Ricoh 906916 User Manual

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Page 1

User Guide

Getting Started

Loading Paper

Troubleshooting

For safe and correct use, be sure to read the Safety Information in"Read This First" before using the machine.

Page 2

Page 3

Manuals for This Machine.................................................................................................................................3

1. Getting Started

Before You Start..................................................................................................................................................5

How to Read the Manuals.............................................................................................................................5

Model-Specific Information...........................................................................................................................6

List of Options.................................................................................................................................................7

Guide to Names and Functions of Components..............................................................................................8

Guide to Components....................................................................................................................................8

Guide to the Names and Functions of the Control Panel.........................................................................13

Guide to the Names and Functions of the Control Panel Screen............................................................16

Turning On/Off the Power..............................................................................................................................17

Turing On the Power....................................................................................................................................17

Turning Off the Power..................................................................................................................................17

Saving Energy..............................................................................................................................................18

Displaying the Printer Configuration Screens Using the Control Panel........................................................21

Using Web Image Monitor.............................................................................................................................22

Displaying the top page..............................................................................................................................23

2. Loading Paper

Paper Loading Procedure................................................................................................................................27

Paper Size Specifications................................................................................................................................28

Paper Type Specifications...............................................................................................................................32

Paper Precautions.............................................................................................................................................34

Loading Paper into Paper Trays......................................................................................................................37

When Loading Paper Larger than A4 or 81/2 × 11................................................................................40

Loading Paper into the Bypass Tray...............................................................................................................42

Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................44

Loading Envelopes...........................................................................................................................................46

Specifications of Envelopes.........................................................................................................................46

Printing on Envelopes with Windows (PCL 6/PostScript 3).....................................................................49

Printing on Envelopes with Windows (PCL 5e)..........................................................................................50

Printing on Envelopes with Mac OS X........................................................................................................50

Paper Settings...................................................................................................................................................52

Specifying a Paper Size..............................................................................................................................52

Page 4

Specifying a Paper Type.............................................................................................................................53

Configuring Envelope Settings Using the Control Panel...........................................................................53

3. Troubleshooting

When a Panel Tone Beeps..............................................................................................................................55

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................56

Indicators......................................................................................................................................................56

If USB Connection Fails...................................................................................................................................57

When Messages Are Displayed.....................................................................................................................58

Status Messages..........................................................................................................................................58

Alert Messages (Displayed on the Control Panel)....................................................................................59

Alert Messages (Printed on Error Logs and Reports)................................................................................65

When You Cannot Print...................................................................................................................................70

When the Data In Indicator Does Not Light Up or Flash..........................................................................73

Other Printing Problems...................................................................................................................................74

When You Cannot Print Properly................................................................................................................74

Paper Misfeeds Occur Frequently..............................................................................................................80

Additional Troubleshooting.........................................................................................................................83

The Printed Image is Different from the Image on the Computer.............................................................88

When Printer Is Not Functioning Properly..................................................................................................90

Removing Jammed Paper................................................................................................................................92

Paper Misfeed Message (A1)....................................................................................................................92

Paper Misfeed Message (A2)....................................................................................................................94

Paper Misfeed Message (B).......................................................................................................................95

Paper Misfeed Message (B) (C).................................................................................................................98

Paper Misfeed Message (Y1), (Y2), or (Y3)..........................................................................................104

Paper Misfeed Message (Z1)..................................................................................................................105

Paper Misfeed Message (Z2)..................................................................................................................107

Paper Misfeed Message (Z3)..................................................................................................................110

Trademarks.....................................................................................................................................................115

INDEX...........................................................................................................................................................117

Page 5

Manuals for This Machine

Read this manual carefully before using this machine.

Refer to the manuals that are relevant to what you want to do with the machine.

• The method for viewing the manual depends on the manual.

• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF files.

• A Web browser must be installed in order to view the HTML manuals.

User Guide

Summaries are provided below for the operating instructions regarding the basic usage of this machine, frequently used functions, and troubleshooting when an error message appears.

Read This First

Before using the machine, be sure to read the "Safety Information" section of this manual. It describes the regulations and environmental conformance.

Quick Installation Guide

Describes procedures from unpacking the machine to connecting it to a computer.

Operating Instructions

Provides detailed information about the operation of the machine in HTML format. The following are the main topics of the manual:

• Getting Started

• Setting Up the Printer

• Loading Paper

• Printing

• Configuring and Managing the Printer

• Troubleshooting

• Maintenance and Specifications

VM Card Extended Feature Settings

Explains how to set up the extended features settings using the control panel or Web Image Monitor.

Security Guide

This manual is for administrators of the machine. It explains security functions that you can use to prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced security, we recommend that you first:

• Install the Device Certificate.

Page 6

• Enable SSL (Secure Sockets Layer) Encryption.

• Change the user name and password of the administrator using Web Image Monitor.

For details, see "Before Using This Printer", Security Guide.

Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication.

Driver Installation Guide

Explains how to install and configure the drivers.

Other Manuals

• Appendix

• DHCP Option 204

Page 7

1. Getting Started

This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components.

Before You Start

How to Read the Manuals

Symbols used in the manuals

This manual uses the following symbols:

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys on the machine's display or control panels.

Indicates the key sequence order you should perform using the control panel.

Example:

Select [Host Interface] Press [OK]

(Select [Host Interface], and then press the [OK] key.)

(mainly Europe and Asia)

(mainly North America)

Differences in the functions of Region A and Region B models are indicated by the two symbols. Read the information indicated by the symbol that corresponds to the region of the model you are using. For details about which symbol corresponds to the model you are using, see page 6 "Model-Specific Information".

Page 8

DBQ112

1. Getting Started

Disclaimer

Contents of this manual are subject to change without prior notice.

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine.

In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.

Notes

The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.

Some illustrations in this manual might be slightly different from the machine.

About IP addresses

In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.

Model-Specific Information

This section explains how to identify the region to which your printer belongs.

There is a label on the rear of the printer, located in the position shown below. The label contains details that identify the region to which your printer belongs. Read the label.

Page 9

Before You Start

The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer.

(mainly Europe and Asia)

If the label contains the following, your printer is a Region A model:

• CODE XXXX -27

• 220–240 V

(mainly North America)

If the label contains the following, your printer is a Region B model:

• CODE XXXX -17

• 120–127 V

• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial units.

List of Options

This section provides a list of options for this printer and the names commonly used in this manual.

Option name Description

Paper Feed Unit TK2010 500-sheet paper feed unit

Memory Unit Type N 1.0GB SDRAM module

Hard Disk Drive Option Type P4 Hard disk

IEEE802.11 Interface Unit Type O Wireless LAN interface board

IEEE 1284 Interface Board Type A IEEE 1284 interface board

USB Device Server Option Type M12 USB device server board

XPS Direct Print Option Type P4 XPS card

VM CARD Type W VM card

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321

1011 912

DBQ006

1. Getting Started

Guide to Names and Functions of Components

Guide to Components

• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.

Exterior: Front view

1. Front cover

Open to access the inside of the printer and remove jammed paper.

Open here to replace the print cartridge and the drum unit.

2. Tray Extension

Pull this fence to prevent paper from falling off.

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Guide to Names and Functions of Components

3. Standard tray

Output is stacked here with the print side down.

4. Control panel

For details, see page 13 "Guide to the Names and Functions of the Control Panel".

5. Ventilation holes

Prevent overheating.

6. Memory cover

Remove this cover to install the optional SDRAM module and hard disk.

7. Front cover open button

Push this button to open the front cover.

8. Paper size dial

Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the dial to " ". If this is the case, set the paper size using the control panel.

9. Tray 1

Up to 500 sheets of plain paper can be loaded.

For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

10. Remaining paper indicator

Indicates the approximate amount of paper remaining in the tray.

11. Main power switch

Use this switch to turn the power on and off.

For details about how to shut down the printer, see page 17 "Turning Off the Power".

12. Bypass tray open lever

Push this lever to open the bypass tray.

13. Bypass tray

Up to 100 sheets of plain paper can be loaded.

For details about the sizes and types of paper that can be used, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

14. Extender for the bypass tray

Pull this extender out when loading A4 , 81/2 × 11 or larger size paper in the bypass tray.

15. Paper guides

When loading paper in the bypass tray, align the paper guides flush against the paper.

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4 3

DBP007

DBP009

1. Getting Started

Exterior: Rear view

1. Ventilation holes

Prevent overheating.

2. Power connector

Connect the power cord to the printer. Insert the other end into an electrical outlet.

3. Paper tray cover

Prevent dust from getting into the paper tray when it is extended.

4. Rear cover

Open to access the inside of the printer.

Open here to replace the fusing unit or using the envelope lever.

5. Ethernet port

Use a network interface cable to connect the printer to a network.

6. USB port B

Use a USB cable to connect the printer to a computer.

7. USB port H (Port for use by customer engineer)

Do not use this port.

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DBQ008

Guide to Names and Functions of Components

8. Optional interface board slot

Optional interface boards can be inserted.

Insert an optional wireless LAN interface board, IEEE 1284 interface board, or USB device server.

9. Expansion card slots

Remove the cover to install SD cards.

10. USB port A

Connect external devices such as a card authentication device, etc.

Interior: Front view

1. Print cartridge

Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to be prepared.

For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

• When you set the print cartridge apart from the drum unit, pull down the lever on the right side of the print cartridge, and then pull the print cartridge out.

2. Drum unit

Messages appear on the screen when the drum unit needs to be replaced, or a new drum unit needs to be prepared.

For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

Page 14

DBQ009

DBP093

1. Getting Started

Interior: Rear view

1. Fusing unit

Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be prepared.

For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

The fusing unit is included in Maintenance Kit.

Guide to functions of the printer's internal options

1. SD memory card options

• VM card

With this card, you can install embedded software applications.

• XPS card

Page 15

Guide to Names and Functions of Components

Allows you to print XPS files.

To attach this option, see "Installing SD Card Options", Operating Instructions.

