RGB Networks Application Media Server, AMS Hardware Setup Manual

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Application Media Server (AMS)

Hardware Setup Guide

Doc Version 2.3

RGB Networks, Inc. 390 West Java Drive Sunnyvale, CA 94089 Support Tel: 877-RGB-NETW Fax: (408) 701-2710

www.rgbnetworks.com

Application Media Server (AMS) Hardware Setup Guide, Doc Version 2.3



Document part number: 250-0218-01 Rev. A Printed 06/17/2013 

This material is protected by the copyright laws of the United States and other countries. No part of this document may be reproduced, distributed, or altered in any form, by any means, by any entity nor may it be used to make any derivative work (such as translation, transformation, or adaptation) except in accordance with applicable agreements, contracts, or licensing, without the express written consent of RGB Networks.

Notice 

RGB Networks provides this document without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. RGB Networks has made every attempt to ensure the accuracy and completeness of information in this document at the time of publication. As we continuously improve and add features to our products, RGB Networks reserves the right to revise this document without prior notification of such revision or change. Variations in network design or environment are outside the control of RGB Networks. You may verify product specifications and obtain assistance selecting the appropriate solution for your situation by contacting RGB Networks.

Trademarks 

RGB Networks, Application Media Server (AMS), TransAct Encoder/Transcoder, TransAct Commander, TransAct Packager, and RGB Director are trademarks of RGB Networks, Inc. All other company, brand, and product names are trademarks or

registered trademarks of their respective holders. The products described are covered by one or more U.S. and foreign patents pending.The TransAct Encoder/Tra ns co de r, Commander, and Packager are protected by U.S. Patents. 7,818,355; 8,180,920. Other US and foreign patents pending.

AMS Hardware Setup Guide document history

Part Number

Version

250-0218-01 rev A TAC 5.0 and up

TAT 5.0 and up

TransAct Software

Document Version

Release Date Document Changes

2.3 06/17/2013 Added RGB Director-specific verbiage and specifications.

TAP 4.7 and up RGB Director 1.0 and up

250-0213-01 rev A TAC 5.0 and up

TAT 5.0 and up TAP 4.7 and up

2.2 06/05/2013 Corrections made:

• AMS Hardware specs update

• Removed AMS IP config

instructions via iDRAC LCD

• Added serial cable console

access instructions

250-0204-01 rev A TAC 5.0 and up

2.1 03/29/2013 Added Packager-specific verbiage

TAT 5.0 and up TAP 4.7 and up

250-0155-01 rev A TAC 5.0 and up

TAT 5.0 and up TAP 4.7 and up

2.0 02/28/2013 Updated instructions and specification to replace prior AMS hardware (Dell r610) with new AMS hardware (Dell r620)

250-0082-01 rev A 4.6 1.0 12/16/2010 Production Release 250-0082-01 rev B 07/29/2011 Removed version number.

Software License Agreement for RGB AMS Product

Your purchase of the RGB Application Media Server (the "AMS") includes a license to use the software (the "Software") that RGB includes with the AMS. This Software License Agreement ("Agreement") is a legal agreement between you, the licensee (which is either an individual or a single entity, as applicable) and RGB, Inc. ("RGB") for the use of the Software.

This Agreement also applies to updates, supplements, add-on components, corrections, or other modifications to the Software, whether made by RGB or its suppliers, that RGB may provide to you or make available to you after the date you obtain your initial copy of the Software. If you are an individual accepting this Agreement in your capacity as an employee or agent of a corporation or other entity, you represent that you have the necessary authority to enter into this Agreement and acknowledge that this Agreement will be binding on the company or entity you represent.

RGB grants you a non-exclusive, royalty-free, nontransferable license to use the purchased Software, including any thirdparty software products incorporated herein, for your internal business purposes only. You may not use the Software on a timesharing basis or to operate a service bureau or similar service. When the AMS is purchased from RGB with software and/or licenses, the Software and/or licenses may not be transferred to any other hardware equipment without RGB’s written consent. No other right or license, implied or otherwise, is granted by this Agreement.

The user of the Software shall not (a) sell, redistribute, sublicense, or otherwise transfer the Software to any third party; (b) decipher, modify, adapt, enhance, reproduce, decompile, disassemble, or reverse engineer the Software; or (c) make derivative works based upon the Software. If you sell, assign or otherwise transfer the AMS, you must either remove the Software from the AMS completely or make arrangements with RGB to transfer this license, which might include paying a transfer fee.

RGB reserves all rights not expressly granted to you in this Agreement. The Software is protected by copyright and other intellectual property laws and treaties. RGB or its suppliers own the title, copyright, and other intellectual property rights in the Software. The Software is licensed, not sold. This Agreement does not grant you any rights to trademarks or service marks of RGB. RGB and the RGB logo are trademarks of RGB, Inc. Microsoft, Windows, Windows NT, and/or other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft. All other brand and product names used herein are trademarks or registered trademarks of their respective owners.

