Rheem Classic Package Gas-Electric Warranty Information
SCOPE of WARRANTY: This Limited Warranty Certificate
applies to the Covered Equipment installed in residential (not
commercial) applications.
The Manufacturer will furnish a replacement for ANY PART of
covered equipment which fails in normal use and service within
the Applicable Warranty Periods in accordance with the terms of
this Limited Warranty. The exchanged part will be warranted for
only the unexpired portion of the original Warranty Period.
E
QUIPMENT COVERED by WARRANTY:
Split-System Condensing Units: RAWD, RAWE.
Split-System Heat Pumps: RPWC, RPWE.
Electric Furnaces/Air Handlers: RHGE, RHGF, RHGG.
Packaged Gas/Electric Units: RRKA, RRMA, RRNA, RKKA,
RKMA, RKKB, RKMB, RKNB.
Packaged Heat Pumps: RQKA, RQKJ, RQMA, RQMJ, RQNJ,
RJKA, RJMA, RJKB, RJMB
Packaged Cooling-Only Units: RSKA, RSKJ, RSMA, RSMJ,
RSNA, RSNJ, RLKA, RLMA, RLKB, RLMB, RLNB.
EFFECTIVE DATE and WARRANTY PERIODS: The
Effective Date of warranty coverage is the date of original instal-
lation, if properly documented; otherwise the date of manufac-
ture, plus six (6) months.
APPLICABLE WARRANTY PERIODS:
ONE (1) YEAR: The Applicable Warranty Period is only ONE
(1) YEAR after the Effective Date for all three-phase equipment
and single-phase equipment installed in commercial application
(except for heat exchanger).
FIVE (5) YEARS: The Applicable Warranty Period is FIVE (5)
YEARS after the Effective Date for all single-phase units and
components and parts installed in residential (not commercial)
application except for certain models of heat exchangers and
compressors noted below.
HEAT EXCHANGERS:
If the heat exchanger fails during the Applicable Warranty
Periods listed below, the Manufacturer will furnish a replace-
ment heat exchanger. If a replacement is not available for any
reason, the Manufacturer shall have the right to instead allow
a credit in the amount of the then current suggested retail sell-
ing price of the heat exchanger (or an equivalent heat
exchanger) toward the purchase of any other of the
Manufacturer’s combination gas heat-electric cooling air con-
ditioner:
TEN (10) YEARS: The Applicable Warranty Period on Heat
Exchangers is TEN (10) YEARS after the Effective Date for
Factory-Standard Heat Exchangers.
TWENTY (20) YEARS: The Applicable Warranty Period on
Heat Exchangers is TWENTY (20) YEARS after the effective
date for Factory-Option Stainless-Steel heat Exchangers
ONLY when installed in a commercial application on the fol-
lowing models: RKKA, RKMA, RKKB, RKMB, RKNB,
RRKA, RRMA, RRNA.
LIMITED LIFETIME: For Factory-Option, Stainless-Steel
Heat Exchanger ONLY when installed in a residential appli-
cation on the following models: RKKA, RKMA, RKKB,
RKMB, RKNB, RRKA, RRMA, RRNA, the Manufacturer
w
arrants the primary heat exchanger and the secondary heat
exchanger (condensing coil) to the Original Owner for his or
her lifetime, provided the furnace is installed and used in the
Original Owner’s principal residence, subject to proof of pur-
chase and such installation. For any subsequent owner (or the
o
riginal owner where the above lifetime Limited Warranty
conditions are not or cease being met), or if the furnace is
installed for non-residential use, The Manufacturer warrants
the primary heat exchanger and the secondary heat exchanger
for an Applicable Warranty Period of TWENTY (20) YEARS
after the Effective Date.
COMPRESSORS:
FIVE (5) YEARS: The Applicable Warranty Period on com-
pressors is FIVE (5) YEARS after the effective date.
TEN (10) YEARS: The Applicable Warranty Period on com-
pressors is TEN (10) YEARS after the Effective Date only for
models: RQMA, RQMJ, RQNJ, RRMA, RRNA, RSMA,
RSMJ, RSNA, RSNJ, RJMA, RKMA, RLMA.
