ReSound Unite TV User Manual

USER GUIDE

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Welcome

Congratulations on your purchase of a ReSound Unite TV.
ReSound Unite TV will provide you with high quality streamed

audio from your TV, HiFi stereo, personal computer or similar
device directly to your hearing instruments.

Please read this manual carefully to fully benefit from the
ReSound Unite TV. Ask your hearing care professional if you
have any questions.

For further information you can also visit the
www.resound.com/unite web site.

For your safety, carefully read the chapter Important Information,
on pages 24-25

FCC ID: X26SAS-2

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Statement:

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device

may not cause harmful interference, and (2) this device must ac­cept any interference received, including interference that may
cause undesired operation.

Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable pro­tection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communi­cations.

However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful inter­ference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:

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• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different

from the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Changes or modifications can void the user’s authority to operate
the equipment.

Intended use

ReSound Unite TV is intended to enable ReSound hearing instru­ment users to better follow TV or other audio programs. The es­sential performance of the ReSound Unite TV is to transfer signals
from a TV set or other audio device to a ReSound wireless hear­ing instrument.

List of countries

Products are intended for sale in countries within European Eco­nomic Area as well as Switzerland.

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National restrictions:

Norway: You are not allowed to operate the equipment within 20
km of the centre of Ny Ålesund.

France: You are not allowed to operate the equipment outdoors.

Italy: Product is for private use. You are not allowed to operate the
equipment outside own premises.

This product is in compliance with the following regulatory stan­dards:

In EU: The device conforms to the Essential Requirements ac­cording to - Annex I of Council Directive 93/42/EEC for medical
devices (MDD) and essential requirements and other relevant
provisions of Directive 1999/5/EC (R&TTE). The declaration of
conformity may be consulted at www.resound.com

In US: FCC CFR 47 Part 15, subpart C, section 15.247

Other identified applicable international regulatory requirements
in countries outside EU and US. Please refer to local country
requirements for these areas.

Products are categorized as receiver class 2 according to
EN 300 328

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Contents

Description ......................................8-9

Getting Started ..................................10-17

Pairing to your hearing instruments.................. 18-19

Start and stop streaming .........................20-22

Controls ...................................... 22-24

Important Information ............................ 24-25

Technical specifications .............................26

Warranty .........................................26

Troubleshooting guide ...........................28-35

Notes ...........................................36

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2

4

5

3

8

Description

1 Mono / Stereo control
2 Left Audio connector
3 Right Audio connector
4 Mini-USB connector
5 Pairing button

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11

8

9

10

6

7

9

6 Increase volume
7 Decrease volume
8 Channel indicator
9 Power light (green)
10 Activity light (amber)
11 Wall plug
12 Mini-USB plug

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Getting Started

Installing ReSound Unite TV

Depending on your TV, HiFi stereo, Computer or other audio set­up, the installation for ReSound Unite TV may differ. The following
steps will guide you through the pairing and connecting process,
which can be easily accomplished by almost anyone. Start with
connecting the cables and finish by pairing ReSound Unite TV to
your hearing instruments.

Connect audio cables to ReSound Unite TV. For TV, HiFi Stereo
and Computer

1. Connect the power supply supplied by ReSound to the
wall socket and insert the cable to the Mini-USB socket on
ReSound Unite TV

2. Connect the red and white plug of the audio cord into the red
and white plugs on ReSound Unite TV

3. Plug the other end of the red and white audio cord in the
”AUDIO OUT” terminal on the TV

4. The ”AUDIO OUT” is usually marked ”L – R” for left and right,
and can be found on the back of the TV. Alternatively you can
plug this cable into your HiFi Stereo.

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Note: With this installation, most TVs will send sound to

both hearing instruments and speakers simultaneously.

On some TVs you can adjust the balance between the
AUDIO OUT and the speakers – consult your TV manual
for instructions.

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In the packaging box you will find screws for mounting the
streamer on a wall. Instead of using screws, you can also
velcro the streamer on the side or on top of the TV. For best
performance, the TV streamer should be placed vertically, either
mounted on the wall or placed in the table stand that comes with
the packaging.

