Retell 703N Installation And Operating Instructions Manual

Intelligent Call Recording Kit

INSTALLATION AND OPERATING INSTRUCTIONS

Retell 703N

In your box.................................................................................................................. 2

Basic connection........................................................................................................... 3

Retell Standard Recorder............................................................................................... 4

Advanced Controls........................................................................................................ 5

Self Help Guide............................................................................................................. 7

Accessories.................................................................................................................. 8

Headphones .......................................................................................................... 8

Cassettes .............................................................................................................. 8

Loudspeakers......................................................................................................... 8

Other Products............................................................................................................. 8

Legality of Recording in the UK ...................................................................................... 9

Legality of Call Recording........................................................................................ 9

Guarantee.................................................................................................................... 9

Liability ................................................................................................................. 9

R&TTE Directive ........................................................................................................... 9

Customer Comments....................................................................................................10

In your box

Your Retell Advanced Call Recording Kit should contain

• Intelligent Recording Interface

• Curly handset / headset connection lead

• Mono lead for connection to the cassette recorder (silver audio plug on each end)

• USB power cable and mains adaptor (7volts DC) for the Intelligent Recording

Interface

• Retell standard cassette recorder

• Mains adaptor for Retell standard cassette recorder (3volts DC)

• C130 Cassette Tape

• Earpiece for third party listening

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Basic connection

Power light

Telephone in use

This is a stereo

socket).

The Intelligent Recording Interface should work straight out of the box by following the
connection instructions in BOLD. Please make sure that it is placed at least 30cm away from
any computer monitors. All other labels are to help you identify other sockets you may need
to use at a later date and to help you with operation of the Intelligent Recording Interface

light (to let you
know you are on a
call)

Plug in the
curly cord
provided
into your
telephone
base and
the other
end here

Plug in
your
handset
or
headset
cord here

Plug the power supply (5-9volts DC) here when
not recording to a computer.

Power socket
for use with
computers
with USB
sockets

External in use
light available in
the future.
Contact Retell for
further details

You can use one power source or the other,
not both.

Mute Button and
indication light

Plug the supplied
mono cable here
for connection to
all of Retell’s
recording
equipment as well
as PC soundcards
(through the MIC

socket that is
not used at
present. Do

not use

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Retell Standard Recorder

1. Connect mains adapter to socket marked "DC 3V" or insert batteries in the battery
compartment at the base of the recorder. Do not leave batteries in the recorder for
long periods without use. Change the batteries regularly to avoid slow down of
playback.

2. Insert cassette and ensure it is the right way round. The tape unwinds in the
direction of the arrow on the recorder's lid. When first using your recorder start with
side ‘A’ facing you.

3. For automatic recording ensure that the record and play buttons are both pressed in
and that AUTO (VOX) is switched to 1 (on). When using the micro recorder the
volume should be turned to maximum. Every time that you lift your telephone
handset the recorder will record. If you want to record manually move the AUTO
(VOX) switch to 0 (off) and then press the record button each time that you want to
make a recording.

4. REWind (REView) or FFwd (CUE) allows you to find recordings quickly. You can also
use this function whilst playing back recordings to move to a part of the tape where
you missed something or to find a space at the beginning or end of a recording.

5. To pause playback simply press the PAUSE button in. To commence playback release
the PAUSE button.

6. Recordings can be monitored live on the earpiece. Plug the earpiece into socket
marked with the " " symbol. Do not plug a call recording connector into this

socket.

7. Slow speed recording will extend the recording time on your cassette (at the expense
of sound quality). On the standard cassette recorder position the switch to normal
speed or slow (one third speed). On the micro cassette recorder position the switch
to "2.4" for normal speed or "1.2" for slow (half speed). Note: Recordings should be
played back at the same speed they were recorded.

8. The recorder has a built-in microphone for recording meetings but we recommend
the use of the lapel microphone (Retell part 163) for higher quality recordings.

