R F Technologies UNVFSZ24, PDCCZ24 User Manual

Series 5.0 Software

User Guide

PN 0510-1059-A_DRAFT

Series 5.0 Software

User Guide

Supports the 9450, 9600 Quick Response and

Fall Management Systems

PN: 0510-1059-A_DRAFT

Release Date: 09/5/06

Users must read this guide before using the Product.

Copyright 2006 by RF Technologies, Inc.
All Rights Reserved. No Part of this work may be reproduced or copied in any form or by

any means without written permission from RF Technologies, Inc.

Important Warnings

It is important for your facility to implement and enforce the following WARNINGS in order to keep all equipment
functioning properly.

WARNING

INSTALLATION AND CONFIGURATION—It is the responsibility of the facility to follow the installation
instructions carefully, as outlined in the Series 5.0 Software Administrator Guide, and to use the components and
supplies specified by RF Technologies, Inc. for all installations.

Failure to use the components and supplies specified by RF Technologies, Inc. may result in equipment and/or
system failure.

WARNING

SYSTEM MAINTENANCE AND TESTING—It is the responsibility of the facility to establish and
facilitate a regular maintenance schedule for your system, as outlined in the Series 5.0 Software Administrator
Guide. This includes regular inspection, testing, and cleaning. RF Technologies, Inc. recommend
monthly maintenance and testing of your system. It is also recommended that your facility keep records
of maintenance and test completions.

Failure to provide regular maintenance and testing of these products may result in equipment and/or system
failure.

WARNING

SYSTEM INSPECTION—It is the responsibility of the facility to establish and facilitate a regular
inspection schedule for your system. RF Technologies, Inc. recommend quarterly inspections of your
system for safety and performance by a qualified RF Technologies, Inc. representative.

To arrange for a quarterly inspection by RF Technologies, Inc., call our Technical Support Department
at (800)-669-9946 or [phone].

Failure to provide regular inspection of these products may result in equipment and/or system failure.

WARNING

USER TRAINING—It is the responsibility of the facility to implement structured training procedures for all
employees using the system. Only users who have received adequate training on the use of the system, as outlined in
this manual, should use the system.

Failure to adequately train employees may cause system failure due to user error. In addition, incorrect use of the
equipment may also result in system failure.

WARNING

DISPOSAL—At the end of their service life the products described in this manual, as well as accessories
(i.e. lithium batteries, banding material, disposable pads, etc.), must be disposed of in compliance with
all applicable federal, state and local guidelines regulating the disposal of products containing potential
environmental contaminants. Dispose of the packaging material by observing the applicable waste
control regulations.

WARNING

PRODUCT WARRANTIES—Failure to follow the Warnings and Cautions in this guide voids any
and all Product Warranties.

Compliance

Federal Communication Commission (FCC) Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation of the device.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense. Changes or modifications not
expressly approved by the party responsible for compliance voids the user’s authority to operate the
equipment.

FCC and IC Radiation Exposure Statement for Mobile
Devices

(For the Pull Cord model 0800-0285 and 0800-0317; Universal Transceiver model 0800-0301, which
covers part numbers 0800-0303, and 0800-0304; Router model 0800-0287; and Asset Transceiver
model 0800-0286)

This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm between
the radiator and your body. This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.

FCC and IC Radiation Exposure Statement for Portable
Devices

(For the Pendant Transceiver model 0800-0288)

This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled
environment. This equipment is in direct contact with the body of the user under normal operating
conditions. This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.

Industry Canada Compliance

Changes or modifications not expressly approved by RF Technologies could void the user’s authority to
operate the equipment. The Term “IC” before the radio certification number only signifies that Industry
Canada technical specifications were met.

Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation of the device.

This device has been designed to operate with the antennas listed below, and having a maximum gain of
3dBi. Antennas not included in this list or having a gain greater than 3dBi are strictly prohibited for use
with this device. The required antenna impedance is 50 ohms. Acceptable antennas are PCB antennas in
all cases of the Router which uses a 2.4 GHz 1/2 wave RP-SMA.

