Page 1
Operating Instructions (UK)
Professional Answering Machine
with telephone number display
and message transfer
Retell 332 clip
Page 2
Page 3
Safety information
3
Safety information
When installing, connecting and operating the Retell 332 clip, please make sure that
the following is taken into consideration:
• Connect the connecting cables only to the provided receptacles.
• Please take care that the cables do not lead to any danger of stumbling and avoid
folding, pushing and pressing of the cables.
• Avoid installing the device near electrical interference sources.
• Only connect approved accessory for this device.
• Never open the device. Do not touch the plug contacts with sharp or metal
objects.
• Only use a soft, slightly moist cloth to clean your Retell 332 clip. Do not use
chemicals or abrasive cleaning products.
• Avoid operating your Retell 332 clip in damp or dusty rooms and keep the device
away from liquids and steam or smoke.
• Do not install the device where it is exposed to direct sunlight.
• Do not operate the device in areas with danger of explosions.
• Only use the original Retell AC adapter and the original Retell telephone
connecting cable.
Page 4
Button assignment
4
Button assignment
Playback: Starts the playback of new and not yet played back incoming
messages. Allows the repetition of the last 3 seconds when being pressed
during playback.
2 sec.
Playback button pressed 2 seconds: Starts the playback of all incoming
messages. The playback starts with the oldest and ends with the latest
message.
Stop: Stops a function that is currently being executed and serves to exit an
open menu.
Answering mode: Activates or deactivates the answering mode.
Outgoing message (OGM): When pressed briefly, starts the playback of the
current outgoing message. When you press the button and keep it pressed,
you can start the recording of the currently set outgoing message.
Recording: Starts the recording of a personal information (dictate). When
pressed during a phone conversation, starts the two-way conversation
recording.
or
Arrow buttons (up/down): Are used to open the call list and to navigate and
make settings in the set-up menu.
or
Arrow buttons (left/right): Are used to change the volume and to move the
cursor to the left or right side.
Selection button: This button serves to select entry fields and functions
which are shown in the display next to the corresponding button.
and
Stop and Answering mode pressed at the same time: Opens the set-up
menu.
and
Answering mode and Playback pressed at the same time: Activates or
deactivates the message transfer function.
Page 5
Operating elements
5
Operating elements
Page 6
Table of contents
6
Table of contents
Safety information ............................................................................................3
Button assignment ...........................................................................................4
Operating elements ..........................................................................................5
Table of contents..............................................................................................6
Initial operation.................................................................................................8
Scope of supply............................................................................................8
Installation.....................................................................................................8
Connection ...................................................................................................8
Settings .............................................................................................................10
Programmable parameters ..........................................................................10
Set-up menu.................................................................................................11
Volume adjustment.......................................................................................12
Outgoing messages (OGMs) ...........................................................................13
General information......................................................................................13
Examples of outgoing messages.................................................................13
Recording outgoing messages....................................................................14
Testing the outgoing messages...................................................................15
Erasing outgoing messages ........................................................................15
Answering mode...............................................................................................16
Play back and erasing incoming messages (ICMs) .......................................17
Playback of new incoming messages .........................................................17
Playback of all incoming messages.............................................................17
Repetition......................................................................................................17
Interrupting the playback .............................................................................18
Search (Skip)................................................................................................18
Erasing individual incoming messages .......................................................18
Erasing all incoming messages ...................................................................18
Direct connection to the caller .....................................................................19
Two-way conversation recording / Personal information (dictate) ...............20
Two-way conversation recording of telephone calls ...................................20
Personal information (dictate)......................................................................21
Message transfer..............................................................................................22
Setting the destination number....................................................................22
Activating the message transfer...................................................................23
Page 7
Table of contents
7
Call list ..............................................................................................................24
General information......................................................................................24
Browse through the call list..........................................................................24
Call back from the call list ............................................................................25
Message function .............................................................................................26
Remote control .................................................................................................27
Remote operation.........................................................................................27
Remote control functions .............................................................................28
Remote activation of the answering mode ..................................................30
Appendix ...........................................................................................................31
Legality of Call Recording in the UK ............................................................31
Guarantee.....................................................................................................31
Liability..........................................................................................................32
R&TTE Directive............................................................................................32
Support.........................................................................................................32
Customer Comments ...................................................................................32
Malfunctions and Troubleshooting ..............................................................33
Factory pre-set .............................................................................................34
Technical data ..............................................................................................35
Index..................................................................................................................36
Brief operating instructions .............................................................................39
Page 8
Initial operation
8
Initial operation
Scope of supply
In the packaging carton of your Retell 332 clip you will find:
• Retell 332 clip
• telephone connecting cable
• AC adapter 11.5 V / 350 mA
• operating instructions with removable short operating instructions and operation
instruction card for the remote control
Installation
Your Retell 332 clip was designed for normal use conditions. Solvents in some
furniture lacquers or furniture cleaning products may attack the rubber at the feet of
the device and thus cause patches.
