Ricoh A741 User Manual

RICOH GROUP COMPANIES

A741

Controller

Print Server Manual

Introduction

The A741 Repro System Print Server is a sophisticated option which will turn a RICOH A741 large format printer into a plotter and scanner. Although not a complex device, the A741 Repro System solution is very versatile.

This document is intended to assist in the installation and configuration of the A741 Repro system.

It contains a wealth of information and experience. With the information contained in this manual it will be possible to successfully install the A741 Repro controller and provide first-line support.

Table of Contents

1 SPECIFICATIONS .............................................................................................. 1

1.1 A741

1.2 A741 R

1.2.1 File Formats................................................................................................................1

1.2.2 Operating System(s)...................................................................................................1

1.2.3 Printer Drivers.............................................................................................................2

1.3 A741 R

1.4 A741 R

1.5 A741 R

1.6 O

1.7 M

SPECIFICATIONS (BASIC

EPRO SPECIFICATIONS

EPRO FUNCTIONS (PRINTING EPRO FUNCTIONS (SCANNING

EPRO FUNCTIONS (MANAGEMENT PTIONS INIMUM

....................................................................................................3

SPECIFICATIONS (SERVER ONLY

).....................................................................1

.....................................................................1

) ...........................................................2

)..........................................................2

) ....................................................2

)..............................................3

2 INSTALLATION .................................................................................................. 5

2.1 EPROM

2.2 N

2.3 A741

2.4 PC S

2.5 PCI

2.6 S

IZE OF PAGING FILE

2.7 PC

2.8 A741 R

2.8.1 A741 Repro System Software installation..................................................................8

2.8.2 How to switch the A741 Repro System to a different language?...............................9

2.8.3 How do I de-install the A741 Repro System program?............................................10

2.9 PC

REPLACEMENT ULATIONS

SIM

INTERNAL CABLING

PECIFICATIONS

CARD INSTALLATION

..............................................................................5

.....................................................................................5

.............................................................................6

....................................................................................6

..............................................................................6

....................................................................................7

BIOS SETTING

EPRO SOFTWARE INSTALLATION

NETWORKING

........................................................................................7

......................................................................................11

........................................................8

3 FUNCTIONAL BLOCK DIAGRAM OF A741 REPRO SYSTEM....................... 13

4 TROUBLE-SHOOTING..................................................................................... 15

4.1 G

4.2 S

4.3 P

4.4 D

4.5 S

4.6

4.7 U

4.8 C

ENERAL

IGNS OF PROBLEMS ROBLEM LISTING ETAILED CORRECTIVE ACTIONS

4.4.1 Check the operation of the network..........................................................................16

4.4.2 Make sure the operator of the A741 Repro System has 'Administrator' rights ........16

4.4.3 Select the correct PCI slot for the A741 Repro System card...................................16

4.4.4 Each time I re-boot the Server PC, rfxServer will not start.......................................17

TARTING (STOPPING

RFXSERVER WILL NOT START

SE OF THE EVENT LOG ANNOT MAXIMIZE CLIENT WINDOW

..................................................................................................15

.................................................................................15

......................................................................................15

.................................................................16

ITTLEBEAR DRIVER AND RFXSERVER

) L

........................17

......................................................................18

.............................................................................19

............................................................19

4.9 LBTEST..................................................................................................21

4.9.1 Starting the LBTEST program..................................................................................21

Print Server Manual i A741

4.9.2 Press button on card ................................................................................................21

4.9.3 Test Selection...........................................................................................................22

4.9.4 Test command – B(utton).........................................................................................22

4.9.5 Test command – P(rint)............................................................................................22

4.9.6 Test command – F(ifo) .............................................................................................22

4.9.7 Re-starting or stopping the Littlebear driver and rfxServer ......................................22

5 INSTALLING / USING NETWORK CLIENTS................................................... 23

5.1 G

5.2 A741 R

5.3 I

5.4 I

5.5 M

5.6 V

ENERAL

NSTALLING THE REPRO SYTEM FROM NSTALLING THE REMOTE CLIENT SYSTEM ON REMOTE

ULTIPLE REMOTE CLIENTS

IEW THE STATUS OF A REMOTE

..................................................................................................23

