Returnstar IQBoard ET, IQBoard PS User Manual

IQBoard ET & PS

User Manual

Copyright(C) 2003-2010 Fuzhou Returnstar Technology Co.,Ltd.
Web: www.recoverystar.com; www.iqboard.net
Tel:

0086-591-87274373

Fax:

0086-591-87274383

E-mail: [e-mail]

Important Statements

This manual is for IQBoard ET and IQBoard PS.

The “Whiteboard” or “Interactive Whiteboard” in this manual all refer to IQBoard ET or

IQBoard PS. The “Electronic Pen” and “Electronic Pointer” are used for IQBoard ET.

The “Colorless Writing Pen (Finger)” is used for IQBoard PS.

Use this product strictly according to detailed operation instruction in this manual so

as to ensure proper use. Before you install this product, please read this manual

carefully to save your time.

Opening the package means you have agreed to purchase this product, Returnstar

will not accept returns of opened packages.

The product specification may be subject to change without prior notice. The sample

pictures in this User Manual may differ from the real product.

Returnstar reserves all rights to charge the fee at anytime for product replacement,
revision and update. The content in this manual will be regularly revised without prior
notice, and the printed manual will be updated when new version is released.
Returnstar will make no guarantee for this product, both explicit and implicit, including
the salability and the adaptability to certain purpose, and will deny all guarantees
alike.

Copyright

Returnstar, IQBoard are registered trademarks of Fuzhou Returnstar Technology

Co.,Ltd. Window is a registered trademark of Microsoft.

Environment Protection

When discarding this electronic device, please don’t treat it as normal trash. To

minimize the pollution and protect the environment, please recycle it.

Working Temperature and Humidity

Storage: Temperature: -40 degrees to 60 degrees; Humidity: 0% to 95%

Operation: Temperature: 0 degrees to 40 degrees; Humidity: 15% to 85%

Chapter 1 Product Introduction

IQBoard ET and IQBoard PS are the latest interactive presentation boards. Connect
IQBoard ET or PS with your computer and projector, then simply touch the projection
area with electronic pen or your finger, you can transform the electronic pen or your
finger to mouse and directly operate the computer on the projection area. The
difference between IQBoard ET and PS are IQBoard ET adopts electronic pen for
operation, and while IQBoard PS can be directly operated by your finger.

With IQBoard ET or PS, marvelous interactive communicating effect can be achieved

in various demonstrating and teaching situation, such as product exhibition, business

conference, video communication, news broadcast, securities evaluation, military

command, entertainment, medical consultation, engineering design, competition

tactics analysis, weather analysis, etc.

IQBoard ET and PS are provided with powerful IQBoard Software, which makes your

operation on interactive whiteboard more convenient. Its powerful functions include

writing, erasing, text editing, hand-writing recognition, on-screen keyboard, line, graph

and table editing, graph recognition, video and sound playing, dimension and angle

label, digital teaching tools, slide playing, operation review, dragging, revolving,

hyperlink, reveal screen, spotlight, screen capture, screen record and replay,

hand-writing saving in MS Office, page and file editing, printing and saving, etc.

IQBoard Software also includes 500M IQBoard Resource Library covering more than

30 subjects, such as math, physics, chemistry, biology, gymnasium, etc. User can

customize the installation by selecting subjects. Also provide common line, shape,

character, symbol, decoration graph, background template, Flash courseware, and

other resources. Support importing various picture files and DOC, PPT, XLS files. The

page and file created by IQBoard Software can be save as and freely converted to

various picture files as well as DOC, PPT, XLS, PDF, HTML files, etc.

We provide continuous upgrading service for IQBoard Software. For more information

and detailed operation about IQBoard Software, please refer to “IQBoard Software

User Manual” in the installation CD.

