How it Works
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M240
User Manual
22 pgs1.43 Mb0

RF Code M240 User Manual

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M240 Reader
Table of Contents
Trademarks ....................................................................................................................................................................... 3
Copyright Statement ......................................................................................................................................................... 3
Regulatory Compliance ..................................................................................................................................................... 4
FCC Compliance ............................................................................................................................................................. 4
Industry Canada Compliance Statement ....................................................................................................................... 4
CE Compliance ............................................................................................................................................................... 4
WEEE Compliance .......................................................................................................................................................... 4
Introduction ...................................................................................................................................................................... 5
Features ......................................................................................................................................................................... 5
M240 Package Contents ................................................................................................................................................ 5
Hardware ....................................................................................................................................................................... 6
Antennas ........................................................................................................................................................................ 7
Environmental Conditions ............................................................................................................................................. 7
Upgrading Reader Firmware .......................................................................................................................................... 7
Tag Orientation .............................................................................................................................................................. 7
Antenna Orientation ...................................................................................................................................................... 8
Configuring the Reader ..................................................................................................................................................... 9
Configuring the Reader for DHCP ................................................................................................................................... 9
Configuring the Reader for Static IP Address or DHCP with Up-Connect ..................................................................... 10
Reader Web Console ....................................................................................................................................................... 11
Diagnostics ................................................................................................................................................................... 11
Configuration ............................................................................................................................................................... 14
Resetting the Reader ....................................................................................................................................................... 20
Mounting the Reader ...................................................................................................................................................... 20
Warranty and Support .................................................................................................................................................... 21
Trademarks
RF Code™ and the RF Code logo are trademarks of RF Code, Inc. All other product names are copyright and registered trademarks or trade names of their respective owners.
Copyright Statement
Copyright © 2010-2013 RF Code, Inc. All Rights Reserved.
This document, as well as the hardware and firmware described therein, are furnished under license and may only be used or copied in accordance with the terms of such license. The information in these pages is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by RF Code, Inc. RF Code assumes no responsibility or liability for any errors or inaccuracies that may appear in these pages.
RF Code reserves the right to make changes without further notice to any products herein. RF Code makes no warranty, representation or guarantee regarding the suitability of its products for any particular purpose, nor does RF Code assume any liability arising out of the application or use of any product, and specifically disclaims any and all liability, including without limitation consequential or incidental damages.
The user of this system is cautioned that any changes or modifications to this system, not expressly approved by RF Code, Inc., could void the warranty.
Every effort has been made to supply complete and accurate information. However, RF Code assumes no responsibility for its use, or for any infringements of patents or other rights of third parties, which would result.
RF Code, Inc. 9229 Waterford Centre Blvd. Suite 500 Austin, TX 78758 www.rfcode.com
Regulatory Compliance
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.
RF Code is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void
the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this de- vice may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
RF Code, Inc. 9229 Waterford Centre Blvd. Suite 500 Austin, TX 78758 www.rfcode.com
Industry Canada Compliance Statement
This Class A digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.
Avis de conformité à la réglementation d’Industrie Canada. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
The system is designed to operate with RF Code RFID Tags – whose operating frequency is 433.92 MHz which have been certified or are in the certification process. These devices comply with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation.
a. FCC ID: P6F2005433 for beacon intervals greater than, or equal to 10 seconds. b. FCC ID: P6F433MHZ for the security tag with beacon intervals less than 10 seconds.
CE Compliance
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. This equipment complies with the requirements relating to electro- magnetic compatibility, EN 55022 class A, the essential protection requirement of Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
WEEE Compliance
Do Not Dispose Product with Municipal Waste. Special Collection/Disposal Required.
