USER GUIDE
BEHIND-THE-EAR (BTE) MODELS:
STANDARD TUBE
THIN TUBE
2 3
Introduction
Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound technology and
design, combined with the customized set-up selected by
your hearing care professional, will make hearing a more
enjoyable experience. Hearing instruments will enable
you to hear sounds that you may not have heard in years
because of your hearing loss. Practice and a positive attitude are important in learning to use hearing instruments.
Your ReSound instruments have been adjusted according to your individual hearing loss and needs. Some people
adjust quickly to wearing hearing instruments in their ears and
hearing new sounds; other people may need more time.
Please read this manual carefully in order to wholly benefit
from the use of your hearing instruments. With proper care,
maintenance, and usage, your hearing instruments will aid
you in better communication for many years. Ask your hearing care professional if you have any questions.
ReSou nd is a registred trade mark of G N ReSound A/S
Notice:
1. A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from organic conditions.
2. Consistent use of the aid is recommended. In most cases,
infrequent use does not permit you to attain full benefit
from it.
3. The use of a hearing aid is only part of hearing rehabilitation
and may need to be supplemented by auditory training and
instructions in lip-reading.
Important Notice for Prospective Hearing Aid Users
Good health practice requires that a person with a hearing
loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before
purchasing a hearing aid. Licensed physicians who specialize
in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of
the medical evaluation is to assure that all medically treatable
conditions that may affect hearing are identified and treated
before the hearing aid is purchased.Following the medical
evaluation, the physician will give you a written statement that
states that your hearing loss has been medically evaluated
and that you may be considered a candidate for a hearing
aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a
hearing aid evaluation to assess your ability to hear with and
without a hearing aid. The hearing aid evaluation will enable
the audiologist or dispenser to select and fit a hearing aid
to your individual needs.If you have reservations about your
ability to adapt to amplification, you should inquire about the
availability of a trial-rental or purchase-option program. Many
hearing aid dispensers now offer programs that permit you
to wear a hearing aid for a period of time for a nominal fee
after which you may decide if you want to purchase the hear-
Intended use
Generic air-conduction hearing instruments are wearable
sound-amplifying devices intended to compensate for impaired hearing. The fundamental operating principle of hearing instruments is to receive, amplify, and transfer sound to
the ear drum of a hearing impaired person.
4 5
Hearing instrument model:
Tube type: Dome size:
Left serial number:
Right serial number:
Model VE60 VE70 VE80
Battery size 312 13 13
ing aid.Federal law restricts the sale of hearing aids to those
individuals who have obtained a medical evaluation from a
licensed physician. Federal law permits a fully informed adult
to sign a waiver statement declining the medical evaluation for
religious or personal beliefs that preclude consultation with a
physician. The exercise of such a waiver is not in your best
health interest and its use is strongly discouraged.
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a
child with a hearing loss should be directed to an audiologist
for evaluation and rehabilitation because hearing loss may
cause problems in language development and the educational and social growth of a child. An audiologist is qualified
by training and experience to assist in the evaluation and rehabilitation of a child with hearing loss.
6 7
CONTENTS
Introduction .................................... 2
Description of the hearing instruments ................ 8
Getting started ..................................10
On/Off function .................................10
SmartStart .....................................10
Inserting/Replacing the battery ......................10
Low battery indicator .............................11
Inserting/removing hearing instruments ................11
Operation of the hearing instrument ..................13
Volume control (optional)...........................13
Program button (optional) . . . . . . . . . . . . . . . . . . . . . . . . . .13
Telephone use ..................................14
Telecoil (optional) ................................14
PhoneNow.....................................15
Tele-loop systems ...............................16
Direct audio input (optional).........................17
Connecting/Disconnecting audio boots ...............17
Care and maintenance ............................18
Daily maintenance ...............................18
Cleaning earmolds ...............................19
Cleaning thin tubes and domes .................... 20
Cleaning receiver tubing and domes................. 20
How to apply domes ............................ 20
General precautions..............................21
General warnings............................... 22
Battery warning Information ........................23
Troubleshooting guide ............................24
Technical Data ..................................26
Warranty and repairs .............................27
SYMBOLS
WARNING points out a situation that could lead to
serious injuries,
CAUTION indicates a situation that could lead to minor and
moderate injuries.
