RFT Code Alert Quick Touch Pendant User Manual

Quick Touch™
Pendant

User Guide

© 2018 RF Technologies, Inc. All specifications subject to change without notice.

All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any
means without written permission from RF Technologies, Inc.

® and ™ indicate trademarks owned by RF Technologies, Inc.

Contents

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CONTENTS

CONTENTS ................................................................................. 1

WARNINGS AND CAUTIONS .................................................... 3

Warnings ............................................................................... 3

Bio-Incompatibility Notice ...................................................... 5

Cautions ................................................................................ 6

PREFACE .................................................................................... 7

Overview ............................................................................... 7

Intended Audience ................................................................ 7

Contact Information ............................................................... 8

Technical Support ........................................................... 8

Customer Care ............................................................... 8

Sales ............................................................................... 8

Product Warranty .................................................................. 8

GENERAL INFORMATION ......................................................... 9

Introduction............................................................................ 9

Pendants ............................................................................... 9

Battery ................................................................................. 10

Alarms ................................................................................. 11

Alarm Activation ............................................................ 11

Low Battery ................................................................... 12

Alarm Clearing .............................................................. 12

Wearing the Pendant .......................................................... 13

Around the Neck ........................................................... 13

On the Wrist .................................................................. 14

Attached to a Belt ......................................................... 14

STORAGE ................................................................................. 15

Storage Mode ...................................................................... 15

TESTING AND CARE ............................................................... 17

Contents

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Testing ................................................................................. 17

Visual Inspection........................................................... 17

Operation ...................................................................... 17

Cleaning and Care .............................................................. 18

SPECIFICATIONS ..................................................................... 19

Quick Touch Pendant .......................................................... 19

REVISION HISTORY................................................................. 21

Warnings and Cautions

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WARNINGS AND

CAUTIONS

It is important for your facility to implement and enforce the
following WARNINGS and CAUTIONS in order to keep all
equipment functioning properly. Disregarding the information and
instructions in this document is considered abnormal use and may
result in injury or system failure.

Warnings

ACCESSORIES (SUPPLIES)—To ensure
resident safety and proper operation of equipment,
use only parts and accessories manufactured or
recommended by RF Technologies, Inc. Parts and
accessories not manufactured or recommended
by RF Technologies, Inc. may not meet the
requirements of the applicable safety and
performance standards.

Failure to use the components and supplies
specified by RF Technologies, Inc. may result
in equipment and/or system failure.

EXPLOSION HAZARD—These devices should

not be used in the presence of flammable gas
mixtures. It should also not be used in oxygen
enriched atmospheres.

STATIC DISCHARGE—Do not touch the
conductor portion of any conductor or port.
Damage to the device may result.

SYSTEM WIRING—All permanent supply
connections must be done in accordance with
National Electric Code, NFPA 70.

Warnings and Cautions

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INSTALLATION AND CONFIGURATION—It is
the responsibility of the facility to follow the
installation instructions carefully, as outlined in the
applicable system guides, and to use the
components and supplies specified by RF
Technologies, Inc. for all installations.

Failure to use the components and supplies
specified by RF Technologies, Inc. may result
in equipment and/or system failure.

INSTRUCTIONS FOR SET UP AND USE—It is

the responsibility of the facility to follow the
instructions for set up and use carefully, as
outlined in this manual, and to use the
components and supplies specified by RF
Technologies, Inc. for set up and use. Do not
attempt to use extension cords or other equipment
not supplied by RF Technologies, Inc.

Failure to use the components and supplies
specified by RF Technologies, Inc. may result
in equipment and/or system failure.

SYSTEM INSPECTION—It is the responsibility of

the facility to establish and facilitate a regular
inspection schedule for your system. RF
Technologies, Inc. recommends yearly inspections
of your system for safety and performance by a
qualified RF Technologies, Inc. representative.

To arrange for am inspection by RF Technologies,
Inc., call our Technical Support Department at
(800)-669-9946 or [phone].

Failure to provide regular inspection of these
products may result in equipment and/or
system failure.

Warnings and Cautions

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SYSTEM MAINTENANCE AND TESTING—It is
the responsibility of the facility to establish and
facilitate a regular maintenance schedule for your
system, as outlined in the applicable system
guides. This includes regular inspection, testing,
and cleaning. RF Technologies, Inc. recommends
monthly maintenance and testing of your system.
It is also recommended that your facility keep
records of maintenance and test completions.

