Ricoh Aficio C2500 Operation Manual

Operating Instructions

Troubleshooting

When the Machine Does Not Operate as Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper, Toner and Staples

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its

completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes

Some illustrations in this manual might be slightly different from the machine. Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 12A or more. Please be sure to connect the power cord to a power source as shown above. For details about power

source, see p.119 “Power Connection”.

Trademarks

Microsoft

, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the

United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript

and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh

Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows:

• The product name of Windows

• The product names of Windows

95 is Microsoft® Windows® 95

98 is Microsoft® Windows® 98

Me is Microsoft® Windows® Millennium Edition (Windows Me)

2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional

• The product names of Windows

XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition

• The product names of Windows Server

2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition

• The product names of Windows

NT are as follows: Microsoft® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy/ Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols ..................................................................................................................... 1

1. When the Machine Does Not Operate as Wanted

Indicators................................................................................................................3

Checking Machine Status and Settings...............................................................4

When an Indicator to the Right of a Function Key is Lit ....................................7

When You Have Problems Operating the Machine.............................................8

When a Job is Not Performed.............................................................................13

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................17

When You Cannot Make Clear Copies ............................................................... 20

When You Cannot Make Copies as Wanted ......................................................22

When Memory is Full ............................................................................................... 25

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume..........................................................................................27

When a Message Appears...................................................................................30

When You Cannot Send or Receive Fax Messages as Wanted.......................37

When Memory is Full ............................................................................................... 41

If an Error Report is Printed................................................................................42

Turning Off the Main Power / In the Event of Power Failure............................43

When an Error Occurs Using Internet Fax ........................................................44

Error Mail Notification...............................................................................................44

Error Report (E-Mail)................................................................................................44

Server-Generated Error E-mail ................................................................................44

4. Troubleshooting When Using the Printer Function

When a Message Appears during Installation of the Printer Driver................45

Windows 95/98/Me...................................................................................................45

Windows 2000..........................................................................................................46

Windows XP, Windows Server 2003........................................................................46

Windows NT 4.0.......................................................................................................47

If USB Connection Fails ......................................................................................48

When a Message appears ...................................................................................49

Status Messages......................................................................................................49

Alert Messages ........................................................................................................50

Checking the Error Log ............................................................................................51

When You Cannot Print.......................................................................................52

Other Printing Problems ..................................................................................... 55

When PictBridge Printing Does Not Work.........................................................63

iii

5. Troubleshooting When Using the Scanner Function

When Scanning is Not Done as Expected ......................................................... 65

When You Cannot Send Scanned Files.............................................................66

When Stored Files Cannot be Accessed ................................................................. 66

When You Cannot Browse the Network to Send a Scanned File ............................66

When the TWAIN Driver Cannot be Started ............................................................66

When Stored Files Cannot be Edited.......................................................................67

When the Network Delivery Function Cannot be Used ............................................67

Operations are Not Possible When Messages Appear ............................................ 67

When a Message is Displayed............................................................................68

When a Message is Displayed on the Control Panel...............................................68

When a Message is Displayed on the Client Computer...........................................75

6. Adding Paper, Toner and Staples

Loading Paper......................................................................................................79

Loading Paper into the Paper Trays ........................................................................79

Loading Paper into the Large Capacity Tray............................................................ 81

Changing the Paper Size.....................................................................................83

Changing the Paper Size in the Paper Tray.............................................................83

Adding Toner........................................................................................................89

Inserting Toner .........................................................................................................90

Sending Fax Messages When Toner Has Run Out .................................................91

Used Toner ..............................................................................................................91

Maintenance .........................................................................................................92

Adjusting the Color Registration...............................................................................92

Auto Color Calibration ..............................................................................................94

Adding Staples.....................................................................................................96

Booklet Finisher .......................................................................................................97

500-sheet Finisher ...................................................................................................98

1000-sheet Finisher .................................................................................................99

Replacing the Stamp Cartridge ........................................................................ 100

7. Clearing Misfeeds

Removing Jammed Paper .................................................................................103

