R F Technologies SPFSZ24 User Manual
Chapter 4
Handling Events
Introduction
This chapter provides information about the Events. It provides a detail description of alarming events, the devices
that triggered the events and information about responding to the specific events.
Events
An event is an action that occurs in the software that requires a response from an authorized user. When an event
occurs, a message is displayed in the Event List indicating the relevant device, the patient’s or asset’s name when
applicable, and the type of event received.
Click anywhere in the Alarm Message Box to access more information about the event and to select a cause for the
event, if applicable, from the Event Information window. These event causes are then logged into the applicable
reports. For information about reporting, see Chapter 5, Using System Reports.
WARNING: The Series 6.0 Software is designed and intended to work in
conjunction with a facility’s overall patient security program, including reasonable
operating policies and procedures. The Series 6.0 Software, by itself, cannot
prevent abductions or elopements.
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Chapter 4: Handling Events
Alarm Message Box
Flashing icon indicates the location
You a re her e
Room device in alarm
(location of client computer)
of the device reporting the event
Devices Displayed on the Map
Devices are displayed on the map or floor plan on the Client computer(s). The display is configured to assist the
staff in monitoring devices. The location of a device issuing an alarm is indicated by a flashing icon on the map.
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FIGURE 4.1: Main Window
Devices Assigned to a Room
Devices assigned to a room will not show on the map until the room device goes into alarm. The map will display
the room to which the alarming device is assigned. By clicking on the alarming device icon, you can bring up
details of the alarm. If more than one device is assigned to a room, details on both devices are displayed. Click OK
to dismiss the alarm. The icon will continue to flash until the alarm is cleared.
FIGURE 4.2: Room Detail Window
If a transmitter location changes, for example if an alarm is activated while the transmitter is in motion, the Router
closest to the transmitter triggers the alarm. The icon representing the Router flashes on the Client computer map.
Below is a table of how devices are displayed on the map in the Main Window
.
Events
Normal Mode Alarming Device Fault
Green Flashing Red Flashing Yellow
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Chapter 4: Handling Events
Event Cause
Buttons
Event Types
There are several different event types that can occur when using the Series 6.0 Software. The following sections
provide a brief overview of each event as well as an action to take if this event occurs.
Event Information Window
When an event occurs, an Alarm Message Box is displayed in the Event List. Click anywhere in the Alarm
Message Box to access the Event Information window. The Event Information window contains detailed
information about the event. If a picture is available, certain events will display the picture of the patient or asset
associated with the event.
WARNING: If you do not already have procedures in place, you must
establish procedures for your staff to follow to ensure patient safety and
to secure the area in the event of an alarm. Existing procedures may
require modification to incorporate optional features. Failure to create or
modify these procedures may result in patient abduction or elopement.
NOTE: The Event Cause buttons in the Event Information window are different for each
event. See the following sections for detailed information.
Selecting an Event Cause will clear an alarm.
FIGURE 4.3: Event Information Window
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Event Information Window Properties
The following table provides brief descriptions of the properties that appear in the Event Information window.
Event—Lists the type of event recorded.
Time—Shows the time that the event occurred.
Patient
Name—the transmitter ID number, or the name of the patient or asset to whom the transmitter is assigned.
Room—the room number of the patient or asset.
Unit—the unit that the patient or asset is assigned to.
Gender—the gender of the patient.
Risk—the risk level assigned to the patient or asset.
Admitted By—the staff member who performed the admission.
Transmitter—the identification number of the transmitter that initiated the event.
Ty p e —the type of transmitter that sent the signal.
Event T ypes
Device Location
Device Name—the name of the device that received the alarm.
Device Type—the type of device that received the alarm.
Help—displays help information for the Event Information window.
Review Print Info—opens an Event Information Report with patient or asset, event and device location
information.
Close— closes the Event Information window without clearing the alarm.
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Red Alarms
The following sections provide detailed information about Red Alarms, responding to alarming events, and the
the way the event should be cleared. Red Alarms are high priority alarms. They are displayed in the Alarm
Message Box and the Event List sequentially as they occur. Red Alarms are displayed first in the Alarm Message
Box and Event list.