In such cases, especially with new or recently treated furniture, please use a non-slip
pad under the device.
Connection
Before you can take your Retell 332 clip into operation, you need to connect all
necessary cables.
1 Plug the small plug of the AC adapter in the “POWER” jack and plug the AC
adapter in a 230 V power outlet.
2 Plug one end of the telephone connecting cable in the “LINE” jack. Plug the
other end in the telephone socket.
Page 9
Initial operation
9
Page 10
Settings
10
Settings
Programmable parameters
Language ............................... German, English, French, Italian or Dutch.
Time ........................................ Here, you can set the time.
Date ........................................ Here, you can set the date (day, month, year).
Length of incoming ...............
messages
1 to 5 minutes or endless. Here, you can limit the time
a caller has at his disposal to speak a message.
Recording quality .................. Level 1 or 2, whereas level 2 has the highest re-
cording quality. An increasing recording quality
means a decrease of available recording time. Level
1 corresponds to about 50 minutes and level 2 about
25 minutes recording time.
Ringing tones ........................ 2 to 9 ringing tones. This is to set the number of
ringing tones until the answering machine picks up.
Remote control code ............ The remote control code consists of 1 to 4 digits
ranging from 0 to 9999. The code “-” is used to
deactivate the remote control.
Remote pre-interrogation ..... Yes or no. If you selected “yes”, and new incoming
messages exist, your Retell 332 clip will pick up after
2 ringing tones (regardless of your settings for the
number of ringing tones). If no new incoming
messages exist, the device picks up after the number
of ringing tones according to your settings. Thus, you
can identify whether new messages have been recorded or not and whether a remote interrogation
needs to be performed or not.
Message code ....................... The message code is a 1 to 4 digit number ranging
from 0 to 9999. The code “–” is used to turn the
message function off.
Page 11
Settings
11
Exchange identification ........
code
Here, you enter the identification code (only for telephone systems) to access the public exchange (e.g.
0). This number will then always be dialled automatically before the telephone number. The code “–”
is used to turn this function off.
Display contrast .................... 15 levels are available to set the display contrast.
Destination phone number .. Here, you enter the phone number for the message
transfer (for example your mobile number). A set
number can be deleted by pressing the selection
button next to “X”.
Factory pre-set ...................... Provided that you confirm the corresponding
question with “yes”, the device will resume the
factory pre-set parameters and all incoming
messages and settings will be deleted.
Set-up menu
+
Press Stop and Answering mode at
the same time.
The display shows the set-up menu.
Use the arrow buttons (up/down) to
view the available setting parameters.
The display shows all available setting
parameters.
Press the selection button next to
the setting to be changed until the
desired setting option is being
displayed.
The display shows the current setting.
or
When entering numbers, press the
selection button next to the corresponding line.
The cursor blinks. As for several setting
options, the current setting will be
deleted.
Page 12
Settings
12
Use the arrow buttons (up/down) to
change the setting.
The display counts up and down.
As for settings with more than one
digit or character, you can move
the cursor by pressing the arrow
buttons (left/right).
The selected cursor position blinks.
To complete the entry of numbers,
press the selection button next to
the corresponding line again.
The cursor stops blinking.
To complete the entry, press the
stop button several times.
The display resumes the initial state.
Volume adjustment
The volume can be adjusted when the device is in the idle state or during playback.
Press the arrow buttons (left/right)
to adjust the volume.
