Page 1
Manual (UK)
Professional answering machine
with USB interface, alarm input,
connection for headset and foot pedal
Retell 570 office
Page 2
Page 3
Safety instructions
3
Safety instructions
When installing, connecting and operating the Retell 570 office please observe the
following instructions:
• Connect the connection cable to the appropriate sockets.
• Make sure the cables are laid in such a way that accidents cannot occur.
Connected cables must not be subject to excessive mechanical strain.
• Install the device away from sources of electrical disturbance.
• Only attach authorised accessories for this device.
• Never open the device yourself..
• Use only a soft damp cloth to clean the device. Do not use abrasive liquids or
chemicals to clean the device.
• Protect the device from moisture, dust, liquids and vapours.
• Do not place the device where in direct sunlight.
• Do not use the device in areas where there is a risk of explosions.
• Only use the original Retell power adapter and the original Retell telephone
connection cable.
Page 4
Button allocation
4
Button allocation
Playback: Starts playback of incoming messages that have not yet been
listened to. If pressed during playback lets you repeat the last 3 seconds.
Stop: Ends the current function; is used to close open menus.
Answering mode: Switches answering mode on or off.
Menu: Opens the menu. For text entries is used as the entry button for
letters and numbers.
Message: When pressed briefly starts playing current message back. When
pressed and held starts recording the current message. For text entries is
used as the entry button for letters and numbers.
Message transfer: Switches message transfer on or off. For text entries is
used as the entry button for letters and numbers.
Timer: Switches timer on or off. For text entries is used as the entry button
for letters and numbers.
Secondary function: Enables a secondary function. For text entries is used
as the entry button for letters and numbers.
Control button (up): Opens the call list, is used to navigate through and
make settings in the menus.
Control button (down): Opens the telephone book, is used to navigate
through and make settings in the menus.
or
Control buttons (left/right): changes the volume, is used to navigate through
and make settings in the menus.
Selection button: Used to select from menus, entry fields and functions that
are displayed next to the corresponding button.
Page 5
Button allocation
5
and
Secondary function and playback can be pressed in succession: Starts
playback for all incoming messages. Playback starts with the oldest and
ends with the newest recording.
and
Secondary function and Control button (down) pressed in succession:
Opens the entry field for the telephone book.
and
Secondary function followed by pressing and holding message: Starts
recording the outgoing message via the audio input.
and
Secondary function and Answering mode pressed in succession: opens
the settings and activates the absence manager.
and
Secondary function and Message transfer pressed in succession:
Switches alarm dialer on or off.
Page 6
User elements
6
User elements
SMS-LED Flashes when there are new, unread short messages. Flashes quickly if
the mail inbox is full and there is no more memory for new short
messages.
LED in the answering
mode button
Is lit when answering mode is switched on (answering machine active).
LED in the playback
button
Flashes when there are new, unread incoming messages. Flashes
quickly if the memory is full and there is no more space for new
incoming messages.
Page 7
Contents
7
Contents
Safety instructions.......................................................................................... 3
Button allocation ............................................................................................ 4
User elements................................................................................................. 6
Contents.......................................................................................................... 7
Display symbols ............................................................................................. 11
Getting started ................................................................................................ 13
Parts supplied..............................................................................................13
Installation ...................................................................................................13
Connecting ..................................................................................................13
Outgoing messages ....................................................................................... 16
General ........................................................................................................16
Sample outgoing messages .......................................................................16
Recording an outgoing message ...............................................................17
Recording OGMs from an external signal source ......................................18
Checking OGMs..........................................................................................19
Deleting OGMs............................................................................................19
Answering mode............................................................................................. 20
Playing back and deleting incoming messages ........................................... 22
Playing back new incoming messages ......................................................22
Playing back all incoming messages .........................................................22
Repeating ....................................................................................................23
Pausing playback........................................................................................23
Skip..............................................................................................................23
Fast forward and rewind .............................................................................23
Deleting individual incoming messages .....................................................23
Deleting all incoming messages.................................................................24
Dialling the caller directly ............................................................................24
Monitoring/Personal info (memo) ................................................................. 25
Monitoring telephone calls..........................................................................25
Personal info (playback) .............................................................................26
Absence manager........................................................................................... 27
Call list ............................................................................................................ 29
Telephone book.............................................................................................. 31
General ........................................................................................................31
Page 8
Contents
8
Entering and saving entries ........................................................................31
Summary of possible characters ................................................................34
Search entries .............................................................................................34
Checking and changing entries..................................................................35
Personal OGM (call filter) ............................................................................36
Vocal clip .....................................................................................................37
Dialling from the telephone book................................................................38
Holding a call...............................................................................................39
Automatic redialling /Automatic call back when engaged (CCBS)............40
Message function ........................................................................................... 41
Remote access ............................................................................................... 42
Remote access............................................................................................42
Remote access functions............................................................................43
Remote activation of the answer mode ......................................................46
Short messages (SMS) ................................................................................. 47
Configuring the telephone connection .......................................................47
Registering with your message centre ......................................................47
Entry options for short messages...............................................................48
Inbox............................................................................................................48
Outbox.........................................................................................................51
Sending a message (SMS) .........................................................................53
Templates....................................................................................................55
Message center...........................................................................................56
Timer ............................................................................................................... 57
Setting options for timer..............................................................................57
Programming timer .....................................................................................58
Sample programming for timer...................................................................59
Switching on timer.......................................................................................60
Message transfer............................................................................................ 61
Setting options for message transfer..........................................................61
Settings for message transfer .....................................................................62
Message transfer by SMS ...........................................................................64
Sample call number entries ........................................................................65
Switching on message transfer...................................................................65
Individual ringing tone ................................................................................... 66
Call forwarding ............................................................................................... 68
Setting options for call forwarding ..............................................................68
Settings for call forwarding .........................................................................68
Sample call forwarding entries ...................................................................71
Page 9
Contents
9
Automatic monitoring..................................................................................... 72
Setting options for automatic monitoring ...................................................72
Settings for automatic monitoring...............................................................73
Appointments.................................................................................................. 74
Entering and managing appointments .......................................................74
Appointment notification .............................................................................76
Security lock ................................................................................................... 77
Locking the device/Changing PIN ..............................................................77
Unlocking device.........................................................................................79
Alarm dialer..................................................................................................... 80
Setting options for alarm dialer...................................................................80
Settings for alarm dialer ..............................................................................81
Alarm by SMS..............................................................................................83
Sample call number entries ........................................................................84
Switching on alarm dialer............................................................................84
Mailboxes........................................................................................................ 85
General ........................................................................................................85
Setting options for mailboxes .....................................................................85
Setting up mailboxes...................................................................................86
Using the mailboxes....................................................................................88
Remote access to mailboxes ......................................................................89
Automatic call forwarding to the mailbox ...................................................89
Settings ........................................................................................................... 90
Setting options ............................................................................................90
Settings menu .............................................................................................93
Adjusting the volume...................................................................................94
Service menu .................................................................................................. 95
Accessories .................................................................................................... 97
Headset .......................................................................................................97
Foot pedal ...................................................................................................98
Appendix ......................................................................................................... 99
Service.........................................................................................................99
Guarantee....................................................................................................99
Legality of Recording ..................................................................................100
CE sign ........................................................................................................101
Ecological information ................................................................................101
Troubleshooting ..........................................................................................101
Delivery status .............................................................................................103
Technical data .............................................................................................104
Page 10
Contents
10
Index................................................................................................................ 106
Brief operating instructions ........................................................................... 109
Operating card for remote control................................................................. 110
Page 11
Display symbols
11
Display symbols
Answering mode switched on.
Answering mode switched on,
new incoming messages
available.
Playback
Caller's number, telephone
answering mode.
Recording taking place,
microphone on.
Call forwarding
Monitoring active
Volume
General recording
Remaining incoming message
capacity
Timer on, switching time, time
Secondary function
Message transfer switched on
Enter a call number from the
telephone book
A?
Selected outgoing message.
Delete
Search forwards
Automatic call back
Search backwards
Redial
Call unsuccessful
Call successful
Branch to a sub-menu
Mailbox 1 set up, new incoming
messages available
Device locked
Mailbox 1 set up
Ongoing recording via audio
input
Hold call (mute)
Inbox old
Inbox new
A>
A>
Page 12
Display symbols
12
Headset connected
Outgoing call
Answer call (only with
headset)
End call (only with headset)
Alarm dialer switched on
Enter date
Entry (text) possible
Notes on errors and operation
Send/receive short message
Switch on/off basic settings,
software update, call forwarding
Automatic answering, line busy
Appointment, absence manager
active
Ringing signal for incoming
calls
Data exchange with PC.
Delete
Transfer telephone book to a
second device
Page 13
Getting started
13
Getting started
Parts supplied
Your Retell 570 office package contains:
• Retell 570 office
• Telephone connection cable
• Mains plug 11.5V / 350 mA
• USB cable for connecting to a PC
• CD-ROM with drivers and application software
• 2 transfer cables pin/pin and pin/cinch
• Operating instructions with separable brief operating instructions and operating
card for remote control
Installation
Your Retell 570 office has been produced for normal operating conditions. Solutions
in furniture varnish, cleaning oils or paint cleaners can loosen the rubber feet on the
base. Bases that have been altered in this way may leave tracks behind on the
furniture.
Therefore use a non-slip underlay especially for new or freshly treated furniture.
Connecting
Before you can use your Retell 570 office you first need to connect all the necessary
cables.
1 Fit the small connector of the mains plug into the "POWER" jack and the plug
into a 230 V socket outlet.
2 Fit the small connector of the telephone connection cable into the "LINE" jack
and the telephone plug into the telephone socket.
3 If you want to transfer incoming messages to an external medium fit the
transfer cable with the jack plug to the "OUT" socket and the cinch plug to the
audio input on the external device (audio system, cassette recorder etc.).
4 If you want to record outgoing messages from an external source fit the
transfer cable with the jack plug to the "IN" socket and the cinch plug to the
audio output on the external device (audio system, cassette recorder etc.).
