Rheem RTGH-SR10I User Guide

Page 1

CERTIFIED

WARNING:

If the information in these instructions is not followed exactly, a ﬁre or explosion may result, causing death, personal injury, or property damage.

For Your Safety!

• Do not store or use gasoline or other ﬂammable vapors and liquids in the vicinity of this or any other appliance. To do so may result in an explosion or ﬁre.

• Installation and service must

be performed by a qualified installer, service agency, or the gas supplier.

What to Do If You Smell Gas

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

• Do not return to your home until authorized by the gas supplier or fire department.

HIGH EFFICIENCY CONDENSING TANKLESS WATER HEATER

USE AND CARE MANUAL

With Installation Instructions for the Installer

Condensing Direct Vent and Outdoor 199,900 Btu/hr, 180,000 Btu/hr, 157,000 Btu/hr and 120,000 Btu/hr Models

Do not destroy manual. Please read carefully and keep in a safe place for future reference.

WARNING:

This water heater is not suitable for use in manufactured (mobile) homes.

AP22530 Rev 01

Page 2

CONTENTS

Important Safety Information

Safety Precautions �� 2–8

Product Information

Product Information �� 8 Specifications �� 9, 10 General Descriptions ��11, 12

Safety

Using Your Water Heater

Setting the Water Temperature �� 13, 14

Caring for Your Water Heater

Water Heater Inspections �� 15, 16 Care and Cleaning ��17, 18 Preventive Maintenance �� 19 Draining the Water Heater �� 20–22 Freeze Protection �� 22 Vacation and Extended Shutdown �� 23 Troubleshooting Chart�� 23, 24 Service Error Code Chart �� 25, 26

If You Need Service

Call for Assistance �� 26

Installation Instructions

Standards Compliance ��28 Choosing a Location �� 28, 29 Product Inspection ��30 Water Heater Installation ��30–33 Venting ��34–49 Water Quality/Supply �� 50-54 Condensate ��54 Gas Supply �� 55-60 Electrical Wiring �� 60-64 Remote Control Installation �� 63-64 Insulation Blankets ��65 Installation Checklist ��66 Piping for Space Heaters ��67 Recirculation Control �� 68-70 Activating the Water Heater �� 71-72 Setting the Water Temperature �� 73-75 High-Altitude Dip Switch Adjustments 75-77 Water Saving Control Option �� 78-79 Maintenance Notice Option �� 80-81 Parts Replacement �� 82-83 Warranty Information��87-88

IMPORTANT SAFETY INFORMATION

READ THE SAFETY INFORMATION

Your safety and the safety of others are very important. There are many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. Recognize this symbol as an indication of Important Safety Information! This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word “DANGER,” “WARNING,” “CAUTION,” or “NOTICE.”

These words mean:

DANGER:

WARNING:

CAUTION:

An imminently hazardous situation that will result in death or serious injury.

A potentially hazardous situation that can result in death or serious injury and/or damage to property.

A potentially hazardous situation that may result in minor or moderate injury.

WARNINGS:

• This water heater is not approved for use in manufactured (mobile) homes!

• Improper installation, adjustment, alteration, service, or maintenance can cause death, personal injury, or property damage. Follow the instructions in this manual.

READ ALL INSTRUCTIONS BEFORE USING.

Be sure to read and understand the entire Use and Care Manual before attempting to install or operate this water heater. It may save you time and money. Pay particular attention to the Safety Instructions. Failure to follow these warnings could result in death or serious bodily injury. Should you have problems understanding the instructions in this manual, or have any questions, STOP and get help from a qualified service technician or the local gas utility.

NOTICE:

Attention is called to observe a specified procedure or maintain a specific condition.

Page 3

IMPORTANT SAFETY INFORMATION

Water Heater Venting Safety

DANGER:

• Failure to install and properly vent the water heater to the outdoors as outlined in the “Venting” section of the Installation Instructions in this manual will result in death from fire, explosion, or asphyxiation from carbon monoxide. NEVER operate this water heater unless it is properly vented and has the air supply piping properly installed and terminated to the outdoors.

• Be sure to inspect the vent terminal, the air intake, and the vent system on the water heater for proper installation at initial start-up and at least annually thereafter. Refer to the “Care and Cleaning” section of this manual for more information regarding vent system inspection.

WARNINGS:

• Gasoline and other flammable liquids, materials,

and vapors (including paint thinners, solvents, and adhesives) are extremely dangerous. DO NOT handle, use, or store gasoline or other flammable or combustible materials anywhere in the vicinity of a water heater or any other appliance. Be sure to read and follow the labels on the water heater, as well as the warnings printed in this manual. Failure to do so can result in death, bodily injury, or property damage.

• Combustible construction refers to adjacent walls and

ceilings and should not be confused with combustible or flammable products and materials. Combustible materials, such as clothing, cleaning materials, or flammable liquids, should never be stored in the vicinity of this or any gas appliance. Fire or explosion can occur causing death, personal injury, and/or property damage. See page 29 for clearances to combustible materials.

• Follow vent manufacturer’s instructions for venting

installation, including additional clearances from combustibles, to avoid conditions that can lead to death, personal injury, and/or property damage.

• Use tankless water heater manufacturer-approved

Schedule 40 PVC (foam core is not permitted at any time), Schedule 80 PVC, CPVC, ABS, UL 1738-listed Category III Stainless Steel, or InnoFlue® PP. No other vent material is permitted. For Canada, installations must follow ULC S636 for exhaust venting.

• Moisture in the flue gas will condense as it leaves the

vent terminal. In cold weather this condensate can freeze on the exterior wall, under the eaves, and on surrounding objects. Some discoloration to the exterior of the building is to be expected. However, improper location or installation may result in severe damage to the structure or exterior finish of the building.

• For multiple-unit installation, a minimum distance between vent terminations must be maintained to prevent recirculation of vent gases. See page 39 for information on venting and clearances to multiple terminations.

DANGER

FLAMMABLES

Vapors from flammable liquids will explode and catch fire causing death or severe burns.

Do not use or store flammable products such as gasoline, solvents or adhesives in the same room or area near the water heater.

Keep flammable products:

1. far away from heater,

2. in approved containers,

3. tightly closed and

4. out of children's reach.

Installation: Do not install water heater where flammable products will be stored or used unless the main burner flame is at least

Read and follow water heater warnings and instructions. If owners manual is missing, contact the retailer or manufacturer.

Flammable Vapors

Water heater has a main burner flame. The main burner flame:

1. which can come on at any time and

2. will ignite flammable vapors.

Vapors:

1. cannot be seen,

2. are heavier than air,

3. go a long way on the floor and

4. can be carried from other rooms to the main burner flame by air currents.

18" above the floor. This will reduce, but not eliminate, the risk of vapors being ignited by the main burner flame.

CAUTIONS:

• Ensure that the appliance vent is securely glued and attached to the vent connection on the top of the water heater. DO NOT USE SCREWS.

• DO NOT operate without the condensate drain connected and routed to a proper drain.

Safety

Page 4

IMPORTANT SAFETY INFORMATION

Water Supply Safety

DANGERS:

• WATER TEMPERATURE SETTINGS

Safety

– Safety and energy conservation are factors to be considered when selecting the water temperature setting of a water heater’s remote control. Water temperatures above 125°F (52°C) can cause death or severe burns from scalding. Be sure to read and follow the warnings outlined on the pictured label.

• There is a hot water scald potential if the water temperature is set too high. Households with small children, the disabled, or elderly persons may require a 120°F (49°C) or lower temperature setting to prevent contact with “HOT” water.

• Before manually operating the relief valve, make certain no one will be exposed to the danger of the hot water released by the valve. The water may be hot enough to create a scald hazard. The water should be released into a suitable drain to prevent injury or property damage.

• Failure to perform the recommended Routine Preventive Maintenance can harm the proper operation of this water heater, which can cause carbon monoxide dangers, excessive hot water temperatures, and other potentially hazardous conditions.

Water temperature over 125°F (52°C) can cause severe burns instantly or death from scalds.

Children, disabled and elderly are at highest risk of being scalded.

See instruction manual before setting temperature at water heater.

Feel water before bathing or showering.

Temperature limiting valves are available, see manual.

WARNINGS:

• IMPORTANT: DO NOT apply heat to the HOT or COLD water connections. If sweat connections are used, sweat tubing to adapter before fitting adapter to the water connections on heater. Any heat applied to the water supply fittings will permanently damage the internal components of the water heater.

• In case the pipe insulation is not rated for the appropriate weather conditions, install electric heat tracing or equivalent to prevent freezing of the pipes. DO NOT insulate or block the drain valve on the hot outlet fitting. If the pipes are allowed to freeze, the water heater and the pipes may malfunction or leak due to freezing water.

• Failure to drain the water heater as described on "Draining the Water Heater" can cause serious personal injuries from scalding and/or damage the water heater.

D ANGER

HOT

BURN

qualified service personnel should perform this adjustment. Only factory-authorized remote control(s) should be used.

Time/Temperature Relationship in Scalds

Water Temperature Time to Produce a Serious Burn

120°F (49°C) More than 5 minutes 125°F (52°C) 1 1/2 to 2 minutes 130°F (54°C) About 30 seconds 135°F (57°C) About 10 seconds 140°F (60°C) Less than 5 seconds 145°F (63°C) Less than 3 seconds 150°F (66°C) About 1 1/2 seconds 155°F (68°C) About 1 second

Table courtesy of Shriners Burn Institute

Temperature Conversion Chart °F/°C

85 100 102 104 106 108 110 112 114 116 118 120 125 130 140 °F 29 38 39 40 41 42 43 44 46 47 48 49 52 54 60 °C

CAUTIONS:

• This water heater must only be used with the following water supply system conditions:

– With clean, potable water free of corrosive

chemicals, sand, dirt, or other contaminants.

– With inlet water temperatures above 32°F

(0°C), but not exceeding 120°F (49°C).

– DO NOT reverse the hot and cold water

connections. The water heater will not operate.

• Even when drained properly, a small amount of water will remain in the water heater. In cold weather conditions, this water can freeze. If this happens, allow the defrost protection on the heater at least 30 minutes to melt the frozen water or the water heater may not work properly.

NOTICE:

The factory setting allows operating temperatures between 100°F (38°C) and 120°F (49°C). Temperatures of 85°F (29°C) and up to 140°F (60°C) can be achieved with the MAIN (UMC-117) remote control. Temperatures of 85°F (29°C) can be achieved with the Bath (USC-117 or USC2-117) remote control. Only

Page 5

IMPORTANT SAFETY INFORMATION

Natural Gas and Liqueﬁed Petroleum Safety

DANGERS:

• Never attempt to convert the water heater from natural gas to LP or vice versa. The water heater must only use the fuel type in accordance with listing on data plate— natural gas for natural gas units and LP for LP units. Any other fuel usage will result in death or serious personal injury from fire and/or explosion. This water heater is not certified for any other fuel type.

• Both natural gas and propane (LP) have an odorant added to aid in detecting a gas leak. Some people may not physically be able to smell or recognize this odorant. If you are unsure or unfamiliar with the smell of natural gas or LP, ask the gas supplier. Other conditions, such as “odorant fade,” which causes the odorant to diminish in intensity, can also hide or camouflage a gas leak.

• Water heaters using LP gas are different from natural gas models. A natural gas water heater will not function safely on LP and vice versa.

• LP must be used with great caution. It is heavier than air and will collect first in lower areas, making it hard to detect at nose level.

• Before attempting to light the water heater, make sure to look and smell for gas leaks. Use a soapy solution to check all gas fittings and connections. Bubbling at a connection indicates a leak that must be corrected. When smelling to detect a gas leak, be sure to also sniff near the floor.

• Gas detectors are recommended in LP and natural gas applications and their installation should be in accordance with the detector manufacturer’s recommendations and/or local laws, rules, regulations, or customs.

• Combustible materials, such as clothing, solvents, cleaning materials, or flammable liquids, must not be placed in the vicinity of the water heater.

• If a gas leak is present or suspected:

– DO NOT attempt to find the cause yourself.

– Never use an open flame to test for gas leaks. The gas can

ignite resulting in death, personal injury, or property damage.

– Follow the steps listed under “What to Do If You Smell Gas”

found on the front cover of this manual.

WARNINGS:

• The installation of gas piping must comply with local utility company requirements and/or in the absence of local codes, use the latest edition of National Fuel Gas Code (NFGC), ANSI Z223.1/NFPA 54, or CAN/CSA B149.1, Natural Gas and Propane Installation Code.

• If inlet gas pressure is out of allowable range [4.0” w.c. (1.0kPa) – 10.5” w.c. (2.6kPa)] for Natural Gas, or [8.0” w.c. (2.0kPa) – 13.0” w.c. (3.2kPa)] for LP gas, a gas pressure regulator must be installed to maintain the allowable inlet gas pressure.

• Should overheating occur or the gas supply fail to shut off, turn off the manual gas control valve to the water heater.

CAUTIONS:

• DO NOT attempt repair of electrical wiring, gas piping, remote control, burners, vent connectors, or other safety devices. Refer repairs to qualified service personnel.

• Turn off the manual gas shut-off valve if the water heater has been subjected to overheating, fire, flood, physical damage, or if the gas supply fails to shut off.

• DO NOT turn on the water heater unless the water and gas supplies are completely opened.

Safety

Page 6

IMPORTANT SAFETY INFORMATION

Before operating this water heater, be sure to read and follow the instructions on the label pictured below and all other labels on the water heater, as well as the warnings printed in this manual.

Failure to do so can result in unsafe operation of the

Safety

water heater, resulting in death, personal injury, or property damage. Should you have any problems reading or following the instructions in this manual, STOP and get help from a qualified service technician.

FOR YOUR SAFETY READ BEFORE OPERATING

WARNING : If you do not follow these instructions exactly, a fire or explosion may result

causing property damage, personal injury or loss of life.

OPERATING INSTRUCTIONS

1.STOP! Read the safety information above on this label.

2.Turn off all electric power to the appliance.

3.DO NOT attempt to light the burner by hand.

4.Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the "OFF" position.

5.Wait five (5) minutes to clear out any gas. If you then smell gas, STOP! Follow "B" in the safety information above on this label. If you don't smell gas, go to the next step.

6.Turn the Gas Shutoff Valve located on the outside of the unit counterclockwise to the "ON" position.

7.Turn on all electric power to the appliance.

8.If the appliance will not operate, follow the instructions "To Turn Off Gas To Appliance" and call your service technician or gas supplier.

GAS SHUTOFF

VALV E

OPEN CLOSE

TO TURN OFF GAS TO APPLIANCE

1.Turn off all electric power to the appliance if service is to be performed. .

Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the "OFF" position.

Page 7

Electrical Safety

IMPORTANT SAFETY INFORMATION

DANGER:

• Shock Hazard – Make sure the electrical power to the water heater is off to avoid electric shock that will result in death or serious personal injury.

WARNINGS:

• For your safety, the information in this manual must be followed to minimize the risk of fire, explosion, or electric shock that can result in death, personal injury, and/or property damage.

• Field wiring connections and electrical grounding must comply with local codes or, in the absence of local codes, with the latest edition of the National Electrical Code, ANSI/NFPA 70, or in Canada, Canadian Electrical Code, CAN/CSA C22.1, Part 1.

CAUTIONS:

• Label all wires prior to disconnecting for service. Wiring errors can cause dangerous and improper operation. Verify correct operation after servicing.

• For your safety, burner inspection and cleaning should be performed only by qualified service personnel.

• Make certain the power to the water heater is OFF before removing the unit cover panel. Exposed electrical components and moving parts can cause personal injuries.

• For your safety, DO NOT attempt repair of electrical wiring, gas piping, remote control, burners, vent connectors, or other safety devices. Refer repairs to qualified service personnel.

FOR INSTALLATIONS IN THE STATE OF CALIFORNIA

California law requires that water heaters must be braced, anchored, or strapped to resist falling or horizontal displacement due to earthquake motions. For water heaters up to 52-gallon capacity, a brochure with generic earthquake bracing instructions can be obtained from: Office of the State Architect, 1102 Q Street, Suite 5100, Sacramento, CA 95814, or you may call 916-4458100 or ask a water heater dealer.

However, applicable local codes shall govern installation. For residential water heaters of a capacity greater than 52 gallons or tankless-style, consult the local building jurisdiction code for acceptable bracing procedures.

Safety

Page 8

IMPORTANT SAFETY INFORMATION

General Installation and Maintenance Safety

WARNINGS:

• This water heater must be installed in accordance with these instructions, local codes, utility company requirements and/or in the absence of local codes, use the latest edition of the American National Standard/National Fuel Gas Code (NFGC), ANSI Z223.1 and National Fire Protection Association, NFPA 54, or in Canada, CAN/CSA B149.1, Natural Gas and Propane Installation Code, and the latest edition of the National Electrical Code, ANSI/NFPA 70, or in Canada, Canadian Electrical Code, CAN/CSA C22.1, Part 1.

• For your safety, DO NOT attempt to disassemble this water heater for any reason. Improper adjustments, alterations, service, or maintenance can cause death, personal injury, or property damage.

Product Information Safety

SAVE THESE INSTRUCTIONS

SAFETY PRECAUTIONS:

Read this manual entirely before installing and/or operating the water heater.

Use this water heater only for its intended purpose as described in this Use and Care Manual.

Have the installer show you the location of the gas shutoff valve and how to shut it off if necessary. Turn off the manual shut-off valve if the water heater has been subjected to overheating, fire, flood, physical damage, or if the gas supply fails to shut off.

Be sure your water heater is properly installed in accordance with local codes and the provided installation instructions.

DO NOT attempt to repair or replace any part of your water heater unless it is specifically recommended in this manual. All other servicing should be referred to a qualified service technician.

PRODUCT INFORMATION

For Your Records

Write down and save the following product information along with the original sales slip and/ or cancelled check.The model and serial numbers can be found on the top label on the right side of the water heater.

MODEL NUMBER:

SERIAL NUMBER:

DATE OF INSTALLATION:

INSTALLING COMPANY/PHONE NUMBER:

PLUMBING CONTRACTOR/PHONE NUMBER:

See page 26 for additional service information.

Read This Manual

Inside you will find many helpful hints on how to use and maintain your water heater properly. A little preventive care on your part can save you time and money over the life of your water heater.

You’ll find many answers to common problems in the "Troubleshooting Chart" on this Use and Care Manual. Always refer to this chart before calling for service. Referring to this chart before calling may answer your question(s) and eliminate the need for service.

Preoperating Checklist

Is the main gas valve to the water heater turned on?

Is the fuse in place or is the breaker turned on?

Does the water heater’s electronic ignition light?

Is the water temperature set to a safe temperature?

Is the water heater connected to a floor drain?

Is the water heater properly vented to the outside?

Is the water heater installed in a safe location away from flammable materials and/or freezing conditions?