Door Alarm
When a patient wearing an alarming band transmitter is in an Exit Alarm Zone and the monitored door is open,
an alarm sounds at the Exit Alarm Controller, a message is displayed on the Client computer(s) in the unit
configured to monitor the transmitter, and the location of the Exit Alarm Zone is indicated by a flashing icon on
the map on the Client computer(s). Door Alarms are also displayed on remote notification devices.
To respond to a Door Alarm
1. Always follow your facility’s policies and procedure to ensure patient safety and secure the area.
2. Go to the alarming device and use your card reader access card (if applicable) or enter the appropriate 4digit alarm code to clear the alarm at the device. For more information about the Alarm Code, contact
your System Administrator.
3. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box and Event List. If JCAHO is not activated, the Alarm Message Box clears once the
alarm is cleared at the device.
4. From the Client computer, click anywhere in the Door Alarm Message Box to access the Event
Information window.
5. Select one of the following causes for the Door Alarm:
• Escort problem—there was an issue while the patient was in escort.
• Tr a nsf er p ro bl e m—there was an issue while the patient was in transfer.
• Accidentally close to open door—the patient was near a door when it was opened.
• Noise —there were noise issues with the device.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Exit Alarm (Wide Gap)
A Wide Gap Exit Alarm occurs when a door or window monitored by a Door/Window transmitter is opened. A
Door/Window transmitter is a device that protects a door or window against unauthorized egress. When a Wide
Gap Exit Alarm occurs, a message is displayed on the Client computer(s) in the unit configured to monitor the
door or window, and the location of the Exit Alarm is indicated by a flashing icon on the map on the Client
computer(s).
NOTE: No local audible alarms are sounded from the Door/Window transmitter when an
alarm occurs.
To respond to a Wide Gap Exit Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the door or window that initiated the alarm.
3. Close the door or window. The system records the event and clears the alarm when the door or window
is closed.
Event T ypes
Smoke Alarm
When a smoke detector that is integrated with the system is activated, an alarm sounds, a message is displayed on
the Client computer(s) in the unit configured to monitor the device, and the location of the Smoke Alarm is
indicated by a flashing icon on the map on the Client computer(s). An event is reported in the Event List each
time the smoke detector is activated.
To respond to a Smoke Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the alarming device. Smoke Alarms must be reset at the alarming device.The system records the
event as a Reset when the smoke detector is reset.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Chapter 4: Handling Events
Perimeter Alarm
A Perimeter Alarm occurs when the doors monitored by the system are in Perimeter mode and a door is opened.
Perimeter mode is when a door is in a lockdown state as a result of system configuration or an event. Perimeter
mode also occurs when a door is open at the time a Cut Band Alarm occurs.
When a Perimeter alarm occurs, an alarm sounds at the Exit Alarm Controller, a message is displayed on the
Central Server or Client computer(s) in the unit configured to monitor the door, and the location of the Exit
Alarm is indicated by a flashing icon on the map on the Client computer(s).
NOTE: You cannot silence or reset the Exit Alarm Controller’s alarms from the Central
Server and Client computer(s). You must reset the alarm at the Exit Alarm Controller.
NOTE: Any perimeter alarms that occur due to a door open during a Cut Band Alarm
require that the Cut Band Alarm be cleared at the computer first, before the doors are reset
or cleared.
To respond to a Perimeter Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the alarming device. Perimeter Alarms must be reset at the alarming device.
3. Go to the Exit Alarm Controller and use your card reader access card (if applicable) or enter the
appropriate 4-digit alarm code. For more information about the Alarm Code, contact your System
Administrator. The system records the event as a Reset when the appropriate code is entered.
4. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box and Event List. If JCAHO is not activated, the Alarm Message Box clears once the
alarm is cleared at the device.
5. From the Central Server or Client computer, click anywhere in the Perimeter Alarm Message Box to
access the Event Information window.
6. Select one of the following causes for the Perimeter Alarm:
• Escort problem—there was an issue while the patient was in escort.
• Tr a nsf er p ro bl e m—there was an issue while the patient was in transfer.
• Accidentally close to open door—the patient was near a door when it was opened.