9. The Standard cassette recorder has a built in tape counters to help you search for
and locate recordings quickly.

IMPORTANT NOTES:

The Standard cassette recorder has a switch built into the battery compartment
(located below the battery spring) that alters the sensitivity of the automatic
record function. If you find that your recorder keeps on recording even when you
are not using the telephone or does not switch on when you make a call try
moving the switch either towards the battery spring or away from the spring. You
should find a more suitable level of sensitivity that allows your recorder to switch
on and off automatically. If you still experience difficulties then please call our
Technical Support Dept on 0871 872 4257 to have your recorder adjusted
accordingly.

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Advanced Controls

This should be adjusted to a

turn C clockwise.

clockwise.

If after setting-up the Intelligent Recording Interface as above you are not entirely satisfied
with the recording quality then the explanations below will help you to adjust every aspect of
the Intelligent Recording Interface. You will need to use the tool supplied to adjust these
controls.

Adjuster A adjusts the
earpiece level that you hear in
the handset or headset.

comfortable level.

Adjuster C adjusts the
volume of your voice
that is recorded on the
tape, if the far party is
recorded louder than
the near party then

By adjusting C or D it is possible to get a
perfectly balanced recording.

Adjuster D adjusts the
volume of the far party
that is recorded on the
tape, if the near party is
recorded louder than the
far party then turn D

Adjuster B adjusts the level of beep injection, this is
where if both parties go silent during a conversation the
connector injects a beep and if it hears its own beep it
knows the phone is off hook and the recorder will still
record. This allows you to record pauses in a
conversation.

Handset Type. This has
been preset to 1 for the
most common type of
handset wiring but if
this is not right for you
then just change to any
of the 5 other settings
until your phone
handset works.

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Under the black cover there are four switches that control various
settings.

• Switch 1 and 2 control the VOX off time (the time it takes
for the recording to finish after the telephone call has
finished). These are factory pre-set to 5 seconds but should
you wish to increase/decrease the cut-off time please refer
to the table below.

Cut-off time Switch 1 Switch 2
1 second ON ON
3 seconds OFF ON
5 seconds
(default)
10 seconds OFF OFF

• Switch 3 turns on or off beep injection. This is where if
both parties go silent during a conversation the connector
injects a beep and if it hears its own beep it knows the
phone is off hook and the recorder will still run. This allows
you to record pauses in a conversation.

• Switch 4 adjusts the mono output level. ON is HIGH output
for use into a LINE input eg for use into the line in of a
soundcard. OFF is LOW output for use into a microphone
input eg with ALL of Retells cassette recorders.

ON OFF

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Self Help Guide

Please consult the following self-help guide below before contacting Retell. If you still have
difficulties then please contact our technical team on 0871 872 4257 (UK only) or +44
(0)1932 730893.

Problem Possible Cause Solution

When playing back a recorded
conversation one side sounds
louder than the other.

My telephone does not work
correctly when I connect it to the
Intelligent Recording Interface.

When using my telephone with
the Intelligent Recording
Interface the earpiece sounds
quieter/louder than without the
Intelligent Recording Interface
attached to my telephone.
What are the beeps I keep
hearing when the conversation
goes quiet as my customer can
also hear it?

When playing back a recording
from my cassette tape it sounds
loud and distorted

When I play back my recordings
there is a buzz on the recordings

Near party recordings are quiet
whilst using a headset with a
voice tube

Adjuster C and D are not
adjusted correctly.

The handset selector switch
is not set correctly.

Earpiece level (control A) is
not set correctly.

This is not a fault
It can be altered by adjusting
dip switches – see page 6

The output level is too high Refer to page 6, Advanced

Possible interference from
another source

Adjuster C needs adjusting
(page 4) or the voice tube is
blocked

Please refer to page 3, Advanced
Controls, and adjust control C
and D which will alter the
recorded near and far party.
Refer to page 3, Advanced
Controls, and adjust the Handset
Type Switch. Position 1 works
with 95% of telephone handsets;
position 2 works with about 4%.
Should these positions not work
then try positions 3-6 which
covers the other 1% of handset
types.
Refer to page 3, Advanced
Controls, and adjust control A
until the earpiece level is
satisfactory.

