Ricoh 9016, 9021d, DSm721d, DSm716, LD316 User Manual

...

Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper and Replacing Toner

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Notes:

The model names of the machines do not appear in the following pages. Check the type of your machine before reading this manual. (For details, see “Machine Types”, About This Machine.)

• Type 1: 9016/DSm716/LD316/Aficio MP 1600

• Type 2: 9021d/DSm721d/LD320d/Aficio MP 2000

Certain types might not be available in some countries. For details, please contact your local dealer.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 12A or more

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.95 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................1

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

When the Function Status Indicator Lights Up in Red.......................................5

When You Have Problems Operating the Machine.............................................6

When a Job Is Not Performed...............................................................................9

2. Troubleshooting When Using the Copy Function

When a Message Is Displayed............................................................................11

When You Cannot Make Clear Copies ............................................................... 13

When You Cannot Make Copies As Wanted ..................................................... 15

When Memory Is Full ...............................................................................................17

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume ..........................................................................................19

When a Message Is Displayed............................................................................22

When You Cannot Send or Receive Fax Messages As Wanted...................... 29

When Memory Is Full ...............................................................................................33

When an Error Report Is Printed ........................................................................34

Turning Off the Main Power / In the Event of Power Failure............................35

When an Error Occurs Using Internet Fax ........................................................36

Error Mail Notification...............................................................................................36

Error Report (E-Mail)................................................................................................36

Server-Generated Error E-mail ................................................................................36

4. Troubleshooting When Using the Printer Function

When a Message Is Displayed during Installation of the Printer Driver......... 37

Windows 95/98/Me, Windows 2000 or Windows NT 4.0 .........................................37

Windows XP Professional or Windows Server 2003................................................ 37

Windows XP Home Edition ......................................................................................38

When a Message Is Displayed............................................................................39

Status Messages......................................................................................................39

Alert Messages ........................................................................................................39

Printing the Error Log ...............................................................................................41

When You Cannot Print.......................................................................................42

Other Printing Problems ..................................................................................... 45

iii

5. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected ........................................................ 53

When You Cannot Send Scanned Files.............................................................54

When You Cannot Browse the Network to Send a Scanned File ............................54

When the TWAIN Driver Cannot Be Started ............................................................ 54

The Network Delivery Function Cannot Be Used.....................................................54

Operations Are Not Possible When Messages Appear ...........................................55

When a Message Is Displayed............................................................................56

When a Message Is Displayed on the Display Panel...............................................56

When a Message Is Displayed on the Client Computer...........................................60

6. Adding Paper and Replacing Toner

Loading Paper ......................................................................................................65

Loading Paper into the Paper Trays ........................................................................65

Loading Paper into the Optional Paper Tray Unit ....................................................67

Orientation-Fixed Paper or Two-Sided Paper ..........................................................68

Changing the Paper Size.....................................................................................71

Changing the Paper Size in the Paper Tray.............................................................71

Changing a Paper Size in the Optional Paper Tray Unit..........................................79

Adding Toner........................................................................................................84

Replacing Toner.......................................................................................................85

Sending Fax Messages When Toner Has Run Out .................................................86

Waste Toner.............................................................................................................86

Replacing the Transmission Stamp Cartridge ..................................................87

7. Clearing Misfeeds

Removing Jammed Paper ...................................................................................89

8. Remarks

Where to Put Your Machine ................................................................................93

Machine Environment .............................................................................................. 93

Moving......................................................................................................................94

Power Connection....................................................................................................95

Access to the Machine .............................................................................................96

When Not Used for a Long Time..............................................................................96

Maintaining Your Machine .................................................................................. 97

Cleaning the Exposure Glass...................................................................................97

Cleaning the Exposure Glass Cover ........................................................................98

Cleaning the ADF/ARDF ..........................................................................................98

INDEX......................................................................................................... 99

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine's display panel.

{ }

Indicates the names of keys on the machine's control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder → ADF

• Auto Document Feeder capable of scanning both sides of a sheet → ARDF

1. When the Machine Does Not Operate As Wanted

This section describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures.

h: Error indicator Appears when there is a misfeed, a cover is left open, or

another problem occurs. See p.89 “Clearing Misfeeds”.