Introduction
M240 readers are dual-channel radio receivers tuned to 433.92 MHz and dedicated to interpreting and reporting the radio frequency messages emitted by RF Code sensor tags. The M240 reader is designed to monitor the current conditions (e.g., temperature, humidity) being reported by up to 20 RF Code sensor tags deployed within its immediate vicinity. These sensor tag transmissions are processed simultaneously in real-time to report up-to-the-minute conditions and environmental changes observed in remote locations, such as distributed network closets.
Environmental data is made available by an application connected to the reader via TCP/IP (10 /100 wired Ethernet network). The M240 supports multiple simultaneous network connections enabling multiple applications to consume the environmental data. The M240 reader also supports encrypted connections (HTTPS and SSH). All the operational settings are password protected and secure.
The M240 reader is designed to monitor activity from up to 20 unique sensor tags. For deployment in areas where there are more than 20 unique tags, the M240 reader can be configured with a tag ID list that is specific to each reader location and coverage zone, enabling the reader to report only those events that represent a change in conditions for those sensor tags that have been specifically registered to the reader’s tag list; this significantly reduces the amount of software data processing.
Designed for indoor use, the M240 is ideal for small network or IT closets, with an intended read range of 12 -to-15 feet for coverage zones of up to 700 square feet (typical) depending on the deployment size and local RF environment. M240 readers can be powered over Ethernet, 100-240 V power supply w/ IEC connector and US cord, DC barrel jack connector, or DC bare wire connector (12 to 24 volt). Installation options include shelf, wall- or ceiling-mount.
Features
Some of the features included in the M240 Reader are:
• Instantaneous Tag Reporting
• Software-Configurable Range Control Settings
• Dual Channel Receiver Provides Tag Signal Reception Diversity
• Optional Antenna Configurations for Customized Coverage Zones
• Support for all RF Code tag group codes
• Support for multiple connections over the same port
M240 Package Contents
The M240 Reader System package contents are:
• M240 Reader
• Two ¼-wave helical antennas
• 110/220 VAC to 12VDC Power Supply and Cord
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Hardware
The Reader is housed in a 5.79 inch (14.7 cm) by 0.82 inch (2.1 cm) by 5.75 inch (14.5 cm) metal chassis and contains the internal components of an RFID Reader combined with connections to allow for Ethernet connectivity.
LED Indicators
There are two LEDs are mounted on the front of the M240 Reader.
• On-Ready LED – This LED indicates the Reader has power applied through an external power adapter.
• Tag Activity LED – This LED is used for two purposes: (1) to show the status of the Reader while in standby
mode and (2) to show Tag detections while in operation.
Operating – The Tag Activity LED flashes intermittently, indicating the Reader has read one or more Tags each time it flashes. Because the Reader can decode Tags faster than the light can be turned on and off, a single flash may indicate more than one Tag being decoded. Standby Mode – The Tag Activity LED turns on and off at a distinctive rate that indicates the Reader is in standby mode.
There are four LEDs mounted on the back of the M240 Reader.
• Link/Activity – This LED indicates that the M240 Reader is connected to the network. The Link light stays solid
when there is no network activity and flashes when activity is present.
• 100/10 – When on, this LED indicates a 100MBit Ethernet connection. When off, this LED indicates a 10Mbit
Ethernet connection.
• In Use – This LED indicates there is a connection to the M240 Reader and tag data is being read from the reader.
• Status – This LED indicates that the M240 Reader is connected and receiving power.
Connectors
Several connectors are housed on the back of the M240 Reader.
• Power - DC barrel jack – allows for connection to an AC power brick that outputs 12VDC.
• Power - DC terminal block – allows for direct connection to DC power sources. Power requirements are 12 to 24
VDC.
NOTE: Direct AC power connection is not supported for this device.
• Ethernet – RJ-45 Ethernet jack.
• USB-A – A standard USB-A port available for GPS or other hardware and applications when available.
• USB-B – A USB connector that allows for serial connectivity for configuration and tag event output.