To reduce potential radio interference to other users, the antenna type and its gain should be so chosen
that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for successful
communication.

This page intentionally left blank.

Contents

Preface 1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Additional Detailed Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1 Equipment Overview. . . . . . . . . . . . . . . . . . . 5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Central Server and Client Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

9450 System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Exit Alarm Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Card Reader Access Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Exit Alarm Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Exit Alarm Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Magnetic Reed Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CodeLock Electromagnetic Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Alarming Band Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Alarming Band Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Quick Look Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Transmitters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wander Management Transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Alarming Band Transmitters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mother Transmitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide i

Contents

9600 QR System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Universal Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Pendant Transceivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Pull-Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Check-in Pull Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Nurse Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Smoke Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Asset Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Door/Window Transceivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Fall Management Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sensor Pads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Fall Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Pagers and Walkie-Talkies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Event Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Pager Delays, Retries and Escalation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Walkie-Talkie System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 2 . . . . . . . . . . . . . . . . . . . . Software Features 25

Introductions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Start the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Window Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Touchscreen Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Map Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Ruleset for Displaying Patient Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

The Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Asset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Top Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Bottom Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Low Battery Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

ii Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Chapter 3 Using the Software . . . . . . . . . . . . . . . . . . . 37

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Commonly Used Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Login and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Supervised Transmitters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Global Lockdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Common Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Admit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Patient Admit Information Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Asset Admit Information Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Discharge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Escort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Silence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents

Chapter 4 Handling Events . . . . . . . . . . . . . . . . . . . . . 63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Devices Displayed on the Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Devices Assigned to a Room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Event Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Event Information Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Event Information Window Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Red Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Door Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Exit Alarm (Wide Gap) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Smoke Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Perimeter Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Cut Band Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Mismatch Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Match Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Link Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Check Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Check Transmitter Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Assistance Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide iii

Contents

Server Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Yellow Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Client Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Device Fault. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Low Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Blue Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Door Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Cut Band Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Check Transmitter Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

White and Light Blue Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Auto-enroll (White Alarm only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Escort to Expire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Escort Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Transfer to Expire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Transfer Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Discharge Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Adjust Expired (White Alarm only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Begin Adjust (White Alarm only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Admit Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Discharge Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Escort Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Transfer Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Adjust Compete (White Alarm only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Chapter 5 Using System Reports. . . . . . . . . . . . . . . . . . . . . .87

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Viewing a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Reports Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

System Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Response Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Alarm Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Alarm Response Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

All Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

JCAHO Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

JCAHO Assistance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Alarm Activities Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Census Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Auto Enrolled History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Adjusted Bands Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

iv Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Transfer Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Escort Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Discharge Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Staff Drill Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

System Maintenance Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Low Batteries Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Device Fault Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Device Hardware Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Transmitter Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Training Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

User Training Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

All Other Reasons Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Links Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Links Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Patient Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Review Info Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Review Activity Repor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .t 107

Review Response Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Asset Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Asset Transmitter Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Asset Activities Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Contents

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide v

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vi Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Preface

Overview

This guide provides detailed information about the Series 5.0 Software, using the software and using system
reports. It also provides an overview of the 9450 and 9600 QR Systems as well as an equipment overview.

The Series 5.0 Software supports the 9450 System and the 9600 QR System. The 9450 System monitors doors,
elevators, hallways, and stairwells, to assist staff in monitoring patients and assets in a facility. The various
transmitters and devices of the system alerts staff if a transmitter’s banding material is tampered with, or if certain
wires in the system are cut or damaged. An alarm also sounds if a transmitter is detected in an Exit Alarm Zone.
If the system fails to detect a transmitter within its monitored area, a Check Transmitter alarm is issued.

Depending on which equipment options your facility has installed, the 9450 System can automatically lock doors
and deactivate elevators. In addition, the system sounds an alarm at the Central Server and its network of Client
computers when the event occurs. If configured, alarms are also annunciated at remote notification locations (i.e.
pagers, walkie-talkie, Quick Look display).