Alternative audio cable installations:

If connecting ReSound Unite TV to the AUDIO OUTPUT is not
possible on your TV, there are alternative installation possibilities:
Jack Adapter, Scart adapter

Jack adapter – for TV and Computer:

1. Connect the power supply to the wall socket and insert the
cable to the Mini-USB socket on ReSound Unite TV

2. Connect the red and white plug of the audio cord into the red
and white plugs on ReSound Unite TV

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3. Connect the Jack adapter on the other end of the audio
cable

4. Plug the Jack adapter into the TVs ”HEADPHONE” output
terminal, or alternatively in your computers’ audio terminal.

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Note: The HEADPHONE output terminal is usually located
on the side or front of the TV. When using the HEAD-

PHONE terminal, usually only the person wearing the
hearing instruments will hear the sound, and the TV speakers are
muted. If it is not desired that speakers are muted, please refer
to the first installation, or the one below for the scart adapter.
Your TV may support speakers and HEADPHONE being on simul­taneously, check your TV manual for instructions.

Scart adapter – for TV:

1. Connect the power supply to

the wall socket and insert the
cable to the Mini-USB socket
on ReSound Unite TV

2. Connect the red and white plug

of the audio cord into the red
and white plugs on ReSound
Unite TV

3. Connect the Scart adapter on

the other end of the audio cable

4. Plug the Scart adapter into the TVs Scart terminal

Note: The Scart output terminal is usually located on the
back or side of the TV or DVD. When using this terminal,

the Video port of your TV is usually set as the output for
the sound. Consult your TV manual if you need to make changes
on the sound transfer.

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Digtal to analog audio converter

Should there only be a digital port in your TV, you will need a
‘digital to analog audio converter’ and a Toslink optical cable to
connect ReSound Unite TV to your TV. Consult your TV techni­cian for these 2 items.

1. Connect the power supply to the wall socket and insert the
cable to the Mini-USB socket on ReSound Unite TV

2. Connect the red and white plug of the audio cord into the red
and white plugs on ReSound Unite TV

3. Connect the Digital to Analog Audio Converter to the other
end of the audio cable.

4. Connect the Digital to Analog Audio Converter’s power supply
to the converter and plug into wall socket.

5. Connect the Digital to Analog Audio converter to the television
using a Toslink Optical cable or electrical coax cable. Plug one
end of the cable to the converter and the other end to the
digital audio output port on the television.

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Pairing to your hearing instruments

Note! The following information is intended primarily
for your hearing care professional, who in most cases

will complete the tasks that are necessary before the
ReSound Unite TV can be used with your hearing instruments.
However, the process is designed to be simple and should be
easily accomplished by almost anyone.

Pairing is the process of setting up an exclusive communication
between your hearing instruments and your ReSound Unite TV.
Your hearing care professional can set up pairing during the fitting
of your hearing instruments. Alternatively, you can follow the be­low steps to pair your hearing instruments to ReSound Unite TV:

1. Make sure ReSound Unite TV is plugged into a wall socket

and that the green power light is ON. Your hearing instruments
must be off – open the battery door.

2. Press the pairing button on ReSound Unite TV (5 on page 8)

one time. This will activate the amber activity light (10 on page

9) indicating that pairing mode has been activated. Also, chan­nel indicator light number 1 (8 on page 9) will be turned on
when the pairing button has been pressed only once. Pairing
mode will be activated for 20 seconds.

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3. While pairing mode is activated, close the battery doors of
both hearing instruments and make sure they are ON. (If the
amber activity light turns off before the hearing instruments
are turned on, pairing will not be completed.) A successful
pairing will be indicated by an audible melody played in both
hearing instruments. You are now ready to use the ReSound
Unite TV!

Pairing to a 2nd or 3rd ReSound Unite TV unit

It is possible to pair up to three ReSound Unite TV units with a
given pair of hearing instruments. To pair a second ReSound
Unite TV, press the pairing button of the second unit two times,
which will illuminate the channel indicator (8 on page 9) at number
2, and then close the battery doors on the hearing instruments. A
third ReSound Unite TV unit can be paired by pressing the pairing
button three times and completing the procedure as described
above.

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Start and stop streaming

Turn on the TV, HiFi Stereo, Computer or other audio device
connected to ReSound Unite TV. Make sure your hearing instru­ments are turned on as well. Streaming may be started in one of
two ways.

1. Press and hold the push button on either hearing instrument
for about three seconds. This must be done separately on
both hearing instruments in order to hear streamed audio in
both ears. Once ReSound Unite TV has been connected, an
audible melody will play in your hearing instruments and will be
followed by the streamed sound.

2. If you have a ReSound Unite Remote Control (optional), simply
press the Unite TV button. Doing so will briefly show a search
icon in the remote control display. Once the hearing instru­ments connect to ReSound Unite TV, a short melody will be
played in both ears to confirm the presence of streamed audio
and a streaming icon will appear in the display. The streamed
sound can now be heard in your hearing instruments.