• Noise —there were noise issues with the device.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Cut Band Alarm
When the banding material on a patient’s alarming band transmitter is cut, tampered with or opened without
authorization (which includes opening the transmitter when a timed event has expired), an alarm is sounded on
the computer configured to monitor the unit, a message is displayed in the Event List, and the location of the
Alarming Band Receiver that detected the event is indicated on the map on the computer(s). Cut Band Alarms
are also displayed on remote notification devices.
If your facility has enabled the Lockdown on Cut Band Alarms feature, a Cut Band Alarm will trigger a Global
Lockdown.You can configure the Global Lockdown feature to lock doors at All exits or By transmitter units.
However if a Cut Band Alarm is initiated during an Escort or a Transfer, the system automatically locks All exits
since the transmitter in Escort or Transfer may be outside of its protected unit and displays the alarm on all Client
computers and Quick Look displays.
NOTE: Any perimeter alarms that occur due to a door open during a Cut Band Alarm
require that the Cut Band Alarm be cleared at the computer first, before the doors are reset
or cleared.
To respond to a Cut Band Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Verify the transmitter is applied correctly and without signs of damage or tampering.
Event T ypes
3. From the Client computer, click anywhere in the Cut Band Alarm Message Box to access the Event
Information window.
4. Select one of the following event causes:
• Clasp open —one of the clasps on the transmitter was open.
• Band cut—the banding material on the transmitter was cut.
• Band worn—the banding material on the transmitter is worn and must be replaced.
• Unauthorized open-—an unauthorized person opened the transmitter clasp.
• Adjust—a transmitter was being adjusted without authorization, an adjust was not requested or
an adjust occurred after the adjust time expired.
• Discharged —the transmitter was being removed in a discharge without authorization, a
discharge was not requested or a discharge occurred after the adjust time allowed.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Chapter 4: Handling Events
Mismatch Alarm
A Mismatch alarm occurs if an Infant transmitter is located within proximity of a Mother transmitter that is
linked to a different transmitter.
To respond to a Mismatch Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Click anywhere in the message box to access the Event Properties window.
3. Select one of the following Event reasons:
• No problem—no issue was found.
• Wron g I n fa n t—the Infant Transmitter is linked with the wrong Mother Transmitter.
• Mothers bonding—while two mothers were socializing, one of the Mother Transmitters picked
• Infant not present—an Infant Transmitter was not present.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
up the other Mother’s Infant Transmitter signal.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
Match Alarm
You can configure the system to require a Mother/Infant match before an infant can be discharged. The Match
Alarm occurs when an infant is discharged and the alarming band material is cut, before performing the required
Mother/Infant match. The Require Mother/Infant match before discharge is configured in the Configuration,
Global Settings menu (refer to the Series 6.0 Software Administrator Guide).
To respond to a Match Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Click anywhere in the Match Alarm Message Box to access the Event Information window.
3. Click Clear.
If necessary, perform the discharge function again by first performing the Mother/Infant match.
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Link Alarm
This alarm occurs when there is a problem linking the Infant transmitter to a Mother transmitter. For example,
the Infant transmitter may already be linked to another Mother transmitter.
To respond to a Link Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Click anywhere in the Link Alarm Message Box to access the Event Information window.
3. Click Clear.
4. If necessary, verify the identity of the mother and infant then relink the Mother and Infant transmitters.
Check Alarm (not “Check Transmitter Alarm”)
No message has been received from the patient’s transmitter or the device in the patient’s room during the
Inactivity Check-In period. The Check message will remain until the patient’s transmitter checks in, an Alarm
message is received, or the event is manually cleared at the Client computer(s).
Event T ypes
To respond to a Check Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the device.
3. Verify that no patient emergency exists.
4. From the Client computer, click anywhere in the Inactivity Check-In Alarm Message Box to access the
Event Information window.
5. Select Clear to clear the Inactivity Check-In alarm.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Chapter 4: Handling Events
Check Transmitter Alarm
A Check Transmitter alarm occurs when the system is unable to locate the transmitter within the required
supervised time.
To respond to a Check Transmitter Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Verify transmitter is fastened correctly and without signs of damage.
For more information, refer to the appropriate Transmitter User Guide.
3. From the Client computer, click anywhere in the Check Transmitter Alarm Message Box to access the
Event Information window.
4. Select one of the following event causes:
• Clasp open —one of the clasps on the transmitter was open.
• Band cut—the banding material on the transmitter was cut.
