Rheem 613050, 613315, 616315, 610340 Service Instructions Manual

Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

Rheem Australia Pty Ltd Document control header

Title: - Service Instructions for Rheem Heavy Duty Electric Water Heaters Document Number: - TM014

Revision Details of change D.O.I.

A

Service Instructions issued for Rheem Heavy Duty Electric
Models

07/02

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

1

RHEEM AUSTRALIA PTY LTD

SERVICE INSTRUCTIONS

TM014

HEAVY DUTY

ELECTRIC WATER HEATERS

MODELS

613050
613315
616315

610340 – Storage Tank

Rheem Australia Pty Ltd ABN 21 098 823 511
Revision: A Published: July 2002

ELECTRIC

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

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SAFETY WARNING

The purpose of this Service Manual is to provide sufficient information to allow a person with the skills as
required by the controlling Regulatory Authorities to carry out effective repairs to a Rheem Heavy Duty Electric
Water Heater in the minimum of time.

Safety precautions or areas where extra care should be observed when conducting tests outlined in this
manual are indicated by print in bold italics and/or a warning symbol. Take care to observe the recommended
procedure.

Certain diagnostic procedures outlined in these service instructions require “live” testing to
be conducted. Personal Protective Equipment (PPE) should be worn when conducting these
tests to prevent the risk of electric shock.
WARNING: Voltages up to 415 volts AC may be present (Refer to the Rheem Safety

Procedure on electrical testing)

INTRODUCTION

The information provided in these instructions is based on the water heater being installed in accordance with
the Installation Instructions provided with each water heater.

Should you require further technical advice on a Rheem Heavy Duty Electric Water Heater, contact your
nearest Rheem Service Department where all genuine replacement parts are also available.

CONTENTS

Page

Safety Warning

2

Model Identification

3

Specifications

3

Operation

3

Components And Their Function

4

Preventative Maintenance

4

Wiring Diagrams

5 - 6

Common Faults

7 - 8

Manifolding

8 - 9

Fault Finding

10 - 18

Component Tests

13 - 14

Electrical Insulation Tests

18

Component Replacement Procedures

19 - 21

Exploded View - Three Element

22

Exploded View - Six Element

23

Exploded View – Storage Tank

24

Replacement Parts List

25

Warranty Statement

26

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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HEATER MODEL IDENTIFICATION

All identification numbers are designed to convey detailed information about the water heater to which it is
attached. The model number consists of 8 digits.

6 1 6 315 0 8
6 – Heavy Duty

1 – MEPS Compliant
0 – No Heating Units

3 – Three Heating Units
6 – Six Heating Units

Rated Capacity in Litres
No Reference – System Requirement

0 – Element Not fitted
7 – 3600w
8 – 4800w
9 – 6000w

Note: Model number, serial number and date of manufacture should be quoted in all correspondence.

SPECIFICATIONS

Model

Maximum Inlet
Pressure (kPa)

Water Connections

Series Capacity

Rated

Capacity

(Litres)

T & PR

Valve

Rating

(kPa)

With ECV

Without

ECV

T/stat

Setting

(ºC)

Inlet

Outlet

T&PR

T/stat

Type

Anode

Length

(mm)

613 060 50 1000 680 800 75 RP1¼/32 RP¾/20 485

613
616

340 315 1000 680 800 75 RP1¼/32 RP¾/20

Tradesperson

Adjustable

1400

HEAVY DUTY

610 340 340 1000 680 800 N/A RP1¼/32 RP¾/20 N/A 1400

OPERATION

The 613 and 616 series heavy duty electric water heaters are designed for connection to a 3 phase AC supply
incorporating a neutral.

On 3 element models the wiring is configured for one element and thermostat combination to be supplied
between each active conductor (phase) and neutral. On six element models the wiring is configured for two
element and thermostat combinations to be supplied between each active conductor (phase) and neutral.

Water temperature is maintained via the thermostat switching the active conductor to an electric immersion
element. The thermostat and corresponding element are mounted at intervals up the side of the cylinder.

As the water temperature within the cylinder falls the thermostat contacts close suppling power to the element.
Each element is switched on sequentially from the bottom up, as cold water enters the cylinder.

