Ricoh AFICIO MP 6000, AFICIO MP 8000, AFICIO MP 7000 User Manual

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Page 1

Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy/Document Server Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper, Toner and Staples

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Page 2

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the metric version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

220-240 V, 50/60 Hz, 20 A or more.

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.127 “Power Connection”.

Page 3

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Copy/Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

Page 4

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first make the following settings:

• Install the Device Certificate.

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see “Setting Up the Machine”, Security Reference. Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication.

❖ PostScript 3 Supplement

Explains how to set up and use PostScript 3.

❖ UNIX Supplement

For "UNIX Supplement", please visit our Web site or consult an authorized dealer.

❖ Other manuals

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ "PostScript3 Supplement" and "UNIX Supplement" include descriptions of

functions and settings that might not be available on this machine.

❒ The following software products are referred to using general names:

Product name General name

DeskTopBinder Lite and DeskTopBinder Professional

Optional

DeskTopBinder

Page 5

Manuals for This Machine ......................................................................................i

How to Read This Manual .....................................................................................1

Symbols .....................................................................................................................1

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

Checking Machine Status and Settings...............................................................5

When the Function Status Indicator Lights Up in Red.......................................8

When You Have Problems Operating the Machine.............................................9

When a Job Is Not Performed.............................................................................13

Troubleshooting When Using the Copy/Document Server Function

Messages Displayed When Using the Copy/Document Server Function.......17

When You Cannot Make Clear Copies ............................................................... 23

When You Cannot Make Copies As Wanted .....................................................25

Display During Connect Copy ..................................................................................30

If Connect Copy Is Canceled ...................................................................................30

If You Cannot Exit from Connect Copy ....................................................................31

When Memory Is Full ...............................................................................................32

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume..........................................................................................33

Messages Displayed When Using the Facsimile Function.............................. 35

When You Cannot Send or Receive Fax Messages as Wanted.......................43

When Memory Is Full ...............................................................................................46

When an Error Report Is Printed ........................................................................47

Turning Off the Main Power / In the Event of Power Failure............................48

When an Error Occurs Using Internet Fax ........................................................49

Error Mail Notification...............................................................................................49

Error Report (E-Mail)................................................................................................49

Server-Generated Error E-mail ................................................................................49

iii

Page 6

4. Troubleshooting When Using the Printer Function

When You Cannot Connect to the USB Interface .............................................51

Messages Displayed When Installing the Printer Driver.................................. 52

Windows 2000..........................................................................................................52

Windows XP, Windows Server 2003........................................................................53

Windows Vista..........................................................................................................53

Messages Displayed When Using the Printer Function................................... 54

Status Messages......................................................................................................54

Messages Displayed on the Control Panel When Using the Printer Function .........55

Messages Printed on the Error Logs or Reports......................................................56

Checking the Error Log ............................................................................................62

When You Cannot Print.......................................................................................63

When the Data In Indicator Does Not Light Up or Flash ..........................................65

Other Printing Problems .....................................................................................66

5. Troubleshooting When Using the Scanner Function

When Scan Results Are Not As Expected .........................................................73

When You Cannot Send Scanned Files.............................................................74

When Stored Files Cannot Be Accessed .................................................................74

When You Cannot Browse the Network to Send a Scan file ...................................74

When the TWAIN Driver Cannot Be Started ............................................................74

When Stored Files Cannot Be Edited ......................................................................75

When the Network Delivery Function Cannot Be Used ...........................................75

Operations Are Not Possible When Messages Are Displayed.................................75

Messages Displayed When Using the Scanner Function ................................76

When a Message Is Displayed on the Control Panel...............................................76

When a Message Is Displayed on the Client Computer...........................................82

6. Adding Paper, Toner and Staples

Loading Paper......................................................................................................87

Loading Paper into Tray 1 (Tandem Tray) ...............................................................87

Loading Paper into Tray 2 and 3..............................................................................89

Loading Paper into the Large Capacity Tray (LCT) .................................................90

Loading Paper in the Interposer...............................................................................91

Changing the Paper Size.....................................................................................94

Changing the Paper Size in Tray 2 and 3 ................................................................94

Adding Toner........................................................................................................99

Inserting Toner .......................................................................................................100

Used Toner ............................................................................................................101

Sending Fax Messages When Toner Has Run Out ...............................................101

Adding Staples...................................................................................................102

3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................. 102

3,000 Sheet-100 Sheet Staple Finisher .................................................................103

Booklet Finisher (Saddle Stitch).............................................................................104

Page 7

7. Clearing Misfeeds

Removing Jammed Paper .................................................................................105

Locating Jammed Paper ........................................................................................106

When A Is lit ...........................................................................................................108

When B Is lit ...........................................................................................................108

When C Is lit...........................................................................................................108

When D Is lit...........................................................................................................109

When E Is lit ...........................................................................................................109

When F Is lit ...........................................................................................................110

When N Is Lit..........................................................................................................111

When P Is Lit..........................................................................................................112

When Q Is lit...........................................................................................................113

When R Is Lit..........................................................................................................114

When W Is lit ..........................................................................................................117

When U Is lit...........................................................................................................117

Removing Jammed Staples ..............................................................................118

3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................. 118

3,000 Sheet-100 Sheet Staple Finisher .................................................................119

Booklet Finisher (Saddle Stitch).............................................................................120

Removing Punch Waste ....................................................................................121

3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher ................................. 121

3,000 Sheet-100 Sheet Staple Finisher .................................................................122

8. Remarks

Where to Put Your Machine ..............................................................................125

Machine Environment ............................................................................................125

Moving....................................................................................................................126

Power Connection..................................................................................................127

Access to the Machine...........................................................................................128

Maintaining Your Machine ................................................................................129

Cleaning the Exposure Glass.................................................................................129

Cleaning the Exposure Glass Cover ......................................................................130

Cleaning the Auto Document Feeder.....................................................................130

INDEX....................................................................................................... 132

Page 8

Page 9

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

Page 10

Page 11

1. When the Machine Does Not Operate As Wanted

This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section describes Indicators displayed when the machine requires the user to remove misfed paper, add paper, or perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs. See p.105 “Removing

Jammed Paper”.

B: Add Paper indicator Appears when paper-out condition occurs. See p.87

“Loading Paper”.

D: Add Toner indicator Appears when toner runs out. See p.99 “Adding Toner”.

d: Add Staple indicator Appears when staples run out. See p.118 “Removing

Jammed Staples”.

y: Empty Hole Punch Receptacle indicator

L: Service Call indicator Appears when the machine is malfunctioning or re-

M: Open Cover indicator Appears when the front cover, etc., is open.

Appears when the hole punch receptacle is full. See p.121 “Removing Punch Waste”

quires maintenance.

Page 12

When the Machine Does Not Operate As Wanted

Panel Tone

The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed up. A control panel or screen key was

pressed. Single short beeps are produced only when valid keys are pressed.

Single short beep. Panel/screen input ac-

cepted.

Single long beep. Job completed. A Copier / Document Server Features

Five long beeps. Soft alert. The screen is changing back to the ini-

Five long beeps repeated four times.

Five short beeps repeated five time.

Soft alert. An original has been left on the expo-

Strong alert. Machine requires user attention. Paper

A control panel or screen key was pressed. Single short beeps are produced only when valid keys are pressed.

job has finished.

tial screen after the machine came out of energy-saving mode or was reset.

sure glass.

might have jammed or toner might need replenishing.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “System Settings”, General Settings Guide.

Page 13

Checking Machine Status and Settings

You can check the machine's system status.

❖ Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Toner]

Displays the amount of remaining toner.

• [No Staples]

Displays the amount of remaining staples.

• [Punch Receptacle Full]

Displays whether the hole punch receptacle is full.

• [Paper Tray]

Displays the paper type and size loaded in the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays state of and solutions for paper jams.

• [Cover Open]

Indicates whether front cover, duplex unit, etc, is open.

❖ Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

• [HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

• [Print Job(s)]

Displays the number of jobs for Hold print/Stored print/Locked print/Sample print.

• [Fax TX / RX File(s)]

Displays the number of TX standby files, Print memory lock files, Reception print files, and other files stored in the hard disk drive.

• [Memory Erase Status]

Displays the state of the memory data.

Page 14

When the Machine Does Not Operate As Wanted

❖ Machine Address Info

You can check the following items under [Machine Address Info]:

• [Fax No.]

Displays the machine's fax number.

• [H.323 Own Fax No.]

Displays the machine's alias telephone number.

• [SIP User Name]

Displays the machine's SIP user name.

• [Fax E-mail Account]

Displays the machine's fax e-mail account.

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

❖ Enquiry

You can check the following items under [Enquiry]:

• [Machine Repairs]

Displays the machine number and contact number that are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, etc, used on the machine.

A On the control panel, press [System Status].

Page 15

Checking Machine Status and Settings

B Press each tab and check the contents.

C After checking the information, press [Exit]. The previous screen returns.

Note

❒ [No Staple], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper

Misfeed], and [Cover Open] appear only when these errors occur.

❒ For details about how to locate and remove misfeeds, see “Locating

Jammed Paper” or “Removing Jammed Paper”.

Reference

p.106 “Locating Jammed Paper”.

p.105 “Removing Jammed Paper”.

Page 16

When the Machine Does Not Operate As Wanted

When the Function Status Indicator Lights Up in Red

When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.

Problem Cause Solution

Documents and reports do not print out.

An error has occurred. The function whose indi-

The machine is unable to connect to the network.

The paper output tray is full.

There is no copy paper left.

cator is lit is defective.

A network error has occurred.

Remove the paper from the tray.

Add more paper. See p.87 “Loading Paper”.

Record the code number shown in the display and contact your service representative. See “When a Message Appears” of each chapter.

You can use other functions normally.

• Check the displayed message and take an appropriate action. See “When a Message Appears” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Reference

p.17 “Messages Displayed When Using the Copy/Document Server Function”

p.35 “Messages Displayed When Using the Facsimile Function”

p.54 “Messages Displayed When Using the Printer Function”

p.76 “Messages Displayed When Using the Scanner Function”

Page 17

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Important

❒ Check the contact address and Serial No. of Machine shown in the call service

message, and then contact your service representative.

Problem Cause Solution

“

Please wait.” ap-

pears.

Please wait.” ap-

“ pears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Printer} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch.

This message appears when you change the toner bottle.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait for the machine to get ready.

Wait a little longer.

The display is off. The screen contrast knob

is turned to the dark position.

The display is off. The machine is in Energy

Saver mode.

The display is off. The operation switch is

turned off.

Nothing happens when the operation switch is turned on.

The main power switch is turned off.

Set the screen contrast knob to the light position to see the display panel properly. See “Control Panel”, About This Machine.

Press the {Energy Saver} key to cancel Energy Saver Mode.

Turn on the operation switch.

Turn on the main power switch.

Page 18

When the Machine Does Not Operate As Wanted

Problem Cause Solution

“Memory is full.

Do you want to store scanned file?

The main power indicator continues blinking and does not turn off when pressed.

“ appears.

Original images are printed on the reverse side of the paper.

” appears.

Self checking...

The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.

This occurs in the following cases:

• The exposure glass cover or ADF is open.

• The machine is communicating with external equipment.

The hard disk is acti ve.

•

The machine is perform-

”

ing image adjustment operations.

You may have loaded the paper incorrectly.

