Remote Control 2
USER GUIDE
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Welcome
Congratulations on your purchase of a ReSound Unite
TM
Remote Control 2.
Remote Control 2 will allow you to operate your ReSound wire-
less hearing instruments. It is both an elegant and user-friendly
remote control as well as status reader which gives you access
to wireless functions on your hearing instruments.
The Remote Control 2 can be used to tune both of your hearing instruments simultaneously. Or you can control both hearing
instruments individually, allowing you to perfectly fine-tune your
hearing instruments to any specific hearing situation.
Please read this manual carefully to fully benefit from the
Remote Control 2. Ask your hearing care professional if you
have any questions.
For further information you can also visit the
www.resound.com/unite web site.
For your safety, carefully read the chapter Important Information, on pages 31-35
FCC ID: X26RC-2
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Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
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• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/TV technician for
help.
Changes or modifications can void the user’s authority to operate
the equipment.
Intended use
Remote Control 2 is intended to let the user control a ReSound
wireless hearing instrument remotely. The essential performance
of the Remote Control 2 is to transfer signals to a ReSound wireless hearing instrument for adjustment of volume and program.
List of countries
Products are intended for sale in countries within European Economic Area as well as Switzerland.
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National restrictions:
Norway: You are not allowed to operate the equipment within 20
km of the centre of Ny Ålesund.
This product is in compliance with the following regulatory standards:
In EU: The device conforms to the Essential Requirements according to - Annex I of Council Directive 93/42/EE C for medical
devices (MDD ) and essential requirements and other relevant
provisions of Directive 1999/5/EC (R&TTE). The declaration of
conformity may be consulted at www.resound.com
In US: FCC CFR 47 Part 15, subpart C.
Other identified applicable international regulatory requirements
in countries outside EU and US. Please refer to local country requirements for these areas.
IC: 6941C-RC2
This Class B digital apparatus complies with Canadian ICES -
003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Operation is subject to the following two conditions: (1) this de-
vice may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired
operation of the device.
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L’exploitation est autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur
de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
In JP:
This device has been granted a designation number by Ministry of
Internal Affairs and Communications under „Ordinance concerning Technical Regulations Conformity Certification etc. of Specified Radio Equipment (特定無線設備の技術基準適合証明 等に
関する規則)“ Article 2-1-19 “This device should not be modified
(otherwise the granted designation number will be invalid)“
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Contents
Description ................................................................................8
Getting Started .......................................................................10
Adjust volume .........................................................................12
Return to Home settings ......................................................... 14
Battery low indicator ...............................................................15
Operating range ...................................................................... 17
Screen display ........................................................................18
Remote Control 2 performance ..............................................18
Pairing ..................................................................................... 19
Using optional audio streaming devices ..................................21
Activating streaming from ReSound Unite
TM
TV Streamer .......22
Streaming mode volume adjustement .................................... 24
Phone (optional) ......................................................................27
Appendix: exceptions to normal operation..............................28
Important information ..............................................................31
Technical specifications ..........................................................36
Warranty .................................................................................37
Troubleshooting guide ............................................................40
Notes ......................................................................................46
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1
3
5
4
8
Description
1 ON/OFF switch
2 Display
3 Streaming (optional TV Streamer or Mini Microphone)
4 Home
5 Hearing instrument microphone mute
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10
7
6
11
9
6 Increase volume
7 Decrease volume
8 Select left hearing instrument only
9 Select right hearing instrument only
10 Program change
11 Pairing
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Getting Started
Charging the Battery
Before using your Remote Control 2, you
need to fully charge the rechargeable battery. To charge it, plug in the charging cable
as shown below. Then plug the other end
into a power outlet. During charging the bars
in the battery meter will be showing one,
two and three bars continuously. When fully
charged all three bars will be shown continuously.
Turning your Remote Control 2 ON and OFF
To turn your Remote Control 2 ON slide the ON/ OFF switch (1 on
page 8) down to the ON position. A white ”I” icon will be visible on
the base of the switch and the display will turn on.