Advice and tips on how to handle your hearing instrument better.
6
1
5
4
3
2
10
7
8/9
11
12
13
4
8 9
Description of the
BTE hearing instruments
VE360-DI
VE370-DVI, VE270-DVI
VE380-DVI, VE280-DVI
1. Program button
2. Battery compartment & On/Off switch
3. Sound outlet
4. Front microphone inlet
5. Back microphone inlet
6. Volume control (optional)
7. Direct audio input
8. Left/Right indicator (Left=Blue/Right=Red)
9. Battery door lock
10. Model
11. Product name
12. Serial number
13. Battery door
10 11
Getting started
On/Off function
1. When the battery door is closed, the hearing instrument
turns on, and the default program will be activ ated.
2. To turn off the hearing instrument, open the battery door.
Many individuals can use their
fingernail to pull it open.
Tip: Whenever the hearing
instruments are not in use,
remember to turn them
off to avoid unnecessary battery
consumption.
SmartStart
Hearing instruments can be turned on once you have placed
them on your ears. If you prefer to turn them on just prior to
placing them on your ear, your hearing care professional can
activate a function called SmartStart. This function will delay the
time in which the hearing instruments turn on by ten seconds
after the battery compartment is closed. This reduces the risk
that the hearing instruments will whistle while you put them on..
With SmartStart, a beep will be heard for each second of the
delay period.
Inserting/Replacing the battery
3. Open the battery door completely
by using your fingernail.
4. Remove the used battery if present.
Insert the new battery with the positive side in the correct position. The
battery door has a ‘+’ indicator to help
determine the correct insertion.
5. Always use new Zinc-Air batteries that have a minimum
remaining shelf-life of 1 year.
6. Gently close the battery door.
Tip: When the hearing instruments are not in use for an
extended period of time, removing the batteries may help
prevent corrosion of the battery compartment, and ensure that battery life is not shortened.
Low battery indicator
Your hearing care professional can set your hearing instrument to give an acoustical indication when the battery is
reaching its end of life . The hearing instrument will reduce
amplification and emit a melody if battery power gets too low.
This signal will recur every five minutes until the hearing instrument automatically switches off. It is recommended that you
keep spare batteries on hand.
Inserting/Removing hearing instruments
Insertion (custom earmolds)
1. Hold the earmold between your thumb and index finger
and position its sound outlet in your ear canal.
2. Slide the earmold all the way into your ear with a
gentle, twisting movement.
3. Turn the top part of the earmold gently backwards and
forwards so that it tucks behind the fold of skin above
your ear canal.
4. Move the earmold up and down and gently press to
ensure it is positioned correctly in the ear. Opening and
closing your mouth can ease insertion.
5. Make sure the hearing instrument is seated behind the
ear.
By experimenting, an easier method may be discovered.
With proper insertion, hearing instruments should fit snugly but comfortably. If hearing instruments cause irritation
of the ears, contact your hearing care professional. Never
attempt to modify the shape of the hearing instrument, earmolds, or tubing yourself.
Tip: It may be helpful to pull your ear up and outward
with your opposite hand during insertion.
Operation of the hearing instrument
Volume control (in 70 and 80 models)
The volume wheel has numbers on it from 1 to 4, with 4
being the maximum volume
setting. During the fitting of the
hear ing instrument, your hearing care practitioner will select
an optimal volume setting for
you. Please note the setting of
that particular level. To increase
the volume with the instrument fit to your ear, turn the volume
control wheel up. To reduce the volume, turn the wheel down.