The current volume is displayed with the
digits 0 – 8.
Page 13
Outgoing messages (OGMs)
13
Outgoing messages (OGMs)
General information
Your Retell 332 clip provides of 3 individual outgoing messages (OGM 1-3) and one
pre-recorded outgoing message (OGM 4). You can exchange the outgoing
messages by pressing the lower selection button. OGM 4 cannot be individually
changed. The duration of an OGM can be between 3 seconds and 3 minutes.
Generally, two different kinds of outgoing messages are distinguished, i. e. OGMs
with incoming recording and OGMs without incoming recording. In the case of an
OGM with incoming recording, the caller has the option to leave a message after the
outgoing message. An OGM without incoming recording (announcement only) is just
used for information purposes – without giving the caller the option to leave a
message.
Examples of outgoing messages
OGM with incoming recording
Hello, this is the answering machine of ........ (name) in ........(town). I am currently out
for seeing customers and will be available in the office at approx. ..........o’clock. You
can call me between ....... o’clock and ...... o’clock under the telephone number .......
If you prefer, you can leave your name and number. I will ring you as soon as I am
back. Please speak after the beep.
OGM without incoming recording (announcement only)
Hello, this is ........(name), Sales Representative of ........... (name of the company).
My office is temporarily closed due to illness (holidays etc.). Please call my deputy,
Mr. ......... in ......... . His telephone number is .......... He will assist you. Many thanks
for your call.
Page 14
Outgoing messages (OGMs)
14
Recording outgoing messages
Select the desired OGM by pressing
the lower selection button.
The selected OGM is shown at the
bottom right side of the display.
Press the OGM button and keep it
pressed.
Wait, you will hear a brief tone, the
display shows “Recording”.
Start speaking your outgoing
message (keep a distance of about
15 cm from the microphone).
The display shows the current duration
of your recording in minutes and
seconds.
Release the OGM button to interrupt
the recording.
The display shows “Answer mode” and
“Answer only mode”.
To continue recording your outgoing message, press the OGM
button again and keep it pressed.
The recording is being continued.
Press the stop button to stop the
recording without saving.
The OGM recording is stopped.
Use the selection button next to the
corresponding line to determine
whether the OGM shall be with or
without an option for an incoming
message recording.
The recording is complete and will be
played back for test purposes. An OGM
with incoming recording option is
indicated by just 1 signal tone at the end.
An OGM without incoming recording is
indicated by 2 signal tones.
If you record OGM 3 as outgoing message without incoming recording
(announcement only), your Retell 332 clip will automatically switch to this OGM
as soon as the recording capacity will be exhausted.
Page 15
Outgoing messages (OGMs)
15
Testing the outgoing messages
Select the desired OGM by pressing
the lower selection button.
The selected OGM is shown at the
bottom right side of the display.
Press the OGM button briefly. The OGM is being played back. The
display shows “Playback”, the current
duration and the OGM number.
You can adjust the volume by
pressing the arrow buttons
(left/right).
Erasing outgoing messages
Press the selection button next to
the “delete” symbol during playback.
The currently played back outgoing
message is erased.
Page 16
Answering mode
16
Answering mode
Take care that enough recording capacity for incoming messages is available. If
required, you should erase individual or all recorded messages.
Select the desired OGM by pressing
the lower selection button.
The selected OGM is shown at the
bottom right side of the display.
Press the answering mode button. The LED is lit. If you selected an OGM
“without incoming recording”, two lines
are shown instead of the number of
messages.
The number of calls shown in the display
blinks when the Retell 332 clip picks up
an incoming call.
If the caller's telephone number is being
transfered during a call, the display will
show this telephone number instead.
Use the arrow buttons (left/right) to
adjust the volume.
Call screening is possible for incoming
messages. If you decide to answer the
call personally, you can do so at any
time, by just picking up the handset. If
new incoming messages exist, the LED
will blink.
Press the answering mode button
again to deactivate the answering
mode.
Further incoming calls will not be
answered. The display resumes the initial
state. The LED blinks as long as the
recorded messages have not been
played back.
If the recording capacity is exhausted, your Retell 332 clip automatically
switches to OGM 3, provided that OGM 3 is an OGM without incoming recording
(announcement only). Otherwise, the device will switch the answering mode off
and no further incoming calls will be answered.