Once the water temperature reaches the set point of the thermostat, the contacts open cutting power to the
corresponding element.

A double pole “manual reset” over temperature cut out is incorporated into each thermostat to provide
additional protection in the event the controlling thermostat contacts fail. The ECO contacts open between
87ºC and 93ºC.

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

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COMPONENTS AND THEIR FUNCTION

Temperature and Pressure Relief Valve

A valve designed to provide automatic relief by discharging water in case of excessive temperature, pressure
or both.

Never fit a T&PR Valve with a pressure rating greater than that indicated on the product-rating
label.

Pressure Limiting Valve (P.L.V.)

A valve that controls its outlet pressure to a predetermined limit.

Outlet Delivery Tube (Dip Tube)

A plastic tube installed in the hot water outlet of the water heater cylinder to conduct water from the highest
point to the outlet connection. It also acts as a fitting liner.

Diffuser

A plastic device installed in the cold water inlet of the water heater cylinder to assist with stratification. It also
acts as a fitting liner.

Fitting Liner

A plastic tube installed in the cold-water inlet of the water heater to provide protection against corrosion
through the life of the water heater.

Anode (Sacrificial)

A metal alloy electrode installed in the water heater cylinder that by galvanic action protects the cylinder from
corrosion.

Thermostat

A device, responsive to temperature, which controls the supply of electrical energy to the element to maintain
the stored water at the required temperature.

Over Temperature Energy Cutout (E.C.O.)

A temperature-sensing device in combination with the thermostat that automatically cuts off the supply of
electrical energy to prevent excessive water temperature occurring. This device will not reset automatically
but may be manually reset once temperatures have fallen to a safe level. DETERMINE CAUSE OF

OPERATION.
Heating Unit (Element)

A tubular device containing an electric resistance element that converts electrical energy to heat. Standard
ratings are 3.6, 4.8 and 6.0kW

PREVENTATIVE MAINTENANCE

It is suggested for peak performance that the water heater be serviced annually.

1. Check for disc harge from the T&PR valve. When the elements are operating a small discharge of water

may be evident. Operate the valve -easing lever to ensure the valve opens and resets properly. Always
open and close the valve gently. The T& PR valve should be replaced at 5 yearly intervals.

2. Check for leaks at all cylinder fittings.

3. Check for signs of excessive corrosion on the water heater jacket.

4. Isolate power to the water heater and check all electrical connections for signs of overheating due to poor

connection.

5. Conduct an electrical insulation test on the water heater. (Refer to page 18)

6. Check for sludge build up and if necessary drain and flush tank.

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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WIRING DIAGRAMS

THREE ELEMENT MODELS

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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WIRING DIAGRAMS

SIX ELEMENT MODELS

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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COMMON FAULTS

When a complaint is lodged about the performance of a hot water system there are a number of causes that
should be checked and eliminated. In an attempt to pinpoint the most likely cause it is important to discus s
with the customer their reasons for the complaint, the duration of the problem, any change in circumstances or
usage and recent weather conditions. This information in conjunction with the following listed common
complaints will assist you in locating the most likely cause. All procedures assume there is water flowing
through the water heater.

Excessive hot water usage

The complaints of insufficient hot water and no hot water can on many occasions be attributed to hot water
usage exceeding the capacity of the water heater to provide hot water.
When first attending a call of this nature it is essential to establish the probable hot water usage by querying
the usage habits of the household and compare this with the potential delivery of the model water heater
installed. It can then be established if the usage is within or outside the capacity of the model. The areas to
look at for excessive usage are:

1. Automatic washing machines.

2. Showers exceeding 12 litres/minute for mixed water and 5 minutes in duration.

3. Two or more showers operating at the same time.

4. Change of occupancy or number of persons increased.

5. High water pressure area. (Excessive pressure relief valve discharge)

6. Plumbing leaks

7. Thermostat temperature setting

8. Crossed connection

Discoloured water

This may be the result of discoloured water entering from the cold water mains. Check if the cold water is also
discoloured.