Please note that your instrument has been fit by your hearing
care professional and that your hearing loss requires a certain
amount of amplification. This will also affect how much you are
able to increase the volume on your instrument. If you want to
keep the default volume setting, the volume control has to be
set at 2,5 (between 2 and 3) before rebooting the device. If you
prefer not to use the volume wheel your hearing care practitioner
can disable the volume control.
Program button
Depending on your experience
level with hearing instruments,
individual hearing needs, and
the type of listening environments you experience, your
hearing care professional may
activate additional programs. If
additional programs have been
activated, the following list explains how they work.
1. You can switch between programs by pushing the program button once.
2. You will then hear one or more beeps. The number of
beeps indicates which program you have selected (one
beep = program one, two beeps = program two, etc.).
3. When the hearing instruments are turned off and then
back on, the hearing instrument always returns to the
default setting (program one).
12 13
Removal (custom earmolds)
1. Hold a portion of your earmold towards the back of the
ear.
2. Pull the earmold outward and simultaneously rotate the
earmold forward.
3. Consult your hearing care professional if you have
difficult ies removing the hearing instrument.
4.
Removal (domes/custom earmolds)
5. Hold the thin tube with your
thumb and forefinger and pull
the tube outward.
6. For thin tube custom earmolds,
grasp the removal string and
pull the earmold outward.
7. Consult your hearing care professional if you have difficulties
removing the hearing instrument.
Insertion (domes/custom earmolds)
1. Hold the thin tube where it bends, and gently push the
dome into the ear canal. Push the dome far enough into
the ear canal so that the thin tube lies flush with the head.
2. It is important that the tube and the dome fit correctly into
yo ur e ar.
3. When the dome is placed correctly, you should not be
able to see the thin tube sticking out when facing a mirror.
Note: You should never attempt to bend or modify the shape
of the thin tube.
14 15
Program Description of when to use
1
2
3
4
Telephone use
Finding the optimal position for holding a telephone may require practice for some individuals, and one or more of the
following suggestions may be helpful.
1. Hold the telephone as you would
normally.
2. Hold the telephone towards the top
of the ear (closer to where the microphones are).
3. If whistling occurs, it may take a few
seconds of holding the telephone in
the same position before the hearing
instrument adapts.
4. Any whistling may also be decreased by holding the
telephone slightly away from the ear.
5. Depending on your individual needs, your hearing care
professional may activate a program specifically for telephone use.
Telecoil (optional)
If needed, a telecoil can be activated by your hearing care
professional and accessed through one of the additional
programs. A telecoil picks up a telephone’s magnetic signal
and converts it to sound. When using a telecoil program, the
receiver of the telephone may need to be held closer to the
hearing instrument. The handset of the telephone may need
to be moved to slightly different positions in order to find the
best reception.
PhoneNow
The PhoneNow function, available on some hearing instrument models, allows your hearing instrument to automatically
switch to you telephone program when a telephone receiver
is raised to the ear. When the telephone receiver is removed
from the ear, the hearing instrument automatically returns to
the previous listening program.
Placement of PhoneNow magnets
While some telephone receivers produce a magnetic field strong enough
to activate the Phone Now function,
other telephone receivers require an
additional magnet to be placed on the
tele phone receiver. In order to place
the PhoneNow magnet properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when
making a telephone call.
3. Place the magnet just below the telephone receiver. If
necessary, move the magnet to another position to improve ease of use and comfort while speaking.
Tip: Use only recommended cleaning agent to clean the telephone prior to placing the magnet on the phone in order to
obtain best possible adherence.
PhoneNow usage
Telephones can be used in a normal manner. A beep signal will indicate that the PhoneNow feature has automatically
switched the hearing instrument to your telephone program.
Initially, you may need to move the telephone receiver slightly
to find the best position for reliable PhoneNow activation and
good hearing on the telephone.
1
3
2
4
5
16 17
PhoneNow warnings
1. Keep magnets out of reach of pets, children and
mentally challenged persons. If a magnet is swallowed,
please seek advice from a medical practitioner.