Page 17
Play back and erasing incoming messages (ICMs)
17
Play back and erasing incoming messages (ICMs)
Playback of new incoming messages
Press the playback button. The playback of new and not yet played
back incoming messages starts. The
display shows the number of the currently played back ICM as well as the caller‘s
telephone number. At the end of an ICM
you hear date and time of the call.
Use the arrow buttons (left/right) to
adjust the volume.
Playback of all incoming messages
2 sec.
Press the playback button and keep
it pressed for 2 seconds.
The playback starts with the first
incoming message.
Repetition
Press the playback button during
playback.
The last 3 seconds will be repeated.
Page 18
Play back and erasing incoming messages (ICMs)
18
Interrupting the playback
Press the stop button. The playback is stopped.
Press the playback button. The playback is continued.
Search (Skip)
Press the arrow buttons (up/down). The incoming message that is currently
being played back is skipped or
repeated.
Erasing individual incoming messages
Press the selection button next to
the “delete” symbol during playback.
The current incoming message is
erased. All remaining ICMs will
automatically get a new number and
move up in the list.
Erasing all incoming messages
Press the stop button. The display shows either the initial state
or the answering mode state.
2 sec.
Press the selection button next to
the delete symbol and keep it
pressed for 2 seconds.
All incoming messages are erased.
Page 19
Play back and erasing incoming messages (ICMs)
19
Direct connection to the caller
Press the selection button next to
the caller’s telephone number
during playback.
The telephone number is being dialled.
You can listen to the dialling process via
the integrated loudspeaker.
After the dialling process, the call
can be taken over by picking up the
handset.
The display shows a stop-watch
indicating the duration of the call.
The handset may not be picked up during the dialling process, as otherwise
errors might occur.
Page 20
Two-way conversation recording / Personal information (dictate)
20
Two-way conversation recording /
Personal information (dictate)
Two-way conversation recording of telephone calls
You have the option to record important conversations. A record must have a
duration of 3 seconds at a minimum.
Press the recording button during a
telephone conversation.
The device starts recording. The display
shows “Monitoring” and the duration of
the current recording.
To end the recording, press the
stop button or replace the handset.
The display resumes the idle state. If the
answering mode was active before the
two-line conversation recording, this will
be resumed.
A two-line recording is stored as any other recording (incoming or outgoing
message) and can be played back at any time.
Page 21
Two-way conversation recording / Personal information (dictate)
21
Personal information (dictate)
Personal information can be dictated directly via the integrated microphone. The
duration of a record must be 3 seconds at a minimum.
Press the recording button. Wait, you hear a brief tone and the
display shows “Recording”.
Start speaking your dictate or
personal information (keep a
distance of about 15 cm to the
microphone).
The display shows the duration of your
recording in minutes and seconds.
Press the stop button to end the
recording.
The recording is stopped. The LED blinks
to indicate a new message. If the
answering mode was active before
recording the dictate, the counter is
increased by one.
You also have the option to record a personal information while the device is in
the answering mode. Other people then have the possibility to retrieve this
information using the remote control code.
Page 22
Message transfer
22
Message transfer
In the answering mode with message transfer on, your Retell 332 clip dials a preprogrammed destination phone number after an incoming message has been
recorded. When the handset of the programmed destination number is picked up,
the following announcement is heard:
“Automatic call, … please perform a remote interrogation. … I repeat, …automatic
call, … please perform a remote interrogation. … The unit disconnects now. Good
bye.”
During the announcement, there is the option to start the remote interrogation of the
recorded incoming message(s). If the destination number is busy, the device will
redial the number up to three times every three minutes.
Setting the destination number
Please enter the destination number as described in the chapter “Settings”.
For telephone systems, the following special characters are available:
P = 3 seconds pause / wait for dialling tone
i
= internal (within telephone systems)
F
= flash (short, 90 ms)
H
= hook-flash (long, 240 ms)
In the case of telephone systems, the exchange identification code is automatically
dialled before each telephone number (see chapter “Settings / Exchange
identification code“). In order to avoid this for internal extension numbers, you need
to dial “i” before any internal destination number.