Page 14
Getting started
14
5 If you want to transfer the telephone book from one different Retell 570 office
to another use the transfer cable with two jack plugs. Fit the plugs to the
"OUT" socket on one device and the "IN" socket on the other.
6 If you want to configure the device via the PC fit the USB cable with the square
plug into the device and the flat plug into the PC.
7 If you want to use the alarm input fit the jack plug into the "ALARM" socket.
The alarm is set off if there is a short circuit between one of the two outer and
the inner contacts of the jack plug.
8 If you want to use the headset (accessory) simply fit the 4-pole Western plug
into the "HS" socket.
9 If you want to use the foot pedal (accessory) fit the plug into the "CONTROL"
socket.
Page 15
Getting started
15
Page 16
Outgoing messages
16
Outgoing messages
General
Your Retell 570 office has 14 individual outgoing messages (OGM 1-14) and one
pre-configured outgoing message (OGM 15). You can select the OGMs via the
selection button next to the OGM symbol. OGM 15 cannot be personalised. A
distinction is made between two types of outgoing message: OGMs with and
without the option to record an incoming message. For OGMs that can record an
incoming message the caller can leave a message after the OGM. For OGMs that
cannot record an incoming message (OGM only) the caller is given information but
cannot leave a message.
Sample outgoing messages
Outgoing message with incoming message option
Hello, this is the answer machine for Peter Miller from … I am currently away from
the office and expect to return by [time]. You can reach me in person between
[time] and [time] or call me on … Alternatively, you can leave your name and
number and I will call you back. Please speak after the beep.
Outgoing message without incoming message
Hello, this is John Smith, sales representative for … in … My office is temporarily
closed due to illness (annual holidays etc.). Please call Mr. …, in … on … He will be
happy to assist you. Thank you for your call. Goodbye.
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Outgoing messages
17
Recording an outgoing message
Select the desired OGM using the
selection button next to the OGM
symbol.
The selected OGM is displayed next to
the symbol on the bottom right of the
display.
Press and hold OGM.
Wait, you will hear a short tone, a
microphone is displayed to signal
ongoing incoming message.
Start speaking (maintain approx. 15
cm distance from the microphone).
The display shows the time that you
have been speaking.
Release OGM to interrupt recording.
"With incoming message" and "Without
incoming message" is displayed.
To continue the recording press
and hold OGM again.
The recording continues.
To cancel the recording press stop. The recording is cancelled.
Using the selection button next to
the relevant line select whether the
OGM should provide the option of
leaving an incoming message or
not.
The OGM is completed and is played
back for verification purposes. If the
OGM gives the option of recording and
ICM you will hear a beep at the end. If
the OGM does not give the option of
recording you will hear two beeps at the
end.
If you record OGM 14 without the option to record (OGM only) when the
incoming message capacity is full your Retell 570 office switches to this OGM
automatically.
Page 18
Outgoing messages
18
Recording OGMs from an external signal source
You can also record professional outgoing messages via the audio input from an
external signal source (e.g. cassette recorder).
Select the desired OGM using the
selection button next to the OGM
symbol.
The selected OGM is displayed next to
the symbol on the bottom right of the
display.
Press secondary function The secondary function symbol is
displayed.
Press and hold OGM. Wait, you will hear a short tone, a
cassette is displayed to signal an
ongoing recording.
Start the playback for the external
signal source.
You can follow the ongoing recording via
the loudspeaker. The display shows the
time that you have already been
recorded.
To end the recording release OGM. "With incoming message" and "Without
incoming message" is displayed.
Using the selection button next to
the relevant line select whether the
OGM should provide the option of
leaving an incoming message or
not.
The recording is completed and is played
back for verification purposes. If the
OGM gives the option of recording an
ICM you will hear a beep at the end. If
the OGM does not give the option of
recording you will hear two beeps at the
end.
Page 19
Outgoing messages
19
Checking OGMs
Select the desired OGM using the
selection button next to the OGM
symbol.
The selected OGM is displayed next to
the symbol at the bottom right of the
display.
Press OGM briefly. The OGM is played back. The playback
symbol, the time that you have already
heard and the number of the current
OGM are displayed.
The volume can be set using the
control buttons (left/right).
Deleting OGMs
Press the selection button next to
the delete symbol speed during
playback.
The current OGM is deleted.
Page 20
Answering mode
20
Answering mode
Ensure that sufficient incoming message capacity is available. If necessary
delete individual or all incoming messages.
If required select the OGM using the
selection button next to the OGM
symbol.
The selected OGM is displayed next to
the symbol on the bottom right of the
display. The symbol flashes if the OGM
has not been recorded or has been
deleted.
Press answering mode. The LED in the answering mode button
lights up. For OGMs "without the option
to record" a telephone with the number
of calls is displayed. For OGMs "with the
option to record" in addition the number
of incoming messages is shown in large
digits to the right of the telephone.
If the caller's number is transferred
during a call the display changes and the
call number is displayed. If the telephone
number matches one from the telephone
book, the caller's name is displayed.
The volume can be set using the
control buttons (left/right).
Incoming messages can be screened.
You can accept the call at any time by
lifting the telephone receiver. The
playback button flashes if you have new,
unplayed messages.
Page 21
Answering mode
21
Press answering mode again to
switch off answering mode.
Further incoming calls will not be
answered. The standby status is
displayed.
If you record OGM 14 without the option to record (OGM only) when the
incoming message capacity is full your Retell 570 office switches to this OGM
automatically. Otherwise the device leaves the answering mode and does not
respond to further calls.
Page 22
Playing back and deleting incoming messages
22
Playing back and deleting incoming messages
Playing back new incoming messages
Press playback.
The volume can be set using the
control buttons (left/right).
Starts playback of unheard incoming
messages. The current number,
remaining playback time and date and
time of the incoming message are
displayed. If the caller's telephone
number is transferred during a call then
this is also displayed. If the telephone
number matches one from the telephone
book, the caller's name is displayed.
The LED in the playback button flashes if you have new, unread messages.
Playing back all incoming messages
Press secondary function The secondary function symbol is
displayed.
Press playback. The playback starts with the first
incoming message.
You can also transfer incoming messages via the audio output on an external
device (e.g. cassette recorder). The transfer starts automatically with the
playback function.
Page 23
Playing back and deleting incoming messages
23
Repeating
Press playback during playback. The last three seconds are repeated.
Pausing playback
Press stop. Playback is paused.
Press playback. Playback continues.
Skip
Press the selection button next to
the go backwards or forwards
symbol.
The incoming message you are listening
to is skipped or repeated.
Fast forward and rewind
Press and hold the selection button
next to the go backwards or
forwards symbol.
Playback is interrupted and the display
counts down or up the playback time.
Deleting individual incoming messages
Press the selection button next to
the delete symbol during playback.
The current incoming message is
erased. New message numbers are
assigned to all incoming messages that
follow.
Page 24
Playing back and deleting incoming messages
24
Deleting all incoming messages
Press stop. The display shows standby and
answering mode.
2s
Press the selection button next to
the delete symbol for 2 seconds.
All incoming messages are deleted.
Dialling the caller directly
Press the selection button next to
the displayed telephone number or
the name during playback.
The device starts dialling the selected
telephone number. Dialling can be
screened via the loudspeaker.
After dialling accept the call by
lifting the receiver.
The display shows a stopwatch that
counts the duration of the current call.
If the headset is connected the call is automatically connected to it after
dialling and you can start the call.
Page 25
Monitoring/Personal info (memo)
25
Monitoring/Personal info (memo)
Monitoring telephone calls
You can record the content of important calls.
Press the selection button next to
the record symbol speed during a
call.
The device starts to record. A lifted
telephone receiver is displayed so as to
indicate an ongoing recording.
To end the recording press stop or
hang up.
The standby status is again displayed. If
answering mode was activated before,
this continues.
A monitoring recording is stored as any other regular recording and can be
played back at any time.
You can also transfer recordings via the audio output on an external device
(e.g. cassette recorder). The transfer starts automatically with the playback
function.
Page 26
Monitoring/Personal info (memo)
26
Personal info (playback)
You can record personal information via the in-built microphone.
Press the selection button next to
the record symbol.
Wait, you will hear a short tone, a
microphone is displayed to signal
ongoing recording.
Start speaking (maintain approx. 15
cm distance from the microphone).
The display shows the minutes and
seconds that you have been speaking.
To stop the recording press stop. The recording ends. The LED in the
playback button flashes to signal a new
message. If answering mode was
activated before, the incoming message
counter increases by 1.
You can also record your personal info during answering mode. Other people
can call this up using the remote control code.
Page 27
Absence manager
27
Absence manager
If you leave your office for a while, for example to attend a meeting, your Retell 570
office can inform your callers as to when you will be available again. Callers will
hear this message:
"Hello, the person you are trying to call will be available again from … I repeat [time]
… Thank you, the device will switch off."
After the set time has passed your Retell 570 office switches this message off
automatically.
Press secondary function The secondary function symbol is
displayed.
Press answering mode. The display changes and shows the
current date and time.
The hours flash.
Set the desired time using the
control buttons (up/down,
left/right).
The display shows the absence time that
will be announced.
You can also reset the date entry
using the selection button next to
the date.
The day flashes.
Set the desired date using the
control buttons (up/down,
left/right).
If you change the date the message will
also announce the day and month.
Page 28
Absence manager
28
Press stop. The setting is complete, the LED in the
answering mode button lights up and the
display shows the absence time. Calls
are answered and the caller hears the
absence message.
Press Answer mode to end the
absence manager ahead of time.
The display changes and returns to the
initial state.
Timer switching times are not activated when the absence manager is active.
Page 29
Call list
29
Call list
The last 50 calls received are saved in call list with their date and time. If the caller's
telephone number is transferred during a call then this is also displayed. If the
telephone number matches one from the telephone book, the caller's name is
displayed. The call list also provides information on whether the call was successful
(conversation took place or a message was left). You can select the telephone
numbers from the call list directly by pressing the button. You can delete individual
entries or the complete list. You can transfer telephone numbers directly into the
telephone book.