B: Load Paper indicator Appears when paper-out condition occurs. See p.65

“Loading Paper”.

D: Add Toner indicator Appears when toner runs out. See p.84 “Adding Toner”.

When the Machine Does Not Operate As Wanted

Panel Tone

The following table explains the various beep patterns that the machine produces to alert users about machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed

up.

Single short beep. A valid operation is

accepted.

Five short beeps repeated five times.

Strong alert. Machine requires user attention. Paper

After cooling or being switched on, the machine has fully warmed up and is ready for use.

A control panel key was pressed, the machine was switched on, or a document was placed on the ADF or ARDF.

might have jammed or toner might need replenishing.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “General Features”, General Settings Guide.

When the Function Status Indicator Lights Up in Red

If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.

Problem Cause Solution

Documents and reports are not printed out.

An error has occurred. The function whose indicator is lit

The machine is unable to connect to the network.

There is no copy paper left. Add more paper. See p.65 “Load-

ing Paper”.

Record the code number shown

is defective.

A network error has occurred. • Check the displayed message

in the display and contact your service representative. See “When a Message Is Displayed” of each chapter. You can use other functions normally.

and take an appropriate action. See “When a Message Is Displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit in red, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function.

Reference

p.11 “Troubleshooting When Using the Copy Function”

p.19 “Troubleshooting When Using the Facsimile Function”

p.37 “Troubleshooting When Using the Printer Function”

p.53 “Troubleshooting When Using the Scanner Function”

When the Machine Does Not Operate As Wanted

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem Cause Solution

“

Please wait.”

appears.

Please wait.”

“ appears.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the

{Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch or change the toner bottle.

If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

If the machine does not get started within 2 minutes, contact your service representative.

Wait for the machine to get ready.

Wait a little longer.

The display is difficult to see.

The display is off. The machine is in Energy Saver

The display is off. The operation switch is turned

Nothing happens when the operation switch is turned on.

The operation switch indicator continues blinking and does not turn off when pressed.

Screen contrast is not adjusted. Adjust the screen's contrast so

that you can see the display panel properly. See “General Features”, General Settings Guide.

Turn on the operation switch.

mode.

Turn on the operation switch.

off.

The main power switch is turned off.

The machine is communicating with external equipment.

Turn on the main power switch.

Check if the machine is communicating with a computer.

When You Have Problems Operating the Machine

Problem Cause Solution

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

Cannot print in duplex mode.

You may have loaded the paper incorrectly.

The tray's side fences may not be locked.

The tray's end fence may not be set properly.

You may have loaded paper of a size not shown on the paper size selector.

When a misfeed message appears, it remains until you open and close the cover as required.

Paper is still jammed in the tray.

You cannot use paper in the bypass tray for duplex printing.

Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the bypass tray with the print side down. See p.68 “Orientation-Fixed Paper or Two-Sided Paper”.

Check the side fences are locked. See p.71 “Changing the Paper Size”.

Check the end fence is set properly. See p.71 “Changing the Paper Size”.

Use Tray Paper Settings to set the paper size. See p.78 “Changing to a Size Other Than Indicated on the Paper Size Selector”.

Clear misfed paper, and then open and close the cover. See p.89 “Removing Jammed Paper”.

For duplex printing, select Tray 14 in the copier mode or with the printer driver.

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

Temperature

“

Alert. Turn main power off, adjust room temp. and wait a while before restarting.

pears, and printing is disabled.

” ap-

You have selected a tray that is set to [Off] for duplex printing in [Tray

Paper Settings] under [System Settings].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The temperature inside the machine is too high or too low.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select

[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press

[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.

Enter the user code (up to eight digits), and then press the {OK} or {q} key.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Locate the machine in an environment where the temperature remains between 10 and 32°C. See p.93 “Where to Put Your Machine”.

When the Machine Does Not Operate As Wanted

Problem Cause Solution

“You do not have

privileges to

The use of the function is restricted to authenticated users only.

Contact the administrator.

use this function.

Authentication failed. The entered login user name or

Authentication failed.

” appears.

password is not correct.

Cannot access the authentication server when using Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication.

Ask the administrator for the correct login user name and password.