Chapter 2 Specification

Performance: Effective resolution: 9600×9600, 300dpi; Signal tracking rate: 3m/s;

Processing rate for writing or clicking: 240 dot/s. Provide 9 or 20 points precise
orientation. Power consumption for electronic pen: ≤1.5 W. IQBoard ET provides sizes
of 80 inches, 60 inches, 50 inches (4:3), 100 inches, 120 inches (16:9) and
customized sizes. IQBoard PS provides sizes of 80 inches, 60 inches (4:3), 100
inches, 112 inches (16:9) and customized sizes.

Hotkeys: Provide 28 hotkeys to achieve frequently used functions of IQBoard

Software, 14 on each side of whiteboard surface or frame.

Flexible fixing and relocating methods: Fixing methods include wall hanging,

cabinets, and mobile stand. Provide optional height adjustable mobile stand for
50-120 inch whiteboards, the height can be adjust from 1.88M to 2.12M.

Durable surface, solid body: The surface adopts dedicated writing film made of

DuPont anti-abrasive coating. It features with anti-scratch, high luminance, high
definition, easy cleaning (can be cleaned by whiteboard detergent or wet cloth), and
can completely eliminate bright spots. The backboard adopts aviation aluminum
beehive-board, which is resistant to distortion, expansion and shrinkage (Provide

model supporting normal pen writing).

PC Connection: Provide 10M USB cable for connecting IQBoard with PC. External

power is not required. Provide optional USB signal amplifier for 25M USB cable.
Provide optional 2.4G radio frequency wireless module (Effective range: 10M).

Standard Configuration

IQBoard PS: 1 interactive whiteboard, 2 electronic pens (include battery), 1 electronic
pointer (optional), 1 10M USB cable, 1 wall hanging suit, 1 driver CD (include the
latest driver and user manual), 1 IQBoard Software (include user manual).

IQBoard ET: interactive whiteboard, 2 writing pen, 1 electronic pointer (optional), 1
10M USB cable, 1 wall hanging suit, 1 driver CD (include the latest driver and user
manual), 1 IQBoard Software (include user manual).

Prompt: You can use either the physical hotkeys (hard hotkey) on each side of
whiteboard frame, or the virtual hotkeys (soft hotkey) on each side of whiteboard surface. In
the latter case, you need to you need to set these hotkeys at the first time you use the
interactive whiteboard.

IQBoard ET&PS Models

System Requirement

Windows XP/2003/Vista operation system
Pentium166 CPU (PentiumII or higher recommended)
64 MB RAM (128 MB recommended)
1G free hard disk space (for full installation)
1 free USB port
1 projector (short focus or ultra-short focus projector recommended)

Chapter 3 Install IQBoard

3.1 Mount Whiteboard

3.1.1 For product with an “M” on its name

In case your product having an “M” on its name, you can select wall mounting.

Parts list:

Picture Name Quantity

Screw 4

Wall Anchor 2

Safety Bracket 2

Anchor Bolt 2

Wall Mounting Bar 1

Wall Mounting Bracket

(already mounted on

the backboard)

2

Installation Steps:

Step 1. Determine the installation height of the Wall Mounting Bar (190cm above floor),
then fasten bracket to wall using the two Anchor Bolts.

Step 2. Align the 2 Wall Mounting Brackets on the backboard with the Wall Mounting
Bar, and hang the whiteboard on the wall.

Step 3. Fasten the 2 Safety Brackets on each side of whiteboard lower frame using 2
Screws. According to the location of the Safety Brackets, drill 2 mounting holes on
the wall. Finally use Wall Anchors and Screws to fix the Safety Brackets on the wall.

3.1.2 For product with a “Y” on its name

In case your product having a “Y” on its name, you can select either wall mounting or
stand mounting.

Wall Mounting

Part list:

Picture Name Quantity

Note: When mounting the Wa ll Mounting B ar, mind its di r e c t i on.

Screw

4

Wall Anchor

2

Safety Bracket

2

Anchor Bolt

4

Height Adjust Bracket (already
mounted on backboard)

4

Installation Steps:

Step 1. Drill 4 holes at the location where you want to place the 4 Anchor Bolts, insert
the 4 Anchor Bolts in these holes, and leave 4mm clearance between bolt head and
nut for hanging whiteboard.