Press control button (up). The display shows the newest entry from
the call list. A smiling or sad face
indicates whether the connection was
successful or whether the caller hung up
without being answered.
You can search the whole list using
the control buttons (up/down).
To call a caller back press the
selection button next to the
telephone number.
The telephone number is dialled
automatically.
To copy the telephone number to
the telephone book, press the
selection button next to the submenu symbol.
The entry field for the telephone book is
displayed with the copied telephone
number. Now all you have to do is enter
the name.
Page 30
Call list
30
To delete an entry press the
selection button next to the delete
symbol.
The entry is deleted.
2s
To delete the whole call list press
the selection button next to the
delete symbol for 2 seconds.
The entire call list is deleted.
To exit the list press stop. The initial state is again displayed.
Page 31
Telephone book
31
Telephone book
General
The telephone book manages the names and telephone numbers of your business
partners. You can save up to 200 entries. An entry comprises the name (search
term) and the telephone number. The name must begin with a letter and the
telephone number should begin with an area code so that the corresponding name
can be displayed later when the call number is received. You can do without
entering the code for your local network if you have already done so in the settings
(refer to Page 90 "Settings/Own number". All entries are sorted alphabetically.
You also have the option of assigning an individual ringing tone (refer to Page 36
"Vocal clip") or a personalised OGM (refer to Page 36 "Personal outgoing message"
to an entry. If at a later stage the call number for this entry is received you will hear
the individual ringing tone from the device's loudspeaker or the caller will hear the
special OGM that you have assigned to him.
Entering and saving entries
Press secondary function The secondary function symbol is
displayed.
Press control button (down). The entry field for the name and the
telephone number are displayed. The
cursor is positioned in the name field.
If required change occupancy of
the entry buttons by pressing the
control button (up) (refer to p. 34,
"Summary of possible characters"
table).
The display shows the possible
occupancies:
↑(ABC) = Capital letters
↑(abc) = Small letters
↑(12!?) = Numbers and special
characters
Page 32
Telephone book
32
...
Enter name. You reach the
individual letters by pressing the
individual entry button once or
more.
Example: You require "M". Press
forwarding button three times (the
"M" is in the third position on this
button).
The entry location flashes.
Press control button (right) to move
to the next entry location.
The cursor moves to the next entry
location.
Use the control button (left) to
move the cursor one place
backwards, for example to
overwrite a character.
The cursor moves to the left.
You can insert a character by
pressing the control button (down).
An empty space is inserted to the left of
the cursor.
To delete an entry move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
2s
To delete the whole entry press the
selection button next to the delete
symbol for 2 seconds.
The whole entry is deleted.
Press the selection button next to
the empty entry field for the
telephone number.
The cursor appears in the telephone
number entry field.
Enter the first digit of the call
number using the control buttons
(up/down).
Digits and special symbols are
displayed. The special symbols have the
following meanings:
~ = Wait for dial tone / 3 Sec. pause
i = Internal (for PABX)
F = Flash (for PABX)
H = Hook flash (for PABX)
Press control button (right) to
change to the next entry location.
The cursor to the next entry location.
Use the control button (left) to
move the cursor once place
backwards, for example to
The cursor moves to the left.
Page 33
Telephone book
33
overwrite a character.
You can insert a character by
pressing secondary function and
the control button (down).
An empty space is inserted to the left of
the cursor.
To delete an entry move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
2s
To delete the whole entry press the
selection button next to the delete
symbol for 2 seconds.
The whole entry is deleted.
To stop the entry press stop several
times.
The entry is stored. The initial state is
again displayed.
For PABX the prefix for the public telephone network is dialled before each
call number (refer also to Page 92 "Settings, PABX/prefix"). To suppress this
enter "i" before internal call numbers.
Page 34
Telephone book
34
Summary of possible characters
Button Occupancy (ABC) Occupancy (abc) Occupancy (12!?)
A B C D E Ä É a b c d e ä é è , . ? ! : ‘ ; “
F G H I J f g h i j ì ( ) - + & = %
K L M N O Ö k l m n o ö ò / * # € @ < >
P Q R S T p q r s t ß 1 2 3 4 5
U V W X Y Z Ü u v w x y z ü ù 6 7 8 9 0
Search entries
Press control button (down). The telephone book is opened.
Search for the desired entry using
the control buttons (up/down).
The entries scroll through the display.
or
...
Select initial letters by pressing the
corresponding entry button one or
more times (e.g. "T" – press "OGM"
button five times).
The entries with the requested initial
letters appear in the display.
Page 35
Telephone book
35
You can enter (up to 5) other letters
for the search using the control
button (right) and the
corresponding entry keys.
The corresponding entries are displayed
for selection.
Checking and changing entries
Search for names as described
under "Search entries".
2s
Press the selection button next to
the desired name for 2 seconds.
The entry field for the name and the
telephone number are displayed. The
entry location flashes.
Carry out the required changes.
To stop the entry press stop several
times.
The changes are saved. The initial state
is again displayed.
Page 36
Telephone book
36
Personal OGM (call filter)
You can assign each entry in the telephone book to one of the fourteen individual,
recordable OGMs. If the telephone number calling matches the entry the caller
hears an OGM that is specially recorded for him. You can also switch the answering
machine off for certain callers.
Open entry field. The entry field for the name and the
telephone number are displayed.
For a new entry: Press second
function and then control button
(down).
2s
For an existing entry:
Search for entry (as described in
"Searching entries") and press
the selection button next to the
entry for 2 seconds.
Press the selection button next to
the sub-menu symbol for 2
seconds.
The display shows the current OGM.
Set the desired OGM using the
control buttons (up or down).
The numbers 1 to 14, none and a dash
appear in the display. If you select "none"
the answering machine does not switch
itself on automatically for this entry. The
function is switched off using the dash.
To stop the entry press stop
several times.
The entry is stored. The initial state is again
displayed.
The desired OGM can be recorded as described in the "OGM" chapter (Page
17).
Page 37
Telephone book
37
Vocal clip
You can assign each entry in the telephone book to one of the fourteen individual
ringing tones. If the telephone number calling matches the entry you hear an
individual ringing tone from the Tiptel 570 office loudspeaker.
Open entry field. The entry field for the name and the
telephone number are displayed.
For a new entry: Press second
function and then control button
(down).
2s
For an existing entry:
Search for entry (as described in
"Searching entries", p. 34) and
press the selection button next to
the entry for 2 seconds.
2x
Press the selection button next to
the sub-menu symbol twice.
The display shows the current ringing
tone.
Set the desired ringing tone using
the control buttons (up or down).
The numbers 1 to 14 and a dash appear
in the display. The function is switched
off using the dash.
To stop the entry press stop several
times.
The entry is stored. The initial state is
again displayed.
The desired ringing tone can be recorded as described in the "Individual
ringing tone" chapter (Page 66).
Page 38
Telephone book
38
Dialling from the telephone book
Each telephone number from the telephone book can be dialled directly from your
Tiptel 570 office.
Search for names as described
under "Search entries", 34.
Press the selection button next to
the desired name.
The device starts dialling the selected
telephone number. Dialling can be
screened via the loudspeaker.
After dialling accept the call by
lifting the receiver.
The display shows a stopwatch that
counts the duration of the current call.
If the headset is connected the call is automatically connected to it after
dialling and you can start the call.
Page 39
Telephone book
39
Holding a call
During a call it is possible to hold a caller so that he can not hear what is discussed
in the room. The telephone is switched to mute and the caller hears "Please hold
the line" followed by a hold tune. There is also the option of assigning one of the 14
individual OGMs to the holding loop (refer to Page 90 Settings/Queue message).
Press the selection button next to
the holding loop symbol for 2
seconds.
The display flashes "on hold". The
holding loop can be screened quietly via
the loudspeaker.
To retrieve the call press the
selection button next to the holding
loop symbol again.
The initial state is again displayed. You
can continue the call.
When making calls without a separate power supply it is not possible to
combine holding with hands-free operation.
Page 40
Telephone book
40
Automatic redialling /Automatic call back when engaged
(CCBS)
If the person you are trying to call is constantly engaged your Tiptel 570 office can
take over by repeatedly trying to call the other person. For automatic re-dialling if
the caller is engaged there is a pause and the device repeats the dialling up to 10
times. With the "Call back if engaged" function a call is signalled to you as soon as
the person you are trying to reach is free. Your telephone network or extension
system must support this function (refer also to your network operator and PABX
manufacturer user instructions). To activate "Call back on busy" you usually dial a
certain combination of digits (e.g. Hook flash *37#). The combination of digits must
be pre-entered as described in "Settings/Call back code" (Page 92).
You call someone and the number
is engaged.
"Subscriber busy" is displayed.
To start automatic re-dialling press
the selection button next to the redial symbol.
After the pre-set time the dialling is
repeated up to 10 times.
or
To start automatic call back, press
the selection button next to the call
back symbol.
As soon as the person you called has
hung up the call back is signalled to you.
Accept the call by lifting the
receiver.
You can have your conversation.
You do not want automatic re-dial
or call back on busy. Press stop, lift
the receiver or simply wait 10
seconds.
The initial state is again displayed.
Page 41
Message function
41
Message function
The message function enables a caller that knows the message code to leave a
message even if your Tiptel 570 office plays an OGM with no option to leave an
incoming message. The message function enables the caller to skip the OGM for
OGMs that give the option of leaving an ICM.
You can enter your personal message code as described in "Settings" (Page 91).
Call Tiptel 570 office. You hear the OGM.
Start entry with the star button. The OGM stops.
Enter the message code via the
telephone keypad. If you make a
mistake delete entry using the star
key and start again.
A voice message confirms recognition of
each digit.
To confirm the entry press the hash
button.
The device requests you to speak. If you
enter an incorrect code your Tiptel 570
office switches off immediately.
Leave a message and then replace
the handset.
