Rheem AP10414-9 User Manual

Water Heaters

Electric

For Manufactured Housing (Mobile Home)

The purpose of this manual is twofold: one,
to provide the installer with the basic
directions and recommendations for the
proper installation and adjustment of the
water heater; and two, for the
owner–operator, to explain the features,
operation, safety precautions, maintenance
and troubleshooting of the water heater.
This manual also includes a parts list.

It is imperative that all persons who are
expected to install, operate or adjust this
water heater read the instructions carefully
so they may understand how to perform
these operations. If you do not understand
these instructions or any terms within it,
seek professional advice.

Any questions regarding the operation,
maintenance, service or warranty of this
water heater should be directed to the seller
from whom it was purchased. If additional
information is required, refer to the section
on “If you need service.”

Do not destroy this manual. Please read
carefully and keep in a safe place for
future reference.

Recognize this symbol as an
indication of Important Safety
Information!

California Proposition 65 Warning:

This product contains chemicals known
to the State of California to cause
cancer, birth defects or other
reproductive harm.

Single and Double

Element Models

Side or Top

Water Connections

Residential 20–52 Gallon

Printed in USA

Use & Care Manual

With Installation Instructions for the Installer

AP10414-9 (11/03)

®

LISTED

786H

!
!

Safety Information

Safety Precautions . . . . . . 3, 4

Installation Instructions

Location . . . . . . . . . . . . . . . . 5

Water Connections . . . . . . . . 6

Electrical Connections . . . . . 9

Operating Instructions

Safety Controls. . . . . . . . . . 12

Water Temperature . . . . . . . 13

Care and Cleaning

Draining . . . . . . . . . . . . . . . 14

Maintenance . . . . . . . . . . . . 14

Extended Shut-Down . . . . . 15

T r oubleshooting T ips

Before Y ou Call

For Service . . . . . . . . . . . . . 16

Customer Service

Replacement Parts List. . . . 17

If You Need Service . . . . . . 19

Wiring Diagram. . . . . . . . . 20

2

Inside you will find many helpful hints on how to use and maintain
your water heater properly. Just a little preventive care on your part
can save you a great deal of time and money over the life of your
water heater.

You’ll find many answers to common problems in the Before You
Call For Service section. If you review our chart of Troubleshooting
Tips first, you may not need to call for service at all.

READ THIS MANUAL

FOR YOUR RECORDS

Write the model and serial numbers here:

#
#

You can find them on a label on the appliance.

Staple sales slip orcancelled check here.

Proof of the original purchase date is needed to obtain service under
the warranty.

Your safety and the safety of others are very important. There
are many important safety messages in this manual and on
your appliance. Always read and obey all safety messages.

This is the safety alert symbol. Recognize this symbol
as an indication of Important Safety Information!
This symbol alerts you to potential hazards that can
kill or hurt you and others.

All safety messages will follow the safety alert symbol and
either the word “DANGER”, “WARNING”, “CAUTION” or
“NOTICE”.

These words mean:

DANGER

An imminently hazardous situation
that will result in death or serious
injury.

WARNING

A potentially hazardous situation that
could result in death or serious injury
and/or damage to property.

CAUTION

A potentially hazardous situation that
may result in minor or moderate
injury.

Notice:

Attention is called to observe a
specified procedure or maintain
a specific condition.

READ THE SAFETY INFORMATION

!

!

!

!

Time/Temperature Relationship in Scalds

Temperature Time To Produce a Serious Burn

120°F More than 5 minutes
125°F 11/2

to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 11/

2 seconds

155°F About 1 second

Table courtesy of Shriners Burn Institute

The chart shown above may be used as a guide
in determining the proper water temperature for your
home.

NOTICE: Households with small children, disabled,
or elderly persons may require a 120°F or lower thermostat
setting to prevent contact with “HOT” water.

The temperature of the water in the heater is
regulated by the adjustable surface mounted
thermostat(s) located behind the jacket access
panel(s). Dual element heaters have two thermostats.
To comply with safety regulations the thermostat(s)
were set at 120°F before the water heater was
shipped from the factory.

The illustration at the left
shows the temperature
adjustment dial used for
setting the water
temperature.

Refer to the Operating
Instructions in this
manual for detailed
instructions in how to
adjust the thermostat(s).

DANGER:

Hotter water increases the potential for

Hot Water SCALDS

.

IMPOR TANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

3

Reset button

Thermostat

protective

cover

Thermostat
dial pointer

WARNING!