•Press [Store File] to store pages that

have been scanned. Delete unnecessary files with [Delete File].

•Press [No] if you are not storing pag-

es that have been scanned. Delete unnecessary files with [Delete File].

Close the exposure glass cover or ADF, and check if the machine is communicating with a computer.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

Load paper correctly. Place paper in the paper tray with the print side down. Load paper into the bypass tray with the print side up. See p.93 “OrientationFixed Paper or Two-Sided Paper”.

Misfeeds occur frequently.

The tray's side fence may not be locked.

The tray's end fence may not be set properly.

Paper of undetectable size has been loaded.

There is a foreign object on the finisher tray.

• Remove the paper. See p.105 “Removing Jammed Paper”.

• Check the side fence is locked. See p.94 “Changing the Paper Size”.

• Remove the paper. See p.105 “Removing Jammed Paper”.

• Check the end fence is set properly. See p.94 “Changing the Paper Size”.

• Remove the paper. See p.105 “Removing Jammed Paper”.

• When loading the paper of undetectable size, specify the paper size in “Tray Paper Size”. See "Tray Paper Size: Tray 2", "Tray Paper Size: Tray 3", General Settings Guide and “Copy Paper”, About This Machine.

• Remove the paper. See p.105 “Removing Jammed Paper”.

• Do not place anything on the finisher tray. It may cause a paper jam.

Page 19

When You Have Problems Operating the Machine

Problem Cause Solution

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

The staple cartridge is not set correctly.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

You cannot use paper in the bypass tray for duplex printing.

You have selected a tray which is set to [1 Sided

Copy] in [Tray Paper Settings] in [System Settings].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The Booklet Finisher requires the saddle stitch stapler cartridge also. See p.102 “Adding Staples”.

Clear misfed paper, and then open and close the front cover. see p.105 “Removing Jammed Paper”.

For duplex printing, select Tray 1-3 in copier mode or with the printer driver.

Set the tray to [2 Sided Copy] in [Tray Pa- per Settings] in [System Settings].

Enter the user code (up to eight digits), and then press {q}.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

“

You do not have the privileges to use this function.

is displayed.

“

You do not have the privileges to use this function.

continues to be displayed even though you have entered a valid user code.

Authentication failed. The entered login user

Authentication failed. The machine cannot per-

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

The use of the function is restricted to authenticated users only.

”

This user code is not allowed to use the function selected.

”

name or login password is not correct.

form authentication.

You have tried to delete files without the authority to do so.

Contact the administrator.

Press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has fin- ished.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Page 20

When the Machine Does Not Operate As Wanted

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-

sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper upside down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.

Page 21

When a Job Is Not Performed

If you are not able to carry out your job, it may be that the machine is being used by another function.

Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

❖ Function Compatibility

The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and re-

mote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→ : Operation is performed automatically once the preceding operation ends. × : The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

Function you want to se-

Function in progress

Operations for Copying

Copier

Stapling

Sort

Operations for Copying

Copying

Interrupt

Copier

lect

Interrupt Copying

Operations for Copying

Stapling

Sort

Operations for Copying

×××

→

*1 → *1 *5 *2 *2

→

*1 → *1

×××× × ×××

×××× × → →→ ×××→ →

Facsimile Printer

Transmission Operation/Manual Reception Operation

Copying

Transmission

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Reception

Memory Reception

Printing Received Data

*2 *2

Scanner

Data Reception

Printing

Stapling

Operations for Scanning

→

TWAIN

Scanning

Document Server

Operations for Document Server

Scanning a Document to Store in Document Server

*4 *4 *4

DeskTopBinder

Web Document Server

Printing from Document Server

Sending a Facsimile from Document Server

Printing

Page 22

When the Machine Does Not Operate As Wanted

Function you want to se-

Function in progress

Transmission Operation/Manual Reception Operation

Facsimile

Scanning an original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received Data

Reception

Data Reception

Printing

Printer

Stapling

Operations for scanning

Scanner

Scanning

TWAIN

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Doc-

Document Server

ument Server

lect

Copier

Operations for Copying

Stapling

Sort

Facsimile Printer

Copying

Transmission

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Interrupt Copying

Operations for Copying

Reception

Memory Reception

Scanner

Data Reception

Printing Received Data

Printing

Stapling

Operations for Scanning

Scanning

×× ×

ЧЧЧЧЧЧЧ ×

××××

*3 *3 *3 *7

ЧЧЧЧЧЧЧ

×××× →

*3 *3 *3 *7

*7 *7

→→→

→→

→

→→

××

*2 *2

×××

ЧЧЧЧЧЧЧЧЧ ЧЧЧЧЧ

×× × ×

××××

TWAIN

Document Server

Scanning

Operations for Document Server

×××

*6 *6 *6

DeskTopBinder

Scanning a Document to Store in Document Server

Printing from Document Server

→

*4 *4 *4

Web Document Server

Sending a Facsimile from Document Server

Printing

Page 23

When a Job Is Not Performed

Function you want to se-

Function in progress

Printing from Document Server

Sending a Facsimile from Document Server

DeskTopBinder

Printing

Server

lect

Copier

Operations for Copying

Facsimile Printer

Copying

Transmission

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

Interrupt Copying

Stapling

Sort

Operations for Copying

Reception

Memory Transmission

Immediate Transmission

Memory Reception

Scanner

TWAIN

Document Server

Data Reception

Printing Received Data

Printing

Stapling

Operations for Scanning

Scanning

Operations for Document Server

DeskTopBinder

Scanning a Document to Store in Document Server

Printing from Document Server

Web Document Server

Sending a Facsimile from Document Server

Printing

→

Web Document

Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] key appears.

You can scan a document after the preceding job documents are all scanned.

Operation is possible when extra lines are added.

During stapling, printing automatically starts after the current job.

Stapling is not available.

Simultaneous operation become possible after you press [New Job] key.

During parallel reception, any subsequent job is suspended until the receptions are completed.

Note

❒ Stapling cannot be used at the same time for multiple functions.

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For setting of Printing Priority Function, see “Print Priority”, General Settings Guide.

❒ When 3,000 Sheet-50 Sheet Staple Finisher, 3,000 Sheet-100 Sheet Staple Fin-

isher or Booklet Finisher is installed on the machine, you can specify the output tray where documents are delivered. See “Output tray settings”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

Page 24

When the Machine Does Not Operate As Wanted

Page 25

Troubleshooting When Using the

Copy/Document Server Function

This chapter describes likely causes of and possible solutions for copier/document server function problems.

Messages Displayed When Using the Copy/Document Server Function

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ If you cannot make copies as you want because of the paper type, paper size

or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

❒ For messages that are not listed here, see p.9 “When You Have Problems Op-

erating the Machine”.

Message Cause Solution

Cannot detect original size.

Check original orientation.

Check paper size.

Rotate Sort is not available with this paper size.

Improper original is placed.

Original is not placed. Place your originals.

Original is not placed in a proper orientation.

Improper paper size is set.

A size of paper for which Rotate Sort is not available is selected.

Select paper manually, not in Auto Paper Select mode, and do not use Auto Reduce / Enlarge function. See “Sizes difficult to detect”, Copy/Document Server Reference.

Place the original on the exposure glass. See “Placing Originals on the Exposure Glass” and “Sizes difficult to detect”, Copy/Document Server Reference.

Change the orientation of the original.

If you press the {Start} key, copy will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy/Document Server Reference.

Page 26

Troubleshooting When Using the Copy/Document Server Function

Message Cause Solution

Cannot punch this paper size.

The Punch function cannot be used with paper size selected.

The following paper sizes are available for Punch mode:

•2 holes:

A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 11”×17”L, 11”×15”L, 11”×14”L, 10”×15”L,

10”×14”L, Legal (8

/2”×11”)KL, Half Letter

ter (8

/2”×81/2”)KL, Executive

/4”×101/2”)KL, F/GL

(7 (8”×13”)L, Foolscap (8

Folio (8 8”×10

/4”×13”)L, 81/4”×14”L,

/2”KL, 8”×10”KL, 8KL,

/2”×14”)L, Let-

/2”×13”)L,

16KKL, 210×340L, 210×182KL, 210×170KL. Select one of these siz- es.

•3 holes:

A3L, B4L, A4K, B5K, 11”×17”L, 11”×15”L, 11”×14”L, 10”×15”L,

10”×14”L, Letter(8

ecutive (7 8”×10

/4”×101/2”)K,

/2”K,8”×10”K, 8KL,

/2”×11”)K, Ex-

16KK. Select one of these sizes.

•4 holes: Metric version: A3L, B4L, A4K, B5K, 11”×17”L, 11”×15”L, 11”×14”L, Let-

/2”×11”)K, Executive

ter(8

/4”×101/2”)K, 8”×101/2”K,

8KL, 16KK. Narrow 2 × 2 version: A3L, B4L, A4KL, B5KL, A5KL, B6L, 11”×17”L, 11”×15”L, 11”×14”L, 10”×15”L,

10”×14”L, Legal(8

ter(8

/2”×11”)KL, Half Letter

/2”×81/2”)KL, Executive

/4”×101/2”)KL, F/GL

(8”×13”)L, Foolscap (8

Folio (8 8”×10

/4”×13”)L, 81/4”×14”L,

/2”KL, 8”×10”KL, 8KL,

/2”×14”)L, Let-

/2”×13”)L,

16KKL, 210×340L, 210×182KL, 210×170KL. Select one of these siz- es.

Stapling capacity exceeded.

The number of sheets per set is over the staple capacity.

Check the stapler capacity. See “Supplementary Information”, Copy/Document Server Reference.

Page 27

Messages Displayed When Using the Copy/Document Server Function

Message Cause Solution

Cannot staple paper of this size.

Duplex is not available with this paper size.

Maximum number of sets is nn.

(A figure is placed at n.)

File being stored exceeded max. number of pages per file. Copying will be stopped.

The Staple function cannot be used with paper size selected.

A paper size not available in Duplex mode has been selected.

The number of copies exceeds the maximum copy quantity.

The scanned originals have too many pages to store as one document.

Select a paper size that can be used in Staple mode. See “Supplementary Information”, Copy/Document Server Reference.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5KL, 11”×17”L, 11”×15”L, 11”×14”L, 10”×15”L,

10”×14”L, Legal (8

/2”×11”)KL, Half Letter

/2”×81/2”)KL, Executive

/4”×101/2”)L, F/GL (8”×13”)L,

Foolscap (8

/4”×13”)L, 81/4”×14”L,

(8 8”×10

Select one of these sizes.

You can change the maximum copy quantity. See “Max. Copy Quantity”, General Settings Guide.

Press [Exit], and then store again with an appropriate number of pages.

/2”×13”)L, Folio

/2”L, 8”×10”L, 8KL, 16KKL.

/2”×14”)L, Letter

Magazine or Booklet mode is not available due to mixed image mode.

Orig. is being scanned by another function. Please wait.

You do not have the privileges to use this function.

You selected the Magazine or Booklet function for originals scanned using different functions, such as copy and printer.

Document Server or Scanner function is in use.

This user code is not allowed to use the function selected.

Make sure originals for the Magazine or Booklet function are scanned using the same function.

To cancel the job in process, press [Exit], and then press the {Document Server} or

{Scanner} key. Next, press the {Clear/Stop} key. When the message

The Clear / Stop key was

“

pressed. Are you sure you want to stop scanning?

pears, press [Cancel].

