Revolabs 10-FLXUC1000, 10-FLXUC1500 Installation And Operation Manual
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REVOLABS FLX™ UC 1000 &
10-FLXUC1000
10-FLXUC1500
REVOLABS FLX™ UC 1500
IP & USB Conference Phone
Installation and Operation Guide
Models:
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© 2016 REVOLABS, INC. All rights reserved. No part of this document may be
reproduced in any form or by any means without express written permission
from Revolabs, Inc. Product specifications are subject to change without notice.
R e v o l a b s F L X U C 1 0 0 0 / F L X U C 1 5 0 0 I n s t a l l a t i o n a n d O p e r a t i o n
G u i d e
10- F L X U C 1500- EN
M a r c h 2016 ( R e v 2 . 6 .0)
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Online Resources
Resource
Website
Revolabs
www.revolabs.com
Revolabs FLX UC 1000
http://revolabs.com/products/productline/flx-uc-1000
Revolabs FLX UC 1500
http://revolabs.com/products/productline/flx-uc-1500
Customer Support
http://revolabs.com/support
Support by Product Line
http://revolabs.com/support/productline
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Contents
Online Resources ............................................................................................ 3
Contents ......................................................................................................... 4
Product Overview ............................................................................................ 7
Getting Started ............................................................................................... 9
Connecting the Device .................................................................................. 9
Connecting the Dialer .............................................................................. 10
Connecting to an IP Network for VoIP Calling ........................................... 11
Connecting to a Computer ....................................................................... 12
Connecting Extension Mics ..................................................................... 13
Component Overview.................................................................................. 14
Base Unit ................................................................................................ 14
Dialer ...................................................................................................... 15
User Interface ............................................................................................ 18
Base Unit ................................................................................................ 18
Dialer ...................................................................................................... 18
Web User Interface (Web UI) .................................................................... 31
Basic Operations ........................................................................................... 39
Dialing a Number ....................................................................................... 39
Redialing a Number .................................................................................... 39
Dialing a Contact ....................................................................................... 40
Making a call while another call is already active ........................................ 40
Answering an Incoming Call ....................................................................... 40
Ignoring an Incoming Call .......................................................................... 40
Hanging Up a Call ...................................................................................... 40
Using USB Audio on the FLX UC 1000 or FLX UC 1500 ............................. 40
Setting up a Conference Call ...................................................................... 42
Using Do Not Disturb ................................................................................. 42
Configuring the FLX UC 1000 or FLX UC 1500 for your VoIP Network ........... 43
Through the Dialer ..................................................................................... 43
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Through Web User Interface ....................................................................... 43
Through Provisioning Server, using Option 66 ............................................ 44
Through Provisioning Server, using Option 150 .......................................... 45
Provisioning configuration file sample......................................................... 46
Device configuration file without include files. ......................................... 46
Device configuration file with include files ............................................... 47
Advanced Operations .................................................................................... 49
802.1x ....................................................................................................... 49
Dial Plan .................................................................................................... 50
Dial Plan Overview .................................................................................. 50
Dial Plan Syntax ...................................................................................... 51
Syntax Examples ..................................................................................... 52
Dial Plan Examples: ................................................................................ 53
Device Manager ............................................................................................. 54
Third Party Applications Supported ............................................................ 54
Installation & Third Party Application Configuration................................... 54
For Windows ........................................................................................... 54
For Mac ................................................................................................... 55
For Chromebook ..................................................................................... 55
Upgrading the Device Firmware ..................................................................... 56
From the Web Interface .............................................................................. 56
From the Provisioning Server ...................................................................... 56
Compliance ................................................................................................... 57
FCC Notice to Users ................................................................................... 57
Radio and Television Interference ............................................................... 57
Industry Canada Notice to Users ................................................................ 58
Notice to European Customers ................................................................... 58
WEEE Notification ...................................................................................... 59
Appendix ...................................................................................................... 60
Call Control Functionality Details per Third Party Application .................... 60
Using Windows Computers ...................................................................... 60
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Using Apple Computers ........................................................................... 60
Known Issues ............................................................................................. 61
Optimal Audio Performance for Windows .................................................... 63
Troubleshooting ......................................................................................... 64
Reboot ..................................................................................................... 64
Restore Factory Defaults ......................................................................... 64
Cannot Access Web User Interface ........................................................... 64
Can’t find language menu because the device is in the wrong language ... 65
USB Audio call Answering and Hang-Up not working .............................. 65
Call Forwarding Behavior ........................................................................ 66
Tested Call Managers .................................................................................... 67
Specific Call Manager Configuration .............................................................. 68
3CX Phone System ..................................................................................... 68
Digium Asterisk BE .................................................................................... 68
Avaya IP Office ........................................................................................... 68
Broadsoft Broadworks ................................................................................ 69
Cisco Unified Communication Manager ...................................................... 69
Junction Networks OnSip Hosted PBX ....................................................... 69
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Product Overview
Speaker Elements
Directional Microphones
Thank you for choosing a FLX UC 1000 or FLX UC 1500 IP & USB Conference
Phone by Revolabs. This conference phone allows you to communicate via
your call manager and a softphone, messaging, video conferencing, or webinar
application, as well as bridge these calls together. With the FLX UC products,
call performance is built to be of the highest quality to ensure every word of the
conversation is heard.
