HELP ALERT® Fob
User Guide
© 2018 RF Technologies, Inc. All specifications subject to change without notice.
® and ™ indicate trademarks owned by RF Technologies, Inc.
All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any
means without written permission from RF Technologies, Inc.
Contents
CONTENTS
CONTENTS ................................................................................. 1
WARNINGS AND CAUTIONS .................................................... 3
Warnings ............................................................................... 3
Bio-Incompatibility Notice ...................................................... 5
Cautions ................................................................................ 6
Federal Communication Commission (FCC) Compliance ... 6
PREFACE .................................................................................... 7
Overview ............................................................................... 7
Intended Audience ................................................................ 7
Contact Information ............................................................... 7
Technical Support ........................................................... 7
Customer Care ............................................................... 8
Sales ............................................................................... 8
Product Warranty .................................................................. 8
GENERAL INFORMATION ......................................................... 9
Introduction............................................................................ 9
Device ................................................................................... 9
Display .......................................................................... 10
LED Light Guidelines .................................................... 11
Activate ......................................................................... 13
Batteries .............................................................................. 13
Alarms ................................................................................. 14
Alarm Activation ............................................................ 15
Device in Alarm............................................................. 15
Mass Notify in Alarm ..................................................... 15
Device Acknowlege ...................................................... 16
Alarm Tracking .............................................................. 16
HELP ALERT Fob User Guide Page 1 of 28
0510-0543-B
Contents
Initiating Mass Notification ............................................ 17
Alarm Acknowlege ........................................................ 18
Alarm Clearing .............................................................. 18
TESTING AND CARE ............................................................... 21
Device Testing .................................................................... 21
Periodic Testing ............................................................ 21
Visual Inspection........................................................... 21
Operation ...................................................................... 22
Storage ................................................................................ 22
Device Cleaning and Care .................................................. 23
Approved Cleaners ....................................................... 24
Non-Approved Cleaners ............................................... 24
SPECIFICATIONS ..................................................................... 25
Help Alert Fob ..................................................................... 25
REVISION HISTORY................................................................. 27
Page 2 of 28 HELP ALERT Fob User Guide
0510-0543-B
Warnings and Cautions
Warnings
WARNINGS AND
CAUTIONS
It is important for your facility to implement and enforce the
following WARNINGS and CAUTIONS in order to keep all
equipment functioning properly. Disregarding the information and
instructions in this document is considered abnormal use and may
result in injury or system failure.
ACCESSORIES (SUPPLIES)—To ensure
resident safety and proper operation of equipment,
use only parts and accessories manufactured or
recommended by RF Technologies, Inc. Parts and
accessories not manufactured or recommended
by RF Technologies, Inc. may not meet the
requirements of the applicable safety and
performance standards.
Failure to use the components and supplies
specified by RF Technologies, Inc. may result
in equipment and/or system failure.
HELP ALERT Fob User Guide Page 3 of 28
0510-0543-B
EXPLOSION HAZARD—These devices should
not be used in the presence of flammable gas
mixtures. It should also not be used in oxygen
enriched atmospheres.
STATIC DISCHARGE—Do not touch the PCB or
battery contacts. Damage to the device may
result.
SYSTEM WIRING—All permanent supply
connections must be done in accordance with
National Electric Code, NFPA 70.
Warnings and Cautions
INSTALLATION AND CONFIGURATION—It is
the responsibility of the facility to follow the
installation instructions carefully, as outlined in the
applicable system guides, and to use the
components and supplies specified by RF
Technologies, Inc. for all installations.
Failure to use the components and supplies
specified by RF Technologies, Inc. may result
in equipment and/or system failure.
INSTRUCTIONS FOR SET UP AND USE—It is
the responsibility of the facility to follow the
instructions for set up and use carefully, as
outlined in this manual, and to use the
components and supplies specified by RF
Technologies, Inc. for set up and use.
Failure to use the components and supplies
specified by RF Technologies, Inc. may result
in equipment and/or system failure.
SYSTEM INSPECTION—It is the responsibility of
the facility to establish and facilitate a regular
inspection schedule for your system. RF
Technologies, Inc. recommends reviewing the
system health on a monthly basis.
To arrange for a quarterly inspection by RF
Technologies, Inc., call our Technical Support
Department at (800)-669-9946 or (262) 790-1771.
Failure to provide regular inspection of these
products may result in equipment and/or
system failure.