EPRO SERVER PREPARATION

..........................................................23

CD-ROM..........................................23

.......................................................................24

A741

PRINTER

...........................................25

PC’S.........................24

6 DIRECT PRINTING FROM AUTOCAD............................................................. 27

7 A741 REPRO PROGRAM................................................................................. 29

7.1 I

7.2 S

7.3 S

7.4 I

7.5 U

7.6 U

NTRODUCTION

ETTING PROGRAM OPTIONS ETTING PROGRAM DEFAULTS

MPORTING DOCUMENTS, HOW ARE THEY PROCESSED

SE OF PENSETS SE OF STAMPS

..........................................................................................29

......................................................................29

....................................................................30

.......................................................................................31

........................................................................................31

?................................30

8 FREQUENTLY ASKED QUESTIONS: GENERAL........................................... 33

8.1 W

8.2 W

ERVER

8.3 C

8.4 C

AN I USE THE AN I USE AN EXISTING

8.5 W

8.6 W

8.7 W

8.8 W

8.9 W

8.10 W

8.11 IF I

HAT IS THE PURPOSE OF THE XI HAT ARE THE MINIMUM SPECIFICATIONS FOR THE

REPRO S

?..........................................................................................................33

A741 P

HICH SOFTWARE IS BUNDLED WITH HAT IS THE DIFFERENCE BETWEEN PRINTING AND PLOTTING HAT IS THE DIFFERENCE BETWEEN RASTER AND VECTOR FILES (FORMATS HAT IS RASTERISING HAT IS VECTORISING HICH VECTORISE PROGRAMS CAN YOU RECOMMEND

WANT TO SCALE AN IMAGE WHICH FORMAT WILL GIVE THE BEST RESULTS

RINT SERVER FOR OTHER JOBS AS WELL

FROM THE CUSTOMER

A741 R

? .............................................................................34

?.............................................................................35

YSTEM PRINT SERVER

A741 R

EPRO SYSTEM PRINT

?...........33

?..................33

? .....................................33

EPRO SYSTEM

?.......................33

?.....................34

? ................................35

)..34

?35

9 FREQUENTLY ASKED QUESTIONS: A741 REPRO SYSTEM OVERVIEW .. 37

9.1 N

9.2 W

9.3 C S

A741 ii Print Server Manual

ETWORK BLOCK DIAGRAM

HICH ITEMS ARE INCLUDED IN THE

AN I USE ANY EXISTING

YSTEM PRINT SERVER

........................................................................37

EPRO SYSTEM

PC?...................38

A741 R

EPRO

A741

A741 R

IN COMBINATION WITH THE

?...................................................................................38

10 FREQUENTLY ASKED QUESTIONS: PRINTING/PLOTTING ........................ 39

10.1 F

10.2 W

10.3 C

10.4 I S

10.5 C

10.6 C

10.7 W

10.8 W

10.9 C

10.10 C

10.11 C

10.12 W

10.13 C

10.14 C

10.15 C

ROM WHICH PROGRAMS CAN I PRINT

HICH PRINTER DRIVERS ARE AVAILABLE

AN WE PRINT GRAYSCALES WITH THE

F MY PROGRAM/OPERATING SYSTEM DOES NOT SUPPORT THE

YSTEM

(A741)

AN WE PRINT FROM AN WE SUBMIT PRINTJOBS VIA E-MAIL

HICH EMULATION'S & FILE FORMATS DO WE SUPPORT HAT PRINT PROPERTIES CAN I SELECT BEFORE THE DOCUMENT IS PRINTED

AN WE PRINT MULTIPLE DOCUMENTS

AN WE DO GROUP OR SET PRINTING AN WE ADD INFORMATION (TEXT) TO EACH PRINTED DOCUMENT

HAT IS A PENSET AN WE DEFINE CUSTOM PEN SETS AN WE OVERRIDE PENSETS IN A PLOT AN WE HANDLE

PRINTER, CAN I STILL PRINT/PLOT

UNIX

OR MACINTOSH SYSTEMS

? ...............................................................................41