To turn your Remote Control OFF, slide the ON/OFF switch up to
the OFF position.
Do not charge the Remote Control 2 while it is
on your body.
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Basic Restaurant
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Program 1 ‘Basic’ Program 2 ‘Restaurant’
Changing program
The “P” button (10 on page 9) is used to switch between the programs that your hearing care professional has programmed into
your hearing instruments. The name of the program displayed
can be configured by your hearing care professional. Each time
you press the “P” button the program advances one step, returning back to program 1 at the end of each cycle (e.g. 1, 2, 3, 1).
Each change in program is accompanied by beep tones in both
hearing instruments, if not disabled by your hearing care professional during the fitting, and the program currently in use is shown
in the display. For optimal performance it is recommended that
both instruments be set to the same program.
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Restaurant
Restaurant
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Adjust volume
Adjust volume on both hearing instruments
The “+” and “-“ keys are used to adjust volume
(6 and 7 on page 9). Volume may be adjusted
on both hearing instruments simultaneously or
on each side independently. By default, both
hearing instruments are “active” which is indicated in the display by two arrowheads (< and
>) located next to the volume bars. Both hearing instruments can
simultaneously be made louder by pressing the “+” key or softer
by pressing the “-“ key. Each adjustment is accompanied by beep
tones in the hearing instruments, if not disabled by your hearing
care professional during the fitting, as well as a visual change in
the volume bars shown in the display. Default volume level is indicated by a horizontal green line in the volume bars.
Adjust volume on the left hearing instrument only
To adjust volume on the left side only, first press
the “<” key on the keypad (8 on page 9). Doing
so will make the left hearing instrument “active”
and the right hearing instrument “inactive”. This
will be indicated by a left arrowhead (<) in the
display, with the right arrowhead turned off and
a dimmed volume bar on the right side. Now
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Restaurant
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press “+” or “-“ to adjust volume on the left hearing instrument
only.
Adjust volume on the right hearing instrument only
To adjust volume on the right side only, first
press the “>” key on the keypad (9 on page 9).
Doing so will make the right side “active” and
the left side “inactive”. This will be indicated by
a right arrowhead (>) in the display with the left
arrowhead turned off and a dimmed volume
bar at the left side. Now press “+” or “-“ to adjust volume on the right side only.
To return to simultaneous adjustment mode, press either the <
or > (8 or 9 on page 9) keys on the keypad until both arrowheads
appear in the display, indicating that both hearing instruments are
again “active”.
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Note: If device-to-device synchronisation is enabled in your
hearing instruments, individual volume adjustment may be automatically realigned across left and right hearing instrument.
Mute/Unmute (Not available with Alera hearing aids)
You can mute and unmute the hearing instrument microphones by
pressing the mute button (5 on page 8) on the Remote Control 2.
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Muting or unmuting applies to both hearing instruments simultaneously and cannot be selected for the left or right instrument
separately.
When the microphones are muted, the microphone icon
will
be replaced by a microphone muted icon and the volume
bars will be dimmed. To unmute the hearing aid microphones
press the mute button again.
Activate streaming
If you are using an optional ReSound streaming device such as
the TV Streamer or Mini Microphone, input from these devices
can be activated by pressing the streaming button (3 on page
8). Also see chapter on Using optional audio streaming devices.
Return to Home settings
Home settings, i.e. those that apply whenever the hearing instruments are first turned on, will be activated by pressing the Home
button (4 on page 8). Pressing the Home button will:
a. Activate program 1 in both hearing instruments
b. Adjust both hearing instruments to default volume settings
c. Set volume to simultaneous adjustment mode
The Home button will also terminate any streamed audio signals
from any optional ReSound streaming device.