Page 9

PRODUCT INFORMATION

Speciﬁcations – Direct-Vent Models

33/8"

(86 mm)

/4"

(159 mm)

/2"

(140 mm)

177/8"

(454 mm)

29 1/4"

(743 mm)

275/8"

(702 mm)

21/8"

(54 mm)

/8"

(73 mm)

(140 mm)

/8"

(98 mm)

51/2"

(105 mm)

Speciﬁcations – Outdoor Models

185/8"

Product Information

(473 mm)

/4"

(59 mm)

/8"

93/4"

(248 mm)

/2"

(38 mm)

91/2"

(241 mm)

177/8"

(454 mm)

/8"

(156 mm)

275/8"

(702 mm)

21/8"

(54 mm)

(73 mm)

(98 mm)27/8"

51/2"

(140 mm)

/8"

(105 mm)

185/8"

(473 mm)

/4"

(59 mm)

/8"

93/4"

(248 mm)

/2"

(38 mm)

91/2"

(241 mm)

/8"

(156 mm)

Page 10

PRODUCT INFORMATION

Speciﬁcations

The following product information can be found from the rating label on this water heater.

A. Model Number B. Serial Number C. Data Bar Code D. Heater Type E. Installation Type F. Type of Gas G. Max. Inlet Gas Pressure H. Min. Inlet Gas Pressure J. Recovery Rating K. Max. BTU Input Rating

Product Information

L. Min. BTU Input Rating M. Manifold Gas Pressure N. Certification Stamp P. Alternate Approval Stamp Q. Clearances

English Rating Label

English/French Rating Label

Page 11

General Descriptions

Typical Direct-Vent Water Heater

PRODUCT INFORMATION

(Shown Without Venting)

Remote Control

With Power Switch

Product Information

To Hot Water

Faucet(s)

Condensate

Drain Valve

Pipe*

Powe r

Supply

Cord

Union

To Suitable

Drain

Water

Filter

Relief Relief

Valve Valve

Service

Valve

Cold Water Supply

Shut-Off Valve

To Suitable

Drain

*Note: A flexible drain tube can be used

Manual Gas

Shut-Off Valve

(Supplied)

Union

Sediment Trap

Cap

Manual Gas

Supply Line

Shut-Off Valve

Page 12

PRODUCT INFORMATION

Typical Outdoor Water Heater

(No Venting Required)

This water heater is for OUTDOOR installation only.

DANGER:

DO NOT install this water heater indoors or in a confined space. It is designed for outdoor installation only. Any other type of installation will result in death or serious personal injury.

Flue

Terminal

Product Information

Hard-Wire

To Hot Water

Faucet(s)

Condensate

Pipe*

Power

Supply

Cord

Union

Relief Relief

Valve Valve

Service

Valve

Water

Filter

Manual Gas

Shut-O Valve

Union

(Supplied)

Sediment Trap

Remote Control

With Power Switch

Manual Gas Supply Line

Shut-O Valve

Drain Valve

To Suitable

Drain

Cold Water Supply

Shut-O Valve

To Suitable

Drain

*Note: A exible drain tube can be used

Cap

Page 13

Safety Precautions

USING YOUR WATER HEATER

WARNING:

• Flammable vapors can be drawn by air currents from surrounding areas to the water heater. Vapors can ignite causing death, personal injury, or product damage.

• DO NOT store or use flammable or combustible materials (gasoline, paint thinner, adhesives, solvents, newspapers, rags, mops, etc.) in the vicinity of the water heater or any other gas appliance. If they must be used, open doors and windows for ventilation, and shut off all gasburning appliances, including their pilot lights.

• DO turn off manual gas shut-off valve if water heater has been subjected to overheating, fire, flood, physical damage, or if the gas supply fails to shut off.

• DO NOT turn on water heater unless water and gas supplies are completely opened.

• DO NOT turn on water heater if cold water supply shut-off valve is closed.

• If there is any difficulty in understanding or following the operating and care instructions in this manual, it is recommended that you contact a qualified service technician to perform the work.

Setting the Water Temperature

DANGER:

Water temperatures above 125°F (52°C) will result in death and/or severe burns from scalding.

Safety and energy conservation are factors to be considered when selecting the water temperature setting. The temperature of the water in the water heater can be regulated by setting the temperature on the front of the remote control. Be sure to read and follow the warnings outlined on the pictured label.

The recommended setting for the water temperature is 100°F (38°C). The remote control has been preset and shipped at the recommended temperature setting.

Safety factors should be considered whenever altering the water temperature setting. The chart below may be used as a guide in determining the proper water temperature for your home.

D ANGER

Use Instructions

HOT

BURN

Time/Temperature Relationship in Scalds

Water Temperature Time to Produce a Serious Burn

Table courtesy of Shriners Burn Institute

Water temperature over 125°F (52°C) can cause severe burns instantly or death from scalds.

Children, disabled and elderly are at highest risk of being scalded.

See instruction manual before setting temperature at water heater.

Feel water before bathing or showering.

Temperature limiting valves are available, see manual.

Page 14

USING YOUR WATER HEATER

Setting the Water Temperature (cont.)

Maximum water temperature occurs while the water heater burner is ON. To determine the water temperature:

Turn on the hot water faucet and place a thermometer in the water stream.

NOTICE:

Water temperature at the faucet may vary depending on the season and the length of pipe from the water heater.

The remote control temperature range is between 100°F (38°C) and 120°F (49°C). To adjust the temperature to a desired setting, press the UP or DOWN adjustment button on the face of the remote control. The new temperature set point will show on the LED display.

Use Instructions

In-Use Indicator

(Lit during operation)

Priority

Indicator

NOTICE:

The temperature set point on the standard remote control cannot be increased above 112°F (44°C) when a hot water faucet is in the open position. To achieve temperatures above 120°F (49°C) or 85°F (29°C), contact a qualified service technician. Only factory-authorized remote control(s) should be used.

The water heater may not operate with a small water flow. Increase the water flow and recheck. If it still does not operate with the hot water faucet completely open, increase the temperature setting on the remote control.

Water Heater Facts

DANGER:

Water temperatures above 125°F (52°C) will result in death and/or severe burns from scalding.

• The hottest temperature water will be at the faucet closest to the water heater.

• Always remember to test the water temperature with your hand before use.

• Always supervise young children or others who are incapacitated.

• The water heater is equipped with a device that will shut off the gas supply to the burner if the water heater exceeds normal operating temperatures.

• Any water heater that has been subjected to fire, flood, physical damage, or been under water should be turned off at the manual gas shut-off valve and not used until it has been checked by qualified service personnel.

LED Temperature

and Error Code

Display

Temperature

Adjustment

Buttons

Power On/Off

Button and

Indicator

Page 15

CARING FOR YOUR WATER HEATER

Condensate Drain

Water Heater Inspections

Venting System (Direct Vent Only)

The venting system should be inspected annually to ensure all of the vent sections are secure and airtight. Qualified service personnel are familiar with vent system inspections and may be contacted for advice.

In applicable climates, periodically inspect the vent terminal to ensure it is not blocked by snow.

WARNING:

DO NOT operate the water heater if the vent system shows signs of leaking exhaust. Leaking exhaust could lead to death, personal injury, and/or product failure.

Outdoor models

Air Intake

Vent Outlet

Condensate Collector

CAUTIONS:

• Condensate is known to be acidic; refer to federal, state

(provincial), and local codes for proper handling and discharge methods.

• DO NOT operate without the condensate collector

drain connected and routed to a proper drain that can handle corrosive condensate. This could cause the system to malfunction or fail.

For outdoor models, check the air intake and vent

outlet for blockage and/or debris.

DANGER:

Shock Hazard – Make sure the electrical power to the water heater is OFF before removing protective cover. Electric shock will cause death or serious personal injury.

Care Instructions

On a regular basis, inspect the condensate drain line to ensure the condensate is draining properly.

The condensate coming from the water heater is known to be acidic. The heater features a built-in condensate neutralizer that uses CaCO3 (calcium carbonate) in rock form as a medium.

Periodically check the medium visually to ensure that it is not depleted and refill accordingly. It is recommended that you contact a qualified service technician to perform the work.

Page 16

CARING FOR YOUR WATER HEATER

Burner

Sight

Glass

Water Heater Inspections (cont.)

Burner

It is recommended the burner be annually inspected by a qualified service technician.

DANGER:

Shock Hazard – Removing the front cover panel exposes you to live electricity. Electric shock will cause death or serious personal injury.

Remove 6 screws and the unit cover panel.

Turn on a hot water faucet.

Care Instructions

While the water heater is operating, inspect the main burner flames through the burner sight glass. The flames should be blue when the main burner is firing.

NOTICE:

If the flames are not blue or you observe unusual burner operation, shut off the water heater and contact a qualified service technician.

Turn off the hot water faucet and reinstall the unit cover panel.

Page 17

CARING FOR YOUR WATER HEATER

Drain Valve

Cold Water Supply

Shut-O Valve

Care and Cleaning

DANGER:

Shock Hazard – Make certain power to the water heater is OFF before removing protective cover for any reason. Electric shock will cause death or serious personal injury.

WARNING:

Combustible materials, such as clothing, cleaning materials, or flammable liquids, must not be placed against or next to the water heater. Fire or explosion can occur causing death, personal injury, and/or product damage.

All care and cleaning to and around the water heater should only be performed with the water heater turned off and the electrical power supply disconnected.

NOTICE:

The air intake requires a minimum of 12 in. (30 cm) of clearance between the air intake opening and any obstruction.

Clean the water filter monthly, as described below and on the next page.

Water Filter Cleaning

Turn off the water heater and disconnect the electrical power supply.

Vacuum around the water heater to remove any dust, dirt, and/or lint buildup.

Clean the water heater and the remote control with a damp soft cloth and mild detergent. Gently wipe and completely dry all surfaces.

Outdoor models

Air Intake

Vent Outlet

Check the air intake and vent outlet for blockage and/or debris.

Turn off the water supply to the water heater.

Care Instructions

Drain the water heater. See "Draining the Water Heater" section.

Page 18

CARING FOR YOUR WATER HEATER

Care and Cleaning (cont.)

CAUTION:

DO NOT tap or force the filter during removal. This can

deform and/or damage the filter.

Unscrew the water filter from the base of the cold water inlet line and carefully slide it out of the line.

CAUTION:

DO NOT overtighten the water filter. Overtightening can

deform and/or damage the filter.

Replace the filter in the cold water inlet line and tighten until it is snug.

Clean the water filter under running water. To remove severe sediment and dirt, use a soft brush.

Care Instructions

Turn on the water supply, reconnect the electrical supply, and turn on the water heater.

Page 19

CARING FOR YOUR WATER HEATER

Relief Valve

Preventive Maintenance

WARNING:

Failure to perform routine preventive maintenance can prevent the water heater from operating properly. Improper operation can cause carbon monoxide dangers, excessive water temperatures, and other potentially hazardous conditions resulting in death, personal injury, and/or product damage.

Properly maintaining your water heater will ensure dependable, trouble-free service.

User Preventive Maintenance

Establish and follow a routine preventive maintenance program. The following suggested items should be included in your program.

Check and clean the water filter monthly. See “Water Filter Cleaning” on this Use and Care Manual.

WARNING:

Hot water is released during manual operation of the relief valve. Make sure all people and animals are clear from the area before performing this check to prevent death, personal injury, and/or property damage from hot drain water.

NOTICE:

If the pressure relief valve on the hot water heater discharges periodically, this may indicate a problem in the water system. Contact the water supplier or a plumbing contractor to correct the problem. DO NOT plug the relief valve outlet.

• Inspect and keep the area around the water heater clear

and free of flammable materials, such as gasoline and other flammable vapors and liquids.

• Visually inspect the water heater for damage and/or

denting. If present, contact a service personnel to verify proper operation.

• Check for abnormal sound during normal operation (e.g.,

hissing or banging noises). Contact a qualified service technician or plumbing contractor if abnormal sounds are noted.

• Check all gas and water pipes for leaks. See "Leak

Testing " on this Use and Care Manual.

NOTICE:

– DO NOT operate the water heater if you feel something is wrong with the unit. – DO NOT allow children to operate or handle the unit.

Care Instructions

• Annually check the operation of the pressure relief valve annually. Lifting the lever handle on the pressure-relief valve opens the valve to flush hot water through the discharge line to the drain. After several gallons have drained, release the lever handle to close the valve and stop draining.

• After inspections, maintenance, and/or cleaning, ensure proper operation by turning on a hot water faucet.

Professional Preventive Maintenance

It is recommended that a periodic inspection of the water heater burner, relief valve, air intake filter, water filter, and venting system be made by a qualified service technician.

WARNING:

Certain water conditions can damage the water heater and may cause defects, malfunctions or failures of the water heater that are not covered by the limited warranty. See "Water Quality" on this Use and Care Manual.

Page 20

CARING FOR YOUR WATER HEATER

Cold Water Supply

Shut-O Valve

Draining the Water Heater

WARNING:

Failure to follow these draining instructions can cause serious personal injury from scalding and/or product damage.

Close the water shut-off valve.

Turn off the water heater by pressing the POWER ON/OFF button on the remote control.

Close the gas shut-off valve(s).

At least 10 seconds after Step 1, unplug the water

Care Instructions

heater or disconnect the power supply at the circuit breaker box.

Water Drain

Valve

Find the water drain valve, the water filter and the water drain plug located at bottom of the water heater.

Water Drain Plug

Water Filter

Using a suitable container to catch the water, remove the water drain plug located at bottom of the water heater, the water drain valve from the base of the hot water outlet line, and the water filter from the base of the cold water inlet line.

Open all hot water faucets. Run the water until it is COLD; then shut off the faucet.

Connect a garden hose to the drain valve in the hot water outlet line and place the other end in a suitable drain. Open the drain valve until all the water has drained from the water heater. Leave water heater as is until placed back in service.

Page 21

CARING FOR YOUR WATER HEATER

CAUTION:

Even when drained properly, a small amount of water will remain in the water heater. In cold weather conditions, this water can freeze. If this happens, allow the defrost protection on the water heater at least 30 minutes to melt the frozen water. The water heater will not work properly until this water is thawed.

To put the water heater back in service:

Open all hot water faucets and let run until all air has been purged from the lines. Close all hot water faucets.

Disconnect drain hose. Make sure the drain valve is closed.

Reinstall the water filter in the base of the cold water inlet line, the water drain valve, and the water drain plug.

Open the water shut-off valve.

Plug in the power cord or reconnect the power supply at the circuit breaker box.

Open the gas shut-off valve(s).

Press the POWER ON/OFF button on the remote control to restart the unit.

Care Instructions

Page 22

CARING FOR YOUR WATER HEATER

Cold Water

Service Valve

Pressure Relief

Valve

Pressure

Relief Valve

Hot Water

Service Valve

Water Outlet

Water

Outlet

Water

Inlet

Water

Inlet

Drain

Draining the Water Heater (cont.)

Standard Drain Method

Service isolator valve kits may be purchased from the manufacturer, distributor, or place of purchase. The kits include two full-port isolation valves to be used in the inlet and outlet water lines. These kits provide a means for full diagnostic testing and ease of system flushing and draining.

Freeze Protection

Failure to drain the water heater can cause serious personal injury from scalding and/or product damage.

Whenever the water heater may be exposed to freezing conditions, make sure to completely drain the water from the unit. See "Draining the Water Heater.

Freezing conditions come from the ventilation system on direct-vent models and from exposure to cold air on outdoor models.

All of these water heaters are equipped with a freeze protection electric heater. This heater prevents freezing inside the water heater down to an ambient temperature of approximately -22°F (-30°C). These temperatures are all based on temperatures without wind.

The heater only protects the internal components of the water heater.

Care Instructions

NOTICE:

Unplugging or disconnecting the power supply to the water heater will also disconnect the power to the freeze protection electric heater.

External piping and valves require additional freeze protection. One method is to wrap insulation around the piping and valves.

Another method is to turn on a hot water faucet and leave a small amount of water running at a faucet. This will protect the water heater, piping, and valves from freezing.

WARNING:

Running Water Freeze Protection

Turn off the water heater by pressing the POWER ON/OFF button on the remote control.

Close the gas shut-off valve(s).

Open a hot water faucet slightly until the water stream is approximately 1/8 in. (0.3 cm). Be sure to check the flow periodically.

Page 23

CARING FOR YOUR WATER HEATER

Vacation and Extended Shutdown

WARNING:

Failure to drain the water heater can cause serious personal injury from scalding and/or product damage.

If the water heater is to remain idle for an extended period of time, the power and water to the heater should be turned off.

The water heater and piping should be drained if they might be subjected to freezing temperatures. See “Freeze Protection” section on this Use and Care Manual.

After an extended shutdown, the water heater’s operation and controls should be checked by a qualified service technician.

Troubleshooting Chart

The information in the following troubleshooting chart may help you diagnose and/or fix a problem you may be experiencing. Please review this chart before calling for service assistance.

DANGER:

Shock Hazard – Make certain power to the water heater is OFF before removing protective cover for any reason. Electric shock will cause death or serious personal injury.

Problem Possible Cause Solution

Not enough or no hot water.

9 1143

1. Unit is not ON. 1. Turn on the unit by pressing the

2. Water shut-off valve is not completely

opened.

3. Hot water faucet is not completely

opened.

4. Water piping is frozen. 4. Allow piping to thaw.

5. Electrical power is disconnected or

water supply is shut off.

6. The temperature may be set too low. 6. Increase the temperature setting.

7. Mixing valve malfunctions (if

applicable).

8. Error code displayed on the remote

control.

9. Not enough water demand. 9. Increase the hot water ﬂow at the

10. Water ﬁlter is clogged or dirty. 10. Clean the water ﬁlter. (See page 17.)

11. Fixture aerator is clogged or dirty. 11. Clean the aerator.

12. Scale buildup in the heat exchanger. 12. Check for error code. If required,

13. Hot and cold water lines reversed. 13. Reverse the water lines.

WARNING:

For Your Safety, DO NOT attempt repair of electrical wiring, gas piping remote control, burners, vent connectors, or other safety devices. Refer repairs to a qualified service technician.

POWER ON/OFF button.

2. Check shut-off valve and open com-

pletely.

3. Open hot water faucet completely.

(The main burner goes off when incoming water volume is inadequate.)

5a. Plug in the power cord or reconnect

the power supply at the circuit breaker box.

5b. Completely open the water supply valve.

(Inadequate water volume will cause the main burner to turn off.)

7. Check and replace the mixing valve.

8. See “Service Error Code Chart” on

page 26. If required, contact a qualiﬁed service technician.

faucet.

contact a qualiﬁed service technician.

Care Instructions

Page 24

CARING FOR YOUR WATER HEATER

Troubleshooting Chart (cont.)

Problem Possible Cause Solution

Water not hot enough.

1. The temperature may be set too low. 1. Increase the temperature setting at

2. The gas valve is not completely opened. 2. Check and completely open the gas valve.

the remote control.

Water too hot.

3. Gas supply pressure is low. 3. Contact your gas utility company or gas

4. Bleed-over in one of the hot water

ﬁxtures.

contractor to verify the gas meter and gas piping size.

4. Contact a dealer or a qualiﬁed service

technician.