OCE .RCH

? .......................................................39

?..................................................39

A741 R

EPRO SYSTEM

?.............................................39

?......................................................39

?.......................................................40

?.....................................................41

?........................................................41

?...................................................41

JOBS

?........................................................41

?.....................39

A741 R

EPRO

?................................39

?..............................39

?40

? .............41

11 FREQUENTLY ASKED QUESTIONS: IMAGE VIEWING/HANDLING............. 43

11.1 C

11.2 C

11.3 W

AN WE PREVIEW THE DOCUMENT BEFORE PLOTTING/PRINTING AN WE MODIFY THE IMAGE BEFORE IT WILL BE PRINTED

HICH IMAGE HANDLING OPTIONS DOES

A741 R

EPRO HAVE

?.............................43

?.......................43

?...................43

12 FREQUENTLY ASKED QUESTIONS: NETWORK.......................................... 45

12.1 C

12.2 C

12.3 W

12.4 C

12.5 W

ON A NETWORK

12.6 H

12.7 MY,

THE

12.8 H

12.9 W

12.10 W S

12.11 A P

12.12 H

CONFIGURATION WITH NO NETWORK

AN WE PRINT VIA A NETWORK AN WE PRINT FROM

HICH NETWORKS & PROTOCOLS CAN WE USE

AN WE SUBMIT PRINT JOBS VIA E-MAIL

HAT IS CREATED WHEN THE RICOH CONTROLLER AND

UNIX

? .................................................................45

OR MACINTOSH SYSTEMS

?................................45

?..........................................45

?.....................................................45

A741

ARE INSTALLED

?................................................................................................45

OW ARE THE

REMOTE NETWORK

A741

PRINT DRIVERS LOADED FOR THE REMOTE CLIENT

WITH

SOFTWARE LOADED CANNOT PRINT TO

CAD

PC?.45

A741. WHY?..............................................................................................46

OW ARE LICENSES CONFIGURED FOR THE

HAT PROTOCOLS ARE COMPATIBLE WITH THE

HAT MEDIA ACCESS METHODS ARE COMPATIBLE WITH THE

ERVER

RINT SERVER AND REMOTE CLIENT

?..........................................................................................................46

RE THERE ANY PASSWORD RECOMMENDATIONS TO BE MADE FOR THE

OW IS THE

A741

PRINT SERVER INSTALLED IN A STAND-ALONE

A741 P

PC'S? ........................................................46

RINT SERVER

A741 P

?................46

RINT SERVER

A741 P

?..........46

RINT

?..................................................................47

A741

13 FREQUENTLY ASKED QUESTIONS: SCANNING ......................................... 49

13.1 C

13.2 C

AN WE USE THE AN WE SCAN MULTIPLE DOCUMENTS

A741

FOR SCANNING

?.....................................................49

..........................................................49

Print Server Manual iii A741

13.3 C

13.4 C

13.5 C

13.6 C

13.7 C

13.8 C

13.9 W

13.10 W

AN WE EDIT THE SCANNED DOCUMENTS AN WE REDUCE OR ENLARGE THE SCANNED IMAGE AN WE SCAN A PART OF AN IMAGE AN WE SCAN GRAY SCALES AN WE SCAN FROM A NETWORK AN WE SCAN AT A LOWER RESOLUTION TO REDUCE THE FILESIZE

HAT IS DE-SPECKLE

HAT IS DE-SKEW

? ..............................................................................50

?................................................................................50

?.....................................................................49

PC? ........................................................49

.....................................................49

.....................................49

?...........................................................49

?...............50

14 FREQUENTLY ASKED QUESTIONS: PROJECT MANAGEMENT................. 51

14.1 W

14.2 H

14.3 H

14.4 D

HAT IS THE PURPOSE OF A PROJECT OW MANY GROUPS CAN BE IN A PROJECT OW MANY PROJECTS CAN WE MANAGE WITH O WE PROVIDE ANY KIND OF ACCOUNTING

