Win a mattress
worth £429
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Rest assured it’s the bed
your back would choose
Thank you for purchasing a Rest Assured bed.
Warranty and care instructions booklet.
RA Warranty leaflet update May 14.indd 1 04/06/2014 10:23
RA Warranty leaflet update May 14.indd 2 04/06/2014 10:23
Contents
Thanks for purchasing your new Rest Assured bed or
mattress. Please keep this booklet safe as it carries
important information on your warranty and care
instructions for your new bed or mattress.
Warranty Conditions p1
5 Year Guarantee p2
Care Instructions p3-4
Bed Assembly Instructions p5-6
Adjustable Base Instructions p7-8
Ottoman Storage Instructions p9-10
Trust Rest Assured p11
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Warranty Conditions
Under the law, the Contract of Sale exists between the
retailer/store and the consumer. Consequently, if you have
cause to complain, please contact your retailer giving proof
of purchase and outlining the nature of your complaint.
If the warranty conditions have been satisfied, the retailer
will then liaise with Rest Assured on your behalf.
• The mattress must be turned regularly,
as per the Care Instructions, thereby
minimising the settlement of the
cushioning layers.
• The exception is a ‘No Turn’ mattress,
which will usually be specified on the
mattress label. For further details about
‘No Turn’ mattresses, which requires
rotation only please see the Care
Instructions on pages 3 and 4.
• If your mattress is ‘No Turn’ you should
use the sleeping surface only (the side
with the mattress label).
• We are unable to accept returned items
that are soiled or unhygienic. Therefore,
please ensure that you use a mattress
protector/cover from the first day of use.
• The guarantee is void if a fault results from
misuse of the product. Examples of misuse
would include (but are not limited to):
- Use without bed linen.
- Subjecting the product to excessive
wear and tear e.g. jumping up and down
on the bed.
- Using a mattress on an old or unsuitable
base, or a base for which it was not designed.
- Rolling or bending the mattress.
- Overloading the drawers in the base;
overloading can cause distortion or damage
to drawers and may also cause them to jam.
Therefore, mini drawers should not be
loaded in excess of 7kg, standard drawers 15kg.
Wherever possible, replacement product
will be like for like. However, in the event
a particular material or style is no longer
available, we reserve the right to substitute
appropriately as per our current range.
1
Find us online at www.rest-assured.co.uk
RA Warranty leaflet update May 14.indd 4 04/06/2014 10:23
5 Year Guarantee
We’d like to thank you for choosing
Rest Assured and feel confident that
your back will thank you for years to
come! In the unlikely event that you
are unhappy with your purchase, you
can trust us to provide the very best
in terms of product guarantee.
Consequently, if you have purchased a
mattress or divan set (a matching base and
mattress), in the unlikely event that a problem
should arise due to either faulty material or
poor workmanship, during the first year from
the date of purchase we promise to repair
or replace (at our discretion) any part, or all
of the product that is defective, completely
free of charge. During the second year,
replacements will be free of charge but will
attract a contribution to the transport costs.
In subsequent years, a sliding scale of charges
based on usage plus transport costs comes
into effect as follows:
2 to 3 years
40% of current retail price
3 to 4 years
60% of current retail price
4 to 5 years
80% of current retail price
Any claim made under this guarantee must be
made through the retailer from whom the bed
was purchased. Please ensure you retain your
receipt as proof of purchase. Any claim must
be made no later than 5 years from the date
of purchase.
This guarantee applies to goods purchased
from an authorised retailer of Rest Assured
products within the UK and Northern Ireland
and, in all instances, applies to product only
where it has been used and maintained
in accordance with the manufacturer’s
guidelines and instructions.
Please ensure that you read and comply with
the Warranty Conditions (page 1) and Care
Instructions (pages 3 and 4).
This guarantee does not affect your statutory
rights.
Telephone: 01282 851 111
Mon - Thurs: 8:30am - 5:00pm
Fri: 8:30am - 4:30pm
enquiries@rest-assured.co.uk
Call our customer care line on 01282 851 111
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2
Care Instructions
Getting used to your bed
Chances are that the springs and upholstery in
your old bed were not what they used to be, so
your new bed may seem a little strange at first.