1. Temperature is set too high. 1. Decrease the temperature setting at

2. Water shut-off valve is not completely

opened.

the remote control.

2. Check and completely open the water

shut-off valve.

3. Small amount of water has been heated. 3. Increase the hot water ﬂow at the

faucet to allow more water to ﬂow through the water heater.

Fan continues to rotate after the hot water

Care Instructions

faucet is closed.

The post-purge cycle clears ﬂue gases. Normal operation.

Page 25

CARING FOR YOUR WATER HEATER

Service Error Code Chart

Your water heater has an electronic diagnostic system built into it. When the water heater finds a problem, it displays an error code in the LED display on the remote control. The chart on the next page lists the error codes along with their possible problem and solution. Using this chart may help you diagnose and/or fix a problem you may be experiencing. Please refer to this chart before calling for service assistance.

DANGER:

Shock Hazard – Make certain power to the water heater is OFF before removing protective cover for any reason. Electric shock will cause death or serious personal injury.

WARNING:

For Your Safety, DO NOT attempt repair of electrical wiring, gas piping, remote control, burners, vent connectors, or other safety devices. Refer repairs to a qualified service technician.

When an error code is displayed:

Turn off all the hot water faucets.

Wait about 5 minutes; then restart the water heater by pressing the POWER ON/OFF button.

Turn on a hot water faucet and recheck the remote control display.

If the error code remains in the display:

1. Turn off the hot water faucet.

2. Turn off the water heater.

3. Unplug the water heater from power, wait about

30 seconds and plug back in.

4. Follow the error code chart information.

5. Restart the water heater, turn on a hot water

faucet, and recheck the remote control display.

If the error code is still shown:

1. Turn off the hot water faucet.

2. Turn off the water heater.

3. Make note of the displayed error code and call

for service assistance. See “Call for Assistance” section on this Use and Care Manual.

Care Instructions

Turn off the water heater by pressing the POWER ON/OFF button on the remote control.

NOTICE:

If the displayed error code is not listed in the chart, immediately turn off the water heater and call for service assistance.

Page 26

CARING FOR YOUR WATER HEATER

Service Error Code Chart (cont.)

Error Code Possible Cause Solution

61 or 99

Water heater has buildup of lime deposits. Contact a dealer or qualiﬁed service techni-

Air intake or vent exhaust opening may be blocked.

The vent pipes on the vent termination may not be connected properly.

The gas shut-off valve is not fully opened. Check shut-off valve and open completely.

Gas service has been interrupted. Contact your gas utility company.

LP gas is running low (LP models only). Reﬁll or replace your LP gas container.

If this code is still displayed after taking the numbered steps above.

Water heater is overheating. Contact a dealer or qualiﬁed service techni-

The heat exchanger is too hot. Check for blockage in the vent. Contact a

Neutralizer is clogged. Contact a dealer or qualiﬁed service techni-

Faulty inlet thermistor. Contact a dealer or qualiﬁed service techni-

Faulty outlet thermistor. Contact a dealer or qualiﬁed service techni-

Faulty blower motor. Contact a dealer or qualiﬁed service techni-

Faulty water ﬂow solenoid. Contact a dealer or qualiﬁed service techni-

The neutralizer needs to be replaced soon. The unit can be used for a while, but contact

The neutralizer must be replaced. The unit cannot be used until the neutralizer

Not enough water ﬂow to operate the unit. Increase the water ﬂow from the ﬁxtures.

Reminder of ﬂushing the heat exchanger and/ or replacing the water treatment ﬁlter.

cian.

Remove any blockage. (Air intake requires 12 in. [30 cm] of clearance.)

Contact a dealer or qualiﬁed service technician.

cian.

dealer or qualiﬁed service technician.

cian.

a dealer or qualiﬁed service technician.

is replaced. Contact a dealer or qualiﬁed service technician.

Contact a dealer or qualiﬁed service technician.

IF YOU NEED SERVICE

Care Instructions

Service Information

Call for Assistance

1. All questions, adjustments, repairs, and/or routine maintenance should be directed to your installer, plumbing contractor, or licensed service agent. If your contacts have moved or are not available, please refer to the telephone directory, commercial listings, or local utility company for qualified service assistance.

2. If your problem has not been solved to your satisfaction, contact the Manufacturer National Service Department at the following address:

Manufacturer National Service Department

800 Interstate Park Drive Montgomery, AL 36109 Phone: 1-866-720-2076

When contacting the manufacturer, the following information will be requested:

A. Model and serial number. (See page 8 or the

ratings plate on the side of the water heater.) B. Address where the water heater is located. C. Name and address of installation contractors

(page 8) and all qualified service companies that

have worked on the water heater. D. Original installation date. (See page 8.) E. Dates any service or preventive maintenance was

performed. F. Details of the persisting problem. G. List of businesses that have tried to fix this

problem, along with dates of service.

Page 27

INSTALLATION

Installation

INSTRUCTIONS

FOR THE CONTRACTOR

Page 28

INSTALLATION INSTRUCTIONS

Standards Compliance

General

This water heater must be installed in accordance with these instructions, local codes, and utility company requirements.

In the United States where local codes are not available, use the latest edition of the American National Standard/National Fuel Gas Code. A copy of the Fuel Gas Code can be purchased from either the American Gas Association, 400 North Capitol Street Northwest, Washington, DC 20001, as ANSI standard Z223.1, or National Fire Protection

Choosing a Location

WARNING:

Fire Hazard –Combustible construction refers to adjacent walls and ceilings and should not be confused with combustible or flammable products and materials. Combustible materials, such as clothing, cleaning materials, or flammable liquids, must not be placed against or next to the water heater. Fire or explosion could occur causing death, personal injury, and/or product damage.

A gas-fired water heater should never be installed in a space or room where liquids with flammable vapors are used or stored. Such liquids include gasoline, LP gas (butane or propane), paint, adhesives and their thinners, solvents, or removers. Flammable vapors carry long distances from where they are used or stored. The open flame of the water heater’s main burner can ignite these vapors causing an explosion or fire.

NOTICE:

Elevating a gas-fired water heater will reduce but NOT eliminate the possibility of lighting the vapor of flammable liquids which may be improperly stored or accidentally spilled.

NOTICE:

DO NOT connect power until venting installation is complete (see Venting installation).

Association, 1 Batterymarch Park, MA 02269 as NFPA 54.

In Canada, use the latest edition of the CAN/CSA B149.1 Natural Gas and Propane Installation Code and the Canadian Electrical Code, CAN/CSA C22.1, Part 1.

A copy can be purchased from; Canadian Standards Association, 5060 Spectrum Way, Mississauga, ON L4W 5N6

NOTICE:

This water heater should not be located in an area where water leakage of the heat exchanger or connections will result in damage to the area adjacent to it or to lower floors of the structures. When such areas cannot be avoided, install a suitable catch pan with an adequate drain under the water heater.

The following requirements will ensure a safe installation:

• The water heater must be located in an area where

it won’t sustain damage from moving vehicles, flooding, etc. If the water heater is installed in a storage garage, the direct ignition system and main burner should be no less than 18 in. (45 cm) above the garage floor.

• If the water heater is installed in a repair garage or

in a private garage, the direct ignition system and main burner should be no less than 4.5 ft (1400 mm) above the garage floor.

• The water heater should be installed as close as

possible to the vent exhaust and air intake. This minimizes the vent length and the number of elbows and joints required for venting.

• The water heater should be installed with the

correct venting and exhaust materials. See "Venting" on this Use and Care Manual.

12"

(300 mm)

Minimum

Air Intake Pipe

Exhaust Vent Pipe

Upward Slope to Termination

0" min. (0 mm)

Page 29

INSTALLATION INSTRUCTIONS

12" min.

(305 mm)

1/2" min. (13 mm)

1/2" min.

(13 mm)

12" min.

(305 mm)

(0 mm)

0" min.

(0 mm)

Sealing Plate

Choosing a Location (cont.)

• Every vent or air intake pipe penetration of a floor

or ceiling should be sealed.

• Failure to install and properly vent the water heater to the outdoors as outlined on "Venting" can result in unsafe operation.

General

• Minimum water heater clearances from combustible and noncombustible construction are as follows: – 1/2 in. (13 mm) for sides and front – 0 in. (0 cm) for rear with support bracket(s) – 12 in. (305 mm) from the bottom and top

– 0 in. (0 cm) for vent or air intake pipe

• Long hot water lines should be insulated to conserve water and energy.

• The water heater and water lines should be protected from exposure to freezing temperatures.

• DO NOT install the water heater in areas prohibited by National Fuel Gas Code in U.S. installation or CAN/CSA B149.1 in Canadian installation.

• DO NOT install the water heater where it is subject to vibrations.

• DO NOT install the water heater in a recreational vehicle, mobile home, boat, or other watercraft.

• DO NOT install the water heater near vents for heating and cooling unless a minimum clearance of 4 ft (1.2 m) is maintained.

NOTICE:

Preferred maintenance clearance is 24 in. (61 cm) from top, bottom, and front of unit.

Page 30

INSTALLATION INSTRUCTIONS

Product Inspection

General

Visually inspect the water heater for any possible damage.

Check the rating plate on the water heater to make sure the water heater was designed to be used with the supplied type of gas (natural or LP).

Remote Control

Verify that all included supplied parts are present as shown.

Screws

Washers

Manual Gas Shut-off

Valve

Remote Control Cable

Water Heater Installation

Corrosive Atmosphere

NOTICE:

The water heater should not be installed near an air supply containing halogenated hydrocarbons where contaminants can enter the combustion air supply.

Avoid installing a water heater in any of the following locations: beauty shops, dry-cleaning establishments, photo processing labs, and storage areas for liquid and powdered bleaches or swimming pool chemicals. These locations often contain such halogenated hydrocarbons.

Pressure Relief Valve

(Some models only)

The air supply containing halogenated hydrocarbons is safe to breathe, but when passed through a gas flame, corrosive elements are released that will shorten the life of any gas-burning appliance.

Propellants from common spray cans or gas leaks from A/C and refrigeration equipment are highly corrosive after passing through a flame.

NOTICE:

The water heater warranty is void when the failure is due to operation in corrosive conditions.

Page 31

INSTALLATION INSTRUCTIONS

Water Heater Installation (cont.)

NOTICE:

The National Fuel Gas Code (NFGC) and CAN/CSA B149.1 mandate a manual gas shut-off valve. See NFGC/B149.1 for complete instructions. Local codes or plumbing authority requirements may vary from the instructions or diagrams provided and take precedence over these instructions.

Typical Installation of Direct-Vent Water Heater

Wall Plate

(Recommended)

90˚

Elbow

90˚

Elbow

Air Intake Pipe

Upward Slope to

outside termination

Exhaust Vent Pipe

General

Outside

Wall

Water

Filter

Power Supply

Cord

To Hot Water

Faucet(s)

Union

Condensate

Drain*

Drain Valve

*Note: A flexible drain tube can be used.

**Note: Condensate trap should be installed as close as practical to the water heater.

A similar condensate trap is allowed as long as it prevents rain, condensate or any other liquid from entering into the water heater.

Suitable

Drain

Relief Valve

Service

Valve

(supplied)

Suitable

Drain

Cold Water Supply

Shut-Off Valve

Manual Gas Supply Line

Shut-Off Valve

Manual Gas

Shut-Off Valve

(Supplied)

Union

Sediment Trap

Cap

Page 32

INSTALLATION INSTRUCTIONS

Water Heater Installation (cont.)

General

Typical Installation of Outdoor Water Heater (No Venting Required)

This water heater is for OUTDOOR installation only.

Hard-Wire

(not supplied)

WARNING:

DO NOT install this water heater indoors or in a confined space. It is designed for outdoor installation only. Any other type of installation can result in death, personal injury, and/or damage to the product or property.

Flue

Terminal

Air Intake

Water

Filter

To Hot Water

Faucet(s)

Condensate

Drain*

Drain Valve

*Note: A exible drain tube can be used

UnionUnion

To Suitable

Drain

Relief

Valve

Service

Valve

(supplied)

To Suitable

Drain

Shut-Off Valve

Union

Cold Water Supply

Shut-Off Valve

Manual Gas

(Supplied)

Sediment Trap

Cap

Manual Gas Supply Line

Shut-Off Valve

Page 33

INSTALLATION INSTRUCTIONS

Mounting the Water Heater

CAUTION:

Reinforcement of the wall is required where the wall is not strong enough to hold the water heater. Failure to do so could result in personal injury and/or property damage.

The mounting location for the water heater should allow for easy access and operation.

The water heater is designed to be installed either inside the wall cavity between the wall studs or outside the wall cavity. Either installation requires the water heater to be supported with a wooden support brace between the wall studs, or a piece of wood that is equal in size to the water heater and securely attached to the wall studs before the water heater is attached to it. This piece of wood can be installed inside or outside of the wall. Use wood screws to secure brackets to wall. If mounting to a concrete wall, use lag bolts designed for concrete.

General

Attach the mounting bracket to the wall and secure it by 4 screws and washers. Make sure it is level and that it can support the weight of the water heater.

NOTICE:

The image above may differ in appearance from your water heater.

Align the grooves on the back of the water heater with the tongues on the mounting bracket and hang the water heater on the bracket. When mounted with the mounting bracket, the water heater will have a 5/8" (16 mm) clearance from the back of the wall. Using two screws and washers , secure the lower mounting bracket to the wall.

Make sure the proper electrical outlet or supply (120 VAC/60 Hz) is available and located near the unit. Direct-vent models come with a 6-ft. (1.8-m) power cord, while the outdoor models require hard-wiring or the addition of a plug.

NOTICE:

DO NOT connect power until venting installation is complete (see Venting installation).

Page 34

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater

Venting

DANGER:

Failure to properly vent the water heater to the outdoors as outlined in this Venting section will result in death or serious personal injury. To avoid the risk of fire, explosion, or asphyxiation from carbon monoxide, NEVER operate the water heater unless it is properly vented and has adequate air supply for proper operation as outlined in this Venting section. This water heater must have air supply connected

and terminated to the outdoors.

WARNING:

Refer to page 29 for required clearances to combustible materials. Improper clearances can cause explosion or fire resulting in death, personal injury, and/or product damage.

CAUTIONS:

•

Check to make sure flue gases DO NOT recirculate into the air intake terminal when using direct venting. If the water heater is having service issues, flue recirculation may be a contributing factor.

• Even when the minimum vent terminal separation distances are followed, recirculation may still occur depending upon the location outside the building, the distance from other buildings, proximity to corners, weather conditions, wind patterns, and snow depth.

• Periodically check to make sure that flue recirculation is not occurring. Signs of flue gas recirculation include frosted or frozen intake terminals and condensate in the intake terminal and venting system.

• Correction to flue recirculation may involve angling the intake away from the exhaust terminal and increasing the distance between them. Check to be sure the intake and exhaust terminals are not obstructed, especially during periods of below-freezing weather.

Venting Requirements

The installation of venting must comply with national codes, local codes, and the vent manufacturer’s instructions.

The vent exhaust and air intake must terminate outside as described in these instructions. DO NOT vent this water heater through a chimney. It must be vented separately from all other appliances.

The use of cellular core PVC (ASTM F891), cellular core CPVC, or Radel® (polyphenolsulfone) in nonmetallic venting systems is prohibited and that covering non-metallic vent pipe and fittings with thermal insulation is prohibited.

This water heater requires a special venting system. Refer to venting supplier’s instruction for complete parts list and method of installation. The manufacturers and product lines listed on the following tables have been tested and authorized to safely operate with Rheem tankless water heater.

Approved Vent Materials, Fittings and Terminations:

CPVC

Schedule 40, ASTM F-441

Schedule 40, ASTM F-441, and CPVC 4120, ASTM-D2846

Schedule 40, ASTM F-438

Acceptable Materials for Exhaust

Acceptable Materials for Air Intake

Fittings

Terminations (Manufactured by Polytech)

PVC

Schedule 40, ASTM D-1785

Schedule 40, ASTM D-1785, and DWV, ASTM-D2665

Schedule 40, ASTM D-2665

RXGY-G01

RXGY-G02

PTX-129

RXGY-E03A

RXGY-G01C

ABS is not permitted for exhaust vent in Canada

ABS

Schedule 40, ASTM D-2661

Approved Polypropylene Vent Manufacturer/Trade Name:

Manufacturer

Trade Name

Single Wall Pipe

Elbow

Adapter

Non-Return Valve (NRV)

Siphon

Termination

Centrotherm

InnoFlue®

ISVL**** or ISVL****UV

ISELL**** or ISELL****UV

ISAAL0202

ISNRV****

IASJBVS

ISLPT**** or ISTT****

NOTICE:

The unit can be vented using only the following approved vent pipe material.

Use only 2 or 3 inch diameter pipe. Refer to local codes for restrictions on the use of InnoFlue® PP, PVC, CPVC, or ABS pipe and fittings. All exhaust venting materials for product installed in Canada must meet ULC-S636.

*Refers to variations in nominal size.

DO NOT USE Schedule 20, Cell Core, Drain Pipe, Galvanized, Aluminum, B-Vent, or any flexible vent.

Page 35

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater

Vent Lengths and DIP switch Adjustments

Before starting the vent installation, careful planning should be given to the routing and termination of the vent pipes. The length of the vent pipes (inlet and outlet) should be kept to a minimum. Also, see pages 39–40 and 46 for vent terminal placement. Refer to the maximum and minimum vent length charts for the pipe sizes that can be used and the total equivalent length of pipe that can be used. DO NOT exceed equivalent length of pipe in maximum vent length chart.

Appropriate dip switch adjustment shall be required to allow certain vent length. There are 2 vent configuration settings, A-1 and A-2 settings at 0 2,000 ft (0 - 610 m) elevation.

As set from factory

To have a longer vent length with 2" vent, A-2 setting is required:

Venting

Turn off the gas and water to the water heater by closing the shut-off valves.

Remove the front cover panel on the water heater.

MIN MAX ADJ

A-1 setting is default and factory setting. All dip switches are off.

Minimum Vent Length (intake/outlet):

Number of

90° Elbows

1 1.0 ft. (0.3 m)

Minimum Length

of 2" or 3" Straight

Pipe

Maximum Vent Length (intake/outlet)

Number of 90° Elbows

1 22�0 ft (6�7 m) 148�5 ft (45�3 m)

2 19�0 ft (5�8 m) 147�0 ft (44�8 m)

3 16�0 ft (4�9 m) 145�5 ft (44�3 m)

4 13�0 ft (4�0 m) 144�0 ft (43�9 m)

5 10�0 ft (3�0 m) 142�5 ft (43�4 m)

6 7�0 ft (2�1 m) 141�0 ft (43�0 m)

Maximum Length of 2" Straight Pipe

Maximum Length of 3" Straight Pipe

Dip Switches

Control

Find DIP Switch 2 located in the top-right portion of the control board. The switch labeled “DIP 2” is the bottom switch.

Board

As set from factory

The factory settings for this switch should all be in the OFF position (DOWN).