Locating Jammed Paper ........................................................................................104

Removing Jammed Paper...................................................................................... 105

Removing Jammed Staples ..............................................................................111

Booklet Finisher .....................................................................................................111

500-sheet Finisher .................................................................................................112

1000-sheet Finisher ...............................................................................................113

Removing Punch Waste ....................................................................................114

Booklet Finisher .....................................................................................................114

8. Remarks

Where to Put Your Machine ..............................................................................117

Machine Environment ............................................................................................ 117

Moving....................................................................................................................118

Power Connection..................................................................................................119

Access to the Machine...........................................................................................120

Maintaining Your Machine ................................................................................ 121

Cleaning the Exposure Glass.................................................................................121

Cleaning the Exposure Glass Cover ...................................................................... 122

Cleaning the Auto Document Feeder.....................................................................122

Cleaning the Dustproof Glass ................................................................................ 123

INDEX....................................................................................................... 125

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

1. When the Machine Does Not Operate as Wanted

This section explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs. See p.103 “Removing

Jammed Paper”.

B: Add Paper indicator Appears when paper-out condition occurrs. See p.79

“Loading Paper”.

D: Add Toner indicator Appears when toner runs out. See p.89 “Adding Toner”.

d: Add Staple indicator Appears when staples run out. See p.111 “Removing

Jammed Staples”.

y: Empty Hole Punch Receptacle indicator

Appears when punch Receptacle Full. See p.114 “Removing Punch Waste”.

When the Machine Does Not Operate as Wanted

Checking Machine Status and Settings

You can check the machine's system status.

❖ Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Toner]

Displays the amount of remaining toner.

• [No Staples]

Displays the amount of remaining staples.

• [Punch Receptacle Full]

Displays whether the hole punch receptacle is full.

• [Paper Tray]

Displays the paper type and size loaded in the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays state of and solutions for paper jams.

• [Cover Open]

Indicates whether the front cover, duplex unit, etc, is open.

❖ Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

• [HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

• [Print Job(s)]

Displays the number of jobs for Hold print/Saved print/Locked print/Sample print.

• [Fax TX / RX File(s)]

Displays the number of TX standby files, Print memory lock files, and Reception print files stored in the hard disk drive.

• [Memory Erase Status]

Displays the status of memory data.

Checking Machine Status and Settings

❖ Machine Address Info

You can check the following items under [Machine Address Info]:

• [Fax No.]

Displays the machine's fax number.

• [H.323 Own Fax No.]

Displays the machine's alias telephone number.

• [SIP User Name]

Displays the machine's SIP user name.

• [Fax E-mail Account]

Displays the machine's fax e-mail account.

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

❖ Inquiry

You can check the following items under [Inquiry]:

• [Machine Repairs]

Displays the machine number and contact number that are required for service.

• [Sales Representative]

Displays your sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, transmission stamps, etc, used by the machine.

A On the control panel, press [System Status] on the control panel.

When the Machine Does Not Operate as Wanted

B Press each tab and check its contents.

C After checking the information, press[Exit].

The previous screen returns.

Note

❒ [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear

only when these errors occur.

❒ For details about how to locate and remove misfeeds, see “Checking

Jammed Paper” or “Removing Jammed Paper”.

Reference

p.104 “Locating Jammed Paper”.

p.103 “Removing Jammed Paper”.

When an Indicator to the Right of a Function Key is Lit

When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.

Problem Cause Solution

Documents and reports do not print out.

An error has occurred. The function whose indicator is

The machine is unable to connect to the network.

The paper output tray is full. Remove the paper from the tray.

There is no copy paper left. Add more paper. See p.79 “Load-

ing Paper”.

Record the code number shown

lit is defective.

A network error has occurred. • Check the displayed message

in the display and contact your service representative. See “When a Message displayed” of each chapter.

You can use other functions normally.

and take an appropriate action. See “When a Message displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Reference

p.17 “Troubleshooting When Using the Copy Function”.

p.27 “Troubleshooting When Using the Facsimile Function”.

p.45 “Troubleshooting When Using the Printer Function”.

p.65 “Troubleshooting When Using the Scanner Function”.