The telephone from where you make the settings must be set to tone dialling
(DTMF).
Page 42
Remote access
42
Remote access
You can access your Tiptel 570 office remotely from anywhere in the world using
the keypad on a tone-enabled (DTMF) telephone. You need a personal remote
access code to access the phone remotely. You can set your personal remote
access code as described in "Settings" (Page 91).
Remote access
Call Tiptel 570 office. You hear the current OGM.
Start entry with the star button. The OGM stops.
Enter the remote access code via
the telephone keypad. If you make
a mistake delete entry using the
star key and start again.
A voice message confirms recognition of
each digit.
To confirm the entry press the hash
button.
If the correct code is detected your Tiptel
570 office notifies you via a voice
message. If the code is wrong the device
breaks the connection.
Start the desired function by
entering the corresponding number.
If there are new messages playback
starts automatically.
Press digit 8 to end a function. The current function ends.
End remote access by pressing star
and hash in succession.
180 seconds after the last button entry your Retell 570 office asks whether you
are still on the line with the "Please quit" voice message. You must respond to
this quit request within 8 seconds by pressing any key otherwise the device
breaks the connection.
Page 43
Remote access
43
Remote access functions
Playback ICM function
To playback all ICM
Press 3.
The playback starts with the first
recording.
To playback new ICM
Press 2.
Starts playback of recordings that have not
yet been listened to.
Repeat
Press 5 during playback.
The last three seconds are repeated.
To pause playback
Press 8.
Playback is paused.
To continue playback
Press 5.
Playback is continued from where it was
paused (e.g. after a quit request).
Skip
Press 4 for back or 6 for forwards
during playback.
The ICM you are listening is skipped or
repeated.
To delete the current ICM
Press 7 during playback.
The current incoming message is deleted.
To delete all ICMs
Press * and 7 in succession.
All incoming messages are deleted.
Intercom function
Room monitoring/intercom
Press 1.
The microphone switches on and you can
listen to what is happening in the
surroundings of your Retell 570 office.
Press 1 again. The device switches to intercom. People
located there can hear your voice from the
loudspeaker.
Page 44
Remote access
44
Switching function
To switch message transfer on/off
Press * and 4 in succession.
The current status "on" or "off" is
announced.
To switch timer on/off
Press * and 3 in succession.
The current status "on" or "off" is
announced.
...
To change the OGM (only possible for
OGMs 1 to 6)
Press 7 and the desired OGM 1 … in
succession
The selected outgoing message is played
back for checking. The next caller is
greeted with this message.
Changing the OGMs function
...
To change the OGM (only possible for
OGMs 1 to 6)
Press 9 and the desired OGM 1 … in
succession
The Retell 570 office asks you to speak.
Record an outgoing message.
For an outgoing message with
incoming message option: After
recording the OGM press 8.
The OGM is played back for checking. At
the end you hear one
signal tone.
or
For an OGM without incoming
message option (OGM only):
After recording the OGM press #.
The OGM is played back for checking. At
the end you hear two
signal tones.
The message is played back again for checking after you change or modify it.
Your Retell 570 office will then ask whether you are still on the line with the
"Please quit" voice message. You must respond to this quit request within 8
seconds by pressing any key otherwise the device breaks the connection.
Page 45
Remote access
45
Message transfer function
Changing the 1st call number for
message transfer (only the first
number can be changed)
Press * and 9 in succession.
The first current call number is
announced. Next comes the request to
enter a new call number.
Enter new call number.
For special symbols press the
following buttons in succession:
Each digit is confirmed.
= Wait for dial tone / 3 Sec. pause
= Flash (short)
= Internal
= Hook flash (long)
= S (send by SMS)
= *
To delete the call number
Press * and 7 in succession.
The call number is deleted.
To accept the call number
Press * and 8 in succession.
The new call number is played back for
checking.
Call forwarding function
Activating call forwarding
Press * and 1 in succession
The current target call number is
announced. Next comes the request to
enter a new target call number.
Enter the new target call number.
For special symbols press the following
buttons in succession:
Each digit is confirmed.
= Wait for dial tone / 3 Sec. pause
= Flash (short)
= Internal
= Hook flash (long)
= *
To delete the target call number
Press * and 7 in succession.
The target call number is deleted.
Page 46
Remote access
46
To accept the target call number
without executing the function press *
and 8 in succession.
The new target call number is played back
for checking.
To accept the target call number and
execute the function press * and # in
succession.
After ending the remote access your Retell
570 office switches call forwarding on. All
new calls are forwarded to the new target
call number.
Switch off device function
Switching answering mode on/off
Press * and 0 in succession.
Your Retell 570 office disconnects and will
not answer any more calls.
Remote activation of the answer mode
Call Retell 570 office. After 50 seconds the device answers
with a beep.
Enter the remote access code via
the telephone keypad. Start entry
with * and confirm with #.
The OGM is played for checking. The
device can be operated remotely (e.g. to
record a new OGM). After leaving the
function your Retell 570 is in answering
mode and will answer calls.
Page 47
Short messages (SMS)
47
Short messages (SMS)
The SMS service allows you to send or receive SMS messages to other terminals.
The messages are not transferred directly to the other terminal but instead are sent
to your network operator's message centre. The message can contain up to 160
characters. You can save up to 20 messages in the inbox. To use the SMS it is
essential that there is support for transferring the call number (CLIP). Then all you
have to do is register with your message centre and away you go.
You can also send your short message to a subscriber that does not have an SMSenabled device. The short message is then read out loud as a voice message.
Please refer to your network operator's information material for this and other
functions.
Please observe the following points so that you can send and receive short
messages (SMS) with your Retell 570 office:
Configuring the telephone connection
Analogue telephone connection
If you have an analogue telephone connection, please check whether you can
access the "Call number transfer" and "Call number display" (CLIP, incoming and
outgoing) functions. To do so, please ask your network operator if these features
are available for your connection. If you have the Retell 570 office connected to an
analogue extension off a PABX then the SMS function will not work.
ISDN connection
If you have an ISDN connection check that call number display (CLIP), is activated
and that call number transfer (CLIR) is not suppressed in your PABX.
Registering with your message centre
You have to register your Retell 570 office with your network provider to enable the
send and receive of SMS messages. With BT, for example, you must first set up the
send and receive message centre numbers under ‘SMS Center’. Currently the BT
text send number is 147017094009000 (enter this under location 1) and the BT Text
receive number is 0800587529 (enter this under location2). You must register your
BT telephone line to send/ receive text messages first – to do this you need to send
a SMS message from the device. Ensure that you have entered the text send and
receive numbers under SMS center and follow the instructions for sending SMS
Page 48
Short messages (SMS)
48
messages. Once the SMS message has been sent then the device can send and
receive SMS messages.
As of: January 2005
Entry options for short messages
Inbox ....................................... This is where you find all the short messages you
have received and can scroll through, read, delete
or copy them to templates.
Outbox..................................... The messages here can be sent directly when
dispatch is activated next time. You have the option
of creating a new message, changing an old one or
deleting it. The SMS can contain up to 160
characters.
Dispatch.................................. Enter the recipient's number here (including area
code). You can transfer the call number from the
telephone book.
Templates ............................... You can create up to 5 different templates, change
or delete old templates. Each template can be
copied to the outbox.
Message centre...................... Enter the number for the message centre here. Your
network operator will provide the correct number.
You can also enter a second centre for another
supplier. It is then possible to receive SMS
messages via both centres. Please note that in
contrast messages are only sent via the first centre.
Never enter outside line numbers (prefixes) for your
PABX before the call number (e.g. 0)! This is done
in the "Settings/PABX/prefix" menu (refer to Page
92).
Inbox
If you have new, unread messages (SMS) the SMS LED flashes. If the SMSLED blinks rapidly there is no space in the inbox for new messages. Delete
the older messages to create more space.
Page 49
Short messages (SMS)
49
Press menu. The main menu is displayed.
Press the selection button next to
"Messages (SMS)".
The messages menu is displayed.
Press the selection button next to
"Inbox".
The inbox is displayed.
You can scroll through individual
entries using the control buttons
(up/down).
New, unread messages are marked with
an arrow.
Page 50
Short messages (SMS)
50
2s
To copy a message to the
templates press the corresponding
selection button for two seconds.
The message is copied and the display
changes to templates.
To copy the telephone number to
the telephone book, press
secondary function and the relevant
selection button.
The entry field for the telephone book is
displayed with the copied telephone
number. Now all you have to do is enter
the name.
To read a message press the
selection button next to the desired
message briefly.
The selected message is displayed.
You can scroll through the
messages using the control buttons
(up/down).
2s
To delete the message press the
selection button next to the delete
symbol for 2 seconds.
The message is deleted.
To exit the menu press stop.
As soon as you receive a message (SMS) you will hear an acoustic signal and
you have the option of reading the SMS directly by pressing the
corresponding selection button.
The device must be in standby for you to receive a message (SMS). Your
Retell 570 office will not respond if you are currently scrolling through the
menu or changing settings. This ensures that you cannot be disturbed (for
example when entering an SMS).
Page 51
Short messages (SMS)
51
Outbox
Press menu. The main menu is displayed.
Press the selection button next to
"Messages (SMS").
The messages menu is displayed.
Press the selection button next to
"Outbox".
The display changes and displays the
outbox.
You can scroll through the existing
messages using the control buttons
(up/down).
2s
To delete the outbox press the
selection button next to the delete
symbol for 2 seconds.
The outbox is deleted.
To edit the text press the selection
button next to the desired line.
The cursor is displayed at the start of the
corresponding line.
Page 52
Short messages (SMS)
52
If required change the occupancy
of the entry buttons by pressing the
control button (up) (refer to
"Summary of possible symbols"
table in the "Telephone book"
chapter).
The display shows the possible
occupancies:
↑(ABC) = Capital letters
↑(abc) = Small letters
↑(12!?) = Numbers and special
characters
...
You reach the individual letters by
pressing the individual entry button
once or more.