With the Mother/Infant Matching feature activated, an alarm is generated if there is a mismatch, meaning the
infant and mother transmitters do not match; a linking error, meaning there is a problem linking the infant
transmitter to a mother transmitter; or if a discharge is attempted without first matching the infant transmitter
with the mother transmitter.

NOTE: The Mother/Infant Matching feature is included in the software; however, if your
facility is not currently configured for Mother transmitters, the Mother/Infant Matching
feature IS NOT ACTIVE. For more information, contact RF Technologies Technical

Support at [phone] or [phone].

The 9600 QR System immediately notifies staff when a patient requires attention, and provides details that are
essential in responding quickly and competently to the needs of a patient.The 9600 QR System offers a variety of
transmitters, each of which interfaces with the Central Server to assure that when a patient is in need, staff can be
alerted via multiple methods (i.e. pagers, walkie-talkie, Quick Look display).

A 9600 QR transmitter may be worn by a patient; it could be mounted to a wall where it is easy to access; it may
be integrated with a wireless smoke detector; it could additionally be used in conjunction with the 9450 System.

WARNING: The 9450 and 9600 QR Systems are designed and intended
to work in conjunction with a facility’s overall security program,
including reasonable operating policies and procedures. The systems, by
themselves, cannot prevent abductions or elopements.

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 1

Preface

Intended Audience

The Series 5.0 Software User Guide is intended for users who use the software. It includes detailed information
about the 9450 and 9600 QR Systems, the software, and how to use the software. This guide is intended to be
used in conjunction with the Series 5.0 Administrator’s Guide along with other user and installation guides when
specified.

Additional Detailed Documentation

Documentation for the system is available in Portable Document Format (PDF) on the System Documentation
CD-ROM. The System Documentation includes the following guides:

• Series 5.0 System Administrator Guide

• Series 5.0 System Installation Guide

• Quick Reference Guide for Hospitals

• Quick Reference Guide for Long Term Care

• Delayed Egress Exit Alarm Controller Installation Guide

• DuoLink Exit Alarm Receiver Installation Guide

• Central Power Supply Installation Guide

• Ethernet and Device Network Installation Guide

• Alarming Band Receiver Installation Guide

• CodeLock Installation Guide(s)

• Quick Look Display and Interface Installation Guide

• Staff Alert Panel Installation Guide

• Omni-318 Antenna Installation Guide

• Infant Transmitter User Guide

• Adult Transmitter User Guide

• Patient Transmitter User Guide

• Model 30 Keypad Installation Guide

• Product Warranty

2 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Contact Information

Contact Information

For more information about RF Technologies, Inc. products, go to www.rft.com. For technical support, contact
the Customer Support Team at [phone] or [phone]. For questions or comments about the
System Documentation, contact the RF Technologies Technical Publications team at [e-mail].

Product Warranty

Product Warranty information can be found on the System Documentation CD-ROM or with your original
system proposal and invoice.

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 3

Preface

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4 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Chapter 1

Equipment Overview

Introduction

This chapter provides equipment overviews of the devices supported by the system. It also provides details of the
Central Server and Client computers used to run the software as well as Pagers and Walkie-Talkie information.

Central Server and Client Computers

The Central Server is a PC-compatible computer that runs the software. It contains the database and provides
communication with devices in the system as well as the Client computer(s).

Depending on your configuration, the system can include several Client computers. The Client computers allow
the user to perform such functions as admitting, discharging, and authorizing transfers and escorts. Each Client
computer includes a touchscreen monitor that displays alarms as they occur on a floor plan of the facility.

The Central Server can be located in any area such as the nurse’s
central station or security office. It must be located near a
dedicated analog phone line for remote access. Each Client
computer must be located in a secure area that can be accessed
by staff to enter and retrieve information.

FIGURE 1.1: Central Server

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 5

Chapter 1: Equipment Overview

9450 System

There are many transmitters and devices that can be used with the software. The transmitters and devices in this
section are supported by the 9450 System running the Series 5.0 Software application.