Contact the administrator.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

❖ Combination Chart

Mode after you select Copy Facsimile Printer Scanner

Transmission Reception

Mode before you

select

Using the control panel

Copying

Copy

Transmission Operation

Scanning an Original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received

Facsimile

Printer

Scanner

Data

Reception

Receive Data

Printing

Using the control panel

Scanning

Using the control panel

Copying

Transmission Operation

Scanning an Original for

Memory Transmission

Immediate Transmission

×× ×

××

×× × ×

×××× × ×××

××× ×

ЧЧЧЧЧЧЧ ×××

××× ×

*2 *2 *2

ЧЧЧЧЧЧЧЧ ×××

TWAIN

…means that these functions can be used together.

Memory Reception

Printing Received Data

××

TWAIN

Receive Data

Printing

Using the control panel

Scanning

×××

…means that you can interrupt the current job with the function keys to pro-

ceed to a subsequent job.

…means that another job will automatically start after the current job is finished.

×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).

You can scan a document once the preceding job documents are all scanned.

During parallel reception, any subsequent job is suspended until reception is completed.

When the Machine Does Not Operate As Wanted

Note

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

2. Troubleshooting When Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Cannot detect original size

Cannot sort this size.

Cannot select Bypass Tray in current setting.

Original with this length cannot be duplex scanned.

Improper original is placed. Select paper manually, not with

the Auto Paper Select function, and do not use the Auto Reduce/Enlarge function. See “Originals”, Copy Reference.

Improper original is placed. Input the both horizontal and

vertical sizes of the non-standard original.

Improper original is placed.

The specified paper size is not available with the Sort function.

The specified function is not available with the bypass tray.

The specified custom length is not available for duplex printing from the ARDF (eg. 2 Sided → 2 Sided, 2 Sided → 1 Sided, 2 Sided → Combine).

Place the original on the exposure glass. See “Originals”, Copy Reference.

This message appears when the bypass tray is selected. Use copy paper that is not longer than 433 mm.

Select a paper tray other than the bypass tray.

Do not place originals that are longer than 433 mm.

Check original orientation.

Check paper size.

Rotate Sort is unavailable with this paper size.

Original is not placed in a proper orientation.

Improper paper size is set. If you press the {Start} key, copy

A size of paper for which Rotate Sort is not available is selected.

Change the orientation of the original.

will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy Reference.

Troubleshooting When Using the Copy Function

Message Cause Solution

Cannot dup. copy this size.

Max. number of sets is nn.

Cannot copy. Original is being scanned by another function.

You do not have privileges to use this function.

Authentication failed.

Duplex mode does not support the selected paper size.

The number of copies exceeds the maximum copy quantity.

The scanner function is in use. Cancel the current scan job. To do

Duplex mode supports the fol-

lowing paper sizes: A3

, A4

B4 JIS

A5 8 7 8

16K

You can change the maximum copy quantity. See “Copier Features”, General Settings Guide.

this, press the {Clear/ Stop} key on the scanner screen to display the message “

, 11"×17"L, 81/2"×14"L,

/4"×14"L, 81/2"×11"

/4"×101/2"

/2"×13"L, 81/4"×13"L, 8KL,

. Select one of these sizes.

, B5 JIS

, 8"×13"L,

Clear/Stop key

was pressed. Stop scan-

”, and then press [Stop].

The use of this function is restricted to authentified users only.

The entered login user name or password is not correct.

ning?

Contact the administrator.

Ask the administrator for the correct login user n.ame and password.

Authentication failed.

Cannot access the authentication server when using Basic Authentication, Windows Authentication , LDAP Authentication, or Integration Server Authentication.

Contact the administrator.

Reference

p.6 “When You Have Problems Operating the Machine”

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too dark. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Copies contain blots or are patchy.

The machine is not on a level surface.

Place the machine on a stable and level surface.

Make sure the machine's environment meets requirements. See p.93 “Where to Put Your Machine”.

Copies contain blots or are patchy.

Copies are too dark or too light.

The paper is creased, curled, or has blemishes.

Image density is too light. Adjust the image density. See

The paper is damp.

The correct paper type settings are not made.

The image was not printed on a suitable surface.

Smooth out the wrinkles from the paper, or replace it. See “Copy Paper”, About This Machine.

If paper comes out curled, adjust the Output Tray. See “Originals”, Copy Reference.