Example: You require "M". Press
forwarding button three times (the
"M" is in the third position on this
button).
The entry location flashes.
Press control button (right) to
change to the next entry location.
The cursor to the next entry location.
Use the control button (left) to
move the cursor once place
backwards, for example to
overwrite a character.
The cursor moves to the left.
You can insert a character by
pressing the control button (down).
An empty space is inserted to the left of
the cursor.
To delete an entry move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
To stop the entry press stop.
Page 53
Short messages (SMS)
53
Sending a message (SMS)
For a message (SMS) to be sent it is essential that something is in the outbox
and that a message centre has been entered.
Open the message menu as
described in "Inbox" and "Outbox".
The messages menu is displayed.
Press the selection button next to
"Dispatch".
The display changes to send. The cursor
is at the first digit of the recipient's call
number.
.
Enter the first digit of the call
number using the control buttons
(up/down).
The numbers 0 to 9 in the display.
Press control button (right) to
change to the next entry location.
The cursor to the next entry location.
Use the control button (left) to
move the cursor once place
backwards, for example to
overwrite a digit.
The cursor moves to the left.
To transfer a call number from the
telephone book, press the selection
"
"
The call number is entered to the left of
the cursor.
Page 54
Short messages (SMS)
54
button next to the "Insert" symbol.
Search for names as described
under "Search entries" ("Telephone
book" chapter Page 34).
You can insert a character by
pressing secondary function and
the control button (down).
An empty space is inserted to the left of
the cursor.
To delete an entry move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
To transfer the call number press
stop.
The call number is transferred and
"Dispatch" is displayed.
To start the transfer, press the
selection button next to "Dispatch".
The device creates the connection to the
message centre and transfers the outbox
to the selected recipient's call number.
Then the messages menu is displayed
again.
Page 55
Short messages (SMS)
55
Templates
Here you can save up to 5 templates that you can edit, delete or copy to the outbox
individually.
Open the message menu as
described in "Inbox" and "Outbox".
The messages menu is displayed.
Press the selection button next to
"Templates".
The display switches to the templates.
You can scroll through individual
templates using the control buttons
(up/down).
The start of the selected template is
displayed.
2s
To copy a template to the outbox
press the corresponding selection
button for two seconds.
The template is copied and the display
changes to outbox.
To create or edit a template press
the selection button next to the
desired template briefly.
The selected template is displayed.
Open or edit the template as
described in detail in "Outbox".
Page 56
Short messages (SMS)
56
Message center
Enter the telephone number for your message centre here (e.g. BT). If you are
using the device on a BT telephone network then there are two numbers which
have to be entered – one for the sending of SMS messages and one for the
receiving. Location1 is for the send number - enter 14701709400900 if you are
using the device on a BT telephone line. In location 2 enter the receive number – if
you are using the device on a BT telephone line enter 0800587529. If you are using
the device on a different telephone network then please refer to them for the correct
send and receive numbers. The send number must be saved in memory location 1.
Open the message menu and
search for the message center
entry.
Press the selection button next to
"Message center".
The display changes and the first digit in
the first call number flashes.
To move to the 2
nd
center press the
selection button next to the second
call number.
The cursor moves to the second call
number.
Set the call number using the
control buttons (up/down,
left/right).
If you have set up two message centres you can receive SMS messages from
both. But you always send via the first centre.
Page 57
Timer
57
Timer
The timer function contains up to 10 switching times during which answering mode,
outgoing messages, message transfer and call forwarding can be switched on/off
or changed.
Setting options for timer
Switching time ....................... You set the times here for when the function should
be switched on, off or changed. Dashes mean that
no switching time has been programmed.
Weekday ................................ You set the weekdays here for when the function
should be switched on, off or changed. A dash
means that no change takes place on this day.
Answering mode ................... On, off or -. A dash means no change (the previous
status is continued).
OGM ....................................... 1 to 15 or -. A dash means that the previous
message is continued.
Message transfer .................. On, off or -. A dash means no change (the previous
status is continued).
Call forwarding ...................... On, off or -. A dash means no change (the previous
status is continued).
Page 58
Timer
58
Programming timer
Press menu. The main menu is displayed.
Press the selection button next to
timer.
The entry field for the first switching time
is displayed.
You can search the individual
switching times using the control
buttons (up/down).
The display switches between the 10
possible switching times.
Press the selection button next to
the switching time and make the
desired settings using the control
buttons (up/down).
The cursor is at hours.
Use the control buttons (left/right)
to switch between the desired
hours, minutes and weekdays on
which the switching time is to be
valid.
The cursor moves between hours,
minutes and weekdays. A dash for "Mo"
for example means that the switching
time will not be carried out on Monday.
Page 59
Timer
59
Use the two lower selection buttons
and the control buttons (left/right)
to find what needs to be changed in
the selected time.
The symbols have the following
meanings:
= Answering mode
= OGM
= Message transfer
= Call forwarding
Make the desired settings using the
control buttons (up or down).
A dash means
t
hat the previous status is
continued.
To delete a switching time press
the selection button next to the
delete symbol.
The empty entry field is displayed again.
2s
To delete the timer press the
selection button next to the delete
symbol for 2 seconds.
All switching times are deleted.
To stop entering additional
switching times press stop.
The settings are confirmed.
To stop the entry press stop several
times.
The initial state is again displayed.
Sample programming for timer
You want your Retell 570 office to switch on OGM 1 on Mondays to Fridays at 17.00
and switch off at 08.00. When the office closes on Friday and over the weekend the
answering machine should use OGM 2 throughout. This requires 3 switching times.
Page 60
Timer
60
Switching on timer
Press timer. The display shows a clock as the symbol
for activated timer. The timer sets the
current functional status.
Press timer again to switch off
timer.
The clock symbol disappears.
Page 61
Message transfer
61
Message transfer
For message transfer the answering machine dials the saved call numbers
consecutively after each new incoming message. If the subscriber called picks up
he will hear the following outgoing message:
"Automatic call, ..x.. incoming messages, please collect remotely, I repeat …" or if
you have entered your own call number as identification "automatic call from
subscriber (own call number), ..x.. incoming messages, please collect remotely, I
repeat".
It is possible to start remote control for the recorded message(s) during the
message. Proceed as described in "Carry out remote control" (*Code#). If you do
not access the messages remotely the device dials the next call number after a
waiting period (5 - 180 seconds). If no remote control is carried out during the
repeat time (5 – 60 minutes) the device dials the complete call number sequence
again as a reminder. If there is no remote control your Retell 570 office makes no,
one or two repetitions depending on the setting you have chosen.
Setting options for message transfer
Waiting period ....................... 5 to 180 sec. This is the time from hanging up to
dialling the next call number.
Repeat period ........................ 5 to 60 minutes. This is the time that passes before
all call numbers are called again.
Repetitions ............................ 1, 2 or no repetitions
Playbacks .............................. 1 – 8 times. You can set here how often to replay
the forwarding message.
1. Call number........................ >>
2. Call number........................ >>
3. Call number........................ >>
4. Call number........................ >>
Page 62
Message transfer
62
Settings for message transfer
Press menu. The main menu is displayed.
Press the selection button next to
message transfer.
The message transfer menu is shown in
the display.
Search for the desired setting
option using the control buttons
(up/down).
All setting options are displayed.
Press the selection button next to
the desired line and if necessary
change the entry using the control
buttons (up/down).
The display shows the current setting.
or
Page 63
Message transfer
63
When entering the call numbers
press the selection button next to
"Call number" and make the desired
settings using the control buttons
(up/down).
The entry location flashes.
Digits and special symbols are
displayed. The special symbols have the
following meanings:
~ = Wait for dial tone / 3 Sec. pause
i = Internal (for PABX)
F = Flash (short, for PABX)
H = Hook flash (long, for PABX)
S = Send by SMS
Press control button (right) to
change to the next entry location
and enter other digits.
The cursor to the next entry location.
Use the control button (left) to
move the cursor once place
backwards, for example to
overwrite a character.
The cursor moves to the left.
To transfer a call number from the
telephone book press the selection
button next to the "Insert" symbol.
The call number is entered to the left of
the cursor.
Search and select names as
described under "Search entries".
The name is displayed below the call
number.
To enter a character press
secondary function and then
control button (down).
An empty space is inserted to the left of
the cursor.
To delete a digit, move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
Page 64
Message transfer
64
2s
To delete the whole call number
press the selection button next to
the delete symbol for 2 seconds.
The entire call number is deleted.
To make further settings press
stop.
The settings are confirmed.
To stop the entry press stop several
times.
The initial state is again displayed.
Message transfer by SMS
In addition to normal message transfer (as described above) you can also be
informed about new voice messages by SMS. You will receive a short message,
e.g. on your mobile phone: You have 2 new messages from:
1. 01701234567
2. Ashton, Deidra
Use this function if you do not want to be disturbed and will pick up your messages
later using remote access.
To ensure you receive an SMS instead of a message place an "S" before the target
call number.
Your device must also be set up for SMS messages, refer to "Short messages
(SMS) chapter".
Example:
You would like to receive an SMS to your mobile phone when you have new
messages on your Retell 570 office.
When you enter your mobile phone call number in the "Forwarding/call number"
menu, enter an "S" before it.
Page 65
Message transfer
65
Sample call number entries
For PABX the prefix for the public telephone network is dialled before each call
number (refer also to Page 92 "Settings, PABX/prefix"). To suppress this enter "i"
before internal call numbers.
If you would like message transfer by short message (SMS) you must enter an "S"
before the call number.
Normal subscriber 0123456789
PABX
Extension to extension i 269
Short message (SMS) S 017012345678
Switching on message transfer
Press message transfer. The message transfer symbol is
displayed.
Press message transfer again to
switch off message transfer.
The symbol for message transfer is
displayed.
During ongoing message transfer the message transfer symbol flashes.