Failure to provide regular maintenance and
testing of these products may result in
equipment and/or system failure.

USER TRAINING—Only users who have received

adequate training on the use of the system, as
outlined in this manual, should use the system. It
is the responsibility of the facility to ensure all
users have been trained.

Failure to adequately train employees may
cause system failure due to user error. In
addition, incorrect use of the equipment may
also result in system failure.

MR UNSAFE

All RF Technologies transmitters, pendants and
banding material “PRODUCT” have been
determined to be MR Unsafe as defined by ASTM
F 2503-05. Use of “PRODUCT” in a Magnetic
Resonance Imaging system will cause injury to
residents and staff, MR system malfunction or
“PRODUCT” malfunction. Do not bring
“PRODUCT” into the MR system area and follow
your facilities policies to classify and label
“PRODUCT” as MR Unsafe.

Bio-Incompatibility Notice

Do not use Pendants with people that have sensitivities or allergies
to device materials. The device materials include Acrylonitrile
butadiene styrene (ABS), Silicon, Rubber, and Neoprene.

Warnings and Cautions

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Cautions

DISPOSAL—At the end of their service life the
products described in this manual, as well as
accessories (i.e. lithium batteries, banding
material, disposable pads, etc.), must be disposed
of in compliance with all applicable federal, state
and local guidelines regulating the disposal of
products containing potential environmental
contaminants. Dispose of the packaging material
by observing the applicable waste control
regulations

RESIDENT GENERATED ALARMS—Do not rely
exclusively on resident generated alarms for
resident care and safety. The alarm function of
equipment in the possession of residents must be
verified periodically and regular resident
surveillance is recommended.

RESIDENT MONITORING—The most reliable
method of resident monitoring combines close
personal surveillance with correct operation of
monitoring equipment. It is the responsibility of the
facility to periodically check on residents in
possession of RF Technologies, Inc.'s equipment
(i.e. Pendants, Pull Cords, Control Units) to
mitigate risk of inappropriate use of equipment or
strangulation and stumbling hazards from cables
and cords.

PRODUCT WARRANTIES—Failure to follow the
Warnings and Cautions in this guide voids any
and all Product Warranties.

WORN OR DAMAGED PARTS—If the devices or
cables are worn or damaged, you must have the
product serviced. For more information, see the
section entitled “Service and Return.”

Preface

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PREFACE

Overview

The Quick Touch™ pendant is part of the QR
Plus system which immediately notifies staff
when a resident requires attention, and
provides details that are essential in
responding quickly and competently to a
resident’s needs. The system offers a variety
of devices, each of which interfaces with the
Central Server to ensure that when a resident
is in need, staff is alerted.

Quick Touch pendants send data to the
Central Server on a regular basis. When an
event occurs that warrants a response, staff
is alerted by an audible alarm from the
Central Server, a message is displayed on­screen, and the designated staff is
summoned to respond to the situation. Staff
can also be notified of an event via pager or
other messaging devices.

WARNING: The QR Plus Solution (hardware
and software) is designed and intended to
work in conjunction with a facility’s overall
resident security program, including
reasonable operating policies and
procedures.

Intended

Audience

The Quick Touch Pendant User Guide is
intended for caregivers who use the
pendants. It includes detailed information
about batteries, care and cleaning, testing,
alarms, and pendant specifications.

Preface

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Contact

Information

For more information about RF Technologies,
Inc. products, go to www.rft.com

.

Technical

Support

For technical support, contact the Technical
Support Team at:

[phone], option 5 or [phone]

[e-mail]

Customer

Care

For questions on part replacement or for
ordering new parts, contact the Customer
Care Team at:

[phone], option 2

[e-mail]

Sales

For questions regarding system add-ons,
contact your Sales Manager.

Product

Warranty

Product Warranty information can be found
with your original system proposal and
invoice.

General Information

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GENERAL INFORMATION

Introduction

This chapter provides general information
about the pendants. It includes information
on:

 Batteries
 Alarm activation and clearing
 Wearing the pendant

Pendants

The Quick Touch™ Pendant is a small
wireless transmitter that enables residents
to call for assistance. The pendant
communicates wirelessly to the Code Alert®
nurse call system and upon activation, it
vibrates to provide tactile feedback to the
resident along with bright LED flashes until
cleared by the care giver.