2. Optional interface units

• Wireless LAN board

Allows you to communicate over a wireless LAN.

• IEEE 1284 interface board

Allows you to connect to an IEEE 1284 cable.

• USB device server

Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.

To attach this option, see "Installing the Interface Units", Operating Instructions.

3. SDRAM module

You can add the SDRAM up to 1.0 GB.

To attach this option, see "Installing the SDRAM module", Operating Instructions.

4. Hard disk

Allows you to store documents to be printed.

To attach this option, see "Installing the hard disk", Operating Instructions.

• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.

Guide to the Names and Functions of the Control Panel

This illustration shows the control panel of the printer.

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CYN041

1. Getting Started

1. Display

Displays current printer status and error messages.

Entering energy saver mode turns off the back light. For details about energy saver mode, see page 18 "Saving Energy".

2. Selection keys

Correspond to the function items at the bottom line on the display.

Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen.

3. [Switch Functions] key

Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use.

4. [Menu] key

Press this key to configure and check the current printer settings.

Press to change the default settings to meet your requirements. See page 21 "Displaying the Printer Configuration Screens Using the Control Panel".

Page 17

Guide to Names and Functions of Components

5. [Job Reset] key

Press to cancel the current print job.

6. [Suspend/Resume] key

Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended.

To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds).

For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions.

7. Power indicator

Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or receiving data. It is unlit when the power is off or when the printer is in energy saver mode.

8. Alert indicator

Lights up or flashes when a printer error occurs.

Steady red: printing is not possible, or is possible but print quality cannot be ensured.

Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print cartridge.

Follow the instructions that appear on the display.

9. Data in indicator

Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be printed.

10. Light sensor

The sensor that detects the ambient light level when the ECO Night Sensor function is enabled.

11. [Escape] key

Press this key to cancel an operation or return to the previous display.

12. [OK] key

Use this key to confirm settings or setting values, or move to the next menu level.

13. Scroll keys

Press these keys to move the cursor in each direction.

When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want to move the cursor.

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CYN901

1. Getting Started

Guide to the Names and Functions of the Control Panel Screen

1. Operational Status or Messages

Displays the printer status and messages.

2. [Option]

Press to display the following items:

• Form Feed

You can output data that is unprintable due to errors such as a missing line-feed code.

• Error Log

If a document cannot be printed due to errors or other reasons, an error log is created. You can check the error log using the control panel.

3. [Prt.Jobs]

Press to display print jobs sent from a computer.

[Prt.Jobs] is displayed only when the optional hard disk is installed in the printer.

4. [Supplies]

Press to display the information about printer supplies.

• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].

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Turning On/Off the Power

DBQ054

This section explains how to turn on/off the printer.

Turing On the Power

1. Make sure the power cord is firmly plugged into the wall outlet.

2. Push the main power switch.

Turning On/Off the Power

The power indicator turns on.

• After you switch the main power on, a screen may appear to indicate that the printer is initializing. Do not switch the power off during this process. Initialization takes about three minutes.

Turning Off the Power

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.

• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module, causing a malfunction of the printer.

• Before unplugging the power cord plug, turn off the power switch and make sure the power switch indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a malfunction.

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DBQ054

1. Getting Started

• Do not turn off the power while the printer is in operation.

1. Push the main power switch.

The main power is turned off automatically when the shutdown process is complete.

If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.

Saving Energy

This printer has the following energy saving functions:

Low Power mode

If the printer is not used for a certain period of time, it enters Low Power mode.

In Low Power mode, the printer consumes less electricity than in the standby mode by turning off the display and lowering the temperature of the fusing unit heater. If the printer receives a job, it increases the temperature of the fusing unit and perform printing, but the display remains off.

You can configure the period of time the printer waits before it enters Low Power mode in [Low Power Mode Timer]. For details, see "System", Operating Instructions.

To exit Low Power mode, do one of the following:

• Start print jobs

• Press any key on the control panel

• Open any cover

• Open any paper tray

The printer also exits Low Power mode when the ECO Night Sensor detects an increase in the ambient light level.

Fusing Unit Off mode

If you do not use the printer for a certain period after an operation, the display will turn off and the printer goes into Fusing Unit Off mode. The printer uses less electricity in Fusing Unit Off mode.

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Turning On/Off the Power

When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print.

You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under [Fusing Unit Off Mode Timer]. For details, see "System", Operating Instructions.

To exit Fusing Unit Off mode, do one of the following:

• Start print jobs

• Display the [Maintenance] screen on the control panel

• Operate the control panel when [Exit Fusing Unit Off Mode] is set to [On Operating Control Panel]

Sleep mode

If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:

• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]

• It is the day and time specified in [Weekly Timer]

The printer can print jobs from computers.

You can change the amount of time that the printer waits before switching to Sleep mode.

For details about setting [Sleep Mode Timer] and [Weekly Timer], see "System", Operating Instructions.

To exit Sleep mode, do one of the following:

• Press one of the keys on the control panel

• Start print jobs

ECO Night Sensor

ECO Night Sensor can detect darkness and automatically turn off this product's power.

If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off, the sensor automatically turns the power off and reduces the power consumption of this product to 1W or less.

The default settings of ECO Night Sensor are enabled.

To change the settings, see "System", Operating Instructions.

• The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is located in an environment where the ambient light level is low (such as in a hallway or a location with motion sensor lighting), it is advisable that you either keep this function disabled or adjust its sensitivity.

• You can configure the printer to automatically turn its power on when it detects an increase in the ambient light level. The printer may also react to daylight and turn its power on. If the

Page 22

1. Getting Started

printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only].

• The energy saving functions will not activate when:

• Communicating with external devices

• The hard disk is active

• A warning message is displayed

• The service call message is displayed

• Paper is jammed

• The printer's covers are opened

• Toner is being replenished

• The printer settings screen is displayed

• Fixed warm-up is in progress

• Data is being processed

• Operations are suspended during printing

• The Data In indicator is on or flashing

• The sample print, locked print, hold print, or stored print screen is displayed

• Accessing the printer using Web Image Monitor

• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.

• If two or more energy saving functions are set, the function for which the predetermined conditions to enter energy saving mode are met takes effect first.

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CYN042

Displaying the Printer Configuration Screens Using the Control Panel

The configuration screens allow you to change or set defaults.

• If Administrator Authentication Management is specified, contact your administrator.

1. Press the [Menu] key.

2. Select the settings you want to change.

Press the [ ] or [ ] key to select the next or previous items.

3. Press the [OK] key.

• Any changes you make with configuration screens remain in effect even if the main power switch is turned off.

• To cancel changes made to settings and return to the initial display, press the [Escape] key.

Page 24

1. Getting Started

Using Web Image Monitor

• You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network.

Using Web Image Monitor, you can check the printer status and change settings.

Available operations

The following operations can be remotely performed using Web Image Monitor from a client computer.

• Displaying printer status or settings

• Checking the print job status or history

• Interrupting currently printing jobs

• Resetting the printer

• Managing the Address Book

• Configuring printer settings

• Configuring network protocol settings

• Configuring security settings

Configuring the printer

To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is configured to use TCP/IP, operations from Web Image Monitor become available.

Recommended Web browser

• Windows:

Internet Explorer 6.0 or higher

Firefox 10 and 15 or higher

Google Chrome 19 or higher

• Mac OS:

Safari 3.0 or higher

Firefox 10 and 15 or higher

Google Chrome 19 or higher

Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later version.

• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser.

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Using Web Image Monitor

• If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings.

• We recommend using Web Image Monitor in the same network.

• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.

• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name. Alternatively, set a static IP address to the DHCP server.

• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be established. SSL settings must be enabled on this printer. For details, contact your network administrator.

• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.

• When using a host name under Windows Server 2003/2003 R2/2008/2008 R2/2012/2012 R2 with IPv6 protocol, perform host name resolution using an external DNS server. The host file cannot be used.

• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer

6.0 or a later version.

• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter for trusted sites. For details about these settings, see the Internet Explorer Help files.

• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark. Note that the URL you register must be the URL of the top page, which is the page that appears before login. If you register the URL of a page that appears after login, Web Image Monitor will not open properly from the bookmark.

• If user authentication is activated, you must enter your login user name and password to use Web Image Monitor. For Details, see page 23 "Displaying the top page".

• When you configure settings using Web Image Monitor, do not log in from the control panel. The settings you have configured using Web Image Monitor may become invalid.

Displaying the top page

There are two modes available with Web Image Monitor: guest mode and administrator mode.

Displayed items may differ depending on the printer type.

Guest mode

This mode requires no login to enter.

In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed.

Page 26

DBQ190

1. Getting Started

Administrator mode

This mode requires an administrator login to enter.

In the administrator mode, you can configure various printer settings.

• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".

1. Start your Web browser.

2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.

The top page of Web Image Monitor appears.

If the printer's host name has been registered on the DNS or WINS server, you can enter it.

When setting SSL, a protocol for encrypted communication, under the environment in which server authentication is issued, enter "https://(printer's IP address or host name)/".

3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.

The window for entering the login user name and password appears.

4. Enter your login user name and password, and then click [Login].

For details about the login user name and password, contact your administrator.

Depending on the configuration of your Web browser, the login user name and password might be saved. If you do not want to save them, configure your Web browser's settings so that this information is not saved.

1. Menu area

Displays the content of a selected menu item.

2. Header area

Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.

Also displays the link to Help and dialog box for keyword search.

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Using Web Image Monitor

3. Refresh/Help

(Refresh): Click at the upper right in the work area to update the printer information. Click the Web

browser's [Refresh] button to refresh the entire browser screen.

(Help): Use Help to view or download Help file contents.

4. Basic Information area

Displays the basic information of the printer.

5. Work area

Displays the contents of the item selected in the menu area.

Page 28

1. Getting Started

Page 29

2. Loading Paper

DBQ601

This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays.

Paper Loading Procedure

To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the tray.

Follow the procedure below to load paper.

1. Check the paper tray available for the size, type, and weight of the paper you want to

use for printing.