Examples:
subscriber’s main station
normal subscriber
mobile phone
02102123456
01701234567
telephone systems
from extension to extension
to the public exchange
(exchange identification code has been set)
to the public exchange
(no exchange identification code has been set)
i 269
02102123456
0 P 02102123456
Page 23
Message transfer
23
Activating the message transfer
+
Press Answering mode and
Playback at the same time to
activate the message transfer.
The display shows the symbol (double
arrow) for message transfer.
+
To deactivate the message transfer,
press Answering mode and
Playback at the same time again.
The symbol for message transfer (double
arrow) disappears.
During the transfer of a message, the symbol for message transfer (double
arrow) blinks.
Page 24
Call list
24
Call list
General information
The last 30 incoming calls together with information on date and time of the calls are
stored in the call list. If the caller’s telephone number has been transferred during a
call, this is also displayed. You have the option to dial any telephone number from
the call list directly – by just pressing a button. Individual entries from the list or even
the entire list can be erased.
Browse through the call list
Press the arrow button (up) or
(down).
The display shows the latest entry from
the call list.
Use the arrow buttons (up/down) in
order to browse through the entire
list.
To erase an entry, press the selection button next to the delete
symbol.
The entry is erased.
2 sec.
To erase the entire call list, press
the selection button next to the
delete symbol and keep it pressed
for 2 seconds.
The entire call list is erased.
To exit the list, press the stop
button.
The display resumes the initial state.
Page 25
Call list
25
Call back from the call list
Use the arrow buttons (up / down)
in order to browse through the list
and select the desired entry (see
“Browse through the call list”).
Press the selection button next to
the desired telephone number.
The telephone number is being dialled.
You can listen to the dialling process via
the integrated loudspeaker.
After the dialling process, the call
can be taken over by picking up the
handset.
The display shows a stop-watch
indicating the duration of the call.
The handset may not be picked up during the dialling process, as otherwise
errors might occur.
Page 26
Message function
26
Message function
The message function allows a caller to whom the message code is known – to leave
a message on your answering machine even if your Retell 332 clip only plays back
an OGM without incoming recording. As for an OGM with incoming recording, the
message function allows to skip the OGM.
You can set your personal message code as described under “Settings”.
Call your Retell 332 clip. You hear the outgoing message.
Enter the message code via the
telephone keypad. If you entered a
wrong number by mistake, you can
erase your entry by pressing the
star button and start again.
After each number, a voice
acknowledgement is given.
Press the rhombus button to
confirm your entry.
The device asks you to speak your
message. If a wrong code has been
entered, your Retell 322 clip will
disconnect the line immediately.
Speak your message and replace
the handset afterwards.
The telephone to be used for the execution of the message function must be set
to the tone dialling method (MFV).
Page 27
Remote control
27
Remote control
You have the option to remote control your Retell 332 clip via the numeric keypad of
any tone dialling telephone – world-wide. In order to perform a remote control, you
need your personal remote control code. You can set your personal remote control
code individually as described on page 10 “Settings”.
Remote operation
Call your Retell 322 clip. You hear the current outgoing message.
Enter the remote control code via
the telephone keypad. If you
entered a wrong number by
mistake, you can erase your entry
by pressing the star button and
start again.
After each number, a voice acknowledgement is given.
After having entered the complete
code, press the rhombus button.
If the code was identified to be correct,
your Retell 322 clip answers with a voice
message. If a wrong code has been
entered, the device will disconnect the
line.
Start the desired function by entering the corresponding function
code number.
If new incoming messages exist, the
playback will start automatically.
To end a function, press “8”. The current function is being interrupted.
Press the star and the rhombus
button consecutively to end the
remote control.
To make sure that you are still on the line, your Retell 322 clip emits a voice
confirmation request “please confirm” if no button has been pressed during the
remote operation for about 180 seconds. You have to confirm this request by
pressing any button within 8 seconds. Otherwise, the device will disconnect the
line.
Page 28
Remote control
28
Remote control functions
Playback
Playback of all incoming messages
Press “3”.
The playback starts with the first incoming
message.
Playback of new incoming messages
Press “2”.
The playback of the new, not yet played
back incoming messages begins.