EXCLUSIONS – THIS LIMITED WARRANTY WILL NOT
APPLY TO:
a)damages, malfunctions, or failures resulting from failure to
properly install, operate or maintain the unit in accordance
with the manufacturer’s instructions;
b)damages, malfunctions, or failures from abuse, accident,
fire, flood and the like;
c)parts installed with the unit or used in connection with nor-
mal maintenance, such as cleaning or replacing air filters,
concrete pads, refrigerant, thermostats, or tubing;
d)units which are not installed in the United States or Canada;
e)units which are not installed in accordance with applicable
codes, ordinances and good trade practices;
f) damages, malfunctions, or failures caused by the use of any
attachment, accessory or component not authorized by the
Manufacturer; or
g)units moved from the original installation location.
SHIPPING COSTS: This Limited Warranty does NOT cover
shipping costs. You are responsible for the cost of shipping war-
ranty replacement parts from our factory to the distributor and
from the distributor to the location of your product. You also are
responsible for the cost of shipping failed parts to the distributor
and for incidental costs incurred locally, including handling
charges. (If in Alaska, Hawaii, or Canada you also must pay the
shipping costs of returning the failed part to the port of entry into
the continental United States.)
LABOR COSTS: This Limited Warranty does NOT cover any
labor costs or expenses for service, NOR for removing or rein-
stalling parts. You are responsible for all labor costs or expens-
es, unless a labor service agreement exists between you and your
contractor.
L
imited
W
arranty --
P
arts
KEEP THIS WARRANTY FOR YOUR RECORDS DO NOT MAIL!
SCOPE of WARRANTY and EQUIPMENT COVERED: The products covered by this
Limited Warranty are specified below. Manufacturer, RHEEM SALES COMPANY,
INC. AIR CONDITIONING DIVISION (MANUFACTURER), warrants the Covered
Equipment to be free from defects in materials and workmanship, and will repair or
replace, at its option, ANY PART of Covered Equipment installed in residential or commercial applications which fails in normal use and service within the Applicable
Warranty Periods specified below in accordance with the terms, including, but not limited to, the specific exclusions set forth below, of this Limited Warranty and subject to
the Manufacturer's right to inspect and validate the warranty claim as set forth below. If
an exact replacement is not available, an equivalent unit or credit will be provided at the
Manufacturer’s option. The exact replacement will be warranted for only the unexpired
portion of the original Applicable Warranty Period. If government regulations, industry
certification or similar standards require the replacement unit to have features not found
in the defective unit, you will be charged for the difference in price represented by those
required features. If you pay the price difference for those required features you will also
receive a complete new Limited Warranty (with the full Applicable Warranty Period) for
the new replacement unit. The Manufacturer does not authorize or warranty any
online/internet sale of equipment through auction websites or any other method of
online sales direct to the consumer.
EFFECTIVE DATE and APPLICABLE WARRANTY PERIODS: The Effective Date
of warranty coverage is the date of manufacture plus six (6) months.
APPLICABLE WARRANTY PERIODS:
A Ten (10) year Limited Warranty applies to the following Manufacturer’s single-phase
heating and cooling models and component parts installed in RESIDENTIAL* applications (a FIVE year Limited Warranty applies to COMMERCIAL applications) except for
certain models, heat exchangers, compressors, installation locations and non-matching
coils whose applicable Warranty Periods are listed below under “Exceptions”.
Package Gas Electric Units: RRRL, RGEA16
A Five (5) year Limited Warranty applies to the following Manufacturer’s single-phase
heating and cooling models and component parts installed in RESIDENTIAL* (not
commercial) applications except for certain models, heat exchangers, compressors,
installation locations and non-matching coils whose applicable Warranty Periods are
listed below under “Exceptions”.
Package Dual Fuel: RQPW
Package Gas Electric Units: RKNN, RKPN, RKQN, RKNL, RKPL, RKRL-C,
RRNL, RRPL, RGEA13, RGEA14, RGEA15
Package Heat Pumps: RJNL, RJPL, RQNL, RQNM, RQPL, RQPM, RQRM
Package Air Conditioners: RLNN, RLPN, RLQN, RLNL, RLPL, RLRL-C, RSNL,
RSNM, RSPL, RSPM, RACA13, RACA14, RACA15
A One (1) year Limited Warranty applies to the following Manufacturer’s single-phase
and three-phase heating and cooling models and components installed in COMMERCIAL applications except for certain models, heat exchangers, compressors, installation
locations and non-matching coils whose applicable Warranty Periods are listed below
under “Exceptions”.