Page 4 of 28 HELP ALERT Fob User Guide
0510-0543-B
Warnings and Cautions
Bio-Incompatibility Notice
MR UNSAFE
SYSTEM MAINTENANCE AND TESTING—It is
the responsibility of the facility to establish and
facilitate a regular maintenance schedule for your
system. This includes regular inspection, testing,
and cleaning. RF Technologies, Inc. recommends
monthly maintenance and testing of your system.
It is also recommended that your facility keep
records of maintenance and test completions.
Failure to provide regular maintenance and
testing of these products may result in
equipment and/or system failure.
USER TRAINING—Only users who have received
adequate training on the use of the system, as
outlined in this manual, should use the system. It
is the responsibility of the facility to ensure all
users have been trained.
Failure to adequately train employees may
cause system failure due to user error. In
addition, incorrect use of the equipment may
also result in system failure.
All RF Technologies transmitters, pendants and
banding material “PRODUCT” have been
determined to be MR Unsafe as defined by ASTM
F 2503-05. Use of “PRODUCT” in a Magnetic
Resonance Imaging system will cause injury to
residents and staff, MR system malfunction or
“PRODUCT” malfunction. Do not bring
“PRODUCT” into the MR system area and follow
your facilities policies to classify and label
“PRODUCT” as MR Unsafe.
Do not use with people that have sensitivities or allergies to device
materials. The device materials include Acrylonitrile butadiene
styrene (ABS), Silicon, Rubber, and Neoprene.
HELP ALERT Fob User Guide Page 5 of 28
0510-0543-B
Warnings and Cautions
Cautions
Federal Communication Commission
DISPOSAL—At the end of their service life the
products described in this manual, as well as
accessories (i.e. lithium batteries, etc.), must be
disposed of in compliance with all applicable
federal, state and local guidelines regulating the
disposal of products containing potential
environmental contaminants. Dispose of the
packaging material by observing the applicable
waste control regulations
PRODUCT WARRANTIES—Failure to follow the
Warnings and Cautions in this guide voids any
and all Product Warranties.
WORN OR DAMAGED PARTS—If the devices
are worn or damaged, you must have the product
serviced. For more information, see the section
entitled “Service and Return.”
(FCC) Compliance
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation of the device.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
This portable transmitter with its antenna has shown compliance
with FCC’s SAR limits for general population / uncontrolled
exposure. The maximum listed SAR level is 0.18 W/kg (body). The
antenna used for this device must not be co-located or operating in
conjunction with any other antenna or transmitter.
Page 6 of 28 HELP ALERT Fob User Guide
0510-0543-B
Preface
Overview
Intended
Contact
Technical
PREFACE
Audience
Information
This guide provides detailed instructions
about using the HELP ALERT
as specific requirements.
WARNING: The HELP ALERT System
(powered by Pinpoint) is designed and
intended to work in conjunction with a
facility’s overall security program, including
reasonable operating policies and
procedures. It is the responsibility of the
facilities security team to maintain their best
practices and operating procedure based
upon HELP ALERT notifications.
This User Guide is intended for users who
use the HELP ALERT devices. It includes
detailed information about care and cleaning,
testing the devices, alerts, and device
specifications.
For more information about RF Technologies,
Inc. products, go to www.rft.com
®
Fob as well
.
HELP ALERT Fob User Guide Page 7 of 28
0510-0543-B
Support
For technical support, contact the Technical
Support Team at:
(800) 669-9946, option 5 or (262) 790-1771
tech@rft.com
Preface
Customer
Sales
Product
Care
For questions on part replacement or for
ordering new parts, contact the Customer
Care Team at:
(800) 669-9946, option 2
Warranty
customercare@rft.com
For questions regarding system add-ons,
contact your Sales Manager.
Product Warranty information can be found
with your original system proposal and
invoice.
Page 8 of 28 HELP ALERT Fob User Guide
0510-0543-B
Introduction
Device
General Information
GENERAL INFORMATION
This chapter provides general information
about the fobs. It includes information on
the HELP ALERT
alarms, and changing batteries.
The HELP ALERT Fob is a small wireless
transmitter that enables users to call for
assistance and to be located within their
facility. The device is designed to appear
as a normal key fob, and a press of the
thumb button sends a silent wireless signal
to the HELP ALERT software and then
silently provides location information to the
HELP ALERT system so security staff can
track the user’s location if it changes. Upon
activation, it can vibrate to provide tactile
feedback to the user and a bright LED
flashes until cleared.
®
devices, displays,
HELP ALERT Fob User Guide Page 9 of 28
0510-0543-B
For a device configured with the optional
Mass Notification feature, a secondary set
of squeeze buttons provide a Mass
Notification alarm that can alert all staff to
security situations.