The 9450 System consist of the following equipment.

• Central Server and Client Computer(s)

• Exit Alarm Controller

• Exit Alarm Receiver

• Magnetic Reed Switch

• CodeLock Electromagnetic Lock

• Alarming Band Receivers

• Quick Look Display

• Transmitters

• Alarming Band

• Wander Management

• Mother

Exit Alarm Controller

The Exit Alarm Controller receives data from the Exit Alarm Receivers and issues an alarm if a transmitter is
detected in the Exit Alarm Zone, and the door is open. The Exit Alarm Controller contains a keypad, and/or card
reader access device, that allows authorized staff to reset the system after an alarm. The Exit Alarm Controller is
the device that triggers the alarm process for the Central Server and Staff Alert. For more information about the
Exit Alarm Controller, see the Delayed Egress Exit Alarm Controller Installation Guide.

Power: The red LED indicates that
power is available to the system.

Signal: The yellow LED indicates
that a signal has been received from
the Exit Alarm Receivers.

Status: The green LED indicates
that the system is in bypass or that
the unit is disarmed.

FIGURE 1.2: Exit Alarm Controller

6 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Card Reader Access Device

The Card Reader Access device can be connected to the Exit Alarm Controllers in order to use access cards for
triggering bypass cycles and resetting alarms on the Exit Alarm Controller. The Card Reader is interfaced through
an RS-232 serial communications port between the Card Reader and the Exit Alarm Controller. The Card
Reader and the Exit Alarm Controller may share a common power supply feed.

The Exit Alarm Zone

An Exit Alarm Zone is the area within range of a door, elevator, hallway, or stairwell that is being monitored by
the system. If a transmitter is detected in an Exit Alarm Zone and the door is open, an alarm sounds at the exit.

The devices that are used in an Exit Alarm Zone are an Exit Alarm Controller, Magnetic Reed Switches, and Exit
Alarm Receivers. Optional devices include CodeLock™ electromagnetic locks, passive infrared (PIR) detectors,
and an External Reset/Bypass Keypad.

Exit Alarm Receiver

9450 System

Exit Alarm Receivers are low frequency (LF) antennas placed on or near a door frame or in an Exit Alarm Zone.
They receive signals from transmitters within a monitored zone and send the signals to the Exit Alarm Controller,
which triggers the alarm process. For more information about Exit Alarm Receivers, see the DuoLink Exit Alarm
Receiver Installation Guide.

FIGURE 1.3: DuoLink Exit Alarm Receiver

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 7

Chapter 1: Equipment Overview

Magnetic Reed Switch

The Magnetic Reed Switch triggers an alarm when a transmitter is
in the Exit Zone and the door is open. The Magnetic Reed Switch
should be mounted at the top of a door near the non-hinged edge.
It comes in two pieces: a switch and a magnet. The switch is
mounted on the door frame; the magnet is attached directly to the
door.

When normally closed (NC) reed switches are used on a double
door, connect the switches in series. The provided Magnetic Reed
Switches are normally closed (indicated with a gold Code Alert
logo) when the doors are closed so that opening either door opens
the switch on that door. The Magnetic Reed Switch detects when
a door is open.

CodeLock Electromagnetic Lock

FIGURE 1.4: Magnetic Reed Switch

The CodeLock option is an electromagnetic lock attached to an exit and connected to the Exit Alarm
Controller. If a transmitter is detected in the Exit Zone, the CodeLock activates to help stop the door
from opening for as long as the transmitter is within range of the receivers. Refer to the CodeLock
Electromagnetic Door Lock Installation Guide for information on installation and operation.

FIGURE 1.5: CodeLock Electromagnetic Lock

8 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Alarming Band Receivers

Alarming Band Receivers are placed strategically throughout the monitoring area to receive signals from the
alarming band transmitters worn by patients. If the Cut Band feature is enabled, the system alerts staff if the
banding material that holds the transmitter to the patient is tampered with, cut, or opened without authorization.
Multiple receivers are used to ensure reception of the signal if there is an effort made to shield the transmitter
during abduction or elopement attempts. For more information, see the Alarming Band Receiver Installation

Guide.