For details about available paper trays for each paper size and type, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

2. Change the paper size and type settings for the tray you selected.

Use the control panel of the printer or Web Image Monitor to change the paper size and type.

When loading paper into Trays 1 to 4, adjust the paper size dial on the trays.

For details about changing paper settings using the control panel, see page 52 "Paper Settings".

3. Load paper into the tray.

For details about loading paper, see page 37 "Loading Paper into Paper Trays" or page 42 "Loading Paper into the Bypass Tray".

For details about loading envelopes, see page 46 "Loading Envelopes".

• (mainly Europe)

• When A3-size paper is loaded, attach the active tray onto the standard tray, as shown in the illustration below.

Page 30

2. Loading Paper

Paper Size Specifications

The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The and icons indicate the paper orientation in relation to the printer body.

The letters in the tables indicate the following:

• A: Select the paper size using the control panel.

• B: Select the paper size using the paper size dial on the tray.

• C: Set the paper size dial on the tray to " ", and select the paper size with the control panel.

• : You can print on both sides of paper.

• -: Not supported

Metric sizes

Paper size name Actual size Bypass tray Tray 1 Trays 2-4 Two-sided

A3 297 × 420 mm A B B

A3 297 × 420 mm A C B

A4 210 × 297 mm A B B

A4 210 × 297 mm A C B

A4 210 × 297 mm A B B

A5 148 × 210 mm A C C

148 × 210 mm A B C

A6 105 × 148 mm A C C

B4 257 × 364 mm A C C

B5 182 × 257 mm A C C

B6 128 × 182 mm A C C

B6 128 × 182 mm A - - -

148 × 210 mm A C C

C5 Env 162 × 229 mm A - - -

Page 31

Paper Size Specifications

Paper size name Actual size Bypass tray Tray 1 Trays 2-4 Two-sided

C5 Env 162 × 229 mm A C - -

C6 Env 114 × 162 mm A - - -

C6 Env 114 × 162 mm A

- - -

DL Env 110 × 220 mm A - - -

DL Env 110 × 220 mm A

- -

8K 267 × 390 mm A C C

16K 195 × 267 mm A C C

Imperial sizes

Paper size name Actual size Bypass tray Tray 1 Trays 2-4 Two-sided

11 ×

11" × 17" A C B

11" × 17" A B B

11 × 15 11" × 15" A C C

11 × 14 11" × 14" A C C

10 × 15 10" × 15" A C C

10 × 14 10" × 14" A C C

81/2 × 14

81/

× 14

81/2 × 13

81/

× 13

8.5" × 14" A C C

8.5" × 14" A B C

8.5" × 13" A C C

8.5" × 13" A B C

81/2 × 11 8.5" × 11" A B B

81/4 × 14 8.25" × 14" A C C

Page 32

2. Loading Paper

Paper size name Actual size Bypass tray Tray 1 Trays 2-4 Two-sided

81/4 × 13 8.25" × 13" A C C

8 × 13 8" × 13" A C C

8 × 101/

8" × 10.5" A C C

8 × 10 8" × 10" A C C

71/4 × 101/

51/2 × 81/

41/8 × 91/

37/8 × 71/

You can load envelopes whose length is 127 mm or longer with their flaps open. Note that envelopes with

certain types and forms of flaps cannot be loaded.

You can load envelopes whose length is 148 mm or longer with their flaps open. Note that envelopes with

certain types and forms of flaps cannot be loaded.

7.25" × 10.5" A C C

5.5" × 8.5" A C C

5.5" × 8.5" A - - -

4.125" × 9.5" A - - -

4.125" × 9.5" A

3.875" × 7.5" A - - -

3.875" × 7.5" A

- -

Custom Size Specifications

You can also load custom size paper by specifying horizontal and vertical sizes.

The following tables show the custom paper sizes that can be loaded in each tray.

Metric sizes

Tray

Bypass tray

Tray 1

Trays 2–4

Horizontal size

(One-sided)

60.0 to 297.0mm127.0 to 1260.0mm90.0 to 297.0

90.0 to 297.0 mm

100.0 to 297.0mm148.0 to 432.0mm100.0 to 297.0mm148.0 to 432.0

Vertical size (One-sided)

148.0 to 432.0 mm

Horizontal size

(Two-sided)

90.0 to 297.0 mm

Vertical size (Two-sided)

148.0 to 432.0 mm

Page 33

Imperial sizes

Paper Size Specifications

Tray

Horizontal size

(One-sided)

Vertical size (One-sided)

Horizontal size

(Two-sided)

Vertical size (Two-sided)

Bypass tray 2.37 to 11.69" 5.00 to 49.60" 3.55 to 11.69" 5.83 to 17.00"

Trays 1 3.55 to 11.69" 5.83 to 17.00" 3.55 to 11.69" 5.83 to 17.00"

Trays 2–4 3.94 to 11.69" 5.83 to 17.00" 3.94 to 11.69" 5.83 to 17.00"

• You can load paper of up to 1,260 mm (49.60 inches) in length in the paper feeding direction. However, the recommended printing area is up to 432 mm (17 inches).

• The printing speed may slow down depending on the paper size, type, thickness, or orientation.

• When paper smaller than 279 mm (11 inches) in width is used for printing, the printing speed may gradually slow down.

Page 34

2. Loading Paper

Paper Type Specifications

The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.

The letters in the tables indicate the following:

• A: Supported

• : You can print on both sides of paper.

• -: Not supported

Paper type

Thin Paper 1 A A A

Plain Paper 2 A A A

Plain Paper 2 3 A A A

Middle Thick Paper 4 A A A

Thick Paper 1 5 A A A

Thick Paper 2 6 A A A

Thick Paper 3 7 A A A -

Recycled Paper 2, 3 A A A

Color Paper 2, 3 A A A -

Special Paper 1 -

Special Paper 2 -

Special Paper 3 -

Paper weight

No.

Bypass tray Tray 1 Trays 2-4 Two-sided

A A A

A A A -

Letterhead Paper 1 to 6 A A A

Letterhead Paper 7 A A A -

Preprinted Paper 2, 3 A A A -

Punched Paper 3 A A A

Bond Paper 3 A A A

Page 35

Paper Type Specifications

Paper type

Paper weight

No.

Bypass tray Tray 1 Trays 2-4 Two-sided

Cardstock Paper 6 A - - -

Transparency -

A - - -

Label Paper 3 to 5 A A A -

Envelope 6, 7 A A - -

It is not necessary to specify the paper weight for this paper type.

Paper weight

No. Paper weight

1 52–65 g/m2 (14–18 lb. BOND)

2 66–74 g/m2 (18–20 lb. BOND)

3 75–89 g/m2 (20–24 lb. BOND)

4 90–105 g/m2 (24–28 lb. BOND)

5 106–130 g/m2 (28–35 lb. BOND)

6 131–162 g/m2 (35 lb. BOND–90 lb. INDEX)

7 163–220 g/m2 (90 lb. INDEX–80 lb. COVER)

• When you print using Middle Thick Paper, Thick Paper 1, Thick Paper 2, or Thick Paper 3, the print speed may change.

• The printing speed may slow down depending on the paper size, type, thickness, or orientation.

• When paper smaller than 279 mm (11 inches) in width is used for printing, the printing speed may gradually slow down.

Page 36

CBK254

2. Loading Paper

Paper Precautions

• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire.

Precautions

• Print quality is not guaranteed if paper other than the ones recommended is used. For more

information about recommended paper, contact your sales or service representative.

• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.

• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding

may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then fan the entire stack before loading it into the tray.

• Straighten curled or warped paper before loading.

• For details about available paper sizes and types for each paper tray, see page 28 "Paper

Size Specifications" and page 32 "Paper Type Specifications".

• Depending on the environment where the printer is being used, you might at times hear a

rustling noise from paper moving through the printer. This noise does not indicate a malfunction.

• If paper cannot be fed properly because of burrs on the edges of paper, load paper upside

down.

• It is recommended to load envelopes and labels into the bypass tray.

Unusable Paper

To prevent errors and misfeeds, do not use:

• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed-

edge paper, or window envelopes

• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper,

thin paper with little stiffness, and paper with a dusty surface

Page 37

• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank

CEC244

sides only.

• Even supported types of paper may cause paper jams or malfunctions if they have been

improperly stored.

• If you print onto rough grain paper, the output image might be blurred.

• Do not load sheets that have already been printed by another printer.

Paper Storage

When storing paper, the following precautions should always be followed:

• Do not store paper where it will be exposed to direct sunlight.

• Avoid storing paper in humid areas (humidity: 70% or less).

• Store on a flat surface.

• Do not store paper vertically.

• Once opened, store paper in plastic bags.

Print Area

Paper Precautions

The following shows the recommended print area for paper printed with this printer:

1. Print area

2. Feed direction

3. 4.2 mm (0.2 inches)

4. 4.2 mm (0.2 inches)

Page 38

2. Loading Paper

• The print area may vary depending on the paper size, printer language, and printer driver

settings.

• The recommended printing area for the bypass tray is up to 432 mm (17 inches) in length in

the paper feeding direction.

• Depending on the printer driver settings, you may be able to print outside the recommended

print area. However, the actual output may not come out as desired, or a paper feed problem may occur.

• If [Edge to Edge Print] is enabled, you can print by reducing the margins on the left, right, and

bottom edges in relation to the feed direction to 0 mm, and those on the leading edge up to

2.7 mm. For details, see "Print Settings", Operating Instructions.

Page 39

DBQ027

Loading Paper into Paper Trays

In the following example procedure, paper is loaded into Tray 1.

• When loading paper, take care not to trap or injure your fingers.

• When using the envelope lever, take care not to trap or injure your fingers.

• For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

• Be sure to select the correct paper size and feed direction using the paper size dial on the tray. Otherwise, the printer might be damaged, or printing problems might occur.

• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive stacking can cause paper jams.

• If paper jams occur frequently, flip the paper stack in the tray.

• Do not mix different types of paper in the same paper tray.

• After loading paper, specify the paper size using the control panel or paper size dial, and paper type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.

• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the tray.

• When loading label paper, load it one by one.

• The envelope lever is kept down by the factory default. Before printing with paper, except for envelopes, be sure to raise the envelope lever all the way up.

Page 40

DBQ051

DBQ052

DBQ301

2. Loading Paper

1. Pull out the paper tray carefully. Adjust the paper size dial to match the size and feed

direction of paper in the paper tray.

2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the

printer.

Place the tray on a flat surface.

3. Squeeze the clip on the side paper guide and slide it to match the paper size.

Page 41

DBQ302

DBP008

DBQ038

Loading Paper into Paper Trays

4. Squeeze the end guide and slide it inward to match the standard size.

5. Slide the two levers at the bottom of the tray according to the thickness of the paper.

If the paper is heavier than 130 g/m2 (35 lb.), slide both levers into the rear (thick) position. If the paper is 130 g/m2 (35 lb.) or lighter, slide both levers into the forward (thin) position.

6. Load the new paper stack print side down.

Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.

7. Adjust the paper guides to close any gaps.

Do not move paper loaded in the tray more than a few millimeters.

Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.

Page 42

DBQ039

DBQ405

2. Loading Paper

8. Lift the front side of the tray, and then slide it into the printer carefully until it stops.

To avoid paper jams, make sure the tray is securely inserted.

• When loading paper larger than A4 or 81/2 × 11 into Trays 1 to 4, extend the tray. For details, see page 40 "When Loading Paper Larger than A4 or 81/2 × 11".

• Letterhead paper must be loaded in a specific orientation. For details, see page 44 "Loading Orientation-Fixed Paper or Two-Sided Paper".

• You can load envelopes into Tray 1. Envelopes must be loaded in a specific orientation. For details, see page 46 "Loading Envelopes".

When Loading Paper Larger than A4 or 81/2 × 11

When loading paper larger than A4 or 81/2 × 11 into Trays 1 to 4, extend the tray.

1. Pull the tray out of the printer.

For details, see Steps 1 and 2 on page 37 "Loading Paper into Paper Trays".

2. Slide the catches inwards to unlock the tray, and then slide the tray until it stops.

Page 43

DBQ403

Loading Paper into Paper Trays

3. Return the catches to the positions where they lock.

• When loading A4 , 81/2 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.

Page 44

DBQ059

DBQ120

2. Loading Paper

Loading Paper into the Bypass Tray

• For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

• Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.

• Do not mix different types of paper.

• After loading paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.

• When loading label paper, load it one by one.

• Load paper longer than A3 one by one and support it with hands so that it is fed properly.

• Paper feeding conditions and printing quality may vary depending on the paper thickness and width. Be sure to perform test printing using the same paper beforehand.

1. While pressing and holding the bypass tray open lever in the upper center of the bypass

tray, pull the tray open.

Pull the extender out when loading A4 , 81/2 × 11 or larger paper.

Page 45

DBQ121

DBQ122

Loading Paper into the Bypass Tray

2. Slide both sides of the paper guide outward, and then load paper print side up until it

stops.

3. Adjust both sides of the paper guide to match the paper width.

• When using the bypass tray, it is recommended that you set the paper direction to .

• Letterhead paper must be loaded in a specific orientation. For details, see page 44 "Loading Orientation-Fixed Paper or Two-Sided Paper".

• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation. For details, see page 46 "Loading Envelopes".

Page 46

2. Loading Paper

Loading Orientation-Fixed Paper or Two-Sided Paper

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed.

Settings using the control panel

Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see "Machine Modes", Operating Instructions.

Paper orientation

The meanings of the icons are as follows:

Icon Meaning

Place or load paper printed side face up.

Place or load paper printed side face down.

Print side Trays 1–4 Bypass tray

One-sided

Two-sided

• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings.

Page 47

Loading Orientation-Fixed Paper or Two-Sided Paper

• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.

• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating Instructions.

Page 48

CHU024

2. Loading Paper

Loading Envelopes

This section explains various details about and recommendations concerning envelopes.

Specifications of Envelopes

• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

• When using the envelope lever, take care not to trap or injure your fingers.

• Do not use window envelopes.

• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading. If the envelopes still stick together, load them one by one. For the envelope types that can be used with this printer, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

• Misfeeds might occur depending on the length and shape of the flaps.

• When loading envelopes with their flaps open, specify a custom size. You can print with a standard envelope size setting only when printing on envelopes with their flaps closed. However, be sure to open the flaps when loading envelopes into Tray 1 with their flaps toward the back of the printer.

• Before loading envelopes, press down on them to remove any air from inside, flattening out all four edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by running a pencil or ruler across them.

Using the envelope lever

Before loading envelopes, be sure to lower the envelope lever.

Page 49

1. Open the rear cover.

DBQ020

DBQ111

DBQ029

2. Lower the envelope lever all the way down.

Loading Envelopes

3. Close the rear cover.

• Be sure to raise the envelope lever after printing on envelopes.

Loading orientation for envelopes

The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes with the correct orientation.

Page 50

2. Loading Paper

Orientation Paper tray 1 Bypass tray

Envelopes

• Flaps: closed

• Bottom side of envelopes: toward the right of the printer

• Side to be printed: face up

Envelopes

• Flaps: open

• Flaps *2: open

• Bottom side of envelopes: toward the front of the printer

• Bottom side of envelopes: toward the back of the printer

• Side to be printed: face up

• Side to be printed: face down

When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes. For details, see page 53 "Configuring Envelope Settings Using the Control Panel".

To print on envelopes that are loaded with their long edges against the printer body, rotate the print

image by 180 degrees using the printer driver.

If the flaps are not held with the end guide, the envelopes may not be fed properly. In this case, load

them into the bypass tray.

Recommended envelopes

For details about recommended envelopes, contact your local dealer.

The size of envelopes that you can load depends on the tray in which you load them. For details, see page 28 "Paper Size Specifications".

• Load only one size and type of envelope at a time.

• The duplex function cannot be used with envelopes.

Page 51

Loading Envelopes

• Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray before loading.

• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print margin to at least 15 mm (0.6 inches) each.

• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check the print quality.

• When printing onto envelopes, the print speed is slower than usual.

• Flatten out prints if they are creased or curled.

• Check that the envelopes are not damp.

• High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased.

• Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes.

• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.

Printing on Envelopes with Windows (PCL 6/PostScript 3)

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

2. Click the [Detailed Settings] tab.

3. In the "Menu:" box, click the [Basic] icon, and then configure the following settings:

• Document Size:

Select the envelope size.

4. In the "Menu:" box, click the [Paper] icon, and then configure the following settings:

• Input Tray:

Select the paper tray where the envelopes are loaded.

• Paper Type:

Select [Envelope].

Change any other print settings as necessary. For details, see the printer driver's Help.

5. Click [OK].

6. Start printing from the application's [Print] dialog box.

Page 52

2. Loading Paper

• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 53 "Configuring Envelope Settings Using the Control Panel".

• Envelopes must be loaded in a specific orientation. For details, see page 46 "Loading Envelopes".

Printing on Envelopes with Windows (PCL 5e)

1. After creating a document, open the [Printing Preferences] dialog box in the document's

native application.

2. Click the [Paper] tab, and then configure the following settings:

• Input Tray:

Select the paper tray where the envelopes are loaded.

• Document Size:

Select the envelope size.

• Type:

Select [Envelope].

Change any other print settings as necessary. For details, see the printer driver's Help.

3. Click [OK].

4. Start printing from the application's [Print] dialog box.

• Envelopes must be loaded in a specific orientation. For details, see page 46 "Loading Envelopes".

Printing on Envelopes with Mac OS X

1. After creating a document, open the printing preferences screen in the document's native

application.

Page 53

2. Configure the following settings:

• Two-Sided:

Select [Off].

• Paper Size:

Select the envelope size.

• Orientation:

Select the orientation of the envelope.

3. Select [Paper Feed] in the pop-up menu.

4. Select the paper tray where the envelopes are loaded.

5. Select [Printer Features] in the pop-up menu.

6. Switch the "Feature Sets:" menu to configure the following settings:

• Paper Type:

Select [Envelope].

Loading Envelopes

7. Change any other print settings as necessary.

8. Start printing from the application's printing preferences screen.

• Envelopes must be loaded in a specific orientation. For details, see page 46 "Loading Envelopes".

Page 54

2. Loading Paper

Paper Settings

This section explains how to specify paper size and type using the control panel.

• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

Specifying a Paper Size

• To use the paper size and feed direction other than those indicated on the paper size dial, set the dial to " ", and set the paper size using the control panel.

• To use custom size paper, be sure to specify the paper size using the control panel and the printer driver.

• The printer cannot print on custom size paper if the application does not support custom size paper.

Specifying Standard Size Paper

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select the size of the paper set in the specified tray Press [OK]

• For details about the available paper size, see page 28 "Paper Size Specifications".

Specifying Custom Size Paper

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select [Custom Size] Press [OK]

4. Enter the horizontal value Press [OK]

Press [OK]

5. Enter the vertical value Press [OK]

Page 55

• For details about the available paper size, see page 28 "Paper Size Specifications".

Specifying a Paper Type

You can improve printer performance by selecting the optimum paper type for the tray.

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Type: (tray name)] Press [OK]

3. Select the type of the paper set in the specified tray Press [OK]

The setting is complete when specifying the following types of paper:

Thin Paper, Plain Paper, Plain Paper 2, Middle Thick, Thick Paper 1, Thick Paper 2, Thick Paper 3, Special Paper 1, Special Paper 2, Special Paper 3

4. If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Label Paper],

[Envelope], or [Preprinted Paper] for the paper type, press [Escape]

Paper Settings

5. Select [Maintenance] Press [OK]

6. Select [General Settings] Press [OK]

7. Select the paper thickness setting for the specified paper type Press [OK]

8. Select the tray where the specified type of paper is loaded [OK]

If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can specify the paper thickness for each tray separately. For other paper types, the specified paper thickness is applied to all trays.