WATER TEMPERATURE ADJUSTMENT

Safety and energy conservation are factors to be considered when selecting the water
temperature setting of water heater’s thermostat. Water temperatures above 125°F can cause
severe burns or death from scalding. Be sure to read and follow the warnings outlined on the
label pictured below. This label is also located on the water heater near the thermostat access
panel.

NOTICE: Mixing valves are available for reducing point
of use water temperature by mixing hot and cold water in
branch water lines. Contact a licensed plumber or the
local plumbing authority for further information.

!

DANGER

HOT

BURN

Water temperature over 125° F can
cause severe burns instantly or
death from scalds.

Children, disabled and elderly are
at highest risk of being scalded.

See instruction manual before
setting temperature at water
heater.

Feel water before bathing or
showering.

Temperature limiting valves are
available, see manual.

R

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125°F

TURN OFF

POWER
BEFORE

SERVICING

90°F150°F

4

IMPOR TANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of
fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of
life.

Be sure to read and understand the entire Use and Care Manual before attempting to
install or operate this water heater. It may save you time and cost. Pay particular
attention to the Safety Instructions. Failure to follow these warnings could result in
serious bodily injury or death. Should you have problems understanding the instructions
in this manual, or have any questions, STOP, and get help from a qualified service
technician, or the local electric utility.

FOR INSTALLATIONS IN THE STATE OF CALIFORNIA

California Law requires that residential water heaters must be braced, anchored or
strapped to resist falling or horizontal displacement due to earthquake motions. For
residential water heaters up to 52 gallon capacity, a brochure with generic earthquake
bracing instructions can be obtained from: Office of the State Architect, 400 P Street,
Sacramento, CA 95814 or you may call 916-324-5315 or ask a water heater dealer.

However, applicable local codes shall govern installation. For residential water heaters
of a capacity greater than 52 gallons, consult the local building jurisdiction for acceptable
bracing procedures.

READ AND FOLLOW THIS SAFETY INFORMATION
CAREFULLY.

SAVE THESE INSTRUCTIONS

Have the installer show you the location of the circuit breaker and how to shut it off if
necessary. Turn off the circuit breaker if the water heater has been subjected to overheating,
fire, flood, physical damage or if the ECO fails to shut off.

● Read this manual entirely before installing

or operating the water heater.

● Use this appliance only for its intended

purpose as described in this Use and Care
Manual.

● Be sure your appliance is properly installed

in accordance with local codes and the
provided installation instructions.

● Do not attempt to repair or replace any part

of your water heater unless it is specifically
recommended in this manual. All other
servicing should be referred to a qualified
technician.

SAFETY PRECAUTIONS

Installing the water heater.

The location chosen for the water heater must take into consideration the following:

Local Installation Regulations

The installation of this water heater must
be in accordance with the Manufactured
Home Construction and Safety Standard
(Title 24, CFR; Part 3280) and the
following instructions; and local codes
governing the installation of water heaters
in manufactured homes (mobile homes).

If additional wiring information is desired,
the latest edition of the National Electrical
Code is recommended. It is available from
some local libraries or can be purchased
from the National Fire Protection
Association, Batterymarch Park, Quincy,
MA 02269 as booklet ANSI/NFPA 70.

Location

Locate the water heater in a clean dry area
as near as practical to the area of greatest
heated water demand. Long uninsulated hot
water lines can waste energy and water.

Place the water heater in such a manner
that the thermostat and element access
panels can be removed to permit
inspection and servicing such as removal
of elements or checking controls.

The water heater and water lines should be
protected from freezing temperatures. Do
not install the water heater in outdoor,
unprotected areas.

Make certain the floor underneath the
water heater is strong enough to
sufficiently support the weight of the
water heater once it is filled with water.

CAUTION: The water heater should not
be located in an area where leakage of the
tank or connections will result in damage to
the area adjacent to it or to lower floors of
the structure. Where such areas cannot be
avoided, it is recommended that a suitable
catch pan, adequately drained, be installed
under the water heater.

A—Diameter of water

heater plus 2″ min.

B—Maximum 2″

NOTICE: Auxiliary catch pan MUST conform to local codes.
Catch Pan Kits are available from the store where the waterheater

was purchased, or any water heater distributor.

B

A

To open drain, line
should be at least 3/4″ ID
and pitched for proper
drainage.

Inspect Shipment

Inspect the water heater for possible damage. Check the markings on the rating plate of
the water heater to be certain the power supply corresponds to the water heater
requirements.

5

CAUTION:

DO NOT subject
the water heater to any water
distribution system air pressure
test. The water heater should
either be isolated with valves at
the inlet and outlet water
connections or disconnected
during the test. Failure to properly

Isolate the water heater during an
air pressure test presents a hazard
to life and property. With a water

pressure test the waterheater
need not be isolated.