?.......................................................51

?.................................................51

? ...............................................51

A741 R

EPRO SYSTEM

?...........51

15 GLOSSARY ...................................................................................................... 53

16 DESCRIPTION OF LBTEST PROGRAM.......................................................... 61

16.1 P

16.2 LBTEST C

16.3 C

16.4 C

16.5 C

16.6 C

16.7 C

16.8 C

16.9 C

16.10 C

16.11 C

16.12 C

16.13 C

16.14 C

16.15 T

URPOSE OF DOCUMENT

OMMANDS OMMAND OMMAND OMMAND OMMAND OMMAND OMMAND OMMAND

OMMAND OMMAND OMMAND OMMAND OMMAND ROUBLESHOOTING

: “1”.........................................................................................61

: “2”.........................................................................................61

: “C”..........................................................................................62

: “I”...........................................................................................62

: “R”..........................................................................................63

: “S”..........................................................................................63

: “V”..........................................................................................64

: “W”......................................................................................64

: “D”.......................................................................................64

: “F”.......................................................................................65

: “T”.......................................................................................65

: “Q”.......................................................................................66

................................................................................61

:...............................................................................66

..........................................................................61

A741 iv Print Server Manual

1 Specifications

1.1 A741 specifications (basic)

Type: Console Original format: Max. 920 x 5.000 mm

Output format: Max. 920 x 5.000 mm Resolution: 400 dpi * 400 dpi

Printing system: LED Grayscales: 128 (32 levels/pixel) Print speed: 4.8 m/min. Warm-up time: 10 minutes or less First copy time: 30 seconds or less (A1) Zoom range: 25% to 400% in 1% or 0.1% increments Max. copies: 20

Paper input: 2 rolls & bypass, 3 Material type: Paper, Vellum & Film Material weight: 80 g/m Size (W x H x D): 1.521 x 1.388 x 813 mm Weight: 314 kg

1.2 A741 Repro Specifications

Min. 210 x 297 mm (A4R) Min. 210 x 297 mm (A4R)

99 (with MB-1 memory unit)

roll optional

1.2.1 File Formats

The following fileformats and emulation’s are supported by the A741 Repro System software:

Emulation’s (both vector oriented)

HP-GL & HP-GL/2 CalComp 906/907

Vector Formats

PostScript Level II (future option) AutoCAD .DRW (future option)

Raster Formats

TIFF 6.0 (B/W only, all compression formats supported) ATT, MS Bitmap (.BMP), CALS Raster Type I (Type 2 tiled), Brooktrout FAX, CIF , DIB, GIF, IFF, Gem Raster (IMG), ICA, JPEG, MacPaint, MS Paint, PBM, Kodak Photo CD, PC Paintbrush, PGM, Mac Pict, PNG, PNM, PPM, Adobe PhotoShop, Sun Ras, Targa(TGA),, Windows Metafile, WP graphics metafile, X bitmap, X Pixmap, X Windows dump.

1.2.2 Operating System(s)

A741 Repro Print Server: Windows NT 4.0 Workstation (with SP 3)

Client PC’s: Windows NT 4.0

Windows NT 4.0 Server

Print Server Manual 1 A741

1.2.3 Printer Drivers

Printer drivers: Windows NT 4.0

AutoCAD ADI, version 12*, 13* & 14*

1.3 A741 Repro functions (Printing)

Resolution: 400 dpi * 400 dpi Gray scales: 2 (Black/White only) Media selection: By Roll (max. 3 + bypass), by Type (Paper,

Vellum or Film) or Roll Width. Cut length: Image length or user definable length Scaling: 25% to 400% Rotation: 0°, 90°, 180°, 270 Image manipulation: Invert, Mirror, de-speckle Margins: Leading + Training edge (max: 90cm)

Pensets: As defined in plot file or user defined Pensets

(max. 255 pens) Stamps: Multiple text stamps

User definable text, font, rotation, and free

positioning inside or outside of image.