This document covers the FLX UC 1000 and the FLX UC 1500 as configuration
of these products is similar. Where there is a difference in capabilities or
configuration, the document will highlight that explicitly.
Figure 1: FLX UC 1000 Base Unit & Dialer
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Full Color Display
Quick
Keys
Soft Keys
Keypad
Navigation &
Selection Buttons
Volume Control &
Mute
Figure 2: Keypad Detail
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Getting Started
USB Connection
Ethernet
Port
USB Port
Microphone
Ports
Dialer
Port
Connecting the Device
In the box, the FLX UC 1000 includes 1 Base Unit, 1 Dialer with captive cable,
1 Ethernet Cable, and 1 USB cable.
The FLX UC 1500 includes 2 extension microphones in addition to the items
included with the FLX UC 1000.
To begin setting up the device, remove all the items from packaging.
On the bottom of the base unit are connections for the Ethernet, USB, and
Dialer cables. The FLX UC 1500 has two additional connections for the
extension microphones.
Figure 3: FLX UC 1000, Connector View
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Ethernet
Connection
Connecting the Dialer
With the dialer in hand, use the captive cable and insert the connector into the
“Dialer Only” port on the base unit until it clicks into place.
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Connecting to an IP Network for VoIP Calling
The FLX UC 1000 and FLX UC 1500 are designed to be powered using 802.3af,
Power over Ethernet (PoE). If you have an Ethernet port that does not provide
PoE, a PoE Power Injector can be ordered from Revolabs to provide the device
with power.
Connect one end of the Ethernet cable into the network connection port on the
bottom of the base unit using the port highlighted in the picture above. Press
the Ethernet connector until it clicks into place. Connect the other end of the
Ethernet cable into a jack providing PoE or a PoE adapter.
If the Ethernet cable needs to be removed from the FLX UC 1000 or FLX UC
1500, be sure to depress the plastic lever on the connection to the base unit
and pull the cable out gently. Using force when removing this cable may
damage the cable and render it useless.
Once connected to a power source, the device will begin the boot up process.
The lights on the base will alternate red-orange-green-orange as the system
boots. When it is ready to use, the base will chime and the dialer will display
the home screen.
In order to place and receive VoIP calls, your FLX UC 1000 or FLX UC 1500 will
need to be registered with a call manager. See the section in this document
called “Configuring the FLX UC 1000 or FLX UC 1500 for your VoIP Network”
to register your device with a call manager. If desired, the device can be used
with a computer with or without being connected to a call manager by following
the directions in the “Connecting to a Computer” section.
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Connecting to a Computer
Using the included USB cable, connect the mini USB side of the cable into the
port identified by the icon in the figure below.
Connect the other end of the cable to the USB port on the computer running
the third party softphone, webinar, or conferencing application.
The computer may detect new driver software and install it; wait until the
install has completed before continuing. A white USB symbol will be shown on
the FLX UC 1000 or FLX UC 1500 dialer when the computer is connected.
For optimal audio performance when using a Window computers, please follow
the instructions in the appendix section. No additional configuration is
required when using Apple OS X or Chrome OS devices.
If a USB cable longer than the length of the one provided is required, an
approved USB extender should be used. The following USB extenders have
been tested and approved for use with the FLX UC 1000 or FLX UC 1500.