Start streaming on a 2nd or 3rd ReSound Unite TV unit

If more than one ReSound Unite TV device is available, you may
press the Unite TV button on the Remote Control a 2nd or 3rd
time, depending on which Unite TV device you want to hear from.

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The up to 3 Unite TV units are initially labeled by letter designa­tor A, B or C, and the Unite TV in use is shown on the Remote
Control display.
If you do not have a remote control, press and hold the push but­ton for about 3 seconds on the hearing instrument a 2nd or 3rd
time to access the 2nd or 3rd ReSound Unite TV unit.

Connected to TV

Unite TV button

Searching for TV

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Stop streaming

• Shortly press the push button on either hearing instrument.
This will cancel streaming on the side pressed and return to
the last program used.

• With the ReSound Unite Remote Control (optional) you just
have to press the “P” button, located in the center of the key
pad. This will return the hearing instruments to the last pro­gram used. You may also press the home button to return to
your default settings.

• If you are using the telephone with ReSound Unite Phone
Clip or PhoneNow™, streaming of ReSound Unite TV will be
temporarily disrupted. When you have ended your phone call,
streaming will resume.

Note! You may get out of range (>7m) from your ReSound
Unite TV station. If you get back in range within 5 minutes,
your hearing instruments will automatically reconnect
and continue streaming.

Controls

Adjust volume

ReSound Unite TV has been designed to provide a comfortable
listening level from the moment it is activated. However, for some
devices or listening environments it may be desirable to adjust the

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listening volume, and doing so can be accomplished in a vari­ety of ways. Keep in mind that volume adjustments apply to the
streamed signal only, not the volume of normal environmental
sounds.

• Use the “+” and “-“ keys (6 and 7 on page 9) to adjust volume to
a comfortable level. Make sure that your hearing instruments
are comfortably adjusted before you change the settings with
the volume control. In most cases this adjustment should only
be made one time, as Resound Unite TV is intended as a “set
and forget” type of device.

• Use the ReSound Unite Remote Control (optional) to adjust the
streaming volume in the hearing instrument. Ask your hearing
care professional for more information about this accessory.

• The volume can in some cases be further adjusted at the
signal source, for example by turning the TV itself down. In
many cases this will adjust the volume of both streamed audio
(transmitted wirelessly to your hearing instruments) and non­streamed audio (sounds reaching the hearing instrument
microphones in the normal fashion). Of course, this will also
affect listening volume for others in the room.

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Mono / Stereo control

A two-position slide switch (1 on page 8) may be used to set
Stereo (two channel) or Mono (one channel) audio streaming. For
binaural fittings, the switch should preferably be set to Stereo. For
monaural fittings it should be set to the Mono position.

Important Information

Maintenance and Care

• Clean ReSound Unite TV using a damp cloth. Never use
household cleaning products (washing powder,soap, etc.) or
alcohol to clean the device.

• When ReSound Unite TV is not being used for longer periods
of time, unplug the power supply from the wall socket.

General warnings

• Keep ReSound Unite TV out of reach of children under 3 years.

• ReSound Unite TV uses low-powered digitally coded trans-

missions in order to communicate with other wireless devices.
Although unlikely, nearby electronic devices may be affected.
In that case, move the ReSound Unite TV away from the af­fected electronic device.

• Use the ReSound Unite TV only with a power supply unit that
has been supplied together with the product.

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• When using ReSound Unite TV and the device is affected by
electromagnetic interference, move away from the source

General precautions

• Your hearing instrument and ReSound Unite TV were given a
unique communication network code during the fitting. This
ensures that ReSound Unite TV will not affect hearing instru­ments worn by others.

• High-powered electronic equipment, larger electronic instal­lations and metallic structures may significantly reduce the
operating range.

• Use only original ReSound accessories.

• Do not make any changes or modifications to ReSound Unite

TV.

• Opening ReSound Unite TV might damage it. If problems
occur which cannot be resolved by following the remedy
guidelines in the troubleshooting section of this user guide,
consult your hearing care professional.

• The ReSound Unite TV may only be repaired by an authorized
service center.

• Do not use ReSound Unite TV in areas where RF transmission
is prohibited, e.g. air planes etc.

• Do only connect ReSound Unite TV to connections which it is
explicitly intended for.

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Technical specifications

Operating range: up to 7 meters
Power supply: External wall adapter
Wireless: 2,4 GHz
Operating temperature: 0 to 55 degree C
Storage temperature: -20 to 60 degree C

Temperature test, transport and storage information

The product is subject to various tests in temperature and damp
heating cycling between -25 C and +70C according to internal
and industry standards.

