4620/4620SW
ip telephone
user guide
4620
4620/4620SW
ip telephone
user guide
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MESSAGE WAITING LAMP
DISPLAY
LINE/FEATURE BUTTONS
SOFTKEYS
PHONE/EXIT
OPTIONS
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PAGE LEFT/RIGHT
SPEAKER LED INDICATOR
SPEAKER
HEADSET LED INDICATOR
HEADSET
MUTE LED INDICATOR
MUTE
VOLUME CONTROL
HEADSET JACK
HOLD
TRANSFER
CONFERENCE
DROP
REDIAL
NUMERIC (DIALING) PAD
FEATURE KEY EXPANSION
UNIT CONNECTION JACK
MESSAGE WAITING LAMP
When lit, indicates you have a message waiting on
your voice messaging system. This indicator can also
be optioned to flash for incoming calls.
DISPLAY
The display screen is 4 inches by 2.9 inches. Information
displayed varies according to the application/function
currently active. When the phone is idle, the top area
displays the current date and time. When someone is
calling you, the name/phone number of that person
displays in the top area. The display has eight lines.
Six display lines are devoted to the current application.
One line shows softkey labels for the current application
and one line shows Help and other procedural messages.
Four grayscale colors are used to indicate activity.
LINE/FEATURE BUTTONS
Twelve Line/Feature buttons provide both call
appearances (lines for incoming and outgoing calls)
and application-specific functionality.
SOFTKEYS
Used to navigate to, or start application-specific actions,
such as Call a number, Cancel the current activity, Save
entered data, and store a Speed Dial label.
PHONE/EXIT
Displays the Phone application main screen or, if
applicable, exits the current call server-based feature
and normalizes the display.
OPTIONS
Displays the Options main screen, from which display and
application settings can be updated.
PAGE LEFT/RIGHT
Shifts from one page to another in the same application,
when the display presents the “paging indicator”
( ). These buttons have no effect when the
Paging Indicator is not displayed.
SPEAKER LED INDICATOR
Lights steadily when the Speaker is active.
SPEAKER
Accesses the Speaker feature.
HEADSET LED INDICATOR
Lights steadily when the headset is active.
4620/4620SW
ip telephone
user guide
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HEADSET
With a headset connected, changes audio control from
the handset or Speaker to the headset.
MUTE LED INDICATOR
Lights steadily when the handset, headset or Speaker
is muted.
MUTE
Turns off the active Speaker, handset, or headset
microphone, to prevent the other person from hearing you.
VOLUME CONTROL
Adjusts the handset, Speaker, headset, or ringer volume,
depending on which item is in use. When you increase or
decrease the volume, the top display area shows an icon to
indicate the item for which you are adjusting the volume.
A visual “volume meter” that shows the volume level
follows the icon. This button also controls the volume of
the key click sounds. Key clicks sound when you press fixed
buttons on the phone such as the dial pad or softkeys.
HEADSET JACK
Provides a port for connecting a headset on the underside
of the phone.
HOLD
Red button used to place a call on hold.
TRANSFER
Transfers a call to another phone.
CONFERENCE
Sets up conference calls with up to six other persons.
DROP
Drops the last person added to a Conference call or ends
the current call, if you are not on a Conference call.
REDIAL
Redials the last number dialed from the phone or displays
a list of the last six numbers dialed for selection, as a set
using the Options button.
NUMERIC (DIALING) PAD
Standard 12 button pad for dialing phone numbers.
FEATURE KEY EXPANSION UNIT CONNECTION JACK
Provides a port (on the underside of the phone) for
connecting the optional EU24 (Feature Key Expansion
Unit), which provides additional telephone Feature
buttons.
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ADDING A SPEED DIAL BUTTON
1. Press the SpDial softkey.
2. Press the Add softkey.
3. Enter the Name & press the Line/Feature button next
to the Number field.
4. Enter the Phone Number.
5. Press the Save softkey.
UPDATING A SPEED DIAL BUTTON
1. Press the SpDial softkey and use the Page Left or
Page Right buttons to locate the applicable Speed Dial
button.
2. Press the Edit softkey, then press the Line/Feature
button next to the button you want to update.
3. To update the Number, use the Left and/or Right
Arrow softkey to move the cursor and the Backspace
Line/Feature button to remove characters if needed.
4. To update the Name, press the Line/Feature button to
the left of the Name field, then use the Right or Left
Arrow softkey to move the cursor. Use the Backspace
Line/Feature button to remove characters, if needed
and re-type the correct name.
5. Press the Save softkey.
DELETING A SPEED DIAL BUTTON
1. Press the SpDial softkey and use the Page Left or Page
Right buttons to locate the applicable Speed Dial
button.
2. Press the Delete softkey, then press the Line/Feature
button next to the button you want to remove.
3. Press the Delete softkey again to confirm the deletion.
CALL LOG NAVIGATION
1. Press the Log softkey to display the Call Log for missed
(unanswered) calls.
2. Navigate to either the Incoming Answered Call Log or
the Outgoing Calls Log by pressing the InAns or
Outgo softkey, respectively.
4620/4620SW
ip telephone
user guide
Note: (All logs have the same fields, characteristics and
softkeys.)