9. Select the paper thickness Press [OK]

• For details about the available paper type, see page 32 "Paper Type Specifications".

Configuring Envelope Settings Using the Control Panel

When printing on envelopes, load envelopes in bypass tray or Tray 1, and then follow the procedure below to specify envelope type and thickness.

Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.

1. Select [Paper Input] Press [OK]

2. Select [Paper Size: (tray name)] Press [OK]

3. Select the envelope type Press [OK]

Page 56

2. Loading Paper

4. Select [Paper Type: (tray name)] Press [OK]

5. Select [Envelope] Press [OK]

6. Press [Escape]

7. Select [Maintenance] Press [OK]

8. Select [General Settings] Press [OK]

9. Select [Envelope Setting] Press [OK]

10. Select the source tray for which you want to change the paper thickness Press [OK]

11. Select the paper thickness Press [OK]

• For details about the envelope types that can be loaded in each tray, see page page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

• For details about how to load envelopes, see page 46 "Loading Envelopes".

• Configure the paper settings appropriately using both the printer driver and the control panel. For details about paper settings using the printer driver, see page 49 "Printing on Envelopes with Windows (PCL 6/PostScript 3)", page 50 "Printing on Envelopes with Windows (PCL 5e)", or page 50 "Printing on Envelopes with Mac OS X".

Page 57

3. Troubleshooting

This chapter provides solutions to common problems and it also explains how to correct unwanted print results.

When a Panel Tone Beeps

The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

Beep pattern Meaning Causes

Single short beep Panel/screen input

accepted.

Two long beeps Printer has warmed up. When the power is turned on or the

Five long beeps repeated four times.

Five short beeps repeated five times.

• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might continue, even after normal status has resumed.

Soft alert An error message appears on the

Strong alert The printer requires user attention

A control panel key was pressed.

printer exits Sleep mode, the printer has fully warmed up and is ready for use.

control panel if there is no tray for the selected paper size or the tray is empty.

because paper has jammed, the toner needs replenishing, or other problems have occurred.

• You can enable or disable beep alerts. For details, see "General Settings", Operating Instructions.

Page 58

3. Troubleshooting

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures.

Indicator Status

: Paper Misfeed indicator Appears when a paper misfeed occurs.

For details about removing jammed paper, see page 92 "Removing Jammed Paper".

: Load Paper indicator Appears when paper runs out.

For details about loading paper, see page 27 "Loading Paper".

: Add Toner indicator Appears when toner runs out.

For details about adding toner, see "Replacing the Print Cartridge", Operating Instructions.

: Service Call indicator Appears when the printer is malfunctioning or requires

maintenance.

: Cover Open indicator Appears when one or more covers of the printer are open.

Page 59

If USB Connection Fails

Problem Causes Solutions

If USB Connection Fails

The printer is not automatically recognized.

Windows has already configured the USB settings.

The USB cable is not connected properly.

Check whether or not the computer has identified the printer as an unsupported device.

Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. A [!] or [?] icon is displayed for conflicting devices. Take care not to accidentally remove required devices. For details, see Windows Help.

Page 60

3. Troubleshooting

When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions.

Status Messages

Message Status

"Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the

normal mode.

"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.

Turn off the printer after printing, and then turn it on again.

"Job Suspended" All jobs are suspended. Turn off the printer, and turn it on again to

resume the jobs.

"Offline" The printer is offline and cannot print.

"Please wait..." This message may appear for a few seconds. It means the printer is

initializing, replenishing toner, or performing maintenance operations. Wait a while.

"Printing..." The printer is printing. Wait a while.

"Printing Suspended" Printing is suspended. To resume printing, press the [Suspend/Resume]

key.

"Ready" This is the default ready message. The printer is ready for use. No

action is required.

"Resetting Job" The printer is resetting the print job. Wait a while.

"Setting change..." The printer is applying the changes made to its settings. Wait a while.

"The cooling fan is active." The printer may stop printing after it has been printing for more than

50 minutes continuously in order to cool down its inside. Printing will resume automatically after approximately 40 seconds.

"Updating Certificate..." The printer is updating the @Remote certificate. Turn the power off, and

then turn it on again.

"Waiting for print data..." The printer is waiting for the next data to print. Wait a while.

Page 61

Alert Messages (Displayed on the Control Panel)

Message Cause Solution

When Messages Are Displayed

" (A1) Open Front Cover and remove the paper."

" (A2) Remove misfeed in Trays. Opn & cls Frt. Cov."

" (B) Open Front Cover and remove the paper."

" (B) (C) Open Front/Rear Cover and remove misfeed."

" (Y1) Remove misfeed in Tray 2. Opn & cls Frt. Cov."

Open the front cover and remove the jammed paper from the paper feed path.

Remove the jammed paper from the bypass tray. To reset the error, open the front cover and then close it.

Open the front cover and remove the jammed paper from the internal paper feed path.

Open the front cover and remove any jammed paper from the internal paper feed path.

Open Tray 2 and remove the jammed paper. To reset the error, open the front cover and then close it.

For details, see page 92 "Removing Jammed Paper".

" (Y2) Remove misfeed in Tray 3. Opn & cls Frt. Cov."

" (Y3) Remove misfeed in Tray 4. Opn & cls Frt. Cov."

" (Z1) Open Rear Cover and remove misfeed"

Open Tray 3 and remove the jammed paper. To reset the error, open the front cover and then close it.

Open Tray 4 and remove the jammed paper. To reset the error, open the front cover and then close it.

Open the rear cover and remove the jammed paper from the paper duplex unit.

For details, see page 92 "Removing Jammed Paper".

Page 62

3. Troubleshooting

Message Cause Solution

" (Z2) Pull out Tray 1 & remove ppr. Opn & cls F.Cov"

Open Tray 1 and remove the jammed paper. To reset the error, open the front cover and then close it.

" (Z3) Opn Tray1/R.Cov & remove ppr. Opn & cls F.Cov"

Open Tray 1 and the rear cover, and then remove the jammed paper. To reset the error, open the front cover and then close it.

" Toner is almost empty." The print cartridge is almost

empty.

" Add toner. Replace Toner Cartridge."

The toner has run out. Replace the print cartridge.

"@Remote Cert. update failed" Updating the @Remote

certificate failed.

For details, see page 92 "Removing Jammed Paper".

For details, see "Replacing the Print Cartridge", Operating Instructions.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

"Cannot connect=>Comm.Serv. Check proxy user/password."

"Cannot connect with DHCP server. (101/201)"

"Cannot connect with NetWare print server. (107/207)"

"Cannot connect with NetWare server.(106/206)"

The proxy user name or password is incorrect.

An IP address cannot be obtained from the DHCP server.

No connection with the NetWare print server is available.

Check the proxy server settings, and then change the user name and/or password if they are incorrect.

Contact your network administrator.

Page 63

When Messages Are Displayed

Message Cause Solution

"Cannot print." The printer cannot print the

sent data.

"Change (Tray name) to the following settings:"

The size of the paper in the tray does not match the paper size specified in the printer driver.

"Check network settings. (103/203)"

The IP address setting is incorrect.

"Classification Code Error" A classification code is not

specified for the print job.

"Connect failed:WirelessCard Turn power off, check card."

"Cover Open. Please close the

The printer cannot detect the wireless LAN interface board.

A cover of the printer is open. Close the cover as indicated

indicated cover."

Check that the file you want to print is a supported file type.

Check the misfeeds and ask your network administrator for help.

Select a tray containing paper that is the same size as the specified paper size.

Check the IP address, subnet mask, and gateway address.

Enter a classification code using the printer properties and print the document again.

Check that the board is supported or installed correctly.

on the control panel.

"Duplex mode is in off position for (tray name)"

The duplex mode for the indicated tray is not available.

"Ethernet Board Error" An error on the Ethernet is

detected.

"Exceeded max. No. of files." While printing a Sample Print,

Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.

You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Delete unneeded files stored in the printer.

Page 64

3. Troubleshooting

Message Cause Solution

"Exceeded max. No. of pages." While printing a Sample Print,

Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.

"Exceeded max. print size. Press [FormFeed] or [JobReset]."

The specified paper size exceeds the maximum size supported by this printer.

"Exceeded max. print size. Press [JobReset]."

The specified paper size exceeds the maximum size supported by this printer.

"Failed to connect to server for Remote Diagnostics."

The printer cannot communicate with Remote Communication Gate.

"Independent-supply toner" Independent-supply toner is

set.

"IPv6 Address already exists Linklocal Address(109/209)"

"IPv6 Address already exists Stateless Address(109/209)"

The same IPv6 address is already used.

• Delete unneeded files stored in the printer.

• Reduce the number of pages to print.

Press [Form Feed] to force printing or [JobReset] to cancel printing.

Press [JobReset] to cancel printing.

Check the connection to the Remote Server Gate.

Use the toner recommended for this printer.

Contact your network administrator.

"IPv6 Address already exists Manual Config.

The same IPv6 address is already used.

Address(109/209)"

"Load paper in (tray name)" There is no paper in the

specified tray.

"No privileges to use funct." The logged in user does not

have the privileges to register programs or change the paper tray settings.

"Option RAM Error" The printer cannot detect an

optional SDRAM module.

Contact your network administrator.

Load the specified paper in the tray, press [JobReset] to reset the job.

For details about how to set permissions, see Security Guide.

Check that the SDRAM module installed correctly.

Page 65

When Messages Are Displayed

Message Cause Solution

"Par. I/F board has a problem." The printer's self-diagnostic

test failed due to a loopback error.

"Printer Font Error." There are problems with the

printer's font file.

"Problem with Hard Disk Please call service."

"Problem:Wireless card Please call service."

The printer cannot detect the hard disk.

The printer cannot detect a wireless LAN interface board.

"Replacmnt Requrd Maint. Kit" You need to replace the

maintenance kit.

Replace the IEEE 1284 board that caused the error.

Turn the printer off, and then turn it on again.

If the problem persists, contact your sales or service representative.

Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative.

Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative.