Figure: Reader Data Connectors
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Antennas
Each M240 Reader comes with two ¼-wave helical antennas. These antennas provide a tag read-range of approximately 100 meters (open air when no background RF interference is present). The reader’s maximum sensitivity (maximum range) depends upon the operating environment. The operating read-range is software configurable and can be adjusted for near and long-range searches.
Environmental Conditions
The M240 Reader is approved for use within the temperature ranges set forth below.
Operation: -4 to +158 degrees Fahrenheit (-20 to +70 degrees Celsius) Storage: -4 to +176 degrees Fahrenheit (-40 to +80 degrees Celsius)
Upgrading Reader Firmware
The M240 Reader has the ability to be updated as new firmware is released. To upgrade the firmware, launch the Reader Configuration Utility, found on the RF Code Reader Utilities CD. For information regarding this process, please refer to the
Reader Configuration Utility User Manual also located on the CD. Firmware can also be up- graded by downloading the
latest version at the following support site:
http://Support.RFCode.com/
It is vital these updates be obtained directly from RF Code or its authorized partners, since these files define the operation of the Reader and if corrupted, the files will render the Reader inoperable.
Tag Orientation
Wherever possible, RF Code tags should be placed in the same orientation (plane) in order to optimize the Reader’s ability to receive transmissions from the tag. The tags should not be placed closer than ½ inch in proximity to one another.
Other tag considerations are:
Tag transmissions and signal propagation are diminished when tags are mounted very
close to the ground.
Read-range will vary when tags are mounted to metal objects;
the signals will NOT penetrate solid metal.
Care should be taken when mounting tags near metal racks, rails or conveyor belts. Tag performance is diminished near water; signals are not propagated through water.
Each antenna post supplies an RF signal to the two parallel radio receivers in the M240 Reader. Antenna input impedance is 50 ohms nominal.
Antenna Orientation
The M240 Reader has two receiver channels (Channel A and Channel B, one for each antenna) that can operate independently or jointly to provide diversity for signal reception from active RFID tags.
To achieve the best receiver diversity, observe the following:
• Antenna Angle from Reader – Point the antennas at different angles from the Reader.
• Antenna Angle from Each Other – Angle the antennas at a 90-degree angle relative to each other, and
then make slight position adjustments as necessary to achieve optimum coverage.
• Height – Position the reader as high above the ground or floor as possible, but as with antenna positioning,
make slight adjustments in altitude and special positioning as necessary to achieve optimum coverage and signal detection.
Do not allow antennas to overlap. Keep the antennas separated. Allowing the antennas to overlap reduces the effectiveness of each antenna.
To minimize RF interference, observe the following:
o Separation – Maintain a minimum of 4-to-6-feet of separation between the Reader
antennas and potential RF radiators such as computers, monitors, printers and electronic office equipment. RF emissions from equipment local to the environment where the Reader is deployed can limit the Reader’s effective read range.
o Height – Do not operate the Reader on or close to the floor or ground. Grounded and
reflective metallic structures around the Reader and/or Tags affect the system’s performance. For best results, the Reader should be mounted as high above the ground as reasonably possible.
Configuring the Reader
Readers should be configured (if necessary) prior to being installed in their permanent locations. Readers must be
configured prior to use if the IP address needs to be assigned or if the “Up Connect” feature (explained below in this
document) is to be used. This is done through the Reader Configuration Utility which is available on the CD typically included with the reader. Readers may not need to be pre-configured if the intent is to use DHCP for IP address assignment.
This software is also available for download from the RF Code Support web page, http:// Support.rfcode.com.
Configuring the Reader for DHCP
By default the reader is set to DHCP and will be automatically assigned a DHCP address by a DHCP server if one is available. If a DHCP server is present, the reader will attempt to request a hostname for DNS resolution as well. Most, but not all DHCP servers are implemented in a way that will allow DNS resolution for DHCP clients that request a specific name. The M240 will request a hostname similar to rfcodexxxxxx.domainname.com where xxxxxx are the last 6 digits of the MAC address of the wired Ethernet interface on the reader and domainname is your domain that the DHCP server will provide. A label on the bottom of the reader lists the default hostname for each reader.