THIS SOFTWARE AND ALL LICENSED MATERIALS ARE FURNISHED TO THE USER ON AN "AS IS" BASIS. RGB, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

In no event shall RGB be liable for, and you hereby waive as to RGB and its licensors, to the extent permitted by law, any consequential, incidental, indirect, special, or punitive damages incurred by you resulting from your use of or inability to use the Software or associated in any way with RGB's performance of this Agreement. Such damages include, but are not limited to, loss of data, loss of use of money or products, losses due to an inability of you to access or use the Software on the AMS, loss of good will and lost profits or revenue. These limitations apply whether or not such losses or damages are based in contract, warranty, tort, negligence, strict liability, indemnity, or otherwise, even if RGB has been advised of the possibility of such damages. Such limitations apply except only in a cause of action involving death or personal injury where and to the extent that applicable law requires such liability. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Your sole and exclusive remedy shall be to terminate the use of the Software.

RGB and you acknowledge that there are no expressed or implied indemnities or agreements to indemnify associated with this Agreement.

Table of Contents

Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Document Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Graphics Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Reprint Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2: Installing AMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

In This Chapter:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Pre-loaded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

AMS Hardware Overview and Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

AMS Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

AMS Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Functional Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Warnings and Operational Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Safety Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operating and Storage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Installing the AMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Installing the Sliding Rack Rails & Mounting the AMS. . . . . . . . . . . . . . . . . . . .17

Connecting the Cables to the AMS Appliance. . . . . . . . . . . . . . . . . . . . . . . . . .21

Connecting to AMS for Console Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Installing the RGB Locking Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Turning the AMS Appliance On or Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Performing Initial Configuration for the AMS Appliance . . . . . . . . . . . . . . . . . . . . . .25

Configure a Static IP and Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . .25

DHCP Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Completing AMS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Logging in to a TransAct System for Configuration . . . . . . . . . . . . . . . . . . . . . .26

Logging in to an RGB Director System for Configuration . . . . . . . . . . . . . . . . .27

Completing Static IP and Network Configuration for RGB Director . . . . . . . . . .28

Chapter 3: LCD Screen & Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

In This Chapter:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

AMS LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Home Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

View Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contacting RGB Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Additional Documentation Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

AMS Hardware Setup Guide, Doc Version 2.3 5

Table of Contents

6 AMS Hardware Setup Guide, Doc Version 2.3

CHAPTER 1

The Application Media Server (AMS) is a 1RU hardware server platform that RGB provides for the TransAct and RGB Director software products. AMS is specifically designed for the scalable, high concurrency needs of today’s new media environments, and can run one of several software applications, including Packager, Tra nsc od er, Encoder/Tr an sco de r, Commander, or RGB Director. RGB additionally offers the AMS TransAct Encoder/Tra nsco de r application with an integrated SDI card for encoding baseband video and audio.

The AMS provides a minimum mean time between failures (MTBF) of 100,000 hours when running the TransAct application, making the AMS an extremely durable hardware appliance requiring minimal ongoing maintenance.

Figure 1. RGB’s TransAct AMS

This guide describes installation and initial configuration for the AMS.

Introduction

Document Organization

This guide is organized as follows:

•

Chapter 1, "Introduction," (this chapter) describes the contents and conventions used in the AMS

Hardware Setup Guide.

•

Chapter 2, “Installing AMS,” describes the tools, precautions, and steps necessary to install the

system in the network, including initial configuration parameters.

•

Chapter 3, “LCD Screen & Troubleshooting,” provides descriptions of the AMS LCD screen,

information on contacting RGB Customer Support, and additional documentation resources.

Document Audience

This guide is for system administrators and operators who are responsible for hardware installation and maintenance of the Packager, Tra nsc od er, Encoder/Tr an sc od er, Commander, or the RGB Director. You should be familiar with general video and networking terminology, and should be familiar with basic installation of hardware. You should also be familiar with Community ENTerprise Operating Systems (CentOS) and Red Hat Enterprise Linux (RHEL) operating systems and commands.

AMS Hardware Setup Guide, Doc Version 2.3 7

Introduction

Document Conventions

Tab le 1 provides an easy way to recognize important information in the text.

Table 1. Document Conventions

When you see: It means:

Notes

are indicated by the icon shown at left, and point out information that may not be part of

the text but provide tips and other helpful advice.

Clicking any blue

Graphics Used

In some cases, the screens shown in this manual may have been slightly modified after the manual was released, or may appear slightly different on different browsers.

All efforts have been made to ensure that the latest images are used. In all cases, the functionality described is current at the time of writing.

Reprint Notice

Portions of this user guide contain text and/or graphics from the documentation resources listed in

Chapter 3, "Additional Documentation Resources" on page 33, and have been reprinted with

permission from Dell.

Cautions

undesirable consequences if the instructions are not followed correctly. Cautions also indicate that failure to follow guidelines could cause damage to equipment or loss of data.

Warnings

precautions or to follow guidelines could cause harm to equipment and personnel.

are indicated by the icon on the left, and let you know that an action may have

are indicated by the icon on the left, and indicate that failure to take the necessary

link takes you to the item to which the link refers.