NOTE: To prevent damage to the device,
avoid humid/wet conditions and dropping
the device.
Email and SMS notifications can be
configured to monitor for alerts or devices
requiring assistance (such as battery
replacement).
General Information
Display
The two side buttons will activate a
The LED on the device will provide
feedback on to what the device is doing
(see the LED Light Guidelines for
additional information).
The device has 3 buttons:
The primary button on the top activates
an alarm within the software.
secondary alarm. The secondary
alarm is activated by simultaneously
pressing and holding both side buttons
for ~2 seconds. Once activated, the
device will vibrate to let the user know
the alarm has been sent.
NOTE: If Mass Notification is enabled and
configured in the software, the Mass
Notification event will occur when both
buttons are pressed.
If Mass Notification is not configured in the
software, then the secondary button
activation will trigger a Priority Alert.
RADIO FREQUENCY: The radio
frequency (RF) characteristics of certain
building materials may interfere or block
the device’s signal.
Page 10 of 28 HELP ALERT Fob User Guide
0510-0543-B
LED Light
Guidelines
Button Press
General Information
The LED on the device is a status
indicator. The meanings are in the
following table:
Listed below is the device LED activity
reference table:
LED Sequence (over
10-15 sec)
• •
• •
•• ••
------------- --------------------
P------ • ------- -------- • -----
P---- • --------- --------- • -----
• Blink
- Solid
P
Meaning How to Respond
Blinking Normal
operation
Battery status is good
Blinking Normal
operation
Battery status is low
Cannot connect to
AP
Battery status is good
Solid Orange –
Brown Out State, the
battery made
momentary contact
with the terminal and
did not power up
properly
Alarm is being
triggered
MassNote Alarm is
being triggered
No action required
Change batteries
immediately
Move to area within
range of network and
wait < 5 min for
blinking pattern to
change
If condition
continues, contact
technical support
Cycle the batteries
The sequence was
started by user
holding top button for
> 1 second
The sequence was
started by user
holding both side
buttons for > 2
second
HELP ALERT Fob User Guide Page 11 of 28
0510-0543-B
General Information
LED Sequence (over
10-15 sec)
-----P---- • ---- ------------ -- • -----
---- • ------------------ • -----
---- • ------------------ • -----
---- • ------------------ • -----
---- • ------------------ • -----
------------- ---------- ----
or
------------- ------------ --
•••••••••••••••••••••••
• • • • • • • •
P•P•P•P•P• •
P•P•P•P•P•
• • • • • • • • • • • • •
Meaning How to Respond
Alarm is escalated to
MassNote triggered
Device is in alarm No action required
Device is in
MassNote alarm
Device Alarm has
been acknowledged
MassNote Alarm has
been acknowledged
Device is not
receiving updates
from system server
Rapid red blinking –
Firmware is being
updated
Red-green-red
flashing – Device
configuration is being
updated
User has forced the
Device to check in
Forced Device
check-in not reaching
system server
Device Blinking
Orange once a
second – Device was
reset to manufacturer
defaults
The sequence was
started by user
holding both side
buttons for > 2
second during alarm
No action required
No action required
No action required
Attempt to move
within range of the
network
Wait until finished
before use
Wait until finished
before use
Sequence was
started by user
pressing button five
times
Attempt to move
within range of the
network, or retry
Exchange with
supervisor
Page 12 of 28 HELP ALERT Fob User Guide
0510-0543-B
General Information
Activate
Batteries
.
LED Sequence (over
10-15 sec)
Meaning How to Respond
No Activity – Device
may not be
functioning
Remove/Replace
Batteries, or
exchange with
supervisor
HELP ALERT devices are pre-configured
to customer specific enviroments. To
activate the device, insert the batteries.
RF Technologies uses only Energizer
Ultimate Lithium AAA batteries (model #
LR92). These batteries provide more
battery life than other batteries of the same
size. Depending on pendant use, the
batteries will last approximately 6 months
To replace a battery:
1. Unlock the battery door either with the
provided tool, or by rotating the latch.
2. Open the battery door.
HELP ALERT Fob User Guide Page 13 of 28
0510-0543-B
General Information
3. Remove the old batteries and dispose
Alarms
of properly.
4. Insert the new LR92 batteries in the
battery compartment. Be sure to align
the positive (+) end of the battery (plus
side up) as marked inside the battery
holder.
5. Close the battery door
6. Lock the battery door either with the
provided tool, or by rotating the latch.