Contact the administrator.

” ap-

Page 28

Troubleshooting When Using the Copy/Document Server Function

Message Cause Solution

You do not have the privileges to use this function.

Authentication has failed.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

Please wait.

This user code is not allowed to use the function selected.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {En- ergy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Sav- er} key only after printing has finished.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Page 29

❖ Connect Copy

Message Cause Solution

Messages Displayed When Using the Copy/Document Server Function

Cannot connect to the sub-machine. Check the status of the sub-machine.

Cannot print from the sub-machine. Check the status of the sub-machine.

Sub-machine is in Interrupt mode.

Sub-machine does not have the same paper setting(s).

The Cover Sheet setting(s) of the sub-machine is different from the main machine.

•The L indicator is lit.

• The hard disk of the sub-machine is malfunctioning.

A paper misfeed has occurred on the sub-machine, or toner or other supplies need to be replenished.

The sub-machine's User Tools menu is open.

The sub-machine is in Interrupt mode.

Paper type or tray settings on the two machines do not match.

Cover settings on the two machines do not match.

Press [Exit] on the main machine and follow the instructions on the display.

Follow the instructions displayed. For details, see p.99 “Adding Toner”, p.105 “Removing Jammed Paper”, p.118 “Removing Jammed Staples”.

If the sub-machine's display indicates that a cover is open, follow the instructions displayed.

Press the {User Tools/Counter} key to close the User Tools menu.

Press the {Interrupt} key on the sub-machine to cancel Interrupt mode.

Make the same settings on both machines.

The Slip Sheet setting(s) of the sub-machine is different from the main machine.

The Designation Sheet setting(s) of sub-machine is different from main machine.

Sub-machine paper settings must be the same to use this tray.

No stamp data in the sub-machine.

Slip Sheet settings on the two machines do not match.

Designation Sheet settings on the two machines do not match.

Paper tray settings on the two machines do not match.

Stamp data on the submachine has been deleted.

Make the same settings on both machines.

Reprogram the stamp on the sub-machine.

Page 30

Troubleshooting When Using the Copy/Document Server Function

Message Cause Solution

Cannot print from the sub-machine. Sub-machine will be disconnected.

Z-fold is available only when Sort mode is selected in Connect Copy.

The sub-machine has stopped due to power failure or communication error.

Sort has not been selected with Z-fold.

Continue copying using the main machine.

Select the Sort function.

Reference

p.9 “When You Have Problems Operating the Machine”

Page 31

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too high. Adjust the image density. See “Adjust-

ing Copy Image Density”, Copy/Document Server Reference.

Copies appear dirty. Auto Image Density is

not selected.

On the control panel, select [Auto Density].

The reverse side of an original image is copied.

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Copies are too light. Image density is too light. Adjust the image density. See “Adjust-

Image density is too high. Adjust the image density. See “Adjust-

ing Copy Image Density”, Copy/Document Server Reference.

Auto Image Density is not selected.

Image density is too high. Adjust the image density. See “Adjust-

The exposure glass, scanning glass, or ADF is dirty.

Original type is set to [Text / Photo], and an original with text and photographs that can hardly be distinguished from each other is loaded.

On the control panel, select [Auto Density].

ing Copy Image Density”, Copy/Document Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Clean them. See p.129 “Maintaining Your Machine”.

Select [Generation Copy], and then begin copying. See “Generation Copy”, Copy/Document Server Reference.

ing Copy Image Density”, Copy/Document Server Reference.

Copies are too light. A light copy may result

when you use damp or rough grain paper.

Copies are too light. Toner bottle is almost

empty.

Copies are too light. The paper is damp. Use paper that has been stored in the

Parts of images are not copied.

The original is not set correctly.

The correct paper size is not selected.

Use the recommended paper. See “Copy Paper”, About This Machine.

Contact your service representative.

Add toner. See p.99 “Adding Toner”.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Set originals correctly. See “Placing Originals”, Copy/Document Server Reference.

Select the proper paper size.

Page 32

Troubleshooting When Using the Copy/Document Server Function

Problem Cause Solution

Images appear only partially.

Black lines appear. The exposure glass or

White lines appear. The exposure glass or

White lines appear. When D is blinking, ton-

Copies are blank. The original is not set cor-

A moiré pattern is produced on copies.

Black spots appear on the copy of a photographic print.

The paper is damp. Use paper that has been stored in the

scanning glass is dirty.

er is beginning to run out.

rectly.

Your original has a dot pattern image or many lines.

Because of high humidity, the photographic print has stuck to the exposure glass.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Clean them. See p.129 “Maintaining Your Machine”.

Add toner. See p.99 “Adding Toner”.

When using the exposure glass, face the originals down. When using the ADF, face them up.

Place the original on the exposure glass at a slight angle.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or auto-document feeder (ADF) open when copying.

Page 33

When You Cannot Make Copies As Wanted

This section describes likely causes of and possible solutions for unclear copies.

❖ Basic

Problem Cause Solution

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

The paper tray's side fences are set too tightly.

The paper is damp. Use paper that has been stored in the

The paper is too thick or too thin.

The copy paper is wrinkled or has been folded/creased.

Printed paper is being used.

Load paper only as high as the upper limit markings on the side fence of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Push the side fences lightly, and then reset it. Also, we recommend you set at least 20 sheets of thick paper.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. Do not use paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Copies are not stapled. There are jammed staples

Copies are not stapled. The number of copies ex-

Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray.

Staples are wrongly positioned.

The paper is damp. Use paper that has been stored in the

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

The paper is too thin. Use recommended paper. See “Copy

Paper”, About This Machine.

Remove jammed staples. See p.118 “Re-

in the stapler.

ceeds the capacity of the stapler.

Originals are not set correctly.

moving Jammed Staples”.

Check the stapler capacity. See “Supplementary Informations”, Copy/Document Server Reference.

Check the correct position to place the originals. See “Staple”, Copy/Document Server Reference.

Page 34

Troubleshooting When Using the Copy/Document Server Function

Problem Cause Solution

You cannot combine several functions.

When sorting, the pages are divided into two blocks.

Saddle-stitched documents come apart and do not stack properly.

Paper does not output during printing with stapling.

The copy is grayed out or a text pattern appears in the background of the copy.

Images are skewed. The side fence in the pa-

Selected functions cannot be used together.

The memory became full in the middle of sorting and the pages were delivered in two blocks.

Certain types of paper are resistant to folding and open out after being folded and stitched.

When you stop printing while using the staple function, paper not stapled during printing may be left in the staple unit.

You have copied a copyguarded document protected from unauthorized copying.

per feed tray is not locked.

Check the combination of functions and make the settings again. See “Function Compatibility”, Copy/Document Server Reference.

You can interrupt copying when the memory becomes full. See “Memory Full Auto Scan Restart”, General Settings Guide.

Use recommended paper. See “Recommended Paper Sizes and Types”, About This Machine.

Press the {Clear Modes} key and cancel copy settings, including stapling.

Check the document. See “Using [Data Security for Copying]”, Printer Reference.

Make sure the side fence is locked. See p.94 “Changing the Paper Size”.

Images are skewed. The paper is feeding in at

a slant.

❖ Edit

Problem Cause Solution

In Double Copies mode, parts of the original image are not copied.

In Erase Border, Erase Centre, or Erase Centre / Border mode, parts of the original image are not copied.

Combination of original and copy paper is not correct.

You set a wide erased margin.

Originals are not scanned correctly.

Load the paper correctly. See p.87 “Loading Paper”.

Select A3L for A4K originals and A4 for A5 originals.

Make the margin width narrower. You can adjust it between 2 - 99 mm (0.1” -

3.9”). See “Erase Border Width” and

“Erase Centre Width”, General Settings Guide.

Place the originals correctly.

Page 35

When You Cannot Make Copies As Wanted

Problem Cause Solution

In Margin Adjustment mode, parts of the original image are not copied.

In Image Repeat mode, the original image is not copied repeatedly.

❖ Stamp

Problem Cause Solution

The stamp position is wrong.

You set a wide erased margin.

There is a lack of margin space on the opposite side of the binding position.

You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio.

The paper orientation is wrong.

Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0” - 1.2”).

See “Front Margin: Left/Right”, “Back Margin: Left/Right”, “Front Margin: Top/Bottom” and “Back Margin: Top/Bottom”, General Settings Guide.

Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0” - 1.2”).

See “Front Margin: Left/Right”, “Back Margin: Left/Right”, “Front Margin: Top/Bottom” and “Back Margin: Top/Bottom”, General Settings Guide.

Select copy paper larger than the originals or select the proper reproduction ratio.

Check the paper orientation and stamp position.

❖ Combine

Problem Cause Solution

You cannot make a book from Booklet or Magazine mode by folding copies.

When using Combine, parts of the image are not copied.

Copies are not in correct order.

You selected a setting (“Open to left”or “Open to right”) that does not match the orientation of originals.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

You placed the originals in the incorrect order.

In [Copier / Document Server Features], under [Edit], set [Orientation: Booklet, Maga- zine] properly.

When you specify a reproduction ratio using Manual Paper Select mode, make sure that the ratio matches your originals and the copy paper. Select the correct reproduction ratio before using Combine mode.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Page 36

Troubleshooting When Using the Copy/Document Server Function

❖ Duplex

Problem Cause Solution

Cannot print in duplex mode.

Copies are not in correct order.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

You have loaded paper on the bypass tray.

You have loaded paper exceeding 110 g/m

You have selected a tray which is set to [1 Sided

Copy] in [Tray Paper Settings] in [System Settings].

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

Remove paper loaded on the bypass tray. Load paper in another tray.

Change the paper.

Set the tray to [2 Sided Copy] in [Tray Pa- per Settings] in [System Settings]. See “System Settings”, General Settings Guide.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Furthermore, set [Face Down] in [Copy

Eject Face Method in Glass Mode], [Input / Output] under [Copier / Document Server Features]. See “Input/Output”, General

Settings Guide.

Place the original in the correct orientation. See “Original Orientation”, Copy/Document Server Reference.

❖ Document Server

Exceeded max.

“

number of pages per file. Do you want to store the scanned pages as 1 file?

You forgot your password.

Problem Cause Solution

The number of scanned pages exceeds the capacity per file of the Document Server.

” appears.

You cannot access a protected file without entering the password.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Doc-

ument Server] in [Administrator Tools] in [System Settings]. As this will perma-

nently delete every single file, make sure the document server does not contain any files you want to keep. See “Delete All Files in Document Server”, General Settings Guide.

Page 37

When You Cannot Make Copies As Wanted

Problem Cause Solution

You cannot find out what is stored in a file.

Memory frequently becomes full.

You may not be able to ascertain the contents of a file simply from the file name.

The document server memory is full.

You can switch the Select File screen between [List] and [Thumbnail] display to check the contents of the file. In list display, the file name, and date of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See “Checking the Details of a Stored Document”, Copy/Document Server Reference.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

You want to check print quality before making a large print run.

“

Original is being scanned by another function. Please wait.

“

” appears.

Cannot display preview of this page.

you can not check the thumbnail image.

” appears, and

❖ Connect Copy

Problem Cause Solution

You cannot staple, punch, or Z-fold.

You get different copy results from the main and sub-machines.