To configure the reader for DHCP, perform the following steps:
1. Attach a power source to the M240 Reader (AC power brick, DC power, or Power Over Ethernet cable).
2. Attach an Ethernet cable to the Ethernet port of the M240 Reader and to an available network port on the switch.
NOTE: For initial configuration, the M240 Reader must be attached to a network port that is on the same
subnet as the PC that you are using to connect to the M240 Reader with.
3. Open a web browser window and type http://rfcodexxxxxx.domainname.com where rfcodexxxxxx is the default
hostname listed on the bottom of the reader and domainname is the domain handed out by the DHCP server.
4. If you are able to browse to the M240 Reader, then DHCP worked properly. You may configure features like Up-
Connect, configure security or use the web based diagnostics. If the reader was not found, then your DHCP server probably does not support hostname resolution and you will need to use a static IP address to connect the reader to your network or alternately configure “Up-Connect” to connect your reader to your RFID application. Use the instructions below (Configuring the Reader for Static IP Address or DHCP with Up Connect) to configure your M240 Reader.
Configuring the Reader for Static IP Address or DHCP with Up-Connect
To configure the reader for a static IP address or DHCP with Up Connect, perform the following steps:
1. The most reliable way to configure an M240 reader is via its USB-B serial port. Install the reader configuration utility on
the PC being used to configure the reader. The CD should remain in the CDROM drive during the install.
2. Connect the reader to the USB port. Depending on what device you have, this may require a USB-A to USB-
B cable (not included). A USB cable can be purchased at an electronics store or big box general retailer.
NOTE: A USB-A to USB-B cable is included in RF Code pilot packs
3. When prompted install the RFCUSB.inf driver that is located in the configuration utility folder of the CD-
ROM.
4. Run the configuration utility and select Local as the connection method. The M240 Reader should be seen
on one of the COM ports listed. Select the COM port and click Next. You may change any setting in the configuration tabs including the IP address and Up-Connect settings. You must click Save Changes so that the configuration is saved to the reader.
5. Once a static IP is entered you should be able to connect to the M240 Reader with a web browser. If you
wish to use DHCP, the Reader Configuration Utility will also report the IP address that has been assigned to the reader. However, this address may change, so it is recommended that you utilize the Up-Connect feature to connect the M240 Reader to the RFID software application.
6. Attach the provided ¼-wave helical antennas ensuring proper antenna orientation (Please refer to the
Antenna Orientation section of this document).
7. Mount the M240 Reader using the process described in the Mounting section of this document.
8. Configure the M240 Reader to send data to a software system such as RF Code’s Asset Manager.
Please refer to the Reader Configuration Utility User Manual for further instruction on using the Reader Configuration Utility. Once you have configured the M240 Reader with the Reader Configuration Utility, you may access the M240 Reader directly by accessing the Reader Web Console to perform further diagnostic and configuration tasks. (Please refer to the Reader Web Console section of this document.)
NOTE: To obtain Tag data or customize the way the M240 Reader sends Tag data to your software application
please refer to the Reader API document available on the RF Code Support website:
http://support.rfcode.com/
Reader Web Console
Once an IP address has been assigned to the M240 Reader using the Reader Configuration Utility software, the Reader Web Console can be accessed to give you a direct connection to the Reader. To access the Reader Web Console, open a web browser and type the IP address of the reader in the URL address bar. The main console screen will appear. If you configured a username and a password with the Reader Configuration Utility, you may be prompted for this information before you will be able to access the Reader Web Console.
Figure: Reader Web Console
Task Panes
There are two main tasks available to you in the Reader Web Console: Diagnostics and Configuration.
Diagnostics
Within the Diagnostics task, there are three sub-tasks that will allow you to assess the conditions of the reader.