Installing the water heater.

6

Thermal Expansion

Water Supply Connections

NOTICE: Do not apply heat to
the HOT or COLD water
connections. If sweat
connections are used, sweat
tubing to adapter before fitting
adapter to the water
connections on heater. Any
heat applied to the water
supply fittings will
permanently damage the dip
tube and/or heat traps.

Refer to the illustrations on pages 8 and 9
for suggested typical installations. The
installation of unions or flexible copper
connectors is recommended on the hot and
cold water connections so that the water
heater may be easily disconnected for
servicing if necessary.

The HOT and COLD water connections
are clearly marked and are 3/4″ NPT on
all models. Install a shut-off valve in the
cold water line near the water heater.

CAUTION:

SIDE CONNECT MODELS
are equipped with a special Hot Outlet Tube
Assembly. Do not r otate the Hot Outlet Nipple
when making water connections. The nipple
MUST remain in a position with the indicating
mark facing up.

Determine if a check valve exists in the
inlet water line. It may have been

installed in the cold water line as a
separate back flow preventer, or it may be
part of a pressure reducing valve, water
meter or water softerner. A check valve
located in the cold water inlet line can
cause what is referred to as a “closed
water system”.A cold water inlet line
with no check valve or back flow
prevention device is referred to as an

“open water system”.

As water is heated, it expands in volume
and creates an increase in the pressure
within the water system. This action is
referred to as “thermal expansion”.
In an “open water system”, expanding
water which exceeds the capacity of the
water heater flows back into the city main
where the pressure is easily dissipated.

A “closed water system”, however,
prevents the expanding water from flowing
back into the main supply line, and the
result of “thermal expansion” can create a
rapid and dangerous pressure increase in

the water heater and system piping. This
rapid pressure increase can quickly reach
the safety setting of the relief valve,
causing it to operate during each heating
cycle. Thermal expansion, and the
resulting rapid and repeated expansion and
contraction of components in the water
heater and piping system can cause
premature failure of the relief valve, and
possibly the heater itself. Replacing the
relief valve will not correct the problem.

The suggested method of controlling
thermal expansion is to install an
expansion tank in the cold water line
between the water heater and the check
valve. The expansion tank is designed with
an air cushion built in that compresses as
the system pressure increases, thereby
relieving the over pressure condition and
eliminating the repeated operation of the
relief valve. Other methods of controlling
thermal expansion are also available.
Contact your installing contractor, water
supplier or plumbing inspector for addition
information regarding this subject.

W ARNING: The pressur e
rating of the relief valve must
not exceed 150 PSI, the
maximum working pressure of
the water heater as marked on
the rating plate.

A new combination temperature and pressure relief valve, complying with the Standard for Relief
Valves and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22, is supplied
and must be installed in the opening provided and marked for the purpose on the water heater. No
valve of any type should be installed between the relief valve and the tank. Local codes shall govern the
installation of relief valves.

Relief Valve

The BTUH rating of the relief valve must
not be less than the input rating of the
water heater as indicated on the rating
label located on the front of the heater
(1 watt=3.412 BTUH).

Connect the outlet of the relief valve
to a suitable open drain so that the
discharge water cannot contact live
electrical parts or persons and to eliminate
potential water damage.

Piping used should be of a type approved
for hot water distribution. The discharge
line must be no smaller than the outlet of
the valve and must pitch downward from
the valve to allow complete drainage (by
gravity) of the relief valve and discharge
line. The end of the discharge line should
not be threaded or concealed and should
be protected from freezing. No valve of
any type, restriction or reducer coupling
should be installed in the discharge line.

To Fill the Water Heater

WARNING: The tank must be full of
water before heater is turned on. The water
heater warranty does not cover damage or
failure resulting from operation with an
empty or partially empty tank.

Make certain the drain valve is completely
closed.

Open the shut-off valve in the cold water
supply line.

Open each hot water faucet slowly to

allow the air to vent from the water
heater and piping.

A steady flow of water from the hot water
faucet(s) indicates a full water heater.

7

Condensation

Condensation can form on the tank when
it is first filled with water. Condensation
might also occur with a heavy water draw
and very cold inlet water temperature.

This condition is not unusual, and will
disappear after the water becomes heated.
If, however, the condensation continues,
examine the piping and fittings for
possible leaks.

Additional information on this subject
may be found at www.rheem.com under
“Library”. Scroll down to the Technical
Service Bulletins 1300 Series Section and
choose Bulletin #1303.