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Restaurant
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Battery low indicator
Remote Control 2 battery low indicator
The battery level of the Remote Control 2 is indicated by a battery
meter holding three bars. As the battery is gradually depleted the
bars will disappear one by one. When the battery is low on power
the battery meter will start flashing indicating that recharging is
needed.
Low battery on
Remote Control 2
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Restaurant Restaurant
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Low battery on left
hearing instrument
Low battery on right
hearing instrument
During this low battery indication, suspension of Remote Control 2
functionality and other wireless operation is to be expected. Remaining battery life time is depending on type of hearing instrument and mode of operation, so it is recommended to put in new
batteries upon battery low indication to resume full operation of
the hearing instruments.
Hearing instrument battery low indicator
When the hearing instruments are running low on power, it will be
shown in the display of the Remote Control 2 next to the volume
bar(s). The arrows indicating either left (<) or right (>) hearing instrument will alternate between the arrow(s) and a vertical battery
icon indicating which hearing instrument (left or right) is running
low on power.
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Basic
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Operating range
The operating range between the
Remote Control 2 and the hearing instruments is approximately 100 cm (40”).
In the event that you cannot read out the
status on the Remote Control 2, hold the
Remote Control 2 in front of your chest,
as it is shown in the picture.
In the event that the Remote Control 2
cannot read out the status of the hearing instruments, search
icons
will appear on the Remote Control 2. Hold the
Remote Control 2 as shown above to establish contact with both
hearing instruments.
Searching for both
hearing instruments
Connected to left hearing
instrument and searching
for right hearing instrument
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Screen display
To conserve battery life, the Remote Control 2 has a standby feature that automatically puts the Remote Control 2 into a “sleep”
mode after 20 seconds of non-use. Whenever the display is dark,
simply press any button on the keypad to awaken the display and
then perform the desired action.
Remote Control 2 performance
The Remote Control 2 performs best when buttons are pressed
one step at a time rather than in rapid sequence. When adjusting volume, for example, briefly press a button and wait a short
moment for the beep tones* to be heard before continuing. This
tip applies to all button use but is especially relevant to volume
adjustments.
*Please note that tones may have been disabled by your hearing
care professional during fitting
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Pairing
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Note! The following information is intended primarily for your hearing care professional, who in most cases will complete the tasks
that are necessary before the Remote Control 2 can be used with
your hearing instruments. However, the process is designed to
be simple and should be easily accomplished by almost anyone.
Pairing is the process of setting up an exclusive communication between your hearing instruments and your
Remote Control 2. Your hearing care professional can set up pairing during the fitting of your hearing instruments. Alternatively, you
can follow the below steps to pair your hearing instruments to the
Remote Control 2:
1. Make sure the Remote Control 2 is fully charged and is turned
ON. Your hearing instruments must be off – open the battery
doors.
2. Press the pairing button on the
Remote Control 2 (11 on page 9)
one time. This will activate the pairing mode which will be active for 20
seconds.
Searching for hearing instruments
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Basic
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3. While pairing mode is activated, close the battery doors
of both hearing instruments and make sure they are ON.
A successful pairing will be indicated by an audible melody played in both hearing instruments, and shown in the
Remote Control 2 display with active volume bars and
program “1” (see below). You are now ready to use the
Remote Control 2!
Hearing instruments in
program 1
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Using optional audio streaming devices
The ReSound TV
Streamer
TM
and the
Mini MicrophoneTM
are optional audio
and speech streaming devices available
for your hearing instruments.
The TV Streamer
streams audio signals from your TV,
Stereo, Computer, etc. directly in your hearing instruments.
The Mini Microphone streams speech and audio signals directly
to your hearing instruments.
To start audio streaming from the TV Streamer or
Mini Microphone press the streaming button (3 on page 8) on the
Remote Control 2. The hearing instruments will start searching for
your streaming device.
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TV
TV
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Searching for TV Connected to TV
Activating streaming from ReSound Unite
TM
TV Streamer
To start audio streaming from the TV, stereo or another device connected to your TV Streamer, simply turn on the audio
device and then press the streaming button (3 on page 8). The
hearing instruments will instantly start searching for the TV
Streamer and connect to it.