Please allow time for your body to adjust to your
new bed and for the fillings to settle.
Filling settlement is normal
Due to modern day fillings being more
sumptuous than their predecessors, settlement
within your mattress should be expected and is
perfectly normal.
The main causes for settlement are attributed to:
• Extra pressure in areas where body weight
is most pronounced.
• Body heat and moisture, which can escalate
settlement and slow down the recovery
process of the fillings.
Ensuring that your mattress is cared for properly
may help to reduce settlement:
• Only use your mattress with a base for which
it has been designed.
• Turn your mattress regularly (unless your
mattress is ‘No Turn’ – this will be stated on
the mattress label).
• Rotate your mattress top-to-tail so that
settlement from body pressures are
evenly distributed.
• Air your mattress daily by pulling bed
covers back.
It is important to remember that, as with any
soft furnishing product, it is unreasonable to
expect your mattress not to show settlement
after several months of use. Whilst fillings may
settle over time, the support system within your
mattress will ensure that you receive many years
of comfort from your mattress.
Let your mattress breathe
After its removal from the packaging, please
leave your bed uncovered for a few hours to
allow any condensation to escape. To avoid
risk of suffocation, please ensure that the
polythene bag is well out of reach of small
children.
Protect your mattress
We recommend that you use a mattress
cover, which will protect it from coming into
contact with body moisture or other liquids.
Do not use detergents
or chemical cleaners
Using detergents or chemical cleaners on
your mattress may damage the fabric and
stitching.
3
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Turn and rotate your
mattress regularly
Unless you have bought a single sided ‘No
Turn’ mattress, which will be indicated on the
mattress label, it is important that you turn
your mattress over and rotate it from topto-tail once a week for the first two or three
months and then monthly thereafter.
This will prolong the lifespan of your mattress
and ensure even settlement of the fillings.
‘No Turn’ mattresses should be rotated from
top-to-tail periodically to ensure even wear.
When turning or rotating your mattress
please do not allow it to impact with or fall
against the bed as this may damage the
springs. We recommend having assistance
when moving a mattress.
Do not bend or
roll your mattress
Bending or rolling your mattress will damage
it and invalidate the guarantee.
Rolled mattress foam recovery
If you have purchased a rolled up mattress,
please ensure that you unroll and place it on
a bed in a warm room for 24 hours before
use. After this time the mattress will fully
regain its normal shape. Please note that
recovery time will be faster when placed in
a warm environment. The mattress cover
should not be removed and is not suitable for
machine washing.
Foam discolouration
Over a period of time, you will notice a
yellowing of the foam. This is perfectly
normal and is due to the properties within
the foam, and will not affect either the quality
or performance of your mattress.
Do not overload
or overfill drawers
If your bed has drawers, they have been
designed to take lightweight items only.
Excessive weight can cause distortion or
damage to the drawers. Overfilling them may
cause them to jam. Maximum weight:
Mini drawers - 7kg. Standard drawers - 15kg.
Upholstery
Micro Suede - A fabulously sensual fabric,
Micro Suede is soft and durable, making it an
extremely popular choice. The fabric is water
repellent and dirt resistant. However, should
you need to remove any heavier stains, please
use a neutral detergent, taking care not to
over rub. Rinse with clean, lukewarm water.
Woven Fabrics - Our luxurious woven fabrics
have a soft, rich texture. These fabrics should
be specialist cleaned only.
Faux Leather - Faux leather has all the look
of real leather, but is easy to care for. If you
need to clean your faux leather headboard,
simply wipe it with a clean, damp cloth.
Softening foam
If this is your first foam mattress, it may take
a few days to get used to the feel as it is very
different to a traditional spring mattress.
Please be aware that slight softening of the
foam may occur during the first few weeks
but this should not be a cause for concern.