Page 36

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater

The system will not operate if there is excessive restriction (pressure drop) in the venting system. Use

Dip #2 is on

To set A-2 setting, change the second switch on "DIP 2" to the ON position (UP).

NOTICE:

DO NOT alter any other DIP switch settings. Please contact technical service listed on page 26 of this use and care manual if you have any questions of DIP switch adjustments.

the chart above to calculate the maximum pipe run length with the required number of elbows (e.g., a maximum 57 ft. [17.4 m] of 2" vent pipe may be used provided there is only one 90° elbow in the system).

A 90° elbow is equivalent to 3 ft (0.9 m) of 2", and to 1ft. 6 in (0.5m) of 3" straight pipe. A 45° elbow is equivalent to 1ft. 6 in (0.5 m) of 2" straight pipe, and 9ft. (0.25 m) of 3" straight pipe.

The vent termination and/or one 90 degree elbow at air intake does not count as part of the straight pipe equivalent when determining the total vent length.

NOTICE:

To use 3" vent pipe, an increasing adapter will be required.

WARNING:

To use Category III Stainless Steel, a proper transition part will be required to prevent flue gas from leaking. This water heater requires the correct DIP switch adjustments per vent length for proper operation. Incorrect DIP switch adjustments may cause improper water heater

operation resulting in serious injury or death.

Replace the front cover panel.

Turn on the gas and water to the water heater by opening the shut-off valves.

Minimum / Maximum Vent Length (intake/outlet) each at A-2 Setting

Number

of 90°

Elbows

Minimum Length of 2" Straight Pipe

1 22�0 ft (6�7 m) 57�0 ft (17�4 m) Not allowed

2 19�0 ft (5�8 m) 54�0 ft (16�5 m) Not allowed

3 16�0 ft (4�9 m) 51�0 ft (15�5 m) Not allowed

4 13�0 ft (4�0 m) 48�0 ft (14�6 m) Not allowed

5 10�0 ft (3�0 m) 45�0 ft (13�7 m) Not allowed

6 7�0 ft (2�1 m) 42�0 ft (12�8 m) Not allowed

Maximum Length of 2" Straight Pipe

3" Pipe

Depending on the size of pipe that is chosen for venting the water heater, it might be necessary to use a fitting for stepping down in pipe size, to connect to the water heater.

All intake and exhaust venting components must have the same diameter size. DO NOT use a different size on the intake and exhaust venting.

It is recommend to have a vent length as short as possible. Input rate of the water heater decreases if there is restriction (pressure drop) in the venting system.

The following table shows approximate input rate reduction. Actual input rate reduction may be different at each installation.

Setting Vent Size

A-1

A-2 2" 10% 20 - 25%

3" 0% 15 - 20%

2" 5% 15 - 20%

Min Vent

Length

Max Vent

Length

Page 37

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater

Commonwealth of Massachusetts.

Preexisting Venting Notes:

If the water heater is being installed as a replacement for an existing water heater, a thorough inspection of the existing venting and air intake system must be performed prior to any installation work. Verify that the correct materials, vent lengths, and terminal locations as described in this manual

The unit may be vented horizontally through a wall or vertically through the roof. Pipe runs must be adequately supported along both vertical and horizontal runs. Maximum unsupported span is recommended to be no more than 4 feet (1.2 m). It is imperative that the first hanger be located on the horizontal runs immediately adjacent to the first 90-degree elbow from the vertical rise. Only use support isolation hanging bands. DO NOT use wire to support pipe runs.

Stress levels in the pipe and fittings can be significantly increased by improper installation. If rigid pipe clamps are used to hold the pipe in place, or if the pipe cannot move freely through a wall penetration, the pipe may be directly stressed, or high thermal stresses may be formed when the pipe heats up and expands. Install accordingly to minimize such stresses.

have been met. Carefully inspect the entire venting and air intake system for any signs of cracks or fractures, particularly at the joints between elbows or other fittings and the straight runs of vent pipe. Check the system for signs of sagging or other stresses in the joints as a result of misalignment of any components in the system. If any of these conditions are found, they must be corrected in accordance with the venting instructions in this manual before completing the installation and putting the water heater into service.

NOTICES:

• It is recommended that the air intake pipe and exhaust pipe have a 1/4" per foot upward slope toward the outdoors.

• Maintain the proper clearance between the vent pipe and combustible or noncombustible materials as described on page 29.

• A clearance of 0 in. (0 cm) is allowed between the vent or air intake pipe and combustible material.

• Use proper support for the vent and air intake pipes.

• It is recommended the support method used isolates the vent pipe from floor joists or other structural members. This helps prevent transmission of noise and vibration.

• DO NOT support, pin, or otherwise secure the venting system in a way that restricts the normal thermal expansion and contraction of the chosen venting material.

See page 38 for additional requirements for the

Page 38

Venting

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater

In the Commonwealth of Massachusetts

The Commonwealth of Massachusetts requires compliance with regulation 248 CMR 4.00 and

5.00 for installation of through-the-wall vented gas appliances as follows:

5.08: Modifications to NFPA–54, Chapter 10

(1) Revise NFPA–54 section 10.5.4.2 by adding a second exception as follows:

Existing chimneys shall be permitted to have their use continued when a gas conversion burner is installed, and shall be equipped with a manual reset device that will automatically shut off the gas to the burner in the event of a sustained back-draft.

(2) Revise 10.8.3 by adding the following additional requirements:

(a) For all side-wall, horizontally vented, gas-fueled equipment installed in every dwelling, building, or structure used in whole or part for residential purposes, including those owned or operated by the Commonwealth and where the side-wall exhaust vent termination is less than seven (7) feet above finished grade in the area of the venting, including but not limited to decks and porches, the following requirements shall be satisfied.

1. INSTALLATION OF CARBON MONOXIDE DETECTORS. At the time of installation of the sidewall, horizontally vented, gas-fueled equipment, the installing plumber or gas fitter shall observe that a hard-wired carbon monoxide detector with an alarm and battery backup is installed on the floor level where the gas equipment is to be installed. In addition, the installing plumber or gas fitter shall observe that a battery-operated or hard-wired carbon monoxide detector with an alarm is installed on each additional level of the dwelling, building, or structure served by the side-wall, horizontally vented, gas-fueled equipment. It shall be the responsibility of the property owner to secure the services of qualified licensed professionals for the installation of hard-wired carbon monoxide detectors.

a. In the event that the side-wall, horizontally vented, gasfueled equipment is installed in a crawl space or an attic, the hard-wired carbon monoxide detector with alarm and battery backup may be installed on the next adjacent floor level.

b. In the event that the requirements of this subdivision cannot be met at the time of completion of installation, the owner shall have a period of thirty (30) days to comply with the above requirements, provided, however, that during said thirty (30) day period, a battery-operated carbon monoxide detector with an alarm shall be installed.

2. APPROVED CARBON MONOXIDE DETECTORS. Each carbon monoxide detector as required in accordance with the above provisions shall comply with NFPA 720 and be ANSI/UL 2034-listed and IAS-certified.

3. SIGNAGE. A metal or plastic identification plate shall be permanently mounted to the exterior of the building at a minimum height of eight (8) feet above grade directly in line with the exhaust vent terminal for the horizontally vented, gas-fueled heating appliance or equipment. The sign shall read, in print size no less than one-half (1/2) inch in size, “GAS VENT DIRECTLY BELOW. KEEP CLEAR OF ALL OBSTRUCTIONS.”

4. INSPECTION. The state or local gas inspector of the side-wall, horizontally vented, gas-fueled equipment shall not approve the installation unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed in accordance with the provisions of 248 CMR 5.08 (2)(a)(1 through 4).

(b) EXEMPTIONS: The following equipment is exempt from 248 CMR 5.08 (2)(a)(1 through 4):

1. The equipment listed in Chapter 10 entitled “Equipment Not Required To Be Vented” in the most current edition of NFPA 54 as adopted by the Board, and

2. Product-approved side-wall, horizontally vented, gasfueled equipment installed in a room or structure separate from the dwelling, building, or structure used in whole or in part for residential purposes.

(c) MANUFACTURER REQUIREMENTS – GAS EQUIPMENT VENTING SYSTEM PROVIDED. When the manufacturer of product-approved side-wall, horizontally vented, gas-fueled equipment provides a venting system design or venting system components with the equipment, the instructions provided by the manufacturer for installation of the equipment and the venting system shall include:

1. Detailed instructions for the installation of the venting system design or the venting system components; and

2. A complete parts list for the venting system design or venting system.

(d) MANUFACTURER REQUIREMENTS – GAS EQUIPMENT VENTING SYSTEM NOT PROVIDED. When the manufacturer of product-approved side-wall, horizontally vented, gas-fueled equipment does not provide the parts for venting the flue gases, but identifies “special venting systems,” the following requirements shall be satisfied by the manufacturer:

1. The referenced “special venting systems” instructions shall be included with the appliance or equipment installation instructions, and

2. The “special venting systems” shall be productapproved by the Board, and the instructions for that system shall include a parts list and detailed installation instructions.

(e) A copy of all installation instructions for all productapproved side-wall, horizontally vented, gas-fueled equipment, all venting instructions, all parts lists for venting instructions, and/or all venting design instructions shall remain with the appliance or equipment at the completion of the installation.

Page 39

INSTALLATION INSTRUCTIONS

Regulator vent outlet in the event no

Venting for Direct-Vent Water Heater

The following chart details the minimal dimensional information needed to determine the proper location of the vent terminal for direct vent and outdoor tankless water heaters�

Inside

corner detail

15 ft

Fixed

closed

Fixed

closed

Operable

VENT TERMINAL

AIR SUPPLY INLET

HORIZONTAL VENT TERMINAL LOCATION FOR OTHER THAN DIRECT VENT

The following information should be used for determining the proper location of the vent terminal for direct vent water heaters.

Canadian Installations

A= Clearance above grade, veranda, porch, deck

or balcony.

• 6 in (15 cm) for appliances ≤ 10,000 Btuh

B= Clearance to window or door that may be

opened.

C= Clearance to permanently closed window. 0 in (0 cm) 0 in (0 cm)

D= Vertical Clearance to ventilated soffit located

above the terminal within a horizontal distance of 2 feet (61 cm) from the center line of the terminal.

E= Clearance to unventilated soffit. 12 in (30 cm) 12 in (30 cm)

F= Clearance to outside corner. 24 in (61 cm) 24 in (61 cm)

G= Clearance to inside corner. 18 in (46 cm) 18 in (46 cm)

H = Clearance to each side of center line

extended meter/regulator assembly. above

I = Clearance to service regulator vent outlet. 3 feet (91 cm) 3 feet (91 cm)

J = Clearance to nonmechanical air supply inlet

to building or the combustion air inlet to any other appliance..

(3 kW),

• 12 in (30 cm) for appliances > 10,000 Btuh (3 kW) and ≤ 100,000 Btuh (30 kW),

• 36 in (91 cm) for appliances > 100,000 Btuh

(30 kW)

3 feet (91 cm) within a height 15 feet (4.6 m) 3 ft (91 cm) within a height of 15 ft (4.6 m)

• 6 in (15 cm) for appliances ≤ 10,000 Btuh

(3 kW),

• 12 in (30 cm) for appliances > 10,000 Btuh (3 kW) and ≤ 100,000 Btuh (30 kW),

• 36 in (91 cm) for appliances > 100,000 Btuh

(30 kW)

Operable

regulator is present, H and I can be disregarded.

AREA WHERE TERMINAL IS NOT PERMITTED

12 inches (30 cm) 12 inches (30 cm)

• 6 in (15 cm) for appliances ≤ 10,000 Btuh

(3 kW),

• 12 in (30 cm) for appliances > 10,000 Btuh (3 kW) and ≤ 50,000 Btuh (15 kW),

• 12 in (30 cm) for appliances > 50,000 Btuh

(15 kW)

12 in (30 cm) 12 in (30 cm)

• 6 in (15 cm) for appliances ≤ 10,000 Btuh

(3 kW),

• 12 in (30 cm) for appliances > 10,000 Btuh (3 kW) and ≤ 50,000 Btuh (15 kW),

• 12 in (30 cm) for appliances > 50,000 Btuh

(15 kW)

US Installations

Venting

K = Clearance to mechanical air supply inlet.

L = Clearance above paved side walk or paved

driveway located on public property.

M = Clearance under veranda, porch, deck or

balcony.

In accordance with the current

CSA B149.1 Natural Gas and Propane Installation Code

ANSI Z223.1/ NFPA 54 National Fuel Gas Code

6 feet (1.83 m)

7 feet (2.13 m)

12 in (30 cm) ‡ 12 in (30 cm) ‡

3 feet (91 cm) above if within 10 feet (3 m) horizontally.

7 feet (2.13 m) for mechanical draft systems

(Category I appliances); vents for Category II

and IV appliances cannot be located above public

walkways or other areas where condensate or

vapor can cause a nuisance or hazard.

‡ Permitted only if veranda, porch, deck, or balcony is fully open on a minimum of two sides beneath the oor.

Page 40

Venting

Regulator vent outlet in the event no

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater

Inside

corner detail

15 ft

Fixed

closed

Fixed

closed

Operable

VENT TERMINAL

AIR SUPPLY INLET

HORIZONTAL VENT TERMINAL LOCATION FOR DIRECT VENT

The following information should be used for determining the proper location of the vent terminal for direct vent water heaters.

Canadian Installations

A= Clearance above grade, veranda, porch, deck

or balcony.

• 6 in (15 cm) for appliances ≤ 10,000 Btuh

B= Clearance to window or door that may be

opened.

C= Clearance to permanently closed window. 0 in (0 cm) 0 in (0 cm)

D= Vertical Clearance to ventilated soffit located

above the terminal within a horizontal distance of 2 feet (61 cm) from the center line of the terminal.

E= Clearance to unventilated soffit. 12 in (30 cm) 12 in (30 cm)

F= Clearance to outside corner. 24 in (61 cm) 24 in (61 cm)

G= Clearance to inside corner. 18 in (46 cm) 18 in (46 cm)

H = Clearance to each side of center line

extended meter/regulator assembly. above

I = Clearance to service regulator vent outlet. 3 feet (91 cm) 3 feet (91 cm)

J = Clearance to nonmechanical air supply inlet

to building or the combustion air inlet to any other appliance..

(3 kW),

• 12 in (30 cm) for appliances > 10,000 Btuh (3 kW) and ≤ 100,000 Btuh (30 kW),

• 36 in (91 cm) for appliances > 100,000 Btuh

(30 kW)

3 feet (91 cm) within a height 15 feet (4.6 m) 3 ft (91 cm) within a height of 15 ft (4.6 m)

• 6 in (15 cm) for appliances ≤ 10,000 Btuh

(3 kW),

• 12 in (30 cm) for appliances > 10,000 Btuh (3 kW) and ≤ 100,000 Btuh (30 kW),

• 36 in (91 cm) for appliances > 100,000 Btuh

(30 kW)

Operable

regulator is present, H and I can be disregarded.

AREA WHERE TERMINAL IS NOT PERMITTED

12 inches (30 cm) 12 inches (30 cm)

4 ft (1.2) below or to side of opening; 1 ft (300 mm) above opening.

12 in (30 cm) 12 in (30 cm)

4 ft (1.2) below or to side of opening; 1 ft (300 mm) above opening.

US Installations

K = Clearance to mechanical air supply inlet.

L = Clearance above paved side walk or paved

driveway located on public property.

M = Clearance under veranda, porch, deck or

balcony.

In accordance with the current

CSA B149.1 Natural Gas and Propane Installation Code

ANSI Z223.1/ NFPA 54 National Fuel Gas Code

6 feet (1.83 m)

7 feet (2.13 m)

12 in (30 cm) ‡ 12 in (30 cm) ‡

3 feet (91 cm) above if within 10 feet (3 m) horizontally.

7 feet (2.13 m) for mechanical draft systems

(Category I appliances); vents for Category II

and IV appliances cannot be located above public

walkways or other areas where condensate or

vapor can cause a nuisance or hazard.

‡ Permitted only if veranda, porch, deck, or balcony is fully open on a minimum of two sides beneath the oor.

Page 41

INSTALLATION INSTRUCTIONS

Rising moisture will collect under eaves.

Inside

Corner

Caulk

If sot vent is too close, block o and install new vent at another location.

6' (1.8 m) Caulk zone or to edge of window etc., starting within 6' (1.8 m)

(1.2 m)

5.5”to 24 “

(14 cm to 61cm)

Rising moisture will collect under eaves.

Inside

Corner

Caulk

If soft vent is too close, block off and install new vent at another location.

6' (1.8 m) Caulk zone or to edge of window etc., starting within 6' (1.8 m)

(1.2 m)

12"

(300 mm)

Horizontal Vent Considerations

WARNING:

Moisture in the flue gas will condense as it leaves the vent terminal. In cold weather this condensate can freeze on the exterior wall, under the eaves, and on surrounding objects. Some discoloration to the exterior of the building is to be expected. However, improper location or installation can result in severe damage to the structure or exterior finish of the building.

– DO NOT locate vent terminal on the side of a building

with prevailing winter winds. This will help prevent water lines from freezing and moisture from freezing on walls and under eaves.

– DO NOT locate vent terminal too close to shrubbery, as

flue gasses may damage them. A minimum distance of 4 ft. (1.22 m) is recommended.

– All painted surfaces should be primed to lessen the

chance of physical damage. Painted surfaces will require maintenance.

– Guard against accidental contact with people and pets.

Indoor Tankless Water Heaters

WARNING:

For multiple-unit installations, a minimum distance between vent terminations must be maintained to prevent recirculation of vent gases. Maintain a center-to-center distance between each pair of vent terminations as listed below:

24 in. (61 cm) for a two-unit installation;

24 in. (61 cm) and 36 in. (91.4 cm) for a three-unit installation;

– DO NOT terminate vent directly on brick or masonry

surfaces. Use rust-resistant, sheet-metal backing plate behind the vent.

– The vent for this appliance shall not terminate

• Over public walkways; or

• Near soffit vents or crawl space vents or other area where condensate or vapor could create a nuisance or hazard or cause property damage; or

• Where condensate or vapor could cause damage or could be detrimental to the operation of regulators, relief valves, or other equipment.

– Caulk all cracks, seams, and joints within

6 ft. (1.8 m) of the vent terminal.

– Caulk around wall faceplate for weather-tight seal.

– DO NOT extend exposed vent pipe of indoor water

heaters outside of the building.

– This water heater requires its own separate venting

system. DO NOT connect the exhaust vent to an existing vent pipe or chimney.

– Observe minimum clearances. Vent terminals must be

a minimum of 5.5 inches (14 cm) and a maximum of 24 inches (61 cm) apart horizontally.

OUTDOOR TANKLESS WATER HEATERS

– Install outdoor water heater such that air inlet and flue

outlet are above anticipated snow level.

Venting

24 in. (61 cm), 36 in. (91.4 cm), and 24 in. (61 cm) for a four-unit installation.

Page 42

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater (cont.)