Page 66
Individual ringing tone
66
Individual ringing tone
If you want to select a different ringing tone from the standard one on the telephone
you can record up to 14 different ringing tones here. It is not possible to change
ringing tone 15 because it is pre-configured. Choose the ringing tone for your
telephone and your Retell 570 office will play it back. Please note that your
individual ringing tone is only played back on the second call signal. During
playback it is not possible to receive a new call number (CLIP).
Press menu. The main menu is displayed.
Search for the "Individual ringing
tone" entry using the control
buttons (up/down).
Press the selection button next to
"Individual ringing tone".
The entry field for the individual ringing
tone is displayed.
Page 67
Individual ringing tone
67
Press the selection button next to
"Ringing tone" and select it using
the control buttons (up/down).
The numbers 1 to 15 and "-" appear in
the display. The individual ringing tone is
switched off using the "-".
Set the desired volume using the
control buttons (left/right).
The volume bar indicates the set volume
level.
To record a new ringing tone press
and hold the selection button next
to the record symbol.
Now record your individual ringing tone
by playing any sound in front of the
integrated microphone.
Release the button. The recording is completed and is played
back for verification purposes.
To playback an existing recording
press the selection button next to
the playback symbol.
The ringing tone is played back.
To delete the ringing tone, press the
selection button next to the delete
symbol.
The ringing tone is deleted.
To exit the menu press stop. The initial state is again displayed.
To record ringing tones from an external signal source press the secondary
function (2nd) button before recording.
Page 68
Call forwarding
68
Call forwarding
If your telephone network or PABX supports the "call forwarding" function you can
enter the required settings here. Then you only have to enter the times for which
you want to activate call forwarding in the "timer". For example at 6 pm you can
switch calls automatically to your private line and then switch them back again to
your business line at 8 am the following day (day/night switching).
In order to switch on call forwarding it is usual to dial a code before the target call
number (e.g. *21*). A second code (e.g. #21#) switches call forwarding off again.
(Refer also to your network operator's or system manufacturer's user instructions).
Setting options for call forwarding
Activate ................................... You can enter the code to switch on call forwarding
here. You can enter up to 15 characters. A dash
means: "Entry location deleted".
Deactivate ............................... You can enter the code to switch off call forwarding
here. You can enter up to 15 characters. A dash
means: "Entry location deleted".
Target call number ................. >>
Target call number ...... Enter the target call number to which the call is to
be forwarded here. You can enter up to 25
characters for the target call number.
Settings for call forwarding
Page 69
Call forwarding
69
Press menu. The main menu is displayed.
Search for the "Call forwarding"
entry using the control buttons
(up/down).
Press the selection button next to
"Call forwarding".
The call forwarding menu is shown in the
display.
Press the selection button next to
the setting that you wish to change.
The cursor is located at the entry point.
Select the desired entry location
using the control buttons (left/right)
and change it with the control
buttons (up/down).
The display shows the current setting.
or
When entering the target call
number set the first digit using the
control buttons (up/down).
Digits and special symbols are
displayed. The special symbols have the
following meanings:
~ = Wait for dial tone / 3 Sec. pause
i = Internal (for PABX)
F = Flash (short, for PABX)
H = Hook flash (long, for PABX)
Page 70
Call forwarding
70
Press control button (right) to
change to the next entry location
and enter other digits.
The cursor to the next entry location.
Use the control button (left) to
move the cursor once place
backwards, for example to
overwrite a character.
The cursor moves to the left.
To transfer a call number from the
telephone book, press the selection
button next to the "Insert" symbol.
The call number is entered to the left of
the cursor.
Search and select names as described under "Search entries", p.34.
To enter a character press
secondary function and then
control button (down).
An empty space is inserted to the left of
the cursor.
To delete a digit, move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
2s
To delete the whole entry press the
selection button next to the delete
symbol for 2 seconds.
The entire entry is deleted.
To make further settings press
stop.
The current setting is confirmed.
To stop the entry press stop several
times.
The initial state is again displayed.
You can also activate call forwarding by remote access (Refer to remote
access)
Page 71
Call forwarding
71
Sample call forwarding entries
Example 1:
Your main connection is with "Deutsche Telekom" and you have activated the "call
forwarding" service. Please note that the target call number must end with a hash
(#).
Activate ................................... *21*
Deactivate ............................... #21#
Target call number ................. 021024712#
Example 2:
You have a Retell 810 PABX, the answering machine is connected to extension 23
and you want to divert the calls to extension 21.
Activate ................................... 82
Deactivate ............................... 80
Target call number ................. i 21
Example 3:
You have a Retell 1/8 fax clip PABX, are connected with it to "Deutsche Telekom"
and you have activated the "call forwarding" service. You want to forward all external
calls to your private connection.
Activate ................................... *21*
Deactivate ............................... #21#
Target call number ................. 336699#
For PABX the prefix for the public telephone network is dialled before each
call number (refer also to Page 92 "Settings, PABX/prefix"). To suppress this
enter "i" before internal call numbers.
Page 72
Automatic monitoring
72
Automatic monitoring
If you have activated "automatic monitoring" the recording starts as soon as the
handset is lifted. The recording stops automatically when you replace the receiver.
You can decide whether to record all calls or only incoming calls (recording
threatening calls). To avoid filling up the memory with unimportant recordings you
still have the option of saving the recording only after pressing a confirmation on the
device. You also have the option of activating the monitoring via the contact control
via the alarm input.
Setting options for automatic monitoring
Activate function ................... Yes or no. You can switch the function on and off
here.
All calls ................................... Yes or no. Select "No" if you only want to record
incoming calls.
Confirm save ......................... Yes or no. If you select "Yes" you have to confirm
saving the recording otherwise it will be deleted
automatically.
Contact control ..................... Yes or no. If you select "Yes" monitoring is
controlled via the alarm input using an external,
potential contact. The "Alarm dialer" function can
then no longer be used.
Page 73
Automatic monitoring
73
Settings for automatic monitoring
Press menu. The main menu is displayed.
Search for the "Automatic
monitoring" entry using the control
buttons (up/down).
Press the selection button next to
"Automatic monitoring".
The entry field for automatic monitoring
is displayed.
Search for the desired setting
option using the control buttons
(up/down).
All setting options are displayed.
Press the selection button next to
the setting that you wish to change
until the desired setting is
displayed.
The display shows the current setting.
To stop the entry press stop several
times.
The initial state is again displayed.
Page 74
Appointments
74
Appointments
Your Retell 570 office can manage up to 20 appointments conveniently. You can
choose between one-off and repeat appointments. Additional information on each
appointment facilitates assignment. If an appointment is due this is indicated via the
display and notified by an acoustic signal.
Entering and managing appointments
Press menu. The main menu is displayed.
Search for the "Schedule" entry
using the control buttons
(up/down).
Press the selection button next to
"Schedule".
The entry field for the first appointment is
displayed.
You can search the individual
appointments using the control
buttons (up/down).
The display switches between the 20
possible appointments.
Page 75
Appointments
75
Press the selection button next to
the time/date for the desired
appointment.
The cursor is at hours.
Set the desired appointment time
using the control buttons (up/down,
left/right). When setting the date
you can distinguish between oneoff, daily, monthly and annual
appointments.
The date shows:
--.--.-- = daily appointments
03.--.-- = monthly appointments
15.09.-- = annual appointments
15.09.03 = one-off appointments
2s
To delete an appointment press the
selection button next to the delete
symbol for 2 seconds.
The appointment is deleted.
To enter or edit additional
information press the selection
button next to the entry symbol or
an existing text.
The cursor appears in the entry field for
additional information.
If required change the occupancy
of the entry buttons by pressing the
control button (up) (refer to
"Summary of possible characters"
table in the "Telephone book"
chapter, p.34).
The display shows the possible
occupancies:
↑(ABC) = Capital letters
↑(abc) = Small letters
↑(12!?) = Numbers and special
characters
...
You reach the individual letters by
pressing once or more on the
individual entry button.
The entry location flashes.
Example: You require "M". Press
forwarding button three times (the
"M" is in the third position on this
button).
Page 76
Appointments
76
Press control button (right) to
change to the next entry location.
The cursor to the next entry location.
Use the control button (left) to
move the cursor once place
backwards, for example to
overwrite a character.
The cursor moves to the left.
You can insert a character by
pressing the control button (down).
An empty space is inserted to the left of
the cursor.
To delete a digit, move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
To stop the entry press stop.
Appointment notification
When the time for the appointment has been reached you will hear an acoustic
signal and "Schedule" or the additional information you entered is displayed.
To stop press stop several times. The acoustic signal goes silent when you
press the button for the first time. The
initial state is again displayed when you
press the button the second time.
The acoustic signal stops automatically after one minute. One-off
appointments are erased after notification.
Page 77
Security lock
77
Security lock
In order to protect your Retell 570 office from unauthorised use you can lock the
device with a PIN (personal identification number). The PIN is number containing 1
to 4 digits. You must enter this PIN to unlock the device. In the factory pre-set, the
PIN code is "0000".
Locking the device/Changing PIN
Press menu. The main menu is displayed.
Search for the "Security lock" entry
using the control buttons
(up/down).
Press the selection button next to
"Security lock".
The PIN entry field is displayed.
Enter the first digit of the PIN using
the control buttons (up/down).
The display shows the current setting.
Page 78
Security lock
78
Select the next or previous entry
location using the control buttons
(left/right).
The cursor is located at the selected
entry point.
After entry press the selection
button next to PIN.
The device displays the choice of "Lock
unit" or "Change PIN".
Press the selection button next to
"Lock unit".
The display returns to the initial state. A
small key shows that the device is
locked.
or
Press the selection button next to
"Change PIN".
The Retell 570 office requests you to
enter a new PIN.
Use the control buttons to enter a
new PIN.
The display shows the current entry.
To stop the entry press stop several
times.
The new PIN is confirmed and the initial
state is again displayed.
Page 79
Security lock
79
Unlocking device
Use the control buttons to enter the
PIN.
The display shows the current setting.
After entry press the selection
button next to PIN.
The small key is no longer displayed.
The device can now be used.