When the Machine Does Not Operate as Wanted

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem Cause Solution

Please wait.” ap-

“ pears.

Please wait.” ap-

“ pears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed,but the User Tools menu has items missing.

This message appears when you turn on the operation switch.

This message appears when you change the toner cartridge.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait for the machine to get ready.

Wait a little longer.

The display is off. The screen contrast knob is

turned to the dark position.

The display is off. The machine is in Energy Saver

mode.

The display is off. The operation switch is turned

off.

Nothing happens when the operation switch is turned on.

Memory is full.

“

Do you want to store scanned file?

” appears.

The main power switch is turned off.

The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.

Set the screen contrast knob to the light position to see the display panel properly. See “Control Panel”,About This Machine.

Press the {Energy Saver} key to cancel Energy Saver Mode. mode.

Turn on the operation switch.

Turn on the main power switch.

• Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File].

• Press [No] if you are not storing pages that have been scanned. Delete unnecessary files with [Delete File].

When You Have Problems Operating the Machine

Problem Cause Solution

The main power indicator continues blinking and does not turn off when pressed.

“

Self check-

ing...

Original images are printed on the reverse side of the paper.

” appears.

This occurs in the following cases:

• The exposure glass cover or ADF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

• The dial-in function is being used when the facsimile unit is installed.

The machine is performing image adjustment operations.

You may have loaded the paper incorrectly.

Close the exposure glass cover or ADF, and check if the machine is communicating with a computer.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

Load paper correctly. Place paper in the paper tray with the print side up. Load paper into the bypass tray with the print side down. See p.82 “OrientationFixed Paper or Two-Sided Paper”.

Misfeeds occur frequently.

The tray's side fences may not be locked.

The tray's end fence may not be set properly.

Paper of undetectable size has been loaded.

There is a foreign object on the finisher tray.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• Check the side fences are locked. See p.83 “Changing the Paper Size”.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• Check the end fence is set properly. See p.83 “Changing the Paper Size”.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• When loading the paper of undetectable size, specify the paper size in “Tray Paper Size”. See “Paper Size: Tray14”,General Settings Guide and “Copy Paper”,About This Machine.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• Do not place anything on the finisher tray. It may cause a paper jam.

When the Machine Does Not Operate as Wanted

Problem Cause Solution

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

You do not have

“

the privileges to use this function.

played.

” is dis-

• When a misfeed message appears, it remains until you open and close the cover as required.

Paper is still jammed in the tray.

•

You cannot use paper in the bypass tray for duplex printing.

[1 Sided Copy] is selected for Paper Type: Tray 1-4.

You cannot select duplex printing if the paper type is set to [OHP], [Thin Paper], [Thick Paper 2] or [Thick Paper 3].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The use of the function is restricted to authenticated users only.

Clear misfed paper, and then open and close the front cover. see p.103 “Clearing Misfeeds”.

For duplex printing, select Tray 1-4 in copier mode or with the printer driver.

Select [2 Sided Copy] for Paper Type: Tray 1-4. See “Paper Size: Tray1-4”, General Settings Guide.

Select a paper type that allows duplex printing. See “Paper Size: Tray 1-4”, General Settings Guide.

Enter the user code (up to eight digits), and then press {q}.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Contact the administrator.

“

You do not have

the privileges

This user code is not allowed to use the function selected.

to use this function.

ues to be displayed even though you have entered a valid user code.

Authentication failed. The entered login user name or

Authentication failed. The machine cannot perform au-

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

” contin-

thentication.

You have tried to delete files without the authority to do so.

Press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press {Energy Saver} only after printing has fin- ished.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

When You Have Problems Operating the Machine

❖ Document Server

Problem Cause Solution

“

Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?

pears.

You forgot your password.

You cannot find out what is stored in a file.

” ap-

The number of scanned pages exceeds the capacity per file of the Document Server.

You cannot access a protected file without entering the password.

