Ricoh 403080 - Aficio SP 4100N-KP B/W Laser Printer, Aficio SP 4110N-KP, Aficio SP C420DN-KP, Aficio SP C420DN, Aficio SP4210N Quick Setup Manual

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Quick Setup Guide

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Thank you for choosing a Ricoh HotSpot Printer providing you with a unique combination of hardware and embedded software. HotSpot Printers harness the Internet to deliver a secure, integrated solution for printing from any computer (on any platform [PC, Mac or Linux]), mobile phone or wireless handheld devices. With no need for driver downloads or software installation.

We have made it simple and aordable for you to provide printing services for anyone you choose to make aware of your PrintSpot.

This Quick Setup Guide is intended to ensure you will have your Ricoh HotSpot Printer up and running in 3 easy steps.

Step 1: Unpack and connect your Ricoh HotSpot Printer

Step 2: Test your Ricoh HotSpot Printer

Step 3: Register your Ricoh HotSpot Printer

Step 4 (optional): Personalise your PrintSpot Portal

Important Technical Requirements

HotSpot Printer does not have the ability to navigate any type of internet authentication requirements, no matter how simple they may be. Clear, unfettered access to the internet is required using HTTP and HTTPS on ports 80 and 443 for both inbound and outbound communication. Please communicate these requirements to your IT Department or Internet Service Provider (ISP) so that they can arrange the appropriate connections for your Ricoh HotSpot Printer.

If you require further assistance during the initial setup of your Ricoh HotSpot printer or any other of its normal operations please contact your local Ricoh supplier, whose telephone number will normally be displayed on the printer unit.

HotSpot Printer Quick Setup Guide

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HotSpot Printer Quick Setup Guide

Step 1: Unpack and connect your Ricoh HotSpot Printer

1a) Please review the Printer Quick Setup Guide for basic instructions for unpacking and setting up

your printer.

1b) Insert the Keypad USB plug into the appropriate connector on the rear side of the printer.

1c) Position the Keypad Keypad placement – Colour Model Acio SP C420DN

Keypad placement – Black and White Model Acio SP4210N

The left side of the keypad should be aligned with the printer’s left side edge. The bottom of the keypad should be positioned on the control panel as shown making sure that the back of the keypad does not interfere with the opening of the Top Exit Tray. Use the Velcro tape to permanently x the keypad to the printer unit.

The left side of the keypad should be aligned with the printer’s left side edge. The bottom of the keypad should be 2cms above the printers LCD screen. Use the Velcro tape to permanently x the keypad to the printer unit.

Keypad Connector

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1d) After the printer is connected to your Local Area Network (LAN) and powered on, print a

conguration page by pressing Menu button, scrolling the down arrow until List/Test Print appears, selecting by pressing Enter, then scroll down until Cong.Page appears and press Enter. Look for the IPv4 Address on the printed Conguration Page. It may appear on the rst or second page depending on your printer model (see circled areas).

1e) Locate the Unit Number or Printer ID, which appears at the top of the page. This is the printer’s

Serial Number, which you will need to have available for the next step, Step 3.

Step 2: Test your Ricoh HotSpot Printer

2a) Submit print jobs to PrintSpot using either the URL and/or email address that is clearly

displayed on the printer unit.

2b) After receiving conrmation (in a web browser window if submitting via internet or an email

notication when submitting via email), follow the instructions on the keypad to retrieve your test jobs. NOTE: it may take several minutes for the printer to receive the jobs from PrintSpot depending on the size of the document submitted.

HotSpot Printer Quick Setup Guide

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Step 3: Register your Ricoh HotSpot Printer

The HotSpot Printer registration service is available online 24/7. To register a new printer open your web browser and go to:-

http://printeron.net/register

Please follow the online registration prompts, although please note that:-

During the registration you will be required to enter the Printer Machine ID. This is the “Unit Number” (i.e. Serial Number) located at the top of the conguration page that you noted during step 1e.

The User Login and Password details are located on the Software License that came packaged with Ricoh HotSpot Printer.