8

Installing the water heater.

Typical Side Connect Installation

Anode

To electrical
distribution panel

Electrical junction box

(use only copper conductors)

Temperature & pressure relief

valve

Union

To cold water supply

Relief valve

discharge line.

Directed to under

side of home.

Union

Hot water outlet to fixtures

Jacket access panel

Shut-off valve

Jacket access panel

Auxiliary catch pan

Drain valve

Typical Top Connect Installation

HOT

COL

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F

A

L

V

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Anode

To electrical
distribution panel

Temperature & pressure relief

valve

Electrical junction box

(use only copper conductors)

Relief valve

discharge line.

Directed to under

side of home.

Union

Hot water outlet to fixtures

Heat trap

6″ Min.

Heat trap
6″ Min.

Jacket access panel

Union

Jacket access panel

Shut-off valve

To cold water supply

Auxiliary
catch pan

Drain valve

9

Branch Circuit Sizing and Wire Size Guide

T otal Water Recommended Over Current Protection Copper Wire Size AWG Based
Heater Wattage (fuse or circuit breakeramperage rating) on N.E.C. Table 310-16 (75°C)

120V 208V 240V 120V 208V 240V
1500* 20 15 15 12 14 14
1700 20 15 15 12 14 14
2000 25 15 15 10 14 14
2500 30 15 15 10 14 14
3000 35 20 20 8 12 12
3500 – 25 20 – 10 12
3800 – 25 20 – 10 12
4000 – 25 25 – 10 10
4500 – 30 25 – 10 10
5000 – 30 30 – 10 10
5500 – 35 30 – 8 10
6000 – 40 35 – 8 8
9000 – – 50 – – 8

*Less than 1500 watts may be wired 14 gauge with 15 amp protection. Check Local Electrical Codes, as they will also apply.

NOTICE: This guide recommends minimum branch circuit sizing and wire size based on National Electric Code. Referto
wiring diagrams in this manual for field wiring connections.

CAUTION: The presence of
water in the piping and water
heater does not provide
sufficient conduction for a
ground. Non-metallic piping,
dielectric unions, flexible
connectors etc. can cause the
water heater to be electrically
isolated.

Electrical Connections

A separate branch circuit with copper
conductors, overcurrent protective device
and suitable disconnecting means must be
provided by a qualified electrician.

All wiring must conform to local codes or
latest edition of National Electrical Code
ANSI/NFPA 70.

The water heater is completely wired to
the junction box inside jacket at the top
front of the water heater. An opening for
1/2″ or 3/4″ electrical fitting is provided
for field wiring connections.

The voltage requirements and wattage load
for the water heater are specified on the
rating plate on the front of the water heater.

The branch circuit wiring should include
either:

Metallic conduit or metallic sheathed
cable approved for use as a grounding
conductor and installed with fittings
approved for the purpose.

Non-metallic sheathed cable, metallic
conduit or metallic sheathed cable
not approved for use as a ground
conductor shall include a separate
conductor for grounding. It should be
attached to the ground terminals of
the water heater and the electrical
distribution box.

Water heater junction box.

Ground screw

Junction

box cover

Wire connections

Conduit

connector

WARNING

WARNING

10

Installing the water heater.

For increased energy efficiency, some
water heaters have been supplied with
two 24” sections of pipe insulation.

Please install the insulation, according to
the illustrations above, that best meets
your requirements.

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F

V

A

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V

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COLD

HOT

Typical vertical piping

arrangement

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F

V

A

L

V

E

COL

D

HO

T

Typical horizontal piping

arrangement

Hot and Cold Pipe Insulation Installation

Typical side piping

arrangement

Insulation blankets, available to the
general public, for external use on electric
water heaters are not necessary. The
purpose of an insulation blanket is to
reduce the standby heat loss encountered
with storage tank heaters. This water
heater meets or exceeds the National
Appliance Energy Conservation Act
standards with respect to insulation and
standby loss requirements making an
insulation blanket unnecessary.

The manufacturer’s warranty does not
cover any damage or defect caused by
installation, attachment or use of
any type of energy saving or other
unapproved devices (other than those
authorized by the manufacturer) into, onto
or in conjunction with the water heater.
The use of unauthorized energy saving
devices may shorten the life of the water
heater and may endanger life and property.

The manufacturer disclaims any
responsibility for such loss or injury
resulting from the use of such
unauthorized devices.