8 AMS Hardware Setup Guide, Doc Version 2.3

CHAPTER 2

Installing AMS

This chapter describes how to install your AMS appliance. Please refer to your product’s software documentation for application-specific information.

In This Chapter:

•

“Package Contents,” next

•

“AMS Hardware Overview and Functionality” on page 10

•

“Warnings and Operational Specifications” on page 14

•

“Installing the AMS” on page 17

•

“Turning the AMS Appliance On or Off” on page 24

•

“Performing Initial Configuration for the AMS Appliance” on page 25

•

“Completing AMS Configuration” on page 26

Package Contents

The AMS appliance consists of the components listed below. Completely unpack all of the contents from the box, inspect each item for damage, and ensure that you have all of these components:

•

Dell R620 PowerEdge 1RU server (the AMS);

•

One set of two (2) sliding rack rails (tool-less assembly);

•

Two (2) power supply cords;

•

RGB AMS locking bezel;

•

For TransAct applications: documentation on CD1.

•

For Encoder/Transcoder appliance only:

SDI expansion card (pre-installed in the AMS):

Ships with four (4) BNC Female-to-DIN 1.0/2.3 RG-59 SDI cables - 1 foot each.

1. If you purchased RGB Director for your AMS, documentation and software is available via FTP download. Please contact

RGB Customer Support

AMS Hardware Setup Guide, Version 2.3 9

to request FTP access information.

Installing AMS

Pre-loaded Software

The following software components will come pre-loaded on the AMS based on your order.

Note: If you require original software image files, please contact RGB Customer Support. See

“Contacting RGB Customer Support” on page 33 for details.

•

CentOS 6.3 64-bit Operating System—For Tr an sc ode r, Encoder/Tran sc od er, and Commander

-OR-

CentOS 5.8 64-bit Operating System—For Packager or RGB Director

•

TransAct software application—either Packager, Tra nsco de r, Encoder/Tra ns co de r2, or Commander

-OR-

Director software application

Note: If any of these components are missing or damaged, do not continue with installation. Contact

RGB for assistance in obtaining any missing parts or for parts replacement.

Warning: Installation of the equipment must comply with local and national electrical codes.

AMS Hardware Overview and Functionality

In order to provide for maximum MTBF and minimal ongoing maintenance, RGB uses the Dell PowerEdge R620 rack server as its AMS hardware platform. This section describes the server’s hardware components and functionality.

Hardware Components

The AMS on the r620 platform contains the following basic hardware components3:

•

Redundant power supplies (hot-plug);

•

8 Hard drives (hot-plug);

•

Redundant fans (hot-plug);

•

292 GB or 500 GB hard disk space;

•

32 or 64 GB RAM (up to 768 GB capacity);

•

2.5MB Cache per core (8 x 2.5);

•

Based on specific appliance and application ordered, one of the following CPU options:

Intel Xeon E5-2620 2.00GHz, 1333MHz

Intel Xeon E5-2690 2.90GHz, 1600Mhz

Intel Xeon E5-2650 2.00GHz, 1600Mhz

•

PCI Expansion slot with SDI-integrated PCI card (Encoder/Tra ns co de r only);

•

4 (or 6) x 1GigE port;

•

Internal dual SD module.

2. The TransAct Encoder/Tr an sc od er requires different hardware than the TransAct Tr an sc od er ; when the Encoder/Tr an sc od e r is purchased, an SDI expansion card is included. However, both Tra ns co de r and Encoder/Tr an sc od e r use the same software appli- cation.

3. For a complete list of components, refer to “Additional Documentation Resources” on page 33.

10 AMS Hardware Setup Guide, Version 2.3

AMS Front View

E S T

PowerEdge R620

21345 6 78 9

Figure 2. AMS - Front View

Table 2. AMS - Front Panel

AMS Hardware Overview and Functionality

Item

Connector Icon Description

1 Power-on indicator, button

The power-on indicator lights when the system power is on. The power button controls the power supply output to the system.

Indicator, Button, or

System identification button

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes blue until one of the buttons is pressed again.

3 USB connector (2)

Allows you to insert USB devices to the system. The ports are USB 2.0-compliant.

4 Optical DVD drive One SATA DVD-ROM dr ive or DVD+/-RW drive. 5 vFlash media card slot

6 LCD menu buttons

Allows you to insert a vFlash media card.

Allows you to navigate the control panel LCD menu. Left butto

n (<) —Moves the cursor back in one-step

increments Select bu

tton () —Selects the menu item highlighted by

cursor Right button (>) —Mo

ves the cursor forward in one-step

increments. During message scrolling:

• Press once to increase scrolling speed Press again to stop

•

• Press again to return to default scrolling speed

• Press again to repeat the cycle

7 LCD panel Displays system ID, status i

nformation, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

AMS Hardware Setup Guide, Version 2.3 11

Installing AMS

12 3 4

iDRAC

750W 750W

12 3 4

iDRAC

750W 750W

21345

Packager, Transcoder, Commander, RGB Director

Encoder/Transcoder (with SDI card)

eth0

eth2 eth3eth1

eth0

eth2 eth3eth1

Table 2. AMS - Front Panel

Item

Connector Icon Description

8 Video (VGA) connector Allows you to connect a VGA display to the system.

9 Hard drives (8) Up to eight 2.5 inch hot-swappable hard drives.

Up to four 2.5 hot-swappable hard drives and up to two 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs).