Water hammer
A water heater will not cause water hammer, however valves associated with the water heater may be the

source of the problem i.e. cold-water stopcock, non-return valve or relief valve.
Most water hammer problems are associated with plumbing, hot and cold or appliances i.e. solenoid valves,

ballcocks, loose pipes, sharp angles in pipe work, faulty or worn valve parts, loose tap washers or
neighbouring equipment.

High water pressure areas will have more complaints of this nature and the use of a pressure -limiting valve
(PLV) to reduce the household cold-water pressure will usually solve most problems.

Hot water plumbing leaks

If hot water has not been used for a period of time, feeling the temperature of the hot water line may give an
indication of water flow if the pipe is warm. The method of checking for plumbing leaks is:

1. Turn off the stopcock on the cold water supply to the water heater.

2. Open a hot tap to ensure the flow of water stops. This will confirm the stopcock is operating correctly.

3. Turn off the hot tap.

4. Turn on the stopcock to make up the water pressure in the cylinder, and then turn the stopcock off again.

5. Wait approximately 5 minutes then do either of the following:
a. With your ear close to the stopcock turn it on slightly and listen for any water passing. If there are no

leaks, water should not pass.

b. Open a hot tap while listening for any pressure releas e. If there is a pressure release there will be no

leaks in the plumbing system.

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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COMMON FAULTS

Mixing or crossed connections

If an automatic dishwasher, washing machine, flick mixer tap, tempering valve or thermostatic mixing valve is
installed there is always the possibility that the cold water could mix with the hot water through a faulty or
incorrectly installed valve. This is referred to as a cross connection. The complaints of insufficient hot water,
water too cold or excessive discharge from the pressure relief valve may be attributed to a cross connection.
The method of checking for a cross connection is:

1. Turn off the stopcock on the cold water supply to the water heater.

2. Open a hot tap. If water flow is persistent and cold a cross connection exists.

Manifolding

Very often complaints surrounding insufficient hot water in commercial installations can be attributed to poor
manifolding. In order for the water heaters to operate simultaneously the water flow through all the tanks must
be the same to ensure the temperature drop is equal across the tanks. In a worst-case scenario it is possible
for 2 or 3 of the water heaters in a bank to almost never operate. This results in an overall loss of heat input to
the water moving through the building and can be confused as the installation being undersized or a
malfunction of the water heaters. The principle of Equa-Flow is to ensure the demand on each water heater in
the bank is the same as any other. To achieve this, the following are necessary:

1. The cold water manifold must be designed to balance the flow to each unit i.e. each branch line must be
the same diameter and length and be fitted with identical ball or gate valves.

2. The hot water manifold must be designed to balance the flow from each unit i.e.

each branch line must

be the same diameter and length and be fitted with identical ball or gate valves.

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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COMMON FAULTS

Manifolding

3. All the water heaters must be of the same size and capacity.

4. The first heater supplied from the cold (inlet) manifold must be the last heater supplying the hot (outlet)
manifold (see examples below).

In Line Manifold

Back to Back Manifold Angle Manifold

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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FAULT FINDING

Is

the complaint

for no hot

water?

Fault Diagnosis

YES

1

Is

the complaint

for insufficient hot

water?

NO

2YES

Is

the complaint

for leaking water

heater?

NO

3YES

Is

the complaint

for water too

hot ?

NO

4

YES

5

NO

Noisy water heater

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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FAULT FINDING

1

No hot water

Is

240/415 volts

present at the terminal

block?

Warning: Terminals may be live,
Personal Protective Equipment
should be worn.

Test 1 & Test 2

Isolate power and

continue with diagnosis

procedure

YES

2

Restore power and

advise customer

Is

the isolating switch

turned off?

YES

Is the

fuse(s) blown at the

switchboard?

NO

Possible fault in building

electrical wiring, continue

with diagnosis to confirm

water heater is operational

NO

Is the

reading below 1

mega-ohm?

6

YES

NO

Using the procedure on

page 18 conduct an

electrical insulation test

YES

Test 3, 4 and 5

NO

Has

the heater

been connected

incorrectly?

i.e. Active connected to Neutral terminal

Test 1

YES

NO

Isolate power and reconnect correctly.