11 Pre-defined parameter macro’s like date/time

of printing, filename etc.

Image editing: De-speckle, De-Skew, Invert, Mirror, Scale,

Rotate Image viewer: Wang Imaging (standard utility of

Windows NT) Project management: Unlimited projects. Per project plots can be

organised into (multiple) sub-projects. Pensets

and stamps can be assigned to the whole

project, to a sub-project and to plots individually.

1.4 A741 Repro functions (Scanning)

Resolution: 400 dpi * 400 dpi Gray scales: 2 (Black/White only) File naming: Manual or Automatic Continuous (batch) scanning: Yes (up to 999 scans per batch) File format: TIFF (Group IV compressed) Image control: Image density setting Scaling: 25% to 400% Area selection: Automatic, by Width/Length or standard paper

sizes

1.5 A741 Repro functions (Management)

User definable help text: Yes Report generation: Yes, simple text file output Report types: 3: Summary, detail and full listing Selection criteria: By User ID, Cost Center, Plotter ID and

Date/Time range Database format: MS-Access

A741 2 Print Server Manual

1.6 Options

PostScript Level II module* Direct printing of AutoCAD .DWG files* Print manager for Client stations*

1.7 Minimum PC specifications (Server only)

Processor: Pentium Pro or Pentium II 200Mhz or faster Memory: 128Mb minimum (will not work with less memory!) Harddisk: 2Gb, IDE interface. Actual storage space depends on storage

requirements from the customer. Monitor: 17" or larger (minimum resolution 800x600) Software: Wind ows NT 4.0 workstation (With SP 3) Network interface: Any type

* Not fully implemented / to be confirmed

Print Server Manual 3 A741

A741 4 Print Server Manual

2 Installation

2.1 EPROM replacement

In the event of an EPROM change the following procedure will enable the technician to replace the prom and bring the A741 unit back on line. The following (minimum) procedure should be followed after replacing the EPROM, failing to do so may result in some unpredictable behavior.

• Run SIM 66 and write down the developer initial value

• Run SIM 70 (backup RAM initialization) and wait for the OK message

• Run SIM 81 to re-set the display language from Japanese to the desired

language.

• Run SIM 66 again, re-entering the value recorded above

• Re-enter all factory default values as found on the large label on the inside

of the left cover or on the rear panel.

• Clean the contact glass and rollers and perform SIM 120 (γ auto adjust)

• Press the clear key and all clear key, select SIM 001 and return to the

normal operation mode. Switch the A741 off and on again.

2.2 New SIMulations

Several new SIMulations are used to control the A741 Repro System, the 2 most important are discussed below:

SIM 115

Set to '2: UNIT ON', this will enable the interface, if set to '1: UNIT OFF' the server PC will not detect the A741. Default setting after changing the EPROM’s is off.

SIM 117

Leading edge adjustment for scanning via A741 Repro System. How to check: Scan an image and print this again at 100%,. See if the distance from the top of the paper to the top of the image is the same on the original and the copy, if not change the value of SIM 117.

Print Server Manual 5 A741

2.3 A741 internal cabling

Mount the internal cable and brackets as per A741 Repro System installation guide (provided separately).

2.4 PC Specifications

Please make sure that the Server PC meets the following (minimum) specifications

♦ Pentium PRO / Pentium II 200Mhz or faster ♦ 128Mb of internal memory

Bracket to

2.5 PCI card installation

Remove the power cable from the PC. Open the PC housing. Install the A741 Repro Card into a free PCI slot. Quick test:

• Connect the A741 signal cable to the controller.

• Switch-on the PC and A741 and wait until the A741 is ready.

• Make sure the A741 is on-line.

• Press the small button at the corner of the PCI card. This should give a

test print as seen below:

Note: For a more detailed test procedure see chapter: 4.9,

See also correct positioning of the PCI card, chapter: 4.4.3,

LBTEST

Select the correct

PCI slot for the A741 Repro System card

A741 6 Print Server Manual

2.6 Size of paging file

Windows can simulate more memory than physically available in the machine. The additional memory is simulated by means of a paging file on the harddisk. Please make sure that the size of this paging file is set correctly, minimum 300Mb, maximum size 500Mb. How to set/check? Goto the 'control panel' and start the 'System' applet, select the 'Performance' tab and set/check the minimum and maximum values.