You can print a single copy without specifying the setting again.

Copier or Scanner function is in use.

The image data may have been corrupted.

The main and sub-machines do not have the same option installed.

The Copy Quality setting differs on the two machines.

Check print quality by printing out only the first set using the {Sample Copy} key.

To cancel a job in progress, first press

[Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message

The Stop key was pressed.

“

Stop copying?

[Stop].

Pressing [Exit] displays the preview screen without a thumbnail.

Press [Connect Copy] to cancel Connect Copy.

Make the same Copy Quality setting one the two machines.

” appears, press

Page 38

Troubleshooting When Using the Copy/Document Server Function

Display During Connect Copy

This section describes about the display during Connect Copy.

Problem Cause Solution

[Connect Copy] is not displayed.

[Connect Copy] appears faded.

The sub-machine's main power is off.

Functions that cannot be used with Connect Copy are selected on the main machine (such as storing or copying the first page of a document in the Document Server).

The main machine is in Interrupt mode.

The [Connect Copy Key Dis- play] setting is off.

The cable connecting the two machines is damaged.

The L is lit. Follow the instructions displayed.

Functions that cannot be used with Connect Copy have been set.

Turn on the main machine's main power.

Cancel the functions selected on the main machine.

Press the {Interrupt} key on the sub-machine to cancel Interrupt mode.

Select [Display] for the [Connect Copy Key Display] setting.

Contact your service representative.

Press the {Clear Modes} key to clear the settings.

If Connect Copy Is Canceled

This section describes about causes and remedies when Connect Copy is canceled.

Problem Cause Solution

The machine cancels Connect Copy.

An error message indicates the main machine has broken down.

The main machine's main power is off, or the operation switch has been pressed.

The sub-machine's main power is off.

The Weekly Timer setting is coming into effect on the main machine.

The L is lit. Copying is not possible. Follow the in-

Turn on the sub-machine's main power or operation switch, and then press [Connect Copy].

A message instructing you to check the sub-machine appears on the display of

[

the main machine. Press Connect Copy. Turn on the sub-machine's main power, press and then make your settings again.

Turn on the main machine's operation switch , and then press [Connect Copy].

structions displayed.

Cancel] to clear

[

Connect Copy]

Page 39

When You Cannot Make Copies As Wanted

If You Cannot Exit from Connect Copy

This section describes about causes and remedies if you cannot exit from Connect Copy.

Problem Cause Solution

There is no response when you press [Connect Copy].

Scanning is in progress. Press the {Clear/Stop} key on the main

machine, and then press [Stop].

Copying is in progress. Press the {Clear/Stop} key on the main

machine, and then press [Stop].

A paper misfeed has occurred on either the main machine or sub-machine.

A paper misfeed has occurred on either the main or sub-machine.

A paper misfeed has occurred on one of the machine, or toner or other supplies need to be replaced.

Follow the instructions displayed.

For details, see p.105 “Removing Jammed Paper” and p.118 “Removing Jammed Staples”.

If the sub-machine's display indicates that a cover is open, follow the instructions displayed.

To cancel Connect Copy, Press the {Clear/Stop} key on the main machine, and then press [Stop].

Follow the instructions displayed.

For details, see p.87 “Loading Paper”, p.99 “Adding Toner”, and p.105 “Removing Jammed Paper”.

To cancel Connect Copy, press the {Clear/Stop} key on the main machine, and then press [Stop].

There is no response when you press [Connect Copy].

A paper misfeed has occurred during stapling.

Removed the jammed paper.

For details, see p.118 “Removing Jammed Staples”.

To cancel Connect Copy, press the {Clear/Stop} key on the main machine, and then press [Stop].

Page 40

Troubleshooting When Using the Copy/Document Server Function

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Memory is full.

nn originals have been scanned.

Press [Print] to copy scanned originals. Do not remove remaining originals.

“n” in the message represents a changeable number.

Press [Continue] to scan and copy remaining originals.

❖ Connect Copy

Message Cause Solution

Sub-machine memory is full. Submachine will be disconnected.

The scanned originals exceeds the number of pages that can be stored in memory.

The machine checked if the remaining originals should be copied, after the scanned originals was printed.

The quantity of data exceeds the capacity of the sub-machine.

Press [Print] to copy scanned originals and cancel the scanning data. Press [Stop] to cancel the scanning data and not copy.

To continue copying, remove all copies, and then press [Continue]. To stop copying, press [Stop].

Continue printing on the main machine.

Note

❒ If you set [Memory Full Auto Scan Restart] in User Tools to [On], even if the mem-

ory becomes full, the memory overflow message will not be displayed. The machine will make copies of the scanned originals first, then automatically proceed scanning and copying the remaining originals. In this case, the resulting sorted pages will not be sequential. See “Input / Output”, General Settings Guide.

Page 41

3. Troubleshooting When

Using the Facsimile Function

This chapter explains likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the [On Hook] is pressed.

❖ At Transmission

Heard when Immediate transmission is performed.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed.

A Press the {User Tools/Counter} key.

ANS702S

B Press [Facsimile Features].

Page 42

Troubleshooting When Using the Facsimile Function

C Check that [General Settings] screen appears. D Press [Adjust Sound Volume].

E Press [Lower] or [Louder] to adjust the volume, and then press [OK].

F Press the {User Tools/Counter} key.

The standby display appears.

Note

❒ You can adjust the On Hook volume when you press the [On Hook]. See

“On Hook Dial”, Facsimile Reference.

❒ When you press [Check] on the Adjust Sound Volume screen, you will hear

a confirmation sound so you can check the volume.

❒ If you press [Cancel], the volume setting is canceled. The display returns to

that of step

❒ You can set the volume level to between 0 and 7.

Page 43

Messages Displayed When Using the Facsimile Function

This section explains the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Error occurred, and transmission was cancelled.

Put original back, check it and press the Start key.

Cannot detect original size. Place original again, then press the Start key.

Functional problems with facsimile. Data will be initialized.

Remove the paper from Internal Tray 1.

•Original jammed during Immediate Transmission.

• A problem occurred in the machine, or noise occurred on the telephone line.

Original jammed during Memory Transmission.

The machine failed to detect the size of the original.

There is a problem with the fax.

The Internal Tray 1 is full. Remove the paper. If the other tray is

Press [Exit], and then send the documents again.

Place originals that have not been scanned on the exposure glass or ADF again.

Place original again, and then press the {Start} key.

Record the code number shown in the display and contact your service representative. Other functions can be used.

also full, the tray name shown in the display changes. Remove paper from the tray indicated in the display.

Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue.

The machine is scanning an original under another function.

Before sending a file by fax, cancel the job in progress. To do this, press [Exit], and then press the {Copy} or {Document Server} key to display the suspended function. Then, on the copier or document server screen, press the {Clear/Stop} key to display the “

The Stop key has been pressed. Are you sure you want to stop copying?

” or “The Clear

/ Stop key was pressed. Are you sure you want to stop scanning?

[Stop].

” prompt, and then press

Page 44

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

Connection with LDAP server has failed. Check the server status.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operation is not possible while this message is displayed.

You tried to delete a document for which you do not have permission to delete.

A network error has occurred and connection has failed.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Only the administrator can delete this document. Contact the administrator if you want to delete a document for which you do not have permission to delete.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Settings]. See “System Settings”, General Settings Guide.

LDAP server authentication has failed. Check the settings.

Exceeded max. No. of display search results.

Max.:

Exceeded time limit for LDAP server search. Check the server status.

The user name or password does not match that specified for LDAP server authentication.

The number of search results has exceeded the maximum number of items that can be displayed.

A network error has occurred and connection has failed.

Make settings correctly for the user name and the password for LDAP server authentication.

Search again after changing the search conditions.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Settings]. See “System Settings”, General Settings Guide.

Page 45

Messages Displayed When Using the Facsimile Function

Message Cause Solution

The specified group contains some destination(s) that do not have access privileges. Do you want to select only the privileged destination(s)?

Cannot find the specified path. Please check the settings.

Sender has not been specified.

E-mail address entered is not correct. Please re-enter.

You do not have the privileges to use this function.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

The name of the computer or folder entered as the destination is wrong.

The sender has not been specified.

The entered e-mail address is wrong.

Use of this function is restricted.

To select destinations for sending by email, press [Select] for the message dis- played on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Check whether the computer name and the folder name for the destination are correct.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

Make sure the e-mail address is correct, and then enter it again.

Contact the administrator.

Authentication has failed.

Check whether there are any network problems.

{13-10}

Check whether there are any network problems.

{13-11}

Wrong login user name or password.

Authentication is not possible from this machine.

The alias telephone number you entered is already registered on the gatekeeper by another device.

Cannot access gatekeeper.

Confirm correct login user name or password.

Contact the administrator.

•In [Facsimile Features], under [Initial

Settings], select [H.323 Settings], and then check the alias telephone number is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult the administrator.

•In [Facsimile Features], under [Initial

Settings], select [H.323 Settings], and then check “Gatekeeper Address” is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult the administrator.

Page 46

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{13-17}

Check whether there are any network problems.

{13-18}

Check whether there are any network problems.

{13-24}

Check whether there are any network problems.

{13-25}

Registering of user name is rejected by SIP server.

Cannot access SIP server. • In [Facsimile Features], under [Initial

The password registered for the SIP server is not the same as the password registered for this machine.

In [Effective Protocol], [IPv4] is not enabled, or an incorrect IP address has been registered.

•In [Facsimile Features], under [Initial

Settings], select [SIP Settings], and then check “SIP Server IP Address” and “SIP User Name” are correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult the administrator.

Settings], select [SIP Settings], and then check “SIP Server IP Address” is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult the administrator.

Contact the administrator.

•In [System Settings], under [Interface

Settings], select [Effective Protocol], and then check [IPv4] is programmed to [Active]. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

•In [System Settings], under [Interface

Settings], select [Machine IPv4 Ad- dress], and then check the IP address

is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact the network administrator.

Check whether there are any network problems.

{13-26}

The [Effective Protocol] and [SIP Server IPv4 Ad- dress] settings are differ- ent, or an incorrect IP address has been registered.

•In [System Settings], under [Interface

Settings], select [Machine IPv4 Ad- dress], and then check the IP address

is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact the network administrator.

Page 47

Messages Displayed When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{14-01}

Check whether there are any network problems.

{14-09}

Cannot find the DNS server, SMTP Server or folder for forwarding.

E-mail transmission was refused by SMTP authentication, POP before SMTP authentication or login authentication of the computer in which the folder for transfer is specified.

• Check that the DNS server IPv4 ad-

dress is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name and IPv4

address of SMTP Server are correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the SMTP server is cor-

rectly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the folder for forwarding

is correctly specified.

• Check that the computer in which

the folder for forwarding is specified is correctly operated.

• Check that the LAN cable is correct-

ly connected to the machine.

• Consult the administrator.

• Check that the machine e-mail ad-

dress is correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user name and pass-

word of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user ID and pass-

word for the computer in which the folder for forwarding is specified are correctly programmed.

• Check that the folder for forwarding

is correctly specified.

• Check that the computer in which

the folder for forwarding is specified is correctly operated.

• Consult the administrator.

Page 48

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{14-33}

Check whether there are any network problems.

{15-01}

Check whether there are any network problems.

{15-02}

No machine's e-mail address is programmed.