CAUTION: If local codes require the
application of an external insulation
blanket to this water heater, pay careful
attention to the following so as not to
restrict the proper function and
operation of the water heater:

z Do not cover the operating or warning

labels attached to the water heater or
attempt to relocate them on the exterior
of insulation blanket.

z Do not apply insulation to the top of the

water heater. this could interfere with
the safe operation of the electrical
junction box.

z Do not cover the jacket access panel(s)

to the thermostat(s) and heating
element(s), or pressure and temperature
relief valve.

z Inspect the insulation blanket frequently.

WARNING: If local
codes require external
application of insulation
blanket kits the
manufacturer’s instructions
included with the kit must
be carefully followed.

Insulation Blankets

Heat Trap

For increased energy efficiency, some
water heaters have been supplied with
factory installed internal or external heat
traps in the hot outlet and cold water inlet
openings.

NOTICE: Do not apply heat to the HOT or
COLD water connections. If sweat
connections are used, sweat tubing to
adapter before fitting adapter to the water
connections on heater. Any heat applied to
the water supply fittings will permanently
damage the dip tube and/or heat traps.

11

For increased energy efficiency, some
water heaters have been supplied with
a 2-3/8” section of pipe insulation.

Please install the insulation, according to
the illustrations above, that best meets
your requirements.

Slip the insulation cover over the T&P
Valve through the center hole and align
the hole in the side with the opening of
the T&P Valve.

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F

V

A

L

V

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C

OLD

HOT

Typical top connection arrangement

Typical side connection arrangement

Relief Valve Insulation Installation

CAUTION: Ensure the
T&P Valve opening is not
obstructed by the insulation.

12

Safety Precautions

Do turn off power to water heater if

it has been subjected to over heating,
fire, flood, physical damage.

Do Not turn on water heater unless it
is filled with water.

Do Not turn on water heater if cold
water supply shut-off valve is closed.

If there is any difficulty in
understanding or following the

Operating Instructions or the
Care and Cleaning section, it is
recommended that a qualified person
or serviceman perform the work.

Operating the water heater.

CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been used for a
long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELYFLAMMABLE!! To dissipate such
gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink
before using any electrical appliance connected to the hot water system. If hydrogen is present, there will be an unusual sound
such as air escaping through the pipe as the water begins to flow. Do not smoke or use an open flame near the faucet at the
time it is open.

CAUTION: The cause
of the high temperature
condition must be investigated
by qualified service technician
and corrective action must be
taken before placing the water
heater in service again.

Safety Controls

The water heater is equipped with a
combination thermostat and temperature
limiting control (ECO) that is located
above the heating element in contact with
the tank surface. If for any reason the water
temperature becomes excessively high, the
temperature limiting control (ECO) breaks
the power circuit to the heating element.
Once the control opens, it must be reset
manually.

To reset the temperature limiting control:

Turn off the power to the water
heater.

Remove the jacket access panel(s)
and insulation.

The thermostat protective cover
should not be removed.

Press the red RESET button.
Replace the insulation and jacket

access panel(s) before turning on the
power to the water heater.

Emergency Instructions

WARNING: If the water heater has been
subjected to flood, fire, or physical damage,
turn off power and water to the water
heater.

Do not operate the water heater again until
it has been thoroughly checked by
qualified service personnel.

13

If adjustment is necessary…

Turn off the power to the water
heater.

Remove the jacket access panel(s)
and insulation exposing the
thermostat(s).

The thermostat protective cover(s)
should not be removed.

Using a small screwdriver, set the
thermostat(s) dial pointer(s) to
the desired temperature.

Replace the insulation and jacket
access panel(s). Turn on the power to
the water heater.

Type 59Tthermostat and
protective cover.

Time/Temperature Relationship in Scalds

Temperature Time To Produce a Serious Burn

120°F More than 5 minutes
125°F 11/2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 11/

2 seconds

155°F About 1 second

Table courtesy of Shriners Burn Institute

DANGER: Hotter water
increases the Potential for Hot
Water SCALDS. Households
with small children, disabled,
or elderly persons may require
a 120°F or lower thermostat
setting to prevent contact with
HOT water.

Water Temperature Setting

The temperature of the water in the water
heater can be regulated by setting the
temperature dial of the adjustable surface
mounted thermostat(s) located behind the
jacket access panel(s).

Dual element heaters have two
thermostats.

Safety and energy conservation are factors
to be considered when selecting the water
temperature setting of the water heater’s
thermostat(s). The lower the temperature
setting, the greater the savings in energy
and operating costs.

To comply with safety regulations the
thermostat(s) are factory set at 120°F or
less where local codes require. This is the
recommended starting point.

Water temperatures above 125°F
can cause severe burns or death from
scalding. Be sure to read and follow the
warnings outlined in this manual and on
the label on the water heater. This label is
located on the water heater near the
thermostat access panel.

Mixing valves are available for reducing
point of use water temperature by mixing
hot and cold water in branch water lines.
Contact a licensed plumber or the local
plumbing authority for further
information.

The chart below may be used as a guide in
determining the proper water temperature
for your home.

Reset button

Thermostat

protective

cover

Thermostat
dial pointer

T

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R

125°F

TURN OFF

POWER
BEFORE

SERVICING

R

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T

90°F150°F

Routine Preventative Maintenance

Properly maintained, your water heater
will provide years of dependable trouble­free service.

It is suggested that a routine preventive
maintenance program be established and
followed by the user.

It is further recommended that a periodic
inspection of the operating controls,
heating element and wiring should be
made by service personnel qualified in
electric appliance repair.

Most electrical appliances, even when
new, make some sound when in operation.
If the hissing or singing sound level
increases excessively, the electric heating
element may require cleaning. Contact a
qualified installer or plumbing contract to
inspect.

At least once a year, lift and release the
lever handle on the temperature pressure
relief valve, located near the top of the
water heater, to make certain the valve
operates freely. Allow several gallons to
flush through the discharge line to an open
drain.

A water heater ’s tank can act as a setting
basin for solids suspended in the water.It
is therefore not uncommon for hard water
deposits to accumulate in the bottom of the
tank. It is suggested that a few quarts of
water be drained from the water heater’s
tank every month to clean the tank of
these deposits.

Rapid closing of faucets or solenoid
valves in automatic water using
appliances can cause a banging noise
heard in a water pipe. Strategically located
risers in the water pipe system or water
hammer arresting devices can be used to
minimize the problem.

The anode rod should be removed from the
water heater’s tank annually for inspection
and replaced when more than 6″ of core
wire is exposed at either end of the rod.

Make sure the cold water supply is turned
off before removing anode rod.

NOTICE: Do not remove the anode rod
from the water heater’s tank, except for
inspection and/or replacement, as operation
with the anode rod removed will shorten the
life of the glass lined tank and will exclude
warranty coverage.

Care and cleaning of the water heater.

Draining the Water Heater

CAUTION: Shut off power to the water

heater before draining water.

DANGER: Before manually operating
the relief valve, make certain no one will be
exposed to the hot water released by the
valve. The water drained from the tank may
be hot enough to present a scald hazard and
should be directed to a suitable drain to
prevent injury or damage.

In order to drain the water heater, turn off
the cold water supply. Open a hot water
faucet or lift the handle on the relief valve
to admit air to the tank.

Attach a garden hose to the drain valve on
the water heater and direct the stream of
water to a drain. Open the valve.

DANGER: Before
manually operating the relief
valve, make certain no one will
be exposed to the danger of
coming in contact with the hot
water released by the valve.
The water may be hot enough
to create a scald hazard. The
water should be released into a
suitable drain to prevent
injury or property damage.

NOTICE: If the temperature
and pressure relief valve on
the hot water heater
discharges periodically, this
may be due to thermal
expansion in a closed water
system. Contact the water
supplier or your plumbing
contractor on how to correct
this. Do not plug the relief
valve outlet.

14

15

Vacation and Extended Shut-Down

If the water heater is to remain idle for an
extended period of time, the power and
water to the appliance should be turned off
to conserve energy and prevent a build-up
of dangerous hydrogen gas.

The water heater and piping should be
drained if they might be subjected to
freezing temperatures.

After a long shut-down period, the water
heater’s operation and controls should be
checked by qualified service personnel.
Make certain the water heater is
completely filled again before placing it
in operation.

NOTICE: Refer to the
Hydrogen Gas Caution in the
Operating Instructions.

Anode Rod

This water heater is equipped with an
anode rod designed to prolong the life of
the glass lined tank. The anode rod is
slowly consumed, thereby eliminating or
minimizing corrosion of the glass lined
tank.

Water sometimes contains a high sulfate
and/or mineral content and together with
cathodic protection process can produce a
hydrogen sulfide, or rotten egg odor in the
heated water. Chlorination of the water
supply should minimize the problem.

NOTICE: Do not remove
the anode rod from the water
heater’s tank, except for
inspection and/or replacement,
as operation with the anode
rod removed will greatly
shorten the life of the glass
lined tank and will exclude
warranty coverage.

Problem Possible Causes What To Do

Rumbling noise Water conditions in your ● Remove and clean the heating elements.

home caused a build up of
scale or mineral deposits
on the heating elements.