Follow flow chart 2 to diagnose any

damaged components

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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FAULT FINDING

With multi-element water heaters very often more than one fault may have occurred before the user feels the
effect. When servicing a multi-element water heater each thermostat - element combination should be
checked to ensure correct operation. In manifolded installations a complaint for insufficient hot water may be
due to faults in more than 1 heater or may be a result of poor manifolding.

2

Insufficient Hot Water

Are

the thermostat

contacts

closed ?

Test 7

Is

the temperature

at the T&PR valve at

least 6 degrees lower than

the thermostat

setting?

NO

Slide the thermostat out from under the

retaining clamp and allow base to cool

NO

YES

Replace thermostat

YES

Did

the thermostat

contacts

close?

Test 7

Replace thermostatNO

Does

the element

have the correct

resistance?

YES

Are

the thermostat

ECO contacts

closed ?

Test 6

Install the element

correctly and reset the

ECO

YES

Test 8

Replace element

NO

Water heater

electrically ok.

Refer to manifolding

section

Is

the element

installed in the correct

orientation?

NO NO

Replace thermostatYES

Note: Depending on the stratification some
thermostats may be open and some closed.
Ensure the next step is followed to correctly
diagnose a faulty thermostat.

Is

more than

1 water heater

installed?

NO

YES

2

Repeat diagnoses
for each water heater

Repeat diagnoses for each

thermostat element

combination

YES

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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COMPONENT TESTING

Warning – “Live” equipment

Personal Protective Equipment should be worn when conducting these tests.

TEST 1 – 3 Element Models TEST 1 – 6 Element Models

Using a multimeter on the AC voltage scale, measure between each active and neutral on the terminal

block. Normal voltage is 240 volts

Warning – “Live” equipment

Personal Protective Equipment should be worn when conducting these tests.

TEST 2 – 3 Element Models TEST 2 – 6 Element Models

Using a multimeter on the AC voltage scale, measure between each active on the terminal block.

Normal voltage is 415 volts when connected to a 3-phase supply.

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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COMPONENT TESTING

Warning: Ensure power is isolated before conducting these tests

TEST 6 TEST 7

Using a multimeter on the x1 resistance scale,
measure between terminals 3L and 4L on the
thermostat. The reading should be less than 1 ohm

Using a multimeter on the x1 resistance scale,
measure between terminals 1L and 2T on the
thermostat. The reading should be less than 1 ohm.

Warning: Ensure power is isolated before conducting these tests

TEST 8 TEST 9

Using a multimeter on the x1 resistance scale,
measure between terminals 2T and 4L of the
thermostat. Normal resistance for the heating unit is:

3.6kW: 15 - 17 ohms

4.8kW: 11 - 13 ohms

6.0kW: 9 – 11 ohms

Using a megger on the 500V DC setting, measure
between each element wire and earth.

The resistance should be greater than 1 mega ohm

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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FAULT FINDING

Leaking Water Heater

3

Is

the leak

from or near the

top?

Is the

leak from the

anode?

Remove anode and

reseal with thread tape

Remove anode

cap

YES

Is

the leak from

the anode cylinder

fitting?

Replace water heater

Is

the leak from

the T & PR

valve?

Remove the

T & PR valve and

reseal with thread

tape

NO

Check for hot spots on

the jacket. If any are

detected conduct a

pressure test.

Replace water heater if

pressure will not hold

Is the

leak from the

electrical access

cover?

NO

Is

the leak from

the element barrel

fitting?

YES

Remove element and

replace gasket

NO

YES YES

NO

Is

the leak from

the T & PR cylinder

fitting?

YES

NO

YES

YES

NO

NO

Is

the leak from

the outlet cylinder

fitting?

Is

the leak from

the inlet cylinder

fitting?

NO NO

YES

YES

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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FAULT FINDING

Water too hot

4

Does

the water

temperature at

the T&PR valve correspond

with or near the

thermostat

setting?

Explain to customer the reasons for
storing water hotter than they may desire
i.e.
(A) When mixed with cold water more hot
water delivery is possible.
(B) Prohibit bacteria growth

Tempering limiting devices should be
suggested as a solution

YES

Is

the thermostat

in good contact with the

cylinder?