No POP3/IMAP4 server address is programmed.

Cannot log on to the POP3/IMAP4 server.

• Check that the e-mail address of

mail account is correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult the administrator.

• Check that the host name or IPv4

address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Consult the administrator.

• Check that the user name and pass-

word of the E-mail Account are correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult the administrator.

Check whether there are any network problems.

{15-03}

No machine e-mail address is programmed.

• Check that the machine e-mail ad-

dress is correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, Gener- al Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

Page 49

Messages Displayed When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{15-11}

Check whether there are any network problems.

{15-12}

Cannot find the DNS server or POP3/IMAP4 server.

Cannot log on to the POP3/IMAP4 server.

• Check that the DNS server IPv4 ad-

dress is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the DNS server is cor-

rectly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or IPv4

address of the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the POP3/IMAP4 server

is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the LAN cable is correct-

ly connected to the machine.

• Consult the administrator.

• Check that the user name and pass-

word for POP before SMTP authentication are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, Gener- al Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Consult the administrator.

Page 50

Troubleshooting When Using the Facsimile Function

Note

❒ If the “Check whether there are any network problems.” message ap-

pears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters.

❒ If the paper tray runs out of paper, “

ing you to add more paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Setting”. See “Parameter Settings”, General Settings Guide.

Add paper.” appears on the display, ask-

Page 51

When You Cannot Send or Receive Fax Messages as Wanted

This section explains likely causes of and possible solutions for transmission and reception-related problems.

❖ Transmission/Reception

Problem Cause Solution

Both transmission and receiving are impossible.

❖ Transmission

Problem Cause Solution

Document appears blank at the other end.

Transmission failed due to “maximum e-mail size” error.

When using On Hook Dial or Manual Dial,

Receiving da-

“

ta...

transmission is not allowed.

” appears and

The modular cord may be disconnected.

The original was placed upside down.

If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent.

If the machine fails to detect the size of the original when {Start} key is pressed, it performs a receiving operation.

Make sure that the modular cord is correctly connected. See “Connecting the Machine to a Telephone Line and Telephone”, General Settings Guide.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up.

In [Facsimile Features], under [Send Set- tings], set [Max. E-mail Size] to [Off], or set the maximum e-mail size to larger value. Then, re-send the document.

Press [Scan Size] in [Scan Settings], select the scan area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set “Receive documents by pressing the {Start} key when originals are not set.” to “Off” in User Parameters. If this is set to “Off”, when using Manual Dial you cannot receive by pressing the {Start} key. See “Parameter Settings”, General Settings Guide.

LAN-Fax Driver does not work.

The entered login user name, login password, or driver encryption key is incorrect.

A high security level is set by the extended security function.

Check your login user name, login password, or driver encryption key, and enter them correctly. Contact the administrator.

Contact the administrator.

Page 52

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

Although a group specification was set for the following, reception was not possible.

Receiving Station of Information Box, Forwarding, Forwarding of Special Sender, Reception Report e-mail, Email TX Results, routing e-mail received via SMTP.

❖ Reception

Problem Cause Solution

The machine failed to print received fax documents.

The number of specified destinations exceeds the maximum number that can be specified as a group.

If this happened when the Receive File indicator was lit, low paper may have caused printing to stop.

In [Facsimile Features], under [Reception Settings], [Store] has been selected for [Reception File Setting].

A maximum of 500 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group or designated in 1-5 of Transfer Box, transmission is canceled but an error message does not appear. See “Registering a Group”, General Settings Guide.

• Load paper into the tray.

• Add toner.

See “Substitute Reception”, Facsimile Reference.

Print the fax documents using a Web browser or the Print Stored RX File function. See “Printing Received and Stored Documents” and “Printing fax information using a Web browser”, Facsimile Reference.

The machine failed to print received fax documents.

Add Paper indicator is lit. Load paper into the tray. See p.87

“Loading Paper”.

❖ Printing

Problem Cause Solution

Print is slanted. The tray's side fences

might not be locked.

Print is slanted. The paper is fed at a slant. Load the paper correctly. See p.87

Misfeeds occur frequently.

The number of feeding in exceeds the capacity of the machine.

The paper is damp. Use paper that has been stored in the

The paper is too thick or too thin.

Check the side fences are locked. See p.94 “Changing the Paper Size”.

“Loading Paper”.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Page 53

When You Cannot Send or Receive Fax Messages as Wanted

Problem Cause Solution

Misfeeds occur frequently.

Copy paper becomes creased.

Images are only partially printed.

Black lines appear on the print produced at the destination.

Background of received images appears dirty. Images from the back of the page appear.

The copy paper is wrinkled or has been folded/creased.

Printed paper is being used.

The paper is damp. Use paper that has been stored in the

The paper is too thin. Use recommended paper. See “Copy

The paper is damp. Use paper that has been stored in the

The exposure glass or scanning glass is dirty.

Image density is too high. Adjust scan density. See “Image Densi-

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Paper”, About This Machine.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Clean them. See p.129 “Maintaining Your Machine”.

ty (Contrast)”, Facsimile Reference.

Printed or sent images are spotty.

Received image is too light.

The ADF, exposure glass or scanning glass is dirty.

When using moist, rough, or processed paper, areas of print may not be fully reproduced.

When D is blinking, toner is beginning to run out.

• The image density has been set too low.

The original of the transmitted fax was printed on paper that is too thin.

Clean them. See p.129 “Maintaining Your Machine”.

Make sure that ink or correction fluid is dry before placing originals.

Only use recommended paper. See “Copy Paper”, About This Machine.

Add toner. See p.99 “Adding Toner”.

• Increase the scanning density. See “Density (Contrast)”, Facsimile Reference.

Ask the sender to reprint the original on thicker paper and fax it again.

Page 54

Troubleshooting When Using the Facsimile Function

❖ Others

Problem Cause Solution

All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock, Substitute Reception, or Auto Document.

When a correct password is entered, you cannot print documents that appear in the confidential box or bulletin board box, or transmit / print out stored documents.

[Prg. Dest.] or [Manual Entry] does not appear.

When about one hour passes after power to the machine is turned off, all fax documents stored in memory are lost.

Documents are locked by a security function if incorrect passwords are entered a certain number of times.

This function is made unavailable by the enhanced security function.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Memory Lock or Substitute Reception have been lost, ask the senders to resend the documents. If Auto Documents have been lost, reprogram them. See p.48 “Turning Off the Main Power / In the Event of Power Failure”.

Contact the administrator.

The following functions are not available: Forwarding, Store File in the Information Box, routing e-mail received via SMTP.

This function is made unavailable by the enhanced security function.

Contact the administrator.

When Memory Is Full

This section explains likely causes of and possible solutions for problems related to full memory.

Problem Cause Solution

Memory is full.

Cannot scan any more.

Transmitting scanned pages only.

The memory is full. If you press [Exit], the machine returns

to standby mode and starts transmitting the stored pages.

Page 55

When an Error Report Is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

Note

❒ If an error happens frequently, contact your service representative.

❒ The “Page” column gives the total number of pages. The “Page not sent” or

“Page not received” column gives the number of pages not sent or received successfully.

❒ You can display a destination with the User Parameters. See “Parameter Set-

tings”, General Settings Guide.

❒ You can display a sender name with the User Parameters. See “Parameter Set-

tings”, General Settings Guide.

Page 56

Troubleshooting When Using the Facsimile Function

Turning Off the Main Power / In the Event of Power Failure

This section explains the machine status when the power is turned off or if the power fails.

CAUTION:

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

Important

❒ Do not turn off the main power switch while the power indicator is lit or

blinking. If you do, the hard disk and memory may be damaged and failure could result.

❒ Turn off the main power switch before pulling out the plug. If you pull out

the plug with the switch on, the hard disk and memory may be damaged and failure could result.

❒ Make sure that 100% is shown on the display before you unplug the machine.

If a lower value is shown, some data is currently present in memory.

❒ Right after a power failure, the internal battery needs to be sufficiently re-

charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 24 hours after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about one hour because the main power switch is turned off, there is a power cut, or the power cable is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, Auto Document, Confidential Reception, Memory Lock, or Substitute Reception.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.

This report can be used to identify lost files. If a memory stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

Page 57

When an Error Occurs Using Internet Fax

This section explains reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.

Important

❒ If an incoming Internet Fax from another party bypasses the SMTP server,

even if reception is not successful, an Error Mail Notification is not sent to the sender.

Note

❒ You can select to send Error Mail Notification with User Parameters. See “Pa-

rameter Settings”, General Settings Guide.

❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed

by the machine.

❒ If an error occurs when an e-mail is received via SMTP, the SMTP server

sends an error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

Important

❒ If an Internet Fax transmission bypasses the SMTP server, even if transmis-

sion is not successful, an error e-mail is not sent from the server.

Note

❒ After a server-generated error e-mail is printed, the first page of the sent doc-

ument is printed.

Page 58

Troubleshooting When Using the Facsimile Function

Page 59

4. Troubleshooting When

Using the Printer Function

This chapter describes likely causes of and possible solutions for printer function problems.

When You Cannot Connect to the USB Interface

This section describes how to troubleshoot a problem related to USB connection.

Problem Cause Solution

The machine is not automatically recognized.

Windows has already configured the USB settings.

The USB cable is not connected properly.

Check whether the computer has identified the machine as an unsupported device.

Turn off the power of the machine, reconnect the USB cable, and then turn it on again.

Open Windows' Device Manager, and then, under [Universal Serial Bus control- lers], remove any unauthorized devic- es. Unauthorized devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help.

Page 60

Troubleshooting When Using the Printer Function

Messages Displayed When Installing the Printer Driver

This section describes what to do if a message appears when installing the printer driver.

The following describes operations when a message appears during installation of the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 2000

This section describes the procedure under Windows 2000.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.

If the CD-ROM drive is D, the source files of the printer driver are stored in the following location:

• RPCS (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\RPCS\XP_VISTA\(Language)\DISK1

• PCL 5e (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL5E\XP_VISTA\(Language)\DISK1

• PCL 6 (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL6\XP_VISTA\(Language)\DISK1

• PostScript 3 (“Scanner Driver and Utilities” CD-ROM) D:\DRIVERS\PS\XP_VISTA\(Language)\DISK1

If the installer starts, click [Cancel] to quit.

Page 61

Messages Displayed When Installing the Printer Driver

Windows XP, Windows Server 2003

This section describes the procedure under Windows XP or Windows Server

2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.

If the CD-ROM drive is D, the source files of the printer driver are stored in the following location:

• RPCS (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\RPCS\XP_VISTA\(Language)\DISK1

• PCL 5e (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL5E\XP_VISTA\(Language)\DISK1

• PCL 6 (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL6\XP_VISTA\(Language)\DISK1

• PostScript 3 (“Scanner Driver and Utilities” CD-ROM) D:\DRIVERS\PS\XP_VISTA\(Language)\DISK1

If the installer starts, click [Cancel] to quit.

Windows Vista

This section describes the procedure under Windows Vista.

A On the [Start] menu, click [Control Panel]. B Click [Hardware and Sound]. C Click [Add a printer] on the [Printers] area. D Follow the instructions in Add Printer Wizard.