Step 2. Align the Anchor Bolts with the clip holes of Height Adjusting Bracket on
backboard, and then hang the whiteboard on the wall.

Step 3. Fasten the 2 Safety Brackets on each side of whiteboard lower frame using 2
Screws. According to the location of the Safety Brackets, drill 2 mounting holes on the
wall. Finally use Wall Anchors and Screws to fix the Safety Brackets on the wall.

Stand Mounting

Part List

Prompt: The distance from floor to the 2 anchor bolts on top (Distance X) is 190cm.
The vertical distance between 2 anchor bolts (Distance H) is 45cm for the 50" and 60"
whiteboards, and 75cm for the 80", 100", 112", and 120" whiteboards. For the horizontal
distance between 2 anchor bolts (Distance L), please measure horizontal distance of the 2
Height Adjust Brackets on the backboard.

Picture Name Quantity

Leg Bar 2

Column 2

Supporting
Bar

2

Caster 4

Moveable
Crossbeam
(Each
includes 2
Beams and a
U-Shaped
Groove)

2

Hexagon Bolt
A

2

Hexagon Bolt
B (M8 × 50,
with 08/22
washer)

4

Hexagon Bolt
C (M8×50)

8

Each set includes: 1 Hexagon Bolt, 1 Wind Nut, 1 M8 Nut, 1
Small Washer, 1 Big Washer

Hexagon Bolt
Set A (M8×

50)

6

Each set includes: 1 Hexagon Bolt, 1 Wind Nut, 1 Small Washer, 1
Big W asher

Hexagon Bolt
Set B (M8×

35)

4

Anchor Bolt
(M8×60)

4

Wrench 1

Installation Steps:

Step 1. Install Column on each Leg Bar using Hexagon Bolt B.

Step 2. Install one end of each Supporting Bar on each Leg Bar, using Hexagon Bolt
A.

Step 3. Install the other end of each Supporting Bar on each Leg Bar, using Hexagon
Bolt Set A. In this stage, please partially screw the bolt, leaving 4mm clearance
between bolt head and column for hanging whiteboard.

Step 4. Install 2 Casters on each Leg Bar.

Step 5. Install 2 Beams on each Column, using Hexagon Bolt C

Step 6. Laid down and connect the two leg assemblies with the U-Shaped Grooves.

Step 7. Secure the U-Shaped Grooves with Hexagon Bolt Set B. In this stage, do not
completely tighten the bolt in order to adjust the stand width later.

Step 8. Install 2 Hexagon Bolt Sets A on each Column, leaving 4mm clearance
between bolt head and nut for hanging whiteboard.

Step 9. Align the Hexagon Bolt on the Column with the clip holes of Height Adjusting
Bracket on backboard, and hang the one side of whiteboard on the stand. Then adjust
the stand width to fit the whiteboard, and hang other side of the whiteboard on the
stand. Finally, tighten the bolts on the U-Shaped Groove and Columns. on Hexagon
Bolts.

Fully assembled whiteboard is as follows:

3.2 Install Battery of Electronic Pen

1. Unscrew the battery cap by turning it counterclockwise.

2. Insert 1 AAA battery with the plus (+) side up.

Prompt

1. You can use different clip holes of the Height Adjusting Bracket to adjust the whiteboard
height. Generally the bottom of the whiteboard should be 70-80cm above the ground.

2. For 50 and 60 inch whiteboard, you can hang the whiteboard on the first and second bolts
from top down on the Column. For 80, 100, 112, and 120 inch whiteboard, you can hang the
whiteboard on the first and third bolts from top down on the Column.

3. Screw the battery cap back by turning it clockwise

3.3 Replace Pen Tip of Electronic Pen

1. Unscrew the pen tip cap by turning it counterclockwise.

2. Replace the pen tip by inserting its concave end into the pen body.

3. Screw the pen tip cap back by turning it clockwise.

3.4 Install Battery of Electronic Pointer

1. Gently lift the battery cover to open it.

2. Insert 1 AAA battery with the plus (+) side up.

3. Close the battery cover.

Prompt: Please gently open the battery cover to avoid damaging the connecting line.