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TV
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You can have up to 3 streaming devices set up for your hearing
instruments. Each streaming device is indicated in the display by
a letter designation: A, B or C. If more than one streaming device
is in use, press the streaming button again until the desired audio
signal is heard.
No TV found
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Streaming mode volume adjustment
(Limited functionality for ReSound Alera wireless hearing instruments. See “ReSound Alera streaming mode volume adjustments“ section).
When in streaming mode, both hearing instruments volume (left
volume bar) and streamed audio volume (right volume bar) adjustments are by default “active”. This is indicated in the display by
the two arrowheads (< and >) located next to the volume bars.
To adjust both hearing instrument and streamed audio volume
simultaneously, press the “+” or “-“ key (6 or 7 on page 9) on the
Remote Control 2.
Note: If you are using two hearing instruments any volume adjustment will apply to both hearing instrument in parallel.
It is also possible to make individual volume adjustments for the
hearing instruments and the streamed audio signal respectively.
Adjust hearing instrument volume only
To adjust the hearing instrument volume press the left “<” key on
the keypad (8 on page 9) once. Now you will see two arrowheads
“<>” next to the hearing instrument volume bar and the “streamed
audio” volume bar will be dimmed.
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TV
TV
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Press “+” or “-“ (6 or 7 on page 9) to adjust hearing instrument volume.
To return to simultaneous adjustment mode,
press the “>” key (9 on page 9) on the keypad
until one arrowhead appears next to each volume bar in the display, indicating that both volume levels are “active”.
Adjust streamed audio volume only
To adjust the streamed audio volume press the right “>” key on
the keypad (9 on page 9) once. Now you will see two arrowheads
“<>” next to the streamed volume bar and the “hearing instrument” volume bar will be dimmed.
Press “+” or “-“ (6 or 7 on page 9) to adjust the streamed audio
volume.
To return to simultaneous adjustment mode,
press the “<” key (8 on page 9) on the keypad
until one arrowhead appears next to each volume bar in the display, indicating that both volume levels are “active”.
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ReSound Alera streaming mode volume adjustments
If you are using ReSound Alera wireless hearing instruments volume adjustment will apply to the streamed audio signal only.
If necessary, adjust volume using the “+” and “-“ keys (6 or 7 on
page 9). The volume of the streamed audio signal can also be adjusted individually for left and right hearing instrument by pressing
< or > (8 or 9 on page 9).
To stop streaming and return to the previous program, press the
“P” button (10 on page 9). Alternatively, press the Home button
(4 on page 8), which will reset your hearing instrument to default
settings (see section on “Return to Home settings”) and also reset
the Remote Control 2 to simultaneous adjustment mode.
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TV
27
Phone (optional)
ReSound Unite
TM
Phone Clip+ or the PhoneNow™ also work with
the Remote Control 2. When using the Phone Clip+ or the PhoneNow this will be indicated on the display:
Once the phone call has ended, the hearing instruments will return to the previously used program. That program is shown on
the display of the Remote Control 2. Volume adjustments made
during the phone call will not be transferred to
your previously used program.
Phone calls will temporarily disrupt streaming from your optional streaming devices, but
streamed audio will be restored once the phone
call has ended.
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Appendix: exceptions to normal operation
It is recommended that both hearing instruments be set to the
same program at all times. However, it is possible to have different programs on the two hearing instruments, such as program 1
on the left side and streamed audio on the right. Under conditions
such as these the Remote Control 2 functions slightly differently,
as the following examples illustrate.
Situation #1: You have started with program 1 on both sides but
have changed the right side to program 2 using the push button
on the right hearing instrument. If you now press the “P” button on the Remote Control 2, the left instrument will advance to
program 2, matching that on the right. Further presses of the “P”
button will advance both instruments, thus keeping the same program on both sides.