Warranty

The ReSound Unite TV is covered by a limited warranty issued by
the manufacturer for a period of 12 months from the day of the
original purchase. Please notice that extended warranties may
apply in your country. Please contact your local Hearing Care
Professional for more information.

What is covered by this warranty?

Any electrical component, that because of workmanship, manu­facturing or design defects fails to function properly under normal
use during life of this warranty will be replaced or repaired at no
charge for parts or labour when returned to the point of purchase.

If it is determined that repair is not feasible, the entire unit may be

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replaced with an equivalent unit upon mutual agreement of the
Hearing Care Professional and the customer.

What is not covered by this warranty?

Problems arising from improper handling or care, excessive use,
accidents, repairs made by an unauthorized party, exposure to
corrosive conditions or damage due to foreign objects entering
the device are NOT covered by the limited warranty and may void
it. The above warranty does not affect any legal rights that you
might have under applicable national legislation governing sale
of consumer products. Your Hearing Care Professional may have
issued a warranty that goes beyond the clauses of this limited
warranty. Please consult your Hearing Care Professional for
further information.

Serial number:

Date of purchase:

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TROUBLESHOOTING GUIDE

SYMPTOM CAUSE

POSSIBLE REMEDY

The TV button on the
Remote Control is pressed
but with no effect at all

The Unite TV and hearing
instruments have not been
paired

The Remote Control and hear­ing instruments are not within
wireless range

Carry out pairing process

Assure that Remote Control and hearing instruments are with-
in wireless range and activate streaming again

The pushbutton on the
hearing instrument has been
pressed for more than 3 sec­onds but with no effect at all

The Unite TV and hearing in­strument have not been paired

Carry out pairing process

The pairing button on the
Unite TV is pressed but no
pairing melody is played in
the hearing instrument

The Unite TV and hearing in­strument are not within wire­less range

The Unite TV and hearing in­strument have not been simul­taneously in pairing mode

Assure that Unite TV and hearing instruments are within wire-
less range, and repeat pairing process

Repeat pairing process and assure that the battery doors on
both hearing instruments are closed within 20 seconds after
the pairing button has been pressed on the Unite TV

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POSSIBLE REMEDY

Carry out pairing process

Assure that Remote Control and hearing instruments are with­in wireless range and activate streaming again

Carry out pairing process

Assure that Unite TV and hearing instruments are within wire­less range, and repeat pairing process

Repeat pairing process and assure that the battery doors on
both hearing instruments are closed within 20 seconds after
the pairing button has been pressed on the Unite TV

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SYMPTOM CAUSE

POSSIBLE REMEDY

The TV button on the
Remote Control is pressed
but no streamed audio
signal is found when
searched for (indicated by
an ’X’ icon on the display)

The Unite TV and hearing
instruments are not within
wireless range

The Unite TV is not cabled
correctly to the TV

The Unite TV is either
powered off or the sound
from the TV output has been
muted

Assure that Unite TV and hearing instruments are within wire-
less range and activate streaming again

Connect the cable between the Unite TV and the TV correctly
and activate streaming again

Power on or unmute the TV and activate streaming again

There is no sound in the
hearing instruments although
being in the streaming program

The Unite TV and hearing
instruments are not within
wireless range

The TV might have been
powered off or the sound
from the TV has been muted

Assure that Unite TV and hearing instruments are within wire-
less range

Power on or unmute the TV

The sound from the
Unite TV is distorted

The audio input level from
the TV is too high

Adjust the volume using the key on the Unite TV until the
sound is no longer distorted

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POSSIBLE REMEDY

Assure that Unite TV and hearing instruments are within wire­less range and activate streaming again

Connect the cable between the Unite TV and the TV correctly
and activate streaming again

Power on or unmute the TV and activate streaming again

Assure that Unite TV and hearing instruments are within wire­less range

Power on or unmute the TV

Adjust the volume using the key on the Unite TV until the
sound is no longer distorted

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SYMPTOM CAUSE

POSSIBLE REMEDY

The volume level from
the Unite TV is very low

The audio input level from
the TV is too low

Adjust the volume using the ”+” and ”-” keys on the Unite TV
until the sound is sufficiently loud

The sound from the Unite
TV is distorted or
drop-outs occur from
time to time

The Unite TV and hear­ing instruments are on the
edge of the wireless range

The Unite TV and hearing
instruments are not within
sufficient ”line-of-sight”