For details, see "Replacing Other Consumables", Operating Instructions.

"Rep Rqrd: Drum U. (PrtSusp)"

"Printing was suspended. It will

You need to replace the drum unit.

resume after the Drum Unit is replaced."

"Rep Rqrd: Drum U. (PrtSusp)"

"Replace Drum Unit."

You can still continue printing with the existing drum unit, but print quality is not guaranteed. If printed pages come out blurred or with streaks or spots, replace the drum unit with a new one.

"Repl Requrd Soon Maint. Kit" You will need to replace the

maintenance kit soon.

For details, see "Replacing Other Consumables", Operating Instructions.

Contact your sales or service representative to obtain a new unit.

Page 66

3. Troubleshooting

Message Cause Solution

"Rplcmnt Rqrd Soon:Drum Unit" You will need to replace the

drum unit soon.

"SD Card authenticatn.failed Error recurs, call service."

Authentication from the SD card failed.

"Set the Drum Unit correctly." The drum unit may not be

installed correctly.

"Set the Maintenance Kit correctly."

The fusing unit may have not been installed correctly.

"Set the Toner Cartridge correctly." The print cartridge may have

not been installed correctly.

"Standard Tray is full. Remove the

The standard tray is full. Remove the paper.

paper."

Contact your sales or service representative to obtain a new unit.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Turn the printer off, and then install the drum unit again.

Turn the printer off, and then install the fusing unit again.

If the message continues to appear after the unit is installed again, contact your sales or service representative.

Turn the printer off, and install the print cartridge again.

"Supply order has failed." The automatic supply order

failed.

"This NetBIOS name is already in use.(108/208)"

The NetBIOS name specified for the printer is already used by another device on the network.

"The same IPv4 Address already exists.(102/202)"

The IPv4 address specified for the printer is already used by another device on the network.

"The selected job has already been printed or deleted."

This message might appear if you print or delete a job from Web Image Monitor.

The message indicates the printer tried to order the supplies.

Contact your network administrator.

Press Exit on the message screen.

Page 67

When Messages Are Displayed

Message Cause Solution

"USB has a problem. Please call service."

"Values set for IPv6/Gateway addresses are invalid.(110/210)"

"WPA Auth. incomplete.(211)" WPA authentication could not

The printer has detected a USB board failure.

The IPv6 address or gateway address is invalid.

be completed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

Check the network settings.

Contact your network administrator.

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message Cause Solution

"84: Error" There is no work area available

for image processing.

Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer.

"85: Error" The specified graphics library is

unavailable.

"86: Error" Parameters of the control code

are invalid.

"91: Error" Printing was canceled by the

auto job cancel function due to a command error.

"92: Error" Printing was canceled because

the [Job Reset] key or the [Suspend/Resume] key was pressed on the printer's control panel.

Check that the data is valid.

Check the print settings.

Check that the data is valid.

Perform the print operation again as necessary.

Page 68

3. Troubleshooting

Message Cause Solution

"Address book is in use." The printer currently cannot

perform authentication because

Wait a while, and then retry the

operation. the Address Book is being used by another function.

"Auto-user prog. failed." Automatic registration of

information for LDAP Authentication or Windows

For details about the automatic

registration of user information,

see Security Guide. Authentication failed because the Address Book is full.

"Cannot print." You have no privileges to print

the PDF file you want to print.

"Classification Code Error" The classification code is not

specified with the printer driver.

Contact the owner of the

document.

Select [Optional] for the

classification code. For details

about how to specify

classification code settings, see

"Registering Classification

Codes", Operating Instructions.

"Collate cancelled." Collate was canceled. Turn the printer off, and then

turn it on again. If the message

appears again, contact your

service representative.

"Collate: Page max." The amount of free memory is

insufficient to perform collating.

Reduce the number of pages to

be printed or install the optional

SDRAM.

"Command Error." An RPCS command error

occurred.

Check that the communication

between a device and the

printer is working correctly.

"Compressed Data Error" The printer detected corrupt

compressed data.

Check that the program you

used to compress the data is

functioning correctly.

"Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex

Tray" in [Paper Input] to enable

duplex printing for the paper

tray.

Page 69

When Messages Are Displayed

Message Cause Solution

"Error occured. Prntd/Cncld." An error occurred during

printing, but it was ignored.

"Excd Prt Vol Use max count." Printing was canceled because

the print maximum number was reached.

"Excd Prt Vol Use max count." Maximum number of user codes

that can be registered has been reached.

"File System Error." PDF direct printing could not be

performed because the file system could not be obtained.

"File System Full." The PDF file cannot be printed

because the capacity of the file system is full.

"Function use denied." The print job was cancelled

because of one of the following:

• The user does not have privileges to print.

Check the print settings.

Contact your user administrator.

Delete unnecessary user codes.

Turn the printer off, and then turn it on again. If the message appears again, contact your service representative.

Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer.

Enter the user name or user code with privileges to print, or enter the correct password for the user name.

• No privileges to print are assigned to the entered user name or user code, or a wrong password was specified for the user name.

"HDD is full." The hard disk became full while

printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the printer.

Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.

When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unnecessary forms or fonts registered to the printer.

Page 70

3. Troubleshooting

Message Cause Solution

"HDD not installed." The printer received a stored

job file but no hard disk is installed.

"I/O buffer overflow." An input buffer overflow

occurred.

"Insufficient Memory." A memory allocation error

occurred.

Install a hard disk.

• Select [Font Priority] for [Memory Usage] in [System].

• In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.

• Reduce the number of files being sent to the printer.

PCL 6

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list. In some cases, it will take a long time to complete a print job.

"Memory Retrieval Error." A memory allocation error

occurred.

PCL 5e, PostScript 3

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

Turn off the printer, and then turn it on again. If the message appears again, replace the SDRAM.

Page 71

When Messages Are Displayed

Message Cause Solution

"No response from server." A timeout occurred while the

Check the status of the server. printer was connecting to the server for LDAP Authentication or Windows Authentication.

"Paper Size Error" Printing was canceled because

Check the available paper size. the specified paper size cannot be fed from the tray.

"Paper Type Error" The printer does not recognize

the paper type specified using the printer driver.

Check that the printer is

connected to the network

correctly and bidirectional

communication is enabled. If the

problem persists, check the user

paper type settings of the

printer.

"Password mismatch." A wrong password was entered

Check the password. when an encrypted PDF file was printed.

"PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid.

"Print overrun." Printing images was aborted. Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help.

"Receiving data failed." Data reception was aborted. Resend the data.

"Sending data failed." The printer received a command

to stop a transmission from the

Check that the computer is

working correctly. printer driver.

"User auth. already exists." The same account name is

Contact your user administrator. already used in the newly selected domain or server in an environment using LDAP Authentication or Integration Server Authentication.

Page 72

3. Troubleshooting

When You Cannot Print

Problem Cause Solution

Printing does not start. The power is off. For details about how to turn on

the main power switch, see

page 17 "Turning On/Off the

Power".

Printing does not start. The cause is displayed on the

screen of the control panel.

Printing does not start. The interface cable is not

connected correctly.

Printing does not start. The correct interface cable is

not being used.

Printing does not start. The interface cable was

connected after the printer was switched on.

Check the error message or

warning status on the display

panel, and then take the

required action. For details

about solutions, see page 58

"When Messages Are

Displayed".

For details about how to

connect interface cables

correctly, see "Connecting the

Printer", Operating Instructions.

The type of interface cable to

use depends on the computer.

Be sure to use the correct one. If

the cable is damaged or worn,

replace it. For details about

interface cable, see

"Connecting the Printer",

Operating Instructions.

Connect the interface cable

before turning on the main

power switch.

Page 73

When You Cannot Print

Problem Cause Solution

Printing does not start. If the printer is using wireless

LAN, failure to print might result from a weak wireless signal.

Printing does not start. If the printer is using wireless

LAN, when there is a microwave oven, mobile phone, industrial machine, scientific instrument, or medical instrument which uses the same frequency range near the device, radio waves may be interfering with the wireless LAN's communication.

Check the radio signal status of

the wireless LAN in [System

Settings]. If the signal quality is

not satisfactory, move the

printer to a location where

radio waves can pass or

remove objects that might cause

interference.

You can check the signal status

only when wireless LAN is used

in infrastructure mode. For

details about the radio signal

status of the wireless LAN, see

"Host Interface", Operating

Instructions.

Turn off the microwave oven,

mobile phone, industrial

machine, scientific instrument, or

medical instrument which uses

the same frequency range and

then try printing again. If

printing is successful, move the

device to a location where it

does not interfere.

Printing does not start. If the printer is using wireless

LAN, SSID settings may be incorrect.

Check that the SSID is correctly

set using the printer's display

panel. For details about SSID

Setting, see "Connecting to the

Wireless LAN Interface",

Operating Instructions.

Page 74

3. Troubleshooting

Problem Cause Solution

Printing does not start. If the printer is using wireless

LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The Login User Name, Login

Password, or Driver Encryption Key is incorrect.

Printing does not start. Advanced encryption has been

set using the Extended Security function.

[List / Test Print] is disabled. A mechanical error might have

occurred.

Check the access point settings

when using the infrastructure

mode. Depending on the access

point, client access may be

filtered by MAC address. Also,

check that there are no

transmission problems between

the access point and wired

clients, and between the access

point and wireless clients.

Check the Login User Name,

Encryption Key.

Check the settings of the

Extended Security function. For

details about Extended Security

function settings, see Security

Guide.

Contact your service

representative.

Printing does not start when using the extended wireless

The correct Communication Mode is not set.

LAN in Ad-hoc Mode.

If printing does not start, contact your service representative.

• Turn the main power switch off and then back on again. For details about how to turn on/off the main power switch, see page 17 "Turning On/Off the Power".

• Change [Communication Mode] in [System Settings] to [802.11 Ad-hoc Mode], and then select [Off] for [Security Method]. For details about Communication Mode, see "Host Interface", Operating Instructions.

Page 75

When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the printer.