Indicator, Button, or

a. Press to toggle the system ID on and of f. If the system stops responding during POST, press and hold the system ID but-

ton for more than five seconds to enter BIOS progress mode.

AMS Rear View

Figure 3. AMS - Rear Panel

Table 3. AMS - Rear Panel

Indicator, Button, or

Item

Connector Icon Description

System identification button

2 iDRAC7 Enterprise port

3 Serial connector

12 AMS Hardware Setup Guide, Version 2.3

Not used.

NOTE: The

port is available for use only if the iDRAC7

Enterprise license is installed on your system.

Allows you to connect a serial device to the system.

Table 3. AMS - Rear Panel

AMS Hardware Overview and Functionality

Item

Connector Icon Description

4 Video (VGA) connector Allows you to connect a VGA display to the system.

Indicator, Button, or

5 USB connector (2)

Allows you to insert USB devices to the system. The ports are USB 2.0-compliant.

6 Ethernet connectors (4)

Four integrated 10/100/1000 Mbps NIC connectors

• Ports must be used to connect to GigE networks for file

and stre

am delivery.

• One of the 4 ports acts as dual usage for System

Management and Content ingest / delivery. This may be any one of the 4 ports.

• When viewing a TransAct or RGB Director product in their

respective GUIs, GigE ports 1-4 are mapped as follows:

Physical Port 1 = eth0 Physical Port 2 = eth1 Physical Port 3 = eth2

Physical Port 4 = eth3 7 Power supply (PSU1) AC—750 W 8 Power supply (PSU2) AC—750 W 9 Serial Digital Interface (SDI)

PCI exp

ansion ports (9)

SDI Card is only available for the

Encoder/Transcoder

TransAct Encoder/Transcoder SDI card Allows you to connect raw video and audio input feeds for

ncoding to the Encoder/Transcoder.

e 9 mini-BNC connectors are installed on the card as follows

(from righ

t to left):

Reference In: This port is not used

SDI1 — IN: SDI Input port #1

SDI1 — OUT: SDI Output port #1 (Not used)

SDI2 — IN: SDI Input port #2

SDI2 — OUT: SDI Output port #2 (Not used)

SDI3 — IN: SDI Input port #3

SDI3 — OUT: SDI Output port #3 (Not used)

SDI4 — IN: SDI Input port #4

SDI4 — OUT: SDI Output port #4 (Not used)

a. Press to toggle the system ID on and of f. If the system stop s responding during POS T, press and hold the system ID but-

ton for more than five seconds to enter BIOS progress mode.

AMS Hardware Setup Guide, Version 2.3 13

Installing AMS

Functional Block Diagram

Figure 4 provides a functional block diagram of the Dell R620 PowerEdge server

Figure 4. Functional Block

Warnings and Operational Specifications

Before You Begin

•

Read these installation instructions before connecting the system to the power source.

•

Only trained and qualified personnel should install or service the equipment.

•

Installation of the equipment must comply with local and national electrical codes.

•

This product requires short-circuit (overcurrent) protection. Install only in accordance with national and local wiring regulations.

•

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephonenetwork voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

FCC Class A Warning

Warning: Equipment modification without the expressed consent of RGB Networks, Inc. may result in

non-compliance with FCC requirements for Class A or Class B digital devices. This device is subject to FCC regulations, and therefore should not be modified. RGB is not responsible for correcting any equipment interference as a result of equipment modifications not approved by RGB.

14 AMS Hardware Setup Guide, Version 2.3

Warnings and Operational Specifications

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. This unit is likely to cause harmful interference if used in a residential area, in which case the user will be required to take action in correcting the interference.

Environmental Requirements

The Ethernet ports of the AMS appliance and the file servers used for inbound and outbound content must be attached to a gigabit ethernet network. The AMS appliance has four 10/100/1000 Mbps Ethernet ports on the rear of the device.

Safety Warnings

Rack-Mounting Guidelines

Before rack-mounting the chassis ensure that the equipment rack complies with the following guidelines:

•

The width of the rack measured between the two front mounting strips or rails must be 18.99 inches (482.4 mm).

•

The depth of the rack measured from the rack mounting ears to any obstruction such as a rear rack door or wall must be at least 29.73 inches (700.5 mm).

•

The rack must have sufficient vertical clearance to insert the chassis. The chassis height is as follows:

1.68 inches (42.8 mm) (1RU)

Warning: To prevent bodily injury when mounting or servicing this unit in a rack, you must take special

precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

•

When mounting this unit be careful not to overbalance the rack. This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

•

When mounting this unit in a partially f illed rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

•

If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.

Note: RGB recommends that you maintain a minimum air space of 6 inches (15 cm) between the

chassis air vents and any other equipment or walls to prevent overheating.