Wall Plate

(recommended)

Venting

12” (30 cm)

Minimum

Exhaust Vent Pipe

Inspection

Access Panel

(Optional)

Upward Slope

to Termination

Air Intake Pipe

Ceiling

Inspection

Access Panel

(Optional)

Horizontal Vent Installation

WARNING:

Danger of fire or bodily injury – Solvent cements and primers are highly flammable. Provide adequate ventilation and DO NOT assemble near heat source or open flame. DO NOT smoke. Avoid skin or eye contact. Observe all cautions and warnings on material containers.

CAUTION:

Use tankless water heater manufacturer-approved Schedule 40 PVC (foam core is not permitted at any time), Schedule 80 PVC, CPVC, ABS or UL 1738-listed Category III Stainless Steel or InnoFlue® PP. No other vent material is permitted. For Canada, installations must follow ULC S636 for exhaust venting.

Joining Pipes and Fittings

All pipe, fittings, solvent cement, primers, and procedures, for the U.S., must conform to American National Standards Institute and American Society for Testing and Materials (ANSI/ASTM) standards. For Canada, all pipe, fittings, solvent cement, primers, and procedures must conform to ULC-S636 and vent manufacturer specifications.

CAUTIONS:

• DO NOT use solvent cement that has become curdled, lumpy, or thickened.

• DO NOT thin solvent cement. Observe shelf precautions printed on the containers.

• For applications below 32°F, use only lower temperaturetype solvent cement.

• Appropriate solvent and cleaner must be used for the type of vent pipe used (PVC, CPVC, or ABS).

Cleaner-Primer and Medium-Body Solvent Cement

All joints in vent piping must be properly sealed, and we recommend using the following material:

PVC materials should use ASTM D-2564-grade cement.

CPVC materials should use ASTM F-493-grade cement.

ABS materials should use ASTM D-2235-grade cement (ABS is not allowed for exhaust vent in Canada).

Cementing Joints

1. Cut pipe end square; remove jagged edges and burrs. Chamfer end of pipe and clean fitting socket and pipe joint area of all dirt, grease, or moisture.

2. After checking pipe and socket for proper fit, wipe socket and pipe with cleaner-primer. Apply a liberal coat of primer to inside surface of socket and outside of pipe.

3. Apply a thin coat of cement evenly in the socket. Quickly apply a heavy coat of cement to the pipe and insert pipe into fitting with a slight twisting motion until it bottoms out.

4. Hold the pipe fitting for 30 seconds to prevent the tapered socket from pushing the pipe out of the fitting.

5. Wipe all excess cement from the joint with a rag. Allow 15 minutes before handling. Cure time will vary according to fit, temperature, and humidity.

NOTICE:

• Cement must be fluid; if not, recoat with fresh cement.

• Stir the solvent frequently while using. Use a natural

bristle brush or the dauber supplied with the can. The proper brush size is one inch.

• DO NOT use cement for InnoFlue® PP.

Page 43

INSTALLATION INSTRUCTIONS

Horizontal Vent Installation (cont.)

Fasteners will vary depending on the wall type.

For particle board or

composite sheathing, use 4 hollow wall anchors. The anchors should be at least 1/8 in. (0.3 cm) in diameter and the appropriate length for the sheathing thickness.

For plywood or solid wood

sheathing or members, use 4 #10 x 1 1/4-in. wood screws.

For masonry walls, use

suitable masonry anchors long enough to pass through the wall.

NOTICE:

• The exhaust vent terminal must extend a minimum of 12 inches (30.5 cm) more than the air intake terminal from the exterior wall. Also, an edge to edge distance between an air intake termination and an exhaust termination shall be at least 12 inches (30.5 cm) for any directions to prevent recirculation of vent gases.

• To prevent possibility of condensate freeze-up, DO NOT install vent kits one above the other.

Once the vent terminal location has been determined, make holes through the exterior wall to accommodate the vent pipes. Vent pipes must exit exterior wall horizontally only.

The standard horizontal air intake termination is a 2-inch or 3-inch 90 degree elbow. This prevents rain or any other liquid for getting into air intake and the pipe from being pushed back into the structure. The standard horizontal exhaust outlet termination is a 2-inch or 3-inch pipe which terminates 12 inches from the air intake termination. Insert a small length of vent pipe through the wall and connect the coupling. Connect vent cap or terminal to the vent pipe on the exterior of the building.

1. Observe minimum clearances. Vent terminals

must be a minimum of 5.5 inches (14 cm) and a maximum of 24 inches (61 cm) apart horizontally.

2. Cut two 2 1/2” (6.4 cm) diameter holes [for a 2”

(5.1 cm) diameter pipe] or 3 1/2” (8.9 cm) diameter holes [for a 3” (7.6 cm) diameter pipe] for the exhaust vent and air intake openings.

Apply silicone sealant or silicone/latex caulk to seal the vent pipe to the vent coupling to permit field disassembly for annual inspection and cleaning. Completely seal where it passes through the wall plate and where it is attached to the structure.

Attach the female end of the next vent pipe section to the male end of the 2-in./3-in. (5.1-cm/7.6-cm) vent pipe. See “Cementing Joints” on this Use and Care Manual.

2” PVC pipes

Locking bands

Insert a 2" PVC pipes slowly into an air intake connector and a flue connector located on top of the water heater until they stop. DO NOT use cement. Tighten 2 locking bands to secure 2" PVC pipes.

Venting

Complete the rest of the vent pipe installation to the water heater's flue outlet and air intake.

Page 44

Venting

Exhaust Vent

Pipe

Air Intake

Pipe

Inspection

Access Panel

(Optional)

Inspection

Access Panel

(Optional)

Ceiling

from wall

is recommended

Upward Slope to Termination

Flat

Termination

Kit

Air Intake

Vent

Exhaust

Vent

Exhaust Vent

Pipe

Air Intake

Pipe

Inspection

Access Panel

(Optional)

Inspection

Access Panel

(Optional)

Ceiling

Upward Slope to Termination

INSTALLATION INSTRUCTIONS

For information about termination kits, refer to "If You Need Service" on page 26, "Call for Assistance" for the telephone number to speak to a Customer Service Representative.

Venting for Direct-Vent Water Heater (cont.)

Alternative Horizontal Vent Installations

Alternative horizontal vent termination kits are commercially available. Please refer to the instruction sheet packaged with the kit for complete installation instructions.

Concentric Vent Termination Kit

Flat Horizontal Termination Kit

(this termination can be rotated)

Front View

Option 1

Terminal assemblies to be parallel to wall�

Exhaust

Vent

Terminal

Optional vent diagram (no kit required)

Short piece of pipe

12 in�

(30�5 cm)

min�

Combustion

Air-Inlet

Terminal

Exhaust

Vent

Terminal

Front View

Option 2

Terminal assemblies to be parallel to wall�

Short piece of pipe

Combustion

Air-Inlet

Terminal

(30�5 cm) min�

12 in�

Side View

Termination Openings - 12 in� (30�5 cm) min� above grade or anticipated snow level

Page 45

INSTALLATION INSTRUCTIONS

WARNING:

Failure to properly install the vent system on this tankless water heater could result in recirculation of combustion products which may cause damage to the unit, improper operation, personal injury, or death.

Correct Installation: Air intake and exhaust gases never mix

Install two separate vent pipes for intake and exhaust

Incorrect Installation

Terminate air inlet and exhaust pipes using Rheem approved concentric vent termination kit

Terminate air inlet and exhaust pipes using Rheem approved termination kit

DO NOT tie intake and exhaust together in a single vent pipe allowing gases to mix

DO NOT use concentric vent termination kit without inner exhaust vent pipe properly installed

Page 46

Hole

Through Roof

Hole

Through Ceiling

A, B

Venting

INSTALLATION INSTRUCTIONS

Vertical Vent Installation

NOTICE:

WARNING:

Improper vent installation can result in death, personal injury, product damage, and/or poor performance.

NOTICE:

Only Rheem-approved AND ULC S636 approved termination and parts must be used during installation.

Maintain the recommended air space clearance to combustible materials and building insulation.

Free-standing vent pipe that penetrates a roof/ceiling requires another means of support from a second location.

Determine the vent terminal height and install the vent pipe accordingly. Refer to “Vertical Vent Terminal Location” on page 44 for clearance requirements.

Cut a hole through the roof and interior ceiling to accommodate the vent pipes.

2” PVC pipes

Locking bands

Insert a 2" PVC pipes slowly into an air intake connector and a flue connector located on top of the water heater until they stop. Tighten 2 locking bands to secure 2" PVC pipes.

Install adequate flashing where the vent pipe passes through the roof.

Support vertical and horizontal runs as described on page 35. Vertical supports are required every 4 ft. (1.2 m) along a vertical pipe route, after every transition to vertical, and after every offset elbow.

Page 47

INSTALLATION INSTRUCTIONS

Venting for Direct-Vent Water Heater (cont.)

Vertical Vent Terminal Location

Optional

Venting

12" Min.

(300 mm)

A, B

Air Intake

Vent Pipe

Through Roof

The following chart with diagrams details the minimum dimensional information needed to determine the proper location of the vertical vent terminal for direct-vent indoor tankless water heaters:

Location U.S. Installation Requirements

A = Minimum clearance above the roof

level.

B = Maximum clearance above roof

level (without additional support for vent pipe).

C = Required vent clearance from any

gable, dormer, or other roof structure with building interior access (i.e., vent, window).

D = Required vent clearance from any

forced air inlet, including dryer and furnace air inlets.

E = Minimum/maximum horizontal dis-

tance between vent terminals

1 In accordance with current ANSI Z223.1/NFPA 54 National Fuel Gas Code.

2 In accordance with current CAN/CSA B149.1 Installation Codes.

12 in. (30 cm) above roof level.

24 in. (61 cm) above roof level.

4 ft. (1.2 m)

10 ft. (3 m)

5.5 in. (14 cm)/24 in. (61 cm)

Canadian Installation Requirements

18 in. (45.7 cm) above roof level.

24 in. (61 cm) above roof level.

4 ft. (1.2 m)

6 ft. (1.8 m)

5.5 in. (14 cm)/24 in. (61 cm)

The vertical intake air termination requires a return bend or two short or long sweep radius 90° elbows to keep the inlet downward and prevent entry of rain. Refer to figure above for the proper location of the air intake with respect to the exhaust outlet termination.

The vertical exhaust outlet termination is a 2-inch or 3-inch pipe which terminates at least 12 inches (30 cm) above the air intake termination. The exhaust outlet terminations must be at least 12 inches (30 cm) in US [at least 18 inches (46 cm) in Canada] above the roof line or anticipated snow levels.

Page 48

Venting

Adjustable Roof Flashing

Support Clamp

Upward Slope

Support Hanger

Air Intake

Pipe

Exhaust Vent

Pipe

Optional

INSTALLATION INSTRUCTIONS

Standard Vertical Vent Termination

To Suitable Drain

Page 49

INSTALLATION INSTRUCTIONS

Support Hanger

Adjustable Roof Flashing

Support Clamp

Air Intake

Pipe

Exhaust Vent

Pipe

Minimum Clearance 18 inches above roof

Concentric Vent Termination

Upward Slope

Venting for Direct-Vent Water Heater (cont.)

Alternative Vertical Vent Termination

Alternative vertical vent termination kits are commercially available. Please refer to the instruction sheet packaged with the kit for complete installation instructions.

WARNING:

Under no circumstances should the exhaust pipe and the air intake pipe be connected together.

Venting

Page 50

INSTALLATION INSTRUCTIONS

Water Quality

Water quality must be taken into account when installing and maintaining the water heater. Water conditions outside of the levels specified below affect and may damage the water heater. Please note that the limited warranty provided with the water heater does not cover defects, malfunctions or failures resulting from water conditions that are not in accordance with the specifications in the table

Plumbing

below

If you nonetheless install this water heater where the water conditions are not within the levels specified in the table below, Rheem recommends that you take

Cited reference: National Secondary Drinking Water Regulations

Accessory part numbers listed below� See Parts and Accessories Catalog for more information�

Chart for Recommended Water Quality Levels

6�5–8�5 Up to 500 mg/L Up to 15 mg/L

(Total Dissolved

Solids) TDS

Free Carbon

Dioxide (CO2)

Total

Hardness

Up to

200 mg/L

Accessory Kit Replacement Filter Tankless Flush Kit Tankless Isolation Valve

AllClear Water Treatment Kit RTG20251 RTG20252

Scale Prevention Device RTG20246 RTG20247

the following steps:

Install a water treatment device or water softener at the same time as the original installation of the water heater. Rheem offers a water treatment accessory that can be installed with the water heater. (See below).

Flush the water heater’s heat exchanger regularly. Rheem offers a flush kit and isolation valves to help remove scale build up. (See below)

Aluminum Chlorides Copper Iron Manganese Zinc

0�05 to

0�2 mg/L

Up to

250 mg/L

Up to

1�0 mg/L

RTG20124 RTG20220AB

Up to

0�3 mg/L

Up to

0�05 mg/L

Up to

5 mg/L

Water Supply

CAUTION:

This water heater MUST ONLY be used with the following water supply conditions to prevent product damage and operation failure.

• Clean, potable water free of corrosive chemicals, sand, dirt, and other contaminates.

• Inlet water temperatures above 32°F (0°C), but not exceeding 120°F (49°C).

• DO NOT reverse the HOT and COLD water connections.

• DO NOT connect this water heater to water lines previously used for space heating. All water piping and components shall be suitable for potable water.

• With recommended water quality (See chart above).

Page 51

INSTALLATION INSTRUCTIONS

Thermal Expansion

Determine if a check valve exists in the inlet water line. Check with your local water utility company. It may have been installed in the cold water line as a separate back flow preventer, or it may be part of a pressure reducing valve, water meter or water softener. A check valve located in the cold water inlet line can cause what is referred to as a “closed” water system. A cold water inlet line with no check valve or back flow prevention device is referred to as an “open” water system. As water is heated, it expands in volume and creates an increase in the pressure within the water system. This action is referred to as “thermal expansion”. In an “open” water system, expanding water and the resulting pressure increase which exceeds the capacity of the water heater, flows back into the city main where the pressure is easily dissipated.

A “closed” water system, however, prevents the expanding water from flowing back into the main supply line, and the result of “thermal expansion” can create a rapid and dangerous pressure increase in the water heater and system piping. This rapid

pressure increase can quickly reach the safety setting of the relief valve, causing it to operate during each heating cycle. Thermal expansion, and the resulting rapid and repeated expansion and contraction of components in the water heater and piping system can cause premature failure of the relief valve, and possibility the heater itself.

NOTICE:

Replacing the relief valve will not correct the problem!

The suggested method of controlling thermal expansion is to install an expansion tank in the cold water line between the water heater and the check valve.

The expansion tank is designed with a built-in air cushion that compresses as the system pressure increases. This relieves the over-pressure condition and eliminates the repeat operation of the relief valve. For other approved methods of thermal expansion, contact an installing contractor, water supplier, or plumbing inspector.

Plumbing

Water Supply Connections

CAUTION:

IMPORTANT—DO NOT apply heat to the HOT or COLD water connections. If sweat connections are used, sweat tubing to the adapter before fitting the adapter to the water connections on the water heater. Any heat applied to the water supply fittings will permanently damage the internal components of the water heater.

NOTICE:

In cold environments, ice can accumulate in the water heater’s connectors. Plug in the water heater power cord for approximately 10 minutes before making these connections. This will melt any ice buildup.

Plumbing should be carried out by a qualified plumbing contractor in accordance with local codes.

Only use approved plumbing materials.

To allow the full flow capacity, it is recommended to keep water inlet and outlet pipes 3/4" (1.9 cm) diameter or larger.

To conserve energy and to prevent freezing, insulate both COLD and HOT water supply lines. DO NOT insulate the drain line or pressure-relief valve.

Recirculation

Direct recirculation is allowed, provided the loop is thermostatically controlled, and a timer is used to turn the pump off during off peak periods. The pump must be sized for a minimum of 5 gpm at 25 ft of head plus building head. A 10°F difference between the loop thermostat setting and water heater temperature setting must be maintained.

To ensure proper operation of the water heater, follow these water pressure guidelines.

Operation of the water heater requires a minimum water pressure of 14 psi (97 kPa) and a minimum water flow rate of 0.4 gpm (1.5 lpm).

Water pressure of 40 psi (276 kPa) is required to achieve maximum flow rate.

To maintain proper performance, there must be sufficient water supply pressure. Required Water Pressure =

Min. Operating Water Pressure (14 psi [97 kPa])

+ Pipe Pressure Loss

+ Faucet Pressure Loss

+ Safety Margin (more than 5 psi [34 kPa]).

To supply HOT water to upper floors, additional water pressure will be required (0.44 psi [3 kPa] per foot of height). Calculate the distance between the water inlet of the water heater (ground level) to the HOT water faucet farthest away from the water heater (upper floor level).

Well water systems should be set to ensure a minimum system pressure of 40 psi (276 kPa). The pressure should remain constant and stable during the operation of the water heater.

Gravity water pressure is not recommended. When the water is supplied from a water supply tank, the height of the tank, the diameter of the supply pipes, and their relation to water pressure need to be taken into consideration.

Page 52

INSTALLATION INSTRUCTIONS

Water Supply Installation

NOTICE:

• Use only Teflon tape on all COLD and HOT water

• If the water flow resistance of a showerhead is too high,

• If using mixing valves on the outlet, choose one that

• If multiple water heaters are installed in a manifold

Plumbing

Install a COLD water shut-off valve near the inlet line on the water heater. This valve will be used for servicing and draining purposes.

NOTICE:

It is not recommended to use pipes with smaller diameters than the water supply connection of the water heater.

connections.

the burner in the water heater will fail to ignite. Keep all showerheads clean from debris that could cause additional pressure drop.

prevents COLD water pressure from overcoming HOT water pressure.

system, the water piping MUST be in “parallel” and the water pressure at each water heater should be 40 psi (276 kPa).

Open the shut-off valve in the COLD water Inlet line to check the water flow through the water heater.

Close the shut-off valve and remove, clean, and replace the water filter.

NOTICES:

• Be sure to connect the COLD water inlet and the HOT water outlet as shown on the water heater. If reversed, the water heater will not function.

• The flow rate of HOT water may vary when more than two faucets (e.g. appliances, fixtures, etc.) are being used simultaneously.

• The pipes MUST be completely drainable. If the HOT water faucets are located at a point higher than the water heater, place a drain valve at the lowest point.

Before attaching the water line to the water heater, open the shut-off valve. Run the water until it has purged all contaminants (sand, debris, air, caulking, etc.).

Install a service valve on the end of the COLD water supply line and connect it to the water inlet on the water heater.

It is recommended to use unions and flexible copper connections at the COLD and HOT water lines. They allow the water heater to be disconnected easily for servicing.

Use the following guidelines when connecting the HOT WATER OUTLET:

Connections between the water heater and point(s) of use should be as short as possible.

Local codes shall govern the piping used for water connections.

To conserve energy and to prevent freezing, insulate both COLD and HOT water supply lines. DO NOT insulate drain line or pressure-relief valve.