If the CD-ROM drive is D, the source files of the printer driver are stored in the following location:

• RPCS (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\RPCS\XP_VISTA\(Language)\DISK1

• PCL 5e (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL5E\XP_VISTA\(Language)\DISK1

• PCL 6 (“Printer Driver and Utilities” CD-ROM) D:\DRIVERS\PCL6\XP_VISTA\(Language)\DISK1

• PostScript 3 (“Scanner Driver and Utilities” CD-ROM) D:\DRIVERS\PS\XP_VISTA\(Language)\DISK1

If the installer starts, click [Cancel] to quit.

Page 62

Troubleshooting When Using the Printer Function

Messages Displayed When Using the Printer Function

This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message.

Reference

Before turning the main power off, see “Turning On the Power”, About This Machine.

Status Messages

This section describes the machine status messages.

Message Problem

Ready

Printing...

Waiting...

Offline

Please wait.

Resetting job...

Setting change...

Hex Dump Mode

This is the default ready message. The machine is ready for use. No action is required.

The machine is printing. Wait a while.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing {Online} key.

The machine is preparing the development unit. Wait a while.

The machine is resetting the print job. Wait until “

Ready” appears on the display panel.

The machine is setting changing. Wait a while.

In the Hex Dump mode, the machine receives data in hexadecimal format. Turn off the machine after printing, and then turn back on.

Page 63

Messages Displayed When Using the Printer Function

Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

Message Cause Solution

Cannot connect with the wireless card. Turn the main power switch off, then check the card.

/ Prob-

lems with the wireless card.

Problems with the wireless board.

Failed to obtain file system.

File system is full.

Problem with Hard Disk.

• IEEE 802.11b interface unit was not inserted when the machine was turned on, or it was pulled out after the machine turned on.

• The settings are not updated although the unit is detected, or errors are found while accessing the unit.

PDF direct printing could not be performed because the file system could not be obtained.

PDF file do not print out because the capacity of file system is full.

An error has occurred in the hard disk drive.

Turn off the machine and check the IEEE 802.11b interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative.

Decrease the number of files sent to the machine.

Delete all unnecessary files from the hard disk, or decrease the number of files sent to the machine.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

The entered password is incorrect.

USB has a problem.

The tray selected for other pages is the same as the one for Slip Sheets ([Designate]).Cannot print.

Check the setting.

Hardware Problem: Ethernet

The password of the encrypted PDF file has been entered incorrectly.

An error has occurred in the USB interface.

The tray selected for other pages is the same as the one for slip sheets.

An error has occurred in the Ethernet board.

Enter the correct password.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Reset the job. Be sure that the tray you select for slip sheets is not providing paper for other pages.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Page 64

Troubleshooting When Using the Printer Function

Message Cause Solution

You do not have the privileges to use this function.

Authentication has failed.

Parallel I/F board has a problem.

Printer font error.

Memory Overflow

Use of this function is restricted.

• The login user name or password entered is incorrect.

• The machine currently cannot perform authentication.

An error has occurred in the parallel interface board.

An error has occurred in the font settings.

Maximum capacity of PCL 5e/6 or PostScript 3 list display has been exceeded.

Contact the administrator.

• Check your login user name and password.

• Contact the administrator.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Contact your service representative.

Reduce the value of [Resolution] in the printer driver. Alternatively, select

[Frame Priority] from [Memory Usage] in [System]. If this message continues to

appear after taking these steps, decrease the number of files sent to the machine.

Messages Printed on the Error Logs or Reports

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message Cause Solution

84: Error

85: Error

86: Error

Address Book is currently in use by another function. Authentication has failed.

There is no work area available for image processing.

The specified graphics library is unavailable.

Parameters of the control code are invalid.

The machine currently cannot perform authentication because the address book is being used by another function.

•In [Printer Features], under [Sys-

tem], set [Memory Usage] to [Font Priority].

• Decrease the number of files sent to the machine.

Check that the data is valid.

Set the parameters correctly.

Wait a while, and then retry the operation.

Page 65

Messages Displayed When Using the Printer Function

Message Cause Solution

Auto-registration of user information has failed.

Cannot store data of this size.

Collate has been cancelled.

Command Error

Automatic registration of information for LDAP Authentication or Windows Authentication failed because the address book is full.

The paper size exceeded the capacity of the document server.

Collate was canceled. Turn the main power switch off and

An RPCS command error occurred.

Contact the administrator.

Reduce the paper size of the file that you want to send to a size that the document server can store. Custom size files can be sent but not stored afterward.

then back on again. If the message appears again, contact your sales or service representative.

Check using the following procedure:

• Check if the communication between the computer and the machine is working correctly.

• Check if the correct printer driver is being used.

• Check if the machine's memory size is set correctly in the printer driver.

• Check that the printer driver is the most up-to-date version available.

Data storage error.

Document Server is not available to use. Cannot store.

Duplex has been cancelled.

Error has occurred.

You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the document server when the HDD is malfunctioning.

You cannot use the document server function.

Duplex printing was canceled.

A syntax error, etc., occurred.

Contact your service representative.

Contact the administrator.

• Select the proper paper size for the duplex function. See “Specifications for the Main Unit”, About This Machine.

•In [System Settings], under [Tray

Paper Settings], select [2 Sided Copy].

Check that the PDF file is valid.

Page 66

Troubleshooting When Using the Printer Function

Message Cause Solution

Exceeded max. capacity of Document Server. Cannot store.

Exceeded max. number of files of Document Server. Cannot store.

Exceeded max. number of files to print for temporary / stored jobs.

Exceeded max. number of pages of Document Server. Cannot store.

Exceeded max. number of pages to print for temporary / stored jobs.

The HDD became full after a file was stored.

The maximum file capacity of the document server was exceeded.

While printing a Sample Print, Locked Print, Hold Print or Stored Print file, the maximum file capacity was exceeded.

The maximum page capacity of the document server was exceeded.

While printing a Sample Print, Locked Print, Hold Print or Stored Print file, the maximum page capacity was exceeded.

Delete some of the files stored in the document server or reduce the size that you want to send.

Delete some of the files stored in the document server.

Delete unneeded files stored in the machine.

Delete some of the files stored in the document server or reduce the number of pages that you want to send.

Delete unneeded files stored in the machine.

Reduce the number of pages to print.

Exceeded max. pages. Collate is incomplete.

Failed to obtain file system.

File system is full.

HDD is full.

Hardware Problem: Ethernet

The number of pages exceeds the maximum number of sheets that you can use Collate with.

PDF direct printing could not be performed because the file system could not be obtained.

PDF file do not print out because the capacity of file system is full.

The HDD became full while printing a Sample Print, Locked Print, Hold Print or Stored Print file.

When printing with the PostScript 3 printer driver, the HDD's capacity for fonts and forms has been exceeded.

An error has occurred in the Ethernet board.

Reduce the number of pages to print.

In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.

Delete unneeded files stored in the machine.

Alternatively, reduce the data size of the Sample Print, Locked Print, Hold Print or Stored Print file.

Delete unneeded forms or fonts registered in the machine.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Page 67

Messages Displayed When Using the Printer Function

Message Cause Solution

Hardware Problem: HDD

Hardware Problem: Parallel I/F

Hardware Problem: USB

Hardware Problem: Wireless Board

Hardware Problem: Wireless Card

I/O buffer overflow.

An error has occurred in the hard disk drive.

An error has occurred in the parallel interface board.

An error has occurred in the USB interface.

Access to the wireless board in which the wireless LAN interface unit is inserted is possible, but an error was detected.

• A wireless card that the machine cannot use has been installed.

• An error has occurred with the wireless card.

An input buffer overflow occurred.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Turn off the machine, and check the wireless board is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative.

Turn off the machine, and check the wireless card. Then, turn the machine on again. If the message appears again, call your service representative.

•In [Printer Features], under [Sys-

tem], set [Memory Usage] to [Font Priority].

•In [Printer Features], under [Host In- terface], select [I/O Buffer], and

then set the maximum buffer size to a larger value.

• Reduce the number of files being sent to the machine.

Information for user authentication is already registered for another user.

Insufficient Memory

The user name for LDAP or RDH authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers),etc.

A memory allocation error occurred.

Contact the administrator.

On the RPCS printer driver's [Print

Quality] tab, open the [Change User Settings...] dialog box, and then, on

the [Image Adjustments] tab, specify a lower value for [Resolution].

Page 68

Troubleshooting When Using the Printer Function

Message Cause Solution

Memory Overflow

Memory Retrieval Error

No response from the server. Authentication has failed.

Output tray has been changed.

The memory is full. • On the RPCS printer driver's

[Print Quality] tab, open the [Change User Settings...] dialog

box, and then, on the [Image Ad- justments] tab, specify a lower

value for [Resolution].

•In [Printer Features], under [Sys-

tem], set [Memory Usage] to [Font Priority].

If this message continues to appear after taking these steps, decrease the number of files sent to the machine.

A memory allocation error occurred.

A timeout occurred while connecting to the server for LDAP authentication or Windows Authentication.

The output tray was changed because the paper size of the specified output tray is limited.

Turn off the main power switch, and back on again. If the message appears again, replace the RAM.

Check the status of the server.

Specify the proper output tray.

Print overrun.

Problem: Printer Font Error

Punch has been cancelled.

Receiving data failed.

Sending data failed.

Staple has been cancelled.

Images were discarded while printing.

An error has occurred in the font settings.

Punch printing was canceled.

Data reception was aborted.

The machine received a command to stop transmission from the printer driver.

Stapling printing was canceled.

On the RPCS printer driver's [Print

Quality] tab, open the [Change User Settings...] dialog box, and then, on

the [Image Adjustments] tab, specify a lower value for “Resolution”.

Contact your service representative.

Check the paper orientation, print orientation, and punch position. Certain settings can produce print results that might not be as expected.

Resend the data.

Check if the computer is working correctly.

Check the paper orientation, paper quantity, print orientation, and staple position. Certain settings can produce print results that might not be as expected.

Page 69

Messages Displayed When Using the Printer Function

Message Cause Solution

The entered password is incorrect.

The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory.

The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of files.

The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of pages per file.

The password of the encrypted PDF file has been entered incorrectly.

The HDD became full after a file was stored.

The maximum file capacity of the document server was exceeded.

The maximum page capacity of the document server was exceeded.

Enter the correct password.

Delete the files stored in the document server or reduce the file size to be sent.

Delete the files stored in the document server.

Delete some of the files stored in the document server or reduce the number of pages that you want to send.

You do not have a privilege to use this function.

The entered login user name or login password is not correct.

Check that the user name and password are correct.

This job has been cancelled.

You do not have a privilege to use this function.

The logged in user is not allowed to use the selected function.

Contact the administrator.

This job has been cancelled.

Z-fold error.

Z-folding was canceled. Check the tray, paper orientation,

print orientation, and Z-fold settings again.

If the printing does not start, contact your service representative.

Note

❒ The contents of errors may be printed on the Configuration Page. Check the

Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see “List / Test Print”, General Settings Guide.

Page 70

Troubleshooting When Using the Printer Function

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel.

Important

❒ The most recent 50 errors are stored in the error log. If a new error is added

when there are 50 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored print error, it is not deleted. The error is stored separately until the number of errors reaches 30.

❒ If the main power switch is turned off, the log is deleted.

A Press the {Printer} key to display the printer screen.

ANS703S

B Press [Error Log].

An error log list appears.

Page 71

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely plugged

into the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to “Of-

fline”.