2.7 PC bios setting

Unlike Windows '95, Windows NT 4.0 is not a plug-and-play operating system. To avoid potential problems with the setup of the PCI cards, we have to set the PC bios not to expect a PnP operating system. The bios will then take care of the Interrupt and DMA assignments. How to set/check?

NOTE: This procedure will work on many Mainboards, systems like DELL, Compaq etc. have their own way of entering the BIOS setup and BIOS settings. Some systems do not offer this setting or it is located at a different location as described below.

• At power-up selftest hit the DEL key.

• Look for the PCI/PNP settings

• Check if there is a setting like 'PnP aware OS' or 'PnP enabled OS',

change this setting to 'No' or 'Disabled'.

Print Server Manual 7 A741

Also make sure that the Power saving option is disabled as well. If the power saving is enabled you may encounter all kind of network printiing problems.

2.8 A741 Repro Software installation

2.8.1 A741 Repro System Software installation

Installation of the A741 Repro System software is very easy, just insert the CD and it will auto run the set up routine on the distribution CD-ROM. Depending on the type of installation the behavior of the installation program may be slightly different (typically installing the client or server software or installing a new version of the software).

Upgrading an existing installation

• In the list with options, various items are de-selected. Do not alter this list, otherwise you overwrite information which must be saved between updates (accounting information etc.)

Various hints & Tips on installation

User rights During installation (

and also normal operation

!) of the A741 Repro Software on the Server PC, the currently logged-in user must have administrator rights. Either log-in as the administrator or ask the administrator to assign the 'Administrator' rights to your account.

Device selection

• Select the current device name for your region (8020 is for Europe, 3648

is for USA and 630 is for the Japanese market)

• Select 'Client Software Only' on Windows NT systems which will print via

the network.

A741 8 Print Server Manual

• When re-installing (updating) the A741 Repro Software occasionally the

next warning my appear:

Just click Yes and ignore the message.

• After the installation of A741 Repro System software the PC must be re-

booted before all settings/actions will take effect.

2.8.2 How to switch the A741 Repro System to a different language?

Normally the A741 Repro System software will adapt to the native language of the Windows software. The current available languages are: English, German, French, Italian, Spanish and Dutch. For any language not listed,English will be selected. It is however possible to run the A741 Repro software in a different language.

• Stop the Client program

• In the control panel, double-click on the 'Regional Settings' applet.

• Change the language setting to one of the languages as mentioned above

• Re-start the Client program

NOTE: Changing the language in this way also has an effect on the way numbers,

currencies and date/time are displayed. Part of the dialog texts are formed by Windows, so occasionally a mix of both languages will be displayed.

Print Server Manual 9 A741

2.8.3 How do I de-install the A741 Repro System program?

Either to remove the A741 Repro software from the computer or if instructed to do so in case of a software update it may be necessary to de-install (remove) the software.

In the control panel start the 'Add/Remove software' applet.

• Make sure that the Littlebear driver and Server program are stopped. See

chapter: 4.5,

Starting (stopping) Littlebear driver and rfxServer

• Select the Install/Uninstall tab

• Select The 'A741 Repro System' from the list

• Hit the Add/Remove button

A741 10 Print Server Manual

2.9 PC networking

In order for the A741 Repro System to work properly, there must be an active network environment, even for a stand-alone A741 Repro Server. Use the procedure below if the A741 Repro print server is not connected to

-and participating in- an active network.

Without a previous network installation (or a system without a network card)

• Open the 'Control Panel -/Network' /Adapters /Add

• Choose the 'MS Loopback' adapter from the list and click OK. Depending

on uyour specific installation the Windows NT system disk may be needed.