Situation #2: You have set the left instrument to program 1 and
the right instrument to program 2. If you now press the Streaming button, both instruments will receive streamed audio from
the same source (e.g. the TV). If you now press the “P” button,
streaming will be cancelled on both sides and both instruments
will return to their former programs (program 1 and program 2).
Situation #3: You have program 1 on the left side but have started
streaming on the right side using a long button press on the right
hearing instrument. If you now press the “P” button, your right
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hearing instrument will return to the program it came from, and
your left hearing instrument will advance to the next program following the one it is in. Another press on the “P” button will align
both hearing instruments to the same program.
If you press the Streaming button instead, both instruments will
be set to the same streamed audio program.
Situation #4: Both instruments are set to program 1 but you are
using the PhoneNow feature on the left side. If during the call you
press the “P” button, the right side will advance to program 2 but
this will not disrupt the call. After the call the left side will remain
in program 1. If during the call you press the Streaming button
instead, streaming will start on the right side only, also allowing
the call to continue on the left side.
Situation #5: The Streaming button has been used to start
streamed audio on both sides but you are using the PhoneNow
feature on the left side. If during the call you press the “P” button, streaming will be cancelled on the right side but this will not
disrupt the call. If during the call you press the Streaming button instead, streaming on the right side will advance to the next
Streaming program on the right side only, also allowing the call
to continue.
Situation #6: If your hearing instruments are in different hearing
instrument programs only the program numbers for each hearing
instrument will be shown. No program label/name will be shown.
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Situation #7: If one hearing instrument is in streaming mode and
the other one is in one of the hearing instrument programs, only
the streaming display will be shown with no indication of hearing
instruments program number and label/name.
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Important information
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Maintenance and care
• Clean the Remote Control 2 using a damp cloth. Never use
household cleaning products (washing powder, soap, etc.) or
alcohol to clean the device.
• Protect the Remote Control 2 from excessive moisture (bath-
ing, swimming) and heat (radiator, car, dashboard). Protect it
from excessive shock and vibration.
General warnings
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• Keep the Remote Control 2 out of reach of children under 3
years.
• Remote Control 2 uses low-powered digitally coded transmis-
sions in order to communicate with other wireless devices.
Although unlikely, nearby electronic devices may be affected.
In that case, move the Remote Control 2 away from the affected electronic device.
• When using Remote Control 2 and the device is affected by
electromagnetic interference, move away from the source.
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General precautions
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• Your hearing instrument and the Remote Control 2 were given
a unique communication network code during the fitting. This
ensures that the Remote Control 2 will not affect hearing instruments worn by others.
• High-powered electronic equipment, larger electronic installations and metallic structures may significantly reduce the
operating range.
• Use only original ReSound accessories.
• Do not make any changes or modifications to the Remote
Control 2.
• Opening the Remote Control 2 might damage it. If problems
occur which cannot be resolved by following the remedy
guidelines in the troubleshooting section of this user guide,
consult your hearing care professional.
• The Remote Control 2 may only be repaired by an authorized
service center.
• Do not use Remote Control 2 in areas where RF transmission
is prohibited, e.g. air planes etc.
• Do only connect Remote Control 2 to connections which it is
explicitly intended for.
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BUILT-IN BATTERY CARE:
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Please observe the following if the product contains a battery
• Your product is powered by a rechargeable battery.
• The full performance of a new battery is achieved only after
two or three complete charge and discharge cycles.
• The battery can be charged and discharged hundreds of
times, but will eventually wear out.
• Unplug the charger from the electrical plug and the product
when not in use.
• If left unused, a fully charged battery will lose its charge over
time.
• Leaving the product in hot places, such as in a closed car in
the summer conditions, will reduce the capacity and lifetime
of the battery.
• A product with a cold battery may not work temporarily, even
when the battery is fully charged. Battery performance is particularly limited in temperatures well below freezing.