Commercial Coils: RCCL, RCCU
Package Gas Electric Units: RKNN, RKPN, RKQN, RKHL, RKKB, RKKL, RKNL,
RKRL, RKPL, RKRL-C, RKMA, RKMB, RRNL, RRPL, RRRL, RGEA13, RGEA14,
RGEA15
Package Air Conditioners: RLNN, RLPN, RLQN, RLHL, RLKB, RLKL, RLPL,
RLRL-C, RLMB, RLNL, RSNL, RLRL, RSNM, RSPL, RSPM, RACA13, RACA14,
RACA15
Package Heat Pumps: RJMB, RJNL, RJPL, RQNL, RQNM, RQPL, RQPM, RQRM
Split-System Condensing Units: RAWE, RAWL
Split-System Heat Pumps: RPWE, RPWL
Electric Furnace/Air Handlers: RHGG, RHGL, RHGM
EXCEPTIONS:
COMPRESSORS:
TEN (10) YEARS: Only for models: RJNL, RJPL, RKNN, RKPN, RKQN, RKNL,
RKPL, RKRL-C, RLNL, RLNN, RLPN, RLQN, RLPL, RLRL-C, RQNL, RQNM,
RQPL, RQPM, RQPW, RQRM, RRNL, RRPL, RRRL, RSNL, RSNM, RSPL, RSPM,
RACA13, RACA14, RACA15, RGEA13, RGEA14, RGEA15, RGEA16. The Applicable
Warranty Period is TEN (10) YEARS after the Effective Date for compressors in all sin-
gle and three-phase products installed in residential* applications.
For any subsequent owner (or the Original Owner where the above 10 Year Compressor
Limited Warranty conditions are not met or cease being met), or if the unit is installed
for non-residential use, the Manufacturer’s warranty on the compressor is for an
Applicable Warranty Period of FIVE (5) YEARS after the Effective Date.
FIVE (5) YEARS: The Applicable Warranty Period is FIVE (5) YEARS after the
Effective Date for compressors in all single and three-phase products installed in com-
mercial applications.
PARTS:
CONDITIONAL TEN (10) YEAR PARTS WARRANTY: Only for models: RJNL,
RJPL, RKNN, RKPN, RKQN, RKNL, RKPL, RKRL-C, RLNN, RLPN, RLQN, RLNL,
RLPL, RLRL-C, RQNL, RQPL, RQNM, RQPM, RQPW, RQRM, RRPL, RRNL,
RSNL, RSNM, RSPL, RSPM, RACA13, RACA14, RACA15, RGEA13, RGEA14,
RGEA15. A Conditional Parts Warranty of TEN (10) YEARS after the Effective Date
applies if the following conditions are satisfied:
a) The unit is installed in a residential* application, is still owned by the original pur-
chaser, in the original installation; AND
b) Warranty is registered with the Manufacturer within 60 days of original installation
or closing of the purchase of your residence. Product registration is available online
at www.RegisterMyUnit.com. Please refer to the Limited Warranty Coverage and
Exclusions on this warranty card for additional information.
HEAT EXCHANGERS:
TEN (10) YEARS: The Applicable Warranty Period is TEN (10) YEARS after the
Effective Date. If the factory standard heat exchanger fails during the Applicable
Warranty Period, the Manufacturer will furnish a replacement factory standard heat
exchanger. If a replacement is not available for any reason, the Manufacturer shall have
the right instead to allow a credit in the amount of the distributor cost for an equivalent
heat exchanger when applied to the purchase of any other unit from the Manufacturer.
TWENTY (20) YEARS: The Applicable Warranty Period is TWENTY (20) YEARS
after the Effective Date on stainless steel heat exchangers when installed in a commercial application only for Models: RKHL, RKNN, RKPN, RKQN, RKMA, RKMB,
RKKL, RKNL, RKPL, RKRL-C, RRNL, RRPL, RRRL, RQPW, RGEA13, RGEA14,
RGEA15, RGEA16.