Note: If the electronic pen or electronic pointer will not be used for a long time, please

remove the battery.

Chapter 4 Connect IQBoard to Computer

After fixing the whiteboard, find a connecting port on the backboard right bottom.
Plug the quadrate side of USB cable into the connecting port, and plug the flat side
into the available USB port of computer, as follows. External power source is not
required. And please connect the Projector into the VGA port of your PC video card.

Flat USB port for connecting the computer Quadrate USB port for connecting whiteboard

If your product model is with “B” letter (refer to “About model” for detailed explanation
for product model),

you also can use wireless Bluetooth for PC connection, the

connecting steps are as follows:

Step 1. After fixing the whiteboard, insert the round terminal of the 5V transformer into
a round jack on the backboard right bottom, and insert the power plug of the 5V
transformer into a power socket.

Step 2. Plug the Bluetooth adapter into an available USB port of computer. And please
connect the Projector into the VGA port of your PC video card.

Open the projector after connection, and adjust it to make its projection within the
active area and centered. Then use the trapezoid rectification function of the projector
to make the projection quadrate.

Note: If your product model is with “N” letter (refer to “About model” for detailed
explanation for product model), the round jack is on the right bottom of the backboard.

The blue areas are the maximum projection areas. For whiteboards without hotkey or with hard
hotkeys, there should be 2cm margin between projection area and whiteboard inner frame. For
whiteboards with soft hotkeys, the projection area should not exceed the hotkeys.

Note:

1. In case you use 16:9 whiteboard, please choose the projector supporting the 16:9
projection mode.

2. The projection image must be within the active area of the whiteboard, otherwise the
whiteboard cannot work normally.

Maximum projection area for
whiteboards without hotkey or with
hard hotkeys

Maximum projection area for
whiteboards with soft hotkeys

Chapter 5 Install and Uninstall Drivers

5.1 Install Drivers

Run “IQBoard ET & PS Drivers.exe” in the installation CD, and install the drivers

according to the prompt. The computer will automatically find a new hardware and
install the drivers.

After the installation is completed, if the indicator beside the USB connecting port
turns green, the whiteboard can be used normally. If the indicator turns red, it means
the USB cable is not well connected, please re-connect the USB cable or restart
computer. If the indicator is not lighting, it means the USB cable is not connected.

Indicator is not lighting Indicator turns red Indicator turns right
USB cable is not connected. USB cable is not well

connected, or the drivers are
not correctly installed

The whiteboard works
normally.

5.2 Uninstall Drivers

Select “Start > Programs > IQBoard ET & PS Drivers >Uninstall” to uninstall. You also
can open Control Panel, select “Add/Remove Programs”, and in the list of currently
installed Programs, select “IQBoard ET & PS Drivers”, then press the
“Change/Remove” button to remove the drivers.

Prompt:

1. The drivers support IQBoard ET & PS V6.0 and V7.0.

2. If it is the first time you connect the computer to the whiteboard, and the drivers are not
installed, the system prompt “Found New Hardware”, you can ignore or close the prompt,
and continue to install the driver accord to the above steps.

3. You can the drivers under any Windows user account (Administrator, Guest, and Limited
User).

Chapter 6 Setup IQBoard

6.1 Orient IQBoard

At the first time you use the whiteboard, you need to orient it, so the moving track of
the electronic pen or writing pen (finger) can match the cursor. You can select 4 points,
9 points or 20 points orientation. Normally 9 points orientation is adopted. After the
whiteboard is oriented, you don’t need to re-orient at the same environment.

To orient the whiteboard

1. Do one of the followings:

Select “Start > Programs > IQBoard ET & PS Drivers >Orient”

If your whiteboard includes hotkeys, press “

” in the hotkey bar.