Are

the thermostat

contacts

closed?

NO

Is

the element

installed in the correct

orientation?

Refit element correctly

NO

Replace thermostat

YES

Remove the thermostat and clean

any scale from the cylinder wall.

Re-tension bracket and refit

thermostat

NO

YES

YES

Replace thermostat

Are

the thermostat

ECO contacts

closed?

YES

Reset the ECO

NO

NO

Test 6

Test 7

Repeat test for each thermostat

and element combination

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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FAULT FINDING

Noisy Water Heater

5

Is

the noise water

hammer?

Refer to water hammer causes on page
7, common complaints

Is the

noise only

evident when water

is flowing through

the water

heater?

NO

Check all other appliances that can
generate noise i.e. washing machine,
dishwasher, ball cocks etc.

Is

the water

pressure more than 80%

of the T & PR valve

rating?

YES

Check for a faulty stop cock, non-return
valve or T&PR valve

NO

Check for restrictions in pipe work,
faulty valves, loose plumbing or other
appliances i.e washing machine or
dishwasher.
Fit 600kPa pressure limiting valve

YES

Is

the noise

only evident during

the heating

cycle?

Check for:
(A) Mineral build up on the element
(B) Mineral or sludge build up in the
cylinder
(C) Normal noises associated with
heating water

YESNO

YES

NO

Is

the noise

a metallic popping

sound?

Cylinder contracting due to pressure
release when hot tap opened. This can
also be accompanied by a creaking or
cracking sound from the insulation.
This noise is normal operation

YES

NO

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
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FAULT FINDING

Electrical Insulation Test

Disconnect the leads to the element

from the thermostat and megger

between each element lead and earth

Is the

reading below 1

mega-ohm?

Replace elementYES

Rewire fuse if necessary

Is the

reading below 1

mega-ohm?

Replace thermostatYES

Rewire fuse if necessary

Disconnect remaining leads from the

thermostat and megger between each

terminal on the thermostat and earth

NO

Check for pinched or

damaged wiring

touching the water

heater chassis

NO

6

Test 9

ELECTRICAL INSULATION TESTING

There are three basic test procedures that should be carried out when the operation and function of a water
heater’s electrical system is in doubt.

Personal Protective Equipment should be worn when conducting step 1 of this procedure to
reduce the risk of electric shock. Refer to Rheem safety procedure on electrical testing.

Test No.3
Insulation resistance of the water heater Neutral Circuit. (Reading not to be below 1 mega -ohm).

1. Isolate power to the water heater at the isolation switch. Confirm with multi -meter across each
Active and Neutral at the terminal block that voltage is not present.

2. Once satisfied, disconnect the active and neutral wires from the water heater terminal bloc k.

3. Connect megger leads to the neutral of the water heater wiring and earth.

4. Operate megger. A reading above 1 mega-ohm should be obtained.

5. If a reading below 1 mega-ohm is indicated, all component parts will need to be individually tested to
locate the fault. Refer to flow diagram 6.

Test No.4
Insulation resistance of the water heater Active Circuit. (Reading not to be below 1 mega-ohm).

6. Connect megger leads to the active of the water heater wiring and earth.

7. Operate megger. A reading above 1 mega-ohm should be obtained.

8. If a reading below 1 mega-ohm is indicated, all component parts will need to be individually tested to
locate the fault. Refer to flow diagram 6.

Test No.5
“Continuity” of water heater electrical circuit.

9. Set megger to resistance scale or multimeter to x1 resistance scale.

10. The reading should correspond with resistances indicated in test 8, page 14. If the reading varies by more
than 2 ohms, all electrical component parts will need to be individually tested to locate the fault.

11. Reconnect active cables to ”A” terminal and neutral cable to “N” terminal at heater terminal block.

12. Replace fuse. Note: If continuing with flow chart 2 of diagnostic procedure do not restore power.

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COMPONENT REPLACEMENT

DRAINING THE WATER HEATER (PROCEDURE 1)

Elevated temperatures may be present during the draining process. Personal Protective
Equipment should be worn to prevent the risk of scalding.