CONDITIONAL LIFETIME LIMITED WARRANTY: Only for Models: RKNL
(AJA or BVA option code), RKPL (AJA or BVA option code), RKNN, RKPN, RKQN,
RQPW, RRNL (AJA or JHA option code), RRPL (AJA or JHA option code) RGEA16
(AJA or JHA option code), RRRL, RGEA14 (AJA or JHA option code), RGEA15 (AJA
or JHA option code), RGEA16. The Manufacturer warrants the primary stainless steel
heat exchanger when installed in a residential application to the Original Owner for his
or her lifetime, provided the unit is installed and used in the Original Owner’s principal residence, subject to proof of purchase and such installation, AND if the following
additional conditions are satisfied:
a) The unit is installed in a residential* application, is still owned by the original pur-
chaser, in the original installation; AND
b) Warranty is registered with the Manufacturer within 60 days of original installation
or closing of the purchase of your residence. Product registration is available online
at www.RegisterMyUnit.com. Please refer to the Limited Warranty Coverage and
Exclusions on this warranty card for additional information.
For any subsequent owner (or the Original Owner where the above lifetime Limited
Warranty conditions are not met or cease being met), or if the unit is installed for nonresidential use, the Manufacturer’s warranty on the primary stainless steel heat
exchanger is for an Applicable Warranty Period of TWENTY (20) YEARS after the
Effective Date.
EXCLUSIONS – In addition to the specific exclusions set forth in the other sections of
this Limited Warranty document, THIS Limited Warranty WILL NOT APPLY TO:
a) damages, malfunctions, or failures resulting from failure to properly install, operate
or maintain Covered Equipment in accordance with the Manufacturer’s instructions;
b) damages, malfunctions, or failures caused by misuse, abuse, accident, contaminat-
ed or corrosive atmosphere, vandalism, freight damage, fire, flood, freeze, lightning, acts of war, acts of God and the like;
c) damages, malfunctions, or failures caused by improper conversion from natural
gas to LP gas or LP gas to natural gas fuel source;
d) parts installed with Covered Equipment or used in connection with normal main-
tenance, such as cleaning or replacing air filters, refrigerant, thermostats, tubing, or
concrete pads;
e) Covered Equipment which is not installed in the United States or Canada;
f) Covered Equipment which is not installed by a qualified, trained HVAC profes-
sional in accordance with applicable codes, ordinances and good trade practices;
g) damages, malfunctions, or failures caused by the use of any attachment, accessory
or component not authorized by the Manufacturer;
h) Covered Equipment moved from the original installation location;
i) Covered Equipment when operated with system components (indoor unit, outdoor
unit, coil and refrigerant control devices) or accessories which do not match or
meet the specifications recommended by the Manufacturer;
j) any Covered Equipment manufactured by the Manufacturer that has been sold to
the consumer via the internet or auction website, and has not been installed by a
trained, qualified HVAC professional.
*Residential Application is defined as any single-family dwelling, which includes condominiums,
duplexes and homes.
SUPERSEDES 92-26150-10-24
92-26150-10-25
Name of Owner: _______________________________________________________________
Owner’s Address: ______________________________________________________________
City/State/Zip: _________________________________________________________________
Date of Original Installation: _____________________________________________________
Name of Installing Contractor: ___________________________________________________
Address of Installing Contractor: __________________________________________________
Telephone of Installing Contractor: ________________________________________________
City/State/Zip: _________________________________________________________________
Model Number: ________________________________________________________________
Serial Number: _________________________________________________________________
PLEASE COMPLETE THE FOLLOWING USER INFORMATION:
KEEP THIS WARRANTY FOR YOUR RECORDS DO NOT MAIL!
HOW TO OBTAIN WARRANTY PERFORMANCE: You
must promptly report any failure covered by this Limited
Warranty to the installing contractor or distributor. Normally,
the installing contractor from whom the unit was purchased will
be able to take the necessary corrective action by obtaining
t
hrough his air conditioning distributor any replacement parts. If
the contractor is not available, simply contact any local contrac-
tor handling the Manufacturer’s air conditioning products. The
name and location of a local contractor can usually be found in
your telephone directory or by contacting an air conditioning
distributor associated with the Manufacturer. If necessary, the
following office can advise you of the nearest.
Air Conditioning Division
of Rheem Manufacturing Company
P.O. Box 17010 (FOR CALIFORNIA ONLY)
5600 Old Greenwood Road 14300 Alondra Boulevard
Fort Smith, Arkansas 72917-7010 LaMirada, California 90638
479-646-4311 866-251-4090
HOWEVER, ANY REPLACEMENTS ARE MADE SUBJECT
TO VALIDATION BY THE MANUFACTURER’S IN-WAR-
RANTY COVERAGE. An item to be replaced must be made
available in exchange for the replacement.