Page 53

INSTALLATION INSTRUCTIONS

Relief Valve

Union

Cold Water Supply

Shut-O Valve

Cold Water

Supply Inlet

Hot Water

Supply Outlet

Relief Valve

Discharge Line

Pressure

Relief Valve

Pressure

Relief Valve

Cold Water

Service Valve

Cold Water

Service Valve

Water

Inlet

Water

Inlet

Water Outlet

Hot Water

Service Valve

Hot Water

Service Valve

Drain

Water Piping Arrangement With Service Valve Kit

Service valve kits can attach to all tankless water heater systems. All kits include two full-port isolation valves to be used in the COLD and HOT water lines. When installed, these valves allow one person full diagnostic testing and ease of flushing the system. Contact your distributor or place of purchase for availability and installation information.

Water Supply (cont.)

Relief Valve

A new pressure-relief valve, complying with the Standard for Relief Valves and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22/CSA 4.4, must be installed at the HOT water outlet connection of the water heater during installation. Local codes shall govern the installation of any relief valve.

NOTICE:

• The following drawing illustrates a pressure-only relief valve. If local codes require a combination temperature and pressure-relief valve, you may need to install an extension piece to ensure that the valve probe is not directly in the flow path of the water.

•

A pressure relief valve supplied with this water heater must be installed as shown below.

• Manual operation of relief valves should be performed at least once a year.

• If the relief valve on the system discharges periodically, a problem exists. Turn off the water heater, unplug the unit, and call for service.

One end of the relief valve discharge line connects to the HOT water outlet pipe as shown above. The other end of the pipe should be routed to a suitable drain to eliminate potential water damage.

Plumbing

For safe operation of the water heater, be sure that:

The pressure rating of the relief valve must not exceed 150 psi (1,034 kPa) or the maximum working pressure of the water heater. (See the rating plate on the water heater.)

The BTUH rating of the relief valve must equal or exceed the BTUH input of the water heater. (See the rating plate on the water heater.)

No valve of any type should be installed between the relief valve and the water heater.

Discharge from the relief valve should be piped to a suitable drain. Piping used should be of a type approved for the distribution of hot water.

HOT and COLD water lines should be insulated up to the water heater. See "Water Supply Installation".

The discharge line must be NO SMALLER than the outlet of the relief valve. The drain line must pitch downward to allow for complete drainage of the line and the valve.

The end of the discharge line should not be threaded or concealed and should be protected from freezing. No valve of any type, restriction, or reducer coupling should be installed in the discharge line.

Page 54

INSTALLATION INSTRUCTIONS

Cold Water

Service Valve

Hot Water

Service Valve

Pressure

Relief Valve

Pressure

Relief Valve

Water

Outlet

Water Outlet

Water

Inlet

Water

Inlet

Drain

Condensate Drain

Hot and Cold Pipe Insulation Installation

• When pipe insulation is not rated for the appropriate

• DO NOT insulate or block drain valve on the hot outlet

• If pipes are allowed to freeze, the water heater and the

NOTICE:

The hot and cold water supply pipes should be insulated to provide additional freeze protection.

Plumbing

Condensate

Condensate Drainage

Be sure the condensate runs freely to a drain and does not accumulate inside the water heater. In cold climates, precautions may need to be taken to ensure that the condensate drain does not freeze.

All condensation must be drained and disposed of per local codes and requirements.

If the condensate drain gets blocked, an error code will display on the remote control. If this occurs, the condensate drain must be cleared.

Use only PVC or CPVC pipe or flexible tube for the condensate drain line.

WARNINGS:

weather conditions, install electric heat tracing or equivalent to prevent freezing of the pipes.

fitting.

pipes may malfunction or leak due to freezing water.

For increased energy efficiency, use pipe insulation as shown in the diagram. Insulate the pipes all the way to the top. DO NOT cover any drain or pressurerelief valve(s).

The drain pipe (along its entire length) must be at least the same diameter as the drain line.

The drain line should be as short as possible and have a downward slope toward the end.

The end of the drain pipe should be open to the atmosphere. The end should not be under water or other substances.

DO NOT connect the drain pipe directly to the drain sewer.

Page 55

Gas Supply

Union

Manual Gas Supply Line

Shut-O Valve

Cap

Sediment Trap

Manual Gas

Shut-O Valve

INSTALLATION INSTRUCTIONS

Gas Supply System

WARNING:

DO NOT attempt to convert this water heater for use with a different type of gas other than the type shown on the rating plate. Doing so could result in death, personal injury, explosion or fire, product damage, and/or poor operating conditions or performance.

NOTICE:

• Gas piping shall be in accordance with local utility company requirements and/or in the absence of local codes, use the latest edition of National Fuel Gas Code (NFGC), ANSI Z223.1. In Canada, use the latest edition of CAN/CSA B149.1, Natural Gas and Propane installation code.

• Apply a thin coat of pipe compound to all threaded male ends. Compound must be of the type resistant to the action of LP gas.

• To ensure proper water heater operation, the gas pipe and gas meter must be sized correctly.

• If flexible connectors are used, the minimum inside diameter must be 3/4" or greater and the rated capacity of the connector must be equal to or greater than the BTU capacity of the water heater. See manufacturer information for the gas connector. Lengths over 36 inches are not recommended.

• DO NOT use excessive force when tightening the pipe sections. Excessive force can damage the water heater, especially when Teflon pipe compound is used.

Gas Piping

Pipe-Sizing Procedure – The gas supply system must be properly sized to ensure the proper operation of this tankless water heater as well as all the gas appliances on the system. Failure to ensure the gas system, (meter, regulators, and piping) are properly sized could result in improper operation of this or other gas appliances. Insufficient gas pressure/supply can cause pilot outages, lockouts, or operating conditions that could lead to an appliance failure, improper combustion, carbon monoxide, sooting, or fire. Gas line sizing is based on gas type, the pressure drop in the system, the gas pressure supplied, and the gas line type. For gas pipe sizing in the United States, refer to the National Fuel Gas Code, (NFPA 54, ANSI Z223.1). For Canadian gas pipe sizing, refer to the Natural Gas and Propane Installation Code CAN/CSA B149.1.

These simplified instructions only address low pressure gas systems using Schedule 40 Metallic Pipe (Black Iron). For hybrid gas systems, high pressure main lines with regulators at the appliances, gas systems piped with corrugated stainless steel tubing (CSST), or Propane gas systems.

Determining the required regulator and gas meter size.

Gas Supply

Find the BTU capacity of each appliance on the system. This information is located on a rating label attached to the appliance. Total the BTU of all the appliances together and divide that by the heating value of the fuel (for natural gas the average is 1,024 or 2,546 for propane). This will give you the total cubic feet per hour of gas required for the system.

At your gas meter/regulator there will be a rating plate that gives the cubic feet per hour capacity of that equipment. If the total gas required for the system is greater than the rating of the meter/ regulator then the local gas company will need to be contacted in order to upgrade the meter/ regulator for the system.

Gas Input of

Cubic Feet Per Hour (CFH) =

Water Heater (BTU/HR)

Heating Value of Gas (BTU/FT3)

Page 56

INSTALLATION INSTRUCTIONS

Gas Supply (cont.)

Determining the required pipe size.

The gas system is designed to operate at a certain maximum pressure drop. A pressure drop greater than what is permissible can cause operational issues with the gas appliances. The National Fuel Gas Code (NFPA 54, ANSI Z223.1 2012) allows for three pressure drop levels, a 0.3 inch W.C., (see table 2); a 0.5 inch W.C., (see table 3) and a 3.0 inch W.C., (see table 4) pressure drop for natural gas. Only a 0.5 inch W.C. pressure drop is allowable with Propane (see table 5). For Canadian installations the maximum allowable pressure drop is 0.5 inch W.C., (see table 3).

Measure the inlet gas pressure to the system using a manometer. For Natural Gas, if the inlet pressure is less than 8.0 inches W.C. then use Table 2 or 3 for your gas pipe sizing. Table 4 can only be used if

the inlet gas pressure is 8.0 inches W.C. or greater.

Table 4 cannot be used for Canadian installations.

Gas Supply

The gas piping system consists of a main trunk line that runs from the meter/regulator and branch lines that run from the trunk line to the individual appliances. A branch may carry gas for more than one appliance.

The trunk line must be sized to carry the entire load of all the gas appliances on the system. As with determining the meter/regulator size, total the BTU of all the appliances together and divide that by the heating value of the fuel (for natural gas the average is 1,024 or 2,546 for propane). This will give you the total cubic feet per hour of gas required for the trunk line. Measure the total length of the line Refer to Table(s) 2, 3, or 4 and find the number closest to but higher than the total cubic feet per hour requirement calculation. This will tell you the minimum size that the trunk line must be.

Each branch line must be sized to carry the load of the appliance(s) attached to it. If more than one appliance is on a branch total the BTU and as with the trunk line divide that by the heating value of the fuel. Refer to Table(s) 2, 3, or 4 and find the number closest to but higher than the total cubic feet per hour requirement calculation for the branch and appliance(s). This will tell you the minimum size for that branch line and appliance.

Final Considerations

If this water heater is replacing an existing water heater, it is important to verify the capacity of the gas system. Check the capacity of the meter/regulator, and verify the pipe lengths and sizes.

An improperly sized gas system will cause operational issues with this water heater. Other appliances on the gas system may be affected as well.

Flexible Gas Connectors may be used however the BTU capacity of the connector must be checked. Each connector has a capacity label on it, verify that the connector has a BTU capacity greater than that of the water heater. An undersized flexible gas connector will cause operational issues with this water heater.

Half-inch gas lines are permissible provided the gas system meets certain requirements. First, the gas

pressure on the system must be 8.0 inch W.C. or greater. Second the capacity of the pipe as outlined

in Table 4 is followed. If the existing pipes are too small it could cause a pressure drop greater than 3.0 inch W.C. and will cause operational issues with this water heater as well as other gas appliances on the system.

Page 57

INSTALLATION INSTRUCTIONS

Gas Supply (cont.)

This is an example, in US, refer to current National Fuel Gas Code, NFPA 54 for correct pipe sizing chart, and in Canada, refer to current Natural Gas and Propane Installation Code CAN/CSA B149.1.

Table 2 - Pipe-Sizing - Natural Gas

Schedule 40 Metallic Pipe (Black Iron) Inlet System Pressure: Less than 2 PSI (55 inches W.C.) Allowable Pressure Drop: 0.3 inches W.C. Speciﬁc Gravity : 0.60 (Capacity in cubic feet per hour)

Length Pipe Size (Inches)

½ ¾ 1 1¼ 1½

10 131 273 514 1,060 1,580

20 90 188 355 726 1,090

30 72 151 284 583 873

40 62 129 243 499 747

50 55 114 215 442 662

60 50 104 195 400 600

70 46 95 179 368 552

80 42 89 167 343 514

90 40 83 157 322 482

100 38 79 148 304 455

Information in this chart obtained from NFPA 54, ANSI Z223.1 - 2012 Table 6.2(a)

Table 4 - Pipe-Sizing - Natural Gas

Schedule 40 Metallic Pipe (Black Iron) Inlet System Pressure: 8.0 inches W.C. or greater, but Less than 2 PSI (55 inches W.C.) Allowable Pressure Drop: 3.0 inches W.C. Speciﬁc Gravity : 0.60 (Capacity in cubic feet per hour)

Length Pipe Size (Inches)

½ ¾ 1 1¼ 1½

10 454 949 1,787 3,669 5,497

20 312 652 1,228 2,522 3,778

30 250 524 986 2,025 3,778

40 214 448 844 1,733 2,597

50 190 387 748 1,536 2,302

60 172 360 678 1,392 2,085

70 158 331 624 1,280 1,919

80 147 308 580 1,191 1,785

90 138 289 544 1,118 1,675

100 131 273 514 1,056 1,582

Information in this chart obtained from NFPA 54, ANSI Z223.1 - 2012 Table 6.2(c)

Table 3 - Pipe-Sizing - Natural Gas

Schedule 40 Metallic Pipe (Black Iron) Inlet System Pressure: Less than 2 PSI (55 inches W.C.) Allowable Pressure Drop: 0.5 inches W.C. Speciﬁc Gravity : 0.60 (Capacity in cubic feet per hour)

Length Pipe Size (Inches)

½ ¾ 1 1¼ 1½

10 172 360 678 1390 2090

20 118 247 466 957 1430

30 95 199 374 768 1150

40 81 170 320 657 985

50 72 151 284 583 873

60 65 137 257 528 791

70 60 126 237 486 728

80 56 117 220 452 677

90 52 110 207 424 635

100 50 104 195 400 600

Information in this chart obtained from NFPA 54, ANSI Z223.1 - 2012 Table 6.2(b)

Table 5 - Pipe-Sizing - Undiluted Propane

Schedule 40 Metallic Pipe (Black Iron) Inlet System Pressure: 11 inches W.C. Allowable Pressure Drop: 0.5 inches W.C. Speciﬁc Gravity : 1.5 (Capacity in cubic feet per hour)

Length Pipe Size (Inches)

½ ¾ 1 1¼ 1½

10 291 608 1150 2350 3520

20 200 418 787 1620 2420

30 160 336 632 1300 1940

40 137 287 541 1110 1660

50 122 255 480 985 1480

60 110 231 434 892 1340

80 101 212 400 821 1230

100 94 197 372 763 1140

125 89 185 349 716 1070

150 84 175 330 677 1010

Information in this chart obtained from NFPA 54, ANSI Z223.1 - 2012 Table 6.3(d)

Gas Supply

Page 58

INSTALLATION INSTRUCTIONS

Gas Supply (cont.)

Gas Supply Installation

Install the manual gas appliance shut-off valve to the gas connection at the water heater. The shut-off is supplied with the water heater.

Gas Supply

Install a ground joint union or ANSI design-certified semi-rigid or flexible gas appliance connector to the open end of the manual gas appliance shut-off valve. The NFGC, ANSI Z223.1 and CAN/CSA B149.1 codes mandate the use of manual gas shut-off valve.

Using the proper-size piping, fittings, and components, build the gas supply line to the water heater.

NOTICE:

The gas supply line should be a minimum of 3/4-in. (1.9-cm) black steel pipe or other approved gas piping material.

Install a sediment trap at the lowest portion of the gas line.

The inlet gas pressure to the water heater must NOT exceed 10.5 in. w.c. (2.6 kPa) for natural gas and 13 in. w.c. (3.2 kPa) for LP gas. For purposes of input adjustment, the minimum inlet gas pressure (with main burner on) is shown on the water heater rating plate. If high or low gas pressures are present, contact your gas supplier for correction.

Install a manual gas supply line shut-off valve to the end of the gas supply line.

Page 59

INSTALLATION INSTRUCTIONS

Leak Testing

WARNING:

Never use an open flame to test for gas leaks, because death, personal injury, and/or property damage can result.

The water heater and its gas connections MUST be leaktested at normal operating pressures before the unit is placed in operation. These tests should also include all factory connections.

• Turn on the gas shut-off valve(s) to the water heater.

• Use a soapy water solution to test for leaks at all the connections and fittings. If bubbles are seen,it indicates a gas leak that must be corrected.

Pressure Testing the Gas Supply System

WARNING:

If inlet gas pressure is out of allowable range [4.0” w.c. (1.0kPa) – 10.5” w.c. (2.6kPa)] for Natural Gas, or [8.0” w.c. (2.0kPa) – 13.0” w.c. (3.2kPa)] for LP gas, a gas pressure regulator must be installed to maintain the allowable inlet gas pressure.

• Contact a qualified service technician.

The water heater and its manual gas shut-off valve must be disconnected from the gas supply piping system during any pressure testing of the system at test pressures in excess of 1/2 psi (3.5 kPa).

The water heater must be isolated from the gas supply piping system by closing the manual gas shut-off valve during any pressure testing of the gas supply piping system at test pressures equal to or less than 1/2 psi (3.5 kPa).

Gas Supply

Page 60

INSTALLATION INSTRUCTIONS

Gas Supply (cont.)

High-Altitude Installation

The water heater is certified for installations up to 2000 ft. (610 m) above sea level. The input rating of this water heater is based on sea level operation. At higher elevations, the actual input rate may be lower than the value listed on the rating label due to the derating of Natural Gas and LP Gas.

Electrical

Electrical Wiring

DANGER:

Shock Hazard – Before servicing the water heater, turn off the electrical power to the water heater at the main disconnect or circuit breaker. Failure to do so will result in death or serious personal injury.

Gas Supply

WARNING:

Field wiring connections and electrical grounding must comply with local codes or, in the absence of local codes, with the latest edition of the National Electrical Code, ANSI/ NFPA 70, or in Canada, Canadian Electrical Code, CAN/CSA C22.1, Part 1.

NOTICE:

For installations above 2000 ft. (610 m) elevation, contact a qualified service technician to make the proper altitude adjustments. See “High Altitude DIP Switch Adjustments” for additional information.

WARNING:

DO NOT install this water heater at elevations above 2000 ft. (610 m) without the proper adjustments. Please contact your installer, local gas supplier, place of purchase, or the Rheem Customer Service phone number listed in the “Call for Assistance” section.

DO NOT use 3-prong to 2-prong adapters. DO NOT use power strips or multiple outlet adapters.

All direct-vent gas models come with a 3-prong power cord. Only use this power cord and a matching grounded electrical outlet.

All outdoor gas models DO NOT come with a power cord. Only hard-wire to an appropriate power outlet with a ground terminal.

Keep any excess length of the power supply cord on the outside of the water heater.

If local codes require hard-wiring, see instructions for “Hard-Wiring the Electrical Connections” below.

CAUTION:

Label all wires prior to disconnecting Wiring errors can cause personal injury, product damage, and/or dangerous operating conditions. Verify correct operation after servicing.

is recommended

NOTICE:

• DO NOT connect power until venting installation is complete (see Venting Installation).

• Wait ninety (90) seconds after power is connected for the first time to initiate operation of the water heater.

Power consumption is up to 100 Watts during normal operation, 3-5 Watts during standby, waiting to run, and up to 200 Watts during the freeze protection operation.

Power Cord

The electric power supply requirement for this water heater is 120 VAC/60 Hz, 2 amps.

A dedicated circuit is recommended for the water heater. DO NOT connect to a GFCI or AFCI circuit. Multiple units may be connected to a single circuit up to the circuit rating.

Hard-Wiring the Electrical Connections

Wiring should be performed by a qualified electrician in accordance with local codes.

The water heater requires a properly grounded 120 VAC/60 Hz dedicated power supply. Multiple water heaters may be connected to a single circuit up to that circuit’s rating.

DO NOT connect grounding wire to water pipes, gas pipes, telephone cables, lighting conductor circuits, or to any other grounding circuits that require a GFCI or AFCI (arc fault circuit interrupter).

An ON/OFF switch must be provided and installed for the incoming 120 VAC power supply.

Wire the water heater exactly as shown in the wiring diagram. This wiring diagram can also be found inside the water heater cover panel.