AMS Hardware Setup Guide, Version 2.3 15

Installing AMS

Supply Circuit Guidelines

Before rack-mounting the AMS, ensure that the supply circuit complies with the following guidelines:

•

Voltage: 100 – 240 Volts AC.

•

Frequency: 50 / 60 Hz

•

Current: 10 amps AC maximum (for both PSUs)

Warning: Care should be taken not to overload the supply circuit.

Operating and Storage Guidelines

Please adhere to the following guidelines, as described in Tab le 4 .

Table 4. Operating and Storage guidelines.

Item Specification

OWER

Wattage 495 W, 750 W, or 1100 W Voltage 100-240 V AC, autoranging, 50/60 Hz Coin-cell battery 3 V CR2032 Lithium coin cell Current 10 A – 5 A (X 2) (with 750 W AC power supply unit)

NVIRONMENTAL

Temperature, ambient operating 50°F (10°C) to 95°F (35°C) Temperature, ambient non-operating and storage -40°F (-40°C) to 149°F (65°C) Humidity (RH), ambient (non-condensing) operating 10% to 80% Altitude (Operating) –15.2 m to 3048 m (–50 to 10,000 ft)

Note: For altitudes above 2950 ft, the maximum operating temperature is derated 1º F per 550 ft.

Altitude (Storage) –15.2 m to 10,668 m (–50 ft to 35,000 ft)

HYSICAL CHARACTERISTICS

Dimensions (H x W x D) 1.68 x 18.99 x 29.73 inches 

(42.8 mm x 482.4 mm x 700.5 mm) Chassis requires

1RU rack space Weight (max configuration) 40.96 lb (18.58 kg) Weight (empty) 18.92 lb (8.58 kg)

Warning: Only qualified and trained personnel should install or replace this equipment.

Environmental Product Disposal Information

Dispose of this product in accordance with local and national disposal regulations (if any), including those governing the recovery and recycling of waste electrical and electronic equipment (WEEE).

16 AMS Hardware Setup Guide, Version 2.3

Installing the AMS

This section describes how to physically rack and install the AMS at your site.

Overview

Installing the AMS consists of the following steps:

1. Installing the Sliding Rack Rails & Mounting the AMS;

2. Connecting the Power Supply Line Cords;

3. Connecting the Ethernet Cables to a gigabit (10/100/1000 Mbps) ethernet port set for auto-

negotiation into your network switch;

RGB recommends using a gigabit ethernet switch for optimal performance.

4. Connecting to AMS for Console Access for initial setup of networking parameters;

After this initial configuration, further administration is performed through the GUI Management Console.

5. Installing the RGB Locking Bezel.

Installing the AMS

Installing the Sliding Rack Rails & Mounting the AMS

The AMS comes with one set of two (2) sliding rack rails. Following are the installation steps:

1. Identifying the Rail Kit Contents

•

Locate the components for installing the rail kit assembly:

Two A7 Dell ReadyRails II sliding rail

assemblies (1)

Two hook and loop straps (2)

AMS Hardware Setup Guide, Version 2.3 17

Installing AMS

2. Installing and Removing Tool-less Rails

3. Installing and Removing Tooled Rails

(Square Hole or Round Hole Racks)

•

Position the left and right rail end pieces

labeled FRONT facing inward and orient each end piece to seat in the holes on the

front side of the vertical rack flanges (1).

•

Align each end piece in the bottom and top

holes of the desired U spaces (2).

•

Engage the back end of the rail until it fully seats on the vertical rack flange and the latch clicks into place.

•

Repeat these steps to position and seat the front-end piece on the vertical rack

flange (3).

•

To remove the rails, pull the latch release button on the end piece midpoint and

unseat each rail (4).

(Threaded Hole Racks)

•

Remove the pins from the front and rear mounting brackets using a flat-tipped

screwdriver (1).

•

Pull and rotate the rail latch subassemblies to remove them from the mounting

brackets (2).

•

Attach the left and right mounting rails to the front vertical rack flanges using two

pairs of screws (3).

•

Slide the left and right back brackets forward against the rear vertical rack flanges and attach them using two pairs of

screws (4).

18 AMS Hardware Setup Guide, Version 2.3

4. Installing the AMS in a Rack

•

Pull the inner slide rails out of the rack until

they lock into place (1).

•

Locate the rear rail standoff on each side of the system and lower them into the rear J-

slots on the slide assemblies (2).

•

Rotate the system downward until all the

rail standoffs are seated in the J-slots (3).

•

Push the system inward until the lock levers click into place.

•

Press the slide-release lock buttons on both rails and slide the system into the rack

(4).

5. Removing the System From the Rack

Installing the AMS

•

Locate the lock levers on the sides of the

inner rails (1).

•

Unlock each lever by rotating it up to its

release position (2).

•

Grasp the sides of the system firmly and pull it forward until the rail standoffs are at the front of the J-slots.

•

Lift the system up and away from the rack

and place it on a level surface (3).

AMS Hardware Setup Guide, Version 2.3 19

Installing AMS

6. Engaging and Releasing the Slam Latch

7. Routing the Cables

NOTE: For systems not equipped with slam latches, secure the system using screws, as described in step 3 of this procedure.