2. The magnet used to supplement the magnetic field of a
telephone receiver may affect some medical devices or
electronic systems. The manufacturer of any magnetically
sensitive devices (e.g. pacemakers) should advise you
regarding appropriate safety precautions when using your
hearing instrument and magnet in close proximity to the
medical device or electronic system in question.
If the manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone equipped with
the magnet 30 cm (12”) away from magnetically sensitive
devices (e.g. pacemakers).
Tele-loop systems
Many places, such as theatres, houses of worship, and
schools are equipped with tele-loop systems. When using a
telecoil program with tele-loop systems, sound is picked up
directly and may improve speech understanding. If there is no
sound from the hearing instruments in a tele-loop system and
with a telecoil program activated, the tele-loop system may
not be turned on or is not operating correctly. If a facility is not
equipped with a tele-loop system, sitting as close as possible
to the front may be helpful.
PhoneNow Precautions
1. High distortion during dialing or phoning may mean
that the magnet is not in the optimal position relative to
the telephone receiver. To avoid the issue, please move
the magnet to another place on the telephone receiver.
2. Only use magnets supplied by GN ReSound
Direct audio input (optional)
Use of direct audio input (DAI), which enables a direct connection of the hearing instruments to items such as television, radio,
and remote microphones, may increase speech understanding for some individuals. The sound source is connected to the
hearing instruments by a cable or a wireless FM system to the
audio boot. This accessory connects to the bottom of the hearing instruments, and once properly clicked into place, the hearing instruments switch to DAI automatically.
Connecting/Disconnecting audio boots
Connecting audio boots
1. Align the tip of the audio boot with
the groove just above the battery
compartment and below the model
number.
2. Once in place, move the boot in the
direction of the battery compartment.
3. Gently click the audio boot onto the hearing instrument.
Disconnecting audio boots
1. Press and hold the button on the front side of the audio
booth.
2. Gently remove the audio boot from the hearing instrument.
18 19
Care and maintenance
Your hearing instrument is protected by a layer of protective,
hydrophobic nanocoat material.
Please follow the following instructions to prolong the durability of your hearing instruments:
1. Keep your hearing instrument clean and dry. Wipe the
case with a soft cloth or tissue after use to remove
grease or moisture. Do not use water or solvents, as
these can damage the hearing instrument(s).
2. Never immerse hearing instruments in water or other
liquids, as liquids may cause permanent damage to the
hearing instruments.
3. Avoid rough handling of hearing instruments or dropping
them on hard surfaces or floors.
4. Do not leave hearing instruments in or near direct heat or
sunlight, such as in a hot, parked car, as excessive heat
can cause damage or deform the casing.
5. Do not wear your instrument while showering, swimming,
in heavy rain or in a moist atmosphere such as a steam
bath or sauna.
6. If your instrument does get wet, or if it has been exposed to high humidity or perspiration, it should be left
to dry out overnight with the battery out and the battery
compartment open. It is also a good idea to put the
instrument and battery in a sealed container together
with a drying agent (desiccator) overnight. Do not use the
instrument until it is completely dry. Consult your hearing
care professional as to which drying agent to use.
7. Remove your hearing instrument when applying such
things as cosmetics, perfume, aftershave, hair spray, and
suntan lotion. These might get into the instrument and
cause damage.
Daily maintenance
It is important to keep your hearing
instrument clean and dry. On a
daily basis, clean the hearing instruments using a soft cloth or tissue.
In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended. Some drying
kits are electric, and in addition to thoroughly drying out hearing instruments, they help sanitize.
Cleaning earmolds
1. Remove the earmold
and attached tubing
from the hearing
instruments prior to
cleaning.
2. Clean the earmold using
a mild soap, and rinse with
lukewarm water.
3. After cleaning, dry earmolds thoroughly and remove any
residual water and debris from the tubing utilising an air
bulb and wire loop.
Note: Earmold tubing may become stiff, brittle, or discoloured
over time. Contact your hearing care professional regarding
tube changes.
1 2
20 21
Cleaning thin tubes and domes
1. Remove thin tubes from hearing instruments before cleaning by unscrewing
them counter clockwise.