The green screw is provided in the enclosure for a grounding connection.

Connect the live wire to the black wire and neutral wire to the white neutral wire.

Page 61

Wiring Diagram

INSTALLATION INSTRUCTIONS

Electrical

Page 62

INSTALLATION INSTRUCTIONS

Electrical Wiring (cont.)

Remote Control Selection and Location

Review the following considerations before determining the

WARNING:

NOTICE:

The provided remote control will allow maximum temperature settings of 120°F (49°C). Temperatures up to 140°F (60°C) for residential applications and up to 185°F (85°C) for commercial applications* can be achieved with the MAIN (UMC-117) remote control. Only qualified service personnel should perform this adjustment.

• An optional cable (EZ Link CableTM) can be purchased separately to manifold two water heaters together.

• DO NOT attempt to disassemble a remote control. All controls are sealed and calibrated for accurate water heater control and operation.

location of the remote control(s):

• DO NOT install any remote control outdoors or where it can come in contact with water.

•

Avoid installing the remote control in the following areas and/or conditions: – area exposed to heat. – area exposed to steam. – area exposed to oil. – area exposed to direct sunlight. – areas near stored or used

flammable products.

Place remote control out of children’s reach. The remote control should be installed in a

convenient location (e.g., kitchen, laundry room, utility room, or directly next to the water heater).

The maximum distance between the water heater and the remote control installation location is limited to 195 ft. (59 m) of wire.

One remote control is provided with the water heater. Additional remote controls may be purchased separately. The available remote controls are listed

Electrical

in the following chart. Up to three remote controls can be used with the water heater. No other manufacturer’s controls are suitable for use with this water heater.

UMC-117 MAIN

USC2-117 BATH 2

MIC-6 or MIC-185** Manifold System

*A commercial conversion kit can be purchased to achieve temperatures up to 185°F (85°C). **When a manifold system is installed, the main remote control connected to the manifold controller (MIC-6 or MIC-185) has priority over the remote controls connected to the water heater.

Remote Control Model Number

USC1-117

Remote Control Description

BATH 1

Manifold System Optional (Sold Separately)

Temperature Set Point Range Availability

100°F–120°F (38°C–49°C)

85°F (29°C) 125°F–140°F (52°C–60°C)

85°F (29°C) 125°F–185°F (52°C–85°C)

100°F–120°F (38°C–49°C)

85°F (29°C)

100°F–120°F (38°C–49°C)

85°F (29°C)

Factory Default

Qualified Technician Adjustment for Residential Products

Qualified Technician Adjustment for Commercial Products*

Optional (Sold Separately)

Qualified Technician Adjustment

Optional (Sold Separately)

Qualified Technician Adjustment

Page 63

INSTALLATION INSTRUCTIONS

Remote Control Installation

WARNING:

NOTICE:

Remote control cable needs to be type CL3R/CMR shielded security wire equivalent (18 AWG) and need not to be polarity-sensitive.

It is not recommended to have wiring exposed.

DO NOT apply sealant to remote control cable.

DO NOT use network cable, telephone wire, or any twistedpair cable.

Connecting the MAIN (UMC-117) Remote Control to a Wall:

Drill a 1- to 1 1/2-in. (2.5/3.8-cm) hole at the proposed control location. Install the remote control cable between the location of the remote control and the water heater.

Install the base plate to the wall using suitable screws and wall anchors.

NOTICE:

The tabs on the base plate should always point out.

Connect the remote control to the remote control cable.

Electrical

Remove the remote control from the base plate.

Feed the remote control cable through the large center hole in the base plate.

Position the remote control on the base plate.

NOTICE:

The tabs on the base plate should line up with the slots on the back of the remote control.

Secure the remote control to the base plate with one screw into the bottom tab.

NOTICE:

DO NOT attempt to connect the remote control or control wire to the water heater while the water heater has power applied to it. Damage to the water heater will occur. DO NOT cut or strip the wiring while it is connected to the water heater or while the water heater has power applied to it.

Page 64

INSTALLATION INSTRUCTIONS

Remote Control

Connection Cover

Remote Control

Connection Cover

Electrical Wiring (cont.)

Connecting the Remote Control to the Water Heater:

Ensure that the power to the water heater has been disconnected.

Firmly tighten the terminal screws by hand.

Loosen the one screw located on the remote control connection cover. The connection cover is made of white plastic.

NOTICE:

DO NOT REMOVE FRONT PANEL. Remote control wires are

connected on the bottom of the unit.

There are NO accessible remote control terminals

Electrical

inside the water heater.

Connect the remote control extension cables from the remote control to the remote control connection terminals.

Secure the remote control extension cable on the

hook located on the side of the remote control connection base.

Reinstall the remote control connection cover and secure with the one screw.

NOTICE:

DO NOT connect power until venting installation is

complete.

NOTICE:

The remote control wire connection terminals are not polarity-sensitive.

Switch on the power supply to the water heater. Check for proper operation of the remote control and the water heater.

Page 65

Insulation Blankets

INSTALLATION INSTRUCTIONS

In general, insulation blankets for external use on gas water heaters are not necessary. The purpose of an insulation blanket is to reduce the standby heat loss from the water heater’s storage tank. Since these water heaters DO NOT store water, they eliminate the need for the insulation blanket.

WARNING:

Never cover the air inlet, flue outlet, or operating and warning labels attached to the water heater. Covering these components will cause dangerous operating conditions that can lead to death, personal injury, property damage, and/or product damage.

Installation Precautions

Follow all installation instructions covered in this manual.

Check the inlet gas pressure to make sure it is within the range specified on the rating plate.

Make sure there is adequate air for combustion and ventilation as described on "Venting" in this manual.

Maintain proper clearances to combustibles and noncombustibles as specified on the rating plate.

Make sure the venting system complies with local codes, National Fuel Gas Code (ANSI Z223.1/NFPA

54) or Natural Gas and Propane Installation Code (CAN/CSA B149.1), and the guidelines found on "Venting" in this manual.

Make sure the heater and remote control are properly fastened to their mounting surfaces.

Make sure the heater and remote control are wired in accordance with all regulations and codes without any exposed connections.

The manufacturer’s warranty does not cover any damage or defect caused by insulation, insulation attachment, or use of any type of energy-saving or other unapproved devices (unless authorized by the manufacturer). The use of unauthorized energy-saving devices can result in death, personal injury, and/or property damage. The manufacturer disclaims any responsibility for such loss or injury resulting from the use of such unauthorized devices.

Contact the local gas company to make sure the gas meter and gas piping are adequately sized.

Use only Teflon tape on all male water line connections and fittings.

DO NOT block or restrict any outside air intake openings.

DO NOT remove the front cover unless absolutely necessary. This should only be done by a qualified service technician.

DO NOT install this product where standing water may occur.

DO NOT use pipe dope on water line connections and fittings.

DO NOT use Teflon tape on gas line connections and fittings in US.

Checklist

Page 66

INSTALLATION INSTRUCTIONS

Installation Checklist

A. Water Heater Location

Electrical

B. Vent (Indoor Models)

Indoor water heaters must be installed indoors.

Outdoor water heaters must be installed outdoors.

Close to area of ventilation termination (indoor models).

Protected from freezing temperatures.

Proper clearance from combustible material observed.

Sufficient fresh air supply for proper operation of water heater.

Air supply free of corrosive elements and flammable vapors.

Provisions made to protect area from water damage.

Sufficient room to service heater.

Combustible materials, such as clothing, cleaning materials, and rags clear of the heater and vent piping.

Water heater is properly secured to the wall.

Vent pipe material is ULC S636 approved and manufacturer-approved.

C. Water Supply/Relief Valve

Water supply has sufficient pressure.

Air has been purged from the water heater and the piping.

Water connections tight and free from leaks.

Water filter is clean and in place.

All piping has been assembled as described on "Water Supply".

Water pipes are insulated and protected from freezing, if necessary.

Pressure-relief valve properly installed with discharge line running to open drain.

Discharge line protected from freezing, if necessary.

D. Gas Supply

Gas type matches listing on rating plate.

Gas supply pressure is sufficient for the water heater.

Gas line equipped with shut-off valve, union and sediment trap as described on "Gas Supply System".

Approved pipe-joint compound has been used on all gas pipe connections.

All connections and fittings have been checked for leaks with a soapy water solution.

Horizontal air intake pipe and exhaust pipe have a 1/4" per foot UPWARD slope toward the vent terminal.

Vertical venting is installed as described on "Vertical Vent Installation.

Connection(s) securely fastened together with cement and airtight.

All vent runs are properly installed.

Vent terminal is properly installed.

Maximum vent length is observed.

DIP Switches are properly adjusted per vent

length and elevation

Gas company inspected installation (if required).

E. Electrical Wiring

Supply cord and/or wiring meets all local codes, National Electrical Code, ANSI/NFPA 70, in the U.S., or Canadian Electrical Code, CAN/ CSA C22.1, Part 1, in Canada.

Voltage matches listing on rating plate.

Water heater is properly grounded.

F. Condensate

Condensate drain is properly installed.

Page 67

INSTALLATION INSTRUCTIONS

Cold Water

Supply

Potable Water

Expansion Tank

(2 gallons)

Tankless

Water Heater

Air Handler

Union

Cold Water Supply

Shut-O Valve

Check

Valve

Gas Supply

Line

Drain Valve

Tempering

Valve

Tempered

Water

Shut-O

Valve

Air

Separator

Relief Valve

Piping for Space Heaters

Local codes or plumbing authority requirements may vary from the instructions or diagrams provided in this manual and take precedence over these instructions.

Combination Potable and Space Heating Application

DANGERS:

When this system requires water for space heating at elevated temperatures (above 125°F [52°C]), a mixing or tempering valve MUST BE installed in the hot water supply line to the house in order to reduce the scald hazard potential.

Any piping or components used in the installation of this water heater in a combination potable and space heating application must be suitable for use with drinking water.

Typical Combination Installation

If this water heater is installed in an application intended to supply domestic hot water needs and hot water for space heating purposes, DO NOT connect the heater to an existing heating unit or components of a heating system that have previously been used with a nondrinking water system.

Toxic chemicals such as those used for boiler treatment may be present and will contaminate the drinking water supply causing possible health risks. Never introduce toxic chemicals, such as glycol and those used for boiler treatment, into this system.

This water heater is NOT approved as the dedicated space heating unit.

This water heater must be used for combination applications with air handler only and not for indoor heating applications.

(Pump included)

Space Heater

Page 68

INSTALLATION INSTRUCTIONS

Remote Control

Hot Water

to Fixtures

Hot Water

Loop

Dedicated

Return Line

Circulation

Pump with built

in check valve

Expansion

Tank

Wire to Connect

Pump to heater

(8 ft long)

Cold water

to Tankless

Cold Water

Supply

(Copper Pipe)

Check Valve

Shut off

Valve

(Copper Pipe)

Optional Shut

off valve

Recirculation Control

Local codes or plumbing authority requirements may vary from the instructions or diagrams provided in this manual and take precedence over these instructions.

Your tankless water heater has the ability to control an external recirculation pump. Two modes are available, Energy Saver and Performance, which recirculate the water in the plumbing system to provide hot water more quickly when a faucet is opened. Rheem offers a fully packaged recirculation pump kit. See the Parts and Accessories catalog for more information.

NOTICE:

Recirculation control is for residential application only. Recirculation control cannot be used with an air handler or with multiple water heater installations. The maximum temperature setting is 140°F (60°C) in recirculation control.

Typical Recirculating Pump Installation

Pump Requirements

Voltage: 120V, 60Hz In-rush current: Less than 2.5 amps Amperage: less than 2.0 amps

WARNING:

A control board can be damaged if amperage exceeds 2.0 amps.

Pump Size

The pump should be sized for about 2.5 gpm at the pressure drop through the tankless water heater and the supply and return plumbing in the recirculation loop. Contact service department listed on page 26 of this use and care manual if you need more information.

Recirculating Pump

Page 69

Control

Board

PUMP

Add

4 Amp

Fuse

Blue

connector

Cut blue connector

and splice wires.

Ground

INSTALLATION INSTRUCTIONS

Recirculation Control (cont.)

Installation

Disconnect all electric power to the water heater.

To connect to the pump, cut the blue connector, splice the wires, and add a 4 amp fuse to the hot wire of the pump. Rheem recirculation pump kit includes a molex connector and a 4 amp fuse so splicing wires is not required.

Remove the front cover panel on the water heater.

Install the recirculation pump on the return line

according to the pump manufacturer installation instructions. Install a check valve in the return line as shown in typical recirculation pump installation if one is not integrated into the pump. See "Typical

Recirculation Pump Installation".

* Check valve is included in Rheem recirculation

pump kit.

Control

Board

Blue

connector

The wire harness for the recirculation pump is bundled with the wire harness from the control board. Find a blue connector with a black and a white wire.

Connect the ground wire from the pump to a screw at the base of the water heater cabinet.

NOTICE:

Follow any applicable electrical code and the pump manufacture installation instruction referring to the Pump Electrical Connection Diagram in Step 5 of these instructions.

Dip Switches

Control

Find DIP Switch 2 in the top-right portion of the control board. The switch labeled “DIP 2” is the bottom switch.

Board

Recirculating Pump

Page 70

INSTALLATION INSTRUCTIONS

Recirculation Control (cont.)

Recirculation Operation

The water heater is turned ON when the

recirculation pump starts operation. The water heater produces hot water at the setting

As set from factory

The factory setting for this switch should all be in the OFF position (DOWN).

temperature. When the return water temperature reaches approximately 15°F below the setting temperature, the water heater and the pump will turn OFF. The cycle will restart at the approximate time interval in the table below based on the

temperature thermistor readings.

Energy Saver Mode

The Energy Saver mode operates as follows:

• Less energy consumption due to fewer pump cycles

• Pump cycles ON every 30 to 69 minutes

Performance Mode

Change the first switch on “DIP 2” to the ON position (UP). Performance mode is selected.

To select Energy Saver mode, change the fourth switch on “DIP 1” to the ON position (UP)�

Recirculating Pump

Replace the front cover panel.

Turn on all electric power to the water heater.

The Performance mode operates as follows:

• Higher energy consumption due to more pump cycles

• Pump cycles ON every 15 to 35 minutes

Setting Temp Typical Pump ON Intervals [Min]

[°F]

140 15 30

135 15 30

130 15 30

125 15 30

120 16 31

118 17 33

116 18 35

114 19 38

112 20 40

110 22 44

108 24 47

106 26 51

104 28 56

102 31 62

100 35 69

Performance Energy Saver

Turn On the remote control. The pump and water heater will turn on to raise recirculation loop temperature.

Actual pump ON intervals may vary based on the

setting temperature, insulation, and heat loss in the system.

Page 71

INSTALLATION INSTRUCTIONS

Activating the Water Heater

WARNING:

Before operating this water heater, be sure to read and follow the instructions on the following label, all labels on the water heater, and the “Important Safety Information” section in this manual. Failure to do so can result in unsafe operating conditions that can result in death, personal injury, property damage, and/or product damage.

FOR YOUR SAFETY READ BEFORE OPERATING

WARNING : If you do not follow these instructions exactly, a fire or explosion may result

causing property damage, personal injury or loss of life.

OPERATING INSTRUCTIONS

1.STOP! Read the safety information above on this label.

2.Turn off all electric power to the appliance.

3.DO NOT attempt to light the burner by hand.

4.Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the "OFF" position.

5.Wait five (5) minutes to clear out any gas. If you then smell gas, STOP! Follow "B" in the safety information above on this label. If you don't smell gas, go to the next step.

6.Turn the Gas Shutoff Valve located on the outside of the unit counterclockwise to the "ON" position.

7.Turn on all electric power to the appliance.

8.If the appliance will not operate, follow the instructions "To Turn Off Gas To Appliance" and call your service technician or gas supplier.

GAS SHUTOFF

VALV E

Start/Adjust

OPEN CLOSE

TO TURN OFF GAS TO APPLIANCE

1.Turn off all electric power to the appliance if service is to be performed. .

Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the "OFF" position.

Page 72

INSTALLATION INSTRUCTIONS

Activating the Water Heater

Operating Instructions

Read, understand, and follow the safety information listed on the operating label and in the “Important Safety Information” section in this manual.

Turn on all electric power to the water heater. The water heater burner will automatically light when there is a demand for hot water.

Disconnect all electric power to the water heater.

Turn the gas shut-off valve clockwise to the OFF position. This valve is located on the outside of the water heater. Wait 5 minutes to clear any gas. If you don’t smell gas, proceed to Step 3.

NOTICE:

If you smell gas, STOP and follow the safety instructions listed under B on the operating label or on the front cover of this manual.

WARNING:

DO NOT attempt to light the burner by hand. Lighting the burner by hand is an unsafe operating condition that can result in death, personal injury, property damage, and/or product damage.

If the water heater burner will not light, turn off the water heater as described below and call your service technician or gas supplier.

Shutting Off the Water Heater

Disconnect all electric power to the water heater.

Start/Adjust

Turn the gas shut-off valve counterclockwise to the ON position.

Turn the gas shut-off valve clockwise to the OFF position.

Page 73

INSTALLATION INSTRUCTIONS

The contents on pages 72 through 80 should only be performed by qualified service personnel.

Setting the Water Temperature

WARNING:

Improper adjustment, alteration, service, or maintenance can result in death, personal injury, property damage, and/ or product damage.

Maximum Temperature Adjustment by the Main Remote Control (UMC–

117)

DANGER:

Water temperatures above 125°F (52°C) will result in death and/or severe burns from scalding.

WARNING:

Refer to chart below and the scald potential warnings on page 4 on this manual before making an adjustment. Changing this setting is done at your own risk.

Time/Temperature Relationship in Scalds

Water Time to Produce Temperature a Serious Burn

Table courtesy of Shriners Burn Institute

Priority

Indicator

In-Use

Indicator (Lit during operation)

Temperature

Adjustment

LED Display

(Displays

water

temperature

and error

codes)

To change the temperature settings up to 140°F (60°C):

Buttons

ON/OFF

Button and

Indicator

Turn on the remote control.

Turn off the gas and water to the water heater by closing the shut-off valves.

Residential water heater temperatures can be adjusted up to 140°F (60°C). DO NOT perform the following adjustment if a setting of up to 140°F (60°C) is not required.

Temperature Conversion Chart °F/°C

85 100 102 104 106 108 110 112 114 116 29 38 39 40 41 42 43 44 46 47

118 120 125 130 140 150 160 170 185 °F

48 49 52 54 60 66 71 77 85 °C

Start/Adjust

Press the UP adjustment button repeatedly until 120°F (49°C) shows in the LED display. Hold the UP button until the “120” on the display starts to blink.

NOTICE:

LED display only shows °F.

Page 74

INSTALLATION INSTRUCTIONS

Setting the Water Temperature (cont.)

While “140” is blinking, press the UP and DOWN adjustment buttons at the same time. “140” will appear without blinking.

Press the UP or DOWN adjustment button to set the desired temperature.

Turn on the gas and water to the water heater by opening the shut-off valves.