NOTE: The Mother/Infant function requires applicable Alarm Band Receivers.

Alarming Band Zone

An Alarming Band Zone is the area within range of an Alarming Band Receiver, several of which are mounted
above the ceiling tiles of a facility. If a Cut Band alarm is triggered in an Alarming Band Zone, an alarm is sounded
on all Client computers assigned to monitor transmitter’s unit, a message is displayed in the Event List, and the
location of the Alarming Band Receiver that detected the event is indicated on the map on the Client
computer(s).

9450 System

Quick Look Display

The Quick Look Display shows information from the system at both a central and
remote location such as a secondary nurse’s station. When an alarm is issued from the
system, it is received through the Quick Look Interface. The type of alarm (Cut Band,
Door, Check), location of the alarm and the transmitter ID are displayed on a large,
easy-to-read 2 x 20 Character Vacuum Fluorescent Displays (VFDs). As new alarms
occur, they appear immediately; the display then begins scrolling through each active
alarm. For more information about the Quick Look Display, see the Quick Look
Display and Interface Installation Guide.

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 9

Chapter 1: Equipment Overview

Transmitters

Wander Management Transmitter

A Wander Management transmitter is a wireless, mobile transmitter
that can be worn around the wrist or ankle. An event is reported in the
Event list when a patient attempts to leave an Exit Zone.

Alarming Band Transmitters

Alarming band transmitters are placed on the ankle or wrist of a patient. The transmitter becomes active one
minute after the banding material is connected. The one-minute window exists to allow for re-adjustment of the
banding material.

Infant Transmitter

Patient Transmitter

After one minute, the transmitter ID is displayed in the Event List and information of the patient wearing the
transmitter can be associated with the transmitter using the Admit function. Alarming band transmitters can be
supervised; if no information is received by the system from the transmitter within the configured amount of
time, a Check alarm is generated in the Event List. For more information about securing, cleaning, and
troubleshooting transmitters, see the appropriate Transmitter User Guide.

Asset Tracking

Alarming band transmitters can be used for asset management. When an alarming band transmitter is attached to
an asset and admitted using the New Asset admit function, Blue alarms are generated and appear in the Event list
when an attempt is made to remove the assets from an Exit Zone or the band is tampered with or cut.

10 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Mother Transmitter

A Mother transmitter is placed on the wrist of a new mother and then linked to an Infant
transmitter. When the Infant transmitter is in contact with the Mother transmitter, the
Mother transmitter flashes Green LED to indicate that the Infant and Mother
transmitters match. If there is a mismatch, meaning the Infant and Mother transmitters do not match, the
Mother transmitter flashes the Red LED three times, and sounds a three beep alarm. A Mismatch Transmitter
alarm is also generated in the Event List. If there is a linking problem, a Link Transmitter alarm is

generated in the Event List.

NOTE: Asset transmitters can also be linked to Mother transmitters. When an asset
transmitter is linked to the Mother transmitter, all linked functions are applicable.

In cases where the Mother Transmitter is linked but no longer active (e.g. the patient has been
discharged but the transmitter was never cleared) the transmitter will beep after 24 hours of inactivity.
If the transmitter go undetected and allowed to beep for 15 minutes, it will clear and discharge itself
from the system. Tapping the Mother Transmitter will temporality stop the beeping but the
transmitter remains in a linked state until manually cleared (refer to the Mother Baby Match Mother
Transmitter User Guide). If not cleared, the transmitter will beep again after another 24 hours of

inactivity.

9450 System

CAUTION: The Mother Transmitter can be worn in the shower; complete
submersion should be avoided. Prolonged submersion may result in equipment
and/or system failure and voids any or all Product Warranty.