•

Facing the front, locate the slam latch on

either side of the system (1).

•

The latches engage automatically as the system is pushed into the rack and are

released by pulling up on the latches (2).

•

To secure the system for shipment in the rack or for other unstable environments, locate the hard-mount screw under each latch and tighten each screw with a #2

Phillips screwdriver (3).

NOTE: If you did not order the optional CMA, use the two hook and loop straps provided in the rail kit to route the cables at the back of your system.

•

Locate the outer CMA brackets on the

interior sides of both rack flanges (1).

•

Bundle the cables gently, pulling them clear of the system connectors to the left and

right sides (2).

•

Thread the hook and loop straps through the tooled slots on the outer CMA brackets on each side of the system to secure the

cable bundles (3).

20 AMS Hardware Setup Guide, Version 2.3

Installing the AMS

Connecting the Cables to the AMS Appliance

There are three types of cables you can connect to the AMS appliance:

•

Power supply cords (required, provided)

•

Ethernet cable (required, not provided)

•

Mini-BNC4 for input audio and video to SDI ports (required and provided with SDI card)

Note: Refer to Figure 3 on page 12 and Table 3 on page 12 for a diagram and description of all AMS

rear panel connections.

Connecting the Power Supply Line Cords

1. Plug the two (2) power supply line cords provided with your AMS appliance to the power supply

modules located on the rear panel of the appliance. There are two power supply modules in the

AMS appliance.

Figure 5. Connect power cords

2. Bend the system power cable(s), as shown below in Figure 6 and attach to the cable strap.

Figure 6. Attach cable straps

3. Plug the other end of the power cable(s) into a grounded electrical outlet or a separate power

source such as an uninterruptable power supply (UPS) or a power distribution unit (PDU).

4. Applies only for a TransAct Encoder/Transcoder product.

AMS Hardware Setup Guide, Version 2.3 21

Installing AMS

12 3 4

750W 750W

eth0

eth2

eth3

eth1

Mini-BNC, Male Input

Mini-BNC Female to DIN 1.0/2.3 RG-59 SDI Cable - 1’

Connecting the Ethernet Cables

1. Connect up to four (4) Ethernet 10/100/1000 cables to the Ethernet ports on the rear of the box.

Figure 7. Ethernet cable connection.

Note: The AMS appliance and any file server(s) it uses must be connected to a gigabit ethernet

Connecting the SDI Input Feeds (for a TransAct Encoder/Transcoder only)

1. If your AMS contains the TransAct Encoder/Tra ns co de r application with optional SDI encoding inte-

You must connect at least one Ethernet cable to at least one port (eth0) in order to manage the system.

network.

gration, connect up to four (4) of the provided BNC Female-to-DIN 1.0/2.3 RG-59 SDI cables.

Figure 8. SDI Input connections.

Connecting to AMS for Console Access

Connecting to the AMS console via a keyboard and monitor or a terminal emulation program provides the following benefits:

•

Enables local access to the AMS application software when access to the Web-based GUI is not available;

•

Acts as backup access to the TransAct software if there are network problems.

•

Provides the ability to statically configure the IP address instead of the default DHCP method.

22 AMS Hardware Setup Guide, Version 2.3

Installing the AMS

iDRAC

Monitor

Keyboard

Serial Cable

Note: RGB recommends against DHCP assignment for all live network systems. All TransAct and RGB

Director applications should be configured with static IP addresses.

Connection Options For Console Access

There are two ways to connect to the AMS console:

•

Connect with a USB Keyboard and VGA Monitor;

—OR—

•

Connect with a serial cable.

To connect a USB keyboard and VGA monitor to the AMS, use the VGA and USB ports on the back of the AMS appliance, as shown in

To connect a serial cable to the AMS, connect a null modem serial cable from a computer to the serial port on the AMS rear panel. See

•

On the computer, open a terminal emulation program such as Hyperterminal or Putty, and use the

following settings to connect:

Baud 115200 Data bits 8

Figure 9.

Flow control None Stop bits 1

Figure 9. USB + VGA & Serial Connection.

AMS Hardware Setup Guide, Version 2.3 23

Installing AMS

Installing the RGB Locking Bezel

After you have connected all necessary cables, RGB recommends that you install the locking bezel over the front panel of the AMS chassis (included in your shipment). The locking bezel provides security against unauthorized access to the AMS, such as hard drive removal.

1. Follow the diagram below to insert and lock the bezel:

Figure 10. Locking bezel.

Turning the AMS Appliance On or Off

To turn the AMS appliance on or off, press the Power/Sleep button located on the control panel on the front of the chassis.

Figure 11. Press the Power/Sleep button on the AMS appliance.

24 AMS Hardware Setup Guide, Version 2.3

Performing Initial Configuration for the AMS Appliance

By default, the TransAct or RGB Director software is configured to obtain an IP address dynamically via DHCP. RGB recommends you set the IP address statically.