The Orient Precision Selection window appears.

2. Select Orientation Points and click “Ok”, the orientation interface appears.

3. Do one of the followings:

If you use pen or finger, follow the on-screen instructions, press the center of
each cross accurately with pen tip or finger tip.

If you use electronic pointer, follow the on-screen instructions, press the center of
each cross accurately with pointer tip and press the button on the pointer body.

Your whiteboard is now oriented.

6.2 Setup Hotkey

At the first time you use the whiteboard with soft hotkeys, you need to set these hotkeys.

Step 1. Select “S tart > Programs > IQBoard ET & PS Drivers >Hotkey setting” to enter the

setting window, as follows

Step 2. Follow the indication on screen, click relevant hotkey in sequence. After the setting

is completed, you can use these hotkeys.

Prompt:

1. If you did not locate the accurate central point or clicked the wrong point, or the next
fixed point appeared without press, please press “ESC” on the keyboard to exit this
orientation and re-orient. Otherwise you can’t operate the whiteboard accurately .

2. Please make your electronic pen or writing pen (finger) upright when orienting.

3. In case the relative position of the whiteboard and projector is changed, or the driver or
the monitor resolution is altered, please re-orient.

6.3 Enable Handwriting Recognition

Touch Recognition allow the whiteboard to sense the difference between a pen, finger and

palm of the hand. You can write and draw with the pen, move objects with your finger, and

erase with the palm of your hand all at the same time -- no tool switching required.

To determine whether your interactive whiteboard supports Touch Recognition, please

refer to About Model.

Prompt:

1. When setting the soft hotkeys, if some error occurs, you can press “ESC” key on the
keyboard to exit the setting process, and then reset the hotkeys.

2. You don’t need to set the hard hotkeys.

To enable Touch Recognition function

1. Select “Start > Programs > IQBoard ET & PS Drivers >Touch Recognition Setting”.

2. Select the Enable Touch Recognition of IQBoard PS V7.0 check box.

After you enable the Touch Recognition, you can use this function. When using this

function, if the

whiteboard often misinterprets your intent, you can customize Touch

Recognition's sensitivity to suit your style.

Before set up touch recognition function, please specify the whiteboard size. The default

setting is 60-80 inch whiteboard.

To customize the Touch Recognition's sensitivity:

1. Every time you touch the whiteboard with your pen, finger or palm, the whiteboard

acquires a value, based on which one of the 3 functions will be performed: Write, Select

and Erase. Move the 2 sliders to change the value range for the 3 functions. The wider the

value range, the easier you can perform the related function.

2. Test the Touch Recognition’s sensitivity by pressing the testing area with pen, your

finger and palm. If the whiteboard misinterprets your intent, adjust the sliders as detailed

above.

3. Click “Ok” to save your settings.

To reset Touch Recognition's sensitivity to default settings, click “Defaults”.

Chapter 7 Use IQBoard

7.1 Basic Operations

For IQBoard PS, you can use the enclosed writing pen or your finger to write or
perform mouse function. For IQBoard ET, you can use the enclosed electronic pen or
electronic pointer to operate. Following are the tips for some basic operations:

Single-click

If you use pen or finger, press the surface with pen tip or finger tip at proper strength.

If you use electronic pointer, touch the surface with the electronic pointer tip, then
press the interactive button on the pointer body.

Double-click

If you use pen or finger, press the surface twice with pen tip or finger tip at proper
strength. Please make sure you press at the same point.

If you use electronic pointer, touch the surface with the electronic pointer tip, then
press the interactive button on the pointer body.

Right-click

If you use pen or finger, press the surface with pen tip or finger tip, and hold for 2
seconds to popup the right-key menu.

If you use electronic pointer, touch the surface with the electronic pointer tip, then
press the interactive button and hold for 2 seconds on the pointer body.
.

Drag

If you use pen or finger, press an object with pen tip or finger tip and hold, then move
the pen tip or finger tip to drag the object to the desired position.