Tags
The Tags sub-task can be accessed by navigating to Diagnostics > Tags. This sub-task is used as a verification tool to ensure that the Reader is online and detecting tags.
Add (Button to Add a Group Code)
To add a group code, click the Add button and a window will appear. Enter a group code and treatment code (see below) to test the Reader with. Click the OK button to add the Tag Group. If your reader is online and reading tags properly, then you should begin to see tag data in the main task screen.
Figure: Group ID, Tag ID, and Treatment Code Location
NOTE: A support page with the most updated list of group/treatment codes is available to help you
determine your specific Group Code and Treatment Code:
http://support.rfcode.com/customer/portal/articles/843080
Figure: Example Tag Data in Tags Sub-Task
Summary
The Summary sub-task can be accessed by navigating to Diagnostics > Summary. This sub-task is available to provide a report of version, model, IP address, etc. information that has been configured for the Reader.
Figure: Summary Sub-Task
Tools
In the Tools screen, you can perform two simple but valuable actions: you can ping a location on the network and/or you can reboot the reader. To ping a location on the network, enter its Hostname or IP address, choose a Protocol, and then click the Ping button. Depending on the results, you can determine whether the reader is sending and receiving data over the network.
Figure: Tools Menu and Options
There is also an option on this screen to reboot the reader. This can be done by selecting the Reboot button. You will be prompted with a dialog box to confirm if you want to reboot the reader. If you would like to reboot the reader, select the Reboot button. If you want to cancel, select the Don’t Reboot button.
Configuration
Within the Configuration task, there are seven sub-tasks that will allow you to modify reader settings, some of which were initially configured using the Reader Configuration Utility; these options are Network Configuration, Reader Configuration, Users, Up Connect, Time, Tag Filter, and Serial Ports.
Network Configurations
The Network Configuration sub-task can be accessed by navigating to Configuration > Network Configuration. Within this sub-task you may view and modify the different types of network configurations you have set up for the Reader. Please refer to the Reader Configuration Utility Manual for more information regarding specific network configuration tasks.
Under Network Configuration there are two sub-tasks: General and Wired Interface: eth0.
General Network Configuration
Here you will find options for setting and changing the following: Hostname, DNS Domain, Services and Ports, DNS Servers, SSL Security Certificates and Keys, and enabling or disabling UDP Configuration.
SSL Certificate Configuration
By default, when HTTPS is enabled, a self-signed 10-year SSL certificate is generated so that communication on HTTPS port is encrypted. To communicate with both encryption and authentication, an SSL certificate must be digitally signed by a well­known certificate authority (CA). Please contact your Network or System Administrator to obtain a signed SSL certificate.
To configure the M240 Reader with the SSL Certificate, perform the following steps:
1. Obtain a private key using a preferred tool or a certificate authority may provide this service. Please archive the
key and file in a safe place for security purposes. This key will be needed for SSL certificate configuration later.
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2. A Certificate Signing Request (CSR) is generated based on the private key.
3. Submit the CSR to a certificate authority.
4. The certificate authority issues an SSL certificate based on the CSR and in a PEM format.
5. Once a signed SSL certificate is obtained from CA, import it to the M240 Reader:
6. Copy the SSL certificate portion from “BEGIN CERTIFICATE” to “END CERTIFICATE” from the PEM and paste it into
the “SSL Certificate” field.
7. Copy the private key and paste it to “SSL Private Key” field.
8. Click the Save Changes button for the signed SSL certificate to take effect.
NOTE: If a signed SSL certificate configuration is not successful (for example if the SSL Certificate and the SSL
Private Key do not match) the M240 Reader’s self-signed certificate will take place.
Figure: Network Configuration Sub-Task
If you modify any settings, click the Save Changes button to save them.
Wired Interface Configuration
This panel displays options for managing the reader’s IPv4 and IPv6 Ethernet connection to the network and reader status.
Reader Configuration
The Reader Configuration sub-task can be accessed by navigating to Configuration > Reader Configuration.