Repetition
Press “5” during playback.
The last 3 seconds are repeated.
Interrupting the playback
Press “8”.
The playback is interrupted.
Continuing the playback
Press “5”.
The playback is resumed at the position
where it was interrupted earlier (e. g. after
a confirmation request).
Search (skip)
During the playback, press “4” to
search backwards or press “6” to
search forwards.
The currently played back message is
repeated or skipped.
Erasing the current incoming
message
Press “7” during playback.
The current incoming message is erased.
Erasing all incoming messages
Press “star” and “7” consecutively.
All incoming messages are erased.
Room monitoring / Room speaking
Room monitoring/room speaking
Press “1”.
The microphone turns on and you can
listen to what is happening in the
surroundings of your Retell 322 clip.
Press “1” again. The devices switches to the room
speaking function. Persons present in the
room can hear you through the
loudspeaker.
Page 29
Remote control
29
Activating / Deactivating functions
Activation or deactivation of the
message transfer
Press star and “4” consecutively.
You are informed on the current status
“ON” or “OFF” by voice message.
...
Switching between OGMs
Press “7” and the number of the
desired OGM (1 … 4) consecutively.
The selected OGM is played back for
verification purposes. When the device
answers the next incoming call, the new
OGM will be played back.
Changing the OGM
...
Changing the OGM
Press “9” and the number of the OGM
to be changed (1 … 3) consecutively.
Your Retell 322 clip asks you to record
your new outgoing message.
Speak your OGM.
For an OGM with
incoming recording:
Press “8” after having spoken your
OGM.
The OGM is played back for verification
purposes. At the end of the recording, you
will hear one
signal tone.
or
For an OGM without
incoming
recording (announcement only): Press
# after having spoken your OGM.
The OGM is played back for verification
purposes. At the end of the recording, you
will hear two
signal tones.
Deactivation of the answering mode
Remote deactivation of the answering
mode
Press star and “0” consecutively.
Your Retell 322 clip disconnects the line
and will not answer further incoming calls.
Page 30
Remote control
30
Remote activation of the answering mode
Call your Retell 322 clip. After 50 seconds, the device picks up
and a signal tone is heard.
Enter the remote control code via
the telephone keypad and complete
your entry by pressing the #
button.
The OGM is played back for verification
purposes. The device can now be
operated remotely (e. g. for recording a
new OGM). After completion of the
remote operation, your Retell 322 clip
resumes the answering mode and
continues to answer incoming calls.
Page 31
Appendix
31
Appendix
Legality of Call Recording in the UK
Oftel says that you should make every reasonable effort to inform all parties that they
may or will be recorded, silently monitored or intruded into. They say that it is up to
you how you do this and that acceptable options depending on circumstances might
include warning tones, pre recorded messages, spoken warnings by the operator, or
written warnings included in publicity material, telephone directories, contracts, terms
of business, staff notices etc. Oftel says that it may not be possible to warn first time
callers with whom you have had no previous contact but what is important is that you
have a systematic procedure in place that provides the necessary information where
it is a realistic possibility. For further information please contact Oftel, 50 Ludgate
Hill,London, EC4M 7JJ, Tel 0345 145 000.Additional information can be obtained in
relation to the Data Protection Act and call recording from Communications and Information Industries Directorate, Department of Trade and Industry, 151 Buckingham
Palace Road, London, SW1W 9SS. Check www.retellrecorders .co.uk for information
on recording staff or individuals.
Guarantee
Retell undertakes to repair or replace (at Retell’s option) the equipment supplied that
develops a fault within 1 year of the date of purchase subject to the following conditions:
1. The equipment has not been subject to misuse, liquid damage, accidental
breakage, neglect or any other use other than for the purposes of recording
conversations or memo’s
2. The equipment has not been tampered with or adjusted internally by anyone
other than Retell or their appointed agents.
If a defect occurs the equipment should be returned to your supplier in the first instance. Alternatively you can return it pre-paid to Retell in protective packaging containing a full explanation of the fault and proof of purchase. Retell does not accept liability for damage in transit and we strongly suggest using Recorded Delivery to
prove receipt.
This guarantee does not affect your statutory rights. Retells full terms and conditions
are available upon request.