Configure a Static IP and Network Parameters

Initial static IP configuration of the AMS can be performed in one of two ways:

•

Using the Command Line Interface (CLI) from the system console.

•

Using the DHCP-assiged IP address for GUI access

CLI Method

1. Connect to the AMS appliance using one of the two connection methods described in the section

titled, “Connecting to AMS for Console Access” on page 22.

Note: You must be logged into an account with admin permissions to perform this step (default

account is admin).

2. When prompted to login, enter the administrative username: admin.

3. Enter the default password: ripcode!

4. Change to the system tree of CLI commands by typing system and pressing the [Enter] key.

5. Configure the IP address using the ip address command syntax as shown below (where the bold

lettering is the command to enter):

admin (system)> ip address static [IP address] mask [network mask] gateway [Gateway IP] iface 0

For example, this command sets the static IP, netmask, and gateway on Interface 0:

admin (system)> ip address static 10.10.10.221 mask 255.255.255.0 gateway

10.10.10.1 iface 0

Note: When this command is issued, the IP address change is stored and will take effect when you

execute the ip restart command, or reboot the AMS. Once you reboot the AMS, you will need to login to the system via its Web-based GUI client using the new IP address.

Caution! For RGB Director applications, you must perform additional steps to complete IP and network

configuration, otherwise connectivity problems may arise. To complete configuration, follow the instructions in the section titled, “Completing Static IP and Network Configuration for RGB

Director” on page 28.

DHCP Method

By default, the AMS is configured to use DHCP for obtaining its IP address, subnet mask, and default gateway address. If you wish to use the TransAct or RGB Director GUI to configure a static IP address after it has obtained its addressing via DHCP, there is no need to access the command line interface

(CLI). Simply open a Web browser access to the AMS device’s subnet and use the following login credentials for initial access:

5. For RGB Director applications, you must use a Firefox browser for HTML GUI access.

AMS Hardware Setup Guide, Version 2.3 25

to the IP address from a remote administrative computer with

Installing AMS

Name will change based on TransAct application loaded on the AMS

Completing AMS Configuration

Once you have installed and wired the AMS, and assigned it a static IP address, you are now ready to complete the system configuration through its Web-based application. The sections below describe initial login access for both TransAct and RGB Director applications.

Logging in to a TransAct System for Configuration

If your AMS appliance has been loaded with a TransAct application—Packager, Encoder/Transcoder, Tra ns co de r, or Commander—system configuration is performed through the TransAct WebGUI

Management Console, an example of which is shown in Figure 12.

To log in to a TransAct application device, proceed as follows:

1. Point your Web browser to the AMS IP address (as defined in “Configure a Static IP and Network

Parameters” on page 25).

Figure 12 shows an example of a TransAct Packager GUI Management Console login window.

Figure 12. AMS appliance Login menu (

2. Enter the default administrative Username: admin.

3. Enter the default administrative Password: ripcode!

4. Click the Login button.

5. Refer to the User Guide of your TransAct software application for system configuration and usage.

Packager

shown)

26 AMS Hardware Setup Guide, Version 2.3

Completing AMS Configuration

Logging in to an RGB Director System for Configuration

If your AMS appliance has been loaded with RGB Director, system configuration is performed through Director’s HTML GUI via a Firefox Web browser, an example of which is shown in Figure 13.

To log in to an RGB Director system, proceed as follows:

1. Use a Firefox browser to point to the RGB Director IP address (as defined in “Configure a Static IP

and Network Parameters” on page 25).

Figure 13 shows an example of an RGB Director HTML GUI login window.

Figure 13. RGB Director Login window

2. Enter the default administrative Username: admin.

3. Enter the default administrative Password: ripcode!

4. Click the Login button.

AMS Hardware Setup Guide, Version 2.3 27

Installing AMS

Completing Static IP and Network Configuration for RGB Director

If you configured the RGB Director’s IP and network parameters via the CLI, you need to perform additional configuration steps in the HTML GUI to ensure changes are populated in Director’s database.

To complete IP and network configuration, proceed as follows:

1. Using the new static IP address, log in to Director’s GUI from a Firefox Web browser on a remote or

local administrative computer. Login: admin

Password: ripcode!

2. Click the Devices tab and navigate to the following menu: Devices --> Network.

3. Click the “+” box to expand the [Director_ip-address] container and click through to the Interfaces

container expansion.

Set Mode, IP, and Netmask

4. In the eth0 entry, select or confirm the Mode field is set to Static.

5. Enter the same IP and Netmask addresses that you entered via the CLI in step 5 on page 25.

6. Click the Apply button to save the IP and Netmask settings.

This figure shows the Devices --> Network --> Interfaces --> eth0 container settings for Static IP and Netmask:

Set Default Gateway

7. In the same eth0 entry, click the drop-down arrow in the Mode field and select Default Gateway.

8. Enter the same Gat e way IP address that you entered via the CLI in step 5 on page 25.

28 AMS Hardware Setup Guide, Version 2.3

Completing AMS Configuration

9. Click the Apply button to save the Default Gateway settings.

This figure shows the eth0 settings when Default Gateway is selected from the Mode field:

Set Host Name

10.Click the Devices tab and navigate to the following menu: Devices --> Hardware.