Relief valve Pressure build up caused ● This is an unacceptable condition and must be
producing popping by thermal expansion corrected. Contact the water supplier or plumbing
noise or draining in a closed system. contractor on how to correct this. Do not plug the

relief valve outlet.

Rattling noise Internal heat trap ● This is normal for heat trap fittings when in operation
during periods fittings in operation. and does not indicate a need for service.
of water usage

Not enough or Water usage may have ● Wait for the water heater to recover after an abnormal
no hot water exceeded the capacity demand.

of the water heater.
A fuse is blown or a circuit ● Replace fuse or reset circuit breaker.

breaker tripped.
Electric supply may be off. ● Make sure electric supply to water heater and

disconnect switch, if used, are in the ON position.

The thermostat may ● See the Temperature regulation of the water heater
be set set too low. section of this manual.

Leaking or open hot ● Make sure all faucets are closed.
water faucets.

Electric service to your ● Contact the local electric utility.
home may be interrupted.

Improper wiring. ● See the Installing the water heater section of this

manual.

Manual reset limit (ECO) ● See the Temperature regulation of the water heater

section of this manual.

Cold water inlet ● This is normal. The colder inlet water takes longer
temperature may be to heat.
colder during the
winter months.

Water is too hot The thermostat ● See the Temperature regulation of the water heater

is set too high. section of this manual.

CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostats, heating elements or other safety
devices. Refer repairs to qualified service personnel.

16

Before You Call For Service…

Troubleshooting Tips
Save time and money! Review the chart on this
page first and you may not need to call for service.

17

Replacement Parts.

For 20–52 gallon models with single or double elements.

T

UR

N

O

F

F

PO

W

E

R

B

E

F

O

R

E

SE

R

V

IC

IN

G

1

40

1

3

0

1

2

0

11

0

1

0

0

9

0

T

H

E

R

M

- O

-

D

I

S

C

R

E

S

E

T

R

E

S

E

T

1

40

1

3

0

1

2

0

1

1

0

1

0

0

9

0

T

H

E

R M

-

O

-

D

I S

C

T

U

R

N

O

F

F

P

O

W

E

R

B

E

F

O

R

E

S

E

R

V

IC

IN

G

Instructions For Placing a Parts Order

Address parts orders to the distributor or
store where the heater was purchased.

All parts orders should include:

The model and serial number of the
water heater from the rating plate.

Specify voltage and wattage as
marked on the rating plate.

Part description (as noted below) and
number of parts desired.

CAUTION: For your safety DO NOT
attempt repair of electrical wiring,
thermostat(s), heating elements or other
operating controls. Refer repairs to qualified
service personnel.

Relief valve

Junction box cover

Anode rod

Hot outlet heat tube

(on side connect models

only)

Jacket access cover

*These parts are supplied only on

double element models

Jacket access cover
Thermostat bracket

Cavity insulation

Upper thermostat*

Plate cover

Relief valve

Hot outlet heat trap

or dip cup insert

(on top connect models only)

Top Connect Models

(see illustration below for other parts)

Dip tube gasket
(on top connect

models only)

Dip tube (on top connect models only)

Dip tube gasket
(on top connect models only)

Shroud

Drain valve

Cold inlet nipple

(on side connect models

only)

Anode rod

Junction box cover

Plate cover

Heating element gasket*

Upper thermostat protective cover*

Lower thermostat

Lower thermostat protective cover

Cavity insulation

Heating element*

Thermostat bracket*

Heating element gasket

Heating element

Some models may have

been supplied with
External heat traps

in lieu of Internal heat traps

18

Cavity Insert Instructions

The following instructions are intended for

qualified service personnel ONLY, and should only

be done when necessary.

In order to replace the thermostat or heating element,
remove the cavity insert crossbar by following the
instructions below:

Turn off the power to the water heater.
Remove the jacket access panel(s) and insulation.
Rotate the crossbar up and down until it breaks away

from the remainder of the cavity insert.
(See illustration to the left)

Discard the crossbar. It cannot and need not be

replaced.
Replace the thermostat and/or element as necessary.
Replace the insulation and jacket access panel(s)

before turning on the power to the water heater.

NOTICE: The cavity insert crossbar is necessary for the
manufacturing process only. The removal of the
crossbar will not interfere with the operation of the
water heater.

19

IF YOU NEED SERVICE

1. Should you have any questions about your new water heater, or if it requires
adjustment, repair, or routine maintenance, it is suggested that you first contact
your installer, plumbing contractor or previously agreed upon service agency. In
the event the firm has moved, or is unavailable, refer to the telephone directory,
commercial listings or local utility for qualified service assistance.