EXCLUSIVE WARRANTY – LIMITATION OF LIABILI-
TY: This Limited Warranty is the ONLY warranty given by the
Manufacturer. No one is authorized to make any warranties on
behalf of the Manufacturer. ANY IMPLIED WARRANTIES,
INCLUDING MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND
THE APPLICABLE WARRANTY PERIODS SPECIFIED IN
THIS LIMITED WARRANTY. THE MANUFACTURER’S
SOLE LIABILITY WITH RESPECT TO DEFECTIVE PARTS
OR FAILURE SHALL BE AS SET FORTH IN THIS LIMITED
WARRANTY, AND ANY CLAIMS FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARE EXPRESSLY
EXCLUDED. Some states do not allow limitations on how long
an implied warranty lasts, or for the exclusion of incidental or
consequential damages, so the above limitation or exclusion may
not apply to you. This Limited Warranty gives you specific legal
rights, and you may also have other rights which vary from state
to state.
The Manufacturer suggests that you immediately complete the
information at the bottom of this Limited Warranty Certificate
and retain this Limited Warranty Certificate in the event warran-
ty service is needed and that you keep proper documentation of
the date of installation (e.g. a dated receipt).
SHIPPING COSTS: This Limited Warranty does NOT cover shipping costs. You are
responsible for the cost of shipping warranty replacement parts from our factory to the
Manufacturer's distributor and from the distributor to the location of your Covered
Equipment. You also are responsible for the cost of shipping failed parts to the distributor and for incidental costs incurred locally, including handling charges. (If in Alaska,
Hawaii or Canada, you also must pay the shipping costs of returning the failed part to
the port of entry into the continental United States.)
LABOR COSTS: This Limited Warranty does NOT cover any labor costs or expenses for
service, NOR for removing or reinstalling parts. You are responsible for all labor costs
or expenses, unless a labor service agreement exists between you and your contractor.
HOW TO OBTAIN WARRANTY CLAIMS ASSISTANCE: You must
promptly report any failure covered by this Limited Warranty to the installing contractor
or distributor. Normally, the installing contractor from whom the Covered Equipment was
purchased will be able to take the necessary corrective action by obtaining through his
Manufacturer's air conditioning distributor any replacement parts. If the contractor is not
available, simply contact any other local contractor handling the Manufacturer's air conditioning products. The name and location of a local contractor can usually be found in
your telephone directory or by contacting the Manufacturer's air conditioning distributor.
P.O. Box 17010 (FOR CALIFORNIA ONLY)
5600 Old Greenwood Road 14300 Alondra Boulevard
Fort Smith, Arkansas 72917-7010 LaMirada, California 90638
479-646-4311 866-251-4090
COMPLETE THE FOLLOWING USER INFORMATION.
KEEP THIS WARRANTY FOR YOUR RECORDS – DO NOT MAIL!
HOWEVER, ANY PART REPLACEMENTS ARE MADE SUBJECT TO
VALIDATION BY THE MANUFACTURER OF IN-WARRANTY COVERAGE. Any
part to be replaced must be made available in exchange for the replacement.
EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY: This Limited Warranty
is the ONLY warranty given by the Manufacturer. No one is authorized to make any
warranties on behalf of the Manufacturer. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL
NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS SPECIFIED
IN THIS LIMITED WARRANTY. THE MANUFACTURER'S SOLE LIABILITY
WITH RESPECT TO DEFECTIVE PARTS OR FAILURE SHALL BE AS SET
FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARE EXPRESSLY EXCLUDED. Some states do
not allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
The Manufacturer does not authorize, recommend or receive any benefit from any
claims processing or similar fees charged by others to process warranty claims for any
unit or component part(s). The Manufacturer will not reimburse any party for their, or
any other, fee not specifically covered in this Limited Warranty document.
This Limited Warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
The Manufacturer suggests that you immediately complete the information below on
this Limited Warranty and retain this Limited Warranty Certificate in the event warranty service is needed and that you keep proper documentation.
OTHER PRODUCTS:
ONE (1) YEAR: The Applicable Warranty Period is only ONE (1) YEAR after the
Effective Date for any other products, including commercial equipment and singlephase equipment installed in commercial applications.
Owner Name:
Owner Address:
City/State(Province)/Postal Code:
Date of Original Installation:
Installing Contractor Company Name:
Installing Contractor Telephone:
Installing Contractor Address:
City/State(Province)/Postal Code:
Model Number:
Serial Number:
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