Page 80
Alarm dialer
80
Alarm dialer
The selection is activated by closing an external, potential contact. The contact
must be closed for at least one second. The answering machine then dials the
saved call numbers in sequence. If the subscriber called picks up he will hear the
following outgoing message:
"Automatic alarm, please confirm, I repeat …" or if you have entered your own call
number as identification "automatic alarm from subscriber (own call number),
please confirm, I repeat".
It is possible to confirm the alarm by entering the confirmation code during the
message. Proceed as described in "Remote access" (Page 42) (*Code#). If the
alarm is not confirmed the device dials the next call number after a waiting period (5
- 180 seconds). If no confirmation is made during the repeat time (5 – 60 minutes)
the device dials the complete call number sequence again as a reminder. If the
alarm is not quit your Retell 570 office makes no, one or two repetitions depending
on the setting you have chosen.
Setting options for alarm dialer
Quit code ................................ The quit code is 1 to 4 digit number between 0 and
9999.
Waiting period ....................... 5 to 180 sec. This is the time from hanging up to
dialling the next call number.
Repeat period ........................ 5 to 60 minutes. This is the time that passes before
all call numbers are called again.
Repetitions ............................ 1, 2 or no repetitions
Playbacks .............................. 1 – 8 times. You can set here how often to replay
the alarm message.
1. Call number........................ >>
2. Call number........................ >>
3. Call number........................ >>
4. Call number........................ >>
Page 81
Alarm dialer
81
Settings for alarm dialer
Press menu. The main menu is displayed.
Search for the "Alarm dialer" entry
using the control buttons
(up/down).
Press the selection button next to
alarm dialer.
The alarm dialer menu is shown in the
display.
Search for the desired setting
option using the control buttons
(up/down).
All setting options are displayed.
Press the selection button next to
the desired line and change the
entry using the control buttons
(up/down).
The display shows the current setting.
Page 82
Alarm dialer
82
Using the quit code, if necessary,
change to the next entry location
using the control button (right) and
enter other digits.
The cursor moves to the next entry
location.
or
When entering the call numbers
press the selection button next to
"Call number" and make the desired
settings using the control buttons
(up/down).
The entry location flashes.
Digits and special symbols are
displayed. The special symbols have the
following meanings:
~ = Wait for dial tone / 3 Sec. pause
i = Internal (for PABX)
F = Flash (for PABX)
H = Hook flash (for PABX)
S = Send by SMS
Press control button (right) to
change to the next entry location
and enter other digits.
The cursor to the next entry location.
Use the control button (left) to
move the cursor once place
backwards, for example to
overwrite a character.
The cursor moves to the left.
To transfer a call number from the
telephone book, press the selection
button next to the "Insert" symbol.
The call number is entered to the left of
the cursor.
Search and select names as described under "Search entries", p. 34.
The name is displayed below the call
number.
To enter a character press
secondary function and then
control button (down).
An empty space is inserted to the left of
the cursor.
To delete a digit, move the cursor
to the location and press the
selection button next to the delete
symbol.
The character under the cursor is
deleted.
Page 83
Alarm dialer
83
2s
To delete the whole call number
press the selection button next to
the delete symbol for 2 seconds.
The entire call number is deleted.
To make further settings press
stop.
The settings are confirmed.
To stop the entry press stop several
times.
The initial state is again displayed.
Alarm by SMS
There is also the option of being informed by SMS. You will receive the short
message, e.g. on your mobile phone: "An alarm has been raised". The alarm is
discontinued after the SMS has been successfully sent. Further quitting is no longer
required.
Use of this function is appropriate if you do not want to be disturbed and immediate
notification is not important.
To ensure you receive an SMS instead of a message place an "S" before the call
number.
Furthermore your device must be set up for SMS messages, refer to "Short
messages (SMS) (chapter 47 )".
Example:
You want to receive an SMS that an alarm has been raised on your mobile phone.
When you enter your mobile phone call number in the "Alarm dialer/call number"
menu, enter an "S" before it.
Page 84
Alarm dialer
84
Sample call number entries
For PABX the prefix for the public telephone network is dialled before each call
number (refer also to Page 92 "Settings, PABX/prefix"). To suppress this enter "i"
before internal call numbers.
If you would like alarm by short message (SMS) you must enter an "S" before the
call number.
Normal subscriber 0123456789
PABX
Extension to extension i 269
Short message (SMS) S 017012345678
Switching on alarm dialer
Press secondary function The secondary function symbol is
displayed.
Press message transfer. The alarm dialer symbol is displayed.
Press secondary function and
message transfer again to switch
off the alarm dialer.
The symbol for the alarm dialer
disappears.
During ongoing alarms the alarm dialer symbol flashes.
Page 85
Mailboxes
85
Mailboxes
General
You have the option or setting up in addition to the actual answering machine up to
4 mailboxes. Each mailbox has its own OGM, remote control code and its own
target call number for message transfer. If your Retell 570 office is used by several
people the caller can leave a message in the relevant mailbox. You should mention
this function in the OGM. To select one of the 4 mailboxes the caller has to press
the relevant number (1…4) on the keyboard of a tone-enabled telephone. The
mailbox OGM is played and the caller can leave a message.
For PABX systems under certain circumstances there is the option of selecting the
relevant mailbox automatically (refer to “Automatic call forwarding to the mailbox”,
p. 89).
Another usage is an information center where the caller first hears the set message
from the actual answering machine. The OGM contains notes on where the desired
information is located (mailbox 1, 2, 3 or 4).
Setting options for mailboxes
Activate .................................. Yes or no. If you enter "Yes" here the mailbox will be
switched on. If a mailbox is switched off any existing
ICMs and the OGM are lost.
Access code .......................... If you want to access your mailbox remotely you
have to enter the access code for this mailbox.
Quick check code .................. If you want to access your mailbox by remote
control quickly without having to enter the access
code, you can for example enter your mobile phone
call number here. If this call number is detected for
a call the device starts remote control immediately.
Page 86
Mailboxes
86
Extension ............................... If you want to use the "Automatic call forwarding to
mailbox" function you can enter the relevant
extension number here.
Target call number ................ If you want to use the mailboxes and the "message
transfer" function you must enter the target call
number here.
Setting up mailboxes
Press menu. The main menu is displayed.
Search for the "Set up mailboxes"
entry using the control buttons
(up/down).
Press the selection button next to
"Mailbox setup".
The mailbox setup menu is displayed.
Search for the desired mailbox
using the control buttons
(up/down).
4 mailboxes are displayed.
Page 87
Mailboxes
87
Select the desired mailbox using
the selection button.
The settings menu for the selected
mailbox is displayed.
Search for the desired setting
option using the control buttons
(up/down).
All setting options are displayed.
Press the selection button next to
the setting that you wish to change
until the desired setting is
displayed.
The display shows the current setting.
or
When entering digits press the
selection button next to the desired
line.
The entry location flashes.
Change the settings using the
control buttons (up/down).
The display counts up or down.
For settings with several digits
move the entry location to the
required location using the control
buttons (left/right).
The selected entry location flashes.
To end digit entry press the
selection button next to the desired
line again.
The entry location stops flashing.
To stop the entry press stop several
times.
The initial state is again displayed.
Page 88
Mailboxes
88
Using the mailboxes
The corresponding symbols are displayed when you have set up mailboxes. In
answering mode the number of ICMs in the mailbox is indicated to the right of the
symbol. The mailboxes include playback and delete ICMs, monitoring/personal info
(memo) and OGM functions. These functions are described in detail in the previous
chapters. Because there is only one OGM for each mailbox it goes without saying
that it is not possible to select the OGM.
Press the selection button next to
the mailbox symbol until the
desired mailbox flashes.
The selected mailbox flashes.
E.g.
Carry out desired function, e.g.
playback all ICMs.
Playback of all the ICMs in the selected
mailbox starts.
To go back to the actual answering
machine press the selection button
next to the mailbox symbols until
no mailbox is flashing.
The mailboxes stop flashing.
Page 89
Mailboxes
89
Remote access to mailboxes
Remotely accessing mailboxes is done in the same manner as remotely accessing
the answering machine. The precise description is found in the "Remote access"
chapter.
The following mailbox functions are available remotely:
Room monitoring/Intercom
Playing back the new ICMs in this mailbox
Playing back all ICMs in this mailbox
Skip back
Repeat the last 3 seconds/continue playback
Skip forwards
Deletes the ICM currently playing back
Stopping and pausing playback
Changing the outgoing message for this mailbox
Deleting all incoming messages for this mailbox
Changing the target call number for message transfer for this mailbox
Automatic call forwarding to the mailbox
Your PABX must meet the following requirements: The CLIP function (transfer of call
number) must be supported and the call number of the extension that has
forwarded must be transferred (for example as with the Retell 31 home or Retell
4011XT PABX).
Connect your Retell 570 office to a free extension (analogue port) on your PABX.
Set the mailboxes up and enter the call numbers of the corresponding extensions.
Record individual OGMs for the individual mailboxes and switch the device to
answering mode. In order to now switch the mailbox on or off from an extension
you have to activate call forwarding from this extension to the Retell 570 office.
Example: Your Retell 570 office is connected to extension 25 on your PABX. The
extensions 21 to 24 are assigned to mailboxes 1 to 4. Extension 21 is
programmed to forward calls to 25. An incoming call on extension 21 is
forwarded to mailbox 1. The caller hears the message from mailbox 1
and can then leave a message.
Page 90
Settings
90
Settings
Setting options
Language ............................... German, English, French, Italian or Dutch
Clock ...................................... >>
Time ............................. You can re-set the time here.
Date ............................. You can re-set the date here.
Network time............... Yes or no. You can transfer the time to the internal
clock if this is permitted by your telephone network
or your PABX (the year is not transferred and must
be set manually).
BST .............................. Yes or no. Select "Yes" if you want your Retell 570
office to change automatically to summer time on
the last Sunday in March and to winter time on the
last Sunday in October.
Time ancmnt ............... Yes or no. You can set here whether to announce
the time after each ICM.