The sealed, one-piece waterproof housing
on the Quick Touch Pendant makes it
suitable for use in showers and durable
enough to withstand exposure to common
substances (i.e. soap and hand lotions).

The dark grey activation button on the front
of the Quick Touch Pendant is easy to see.
It is also recessed and dimpled which
makes it easy to locate by touch.

SUBMERSION—Prolonged submersion may
result in equipment and/or system failure and
voids any and all Product Warranties.

General Information

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Battery

RF Technologies uses only Panasonic 3.0 V
Coin Cell Lithium Battery model # CR 2032.
These batteries provide 10 to 30 percent
more power than other batteries of the same
size.

Based on use, it will last approximately 1
year.

To activate the pendant:

The replaceable 3V coin cell battery will
need to be installed in order to activate the
Pendant.

1. Insert the coin cell battery into the
battery compartment. Be sure to align
the positive (+) end of the battery (plus
side up) as marked inside the battery
holder.

2. Place the battery door so that the arrow
lines up with the open padlock icon. Use
the alarm clearance card or quarter and
turn clockwise until locked.

3. Press the activation button to verify the
pendant alarms then clear the alarm
with the Clearance Card.

General Information

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To insert or replace the battery:

1. Using the alarm clearance card or a
quarter, turn the battery door counter­clockwise to unlock (align with open
padlock icon).

2. Remove the battery door.

3. Insert the CR2032 coin cell battery in
the battery compartment. Be sure to
align the positive (+) end of the battery
(plus side up) as marked inside the
battery holder.

4. Place the battery door so that the arrow
lines up with the open padlock icon. Use
the alarm clearance card or quarter and
turn clockwise until locked.

5. Press the activation button to verify the
transmitter alarms then clear the alarm.

Alarms

When a resident activates the button on a
Quick Touch Pendant, an Assistance
Required alert is generated.

If the Quick Touch Pendant is supervised,
and no messages are received from the
Pendant for at least the supervision interval,
a Communication Failure alert is generated.

Alarm

Activation

To activate the alarm, press and hold the
button for at least one second. When
activated, the Quick Touch pendant vibrates
briefly and the red light flashes until the
alarm is cleared.

General Information

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Low Battery

When a low battery is detected, the software
will generate a low battery alarm. The Staff
will have two days to replace the battery
before the yellow low battery LED on the
bottom of the pendant begins to blink,
informing the resident of the condition.

The yellow LED continues to flash for 5
days then the pendant will automatically go
into storage mode unless the battery is
replaced.

Alarm

Clearing

The Quick Touch Pendant comes with an
Alarm Clearance Card to clear alarms.
Place the dot on the alarm clearance card
over the activation button.

The red LED will stop flashing and a blue

LED will rapidly flash 6 times to indicate the
alarm has been cleared.

The alarm can also be cleared by pressing

the activation button quickly 3 times. When
the blue LED flashes twice, quickly press
the activation button three more times. The
blue LED will rapidly flash 6 times to
indicate the alarm has been cleared

General Information

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Wearing

the
Pendant

There are three options for wearing the
Quick Touch Pendant:

 around the neck
 on the wrist
 attached to a belt

Around the

Neck

The Quick Touch
Pendant with neck
lanyard is designed to
be worn around the
neck.

To attach the lanyard:

1. Align the lanyard cord so that the
adjustment tabs are even.

2. Thread the opposite end through the
pendent’s attachement loop.

3. Loop the adjustment tab end through
the cord to make a simple girth knot and
tighten.

4. Place the lanyard around the resident’s
neck and pull both sides of the
adjustment tabs to adjust the length of
the cord.

CAUTION: The neck lanyard is designed
with a breakaway feature for resident safety.
Use of a stronger cord or chain may result in
injury to the wearer.

Adjustment Tabs

Breakaway Clasp

General Information

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On the Wrist

The wristband is waterproof and comes
attached to the Quick Touch Pendant. The
wristband is a standard 16mm width
allowing for easy replacement.

NOTE: Replacement wristbands must be of
similar thickness and material. Metal
wristbands are not suitable as the
attachment is not reliable.

Attached to

a Belt

An optional belt attachment kit is available
to wear the Quick Touch Pendent on a belt.