If both parties go silent during a
conversation the connector
injects a beep and if it hears its
own beep it knows the phone is
off hook and the recorder will
still run. This allows you to
record pauses in a conversation.
If you do not need to record the
pauses in a conversation you can
turn this function off by
switching switch 3 to OFF.

controls, and switch switch 4 to
OFF which will give a lower
output level which is suitable for
use with Retells cassette
recorders
Make sure that you place the
connector at least 30cms away
from any computer monitors
Alter adjuster C (see page 4). If
this does not have any affect
then the voice tube on your
headset is most probably
blocked, try cleaning/replacing it.

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Accessories

Headphones

Cassettes

10 pack of C130 Standard cassettes (Retell part 221)

Loudspeakers

Designed for long term listening of calls (Retell part number 216)

Designed for group listening of calls (Retell part number 218)

Other Products

Retell also sell a wide range of call recording solutions

• Direct to PC telephone recording

• Answer phones

• Stand-alone hard disc recorders

• Multi-line

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© Retell 2002

Legality of Recording in the UK

Legality of Call Recording

Oftel says that you should make every reasonable effort to inform all parties that they may or will be
recorded, silently monitored or intruded into. They say that it is up to you how you do this and that
acceptable options depending on circumstances might include warning tones, pre recorded messages,
spoken warnings by the operator, or written warnings included in publicity material, telephone
directories, contracts, terms of business, staff notices etc. Oftel says that it may not be possible to
warn first time callers with whom you have had no previous contact but what is important is that you
have a systematic procedure in place that provides the necessary information where it is a realistic
possibility. For further information please contact Oftel, 50 Ludgate Hill,London, EC4M 7JJ, Tel 0345
145 000.Additional information can be obtained in relation to the Data Protection Act and call
recording from Communications and Information Industries Directorate, Department of Trade and
Industry, 151 Buckingham Palace Road, London, SW1W 9SS. Check www.retellrecorders .co.uk for
information on recording staff or individuals.

Guarantee

Retell undertakes to repair or replace (at Retell’s option) the equipment supplied that develops a fault
within 1 year of the date of purchase subject to the following conditions:

1. The equipment has not been subject to misuse, liquid damage, accidental breakage, neglect
or any other use other than for the purposes of recording conversations or memo’s

2. The equipment has not been tampered with or adjusted internally by anyone other than Retell
or their appointed agents.

If a defect occurs the equipment should be returned to your supplier in the first instance. Alternatively
you can return it pre-paid to Retell in protective packaging containing a full explanation of the fault
and proof of purchase. Retell does not accept liability for damage in transit and we strongly suggest
using Recorded Delivery to prove receipt.

This guarantee does not affect your statutory rights.
Retells full terms and conditions are available upon request.

Liability

RETELL EXPRESSLY EXCLUDES TO THE EXTENT PERMITTED BY LAW LIABILTY FOR ANY
CONSEQUENTIAL LOSS, DAMAGE OR INJURY ARISING FROM OR IN CONNECTION WITH ANY RETELL
PRODUCT. NO LIABILITY CAN BE ACCEPTED FOR ANY LOSS OF DATA OR RECORDINGS OR FALIURE
TO RECORD OR CONSEQUENCES OF SUCH LOSS.

R&TTE Directive

We hereby declare that this product complies with the essential requirements of directive 99/05 (the
R&TTE directive).
To obtain a full copy of the declaration associated with this product then please contact Retell at the
address below
Retell, 53 Thames Street, Sunbury on Thames, Middlesex, TW16 5QH
Tel [phone]
Fax [phone]
E-mail [e-mail]
Website www.retellrecorders.co.uk

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Support

If you should require help setting up or operating your equipment then you can contact
Retell by any of the following ways:

E-mail: [e-mail]

Phone: [phone]
Fax: [phone]
Post: Retell, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH ENGLAND

Customer Comments

Retell aims to continually improve instructions. Please e-mail your comments to
[e-mail]

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© Retell 2002

Notes

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© Retell 2002

www.retellrecorders.co.uk

Part number 990400

revision 1.0

Retell

53 Thames Street,

Sunbury on Thames

Middlesex

TW16 5QH

England

Tel: [phone]

Fax: [phone]

Email: [e-mail]

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© Retell 2002