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 11

Chapter 1: Equipment Overview

9600 QR System

Transceivers are devices that transmit and receive data. The transceivers and devices listed in this section are
supported by the 9600 QR System running the Series 5.0 Software application. The 9600 QR system includes
transceivers that are carried by the patient and fixed devices. A fixed device is a stationary device that is assigned to
a room or a unit. This device is not transported with the patient but stays in the unit to which it is assigned.

The 9600 QR devices are entered into the system by placing the device into an alarming state. The system senses
the device when the device goes into alarm and adds it to the device list in the Configuration-Device window
(refer to the Series 5.0 System Administrator Guide). The user must then update the device information; for
example, give the device a name and/or enable features.

The 9600 QR System consist of the following equipment.

• Central Server and Client Computers

• Gateway

• Router

• Pendant Transceiver

• Pull Cord

• Nurse Call

• Smoke Detector

• Door/Window Transceiver

• Door/Window Transceiver with Reset Button

• Universal Transceiver

Gateway

The Gateway (not shown) receives signals from a Router or transceiver devices and sends them to the Central
Server. The Gateway can be supervised; if no information is received by the system from the Gateway for a
specified number of minutes, a Device Fault alarm is generated in the Event List.

12 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Router

Routers receive signals from transceivers, add location data and re-transmit them to the Gateway. If your facility
requires the use of Routers with your system, install them according to the floor plan you received. Mount the
enclosures as high on the wall as possible. Two factors that affect the placement of Routers are the availability of a

power source and sufficient coverage for the supervision of transceivers.

9600 QR System

NOTE: Sufficient coverage can be determined by testing the area with a site survey kit.
For more information, contact the RF Technologies, Inc. Customer Solution Team at
(800)-669-9946 or [phone].

The optimal position of the Router antenna is upright, pointing towards the ceiling. Routers are supervised; a
routine signal is sent from each Router and if the signal is not received by the system, a Device Fault event is
generated in the Event List at the computer. Routers are powered by a plug-in power supply; a backup battery is
also included in the Router enclosure.

Universal Transceiver

A Universal transceiver (not shown) can be used to integrate your facility’s existing equipment such as backup
generators, pull-cord devices, or smoke detectors with the software. A Universal transmitter activates from any
normally open (NO) or normally closed (NC) dry-contact device; as soon as the device is activated, it
automatically activates the Universal transmitter which then sends event information to the Client computer(s).

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 13

Chapter 1: Equipment Overview

Pendant Transceivers

A Pendant transceiver is a wireless, mobile transceiver that can be worn around the neck
or wrist, or attached to a belt. To prevent damage to the Pendant transceiver, avoid any
submersion or submersion deeper than one foot.

The Pendant is supervised; if no information is received by the system from the Gateway
for a specified number of minutes, a Device Fault alarm is generated in the Event List.
Since the Pendant is a mobile device, no installation is required. Simply insert the battery
and set up the Pendant transceiver for use.

To insert the battery on a Pendant transceiver

1. The Pendant is powered by a 3V Lithium battery with a 1 to 2-year life,
based on use. Use your fingers to remove the back cover of the Pendant
and expose the circuit board.

2. Insert the 3V Lithium coin cell battery into the battery holder as shown.
Be sure to align the positive (+) end of the battery as marked on the battery
and battery holder.

3. Snap the back cover back onto the Pendant.

To set up the Pendant transceiver for use

1. Activate the Pendant by pressing the button.

If the transceiver is working properly, the red LED will flash, indicating that the Alarm signal is being
transmitted. An Assistance Required alarm event will be listed on the Event List at the Central Server.
The system senses the Pendant when it goes into alarm and adds it to its list of devices.

2. The transceiver will continue to flash every five seconds until it is reset. Reset the Pendant by rapidly
pressing the button six times. The red LED will flash each time the button is pressed.

If the Pendant is reset properly, the red LED will flash a series of flashes, indicating that the Reset signal
is being transmitted. The alarm event will automatically clear from the Event List at the Central Server.
If Enforced JCAHO is enabled, you must clear the alarm at the Central Server.