Watching for Active Alerts
An active alert is triggered when an
individual has pressed the Alert button on
their device or when an equipment tracker
has been tampered with.
1. Navigate to the URL provided by the
2. Log in using your assigned username
3. If there are no alerts in the system, the
Page 14 of 28 HELP ALERT Fob User Guide
system administrator
and password
page will contain a message explaining
that there are No Active Alerts
0510-0543-B
Alarm
Activation
Device in
Mass Notify
Alarm
General Information
Trigger an Alarm
To activate the alarm,
press and hold the button
for at least one second.
When activated, the
device vibrates briefly
and the red light flashes
until the alarm is cleared.
Trigger a Mass
Notification
Firmly press and hold the
two side buttons until you
feel the device vibrate (~2
seconds)
The LED light shines RED for 10 seconds
at a time to indicate that the device is in an
alarm state
in Alarm
HELP ALERT Fob User Guide Page 15 of 28
0510-0543-B
The light shines BLUE for 10 seconds at a
time to indicate that the device is in an
alarm state
NOTE: As the other devices in the system
receive the mass notification signal, they
will vibrate and enter the mass notification
state as well.
General Information
Device
Alarm
1. If one or more alerts are active in the
Acknowlege
When a responder has indicated that help
is on the way, the light will begin to shine
GREEN for 10 seconds at a time.
Tracking
system, a RED card will appear on the
left-side of the screen containing
information about who triggered the
alarm and their calculated location.
2. Priority Alarms will show first and have
a Priority indication on the card
3. The right-side of the screen will display
a map of the floor/building
Page 16 of 28 HELP ALERT Fob User Guide
0510-0543-B
General Information
4. When a mass notification is triggered,
Initiating
1. If the notification needs to go out to all
a PURPLE card will appear on the leftside of the screen containing
information about who or what
triggered the alarm and their calculated
location.
5. Mass Alert alarms will always display
first in the list and have a MASS
ALERT indication on the card
Mass
Notification
HELP ALERT Fob User Guide Page 17 of 28
0510-0543-B
participants, click the YELLOW MASS
ALERT banner to initiate the mass
alert
2. If asked if you want to Initiate MASS
ALERT?, click the Yes button
NOTE: This will only appear when
Mass Notification User Consent has
been configured for the system
3. Every device within the system will
start to alarm and the RED cards will
appear in the list
General Information
Alarm
1. Address the alert(s) according to
Alarm
1. Once an alert situation has been
Acknowlege
2. Click the Acknowledge button to
3. The card will turn ORANGE to
4. If the alarm is a mass notification,
5. Once a responder has Acknowledged
priority by clicking the alert’s
information card on the left-hand side
of the screen
indicate that the alert has been seen
NOTE: If this is a mass notification,
click the Acknowledge button on the
original Mass Alert notification
differentiate it from any new alarms
that might appear in the system
every device within the system will turn
to ORANGE when it is acknowledged
an alert in the system, the light on the
alarming device will turn GREEN to
indicate to the user that assistance is
on the way
Clearing
Page 18 of 28 HELP ALERT Fob User Guide
Acknowledged and addressed
according to your facility’s protocols,
click the Clear button
NOTE: If this is a mass notification,
click the Clear button on the original
Mass Alert notification and all devices
within the system will be cleared
0510-0543-B
2. The application requires the user to
General Information
enter a brief explanation of the
situation before the alert can be
cleared
You cannot clear individual devices when a
mass notification alarm has been triggered.
Clearing must be done on the original alert.
HELP ALERT Fob User Guide Page 19 of 28
0510-0543-B
General Information
This page intentionally left blank.
Page 20 of 28 HELP ALERT Fob User Guide
0510-0543-B
Testing and Care
Device Testing
Periodic
1. Make sure before testing your
Visual Inspection
1. Visually inspect the device for
TESTING AND CARE
Prior to use, verify the device is ready to
use by checking the LED indicator.
The status LED should be blinking
green. This indicates that the device is
within range of the WiFi network and will
alarm in the software if the button is
pressed.
Testing
device that you have followed all the
protocols in place by your facility to
indicate you are performing a test.
2. In the Help Alert software, flag the
next alarm for your device (via MAC
ID) as a Test. To do this you need
Administrator credentials.
3. Push and hold the button on the
device you are trying to test.
4. When the alert is seen in the
software, follow the protocol in
place to acknowledge and clear the
alarm.
5. Your facility must keep the records
for test and device inspection.
damage or loose parts.