If you use electronic pointer, press the object with pointer tip, then press and hold
down the button on the pointer body, and move the pointer tip to drag the object to the
desired position

Write:

If you use pen or finger, start IQBoard Software, select a drawing tool, then you can
write or draw by pressing the surface with pen tip or finger tip.

If you use electronic pointer, start IQBoard Software, select a drawing tool, then you
can write or draw by pressing the surface with pointer tip, and pressing and holding
the button on the pointer body.

7.2 Use Touch Recognition

Once you have enabled Touch Recognition, you can use this convenient function to
write, select object, and erase content. Operations are as follows:

Write and draw

When pressing interactive whiteboard with pen, you can write on the interactive
whiteboard in digital ink

Perform mouse function

When pressing interactive whiteboard with your finger, you can move object and
perform other mouse function with your finger.

Erase content

When pressing interactive whiteboard with your palm, you can erase digital ink on the
interactive whiteboard.

Start IQBoard Software

If IQBoard Software haven’t been started, you can press interactive whiteboard with
your palm to start IQBoard Software.

7.3 Use Interactive Buttons on Electronic Pen

Prompt:

1. When you want to erase content, we recommend you pressing interactive whiteboard with
your palm. When you want to perform mouse function, we recommend you pressing
interactive whiteboard with two fingers closed.

2. When default drawing tool and eraser are Pencil and Normal Eraser. If you have selected
other Freehand Drawing Tool or Eraser before, IQBoard Software will use your previous
selections.

The electronic pen of IQBoard ET has 2 multi-functional interactive buttons. You can
achieve dozens of functions by simply pressing the interactive buttons. Following are
the operations of these interactive buttons. When using these buttons, please touch
the whiteboard surface gently with pen tip. Do not press the surface.

When in Windows Mode

Front Button:

Press the button once to execute left-click function.

Back Button:

Press the button once to execute right-click function.
If IQBoard Software is not started, press the button twice to start IQBoard Software.

When in Board Mode, annotating on desktop, playing page, or reviewing
operation

Front Button:

If the “Select” function is not activated, press the button once to use the “Select”
function.
If the “Select” function is not activated, press the button twice to use the “Move Page”
function.
If the “Select” function is activated, press the button once to execute left-click function.

Back Button:

If no Freehand Drawing Tool is selected, press the button once to select a Freehand
Drawing Tool.
If no Freehand Drawing Tool or Eraser is selected, press the button twice to select an
Eraser.
If any Freehand Drawing Tool is selected, press the button once to select an Eraser.
If any Eraser is selected, press the button once to select a Freehand Drawing Tool.

7.4 Use Hotkeys on whiteboard

Following is the introduction of these hotkeys.

Add Page

: In Windows Mode, press this key to clear all annotations on screen. In

Board Mode, Press this key to add a new page in current “cdf” file.

Save File

: In Windows Mode, press this key to save all annotations on screen to a

page in current file. In Board Mode, press this key to save the current “cdf” file.

Previous Page

: Press this key to go to the previous page.

Prompt:

1. To know the details of the above mentioned modes and status, please refer to IQBoard
Software user manual.

2. When you press the Back Button to select a Freehand Drawing Tool or an Eraser, the
default Free Hand Drawing tool is Pencil, and the default Eraser is Normal Eraser. If you
have selected other Freehand Drawing Tool or Eraser before, IQBoard Software will use your
previous selections.

Next Page

: Press this key to go to the next page.

Mouse

: Press this key, you can use electronic pen or writing pen (finger) to

achieve click, double-click, and drag function. When using IQBoard Software, press
this key to switch between “Windows” and “Board” mode.

Pen: There are four “Pen” keys in different colors on the hotkey bar. Press one of
these keys, you can write on board in corresponding color. Press “Pen” twice to

modify its properties.

Eraser

: Press this key, you can erase the writing content on board. In “Windows”

mode, press this key twice to popup the “Shut Down Windows” window.

Tools

: Press this key to popup a quick access bar including shortcut icons for

frequently used tools in IQBoard Software. You can add up to 8 shortcut icons in this
bar.