Move a little closer to the Unite TV

Assure that the Unite TV is placed in an adequate position,
and that you are within normal reach without any significant
obstacles obstructing the streaming

The sound from the Unite
TV is not synchronized
with the TV picture

Your TV is not able to syn­chronize the sound from the
selected audio outputs and
the picture

If possible, try using another audio output from your TV and if
this does not help, contact your TV dealer.
The Unite TV audio streaming has almost no latency and does
not contribute itself to any lip sync error

The sound from the Unite
TV is not synchronized
with the sound from the
TV loudspeakers

Your TV is not able to syn­chronize the sound from the
selected audio outputs with
the sound from the TV loud­speakers

If possible, try using another audio output from your TV and if
this does not help, contact your TV dealer.
The Unite TV audio streaming has almost no latency and does
not contribute itself to any perceived reverberation

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POSSIBLE REMEDY

Adjust the volume using the ”+” and ”-” keys on the Unite TV
until the sound is sufficiently loud

Move a little closer to the Unite TV

Assure that the Unite TV is placed in an adequate position,
and that you are within normal reach without any significant
obstacles obstructing the streaming

If possible, try using another audio output from your TV and if
this does not help, contact your TV dealer.
The Unite TV audio streaming has almost no latency and does
not contribute itself to any lip sync error

If possible, try using another audio output from your TV and if
this does not help, contact your TV dealer.
The Unite TV audio streaming has almost no latency and does
not contribute itself to any perceived reverberation

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SYMPTOM CAUSE

POSSIBLE REMEDY

The sound from the hearing in­struments is either to low or too
high

The audio input level is not
suitable for listening

Adjust the volume using the ”+” and ”-” keys on the Unite TV
until the sound is suitable.

Alternatively (option), use the ”+” and ”-” keys on the Remote
Control for doing this operation

A hearing instrument uninten­tionally drops out of the strea­ming program

The Unite TV and hearing
instruments have been out
of wireless range for more
than 5 minutes

The battery in the hearing
instrument is so depleted
that it no longer supports
audio streaming

Assure that Unite TV and hearing instruments are within wire-
less range and activate streaming again

Replace the battery in the hearing instrument with a new one

You can not hear streamed
sound after connecting and
pairing the hearing instruments
and your TV with ReSound
Unite TV

You may use a cable box
with your TV.

Your TV only supports ‘Au­dio Out’ or speakers, but
not both.

Connect the red and white audio output cables to the cable
box directly

It may be necessary to connect an external receiver or ampli-
fier to the television and connect ReSound Unite TV to the
external component.

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POSSIBLE REMEDY

Adjust the volume using the ”+” and ”-” keys on the Unite TV
until the sound is suitable.

Alternatively (option), use the ”+” and ”-” keys on the Remote
Control for doing this operation

Assure that Unite TV and hearing instruments are within wire­less range and activate streaming again

Replace the battery in the hearing instrument with a new one

Connect the red and white audio output cables to the cable
box directly

It may be necessary to connect an external receiver or ampli­fier to the television and connect ReSound Unite TV to the
external component.

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Notes:

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Notes:

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Be aware of information marked with the warning symbol

WARNING points out a situation that could lead to
serious injuries,
CAUTION indicates a situation that could lead to
minor and moderate injuries

Advice and tips on how to handle your ReSound Unite

accessory better.

Equipment includes RF transmitter

Product is a Type B applied part

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Any issues relating to the EU Medical Device Directive
93/42/EEC and R&TTE Directive 1999/5/EEC should be
directed to GN Hearing A/S, Lautrupbjerg 7,
DK 2750 Ballerup, Denmark

Please ask your local hearing care professional con-

cerning disposal of your ReSound Unite accessory

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Worldwide Headquarters

ReSound A/S
Lautrupbjerg 7
DK-2750 Ballerup, Denmark
Tel.: [phone]
Fax: [phone]
www.resound.com

United Kingdom

GN ReSound Ltd.
Kirtlington Business Centre
Portway
Kirtlington
Oxon OX5 3JA
Tel.: [phone]
Fax: [phone]
www.gnresound.co.uk

Australia

GN ReSound Pty. Ltd.
Unit R1 Regents Park Estate
391 Park Road
Regents Park NSW 2143
Tel.: (free) 1800 658 955
Fax: [phone]
www.gnresound.com.au

New Zealand

GN ReSound (NZ) Ltd.
12 Parkway Drive
Mairangi Bay
Auckland
Tel.: (free) 0800 900 126
Fax: (free) 0800 007 695
www.gnresound.co.nz

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