WARNING: You must test all transmitters prior to use, and periodically
thereafter, to verify proper operation. Failure to test the transmitters before use
can result in system failure and/or an elopement or abduction. In addition, failure
to test transmitters voids the RF Technologies Product Warranty.
• Band worn—the banding material on the transmitter is worn and must be replaced.
• Unauthorized open-—an unauthorized person opened the transmitter clasp.
• Adjust—a transmitter was being adjusted without authorization.
•Discharged —the transmitter was being removed in a discharge without authorization.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
5. A Check Transmitter alarm may be an indication that Receiver coverage may be inadequate. Contact
your System Administrator.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Assistance Required
An Assistance Required alarm occurs when a QR device belonging to a patient alarms. The Alarm message will
remain until the alarming device is reset. An Assistance Required alarm is also activated in response to a Fall
Management System alert.
To respond to an Assistance Required Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Locate the alarming device. Assistance Required Alarms must be reset at the alarming device.
3. Reset the alarming device. The system records the event as a Reset when the alarming device is reset.
4. If responding to a Fall Management System alert, the system will automatically reset and begin
monitoring once the patient is placed back on the Sensor Pad (refer to “Messaging Services” on
page 26).
5. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box and Event List. If JCAHO is not activated, the Alarm Message Box clears once the
alarm is cleared at the device.
Event T ypes
6. From the Client computer, click anywhere in the Assistance Required Alarm Message Box to access the
Event Information window.
7. Select one of the following event causes:
• Fall —the patient had fallen and needed assistance.
• Wa te r —the patient required water.
• Food—the patient required food.
• Ta l k -—the patient had matters to discuss with the attendant.
• Bathroom—the patient required bathroom assistance.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from
the Event List of every Client computer configured to monitor the unit.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Chapter 4: Handling Events
Fall Alarm
This alarm occurs when a patient removes his/her weight from the sensor pad. The alarm clears when weight is reapplied to the pad. The Alarm Message Box will remain on the Client computer until the alarming device is reset.
To respond to an Fall Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Secure the patient from a potential fall situation.
3. The system will automatically reset and begin monitoring once the patient is placed back on the Sensor
Pad.
4. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box and Event List. If JCAHO is not activated, the Alarm Message Box clears once the
alarm is cleared at the device.
5. From the Client computer, click anywhere in the Fall Alarm Message Box to access the Event
Information window.
6. Select one of the following event causes:
• Confused —the patient attempted to get up without assistance.
• Bathroom—the patient required bathroom assistance.
• Wa te r —the patient required water.
• Food—the patient required food.
• Ta l k -—the patient had matters to discuss with the attendant.
• Te s t —the system was being tested.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event
List of every Client computer configured to monitor the unit.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Wet Alarm
This alarm occurs when fluids are detected on an incontinence pad.
To respond to an Wet Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Proceed to the patient and verify incontinence occurrence. Detach the incontinence pad; the alarm
clears when the incontinence pad is detached.
3. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box and Event List. If JCAHO is not activated, the Alarm Message Box clears once the
alarm is cleared at the device.
4. From the Client computer, click anywhere in the Wet Alarm Message Box to access the Event
Information window.
5. Select one of the following event causes:
• Urine —the patient has urined on him/herself.
• Sweat—the patient has sweated causing the bed to be wet.
• Stool—the patient has defecated on him/herself.
Event T ypes
• Spill—the patient has spilled liquid on the bed.
• Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event
List of every Client computer configured to monitor the unit.
NOTE: You ca n c l i ck Silence to stop the alarm sound at the Central Server or Client
computer. The alarm is silenced at that computer only, for the configured length of time;
however, the event still appears in the Event List. The next event automatically restarts the
alarm sound.
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Chapter 4: Handling Events
Tur n A l a r m
This alarm occurs when the time on the Control Unit expires.
To respond to an Turn Alarm
1. Always follow your facility’s policies and procedures to ensure patient safety and secure the area.
2. Proceed to the patient and re-position the patient (refer to the applicable Control Unit’s in-service
manual).
3. If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the
Alarm Message Box and Event List. If JCAHO is not activated, the Alarm Message Box clears once the
alarm is cleared at the device.
4. From the Client computer, click anywhere in the Turn Alarm Message Box to access the Event
Information window.