11.Click the “+” box to expand the [Director_ip-address] container.

12.Enter the desired host name (up to 255 characters) in the Host Name field.

13.Click Apply.

This figure shows the Host Name and Restart settings in the Devices --> Hardware menu:

Restart Director Services

14.In the same window, select the Restart option to restart Director’s services and effect all IP

parameter changes immediately (IP address, Netmask, Default Gateway, and Host Name).

15.Click Apply.

Once you have configured Director’s IP address and host name parameters, you may configure all remaining system parameters. Refer to the Director User Guide, Release 1.0 for instructions.

Note: To prepare VMG2 devices for Director management, refer to the following document:

VMG Gen2 Safe Mode Guide (Part number: 250-0217-01, Rev A).



AMS Hardware Setup Guide, Version 2.3 29

Installing AMS

30 AMS Hardware Setup Guide, Version 2.3

CHAPTER 3

LCD Screen & Troubleshooting

This chapter provides information on the LCD screen located on the front panel of the AMS, contact information for RGB Customer Support, and additional links to Dell documentation resources.

In This Chapter:

•

“AMS LCD Screen,” next

•

“Contacting RGB Customer Support” on page 33

•

“Additional Documentation Resources” on page 33

AMS LCD Screen

This section describes configuration and viewing options from the LCD screen of the AMS. There are three basic menus involved: Home screen, Setup menu, and View menu.

Home Screen

The LCD Home screen on the front panel of the AMS displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system is in standby mode, the LCD backlight turns off after five minutes of inactivity if there are no error messages.

Below is a description of the navigat

page 11 LCD menu buttons Allows you to navigate the control panel LCD menu.

ion buttons and their usage:

utton (<) —Moves the cursor back in one-step

Left b

increments Select butto

by cursor Right button (>) —Moves the cursor forward in one-

step increments. During message scrolling:

• Press once to increase scrolling speed Press again to stop

•

• Press again to return to default scrolling speed

• Press again to repeat the cycle

n () —Selects the menu item highlighted

AMS Hardware Setup Guide, Doc Version 2.3 31

LCD Screen & Troubleshooting

Getting to the Home Screen

Press one of the three navigation buttons (Left, Select, or Right) to view the Home screen.

To navigate to the Ho

Home icon

is displayed, and then select the Home icon.

From the Home scr

me screen from another menu, continue to select the up arrow until the

een, press the Select button to enter the main menu.

Setup Menu

When you select an option in the Setup menu, you must confirm the option before proceeding to the next action.

Table 5. AMS LCD - Setup Menu

Option Description

iDRAC Sets the network mode of the iDRAC7 management port.

Note: the iDRAC setting on the LCD panel does not set the IP address of the Eth0 management port for TransAct application management. To set the IP address of your TransAct appliance, you must access the AMS console from the rear of the AMS as described in “Connecting to AMS for Console Access”

on page 22.

Set error Select SEL to display LCD error messages in a format that matches the IPMI

description in the SEL. This is useful when trying to match an LCD message with an SEL entry.

Select Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format.

Set home Select the default information to be displayed on the LCD Home screen. See

View Menu to see the options and option items that can be set as the default on the Home screen.

View Menu

When you select an option in the View menu, you must confirm the option before proceeding to the next action.

Table 6. AMS LCD - View Menu

Option Description iDRAC Displays the IPv4 or IPv6 addresses for the iDRAC7.

Note: the iDRAC setting on the LCD panel does not set the IP address of the Eth0 management port for TransAct application or RGB Director management. To set the IP address of your TransAct or RGB Director appliance, you must access the AMS console from the rear of the AMS as

described in “Connecting to AMS for Console Access” on page 22. MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system.

32 AMS Hardware Setup Guide, Doc Version 2.3

Table 6. AMS LCD - View Menu

Option Description

Power Displays the power output of the system in BTU/hr or Watts. The display

format can be configured in the Set home submenu of the Setup menu.

Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display

format can be configured in the Set home submenu of the Setup menu.

Contacting RGB Customer Support

RGB Customer Support is available 24x7. If after reviewing this setup guide you still require assistance, please contact RGB Customer Support via any of the following methods:

Table 7. Contacting RGB Customer Support

Method Contact Information

E-mail support@rgbnetworks.com Internet http://www.rgbnetworks.com/support/rgb-customer-portal.php Inside North America 1.877.RGB.NETW // (1.877.742.6389) Outside the North America +1.408.701.2800

Contacting RGB Customer Support

Additional Documentation Resources

Additional documentation for the Dell R620 PowerEdge Enterprise Server may be found at the following link:

http://www.dell.com/support/Manuals/us/en/19/product/poweredge-r620

AMS Hardware Setup Guide, Doc Version 2.3 33

LCD Screen & Troubleshooting

34 AMS Hardware Setup Guide, Doc Version 2.3

RGB Networks Application Media Server, AMS Hardware Setup Manual

Specifications and Main Features

Frequently Asked Questions

User Manual