Within this sub-task you may view and adjust the Noise Floor level for Channel A and Channel B of the Reader.
Figure: Reader Configuration Sub-Task
• Channel A Dynamic Noise Floor - When this box is checked, the noise floor for this channel is adjusted automatically.
• Channel A Noise Floor - Enter a value to set the noise floor for channel A antenna.
• Channel B Dynamic Noise Floor - When this box is checked, the noise floor for this channel is adjusted automatically.
• Channel B Noise Floor - Enter a value to set the noise floor for channel B antenna.
Click the Save Changes button when you have completed your adjustments to the Reader settings.
Users
The Users sub-task can be accessed by navigating to Configuration > Users. This sub-task can be used to add user authentication to the M240 Reader.
Figure: Users Sub-Task
Add a User
To add a user, perform the following steps:
1. Click the New button.
2. Enter a username, password, confirm the password and select a user role.
• Administrator - has complete access and control of the Configuration and Diagnostic task.
• Configuration View - has view only access to the Configuration task and can utilize the Diagnostics tasks
• Event View - only has access to the Diagnostics tasks of the Reader
3. Click the Save Changes button.
NOTE: The first user that must be created is the Admin user, so the user role will default to Administrator.
NOTE: After a user is created, neither the User ID field nor the Role field can be changed. A new password
can be assigned, but to change either the ID or the Role of a user, the user must be deleted and then created again as a new user.
Delete a User
To delete a user, select the user from the list that you wish to delete and click the Delete button.
Up Connect
The Up Connect sub-task can be accessed by navigating to Configuration > Up Connect. This sub-task allows for reader communication with Zone Managers to be more “firewall friendly.” When this option is selected, the M240 Reader is configured to initiate the contact with the Zone Manager rather than requiring that access be granted to allow the Zone Manager to connect to the reader; this is especially useful or necessary for readers networked behind a firewall.
Figure: Up Connect Sub-Task
Configuring Up Connect
To add an Up Connect Configuration, click the New button, populate the fields below, and then click the Save Changes button.
ID - Enter a name for the Up Connect configuration. Enabled - Check this box to enable the reader to up connect to a Zone Manager. Hostname - Input the IP address of the Zone Manager that the reader should connect to. Port - Input the port number over which the reader will communicate with the Zone Manager. Up Connect ID/Password - Input and verify a reader ID and password that will be utilized in the Up Connect
configuration of Zone Manager.
NOTE: if you want to enable and use Up Connect, you must also configure the Up Connect settings in the Asset Manager or Zone Manager web console as well.
Status - Once the Up Connect link has been configured, this field will populate with the connections status for the
Up Connect link.
Message - This field will populate with a message regarding the status of the Up Connect link.
Deleting an Up Connect Configuration
To delete an Up Connect Configuration, select the configuration from the list that you wish to delete and click the Delete button.
Time
The Time sub-task can be accessed by navigating to Configuration > Time. This sub-task allows the time settings to be configured for a Reader. By default this Reader function is already set to local time with access configured for three NTP (Network Time Protocol) Servers. Users may need to adjust these settings for their own network security policies. There are two options for configuring the reader’s time settings:
Figure: Time Sub-Task
Current Reader Time – This displays the current date and time.
Automatic Time Configuration – This field allows you to configure NTP servers. Three default servers are provided, but these can be edited, deleted, or moved by clicking on the corresponding button. If you do change these settings, be sure to click the Save Changes button in order to save the new configuration.
Manual Time Configuration – This option lets you manually select a date and time from the pull-down menus. Alternatively, if you click the Set to your computer’s time button, then the date and time of the reader is set to the date and time of your computer. If you do change these settings, be sure to click the Save Changes button in order to save the new configuration.