Personal Protective Equipment should be worn when conducting step 3 of this procedure to
reduce the risk of el ectric shock. Refer to Rheem Safety Procedure on electrical testing.

1. Isolate the power and water supplies to the water heater.

2. Relieve pressure from the water heater through the T & PR valve or a hot tap.

3. Remove the access cover and confirm with a multi-meter between each Active and Neutral at the

terminal block that voltage is not present.

4. Disconnect the cold water supply pipe

5. Fit a drain hose to the cold -water connection and run the other end to a drain or safe location.

6. Open the temperature and pressure relief valve to allow air into the system.

TEMPERATURE AND PRESSURE RELIEF VALVE (PROCEDURE 2)

Never fit a T&PR valve with a rating higher than that indicated on the water heater rating plate.
Do not use reconditioned T&PR valves.

1. Isolate the power and water supplies to the water heater.

2. Relieve pressure from the water heater through the T & PR valve or a hot tap.

3. Remove the drain line from the T&PR valve.

4. Unscrew the T&PR valve and remove.

A quantity of hot water will discharge from the tank during this process. Personal Protective
Equipment should be worn to prevent scalds or burns.

5. Confirm the replacement T&PR valve is the correct rating and refit using thread tape.

6. Refit the drain line.

7. Close the hot tap and restore water supply.

8. Check T&PR valve thread for leaks.

9. Operate the T&PR valve lever to reset relief drain.

10. Purge air from the system through hot taps.

11. Restore the power supply to the water heater.

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COMPONENT REPLACEMENT

THERMOSTAT (PROCEDURE 3)

Personal Protective Equipment should be worn when conducting step 2 of this procedure to
reduce the risk of electric shock. Refer to Rheem Safety Procedure on electrical testing.

1. Isolate the power to the water heater and remove access cover.

2. Confirm with multi -meter between each Active and Neutral at the terminal block that voltage is not

present.

3. Remove the thermostat protective cover and disconnect the wiring from the thermostat.

4. Slide the thermostat out from under the retaining clamp. Note the current temperature selected.

5. Remove any scale from the cylinder surface

6. Slide the replacement thermostat under the clamp and set temperature to that noted in step 4. Reconnect
the wiring as per the circuit diagram (3 element models refer to page 5. 6 element models refer to page 6.)

7. Check water heater internal wiring insulation for cracking.

8. Conduct an electrical insulation test. Refer to page 18.

9. Refit the thermostat protective cover and the access cover.

10. Restore the power supply.

DIP TUBE (PROCEDURE 4)

1. Isolate the power and water supplies to the water heater.

2. Relieve pressure from the water heater through the T & PR valve or a hot tap.

3. Disconnect the hot water line from the outlet of the water heater.

A quantity of hot water will discharge from the outlet during this process. Personal Protective
Equipment should be worn to prevent scalds or burns.

4. Using a flat blade screwdriver gently split the outer rim at the top and bottom of the dip tube face and prise
the dip tube out of the cylinder fitting.

5. Fit the replacement dip tube into the cylinder fitting ensuring the flat lines up with the fitting (dip tube facing
up) and gently drive the dip tube into the fitting a short distance.

6. Reconnect the plumbing, this will push the dip tube into the correct location.

7. Restore the water supply and purge air from the system through hot taps.

8. Restore the power supply.

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COMPONENT REPLACEMENT

ANODE (PROCEDURE 5)

Elevated temperatures may be present during anode removal process. Personal Protective
Equipment should be worn to prevent the risk of scalding.

1. Isolate the power and water supplies to the water heater.

2. Relieve pressure from the water heater through the T & PR valve or a hot tap.

3. Remove the anode cap.

4. Using a 27mm tube or socket spanner remove the anode.

5. Apply thread seal tape to replacement anode, refit and tighten. Note: It may be necessary to cut the anode

to length prior to fitting. Refer to page 3 for the correct anode length.

6. Restore water supply and check for leaks.

7. Refit the anode cap.

8. Purge air from the system through hot taps and restore the power supply to the water heater.

ELEMENT (PROCEDURE 6)

Elevated temperatures may be present during element removal process. Personal Protective
Equipment should be worn to prevent the risk of scalding.