Please note the distance supported by each USB extender varies and is defined
by the manufacturer’s specifications:
USB Ranger 2212 Cat 5 Extender (IC2212R-05-307276) from Icron
Technologies
USB 1.1 Rover 1850 Single Port Cat 5e extender from Icron
Gefen USB 2.0 Extender
Extron USB Extender
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Connecting Extension Mics
The FLX UC 1500 includes two ports on the base unit to connect the two wired
extension microphones. Connect an extension microphone to one of the
microphone ports on the base unit as identified in the picture below. Repeat
for the second extension microphone.
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Component Overview
FLX UC 1000
FLX UC 1500
Base Unit
Base Unit
Dialer
Dialer
Ethernet Cable
Ethernet Cable
USB Cable
USB Cable
Extension Microphones (Qty. 2)
Call State
LED Color
In an active call
Green
Call Mute
Red
Idle
Configurable: Amber, Solid Green, or
No Light
Depending on the system you have purchased you will have the following:
Base Unit
In both the FLX UC 1000 and FLX UC 1500, the base unit houses the speaker
elements and four embedded microphones. On the top of the device are five
capacitive touch buttons for: volume up, volume down, mute, answer call, and
end call.
On the four corners of the base unit, LED lights display the call status. Three
different states correspond to the color of the LEDs:
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Ports on the bottom of the base unit are used to connect the dialer, the USB
Quick Keys
Soft Keys
Keypad
Directional
Buttons &
Volume
Control
cable, and Ethernet cable for the FLX UC 1000, and additionally two extension
microphones on the FLX UC 1500.
Dialer
The dialer has four categories of buttons:
Quick Keys: menu, redial, answer call/new call, hang up
Soft Keys: 4 keys under the color display that correspond to changing
menu options presented on the display
Keypad: for entering numbers, letters, and special characters
Directional, Volume Control and Mute: for navigating the menus on the
display, adjusting the volume and toggling mute on/off
Quick Keys
The Menu button provides access to the main menu for the FLX UC 1000 or
FLX UC 1500. When already in a menu or submenu, pressing the menu
button will return the display to the home screen.
The Redial button will redial the last number used to place an outgoing call.
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Answer Call/New Call and End Call buttons provide the same features as the
capacitive touch buttons on the top of the base unit. The Answer Call/New
Call Button, labeled with the green phone icon, provides the ability to answer
an incoming call. It can also be used to open the dialer menu to place a new
call.
The End Call Button, labeled with the red phone icon, provides the ability to
disconnect from an existing call.
Soft Keys
Soft keys are used to navigate through menu options, and each button
corresponds to the grey box on the display above the button. The soft keys
provide different options depending on the current dialer screen.
If a menu has more than four options the soft key on the far right will
correspond to an option for [MORE>]. Pressing this key will navigate to the next
set of menu options. In the second set of menu options the soft key on the far
right will correspond to an option for [<MORE] to allow navigation back to the
first set of menu options.
Some menus have less than four options. When this happens the space above
unused soft keys will be blank to indicate the soft keys that have no function
on the screen.
Keypad
The keypad provides access to numbers, alphabet characters, and special keys
such as *, #, space, and period which are typical on phone keypads.
When entering contacts in the FLX UC 1000 or FLX UC 1500, the keypad
buttons can be used to enter the alphanumeric values. When the button is
first pressed, the first letter shown above the button will be entered in lower
case. By pressing the button subsequent times, the character will iterate
through the other lower case letters, then the number, then upper case letters.
This sequence will repeat again from the beginning if the end of the series is
reached and the button is pressed again.
For example, the number “2” provides access to the letters a, b, and c; when
depressed multiple times, this button would iterate through the following
sequence:
a b c 2 A B C a b c 2 A B C
The button with “1” provides no other characters.
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The * key cycles through the following sequence:
* . , - _ ( ) @ and then repeats
The # key cycles through the following sequence
# space and then repeats (space is a “ “)
When dialing a number that begins with a plus sign (“+”), press and hold the 0
button until the “+”appears.
Directional, Volume Control & Mute
The directional buttons include left, right, up, down to navigate menu options
and “OK” for making a selection.
In general, the up and down keys are used to select different submenu options,
where the right and left keys are used to select new menus or return to the
previous menu.
Pressing the “OK” button corresponds to one of two actions on the display:
[Select] to select menus or toggle configuration items, or [Back] to exit the
menu and return to the previous parent menu.