“Adjusting Image Density”, Copy Reference.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine.

Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.

Copies are dirty. Use of non-recommended toner

can result in loss of print quality and other problems.

The reverse side of an original image is copied.

Image density is too dark. Adjust the image density. See

Use manufacturer-genuine toner. Contact your service representative.

“Adjusting Image Density”, Copy Reference.

Troubleshooting When Using the Copy Function

Problem Cause Solution

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Copies are too light. Image density is too light. Adjust the image density. See

Copies are too light. The paper is damp or rough.

Copies are too light. The toner bottle is almost empty. Add toner. See p.84 “Adding

Parts of images are not copied.

Image density is too dark. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Change the orientation of the original.

Put mending tape on the pasted area.

The exposure glass, ADF or ARDF is dirty.

The original is not placed correctly.

The correct paper size is not selected.

Clean them. See p.97 “Maintaining Your Machine”.

“Adjusting Image Density”, Copy Reference.

Use the recommended paper. Also, use paper that has been stored in the recommended temperature and humidity conditions. See “Copy Paper”, About This Machine.

Contact your service representative.

Toner”.

Place originals correctly. See “Placing Originals”, Copy Reference.

Select the proper paper size.

White lines appear. The exposure glass or scanning

glass is dirty.

Copies are blank.

A moiré pattern is produced on copies.

Black spots appear on the copy of a photographic print.

The original is not placed correctly.

Your original has a dot pattern image or many lines.

Because of high humidity, the photographic print has stuck to the exposure glass.

Clean them. See p.97 “Maintaining Your Machine”.

When using the exposure glass, place originals face down. When using the ADF or ARDF, place them face up.

Place the original on the exposure glass at a slight angle.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover, ADF or ARDF open when copying.

When You Cannot Make Copies As Wanted

This section describes causes and remedies when copy results are not as expected.

❖ Basic

Problem Cause Solution

Misfeeds occur frequently.

Copy paper becomes creased.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp.

The paper is too thick or too thin.

The copy paper is wrinkled or has been folded/creased.

Printed paper is used.

The paper is damp.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. Do not reuse copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

You cannot combine several functions.

Print is slanted. The side fences in the paper tray

Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.65

Print is slanted. The machine's cover is open. Make sure the right and lower

The paper is too thin.

Selected functions cannot be used together.

is not locked.

Use recommended paper. See “Copy Paper”, About This Machine.

Check the combination of functions and make the settings again. See “Combination Chart”, Copy Reference.

Make sure the side fence is locked. See p.71 “Changing the Paper Size”.

“Loading Paper”.

right covers are properly closed.

Troubleshooting When Using the Copy Function

❖ Edit

Problem Cause Solution

When using the Duplex Margin function, parts of the original image are not copied.

❖ Combine

Problem Cause Solution

When using Combine, parts of the image are not copied.

You set a wide erased margin. Set a narrower margin with User

Tools. You can set the width between 0 - 50 mm (0" - 2").

See “Copier Features”, General Settings Guide.

There is a lack of margin space on the opposite side of the binding position.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

Your originals are not identical in size and direction.

Set a narrower margin with User Tools. You can set the width between 0 - 50 mm (0" - 2").

See “Copier Features”, General Settings Guide.

When you specify a reproduction ratio using the Manual Paper Select function, make sure that the ratio matches your originals and the copy paper.

(Select the correct reproduction ratio before using the Combine function.)

Use originals that are identical in size and direction.

Copies are not in correct order.

You placed the originals in the incorrect order.

When placing a stack of originals in the ADF or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

❖ Duplex (Type 2 only)

Problem Cause Solution

When You Cannot Make Copies As Wanted

Cannot print in duplex mode.

Copies are not in duplex order.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

Parts of the original image are not copied.

You may have loaded paper on the bypass tray.

You have loaded paper exceeding 90 g/m

You have selected a tray that is set to [Off] for duplex printing in

[Tray Paper Settings] under [System Settings].

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

The margin is too wide.

Remove paper loaded on the bypass tray. Load paper in Tray 1 - 4.

Change the paper.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [OK]. Then, select

[No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press

[Duplex], and then select [On]. See “Tray Paper Settings”, General Settings Guide.