You may not be able to ascertain the contents of a file simply from the file name.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Document Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See “Delete All Files in Document Server”, General Settings Guide.

You can switch the Select File screen between [List] and [Thumb- nail] display to check the contents of the file. In list display, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See “Checking the Details of a Stored Document”, Copy/Document Server Reference.

Memory frequently becomes full.

The document server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

When the Machine Does Not Operate as Wanted

Problem Cause Solution

You want to check print quality before making a large print run.

Original is be-

“

ing scanned by another function. Please wait.

“

” appears.

Cannot display preview of this page.

you can not check the thumb nail image.

” appears, and

You can print a single copy without specifying the setting again.

Copier or Scanner function is in use.

The image data may have been corrupted.

Check print quality by printing out only the first set using the {Sample Copy} key.

To cancel a job in progress, first press [Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message “[Stop] key was pressed. Stop printing?” appears, press [Stop].

Pressing [Exit] displays the preview screen without a thumbnail.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

When a Job is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, facsimile, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

❖ Function Compatibility

The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide. |: Simultaneous operations are possible. $: Operation is enabled when the relevant function key is pressed and remote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→: Operation is performed automatically once the preceding operation ends. ×: The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

When the Machine Does Not Operate as Wanted

Mode after you select Copy

Mode before you select

Copy Operations for

Copying Stapling

Sort

Interrupt Copying

Facsimile Transmission Oper-

Printer Data Reception

Scanner Operations for

TWAIN Scanning

Operations for Copying

Copying

ation/Manual Reception Operation

Scanning an original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received Data

Reception

Printing

Stapling

scanning

Scanning

Facsimile Printer

Copying

Transmission

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

Interrupt Copying

Operations for Copying

Stapling

Sort

Operations for Copying

Reception

Memory Transmission

Immediate Transmission

Memory Reception

Scanner

TWAIN

Document Server

Data Reception

Printing Received Data

Printing

Stapling

Operations for Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

DeskTopBinder

Printing from Document Server

Sending a Facsimile from Document Server

××× $$| $|||||$$$$$$|||

*1 → *1 → *1

| $

||||→ $$

| $

|||||$$

× $$

*2 | *4

||||

*4 | *4

××××| × ||||| ×××|||

××××| × | → | →→ ×××→| →

$$$ ××| × |||||$$$$$$|||

ЧЧЧЧЧЧЧ| × |||||$$

||||||||

*3 | *3 | *3 | *7

ЧЧЧЧЧЧЧ|

||||||||

*3 | *3 | *3 | *7

||||||||

× |

||||||||||→ |

||||$$

||||||||||||

× ||||| |||||||

××××|||

××××| → |

|||||||||||→→→|| ||||||| ||| |||||||→→|| |||||||

| → |

|||||||→→|| ||||

*4 | *4

$$$ $$$$|||||×× $$$||||

$$$

| $

|||||×× × $$

||||

ЧЧЧЧЧЧЧЧЧ|||||ЧЧЧЧЧ||||

Web Document Server

Printing

When a Job is Not Performed

Mode after you select Copy

Mode before you select

Document Server

DeskTopBinder Printing from

Web Document Server

Simultaneous operations are only possible after the preceding job documents are all scanned and the {NextJob} key appears.

You can scan a document after the preceding job documents are all scanned.

Operation is possible when extra lines are added.

During stapling, printing automatically starts after the current job.

Stapling is not available.

Simultaneous operation become possible after you press the {NextJob} key.

During parallel reception, any subsequent job is suspended until the receptions

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Document Server

Sending a Facsimile from Document Server

Printing

Operations for Copying

Stapling

$$$ $$| $ |||||$$$×××|||

$×× $ × | × |||||$$

$|| |

||||||

|||||||||||||||||||||→ |

||||||

Facsimile Printer

Copying

Transmission

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

Memory Transmission

Interrupt Copying

Sort

Operations for Copying

||||||||||||

|||||||||||||||||

Immediate Transmission

Reception

Memory Reception

Scanner

TWAIN

Document Server

Data Reception

Printing Received Data

Printing

Stapling

Operations for Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

××××|||

*6 | *6 | *6

are completed.