HELP ALERT Fob User Guide Page 21 of 28
0510-0543-B
Testing and Care
Operation
1. The main button acts as the primary
Storage
2. The device’s location will update in
3. The two side buttons act as the
4. The device’s location will update in
alert trigger. When the button is
held for the amount of time
configured in the software (default is
1 second), the device will enter into
an alarm state and send the alarm
information to the HELP ALERT
server.
the software every 10 seconds and
no other action is required from the
user. Acknowledging and Clearing
alarms happens in the software.
Mass Notification trigger. When
both side buttons are held down
simultaneously for the appropriate
amount of time (~2 seconds), the
device will vibrate and the LED will
turn blue to let the user know that a
Mass Notification alert has been
sent to the server.
the software every 10 seconds and
no other action is required from the
user. Acknowledging and Clearing
alarms happens in the software.
Page 22 of 28 HELP ALERT Fob User Guide
Store unused devices in an area that
has adequate WiFi coverage to prolong
battery life.
Avoid storing devices in metal drawers
or lockers as this will drain the batteries
quicker.
0510-0543-B
Device
Cleaning and
Care
Testing and Care
This section provides detailed
information about cleaning and caring
for a HELP ALERT device.
CAUTION: Use of non-approved
cleaners can cause permanent damage
and will void any and all warranties.
CAUTION: Using an approved cleaner
does not confirm the suitability of the
cleaner to meet your infection control
standard; it only indicates that the
device will not be harmed by the
cleaner.
The devices may be wiped with
approved cleaners during cleaning, but
must NOT be soaked. Soaking may
result in equipment and/or system
failure.
HELP ALERT Fob User Guide Page 23 of 28
0510-0543-B
NOTE: In order to avoid inadvertent
alarms, cleaning procedures must be
performed with care so as to not press
the buttons.
Testing and Care
Approved
Non-Approved
Cleaners
Cleaners
Clean the device with a rag moistened
with warm soapy water only.
These cleaners may cause plastic
embrittlement and erosion.
Other cleaning agents (such as
Isopropyl Alcohol) will weaken or
damage the device.
®
Neutral Quat Hi-Tor® Plus
3M
Airx® 109A Isopropyl Alcohol
Cavicide®
Caviwipes™
Cavicide1™
Caviwipes1™
®
Sani-Cloth® HB
PDI
®
Sani-Cloth Plus
PDI
®
Super-Sani
PDI
®
Sani-Cloth® AF3
PDI
Clorox Healthcare®
Hydrogen Peroxide
Quest 256
®
Cleaner Disinfectants
Page 24 of 28 HELP ALERT Fob User Guide
Ecolab® Quik Fill 920 Steriplex® SD RTU
Health-Tec™ Virex® II-256
®
TB
Virex
®
HB
Virex
Bleach
Cleaners containing
Bleach
Cidex
Cidex
Cidex
®
Activated
®
Plus
®
OPA
3M™ Phenolic
0510-0543-B
Specifications
Help Alert Fob
Size
Weight
Color
SPECIFICATIONS
8.0 x 2.5 x 2.75 cm (without bracket)
2.1 ounces
Black
Operating
Temperature
Storage Temperature
Composition
Battery Life
Frequency
Regulations
HELP ALERT Fob User Guide Page 25 of 28
0510-0543-B
32–140° Fahrenheit
95% non-condensing, relative humidity
-40–140° Fahrenheit
Latex Free ABS Plastic
6 month, Energizer L92 – AAA Lithium
2.412 – 2.462 GHz
FCC, Part 15.212
Specifications
Part Number Description
1000-9160 Help Alert Fob w/Mass Notification, Latch,
Configured
1000-9165 Help Alert Fob w/Mass Notification, Lock,
Configured
1000-9170 Help Alert Fob, Latch, Configured
1000-9176 Help Alert Fob, Lock, Configured
0800-0582 Belt Clip for Help Alert Fob
0500-0226 Cap Lock Wrench for Help Alert Fob
0490-0507 Lanyard Necklace with Key Ring and
Breakaway Connector
Page 26 of 28 HELP ALERT Fob User Guide
0510-0543-B
REVISION HISTORY
Revision Change
A Release
Revision History
B
Updated: Enhanced graphics
Updated: Added clarification to user instructions
HELP ALERT Fob User Guide Page 27 of 28
0510-0543-B
Revision History
This page intentionally left blank.
Page 28 of 28 HELP ALERT Fob User Guide
0510-0543-B
www.rft.com
3125 North 126th Street, Brookfield, WI 53005
Phone 800.669.9946 fax 262.790.1784
0510-0543-B
Release Date: 05/2018
Loading...