Call our customer care line on 01282 851 111
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4
Bases with Castors or Legs
Assembly Instructions
minimum of two people assemble and install this product.
1. Unwrapping:
Carefully remove any cardboard protectors and
all packaging staples with pliers to avoid injury. To
avoid risk of suffocation, keep all polythene away
from children. Please recycle your packaging.
2. Fittings:
Remove the fittings from the bags that are
attached to the divan base.
3. Attaching the castors or legs:
Castors: Push into the corner
sockets and gently tap with a
wooden mallet until it is fully
‘home’. Do not use a metal
hammer or object as this
may damage the castors
or divan base.
Legs: To affix legs, screw
bolts into the marked
threaded holes.
4. Connecting the bases:
The 2 base halves can be connected in one of two ways.
Black Unit Connectors: Position the two divan
halves where they are to be used and bring
them together ensuring that the black unit
connectors are facing each other. Stand to
one side of the bed, lift the right hand base
approx 100mm, while holding the left hand
base in position. Then, squeeze the divan halves
together and lower the right hand base ensuring
the connectors locate. Repeat on the other side.
U Clips: Stand the divan halves on their side
and attach the u clips as indicated on the
diagram below.
You will need:
A wooden mallet, pliers and scissors.
To avoid the risk of injury, it is recommended that a
5. Attaching a headboard:
First of all decide which end of the bed is to
be used for a headboard, then use scissors to
carefully pierce the fabric where the hole can be
felt underneath the stickers.
For strutted headboards - Place the headboard
bolt into the hole and fasten into place. Lower
the headboard into position before fully
tightening the bolt.
For full height headboards - Using scissors,
carefully pierce the fabric where the stickers
mark the hole in the headboard. Line up the
headboard hole with the divan hole and thread
the headboard bolt through them both and
tighten into position.
6. Storage:
To release the drawers, please cut the temporary
restraining straps and trim off any excess. Pulling
the straps off may tear the fabric.
Do not overload the drawers.
Maximum weight is: Mini drawers – 7kg,
Standard drawers – 15kg.
(Double Bed only)
Join the divans with 2 clips.
5
Find us online at www.rest-assured.co.uk
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Bases with Feet
Assembly Instructions
A large Phillips or slotted screwdriver, a pozidrive, pliers and scissors.
To avoid the risk of injury, it is recommended that a minimum of two
1. Unwrapping:
Carefully remove any cardboard protectors and
all packaging staples with pliers to avoid injury. To
avoid risk of suffocation, keep all polythene away
from children. Please recycle your packaging.
2. Fittings:
Remove the fittings from the bags that are
attached to the divan base.
3. Attaching the feet:
Round Feet: To affix, screw the feet into the
marked threaded holes on the base.
Square Feet: To affix, screw the large gold screw
into hole 1 as indicated on the diagram. Then
screw the silver screw into hole 2, as indicated on
the diagram. Make sure both screws have been
fasten securely. Repeat on all 4 corners.
You will need:
people assemble and install this product.
4. Connecting the bases:
Stand the divan halves on their side
and attach the u clips as indicated on the
diagram below.
(Double Bed only)
Join the divans with 2 clips.
5. For headboard assembly
instructions:
Please see page 5.
6. Storage:
To release the drawers, please cut the temporary
restraining straps and trim off any excess. Pulling
the straps off may tear the fabric.
Hole 1 Hole 2
Do not overload the drawers.
Maximum weight is: Mini drawers – 7kg,
Standard drawers – 15kg.
Call our customer care line on 01282 851 111
RA Warranty leaflet update May 14.indd 9 04/06/2014 10:23
6
Adjustable Bases
Assembly Instructions
To avoid the risk of injury, it is recommended that a
minimum of two people assemble and install this product.
1. Unwrapping:
Carefully remove any cardboard protectors and
all packaging staples with pliers to avoid injury.
Remove red retaining straps from either end of
struts with scissors. To avoid risk of suffocation,
keep all polythene away from children. Please
recycle your packaging.
2. Fittings:
Remove the fittings from the bags that are
attached to the underside of the divan base.