When placing a stack of originals in the ADF or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Place the original in the correct orientation. See “Original Orientation”, Copy Reference.

Set a narrower margin with User Tools. See “User Tools Menu (Copier Features)”, Copy Reference.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Press [Resume] to scan and copy remaining originals.

The machine checks if the remaining originals should be copied, after the scanned original has been printed.

To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].

Troubleshooting When Using the Copy Function

3. Troubleshooting When

Using the Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the {On Hook Dial} key is pressed.

❖ At Transmission

Heard when immediate transmission is performed.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed.

A Press the {User Tools/Counter} key.

ASB027S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

E Select the item you want to adjust using {U} or {T}, and then press the

{OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel the setting and the display returns to that of step

G Press the {User Tools/Counter} key.

ASB027S

The standby display appears.

Adjusting the Volume

Note

❒ You can also adjust the On Hook volume when you press the {On Hook Di-

al} key. See “On Hook Dial”, Facsimile Reference.

❒ If the extended security function prevents you from changing this setting,

contact the administrator.

❒ You can set the volume level to between 0 and 7.

Troubleshooting When Using the Facsimile Function

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Error occurred, and trans. was cancelled.

Put original back, check it and press Start key.

Cannot detect original size. Place original again, then press Start key.

LFunc. Problems

Data will be initialized.

Memory is full. Scanning will be stopped and only scanned page(s) will be stored.

A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example, noise or cross talk).

Original jammed during Memory Transmission.

The machine failed to detect the size of the original.

There is a problem with the fax. Record the code number shown

The memory is full. If you press [Exit], the machine re-

Press [Exit], and then resend the pages that have not been sent.

If the error reoccurs frequently, contact your service representative.

Place originals that have not been scanned on the exposure glass, ADF or ARDF again.

Place original again, and then press the {Start} key.

in the display and contact your service representative.

Other functions can be used.

turns to standby mode and starts transmitting the pages that have been stored.

Cannot send fax as scanner is in use by another function.

Updating the settings... Reselect dest./functions after update finishes.

The machine is scanning an original under another function.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Before sending the fax, cancel the current scan job under the other function. To do this, press the {Clear/Stop} key on the control panel to display the message

Clear/Stop key was

“

pressed. Stop scanning?

Wait until the message disappears. Do not switch off the power while this message is displayed.

”, and then press [Stop].

When a Message Is Displayed

Message Cause Solution

Updating destination list. Reselect destination(s) or sender's name later.

You do not have privileges to use this function.

Authentication failed.

Connection with LDAP server has failed. Check the server status.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Use of this function is restricted. Contact the administrator.

Wrong login user name or password.

Authentication is not possible from this machine.

A network error has occurred and connection has failed.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Confirm correct login user name or password.

Contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

LDAP server auth. has failed. Check the settings.

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

LDAP server search timed out. Check the server status.

Specified group contains some invalid dest. Do you want to select only valid dest.?

The entered user name or password does not match that specified for LDAP server authentication.

The number of search results has exceeded the maximum number of items that can be displayed.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

Make settings correctly for the user name and the password for LDAP server authentication.

Search again after changing the search conditions.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “Administrator Tools”, General Settings Guide.

To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Sender's name is not selected. Specify sender's name.

Check whether there are any network problems.

{13-10}

Check whether there are any network problems.

{13-11}

Check whether there are any network problems.

{13-17}

The sender has not been specified.

The alias telephone number you entered is already registered on the gatekeeper by another device.

Cannot access gatekeeper. • Use your Web Image Monitor

Registering of user name is rejected by the SIP server.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

• Check the alias telephone number is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact your network administrator.

to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

• Use your Web Image Monitor to check the SIP server address and user name are correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

Check whether there are any network problems.

{13-18}

Cannot access the SIP server. • Use your Web Image Monitor

to check the SIP server address is correctly programmed. See the Web Image Monitor's Help.

• Contact your network administrator.

+ 78 hidden pages

Ricoh 9016, 9021d, DSm721d, DSm716, LD316 User Manual

Introduction

Important

Notes:

Caution:

Notes:

Power Source

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

Indicators

Panel Tone

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job Is Not Performed

When a Message Is Displayed

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

When Memory Is Full

Adjusting the Volume

When a Message Is Displayed