When the printer is connected to the computer using the interface cable

Check that the print port setting is correct. When connecting the printer to the computer using a parallel interface, connect using LPT1 or LPT2.

1. Open the printer properties dialog box, and then click the [Ports] tab.

For details about displaying the printer properties dialog box, see "Displaying the Printer Driver Properties with Windows", Operating Instructions.

2. In the [Print to the following port(s)] list, check that the correct port is selected.

Network connection

For details about the network connection, contact your administrator.

Page 76

3. Troubleshooting

Other Printing Problems

This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer.

When You Cannot Print Properly

Problem Cause Solution

The printed image is smudged. Settings for thick paper have not

been configured when printing on thick paper in the bypass tray.

Printed images contain blots or are patchy.

The paper is damp. Use paper that has been stored

PCL 5e

On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. Then in the "Type:" list, select a proper paper type.

PCL 6/PostScript 3

On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select [Bypass Tray] in the "Input Tray:" list. Then in the "Paper Type:" list, select a proper paper type.

in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions".

Printed images contain blots or are patchy.

The printer is not on a level surface.

The printer must be placed on a stable and level surface. Check the printer environment and select an appropriate location. For details about the printer's environment, see "Install Location", Operating Instructions.

Page 77

Other Printing Problems

Problem Cause Solution

Printed images contain blots or are patchy.

The printed image is faded over the entire page.

The paper is creased, curled, or has blemishes.

Smooth out the wrinkles or replace the paper. For details about paper, see page 34 "Paper Precautions".

The paper is damp. Use paper that has been stored

in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions".

The paper is unsuitable. Printing on coarse or treated paper might result in faint print image.

Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

If [On] is selected in the "Toner Saving:" list in the printer driver settings, the entire page will be faded when printed.

PCL 6/PostScript 3

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Off] in the "Toner Saving".

Images smudge when rubbed. (Toner is not fixed.)

The specified paper type and the paper that is actually loaded might be different. For example, thick paper might be loaded but not specified as the paper type.

PCL 5e

On the printer driver's [Paper] tab, select a proper paper type in the [Type:] box.

PCL 6/PostScript 3

On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select a proper paper type in the "Paper Type:" list.

Page 78

3. Troubleshooting

Problem Cause Solution

The printed image is different from the image on the computer's display.

The image is too dark or too light.

Printing will be performed by the printer's graphic processing function.

The paper type settings are not configured correctly.

The paper is loaded reverse side up. Printing on non-print surfaces reduces print quality and can damage the printer's internal components.

Image is dirty. Use of non-recommended toner

can result in a loss of print quality and other problems.

PCL 6

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list.

Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see page 52 "Paper Settings".

Before printing on special paper, check its surface carefully. For details about special paper, see page 34 "Paper Precautions".

Use genuine manufacturer toner. Contact your service representative.

Faint spots or smears appear on printed pages when printing is performed on both sides of a sheet.

Printed graphics do not match graphics on the screen.

Print result differs from the display.

The moisture in paper evaporates because of the heat generated during printing and forms dews on the surface of paper. These dews cause faint spots or smears of toner on printed images.

If the printer driver is configured to use the graphics command, the graphics command from the printer is used to print.

A non-Windows operating system is being used.

When you print on one side of paper continuously in a lowtemperature environment, such as early in the morning or late at night, wait for about 10 minutes before starting duplex printing.

If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help.

Check that the application supports the printer driver.

Page 79

Other Printing Problems

Problem Cause Solution

Print result differs from the display.

Characters differ from the display.

The printer is not selected for printing.

Use the printer driver of the printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the [Start] menu", Operating Instructions.

Data transmission failed or was canceled during printing.

Check whether there is failed or canceled data remaining. For details about how to identify the cause of the error, see "Checking Error Logs", Operating Instructions.

The loaded paper is unsuitable. Printing on recommended paper

produces better resolution. For details about recommended paper, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

Image position differs from the display.

The page layout settings are not configured correctly.

Check the page layout settings configured using the application. For details about page layout settings, see the application's Help.

Page 80

3. Troubleshooting

Problem Cause Solution

Image position differs from the display.

Lines of garbled or unwanted alphanumeric characters appear.

Images are cut off, or excess is printed.

The page layout settings are not configured correctly.

An incorrect printer language might have been selected.

You may be using paper smaller than the size selected in the application.

PCL 5e

On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size.

PCL 6 / PostScript 3

On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:", and then select the desired size in the "Print On:" list.

Select the correct printer driver, and then print the file again.

Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about the reduction function, see the printer driver Help.

Photo images are grainy. Some applications print at a

lower resolution.

A solid line is printed as a

Dither patterns do not match.

dashed line or appears blurred.

Use the application's or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help.

PostScript 3

Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.

Page 81

Other Printing Problems

Problem Cause Solution

Fine lines are fuzzy with inconsistent thickness or color, or do not appear.

Images appear only partially colored.

Super fine lines have been specified in the application.

PostScript 3

Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.

If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the color and thickness of the lines.

The paper is damp. Use paper that has been stored

in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions".

When printing is performed using the USB device server, a print job cannot be completed properly.

Even if the USB device server has received the data successfully, the printer cannot complete the print job properly because the timeout period set on the printer is too short.

Specify a longer period for [I/O Timeout] using the printer's control panel.

Page 82

3. Troubleshooting

Paper Misfeeds Occur Frequently

Problem Cause Solution

Paper is not fed from the selected tray.

Images are printed at a slant. The tray's side fences might not

Images are printed at a slant. The paper is feeding in at a

When you are using Windows, printer driver settings override those settings using the display panel.

be locked.

slant.

PCL 5e

On the printer driver's [Paper] tab, select the desired input tray in the "Input Tray:" list.

PCL 6/PostScript 3

On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select the desired input tray in the "Input Tray:" list.

Check that the side fences are locked. For details about how to set the side fences, see page 37 "Loading Paper into Paper Trays" or page 42 "Loading Paper into the Bypass Tray".

Load the paper correctly. For details about loading paper, see page 37 "Loading Paper into Paper Trays" or page 42 "Loading Paper into the Bypass Tray".

Misfeeds occur frequently. The number of sheets loaded

exceeds the capacity of the printer.

Misfeeds occur frequently. The paper tray's side fences are

set too tightly.

Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

Push the side fences lightly, and then reset them.

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Other Printing Problems

Problem Cause Solution

Misfeeds occur frequently. The paper is damp. Use paper that has been stored

in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions".

Misfeeds occur frequently. The paper is too thick or too

thin.

Misfeeds occur frequently. The paper is wrinkled or has

been folded/creased.

Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

• Use recommended paper. For details about recommended paper, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions".

Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have

already been copied or printed by another printer.

Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly

before loading them. Alternatively, feed the sheets into the printer one at a time.

Sheets are feeding in together, resulting in jams.

Sheets are sticking together. Fan the sheets thoroughly

before loading them. Alternatively, feed the sheets into the printer one at a time.

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3. Troubleshooting

Problem Cause Solution

Printed paper becomes creased.

The paper is damp. Use paper that has been stored

in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions".

Printed paper becomes creased.

The paper is too thin. Use recommended paper. For

details about recommended paper, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications".

Edges of sheets are creased. The paper is damp. Use paper that has been stored

in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions".

Edges of sheets are creased. You are using non-

Other Printing Problems

Problem Cause Solution

White stripes appear on the OHP.

Additional Troubleshooting

Problem Causes Solutions

Printed pages fall off of the output tray.

Paper may curl depending on the paper size, type, or printing conditions.

Fragments of paper are stuck to the OHP.

Use a dry cloth to wipe any paper fragments off the back of the OHP.

• Extend the extension tray of the output tray.

• Load paper upside down in the paper input tray.

• Remove the printed paper one by one. When printing multiple pages continuously, lower the envelope lever.

• When printing is performed with the envelope lever lowered, a warning message appears. To turn off the message, set [Envelope Lever Alert] to [Do not Display]. For details about the setting item, see "Quality Maintenance", Operating Instructions.

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3. Troubleshooting

Problem Causes Solutions

It takes a long time to complete a print job.

Images are printed in the wrong orientation.

Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.

If the Data In indicator is flashing, data has been received by the printer. Wait for a moment.

Changing the following settings with the printer driver may help speed up printing:

• Select [Speed] in "Print Priority" list.

• Select a lower resolution.

For details about how to change the settings, see the printer driver Help.

Set the printer's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help.

Optional components connected to the printer are not recognized.

Combined printing, booklet printing, or Auto Reduce/ Enlarge printing does not come out as expected.

Bidirectional communication is not working.

The application or printer driver settings are not configured correctly.

Set up optional devices on the properties of the printer. For details about how to set up optional devices, see the printer driver Help.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

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Other Printing Problems

Problem Causes Solutions

Some types of data, such as graphics data or data from certain applications, do not print.

The printer driver settings are not configured correctly.

PCL 5e:

On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area.

PCL 6:

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list.

PostScript 3:

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Photographic] in the "Dithering:" list.

For details about the printer driver settings, see the printer driver Help.

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3. Troubleshooting

Problem Causes Solutions

Some characters are not printed or appear strange.

The printer driver settings are not configured correctly.

PCL 5e:

On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area.

PCL 6:

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Quality] in the "Print Priority:" list.

• On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list.

PostScript 3:

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Text] in the "Dithering:" list.

Print speed or application relinquishing speed is slow.

The printer driver settings are not configured correctly.

For details about the printer driver settings, see the printer driver Help.

PCL 6

On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Speed] in the "Print Priority:" list.

For details about the printer driver settings, see the printer driver Help.

Quit any other applications.

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Other Printing Problems

Problem Causes Solutions

Print ends mid-job. An error might have occurred. Check the printer's display

panel to see if an error has occurred.

A print instruction was issued from the computer, but printing did not start.

PDF files do not print out/ cannot perform PDF direct print.

PDF direct print produces strange or malformed characters.

"Resetting job..." appears and printing is suspended.

Printing did not start even though the specified print time has already passed.

Printing via wireless LAN is slow.