Printing does not start. The cause is displayed on

the display of the control panel.

Printing does not start. The interface cable is not

connected correctly.

Printing does not start. The correct interface ca-

ble is not being used.

Printing does not start. The interface cable was

connected after the machine was switched on.

Printing does not start. If the machine is operat-

ing in an extended wireless LAN, failure to print might result from a weak wireless signal.

Press {Online} key.

Check the error message or warning status on the display panel and take the required action.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting to the Interfaces”, General Settings Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Settings Guide.

Connect the interface cable before turning on the machine.

To check signal status, press the {User

Tools/Counter} key, and then press [System Settings] on the display panel. On the [Interface Settings] tab, select [IEEE

802.11b], and then press [Wireless LAN Signal]. If signal quality is poor, move

the machine to a location where radio waves can pass or remove objects that might cause interference.

(You can check signal status only when using wireless LAN in the infrastructure mode.)

Printing does not start. If the machine is operat-

ing in an extended wireless LAN, SSID settings are incorrect.

Check using the machine's display panel that the SSID is correctly set. See “Network Settings”, General Settings Guide.

Page 72

Troubleshooting When Using the Printer Function

Problem Cause Solution

Printing does not start. If the machine is operat-

ing in an extended wireless LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The extended wireless

LAN has not started.

Printing does not start. The login user name,

Printing does not start. Advanced encryption has

been set using the Extended Security function.

Data-in indicator does not blink or light up.

If the data-in indicator is unlit or not flashing even after performing [Print], the machine has not received the data.

Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.

Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.

Check the login user name, login password, or driver encryption key.

Check the settings of the Extended Security function with the administrator.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct. See “Confirming the Connection Method”, Printer Reference.

• When it is networked with a computer, Contact the administrator.

The status indicator of the printer is lit.

Updating the

“

destination list... Please wait. Specified destination(s) or sender's name has been cleared.

pears.

[List / Test Print] is disabled.

Printing does not start when using the extended wireless LAN in Ad-hoc mode.

” ap-

The cause is displayed on the display of the control panel.

The destination list is being updated from the network using SmartDeviceMonitor for Admin.

A mechanical error might have occurred.

The correct Communication Mode is not set.

Check the error message on the display panel and take required action. See p.54 “Messages Displayed When Using the Printer Function”.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Contact your service representative. See “List/Test Print”, General Settings Guide.

Turn the main power off and back on. See “Turning On the Power”, About This Machine.

Or, change the settings for [System Set- tings], [Interface Settings], and [Network]. See “Network Settings”, General Settings Guide.

If the printing does not start, consult your service representative.

Page 73

When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine.

When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the data-in indicator does not light up or blink.

Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2.

❖ For Windows 2000

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

❖ For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

❖ For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

❖ For Windows Vista

A Click the [Start] button, and then click [Control Panel].

B Click [Hardware and Sound].

C Click [Printers].

D Right-click the icon of the machine, and then click [Properties].

E In the [Print to the following port(s)] list, confirm the correct port is selected.

Page 74

Troubleshooting When Using the Printer Function

When Scan Results Are Not As Expected

This section describes causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is dirty.

The image is distorted or out of position.

The scanned image is upside down.

No image results from scanning.

Images are scanned in rotated.

The scanned image contains white spaces.

The exposure glass or auto document feeder (ADF) is dirty.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The original was placed upside down.

The original was placed with the front and back reversed.

If you set the original with its upper edge backward and save gray scale images as a TIFF or JPEG file, they are scanned in rotated.

If you scan originals using func-

• tions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

• If the File Format Converter (optional ) is installed, the margins may become wider.

Clean these parts. See p.129 “Maintaining Your Machine”.

Do not move the original during scanning.

Make sure that the original is pressed flat against the exposure glass.

Place the original in the correct orientation. See “Placing Originals”, Copy/Document Server Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. See “Placing Originals”, Copy/Document Server Reference.

When placing a stack of originals in the ADF, place their upper edges first.

Scanning at a higher resolution may reduce the margins.

The scanned image is grayed out or a text pattern appears in the background.

You have copied a copy guarded document protected from unauthorized copying.

Check the document. For details about how to prevent unauthorized copying of the document, see “Using [Data Security for Copy- ing]”, Printer Reference.

Page 82

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems.

When Stored Files Cannot Be Accessed

This section describes likely causes of and possible solutions for job access-related problems.

Problem Cause Solution

The stored file is locked and is not accessible.

The file, which is password protected, is locked because the password was incorrectly entered ten times.

Contact the administrator.

When You Cannot Browse the Network to Send a Scan file

This section describes likely causes of and possible solutions for the Browser Network failing to operate when files are sent.

Problem Cause Solution

The network cannot be browsed when specifying the destination folder.

The following machine settings may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network Settings”, General Settings Guide.

When the TWAIN Driver Cannot Be Started

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact an administrator.

Page 83

When You Cannot Send Scanned Files

When Stored Files Cannot Be Edited

This section describes likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be redelivered.

Limits have been imposed using the available extended security function.

Contact the administrator.

When the Network Delivery Function Cannot Be Used

This section describes likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem Cause Solution

The network delivery function cannot be used.

The delivery software may be an old version or a security setting may be specified.

The network delivery function setting is not correct.

Contact the administrator.

Specify it correctly. See “Settings Required to Use the Network Delivery Scanner”, General Settings Guide.

Operations Are Not Possible When Messages Are Displayed

This section describes likely causes of and possible solutions for messages that appear and when the machine fails to operate.

Message Cause Solution

Destination list / machine settings are updated. Selected destinations or function settings have been cleared. Please re-select the settings.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Page 84

Troubleshooting When Using the Scanner Function

Messages Displayed When Using the Scanner Function

This section describes likely causes of and possible solutions for error messages that may appear on the machine's control panel.

When a Message Is Displayed on the Control Panel

This section describes causes and remedies if an error message appears on the display of the control panel.

Important

❒ If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see About This Machine.

Message Cause Solution

Connection with LDAP server has failed. Check the server status.

LDAP server authentication has failed. Check the settings.

The destination list has been updated. Specified destination(s) or sender's name has been cleared.

Updating the destination list has failed. Try again?

The destination list has been updated. Specified destination(s) or sender's name has been cleared.

A network error has occurred and connection has failed. Try the operation once more.

The user name and password differ from those set for LDAP Authentication.

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

A network error has occurred.

The destination list is being updated.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Settings]. See “System Settings”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Specify the destination or sender's name again.

Check whether the server is connected.

If a destination or sender's name was already selected, re-select it after this message disappears.

Page 85

Messages Displayed When Using the Scanner Function

Message Cause Solution

Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files.

Cannot detect original size. Place original again, then press the Start key.

Exceeded max. No. of results to display.

Max.:

You do not have the privileges to use this function.

The number of files exceeded the maximum number possible.

You have loaded paper of a size not shown on the paper size selector.

Search results have exceeded the max. displayable number.

The machine has not been set to allow you to use the function.

Reduce the number of files and send them again.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees. See “Placing Originals”, Copy/Document Server Reference.

Search again after changing the search conditions.

Contact the administrator.

Exceeded max. number of standby files.

Try again

after the current file is sent.

Exceeded time limit for LDAP server search. Check the server status.

The specified group contains some destination(s) that do not have access privileges. Do you want to select only the privileged destination(s)?

Cannot find the specified path. Please check the settings.

The maximum number of standby files was exceeded.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

The destination computer name or folder name is invalid.

There are 100 files waiting in the sending queue for e-mail, Scan to Folder, or delivery functions. Wait until files have been sent.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Settings]. See “System Settings”, General Settings Guide.

Check whether the computer name and the folder name for the destination are correct.

Page 86

Troubleshooting When Using the Scanner Function

Message Cause Solution

Exceeded max. number of alphanumeric characters for the path.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

Some of selected files are currently in use. They could not be deleted.

Cannot cancel sending all selected file(s). Certain file(s) are currently being sent.

The maximum number of specifiable alphanumeric characters in a path has been exceeded.

You have tried to delete files without the authority to do so.

You cannot delete a file which is waiting to be transmitted (“Waiting...” status displayed) or whose information is being changed with DeskTopBinder.

You cannot cancel a file currently being sent.

The maximum number of characters which can be entered for the path is 128. Check the number of character you entered, and then enter the path again. See “Transmission function”, Scanner Reference.

The files can be deleted by the file administrator. To delete a file which you are not authorized to delete, contact the administrator.

Cancel transmission (“Waiting...”status cleared) or the DeskTopBinder setting, and then delete the file.

You can only cancel files waiting to be sent. You cannot cancel files already sent or currently being sent, files that were sent but did not reach the destination, or files that have been canceled.

Selected file is currently in use. Cannot change file name.

Selected file is currently in use. Cannot change password.

Selected file is currently in use. Cannot change user name.

You cannot change the name of a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

You cannot change the password of a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

Change the file name after canceling delivery or completing editing.

Delete the password after canceling delivery or completing editing.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

Page 87

Messages Displayed When Using the Scanner Function

Message Cause Solution

Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status].

Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status].

Sender has not been specified.

Exceeded max. Email size. Sending E-mail has been cancelled. Check [Max. Email Size] in Scanner Features.

The correct Network settings are not made.

The entered user name or password was invalid.

The sender's name was not specified.

The maximum e-mail size has been exceeded.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [Yes (per Page)] or [Yes (per Max. Size)].

See “Send Settings”, General Settings Guide.

Sending the data has failed. The data will be resent later.

Transmission has failed. To check the current status, press [Scanned Files Status].

Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status].

A network error has occurred and a file was not sent correctly.

While a file was being sent, a network error occurred and the file could not be sent correctly.

Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination.

Wait until sending is retried automatically after the preset interval. If sending fails again, contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. If multiple files were sent, use the Scanned Files Status screen to check for which file the problem occurred.

Allocate sufficient space.

Page 88

Troubleshooting When Using the Scanner Function

Message Cause Solution

Output buffer is full. Sending the data has been cancelled. Please try again later.

Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?

Exceeded maximum number of file to store. Delete all unnecessary files.

Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable.

Too many jobs are in standby state, and sending was canceled.

The file being stored has exceeded the max. number of pages for one file.

Too many files are waiting to be delivered.

Retry sending after sending jobs in standby state completes.

Specify whether to use the data or not. Scan the pages that were not scanned and store them as a new file. See "Storing Files Using the Scanner Function" Scanner Reference.

Please try again after they have been delivered.

Exceeded max. number of files which can be used in Document Server at the same time.

Entered protection code for destination is incorrect. Please re-enter.

Entered user code is not correct.

Exceeded max. number of alphanumeric characters.

Authentication has failed.

The entered path is not correct. Please re-enter.

The maximum number of files that can be stored in the document server has been exceeded.

The correct protect destination code was not entered.

The entered user code is incorrect.

The maximum enterable number of alphanumeric characters has been exceeded.

The entered login user name or login password is incorrect.

The entered path format is incorrect.

Check the files stored by the other functions, and then delete unneeded files. See “Document Server”, Copy/Document Server Reference.

Make sure the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide.

Check the authentication setting, and then specify a correct user code.

Make sure the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Storage/Delivery Function”, Scanner Reference.

Check the login user name and login password. The machine is unable to authenticate. Contact an administrator.

Confirm the destination computer and the path, and then enter it again.