Personal Protective Equipment should be worn when conducting step 2 of this procedure to
reduce the risk of electric shock. Refer to Rheem Safety Procedure on electrical testing.

Where a fault or leak is traced to the element, the water heater should be drained to prevent damage to
flooring or floor coverings by accidental flooding.

1. Isolate power and water supplies and remove the access cover.

2. Confirm with a multi -meter between each Active and Neutral at the terminal block that voltage is

not present.

3. Relieve pressure from water heater through the T & PR valve or a hot tap.

4. Drain the water heater. Refer to procedure 1 on page 19.

5. When the water heater is drained, undo the four element screws, removing thermostat clamp first.

6. Withdraw heating unit. Care must be taken to ens ure the loop of the heating unit does not catch in the

cylinder opening and open out inside the cylinder.

NOTE: Do not “cut off” the heating unit and leave a portion inside the cylinder

7. Clean around cylinder fitting, fit gasket to new element and slide heating unit into cylinder taking care that
it is in the correct orientation. See heating unit plate for directions.

8. Replace screws and thermostat clamp and tighten.

9. Restore cold water supply and fill the storage tank by gently lifting the easing lever on the T & PR valve
until water runs from the drain.

10. Check for water leaks around the element flange.

11. Conduct an electrical insulation test. (Refer to page 18)

12. Replace access cover securely and restore electrical supply.

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

22

EXPLODED VIEW – THREE ELEMENT MODELS

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

23

EXPLODED VIEW – SIX ELEMENT MODELS

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

24

EXPLODED VIEW – STORAGE CYLINDER

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

25

REPLACEMENT PARTS LIST

Item

Description 613050 613315 616315 610340

1 Fitting Liner – Inlet 229450 229455 229455 229455
2 Pipe Seal – Inlet/Outlet 221406-1 221406-1 221406-1 221406-1
3 Access Cover 103411-1 103511-1 103512-1 100766-1
4 Adaptor Flange and Pipe NF NF NF 299504
5 Element Screw 051404 051404 051404 051404
6 Element Blanking Plate NF NF NF 051005

Element (Incoloy)* - 3.6kW 050254 050254 050254 NF
Element (Incoloy)* - 4.8kW 050255 050255 050255 NF

7

Element (Incoloy)* - 6.0kW 050256 050256 050256 NF
8 Thermostat Clamp 102501 102501 102501 NF
9 Element Gasket 050704 050704 050704 050704

10 Thermostat 051314 051334 051334 NF
11 Terminal Block 051510 051510 051706 NF
12 Jacket Bottom 100526-1 100642-1 100642-1 100642-1
13 T & PR Valve (H.T.E 1000kPa) 220604 220604 220604 220604
14 Fitting Liner – T & PR 229460 229460 229460 229460
15 Pipe Seal – T & PR 221392-1 221404-1 221404-1 221404-1
16 Jacket Top 100622-1 100647-1 100647-1 100647-1

Anode – Black 222023 222021 222021 221915

Anode – Blue 222033 222031 222031 221925

17

Anode – Green 222037 222035 222035 222015

18 Anode Cover 221720-1 221720-1 221720-1 221720-1
19 Name Band 120493 120492 120492 120491
20 Dip Tube (Outlet) 220510 220511 220511 220511

* Mandatory on all heavy duty models

TM014 Rheem Heavy Duty Electric Service Instructions REV: A
Date of Issue: 10/7/2002

26

RHEEM ELECTRIC WATER HEATER WARRANTY - (AUSTRALIA ONLY)

Rheem Australia will:
a) Repair or, if necessary replace any Rheem water heater; or
b) Replace any component (or, if necessary, arrange the installation of a new water heater),

which falls within the Warranty Periods specified below, in accordance with and subject to the following table, conditions and
exclusions.

Installation Models Period Warranty

Component and cylinder warranty (from date of installation)

All installations All models 12 months

New component or water heater free of

charge,

including labour**

Inner cylinder warranty (from date of installation)

Years 2 and 3 New water heater free of charge, including labour**

Rheemglas

Years 4 and 5

New water heater free of charge with installation and
labour costs being the responsibility of the owner.