When editing a configuration item that uses a slider bar, the left and right
arrow keys are used to change the value in the slider.
The volume control and mute buttons perform the same function as the
buttons on the base unit. The speaker volume can be increased or decreased
using the volume up and volume down buttons. The microphones on the FLX
UC 1000 and FLX UC 1500 are muted using the mute button on the dialer.
The mute/unmute button is only functional during an active call or when USB
audio is active.
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User Interface
Base Unit
The base unit provides volume up, volume down, mute, answer call, and hangup buttons. Mute status will be reflected on the LEDs on the four corners of
the device; during a call, these LEDs will be green when the system is unmuted
and red when the system is muted.
When not in a call, the lights can be configured for an idle color with options of
solid amber, solid green, or unlit (default). In order to change this color, an
administrator can log into the web UI or use the settings menu on the dialer to
configure the desired idle color.
For additional call control functionality, i.e. using the device buttons to hang
up and answer calls using the preferred third party softphone, webinar, or
conferencing application, refer to section in this manual on FLX UC Device
Manager.
Dialer
The display on the dialer presents a series of screens as an interface for using
the device and configuring device settings. The details of those screens are
described in this section.
Menu Tree
Main Menu
Dialer (1) Recents (2) Contacts (3) Voicemail (4) Forwarding (5)
Always
Busy
No Answer
No Answer
Delay (seconds)
Audio (6)
Speaker Volume
Ringer Volume
Ring Selection
Speaker EQ
Advanced Audio
Settings (7)
Language
Selection
Display Settings
Admin Settings
Info (8)
Product Name
IP Address
Mac Address
Base FW
Version
Base Serial #
Dialer FW
Version
Dialer Serial #
Call 1 Statistics
Call 2 Statistics
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Home Screen
Quick Reference Bar
User ID
Soft Keys
When the device is powered on, the device will display the home screen. This
screen is characterized by the Revolabs logo (or customer specific logo) in the
center of the screen. On the home screen, there are three key areas to note: a
quick reference bar, information about the user ID of the device, and soft keys.
The quick reference bar provides information regarding the call status of the
system. The information available in this quick reference bar includes:
Call Icon (in Green): Displays information about call status including No
Call, Call in Progress, and Mute Indicator
USB Icon: Displays when the FLX UC 1000 or FLX UC 1500 is plugged
into a computer
Do Not Disturb (DND): Displays when the system is configured for do not
disturb.
Voice Mail Icon: Displays when a voice mail is available
Missed Call: Displays when a call has been missed
Date: Displays current date. The format is configurable in the menu or
web interface
Time: Displays current time. Time zone is configurable in the menu or
web interface
The user ID is displayed directly under the quick reference bar in the upper left
side of the screen.
The soft key menu options are available at the bottom of the screen. Refer to
the section on Soft Keys for additional details about these buttons. depending
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on how the USB interface has been configured, the home screen menu options
for the soft keys are as follows:
When the USB port is configured User Determined (the default)
[Calls]: Redirects to the Recent Calls menu
[USB On]: Turns USB audio on if USB audio is set to User Determined
[New Call]: Opens the Dialer menu
[More >]
After pressing [More >]
[DND]: Toggles Do Not Disturb mode
[Contacts]: Opens the Contacts menu
[< More]
When the USB port is configured Always On
[Hold]: Places the current call (USB audio) on hold
[New Call]: Opens the Dialer menu
[Conf]: Adds a new call to the existing (USB audio) call
[DND]: Toggles Do Not Disturb mode
When the USB port is configured Always Off
[Calls]: Redirects to the Recent Calls menu
[New Call]: Opens the Dialer menu
[DND]: Toggles Do Not Disturb mode
[Contacts]: Opens the Contacts menu
When the system is idle, this screen will display the Revolabs logo. The empty
screen space over the logo is where call in progress information is displayed.
VoIP Calls, of which this system supports two simultaneous calls, will take up
the top two-thirds of the screen in two bars. USB Audio, when configured for
Always On or User Determined and On, will appear as a bar on the bottom of
the screen. Up to three simultaneous calls: two VoIP and the one USB line can
be active on the FLX UC 1000 or FLX UC 1500 at one time.
The call state is indicated by the color of the bar:
Incoming Call: Yellow
Call in Progress/Active: Green
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