Tag Filter
The M240 Reader will only manage beacons from a maximum of 20 tags. If there are more than 20 tags within range of the reader in the environment where you deploy it, then you will need to configure the Tag Filter list. This list contains the Group Code and the Tag ID for every tag the reader will be managing. All other beacons from all other tags in range will then be ignored.
To enable the Tag Filter list functionality, perform the following steps:
1. Click to check the Enabled checkbox.
2. To add a tag to the Tag Filter list, click the Add button and enter the Group Code and Tag ID for each unique tag, e.g.,
THSRCK00001900.
3. Repeat this process for every tag the reader should read, up to a maximum of 20 tags.
4. Click the Save Changes button at the bottom of the screen.
In order to delete a tag from the Tag Filter list, highlight the Tag ID in the list and then click the Delete button.
Serial Ports
The Serial Ports option under Configuration gives you access to settings you can configure when connecting devices to the serial port on the reader, such as the Name, Baud Rate, and Driver.
Resetting the Reader
To reset the Reader settings back to the factory defaults, follow these steps:
1. Verify that power is applied to the reader. Make sure you can tacitly feel, the button being depressed.
For example, most ball-point pens are not long enough to engage the button.
2. Flip the Reader upside-down.
3. Using a pointed object, press the Reset button for a few seconds.
4. Release the Reset button.
5. The Reader will now be reset to the factory default settings.
Figure: Reader Reset
Mounting the Reader
To mount the reader, perform the following steps:
1. Flip the reader over and use the four (4) screws provided with the kit to attach the mounting
plate to the bottom of the reader.
2. Attach the RF antennas.
3. Using screws (not provided), thread them through the mounting cut-outs on the mounting
bracket and mount the reader to the wall or ceiling.
4. Attach one end of the power supply cord (provided) to the reader and plug the other into an
available electrical outlet. Alternatively, use the Power over Ethernet (PoE) feature.
Figure: Reader Mounting Plate
Warranty and Support
Limited Standard Warranty Terms
RF Code warrants its products to be free from defects in materials and workmanship for a period of 1 year (12 months) for hardware and software from the date of purchase from RF Code. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser (end-user) and is non-transferable.
Standard Warranty Limitations
Except as provided herein, the entire liability of RF Code and its suppliers under this limited warranty will be that RF Code will use reasonable efforts to repair or replace, without charge, all defective Products returned to RF Code by a Customer, as more particularly described in the End User Warranty. Except for the express warranties STATED HEREIN, RF Code makes no other representations or warranties and RF Code hereby disclaims all other warranties, express, implied, statutory, or otherwise, including without limitation, any warranty of merchantability, non-infringement of third party intellectual property rights, fitness for a particular purpose, performance, satisfactory quality, or arising from a course of dealing, usage or trade practice.
Obtaining Service & Support
For in-warranty service, customers have several options. Customers having difficulty with RF Code products should attempt to solve those problems through RF Code’s Technical Support Problem Escalation Process:
1. First, contact the RF Code representative or other distributor from whom the RF Code product was purchased for
information on how to obtain local support.
2. Second, contact the RF Code Customer Support via e-mail.
3. Third, contact the RF Code Customer Support via the Support Line.
For product returns, the support engineer will give you a return material authorization (RMA) number. No returns will be accepted without an RMA number. If the warranty expired, there is a charge for repair or replacement per RF Code’s out-of-
warranty policy. For full details of the RF Code RMA policy, please review the “RF Code Warranty, RMA, and Extended Warranty Policy” document.
RF Code Customer Support
RF Code Customer Support gives entitled customers and partners the ability to contact RF Code about installation and usage­related questions as well as make defect inquiries about eligible products that are covered under RF Code warranty agreements. A team of technical specialists can be contacted electronically or via phone.
The Support Line is available to provide General Support during normal business hours: Monday through Friday, 8:00 am to 5:00 pm Central time, excluding national holidays.
Online Resources: http://Support.RFCode.com E-mail: support@rfcode.com
Voice: 512.439.2244 or toll-free at 866.830.4578
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