To limit maximum water temperature setting to 120°F (49°C):

Press the DOWN adjustment button repeatedly until 100°F (38°C) or 85°F (29°C) shows in the LED display. Hold the DOWN button until the number on the display starts to blink.

While the number is blinking, press the UP and DOWN adjustment buttons at the same time. The number will stop blinking.

desired temperature.

Turn on the remote control.

Start/Adjust

Turn off the gas and water to the water heater by closing the shut-off valves.

Turn on the gas and water to the water heater by opening the shut-off valves.

Page 75

INSTALLATION INSTRUCTIONS

Setting the Water Temperature (cont.)

Minimum Temperature Adjustment by the Main Remote Control (UMC– 117, USC1–117, and USC2–117)

Residential water heater temperatures can be adjusted down to 85°F (29°C), when required.

To change the temperature settings down to 85°F (29°C):

Turn on the remote control.

Turn off the gas and water to the water heater by closing the shut-off valves.

Press the DOWN adjustment button repeatedly until 100°F (38°C) shows in the LED display.

NOTICE:

LED display only shows °F.

Press the DOWN adjustment button 3 times within 5 seconds. The display will show “85.”

Turn on the gas and water to the water heater by opening the shut-off valves.

NOTICE:

The maximum flow rate at 85°F (29°C) is 1.3 gpm (5.0 L/m).

High-Altitude DIP Switch Adjustments

When the water heater is installed above 2000 ft. (610 m), the settings on the DIP switch located on the control board need to be changed per vent length and altitude. If these settings are not changed, the water heater may not function properly.

NOTICE:

If the water is installed under 2000 ft. (610m) altitude, refer to "Vent Lengths and DIP Switch Adjustments".

Verify the altitude that the water heater is installed.

Turn off the gas and water to the water heater by closing the shut-off valves.

Start/Adjust

Page 76

INSTALLATION INSTRUCTIONS

High-Altitude DIP Switch Adjustments (cont.)

If your vent length is relatively longer, B-2 setting is required. Change, the second switch on "DIP 2" to the ON position (UP).

Remove the front cover panel on the water heater.

If altitude is above 5,400 ft. (1650 m) and below 8,500 ft. (2590), change the fourth switch to the ON position (UP). C-1 setting completes.

Find DIP Switch 2 located in the top-right portion of the control board. The switch labeled “DIP 2” is the bottom switch.

The factory settings for this switch should all be in the OFF position (DOWN).

Start/Adjust

Dip Switches

Control

Board

As set from factory

If your vent length is relatively longer, C-2 setting is required. Change, the second switch on "DIP 2" to the ON position (UP).

NOTICE:

DO NOT alter any other DIP switch settings. The manifold pressure will be reduced accordingly.

Some models are not available at higher than 5400 ft (1650m). Please contact technical service listed on page 26 of this use and care manual if you have any questions of high altitude DIP switch adjustments.

If altitude is above 2000 ft. (610 m) and below 5,400 ft. (1650 m), change the third switch on “DIP 2” to the ON position (UP). B-1 setting completes.

Replace the front cover panel.

Page 77

INSTALLATION INSTRUCTIONS

High-Altitude DIP Switch Adjustments (cont.)

WARNING:

This water heater requires the correct DIP switch adjustments per vent length and altitude for proper operation. Incorrect DIP switch adjustments may cause

Turn on the gas and water to the water heater by opening the shut-off valves.

Minimum / Maximum vent lengths at B-1, B-2, C-1 and C-2 setting are as follows:

Minimum Vent Length (intake/outlet) each at B-1 and C-1 Setting

Number of 90° Elbows

1 1�0 ft (0�3 m)

Maximum Length of 2" or 3" Straight Pipe

improper water heater operation resulting in serious injury or death.

NOTICE:

It is recommend to have a vent length as short as possible. Input rate at high altitude naturally is derated. In addition to that, input rate of the water heater decreases more if there is restriction (pressure drop) in the venting system. Refer to input rate reduction table due to vent length on page 36. Actual input rate reduction may be different at each installation.

Maximum Vent Length (intake/outlet)each at B-1 and C-1 Settings

Number of 90° Elbows

1 22�0 ft (6�7 m) 148�5 ft (45�3 m)

2 19�0 ft (5�8 m) 147�0 ft (44�8 m)

3 16�0 ft (4�9 m) 145�5 ft (44�3 m)

4 13�0 ft (4�0 m) 144�0 ft (43�9 m)

5 10�0 ft (3�0 m) 142�5 ft (43�4 m)

6 7�0 ft (2�1 m) 141�0 ft (43�0 m)

Maximum Length of 2" Straight Pipe

Maximum Length of 3" Straight Pipe

Minimum / Maximum Vent Length (intake/outlet)each at B-2 and C-2 Settings

Number

of 90°

Elbows

Minimum Length of 2" Straight Pipe

1 22�0 ft (6�7 m) 57�0 ft (17�4 m) Not allowed

2 19�0 ft (5�8 m) 54�0 ft (16�5 m) Not allowed

3 16�0 ft (4�9 m) 51�0 ft (15�5 m) Not allowed

4 13�0 ft (4�0 m) 48�0 ft (14�6 m) Not allowed

5 10�0 ft (3�0 m) 45�0 ft (13�7 m) Not allowed

6 7�0 ft (2�1 m) 42�0 ft (12�8 m) Not allowed

Maximum Length of 2" Straight Pipe

3" Pipe

Page 78

INSTALLATION INSTRUCTIONS

Control Board

Dip Switches

Water Saving Control

Water saving control is optional and is inactive as default. To activate this control, appropriate procedures must be followed.

Water saving control can reduce waste water at initiation of hot water demand by reducing flow until outlet hot water reaches set temperature. It is recommended to turn ON this control if the water heater is installed in a drought area or anywhere water conservation is needed.

Follow the steps below to turn ON the water saving control.

Change the third switch on “DIP 1” to the ON position (UP).

Turn off the gas and water to the water heater by closing the shut-off valves.

Remove the front cover panel on the water heater.

Replace the front cover panel.

Turn on the gas and water to the water heater by opening the shut off valves.

Follow the below steps to turn OFF the water saving control.

Turn off the gas and water to the water heater by closing the shut-off valves.

Start/Adjust

Find DIP Switch 1 located in the top-right portion at the control board. The switch labeled “DIP 1” is the top switch.

Page 79

INSTALLATION INSTRUCTIONS

Control Board

Dip Switches

Water Saving Control (cont.)

Remove the front cover panel on the water heater.

Find DIP Switch 1 located in the top-right portion at the control board. The switch labeled “DIP 1” is the top switch.

Change the third switch on “DIP 1” to the OFF position (DOWN).

Turn on the gas and water to the water heater by opening the shut-off valves.

Start/Adjust

Page 80

INSTALLATION INSTRUCTIONS

MIN

MAX

ADJ

Control Board

Dip Switches

MIN

MAX

ADJ

Maintenance Notice

Maintenance notice is an optional control and is inactive as default. Maintenance notice reminds users of water heater maintenance activities such as flushing the heat exchanger or replacing the water treatment filter (if applicable) in order to maximize the life of your tankless water heater. Contact technical service department listed on page 26 of this use and care manual if you are not familiar with these maintenance activities.

The factory settings for this switch should all be in the OFF position (DOWN).

Turn off the remote control.

MIN MAX ADJ

As set from factory

Turn off the gas and water to the water heater by closing the shut-off valves.

Remove the front cover panel on the water heater.

Change the third and fourth switches on “DIP 2” to the ON position (UP).

Push and hold “Max” button until “ON” is shown on the display of the remote control.

Start/Adjust

Find DIP switch 2 located in the top-right portion of the control board. The switch labeled “DIP 2” is the bottom switch.

Change the third and fourth switches on “DIP 2” to the OFF position (OFF).

Page 81

INSTALLATION INSTRUCTIONS

Maintenance Notice (cont.)

Replace the front cover panel.

Turn on the gas and water to the water heater by opening the shut off valves.

Turn on the remote control.

Error Code 88 Clearing

When a tankless water heater has a certain number of hours of combustion, error code “88” is shown on the remote control. It is highly recommended to perform water heater maintenance activities such as flushing the heat exchanger and/or replacing the water treatment filter (if applicable). After these maintenance activities are made, follow the steps below in order to clear error code “88”.

Turn on the remote control.

Press the DOWN adjustment button repeatedly until the lowest setting temperature shows in the LED display.

Press and hold the DOWN and UP adjustment button for 5 to 10 seconds.

Turn off the gas and water to the water heater by closing the shut-off valves.

Start/Adjust

Turn on the gas and water to the water heater by opening the shut off valves. If error code "88" is still shown, repeat steps 1 through 5 above.

Page 82

PARTS REPLACEMENT

Parts Ordering

WARNING:

For your safety, DO NOT attempt to disassemble, repair, or replace any portion of this unit. Refer all repairs, service, and/or adjustments to qualified service personnel.

Address all parts orders to the distributor or store where the water heater was purchased. All parts orders should include:

Direct-Vent Gas Components

1. The model and serial number of the water heater from the rating plate.

2. Specify the gas type (natural or LP) as marked on the rating plate.

3. Parts description (as shown below) and number of parts desired.

Parts

Ref # Description

1 Control Board

2 Gas Valve

3 Burner Assembly

4 Blower Motor

5 Burner Manifold

6 Gas Inlet Connector 3/4"

7 Water Control Valve

8 Water Inlet Connector 3/4"

9 Inlet Water Filter

10 Hot Outlet Connector

11 Remote Control Terminal Block

12 Neutralization kit

13 Air Intake Connector

14 Flue Connector

15 Front Cover

Page 83

Parts Ordering (cont.)

Outdoor Gas Components

PARTS REPLACEMENT

Ref # Description

1 Control Board

2 Gas Valve

3 Burner Assembly

4 Blower Motor

5 Burner Manifold

6 Gas Inlet Connector 3/4"

7 Water Control Valve

8 Water Inlet Connector 3/4"

9 Inlet Water Filter

10 Hot Outlet Connector

11 Remote Control Terminal Block

12 Neutralization kit

13 Front Cover

Parts

Page 84

NOTES

Page 85

NOTES

Page 86

NOTES

Page 87

LIMITED WARRANTY

For the RHEEM®, RUUD®, Richmond®, Paloma®, and EcoSmart® Residential Tankless Gas Water Heaters.

GENERAL

This Limited Warranty is only available to the original owner of the water heater at the original installation location. This Limited Warranty is not transferable.

Rheem Sales Company, Inc. (Rheem) warrants this tankless gas water heater, and its component parts, to be free from defects in materials and manufacture, under normal use and service, for the Applicable Warranty Period specified below. At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period. The replacement water heater must be manufactured by Rheem under one of the covered brand names. The replacement component part(s) must be Rheem authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original unit’s Applicable Warranty Period.

Rheem strongly recommends that this tankless water heater be installed by a contractor that is licensed, state qualified and trained on Rheem's tankless products because improper installation may invalidate warranty coverage.

EFFECTIVE DATE

The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of the original installation of the water heater, if properly documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.

APPLICABLE WARRANTY PERIODS: The Applicable Warranty Period depends on the type of installation, as described below:

Residential: a Single Family Dwelling

Residential: a Single Family Dwelling used with Hydronic Force Air Heating

Ten (10) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year from the Effective Date for certain labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that a Rheem manufactured/ Rheem approved potable water hydronic air handler is installed with the system.

Residential: a Single Family Dwelling with recirculation, controlled loop

Twelve (12) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year from the Effective Date for certain labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that the recirculation system is an on demand type system or the pump is controlled with a temperature sensor (aquastat) and timer.

Residential: a Single Family Dwelling with recirculation, uncontrolled loop

Three (3) years from the Effective Date for the heat exchanger, three (3) years from the Effective Date for the component parts, and one (1) year from the Effective Date for certain labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST, if the water heater is installed in a system in which the water is re-circulated using a continuously operating pump.

Commercial: any installation that is not a single family dwelling

Commercial: with recirculation, controlled loop

Five (5) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year from the Effective Date for certain labor as described under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that the recirculation system is an on demand type system or the pump is controlled with a temperature sensor (aquastat) and timer.

Commercial: with recirculation, uncontrolled loop

WARRANTY EXCLUSIONS

This Limited Warranty will not cover: a) Damages, malfunctions or failures resulting from:

1. Installation of the water heater in environments in which water quality levels DO NOT fall within the ranges listed in the table below:

Chart for Recommended Water Quality Levels

pH (Total Dissolved Solids) TDS Free Carbon Dioxide (CO2) Total Hardness Aluminum Chlorides Copper Iron Manganese Zinc

6�5–8�5 Up to 500 mg/L Up to 15 mg/L Up to 200 mg/L 0�05 to 0�2 mg/L Up to 250 mg/L Up to 1�0 mg/L Up to 0�3 mg/L Up to 0�05 mg/L Up to 5 mg/L

Cited reference: National Secondary Drinking Water Regulations

b) Operating the water heater in a corrosive or contaminated atmosphere, including without limitation damages, malfunctions or failures caused by lime, mineral build-up, or scale. c) Service trips to your business to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and

regulations or manufacturer’s installation requirements. d) Water heater unit installed for use in: spa or pool heating; a recreational vehicle; a boat or any other watercraft. e) Water heater unit installed in any circulating system in which the temperature of the incoming water to the water heater is in excess of 140° f. f) Water heater unit that is installed in any installation supplying radiant heat, such as in floor, baseboard, radiators, snow melt or closed loop systems, or any system using glycol or non-

potable water. g) Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices. h) Damages, malfunctions or failures resulting from improper installation or failure to operate and maintain the unit in accordance with the manufacturer’s instructions. i) Performance problems caused by improper sizing of the water heater or the gas supply line, the venting connection, combustion air openings, electric service voltage, wiring, or fusing. j) Damages, malfunctions or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source. k) Damages, malfunctions or failures caused by operating the water heater with any parts removed or with modified, altered, or unapproved parts installed. l) Damages, malfunctions or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like. m) Heat exchanger failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere or damages, malfunctions or failures caused by lime, mineral build-up, or

scale. n) Damages, malfunctions or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control. o) Heat exchanger failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times. p) Damages, malfunctions or failures caused by subjecting the heat exchanger to pressures, or firing rates, greater than those shown on the rating label. q) Damages, malfunctions or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem. r) Units installed outside the fifty states (and the District of Columbia) of the United States of America and Canada. s) Units removed from the original installation location and reinstalled elsewhere. t) Units that have had their rating labels altered, tampered with, or removed. A water heater should not be operated if the rating label is removed.

Warranty

Page 88

LABOR, SHIPPING, AND PROCESSING COSTS

For one (1) year after the Effective Date, Rheem will cover reasonable labor costs necessary to repair or replace a tankless water heater or component part that Rheem determines to be defective and covered by this Limited Warranty. The warranty service must be performed by a contractor that is licensed, state qualified, and trained to install and service Rheem's tankless water heaters. This Limited Warranty does not cover any labor expenses for general service, inspection, reinstallation, permits, removal and disposal of the failed water heater or defective component part(s), or updating the installation to meet manufacture or local code requirements. All such expenses are your responsibility.

Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in-warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s), is located: such as a local water heater distributor. You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s) to a convenient shipping location (selected by Rheem): such as a local Rheem distributor.

Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any water heater or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.

HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE

Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty Period). You can determine your unit’s warranty status by adding its Applicable Warranty Period to its date of installation. However, if you DO NOT have documentary proof of your water heater’s date of installation, your unit’s warranty status will be based on its date of manufacture as determined from the serial number. Add the Applicable Warranty Period plus ninety (90) days to the date of manufacture to determine whether the water heater is still covered by this Limited Warranty. You may also determine your unit’s warranty status by obtaining the complete model number, complete serial number, and date of installation of your water heater and then accessing the “Warranty Verification” information on Rheem Water Heaters' internet website (www.rheem.com) or contacting Rheem's Claims Department (telephone (800) 621-5622) during normal business hours (in the Central Time Zone) to determine if the Applicable Warranty Period has expired.

If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty repairs, or replacement, required. Rheem Water Heaters' Technical Service personnel are available to assist you (by telephone at (866) 720-2076) in obtaining “in-warranty” service or to answer your questions about the operation or repair of your water heater during normal business hours (in the Central Time Zone). Be prepared to provide the plumber, mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial number, and the date of installation of your water heater in addition to an explanation of your water heater problem.

If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new water heater.

Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty” failure water heater must be made available to Rheem (with the rating label and all the component parts intact) in exchange for the replacement water heater. Each defective “in-warranty” component part to be replaced must be returned to Rheem in exchange for the replacement component part.

Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel.

• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with the failed water heater (with the rating label and all the component parts intact) the complete model number and the complete serial number of the Rheem or Ruud water heater that replaced the failed unit; and the date the original water heater failed. You may also be required to provide documentary proof of the failed water heaters date of installation to establish its “in-warranty” status.

• To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with: the defective component part; the complete model number and the complete serial number of the Rheem or Ruud water heater from which the defective component part was removed; and the date the defective component part failed. You may also be required to provide documentary proof of the date of installation of the Rheem or Ruud water heater from which the defective part was removed – or the date of purchase of the part (If it was purchased separately) – to establish the “in-warranty” status of the defective component part.

• If Rheem determines that the water heater or component part returned to Rheem is free of defects in material and manufacture and/or that it was damaged by improper installation or other cause not covered by this Limited Warranty, the warranty claim for the product, component part and/or labor maybe denied.

Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department, 800 Interstate Park Drive, Montgomery, Alabama 36109, or in Canada, 125 Edgeware Rd. Unit 1, Brampton, ON, Canada L6Y 0P5

EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED IN CONNECTION WITH THIS RHEEM®, RUUD®, RICHMOND®, PALOMA® AND ECOSMART® RESIDENTIAL TANKLESS GAS WATER HEATER UNIT (THE “WATER HEATER”). No one is authorized to make any other warranties on behalf of Rheem. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS, SPECIFIED PREVIOUSLY. RHEEM’S SOLE LIABILITY, WITH RESPECT TO ANY DEFECT, SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE) ARE EXCLUDED. Some

states DO NOT allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

If you purchased this tankless water heater directly through an online retailer, please contact that retailer regarding all warranty claims, questions and/or concerns.

DO NOT RETURN THIS WATER HEATER OR PART TO RHEEM WITHOUT A RETURN AUTHORIZATION.

This document is for reference only and does not replace the original warranty document found in the back of the Use and Care manual provided with the tankless water heater.

DO NOT RETURN THIS DOCUMENT TO RHEEM. KEEP IT WITH YOUR WATER HEATER OR BUSINESS RECORDS.

Name of Owner:

Warranty

Owner’s Address:

Name of Plumber/ Mechanical Contractor – Installer:

Address of Plumber/ Mechanical Contractor – Installer :

Telephone Number of Plumber/ Mechanical Contractor – Installer:

Date of Water Heater Installation:

Model Number of Your Water Heater:

Serial Number of Your Water Heater: