens a window that shows all the print jobs that are currently queued for printing. Check the current status of the job you want to cancel.

Click the name of the job you want to cancel.

Click the pause icon, and then click the trash icon.

Press {{{{Job Reset}}}} on the operation panel.

The message appears on the panel display indicating that the print job is being canceled.

Important

❒ When the printer is being shared by multiple computers, be careful not to

accidentally cancel someone else's print job.

Note

❒ You cannot stop printing of data that has already been processed internally

by the printer. Because of this, printing might continue for a few pages after you press {Job Reset}.

❒ A print job that contains a large volume of data might take considerable

time to stop.

❒ It takes about several minutes to reset the print job and return to the ready

condition.

2. Uninstalling the Printer Driver and Software

Uninstalling the PCL 6/5e Printer Driver

This section describes how to uninstall the PCL printer driver. The actual procedure may differ depending on the operating system.

Follow the appropriate procedure below.

Windows 95/98/Me - Uninstalling the PCL 6/5e Printer Driver

Close all the applications that are currently running.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer you want to remove.

On the [File] menu, click [Delete].

A confirmation dialog box appears.

Click [Yes] to uninstall the printer driver.

Windows 2000 - Uninstalling the PCL 6/5e Printer Driver

Limitation

❒ Uninstalling a printer driver requires Manage Printers permission. Members

of the Administrators and Power Users groups have Manage Printers permission by default. When you uninstall a printer driver, log on using an account that has Manage Printers permission.

Close all the applications that are currently running.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer you want to remove.

On the [File] menu, click [Delete].

A confirmation dialog box appears.

Click [Yes] to uninstall the printer driver.

Uninstalling the Printer Driver and Software

Windows NT 4.0 - Uninstalling the PCL 6/5e Printer Driver

Limitation

❒ Uninstalling a printer driver requires Full Control access permission. Mem-

bers of the Administrators, Server Operators, Print Operators, and Power Users groups have Full Control permission by default. When you uninstall a printer driver, log on under Full Control permission.

Close all the applications that are currently running.

Click [Start] on the taskbar, point to [Settings], and click [Printers].

The [Printers] window appears.

Click the icon of the printer you want to remove.

On the [File] menu, click [Delete].

A confirmation dialog box appears.

Click [Yes] to uninstall the printer driver.

Uninstalling the PostScript Printer Driver

This section describes how to uninstall the PostScript printer driver. The actual procedure may differ depending on the operating system.

Follow the appropriate procedure below.

Windows 95/98/Me - Uninstalling the PostScript Printer Driver

Close all applications that are currently running.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer you want to remove.

On the [File] menu, click [Delete].

A confirmation dialog box appears.

Click [Yes] to uninstall the printer driver.

Windows 2000 - Uninstalling the PostScript Printer Driver

Limitation

❒ Uninstalling a printer driver requires Manage Printers permission. Members

of the Administrators and Power Users groups have Manage Printers permission by default. When you uninstall a printer driver, log on using an account that has Manage Printers permission.

Close all the applications that are currently running.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer you want to remove.

On the [File] menu, click [Delete].

A confirmation dialog box appears.

Click [Yes] to uninstall the printer driver.

Uninstalling the Printer Driver and Software

Windows NT 4.0 - Uninstalling the PostScript Printer Driver

Limitation

❒ Uninstalling a printer driver requires Full Control access permission. Mem-

Close all applications that are currently running.

Click [Start] on the taskbar, point to [Settings], and then click [Printers].

The [Printers] window appears.

Click the icon of the printer you want to remove.

On the [File] menu, click [Delete].

A confirmation dialog box appears.

Click [Yes] to uninstall the printer driver.

Macintosh - Uninstalling the PostScript Printer Driver

Drag the “AdobePS” file inside the [Extensions] folder in [System Folder] to

[Trash].

Drag the PPD file and plug-in file inside the [Printer Descriptions] folder in

the [Extensions] folder in [System Folder] to [Trash].

3. Paper and Other Media

Paper and Other Media Supported by This Printer

Paper Types and Sizes

This section describes the type, size, feed direction, and maximum amount of paper that can be loaded into each paper tray in this printer.

Important

❒ If you use damp or curled paper, misfeeds might occur. In such a case, try

turning over the paper stack in the paper tray. If there is no improvement, change to paper with less curl.

❒ Be sure to set the paper size dial to match the actual paper size loaded in the

tray. When the actual paper size is not shown on the dial, set the dial to “p” and select the paper size using the operation panel.

❒ For tray 1, 2, 3 and 4, the dial setting overrides settings selected with the op-

eration panel.

Note

❒ The following conventions are used to describe paper feed direction:

Example on the panel display Paper feed direction

A4 (210 × 297) short-edge feed direction

A4 (297 × 210) long-edge feed direction

❒ It is recommended that you load paper having the size and direction you fre-

quently use in the tray selected with “Tray Priority”. For more information about Tray Priority, see P.99 “Job Control Menu”.

❒ When loading paper having the same size in more than one tray, it is recom-

mended that you load paper in the same direction.

❒ For more information about the meanings of symbols, see the notes at the bot-

tom of each table.

Reference

For more information about loading each type of paper, see P.31 “Loading Pa- per and Other Media”.

Paper and Other Media

❖❖❖❖ Input paper sizes and paper feed directions supported by each paper tray (Metric

version)

Size (mm)

A3 297 × 420 ✩✩X ❍

B4 JIS 257 × 364 ★★X ❍

A4 210 × 297 ✩✩X ❍

297 × 210 ✩✩❍❍

B5 JIS 182 × 257 ★★X ❍

257 × 182 ★★X ❍

A5 148 × 210 ★★X ❍

210 × 148 X X X ❍

A6 105 × 148 X ★ X ❍

Double Letter 279 × 432 ✩✩X ❍

Legal 216 × 356 ✩✩X ❍

Letter 216 × 279 ✩✩X ❍

279 × 216 ✩✩❍❍

Half Letter 140 × 216 ★★X ❍

Executive 184 × 267 ★★X ❍

267 × 184 ★★X ❍

Standard Tray (tray 1)

PS440

(1000–sheet paper feed unit)

Standard Tray (tray 2)

PS420

(2000–sheet paper feed unit)

Bypass Tray Type 270

Folio 210 × 330 ★★X ❍

Foolscap 216 × 330 ★★X ❍

F/GL 203 × 330 ★★X ❍

Com#10 Env 105 × 241 X ★ X ❍

C6 Env 114 × 162 X ★ X ❍

C5 Env 162 × 229 X ★ X ❍

DL Env 110 × 220 X ★ X ❍

Monarch Env 98 × 191 X ★ X ❍

Paper and Other Media Supported by This Printer

Size (mm)

Custom Size

(PCL 6/PS only)

8K 267 × 390 ★★X ❍

16K 195 × 267 ★★X ❍

 XX X❍*

267 × 195 ★★X ❍

Standard Tray (tray 1)

PS440

(1000–sheet paper feed unit)

Standard Tray (tray 2)

PS420

(2000–sheet paper feed unit)

Bypass Tray Type 270

•❍ means that the size is supported and should be selected the paper size us-

ing the operation panel. (The bypass tray and PS420 has no dial on the tray.)

•✩ means that the size is supported and indicated on the tray dial. Be sure to

set the paper size dial to match the actual paper size loaded in the tray.

•★ means that the size is supported but not indicated on the tray dial. You

should set the tray dial to “p”, and select the paper size using the operation panel.

•❍* means that the supported size is approximately 90 – 297 mm in width, and

approximately 148 – 432 mm in length. The supported size may differ de- pending on the printer language you use. Use the printer driver to specify the custom size. Set the custom size setting with the operation panel.

• X means that the size is not supported.

Paper and Other Media

❖❖❖❖ Input paper sizes and paper feed directions supported by each paper tray (Inch

version)

Size (inch)

Standard Tray (tray 1)

PS440

(1000–sheet paper feed unit)

Standard Tray (tray 2)

PS420

(2000–sheet paper feed unit)

Double Letter 11" × 17" ✩✩X ❍

Legal

Letter

Half Letter

Executive

/2" × 14"

/2" × 11"

11" × 8

/2"

/2" × 81/2"

/4" × 101/2"

/2" × 71/4"

✩✩X ❍

✩✩❍❍

★★X ❍

A3 11.69" × 16.54" ✩✩X ❍

B4 JIS 10.12" × 14.33" ★★X ❍

A4 8.27" × 11.69" ✩✩X ❍

11.69" × 8.27" ✩✩❍❍

B5 JIS 7.17" × 10.12" ★★X ❍

10.12" × 7.17" ★★X ❍

A5 5.83" × 8.27" ★★X ❍

8.27" × 5.83" X X X ❍

Bypass Tray Type 270

A6 4.13" × 5.83" X ★ X ❍

Folio

Foolscap

/4" × 13"

/2" × 13"

★★X ❍

F/GL 8" × 13" ★★X ❍

Com#10 Env

/8" × 91/2"

X ★ X ❍

C6 Env 4.49" × 6.38" X ★ X ❍

C5 Env 6.38" × 9.02" X ★ X ❍

DL Env 4.33" × 8.66" X ★ X ❍

Paper and Other Media Supported by This Printer

Size (inch)

Monarch Env

Custom Size

(PCL 6/PS only)

8K 10.51" × 15.35" ★★X ❍

16K 7.68" × 10.51" ★★X ❍

/8" × 71/2"

 XX X❍*

10.51" × 7.68" ★★X ❍

Standard Tray (tray 1)

PS440

(1000–sheet paper feed unit)

X ★ X ❍

Standard Tray (tray 2)

PS420

(2000–sheet paper feed unit)

Bypass Tray Type 270

•❍ means that the size is supported and should be selected the paper size us-

ing the operation panel. (The bypass tray and PS420 has no dial on the tray.)

•✩ means that the size is supported and indicated on the tray dial. Be sure to

set the paper size dial to match the actual paper size loaded in the tray.

•★ means that the size is supported but not indicated on the tray dial. You

should set the tray dial to “p”, and select the paper size using the operation panel.

•❍* means that the supported size is approximately 3.54" – 11.69" in width,

and approximately 5.83" – 17.00" in length. The supported size may differ depending on the printer language you use. Use the printer driver to specify the custom size. Set the custom size setting with the operation panel.

• X means that the size is not supported.

Paper and Other Media

❖❖❖❖ Output paper sizes and paper feed directions supported by each tray (Metric

version)

Size (mm)

A3 297 × 420 ❍❍❍❍❍❍❍

B4 JIS 257 × 364 ❍❍❍❍❍❍❍

A4 210 × 297 ❍❍❍❍❍❍❍

297 × 210 ❍❍❍❍❍❍❍

B5 JIS 182 × 257 ❍ XX❍ ❍❍❍

Standard output tray

SR510

(500–sheet finisher shift tray)

SR510

(500–sheet finisher staple)

SR720

(1000–sheet finisher shift tray)

SR720

(1000–sheet finisher staple)

CS370 (mailbox)

AD380 (duplex unit)

257 × 182 ❍❍❍❍❍❍❍

A5 148 × 210 ❍ XX❍ X ❍❍

210 × 148 ❍ XXXXXX

A6 105 × 148 ❍ XXXXXX

Double Letter 279 × 432 ❍❍❍❍❍❍❍

Legal 216 × 356 ❍❍❍❍❍❍❍

Letter 216 × 279 ❍❍❍❍❍❍❍

279 × 216 ❍❍❍❍❍❍❍

Half Letter 140 × 216 ❍ XX❍ XXX

Executive 184 × 267 ❍ XX❍ X ❍❍

267 × 184 ❍ XX❍ X ❍❍

Folio 210 × 330 ❍ XX❍ X ❍❍

Foolscap 216 × 330 ❍ XX❍ X ❍❍

F/GL 203 × 330 ❍ XX❍ X ❍❍

Com#10 Env 105 × 241 ❍ XXXXXX

C6 Env 114 ×162 ❍ XXXXXX

C5 Env 162 × 229 ❍ XXXXXX

DL Env 110 × 220 ❍ XXXXXX

Monarch Env 98 × 191 ❍ XXXXXX

Paper and Other Media Supported by This Printer

Size (mm)

Custom Size

(PCL 6/PS only)

8K 267 × 390 ❍ XX❍ X ❍❍

16K 195 × 267 ❍ XX❍ X ❍❍

 ❍*XXXXXX

267 × 195 ❍ XX❍ X ❍❍

Standard output tray

SR510

(500–sheet finisher shift tray)

SR510

(500–sheet finisher staple)

SR720

(1000–sheet finisher shift tray)

SR720

(1000–sheet finisher staple)

CS370 (mailbox)

AD380 (duplex unit)

•❍ means that the size is supported.

•❍* means that the size is supported and depends on the input paper source.

• X means that the size is not supported.

Paper and Other Media

❖❖❖❖ Output paper sizes and paper feed directions supported by each tray (Inch version)

Size (inch)

Standard output tray

SR510

(500–sheet finisher shift tray)

SR510

(500–sheet finisher staple)

SR720

(1000–sheet finisher shift tray)

SR720

(1000–sheet finisher staple)

CS370 (mailbox)

AD380

(duplex unit)

Double Letter 11" × 17" ❍❍❍❍❍❍❍

Legal

Letter

Half Letter

Executive

81/2" × 14"

/2" × 11"

11" × 8

/2"

/2" × 81/2"

/4" × 101/2"

/2" × 71/4"

❍❍❍❍❍❍❍

❍ XX❍ XXX

❍ XX❍ X ❍❍

A3 11.69" × 16.54" ❍❍❍❍❍❍❍

B4 JIS 10.12" × 14.33" ❍❍❍❍❍❍❍

A4 8.27" × "11.69 ❍❍❍❍❍❍❍

11.69" × 8.27" ❍❍❍❍❍❍❍

B5 JIS 7.17" × 10.12" ❍ XX❍❍❍❍

10.12" × 7.17" ❍❍❍❍❍❍❍

A5 5.83" × 8.27" ❍ XX❍ X ❍❍

8.27" × 5.83" ❍ X X X XXX

A6 4.13" × 5.83" ❍ X X X XXX

Folio

Foolscap

/4" × 13"

/2" × 13"

❍ XX❍ X ❍❍

F/GL 8" × 13" ❍ XX❍ X ❍❍

Com#10 Env

/8" × 91/2"

❍ X X X XXX

C6 Env 4.49" × 6.38" ❍ X X X XXX

C5 Env 6.38" × 9.02" ❍ X X X XXX

DL Env 4.33" × 8.66" ❍ X X X XXX

Paper and Other Media Supported by This Printer

Size (inch)

Monarch Env

Custom Size

(PCL 6/PS only)

8K 10.51" × 15.35" ❍ XX❍ X ❍❍

16K 7.68" × 10.51" ❍ XX❍ X ❍❍

/8" × 71/2"

 ❍*X X XXXX

10.51" × 7.68" ❍ XX❍ X ❍❍

Standard output tray

SR510

(500–sheet finisher shift tray)

SR510

(500–sheet finisher staple)

SR720

(1000–sheet finisher shift tray)

SR720

(1000–sheet finisher staple)

CS370 (mailbox)

AD380

(duplex unit)

❍ X X X XXX

•❍ means that the size is supported.

•❍* means that the size is supported and depends on the input paper source.

• X means that the size is not supported.

❖❖❖❖ Paper weight and number of sheets to be set

Tray 1, PS440 (option)

Tray 2

PS420 (option)

Bypass Tray Type 270 (option)

Supported paper weights Maximum number of

sheets (plain paper)

60 - 105 g/m

60 - 157 g/m2 (16 - 42 lb) 500 (80 g/m2, 20 lb)

60 - 105 g/m2 (16 - 28 lb) 2,000 (80 g/m2, 20 lb)

60 - 157 g/m

(16 - 28 lb) 500 (80 g/m2, 20 lb)

(16 - 42 lb) 100 (80 g/m2, 20 lb)

Confirm that the top of the stack is not higher than the limit mark indicated on the side guide of the tray.

Paper and Other Media

Paper Recommendations

Note the following suggestions when handling or selecting paper used with this printer.

Loading paper

• Use only the recommended paper types. Print quality cannot be guaranteed if other paper types are used.

• Do not use paper that has already been printed onto by other printers.

• If you load paper into the paper tray, confirm not to stack over the limit mark.

• If you load paper into Bypass Tray Type 270, confirm that the paper fits under

the side guide.

• If you load paper into the paper tray, confirm that print side is facing up.

• If you load paper into Bypass Tray Type 270, confirm that print side is facing

down.

Storing paper

Paper should always be stored properly. Improperly stored paper might result in poor print quality, paper misfeeds, or printer damage.

Recommendations are as follows:

• Avoid storing paper in humid areas.

• Avoid exposing paper to direct sunlight.

• Store on a flat surface.

• Keep open reams of paper in the package in which the paper came.

Types of paper and other media

❖❖❖❖ Plain Paper

• If you print on paper heavier than 105 g/m2 (28 lb), use tray 2 or Bypass

Tray Type 270. The each tray can hold paper up to 157 g/m weight.

• If you load paper heavier than 105 g/m

inside of the paper tray to "Non-Standard Paper" mode. ⇒ P.34 “Loading

Thick Paper, Envelopes or OHP Transparencies”

• If paper is curled or bent, straighten it before loading.

• If you print on paper for color, load it into tray 2 and do not stack paper

over the lower limit mark.

(28 lb) into tray 2, switch the lever

(42 lb) in

Paper and Other Media Supported by This Printer

❖❖❖❖ OHP Transparencies

• If you load OHP transparencies into tray 2, switch the lever inside of the

paper tray to "Non-Standard Paper" mode. ⇒ P.34 “Loading Thick Paper,

Envelopes or OHP Transparencies”

• Be careful not to touch the print side of the OHP transparencies or the print

side can become dirty or damaged, resulting in poor print quality.

• If you print on an OHP transparency that has a print side, load it face up

into tray 2 or load it face down into Bypass Tray Type 270.

• Do not print on OHP transparencies for color.

❖❖❖❖ Adhesive Labels

• Load only one adhesive label at a time into Bypass Tray Type 270.

• Use adhesive labels in which the whole side can be printed on.

• Avoid using adhesive labels having exposed glue.

• If the print side is coated, the print quality might be reduced, as the toner

might not fuse well.

❖❖❖❖ Envelopes

• When printing on envelopes, use tray 2 or Bypass Tray Type 270.

• If you load envelopes into tray 2, switch the lever inside of the paper tray

to “Non-Standard Paper” mode. ⇒ P.34 “Loading Thick Paper, Envelopes or OHP Transparencies”

• You can select the sizes for the envelopes using the operation panel.

⇒

P.99 “Job Control Parameters”

• Recommended of envelopes is as follows:

• Com#10 Env

• C6 Env

• C5 Env

• DL Env

• Monarch Env

• Do not stack envelopes over the limit mark.

• Confirm that print side is facing up when loading into the tray 2.

• Confirm that print side is facing down when loading into Bypass Tray

Type 270.

• Load the envelopes with the flaps aligned to the right side fence. The flaps

should be securely folded down.

• Confirm that there is no air in the envelopes before loading.

• To get better print quality, it is recommended that you set the right, left,

top, and bottom print margins, to at least 15 mm (0.6") each.

• Do not print on both sides of envelopes.

Paper and Other Media

• Load only one size and type of envelope at a time.

• Before loading envelopes, flatten the leading edges (sides being fed into

the printer) of them by running a pencil or ruler across them.

• Some kinds of envelopes might cause misfeeds, wrinkles or poor printing.

• Before loading envelopes, confirm that they are rectangular in shape. See

the following illustrations.

Good construction for envelopes

Poor construction for envelopes

TS3X020E

Good construction for envelopes

Poor construction for envelopes

TS3X010E

• Avoid using the non-supported envelopes listed on P.28 “Paper not sup-

ported by this printer”.

Paper not supported by this printer

Avoid using the following types of paper that are not supported by this printer:

• Paper whose weight is heavier or lighter than the limitations. ⇒ P.17 “Paper Types and Sizes”

• Bent, folded, or creased paper

• Curled or twisted paper

• Torn paper

• Wrinkled paper

• Damp paper

• Paper stuck together

• Paper that is dry enough to emit static electricity

• Paper that has already been printed into, except a preprinted letterhead

Note

❒ Ink on paper from an earlier print job, another copier, an ink-jet printer or

other devices could damage the fusing unit of this printer due to different fusing temperatures.

Paper and Other Media Supported by This Printer

• Coated paper

• Special paper, such as thermal paper, aluminum foil, carbon paper and con-

ductive paper

• Heavily textured paper

• Glued paper

• OHP transparencies for color printing

• OHP transparencies for ink-jet printers

• Label paper on which glue or base paper is exposed

• Paper with clips or staples

• Paper with tape or ribbons attached

• Envelopes that are:

• damp

• excessively curled or twisted

• stuck together

• damaged in any way

• with stamps attached

• with windows, holes, perforations, cutouts, or embossing

• with metal clasps, string ties, or metal folding bars

• designed to be interlocked

• with nicked edges or bent corners

• with rough, wrinkled, or laid finishes

• with any exposed adhesive, when the flap is in the sealed or closed posi-

tion

Paper and Other Media

Printable Area

The following shows the printable area for this printer. Be sure to set the print margins correctly.

4.2 mm(1/6"

)

4.2 mm(1/6"

)

4.2 mm (

1/6"

4.2 mm (

1/6"

)

: printable area

Note

❒ The printable area may differ depending on paper size, printer language and

printer driver settings.

Loading Paper and Other Media

Align all four sides of the paper

Loading Paper in the Paper Tray

This section describes instructions for loading paper whose size and feed direction is already set in the standard paper tray and optional PS440. If you want to change the paper size or feed direction, see P.32 “Changing the Paper Tray Size”.

If you want to load paper in PS420, see P.35 “Loading Paper in PS420 (Pa- per Feed Unit)”. If you want to load pa- per in Bypass Tray Type 270, see P.36

“Loading Paper in Bypass Tray Type 270”.

Important

❒ Confirm that the setting of the pa-

per size dial matches the paper size and feed direction of the paper in the tray. If it does not, misfeeds or unexpected printing results might occur.

stack, and load it into the tray.

Important

❒ Do not stack paper over the lim-

it mark.

❒ When you set thick paper in

tray 2, do not stack paper above the lower limit mark (A) of tray

ZAEY030E

Reference

For more information about the size and feed direction of paper that can be loaded in the tray, see P.17 “Paper Types and Sizes”.

Slide the paper tray out until it

stops.

ZAEY012E

Note

❒ To avoid paper multi-feeds,

shuffle sheets before setting them in the tray.

❒ Load paper face up into the

tray.

Slide the tray into the printer un-

til it stops.

ZAEY052E

Paper and Other Media

Changing the Paper Tray Size

Reference

For more information about the size and feed direction of paper that can be set in the tray, see P.17 “Paper Types and Sizes”.

Slide the paper tray out until it

stops.

Slide the side paper guide wide

open (BBBB) by pressing the release lever of the side guide (AAAA).

Slide the rear guide widely by

pushing the releasing lever of the rear guide.

Set the paper guide lock to the

“unlocked” position.

Important

❒ Confirm that the lever of the

side guide is released before sliding this guide or it can be damaged.

ZAEY012E

ZAEY013E

Align all four sides of the paper

stack, and load it into the tray.

ZAEY034E

ZAEY030E

Loading Paper and Other Media

Important

❒ Do not stack paper over the lim-

it mark.

❒ When you set thick paper in tray

2, do not stack paper above the lower limit mark (A) of tray 2.

ZAEY052E

Note

❒ To avoid paper multi-feeds,

shuffle sheets before setting them in the tray.

❒ Load paper face up into the

tray.

Set the paper guide lock to the

“locked” position.

Align the rear guide for the load-

ed paper size slightly by pushing the releasing lever of the rear guide.

ZAEY032E

Align the side guide for the load-

ed paper size (BBBB) by opening the release lever of the side guide (AAAA).

ZAEY031E

Adjust the paper size dial to

match the size and feed direction of paper in the paper tray.

ZAEY033E

ZAEY050E

Paper and Other Media

Important

❒ Confirm that the setting of the

paper size dial matches the paper size and feed direction of the paper in the tray. If is does not, misfeeds or unexpected printing results might occur.

❒ When the actual paper size is

not shown on the dial, set the dial to "p" and select the paper size using the operation panel. For more information about setting up the paper size, see P.17 “Paper Types and Sizes”.

Slide the tray into the printer un-

til it stops.

Loading Thick Paper, Envelopes or OHP Transparencies

Change the lever on the paper

size dial of the tray 2 (AAAA) to "NonStandard Paper” mode.

A yellow line appears under the paper size indicated on the front of the paper tray (B).

Note

❒ Return the lever to the left side,

after you have finished printing on thick paper, envelopes or OHP transparencies.

ZAEH260E

You can load thick paper, envelopes or OHP transparencies into the tray 2.

When thick paper or OHP transparencies are loaded, switch the lever inside of the paper tray.

Reference

For more information about loading paper, see P.17 “Paper and Oth- er Media”.

Important

❒ When you set thick paper in tray 2,

do not stack paper above the lower limit mark (A) of tray 2.

Limitation

❒ If “Non-Standard Paper” mode

is selected, the following functions are not available with tray 2:

• Duplex print

• Auto paper select

• Limitless paper feed

• Sample print

• Locked print

• Output from the finisher

(sort, shift sort, staple)

ZAEY052E

Loading Paper and Other Media

Loading Paper in PS420 (Paper Feed Unit)

This section describes instructions to load paper in the optional paper feed unit PS420. You can load A4 long-edge feed (Metric version) or 8 long-edge feed (Inch version) size into PS420.

Note

❒ Load paper of the same size in the

right and left sides of the paper feed unit.

Slide the paper tray out until it

stops.

/2" × 11"

Important

❒ Align the paper so that the left

stack is flush with the left side, and the right stack is flush with the right side.

❒ Do not stack paper over the lim-

it mark.

❒ Confirm that the end fence (A)

locks completely after loading the right stack.

❒ If you want to change the paper

size, contact your sales or service representative.

Note

❒ To avoid paper multi-feeds,

shuffle sheets before setting them in the tray.

❒ Load the paper face up into the

tray.

Slide the tray into the printer un-

til it stops.

Load the paper completely into

the tray.

ZAEY200E

ZAEY201E

Paper and Other Media

Loading Paper in Bypass Tray Type 270

Note

❒ Paper sizes supported by the by-

pass tray are approximately 90 297 mm (Metric version) or 3.54" -

11.69" (Inch version) in width, and approximately 148 - 432 mm (Metric version) or 5.83" - 17.00" (Inch version) in length. Specify a custom size with the printer driver or the operation panel. For more information about using the operation panel, see P.38 “Specifying a

Custom Paper Size for the Bypass Tray”.

Limitation

❒ The following functions are not

available with the bypass tray:

• Duplex print

• Auto paper select

• Limitless paper feed

• Sample print

• Locked print

• Output from the finisher (sort,

shift sort, staple)

Lift the paper guide lever (AAAA).

Important

❒ If the paper guides do not

match the paper size, skew images or paper misfeeds might occur.

Note

❒ Swing out the extender (B) to

support paper sizes longer than A4 short-edge feed (Metric version) or 8 feed (Inch version).

Load the paper and adjust the pa-

per guides to the sides of the paper.

/2" × 11" short-edge

ZAEY210E

Open the bypass tray.

ZAEY040E

ZAEY220E

Important

❒ Confirm the print side of OHP

transparencies. Some OHP transparencies can be printed on only one side.

Loading Paper and Other Media

Note

❒ Do not stack paper over the lim-

it mark. If you do, skew images or paper misfeeds might occur.

❒ When you set custom size or

thick paper on the bypass tray, do not stack paper above the lower limit mark of the bypass tray.

❒ To avoid paper multi-feeds,

shuffle sheets before setting them in the tray.

❒ Load the paper face down into

the tray.

Push down the paper guide lever.

Reference

For more information about configuring the bypass tray with the printer driver, see the printer driver Help.

For more information about configuring custom paper, see P.38 “Specifying a Custom Paper Size for the Bypass Tray”.

A Press {{{{Menu}}}}.

The following message appears on the panel display.

Main Menu: Sample Print

B Press {{{{TTTT}}}} or {{{{UUUU}}}} until the fol-

lowing message appears.

Main Menu: Job Control

Note

❒ If the paper guide lever is not

pushed down, paper misfeeds might occur.

Configure the tray for the loaded

paper size and paper feed direction.

Important

❒ The paper size selected with the

printer driver overrides the one selected here.

ZAEY250E

C Press {{{{Enter #}}}}.

The following message appears on the panel display.

Job Control: Paper Input

D Press {{{{Enter #}}}}.

The following message appears on the panel display.

Paper Input: Tray Priority

E Press {{{{TTTT}}}} or {{{{UUUU}}}} until the fol-

lowing message appears.

Paper Input: Bypass Size

Paper and Other Media

F Press {{{{Enter #}}}}.

The following message appears on the panel display.

Specifying a Custom Paper Size for the Bypass Tray

Bypass Size: Standard Size

G Press {{{{Enter #}}}}.

The currently selected paper size appears on the panel display.

Standard Size: *11 x 8 1/2

Note

❒ An asterisk (“*”) prefixes the

currently selected item.

H Press {{{{TTTT}}}} or {{{{UUUU}}}} to select the

standard size.

I Press {{{{Enter #}}}}.

The following message appears on the panel display.

Standard Size: *8 x 13

J After the panel display chang-

es, press {{{{Menu}}}}.

The panel display returns to the ready condition as follows:

Ready

Important

❒ The paper size selected with the

printer driver overrides the one selected here.

❒ When you set custom size or thick

paper in the bypass tray, do not stack paper above the lower limit mark of the bypass tray.

Press {{{{Menu}}}}.

The following message appears on the panel display.

Main Menu: Sample Print

Press {{{{TTTT}}}} or {{{{UUUU}}}} until the follow-

ing message appears.

Main Menu: Job Control

Press {{{{Enter #}}}}.

The following message appears on the panel display.

Job Control: Paper Input

Press {{{{Enter #}}}}.

The following message appears on the panel display.

Paper Input: Tray Priority

Press {{{{TTTT}}}} or {{{{UUUU}}}} until the follow-

ing message appears.

Paper Input: Bypass Size

Loading Paper and Other Media

Press {{{{Enter #}}}}.

The following message appears on the panel display.

Bypass Size: Standard Size

Press {{{{Enter #}}}}.

Standard Size: *11 x 8 1/2

Press {{{{TTTT}}}} or {{{{UUUU}}}} until the follow-

ing message appears.

Standard Size: Custom Size

Press {{{{Enter #}}}}.

The following message appears on the panel display.

Note

❒ You can change the size unit us-

ing the operation panel, see P.99 “Job Control Menu”.

❒ The vertical size and horizontal

size are described as follows.

1. Horizontal size

2. Vertical size

Press {{{{UUUU}}}} or {{{{TTTT}}}} to set the vertical

value.

ZAEY221E

Bypass Size: Standard Size

Press {{{{TTTT}}}} or {{{{UUUU}}}} until the follow-

ing message appears.

Bypass Size: Custom Size

Press {{{{Enter #}}}}.

The following message appears on the panel display.

Custom Size: Vert.. 8.00 “

Press {{{{Enter #}}}}.

The following message appears on the panel display.

Custom Size: Horiz. 11.00 '

Press {{{{UUUU}}}} or {{{{TTTT}}}} to set the hori-

zontal value. Press {{{{Enter #}}}}.

After the panel display changes,

press {{{{Menu}}}}.

The panel display returns to the ready condition as follows:

Ready

Paper and Other Media

4. Troubleshooting

Error & Status Messages on the Operation Panel

Messages Description Comments

Add Staples The stapler is empty. Replace the staple refill with a

new one. ⇒ P.71 “Adding Sta-

ples”

Add Toner The printer is out of toner. Install a new toner bottle. ⇒

P.75 “Replacing the Toner Bot-

tle”

Call Service

Power Off On

Call Service

SC_XXX

Close Bridge

Unit Cover

Finisher Cover

Front Cover

Mailbox Cover

Close Right

Cover

Close R-Cover at

Paper Tray

There is a malfunction in the printer.

The Service Code Number identifies the failure.

The cover of Bridge Unit Type 320 is open.

The cover of the finisher is open.

The front cover is open. Close the front cover of the

The cover of CS370 (mailbox) is open.

The right cover of the printer is open.

Lower right cover 1 or 2 is open.

Turn the printer power off and on. If the message appears again, contact your sales or service representative.

Close the cover of Bridge Unit Type 320.

Close the cover of the finisher.

printer.

Close the cover of CS370 (mailbox) cover.

Close the right cover of the printer.

Close lower right cover 1 or 2.

Close Upper

Right Cover

Cls. Interchange

Unit Cover

Energy Saver 1 In Energy Saver 1 mode. Press an operation panel key

The upper right cover is open. Close the upper right cover.

The interchange unit cover is open.

Close the interchange unit cover.

or send a job from the computer to wake the printer up.

Troubleshooting

Messages Description Comments

Energy Saver 2 In Energy Saver 2 mode. Press an operation panel key

or send a job from the computer to wake the printer up.

Error 1 An error with the optional

RAM has occurred.

Error 2 An error with the parallel in-

terface board has occurred.

Error 3 An error with the NV-RAM

has occurred.

Error 5 An error with the HDD has oc-

curred.

Error 6 An error with the Resident

font ROM has occurred.

Error 7 An error with the ASIC has oc-

curred.

Turn the printer power off and on. If the message appears again, contact your sales or service representative.

Install the HDD again. If the message appears again, contact your sales or service representative.

Turn the printer power off and on. If the message appears again, contact your sales or service representative.

Error 15 An error with the Clock Gen-

erator has occurred.

Error 30711 AD380 (duplex unit) cannot be

used.

Error 30721 PS420 (paper feed unit) cannot

be used.

Error 30722 Tray 1 cannot be used. Use another tray to print. Con-

Error 30723 Tray 2 cannot be used. Use another tray to print. Con-

Turn the printer power off and on. If the message appears again, contact your sales or service representative.

Use another tray to print. Contact your sales or service representative.

tact your sales or service representative.

Error & Status Messages on the Operation Panel

Messages Description Comments

Error 30724 Tray 3 cannot be used. Use another tray to print. Con-

tact your sales or service representative.

Error 30725 Tray 4 cannot be used. Use another tray to print. Con-

tact your sales or service representative.

Error 30740 The staple tray of the finisher

cannot be used.

Error 30744 The finisher cannot be used. Use another tray to print. Con-

Error 40711 AD380 (duplex unit) cannot be

used.

Error 40721 PS420 (paper feed unit) cannot

be used.

Error 40722 Tray 1 cannot be used. Press {Job Reset}. Contact

Error 40723 Tray 2 cannot be used. Press {Job Reset}. Contact

Error 40724 Tray 3 cannot be used. Press {Job Reset}. Contact

Error 40725 Tray 4 cannot be used. Press {Job Reset}. Contact

Use another tray to print. Contact your sales or service representative.

tact your sales or service representative.

Press {Job Reset}. Contact your sales or service representative.

your sales or service representative.

Error 40740 The staple tray of the finisher

cannot be used.

Error 40744 The finisher cannot be used. Press {Job Reset}. Contact

Form Feed... Doing form feed. Wait for a while.

Invalid Password The entered password with

the operation panel is not correct.

Press {Job Reset}. Contact your sales or service representative.

your sales or service representative.

Enter the correct password with the operation panel.

Troubleshooting

Messages Description Comments

Load Bypass

Load Tray #

The bypass tray is out of paper.

xx : Paper Size

The paper size specified with the printer driver differs from the paper size specified with the operation panel.

There is no paper in the indicated tray.

# : Tray Number

xx : Paper Size

Load paper of the indicated paper size into the bypass tray.

A Press {Form Feed}.

If there is paper in the bypass tray, the printer starts printing.

If there is no paper in the bypass tray, the following message appears on the panel display. In this case, go to next step.

Form Feed Tray 1

B Press {TTTT} or {UUUU} to select the paper tray and then press {Enter #}.

The printer starts printing.

Load paper of the indicated paper size into the indicated paper tray.

Load ***

Lock Tray

Tray #

Low On Toner The toner bottle is almost

Misfeed:{location}

Open Front Cover

There is no paper size of the indicated paper type.

***: Paper Type (plain, special, recycled)

XX: Paper Size

The indicated tray is not locked.

# : Tray Number

empty.

There is a misfeed in the printer.

Load paper of the indicated paper size and paper type into the tray.

Lock the indicated tray with the operation panel. ⇒ P.99

“Job Control Menu”

Prepare a new toner bottle. If the image density is too light, replace the old toner bottle with a new one. ⇒ P.75 “Re-

placing the Toner Bottle”

Remove the misfed paper from {location}. ⇒ P.64 “Re-

moving Misfed Paper”

Error & Status Messages on the Operation Panel

Messages Description Comments

No Files Exist There is no sample print file

on the printer hard disk.

There is no locked print file on the printer hard disk.

Offline Printer is offline. The printer

cannot accept or print out data.

Paper Setting

Error

Power Off On

14FF

Printing... Printing after second the set

Processing... Print data is being processed. Wait for a while.

Processing...

Please Wait

The tray specified when sending locked print data to the printer is not set.

An error with the NV-RAM has occurred.

with the sort function.

You have tried to print a sample print or locked print data while the data is being written to the printer hard disk.

To confirm whether the sample print file was sent to the printer correctly, see P.85 “Sample Print”.

To confirm whether the locked print file was sent to the printer correctly, see P.88 “Locked Print”.

If you want to put the printer online, press {On Line}.

Set the tray correctly.

Turn the printer power off and on. If the message appears again, contact your sales or service representative.

Wait for a while.

Wait until the printer returns to the ready condition.

Ready The printer is ready for print-

ing.

Release

Tray Locking

Remove Misfeed

from Duplex Unit

Remove Misfeed

from Finisher

Remove Misfeed

from Mailbox

Remove Paper

From All Trays

Remove Paper

Finisher Tray

The indicated tray is locked. Unlock the indicated tray with

There is a misfeed in AD380 (duplex unit).

There is a misfeed in the finisher.

There is a misfeed in CS370 (mailbox).

All output trays are full. Remove paper from output

The finisher tray is full. Remove paper from the finish-

—

the operation panel. ⇒ P.99

“Job Control Menu”

Remove the misfed paper from AD380 (duplex unit). ⇒ P.64 “Removing Misfed Paper”

Remove the misfed paper from the finisher. ⇒ P.64 “Re-

moving Misfed Paper”

Remove the misfed paper from CS370 (mailbox). ⇒ P.64

“Removing Misfed Paper”

trays.

er tray.

Troubleshooting

Messages Description Comments

Remove Paper

from Duplex Unit

Remove Paper

from Staple Tray

Remove Paper

Mailbox Tray #

Remove Paper

Shift Tray

There is still paper in AD380 (duplex unit).

There is paper in the stack unit of the finisher.

The CS370 (mailbox) tray # is full.

# : Tray Number

The shift tray of the finisher is full.

Remove paper from AD380 (duplex unit).

Remove paper from the stack unit of the finisher.

Important

❒ Remove the paper from the

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Remove paper from the CS370 (mailbox) tray.

Important

❒ Remove the paper from

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Remove paper from the finisher tray.

Important

❒ Remove the paper from the

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Remove Paper

Standard Tray

Replace

Maintenance Kit

The standard output tray is full.

It is time to replace parts included in Maintenance Kit Type 270.

Remove paper from the output tray.

Important

❒ Remove the paper from

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Replace Maintenance Kit Type

270. For more information about how to replace the kit, see the “Maintenance Kit Type 270 Replacement Guide” that comes with the kit. After replacing the kit, clean the registration rollers. ⇒ P.84

“Cleaning the Registration Roller”

Error & Status Messages on the Operation Panel

Messages Description Comments

Replace

PCU

Reset Duplex

Unit Correctly

Reset Fusing

Unit Correctly

Reset PCU

Correctly

Resetting Job... Resetting print job. Wait for a while.

Reset Tray#

Correctly

It is time to replace Photo Conductor Unit Type 320.

AD380 (duplex unit) is not set correctly.

There is no fusing unit, or the fusing unit is not installed properly.

There is no Photo Conductor Unit Type 320, or Photo Conductor Unit Type 320 is not installed properly.

There is no paper tray, or the indicated tray is not set correctly.

# : Tray Number

Replace Photo Conductor Unit Type 320. ⇒ P.77 “Replacing

the Photoconductor Unit”

Set AD380 (duplex unit) correctly.

Install the fusing unit properly. For more information about the fusing unit, see the "Maintenance Kit Type 270 Replacement Guide" that comes with the kit.

Install Photo Conductor Unit Type 320 again. For more information about Photo Conductor Unit Type 320, see the "Photo Conductor Unit Type 320 Replacement Guide" that comes with the photoconductor unit.

Set the tray correctly.

Note

❒

This message appears only for the default tray. ⇒ P.99

“Job Control Parameters”

Setting Changed

Cannot Print

Waiting... Printer is waiting for the next

Warming Up... The printer is now preparing

The paper feed unit setting has been changed, and the sample print failed.

data to print.

for printing.

Configure the paper feed unit correctly, and try again.

Wait for a while.

Wait until the printer is warmed up.

Note

❒

If you cannot solve the problem by taking above actions, turn the power off and then back on again. If this does not clear the error message, write down the error number and the message, and contact your sales or service representative.

Troubleshooting

Getting Printer Information over the Network

Printer current status

You can check the printer's current status using telnet.

❖❖❖❖ UNIX

Use the lpq command or stat parameter of rsh, rcp, or ftp.

❖❖❖❖ telnet

Use status command.

Reference

For more information, see “Remote Maintenance by telnet” in the Operating Instructions for the Network Interface Board included as a PDF file on the CD-ROM.

Messages Description Comments

Add Staples The stapler is empty. Replace the staple refill with a

new one. ⇒ P.71 “Adding Sta-

ples”

Add Toner The printer is out of toner. Install a new toner bottle. ⇒

P.75 “Replacing the Toner Bot-

tle”

Call Service Power Off On There is a malfunction in the

printer.

Call Service SC_XXX The Service Code Number

identifies the failure.

Close Bridge Unit Cover The cover of Bridge Unit Type

320 is open.

Close Finisher Cover The cover of the finisher is

open.

Close Front Cover The front cover is open. Close the front cover of the

Close Mailbox Cover The cover of CS370 (mailbox)

is open.

Close Right Cover The right cover of the printer

is open.

Close R-Cover at Paper Tray Lower right cover 1 or 2 is

open.

Turn the printer power off and on. If the message appears again, contact your sales or service representative.

Close the cover of Bridge Unit Type 320.

Close the cover of the finisher.

printer.

Close the cover of CS370 (mailbox) cover.

Close the right cover of the printer.

Close lower right cover 1 or 2.

Close Upper Right Cover The upper right cover is open. Close the upper right cover.

Error & Status Messages on the Operation Panel

Messages Description Comments

Cls. Interchange Unit Cover The interchange unit cover is

open.

Energy Saver 1 In Energy Saver 1 mode. Press an operation panel key

Energy Saver 2 In Energy Saver 2 mode. Press an operation panel key

Error 30711 AD380 (duplex unit) cannot be

used.

Error 30721 PS420 (paper feed unit) cannot

be used.

Error 30722 Tray 1 cannot be used. Use another tray to print. Con-

Error 30723 Tray 2 cannot be used. Use another tray to print. Con-

Error 30724 Tray 3 cannot be used. Use another tray to print. Con-

Close the interchange unit cover.

or send a job from the computer to wake the printer up.

Use another tray to print. Contact your sales or service representative.

tact your sales or service representative.

Error 30725 Tray 4 cannot be used. Use another tray to print. Con-

tact your sales or service representative.

Error 30740 The staple tray of the finisher

cannot be used.

Error 30744 The finisher cannot be used. Use another tray to print. Con-

Error 40711 AD380 (duplex unit) cannot be

used.

Error 40721 PS420 (paper feed unit) cannot

be used.

Error 40722 Tray 1 cannot be used. Press {Job Reset}. Contact

Error 40723 Tray 2 cannot be used. Press {Job Reset}. Contact

Use another tray to print. Contact your sales or service representative.

tact your sales or service representative.

Press {Job Reset}. Contact your sales or service representative.

your sales or service representative.

Troubleshooting

Messages Description Comments

Error 40724 Tray 3 cannot be used. Press {Job Reset}. Contact

your sales or service representative.

Error 40725 Tray 4 cannot be used. Press {Job Reset}. Contact

your sales or service representative.

Error 40740 The staple tray of the finisher

cannot be used.

Error 40744 The finisher cannot be used. Press {Job Reset}. Contact

Form Feed... Doing form feed. Wait for a while.

Load Bypass xx The bypass tray is out of pa-

per.

xx : Paper Size

The paper size specified with the printer driver differs from the paper size specified with the operation panel.

Press {Job Reset}. Contact your sales or service representative.

your sales or service representative.

Load paper of the indicated paper size into the bypass tray.

A Press {Form Feed}.

If there is paper in the bypass tray, the printer starts printing.

If there is no paper in the bypass tray, the following message appears on the panel display. In this case, go to next step.

Form Feed Tray 1

Load Tray # xx There is no paper in the indi-

cated tray.

# : Tray Number

xx : Paper Size

Load *** xx There is no paper size of the

indicated paper type.

***: Paper Type (plain, special, recycled)

XX: Paper Size

B Press {TTTT} or {UUUU} to select the paper tray and then press {Enter #}.

The printer starts printing.

Load paper of the indicated paper size into the indicated paper tray.

Load paper of the indicated paper size and paper type into the tray.

Error & Status Messages on the Operation Panel

Messages Description Comments

Low On Toner The toner bottle is almost

empty.

Misfeed:{location} Open Front Cover

No Files Exist There is no sample print file

Offline Printer is offline. The printer

Printing... Printing after second the set

Processing... Print data is being processed. Wait for a while.

There is a misfeed in the printer.

on the printer hard disk.

There is no locked print file on the printer hard disk.

cannot accept or print out data.

with the sort function.

Prepare a new toner bottle. If the image density is too light, replace the old toner bottle with a new one. ⇒ P.75 “Re-

placing the Toner Bottle”

Remove the misfed paper from {location}. ⇒ P.64 “Re-

moving Misfed Paper”

To confirm whether the sample print file was sent to the printer correctly, see P.85 “Sample Print”.

To confirm whether the locked print file was sent to the printer correctly, seeP.88 “Locked Print”.

If you want to put the printer online, press {On Line}.

Wait for a while.

Processing... Please Wait You have tried to print a sam-

ple print or locked print data while the data is being written to the printer hard disk.

Ready The printer is ready for print-

ing.

Remove Misfeed from Duplex Unit

Remove Misfeed From Finisher

Remove Misfeed from Mailbox

Remove Paper From All Trays

Remove Paper Finisher Tray The finisher tray is full. Remove paper from the finish-

Remove Paper from Duplex Unit

There is a misfeed in AD380 (duplex unit).

There is a misfeed in the finisher.

There is a misfeed in CS370 (mailbox).

All output trays are full. Remove paper from output

There is still paper in AD380 (duplex unit).

Wait until the printer returns to the ready condition.



Remove the misfed paper from AD380 (duplex unit). ⇒ P.64 “Removing Misfed Paper”

Remove the misfed paper from the finisher. ⇒ P.64 “Re-

moving Misfed Paper”

Remove the misfed paper from CS370 (mailbox). ⇒ P.64

“Removing Misfed Paper”

trays.

er tray.

Remove paper from AD380 (duplex unit).

Troubleshooting

Messages Description Comments

Remove Paper from Staple Tray

Remove Paper Mailbox Tray #The CS370 (mailbox) tray # is

Remove Paper Shift Tray The shift tray of the finisher is

There is paper in the stack unit of the finisher.

full.

# : Tray Number

full.

Remove paper from the stack unit of the finisher.

Important

❒ Remove the paper from the

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Remove paper from the CS370 (mailbox) tray.

Important

❒ Remove the paper from

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Remove paper from the finisher tray.

Important

❒ Remove the paper from the

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Remove Paper Standard Tray The standard output tray is

full.

Replace Maintenance Kit It is time to replace parts in-

cluded in Maintenance Kit Type 270.

Replace PCU It is time to replace Photo Con-

ductor Unit Type 320.

Remove paper from the output tray.

Important

❒ Remove the paper from

output tray before it becomes full. If you leave paper in the output tray, it can cause a paper misfeed.

Replace Maintenance Kit Type

“Cleaning the Registration Roller”

Replace Photo Conductor Unit Type 320. ⇒ P.77 “Replacing

the Photoconductor Unit”

Error & Status Messages on the Operation Panel

Messages Description Comments

Reset Duplex Unit Correctly AD380 (duplex unit) is not set

correctly.

Reset Fusing Unit Correctly There is no fusing unit, or the

fusing unit is not installed properly.

Reset PCU Correctly There is no Photo Conductor

Unit Type 320, or Photo Conductor Unit Type 320 is not installed properly.

Resetting Job... Resetting print job. Wait for while.

Reset Tray# Correctly There is no paper tray, or the

indicated tray is not set correctly.

# : Tray Number

Set AD380 (duplex unit) correctly.

Install the fusing unit properly. For more information about the fusing unit, see the "Maintenance Kit Type 270 Replacement Guide" that comes with the kit.

Set the tray correctly.

Note

❒ This message appears only

for the default tray. ⇒ P.99

“Job Control Parameters”

Waiting... Printer is waiting for the next

data to print.

Warming Up... The printer is now preparing

for printing.

Wait for a while.

Wait until the printer is warmed up.

Troubleshooting

Printer configuration

You can check the printer's current status using telnet.

❖❖❖❖ UNIX

Use the info parameter of rsh, rcp, or ftp.

❖❖❖❖ telnet

Use the info command.

Note

❒ “*” (asterisk) prefixes the current setting.

❒ Items marked by *1 - *5 are explained in the following tables.

Item Description

Input Tray

Name

Page Size

Status

Output Tray

Name

Status

Emulation

Name

Version

Program

Name

❖❖❖❖ *1 Input Tray: Name

ID number of the paper tray

No.

Name of the paper tray

Paper size loaded in the paper tray

Current status of the paper tray

No.

ID number of the output tray

Name of the output tray (Fixed to “Standard”)

Current status of the output tray (Fixed to “Normal”)

No.

ID number of the emulation used by the printer

Name of the emulation used in the printer

Version of the emulation

No.

ID number of the program

Name of the program (Fixed to blank.)

Name Description

Tray1 Standard tray (upper)

Tray2 Standard tray (lower)

Tray3 1000–sheet paper feed unit (upper), 2000–sheet paper

feed unit

Tray4 1000–sheet paper feed unit (lower)

Bypass Tray Bypass tray

Error & Status Messages on the Operation Panel

❖❖❖❖ *2 Input Tray: Page Size

Paper size Description

A3(297x420) A3 (short-edge feed direction)

A4(297x210) A4 (long-edge feed direction)

A4(297x210) A4 (short-edge feed direction)

A5(210x148) A5 (long-edge feed direction)

A5(148x210) A5 (short-edge feed direction)

A6(105x148) A6 (short-edge feed direction)

B4 JIS(257x364) B4 (short-edge feed direction)

B5 JIS(257x182) B5 (long-edge feed direction)

B5 JIS(182x257) B5 (short-edge feed direction)

11 x 17 11”×17" (short-edge feed direction)

8 1/2 x 14

11 x 8 1/2

8 1/2 x 11

8 1/2 x 5 1/2

5 1/2 x 8 1/2

10 1/2 x 7 1/4

7 1/4 x 10 1/2

/2”×14" (short-edge feed direction)

/2"×11” (long-edge feed direction)

/2"×11” (short-edge feed direction)

/2"×81/2" (long-edge feed direction)

/2"×81/2" (short-edge feed direction)

/4"×101/2" (long-edge feed direction)

/4"×101/2" (short-edge feed direction)

8 x 13 8"×13" (short-edge feed direction)

8 1/4 x 13

8 1/2 x 13

/4"×13" (short-edge feed direction)

/2"×13" (short-edge feed direction)

4 1/8 x 9 1/2 Com#10 Env (short-edge feed direction)

C6 Env(114x162) C6 Env (short-edge feed direction)

C5 Env(162x229) C5 Env (short-edge feed direction)

DL Env(110x220) DL Env (short-edge feed direction)

3 7/8 x 7 1/2 Monarch Env (short-edge feed direction)

Custom Size Custom size

8K(267x390) 8K (short-edge feed direction)

16K(267x195) 16K (long-edge feed direction)

16K(195x267) 16K (short-edge feed direction)

** The paper size is not selected

Troubleshooting

❖❖❖❖ *3 Input Tray: Status

Status Description

Normal 

PaperEnd There is no paper in the paper tray

NoTray There is no paper tray

Error Other error

❖❖❖❖ *4 Output Tray: Name

Name Description

Standard Tray Standard tray

PrintPostTray1–4 Mailbox tray 1–4

Finisher Tray Finisher tray

❖❖❖❖ *5 Output Tray: Status

Status Description

Normal 

Paperexist There is paper in the output tray

OverFlow The output tray is full

Printer Does Not Print

Possible Cause Solutions

Is the power on? If not, confirm that the power cord is securely plugged into the

power outlet and the printer.

Turn on the printer power.

For more information about the settings, see the Setup Guide.

Does the tor stay on?

Does the Error indicator stay red?

Is the paper set? Load paper into the paper tray. ⇒ P.31 “Loading Paper and Other Media”

Is the selected paper size correct?

Is the selected paper type correct?

Can you print a configuration page?

Is the interface cable between the printer and the computer connected securely?

Are you using a correct interface cable?

Did you connect the interface cable after turning on the power switch?

On Line

indica-

If not, press {On Line} to make it light up.

If so, check the error message on the panel display and take the required action. ⇒ P.41 “Error & Status Messages on the Operation Panel”

Set the selected paper size in any of the input trays.

Adjust the paper size dial to match the size and feed direction of the paper in the paper tray.

Set the selected paper type in any of the input trays.

Adjust the paper type with the operation panel.

If you cannot print a configuration page, it probably indicates printer malfunction. You should contact your sales or service representative.

If you can print a configuration page but cannot get the printer to print when you issue a print command from the computer, it probably means there is a problem with the computer.

Also keep it in mind that large, complex data might take long time for printer process.

Connect the interface cable correctly. If there are any connectors or screws, confirm they are fastened securely.

For more information about the settings, see the Setup Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. ⇒ P.116 “Specifications”

If the cable is damaged or worn, replace it with a new one.

Connect the interface cable before turning on the power switch.

Troubleshooting

Possible Cause Solutions

If you print using the PostSc ript dri ve r on a n etwork, data is received by the printer, but is not printed.

❖❖❖❖ Windows 95/98/Me

On the [PostScript] tab of the Printer Properties, click [Advanced] and then clear both [Send CTRL+D before job] and [Send CTRL+D after job].

❖❖❖❖ Windows 2000

On the [Device Settings] tab of the Printer Properties, select [No] for both [Send CTRL-D Before Each Job:] and [Send CTRL-D After Each Job:].

❖❖❖❖ Windows NT 4.0

Open the [Advanced] tab of the Printer Properties. From [Post- Script Options], select [No] for both [Send CTRL-D Before Each job:] and [Send CTRL-D After Each job:].

Possible Cause Solutions

If you print using the PostScript driver, printing does not start or is interrupted.

The data is cleared when the Job Timeout period is exceeded.

❖❖❖❖ Windows 95/98/Me

Set a longer [Job Timeout] period with the [PostScript] tab of the Printer Properties.

❖❖❖❖ Windows 2000

Set a longer [Job Timeout:] period with the [Device Settings] tab of the Printer Properties.

❖❖❖❖ Windows NT 4.0

Set a longer [Job Timeout] period with the [Device Settings] tab of the Printer Properties.

Printer Does Not Print

❖❖❖❖ Macintosh

Set a longer [Job Timeout] period.

A PostScript error might occur if there is not enough memory in the printer, or there are errors in the print data sent to the printer.

• Print a configuration page to configure the memory size and confirm the memory size is max or not.

• If the memory size is not the maximum, increasing the memory may solve this problem. Install Memory Unit TypeB. Otherwise you should contact your sales or service representative. For more information about the memory, see P.113 “Functions That Require Options”.

The print job might be reset. Do the following.

• Confirm that you have selected the correct printer driver. Try printing again.

• Set a longer Wait Timeout.

❖❖❖❖ Windows 95/98/Me

Set a longer [Wait Timeout] period with the [PostScript] tab of the Printer Properties.

❖❖❖❖ Windows 2000

Set a longer [Wait Timeout:] period with the [Device Settings] tab of the Printer Properties.

❖❖❖❖ Windows NT 4.0

Set a longer [Wait Timeout] period with the [Device Settings] tab of the Printer Properties.

❖❖❖❖ Macintosh

You can specify a longer “I/O Timeout” period on the op- eration panel. ⇒ P.93 “Using the Operation Panel”

Troubleshooting

Possible Cause Solutions

Is the Data In indicator blinking or lit after starting the print job when using the PCL printer driver?

If the Data In indicator stays off, data is not being sent to the printer, or the printer may be resetting the print job because there was a long delay in receiving the data from the computer.

❖❖❖❖ If the printer is using "I/O Timeout"

Increase the value of the "I/O Timeout" setting of "System" of "Job Control". ⇒ P.93

❖❖❖❖ If the printer is connected to the computer using the par-

allel cable

Confirm that the printer port settings are correct. For a parallel port connection, port LPT1 or LPT2 should be set. For more information about the printer port settings, see the note after this table.

“Using the Operation Panel”

❖❖❖❖ Network connection

Contact your network administrator.

If you cannot solve the problem by taking the above actions, contact your sales or service representative.

Note

❒

The following procedure describes how to configure the printer port settings.

Windows 95/98/Me

•

Click [Start], point to [Settings], and then click [Printers].

Click the icon of the printer. Next, on the [File] menu, click [Properties].

Click the [Details] tab.

Check the [Print to the following port:] list to confirm the correct port is se-

lected.

• Windows 2000

Click [Start], point to [Settings], and then click [Printers].

Click the icon of the printer. Next, on the [File] menu, click [Properties].

Click the [Port] tab.

Confirm that the correct port is selected.

• Windows NT 4.0

Click [Start], point to [Settings], and then click [Printers].

Click the icon of the printer. Next, on the [File] menu, click [Properties].

Click the [Port] tab.

Confirm that the correct port is selected.

• Macintosh

Click [Apple Menu], point to [Control Panels], and then select [Apple Talk].

Confirm that [Ethernet] is selected in the [connect via:] list.

Removing Misfed Paper

When a paper misfeed occurs, an error message appears on the panel display. The procedure you should follow to remove the misfed paper depends on the location of the misfeed, which is indicated on the panel display.

CAUTION:

• When removing misfed paper, do not touch the fusing section because it becomes very hot.

Important

❒

More than one misfed area might be indicated. In this case, check every applicable area. See the following illustration.

• Confirm that the paper tray guides are set in place.

• Confirm that the top of the stack is not higher than the limit mark indicated on the tray guide.

❒

If a paper misfeed still occurs, contact your sales or service representative.

❒

Do not leave any torn paper scraps within the printer.

When "Misfeed: A" Appears

Open lower right cover 1.

The symbols “E”, “R” and “Z” in the illustration above are not used in the error message. They are substituted as follows:

E ⇒ mailbox

R ⇒ finisher

Z ⇒ duplex unit

❒

If paper continues to misfeed, check the following points.

• Confirm that the setting of the paper size dial matches the size and feed direction of the paper loaded in the paper tray.

ZAEY060E

Remove the misfed paper from

inside of lower right cover 1.

Note

❒ If no misfed paper can be seen

inside the cover, slide out the paper tray and check the loaded paper, and then return the tray.

ZAEH040E

ZAEH041E

Removing Misfed Paper

Close lower right cover 1.

Note

❒ Close the cover by pushing the

center area of the cover.

When "Misfeed: B" Appears

Open the duplex unit by lifting

the catch.

ZAEP331E

Open the right cover by lifting the

catch.

Remove the misfed paper from

inside of the right cover.

Close the right cover before clos-

ing the duplex unit.

If the misfed paper is inside of

the bypass tray, while lifting the paper guide lever (AAAA), remove the misfed paper (BBBB).

ZAEY190E

ZAEH050E

ZAEY191E

Troubleshooting

When "Misfeed: C" Appears

When the interchange unit is not installed

Open the right cover by lifting the

catch.

ZAEP140E

Open the upper right cover by

pulling the handle, and remove the misfed paper.

When the interchange unit is installed

Open the duplex unit by lifting

the catch.

ZAEP331E

Open the right cover by lifting the

catch (AAAA), and open the upper cover of the interchange unit by pulling the handle (BBBB).

Close the upper right cover before

closing the right cover.

ZAEP270E

Remove the misfed paper.

Close the covers in the following

order: the upper cover of the interchange unit, the right cover, and the duplex unit.

ZAEH051E

ZAEH060E

When "Misfeed: D" Appears

Open the duplex unit by lifting

the catch.

ZAEP331E

Open the right cover by lifting the

catch (AAAA), and open the upper cover of the interchange unit by pulling the handle (BBBB).

Removing Misfed Paper

If the misfed paper was not re-

moved in step CCCC, open the upper cover of the bridge unit (AAAA), and remove the misfed paper (BBBB).

Close the upper cover of the

bridge unit.

If the misfed paper was not re-

moved in step DDDD, open the right cover of the bridge unit (AAAA), and remove the misfed paper (BBBB).

ZAEY070E

Remove the misfed paper.

ZAEH051E

ZAEH060E

Close the covers in the following

order: the right cover of the bridge unit, the upper cover of the interchange unit, the right cover of the printer, and the duplex unit.

ZAEY080E

Troubleshooting

When "Remove Misfeed from Mailbox" Appears

Open the cover of the mailbox.

ZAEH090E

Remove the misfed paper.

When "Remove Misfeed From Finisher" Appears

SR510 (500–sheet finisher)

Remove the misfed paper inside

of the finisher tray.

ZDEY010E

If the misfed paper was not re-

moved in step AAAA, open the upper cover of the finisher (AAAA) and remove the misfed paper (BBBB).

Close the cover of the mailbox.

ZAEY100E

Close the upper cover of the fin-

isher.

ZDEY020E

SR720 (1000–sheet finisher)

Remove the misfed paper inside

of the finisher tray.

Removing Misfed Paper

If the misfed paper was not re-

moved in step CCCC, open the front cover of the finisher (AAAA), and remove the misfed paper (BBBB).

If the misfed paper was not re-

moved in step AAAA, open the right cover of the finisher.

Remove the misfed paper.

ZAEY110E

ZAEH111E

ZAEY130E

Close the front cover of the finish-

er.

When "Misfeed: Y" Appears

Open lower right cover 2.

ZAEH140E

Remove the misfed paper inside

of the cover.

Close the right cover of the finish-

er.

ZAEY120E

Close lower right cover 2.

ZAEY150E

Troubleshooting

When "Remove Misfeed from Duplex Unit" Appears

Open the duplex unit by lifting

the catch.

ZAEP331E

While lifting the lever, lift cover

Z1 (AAAA), and remove the misfed paper (BBBB).

Close cover Z2, and then cover Z1.

Close the duplex unit.

If the misfed paper was not re-

moved in step BBBB, while lifting the lever, lift cover Z2 (AAAA), and remove the misfed paper (BBBB).

ZAEY160E

ZAEY170E

Adding Staples

When “Add Staples” appears on the panel display, the staples have run out. Follows these steps to add a new staple refill.

Note

❒ After adding the staple refill, sta-

ples might not be ejected for the first few times.

Remove the empty cartridge.

SR510 (500–sheet finisher)

A Open the rear cover of the fin-

isher.

SR720 (1000–sheet finisher)

A Open the front cover of the fin-

isher.

ZAEH180E

B Remove the empty cartridge.

ZDEX020E

B Remove the empty cartridge.

ZDEX030E

Remove the empty refill case as

shown in the illustration.

ZAEH181E

ZAEH190E

Troubleshooting

Align the arrows on the new refill

case and the cartridge, and push the new refill case in until it clicks.

SR510 (500–sheet finisher)

A Reinstall the cartridge. It

should click into place.

Note

❒ Do not remove the ribbon for

bundling staples, before installing the cartridge.

Pull out the ribbon used for bun-

dling staples.

Reinstall the cartridge.

ZAEH191E

ZAEH200E

ZDEX031E

B Close the rear cover of the fin-

isher.

SR720 (1000–sheet finisher)

A Reinstall the cartridge. It

should click into place.

ZAEH192E

B Close the front cover of the fin-

isher.

Removing Jammed Staples

If staples do not eject properly, they might be jammed.

Note

❒ Staples might jam because of

curled paper. In this case, try turning the paper over in the tray.

❒ After removing the jammed sta-

ples, staples might not be ejected for the first few times.

Remove the cartridge.

SR510 (500–sheet finisher)

A Open the rear cover of the fin-

isher.

SR720 (1000–sheet finisher)

A Open the front cover of the fin-

isher.

ZAEH180E

B Remove the cartridge.

ZDEX020E

ZDEX030E

Open the face plate of the car-

tridge.

ZAEH181E

ZAEH210E

Troubleshooting

Remove the jammed staples.

Close the face plate of the car-

tridge.

Reinstall the cartridge.

SR510 (500–sheet finisher)

A Reinstall the cartridge. It

should click into place.

SR720 (1000–sheet finisher)

A Reinstall the cartridge. It

should click into place.

ZAEH211E

ZAEH192E

B Close the front cover of the fin-

isher.

ZDEX031E

B Close the rear cover of the fin-

isher.

Replacing the Toner Bottle

WARNING:

• Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame.

• Disposal should take place at an authorized dealer or an appropriate collection site.

• If you dispose of the used toner containers yourself, dispose of them according to local regulations.

CAUTION:

• The inside of the machine becomes very hot. Do not touch the parts with a label indicating a "hot surface". Touching a "hot surface" could result in a burn injury.

• Do not eat or swallow toner.

• Keep toner (used or unused)

and the toner cartridge out of reach of children.

Open the front cover.

Lift the green handle.

While pushing the green lever

(AAAA), hold the handle and slide the toner holder out slightly (BBBB).

ZAET010E

ZAET020E

• Our products are engineered to meet the highest standards of quality and functionality. When purchasing expendable supplies, we recommend using only those provided by an authorized dealer.

Note

❒ With the printer still on, follow the

procedure below.

ZAET021E

Troubleshooting

Release the green lever and gen-

tly slide the toner holder out until it stops.

Important

❒ If you continue to push the

green lever to slide the toner holder, the toner holder might be dropped.

Press the toner bottle backward to

raise its head (AAAA), then gently pull out the bottle (BBBB).

ZAET041E

Put the toner bottle on the printer

side of the toner holder (AAAA), then push its head downwards to lock it in place (BBBB).

Slide the toner holder into the

printer until it clicks into place, and push down the green handle.

ZAET040E

Move the new toner bottle back

and forth about five or six times (AAAA), and remove the black cap of the new toner bottle by turning it counterclockwise (BBBB).

Important

❒ Do not remove the inside cap.

Note

❒ After removing the black cap

from the bottle, toner can scatter easily. Do not shake or jar the bottle.

ZAET030E

Close the front cover.

ZAET022E

Replacing the Photoconductor Unit

Preparation

The photoconductor unit comes with the supplies required to maintain the printer.

If “Replace PCU” appears on the panel display, replace the photoconductor unit.

WARNING:

• Do not incinerate the used photoconductor unit. Toner dust might ignite when exposed to an open flame.

• Disposal should take place at an authorized dealer or an appropriate collection site.

• If you dispose of the used parts yourself, dispose of them according to local regulations.

If the duplex unit is installed,

open the duplex unit by lifting the catch.

Open the right cover of the print-

er by lifting the catch.

ZAEP330E

Turn off the printer.

ZAEH220E

Open the front cover.

ZAEP271E

ZAEM320E

Troubleshooting

While pressing the green button,

slide the photoconductor unit out until it stops.

Raise the green handle and slide

the photoconductor unit out towards you.

Important

❒ Do not tilt or drop the removed

photoconductor unit. Moving the unit abruptly can scatter toner.

❒ While the photoconductor unit

is removed, do not change the toner.

ZAEM330E

ZAEM340E

Put the photoconductor unit re-

moved in step FFFF into the plastic bag emptied in step GGGG, keeping the unit at the same angle as when it was installed. Then, zip the plastic bag.

Remove the two red sheets from

the photoconductor unit in the order shown in the illustration.

Important

❒ Remove the photoconductor

unit keeping the unit parallel to the ground as shown in the illustration or the toner in the unit might scatter.

❒ Do not touch the inside of the

unit or the green parts, after the black protection sheet is removed.

Align the new photoconductor

unit onto the rail of the printer. Slide the unit all the way into the printer.

ZAEM350E

Take the new photoconductor

unit from the box and remove the plastic bag, holding the handle.

Important

❒ Do not drop or damage the re-

moved photoconductor unit.

❒ Do not touch the side of the

photoconductor unit.

ZAEM360E

Replacing the Photoconductor Unit

Push the unit into the printer unit

it clicks into place.

Remove the red sheet from the

photoconductor unit and remove the two pieces of tape.

ZAEM370E

Close the front cover.

If the duplex unit is installed,

close the duplex unit .

ZAEM380E

Close the right cover of the print-

er.

Note

❒ If the right cover of the printer

cannot be closed, it means that the photoconductor unit has not been properly installed. Slide the photoconductor unit out and push it into the printer again until it clicks into place.

ZAEM410E

ZAEM310E

Turn on the printer.

After one minute, the display appears.

ZAEP270E

Troubleshooting

Cleaning the Paper Feed Roller

If the paper feed rollers are dirtied by powdered paper, paper might not feed correctly, or misfeeds might occur. In this case, clean the paper feed rollers. Follow these steps to clean the paper feed rollers of standard tray 1 and tray 2.

Turn off the printer.

ZAEH220E

Slide tray 1 and tray 2 out until

them stop. Raise the front end slightly and pull the trays forward.

Raise slightly and pull the green

lever attached to the paper feed rollers inside the printer on the lower right side.

Pull the paper feed roller towards

you (AAAA), push it in a diagonally downward direction and remove it (BBBB).

ZAEM090E

ZAEP060E

Confirm the position of the paper feed rollers as shown illustration.

ZAEM402E

Wipe the rubber of the paper feed

roller with a dry cloth.

Important

❒ Do not wipe with a wet cloth, al-

cohol or cleanser.

ZAEM100E

ZAEM031E

Cleaning the Paper Feed Roller

Insert the projection of the paper

feed roller into the hole (AAAA). While pulling the roller, insert the roller into the rear shaft (BBBB).

Check the motion of the paper

feed roller to confirm that it is properly set.

ZAEM110E

Hold tray 2 (with a lever on the

paper size dial) with both hands, and slide it slowly into the second from the top until it stops.

Hold tray 1 with both hands, and

slide it slowly until it stops.

If PS440 (paper feed unit) is in-

stalled, clean the paper feed rollers of tray 3 or tray 4 in the same way.

ZAEM141E

Return the green lever to its origi-

nal position.

Clean the paper feed rollers of

tray 2, following the steps BBBB to GGGG.

ZAEM101E

ZAEM091E

Troubleshooting

Cleaning the Friction Pad

If the friction pads are dirty, multiple feeds or misfeeds might occur. In this case, clean the friction pads of the each tray. Follow these steps to clean the friction pad of standard tray 2.

Slide tray 2 out until it stops.