DeskTopBinder

Printing from Document Server

Sending a Facsimile from Document Server

|||

Web Document Server

Printing

When the Machine Does Not Operate as Wanted

Note

❒ Stapling cannot be used at the same time for multiple functions.

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “Print Priority”, General Settings Guide.

❒ When Booklet Finisher, 500-sheet Finisher or 1000-sheet Finisher is installed

on the machine, you can specify the output tray where documents are delivered. See “Output tray settings”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

2. Troubleshooting When Using the Copy Function

This section explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Cannot detect original size.

Check original orientation.

Check paper size.

Rotate Sort is not available with this paper size.

Cannot punch this paper size.

Improper original is placed. Select paper manually, not in

Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See “Sizes difficult to detect”, Copy/Document Server Reference.

Improper original is placed. Place the original on the exposure

glass. See “Placing Originals on the Exposure Glass” and “Sizes difficult to detect”, Copy/Document Server Reference.

Original is not placed. Place your originals.

Original is not placed in a proper orientation.

Improper paper size is set. If you press the {Start} key, copy

A size of paper for which Rotate Sort is not available is selected.

The Punch function cannot be used with paper size selected.

Change the orientation of the original.

will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy/Document Server Reference.

The following paper sizes are available for Punch mode: A3L, B4L, A4KL, B5KL, A5K,

11”×17”L, Legal(8 Letter(8 Half Letter (5 Excecutive (7

F/GL (8”×13”)K, Foolscap (8”×13”)L,

Folio (8 16K

/2”×11”)KL,

/4”×13”)L ,8KL,

. Select one of these sizes.

/2”×14”)L,

/2”×81/2”),

/4”×101/2”)KL,

Troubleshooting When Using the Copy Function

Message Cause Solution

Stapling capacity exceeded.

Cannot staple paper of this size.

Duplex is not available with this paper size.

Maximum number of sets is nn.

(A figure is placed at n.)

The number of sheets per set is over the staple capacity.

The Staple function cannot be used with paper size selected.

A paper size not available in Duplex mode has been selected.

The number of copies exceeds the maximum copy quantity.

Check the stapler capacity. See “Supplementary Informations”, Copy/Document Server Reference.

Select a paper size that can be used in Staple mode. See “Supplementary Informations”, Copy/Document Server Reference.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5K,

11”×17”L, Legal(8 Letter(8 ter (5 (7

(8”×13”)K, Foolscap(8”×13”)L, Folio(8

16KKL. Select one of these sizes.

You can change the maximum copy quantity. See “Max. Number of Sets”, General Settings Guide.

/2”×11”)LK,Half Let-

/2”×81/2”)L,Excecutive

/4”×101/2”)KL,F/GL

/4”×13”)L, 8KL,

/2”×11”)L,

File being stored exceeded max. number of pages per file. Copying will be stopped.

Magazine or Booklet mode is not available due to mixed image mode.

Orig. is being scanned by another function. Please wait.

You do not have the privileges to use this function.

The scanned originals have too many pages to store as one document.

You selected the Magazine or Booklet function for originals scanned using different functions, such as copy and printer.

Document Server or Scanner function is in use.

This user code is not allowed to use the function selected.

Press [Exit], and then store again with an appropriate number of pages.

Make sure originals for the Magazine or Booklet function are scanned using the same function.

To cancel the job in process, press

[Exit], and then press the {Docu- ment Server} or {Scanner} key.

Next, press the {Clear/Stop} key. When the message “

The Clear / Stop key was pressed. Are you sure you want to stop scanning?

pears, press [Cancel].

Contact the administrator.

” ap-

Message Cause Solution

When a Message Appears

You do not have the privileges to use this function.

Authentication has failed.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

This user code is not allowed to use the function selected.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

If the message continues to be displayed and you cannot switch the screen, press the {Energy Sav- er} key. Confirm that the display goes off, and then press the {Ener- gy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press {Energy Saver} only after printing has finished.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Please wait.