2. Wipe down thin tubes and domes with a
damp cloth.
3. In order to clear the thin tube of moisture
and debris, push the black cleaning rod
through the thin tube, beginning
at the end opposite the dome.
Note: Thin tube and dome systems
should be changed every three
months or sooner, should the components become stiff or brittle.
Cleaning receiver tubing and domes
Wipe receiver tubes down with a damp cloth. Do not try to
remove.
How to apply domes
It is recommended that your hearing care professional change
domes, as incorrect dome replacement could result in injury.
Standard domes
1. Push the new dome over the flanges on the thin tube.
2. Make sure that the new dome is properlyly and
securely mounted.
Tulip domes
Tulip domes are mounted in a similar manner to standard
domes, but a few extra steps are required. Tulip domes consist of two “petals”. It is important to note that the largest petal
is the outermost petal. To ensure this:
Temperature test, transport and storage information
GN ReSound Hearing Instruments are subjected to various
tests in temperature and damp heating cycling between
-25C (-13F) and +70C (+158F) according to internal and industry standards. During transport or storage, the temperature should not exceed the limit values of -20C (-4F) to +60C
(+140F) and relative humidity of 90% RH, non-condensing (for
limited time). The air pressure between 500 and 1100 hPa is
appropriate.
General precautions
1. Do not leave hearing instruments in the sun, near an open
fire, or in a hot, parked car.
2. Do not wear hearing instruments while showering,
swimming, in heavy rain, or in a moist atmosphere such
as a steam bath or sauna.
3. Should the hearing instrument become moist, remove
the battery and place the hearing instrument in a
closed container with a drying agent. Your hearing care
professional can provide options for drying containers or
kits.
4. Remove the hearing instruments when applying items
such as cosmetics, perfume, after-shave, hair spray, and
suntan lotion.
5. Use only original ReSound consumables e.g. tubes and
domes.
6. Only connect ReSound hearing instruments to ReSound
accessories intended and qualified to be used with
ReSound hearing instruments.
7. Never attempt to modify the shape of the hearing
instrument, ear-molds, or tubing yourself.
1. Push the largest petal away from the thin tube using a
finger. This bends the petal forward.
2. Then push the largest “petal” back, and it will be placed
on top of the smaller petal.
22 23
General warnings
1. Consult a hearing care professional if you discover a foreign object in your ear canal, if you experience skin irritation, or if excessive ear wax accumulates with the use of
the hearing instrument.
2. Different types of radiation, from e.g. NMR, MRI, or CT
scanners, may damage hearing instruments. It is recommended not to wear hearing instruments during these or
other similar procedures. Other types of radiation, such as
burglar alarms, room surveillance systems, radio equipment, mobile telephones, contain less energy and will not
damage hearing instruments. However, they have the potential to momentarily affect the sound quality or temporarily create strange sounds from hearing instruments.
3. Do not wear hearing instruments in mines, oil fields, or
other explosive areas unless those areas are certified for
hearing instrument use.
4. Do not allow others to use your hearing instruments. This
may cause damage to the hearing instruments or to the
hearing of the other individual.
5. Instrument usage by children or mentally challenged persons should be supervised at all times to ensure their safety. The hearing instrument contains small parts that could
be swallowed by children. Please be mindful not to leave
children unsupervised with this hearing instrument.
6. Hearing instruments should be used only as prescribed by
your hearing care professional. Incorrect use may result in
hearing loss.
7. Warning to hearing care professionals: Special care should
be exercised in selecting and fitting hearing instruments
with maximum sound pressure level that exceeds 132dB
SPL with an IEC 60711:1981 occluded ear simulator. There
may be a risk of impairment of the remaining hearing.
8. External devices connected to the electrical input must be
safe according to the requirements of IEC 60601-1-1, IEC
60065, or IEC 60950-1, as appropriate.
Battery warning information
1. Do not put batteries in your mouth, as they can be harmful
if swallowed. If swallowed, seek medical help immediately.