Storage

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STORAGE

Storage

Mode

The Quick Touch Pendant is equipped with
an internal backup battery and is shipped in
storage mode. Storage mode is the lowest
state of the internal battery and designed to
protect its life.

Storage mode should be used when the
pendant is left dormant for a significant
period of time. However, the pendant should
not be left in storage mode for more than 12
months.

When the pendant is in storage mode, it will
not transmit alarms or check-in messages.
The pendant will automatically go into
storage mode during check-in times if the
coin cell battery has been removed.

NOTE: Pendants should be stored in
ambient conditions (69 to 73 degrees
Fahrenheit).

To put the device in storage mode:

1. Unlock the battery door and remove the
battery.

2. Press the activation button for at least
one second. The red LED flashes and
the pendant vibrates briefly confirming
that the pendant is now in storage
mode.

3. Replace the battery door over the empty
battery chamber.

4. Relock the battery door.

Storage

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NOTE: If the alarm activation button is
pressed when the device is in storage mode
and the battery is not installed, the yellow
LED illuminates briefly to indicate a missing
battery condition.

To remove the device from storage
mode:

1. Unlock the battery door and place a
battery in the battery compartment,
ensure that the positive terminal (+)
faces up.

2. Replace and lock the battery door.

3. Press the activation button for at least
one second. The red LED flashes and
the pendant vibrates briefly confirming
that the pendant is no longer in storage
mode.

4. When the button is pressed, an alarm
message and reset message are sent to
the head end application.

5. Clear the alarm to stop the red LED
from flashing.

Testing and Care

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TESTING AND CARE

Testing

The Quick Touch Pendant should be tested
monthly to ensure operation.

CAUTION: You must test all pendants prior
to use to verify proper operation. This
includes every time that the band is
replaced. Failure to test the pendants before
use can result in system failure and/or an
elopement. In addition, failure to test
transmitters voids the RF Technologies
Product Warranty.

Visual
Inspection

1. Visually inspect the pendant for damage

or loose parts.

Operation

1. Press the activation button for at least

one second and ensure that the red
LED flashes, the pendant vibrates and
an Assistance Required alarm is
generated.

2. Clear the alarm using the Alarm
Clearance Card (place the dot on the
alarm clearance card over the activation
button.

3. ensure the red LED stops flashing, and
the blue LED rapidly flashes 6 times to
indicate the alarm has been cleared.

Testing and Care

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Cleaning

and Care

Cleaning should be done by hand using a
damp cloth and mild soap or disinfectant
wipes designed for household use.

CAUTION: To avoid damage to the Quick
Touch Pendant, cleaning should only be
performed with the battery door in place and
in the locked position.

The following equipment and processes
must never be used:

 Steam autoclave or commercial

sterilization procedures using heat,
chemical, gas or radiation
techniques

 Dishwasher or washing machine

 Soaking or suspending the pendant

in water or any other liquids

Specifications

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SPECIFICATIONS

Quick Touch

Pendant

Size

1.6" H x 1.6" W x 0.5" D

Weight

0.6 oz

Color

Off White Pendant with Gray Button

Power Requirements

3.0V Coin Cell Lithium Battery, CR
2032

1 year battery life (5 alarms per day)

Internal non-replaceable battery lasts
3+ years

Frequency

902-928 MHz, Frequency Hopping
Spread Spectrum

Operating Temperature

32°-140°F, up to 90% relative
humidity (non-condensing)

Water Protection

Water Proof (IP 67)

Regulations

FCC, Part 15b

Conforms to UL Standard 2560

Specifications

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Part Number Description

1200-7875

Quick Touch Pendant with Necklace

1200-7876

Quick Touch Pendant with Wristband

1200-7871

Replacement Adjustable Necklace

1200-7872

Replacement Wristband

1200-7873

Belt Loop Attachment

1200-7870-5K

Alarm Clearance Card with retractable holder (5
pack)

1200-7874

Replacement Battery Door

Revision History

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REVISION HISTORY

Revision Change

A Release

B Added user activation information

C Updated format and logos

Updated copyright dates, contact information, and
graphics

Updated Cleaning and Care section

3125 North 126th Street, Brookfield, WI 53005
Phone [phone] fax [phone]

www.rft.com

0510-0516-C

Release Date: 11/2018