Page 32
Appendix
32
Liability
RETELL EXPRESSLY EXCLUDES TO THE EXTENT PERMITTED BY LAW LIABILTY
FOR ANY CONSEQUENTIAL LOSS, DAMAGE OR INJURY ARISING FROM OR IN
CONNECTION WITH ANY RETELL PRODUCT. NO LIABILITY CAN BE ACCEPTED
FOR ANY LOSS OF DATA OR RECORDINGS OR FALIURE TO RECORD OR CONSEQUENCES OF SUCH LOSS.
R&TTE Directive
We hereby declare that this product complies with the essential requirements of directive 99/05 (the R&TTE directive).
To obtain a full copy of the declaration associated with this product then please contact Retell at the address below
Retell, 53 Thames Street, Sunbury on Thames, Middlesex, TW16 5QH
Tel 01932 779755
Fax 01932 780383
E-mail admin.buying@retell.co.uk
Website www.retellrecorders.co.uk
Support
If you should require help setting up or operating your equipment then you can contact Retell by any of the following ways:
E-mail: technical.helpdesk@retell.co.uk
Phone: 0871 4242444
Fax: +44(0) 1932 780 383
Post: Retell, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH
ENGLAND
Customer Comments
Retell aims to continually improve instructions. Please e-mail your comments to
sales@retell.co.uk
Page 33
Appendix
33
Malfunctions and Troubleshooting
In case of malfunctions, first try to find the possible cause and to solve the problem
according to the following table.
Power failure
The device cannot be operated in the case of a power failure. The internal watch will
stop. All other settings are retained so that the former state is resumed as soon as
power is supplied again. You will then only have to set the watch again (see page 10).
Problem Possible cause Solution / recommendation
No display. AC adapter not plugged in. Check all cables and
connections. Check the device
at another power outlet.
Display is weak or too dark. Display contrast setting
changed.
Adjust the display contrast.
No tone. Volume set to “0”. Adjust the volume.
OGM symbol blinks. No OGM recorded. Record an OGM.
No answering of calls, no 2way conversation recording.
Connecting cable has no
contact.
Check all cables and
connections.
No answering of calls if operated with a telephone system.
No ringing signal set. Check the telephone system's
programming parameters.
Humming sounds or other
interferences during playback.
Interference source nearby the
device, e. g. a cordless
telephone, monitor or similar.
Install in a different place.
No incoming message
recording.
You have selected an OGM
without incoming recording
(announcement only).
Select another OGM or record
new OGM.
No answering of calls, no
function of a post-connected
telephone.
Wrong connecting cable,
wrong wiring of the junction
box.
Only use original cables, check
junction boxes (possibly ask
an expert for support).
Wrong or no connection when
operated with a telephone
system.
You have not entered the
exchange identification code,
the telephone system does not
support tone dialling.
Enter exchange identification
code.
Page 34
Appendix
34
Problem Possible cause Solution / recommendation
No telephone number is being
displayed for an incoming call.
Your telecommunications
provider or telephone system
does not support this function
or the function is not released.
The caller has restricted the
presentation of his telephone
number or has a secret
number.
The call comes from a public
telephone.
The call comes via a telephone
network that does not support
the transfer of the caller's
telephone number.
Ask your telecommunications
provider or your telephone
system manufacturer whether
the function is possible or
needs to be released.
Factory pre-set
In the following table, you can see the factory pre-set parameters or values for your
Retell 332 clip. You can change all these parameters individually. You can easily
reset the device to the factory pre-set parameters via the “set-up menu”.
Language (D)
Recording length 2 minutes
Recording quality (maximum) 2
Number of ringing tones until call pick-up 2
Remote control code Remote pre-interrogation no
Message code Exchange identification code (telephone systems) Display contrast (medium) 8
Message transfer off
Destination number for message transfer Outgoing message 4 (pre-recorded)
Answering mode off
Page 35
Appendix
35
Technical data
Dimensions (W x H x D)
Retell 332 clip 180 x 50 x 190 mm
AC adapter 53 x 68 x 44 mm
Weight
Retell 332 clip 400 g
AC adapter 270 g
Operating voltage
AC adapter 230 V / 50 Hz
Power consumption in the idle state < 2 W
Ambient temperature 0 – 40 °C
Outgoing messages (OGMs)
Number of OGMs 4
Length of OGMs 3 sec. - 3 min.