2. Should your problem not be solved to your complete satisfaction, you should
then contact the Manufacturer’s National Service Department at the following
address:

2600 Gunter Park Drive
Montgomery, Alabama 36109-1413
Phone: [phone].

When contacting the manufacturer, the following information will be requested:

a. Model and serial number of the water heater as shown on the rating plate attached

to the jacket of the heater.

b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed service on

the water heater.

d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your problem.

20

Wiring Diagrams — Therm-O-Disc Thermostats (Type 59T)

DOUBLE ELEMENT

FIG. A-1

G

H

BLACK

1
2
1

2

BLACK

SINGLE ELEMENT

L1

L2

G

*

BLAC

RE

1 3

4

2
1

2

BLAC

SINGLE ELEMENT

BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION PANEL

N

BOX

JUNCTION

THERMOSTAT
& HIGH TEMP.

LIMIT (ECO)

WHITE

HEATING

ELEMENT

120 V ONLY

BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION

N

JUNCTIO

THERMOST

AT

& HIGH

RE

HEATIN

G

DOUBLE ELEMENT

SIMULTANEOUS OPERATION

BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION PANEL

G

L1

L2

*

BLACK

(10 GA)

RED

(10 GA)

1 3

4

2
1

2

YELLOW

UPPER

LOWER

HEATING

ELEMENT

BLACK (10 GA)

THERMOSTAT
& HIGH TEMP

LIMIT (ECO)

1 3
2

4

1

2

BLACK

LOWER
HEATING
ELEMENT

SIMULTANEOUS OPERATION

WITH 4 WIRE OUTLET

TO SECOND POWER SOURCE,
"OFF PEAK" METER, OR TIMER

BRANCH CIRCUIT

DISTRIBUTION PANEL

TM2

BLUE

JUNCTION BOX

UPPER THERMOSTAT

RED (10 GA)

RED

& HIGH TEMP. LIMIT (ECO)

BLACK (10 GA)

BLACK

LOWER
HEATING
ELEMENT

(10 GA)

YELLOW

YELLOW

LOWER
THERMOSTAT
& HIGH TEMP

LIMIT (ECO)

TO ELECTRICAL

L1

G

*

1 3
2
1

2

1 3
2
1

2

L2

4

4

BLUE

(10 GA)

UPPER
HEATING
ELEMENT

BLUE

TM1

RED (10 GA)

RED

DOUBLE ELEMENT

NON-SIMULTANEOUS

L1

BLACK

JUNCTION BOX

1 3
2

1

& HIGH TEMP. LIMIT (ECO)

YELLOW

UPPER
HEATING
ELEMENT

2

UPPER THERMOSTAT

1

2

BLACK

LOWER
HEATING
ELEMENT

G

L2

*

4

4

BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION PANEL

BOX

JUNCTION

RED

UPPER THERMOSTAT

& HIGH TEMP.

LIMIT (ECO)

BLUE

BLACK

LOWER

THERMOSTAT

RED

FIG. A-2 FIG. B FIG. C FIG. D FIG. E FIG. F

Grounding conductor may be required.

*

Refer to Wiring Section of Manual

!

This water heater is factory equipped for two (2) wire connection to
electrical power. For use with "off-peak" meter (timer) remove wire
nut from red and black leads and connect to "off-peak" meter (timer).

DOUBLE ELEMENT

NON-SIMULTANEOUS

WITH 4 WIRE OUTLET

BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION PANEL

L1

L2

G

*

BOX

JUNCTION

YELLOW

1 3
2
1

BLUE

4
4

2

YELLOW

UPPER

UPPER THERMOSTAT

HEATING

ELEMENT

& HIGH TEMP. LIMIT

1

2

BLACK

LOWER
HEATING
ELEMENT

(ECO)

LOWER

THERMOSTAT

!

TM2

TM 1

TM 2

BLACK

RED

BLUE

BLACK

BLACK

BLUE

BLACK

LOWER

HEATING

ELEMENT

DOUBLE ELEMENT
NON-SIMULTANEOUS
WITH 3 WIRE OUTLET

CONNECTOR TO "OFF PEAK"
METER (TIMER)

YELLOW

BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION PANEL

L1

L2

G

*

BLUE

BOX

JUNCTION

1 3

4

2
1

4

2

YELLOW

LOWER
THERMOSTAT
& HIGH TEMP

LIMIT (ECO)

UPPER
HEATING
ELEMENT

BLUE

1
2
1

2

(ECO)

& HIGH TEMP. LIMIT

UPPER THERMOSTAT

RED