To review calls
Press the Page Right button (to review the next 6 calls) or
Page Left button (to review the previous 6 calls).
To view call detail.
Press the Line/Feature button next to the applicable call,
then press the Return softkey to re-display the Call Log
screen.
ADDING A CALL LOG ENTRY TO A SPEED DIAL BUTTON
1. From a Call Log, press the Line/Feature button to the
left of the party you want to add.
2. Select the AddtoSD softkey; edit the name/number by
selecting either field and using the Arrow softkeys to
move the cursor.
3. Press Save, then Phone/Exit to return to the Phone
screen, or select another application tab as desired.
MAKING CALLS
• Pick up the handset, activate the Speaker or Headset,
and dial your party. To redial, press the phone’s
dedicated Redial button.
• To speed dial, press the SpDial softkey, press Page
Right or Page Left to locate the party you want to call,
then press the Line/Feature button next to that entry.
• From the Call Log, press the Log softkey. Use the Page
Right or Page Left button to locate the party to be
called in any of the three logs (Missed, Incoming
Answered or Outgoing), press the Line/Feature button
next to the desired entry, then press the Call softkey.
• From a Web Page phone link, simply select the link.
RECEIVING CALLS
Pick up the handset, activate the headset or press the
Speaker button and talk.
TONES AND THEIR MEANINGS
As you become more familiar with your IP telephone,
you will recognize the various tones you hear in
response to an incoming call or while using the handset.
The following chart provides an overview of the tones
you hear. Ringing Tones accompany an incoming call.
Feedback Tones are those which you hear through the
handset (receiver) or the Speaker.
RINGING (INCOMING) TONES
1 Ring
Call from another extension.
2 Rings
Call from outside.
3 Rings
Priority call from another extension, or from an Automatic
Callback call you placed.
Half Ring (ring-ping)
A call is being redirected from your phone to another
because Send All Calls or Call Forwarding All Calls is active.
FEEDBACK (HANDSET) TONES MEANING
Busy
Low-pitched, rapid tone (repeated 60 times per minute),
signifying the number dialed is in use.
Call Waiting Ringback Tone _
A ringback tone with lower-pitched signal at the end. This
indicates the extension called is busy and the called party
was given a call waiting tone.
Confirmation
Three short tone bursts. This indicates a feature activation
or cancellation was accepted.
Coverage -
One short tone burst. This indicates your call will be sent to
another extension for a covering user to answer.
4620/4620SW
ip telephone
user guide
Dial
Continuous tone indicating dialing can start.
Intercept/Time-out -_-_-_-
Alternating high and low tone indicating a dialing error,
denial of a requested service, or failure to dial within a
preset interval (usually 10 seconds) after lifting the handset
or dialing the previous digit.
Recall Dial - - -
Three shorts tone bursts followed by a steady dial
tone indicate a feature request was accepted and dialing
can start.
Reorder
Fast busy tone repeated every half-second indicate all
phone trunk lines are busy.
Ringback
Low-pitched tone repeated 15 times a minute indicates the
number dialed is ringing.
INTERPRETING DISPLAY ICONS
As you become more familiar with your IP telephone’s
display, you will recognize the icons or symbols
associated with the state of a call or the state of the
phone. This chart provides an overview of the icons
you might see.
NO ICON Idle. Indicates the line is available.
DISPLAYED
Active. Indicates the line is in use.
On Hold. Indicates a call is on hold on
this line.
Ringing. Indicates an incoming call is arriving
on this line.
(Soft) Hold. Indicates this line’s call was put
on hold pending a conference or a transfer.
BASIC TROUBLESHOOTING
Phone does not activate after connecting it the
first time
You might experience a delay of several minutes before
it becomes operational. Upon plug-in, your telephone
immediately starts downloading its operational software,
its IP address, and special features programmed from the
server to which it is connected.
Phone does not activate after a power interruption
Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems, or other
power interruption causes.
Characters do not appear on the Display screen
See “Phone does not activate after connecting it the
first time.”
Check all lines into the phone to ensure that it is properly
connected.
Perform the following Test procedure: with the telephone
idle (on-hook), press and release the Mute button. Then
press the following numbers on the dial pad: 8 3 7 8 #
(which stands for TEST). The display should indicate the
self-test has started, then report if the test was successful
or failed. If nothing appears on the display, and the phone
is receiving power, your phone might need to be replaced.
If these suggested solutions do not resolve the problem,
reset or power cycle the phone.
4620/4620SW
ip telephone
user guide
Audio quality is poor, specifically, you hear an echo
while using a handset, static, sudden silences
(gaps in speech), clipped or garbled speech, etc.
Various potential network problems might be causing
the problem.
No dial tone
Check that both the handset and line cords into the
phone are securely connected. Note that there might
be a slight operational delay if you unplug and reconnect
the phone.
Reset or power cycle the phone.
Phone does not ring
Set your ringer volume to a higher level using the
Up/Down Volume keys.
From another phone, place a call to your extension to
test this suggested solution.
A feature does not work as indicated in this guide
(for example, the Redial button, does not operate
as described)
Verify the procedure and retry. For certain features,
you must lift the handset first or place the phone
off-hook.
Your telephone system might have been specially
programmed for certain features applicable only to
your installation.
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