Step 4 (optional): Personalise your PrintSpot Portal

Using your web browser go to http://www.printeron.net/administrators/

Click on the Hospitality link and go to the management pages. Then, log in with your administrator login and password credentials that are included within your HotSpot printer pack.

Once you are logged in you can update your printer settings, add more printers, download or upgrade your print release software, add or remove service administrators and update your contact information.

HotSpot Printer Quick Setup Guide

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Troubleshooting section

No.

Issue

Service is not running, i.e., default printer display message does not read: [For Print Release, Press OK]

Cannot print

Action

• Perform the following steps to restart the service:

1. Turn printer power OFF.

2. Disconnect the USB keypad cable (from rear of printer).

3. Turn printer power ON.

4. Wait approx. 90 seconds after [Ready] is displayed on printer LCD.

5. Turn printer power OFF.

6. Reconnect the USB keypad cable.

7. Turn printer power ON.

8. Wait approx. 90 seconds after [Ready] is displayed on printer LCD. The message [Print Release Press OK] should appear on the LCD.

9. To determine service status, go to No. 2.

• To check service status press the [?] key on the HotSpot keypad.

The printer LCD will display one of the following messages:

- [ PrinterOn x.x LicenseValid]. Indicates that Mobile Printing Service application is working properly.

- [ PrinterOn x.x InternetDown]. This indicates that the printer cannot get proper connection to the Mobile Printing Service Server. Please check printer network settings (IPv4, DHCP, DNS, etc.). Also see No. 3, below.

- [ PrinterOn x.x NoLicense]. This indicates that the application cannot get a valid license from the Mobile Printing Service Server. Please check printer’s network settings (IPv4, DHCP, DNS, etc.).Please check that the printer’s time and date are set correctly. See No. 4.

HotSpot Printer Quick Setup Guide

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No.3 Issue

Service status reads: [PrinterOn x.x InternetDown]

(Note: To check service status, press [?] on HotSpot keypad)

Action

• Conrm that there is Internet connectivity from another device (e.g.,

computer, laptop, etc.) by using the same Ethernet cable and physical port connection.

• Conrm that there are no authentication requirements for accessing the

Internet (e.g., username/password, “click here to connect” messages, etc.

• Ping or HTTP the HotSpot Printer’s IPv4 Address. For the IPv4 Address, print

a Conguration Page from the device control panel (as featured in section 1d).

• Contact your IT department or ISP (Internet Service Provider) to conrm that

the TCP/IP settings used by the HotSpot Printer are valid.

• Has DHCP been disabled? If so, static DNS values must be entered.

About DHCP

The HotSpot Printer’s default DHCP setting is “On”, in order for the DHCP Server to automatically assign an IP Address, Subnet Mask, Gateway Address and DNS Address. If, for example, the printer is turned o and moved to a new location, with DHCP set to “On,” as shown below, the correct network settings are automatically assigned.

The problem arises when the printer settings are changed to DHCP “O” and an IP Address is manually assigned. If DHCP is “O,” then the IP Address, Subnet Mask, Gateway Address and DNS Address must be manually set. If any of these addresses are set incorrectly or omitted, then the printer will not be able to communicate with the PrinterOn Server and vice versa. This typically results in an “Internet Down” error message on the printer’s LCD Panel. With the Internet Down error, users are able to submit jobs to the PrinterOn Server, receive their release code but, the job never downloads to the Printer because the printer can’t communicate over the Internet.

Setting Name

Auto-Obtain (DHCP) IPv4 Address Subnet Mask Gateway Address

Value

011.022.033.044

000.000.000.000

HotSpot Printer Quick Setup Guide

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No.

Action

To correct the problem, proceed as follows:

Step 1: From the printer’s control panel, assign IP Address, Subnet Mask,

Gateway Address values. Note: Reboot the printer by turning the power o for at least ve seconds.

Reference: For more information, refer to the printer’s Hardware Guide >

Conguration, located on the printer Manual included with the printer.