3. At the Central Server, update the Pendant information, for example, giving the Pendant a name and/or
assigning it to a room or unit. Refer to the “Update Devices” section in the Series 5.0 Software

Administrator Guide.

14 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide

Pull-Cords

A Pull Cord is usually mounted on the wall. It is suitable for use in close
proximity to showers or baths; however, to prevent damage, avoid any
submersion.

An Assistance Required alarm event is reported in the Event List when a
patient pulls a cord. The Pull Cord is supervised; a routine signal is sent
from the transceiver and if the signal is not received by the system, a Device
Fault event is generated in the Event List.

Check-in Pull Cord

A Check-in Pull Cord enables the staff or patient to push a green button to
check-in. A staff member may push the check-in button every time they
check on a patient. A patient may push the button to notify the staff that
he/she is awake and ok. Pressing the green button indicates to the system
that the patient has checked in or been checked on.

9600 QR System

Staff Check-in Pull Cord

The Pull Cord is powered by a 3V battery with a 3 to 5-year life, based on use. Following these instruction to
insert the battery and set up the Pull Cord for use.

To insert the battery to the Pull Cord

1. Use a small Phillips screwdriver to remove the front
cover of the Pull Cord from its wall mounting.

2. Grip the battery holder and use a small flat screwdriver
to hold back the top circuit board retainer clip.

3. Gently pry up that corner of the circuit board past the
retaining clip. Repeat for the second retaining clip and
remove the circuit board.

4. If changing the battery, use a small flat screwdriver to
push the 3V Lithium coin cell battery from the rear of
the battery clip until it pops free.

5. Insert the new 3V Lithium coin cell battery into the
battery holder. Be sure to align the positive (+) end of
the battery as marked on the battery and battery holder.

6. To return the circuit board into the enclosure, slid the left edge of the circuit board under the two lower
retaining clips then lower the top end down and gently push until it snaps under the two upper
retaining clips.

7. Replace the front cover of the Pull Cord to its wall mounting.

Retaining Clips

Series 5.0 Software (0510-1059-A_DRAFT) - User Guide 15

Chapter 1: Equipment Overview

To set up the Pull Cord for use

1. Activate the Pull Cord by pulling the cord.

If the Pull Cord is working properly, an Assistance Required alarm event will be listed on the Event List
at the Central Server. The system senses the Pull Cord when it goes into alarm and adds it to its list of
devices.

2. Reset the Pull Cord by rotating the red emergency lever back to the UP position. The alarm event will
automatically clear from the Event List at the Central Server. If Enforced JCAHO is enabled, you must
clear the alarm at the Central Server.

3. At the Central Server, update the Pull Cord information, for example, giving the Pull Cord a name
and/or assigning it to a room or unit. Refer to the “Update Devices” section in the Series 5.0 Software

Administrator Guide.

Nurse Call

A Nurse Call is affixed near the bed of the patient. An Assistance
Required alarm event is reported in the Event List when a patient
pushes the button on the Nurse Call. The Nurse Call is supervised; a
routine signal is sent from the transceiver and if the signal is not
received by the system, a Device Fault event is generated in the Event
List.

The Nurse Call is powered by a 3V battery with a 3 to 5-year life,
based on use. Following these instruction to insert the battery and set up the Nurse Call for use.

To insert the battery to the Nurse Call

1. Use a small screwdriver to remove the faceplate of the Nurse Call from its wall mounting and expose
the circuit board.

2. If changing the battery, use a small flat screwdriver to push the 3V Lithium coin cell battery from the
rear of the battery holder until it pops free.

3. Insert the 3V Lithium coin cell battery into the battery holder. Be sure to align the positive (+) end of
the battery as marked on the battery and battery holder.

4. Replace the faceplate of the Nurse Call to its wall mounting.

16 Series 5.0 Software (0510-1059-A_DRAFT) - User Guide