Applications

: Press this key to popup a quick access bar including shortcut icons

for frequently used applications. You can add up to 8 shortcut icons in this bar.

Start

: Press this key to start the IQBoard Software.

Orient

: Press this key to popup the orientation interface.

Prompt:

1. Except the “Start” and “Orient” keys, all hotkeys are functional only after IQBoard Software is
started.

2. The functions of “Frequently Used Tools”, “Frequently Used Applications”, “Orient” can be
opened or closed by press the relevant hotkeys on the hotkey bar.

Chapter 8 FAQ

1. The whiteboard indicator is not lighting or turns red. The hotkey is not
functioning.

1. The USB cable is not well connected with whiteboard or computer, please check
and re-connect.

2. The USB port is damaged, please try another one. In case you are using desktop
computer, please use its rear USB port.

3. If you use wireless connection, please make sure you have inserted the round
terminal of the 5V transformer into a round jack on the right side of pen tray, inserted
the power plug of the 5V transformer into a power socket, and well connected the
Bluetooth adapter and computer with USB cable.

4. IQBoard ET & PS Drivers haven’t been correctly installed. Please uninstall the
driver, restart computer, and re-install the driver. After the installation is completed,
please reconnect the USB cable with computer.

5. IQBoard Software hasn’t been started, please start IQBoard Software first.

2. What kind of orientation precision should I select?

It depends on your requirement of orientation time and accuracy. You have the
following choices:

Quick orientation (4 points): for fast orientation

Standard orientation (9 points): for most of situations

Precise orientation (20 points): for high-definition system

3. When I touch the surface of IQBoard PS with pen or finger, the cursor doesn’t
move, and when I move the mouse, the cursor return to one location.

You can try the following solutions: 1. Clear the dirt on the contact area. 2. Rub around
the contact area forcibly with fighter tip. 3. Attach a piece of tape or a small suction
cup on the contact area, then gently pull the front layer away from the back layer. If
the problem still exists, please contact our service center.

Background knowledge: The surface of IQBoard PS is made of two separated

layers. In normal circumstance, these two layers will be temporarily contacted when

you touch the screen with pen or finger, and will be separated again when you lift the
pen or finger. But if continuous force is exerted on one area, the front layer and back
layer may stuck together, leave a constant sensing point.

4. When operating and writing on the whiteboard, the position of pen or finger
doesn’t match the position of cursor.

1. The relevant location of projector and white has been changed. Please re-orient the
whiteboard.

2. The projection area has trapezoid distortion, please adjust the projection area, and
re-orient the whiteboard.

3. When orienting the whiteboard, the pen or finger is not perpendicular to the surface,
please re-orient with correct posture.

4. When orienting the whiteboard, the pen tip or finger tip missed the green center of
the red orienting cross, please re-orient the whiteboard.

5. When operating and writing on the whiteboard, the system respond is slow,
or the stroke is Intermittent.

The computer is not under normal running or the memory is occupied too much.
Please close some applications or restart the computer.

The operating or writing force is uneven. Sometimes the force is too light to be
sensed.

6. When I operate and write on the IQBoard ET with electronic pen, the system
doesn’t respond.

1. The electronic pen runs out of battery, please replace the battery.

2. The body of electronic pen is loose, please tighten it.

3. Please check whether the whiteboard indicator is green, if not, please refer to the
solution of Question 1.

7. When using IQBoard ET, the cursor is out of gear or the whiteboard can’t be
oriented.

There is interference source nearby, such as high voltage cable or large generator set
which can generate strong magnetic field.

Background knowledge: IQBoard ET adopts working principle of electromagnetic

induction. So if there is interference source that can generate strong magnetic field
nearby, the above symptom will occur. In normal condition, devices like cell phone,
display, TV won’t affect IQBoard ET. In case the interfering magnetic field is too strong,
you can move either the interference source or IQBoard ET to keep their distance
over 50cm.