Step 2: From Web Image Monitor, change the DNS Server values to match

those entered via the printer’s control panel. Important: Assign both

primary and back-up DNS Addresses.

a. Make sure you have Internet access on an unrestricted network line. b. Open your Web browser c. Go to: http://PrinterIPAddress. d. Enter login credentials. Defaults:

• Login User Name: admin

• Password: leave blank

e. Click [Login]. f. Click [Conguration] link, left sidebar. g. Under Network, click [IPv4]. h. Under Details, click [Specify] button

adjacent to [Auto Obtain (DHCP)].

Important: If the DNS server is set

to [Specify], enter the values for the Primary (DNS Server1) and Secondary (DNS Server2) servers.

i. Click [OK] to save changes.

Step 3: Reboot the printer. This step is critical, as the changes will not take

eect until after the device is reset.

a. Turn printer OFF. b. Turn printer ON. Approx. 90 seconds after [Ready] appears in the display,

the message [For Print Release, Press OK] appears. You’re ready to print.

Issue

Service status reads: [PrinterOn x.x InternetDown] Cont.

Service status reads: [Printer On x.xInternet Down]

HotSpot Printer Quick Setup Guide

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No.

Issue

Service status reads: [Printer On x.x NoLicense]

Job is sent and release code received, but document does not print.

Action

• This indicates that the Mobile Printing Service application running on the

printer cannot get a valid license from the PrinterOn Server. Please check printer network settings (IPv4, DHCP, DNS etc.). Also check that the time and date are set correctly. To do so, proceed as follows:

1. At printer control panel, press [Menu].

2. Select [Maintenance], and press [OK].

3. Select [Timer Settings], and press [OK].

4. Select [Set Date], and press [OK].

5. If necessary, enter correct month, day, year, and press [OK].

6. Select [Set Time], and press [OK].

7. If necessary, enter correct hour, minute, second, and press [OK].

8. Press [Menu] to exit. Note: Steps may vary slightly, based on printer model.

• To check service status, press [?] on Hot-Spot keypad.

• If the license status reads [PrinterOn x.x LicenseValid], but you still cannot

release a print job, there are other possible issues:

1. Firewall, authentication and/or redirection is preventing HTTP/HTTPS

communication.

2. A change has occurred in the TCP/IP environment. Turn the printer OFF/

ON to restart the HotSpot Service.

3. Make sure that you are not entering the tracking number instead of the

release code.

HotSpot Printer Quick Setup Guide

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No.

Issue

Unavailable printer features

A Web page will not print

Cannot reprint a job (via the [Menu] key on the HotSpot keypad)

Trying to open PrinterOn Web Page, but screen reads [Service oine]

Trying to open PrinterOn Web Page, but screen reads [The page you request could not be found.]

Action

• When the printer is accessed via the Mobile Printing Service, envelope

printing, custom paper sizes, special paper types, and other advanced printer driver features are not supported. However, advanced driver features are available when the printer is being utilised as a standard network printer.

• Interactive Web sites that generate URLs based on user input, such as

mapquest.com and amazon.com, often contain long URLs that aren’t entirely visible in the Web browser. When pasting the URL into the File or URL eld, make sure you have copied the entire URL in order for the page to print.

• You have attempted to reprint more than ve (5) copies, the maximum

number available for reprint, and/or 20 minutes has elapsed since the rst print was released. After 20 minutes, the reprint function times out and the le is erased from the printer’s hard disk drive.

• You have entered the URL (www.printeron.net/ricoh/xxxxx) using a valid

printer ID (xxxxx), but the unit is not yet registered. Register the printer and try again.

Reference: Step 3 in this Quick Setup Guide.

• You have entered a URL using a non-existent printer ID (xxxxx). Re-enter

URL with correct ID.

• You typed the URL in upper case. Re-enter URL using all lower-case letters.

HotSpot Printer Quick Setup Guide

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No.11 Issue

Trying to remove an administrator, but screen reads [Unable to remove the user. The user is a super administrator of the site]

Action

Super Administrators are members of Ricoh’s manufacturing and technical support departments that require login privileges for troubleshooting purposes. As such, a Super Administrator cannot be removed.

HotSpot Printer Quick Setup Guide