Page 89

Messages Displayed When Using the Scanner Function

Message Cause Solution

Captured file exceeded max. number of pages per file. Cannot send the scanned data.

Original is being scanned by another function. Please wait.

E-mail address entered is not correct. Please re-enter.

Memory is full. Scanning has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to delete.

The maximum number of pages per file has been exceeded.

The machine is using another function such as copying.

The entered e-mail address is incorrect.

Because there is not enough free hard disk space in the machine for delivering or sending by e-mail while storing in the Document Server, only some of the pages could be scanned.

Reduce the number of pages in the transmitted file, and then resend the file. See “Storage function”, Scanner Reference.

Retry scanning after the operation with the other function is completed.

Make sure the e-mail address is correct, and then enter it again.

Specify whether to use the data or not.

Memory is full. Cannot scan. The scanned data will be deleted.

Memory is full. Do you want to store scanned file?

No paper. Load paper of one of the following sizes, then press [Start Printing].

Because of insufficient hard disk space, the first page could not be scanned.

Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.

No paper is set in the specified paper tray.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution. See “Items for Specifying Scan Settings”, Scanner Reference.

• Delete unneeded stored files. See “Deleting a Stored File”, Scanner Reference.

Specify whether to use the data or not.

Load paper of the sizes listed in the message.

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Troubleshooting When Using the Scanner Function

Message Cause Solution

Exceeded max. data capacity.Check the scanning resolution, then reset original(s).

Exceeded max. data capacity.Check scanning resolution, then press Start key again.

Exceeded max. page capacity per file. Press

The scanned original exceeded maximum data capacity.

The scanned data exceeded maximum data capacity.

The number of scanned pages exceeded maximum page capacity.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and File Size”, Scanner Reference.

Select whether to send the data so far.

[Send] to send the scanned data, or press [Cancel] to delete.

When a Message Is Displayed on the Client Computer

This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

Invalid Winsock version. Please use version 1.1 or higher.

The name is already in use. Check the registered names.

A paper misfeed has occurred inside the ADF.

You are using an invalid version of Winsock.

You tried to register a name that is already in use.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

Install the operating system of the computer or copy Winsock from the operating system CD-ROM.

Use another name.

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Messages Displayed When Using the Scanner Function

Message Cause Solution

Cannot detect the paper size of the original. Specify the scanning size.

Cannot add any more scanning mode.

Cannot specify any more scanning area.

Call Service Please call your service representative.

Scanner is not available on the specified device.

The set original was misaligned.

The maximum number of registerable scan modes has been exceeded.

The maximum number of registerable scan areas has been exceeded.

An unrecoverable error has occurred in the machine.

The TWAIN scanner function cannot be used on this machine.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees.

The maximum number of modes that can be stored is 100. Delete unneeded modes.

The maximum number of scanning areas that can be stored is 100. Delete unneeded scanning area.

Call your service representative.

Contact your service representative.

Scanner is not available. Check the scanner connection status.

No response from the scanner.

Error has occurred in the scanner.

Fatal error has occurred in the scanner.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The machine is not connected to the network correctly.

The network is crowded. Wait for a while, and then try to recon-

The application-specified scan conditions have exceeded the setting range of the machine.

An unrecoverable error has occurred on the machine.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deselect the personal firewall function of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

Check whether the machine is connected to the network correctly.

nect.

Check whether the scanning settings made with the application exceed the setting range of the machine.

An unrecoverable error has occurred in the machine. Call your service representative.

Page 92

Troubleshooting When Using the Scanner Function

Message Cause Solution

Cannot connect to the scanner. Check the network Access Mask settings in User Tools.

Scanner is not ready. Check the scanner and the options.

Insufficient memory. Reduce the scanning area.

An access mask is set. Contact the network or scanner admin-

istrator.

The ADF cover is open. Check whether the ADF cover is closed.

Scanner memory is insufficient.

When a paper misfeed occurs in the machine during printing, scanning cannot be performed.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. See TWAIN Driver help.

The problem may be due to the following cause:

• Scanning cannot be performed if large values are set for brightness when using halftone or high resolution. See "Relationship between Resolution and Original Size", Scanner Reference.

After the misfed paper has been removed, proceed with scanning.

Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.

("XXX" and "YYY" indicate scanner names.)

Error has occurred in the scanner driver.

• The main power switch of the previously used scanner is not set to “On”.

• The machine is not connected to the network correctly.

An error has occurred in the driver.

• Check whether the main power switch of the scanner used for the previous scan is turned off.

Check the previously used scanner is

• connected to the network correctly.

• Cancel the Personal Firewall of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

• Select the scanner used for the previous scan.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

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Messages Displayed When Using the Scanner Function

Message Cause Solution

Communication error has occurred on the network.

Scanner is in use for other function. Please wait.

Insufficient memory. Close all other applications, then restart scanning.

No User Code is registered. Consult your system administrator.

Any of Login User Name, Login Password or Driver Encryption Key is incorrect.

A communication error has occurred on the network.

A function of the machine other than the scanner function is being used such as the copier function.

Memory is insufficient. • Close all the unnecessary applica-

Access is restricted with user codes.

The entered login user name, password, or driver encryption key was invalid.

Check whether the client computer can use the TCP/IP protocol.

Wait for a while and reconnect.

tions running on the client computer.

• Uninstall the TWAIN driver, and then reinstall it after restarting the computer.

Contact the administrator of the machine.

• Check the login user name, login password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

Page 94

Troubleshooting When Using the Scanner Function

Page 95

6. Adding Paper, Toner and

Staples

This chapter describes troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section describes what to do when paper runs out and needs reloading.

CAUTION:

• When loading paper, take care not to trap or injure your fingers.

Tray 1 use A4K paper exclusively. Load only A4K at all times.

Note

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading. ❒ If you want to load paper other then A4K paper in Tray 1, contact your serv-

ice representative.

❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,

About This Machine.

❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”,

Copy/Document Server Reference.

Loading Paper into Tray 1 (Tandem Tray)

The following procedure describes loading paper into Tray 1.

Important

❒ When paper loaded in the right side of Tray 1 runs out, paper on the left is

automatically shifted to the right. While the paper is moving, a message instructing you to wait appears. Do not pull out the tray at this time.

❒ For the right stack, align the right edge of the copy paper with the right edge

of the tray. For the left stack, align the left edge of the copy paper to the left edge of the tray.

❒ Tray 1 uses A4K paper. If you want to load paper other then A4K paper,

contact your service representative.

❒ Do not stack paper over the limit mark.

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Adding Paper, Toner and Staples

A Carefully pull out the paper tray until it stops.

ANS051S

B Square the paper and place it print side down.

• Whole tray pulled out

ANS052S

• Left half of the tray pulled out

ANS053S

C Carefully push the paper tray fully in.

Note

❒ You can load paper even while making copies from Tray 1. You can pull

out the left half of the tray while copying is in.

Page 97

Loading Paper

Loading Paper into Tray 2 and 3

The following procedure describes loading paper into Tray 2 and 3.

Important

❒ Various sizes of paper can be loaded in Tray 2 and 3 by adjusting the positions

of side fence and end fence.

❒ Check the paper edges are aligned at the right side.

❒ Do not stack paper over the limit mark.

A Carefully pull out the paper tray until it stops.

ANS054S

B Square the paper and load it print side down.

ANS055S

C Carefully push the paper tray fully in.

Note

❒ If you load a paper size that is not selected automatically, you will need to

specify the paper size with the control panel. Following paper sizes that are not selected automatically.

❒ The tray can hold up to 550 sheets.

Reference

p.94 “Changing the Paper Size”

p.96 “Changing to a Size that is Not Automatically Detected”

Page 98

Adding Paper, Toner and Staples

Loading Paper into the Large Capacity Tray (LCT)

The following procedure describes loading paper into the large capacity tray (LCT).

Important

❒ The LCT loads A4K, B5K, 81/2 × 11K paper.

❒ Align the paper neatly and press its edge to the right and left plate. Poorly

loaded paper causes misfeeds.

❒ Check that the paper edges are aligned at the left side.

❒ Do not stack paper over the limit mark.

A Open the top cover of the large capacity tray (LCT).

ANS031S

B Load the paper in the tray along the edge on the left.

ANS032S

Page 99

C Press the {Down} key.

The key blinks while the bottom plate is moving down.

ANS033S

Loading Paper

D Load paper by repeating steps

and C.

E Close the top cover of the large capacity tray (LCT).

Note

❒ The tray can hold up to 4,000 sheets.

Loading Paper in the Interposer

The following procedure describes loading paper into the interposer.

Important

❒ Load paper on the side already printed (the front side). If you are using the

Booklet Finisher (Saddle Stitch), load sheets print side down.

❒ Load paper in the interposer in the same orientation as paper in the paper

tray.

❒ The staple or punching location will be on the left side of the paper, when you

are facing the machine.

❒ Do not place anything on top of or leave documents on the sensor. This may

lead to the paper size not being correctly scanned or paper jams.

❒ When using the Z-fold function, the paper in the interposer must be of the

same size as the prints after they have been Z-folded. If the paper in the interposer is larger than the Z-folded sheets, a misfeed might occur.

Page 100

Adding Paper, Toner and Staples

A Load paper orderly.

AMS056S

B Adjust the side fence to the paper size.

AMS057S

Note

❒ To set the paper in the interposer, align the orientation of originals in the

ADF as shown below.

ANR026S

Ricoh AFICIO MP 6000, AFICIO MP 8000, AFICIO MP 7000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes:

Caution:

Power Source

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

1. When the Machine Does Not Operate As Wanted

Indicators

Panel Tone

Checking Machine Status and Settings

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job Is Not Performed

Messages Displayed When Using the Copy/Document Server Function

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

Display During Connect Copy

If Connect Copy Is Canceled

If You Cannot Exit from Connect Copy

When Memory Is Full

Adjusting the Volume

Messages Displayed When Using the Facsimile Function

When You Cannot Send or Receive Fax Messages as Wanted

When Memory Is Full

When an Error Report Is Printed

Turning Off the Main Power / In the Event of Power Failure

When an Error Occurs Using Internet Fax

Error Mail Notification

Error Report (E-Mail)

Server-Generated Error E-mail

When You Cannot Connect to the USB Interface

Messages Displayed When Installing the Printer Driver

Windows 2000

Windows XP, Windows Server 2003

Windows Vista

Messages Displayed When Using the Printer Function

Status Messages

Messages Displayed on the Control Panel When Using the Printer Function

Messages Printed on the Error Logs or Reports

Checking the Error Log

When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

When the machine is connected to the computer using the interface cable

Other Printing Problems

When Scan Results Are Not As Expected

When You Cannot Send Scanned Files

When Stored Files Cannot Be Accessed

When You Cannot Browse the Network to Send a Scan file

When the TWAIN Driver Cannot Be Started

When Stored Files Cannot Be Edited

When the Network Delivery Function Cannot Be Used

Operations Are Not Possible When Messages Are Displayed

Messages Displayed When Using the Scanner Function

When a Message Is Displayed on the Control Panel

When a Message Is Displayed on the Client Computer

Loading Paper

Loading Paper into Tray 1 (Tandem Tray)

Loading Paper into Tray 2 and 3

Loading Paper into the Large Capacity Tray (LCT)

Loading Paper in the Interposer