8. The pen tip worn out.

Common abrasion will not affect normal operation. When the pen point is severely
abraded, you can purchase it from local dealer.

9. When I use Touch Recognition function, the wh iteboard often misinterprets
my intent.

When pressing the surface with pen, finger or palm, please use certain strength. If the
problem persists, please readjust the Touch Recognition’s sensitivity to suit your style.

Other questions, please consult our service center or local dealer.

Chapter 9 Cautions and Maintenance

9.1 Whiteboard

For the interactive whiteboard that do not support normal marker (the product model
is without “W”), please try not to use normal marker to write on the surface. Before
cleaning, please shut down the computer and switch the projector into standby mode
to make the dirt more obvious. In case of normal dirt, spay some water or detergent
on the surface, then use the paper to wipe the dirt out. If you leave some ink trail by
mistakenly using the fountain pen, please buy some special whiteboard detergent and
spray it on the soft cloth to clean to surface. For cleaning the mark left by the
permanent marker, first paint some ink of dry erase marker on the mark (the ink of dry
erase marker can dissolve the ink of permanent marker), then use soft cloth to clean.
If the mark still exists, spay some whiteboard detergent, and clean it out.

2. For the interactive whiteboard that support normal marker, you can use normal
whiteboard eraser and wet cloth to clean.

3. Please do not use sharp or pointed objects to scratch the surface and frame,
otherwise the scratched part may be damaged, and won’t work normally. During the
usage, do not knock the surface fiercely to avoid the damage of whiteboard surface
and electronic pen (writing pen). You can use sand wax to eliminate the scratch on the
surface, and use dry cloth to clean out.

4. Since the mobile stand (or the wall hanging parts) is designed only to support the
weight of the whiteboard, please do not put the additional weight or pressure on the
whiteboard. Please keep the whiteboard away from intense collision, shaking,
pressing and do not install it by force, otherwise it may cause cracking, short circuit
and surface distortion.

5. Please do not use and install interactive whiteboard in dusty, foggy, wet and
inclement environment. Keep it away from sharp object, heat source, corrosive
chemicals, fire, and water. Please do not put the whiteboard in the outlet of hot air,
otherwise the material will deteriorate and its life-span will be shortened.

Prompt: Clean the frequently used whiteboard once a week to keep the best definition.

Note: Please do not use other organic solvent for cleaning. Otherwise it may

permanently damage the surface.

6. To avoid harm from improper operation, please do not use chair or other tool to help
short students use the whiteboard. If students can not use whiteboard because of the
limitation of their height, please low down the whiteboard under the help of
professional technician.

9.2 USB Cable

Do not put the USB cables on the floor where it may stumble others. If you have to do
so, straighten them and use insulated adhesive tape or cable with contrast color to tie
them up. Please handle carefully and avoid over-bending. Exposing the USB cable
outside for a long time may shorten its life-span and cause other unnecessary
damages, so please keep it carefully. If you use the whiteboard in the meeting room or
class room, please fix the cable according to the cable alley.

9.3 Projection

Face the whiteboard when operating and writing on the projected image, stand aside
when you turn back to face the students. Please do not look at the projector directly to

avoid its strong light damaging your eyesight. Instruct students how to use the

whiteboard, tell them do not to face the projector directly.

9.4 Transport

Please handle with care, and do not put any weight on the surface so as to avoid the
surface distortion and damage. Lay the whiteboard upright during the transportation
or storage. In long distant transportation, it is suggested to repack the whiteboard
with the original packing. If the original packing is unavailable, insert some protective
padding between the components to protect them from intense vibration or crash.
Avoid vibration, dampness, electricity, water and pressure in transportation.

9.5 Part Replacement

Please do not disassemble the whiteboard or modify its inner structure so as to
prevent accident or trouble. For maintenance or part replacement, please resort to our
authorized technician. Make sure that you use our designated part or the one with
same specification when replacing.

Note: Since the USB cable and port are made in special specification, please do not
use other USB cable and port for replacement.