3. Attaching the castors or legs:
Castors: Push into the
corner sockets and gently
tap with a wooden mallet
until it is fully ‘home’. Do
not use a metal hammer or
object as this may damage
the castors or divan base.
Legs: To affix legs, screw
bolts into the marked
threaded holes.
You will need:
A wooden mallet, pliers and scissors.
U-clip
(King size / Super King Beds only)
Join the divans with 2 clips.
5. Mattress
and plug:
Position the bed
where it is to be
used. Fix the
mattress guard at
the foot end of the
bed (see Fitting the
Mattress Guard) and
plug into the mains.
4. Connecting the bases:
Place bases side by side, correctly align and
attach headboard. Leave one base free from
mattress until bases connected fully.
Fully raise empty adjustable platform at both
head and foot end. Switch off power supply and
ensure trailing wires and handset do not pose a
tripping hazard.
Kneel next to base at head-end of bed and
carefully lean into the recess to position first
U-clip. Slot clip upwards from beneath the
central rails and connect the divan halves. It is
recommended that the divans be connected
by two people, one of whom should ensure the
safety of the person connecting the halves.
Repeat the connection process at the foot-end
of the base with the second U-clip. Due to limited
extension of the foot-end of the base, it is advised
that only the arm be placed inside the base – do
not lean inside the raised foot-end of the bed.
7
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RA Warranty leaflet update May 14.indd 10 04/06/2014 10:23
6. Attaching a headboard:
First of all decide which end of the bed is to
be used for a headboard, then use scissors to
carefully pierce the fabric where the hole can be
felt underneath the stickers.
For strutted headboards: Place the headboard
bolt into the hole and fasten into place. Lower the
headboard into position before fully tightening
the bolt. For full height headboards: Using
scissors, carefully pierce the fabric where the
stickers mark the hole in the headboard. Line
up the headboard hole with the divan hole and
thread the headboard bolt through them both
and tighten into position.
Use the provided spacers with the headboard
bolt if required, to give the mattress clearance
when being adjusted.
Fitting the Mattress Guard
Step 1:
Fix the guard to the
first wooden slat by
angling it at 45º and
hooking it over the
slat.
Step 3:
Once the lower edge
of the guard has
gone around the slat
it must be pulled to
enclose the slat fully
by moving toward the
outer edge of the bed.
If fitting the optional upholstered footboard it is not necessary, nor advisable to use this mattress guard.
Step 2:
Rotate the guard
forward until the
bottom edge of the
guard hooks round the
first slat.
Step 4:
Once in place the
mattress can be
placed on the bed
where the guard
provides a safe
enclosure, preventing
the mattress from
slipping off.
Safety Instructions
• The adjustable mechanism is controlled
by a ‘Hold-to-Run’ control for your safety.
However, please be aware that the
mechanism will continue to move as long as
the directional button is depressed and care
should be taken to avoid entrapment of the
electrical wire, bedding or hands/fingers
when adjusting the base.
• Please ensure children and pets are at a safe
distance when the mechanism is in motion to
avoid injury.
• When getting on/off the bed please ensure
the leg end of the bed is in a flat/lowered
position. It is not necessary to lower the
upper/back section of the bed prior to getting
on/off the bed.
• Please do not operate the adjustable
mechanism without the mattress guard in
position on the foot end of the bed. The
mattress may not conform to the shape of
the base when the mattress is unoccupied
and may slip off the foot end of the base if
not secured in position with the guard.
Call our customer care line on 01282 851 111
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8
Operating the Hand Control
1
Press to lift head end
2
Press to lift head
and feet together
3
Press to lift foot end
4
Press to lower head end
5
Press to lower head
and feet together
6
Press to lower foot end
A clip on the reverse of
the hand control allows it
to be fitted to the side of
the divan.
Ottoman storage
Important usage instructions
The Ottoman provides the ultimate storage solution helping
you maximise your bedroom space. To get the best out of
your new bed please follow these instructions at all times.