Date ancmnt ............... Yes or no. You can set here whether to announce
the date after each ICM.
Number ancmnt .......... Yes or no. You can set here whether to announce
the call number transferred after each ICM.
Ancmnt at unit ............ Yes or no. Here you can switch the "speaking clock"
off and on when playing back from the device.
Quality .................................... 128 KB/sec or 64 KB/sec. There are two levels for
the recording quality. At the higher quality (128
KB/sec) the recording capacity halves to approx.
one hour.
Rec. length ............................. 1 to 5 minutes or endless. Here you can limit the
time that is available to callers for messages.
Call screening ....................... Yes or no. You can set here whether to monitor the
message during recording or not.
Ringing tones ........................ 2 to 9 ringing tones. The number of ringing tones
before calls are answered can be set here.
Page 91
Settings
91
Queue message ..................... Here you can stipulate one of the 14 individual
OGMs as the queue message. This OGM is then
repeated continuously for the "Hold a call" function.
My number
Area ............................ Enter your area code here
Number ....................... If you enter your own call number your Retell 570
office announces this call number for internal OGM
texts.
Remote control....................... >>
Access code ............... The access code is a 1 to 4 digit number between 0
and 9999. Remote control is switched off using the "
– " code.
Quick check ................ If you want to access the remote control quickly
without having to enter the access code you can for
example enter your mobile phone call number here.
If this call number is detected for a call the device
starts remote control immediately.
Toll-saver..................... Yes or no. If you select "Yes" and there are new
ICMs your Retell 570 office answers calls after two
ringing tones (no matter the number of ringing
tones set). If there are no new ICMs the device only
answers the calls after the number of ringing tones
set in the "Ringing tones" option. So before
accepting the call you already know whether there
are new ICMs and whether remote control is
worthwhile.
Remote on/off ............ Yes or no. You set whether the answering mode
should be activated remotely or not.
Remote delete............. Yes or no. You can set here whether the "Delete
ICMs remotely" option is activated or not.
Room monitoring........ Yes or no. You set whether the "room monitoring"
should be activated or not.
Message code ....................... The message code is a 1 to 4 digit number between
0 and 9999. The message function is switched off
using the " – " code.
Page 92
Settings
92
Redial ..................................... Every 5 to 60 seconds. You can set the pause
between the dialling attempts for automatic
redialling here.
Call-back code ...................... You enter the call-back code of your network
operator (for Deutsche Telekom network e.g.
H*37#). The "H" refers to the request key with hook
flash- function. You can enter up to 15 characters.
PABX ...................................... >>
Prefix ........................... Enter your prefix for the public telephone network
(e.g. 0) here. This prefix is dialled automatically
before each call number unless the call number is
marked with an "i" as an internal call number within
the PABX.
CLIP correction ......... Some PABX systems add in numbers before the
received call number. This produces incorrect
messages for the received call number. In order to
recognise the additional numbers and to cut them
off you can enter them here.
Call-back code ........... Enter your call-back code for your PABX (e.g. 79)
here. You can enter up to 15 characters.
Message tone ........................ Volume levels 1 to 4 or off. If you activate the sound
by setting the volume each time a new ICM is
received a message tone sounds every 10 seconds.
Contrast ................................. You can set the screen contrast in up to 16 steps
here.
Brightness .............................. You can set the screen brightness in up to 16 steps
here.
Backlight ................................ Automatic or on. For the "automatic" setting the
backlight is switched off automatically after 10
seconds. If you want the backlight on continuously,
select "On".
Page 93
Settings
93
Settings menu
Press menu. The main menu is displayed.
Search for the "Settings" entry
using the control buttons
(up/down).
Press the selection button next to
settings.
The settings menu is displayed.
Search for the desired setting
option using the control buttons
(up/down).
All setting options are displayed.
Press the selection button next to
the setting that you wish to change
until the desired setting is
displayed.
The display shows the current setting.
or
Page 94
Settings
94
When entering digits press the
selection button next to the desired
line.
The entry location flashes.
Change the settings using the
control buttons (up/down).
The display counts up or down.
For settings with several digits
move the entry location to the
required location using the control
buttons (left/right).
The selected entry location flashes.
To end digit entry press the
selection button next to the desired
line again.
The entry location stops flashing.
To stop the entry press stop several
times.
The initial state is again displayed.
Adjusting the volume
You can set the volume when the device is in the initial state.
Set the volume using the control
buttons (left/right).
The volume bar shows the current
setting.
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Service menu
95
Service menu
The service menu gives you the option of querying the current program version,
recreating the default status, deleting the telephone book or loading the current
program version via the telephone network. There is also the option of transferring
the telephone book from one Retell 570 office to another via the audio sockets. To
do this first set one device to "Receive a telephone book" and the other to "Send a
telephone book". The "Default status" function returns all settings to the status they
had on delivery. The call list and all ICMs (and OGMs and individual ringing tones)
are deleted. The telephone book entries are retained. The "Delete telephone book"
function deletes the entire telephone book. The function „firmware download“ loads
the latest program version via the telephone network and then replaces the former
program by the new program. One download process may take approx. 20
minutes.
Press menu button. The main menu is displayed.
Search for the "Service menu" entry
using the control buttons
(up/down).
Press the selection button next to
"Service menu".
The display shows the service menu.
The current program version is in the
first line on the right.
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Service menu
96
Search for the desired function
using the control buttons
(up/down).
All service menu functions are displayed.
Press the selection button next to
the desired function and follow the
displayed instructions.
To carry out the software update, enter the phone number of the update
server. This entry has to be made only once; the number will then be available
for all further software updates. The relevant telephone number for your
country is indicated in the appendix under „service“.
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Accessories
97
Accessories
Headset
You can use the headset to listen to messages without disturbing other people in
the room. At the same time you have the option of recording OGMs and information
using the integrated microphone.
You can also make calls with the headset. After inserting the plug into the rear of the
device the headset is detected automatically and the corresponding symbol is
displayed.
Accept the call using the selection
button next to the Accept symbol.
The display shows the status of the call
and you can make the call via the
headset.
End the call by pressing the
selection button next to the "Hang
up" symbol.
The call is ended and the initial state is
again displayed.
Please note that after dialling from the call list or from the telephone book the
call is automatically placed to the headset if the headset is plugged in.
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Accessories
98
Foot pedal
You can use the foot pedal to operate the playback functions using your feet; your
hands are free for example to enter orders directly into your PC. The following
functions are available: Playback/stop, rewind and fast forward.
Page 99
Appendix
99
Appendix
Service
You have purchased a modern product of RETELL AG made for Retell Ltd. It was
designed and manufactured in Ratingen near Düsseldorf. Our high-tech
manufacturing facilities “Made in Germany” grant a continuous level of the highest
quality. This is even underlined by our certification according to DIN EN ISO 9001.
If, however, problems occur or you have questions on operating the device, please
contact your local dealer.
Please note the server number for a firmware update of this device:
+49 21 02 428 438 (dial your international access code instead of “+”)
Guarantee
Compliance with directive 1999/5/EC and Class 1 of the R&TTE
Hereby Retell declares that this answering machine, Retell 570 office, is in
compliance with the essential requirements and other relevant provisions of
directive 1999/5/EC.
Retell declares that your Retell 570 office meets the requirements of Class 1 of the
R&TTE directive and so is designed as not to adversely affect the operation of the
telecommunications network.
A full copy of the certificate is available from the address below
Retell, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH England
Tel: 01932 779755
Fax: 01932 780383
E-mail: sales@Retell.co.uk
WWW: www.Retellrecorders.co.uk
Guarantee
Subject to the conditions listed below Retell will repair or at its option replace the
equipment supplied by them which in Retell’s opinion is faulty or below standard as
a result of inferior workmanship or materials
1. Applies to issues raised within one year of purchase. Please keep your
invoice to prove date of purchase.
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Appendix
100
2. Does not cover any faults or defects caused by accident, misuse, fair wear
and tear, neglect, tampering with the equipment or any attempt at
adjustment or repair except by Retell.
3. RETELL EXPRESSLY EXCLUDES TO THE EXTENT PERMITTED
BY LAW LIABILITY FOR CONSEQUENTIAL LOSS, DAMAGE OR
INJURY ARISING FROM OR IN CONNECTION WITH ANY OF ITS
PRODUCTS. NO LIABILITY CAN BE ACCEPTED FOR ANY LOSS
OF DATA OR RECORDINGS OR FALIURE TO RECORD OR
CONSEQUENCES OF ANY SUCH LOSS
4. If a defect occurs, the equipment should be returned prepaid to Retell.
Retell cannot be held responsible for damage in transit for goods sent to
them. We suggest sending goods by Recorded Delivery to prove receipt.
Proof of posting is not proof of receipt.
5. The guarantee does not apply to any batteries or cassettes supplied by
Retell nor to any damage caused by leaking batteries.
6. Only Retell has any authority to vary the terms and conditions of this
guarantee. This guarantee is offered as an additional benefit to the
purchasers’ rights and does not affect these rights in any way.
Legality of Recording
Oftel says that you should make every reasonable effort to inform all parties to a call
that it may or will be recorded, silently monitored or intruded into. They say that it is
up to you how you do this and that acceptable options, depending on
circumstances, might include warning tones, pre-recorded messages, spoken
warnings by the operator or written warnings included in publicity material,
telephone directories, contracts, terms of business, staff notices etc. Oftel says that
it may not always be possible to warn first time callers with whom you have had no
previous contact but what is important is that you have a systematic procedure in
place, which provides the necessary information where this is a realistic possibility.
Oftel also suggest following on a ruling from the European Court of Human Rights
that staff are told of a phone that they can call from which will not be recorded.
If you require further information or for the latest updates since this leaflet was
printed contact Oftel, 50 Ludgate Hill, London EC4M 7JJ. Tel: 0345 145 000. You
may also want to contact the Data Protection Registrar for the latest updates on
01625 545745 for the latest updates.
Retell occasionally monitors calls for quality.
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