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Battery warning
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• ”Caution” – The battery used in this product may present a risk
of fire or chemical burn if mistreated.
• Do not attempt to open the product or replace the battery.
• It is built-in and not changeable. Use of other batteries may
present a risk of fire or explosion and the warranty will be terminated.
• The battery in your product can not be removed or replaced
by the user. Any attempt to do so is risky and may result in
damage of the product.
• Only recharge the Remote Control 2 with a power supply unit
that has been supplied together with the product.
• Dispose of batteries according to local regulations. Please recycle when possible.
• Do not dispose the battery as household waste or in a fire as
it may explode.
• Batteries may explode if damaged.
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Charger Care
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Please observe the following if the product is supplied with a
charger
• Do not attempt to charge your product with anything other
than the AC adapter provided. The use of any other types may
damage or destroy the product and could be dangerous.
• Use of other chargers may invalidate any approval or warranty.
• For availability of approved enhancements, please check with
your hearing care professional.
• Charge the product according to the instructions supplied
with the product.
Charger warning
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• When you disconnect the power cord or any enhancement,
grasp and pull the plug, not the cord.
• Never use a charger that is damaged.
• Do not attempt to disassemble the charger as it may expose
you to dangerous electric shock.
• Incorrect reassembly can cause electric shock or fire when
the product is subsequently used.
• Avoid charging your product in extremely high or low temperatures and do not use the charger outdoors or in damp areas.
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Technical specifications
Operating range: up to 3 meters
Wireless: 2,4 GHz
Operating temperature: 0 to 55 °C
Storage temperature: -20 to 60 °C
Temperature test, transport and storage information
The product is subject to various tests in temperature and damp
heating cycling between -25 °C and +70 °C according to internal
and industry standards.
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Warranty
The ReSound Unite
TM
Remote Control 2 is covered by a limited
warranty issued by the manufacturer for a period of 12 months
from the day of the original purchase. Please notice that extended
warranties may apply in your country. Please contact your local
hearing care professional for more information.
What is covered by this warranty?
Any electrical component, that because of workmanship, manufacturing or design defects fails to function properly under normal
use during life of this warranty will be replaced or repaired at no
charge for parts or labour when returned to the point of purchase.
If it is determined that repair is not feasible, the entire unit may be
replaced with an equivalent unit upon mutual agreement of the
hearing care professional and the customer.
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What is not covered by this warranty?
Problems arising from improper handling or care, excessive use,
accidents, repairs made by an unauthorized party, exposure to
corrosive conditions or damage due to foreign objects entering
the device are NOT covered by the limited warranty and may void
it. The above warranty does not affect any legal rights that you
might have under applicable national legislation governing sale
of consumer products. Your hearing care professional may have
issued a warranty that goes beyond the clauses of this limited
warranty. Please consult your hearing care professional for further information.