5. Select one of the following event causes:
• Left —the patient needs to be turned to his/her right side.
• Right—the patient needs to be turned to his/her left side.
• Surpine—the patient needs to be turned to the surpine position, on his/her back.
• Fowler—the patient needs to be turned to the fowler position, semi-upright sitting 45-60 degrees.
• Semi-Fowlers —the patient needs to be turned to the semi-fowler position (semi-upright sitting
30-45 degrees).
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from the Event
List of every Client computer configured to monitor the unit
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Server Missing
This alarm occurs when the Client computer has lost communications with the Central Server.
To respond to a Server Missing Alarm
1. Verify with the System Administrator that the Series 6.0 Software is running on the Client
computer(s).
2. From the Client computer, click anywhere in the Server Missing Alarm Message Box to access the
Event Information window.
The Event Information window only provides time of the Server Missing event. This information may
be helpful when communicating the event to your System Administrator.
3. Click Close.
4. Contact your System Administrator or call RF Technologies Customer Solutions Team at (800) 6699946 or (262) 790-1771.
NOTE: A Server Missing alarm will automatically clear when communications with the
Server is restored. It can not be cleared by the user.
Event T ypes
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Chapter 4: Handling Events
Yellow Alarms
The following sections provide detailed information about Yellow Alarms, responding to alarming events, and the
the way the event should be cleared. Yellow Alarms are medium priority alarms. They are displayed in the Alarm
Message Box and the Event List sequentially as they occur. Yellow Alarms are displayed below Red Alarms.
Client Missing
This alarm occurs when the Client computer is not communicating with the system network.
To respond to a Client Missing Alarm
1. Verify with the System Administrator that the Series 6.0 Software is running on the Client
computer(s).
2. Check the power and network cable connecting the missing Client computer.
3. From the Client computer, click anywhere in the Client Missing Alarm Message Box to access the
Event Information window.
The Event Information window provides more information about the Client Missing event. This
information may be helpful when communicating the event to your System Administrator.
NOTE: A Client Missing alarm may not necessarily involve a Client computer. The Client
Missing alarm could be generated by a service utilized by the system, for example the SNMP
Agent, DB Service or Paging Manager.
4. Click Close.
5. Contact your System Administrator or call RF Technologies Customer Solutions Team at (800) 6699946 or (262) 790-1771.
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Low Battery
This alarm appears in bottom toolbar when a transmitter currently enrolled in the system has a low battery. Yo u
cannot clear a Low Battery Alarm; the alarm remains for the duration of time that the transmitter is enrolled in
the system. It does not disappear until the transmitter is discharged from the system and removed from the facility
or assigned a Missing status in the Configurations, Global Settings menu (refer to the Series 6.0 Software
Administrator Guide).
NOTES:
• The system will not allow you to link a Mother transmitter that has a low battery.
• Quick Response devices page low battery conditions as Device Faults.
• A Low Battery Alarm is cleared for a Quick Response device when the
Once the transmitter is discharged from the system, follow your warranty policy regarding the discard of the
transmitter. For more information about transmitters and transmitter care, see the appropriate Transmitter User
Guide.
battery is replaced.
Event T ypes
Device Fault
This alarm occurs when a problem has been detected with a device. There are several types of Device Fault events
that can occur in the system, for example: Device Tamper, RF Interference, Communications Failure, RFT
Paging Manager.
Other possible causes for Device Fault alarms are that the device has experienced a loss of power, it has an invalid
address, or the network connection is broken. Quick Response devices also report low battery conditions.
Additionally, if a Serial Receiver has been enrolled in the system, a Device Fault alarm will occur until a QR
transmitter is enrolled.
NOTE: When a RFT Paging Manager Device Fault occurs, pages will not be sent or
received. Additionally, any new alarms will be ignored by the paging system until the Device
Fault is resolved.
To respond to a Device Fault Alarm
1. From the Client computer, click anywhere in the Alarm Message Box to access the Event Information
window.
2. The Event Information window provides more information about the Device Fault event. This
information may be helpful when communicating the event to your System Administrator.
3. Contact your System Administrator or call RF Technologies Customer Solutions Team at (800) 6699946 or (262) 790-1771.
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