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Reference

p.8 “When You Have Problems Operating the Machine”

Troubleshooting When Using the Copy Function

When You Cannot Make Clear Copies

This section explains likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too high. Adjust the image density. See

“Adjusting Copy Image Density”, Copy/Document Server Reference.

Copies appear dirty. Auto Image Density is not select-

ed.

The reverse side of an original image is copied.

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Image density is too high. Adjust the image density. See

Auto Image Density is not selected.

Image density is too high. Adjust the image density. See

The exposure glass, scanning glass, or ADF is dirty.

Adjust the auto density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

“Adjusting Copy Image Density”, Copy/Document Server Reference.

Adjust the auto density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

“Adjusting Copy Image Density”, Copy/Document Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Clean them. See p.121 “Maintaining Your Machine”.

The same copy area is dirty whenever making copies.

Copies are too light. Image density is too light. Adjust the image density. See

Copies are too light. A light copy may result when

Copies are too light. Toner cartridge is almost empty. Add toner. See p.89 “Adding

[Original Type Select] is set to [Text / Photo], and an original with text

and photographs that can hardly be distinguished from each other is loaded.

you use damp or rough grain paper.

Press [Others], select [Generation Copy], and then begin copying. See “Generation Copy”, Copy/Document Server Reference.

“Adjusting Copy Image Density”, Copy/Document Server Reference.

Use the recommended paper. See “Copy Paper”, About This Machine.

Contact your service representative.

Toner”.

When You Cannot Make Clear Copies

Problem Cause Solution

Copies are too light. The paper is damp. Use paper that has been stored in

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Parts of images are not copied.

Images appear only partially colored.

Colored lines appear. The exposure glass or scanning

White lines appear. The exposure glass or scanning

White lines appear. When D is blinking, toner is be-

Copies are blank. The original is not set correctly. When using the exposure glass,

A moiré pattern is produced on copies.

The original is not set correctly. Set originals correctly. See “Plac-

ing Originals”, Copy/Document Server Reference.

The correct paper size is not selected.

The paper is damp. Use paper that has been stored in

glass is dirty.

ginning to run out.

Your original has a dot pattern image or many lines.

Select the proper paper size.

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Clean them. See p.121 “Maintaining Your Machine”.

Add toner. See p.89 “Adding Toner”.

face the originals down. When using the ADF, face them up.

Place the original on the exposure glass at a slight angle.

Black spots appear on the copy of a photographic print.

Because of high humidity, the photographic print has stuck to the exposure glass.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency

on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the expo-

sure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or auto-document feeder (ADF) open when copying.

Troubleshooting When Using the Copy Function

When You Cannot Make Copies as Wanted

This section explains likely causes of and possible solutions for unclear copies.

❖ Basic

Problem Cause Solution

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp. Use paper that has been stored in

The paper is too thick or too thin. Use recommended paper. See

The copy paper is wrinkled or has been folded/creased.

Printed paper is being used. Use recommended paper. Do not

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

“Copy Paper”, About This Machine.

Use recommended paper.Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

use paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Copies are not stapled. There are jammed staples in the

Copies are not stapled. The number of copies exceeds the

Copies are not stapled. Copy paper is curled. Turn the copy paper over in the

The paper is damp. Use paper that has been stored in

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

The paper is too thin. Use recommended paper. See

“Copy Paper”, About This Machine.

Remove jammed staples. See

stapler.

capacity of the stapler.

p.111 “Removing Jammed Staples”.

Check the stapler capacity. See “Supplementary Informations”, Copy/Document Server Reference.

tray.

+ 106 hidden pages

Ricoh Aficio C2500 Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes

Caution:

Power Source

Trademarks

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

1. When the Machine Does Not Operate as Wanted

Indicators

Checking Machine Status and Settings

When an Indicator to the Right of a Function Key is Lit

When You Have Problems Operating the Machine

When a Job is Not Performed

2. Troubleshooting When Using the Copy Function

When a Message Appears

When You Cannot Make Clear Copies

When You Cannot Make Copies as Wanted