Serial number:
Date of purchase:
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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
POSSIBLE REMEDY
The display remains
turned off when pressing
a key on the
Remote Control 2
The Remote Control 2 is switched
off
The battery in the Remote Control 2
is depleted
Turn the Remote Control 2 on by sliding the ON/OFF down to
the ON position
Recharge the battery
No information is shown
in the display after it has
been activated
The Remote Control 2 and hearing
instruments have not been paired
Carry out the pairing process
The pairing button on
the Remote Control 2 is
pressed but the ’search’
icon on the dis play does
not become substituted
by the status of the hearing instrument
The Remote Control 2 and hearing
instrument are not within wireless
range
The Remote Control 2 and hearing
instrument have not been simultaneously in pairing mode
Assure that Remote Control 2 and hearing instrument are with-
in wireless range, and repeat pairing process
Repeat pairing process and assure that the battery doors on
both hearing instruments are closed within 20 seconds after
the pairing button has been pressed on the Remote Control 2
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POSSIBLE REMEDY
Turn the Remote Control 2 on by sliding the ON/OFF down to
the ON position
Recharge the battery
Carry out the pairing process
Assure that Remote Control 2 and hearing instrument are within wireless range, and repeat pairing process
Repeat pairing process and assure that the battery doors on
both hearing instruments are closed within 20 seconds after
the pairing button has been pressed on the Remote Control 2
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SYMPTOM CAUSE
POSSIBLE REMEDY
The ’search’ icon on the
Remote Control 2 dis play
is displayed constantly
The Remote Control 2 and hearing
instrument are not within wireless
range
The hearing instrument is not powered on
The battery in the hearing instrument is depleted
Assure that Remote Control 2 and hearing instrument are with-
in wireless range
Power on the hearing instrument
Replace the battery in the hearing instrument with a new one
Two different program
numbers or icons are
shown on the display
The two hearing instruments are
not in the same program. This can
be for several reasons, e.g. that
one of the hearing instruments
was not within wireless range
when a command was given from
the Remote Control 2, or because
you have changed program on
one of the hearing instruments by
pressing its pushbutton
Align hearing instrument program either using the Remote
Control 2 or the program button on the hearing instrument
Note: Due to an internal priority scheme, this command will
not have any effect on a hearing instrument being in the phone
program (i.e. a phone icon is shown on the Remote Control 2
display)
TROUBLESHOOTING GUIDE
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POSSIBLE REMEDY
Assure that Remote Control 2 and hearing instrument are within wireless range
Power on the hearing instrument
Replace the battery in the hearing instrument with a new one
Align hearing instrument program either using the Remote
Control 2 or the program button on the hearing instrument
Note: Due to an internal priority scheme, this command will
not have any effect on a hearing instrument being in the phone
program (i.e. a phone icon is shown on the Remote Control 2
display)
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SYMPTOM CAUSE
POSSIBLE REMEDY
When changing volume
on the hearing instruments using the ”+” or ”-”
keys, the volume does not
change on one hearing
instrument
Volume control is activated for one
hearing instrument only (i.e. only
one of the ”<” and ”>” arrow heads
are shown on Remote Control 2
display)
Press the ”<” or ”>” key as appropriate to activate volume con-
trol also for the other hearing instrument
TROUBLESHOOTING GUIDE
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POSSIBLE REMEDY
Press the ”<” or ”>” key as appropriate to activate volume control also for the other hearing instrument
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Notes:
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Notes:
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Notes:
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Notes:
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Be aware of information marked with the warning symbol
i
WARNING points out a situation that could lead to serious injuries,
CAUTION indicates a situation that could lead to minor
and moderate injuries
i
Advice and tips on how to handle your ReSound Unite
accessory better.
Equipment includes RF transmitter
Product is a Type B applied part
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Any issues relating to the EU Medical Device Directive
93/42/EEC and R&TTE Directive 1999/5/EEC should be
directed to GN Hearing A/S, Lautrupbjerg 7, DK-2750
Ballerup, Denmark
Please ask your local hearing care professional con-
cerning disposal of your ReSound accessory
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Worldwide Headquarters
ReSound A/S
Lautrupbjerg 7
DK-2750 Ballerup, Denmark
Tel.: +45 45 75 11 11
Fax: +45 45 75 11 19
www.resound.com
United Kingdom
GN ReSound Ltd.
Kirtlington Business Centre
Portway
Kirtlington
Oxon OX5 3JA
Tel.: +44 1869 352 800
Fax: +44 1869 343 466
www.gnresound.co.uk
Australia
GN ReSound Pty. Ltd.
Unit R1 Regents Park Estate
391 Park Road
Regents Park NSW 2143
Tel.: (free) 1800 658 955
Fax: +61 2 9743 7472
www.gnresound.com.au
New Zealand
GN ReSound (NZ) Ltd.
Ground Floor, North Entrance
4 Fred Thomas Drive
Takapuna
Auckland, 0622
Tel.: (free) 0800 900 126
Fax: (free) 0800 007 695
www.gnresound.co.nz
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