2. Keep batteries away from children and mentally challenged persons.
3. Remove the batteries to prevent leakage when the hearing
instruments are not in use for an extended period of time.
4. Do not attempt to recharge batteries (Zinc Air) which are
not specifically designated as rechargeable because they
may leak or explode.
5. Do not attempt to dispose of batteries by burning them.
6. Used batteries are harmful to the environment. Please dispose of them according to local regulations or return them
to your hearing care practitioner.
Warning to Hearing Aid Dispensers:
A hearing aid dispenser should advise a prospective hearing
aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid, if
the hearing aid dispenser determines through inquiry, actual
observation, or review of any other available information concerning the prospective user, that the prospective user has
any of the following conditions:
(i) Visible congenital or traumatic deformity of the ear.(ii) History of active drainage from the ear within the previous 90 days.
(iii) History of sudden or rapidly progressive hearing loss
within the previous 90 days.(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset within
the previous 90 days.(vi) Audiometric air-bone gap equal to
or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and
2,000 Hz.(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.(viii) Pain or discomfort
in the ear.
24 25
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
No sound • Not turned on
• Dead battery
• Battery door will not close
• Blocked earmold or tube
POSSIBLE REMEDY
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean earmold or tube
Not loud • Incorrect earmold placement
enough • Blocked earmold or dome
• Blocked sound outlet filter
• Change in hearing sensitivity
• Excessive ear wax
• Volume set too low
• Reinsert earmold
• Clean earmold, replace dome, replace filter
• Change filter or consult your hearing care professional
• Consult your hearing care professional
• Consult your physician
• Increase the volume control if available or consult your
hearing care professional
Excessive
whistling / feedback
• Incorrect earmold placement
• Incorrect dome placement
• Excessive ear wax
• Feedback control may need adjustment
• Earmold tubing worn or damaged
• Thin tube connection loose
• Hearing instrument settings not optimal
• Re-insert earmold carefully
• Re-insert dome
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
• Change thin tube or consult your hearing care professional
• Consult your hearing care professional
If there are any other problems not mentioned in this guide,
please contact your hearing care professional.
Sound • Weak battery
distorted / • Improper earmold or dome fit
not clear • Hearing instrument damaged
• Hearing instrument settings not optimal
• Replace battery
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
26 27
TECHNICAL DATA
Hearing Instrument Maximum output
Model
(2ccCoupler / IEC
60118-7)
Standard tube
VE360-DI 123 dB SPL
VE370-DVI, VE270-DVI 128 dB SPL
VE380-DVI, VE280-DVI 136 dB SPL
Thin tube
VE360-DI 125 dB SPL
VE370-DVI, VE270-DVI 126 dB SPL
Warranty and repairs
ReSound provides a warranty on hearing instruments in the
event of defects in workmanship or materials, as described
in applicable warranty documentation. In its service policy,
ReSound pledges to secure functionality at least equivalent to
the original hearing instrument. As a signatory to the United
Nations Global Compact initiative, ReSound is committed
to doing this in line with environment-friendly best practices.
Hearing instruments therefore, at ReSound discretion, may be
replaced by new products or products manufactured from new
or serviceable used parts, or repaired using new or refurbished
replacement parts. The warranty period of hearing instruments
is designated on your warranty card, which is provided by your
hearing care professional.
For hearing instruments that require service, please contact
your hearing care professional for assistance. ReSound
hearing instruments that malfunction must be repaired by a
ReSound qualified technician. Do not attempt to open the
case of hearing instruments, as this will invalidate the warranty.
ReSound North America
8001 Bloomington Freeway
Bloomington, MN 55420
phone: 1-888-735-4327
ReSound Canada
303 Supertest Road
Toronto, Ontario M3J 2M4
phone: 1-888-737-6863
gnresound.com
consumerhelp@gnresound.com
Assembled in China of imported components. Final
pack-out and inspection conducted in the U.S.
400 0370 11- US -11.12 Re v. A
Loading...