Years 2 - 5 New water heater free of charge, including labour**

Water heater installed in “a single-

family

domestic premises with a thermostat

setting below 76ºC”

Optima and

Heavy Duty

Years 6 - 10

New water heater free of charge with installation and
labour costs being the responsibility of the owner

Rheemglas Years 2 and 3

Water heater installed in any other than

“a single-

family domestic premises with

a thermostat setting below 76ºC”

Optima and

Heavy Duty

Years 2 - 5

New water heater free of charge with installation and
labour costs being the responsibility of the owner

Notes:

** Refer to item 4 of warranty conditions.
Rheem Australia reserves the right to transfer fully functional components from the defective water hea ter to the replacement water heater if required.

WARRANTY CONDITIONS

1. This warranty is applicable only to Rheem water heaters manufactured
from 1st January 2001.

2. The water heater must be installed in accordance with the Rheem water
heater installation instructions, supplied with the water heater, and in
accordance with all relevant statutory and local requirements of the State in
which the water heater is to be installed.

3. Where a failed component or water heater is replaced under Warranty, the
balance of the original period will remain effective. The replaced part or
water heater does not carry a new warranty.

4. Where the water heater is installed outside the boundaries of a
metropolitan area as defined by Southcorp or further than 25 km from a
regional Southcorp Water Heaters Australia branch office, or an

Accredited Service Agent, the cost of transport, insurance and travelling
costs between the nearest Southcorp Water Heaters Australia Accredited
Service Agent’s premises and the installed site shall be the owner’s
responsibility.

5. The warranty only applies to the water heater and original or genuine
company component replacement parts and therefore does not cover any
plumbing or electrical parts supplied by the installer and not an integral
part of the water heater, e.g. pressure limiting valve; isolation valves; non­return valves; electrical switches; pumps or fuse.

6. The water heater must be sized to supply the hot water demand in
accordance with the guidelines in Rheem water heater literature.

WARRANTY EXCLUSIONS

1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER HEATER WARRANTY

ABOVE, BUT THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER WARRANTY TO BECOME VOID, AND
MAY INCUR A SERVICE CHARGE AND COST OF PARTS.

a) Accidental damage to the water heater or component including: Acts of

God; failure due to misuse; incorrect installation; attempts to repair the
water heater other than by a Southcorp Accredited Service Agent or the
Southcorp Water Heaters Australia Service Department.

b) Where it is found there is nothing wrong with the water heater; where the

complaint is related to excessive discharge from the temperature and
pressure relief valve due to high water pressure; where there is no flow of
hot water due to faulty plumbing; where water leaks are related to
plumbing and not the water heater components; where there is a failure of
gas, electricity or water supplies; where the supply of gas, electricity or
water does not comply with relevant codes or acts.

c) Where the water heater or water heater component has failed directly or

indirectly as a result of: excessive water pressure, temperature and/or
thermal input or corrosive atmosphere.

d) Where the water heater is located in a position that does not comply

with the Rheem water heater installation instructions or relevant
statutory requirements, causing the need for major dismantling or
removal of cupboards, doors or walls, or use of special equipment to
bring the water heater to floor level.

e) Repairs to the water heater due to scale formati on in the waterways

when the water heater has been connected to a harmful water supply as
outlined in the Owner’s Guide and Installation Instructions booklet.

2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND ALL CLAIMS
FOR DAMAGE TO FURNITURE, WALLS, FOUNDATIONS OR ANY OTHER CONSEQUENTIAL LOSS EITHER DIRECTLY
OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER HEATER.

In addition to this warranty, the Trade Practices Act 1974 and similar laws in each state and territory provide the owner under certain circumstances with certain
minimum statutory rights in relation to your Rheem water heater. This warranty must be read subject to that legislation and nothing in this warranty has the effect of
excluding or restricting those rights.

Rheem Australia Pty Ltd

A.B.N 21 098 823 511

FOR SERVICE TELEPHONE

131 031 AUSTRALIA

0800 657 335 NEW Zealand

or refer local Yellow Pages

NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any consequences, which may arise as a
result of its application.