Cutting the Ottoman strap will cause the
Ottoman to open immediately. Please ensure
you follow the instructions below.
Unwrapping the Ottoman base:
1. Remove all the polythene and corner card
packaging.
2. Remove any proud packaging staples.
3. Stand the divan vertically on the short side.
4. Before cutting the strap, please note that the
lid will open automatically. Allow sufficient
space for the lid to open.
5. Cut the strapping.
6. Remove castor pack from inside the Ottoman
ensuring all packaging staples are removed &
insert the castors.
7. Attach both bases together.
8. Place your mattress on top of the bed.
• Never operate the recliner mechanism without
a mattress on the divan base.
• Never allow children or pets to play on or
inside the Ottoman divan base.
• Stand clear when opening or closing the
Ottoman divan base.
• Ensure bed linen does not get caught within
the recliner mechanisms.
• Close the Ottoman divan base by pushing
down with both hands centrally on the
mattress.
• Do not operate the mechanism while the bed
is being used.
• Maximum loading weight is 40kg evenly
distributed.
Stand clear when opening
or closing the base.
9
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RA Warranty leaflet update May 14.indd 12 04/06/2014 10:23
Ottoman
Assembly Instructions
A large Phillips or slotted screwdriver.
To avoid the risk of injury, it is recommended that a
minimum of two people assemble and install this product.
You will need:
These assembly instructions apply to the Ottoman divan
base only. Please disregard the plastic clip in the standard
Divan half fittings pack. Please use the metal clips to join
the Divan and Ottoman halves together.
Step 1:
Position the two divan halves on the floor
together.
Step 2:
Ensure the metal clips are positioned in the
recess of the black undercover.
Step 3:
Use screws provided to fix the clip to the divan.
Call our customer care line on 01282 851 111
RA Warranty leaflet update May 14.indd 13 04/06/2014 10:23
10
Trust Rest Assured
At Rest Assured, we know a thing or two about making
luxuriously comfortable beds. With over 115 years of
experience, we know that traditional pocket springs are
unrivalled for comfort, support and luxury. Our bed-making
experts use tried and tested techniques to combine pocket
springs with premium fillings, to bring you the ultimate
indulgence for your back.
All our beds and mattresses are specifically
designed to allow for easy movement and
optimum back support. This careful balance
provides the right environment for the fluids
in your spine to repair from aches and pains
whilst you receive personalised support
for every inch of your body thanks to our
pocket springs.
Rest assured that all of our beds and
mattresses are rigorously tested for comfort
and durability; in our BSI approved testing lab,
by bed experts and by people like you. Our
customer reviews are testament to the quality
of all our products, with almost all our beds
receiving at least 4 stars out of 5.
All our beds and mattresses are made in the
UK and come with a 5 year guarantee. At Rest
Assured, we work hard to reduce our impact
on the environment and are proud members
of the Forest Stewardship Council®.
We don’t think you should have to pay
the earth for beautiful, quality, luxurious
beds, which is why Rest Assured offer
unprecedented luxury at affordable prices.
11
RA Warranty leaflet update May 14.indd 14 04/06/2014 10:23
Find us online at www.rest-assured.co.uk
Rest assured our beds have been tried and tested
Telephone: 01282 851 111
Mon - Thurs: 8:30am - 5:00pm
Fri: 8:30am - 4:30pm
enquiries@rest-assured.co.uk
www.rest-assured.co.uk
Call our customer care line on 01282 851 111
RA Warranty leaflet update May 14.indd 15 04/06/2014 10:23
12
Win a mattress
worth £429
To be in with a chance of winning, simply
complete a product review on our website.
1. Visit www.rest-assured.co.uk and click on reviews, or scan the code
below with your smart phone
2. Search for your product and click [write a review of this product]
3. Submit review to be automatically entered into the draw
4. Double your chances by entering a review on your retailer’s website
and sending a link to enquiries@rest-assured.co.uk
For terms and conditions visit
www.rest-assured.co.uk/terms-and-conditions
SCAN CODE TO
ENTER REVIEW
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June 2014
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