User Authentication may have been set.

For details about User Authentication, see Security Guide.

PDF files are password-protected. To print password-protected

PDF files, enter the password in [PDF Menu].

PDF files cannot be printed if they are print-disabled in PDF file security

Change the PDF file security setting.

setting.

Fonts were not embedded. Embed fonts in the PDF file

you want to print, and then print.

Memory is insufficient. In [System], select [Memory

Usage] to [Font Priority].

The time set on the printer or computer is incorrect.

The number of jobs exceeds the

Set the correct time on the printer or computer.

Reduce the number of jobs.

capacity of the printer.

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3. Troubleshooting

Problem Causes Solutions

Printing via wireless LAN is slow.

• A communication error might have occurred.

• Interference from other wireless LAN devices can reduce the communication speed

• If the printer is using a wireless LAN, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial printer, scientific instrument, or medical instrument using the same frequency range near the device.

• Move the printer farther away from the wireless LAN device.

• If there are active wireless LAN devices nearby, move the printer or disable those devices.

• Turn off other printers or instruments that use the same frequency range, and then try printing again. If printing is successful, move the devices to a location where they do not interfere with the printer.

The Printed Image is Different from the Image on the Computer

Problem Solutions

The printed image is different from the image on the computer's display.

Images are cut off, or excess pages are printed.

When you use some functions, such as enlargement or reduction, the layout of the image might be different from that displayed on the computer display.

If you are using paper smaller than the paper size selected in the application, use the same size paper with that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print.

For details, see the printer driver's Help.

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Problem Solutions

Other Printing Problems

PDF Direct Print is not executed (PDF file is not printed).

As a result of printing using PDF Direct Printing, characters are missing or misshapen.

The paper size appears on the control panel and printing is not performed with PDF Direct Print.

You must install an optional hard disk or set the value of [RAM Disk] in the System Menu to 2 MB or higher.

For details about [RAM Disk], see "System", Operating Instructions.

When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor. For details about [Change PDF Password], see "PDF Menu", Operating Instructions.

For details about Web Image Monitor, see Web Image Monitor Help.

• PDF files not allowed to be printed by the PDF file security setting cannot be printed.

• Highly compressed PDFs cannot be printed using PDF Direct Print. Open the relevant application and print the PDF file using the printer driver. Set the file format to standard PDF.

Before printing, embed the font in the PDF file to be printed.

When PDF Direct Print is used, printout requires paper set within the PDF file. When a message indicating a paper size appears, either place the indicated size in the paper tray or perform Form Feed.

The printer takes a long time to start printing.

Also, if [Sub Paper Size] in the [System] menu is set to [Auto], printing is performed assuming Letter size and A4 size to be the same size. For example, when a PDF file set to A4 size paper is printed using PDF Direct Print and Letter size paper is loaded in the paper tray, or vice versa, the file will be printed out.

The printer accesses the USB interface when it receives a print job from the USB device server's network. In this case, it takes longer than usual to start a print job received from the printer's network.

If it takes too long to start printing, specify a shorter period for [I/O Timeout] using the printer's control panel.

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3. Troubleshooting

When Printer Is Not Functioning Properly

Problem Solutions

Paper is not fed from the selected tray.

Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. See

It takes too long to turn on the printer.

It takes too long to resume printing.

When you are using a Windows operating system, the printer driver settings override those set using the control panel. Set the input tray you want using the printer driver.

For details, see the printer driver's Help.

page 34 "Paper Precautions".

• If printed sheets come out curled, use the standard tray extension. See page 8 "Guide to Components".

If the printer is turned off while accessing the hard disk (for example: during file deletion), the printer will require more time to power-up the next time it is turned on. To avoid this time delay, do not turn the printer off while it is in operation.

• The data is so large or complex that it takes time to process it. If Data In indicator is flashing, the data is being processed. Wait until it resumes.

• The printer was in the Energy Saver mode or the Sleep mode. To recover from these modes, the printer must warm up, and this takes time until printing starts. For details, see page 18 "Saving Energy".

It takes too long to complete the print job.

• Photographs and other data-intensive pages take a long time for the printer to process, so wait when printing such data. Changing the settings with printer driver may help to speed up printing. For details, see the printer driver's Help.

• The data is so large or complex that it takes time for the printer to process it. If Data In indicator is flashing, the data is being processed. Wait until it resumes.

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Problem Solutions

Other Printing Problems

Attached options are not detected in the printer properties.

When printing combined prints or bound prints.

An empty tray is selected by Auto Tray Select, and the document is not printed due to out of paper error.

• The computer and printer are not in bidirectional communication. You must configure attached options in the printer properties. For details, see the printer driver's Help.

• Once you perform an automatic update of device information using the PCL 6 or PostScript 3 printer driver's properties, other printer drivers may not be able to establish a bidirectional communication and cannot perform the automatic update successfully. This only occurs with 32-bit Windows XP. In such cases, log off and log back on to Windows, and perform the automatic update again. If the problem cannot be resolved, contact your sales or service representative.

Check that the paper size and direction set in the printer driver are the same as those set in the application.

If the settings are not the same, change the settings of the printer driver.

If a paper tray is opened and closed while the printer is in Energy Saver mode, the printer will initialize the tray upon recovery, but the tray will not be selectable by Auto Tray Select.

To print from a paper tray that you opened and closed while the printer was in Energy Saver mode, you must manually specify the tray as the source paper tray before printing. When the printer recovers from Energy Saver mode and completes initialization, it will then print the document from the tray you have specified.

Page 94

DBQ125

3. Troubleshooting

Removing Jammed Paper

An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs.

Check the location and remove the paper.

• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

• When removing jammed paper, make sure not to trap or injure your fingers.

• To prevent misfeeds, do not leave any torn scraps of paper inside the printer.

• Contact your service representative if misfeeds occur frequently.

• If the error message remains displayed even after you remove misfed paper, open and close the front cover.

Paper Misfeed Message (A1)

The paper misfeed message " (A1)" appears when a paper misfeed occurs in the standard paper feed tray.

1. Pull out the paper tray until it stops.

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2. Pull out the jammed paper carefully.

DBQ126

DBQ127

DBQ010

3. Close the paper tray carefully.

Removing Jammed Paper

4. Open the front cover by pushing the front cover release button, and then close it to reset

the misfeed condition.

Page 96

DBQ067

DBQ128

DBQ129

3. Troubleshooting

• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared.

Paper Misfeed Message (A2)

The paper misfeed message " (A2)" appears when a paper misfeed occurs in the bypass tray.

1. Remove paper loaded in the bypass tray.

2. Pull out the jammed paper carefully.

Page 97

DBQ010

DBQ067

Removing Jammed Paper

3. Open the front cover by pushing the front cover release button, and then close it to reset

the misfeed condition.

• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared.

Paper Misfeed Message (B)

The paper misfeed message " (B)" appears when a paper misfeed occurs in the internal paper feed path.

• The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down.

Page 98

DBQ010

DBQ011

DBQ130

3. Troubleshooting

1. Push the button on the right side of the printer, and then open the front cover with both

hands carefully.

2. Hold the print cartridge's front handle to lift and pull it out.

3. Pull out the jammed paper carefully.

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DBQ131

DBQ132

DBQ016

Removing Jammed Paper

4. If you cannot see the jammed paper or remove it, lift "B" and remove the jammed paper.

5. Hold the handle of the print cartridge, and then insert it into the printer until it stops.

Push in the print cartridge fully until it reaches the position indicated on the label attached on the printer.

6. Close the front cover with both hands carefully.

If the front cover does not close, do not force it. Check if the print cartridge is properly installed.

Page 100

DBQ067

DBQ010

3. Troubleshooting

• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared.

Paper Misfeed Message (B) (C)

The paper misfeed message " (B) (C)" appears when a paper misfeed occurs in the internal paper feed path.

• The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down.

1. Push the button on the right side of the printer, and then open the front cover with both

hands carefully.

Ricoh 906916 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

Manuals for This Machine

1. Getting Started

Before You Start

How to Read the Manuals

Symbols used in the manuals

Disclaimer

Notes

About IP addresses

Model-Specific Information

List of Options

Guide to Names and Functions of Components

Guide to Components

Exterior: Front view

Exterior: Rear view

Interior: Front view

Interior: Rear view

Guide to functions of the printer's internal options

Guide to the Names and Functions of the Control Panel

Guide to the Names and Functions of the Control Panel Screen

Turning On/Off the Power

Turing On the Power

Turning Off the Power

Saving Energy

Displaying the Printer Configuration Screens Using the Control Panel

Using Web Image Monitor

Displaying the top page

2. Loading Paper

Paper Loading Procedure

Paper Size Specifications

Paper Type Specifications

Paper Precautions

Loading Paper into Paper Trays

When Loading Paper Larger than A4 or 81/2 × 11

Loading Paper into the Bypass Tray

Loading Orientation-Fixed Paper or Two-Sided Paper

Loading Envelopes

Specifications of Envelopes

Printing on Envelopes with Windows (PCL 6/PostScript 3)

Printing on Envelopes with Windows (PCL 5e)

Printing on Envelopes with Mac OS X

Paper Settings

Specifying a Paper Size

Specifying Standard Size Paper

Specifying Custom Size Paper

Specifying a Paper Type

Configuring Envelope Settings Using the Control Panel

3. Troubleshooting

When a Panel Tone Beeps

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

If USB Connection Fails

When Messages Are Displayed

Status Messages

Alert Messages (Displayed on the Control Panel)

Alert Messages (Printed on Error Logs and Reports)

When You Cannot Print

When the Data In Indicator Does Not Light Up or Flash

Other Printing Problems

When You Cannot Print Properly

Paper Misfeeds Occur Frequently

Additional Troubleshooting

The Printed Image is Different from the Image on the Computer

When Printer Is Not Functioning Properly

Removing Jammed Paper

Paper Misfeed Message (A1)

Paper Misfeed Message (A2)

Paper Misfeed Message (B)

Paper Misfeed Message (B) (C)