ZAEY012E

Wipe the top of the friction pad

with a dry cloth.

Important

❒ Do not wipe with a wet cloth, al-

cohol or cleanser.

Slide tray 2 slowly until it stops.

Clean the friction pad of tray 1 in

the same way.

If PS440 (paper feed tray) is in-

stalled, clean the friction pads of tray 3 or tray 4 in the same way.

ZAEY017E

Cleaning the Pad inside of the Tray

If the pad inside of the tray is dirty , multiple feeds might occur when the tray is nearly empty. In this case, clean the pad inside of the each tray. Follow these steps to clean the pad inside of standard tray 2.

Slide tray 2 out until it stops.

ZAEY012E

When there is paper in the tray,

remove paper.

Wipe the pad inside of the tray

with a dry cloth.

If PS440 (paper feed unit) is in-

stalled, clean the pad inside of tray 3 or tray 4 in the same way.

Important

❒ Do not wipe with a wet cloth, al-

cohol or cleanser.

Load paper and slide tray 2 slowly

until it stops.

Clean the pad inside of tray 1 in

the same way.

ZAEY035E

Troubleshooting

Cleaning the Registration Roller

If you replace the maintenance kit, clean the registration roller inside the printer.

CAUTION:

• The inside of the machine becomes very hot. Do not touch the parts with a label indicating a "hot surface". Touching a "hot surface" could result in a burn injury.

Turn off the printer and wait for

about 60 minutes before starting the cleaning.

Open the right cover by lifting the

catch.

Wipe the registration roller by

turning with a dry cloth.

ZAEP271E

If the duplex unit is installed,

open the duplex unit by lifting the catch.

ZAEH220E

ZAEP330E

Important

❒ Do not wipe with a wet cloth, al-

cohol or cleanser.

Close the right cover and duplex

unit.

ZAEM281E

5. Sample Print/Locked Print

Sample Print

Use this function to print only the first set of a multiple-set print job. The remaining sets are saved on the optional hard disk in the printer. The saved job can be printed or canceled from the printer's operation panel.

Limitation

❒ To use this function, optional

Printer Hard Disk Type 185 must be installed on the printer.

Note

❒ If the application has a collate op-

tion, confirm that it is not selected before sending a print job. By default, sample print jobs are automatically collated by the printer driver. If the collate option is selected from the application print dialog box, more pages than intended may be printed.

❒ You can identify the file you want

to print by the User IDs and the time when the job was stored.

❒ The actual number of pages the

printer can save depends on the contents of the print images. As an example, the printer can save up to 30 jobs or 2,000 pages. It depends on the data volume.

Printing a Sample Print File

The following procedure describes how to print a sample print file with the PCL printer driver. For how to do this with the PostScript printer driver, see the Operating Instructions Supplement for PostScript 3 included as a PDF file on the CD-ROM.

From an application, select the

menu command to print.

The print dialog box appears.

Open the Printer Properties.

From the [Job Type:] box on the

[Setup] tab, select [Sample Print].

Click the [Details...] button.

In the [User ID:] box, type a User ID

of up to eight alphanumeric characters.

Note

❒ This is used to identify the user

associated with a job.

❒ The User ID can consist of up to

eight alphanumeric (a-z, A-Z, 0-

9) characters.

❒ If the first set of the sample print

file is not as you expected and you do not want to print the remaining sets, delete the sample print file using the operation panel. If you print the remaining sets of the sample print file, the job in the printer is deleted automatically.

Click [OK].

After making all of the settings

you want, click [OK].

Start printing from the applica-

tion's print dialog box.

The sample print job is sent to the printer and the first set is printed.

Sample Print/Locked Print

Check the output to confirm

whether the settings are acceptable.

If the settings are OK, go to step J to print the rest of the print job.

If not, you can delete the saved job.

⇒ P.86 “Deleting a Sample Print File”

On the operation panel of the

printer, press {{{{Menu}}}}.

The following message appears on the panel display.

Main Menu: Sample Print

After confirming that “Sample

Print” is displayed, press {{{{Enter #}}}}.

Press {{{{TTTT}}}} or {{{{UUUU}}}} to display a file

you want to print, and then press {{{{Enter #}}}}.

Press {{{{UUUU}}}} or {{{{TTTT}}}} to set the num-

ber of sets.

Note

❒ You can enter up to 999 sets.

Q'ty(1-999): 6 Press Enter (#)

Press {{{{Enter #}}}}.

Deleting a Sample Print File

If the printed document is not as you expected, you can delete the sample print file. You can then revise it and print again until the settings become OK.

Press {{{{Menu}}}}.

After confirming that “Sample

Print” is on the display, press {{{{Enter #}}}}.

Sample Print: 08:56 ABCD1234

After confirming that “Print File”

is displayed, press {{{{Enter #}}}}.

Select Mode: Print File

The following message appears on the panel display.

Q'ty(1-999): 1 Press Enter (#)

Main Menu: Sample Print

Press {{{{TTTT}}}} or {{{{UUUU}}}} to display the

file you want delete, and then press {{{{Enter #}}}}.

Sample Print: 22:07 EFGH5678

The following message appears on the panel display.

Select Mode: Print File

Press {{{{TTTT}}}} or {{{{UUUU}}}} until “Delete

File” appears, and then press {{{{Enter #}}}}.

Checking the Error Log

Press {{{{Menu}}}}.

Sample Print

Select Mode: Delete File

The following message appears on the panel display.

22:07 EFGH5678: Delete? Yes=#

Press {{{{Enter #}}}}.

This starts deleting a sample print file after the following message appears on the panel display.

Deleted

After confirming that “Sample

Print” is on the display, press {{{{Enter #}}}}.

Main Menu: Sample Print

Press {{{{TTTT}}}} or {{{{UUUU}}}} until “Error

File(s)” appears, and then press

{{{{Enter #}}}}.

Sample Print: Error File(s)

The following message appears on the panel display.

Error File(s): 12:46 IJKL9012

Note

❒ You can check the other error

logs by using {TTTT} or {UUUU}.

❒ Press {Escape} to return to the

previous menu.

Sample Print/Locked Print

Locked Print

Use this function to maintain privacy when printing confidential. Documents will not be printed out automatically unless a password is entered using the operation panel after sending the print job.

Limitation

❒ To use this function, optional

Printer Hard Disk Type 185 must be installed on the printer.

Note

❒ If the application has a collate op-

tion, confirm that it is not selected before sending a print job. By default, locked print jobs are automatically collated by the printer driver. If the collate option is selected from the application print dialog box, more pages than intended may be printed.

❒ You can identify the file you want

to print by the User IDs and the time when the job was stored.

❒ The actual number of pages the

printer can save depends on the contents of the print images. As an example, the printer can save up to 30 jobs or 2,000 pages. It depends on the data volume.

Printing a Locked Print File

The following procedure describes how to print a locked print file with the PCL printer driver. For how to do this with the PostScript printer driver, see the Operating Instructions Supplement for PostScript 3 included as a PDF file on the CD-ROM.

From an application, select the

menu command to print.

The print dialog box appears.

Open the Printer Properties.

From the [Job Type:] box on the

[Setup] tab, select [Locked Print].

Click the [Details...] button.

In the [User ID:] box, type a User ID

of up to eight alphanumeric characters.

Note

❒ This is used to identify the user

associated with a job.

❒ The User ID can consist of up to

eight alphanumeric (a-z, A-Z, 0-

9) characters.

❒ After the locked print file is print-

ed, the job in the printer is deleted automatically.

In the [Password:] box, type a pass-

word of four digits.

Note

❒ The password must be four dig-

its (0-9).

Click [OK].

After making all of the settings

you want, click [OK].

Ricoh ap2700 OPERATING INSTRUCTIONS 3200pu

Specifications and Main Features

Frequently Asked Questions

User Manual

Trademarks

Safety Information

ENERGY STAR Program

Manuals for This Printer

How to Read This Manual

TABLE OF CONTENTS

PCL 6/5e - Accessing the Printer Properties

Windows 95/98/Me - Accessing the Printer Properties

Changing default printer settings

Making printer settings from an application

Windows 2000 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Changing default printer settings - Printing Preferences Properties

Making printer settings from an application

Windows NT 4.0 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Changing default printer settings – Default Document Properties

Making printer settings from an application

PostScript - Setting Up for Printing

Windows 95/98/Me - Accessing the Printer Properties

Changing default printer settings

Making printer settings from an application

Windows 2000 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Changing default printer settings - Printing Preferences Properties

Making printer settings from an application

Windows NT 4.0 - Accessing the Printer Properties

Changing default printer settings - Printer Properties

Changing default printer settings - Default Document Properties

Making printer settings from an application

Macintosh - Setting Up for Printing

Making paper settings from an application

Setting up for printing from an application

Canceling a Print Job

Windows 95/98/Me - Canceling a Print Job

Windows 2000 - Canceling a Print Job

Windows NT 4.0 - Canceling a Print Job

Macintosh - Canceling a Print Job

Uninstalling the PCL 6/5e Printer Driver

Windows 95/98/Me - Uninstalling the PCL 6/5e Printer Driver

Windows 2000 - Uninstalling the PCL 6/5e Printer Driver

Windows NT 4.0 - Uninstalling the PCL 6/5e Printer Driver

Uninstalling the PostScript Printer Driver

Windows 95/98/Me - Uninstalling the PostScript Printer Driver

Windows 2000 - Uninstalling the PostScript Printer Driver

Windows NT 4.0 - Uninstalling the PostScript Printer Driver

Macintosh - Uninstalling the PostScript Printer Driver

3. Paper and Other Media

Paper and Other Media Supported by This Printer

Paper Types and Sizes

Paper Recommendations

Loading paper

Storing paper

Types of paper and other media

Paper not supported by this printer

Printable Area

Loading Paper and Other Media

Loading Paper in the Paper Tray

Changing the Paper Tray Size

Loading Thick Paper, Envelopes or OHP Transparencies

Loading Paper in PS420 (Paper Feed Unit)

Loading Paper in Bypass Tray Type 270

Specifying a Custom Paper Size for the Bypass Tray

4. Troubleshooting

Error & Status Messages on the Operation Panel

Getting Printer Information over the Network

Printer current status

Printer configuration

Printer Does Not Print

Other Printing Problems

Removing Misfed Paper

When "Misfeed: A" Appears

When "Misfeed: B" Appears

When "Misfeed: C" Appears

When the interchange unit is not installed

When the interchange unit is installed