Recordings
Recording procedure ADPCM 32 / 64 kBit/s
Scanning frequency 8 kHz / 16 kHz
Total recording capacity approx. 50 min. / 25 min.
Number of all messages max. 99
Clip
Display of phone number Dualmode DTMF / FSK
Call list 30 entries
Data retention after power failure > 10 years
Display alphanumeric LCD 2 x 16 dots
Page 36
Index
36
Index
A
AC adapter..................................... 3, 8
Answering mode.............................. 16
B
Brief operating instructions.............. 38
Browse through the call list 24
Button assignment............................. 4
C
Call back from the call list................ 25
Call list .............................................24
Caller's telephone number......... 16, 17
CE sign ............................................ 32
Confirmation request ....................... 27
Connection ........................................8
D
Date .................................................10
Destination phone number........ 11, 22
Direct connection to the caller......... 19
Display contrast............................... 11
E
Ecological information..................... 32
Erasing all incoming messages ......18
Erasing individual incoming messages
..................................................... 18
Erasing outgoing messages............ 15
Errors ...............................................19
Examples of outgoing messages.... 13
Exchange identification code .......... 10
F
Factory pre-set........................... 11, 34
G
Guarantee........................................31
I
Installation...................................... 3, 8
Interrupting the playback................. 18
L
Language......................................... 10
Length of incoming messages........10
M
Main station .....................................22
Malfunctions ....................................33
Message code........................... 10, 26
Message function ............................ 26
Message transfer............................. 22
O
Operating elements ........................... 5
Outgoing message with incoming
recording................................ 13, 29
Outgoing message without incoming
recording................................ 13, 29
P
Packaging carton............................... 8
Personal information........................ 21
Playback of all incoming messages 17
Playback of new incoming messages
..................................................... 17
Power failure .................................... 33
Programmable parameters.............. 10
R
Recording outgoing messages ....... 14
Recording quality............................. 10
Page 37
Index
37
Remote activation of the answering
mode............................................ 30
Remote control ................................ 27
Remote control code ................. 10, 27
Remote control functions................. 28
Remote erase ..................................28
Remote operation............................ 27
Remote pre-interrogation................. 10
Repetition......................................... 17
Ringing tones................................... 10
Room monitoring.............................28
S
Safety information.............................. 3
Scope of supply................................. 8
Search (skip).............................. 18, 28
Service ............................................. 31
T
Table of contents............................... 6
Technical data .................................35
Telephone connecting cable ............. 8
Telephone systems.......................... 22
Testing the outgoing messages......15
Time ................................................. 10
Troubleshooting............................... 33
Two-way conversation recording..... 20
V
Volume adjustment.......................... 12
Page 38
Page 39
Brief operating instructions
39
Brief operating instructions
Outgoing message recording
Press selection
button to choose
the OGM
Press OGM and
keep it pressed
Start speaking your
OGM
Release OGM Press selection
button to set the
type of OGM
Testing your outgoing messages
or
Press selection
button to choose the
OGM
Press OGM briefly Set the desired
volume
Press the selection
button to erase the
OGM
Playback of incoming messages
or
2 sec.
Press playback briefly to
start playback of new ICMs
Keep playback pressed for 2 sec.
to start playback of all ICMs
Set the desired volume
Erasing incoming messages
or
Press the selection button during playback to
erase the current ICM
Keep the selection button pressed for
2 seconds to erase all ICMs
Answering mode
Press to activate the answering mode Press to deactivate the answering mode
Dialling from the call list
Use arrow buttons to open the call
list and to search for an entry
Press the selection button next to
the desired telephone number
After the dialling process, pick up
the handset and hold your
telephone conversation
Page 40
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Page 41
Brief operating instructions
41
Page 42
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Page 43
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Page 44
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Retell, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH England
Tel: 0871 4242444
Fax: 01932 780383
E-mail: sales@retell.co.uk (UK) 03/05
WWW: www.retellrecorders.co.uk EDV 4932940
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