• Select the 'Protocols' tab

• Choose the NetBEUI protocol and press 'Enter' on the packet size

question. If NetBEUI is not listed go back to Add and select it from the list and click OK.

• Close the Network routine and re-start the PC.

• To check if the network is functional by double-clicking on 'Network

Neighborhood' to see if your PC name is listed (note: this may take several minutes)

Print Server Manual 11 A741

With a previous network installation

NOTE: This procedure is only required when the PC is used stand-alone for

demonstration purposes etc.

•

Install the 'MS Loopback' adapter as above,

•

Select the 'Bindings' tab,

•

Note: Both the network adapter(s) and the MS Loopback should be listed,

•

Note: Make sure the MS Loopback adapter remains enabled!

•

Close the network applet and re-start the PC

•

Verify the network operation by double-clicking 'Network Neighborhood'.

From the 'Show bindings for' drop-down box select 'all adapters', Highlight the network adapter(s) and press the 'Disable' button

HINT: When returning the PC to an active network environment disable the MS Loopback adapter and re-enable the network adapter(s)!

A741 12 Print Server Manual

3 Functional block diagram of A741 Repro System

Local Client Remote Client(s)

rfxServer

Littlebear.sys driver

Littlebear card

Local Spool

Print Server PC

Explanation of various signals A. Communication between rfxServer, Littlebear.sys driver and Littlebear card.

Due to the nature of the Windows NT system it is not allowed that programs communicate directly with hardware. Normally this communication is done via a driver. The rfxServer program can now communicate in a hardware independent way. To control a different printer

only the card and driver software need to be replaced. B. Communication between driver and card. C. Network communication

The Server and Client programs exchange (status)information via 'named pipes' through the

network. If a Client detects that rfxServer is present on the same system, it will be given the

status of 'Local Client', if the server is not present or not started, the Client will assume the

role of 'remote client'. This is the main reason why there must be an active network, even on

a stand-alone system.

Remote

Spool

Print Server Manual 13 A741

D. Flow of print jobs

Both Local- and remote Clients can generate print jobs. These jobs are stored in the ‘Local

Spool’ directory for the local client and in the ‘Network Spool’ directory for network clients.

RfxServer will constantly monitor one of these two directories, based on the ‘Mode’ setting of

the Local client. E. Scanning

Scanning is done directly by the local client. At scan time, the local Client will take-over the

control of the system from rfxServer. Due to this method of communication and the need for

interaction between the PC and A741, scanning is limited to the Local Client only.

A741 14 Print Server Manual

4 Trouble-shooting

4.1 General

No two problems are the same, however for frequently appearing problems this document will contain information how to correct or find the source of the problem.

General procedure to follow:

• Analyze the type of problem, is it related to the operation of the program, a program crash or problems with the communication with the A741.

• From this analysis determine the best way to resolve the problem. Communication problems can best be checked by using the LBTEST program (see chapter: 4.9)

• The manual for this program (M_LBTEST.TXT) in the A741 Repro System contains full information how to operate this program and a comprehensive diagnostic procedure.

4.2 Signs of problems

This section focuses on the Server PC only, problems with network clients are mainly related to network connections or incorrect use of the client program.

A main sign of problems is the absence of the scan button when the Client program is started on the Server PC. In this case check the operation of the network and try to restart the Server program (see chapter 4.4,

Check the operation

of the network and 4.5,

Detailed corrective actions

Starting (stopping) Littlebear

driver and rfxServer)

Another major problem is the printing of white pages, or pages with a few centimeters of information followed by lines in the length of the page. Please see chapter 4.4.3,

System card

for a possible fix of the problem.

Select the correct PCI slot for the A741 Repro

4.3 Problem listing

The Scan button is missing on the Local client

• Check the operation of the network, see chapter 4.4.1, Check the operation of the network

• See if the rfxServer is started, chapter 4.5, Starting (stopping) Littlebear driver and rfxServer

The Client program crashes when importing a document or when printing

• Check the size of the paging file, see chapter 2.6, Size of paging file

Print Server Manual 15 A741

+ 53 hidden pages